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Avaya 1120E User Guide

1. Flexible Feature Codes FFC Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and telephone number The system must have CPND enabled Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Category 5e Cat5e Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Cat5e cable normally has four pairs of copper wire Category 6 Cat Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT Gig Ethernet GigE it is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Communication Server 1000 Your office communication system Date time display The current date and time when the telephone is in an idle state Directory Number DN A number consisting of one to seven digits for a telephone and also known as an extension number Terms you should know Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Feature Status Lamp indicator An LCD or an LED that indicates a data message contact or feature status b
2. Enter the Override FFC The people in the targeted call receive a tone for approximately 1 second After Override joins you to their call a short tone repeats every 16 seconds 3 To terminate the call press the Goodbye key Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call To use Privacy Release in an established state Prvkls Press the Privacy Release soft key during a call People can join the call by pressing the shared number DN key on their telephone Multiple Appearance DN feature Additional call features Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer The paged person answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page ra 1 Lift the handset T J 2 Dial the Radio Paging Access FFC aaa The paging tone sounds two beeps followed by a dial tone 3 Dial the number of the party you want to aaa page After dialing the ringback tone nas sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number 4 If your call goes unanswered for a preset time period and a 15 second high Goodbye pitched tone sounds followed by silence or press the Goodbye key or replace the ee handset Additional call features To use Automatic Pos
3. 8 Press the Enter key to accept the new password Note If you are locked out of your IP Phone 1120E or if you forget your SCPW contact your system administrator Note The default configuration for Password Protection is off To turn Password Protection on or off s aR 1 Press the Directory key About the Nortel IP Phone 1120E 2 Press the Up Down navigation keys to scroll and highlight Change Protection Mode Use the dialpad to enter your password if Password Protection is enabled Press the Enter soft key Press the Up Down navigation keys to highlight one of the following Enable Password Protection Disable Password Protection Choose one of the following soft keys Yes to accept the selection No to return to the Directory menu Press the Done soft key Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1120E using the following methods e Entering text using the dialpad on page 23 e Editing text using the soft keys on page 24 e Entering text using the USB keyboard on page 25 The use of any of these methods for text entry depends on the applica tion Table 1 shows the applications and input devices that you can use for text entry Table 1 Application text entry Call Server related applications Dialpad for example changing feature key labels adding personal USB keyboard f
4. cot Att d 5 8 Wall mount your phone optional Your IP Phone 1120E can be mounted either by Method A using the mounting holes on the bottom of the phone stand or Method B using a traditional style wall mount box with an RJ 45 connector and a 15 cm 6 inch RJ 45 cord not provided Complete steps 1 7 as needed before you wall mount your phone Method A Press the wall mount lever and pull the phone away from the stand as shown in Figure 5 Using the stand cover the part you removed in step 1 mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone Four small pins on the bottom of the stand cover make marks on the wall Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 mm 1 8 inch from the wall and then install the phone stand mounting holes over the screw heads as indicated in Figure 4 Method A You may need to remove the phone from the wall to adjust the lower screws When the lower screws are snug install the phone on the mounting screws and then tighten the top Screws Connecting the components Figure 7 Rotate the phone into the wall mount position 10 Tilt Lever Wall mount Lever Method B Attach the 15 cm 6 inch CAT5e cable position the stand over the mounting rivets and slide the phone dow
5. 81 Displaying incoming call information 4 81 Tracing a malicious call 0 0 00 ee ee 82 Incoming Calls 2 0 2 20060 cee eect ea eee eee dee ea ee 83 Using Automatic Answerback 2 0 0 00 83 Using Call Pickup 0 0 c eee 83 Using Call Waiting 0 0 cece 85 While away from your desk 000 e eee eee 87 Using Call Forward 00 000 cee ee 87 Using Internal Call Forward 000 e eee eee 88 Using Remote Call Forward 0 00 005 89 Securing your telephone 2220000 eee eee 91 Talking with more than one person 93 Using the Call Join feature 2 00000 5 93 Setting up a conference call 200 0 005 94 Using Conferee Selectable Display 95 Using Group Call 0 0 0 96 Working without interruption 055 99 Activating Make Set Busy 0 00 0 ce eee eee 99 Additional call features 000 c cee eee 100 Using AutoDial Transfer 000002005 100 Using the Buzz feature 0 0 00 c eee eee 101 Using Call Page Connect to make an announcement 101 Using Centrex Exchange Line Switchhook Flash 102 Charging a call or charging a forced call 102 Using Enhanced Override 000 00 000 105 Using Forced Camp on 22220000 eee eee 106 Overriding a busy signal
6. Virtual Home When activated for Virtual Office by a Remote telephone your Office telephone is logged out and no longer operational If this is the case when you return to your office you can disconnect the remote login and regain control of your Office phone If you do not disconnect the remote login your Virtual Office session expires after a fixed period of time determined by your system administrator Additional phone features To regain operation of a telephone being used for Virtual Office Choose one of the following Tocompletely disconnect your Office telephone from the Remote telephone Home Lo a Press the Home key b Enter your User ID and password aaa this logs the Office telephone back ane on to your office network or Wetual Press the Virtual soft key to log in to another IP Phone and your telephone becomes a Remote telephone Logging out of Virtual Office While working on a Remote phone you can log out of Virtual Office using the following steps To log out from a Remote telephone cP 1 Press the Services key Services 2 Press the Up Down navigation keys to scroll and highlight Virtual Office Logout 3 Press the Enter key Additional phone features Troubleshooting Virtual Office Virtual Office can display error messages on screen Table 8 lists error messages and describes actions to correct the causes Table 8 Troubleshooting Virtual Office
7. 0 2 0 eee eee 107 Using Privacy Release 20200 cece eeeee 108 Using Radio Page 2 ee eee 109 Using Voice Call 0 2 eee 111 Additional phone features 000 eee ee eee 112 Using the Personal Directory 00 0 ee ae 112 Using the Callers List 0 0 0 0 0 c eee ee 115 Using the Redial List 0 0 0 0 0 ee eee eee 117 Using Virtual Office 6 0 2 eee 119 Logging in to Virtual Office 00 085 120 Using Virtual Office on your Remote telephone 121 Using Virtual Office on your Office telephone 124 Logging out of Virtual Office 2 125 Troubleshooting Virtual Office 0 126 Using Media Gateway 1000B 00000 128 Using Test Local Mode 05 129 Using Resume Normal Mode 129 Troubleshooting MG 1000B 130 Using Hospitality features 000 0c 132 Configuring Automatic Wake Up 132 Activating Message Registration 0000 134 Using Maid Identification 00 136 Displaying Room Status 0 cee eee eee 137 Accessing External Server Applications 139 Flexible Feature Codes FFC 200 cece eee eens 140 Terms you should know 20000 eee e ee eeeeee 143 Regulatory and safety information 149 DenAn regulatory no
8. Network Diagnostic Tools on page 56 e Using 3 Ethernet Statistics on page 56 e Using 4 IP Network Statistics on page 56 e Using 5 USB Devices on page 57 Note Press the Return soft key to return to the Local Diagnostics submenu at any time while working tools in the Local Diagnostics submenu Use the Return key to quickly gather information and run tests without exiting and reentering the Local Tools menu For example you can check the Ethernet Statistics then press Return and enter the Network Diagnostics Tools to ping an IP address Using 1 IP Set amp DHCP Information The Network Configuration tool is used to view reports about IP set and DHCP operation This tool is for administrator use only Using 2 Network Diagnostic Tools The Network Diagnostic Tools menu contains tools that are used to diagnose network problems This menu is for administrator use only Using 3 Ethernet Statistics The Ethernet Statistics tool is used to view reports about Ethernet operation This tool is for administrator use only Using 4 IP Network Statistics The IP Networks Statistics tool is used to view reports about network operation This tool is for administrator use only Configuring Local Menu options Using 5 USB Devices The USB devices tool provides information about Universal Serial Bus USB devices that connect to your phone Your IP Phone 1120E automatically detects USB devices when you connect them to t
