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Avaya IP Phone 2002 for Nortel Communication Server 1000 User Guide

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1. Press the Select soft key to save the default path and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Configuring options Enabling and disabling Call Timer The call timer measures how long you are on each call To enable or disable the call timer press the Services key select Telephone Options and select Call Timer from the menu To enable disable Call Timer 1 Choose one of the following To enable the call timer press the o OFF i or On soft key hem ke To disable the call timer press the Off soft key 2 Choose one of the following Press the Select soft key to save the select pr Cancel configuration and return to the kzz Telephone Options menu Press the Cancel soft key to keep existing configurations Accessing Display Diagnostics The Display Diagnostics option tests the display screen on the telephone and indicator lights To access display diagnostics press the Services key select Telephone Options and select Display Diagnostics from the menu To select Display Diagnostics 1 Press the Up Down navigation keys to T scroll through the list to view display capabilities Configuring options Cancel 2 Press the Cancel soft key to return to kez the Telephone Options menu Choosing a Local Dialpad Tone The Local Dialpad Tone option produces dual tone multifrequency DTMF sounds a single tone
2. A steady LCD light beside a feature key indicates that the feature is active A flashing LCD indicates that the feature is being programmed Use the Goodbye key to terminate an active call Press the Hold key to put an active call on hold Press the line DN key beside the flashing LED indicator to return to the caller on hold Press the Message Inbox key to access your voice mailbox Use the Navigation keys to scroll through menus and lists appearing on the display screen About the Nortel IP Phone 2002 Press the Services key and use the navigation keys to access the following Services items e Telephone Options Volume adjustment Contrast adjustment Language Live Dialpad Date Time On hook default path Call timer Display diagnostics Local dialpad tone Ring type Change feature key label Set Info e Password admin Station Control Password Note The Password Admin menu is not available on all IP Phone 2002 phones For more information about the functionality of your IP Phone 2002 consult your system administrator e Virtual Office Login and Virtual Office Logout if Virtual Office is configured Services e Test Local Mode and Resume Local Mode if Media Gateway 1000B is Continued configured Note 1 Press the Services key to exit from any menu or menu item About the Nortel IP Phone 2002 om Directory 9 Mute
3. Fug gt Fud More Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Press the Speaker key to activate handsfree The speaker LED indicator lights to indicate that handsfree is active Press the Directory key to access directory services Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones The Mute LED indicator flashes when the Mute option is in use Context sensitive soft keys are located below the display area The LCD label above the key changes based on the active feature Note When a triangle appears before a soft key label the feature is active Press the More key to access the next layer of soft keys self labeled About the Nortel IP Phone 2002 When a message is left for the user the NORTEL Message Waiting Indicator MWI flashes Also this indicator flashes to indicate an incoming call when the telephone ringer is ON Press the Quit key to end an active application Pressing the Quit key does not affect the status of calls currently on your telephone Quit The Expand to PC key is a fixed key reserved for future development Expand to PC The Outbox Shift key is a fixed key that is reserved for future development g Outbox Shift About th
4. Press the feature soft key Press the Yes soft key to change the selected feature key label to the default value Note When labels are changed to default values you cannot undo the change The labels must be reentered Viewing telephone information The following telephone specific information appears in the Set Info option e General Info Set IP Info Ethernet Info Server Info Location Info Encryption Info To view telephone information press the Services key select Telephone Options and then select Set Info from the menu Configuring options To view telephone information lt 1 Press the Up Down navigation keys to scroll through the list to view telephone information Cancel 2 Press the Cancel soft key to return to the Telephone Options menu Configuring call log options Use the call log option to configure the following preferences e Configuring the Callers List log on page 40 e Configuring New Call indication on page 41 e Configuring Preferred Name Match on page 42 e Configuring Area Code Setup on page 43 Configuring the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls The default configuration is Log all calls To log unanswered calls only press the Services key and select Call Log Option from the Telephone Options menu To log only unanswered calls AN 1 Press the Up Down navigation k
5. Disconnect 87 Conference call 86 Configure area Code set up 43 Configure call log options 40 Configure Callers List log 40 Configure Name Display format 45 Configure New Call indication 41 Configure options 28 Configure Preferred Name Match 42 Connect the components 26 Context 18 Context Sensitive Soft Keys 18 Contrast adjustment 31 Corporate Directory 51 D Date Time display 139 Date Time format 32 Directory applications 51 Directory key 18 139 Directory Number DN 140 Display diagnostics 35 Display incoming calls 73 E Electronic Lock 83 Enhanced Override 98 Expand to PC key 19 140 External server applications 131 F Fastbusy signal 140 Feature display 140 Fixed key 140 Flexible Feature Code FFC 76 140 Flexible Feature Codes FFCs 132 G Goodbye key 16 140 Group Call 88 H Handsfree 140 Handsfree dialing 49 Headset key 18 140 Hold key 16 141 Hospitality features 123 Hot Line 63 Indicator status 141 Information display 141 Information line 141 Intercom call 63 Internal Call Forward 80 Interrupted dial tone 141 IP Phone Key Expansion Module KEM 141 L Language display 32 Last Number Redial 60 Line DN key 16 Local Area Network LAN 11 Local DialPad Tone 36 Local mode 120 M Maid Identification 127 Make Set Busy 91 Malicious Call Trace 73 Media Gateway 1000B 120 Meet me page 102 Meridian 1 144 Message Inbox key 16 141 Message Registration 125
6. Locked from Login Probable Cause Three failed attempts to enter the correct Station Control Password Actions Wait one hour for the lock to clear automatically or notify your system administrator to clear the lock Permission Denied 1 Remote telephone has no Station Control Password Notify system administrator Permission Denied 3 Incorrect user ID entered Enter correct user ID Remote telephone has no Station Control Password Notify system administrator Permission Denied 4 Incorrect user ID entered Enter correct user ID Attempt to log in to a remote IP Phone 2004 or IP Softphone 2050 from an IP Phone 2002 some restrictions apply Go to an IP Phone 2004 or IP Softphone 2050 and try again or consult your local system administrator Permission Denied 5 Incorrect user ID entered Enter correct user ID Remote telephone does not have VOLO Class of Service Notify system administrator Additional telephone features Table 3 Troubleshooting Virtual Office Part 3 of 3 Displayed Message Probable Cause Actions Permission Denied Incorrect user ID Enter correct user ID 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Server Unreachable Network problem Notify the system 1 administrator if the problem p
7. You can use the dialpad to enter text when you use features such as Personal Directory Redial List and Callers List For example if you want to use the letter A press the number 2 key once If you want the letter C press the number 2 key three times Note No letters are associated with the number 1 or the 0 keys Editing text using the soft keys You can use soft keys to edit text when you use features such as Personal Directory Redial List and Callers List To edit an entry in your Personal Directory press the Directory key select the desired entry and then use the following steps to edit the entry To edit text 1 Press the Edit soft key 2 Press the Left Right navigation keys to move through the text 3 Select the appropriate editing soft key for the operation you want to perform 4 Ifthe key you want is not visible press the More soft key to access additional soft keys self labeled 5 Press the Up navigation key to access the symbols 6 Press the Left Right navigation keys to move to a specific symbol Entering and editing text 7 Press the Choose soft key to select a symbol 8 Press the Next soft key to submit your changes Table 2 describes the soft key editing functions on the IP Phone 2002 Table 2 Editing soft key description Key Description Cancel Action is cancelled Choose Select a symbol Clear Clear the input field Case Switch the next character to
8. aaa Park 3 Press the Park soft key While on an active call To park a call using the SPRE code or FFC 1 Choose one of the following Trans Conf or Press the Transfer soft key kzz kz Press the Conference soft key H 2 Dialthe Call Park FFC aaa aaa aan 3 To use an alternate DN from the System aaa Park DN or your own DN dial the DN _ where you want to park the call Otherwise proceed to Step 4 4 Choose one of the following Trans Conf or Press the Transfer soft key kzz Press the Conference soft key To retrieve a parked call C a 1 Lift the handset Park 2 Press the Park soft key While on an active call Dial the DN where you parked the call Note lf a parked call is not retrieved within a specified period of time it rings back to your telephone or to the attendant Recording a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a caller s number for accounting purposes CParty CParty Press the Call Party soft key The caller is placed on hold Dial a charge account number or the caller s number Note For information about using the Charge key see Charging a call or charging a forced call on page 95 Press the Call Party soft key to return to the call While on an active call Displaying incoming call information
9. scroll and highlight Password Admin Press the Select soft key Use the dialpad to enter your password at the prompt Press the Up Down navigation keys to scroll and highlight New Password Press the Select soft key Use the dialpad to enter the new password About the Nortel IP Phone 2002 Select 8 Press the Select soft key to accept the new password Note If you have been locked out of your IP Phone 2002 or have forgotten your SCPW contact your system administrator Note The default configuration for Password Protection is off To turn Password Protection on or off Directory Press the Directory key Press the Up Down navigation keys to scroll and highlight Change Protection Mode Use the dialpad to enter your password if Password Protection is enabled Press the Enter soft key Press the Up Down navigation keys to highlight one of the following Enable Password Protection Disable Password Protection About the Nortel IP Phone 2002 6 Choose one of the following soft keys Yes to accept the selection Yes dt Ho koz 5 Noto return to the Directory menu Done 7 Press the Done soft key Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 2002 using the following methods e Enter and edit text using the telephone dialpad Edit text using the soft keys Entering text using the dialpad
10. 125 e Using Maid Identification on page 127 e Displaying Room Status on page 128 Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a call to you at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call Ca a 1 Lift the handset 2 Dial the Automatic Wake Up Request FFC aaa aan 3 Dial the Automatic Wake Up time ina HHH 24 hour time format hhmm A tone sounds to confirm your entered time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 Using Hospitality features Goodbye 4 Press the Goodbye key To quit an Automatic Wake Up call Goodbye 1 Lift the handset 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key To verify the time for the Automatic Wake Up call 1 Lift the handset Dial the Automatic Wake Up Verify FFC Dial the Automatic Wake Up time ina 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 Using Hospitality features 4 Press the Goodbye key Goodbye Activating Message Registration Use t
