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Avaya IP Phone 2004 User Guide

1. 00 37 Configuring the Callers List log 37 Configuring New Call indication 38 Configuring Preferred Name Match 39 Configuring Area Code set up 40 Configuring Name Display format 0 42 Making a Call 2 2 233 masa KR ER eee RAE ABAD NAGA eee 44 Using off hook dialing ee 44 Using on hook dialing 0 00 cee eee eee 45 Using Handsfree dialing 0c eee eee 46 Using the Directory applications 47 Making a call using Corporate Directory 48 Making a call using Personal Directory 49 Making a call using the Callers List 50 Making a call using Redial List 51 Using Predial 0 0 cee 51 Using AutoDial 0 0 00 53 Using Ring Again 0 eee 54 Using Redial 0 0 00 55 Using Speed Call ee ee 56 Using System Speed Call 000002 0 ee 57 Using Hotline ic pha kaaa PARAN hetey yawned e ees 58 Using Intercom calling 0 cee ee 58 Answering a call 00 000 cece eee eee 60 While on an active call eee 61 Placing a call on hold 0 00 e eee eee 61 Transferring a call 0000 eee eens 62 Using Timed Reminder Recall 2 0 63 Using Attendant Recall 0 0 0 64 Using Call Park a a eee es Gee eae eS 6
2. AutoDisl 2 Press the AutoDial key to call the number desired a 3 Press the Goodbye key to end the call Goodbye Using the Buzz signal Use the Buzz feature to notify another person of a call a visitor or a request Two telephones that are linked together enable one person to signal the other The person signaled hears a buzz To buzz the telephone linked to your telephone Buzz Ga Press the Buzz key The telephone linked to your telephone buzzes as long as you press the key Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the telephones The telephones must re access the page trunk To connect to Call Page Ce a 1 Lift the handset Additional call features ana 2 Dial the Page Trunk Access Code to aaa complete the connection to the page a system 3 Make your announcement a 4 Press the Goodbye key Goodbye Using Centrex Exchange Line Switchhook Flash Use the Centrex Exchange Line Switchhook Flash feature during an established call to use a Centrex service such as Call Transfer or Three Way Calling To use Centrex Exchange Line Switchhook Flash Centrex5HF Gam 1 While on a call press the Centrex Line Switchhook Flash key A special dial tone sounds 2 Dial the codes for your custom Centrex TT feature 3 Press
3. B Press the Select soft key to save the select Lan desired language and return to the P E Telephone Options menu Press the Cancel soft key to keep existing configurations Selecting date time format Several date time formats are available Formats are based on the 12 hour and 24 hour clocks To select a date time format press the Services key and choose Date Time from the Telephone Options menu To select date and time Gid 1 Press the Up Down navigation keys to ry D scroll and highlight the desired format Sample formats appear on the upper right side of the display area 2 Choose one of the following Press the Select soft key to save the select format and return to the P Telephone Options menu Press the Cancel soft key to keep existing configurations Enabling OnHook Default Path The Onhook Default Path option allows you to use a headset or the Handsfree feature to operate your IP Phone while it is on hook To enable OnHook Default Path press the Services key and select OnHook Default Path from the Telephone Options menu Configuring options To enable OnHook Default Path 1 Press the Up Down navigation keys to d D highlight one of the following Handsfree enable Headset enable 2 Choose one of the following 2 Press the Select soft key Select 5 Cancel Press the Cancel soft key to keep koz existing configurations Enabling disab
4. C press the number 2 key three times Note No letters are associated with the number 1 or the O keys Editing text using the soft keys You can use soft keys to edit text when you use features such as Personal Directory Redial List and Callers List To edit an entry in your Personal Directory press the Directory key and select the desired entry from your Personal Directory To edit text 1 Press the Edit soft key 2 Press the Left Right navigation keys to move through the text 3 Select the appropriate editing soft key for the operation you want to perform 4 If the key you want is not visible press the More soft key to access the next layer of soft keys 5 Press the Up navigation key to access the symbols Entering and editing text 6 Press the Left Right navigation keys to move to a specific symbol 7 Press the Choose soft key to select a symbol 8 Press the Next soft key to submit your changes Table 2 describes the soft key editing functions on the IP Phone 2004 Table 2 Editing soft key description Soft key Description Cancel Action is cancelled Choose Select a symbol Clear Clear the input field Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Meaning depends on application More Access additional soft keys Connecting the components Connecting the components
5. Figure 5 Logged on to an IP Phone 2004 N RTEL NETWORKS Figure 6 Logged on to an IP Phone 2004 using an IP Phone 2002 NORT Aronxs User 45645 j Trans Conf Forward Additional phone features Figure 7 Logged on to an IP Phone 2004 using an IP Softphone 2050 A User information line appears on all displays listing the number of your office telephone Using Virtual Office on your office telephone When activated for Virtual Office by a remote telephone your office telephone is logged out and no longer operational A Logged Out message displays on your telephone alerting you that it is being used for Virtual Office Additional phone features To regain operation of a telephone being used for Virtual Office Urtual Choose one of the following To completely disconnect your office telephone from the remote telephone a Press the Home key b Enter your User ID and password this logs the office telephone back on to your office network To use your office telephone as the remote telephone for Virtual Office press the Virtual soft key to log in to another IP Phone Logging out of Virtual Office Services Sp Select Press the Services key Press the Up Down navigation keys to scroll and highlight Virtual Office Logout Press the Select soft key Additional phone features Troubleshooting Virtual Office Virtual Office can cause error messages to
6. 4 Choose one of the following PA Press the Select soft key to save the Select Cancel volume level and return to the or koz kez Telephone Options menu Press the Cancel soft key to keep existing configurations Configuring options Adjusting the display screen contrast To adjust the LCD display screen contrast press the Services key and select Contrast adjustment from the Telephone Options menu Note If you have a Nortel IP Phone KEM attached to your telephone adjusting the telephone s LCD display screen contrast also adjusts the display screen contrast configuration for the IP Phone KEM To adjust the display screen contrast Doar LF 1 To increase or decrease the display or contrast level choose one of the following Press the Down Up soft keys q G Press the Up Down navigation keys 2 Choose one of the following EO a Press the Select soft key to save the select or Cancel changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Selecting a Language The display is available in multiple languages To choose a language press the Services key and select Language from the Telephone Options menu To select a language a 1 Press the Up Down navigation keys to q ee P3 scroll and highlight the desired language for example German Deutsche Configuring options 2 Choose one of the following
7. Gid 1 Press the Up Down navigation keys to G T scroll and highlight Preferred Name Match Select 2 Press the Select soft key Configuring options 3 Press the Up Down navigation keys to scroll and highlight one of the following Preferred name match on Preferred name match off 4 Choose one of the following Press the Select soft key to save the select configuration P ZZ Press the Cancel soft key to keep existing configurations Configuring Area Code set up The Area Code set up menu enables a user to save up to 3 area codes When an incoming call arrives with an area code that matches one of the 3 stored area codes the incoming call number is re ordered to display the telephone number followed by the area code as opposed to the area code followed by the telephone number This re ordering is also performed when a user scrolls through their Callers List To configure the area code press the Services key and select Call Log Option from the Telephone Options menu To configure default area codes 3 maximum Gilid 1 Press the Up Down navigation keys to scroll and highlight Area Code Setup Select 2 Press the Select soft key Configuring options 3 Press the Up Down navigation keys to amp D scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 Select 4 Press the Select soft key a 5 Use the dialpad to ent
8. key 16 132 Message Registration 119 Message waiting indicator 19 132 More key 19 132 Mute key 18 132 N Navigation keys 16 132 Normal Mode 114 O Off hook 132 Off hook dialing 44 Onhook Default Path 31 On hook dialing 45 Outbox Shift key 18 132 Override a busy signal 94 P Paging tone 132 133 Password Admin 133 Personal Directory 49 133 Place a call on hold 61 Predial feature 51 Primary directory number 16 133 Privacy Release 95 Private Line 133 Programmable line DN feature keys self labeled 16 133 Q Quit key 18 133 R Radio Page 96 Record a Calling Party Number 67 Redial List 51 133 Regulatory and safety information 127 Remote Call Forward 75 Resume Normal Mode 115 Ring Again 54 Ring type 34 Ringback ring tone 94 133 Room Status 121 S Secondary Directory Number 134 Secure communication 20 Secure your telephone 77 Security features 20 Services key 17 134 Shared Directory Numbers 134 Soft keys self labeled 19 134 Speaker key 18 134 Special dial tone 134 Speed Call 56 SRTP PSK 20 Station Control Password SCPW 134 Status messages 134 Switchhook 135 System or Switch 135 T Telephone display 19 Telephone information 36 Telephone Options 27 Test Local Mode 114 Timed Reminder Recall 63 Transfer a call 62 U User Interface 135 V Virtual Office 106 Virtual Office login 106 Virtual Office logout 110 Virtual Office on your Office tele phone 10
9. Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2004 into a regular telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your telephone into a 10 100BaseT Ethernet jack Connecting the phone components 1 Connect one end of the handset cord to the handset jack identified with a handset icon on the back of the telephone Connect the other end to the jack on the handset 2 Choose one of the following connections a For a telephone not sharing LAN access with a PC connect one end of the CAT5 line cable to the LAN ethernet port located on the back of the telephone identified with a LAN icon Plug the other end of the CAT5 line cable into the IP network For a telephone sharing LAN access with a PC connect one end of the CAT5 line cable to the LAN ethernet port located on the back of the telephone identified with a LAN icon and the other end to the IP network Insert a second CAT5 line cable into the PC ethernet port located on the back of the telephone identified with a PC icon and the other end into the computer s Ethernet port 3 Contact your installation technician for the proper power option This telephone can be powered by an AC adapter or over a LAN 4 Thread the cord around the strain relief retaining hook and channel provided for a secure power connection 5 Secure the telephone footstand to the telephone base Use