9. Part 1 of 3 Displayed Message Busy try again Probable Cause Remote IP Phone is active not idle Actions Wait for remote IP Phone to become idle and try again ACD is logged in Log out ACD IP Phone before Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Configure Make Set Busy active on ACD IP Phone entered Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Additional phone features Table 8 Troubleshooting Virtual Office Part 2 of 3 BIET LEE EEEE a Locked from Login Probable Cause Three failed attempts to enter the correct Station Control Password Actions Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Denied 1 Remote telephone has no Station Control Password Notify system administrator Permission Denied 3 Incorrect User ID entered Enter correct User ID Remote telephone has no Station Control Password Notify system administrator Permission Denied 4 Incorrect User ID ente
10. Press the Quit Stop key to exit an active menu or dialog Pressing the Quit Stop key does not affect the status of active calls The Shift Outbox key is a fixed key that is reserved for future feature development Press the Message Inbox key to access your voice mailbox Note This function is not available on all phones consult your administrator Press the Directory key to access directory services About the Nortel IP Phone 1120E Telephone display Your IP Phone 1120E has three display areas e The upper display area provides labels for the four user defined feature key labels e The middle display area contains single line information for items such as caller number caller name Call Timer feature prompt string user entered digits date and time information and telephone information e The lower display area provides labels for the four soft keys Figure 3 shows an idle LCD screen Figure 3 IP Phone 1120E LCD screen L Upper display area NORTEL User defined E feature key labels 47678 AutoDial 42888 2348 amp Middle display area Information line 10 30 4 30pm Trans Conf Forward More Lower display area Soft key labels Call features and Flexible Feature Codes Some features are not available on all telephones Call features and Flexible Feature Codes FFCs must be assigned to your telephone and supported by system software Contact your system administrato
11. The Local Tools menu 1 Preferences submenu offers the following choices e Changing 1 Display Settings on page 53 e Changing 2 Language on page 55 Changing 1 Display Settings The Display Settings menu provides access to two tools Contrast and Sleep Use the Contrast tool to alter the physical settings of the display Use the Sleep tool to control how long the display remains lit if the phone is inactive Note Contrast can also be adjusted in the Telephone Options menu Nortel recommends that you use the control in the Telephone Options menu whenever possible To configure the Contrast or Sleep tools press the Services key twice to open the Local tools menu press the 1 key on the dialpad to select 1 Preferences and press the 1 key on the dialpad to select 1 Display Settings Configuring Local Menu options To configure Contrast or Sleep tools Exit Press the Up Down arrow keys to scroll and highlight one of the following Contrast Sleep Note Sleep is displayed in the format xxx where xxx is a time in minutes or hours Press the Enter key Press the Up Down arrow keys to increase or decrease the selected value Note 1 Available values for Sleep are as follows 5m 5 minutes 15m 15 minutes 30m 30 minutes 1h 1 hour default 2h 2 hours Never screen does not go black Note 2 Extending the sleep time or never sleeping reduces the life span of
12. me ED 1 Press the Room Status key uae 2 Dial the DN for the room The DN is T displayed followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped RKE E 3 Press the Room Status key Changing the status of a room me E 1 Press the Room Status key Using Hospitality features mK ED Dial the DN for the room The DN displays followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped Dial the status code for the room A three digit code appears The first digit indicates the occupancy status the second is the previous cleaning status and the third is the new status Press the Room Status key Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1120E To find out what features and services are available contact your system administrator Depending o
13. or GaGa 2 i Choose one of the following Press the Make Set Busy key Lift the handset and enter the Make Set Busy Activate FFC Choose one of the following Press the Make Set Busy key a second time to deactivate the feature Lift the handset and enter the Make Set Busy Deactivate FFC Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone Using AutoDial Transfer on page 100 Using the Buzz feature on page 101 Using Call Page Connect to make an announcement on page 101 Using Centrex Exchange Line Switchhook Flash on page 102 Charging a call or charging a forced call on page 102 Using Enhanced Override on page 105 Using Forced Camp on on page 106 Overriding a busy signal on page 107 Using Privacy Release on page 108 Using Radio Page on page 109 Using Voice Call on page 111 Using AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or to a CO that offers Centrex or exchange line type features To use AutoDial Transfer when picking up an incoming trunk call CentrexsHF 1 Press the Centrex Switchhook Line Flash key and wait for an interrupted dial tone
14. the display screen Press the Exit soft key to exit to the main display Changes are saved automatically Configuring Local Menu options Changing 2 Language Use the Language menu item to configure local preferences Use the Language tool to select the language used on your phone Note This language setting controls the language used in the local menus on your phone only To select the language used by features on your phone press the Services key select Telephone Options and select Language To select the language used in the local menus press the Services key twice to open the Local tools menu press the 1 key on the dialpad to select 1 Preferences and press the 2 key on the dialpad to select 2 Language To select the language used in local menus m 1 Press the Up Down navigation keys to scroll and highlight the desired language 3 t 4 for example German Deutsche 2 Choose one of the following Select Cancel Press the Select soft key to save the or desired language and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Exit 3 Press the Exit soft key to exit to the main display Changes are saved automatically Configuring Local Menu options Using the 2 Local Diagnostics submenu Use the Local Tools menu 2 Local Diagnostics submenu to access the following e Using 1 IP Set amp DHCP Information on page 56 e Using 2
15. the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device e Privacy of communications may not be ensured when using this telephone Regulatory and safety information To prevent radio interference to the licensed service this device must be operated indoors only and should be kept away from windows to provide maximum shielding IOR TLS E RE AERIS VCCI ORCE ZIA ay er ms IOJ
16. Autobial 2 Press the AutoDial key to call the number desired Additional call features 3 Press the Goodbye key to end the call Goodbye Using the Buzz feature Use the Buzz feature to notify another person of a call a visitor ora request Two telephones that are linked together enable one person to signal the other The person signaled hears a buzz To buzz the telephone linked to your telephone Press the Buzz key The telephone Buzz X linked to your telephone buzzes as long as you press the key Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the telephones The telephones must reaccess the page trunk To connect to Call Page Cr a 1 Lift the handset H 2 Dial the Page Trunk Access Code to aaa complete the connection to the page a system 3 Make your announcement Additional call features 4 Press the Goodbye key Goodbye Using Centrex Exchange Line Switchhook Flash Use the Centrex Exchange Line Switchhook Flash feature during an established call to use a Centrex service such as Call Transfer or Three Way Calling To use Centrex Exchange Line Switchhook Flash CentrexSHF 1 While on a call press the Centrex Line Switchhook Flash key A special dial tone sounds a 2 Dial the codes for your custom Centrex aaa
17. CCKESL LES SRETORWE HOPAERGEASSRORACRZOCEMHVET A Warning Please be careful of the following while installing the equipment e Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany Regulatory and safety information Index A Adjusting the display screen con trast 36 Adjusting the volume 35 Area Code Setup 43 Attendant Recall 78 AutoDial 67 AutoDial Transfer 100 Automatic Wake Up 132 B Buzz feature 101 Cc Call Forward 87 Call Join 93 Call log options 51 Call Page 101 Call Page Connect 101 Call Park 79 Call party information 143 Call Timer 47 Call Waiting 85 Callers List 64 Callers List log 41 Calling 58 Calling Party Number 81 Camp on Forced 106 Centrex Exchang
18. Enter key Press the Up Down navigation keys to scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 Press the Enter key Use the dialpad to enter the number at the prompt Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep the existing configurations Configuring Telephone Options To edit area code display 1 Press the Up Down navigation keys to scroll and highlight Area Code Setup 2 Press the Enter key 3 Press the Up Down navigation keys to scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 4 Press the Enter key 5 Use the dialpad to edit the number aoa aoa 6 Choose one of the following Select Cancel Press the Select soft key to save the or _ configuration Press the Cancel soft key to keep existing configurations Choosing a ring type The Ring type option configures the telephone s ring tone To choose a ring type press the Services key select Telephone Options and select Ring type Configuring Telephone Options To choose a ring type toy 7 Play Select ii Cancel Press the Up Down navigation keys to scroll and highlight one of the ring types Press the Play soft key to sample the ring tone Choose one of the following Press the Select soft ke