11. 2 Choose one of the following Press the Select soft key to save the select Cancel contrast level and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Selecting a Language The display is available in multiple languages To choose a language press the Services key select Telephone Options and select Language from the menu To select a Language A 1 Press the Up Down navigation keys to T scroll and highlight the desired language for example German Deutsche Note Some languages may not be installed on your IP phone Contact your system administrator for more information on available languages 2 Choose one of the following Press the Select soft key to save the select Cancel language and return to the i Telephone Options menu Press the Cancel soft key to keep existing configurations Configuring Live Dialpad Use Live Dialpad to dial a number using the telephone dialpad without having to pick up the handset press the handsfree key or press the line DN key Configuring options Note Live Dialpad automatically activates the primary DN key To configure Live Dialpad press the Services key select Telephone Options and select Live Dialpad from the menu To configure Live Dialpad lt 1 Press the Up Down navigation keys to a Le scroll and highlight Live Dialpad 2 Press the Select soft key 3 Press the
12. H 2 Dial the DN where you want to forward aaa your Calls aga Fug 3 Press the Forward soft key While away from your desk To deactivate call forward Fug Choose one of the following ke e Press the Forward soft key or e Lift the handset and enter the Call 6z Forward All Calls Deactivate FFC T To reinstate call forward to the same number Press the Forward soft key twice Fudd Fudd Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To forward internal calls 1 Choose one of the following IntForward Cw Press the Internal Call Forward key or aaa Lift the handset and enter the C a HH Internal Call Forward Activate aaa FFC snn 2 Dialthe DN where you want your internal aaa calls to be forwarded While away from your desk IntForward 3 Press the Internal Call Forward key To deactivate internal call forward Choose one of the following Press the Internal Call Forward IntForward A Ge key or Lift the handset and enter the H Internal Call Forward Deactivate aaa FFC T aaa To reinstate call forward to the same number Press the Internal Call Forward key IntForward Gud twice Using Remote Call Forward Use the Remote Call Forward feature to forward calls fro
13. Information technology Zealand CISPR 22 equipment Radio disturbance European EN 55022 Class B Emissions Information technology Community equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary control measures Table 7 Safety Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 03 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 Community General requirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Regulatory and safety information Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment EU Couniries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the
14. Lift the handset SecCtl 2 Press the Speed Call Controller soft kzz o ssn 3 Dial the Speed Call code to sas automatically dial the number Using System Speed Call Use the System Speed Call feature to dial speed call codes that override dialing restrictions placed on your telephone To make a System Speed Call C a 1 Lift the handset 2 Choose one of the following SScCtl Press the System Speed Call soft Press the System Speed Call Controller SScCtl key nsn 3 Dial the Speed Call code to aaa automatically dial the number Making a call Using Hot Line Use the Hot Line feature to automatically dial a specific number To use Hot Line Hotlne ee Press Hot Line to automatically dial the number Using Intercom Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member To make an Intercom call C a 1 Lift the handset Intrem me 2 Press the Intercom key aes 3 Dial the one or two digit code for the aaa desired intercom group member Making a call To answer an Intercom call while on a line other than your Intercom group line Hold or Goodbye Intron a Choose one of the following keys Press the Hold key to put the current call on hold Press the Goodbye key to end the call Press the Intercom key and begin to speak Answering a call Answering a call Each incoming call
15. Message waiting indicator 19 141 More key 18 142 Mute key 18 142 N Navigation keys 16 142 Normal mode 120 O Off hook 142 Off hook dialing 47 Onhook Default Path 37 On hook dialing 48 Outbox Shift key 19 142 Override a busy signal 101 P Page Meet me code 102 Paging tone 142 Password Admin 142 Personal Directory 53 142 Place a call on hold 66 Predial feature 56 Primary directory number 143 Privacy Release 102 Private Line 143 Programmable line DN feature keys self labeled 15 143 Q Quit key 19 143 R Radio Page 102 Record a Calling Party Number 72 75 Redial List 55 143 Regulatory and safety information 135 Remote Call Forward 81 Resume Normal Mode 121 Ring Again 59 Ring type 36 Ringback ring tone 143 Room Status 128 S Secondary Directory Number 143 Secure your telephone 83 Security features 20 Services key 17 143 Shared Directory Numbers 143 Soft keys self labeled 18 144 Speaker key 18 144 Special dial tone 144 Speed Call 61 Station Control Password SCPW 144 Status Messages 144 Switchhook 144 System or Switch 144 System Speed Call 62 T Telephone controls 15 Telephone display 20 Telephone information 39 Telephone Options 28 Test Local Mode 121 Timed Reminder Recall 68 Transfer a call 67 U User Interface 145 V Virtual Office 113 Virtual Office login 113 Virtual Office logout 117 Virtual Office on your Office tele phone 116 Virtua
16. Press the Cancel soft key to exit without dialing Note f there is no match to the search query start a new search or change the information in the initial search To scroll to a specific number E 1 Press the Up Down navigation keys to dP scroll and to highlight a name in the corporate directory Making a call 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number kz kz Press the Cancel soft key to exit without dialing Making a call using the Personal Directory Using the Personal Directory feature you can store a maximum of 100 entries consisting of names and numbers To use the Personal Directory press the Directory key and select Personal Directory For information about how to configure and use the Personal Directory see Using the Personal Directory on page 106 To make a call using the Personal Directory 1 Press the Up Down navigation keys to Ss Pa scroll and highlight a name in the Personal Directory 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the resulting number or kz kzz Press the Cancel soft key to exit without dialing Making a call Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers After 100 callers have been stored each additional caller overwrites the oldest entry To use Callers List press the D
17. Up Down navigation keys to g scroll and highlight one of the following om On Off 4 Choose one of the following Press the Select soft key to save the Select Cancel setting koez kez Press the Cancel soft key to keep existing settings Selecting date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select a date and time format press the Services key select Telephone Options and select Date Time from the menu Configuring options To select a date and time format 2 Select Cancel k k Press the Up Down navigation keys to scroll and highlight the desired format Sample formats appear on the upper right side of the display area Choose one of the following Press the Select soft key to save the format and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Enabling OnHook Default Path Using the OnHook Default Path option you can use a headset or the Handsfree feature to operate your IP Phone while it is on hook To enable OnHook Default Path press the Services key select Telephone Options and select OnHook Default Path from the menu To enable OnHook Default Path Select Cancel i k 1 Press the Up Down navigation keys to highlight one of the following Handsfree enable Headset enable Choose one of the following
18. causes the telephone to ring the LCD indicator amp beside the Line DN key to flash and the message indicator lamp to flash To answer a call Choose one of the following four options cz e Lift the handset T or e Press the Handsfree button located on the left side of the handset or e Press the line DN key beside the LCD 2493 a Gut indicator as it flashes or Com e Press the Headset key if a headset is connected to your telephone While on an active call While on an active call This section describes the following features available during an active call e Placing a call on hold on page 66 e Transferring a call on page 67 e Using Timed Reminder Recall on page 68 e Using Attendant Recall on page 69 e Using Call Park on page 70 e Recording a Calling Party Number on page 72 e Displaying incoming call information on page 73 e Tracing a malicious call on page 73 Placing a call on hold Use the hold feature if you are talking on one line and another call arrives on a second line Retain the original call by putting it on hold and then answer the second call To place a call on hold Press the Hold key The LCD indicator ee flashes beside the line on hold Hold Note If Automatic Hold is enabled the active call is automatically put on hold when you answer the second call To retrieve a call on hold ER Press the line DN key bes
19. receive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons remain connected a 3 To terminate the call press the Goodbye key Goodbye Using Forced Camp on feature Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call To use Forced Camp on You receive a busy signal after dialing a aaa telephone number Additional call features EnhQwr Ga or Baa Gea aaa 1 Choose one of the following Press the Override key Enter the Override FFC to initiate a Forced Camp on Note The person you called receives a tone and you receive a ring or ringback signal or a busy or engaged signal depending on the options chosen You are now camped on to the number you dialed Hang up the telephone After the person you called finishes the call your telephone automatically dials the number and both telephones ring Answering a call camped on to your extension Ca d When your telephone rings lift the handset Note You can program your telephone for either Camp on or Call Waiting but not both Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy or engaged signal snn 1 Dial a telephone number and receive a a
20. registers to the branch office Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Note f the Resume Normal Mode command is not performed after testing the telephone automatically returns to Normal Mode in 10 minutes 1 Press the Services key Ss d Services EA 2 Press the Up Down navigation key to da scroll and to highlight Resume Normal Mode Additional telephone features Select 3 Press the Select soft key the telephone registers back to the Main Office Troubleshooting MG 1000B MG 1000B can display error messages on screen Table 4 lists error messages and actions to correct the causes Table 4 Troubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unableto Notify system find end point from administrator CE Branch user ID Local Mode Branch user ID not Notify system i found in any administrator Invalid ID 2 equipped TN Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations The following features are discussed in this section e Configuring Automatic Wake Up on page 123 e Activating Message Registration on page