10. Gail Press the Automatic Answerback key To deactivate Automatic Answerback AutoAns A Gam Press the Automatic Answerback key again Incoming calls Using Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group To answer a call in your own call pickup group Ce a 1 Lift the handset Pickup Gy 2 Choose one of the following Press the Pickup key or aaa Enter the Pickup Ringing Number aaa wag FFC aaa To answer an incoming call in another call pickup group C a 1 Lift the handset GrePke es 2 Choose one of the following Press the Group Pickup soft key Enter the Pickup Group FFC H 3 Dial the pickup group number of the mag ringing telephone To answer a call at a specific extension in any pickup group C a 1 Lift the handset Incoming calls 2 Choose one of the following Press the DN Pickup key aaa Enter the Pickup Directory Number FFC aaa aga 3 Dial the DN of the telephone that is sag ringing in your call pickup group If the pickup DN or group number is invalid an overflow burst tone sounds and the screen displays Goodbye and try again press the Goodbye key Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone It also puts the current call on hold while you answer the new call To answer an incoming call whi
11. Lift the handset Additional phone features Additional phone features The following features are described in this section e Using Personal Directory on page 99 e Using Callers List on page 102 e Using Redial List on page 104 e Using Virtual Office on page 106 e Using Media Gateway 1000B on page 114 Using Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain e last name up to 24 characters e first name up to 24 characters telephone numbers up to 31 characters To use Personal Directory press the Directory key and select Personal Directory To add an entry Ailes 1 Press the AddNew soft key ke Note If the message Directory is full appears one or more entries must be deleted to add a new entry Hest 2 Press the Next soft key Additional phone features To edit an entry CHI Edit 1 Use the dialpad to enter the telephone number Press the Next soft key Use the dialpad to enter the name Do one of the following Press the Done soft key to save the new entry Press the Cancel soft key to return to the Add screen Press the Up Down navigation keys to scroll and highlight the desired entry Press the Edit soft key and perform your edits Choose one of the following Press the Done soft key to save the changes
12. Options menu Note If a feature key is configured as an autodial key the label does not change if the autodial key configuration changes To rename the labels 1 Press the Select soft key 2 Press the feature key that is being 2498 a changed Note If you press a prime DN key an error message displays 3 Enter the new information for the feature aaa key label To enter special characters press the Up navigation key For information about entering text refer to Entering text using the telephone dialpad on page 23 4 Choose one of the following cae BAK Press the Select soft key to save the select or Cancel changes and return to the koz k Telephone Options menu Press the Cancel soft key to keep existing configurations Restore the default labels Configuring options To restore feature key labels press the Services key and select Change feature key labels from the Telephone Options menu Select 1 Press the Select soft key IG a 2 Use the Up Down navigation keys to scroll and highlight one of the following Restore all key labels Press the Yes soft key to change all feature keys to default values Restore one key label Press the Select soft key Press the feature key Press the Yes soft key to change the selected feature key label to the default value Note When labels are changed to default values you cannot undo the change The label configurations
13. Press the Cancel soft key Additional phone features To delete an entry 1 Press the Up Down navigation keys to c D scroll and highlight the desired entry Pelete 2 Press the Delete soft key 3 Choose one of the following Press the Yes soft key Yes or Ho ke kez Press the No soft key To search for an entry 1 Press the Up Down navigation keys to C T D scroll and highlight the desired entry 2 Choose one of the following Dial or Cancel Press the Dial soft key to dial the resulting number Press the Cancel soft key to exit without dialing Additional phone features Using Callers List The Callers List feature logs all incoming calls Callers List can store up to 100 entries in the list When the list is full the system over writes the oldest entry Use the Callers List feature to review missed calls and to dial calls The Callers List contains e the caller s last and first name if available the DN of the caller e the time date of the call the number of times the caller calls Entries in Callers List are sorted by the time the call was received Note Calling Party Name Display CPND is affected depending on the preferred name match option If preferred name match is on the CPND appears according to your configurations If the preferred name match option is off the CPND appears according to the system configurations To access the Callers List pres
14. Speed Call code to aga automatically dial the number Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone To make a System Speed Call Co a 1 Lift the handset 2 Choose one of the following Sicer or Sacttl Press the System Speed Call soft Press the System Speed Call Controller SScCtl soft key 3 Dial the Speed Call code to aaa automatically dial the number Making a call Using Hot Line Use the Hot Line feature to automatically dial a specific number To use Hot Line Press Hot Line to automatically dial the ae eo number Using Intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member To make an Intercom call C a 1 Lift the handset Intrem Gani 2 Press the Intercom key 3 Dial the one or two digit code for the aaa desired intercom group member Making a call To answer an Intercom call while on a line other than your Intercom group line N Hold Or af Goodbye Intron Gail 2 Choose one of the following keys Press the Hold key to put the current call on hold Press the Goodbye key to end the call Press the Intercom key and begin to speak Answering a call Answering a call Each incoming call causes the telephone to ring the LCD indicator bes
15. dialpad to enter the new aaa password aga Select 8 Press the Select soft key to accept the new password Note If you have been locked out of your IP Phone 2004 or have forgotten your SPCW please contact your system administrator Note The default configuration for Password Protection is off To turn Password Protection On Off 1 Press the Directory key Directory About the Nortel IP Phone 2004 Enter Press the Up Down navigation keys to scroll and highlight Change Protection Mode Use the dialpad to enter your password if Password Protection is enabled Press the Enter soft key Press the Up Down navigation keys to scroll and highlight one of the following Enable Password Protection Disable Password Protection Choose one of the following soft keys Yes to accept the selection No to return to the Directory menu Press the Done soft key Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 2004 using the following methods in conjunction with each other Enter and edit text using the telephone dialpad Edit text using the soft keys Entering text using the telephone dialpad You can use the dialpad to enter text when you use features such as Personal Directory Redial List and Callers List For example if you want to enter the letter A press the number 2 key once If you want to enter the letter
16. display on screen Table 3 lists error messages and actions to correct the causes Table 3 Troubleshooting Virtual Office Part 1 of 3 Displayed Message Busy try again Probable Cause Remote IP Phone is active not idle Actions Wait for remote IP Phone to become idle and try again ACD is logged in Log out of ACD IP Phone before initiating Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Configure Make Set Busy active on ACD IP Phone entered Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Additional phone features Table 3 Troubleshooting Virtual Office Part 2 of 3 DEY IEE EEEE a Probable Cause Actions Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Denied 1 Remote telephone has no Station Control Password Notify system administrator Permission Denied 3 Incorrect User ID entered Enter correct User ID
17. key to access directory services Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones The Mute LED indicator flashes when the Mute option is in use Press the Quit key to end an active application Pressing the Quit key does not affect the status of calls currently on your telephone About the Nortel IP Phone 2004 Fuel Soft keys self labeled are located below the LCD display screen The LCD label above the key changes based on the active feature Note When a triangle appears before a soft key label the feature is active gt Ful More a Press the More soft key to access the next layer of soft keys self labeled Ko When a message is left for the user the Message waiting indicator flashes Also this indicator flashes when the telephone ringer is ON Use the Expand to PC key to access external server applications Expand Press the Copy key to copy entries to your Personal Directory from other lists such as the Caller List Redial List Corporate Directory etc Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes FFCs Contact your system administrator to configure these features and codes on your telephone The Call features and FFCs must be assigned to your telephone and
18. located directly below the display area Mute key A fixed key used to listen to the caller without transmitting Navigation keys Up Down and Left Right keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the set or d a line is automatically selected for an outgoing call Outbox Shift A fixed key used to switch between two feature key pages to provide access to an additional six lines features and an additional 24 lines on the IP Phone KEM Terms you should know Paging tone A special tone heard when using the Radio Paging feature You hear two beeps followed by dial tone Password Admin A menu used by you and the system administrator to change your Station Control Password SCPW Personal Directory A list of user defined names and numbers maximum of 100 entries Primary directory number The main extension number on your telephone Private line A feature that can be assigned to your telephone With this line you can reach an outside number without dialing a code to access an outside line Internal extensions cannot be dialed from a private line Programmable line DN feature keys self labeled The six keys located at the sides of the