19. Note You can talk privately to the person at the transfer number before you press the Transfer soft key Additional call features To charge a call to an account when you add someone to a conference call Cont 1 Press the Conference soft key The call is placed on hold 2 Choose one of the following Press the Charge soft key or Dial the Call Detail Recording FFC aaa 3 Dial the charge account number aaa 4 Dial the number of the person you want aaa to add to the conference Cont 5 Press the Conference soft key Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a call or a consultation call such as placing a call on hold and calling another party Additional call features To use Enhanced Override H You receive a busy signal after dialing a aaa telephone number aaa 1 Choose one of the following EnhQur Press the Override key or Enter the Override FFC to initiate a aaa Forced Camp on aaa aaa aaa If either person on the call disconnects at this time you receive an overflow fast busy or engaged signal 2 Choose one of the following Enhee Press the Override key again or Enter the Override FFC again aaa TE The other two people on the call receive aaa an override tone and a conference call is established between the three of you If anyone disconne
20. To make a Speed Call Cy a 1 Lift the handset SecCtl 2 Press the Speed Call Controller soft key Making a call 3 Dial the Speed Call code to nag automatically dial the number Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone To make a System Speed Call Cr a 1 Lift the handset 2 Choose one of the following Socller sScCtl Press the System Speed Call soft Press the System Speed Call Controller SScCtl key uae 3 Dial the Speed Call code to H automatically dial the number Using HotLine Use the HotLine feature to automatically dial a specific number To use HotLine HotLine Press the HotLine soft key to automatically dial the number Making a call Using intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member To make an intercom call C a 1 Lift the handset Introm 2 Press the Intercom key H 3 Dial the one or two digit code for the LE desired intercom group member To answer an intercom call while on a line other than your intercom group line 1 Choose one of the following keys Press the Hold key to put the current Hold call on hold or Press the Goodbye key to end the call Goodbye Intron 2 Press the Intercom key and begin to speak Answering a
21. a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself The maximum number of people the conference feature supports depends on the configuration of your telephone To set up a conference call Cont 1 While on a call press the Conference Lee soft key to place the party on hold You hear a dial tone Dial the number of the person you want aaa to add to the conference call You can _ talk privately to the person you are adding at this time Note If you press the Directory key you can also use the Corporate Directory Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call Cont 3 Press the Conference soft key a second time to conference all parties together If the person you attempt to add to the conference is unavailable 1 Press the Goodbye key Goodbye Talking with more than one person 2493 2 Press the line DN key beside the a flashing status icon to return to your original call Using Conferee Selectable Display Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call To view active conferees ConfDsr 1 While on a conference call press the Conferee Selectable Display key to turn on the LCD indicator Each key press changes the screen to show a
22. active call If the transferred call is not answered your telephone rings 1 Lift the handset to reconnect to the gt original caller 2 Choose one of the following Trans La Press the Transfer soft key and repeat the transfer or Ifthe transfer is picked up while you are on the line press the Goodbye Goodbye key to complete the transfer Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant To contact the attendant while on a call AttRel 1 Press the Attendant Recall key and stay on the line until the attendant answers liT 2 Press the Goodbye key The caller remains connected to the attendant Goodbye While on an active call Using Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line When configured network wide Call Park can be used across networks A System Park extension can be configured to automatically park most Calls To park a call on the System Park DN or your own DN During an active call press the Park soft key twice Park Park Note By default the call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system To park a call on a DN other than the System Park DN or your own DN 1 Press the Park soft key 2 Dial the DN where you want to park
23. call Answering a call Each incoming call causes the telephone to ring the LCD indicator beside the Line DN key to flash and the Message Indicator lamp to flash To answer a Call Choose one of the following four options Ea a Lift the handset T or e Press the Handsfree button located on the left side of the handset Handsfree or e Press the line DN key beside the LCD a3 a Laem indicator as it flashes or e Press the Headset key if a headset is connected to your telephone Headset While on an active call While on an active call This section describes the following features available during an active Call e Placing a call on hold on page 75 e Transferring a call on page 76 e Using Timed Reminder Recall on page 77 e Using Attendant Recall on page 78 e Using Call Park on page 79 e Recording a Calling Party Number on page 81 e Displaying incoming call information on page 81 e Tracing a malicious call on page 82 Placing a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line Retain the original call by putting it on hold and then answer the second call To place a call on hold Press the Hold key The LCD indicator flashes beside the line on hold Hold Note If Automatic Hold is enabled the active call is automatically put on hold when you answer the s
24. different active conferee Note This action has no effect on the display of other telephones involved in the conference 2 Press the Goodbye key If configured the Conference Count Display returns Goodbye an updated total count of conferees The LCD indicator turns off To disconnect a conferee ConfDsr 1 While on a conference call press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen Talking with more than one person 2 Press the line DN key on which the 2493 T conference call is established 3 Choose one of the following Goodbye Fora single conferee press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then press the Goodbye key Using Group Call Use the Group Call feature to automatically call members of a predefined group one at atime until all members answer To call group members C a 1 Lift the handset Talking with more than one person Grecl f 2 Press the Group Call key or enter the Group Call FFC The feature automatically calls all group members The icon flashes until all members answer The telephone numbers of the group members appear on the display as they answer When the last person answers the Group Call indi
25. key The change can take up to 1 minute to appear on the display The Services menu lists the following submenus The Telephone Options menu enables you or your system administrator to configure telephone preferences e Password Admin menu enables you or your system administrator to change the Station Control Password SCPW e The Virtual Office Login and Test Local Mode for Branch Office menus are listed when an IP Phone 1120E Class of Service is configured for Virtual Office and Branch Office For more information see page 119 Configuring Telephone Options Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on all IP Phone 1120E telephones Consult your system administrator Figure 8 Telephone Options menu Volume adjustment Diagnostics Contrast adjustment Call Log Options Language Ring type Date Time Call Timer Display diagnostics On hook default path Local Dialpad Tone Change Feature Key Label Set Info Name Display Format Using the Telephone Options menu Use the Telephone Options menu to access the following e Adjusting the volume on page 35 e Adjusting the display screen contrast on page 36 e Selecting a language on page 36 e Selecting date and time format on page 37 e Accessing display diagnostics on page 38 e Choosing local dialpad tone on page 38 e Viewing telephone information on page 39 e Diagnosti
26. key to dial the or resulting number Press the Cancel soft key to exit without dialing Note If there is no match to the search query start a new search or change the information in the initial search To scroll to a specific number mm 1 Press the Up Down navigation keys to scroll and highlight a name in the i Corporate Directory 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Making a call using the Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers To use the Personal Directory press the Directory key and select Personal Directory For information on how to configure and use the Personal Directory refer to Using the Personal Directory on page 112 Making a call To make a call using the Personal Directory 1 Press the Up Down navigation keys to scroll and highlight a name in the Personal Directory 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers After 100 callers have been stored each additional caller overwrites the oldest entry To us