21. voice message service To activate Automatic Answerback AutoAns a Press the Automatic Answerback key To deactivate Automatic Answerback AutoAns A Ge ie the Automatic Answerback key Incoming calls Using Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group To answer a call in your own call pickup group C a 1 Lift the handset Pickur Gu 2 Choose one of the following Press the Pickup key aaa Enter the Pickup Ringing Number aaa aaa FFC aaa To answer an incoming call in another call pickup group Ca d 1 Lift the handset GrePke Gy 2 Press the Group Pickup key or enter the Pickup Group FFC aoe 3 Dial the pickup group number of the H ringing telephone To answer a call at a specific extension in any pickup group C a 1 Lift the handset Incoming calls 2 Choose one of the following Press the Pickup key aaa Enter the Pickup Directory HH Number FFC aga ane 3 Dial the DN of the telephone that is nan ringing in your call pickup group If the pickup DN or group number is invalid an overflow burst tone sounds and the screen displays Release and try again press the Goodbye key Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone It also puts the current call on hold while you answer the new call To answer an incoming ca
22. 3 Standard 2 00 This document is up issued to support Succession 3 0 Software November 2002 Standard 1 00 This document is issued to support Meridian 1 Release 25 40 and Succession Communication Server for Enterprise 1000 Release 2 0 Contents CONTCNIS ieee site ie ee ee eee ais eee ee E 5 About the Nortel IP Phone 2002 0 11 IP Phone 2002 models 00 eee eee eee 12 BasiCleatures ci cane cee ide ve aa eed soe erase ees 12 Telephone display 0 0 0 e eee eee 14 Telephone controls 0 000 eee eee ees 15 Call features and Flexible Feature Codes 20 Using encrypted calling 200 0c eee eee 20 Using encrypted calling 0 eee eee eee 20 Managing your Station Control Password 20 Entering and editing text 0 0c eee eee eee 24 Entering text using the dialpad 0000 24 Editing text using the soft keys 005 24 Connecting the components 20020eeeeee 26 Before you begin 0 00 ee ees 26 Connecting the components of the telephone 26 Configuring options 0 eee eee 28 Using the Telephone Options menu 005 28 Adjusting volume 0 0 cece ee 30 Adjusting the display screen contrast 31 Selecting a Language 0000 eee eee 32 Configuring Live Dialbad 2 000000 32 Selecting dat
23. 8 Using Media Gateway 1000B 2 00005 120 Using Test Local Mode 00 005 121 Using Resume Normal Mode 121 Troubleshooting MG 1000B 122 Using Hospitality features 00002 ee eens 123 Configuring Automatic Wake Up 0 0005 123 Activating Message Registration 125 Using Maid Identification 0 0c 127 Displaying Room Status 0000 eee eee eee 128 Access External Server Applications 131 Flexible Feature Codes FFC 0000eeeeee 132 Accessories 0c 5 Seca iceck cecal eee a aie See diate ae eee 134 IP Phone Key Expansion Module 134 Regulatory and safety information 135 a si oiiacei dda ewe hate dine ETETETT ETE ET 137 DenAn regulatory notice for Japan 0005 137 Terms you should know 0002 eee ee eens 139 About the Nortel IP Phone 2002 About the Nortel IP Phone 2002 The Nortel IP Phone 2002 brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection Note 1 All features are not configured on all IP Phone 2002 telephones Consult your system administrator to verify which features are configured for your use Note 2 In this guide programmable line DN or feature key labels appear beside the key and context sensitive soft key label
24. 8 Using Ring Again 0 ee ee 59 Using Last Number Redial 000002005 60 Using Speed Call 0 0 00 61 Using System Speed Call 00 0 0 ees 62 Using HolL sroretsessi pw ites tide Psd 63 Using Intercom 82 6 s8 ores veldaat ad Vides dee ps 63 Answering a Call 000 cece eee eee 65 While on an active Call 202 c eee ees 66 Placingacallonhold cece eee eee 66 Transferring a call 0 2 0 0 cece eee 67 Using Timed Reminder Recall 2005 68 Using Attendant Recall 00000 0c 69 Using Call Parkissa ceed eaaa bee de see need ewes 70 Recording a Calling Party Number 2 72 Displaying incoming call information 73 Tracing a malicious call 0 02000 eee eee 73 Incoming Calls 00 00 e eee eee 75 Using Automatic Answerback 00002005 75 Using Call Pickup 00 0c eee eee eee 76 Using Call Waiting 0 00 cee 77 While away from your desk 02 00 eee eee ees 79 Using Call Forward 0 00 e eee eee 79 Using Internal Call Forward 0 00 00 c eee eee 80 Using Remote Call Forward 0 000 c eee eee 81 Securing your telephone 0 00 cece eee ees 83 Talking with more than one person 2 055 85 Using the Call Join feature 0 0 0 0 eee 85 Setting up a conference call 0 2 00 cee eee 86 Using
25. Declaration may be obtained from http Awww nortel com corporate community environment life_cycle declarations html or Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany DenAn regulatory notice for Japan A Warning Please be careful of the following while installing the equipment Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury ze AMRERSINCO BAA UFOTERM RTT BRAK APAJA REOR BDF MBICABeEn CHEF AT HEISE EC RACES Alt hh EAD PREC RAILS CME PHF R KRORBLERSECEMHVET MANTRE HEDER KERRIE ALENT LICE R BRE FORE KOPARRCEAZSRORACROECEMHVET Regulatory and safety information Terms you should know Terms you should know Attendant A telephone operator in your organization AutoDial A telephone number programmed on the AutoDial key for one touch dialing Callers List A list of all incoming calls maximum 100 entries Calling Party Name Display CPND Information appearing on the display screen such as the caller s name and telephone number The system must have CPND enabled Category 5e CAT5e Balanced 100
26. E Middle display area information display Si4 Lower display area soft key labels About the Nortel IP Phone 2002 Figure 3 IP Phone 2002 Programmable line DN feature keys self labeled Message waiting indicator Incoming call indicator Multi field LCD display screen Handset Navigation keys Speaker Message inbox key Soft keys self labeled Outbox Shift key Dialpad Directory key l Handsfree LED 5 w Fi EO a g Expand to PC key ih Handsfree key ee j j l Pi 1 G Quit key Services key Goodbye key Volume control bar Hold key Mute LED Headset Key Mute Key Headset LED Telephone controls Note Some IP Phone 2002 phones are equipped with optional key caps Text in parentheses indicates labels appearing on the key caps For example Services Cnt ees at Use the Volume control bar to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the right side of the rocker bar to increase volume and the left side to decrease volume Programmable line DN feature keys are CallWait Hiii am extra DNs or feature keys used to access additional features About the Nortel IP Phone 2002 203 SS OD Calluait d ED Goodbye Hold A Message Inbox A steady LCD light beside a line DN key indicates that the line is active A flashing LCD indicates that the line is on hold
27. NORTEL Nortel Communication Server 1000 IP Phone 2002 User Guide ero oo ub Ses 61000000000 9000 OOCKOOGOONN MH 000010101010000 10101 Revision history January 2009 Standard 01 04 This document is up issued to support Communication Server Release 5 0 This document includes updated content in chapter Connecting the components May 2007 Standard 01 03 This document is up issued to support Communication Server Release 5 0 This document contains information previously contained in the following legacy document now retired IP Phone 2002 User Guide NN 10300 050 July 2006 Standard 7 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 Document number corrected from NN 10300 050 to NN10300 050 June 2006 Standard 6 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 Secure communications section added to document support for SRTP with preshared keys Logos and copyright data were updated Document feedback link added to back page August 2005 Standard 5 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 February 2005 Standard 4 00 This document is up issued to support the 8 x Firmware Upgrade for IP Phones Revision history September 2004 Standard 3 00 This document is up issued to support Nortel Communication Server 1000 Release 4 0 October 200
28. Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz It is used by 10BaseT 100BaseT4 and 100BaseTX installations Category 5e is the most popular cable used in new installations today Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Catbe cable normally has four pairs of copper wire Communication Server 1000 An office communication system Date and Time display The current date and time when the telephone is in an idle state Terms you should know Directory key Enables access to Corporate Directory Personal Directory Redial List and Callers List Directory Number DN A number consisting of one to seven digits for a telephone Also known as an extension number Expand to PC A fixed key on your telephone reserved for future feature development An audible non working tone is generated along with a display message Service not available if this key is pressed Fastbusy A signal given when all outgoing lines are busy Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Fixed key The hard labeled keys on your telephone Flexible Feature Codes FFCs Specialized codes entered using the dialpad that enable features for example Automatic Wake Up call Goodbye key A fixed key used to e
29. Transfer soft key when you kez hear the telephone ring Note You can talk privately to the person at the transfer number before you press the Transfer soft key To charge a call to an account when you add someone to a conference call Conf 1 Press the Conference soft key The call is placed on hold Charse 2 Choose one of the following Press the Charge soft key or Dial the Call Detail Recording FFC aaa aaa aoa aga one 3 Dial the charge account number aaa aaa eee 4 Dial the number of the person you want aaa to add to the conference Additional call features Conf 5 Press the Conference soft key Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a simple call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override nag You receive a busy signal after dialing a aaa telephone number aaa 1 Choose one of the following EnhOuwr oy Press the Override key or Enter the Override FFC to initiate a aaa Forced Camp on aaa aaa aaa If either person on the call disconnects at this time you receive an overflow fast busy or engaged signal Additional call features 2 Choose one of the following Enh ur Gy Press the Override key again or Enter the Override FFC again aaa H The other two persons on the call aaa
30. Use the Display feature to display a second incoming caller s number and name if available during an active call without interfering with the call in progress To view the information about an incoming call while on a call in progress Display re 1 Press the Display key 2493 2 Press the flashing line DN key The call T amn waiting information appears Note You can use the Display key to show status information when using other feature keys Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system Note This is not a default feature Contact your system administrator to configure this feature on your telephone To use Call Trace while on a call CallTrace e Press the Call Trace key While on an active call To use Call Trace without a call trace key k k Choose one of the following Press the Transfer soft key Press the Conference soft key Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect Incoming calls Incoming calls You can use the following features when you have an incoming call e Using Automatic Answerback on page 75 e Using Call Pickup on page 76 e Using Call Waiting on page 77 Using Automatic Answerback When the Automatic Answerback feature is active your telephone automatically answers in handsfree mode after one ring however calls are not forwarded to the
31. an busy signal 2 Choose one of the following EnhOwr ow Press the Override key or Enter the Override FFC The people aaa in the targeted call receive a tone for H approximately one second After aaa Override joins you to their call a short tone repeats every 16 seconds a 3 To terminate the call press the Goodbye key Goodbye Additional call features Using Privacy Release Use the Privacy Release feature so that one or more people who share your DN can join a call To use Privacy Release in an established state PryRls Press the Privacy Release soft key during a Others join the call by pressing the shared number DN key on the telephone Multiple Appearance DN feature Using Radio Page Use the Radio Page feature to page a person The paged person answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page Ca 1 Lift the handset 2 Dialthe Radio Paging Access FFC aaa The paging tone sounds two beeps a followed by a dial tone 3 Dial the number of the party you want to page After dialing the ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC Additional call features Goodbye or oe a 4 If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or repla