19. on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person To use the Transfer feature to direct a call to a third party Trans 1 Press the Transfer soft key The other party is on hold and a dial tone sounds koz The LCD indicator light flashes steadily Hi h 2 Dial the DN number to which the call is aaa to be transferred or use Personal Directory Redial List or Callers List to select a number to dial Trans 3 When that number rings or a person answers press the Transfer soft key to kzz connect the calling party To return to the original call if the transfer is incomplete If the person called is not available Anaa a Gai press the line DN key next to the LCD indicator to reconnect to the original call While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To use Timed Reminder Recall Trans 1 Press the Transfer soft key The call is put on hold ana 2 Dial the number to which the call is being aaa transferred aaa Trane 3 Choose one of the following to start the ca call timer koz Press the Transfer soft key or Replace the handset before the 3 extension answers G6 a Note If the transfer is complete the recall timer stops If the transferred call is not answered your telephone rings Cy a 1 Lift the handset to r
20. talk privately to the person at the transfer number before you press the Transfer soft key To charge a call to an account when you add someone to a conference call Conf Press the Conference soft key The call is placed on hold Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number Dial the number of the person you want to add to the conference Additional call features Cont 5 Press the Conference soft key Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a simple call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override You receive a busy signal after dialing a aaa telephone number aaa 1 Choose one of the following EnhOur Press the Override key or Enter the Override FFC to initiate a aaa Forced Camp on gag aaa aaa If either person on the call disconnects at this time you receive an overflow fast busy engaged signal Additional call features EnhOQwr Goodbye 2 Choose one of the following Press the Override key again Enter the Override FFC again The other two persons on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons rem
21. the Goodbye key to end the call Goodbye Additional call features Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a telephone restricted to local calls To charge a local or long distance call to an account before you dial C a 1 Lift the handset Chars 2 Choose one of the following k Press the Charge soft key Dial the Call Detail Recording FFC aaa 3 Dial the charge account number aaa 4 When the dial tone sounds dial the aaa number To charge a call in progress Trang Conf 1 Choose one of the following k or Press the Transfer soft key Press the Conference soft key Additional call features Charee 2 Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number Press the line DN key to return to the call To charge a call to an account when you transfer a call Trans 1 Press the Transfer soft key The call is placed on hold Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number Additional call features Trans After the dial tone dial the number to where the call is to be transferred Press the Transfer soft key when you hear the telephone ring Note You can
22. the angle grip on the top back of the telephone to change position Connecting the components Figure 4 shows connections on the IP Phone 2004 Figure 4 IP Phone connections LAN Ethernet port PC Ethernet port AC Adapter jack Attachment clips Cord guides Headset jack Handset jack Configuring options Configuring options The IP Phone 2004 Services menu lists the following submenus The Telephone Options menu enables you or your system administrator to configure telephone preferences The Password Admin menu enables you or your system administrator to change the Station Control Password The Virtual Office Login and Test Local Mode for branch office menus are listed when an IP Phone 2004 Class of Service is configured for Virtual Office and branch office For more information page 106 Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on all IP Phone 2004 phones Consult your system administrator Using the Telephone Options menu Use the Telephone Options menu to access the following Adjusting the volume on page 29 Adjusting the display screen contrast on page 30 Selecting a Language on page 30 Selecting date time format on page 31 Enabling OnHook Default Path on page 31 Enabling disabling Call Timer on page 32 Using Display Diagnostics on page 33 Choosing local dialpad tone on page 33 Choos
23. 050 or another IP Phone 2004 Note 3 When logged into an IP Phone 2004 or an IP Softphone 2050 using Virtual Office feature keys 4 5 and the Shift key are not available to the IP Phone 2002 Note 4 A Virtual Office login from an IP Phone 2004 to an IP Phone 2002 or IP Softphone 2050 might be blocked in certain situations Consult your system administrator Logging in to Virtual Office To activate Virtual Office on your office telephone from your remote telephone 1 Press the Services key Services Additional phone features 2 Press the Up Down navigation keys to scroll and highlight Virtual Office Login Select 3 Press the Select soft key aaa 4 Atthe prompt enter your User ID Select 5 Press the Select soft key ang 6 At the prompt enter the home Station CET Control Password SCPW Note 1 lf the User ID is not found locally the message Locating Remote Server displays Note 2 After three failed login attempts wait one hour before attempting to login again or contact your system administrator to reset your password For more information see Security features on page 20 A successful login transfers all the features time date and tones to your remote telephone from your office telephone Additional phone features Using Virtual Office on your remote telephone The following figures show various IP Phones logged on to an IP Phone 2004 using Virtual Office
24. 4 Recording a Calling Party Number 67 Displaying incoming calls 0 0 00 cee 67 Tracing a malicious call 2000 eee eee 68 INCOMING CAMS aa pA eo ee ee eS 69 Using Automatic Answerback 2 0 005 69 Using Call Pickup 0 0 e eee 70 Using Call Waiting 0 0 cee ee 71 While away from your desk 0 000 e eee eee eee 73 Using Call Forward eses reies asemana eee 73 Using Internal Call Forward 0 aaan 74 Using Remote Call Forward anaana aaa 75 Securing your telephone a 77 Talking with more than one person 79 Using the Call Join feature 00 79 Setting upa Conference call a 80 Using the Conferee Selectable Display and Disconnect feature a 81 Using Group Call eee 82 Working without interruption 005 85 Using Make Set Busy 0 85 Additional call features eee ee 86 Using AutoDial Transfer ee 86 Using the Buzz signal 000 e eee 87 Using Call Page Connect to make an announcement 87 Using Centrex Exchange Line Switchhook Flash 88 Charging a call or charging a forced call 89 Using Enhanced Override anaa aaan 92 Using Forced Camp on feature 05 93 Overriding a busy signal a 94 Using Privacy Release cee ee eee
25. 9 Virtual Office on your Remote tele phone 108 Voice Call 98 Volume adjustment 29 Volume control bar 15 135 Nortel Communication Server 1000 IP Phone 2004 User Guide Copyright 2006 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Document Number NN10300 052 Document Release Standard 8 00 Date July 2006 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N RT E L www nortel com
26. 95 Using Radio Page eee 96 Using Voice Call 98 Additional phone features 0 00 cece eee eee 99 Using Personal Directory 0 0000 e eee eee 99 Using Callers List 0 0 0 0 cee ee 102 Using Redial List 0 0 0000 e eee eee 104 Using Virtual Office 0 2 0 eee 106 Logging in to Virtual Office 106 Using Virtual Office on your remote telephone 108 Using Virtual Office on your office telephone 109 Logging out of Virtual Office 110 Troubleshooting Virtual Office 111 Using Media Gateway 1000B 004 114 Using Test Local Mode 2a 114 Using Resume Normal Mode 115 Troubleshooting MG 1000B 116 Using Hospitality features 117 Configuring Automatic Wake Up 117 Activating Message Registration 119 Using Maid Identification 0 00 eee ee 120 Using Display Room Status 5 121 About the Nortel IP Phone 2004 About the Nortel IP Phone 2004 The Nortel IP Phone 2004 brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection Note 1 All features are not available on all telephones Consult your system administrator to verify which features are available for your use Note 2 In
27. A IO REST VA OTLEY a V ZERO L CHA SSL RREK EITE BEVET RRA EHE TELOR MVS LT F Denan regulatory notice for Japan N Warning Please be careful of the following while installing the equipment e Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury se ARMERSICCRAACKO UROCECCERKESLY iT FIL BRAK AFETE Rak DFR RICAMSN CHET Mt MECH doe EALES Mattia PRE IO Mane CAI S CA PETE KKORALZSCEMHVET o MSN CHVET THEO SRIF EO al IREAL LTE ERE BRE TORE KU PARRGEASSRORALEOCEMBHVET Regulatory and safety information Terms you should know Terms you should know Attendant A telephone operator in your organization AutoDial A telephone number programmed on the AutoDial key for one touch dialing Callers List A list of all incoming calls maximum 100 entries Calling Party Name Display CPND Information appearing on the LCD display screen such as the caller s name and telephone number The system must have CPND enabled Category 5 Cat 5 Balanced 100 Ohm cable and associated connecting hardware whose transmissi
28. Dial the DN where you want to forward your calls Press the Forward soft key While away from your desk To deactivate Call Forward Fud Choose one of the following b e Press the Forward soft key or e Lift the handset and enter the Call Forward All Calls Deactivate FFC on a To reinstate Call Forward to the same number Fuel Fuel Press the Forward soft key twice Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To forward internal calls 1 Choose one of the following IntForward Ga Press the Internal Call Forward key or FE Lift the handset and enter the e a A Internal Call Forward Activate aaa FFC ana 2 Dial the DN to which your internal calls CET will be forwarded While away from your desk IntForward Gy 3 Press the Internal Call Forward key To deactivate Internal Call Forward IntForward A Ge or CI aag Choose one of the following Press the Internal Call Forward key Lift the handset and enter the Internal Call Forward Deactivate FFC To reinstate Call Forward to the same number IntForward Ga Press the Internal Call Forward key twice Using Remote Call Forward Use the Remote Call Forward feature to forward calls from any telephone ot
29. FFC aaa 3 Dial your Station Control Password While away from your desk a 4 Choose one of the following Goodbye If dialing locally press the Goodbye key or Hana If dialing the FCC remotely dial your aaa DN aaa aaa To unlock your telephone C a 1 Lift the handset saa 2 Dial the Electronic Lock Deactivate aaa FFC aaa ana 3 Dial your Station Control Password aaa gag y 4 Choose one of the following Goodbye Ifdialing locally press the Goodbye key or one If dialing the FCC remotely dial your Gag DN aaa Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people e Using the Call Join feature on page 79 Setting up a Conference call on page 80 e Using the Conferee Selectable Display and Disconnect feature on page 81 e Using Group Call on page 82 Using the Call Join feature Use the Call Join feature to connect a call to a current active call This creates a conference between the two callers and yourself To connect a call on hold on a different line to your current call Conf 1 Press the Conference soft key 2 Press the line key that has the number of 2493 the caller you want to connect to your current call Conf 3 Press the Conference soft key to join b the person on hold to your conversation Talking wi