27. the Resume Normal Mode command after testing the telephone automatically returns to Normal Mode in 10 minutes Le Services 1 Press the Services key 2 Press the Up Down navigation key to scroll and highlight Resume Normal Mode 3 Press the Enter key the telephone registers back to the main office Troubleshooting MG 1000B The MG 1000B can display error messages on screen Table 9 lists error messages and describes actions to correct the causes Table 9 Troubleshooting MG 1000B Part 1 of 2 Display Message Probable Cause Actions Local Mode Test Local Mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unableto Notify system find end point from administrator WAE Branch User ID Additional phone features Table 9 Troubleshooting MG 1000B Part 2 of 2 DIY EVAUEEEET Probable Cause Actions Local Mode Branch User ID not Notify system Invalid ID 2 found in any administrator equipped TN Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations The following features are discussed in this section e Configuring Automatic Wake Up on page 132 e Activating Message Registration on page 134 e Using Maid Identification on page 136 e Displaying Room Status on page 13
28. 7 Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a call to you at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call C a 1 Lift the handset AH 2 Dial the Automatic Wake Up Request aaa FFC aaa BER 3 Dial the Automatic Wake Up time in a aga 24 hour time format hhmm A tone sounds to confirm your entered time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 Using Hospitality features 4 Press the Goodbye key Goodbye To cancel an Automatic Wake Up call C a 1 Lift the handset 2 Dial the Automatic Wake Up Quit FFC aaa aaa 3 Press the Goodbye key Goodbye To verify the time for the Automatic Wake Up call C a 1 Lift the handset ane 2 Dial the Automatic Wake Up Verify aaa FFC aaa 3 Dial the Automatic Wake Up time in a ous 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 Using Hospitality features 4 Press the Goodbye key Goodbye Activating Message Registration Use the Message Registration feature to read ch
29. Call Log Option To log only unanswered calls mm 1 Press the Up Down navigation keys to scroll and highlight the Log Mode i i option prap 2 Press the Enter key m 3 Press the Up Down navigation keys to 4 gt ie and highlight Log unanswered 4 Choose one of the following Select Cancel Press the Select soft key to save the or a configuration Press the Cancel soft key to keep existing configurations Configuring Telephone Options Configuring New Call Indication You can configure your IP Phone 1120E to display a message to indicate that a new incoming call was received The default configuration is On To configure new call indication press the Services key select Telephone Options and select Call Log Option To configure New Call Indication Select Cancel m al Press the Up Down navigation keys to scroll and highlight the Log Mode option Press the Enter key Press the Up Down navigation keys to scroll and highlight New Call Indication Press the Enter key Press the Up Down navigation keys to scroll and highlight one of the following New call indication off New call indication on Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep existing configurations Configuring Telephone Options Configuring Preferred Name Match You can configure your IP Phone 1120E
30. HEIE KERE CHAT SI LR AMELTIETA IO BLAIR Va FERTEL CMA ANS L VBE AE ITL DV ET Het ASE IC FiEo TIE LW MWR LT FAV Table 11 lists EMC compliance for various jurisdictions Table 11 EMC compliance Jurisdiction Standard Description United FCC CFR 47 Class B Emissions FCC Rules for Radio States Part 15 Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia AS NZS 3548 Class B Emissions Information New CISPR 22 technology equipment Radio Zealand disturbance European EN 55022 Class B Emissions Information Community technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 Limitation of voltage fluctuations and 3 flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary control measures Regulatory and safety information DenAn regulatory notice for Japan A ss AR MERSICCMAIACEO WROCECCER lt ESL BRT BRAK ACTS IP 4GE ORM BT RAICAMEN CHET A MERLE me CRACKS Ai EO Be CRA CS SCARE PHIERR KKORACRSECEMHVET MMSN CHET HERO BRAK SHO ICIS ALE
31. NORTEL Nortel Communication Server 1000 IP Phone 1120E User Guide _ e ee booooiotoi ot ooooo00o0001111 1 00000 ooooomnnodooonh Qoo oo 010000000C OO0000000014 H111 0000101010100000 09 1010101 Revision history Revision history June 2006 Standard 2 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 software Added support for new security features January 2006 Standard 1 00 This document is issued to support Nortel Communication Server 1000 Release 4 5 software Revision history Contents About the Nortel IP Phone 1120E 020005 11 Basic features 0 0 020 ee 11 Telephone controls 00000 cece eee eee eee 13 Telephone display 2000 cee eee eee eae 19 Call features and Flexible Feature Codes 19 Security features 0 0000 eee eee 20 Using Encrypted Calling 0 e cee eae 20 Managing your Station Control Password SCPW 20 Entering and editing text 000 eee eee eee 23 Entering text using the dialpad 20000 23 Editing text using the soft keys 0 00 ee ee 24 Entering text using the USB keyboard 25 Connecting the components 22 000 e 00 26 Before you begin 0 0c ee eee 27 Connecting the components of the phone 27 Configuring Tel
32. Press the Cancel soft key to keep existing configurations Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys To rename feature key labels press the Services key select Telephone Options and select Change feature key labels Configuring Telephone Options Note If a feature key is configured as an auto dial key the label does not change if the auto dial key configuration changes To rename the labels f 3 Press the Enter key Home 4 Press the feature key that you are changing Note If you enter a prime DN key an error message appears aaa 5 Enter the new information for the feature oes key label To enter special characters press the Up navigation key For information about entering text refer to Entering text using the dialpad on page 23 6 Choose one of the following Select Cancel Press the Select soft key to save the or changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations To restore the default labels To restore default labels press the Services key select Telephone Options and select Change feature key labels f 2 7 Press the Enter key Configuring Telephone Options m 8 Use the Up Down navigation keys to 4 gt scroll and highlight one of the following gt a Restore all key labe
33. ange or reset meters that log your hotel telephone calls To read meters kK ED 1 Press the Message Registration key aaa 2 Dial the room Directory Number DN K 3 Press the Message Registration key To change a meter MEE 1 Press the Message Registration key aaa 2 Dial the Directory Number DN aaa 3 Dial the correct meter count Using Hospitality features mK E To reset a meter to zero mK ED Press the key Press the Message Registration key Press the Message Registration key Dial the room DN Press the key Press the Message Registration key Using Hospitality features Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the telephone in each room To enter cleaning status Press the Room Status key Dial the DN for the room Dial one of the following cleaning status codes 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped The interrupted dial tone sounds Press the key Dial the Maid ID If you dial the wrong Maid ID press the key and redial the ID Press the Room Status key Using Hospitality features Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module To read the status of a room
34. are using the headset or in Handsfree mode go to step 2 RraAan 2 Press the Ring Again soft key to automatically dial the number Making a call To deactivate Ring Again before notification RFrgAgn Choose one of the following Press the Ring Again soft key a second time Enter the Ring Again Deactivate FFC Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Cy a or 2493 PL 2495 pen Choose one of the following To redial using the handset Lift the handset Press the line DN key To redial without lifting the handset press the line DN key twice the last number dialed is automatically redialed Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code to store edit and automatically dial frequently called telephone numbers To store a Speed Call number SecCtl 1 Press the Speed Call Controller soft key The triangular icon flashes indicating programming mode w aaa 2 At the prompt H Enter a one two or three digit code 0 999 lf required dial the access code Enter the telephone number internal external or long distance number SpcCtl 3 Press the Speed Call Controller soft key again to save the code and number The flashing icon turns off
35. cator lights steadily When a person in your group is on a conference call or another group call they are not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold To answer a group call Cr a 1 Lift the handset Note the following about notification tones Ifyou are on a call and receive three 10 second tones this is the notification of a group call on your current extension Ifyou are on a call on another line when a group call is made you receive a long tone through the handset or speaker Ifyou are already on a conference call or another group call you do not receive notification of a group call Talking with more than one person To end a group call Goodbye Press the Goodbye key Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Working without interruption Working without interruption This section describes the Activating Make Set Busy feature which provides uninterrupted work time Activating Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate Make Set Busy MakeSetbsu or aaa o gt i To deactivate Make Set Busy MakeSetbss a