32. ansferred call is not answered and your telephone rings C a 1 Lift the handset to reconnect to the original caller Trans 2 Choose one of the following kez Press the Transfer soft key and oF repeat the transfer Ifthe transfer is picked up while you are on the line press the Goodbye Goodbye key to complete the transfer Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant To contact the attendant while on a call AttRcl Gow 1 Press the Attendant Recall key and stay on the line until the attendant answers oe 2 Press the Goodbye key The caller remains connected to the attendant Goodbye While on an active call Using Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line If configured network wide call park can be used across networks A System Park Extension can be configured to automatically park most calls To park a call on the system park DN or on your own DN During an active call press the Park soft Park Park key twice kez Note By default the call is parked on your DN unless a System Park is enabled to automatically park calls on the system To park a call on a DN other than the system park DN or on your own DN Fark 1 Press the Park soft key aos 2 Dial the DN where you want to park the aaa call
33. ate FFC aaa aaa aoe 3 Dial your Station Control Password aaa aaa While away from your desk 4 Choose one of the following Goodbye Ifdialing locally press the Goodbye key or Ifdialing the FFC remotely dial your aaa aaa DN aaa aaa To unlock your telephone C a 1 Lift the handset aaa 2 Dial the Electronic Lock Deactivate aaa FFC ase 3 Dial your Station Control Password 4 Choose one of the following Goodbye Ifdialing locally press the Goodbye key or ace Ifdialing the FFC remotely dial your aaa DN aaa Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people e Using the Call Join feature on page 85 e Setting up a conference call on page 86 e Using the Conferee Selectable Display and Disconnect feature on page 87 e Using Group Call on page 88 Using the Call Join feature Use the call join feature to connect a call to a current active call This creates a conference between the two callers and yourself To connect a call on hold on a different line to your current call Conf 1 Press the Conference soft key 2 Press the line key that has the number of 2493 a a the caller you want to connect to your current call Conf 3 Press the Conference soft key to join e the person on hold to your conversation Talking with m
34. ay CPND is affected depending on the preferred name match option If preferred name match is on the CPND appears according to your configurations If the preferred name match option is off the CPND appears according to the system configurations To access the Callers List press the Directory key and select Callers List Note If password control has been enabled enter your SCPW at the prompt Additional telephone features To dial an entry 1 Press the Up Down navigation keys to PP scroll and to highlight the desired entry Dial 2 Press the Dial soft key To delete an entry 1 Press the Up Down navigation keys to q pP scroll and to highlight the desired entry Delete 2 Press the Delete soft key 3 Choose one of the following Confirm Cancel Press the Confirm soft key or kzz koez Press the Cancel soft key To delete the entire Callers List Delete 1 Press the Delete soft key Additional telephone features 2 Choose one of the following soft keys Yes to delete entire Callers List Yes or Ho koz kez No to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls Redial List can store up to 20 entries in the list When the list is full the system overwrites the oldest entry Use the Redial List feature to review calls made and to redial previously dialed calls The Redial List contains e the last and first name of the
35. ce the handset To use Automatic Post selection The called party is either busy on the telephone or away from the desk To page the called party there is no need to redial the number of the called party RadPas Goodbye 1 Press the Radio Page soft key A special dial tone sounds Dial the Radio Paging Access FFC The ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset Additional call features To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your DN If the Radio Page system is configured to function in Meet me mode you can answer the page call from any telephone C a 1 Lift the handset as 2 Dial the Radio Paging Answer FFC aaa The paging tone sounds aaa nae 3 Dial your own DN to connect to the naa paging caller If the caller has hung up a steady high pitched Number Unavailable tone sounds Using Voice Call Use the Voice Call feature to page another person or make an announcement through someone else s telephone speaker To make a voice call Ca d 1 Lift the handset UceCal ey 2 Press the Voice Call key and make the announcement a 3 Press the Goodbye key Goodbye Additional call features To res
36. defined in your Personal Directory The default configuration is off To configure Preferred Name Match press the Services key select Telephone Options and select Call Log Option from the menu To configure Preferred Name Match 1 Press the Up Down navigation keys to da scroll and highlight Preferred Name Match Select 2 Press the Select soft key Configuring options 3 Press the Up Down navigation keys to scroll and highlight one of the following Preferred name match on Preferred name maich off 4 Choose one of the following Press the Select soft key to save the select Cancel configuration Press the Cancel soft key to keep existing configurations Configuring Area Code Setup Use the Area Code Setup menu to save up to three area codes When an incoming call arrives with an area code that matches one of the three stored area codes the incoming call number is reordered to display the telephone number followed by the area code as opposed to the area code followed by the telephone number This reordering is also performed when a user scrolls through the callers list To configure the area code press the Services key select Telephone Options and select Call Log Option from the menu To configure default area codes maximum of three 1 Press the Up Down navigation keys to gq a gt scroll and highlight Area Code Setup Select 2 Press the Select soft key Configurin
37. dialed party if available e the DN of the dialed party e the time and date of the last dialed occurrence Entries in the Redial List are sorted by the time the call was received Note Calling Party Name Display CPND is affected depending on the preferred name match option If preferred name match is on the CPND appears according to your configurations If the preferred name match option is off the CPND appears according to the system configurations To access Redial List press the Directory key and select Redial List Note lf password control is enabled enter your SCPW at the prompt To dial an entry g ey D 1 Press the Up Down navigation keys to QS scroll and to highlight the desired entry Additional telephone features Dial 2 Press the Dial soft key To delete an entry 1 Press the Up Down navigation keys to PpP scroll and to highlight the desired entry Delete 2 Press the Delete soft key 3 Choose one of the following Confirm Cancel Press the Confirm soft key or kez kez Press the Cancel soft key To delete the entire Redial List Delete 1 Press the Delete soft key 2 Choose one of the following soft keys Yes to delete the entire Callers List Yes or Ho koz kez No to return to the previous screen Additional telephone features Using Virtual Office If you are going to be away from your office telephone use the Virtual Office feature to transfer cal
38. e press the Virtual soft key to log in to another IP Phone Logging out of Virtual Office To log out from a remote telephone 1 Press the Services key Services 2 Press the Up Down navigation keys to T scroll and to highlight Virtual Office Logout Select 3 Press the Select soft key Additional telephone features Troubleshooting Virtual Office Virtual Office can display error messages on screen Table 3 lists error messages and actions to correct the causes Table 3 Troubleshooting Virtual Office Part 1 of 3 Displayed Message Busy try again Probable Cause Remote IP Phone is active not idle Actions Wait for remote IP Phone to become idle and try again ACD is logged in Log out of ACD IP Phone before initiating Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Configure Make Set Busy active on ACD IP Phone entered Invalid ID 1 Incorrect user ID Enter correct user ID entered User ID is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect user ID Enter correct user ID entered Invalid ID 3 Incorrect user ID Enter correct user ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Additional telephone features Table 3 Troubleshooting Virtual Office Part 2 of 3 Displayed Message
39. e Add screen To edit an entry 1 Press the Up Down navigation keys to gq PpP scroll and to highlight the desired entry Edit 2 Press the Edit soft key and perform your edits Additional telephone features Done or Cancel To delete an entry Confirm OF Cancel To search for an entry Dial or Cancel Choose one of the following Press the Done soft key to save the changes Press the Cancel soft key Press the Up Down navigation keys to scroll and to highlight the entry Press the Delete soft key Choose one of the following Press the Confirm soft key Press the Cancel soft key Press the Up Down navigation keys to scroll and to highlight the desired entry Choose one of the following Press the Dial soft key to dial the resulting number Press the Cancel soft key to exit without dialing Additional telephone features Using the Callers List The Callers List feature logs all incoming calls Callers List can store up to 100 entries in the list When the list is full the system overwrites the oldest entry Use the Callers List feature to review missed calls and to dial calls The Callers List contains e the caller s last and first name if available e the DN of the caller e the time and date of the call the number of times the caller called Entries in the Callers List are sorted by the time the call was received Note Calling Party Name Displ
40. e Centrex Switchhook Line Flash key and wait for an interrupted dial tone Autobial Gea 2 Press the AutoDial key to call the number desired Additional call features a 3 Press the Goodbye key to end the call Goodbye Using the Buzz feature Use the Buzz feature to notify another person of a call a visitor or a request If two telephones are linked together one person can signal the other The person signaled hears a buzz To buzz the telephone linked to your telephone Press the Buzz key The telephone Buzz D linked to your telephone buzzes as long as you press the key Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the telephones The telephones must reaccess the page trunk To connect to Call Page C a 1 Lift the handset Additional call features H 2 Dialthe Page Trunk Access Code to nan complete the connection to the page system 3 Make your announcement a 4 Press the Goodbye key Goodbye Using Centrex Exchange Line Switchhook Flash Use the Centrex Exchange Line Switchhook Flash feature during an established call to use a Centrex service such as Call Transfer or Three Way Calling To use Centrex Exchange Line Switchhook Flash CentrexSHF eu 1 While on a call press the Centrex Line Switchhook Flash key A s