30. Making a call using Redial List on page 51 Making a call using Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names You can search by name view additional information on each entry and dial Corporate Directory numbers To use Corporate Directory press the Directory key and select Corporate Directory To search for a specific number aan 1 When prompted use the dialpad to enter oes the desired name in the lastname firstname format Search 2 Press the Search soft key to find the desired name kz Note A successful search displays the first match on the screen 3 Choose one of the following Press the Dial soft key to dial the resulting number ke lf there is no match to the search ae query start a new search or change i the information in the initial search koz Press the Cancel soft key to exit without dialing Making a call To scroll to a specific number Gilid 1 Press the Up Down navigation keys to d q D scroll and highlight a name in the Corporate Directory 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the resulting number or kez Press the Cancel soft key to exit without dialing Making a call using Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers To use Personal Directory press the Di
31. NORTEL Nortel Communication Server 1000 IP Phone 2004 User Guide ererelorerererero TEKEN 00000 ooooonmnodooonhi oToTo oooonoronrargaq3ye 116 1G A NG atch a AON 1010101001016363636348910 01000000000 OCCOCOCOGOOMM MHS ee 000010101010000009 1010101 Revision history July 2006 Standard 8 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 Document number was corrected from NN 10300 052 to NN10300 052 June 2006 Standard 7 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 Secure communications section added to document support for SRTP with Pre Shared keys LOGOs and copyright data were updated Document feedback link added to back page August 2005 Standard 6 00 This document is up issued to support Nortel Communication Server 1000 4 5 February 2005 Standard 5 00 This document is up issued to support the 8 x Firmware Upgrade for IP Phones September 2004 Standard 4 00 This document is up issued to support Nortel Networks Communication Server 1000 4 0 October 2003 Standard 3 00 This document is up issued to support Succession 3 0 Software and the Net6 Transformation Gateway feature November 2002 Standard 2 00 This document is up issued to support Meridian 1 Release 25 40 and CSE 1000 Release 2 0 Revision history June 2001 Standard 1 00 Contents About
32. Remote telephone has no Station Control Password Notify system administrator Permission Denied 4 Incorrect User ID entered Enter correct User ID Attempt to log in to a remote IP Phone 2002 or IP Softphone 2050 from an IP Phone 2004 some restrictions apply Go to an IP Phone 2002 or IP Softphone 2050 and try again or consult your local system administrator Permission Denied 5 Incorrect User ID entered Enter correct User ID Remote telephone does not have VOUA Class of Service Notify system administrator Additional phone features Table 3 Troubleshooting Virtual Office Part 3 of 3 BIET LE EEEE a Permission Denied 6 Probable Cause Incorrect User ID entered Actions Enter correct User ID Incorrect Station Control Password entered Select Retry and try again with the correct Station Control 2 Password Server Unreachable Network problem Notify system 1 administrator if problem persists Server Unreachable Network problem Notify system administrator if problem persists Additional phone features Using Media Gateway 1000B The Media Gateway 1000B MG 1000B telephone can operate in Normal or Local Mode Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office At any time during Normal Mode you can check
33. a tone for ran approximately one second After aaa Override feature joins you to their call a short tone repeats every 16 seconds 3 To terminate the call press the Goodbye key Goodbye Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call To use Privacy Release in an established state Press the Privacy Release soft key Prokles during a call A person joins the call by pressing the shared number DN key on kos their telephone Multiple Appearance DN feature Additional call features Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer The paged person answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page Goodbye or a ec a 1 Lift the handset Dial the Radio Paging Access FFC The paging tone sounds two beeps followed by a dial tone Dial the number of the party you want to page After dialing the ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset Additional call features To use Automatic Post selection The called party is either busy on the tele
34. activate Make Set Busy Deactivate Automatic Wake Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Pickup Ringing Number Activate Call Forward All Calls Pickup Directory Number Deactivate Call Park Pickup Group Electronic Lock Radio Paging Access Activate Electronic Lock Radio Paging Answer Deactivate Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On Accessories Accessories IP Phone Key Expansion Module KEM The Nortel IP Phone Key Expansion Module KEM is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2004 Figure 8 The IP Phone KEM You can connect up to two KEMs to your IP Phone 2004 providing a total of 48 additional keys For more information about the IP Phone Key Expansion Module consult the Nortel IP Phone Key Expansion Module KEM User Guide Regulatory and safety information Regulatory and safety information VCCI Class B statement for Japan CORBIS LH NYE Sp ALS pan GF ERLE a VCCI D ZIA B ERRIRE CT COREG RRS CHATSO Le AMELTWET
35. ain connected 3 To terminate the call press the Goodbye key Using Forced Camp on feature Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call To use Forced Camp on You are receiving a busy signal after dialing a telephone number Additional call features 1 Choose one of the following EnhOwr Press the Override key or Enter the Override FFC to initiate a aaa Forced Camp on aaa aaa aaa Note The person you called receives a tone You receive a ring ringback or a busy engaged signal depending on the options chosen You are now camped on to the number you dialed 2 Hang up the telephone 3 When the person you called finishes their call your telephone automatically dials the number and both telephones ring Answering a call camped on to your extension When your telephone rings lift the UH handset Note You can program your telephone for either Camp on or Call Waiting but not both Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy engaged signal A 1 Dial a telephone number and receive a busy signal Additional call features 2 Choose one of the following EnhOur ae Press the Override key or Enter the Override FFC The people aaa in the targeted call receive
36. cally dial the number To deactivate Ring Again before notification Frater Choose one of the following koz e Press the RingAgain soft key a second time or 3 uae e Press the RingAgain Deactivate FFC Gag aaa aaa Using Redial Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Choose one of the following oo a 1 To redial using the handset T a Lift the handset 24 ED b Press the line DN key Making a call 2498 g 2 To redial without lifting the handset press the line DN key twice the last number dialed is automatically redialed Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code to store edit and automatically dial frequently called telephone numbers To store a Speed Call number SecCLl 1 Press the Speed Call Controller soft key The triangular icon flashes indicating programming mode aag 2 At the prompt saa Enter a one two or three digit code 0 999 If required dial the access code Enter the telephone number internal external or long distance number SecC Ll 3 Press the Speed Call Controller soft key again to save the code and number The flashing icon turns off To make a Speed Call oy a 1 Lift the handset Making a call SecCL1 2 Press the Speed Call Controller soft key ane 3 Dial the
37. e Select 3 Press the Select soft key the telephone registers back to the Main Office Additional phone features Troubleshooting MG 1000B MG 1000B can cause error messages to display on screen Table 4 lists error messages and actions to correct the causes Table 4 Troubleshooting MG 1000B PIETJENAN KEN Probable Cause Actions Local Mode Test Local mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unableto Notify system find end point from administrator Branch User ID Invalid ID 1 Local Mode Branch User ID not Notify system found in any administrator equipped Terminal Invalid ID 2 Number TN Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a call to yourself at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call Cr d 1 Lift the handset 2 Dialthe Automatic Wake Up Request aaa FFC aga a 3 Dial the Automatic Wake Up time in a aaa 24 hour time format hhmm A tone s
38. e a forced call 89 Communication Server 1000 129 Conferee Selectable Display and Disconnect 81 Conference call 80 Configure area code setup 40 Configure call log options 37 Configure Callers List log 37 Configure Name Display format 42 Configure New Call indication 38 Configure options 27 Configure Preferred Name Match 39 Connect the components 25 Contrast adjustment 30 Copy key 129 Corporate Directory 48 D Date Time display 130 Date Time format 31 Directory applications 47 Directory key 18 130 Directory Number DN 130 Display diagnostics 33 Display incoming calls 67 E Electronic Lock 77 Enhanced Override 92 Expand to PC key 19 130 External server applications 124 F Fastbusy signal 130 Feature display 130 Fixed key 130 Flexible Feature Codes FFCs 125 130 G Goodbye key 16 131 Group Call 82 H Handsfree 131 Handsfree dialing 46 Handsfree key 130 Headset key 18 131 Hold key 16 131 Hospitality features 117 l Indicator status 132 Information display 131 Information line 131 Intercom call 58 Internal Call Forward 74 Interrupted dial tone 131 IP Phone Key Expansion Module KEM 126 131 L Language display 30 Last Number Redial 55 Line DN key 16 Local Area Network LAN 11 Local Dialpad Tone 33 Local Mode 114 M Maid Identification 120 Make Set Busy 85 Malicious Call Trace 68 Media Gateway 1000B 114 Meet me page 96 Meridian 1 132 135 Message Inbox
39. econnect to the original caller While on an active call Trans 2 Choose one of the following Press the Transfer soft key and repeat the transfer Ifthe transfer is picked up while you are on the line press the Goodbye Goodbye key to complete the transfer Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant To contact the attendant while on a call AttRel 1 Press the Attendant Recall key and stay on the line until the attendant answers 2 Press the Goodbye key The caller remains connected to the attendant Goodbye Using Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line When configured network wide Call Park can be used across networks A System Park Extension can be configured to automatically park most calls While on an active call To park a call on the System Park DN or your own DN During an active call press the Park soft Fark Fark key twice koz koz Note By default the call is parked on your DN unless a System Park is enabled to automatically park calls on the system To park a call on a DN other than the System Park DN or your own DN Fark 1 Press the Park soft key saa 2 Dial the DN where you want to park the aaa call aaa Fark 3 Press the Park soft key To park a call usi