36. cs on page 40 e Configuring call log options on page 41 e Choosing a ring type on page 45 e Enabling or disabling Call Timer on page 46 e Enabling OnHook Default Path on page 47 Configuring Telephone Options e Changing feature key labels on page 47 e Configuring the name display format on page 49 When an option has a submenu an ellipses appears after the option To use the Telephone Options menu of rol k q Select Cancel m aa 1 Press the Services key Press the Up Down navigation keys to scroll and highlight Telephone Option Press the Enter key Use the Up Down navigation keys to scroll and highlight an option for example Language Press the Enter key The display provides information required to adjust your selection Choose one of the following Press the Select soft key to save changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Configuring Telephone Options Adjusting the volume To adjust the volume press the Services key select Telephone Options and select Volume adjustment To adjust the volume 1 Press the Up Down navigation keys to scroll and highlight one of the following Ringer Handset listen Handsfree listen Headset listen Buzzer 2 Press the Enter key 3 To increase or decrease the volume do Down U
37. cts the other two people remain connected 3 To terminate the call press the Goodbye key Goodbye Using Forced Camp on Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call Additional call features To use Forced Camp on You receive a busy signal after dialing a aaa see telephone number aaa aaa 1 Choose one of the following EnhOwr Press the Override key or Enter the Override FFC to initiate a aaa Forced Camp on Bag aaa aaa Note The person you called receives a tone and you receive a ring signal ora busy signal depending on the options chosen You are now camped on to the number you dialed 2 Return the handset to the cradle 3 When the person you called finishes the call your telephone automatically dials the number and both telephones ring Answering a call camped on to your extension fc 8 When your telephone rings lift the T handset Note You can program your telephone for either Camp on or Call Waiting but not both Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call Additional call features To override a busy signal Enhe or aaa EGG aaa aag Goodbye 1 You receive a busy signal after dialing a telephone number 2 Choose one of the following Press the Override key
38. e Line Switch hook Flash 102 Change feature key labels 47 Changing feature key labels 47 Charge a call or charge a forced call 102 Choosing ring type 47 Conferee Selectable Display and Disconnect 95 Conference call 94 Configure Callers List log 41 Configure Name Display format 45 Configure New Call indication 42 Configuring Area Code Setup 43 Configuring call log options 51 Configuring Name Display format 45 Connect the components 26 Connecting the components 26 Contrast adjustment 36 Copy Key 16 Corporate Directory 62 D Date time display 143 Date Time format 37 Directory applications 62 Directory key 19 Directory Number 143 disconnect a conferee 95 display areas 19 Display diagnostics 47 Display incoming calls 81 Display Settings 53 DN 143 E Electronic Lock 91 Enabling OnHook Default Path 47 Enabling disabling Call Timer 47 Enhanced Override 105 Entering and editing text 23 Editing text using the soft keys 24 Entering text using the USB keyboard 25 Expand to PC key 15 External server applications 139 F Feature display 144 Fixed key 144 Flexible Feature Code FFC 84 144 Flexible Feature Codes FFCs 140 G Goodbye key 16 144 Group Call 96 H Handsfree Speaker key 15 Handsfree dialing 60 Headset key 15 Hold key 15 Hospitality features 132 Hot Line 72 Indicator status 144 Information display 144 Information line 144 Intercom call 73 Internal Cal
39. e Options and select Set Info Configuring Telephone Options To view telephone information 1 Press the Up Down navigation keys to scroll through the list to view the telephone information Cancel 2 Press the Cancel soft key to return to the Telephone Options menu Diagnostics The Diagnostics option displays the following telephone specific information Diag Tools Ping do Route Traces EtherStats Speed Auto Neg CRC Errors Collision IP Stats Packet Info RUDP Stats Msg receive trans QOS Stats To view diagnostic information press the Services key select Telephone Options and select Diagnostics To view telephone information 1 Press the Up Down navigation keys to scroll through the list of diagnostic 3 z information bod Cancel 2 Press the Cancel soft key to return to the Telephone Options menu Configuring Telephone Options Configuring call log options Use the call log option to configure the following preferences e Configuring the Callers List log on page 41 e Configuring New Call Indication on page 42 e Configuring Preferred Name Match on page 43 e Configuring Area Code Setup on page 43 Configuring the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls The default configuration is Log all calls To log unanswered calls only press the Services key select Telephone Options and select
40. e the Callers List press the Directory key and select Callers List For information on how to configure and use the Callers List refer to Using the Callers List on page 115 To make a call using the Callers List 1 Press the Up Down navigation keys to brated scroll and highlight a name in the 3 er y Callers List 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the Da or resulting number Press the Cancel soft key to exit without dialing Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers To use the Redial List press the Directory and select Redial List For information on how to configure and use the Redial List refer to Using the Redial List on page 117 To make a call using Redial List 1 Press the Up Down navigation keys to scroll and highlight a name in the Redial List 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or a resulting number Press the Cancel soft key to exit without dialing Viewing the date and time of a call In both the Redial List and Caller List you can check the date and time of a call To view date and time of a call 1 Press the Up Down navigation keys to scroll and highlight a name in the Redial 4 LJ List or Caller List 2 Press the Right navigation key to 4 displa
41. ears before a soft key label the feature is active More Press the More key to access the next layer of soft keys self labeled About the Nortel IP Phone 1120E 2493 S Grrl amp Volume Volume Mute The keys on either side of the LCD display area are user defined feature keys with labels on the LCD These keys also function as line DN keys A steady LCD light beside a line DN key indicates that the line is active A flashing LCD light indicates the line is on hold or the feature is being programmed A steady LCD light beside a feature key indicates that the feature is active A flashing LCD light indicates that the feature is being programmed Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease volume Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones Note The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted About the Nortel IP Phone 1120E Ty 7 Handsfree Hold Les Expand Headset Press the Handsfree key to activate handsfree Note The Handsfree LED indicator located on the Handsf
42. econd call To retrieve a call on hold ema gt Press the line DN key beside the 2493 dh lacas flashing LCD indicator While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person To transfer a call to a third party Trans Press the Transfer soft key The other party is put on hold and a dial tone sounds The LCD indicator light flashes steadily Dial the DN to which you are transferring the call or use the Personal Directory Redial List or Callers List to select a number to dial When that number rings or a person answers press the Transfer soft key to connect the calling party To return to the original call if the transfer is incomplete 293 Lo If the person called is not available press the line DN key next to the LCD indicator to reconnect to the original call While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To use Timed Reminder Recall Trans 1 Press the Transfer soft key The call is put on hold H 2 Dial the number to which you are transferring the call 3 Choose one of the following to start the Trans recall timer ae Press the Transfer soft key or Replace the handset before the ws extension answers oc a Note If the transfer is complete the recall timer stops While on an
43. ephone Options 4 32 TMe OSC eeraa cay oe ed bends eeeas awe ee ads Ce 32 Using the Telephone Options menu 33 Adjusting the volume 000 000 eee eee eee 35 Adjusting the display screen contrast 36 Selecting a language 0c eee eee 36 Selecting date and time format 37 Accessing display diagnostics 38 Choosing local dialpad tone 38 Viewing telephone information 00 39 DIAQNOSICS ss ee ea ee dae eee eo See Pe eae 40 Configuring call log options 41 Choosing a ring type 0 0 eee eee 45 Enabling or disabling Call Timer 46 Enabling OnHook Default Path 47 Changing feature key labels 000 47 Configuring the name display format 49 Configuring Local Menu options 0000s 51 Using the 1 Preferences submenu 53 Changing 1 Display Settings 53 Changing 2 Language 0c eee eee ee 55 Using the 2 Local Diagnostics submenu 56 Using 1 IP Set amp DHCP Information 56 Using 2 Network Diagnostic Tools 56 Using 3 Ethernet Statistics 56 Using 4 IP Network Statistics 56 Using 5 USB Devices 0 00 eee eee 57 Usin