41. e Nortel IP Phone 2002 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes FFCs Contact your system administrator to configure these features and codes on your telephone Call features and FFCs must be assigned to your telephone and supported by system software Using encrypted calling This section describes the following features which are designed to enhance the security of your IP Phone 2002 e Using encrypted calling e Managing your Station Control Password Using encrypted calling Your IP Phone 2002 supports secure communication using the Secure Real Time Protocol SRTP media encryption feature If the feature is enabled a security icon q appears on the screen when your call is secured Contact your system administrator to find out if this feature is enabled on your telephone Managing your Station Control Password Your Station Control Password SCPW enables the following security features e Electronic Lock to prevent others from making calls from your telephone e Password protected telephone features for example Personal Directory Redial List and Callers List Your initial SCPW is defined by your system administrator For detailed information about your SCPW contact your system administrator About the Nortel IP Phone 2002 To change your SCPW Services Press the Services key Press the Up Down navigation keys to
42. e and time format 005 33 Enabling OnHook Default Path 34 Enabling and disabling Call Timer 35 Accessing Display Diagnostics 35 Choosing a Local Dialpad Tone 36 Choosing a Ring type 2 00 cee eee eee 36 Changing feature key labels 0000000 37 Viewing telephone information 55 39 Configuring call log options 000 2 cea eee 40 Configuring the Callers Listlog 005 40 Configuring New Call indication 41 Configuring Preferred Name Match 42 Configuring Area Code Setup 000000 ue 43 Configuring Name display format 005 45 Making a call 20 0 0 00 csew eee ee eee eee toad Lens 47 Using off hook dialing 0 eee eee 47 Using on hook dialing 0 00 cece eee eee 48 Using Handsfree dialing 0 0 00 cee eee 49 Using Live Dialpad 0 0 00 eee 51 Using the Directory applications 45 51 Making a call using the Corporate Directory 51 Making a call using the Personal Directory 53 Making a call using the Callers List 54 Making a call using the Redial List 55 Viewing the date and time of a call 55 Using Predial ssseressrersi rris sd iiuair ia ke bas 56 Using Autodial 1 0 0 cee ee 5
43. e key label option renames the label displayed next to each feature key or restores the default labels to the keys To rename feature key labels press the Services key select Telephone Options and select Change feature key labels from the menu Note f a feature key is configured as an autodial key the label does not change if the autodial key configuration changes Configuring options To rename the labels Select Select or Cancel Press the Select soft key Press the feature key that is being changed Note If you enter a prime DN key an error message appears Enter the new information for the feature key label To enter special characters press the Up navigation key For information about entering text see Entering text using the dialpad on page 24 Choose one of the following Press the Select soft key to save the changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations To restore default labels press the Services key select Telephone Options and select Change feature key labels from the menu To restore the default labels Select Press the Select soft key Configuring options Use the Up Down navigation keys to scroll and highlight one of the following a Restore all key labels Press the Yes soft key to change all feature keys to default values Restore one key label Press the Select soft key
44. either uppercase or lowercase Delete Backspace one character Done Select Enter Meaning depends on application More Access additional soft keys Connecting the components Connecting the components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2002 into a regular telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your telephone into a 10 100BaseT Ethernet jack Connecting the components of the telephone 1 Connect one end of the handset cord to the handset jack identified with a handset icon on the back of the telephone Connect the other end to the jack on the handset 2 Choose one of the following connections a Fora telephone not sharing LAN access with a PC connect one end of the CAT5e line cable to the LAN Ethernet port located on the back of the telephone identified with a LAN icon Plug the other end of the CAT5e line cable into the IP network b For a telephone sharing LAN access with a PC connect one end of the CAT5e line cable to the LAN Ethernet port located on the back of the telephone identified with a LAN icon and the other end to the IP network Insert a second CAT5e line cable into the PC Ethernet port located on the back of the telephone identified with a PC icon and the other end into the computer s Ethernet port 3 Contact your installation technician for the pro
45. elow the display area Mute key A fixed key used to listen to the caller without transmitting Navigation keys Up Down and Left Right keys used to scroll through menus and lists appearing on the display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the end user lifts up the handset b the enduser presses a line key c the call is automatically answered at the set or d a line is automatically selected for an outgoing call Outbox Shift A fixed key reserved for future feature development An audible non working tone is generated along with a display message Service not available if this key is pressed Paging tone A special tone heard when your use the Radio Paging feature You hear two beeps followed by dial tone Password Admin A menu used by you and the system administrator to change your Station Control Password SCPW Personal Directory A list of user defined names and numbers maximum of 100 entries Terms you should know Primary directory number The main extension number on your telephone Private Line A feature that can be assigned to your telephone With this line you can reach an outside number without dialing a code to access an outside line Internal extensions cannot be dialed from a private line Programmable line DN and feature keys The four keys located at the sides of the upper area of t
46. ersists Server Unreachable Network problem Notify the system 2 administrator if the problem persists Using Media Gateway 1000B The Media Gateway 1000B MG 1000B telephone can operate in Normal or Local Mode Normal Mode The telephone registers with and receives telephone services from the Main Office At any time during Normal Mode you can check local mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode by using the Resume Normal Mode command or by waiting for 10 minutes Local Mode If the Wide Area Network WAN connection goes down the IP Phone loses communication with the Main Office Telephony Proxy Server TPS The telephone then registers with the MG 1000B and receives telephone services from the MG 1000B Features such as Personal Directory Redial List and Callers List are not available when operating in Local Mode LOCAL MODE appears on the telephone display when in Local Mode Additional telephone features Using Test Local Mode Use Test Local Mode to check local mode functionality make and receive telephone calls This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller 1 Press the Services key Services 2 Press the Up Down navigation keys to 2 B scroll and highlight Test Local Mode Select 3 Press the Select soft key the telephone kez resets and
47. erson answers the Group Call indicator lights steadily lfamember in your group is ona conference call or another group call their telephone is not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold To answer a group call E N 1 Lift the handset Note the following about T a Notification Tones Ifyou are on a call and receive three 10 second tones this is the notification of a group call on your current extension Ifyou are on a call on another line and there is an attempt to join you to a group call you receive a long tone through the handset or speaker If you are already on a conference call or another group call you do not receive notification of a group call Talking with more than one person To end a group call Goodbye Press the Goodbye key Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Working without interruption Working without interruption This section describes the activating make set busy feature which provides uninterrupted work time Activating Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate Make Set Busy Choose one of the foll
48. eys to da scroll and highlight the Log Mode option Configuring options Select 2 Press the Select soft key ry 3 Press the Up Down navigation keys to dP scroll and highlight Log unanswered calls 4 Choose one of the following Press the Select soft key to save the Select Cancel configuration or kez kez Press the Cancel soft key to keep existing configurations Configuring New Call indication You can configure the IP Phone 2002 to display a message to indicate that a new incoming call has been received The default configuration is on To configure new call indication press the Services key select Telephone Options and select Call Log Option from the menu To configure New Call indication Select 1 Press the Select soft key to select kez Incoming Calls Select 2 Press the Select soft key A 3 Press the Up Down navigation keys to PpP scroll and highlight New Call Indication Configuring options Select 4 Press the Select soft key 5 Press the Up Down navigation keys to PpP scroll and highlight one of the following New call indication off New call indication on 6 Choose one of the following Press the Select soft key to save the Select Cancel configuration or kez kez Press the Cancel soft key to keep existing configurations Configuring Preferred Name Match You can configure the IP Phone 2002 to display the name of the caller as
49. g options Select Cancel To edit area code display 1 Press the Up Down navigation keys to scroll and highlight one of the following Area Code 1 Area Code 2 AreaCode 3 Press the Select soft key Use the dialpad to enter the number at the prompt Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep the existing configurations Press the Up Down navigation keys to scroll and highlight Area Code Setup Press the Select soft key Configuring options 3 Press the Up Down navigation keys to scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 Select 4 Press the Select soft key H 5 Use the dialpad to edit the number aaa aaa 6 Choose one of the following Press the Select soft key to save the Select Cancel v configuration or koz kez Press the Cancel soft key to keep existing configurations Configuring Name display format You can configure the IP Phone 2002 to display the name of the incoming calling party in the following formats e first name last name last name first name To configure the name display format press the Services key and select Telephone Options Configuring options To configure the Name display format Select Select Cancel k ke 3 Press the Up Down navigation keys to scroll and highli
50. ght Name display format Press the Select soft key Press the Up Down navigation keys to scroll and highlight one of the following first name last name last name first name Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep existing configurations Making a call Making a call This section describes the features associated with making a call You can make a call from an IP Phone 2002 e Using off hook dialing on page 47 e Using on hook dialing on page 48 e Using Handsfree dialing on page 49 e Using Live Dialpad on page 51 e Using the Directory applications on page 51 e Viewing the date and time of a call on page 55 e Using Autodial on page 58 e Using Ring Again on page 59 e Using Last Number Redial on page 60 e Using Speed Call on page 61 e Using System Speed Call on page 62 e Using Hot Line on page 63 e Using Intercom on page 63 Using off hook dialing Use the off hook dialing option to dial a number after you have lifted the handset Co a 1 Lift the handset aaa 2 Dial the number Making a call Cc or Goodbye 3 To terminate the call choose one of the following Replace the handset into the cradle Press the Goodbye key Using on hook dialing Use on hook dialing to dial a number before lift