40. er the number at TE the prompt 6 Choose one of the following PIT x Press the Select soft key to save the Select or Cancel configuration kes kez Press the Cancel soft key to keep the existing configurations To edit area code display 1 Press the Up Down navigation keys to a2 scroll and highlight Area Code Setup Select 2 Press the Select soft key Configuring options 3 Press the Up Down navigation keys to scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 Select 4 Press the Select soft key tl 5 Use the dialpad to edit the number 6 Choose one of the following PIT x Press the Select soft key to save the Select Cancel configuration or k kez Press the Cancel soft key to keep existing configurations Configuring Name Display format You can configure the IP Phone 2004 to display the name of the incoming calling party in the following formats e first name last name e last name first name To configure name display format press the Services key and select Telephone Options Configuring options To configure name display format fy 1 Press the Up Down navigation keys to d q D scroll and highlight Name display format Select 2 Press the Select soft key Gi 3 Press the Up Down navigation keys to C T D scroll and highlight one of the following first name last name last name first name 4 C
41. ess your voice mailbox Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen About the Nortel IP Phone 2004 Press the Services key and use the navigation keys to access the following Services items e Telephone Options Volume adjustment Contrast adjustment Language Date Time OnHook Default Path Call Timer Display diagnostics Local DialPad Tone Ring type Change feature key label Set Information e Password Admin Station Control Password e Virtual Office Login and Virtual Office Logout if Virtual Office is configured Test Local Mode and Resume Local Mode if Media Gateway 1000B is configured Note 1 Press the Services key to exit from any menu or menu item Note 2 The Password Admin menu many not be available on your IP Phone 2004 Consult your system administrator About the Nortel IP Phone 2004 Lom KA G 2 Directory 8 Mute g Quit Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Press the Speaker key to activate handsfree The speaker LED indicator lights to indicate when handsfree is active Press the Outbox Shift key to toggle between two feature key pages and to access an additional six lines features and an additional 24 lines on the Nortel IP Phone KEM Press the Directory
42. ess the key MRK Gal 4 Press the Message Registration key Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the telephone in each room To enter cleaning status RMK D 1 Press the Room Status key aaa 2 Dial the Directory Number DN for the oes room for which the cleaning status is being changed Using Hospitality features ana 3 Dial one of the following cleaning status aaa codes aoa 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale The interrupted dial tone sounds 4 Press the key aaa 5 Dial the Maid ID If you dial the wrong aaa Maid ID press the key and redial the aoa ID RME Gail 6 Press the Room Status key Using Display Room Status Use the Room Status feature to print the status of a room using the Display Module To read the status of a room RMK 0 1 Press the Room Status key Using Hospitality features 2 Dial the Directory Number DN for the room The DN displays followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed i
43. eys Expand to PC key Copy key Headset key Volume Mute key control bar Services key Navigation keys Outbox Shift key Message Inbox key Directory key Quit key Handsfree key Handsfree LED Telephone controls Note Some IP Phone 2004 phones are equipped with optional key caps Text in parenthesis indicates labels appearing on the key caps For example Services ary Use the Volume control bar to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the right side of the rocker bar to increase volume press the left side to decrease volume About the Nortel IP Phone 2004 al CallWait anal us m D AutoAns pi Gam Goodbye E iB Msg Inbox Use the Primary Directory Number DN to access a single line and activate on hook dialing Programmable line DN feature keys are extra DNs or feature keys used to access additional features A steady LCD light beside a line DN key indicates that the line is active A flashing LCD indicates that the line is on hold A steady LCD light beside a feature key indicates that the feature is active A flashing LCD indicates that the feature is being programmed Use the Goodbye key to terminate an active call Press the Hold key to put an active call on hold Press the line DN key beside the flashing LED indicator to return to the caller on hold Press the Message Inbox key to acc
44. fer to Using Redial List on page 104 To use the Redial List 1 Press the Up Down navigation keys to amp D scroll and highlight a name in the Redial List 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the resulting number or koz kez Press the Cancel soft key to exit without dialing Using Predial Use the Predial feature to enter preview and edit numbers before dialing To use Predial a 1 Without selecting the line key enter the aga number to be dialed 2498 2 Press a line key to dial the number Making a call To edit a Predial number Clear Delete ke o 2498 Gag Lift the Handset when the called party answers or if in Handsfree mode begin to speak Use the dialpad to enter the number Choose one of the following To erase all numbers press the Clear soft key Re enter the numbers to be dialed To change numbers one at a time press the Delete soft key to backspace Re enter the number Press a line key to dial the number Making a call Using AutoDial Use the AutoDial feature to display store and automatically dial telephone numbers To store an AutoDial number Autobial ou 1 Without lifting the handset press the appropriate AutoDial key Note The display screen displays the word Autodial next to the appropriate key 2 Using the dialpad dial the telephone aaa number includi
45. ft the handset and enter the Make Set Busy Activate FFC To deactivate Make Set Busy MakeSetBsy A D Choose one of the following or aaa 2 Press the Make Set Busy key a second time to deactivate the feature Lift the handset and enter the Make Set Busy Deactivate FFC Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone Using AutoDial Transfer on page 86 Using the Buzz signal on page 87 Using Call Page Connect to make an announcement on page 87 Using Centrex Exchange Line Switchhook Flash on page 88 Charging a call or charging a forced call on page 89 Using Enhanced Override on page 92 Using Forced Camp on feature on page 93 Overriding a busy signal on page 94 Using Privacy Release on page 95 Using Radio Page on page 96 Using Voice Call on page 98 Using AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or to a Central Office CO that offers Centrex or exchange line type features To use AutoDial Transfer when picking up an incoming trunk call CentrexSHF 1 Press the Centrex Switchhook Line Flash key and wait for interrupted dial tone Additional call features
46. ght one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DTMF tone for each key Configuring options 2 Choose one of the following A Press the Select soft key to save the Select or Cancel tone selection and return to the k Telephone Options menu Press the Cancel soft key to keep existing configurations Choosing a ring type The Ring type option configures the telephone s ring tone To choose a ring type press the Services key and select Ring type from the Telephone Options menu To select a Ring type 1 Press the Up Down navigation keys to d PP scroll and highlight one of the ring types Flas 2 Press the Play soft key to sample the ring tone 3 Choose one of the following Select Press the Select soft key to save the ring type and return to the kzz Telephone Options menu Sbor Press the Stop soft key and use the Up Down navigation keys to select a different ring type Press the Cancel soft key to keep b existing configurations Configuring options Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys collectively or individually To rename feature key labels press the Services key and select Change feature key labels from the Telephone
47. her than your own to any telephone To activate Remote Call Forward 1 2 Lift the handset If calling from a telephone outside the system dial your direct system access number and wait for dial tone While away from your desk Dial the Remote Call Forward Activate FFC to activate the feature Dial your Station Control Password A dial tone sounds Choose one of the following Dial your DN To forward calls to the previous call forward telephone number press the key Do not perform steps 6 and 7 Dial the number to which calls are being forwarded If calls are forwarded to an invalid number a fast busy signal sounds Press the key To deactivate Remote Call Forward Lift the handset If calling from a telephone outside the system dial the direct system access number and wait for the dial tone While away from your desk aaa 3 Dial the Remote Call Forward aaa Deactivate FFC aaa 4 Dial your Station Control Password aaa 5 After hearing the dial tone dial your DN 6 Press the key Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone The Electronic Lock feature is controlled using your Station Control Password SCPW To change your Station Control Password refer to Security features on page 20 To lock your telephone C a 1 Lift the handset aaa 2 Dial the Electronic Lock Activate
48. hoose one of the following z M Press the Select soft key to save the select Cancel configuration or koz koz Press the Cancel soft key to keep existing configurations Making a call Making a call This section describes features associated with making a call You can make a call from an IP Phone 2004 Using off hook dialing on page 44 Using on hook dialing on page 45 Using Handsfree dialing on page 46 Using the Directory applications on page 47 Using Predial on page 51 Using AutoDial on page 53 Using Ring Again on page 54 Using Redial on page 55 Using Speed Call on page 56 Using System Speed Call on page 57 Using Hot Line on page 58 Using Intercom calling on page 58 Using off hook dialing Use the off hook dialing option to dial the number after you have lifted the handset Ce a 1 Lift the handset ane 2 Dial the number Making a call 3 To terminate the call choose one of the Ps following r Return the handset to the cradle Press the Goodbye key Goodbye Using on hook dialing Use on hook dialing to dial the number before lifting the handset 1 Leave the handset in the cradle 2 P the line DN key 2498 e ress the line DN key aag 3 Dial the number when the dial tone aaa sounds aaa EG a 4 When the called party answers lift the T handset FH 5 To terminate the call cho