44. er and name if available during an active call without interfering with the call in progress To view the information on an incoming call while on a call in progress Disrlay 1 Press the Display key While on an active call 293 R D Press the flashing line DN key The call waiting information displays Note When used with other feature keys the Display key displays information associated with those feature keys Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system Note This is not a default feature Contact your system administrator to configure this feature on your telephone To use Call Trace while on a call CallTrace pn Press the Call Trace key To use Call Trace without a Call Trace key Trans Cont Choose one of the following Press the Transfer soft key Press the Conference soft key Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect Incoming calls Incoming calls You can use the following features when you have an incoming call e Using Automatic Answerback on page 83 e Using Call Pickup on page 83 e Using Call Waiting on page 85 Using Automatic Answerback When the Automatic Answerback feature is active your telephone automatically answers in Handsfree mode after one ring however calls are not forwarded to the voice message service To activate Aut
45. ess e headset jack with an On Off key e USB port to support a keyboard or mouse Note Powered downstream 1 1 compliant USB hubs are supported including USB 2 0 hubs if they offer USB 1 1 backwards compliancy e automatic network configuration e graphical XAS e hearing aid compatibility Figure 2 on page 13 shows the IP Phone 1120E About the Nortel IP Phone 1120E Figure 2 IP Phone 1120E User defined feature keys Visual Alerter Message Waiting indicator Feature Status Lamp Handset High resolution graphical display screen AutoDial 08 29 8 00am Trans Conf Forward More Soft keys Navigation keys Message Inbox key Shift Outbox key Directory key Enter key Goodbye key Expand to PC key Speaker Copy key Services key Quit Stop key Volume control Headset key Hold key Mute key Handsfree ke Dialpad Note If supported by your server the Feature Status Lamp provides a user defined alert Contact your system administrator to find out if this feature is available for you Telephone controls Note In some geographic regions the IP Phone 1120E is offered with key caps that have English text labels Text in parentheses indicates labels appearing on the key caps for example Services Fid Soft keys are located below the display area The LCD label above each key changes based on the active feature p gt Fud When a triangle app
46. essage Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system Switchhook A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call Terms you should know User interface Screen displays that interact with the end user as a result of an action or event Visual Alerter Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on Terms you should know Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on
47. feature aaa 3 Press the Goodbye key to end the call Goodbye Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a telephone restricted to local calls Additional call features To charge a local or long distance call to an account before you dial C a 1 Lift the handset Charge 2 Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC aaa 3 Dial the charge account number aaa 4 When the dial tone sounds dial the aaa number To charge a call in progress 1 Choose one of the following Trans Conf Press the Transfer soft key Press the Conference soft key 2 Choose one of the following Cont Press the Charge soft key or Dial the Call Detail Recording FFC aaa 3 Dial the charge account number Additional call features 2493 4 oe line DN key to return to the To charge a call to an account when you transfer a call Trans 1 Press the Transfer soft key The call is on hold T 2 Choose one of the following rans Press the Charge soft key or Dial the Call Detail Recording FFC aaa 3 Dial the charge account number aaa 4 After the dial tone dial the number to aaa which you are transferring the call Trans 5 Press the Transfer soft key when you hear the telephone ring
48. g the 3 Network Configuration menu 57 Using the 4 Lock Menu 00 00 c eee ee 57 Making a Call 62 055 ccce set ee cette eee need eee sane 58 Using Off hook dialing 0 eee eee 58 Using On hook dialing 000 e ee eee 59 Using handsfree dialing 0 c eee eee 60 Using the Directory applications 62 Making a call using Corporate Directory 62 Making a call using the Personal Directory 63 Making a call using the Callers List 64 Making a call using the Redial List 65 Viewing the date and time of a call 65 Using Predial cnc c2ntadcea ded db erii wide ee eks 66 Using AutoDial lt rasere 0 0 0 0 ee 67 Using Ring Again 0 cece 69 Using Last Number Redial 0 00000 e eee 70 Using Speed Call 0 2 ee 71 Using System Speed Call 0 2 0 0 00 eee ee 72 Using Hotline 2 yo oes eee cee eee dae E aR 72 Using intercom calling 0 cee ee 73 Answering a call 0 000 cece eee eee 74 While on an active call 0 0 00 eee eee 75 Placing a call on hold 0 0 e eee ee 75 Transferring a call 0 0 0 00 eee 76 Using Timed Reminder Recall 00000 00 eee 77 Using Attendant Recall 0 0 0 c eee 78 Using Call Parkins 228i acced aes At be dene ct et a a a ed as 79 Recording a Calling Party Number
49. ging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Terms you should know Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Soft keys A set of keys programmed by your system administrator These four keys located directly below the display area have four programmable layers These keys are also used to configure parameters in the Telephone Options menu Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include M
50. he USB port in the back of the phone To check USB device information press the Services key twice to open the Local tools menu press the 2 key on the dialpad to select 2 Local Diagnostics and press the 5 key on the dialpad to select 5 USB Devices To check USB device information The screen displays information about connected devices Return 1 Press the Return soft key to return to the main display Using the 3 Network Configuration menu The Network Configuration tool displays information that was configured when the telephone was installed This tool is for administrator use only Using the 4 Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes This tool is for administrator use only Making a call Making a call This section describes features associated with making a call You can make a call from your IP Phone 1120E using any of the following methods Using Off hook dialing on page 58 Using On hook dialing on page 59 Using handsfree dialing on page 60 Using the Directory applications on page 62 Using Predial on page 66 Using AutoDial on page 67 Using Ring Again on page 69 Using Last Number Redial on page 70 Using Speed Call on page 71 Using System Speed Call on page 72 Using HotLine on page 72 Using intercom calling on page 73 Usi
51. hone controls 13 Telephone information 51 Telephone Options 33 Test Local Mode 129 The Telephone Option menu 33 Timed Reminder Recall 77 Transfer a call 76 U USB keyboard function keys 25 User Interface 147 V Viewing telephone information 51 Virtual Office 119 Virtual Office login 120 Virtual Office logout 125 Virtual Office on your Remote tele phone 121 Voice Call 111 Volume adjustment 35 Volume control 14 Volume control bar 14 Nortel Communication Server 1000 IP Phone 1120E User Guide Copyright 2006 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number NN 10300 061 Document Release Standard 2 00 Date June 2006 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N RT E L www nortel com
52. hone rings once and the caller s voice transmits through your speaker Lift the handset Additional phone features Additional phone features The following features are described in this section e Using the Personal Directory on page 112 e Using the Callers List on page 115 e Using the Redial List on page 117 e Using Virtual Office on page 119 e Using Media Gateway 1000B on page 128 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain e last name up to 24 characters e first name up to 24 characters e telephone numbers up to 31 characters To use the Personal Directory press the Directory key and select Personal Directory Note If password control has been enabled enter your SCPW at the prompt To add an entry Add 1 Press the Add soft key a Note If the message Directory is full appears delete one or more entries to add a new entry Additional phone features aes 2 Use the dialpad to enter the name wag aaa Hext 3 Press the Next soft key HHH 4 Use the dialpad to enter the telephone CEE number aaa 5 Choose one of the following Dane Cancel Press the Done soft key to save the D o rrr aa Press the Cancel soft key to discard the new entry and return to the Add screen To edit an entry 1 Press the Up Down navigation keys to scro
53. iously dialed calls The Redial List contains e the last and first name of the dialed party if available e the DN of the dialed party e the time and date of the last dialed occurrence Entries in the Redial List are sorted by the time the call arrived Note Calling Party Name Display CPND is affected depending on the Preferred Name Match option If Preferred Name Match is on the CPND appears according to your configurations If the Preferred Name Match option is off the CPND appears according to the system configurations To access Redial List press the Directory key and select Redial List Note lf password control is enabled enter your SCPW at the prompt To dial an entry 1 Press the Up Down navigation keys to scroll and highlight the desired entry Additional phone features Dial 2 Press the Dial soft key To delete an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry vw Delete 2 Press the Delete soft key 3 Choose one of the following soft keys Yes to delete the entry Wes Ho oma a Noto return to the previous screen To delete the entire Redial List Delete 1 Press the Delete soft key 2 Choose one of the following soft keys Yes to delete the entire Callers List Yes Ho No to return to the previous screen Additional phone features Using Virtual Office The Virtual Office feature provides a service y