51. handset press the handsfree key or press the line DN key 1 Leave the handset in the cradle aaa 2 Dial the number aaa aaa aaa Con A 3 After the called party answers lift the T handset v 4 To terminate the call choose one of the oc 2 following or Replace the handset into the cradle Press the Goodbye key Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 2002 e Making a call using the Corporate Directory on page 51 e Making a call using the Personal Directory on page 53 e Making a call using the Callers List on page 54 e Making a call using the Redial List on page 55 Making a call using the Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names You can search by name view additional information Making a call about each entry and dial Corporate Directory numbers To use Corporate Directory press the Directory key and select Corporate Directory To search for a specific number 1 When prompted use the dialpad to enter aaa the desired name in the last name first name format Search 2 Press the Search soft key to find the desired name ko Note The first match on the screen appears after there is a successful search 3 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number kz kz
52. hanges the screen to show a different active conferee Note This action has no effect on the display of other telephones involved in the conference 2 Press the Goodbye key If configured the Conference Count Display returns Goodbye an updated total count of conferees The LCD indicator turns off To disconnect a conferee Conf Dse Gy 1 While on a conference call press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen Talking with more than one person 2 Press the line DN key on which the 2493 a conference call is established 3 Choose one of the following For a single conferee press the one Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then press the Goodbye key Using Group Call Use the group call feature to automatically call members of a predefined group one at atime until they all answer To call group members Cc 2 1 Lift the handset Talking with more than one person Press the Group Call key or enter the Group Call FFC The feature automatically calls all group members The Group Call indicator flashes until all members answer Grell The telephone numbers of the group members appear on the display as they answer When the last p
53. he display Quit key A fixed key on your telephone that is used to exit applications Redial List A list of previously dialed telephone numbers maximum 20 entries Ringback ring tone A sound indicating that a call you have made is ringing at its destination Secondary directory number A second incoming outgoing line for your telephone Services key A fixed key used to access options such as Telephone Options Password Admin Display Network Diagnostics Utilities Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared directory number A DN extension that is shared by two or more persons Terms you should know Soft keys A set of keys programmed by your system administrator These four keys located directly below the display area have four programmable layers These keys are also used to configure parameters in the Telephone Option menu Speaker key A fixed key used to activate Handsfree Special dial tone The three consecutive tones followed by a dial tone that you hear when accessing telephone features Station Control Password SCPW Enables security features on your telephone to prevent others from making calls from your telephone and to prevent access to your Personal Directory Redial List and Callers List Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is
54. he headset go to Step 2 RneAsr 2 Press the Ring Again soft key to automatically dial the number To deactivate Ring Again before notification Choose one of the following RnsAsn Press the RingAgain soft key a second time Enter the RingAgain Deactivate FFC Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Choose one of the following Co we 1 To redial using the handset T a Lift the handset 2493 amp b Press the line DN key Making a call 2 To redial without lifting the handset ans e press the line DN key twice the last number dialed is automatically redialed Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code to store edit and automatically dial frequently called telephone numbers To store a Speed Call number SecCtl 1 Press the Speed Call Controller soft key The triangular icon flashes kzz indicating programming mode san 2 At the prompt HHH Enter a one two or three digit code 0 999 If required dial the access code Enter the telephone number internal external or long distance number SecCtl 3 Press the Speed Call Controller soft key again to save the code and number kez The flashing icon disappears Making a call To make a speed call C a 1
55. he Message Registration feature to read change or reset the meters that log your hotel telephone calls To read meters MRK oa 1 Press the Message Registration key aaa i aoa 2 Dial the room DN aaa aaa MRE Ga 3 Press the Message Registration key MRK Ge 1 Press the Message Registration key aaa 2 Dial the room DN A 3 Dial the correct meter count Using Hospitality features 4 Press the key MRK e 5 Press the Message Registration key To reset a meter to zero MRK Ge 1 Press the Message Registration key 2 Dial the room DN 3 Press the key MRK God 4 Press the Message Registration key Using Hospitality features Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the telephone in each room To enter cleaning status RMK Ge 1 Press the Room Status key H 2 Dial the DN for the room for which the aaa cleaning status is being changed aaa ane 3 Dial one of the following cleaning status nan codes 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale The interrupted dial tone sounds 4 Press the key aan 5 Dialthe Maid ID If you dial the wrong aaa Maid ID press the key and redial the aaa ID Using Hospitality features RMK Gy 6 Press the R
56. ications Use External Server Applications to access a variety of applications directly from your IP Phone 2002 For more information about the External Server Applications see the Nortel IP Phone External Server Applications User Guide NN43100 100 Flexible Feature Codes FFC Flexible Feature Codes FFC Use Table 5 to keep track of the FFCs assigned by your system administrator Table 5 Flexible Feature Codes Part 1 of 2 FFC Feature Automatic Wake Up Activate Feature Make Set Busy Activate Automatic Wake Up Deactivate Make Set Busy Deactivate Automatic Wake Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Activate Pickup Ringing Number Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate Flexible Feature Codes FFC Table 5 Flexible Feature Codes Part 2 of 2 FFC Feature RingAgain Deactivate FFC Feature Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On Accessories Access
57. ide the 24353 dh omy flashing LCD indicator While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person To use the Transfer feature to direct a call to a third party Trans 1 Press the Transfer soft key The other party is on hold and a dial tone sounds kzz The LCD indicator light flashes steadily HH 2 Dial the DN to which the call is to be aaa transferred or use Personal Directory _ Redial List or Callers List to select a number to dial Trans 3 When that number rings or a person answers press the Transfer soft key to kzz connect the calling party To return to the original call if the transfer is incomplete If the person called is not available 23 a D press the line DN key next to the LCD indicator to reconnect to the original call While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To use Timed Reminder Recall Trans 1 Press the Transfer soft key The call is put on hold oes 2 Dial the number to which the call is being aaa transferred aaa T 3 Choose one of the following to start the rans recall timer kez Press the Transfer soft key or Replace the handset before the extension answers oc a Note After the transfer is complete the recall timer stops While on an active call If the tr
58. ing the handset or Goodbye 1 Leave the handset in the cradle Press the line DN key Dial the number when the dial tone sounds After the called party answers lift the handset To terminate the call choose one of the following Replace the handset in the cradle Press the Goodbye key Making a call Using Handsfree dialing Use Handsfree dialing to use a built in microphone and speaker or a headset instead of the handset While on an active call you can switch between Handset and Handsfree mode 1 Press the Handsfree key Con 2 Ifa headset is connected press the Headset key nan 3 Dial the number aaa aaa To discontinue a Handsfree call a Press the Goodbye key Goodbye To mute a Handsfree call 8 1 Press the Mute key The LED indicator flashes Mute 2 Press the Mute key again to return to a two way handsfree conversation Mute Making a call To switch from Handsfree to Handset mode cz Lift the handset T To switch from Handset to Handsfree mode 1 Press the Handsfree key v 2 Replace the handset cC a To use a Headset 1 Connect the headset to the headset jack or the handset jack Lom 2 Press the Headset key To switch from Handsfree to Headset Lod 1 Press the Headset key Making a call Using Live Dialpad Use Live Dialpad to dial a number using the telephone dialpad without having to pick up the
59. irectory key and select Callers List For information about how to configure and use Callers List see Using the Callers List on page 109 To make a call using the Callers List sz 1 Press the Up Down navigation keys to da scroll and highlight a name in the Callers List 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the resulting number or kz kz Press the Cancel soft key to exit without dialing Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers To use the redial list press Directory and select Redial List For information about how to configure and use the redial list see Using the Redial List on page 111 To make a call using the Redial List 1 Press the Up Down navigation keys to 2 scroll and highlight a name in the Redial List 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the resulting number or kz kz Press the Cancel soft key to exit without dialing Viewing the date and time of a call In both the Redial list and Caller list you can check the date and time of a call To view the date and time of a call AN 1 Press the Up Down navigation keys to q Pe scroll and highlight a name in the Redial List or Caller List 2 Press the Right navigation key to G ap gt display the DN of the selected en
60. l Office on your Remote tele phone 115 Voice Call 104 Volume adjustment 30 Volume control bar 15 145 Nortel Communication Server 1000 IP Phone 2002 User Guide Copyright 2007 2009 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Document Number NN43116 104 Document Release Standard 01 04 Date January 2009 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N RTEL www nortel com
61. label On hook default path Set Info Call Timer Live Dialpad Using the Telephone Options menu Use the Telephone Options menu to access the following Adjusting volume on page 30 Adjusting the display screen contrast on page 31 Selecting a Language on page 32 Configuring options e Configuring Live Dialpad on page 32 e Selecting date and time format on page 33 e Enabling OnHook Default Path on page 34 e Enabling and disabling Call Timer on page 35 e Accessing Display Diagnostics on page 35 e Choosing a Local Dialpad Tone on page 36 e Choosing a Ring type on page 36 e Changing feature key labels on page 37 e Viewing telephone information on page 39 When an option has a submenu an ellipsis appears after the option To use the Telephone Options menu 1 Press the Services key Services 2 Press the Up Down navigation keys to scroll and highlight Telephone Options Select 3 Press the Select soft key A 4 Use the Up Down navigation keys to scroll and highlight an option for example Language Configuring options Select 5 Press the Select soft key The display provides information required to adjust your selection 6 Choose one of the following Press the Select soft key to save Select Cancel ke oo changes and return to the Telephone Options menu Press the Cancel soft key t