49. ide the line DN key to flash and the Message Indicator lamp to flash To answer a Call Choose one of the following four options co d Lift the handset T or Press the Handsfree button located on the left side of the handset or e Press the line DN key beside the LCD 2493 a cam indicator as it flashes Or Log e Press the Headset key if a headset is connected to your telephone While on an active call While on an active call You can use the following features during an active call e Placing a call on hold on page 61 e Transferring a call on page 62 e Using Timed Reminder Recall on page 63 e Using Attendant Recall on page 64 e Using Call Park on page 64 e Recording a Calling Party Number on page 67 e Displaying incoming calls on page 67 e Tracing a malicious call on page 68 e Incoming calls on page 69 Placing a call on hold Use the Hold feature when talking on one line and another call arrives on a second line To retain the original call put it on hold and then answer the second call To place a call on hold E73 Press the Hold key The LCD indicator flashes beside the line on hold Hold Note a ote If Automatic Hold is enabled the active call is automatically put on hold when you answer the second call To retrieve a call on hold am Press the line DN key beside the 2493 dh ami flashing LCD indicator While
50. ifferent active conferee Note This action has no effect on the display of other telephones involved in the conference 2 Press the Goodbye key If configured the Conference Count Display returns Goodbye an updated total count of conferees The LCD indicator turns off To disconnect a conferee ConfDsp Gu 1 While on a conference call press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen Talking with more than one person 2 Press the DN key on which the 2493 a Cy conference call is established 3 Choose one of the following Fora single conferee press the Gboabye Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then press the Goodbye key Using Group Call Use the Group Call feature to automatically call members of a predefined group one at a time until they all answer To call group members Co a 1 Lift the handset Talking with more than one person 2 Press the Group Call key or enter the Group Call FFC The feature automatically calls all group members The icon flashes until all members answer The telephone numbers of the group members appear on the display as they answer When the last person answers the Group Call indicator lights steadi
51. ight Log unanswered calls 4 Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep existing configurations Configuring New Call indication You can configure the IP Phone 2004 to display a message to indicate a new incoming call was received The default configuration is On To configure new call indication press the Services key and select Call Log Option from the Telephone Options menu To configure New Call indication Select Select 1 Press the Select soft key to select Incoming Calls 2 Press the Select soft key 3 Press the Up Down navigation keys to scroll and highlight New Call Indication Configuring options Select 4 Press the Select soft key pa 5 Press the Up Down navigation keys to T scroll and highlight one of the following New call indication off New call indication on 6 Choose one of the following PIT OR 5 Press the Select soft key to save the select Cancel configuration or k Press the Cancel soft key to keep existing configurations Configuring Preferred Name Match You can configure the IP Phone 2004 to display the name of the caller as defined in your Personal Directory The default configuration is Off To configure Preferred Name Match press the Services key and select Call Log Option from the Telephone Options menu To configure Preferred Name Match
52. ing a ring type on page 34 Changing feature key labels on page 35 Viewing telephone information on page 36 Configuring options Note When an option has a sublist an ellipsis appears after the option To use the Telephone Options menu Services Select Select Select co KC Press the Services key Press the Up Down navigation keys to scroll and highlight Telephone Options Press the Select soft key Press the Up Down navigation keys to scroll and highlight an option for example Language Press the Select soft key The display provides information required to adjust your selection Choose one of the following Press the Select soft key to save changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Configuring options Adjusting the volume To adjust the volume press the Services key and select Volume adjustment from the Telephone Options menu Select Ringer Handset Handsfree Headset or Buzzer To adjust the volume 1 Press the Up Down navigation keys to C scroll and highlight one of the following Ringer Handset listen Handsfree listen Headset listen Buzzer Select 2 Press the Select soft key Down Le 3 To increase or decrease the volume do hi or tigis one of the following t Press the Down Up soft keys Press the Up Down navigation keys
53. ion A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Terms you should know Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active Ringer is OFF and Line x Unavailable System or Switch Your office communication system Switchhook A button that the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call User Interface Screen displays that interact with the end user as a result of an action or event Volume control bar A rocker bar you press to increase or decrease the volume of the ringer handset headset speaker and the Handsfree feature Terms you should know Index A About the IP Phone 2004 11 Answer a call 60 Attendant 129 Attendant Recall 64 AutoDial 53 129 AutoDial Transfer 86 Automatic Answerback 69 Automatic Wake Up 117 B Basic features 12 Buzz signal 87 C Call features and Flexible Feature Codes 19 Call Forward 73 Call Join 79 Call Page Connect 87 Call Park 64 Call Pickup 70 Call timer 32 Call Waiting 71 Callers List 50 129 Calling Party Name Display CP ND 129 Calling Party Number 67 Camp on Forced 93 Cat 5 129 Centrex Exchange Line Switch hook Flash 88 Change feature key labels 35 Charge a call or charg
54. ixed key used to end an active call Handsfree A method of conversing with the party on the other end of the line without lifting your handset Headset key A fixed key used to answer a call using the headset Hold key A fixed key used to place an active call on hold Information display Any display of call activity lists prompts and status of calls On the IP Phone 2002 the information area is a 1 line by 24 character display If the text message exceeds this area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Information line A 1 line by 24 character area that displays date and time or appli cation information Interrupted dial tone A broken or pulsed dial tone heard when you access some features on your telephone IP Phone Key Expansion Module KEM An optional hardware module which provides additional line appearances and feature keys to your IP Phone Up to two KEMs can be attached to your IP Phone 2004 providing a total of 48 keys Terms you should know Message Inbox A fixed key which connects to your voice messaging system when the key is pressed Message waiting indicator Incoming call indicator AnLCD oran LED that indicates the status of a feature by the flash wink steady on or off Meridian 1 An office communication system More An option allowing access to the multiple layers of the soft keys Soft keys are the four keys
55. le on another call uih 1 1 When the incoming call tone sounds Hol press the Hold key to put a current call Hold on hold Note If Automatic Hold is enabled it is not necessary to press the Hold key CallWait A Gad 2 Press the Call Waiting key Incoming calls To return to the first telephone call wth 1 Hold or Goodbye 2403 R Wa Choose one of the following Press the Hold key to put the second call on hold Press the Goodbye key to end the second call Press the line DN key associated with the first call If you do not have a Call Waiting key Goodbye 2403 ma Press the Goodbye key to end the current call Press the line DN key beside the flashing status icon to answer the incoming call While away from your desk While away from your desk You can use the following features when you are away from your desk Using Call Forward Using Call Forward on page 73 Using Internal Call Forward on page 74 Using Remote Call Forward on page 75 Securing your telephone on page 77 Use the Call Forward feature to direct incoming calls to ring on another line DN If the telephone is in the process of ringing the call cannot be forwarded To forward your calls or change the forward number Fug Choose one of the following Press the Forward soft key Lift the handset and enter the Call Forward All Calls Activate FFC
56. ling Call Timer The call timer measures how long you are on each call To enable or disable call timer press the Services key and select Call Timer from the Telephone Options menu To enable disable Call Timer 1 Choose one of the following To enable the call timer press the sil On soft key i To disable the call timer press the Off soft key 2 Choose one of the following Press the Select soft key to save the select configuration and return to the _ Telephone Options menu Press the Cancel soft key to keep existing configurations Configuring options Using Display Diagnostics The Display diagnostics option tests the telephone s display screen and indicator lights To access display diagnostics press the Services key and select Display Diagnostics from the Telephone Options menu To select Display diagnostics Gi 1 Press the Up Down navigation keys to T D scroll through the list to view display capabilities Cancel 2 Press the Cancel soft key to return to ke the Telephone Options menu Choosing local dialpad tone The local dialpad tone option produces Dual Tone Multi Frequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a local dialpad tone press the Services key and select Local DialPad Tone from the Telephone Option menu To choose a Local DialPad Tone 1 Press the Up Down navigation keys to a2 gt scroll and highli
57. local mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode by using the Resume Normal Mode command or by waiting for 10 minutes Local Mode If the WAN connection goes down the IP Phone loses communication with the Main Office TPS It then registers with the MG 1000B and receives telephone services from the MG 1000B Features such as Personal Directory Redial List and Callers List are not available when operating in Local Mode When in Local Mode the telephone displays LOCAL MODE Using Test Local Mode Use Test Local Mode to check local mode functionality make and receive telephone calls This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller 1 Press the Services key Services 2 Press the Up Down navigation keys to Gp D scroll and highlight Test Local Mode Additional phone features Select 3 Press the Select soft key the telephone resets and registers to the branch office Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Note If the Resume Normal Mode command is not performed after testing the telephone automatically returns to Normal Mode in ten minutes 1 Press the Services key S Services Foy 2 Press the Up Down navigation keys to q cp Lo scroll and highlight Resume Normal Mod