54. l or Local Mode Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office At any time during Normal Mode you can check Local Mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode see Using Resume Normal Mode on page 129 or by waiting for 10 minutes Additional phone features Local Mode If the WAN connection fails the IP Phone loses communication with the Main Office Telephone Preference Service TPS It then registers with the MG 1000B and receives telephone services from the MG 1000B Features such as Personal Directory Redial List and Callers List are not available when operating in Local Mode When in Local Mode the telephone displays the message LOCAL MODE Using Test Local Mode Use Test Local Mode to check Local Mode functionality make and receive telephone calls Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller clin 1 Press the Services key Services 2 Press the Up Down navigation keys to scroll and highlight Test Local Mode f 3 Press the Enter key the telephone resets and registers back to the Main Office Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Additional phone features Note If you do not use
55. l Forward 88 Interrupted dial tone 145 L Language display 36 Last Number Redial 70 Line DN key 14 Local Area Network LAN 11 Local Diagnostics 56 Local DialPad Tone 47 Local mode 129 M Maid Identification 136 Make Set Busy 99 Malicious Call Trace 82 Media Gateway 1000B 128 Meet me page 109 Message Inbox key 19 Message key 145 Message Registration 134 Message waiting indicator 16 147 More key 13 Mute key 14 N Navigation keys 15 145 New Call indication 42 Normal mode 128 O Off hook 145 Off hook dialing 58 Onhook Default Path 47 On hook dialing 59 Override a busy signal 107 P Paging tone 145 Personal Directory 63 Place a call on hold 75 Predial feature 66 Preferred Name Match 43 Privacy Release 108 R Radio Page 109 Record a Calling Party Number 81 Redial List 65 Regulatory and safety information 149 Remote Call Forward 89 Resume Normal Mode 129 Ring Again 69 Ring type 47 Ringback ring tone 145 Room Status 137 S Secure your telephone 91 Security features 20 Selecting a language 36 Selecting date time format 37 Services key 17 145 Shared Directory Numbers 145 Soft keys 13 Soft keys self labeled 146 Special dial tone 146 Special Prefix code SPRE 146 Speed Call 71 Station Control Password SCPW 20 146 change your password 20 turn Password Protection on or off 22 Status Messages 146 Switchhook 146 System or Switch 146 System Speed Call 72 T Telep
56. ll and highlight the desired entry Edit 2 Press the Edit soft key and perform your edits Additional phone features Done Cancel Le asa To delete an entry Delete amal Confirm Cancel n La nal To search for an entry Choose one of the following Press the Done soft key to save the changes Press the Cancel soft key to return to the Personal Directory without saving your changes Press the Up Down navigation keys to scroll and highlight the entry Press the Delete soft key Choose one of the following Press the Confirm soft key to delete the entry Press the Cancel soft key to return to the Personal Directory without deleting the entry Press the Up Down navigation keys to scroll and highlight the desired entry Additional phone features 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Using the Callers List The Callers List feature logs all incoming calls The Callers List can store up to 100 entries When the list is full the system overwrites the oldest entry Use the Callers List feature to review missed calls and to dial calls The Callers List contains e the caller s last and first name if available e the DN of the caller e the time and date of the call the number of times the caller called Entrie
57. lls Press the Forward soft key While away from your desk To deactivate Call Forward Fud Choose one of the following e Press the Forward soft key or e Lift the handset and enter the Call sza Forward All Calls Deactivate FFC T To reinstate Call Forward to the same number Press the Forward soft key twice Fug Fud m i Using internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To forward internal calls IntForward 1 Choose one of the following or Press the Internal Call Forward aaa key Ca d aan Lift the handset and enter the aaa Internal Call Forward Activate FFC aes 2 Dial the DN to which you are forwarding aaa your internal calls While away from your desk IntForward 3 Press the Internal Call Forward key To deactivate Internal Call Forward Choose one of the following IntForward db Press the Internal Call Forward r key Lift the handset and enter the oe a aaa Internal Call Forward Deactivate a FFC To reinstate Call Forward to the same number IntForward ae the Internal Call Forward key wice IntForward Using Remote Call Forward Use the Remote Call Forward feature from any telephone other than your own to forward calls to an
58. ls Press the Yes soft key to change all feature keys to default values Restore one key label Press the Select soft key Press the feature soft key Press the Yes soft key to change the selected feature key label to the default value Note When labels are changed to default values you cannot undo the change The labels must be reentered Configuring the name display format You can configure your IP Phone 1120E to display the name of the incoming calling party in the following formats first name last name last name first name To configure name display format press the Services key select Telephone Options and select Name Display Format To configure name display format 1 Press the Up Down navigation keys to scroll and highlight Name display format Configuring Telephone Options Te Select Cancel m La Lal 2 Press the Enter key 3 Press the Up Down navigation keys to scroll and highlight one of the following first name last name last name first name 4 Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep existing configurations Configuring Local Menu options Configuring Local Menu options Note 1 Many of the options discussed in this section are for administrator use only Do not make any changes unless instructed by an administrator Note 2 Your system administrator can e
59. n the wall so that the rivets fit into the slots on the stand indicated in Figure 6 on page 30 Method B Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click Put the phone in the wall mount position optional If you wall mounted your phone put it in the wall mount position by holding the Tilt Lever and pressing the phone towards the base until the phone is parallel with the base Release the Tilt Lever and continue to push the phone towards the base until you hear an audible click Ensure the phone is securely locked in position Configuring Telephone Options Configuring Telephone Options Time offset When your Nortel IP Phone 1120E is located in a different time zone from your system the display shows the system time not the local time The Time Offset feature allows you to adjust the time that appears on the display Before you adjust the time calculate the time difference in hours between the server time and local time To change the time that appears on your telephone display to local time e Press the Feature soft key e Use the telephone dialpad to enter 510 e Press the CHANGE soft key e Press on the telephone dialpad to switch between adding or subtracting time e Use the telephone dialpad G to enter the number of hours between local time and system time Note Press to enter half hour increments e Press the OK soft
60. n what is available on your system your phone can provide information for example local news and weather stock market information or traffic reports For more information about the External Server Applications consult the Nortel IP Phone External Server Applications User Guide Flexible Feature Codes FFC Flexible Feature Codes FFC Use Table 10 to keep track of the FFCs assigned by your system administrator Table 10 Flexible Feature Codes Part 1 of 2 FFC Feature Automatic Wake Up Activate Feature Make Set Busy Activate Automatic Wake Up Deactivate Make Set Busy Deactivate Automatic Wake Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Activate Pickup Ringing Number Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate Flexible Feature Codes FFC Table 10 Flexible Feature Codes Part 2 of 2 FFC Feature RingAgain Deactivate FFC Feature Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On
61. nd so that it exits behind the handset on the right side in the Handset cord exit in the stand base marked with the symbol as shown in Figure 5 Install the headset optional If you are installing a headset plug the connector into the RJ 9 headset jack marked with the symbol 3 on the back of the phone and thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel marked with the symbol 1 Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of your phone using the RJ 45 connector marked with the symbol 2 and thread the network cable through the channel marked with the symbol r Install the Ethernet cable connecting the PC to the phone optional If you are connecting your PC Ethernet through the phone connect one end of the PC Ethernet cable to your phone using the RJ 45 connector marked with the symbol amp and thread it through the channel marked with the symbol amp Connect the other end to the LAN connector on the back of your PC Install additional cables If applicable plug in optional USB devices Connect the Ethernet cable to the LAN Ethernet connection If you are using an AC power adapter plug the adapter into an AC outlet Connecting the components Figure 6 Cable routing tracks and mounting holes Method B spr AETATIS Method A 1 fy