62. ll while on another call 1 When the incoming call tone sounds press the Hold key to put the current call Hold on hold Note lf Automatic Hold is enabled it is not necessary to press the Hold key Callllait A amp 2 Press the Call Waiting key Incoming calls To return to the first telephone call Hold or Goodbye 203 OGD Choose one of the following Press the Hold key to put the second call on hold Press the Goodbye key to end the second call Press the line DN key associated with the first call If you do not have a Call Waiting key Goodbye 203 T 1 2 Press the Goodbye key to end the current call Press the line DN key beside the flashing status icon to answer the incoming call While away from your desk While away from your desk You can use the following features if you are going to be away from your desk e Using Call Forward on page 79 e Using Internal Call Forward on page 80 e Using Remote Call Forward on page 81 e Securing your telephone on page 83 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the telephone is ringing the call cannot be forwarded To forward your calls or change the forward number Fug 1 Choose one of the following koz Press the Forward soft key Lift the handset and enter the Call Forward All Calls Activate FFC
63. ls and all of your office telephone s features to a remote telephone Note 1 Consult your system administrator to verify if the Virtual Office feature is available for your use Note 2 lf designated as the office telephone the IP Phone 2002 can be activated for Virtual Office by an IP Phone 2004 an IP Softphone 2050 or another IP Phone 2002 Note 3 lf you are logged in to an IP Phone 2004 or an IP Softphone 2050 using Virtual Office feature keys 4 5 and the Shift key are not available to the IP Phone 2002 Note 4 A Virtual Office login from an IP Phone 2004 to an IP Phone 2002 or IP Softphone 2050 can be blocked in certain situations For more information on this topic contact your system administrator Logging in to Virtual Office To activate Virtual Office on your office telephone from your remote telephone 1 Press the Services key Services 2 Press the Up Down navigation keys to amp T D scroll and to highlight Virtual Office Login Additional telephone features Select 3 Press the Select soft key At the prompt enter your User ID Press the Select soft key At the prompt enter the home Station Conirol Password SCPW Note 1 If the user ID is not found locally the message Locating Remote Server appears Note 2 After three failed login attempts wait one hour before attempting to log in again or contact your system administrator to reset your password For
64. m any telephone other than your own to any telephone To activate remote call forward C a 1 Lift the handset H 2 If calling from a telephone outside the HH system dial your direct system access number and wait for dial tone While away from your desk 3 Dial the Remote Call Forward Activate FFC to activate the feature Dial your Station Control Password A dial tone sounds Choose one of the following Dial your DN To forward calls to the previous call forward telephone number press the key Do not perform steps 6 and 7 Dial the number to which calls are being forwarded If calls are forwarded to an invalid number a fast busy signal sounds 7 Press the key To deactivate remote call forward Lift the handset If calling from a telephone outside the system dial the direct system access number and wait for the dial tone While away from your desk aaa 3 Dial the Remote Call Forward aaa Deactivate FFC aaa 4 Dial your Station Control Password 5 After hearing the dial tone dial your DN 6 Press the key Securing your telephone Use the electronic lock feature to prevent others from making calls from your telephone The electronic lock feature is controlled using your SCPW To change your Station Control Password see Using encrypted calling on page 20 To lock your telephone C a 1 Lift the handset ane 2 Dial the Electronic Lock Activ
65. more information see Using encrypted calling on page 20 A successful login transfers all the features time date and tones to your remote telephone from your office telephone Additional telephone features Using Virtual Office on your remote telephone The following figures show various IP Phones logged on to an IP Phone 2002 using Virtual Office Figure 5 Logged on to an IP Phone 2002 Figure 6 Logged on to an IP Phone 2002 using an IP Phone 2004 NORTEL Additional telephone features Figure 7 Logged on to an IP Phone 2002 using an IP Softphone 2050 1 Vd gE oll lll all re Pus gm gwaz o E A user information line appears on all displays listing the number of your office telephone Using Virtual Office on your office telephone When activated for Virtual Office by a remote telephone your office telephone is logged out and no longer operational A Logged Out message appears on your telephone alerting you that it is being used for Virtual Office To regain operation of a telephone being used for Virtual Office Choose one of the following 1 To completely disconnect your office telephone from the remote telephone a Press the Home key e b Enter your user ID and password ees this logs the office telephone back aaa on to your office network Additional telephone features Urtual 2 To use your office telephone as the remote telephone for Virtual Offic
66. nd an active call Handsfree A method of conversing with the party on the other end of the line without lifting your handset Terms you should know Headset key A fixed key used to answer a call using the headset Hold key A fixed key used to place an active call on hold Information display Any display of call activity lists prompts and status of calls On the IP Phone 2002 the information area is a 1 line by 24 character display If the text message exceeds this area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Information line A 1 line by 24 character area that displays date and time or appli cation information Interrupted dial tone A broken or pulsed dial tone is heard when you access some features on your telephone IP Phone Key Expansion Module KEM An optional hardware module that provides additional line appearances and feature keys to your IP Phone Up to two KEMs can be attached to your IP Phone 2002 providing a total of 48 keys Message Inbox A fixed key that connects to your voice messaging system after the key is pressed Message Waiting Indicator and Incoming call indicator An LCD or an LED light that indicates the status of a feature by the flash wink steady on or off Terms you should know More An option that allows access to the multiple layers of the soft keys Soft keys are the four keys located directly b
67. o keep Adjusting volume existing configurations To adjust the volume press the Services key select Telephone Options and select Volume adjustment from the menu To adjust the volume 1 Press the Up Down navigation keys to T scroll and highlight one of the following Ringer Handset listen Handsfree listen Headset listen Buzzer Select 2 Press the Select soft key Configuring options Down Up 3 To increase or decrease the volume do one of the following Press the Down or Up soft keys Press the Up Down navigation keys 4 Choose one of the following Press the Select soft key to save the select Cancel volume level and return to the or koz kez Telephone Options menu Press the Cancel soft key to keep existing configurations Adjusting the display screen contrast To adjust the display screen contrast press the Services key select Telephone Options and select Contrast adjustment from the menu Note lf you have a Nortel IP Phone Key Expansion Module KEM attached to your telephone adjusting the display screen contrast on the telephone also adjusts the display screen contrast configuration for the IP Phone KEM To adjust the display screen conirast Crow Ue 1 To increase or decrease the display contrast level choose one of the following or Press the Down or Up soft keys dP Press the Up Down navigation keys Configuring options
68. oom Status key Displaying Room Status Use the Room Status feature to view the status of a room using the Display Module To read the status of a room RMK r 1 Press the Room Status key 2 Dialthe DN for the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale Using Hospitality features RMK Gy 3 Press the Room Status key Changing the status of a room RMK Ge 1 Press the Room Status key 2 Dial the DN for the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale Dial the status code for the room A three digit code appears The first digit indicates the occupancy status the second is the old cleaning status and the third is the new status Using Hospitality features RMK cy 4 Press the Room Status key Access External Server Applications Access External Server Appl
69. or no sound when you press a key on the dialpad To choose a local dialpad tone press the Services key select Telephone Options and select Local DialPad Tone from the menu To choose a Local Dialpad Tone eA 1 Press the Up Down navigation keys to amp highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DTMF tone for each key 2 Choose one of the following Press the Select soft key to save the Select Cancel tone selection and return to the or koz kez Telephone Options menu Press the Cancel soft key to keep existing configurations Choosing a Ring type The Ring type option configures the ring tone for the telephone To choose a ring type press the Services key and select Ring type from the Telephone Options menu Configuring options To select a Ring type lt 1 Press the Up Down navigation keys to da scroll and highlight one of the Ring types Play 2 Press the Play soft key to sample the ring tone 3 Choose one of the following Select Press the Select soft key to save the ring type and return to the Telephone Options menu Press the Stop soft key and use the Up Down navigation keys to select a different ring type Press the Cancel soft key to keep existing configurations 4 E cf a E Changing feature key labels The Change featur
70. ore than one person Setting up a conference call Use the conference feature to set up a conference call The maximum number of people the conference feature supports is either three or six depending on the configuration of your telephone To set up a conference call Conf 1 While on a call press the Conference soft key to place the party on hold You receive a dial tone nsn 2 Dial the number of the person you want eas to add to the conference call You can talk privately to the person you are adding at this time Note If you press the Directory key you can also use Corporate Directory Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call Conf 3 Press the Conference soft key a second kez time to conference all parties together If the person you attempt to add to the conference is unavailable 1 Press the Goodbye key Goodbye Talking with more than one person 2 Press the line DN key beside the flashing status icon to return to your original call 2403 D Using the Conferee Selectable Display and Disconnect feature Use the conferee selectable display and disconnect feature to list active conferees and disconnect a conferee from the conference call To view active conferees Conf Dse Gy 1 While on a conference call press the Conferee Selectable Display key to turn on the LCD indicator Each key press c
71. ories IP Phone Key Expansion Module The Nortel IP Phone Key Expansion Module KEM is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2002 You can connect up to two KEMs to your IP Phone 2002 providing a total of 48 additional keys Figure 8 The IP Phone KEM For more information about the IP Phone Key Expansion Module see the Nortel IP Phone Key Expansion Module KEM User Guide NN431 19 102 Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equi
72. owing MakeSetBsy Press the Make Set Busy key or Lift the handset and enter the Make o gt a aaa Set Busy Activate FFC aaa To deactivate Make Set Busy Choose one of the following MakeSetBsy A cH Press the Make Set Busy key a r second time to deactivate the aaa feature C a aaa Lift the handset and enter the Make nan Set Busy Deactivate FFC Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone Using Autodial Transfer on page 92 Using the Buzz feature on page 93 Using Call Page Connect to make an announcement on page 93 Using Centrex Exchange Line Switchhook Flash on page 94 Charging a call or charging a forced call on page 95 Using Enhanced Override on page 98 Using Forced Camp on feature on page 99 Overriding a busy signal on page 101 Using Privacy Release on page 102 Using Radio Page on page 102 Using Voice Call on page 104 Using Autodial Transfer Use the autodial Transfer feature to transmit digits through your autodial key to the Central Office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or to a Central Office CO that offers Centrex or exchange line type features To use autodial transfer when picking up an incoming trunk call CentrexSHF Gy 1 Press th