58. ly When a person in your group is on a conference call or another group call they are not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold To answer a Group Call Cr a 1 Lift the handset Note the following about Notification Tones Ifyou are on a call and receive three 10 second tones this is the notification of a group call on your current extension Ifyou are ona call on another line when a group call is made you receive a long tone through the handset or speaker Ifyou are already on a conference call or another group call you do not receive notification of a group call Talking with more than one person To end a Group Call Goodbye Press the Goodbye key Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Working without interruption Working without interruption This section describes the Activating Make Set Busy feature which provides uninterrupted work time Using Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate Make Set Busy MakeSetBsy or cza ii aaa T aaa qa Choose one of the following e Press the Make Set Busy key Li
59. must be re entered Viewing telephone information The Set Info option displays the following telephone specific information e General Information Set IP Information Ethernet Information e Server Information To view telephone information press the Services key select Telephone Options and then select Set Info from the menu Configuring options To view telephone information 1 Press the Up Down navigation keys to scroll through the list to view telephone information Cancel 2 Press the Cancel soft key to return to the Telephone Options menu Configuring call log options Use the call log option to configure the following preferences e Configuring the Callers List log on page 37 e Configuring New Call indication on page 38 e Configuring Preferred Name Match on page 39 e Configuring Area Code set up on page 40 Configuring the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls The default configuration is Log all calls To log only unanswered calls press the Services key and select Call Log Option from the Telephone Options menu To log only unanswered calls Gin 1 Press the Up Down navigation keys to d ap scroll and highlight the Log Mode option Configuring options Select Select Cancel o k 2 Press the Select soft key 3 Press the Up Down navigation keys to scroll and highl
60. ng access code to be stored on the selected AutoDial key AutoDial Ge 3 Press the AutoDial key a second time to store the number on the selected key Note Once a number has been stored the word Autodial disappears and the stored number displays 4 Assign a label to the key Note After assigning the label the number disappears and only the label appears on the screen next to the key To display an AutoDial number Display Gy 1 Press the Display key Making a call AutoDial 2 Press an AutoDial key in the upper display area to display the number associated with that key To use AutoDial Cr a 1 Lift the handset AutoDisl Gm 2 Press an AutoDial key in the upper display area to dial the number associated with that key Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number To activate Ring Again ane 1 Dial a number and receive a busy tone aaa or no answer aaa pratan 2 Choose one of the following ko Press the Ring Again soft key Enter the RingAgain Activate FFC Making a call To call a Ring Again party when you receive notification C a 1 After receiving the notification ring lift the handset or if you are using the headset go to Step 2 RneHar 2 Press the Ring Again soft key to ee automati
61. ng the SPRE code or FFC 1 Choose one of the following Trans Conf or Press the Transfer soft key kz k Press the Conference soft key a aaa 2 Dial the Call Park FFC While on an active call Trans Conf To retrieve a parked call To use an alternate DN from the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to Step 4 Choose one of the following Press the Transfer soft key Press the Conference soft key Lift the handset Press the Park soft key Dial the DN where you parked the call Note If a parked call is not retrieved within a specified period of time it rings back to your telephone or to the attendant While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a caller s number for accounting purposes CParts 1 Press the Call Party soft key The caller is placed on hold ace 2 Dial a charge account number or the caller s number Note For information on using the Charge soft key see Charging a call or charging a forced call on page 89 CParty 3 Press the Call Party soft key to return to the call Displaying incoming calls Use the Display feature to display a second incoming caller s number and name if available during an active call without inte
62. nspection 6 Cleaning skipped 7 Not for sale RMK Gal 3 Press the Room Status key Changing the status of a room RMK Gai 1 Press the Room Status key Using Hospitality features aaa 2 Dial the Directory Number DN for the aaa room The DN displays followed by a a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale aaa 3 Dial the status code for the room A aaa three digit code appears The first digit indicates the occupancy status the second is the old cleaning status and the third is the new status RMK e 4 Press the Room Status key Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2004 For more information about the External Server Applications consult the Nortel IP Phone External Server Applications User Guide Flexible Feature Codes FFC Flexible Feature Codes FFC Use Table 5 to track the FFCs assigned by your system administrator Table 5 Flexible Feature Codes FFC Feature Automatic Wake Up Activate Feature Make Set Busy Activate Automatic Wake Up De
63. ol bar for adjusting ringer speaker handset and headset volume e six specialized fixed keys Quit Directory About the Nortel IP Phone 2004 Message Inbox Outbox Shift Services Expand to PC four call processing fixed keys Hold Goodbye Handsfree Mute shared LAN access with a PC headset jack with On Off key automatic network configuration hearing aid compatibility About the Nortel IP Phone 2004 Telephone display The LCD screen on the IP Phone 2004 has three display areas The upper display area is for user defined feature key labels The middle display area is for single line information such as caller number caller name feature prompt strings user entered digits date and time or call timer if provisioned in the Telephone Options menu and telephone information The lower display area is for soft key labels Figure 2 IP Phone 2004 LCD display areas N RTEL NETWORKS Upper display area user defined feature key labels Middle display area information display Lower display area Zo soft key labels About the Nortel IP Phone 2004 Figure 3 IP Phone 2004 Goodbye key Hold key Message waiting indicator Incoming call indicator Handset NENT ons Programmable line DN Speaker feature keys Primary Directory Number key Dialpad Multi field display screen Soft keys self labeled Fixed feature k
64. on characteristics are specified up to 100 MHz It is used by 10Base T 100Base T4 and 100Base TX installations The cable normally has four pairs of copper wire Category 5 is the most popular cable used in new installations today Communication Server 1000 An office communication system Copy key A fixed key used to copy entries to your Personal Directory from other lists such as the Caller List Redial List Corporate Directory etc Terms you should know Date Time display The current date and time when the telephone is in an idle state Directory key Enables access to Corporate Directory Personal Directory Redial List and Callers List Directory Number DN A number consisting of one to seven digits for a telephone Also known as an extension number Expand to PC A fixed key on your telephone used to access external server applications such as Net6 Fastbusy A signal given when all outgoing lines are busy Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Fixed key The hard labeled keys on your telephone Handsfree A method of conversing with the party on the other end of the line without lifting your handset Flexible Feature Codes FFCs Specialized codes entered using the dialpad that enable features for example Automatic Wake Up call Terms you should know Goodbye key A f
65. ose one of the cw following or Replace the handset into the cradle Press the Goodbye key Goodbye Making a call Using Handsfree dialing Use Handsfree dialing to use a built in microphone and speaker or a headset instead of the handset While on an active call you can switch between Handset and Handsfree mode O 1 Press the Handsfree key LO 2 Ifa headset is connected press the Headset key F aH 3 Dial the number aoa aoa To discontinue a handsfree call Goodbye Press the Goodbye key To mute a handsfree call B 1 Press the Mute key The LED indicator flashes Mute 2 Press the Mute key again to return to a two way handsfree conversation Mute Making a call To switch from handsfree to Handset mode oa a Lift the handset T To switch from Handset mode to Handsfree mode 1 Press the Handsfree key m s 2 Replace the handset G6 0 To use a headset 1 Connect the headset to the headset jack or the handset jack 10 2 Press the Headset key To switch from handsfree to headset O 1 Press the headset key Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 2004 e Making a call using Corporate Directory on page 48 Making a call e Making a call using Personal Directory on page 49 e Making a call using the Callers List on page 50 e
66. ounds to confirm your entered time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 4 Press the Goodbye key Goodbye Using Hospitality features To quit an Automatic Wake Up call Goodbye 1 Lift the handset 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key To verify the time for the Automatic Wake Up call Goodbye 1 Lift the handset Dial the Automatic Wake Up Verify FFC Dial the Automatic Wake Up time in a 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 Press the Goodbye key Using Hospitality features Activating Message Registration Use the Message Registration feature to read change or reset meters that log your hotel telephone calls To read meters MRK Gil 1 Press the Message Registration key aaa 2 Dial the room Directory Number DN MRK Ga 3 Press the Message Registration key To change a meter MRK Ga 1 Press the Message Registration key aaa 2 Dial the room DN number aaa 3 Dial the correct meter count 4 Press the key Using Hospitality features MRK ae 5 Press the Message Registration key To reset a meter to zero MRK Gam 1 Press the Message Registration key ana 2 Dial the room Directory Number DN aaa aaa 3 Pr
67. phone or away from their desk To page the called party there is no need to redial the number of the called party RadPas GaGa Goa aag To answer a Radio Page 1 Press the Radio Page soft key A special dial tone sounds 2 Dial the Radio Paging Access FFC The ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number 3 If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset If you carry a Radio Pager a page indicates that someone dialed your DN If the Radio Page system is configured to function in Meet me mode you can answer the page call from any telephone 1 Lift the handset 2 Dial the Radio Page Answer FFC The paging tone sounds Additional call features ana 3 Dial your own DN to connect to the saa paging caller If the caller has hung up a steady high pitched Number Unavailable tone sounds Using Voice Call Use the Voice Call feature to page another person or make an announcement through someone else s telephone speaker To make a voice call Co a 1 Lift the handset UceCal Gama 2 Press the Voice Call key and make the announcement 3 Press the Goodbye key Goodbye To respond to a voice call Co a Your telephone rings once and the caller s voice transmits through your speaker
68. rectory key and select Personal Directory For more information on how to configure and use Personal Directory refer to Using Personal Directory on page 99 To use the Personal Directory ad 1 Press the Up Down navigation keys to ap scroll and highlight a name in the Personal Directory 2 Choose one of the following Press the Dial soft key to dial the or resulting number kzz k Press the Cancel soft key to exit without dialing Making a call Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers After 100 callers have been stored each additional caller overwrites the oldest entry To use Callers List press the Directory key and select Callers List For information on how to configure and use Callers list refer to Using Callers List on page 102 To use the Callers List a 1 Press the Up Down navigation keys to Man D scroll and highlight a name in the Callers List 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the B resulting number or kez koz Press the Cancel soft key to exit without dialing Making a call Making a call using Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers To use Redial List press the Directory key and select Redial List For information on how to configure and use Redial list re
69. rfering with the call in progress To view the information on an incoming call while on a call in progress Display Gam 1 Press the Display key While on an active call 2403 GD Press the flashing line DN key The call waiting information displays Note When used with other feature keys the Display key displays information associated with those feature keys Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system Note This is not a default feature Contact your system administrator to configure this feature on your telephone To use Call Trace while on a call CallTrace Gg Press the Call Trace key To use Call Trace without a Call Trace key Trans Cont koJ 7 kz BGa aaa 2 aaa aaa Choose one of the following Press the Transfer soft key Press the Conference soft key Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect Incoming calls Incoming calls You can use the following features when you have an incoming call e Using Automatic Answerback on page 69 e Using Call Pickup on page 70 e Using Call Waiting on page 71 Using Automatic Answerback When the Automatic Answerback feature is active your telephone automatically answers in Handsfree mode after one ring however calls are not forwarded to the voice message service To activate Automatic Answerback AutoAns
70. s the Directory key and select Callers List Note lf password control has been enabled enter your SCPW at the prompt Additional phone features To dial an entry 1 Press the Up Down navigation keys to di D scroll and highlight the desired entry Dial 2 Press the Dial soft key To delete an entry 1 Press the Up Down navigation keys to C Kag scroll and highlight the desired entry Pelete 2 Press the Delete soft key 3 Choose one of the following Press the Yes soft key Yes or Ho kz Press the No soft key Additional phone features To delete the entire Callers List Pelete 1 Press the Delete soft key 2 Choose one of the following soft keys HO EY on or No Yes to delete entire Callers List k koz No to return to the previous screen Using Redial List The Redial List feature logs all outgoing calls Redial List can stored up to 20 entries in the list When the list is full the system over writes the oldest entry Use the Redial List feature to review calls made and to redial previously dialed calls The Redial List contains e the last and first names of the dialed party if available e the DN of the dialed party e the time date of the last dialed occurrence Entries in the Redial List are sorted by the time the call was received Note Calling Party Name Display CPND is affected depending on the preferred name match option If preferred name ma
71. supported by system software About the Nortel IP Phone 2004 Security features This section describes the following features which are designed to enhance the security of your IP Phone 2004 e Secure communication e Managing your Station Control Password Secure communication Your IP Phone 2004 supports secure communication using SRTP and a Pre Shared Key PSK media encryption feature If the feature is enabled a security icon ibi appears on the screen when your call is secured using SRTP PSK Contact your system administrator to find out if this feature is enabled on your phone Managing your Station Control Password Your Station Control Password SCPW enables the following security features e Electronic Lock to prevent others from making calls from your telephone e Password protected telephone features for example Personal Directory Redial List and Callers List Your initial SCPW is defined by your system administrator Please contact your system administrator for detailed information To change your password SCPW 1 Press the Services key i Services 2 Press the Up Down keys to scroll and dP highlight Password Admin About the Nortel IP Phone 2004 Select 3 Press the Select soft key ane 4 Use the dialpad to enter your password TE at the prompt A 5 Press the Up Down keys to scroll and D highlight New Password Select 6 Press the Select soft key a 7 Use the
72. tch is on the CPND appears according to your configurations If the preferred name match option is off the CPND appears according to the system configurations To access Redial List press the Directory key and select Redial List Note lf password control has been enabled enter your SCPW at the prompt Additional phone features To dial an entry 1 Press the Up Down navigation keys to di D scroll and highlight the desired entry Dial 2 Press the Dial soft key To delete an entry 1 Press the Up Down navigation keys to C T D scroll and highlight the desired entry Pelete 2 Press the Delete soft key 3 Choose one of the following Press the Yes soft key Yes or Ho ko koz Press the No soft key To delete the entire Redial List Pelete 1 Press the Delete soft key Additional phone features 2 Choose one of the following soft keys ifs KG or Yes to delete entire Redial List No kzz k No to return to the previous screen Using Virtual Office When you are away from your office telephone use the Virtual Office feature to transfer calls and all of your office telephone s features to a remote telephone Note 1 Consult your system administrator to verify if the Virtual Office feature is available for your use Note 2 When designated as the office telephone the IP Phone 2004 can be activated for Virtual Office by an IP Phone 2002 IP Phone IP Softphone 2
73. th more than one person Setting up a Conference call Use the Conference feature to set up a conference call The maximum number of people the conference feature supports is either three or six depending on the configuration of your telephone To set up a conference call Corn Conf While on a call press the Conference soft key to place the party on hold You receive dial tone Dial the number of the person you want to add to the conference call You can talk privately to the person you are adding at this time Note If you press the Directory key you can also use Corporate Directory or Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call Press the Conference soft key a second time to conference all parties together If the person you attempt to add to the conference is unavailable Goodbye 1 Press the Goodbye key Talking with more than one person 2 Press the line DN key beside the 2493 a flashing status icon to return to your original call Using the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call To view active conferees ConfDsp Gy 1 While on a conference call press the Conferee Selectable Display key to turn on the LCD indicator Each key press changes the screen to show a d
74. the Nortel IP Phone 2004 2 00000eee 11 IP Phone 2004 models 0 cece eee eee 12 Basic features aaa 12 Telephone display ccc eee eee eaee 14 Telephone controls 0 eee eee eens 15 Call features and Flexible Feature Codes 19 Security features 000 cece eee 20 Secure communication 000 e eee eee 20 Managing your Station Control Password 20 Entering and editing text 0 0 cece eee eee 23 Entering text using the telephone dialpad 23 Editing text using the soft keys 23 Connecting the components 2000e00 25 Before you begin 0 eee 25 Connecting the phone components 25 Configuring options 0 eee eee 27 Using the Telephone Options menu 27 Adjusting the volume anaana 29 Adjusting the display screen contrast 30 Selecting a Language 0 eee eee eee 30 Selecting date time format 31 Enabling OnHook Default Path 31 Enabling disabling Call Timer 32 Using Display Diagnostics 24 33 Choosing local dialpad tone 33 Choosing a ring type 0c eee eee 34 Changing feature key labels 35 Viewing telephone information a 36 Configuring call log options
75. this guide programmable line DN feature key labels display beside the key and soft key labels display directly above the key Figure 1 shows key labels Figure 1 Programmable line DN feature key and soft key labels NORTEL Programmable NETWORKS line DN feature keys self labeled Soft keys self labeled About the Nortel IP Phone 2004 IP Phone 2004 models There are three models of the IP Phone 2004 referred to as Phase 0 Phase 1 and Phase 2 The higher level models have some features that are not available on the lower level models To determine the model of your phone turn the phone over and locate the label containing the product code NT code The NT code identifies the model of your phone Table 1 IP Phone 2004 model codes Product code Model NTEX00xx or NT7B10AACH Phase 0 NTDU82xx Phase 1 NTDU92xxxx Phase 2 Note Where xx or xxxx represents any valid character Basic features The IP Phone 2004 supports the following features 12 programmable feature keys six physical user defined feature key labels and six lines features accessed by pressing the Shift key e four soft keys self labeled providing access to a maximum of nine features Note All IP Phone 2004 phones are not configured to support soft key functionality Consult your system administrator e multi field LCD display screen e speaker for on hook dialing or on hook listening e volume contr
76. upper area of the display Quit key A fixed key on your telephone that is used to exit applications Redial list A list of previously dialed telephone numbers maximum 20 entries Ringback ring tone A sound indicating that a call you have made is ringing at its destination Terms you should know Secondary Directory Number A second incoming outgoing line for your telephone Services key A fixed key used to access options such as Telephone Options Password Admin Display Network Diagnostics Utilities Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Soft keys self labeled A set of keys programmed by your system administrator These four keys located directly below the display area have four programmable layers The layers are accessed through the More key These keys are also used to configure parameters in the Telephone Option menu Speaker key A fixed key used to activate Handsfree Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your telephone and to access to your Personal Directory Redial List and Callers List Status messages A message displayed to inform the user of important informat

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