73. pecial dial tone sounds toh 2 Dial the codes for your custom Centrex aaa feature aaa oe 3 Press the Goodbye key to end the call Goodbye Additional call features Charging a call or charging a forced call Use the call charge feature to charge a call to a specific account The forced charge feature charges long distance calls from a telephone restricted to local calls To charge a local or long distance call to an account before you dial C a 1 Lift the handset Charse 2 Press the Charge soft key or dial the kez Call Detail Recording FFC ssn 3 Dial the charge account number aaa aaa aes 4 When the dial tone sounds dial the aa number aaa To charge a call in progress TERE Conf 1 Choose one of the following kez or kez Press the Transfer soft key Press the Conference soft key Additional call features Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number Press the line DN key to return to the call To charge a call to an account when you transfer a call Press the Transfer soft key The call is on hold Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number Additional call features as 4 After the dial tone dial the number to aa aa where the call is to be transferred aaa Trans 5 Press the
74. per power option This telephone can be powered by an AC adapter or over a LAN 4 Thread the cord around the strain relief retaining hook and channel provided for a secure power connection 5 Secure the telephone footstand to the telephone base Use the angle grip on the top back of the telephone to change position Figure 4 shows connections on the IP Phone 2002 Figure 4 IP Phone connections oth Handset jack DAVANS 5 PC Ethernet port Headset jack x Configuring options Configuring options The IP Phone 2002 Services menu lists the following submenus The Telephone Options menu is used by you or your system administrator to configure telephone preferences Password Admin menu is used by you or your system administrator to change the Station Control Password The Virtual Office Login and Test Local Mode for Branch Office menus are listed when an IP Phone 2002 Class of Service is configured for Virtual Office and Branch Office For more information see Using Virtual Office on page 113 Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on all IP Phone 2002 phones Consult your system administrator about what menus are available on your telephone The Telephone Options menu offers the following options Volume adjustment Display Diagnostics Contrast adjustment Local DialPad Tone Language Ring type Date Time format Change feature key
75. pment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device CORES HRUBRESERRSASMB MAS VCCI OBBIBOC IZZ BRE CT CORB REA CEASSTCCSZAWELTHETH TO REDD IUAPT LEV a VRC L CRRENSC HAERE ERTZE KEJET FIRS left o TIE LUYRYU ROS LT REL Regulatory and safety information Table 6 lists EMC compliance for various jurisdictions Table 6 EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions FCC Rules for Radio Part 15 Frequency Devices Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia New AS NZS 3548 Class B Emissions
76. pond to a voice call C a Your telephone rings once and the caller s voice transmits through your speaker Lift the handset Additional telephone features Additional telephone features The following features are described in this section e Using the Personal Directory on page 106 e Using the Callers List on page 109 e Using the Redial List on page 111 e Using Virtual Office on page 113 e Using Media Gateway 1000B on page 120 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain e last name up to 24 characters e first name up to 24 characters e telephone numbers up to 31 characters To use Personal Directory press the Directory key and select Personal Directory Note lf password control has been enabled enter your SCPW at the prompt To add an entry AddMen 1 Press the AddNew soft key ko Note f the message Directory is full appears one or more entries must be deleted to add a new entry Additional telephone features Hest 2 Press the Next soft key ana 3 Use the dialpad to enter the telephone aaa number Hext 4 Press the Next soft key aaa 5 Use the dialpad to enter the name 6 Choose one of the following Done or Cancel Press the Done soft key to save the new entry kzz ex Press the Cancel soft key to return to th
77. present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active Ringer is OFF and Line x Unavailable System or Switch Your office communication system Switchhook A button that the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call Terms you should know User interface Screen displays that interact with the end user as a result of an action or event Volume control bar A rocker bar you press to increase or decrease the volume of the ringer handset headset speaker and the Handsfree feature Terms you should know Index A About the IP Phone 2002 11 Answer a call 65 Attendant 139 Attendant Recall 69 AutoDial 58 139 AutoDial Transfer 92 Automatic Wake Up 123 B Basic features 12 Buzz feature 93 C Call features and Flexible Feature Codes 20 Call Forward 79 Call Join 85 Call Page 93 Call Page Connect 93 Call Park 70 Call Timer 37 Call Waiting 77 Callers List 54 139 Calling Party Name Display CP ND 139 Calling Party Number 72 75 Camp on Forced 99 Cat 5 139 Centrex Exchange Line Switch hook Flash 94 Change feature key labels 37 Charge a call or charge a forced call 95 Communication Server 1000 139 Conferee Selectable Display and
78. s appear directly above the key Figure 1 shows key labels Figure 1 Programmable line DN or feature key and context sensitive soft key labels Programmable E NORTEL T line DN feature keys eee adele L n Ke 5 self labeled About the Nortel IP Phone 2002 IP Phone 2002 models There are two models of the IP Phone 2002 referred to as Phase 1 and Phase 2 The Phase 2 models have some features that are not available on the Phase 1 models To determine the model of your telephone turn the telephone over and locate the label containing the product code NT code The product code identifies the model of your telephone Table 1 IP Phone 2002 product codes Product code NTDU76xxxx Phase 1 NTDU91 xxxx Phase 2 Note xxxx represents any valid character Basic features The IP Phone 2002 supports the following features four programmable line DN or feature keys self labeled four context sensitive soft keys that provide access to a maximum of 10 features For information about context sensitive soft keys see New in This Release Communication Server 1000 Release 5 0 NN43001 115 Note Some IP Phone 2002 phones are not configured to support soft key functionality For more information about your IP Phone 2002 consult your system administrator multifield LCD screen call timer to indicate the duration of each call speaker for on hook dialing or listening volume con
79. the Conferee Selectable Display and Disconnect feature 0 00 eee 87 Using Group Call 0 0000 c eee 88 Working without interruption 0 00eeeeee 91 Activating Make Set Busy 00 02 cee eee eens 91 Additional call features 200 c eee eee 92 Using Autodial Transfer 000000 ee eee 92 Using the Buzz feature 200000 ce eee eee 93 Using Call Page Connect to make an announcement 93 Using Centrex Exchange Line Switchhook Flash 94 Charging a call or charging a forced call 95 Using Enhanced Override 0 0 eee 98 Using Forced Camp on feature 00000 e eee 99 Overriding a busy signal 000 eee eens 101 Using Privacy Release 0 0 00 eee ee eee 102 Using Radio Page eee eee 102 Using Voice Call 0 000 cece 104 Additional telephone features 0 106 Using the Personal Directory 2 00000 106 Using the Callers List 000 0c cece eens 109 Using the Redial List 0 0 0 0 eee eee 111 Using Virtual Office 0 0 c eee 113 Logging in to Virtual Office 000005 113 Using Virtual Office on your remote telephone 115 Using Virtual Office on your office telephone 116 Logging out of Virtual Office 0 005 117 Troubleshooting Virtual Office 00 11
80. to the appropriate key on the display screen Using the dialpad dial the telephone number including access code to be stored on the selected AutoDial key Press the AutoDial key a second time to store the number on the selected key Note After a number is stored the word autodial disappears and the stored number appears Assign a label to the key Note After assigning the label the number disappears and only the label appears on the screen next to the key To display an autodial number Display GD 1 Press the Display key Making a call 2 Press an AutoDial key in the upper AutoDial as display area to display the number associated with that key To use AutoDial C a 1 Lift the handset 2 Press an AutoDial key in the upper AutoDial ia display area to dial the number associated with that key Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings after the person you called becomes available Ring again automatically redials the number To activate Ring Again aan 1 Dial a number and receive a busy tone aaa or no answer aga Rnefsn 2 Choose one of the following kez Press the Ring Again soft key Enter the RingAgain Activate FFC Making a call To call a Ring Again party after you receive notification C a 1 After receiving the notification ring lift the handset or if you are using t
81. trol bar for adjusting ringer speaker handset and headset volume six specialized fixed keys About the Nortel IP Phone 2002 Quit Directory Message Inbox Outbox Shift reserved for future development Services Expand to PC four call processing fixed keys Hold Goodbye Handsfree Mute shared LAN access with a PC headset jack with On Off key automatic network configuration hearing aid compatibility About the Nortel IP Phone 2002 Telephone display Your IP Phone 2002 has three display areas e The upper display area is used for user defined feature key labels e The middle display area is used for single line information such as caller number caller name feature prompt string user entered digits date and time or call timer if provisioned in the Telephone Options menu and telephone information Because the IP Phone 2002 only has a single line information display area you are prompted to scroll through any additional lines of information For example during an incoming call only the Directory Number DN appears if the caller name is greater than 10 characters Press the DN key with the flashing arrow for the caller name to appear The lower display area is used for context sensitive soft key labels Figure 2 IP Phone 2002 LCD display areas Upper display area programmable line DN feature keys self labeled NORTEL babe buted
82. try Making a call Using Predial 3 Choose one of the following Inthe Redial List press the Down navigation key to display the date and time the last call was placed to the selected entry Inthe Caller List press the Down navigation key twice to display the date and time of the last call from the selected entry Note In the caller list press the navigation key once to display the number of times a caller has called Use the Predial feature to enter preview and edit numbers before dialing To use Predial 1 Without selecting the line key enter the number to be dialed 2 Press aline key to dial the number 3 Lift the handset after the called party answers or if in Handsfree mode begin to speak Making a call To edit a Predial number aes 1 Use the dialpad to enter the number aaa aaa 2 Choose one of the following Clear Delete To erase all numbers press the Clear soft key Reenter the numbers koz or koz to be dialed To change numbers one at a time press the Delete soft key to backspace Reenter the number 2498 Gi 3 Press a line key to dial the number Making a call Using Autodial Use the Autodial feature to display store and automatically dial telephone numbers To store an Autodial number AutoDial 1 AutoDial g 3 Without lifting the handset press the appropriate AutoDial key Note The word autodial appears next

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