62. ng Off hook dialing Ce a 1 Lift the handset aaa 2 Dial the number Making a call s 3 To terminate the call choose one of the 6 following br Replace the handset into the cradle Press the Goodbye key Goodbye Using On hook dialing 1 Leave the handset in the cradle 2438 _ 2 Press the line DN key ass 3 When the dial tone sounds dial the aaa number aaa Cr a 4 When the called party answers lift the handset as 5 To terminate the call choose one of the oc 2 following or Replace the handset into the cradle Press the Goodbye key Goodbye Making a call Using handsfree dialing Use handsfree dialing to use a built in microphone and speaker or a headset instead of the handset While on an active call you can switch between Handset and Handsfree mode To use handsfree dialing 1 Press the Handsfree key Handsfree 2 Ifa headset is connected press the Headset key Headset m T 3 Dial the number aaa aag To discontinue a handsfree call Press the Goodbye key Goodbye To mute a handsfree call 1 Press the Mute key The LED indicator Mute flashes Making a call Bis 2 Press the Mute key again to return toa Mute two way handsfree conversation To switch from handsfree to handset fg 8 Lift the handset Ean To switch from handset to handsfree kadaa 1 Press the Handsfree key Handsfree e
63. ng Virtual Office on your Remote telephone Because the display characteristics including size vary from one IP Phone model to the next your Office IP Phone 1120E display is different on each Remote phone Figure 9 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1120E Office phone All the features appear as they do on your Office IP Phone 1120E Additional phone features Figure 9 Logged in to an IP Phone 1120E NORTEL 42888 User 45645 Trans Conf Forward More eee Figure 10 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1120E Office phone Fewer display lines are available on the IP Phone 1120E so the display provides less information Additional phone features Figure 10 Logged in to an IP Phone 1120E using an IP Phone 1140E NORTEL 09 16 2 32pm Nortel User 49521 Trans Conf Forward More Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1120E Office phone In this case the information display is arranged in a different fashion but all the information is visible at one time Figure 11 Logged in to an IP Phone 1120E using an IP Softphone 2050 Additional phone features Using Virtual Office on your Office telephone Figure 12 shows the IP Phone 1120E display when the phone is logged out due to remote access Figure 12 Office phone displays the message Logged Out NORTEL Logged Out
64. o submit your changes Table 2 describes the soft key editing functions on your IP Phone 1120E Table 2 Editing soft key description Part 1 of 2 Key Description Cancel Action is cancelled Choose Select a non alphanumeric symbol available only after the Symbol soft key is selected Clear Clear the input field Entering and editing text Table 2 Editing soft key description Part 2 of 2 Key Description Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Meaning depends on application Entering text using the USB keyboard You can use the USB keyboard when connected to enter text in the tools and graphical applications For number entry in telephone applications for example when dialing you can use the keyboard to enter digits 0 9 as well as and Other characters are ignored When on a call you can use the function keys f1 f2 f3 f4 f5 f6 f7 and f8 to control the telephone Table 3 shows the function keys and their associated action during telephone calls Table 3 USB keyboard function keys during telephone calls Function key Action f1 Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up 6 Volume down f7 Copy f8 Quit Connecting the components Connecting the componen
65. odel Possible to log in to the 1120E IP Phone 2007 Yes Note 1 When logged into an IIP Phone 1120E or an IP Softphone 2050 using Virtual Office feature keys 4 and 5 and the Shift key are not available to the IP Phone 1120E Note 2 A Virtual Office login to an IP Phone 1120E from an IP Phone 2001 IP Audio Conference Phone 2033 or IP Softphone 2050 is blocked in certain situations Consult your system administrator Logging in to Virtual Office To activate Virtual Office on your Office telephone from your Remote telephone cP 1 Press the Services key Services 2 Press the Up Down navigation keys to 4 scroll and highlight Virtual Office Login 7 3 Press the Enter key aus 4 At the prompt enter your user ID aaa aaa 5 Press the Enter key Additional phone features 4 6 At the prompt enter the home Station nag Control Password SCPW Note 1 f the user ID is not found locally the message Locating Remote Server is displayed Note 2 After three failed login attempts wait 1 hour before attempting to log in again or contact your system administrator to reset your password For more information see Security features on page 20 Note 3 Your Virtual Office session expires after a fixed period of time determined by your system administrator A successful login transfers all the features time date and tones to your Remote telephone from your Office telephone Usi
66. omatic Answerback AutoAns Press the Automatic Answerback key To deactivate Automatic Answerback AutoAins dh Press the Automatic Answerback key again Using Call Pickup Use the Call Pickup feature to pick up calls from any telephone in your pickup group or another pickup group To answer a call in your own call pickup group Cr a 1 Lift the handset Incoming calls Pickur pn 2 Choose one of the following Press the Pickup key Enter the Pickup Ringing Number FFC To answer an incoming call in another call pickup group Ca d GrePke mmn 1 Lift the handset 2 Press the Group Pickup key or enter the Pickup Group FFC 3 Dial the pickup group number of the ringing telephone To answer a call at a specific extension in any pickup group Cz 2 Pickur pn 1 Lift the handset 2 Choose one of the following Press the Pickup key Enter the Pickup Directory Number FFC Incoming calls 3 Dial the DN of the telephone that is nag ringing and that is not in your call pickup group If the pickup DN or group number is invalid an overflow burst tone sounds and the screen displays Goodbye and try again press the Goodbye key Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone It also puts the current call on hold while you answer the new call To answer an incoming call while on another call la 1 When
67. op key Close the menu The key functions in dialog boxes are described in Table 5 Table 5 Navigation key functions in dialog boxes Key Function Down arrow keys Scroll the window down Up arrow keys Scroll the window up Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Toggle Edit mode on or off Toggle the check box status When you are working in Edit mode the first field of the item is highlighted and a blinking cursor is to the right of the current edit position The navigation key functions in Edit mode are described in Table 6 Table 6 Navigation key functions in Edit mode Part 1 of 2 Key Function Down arrow keys Open the combo box list Move the highlight down the list Up arrow keys Move the highlight up the list Right arrow key Select the current combo box list item Move the cursor to the right Left arrow key Delete a character in edit field Configuring Local Menu options Table 6 Navigation key functions in Edit mode Part 2 of 2 Key Function Enter key Select highlighted item in combo box Exit edit mode Enter characters Insert characters or digits at the current cursor or digits on the position dialpad Note If you are using a USB mouse you can right click on the Telephony screen to open the Local Tools menu and click on an item to select it Using the 1 Preferences submenu
68. or numeric directory entries or dialing eminesonly Graphical applications USB keyboard Local Tools menu USB keyboard Dialpad for numeric entries Entering text using the dialpad You can use the dialpad to enter text when you use features such as Personal Directory Redial List and Callers List For example if you want to use the letter A press the number 2 key once If you want the letter C press the number 2 key three times Entering and editing text Note No letters are associated with the number 1 or the 0 keys Editing text using the soft keys You can use soft keys to edit text when you use features such as Personal Directory Redial List and Callers List To edit an entry in your Personal Directory press the Directory key and select the desired entry from your Personal Directory To edit text with the soft keys 1 Press the Edit soft key 2 Press the Left Right navigation keys to move through the text 3 Select the appropriate editing soft key for the operation you want to perform 4 Ifthe character you want is not visible press the More soft key to access the next layer of soft keys 5 To add non alphanumeric symbols press the Symbol soft key and perform the following a Press the Up navigation key to access the symbols b Press the Left Right navigation keys to move to a specific symbol c Press the Choose soft key to select a symbol 6 Press the Next soft key t
69. ou can use while you are away from your desk to transfer calls and all your office telephone features to a remote telephone Virtual Office makes this possible by allowing you to use another IP Phone the Remote phone to log in to your own home or office IP Phone the Office phone After you log in you can access the DNs autodial numbers key layout feature keys and voicemail features that are configured on your own home or office IP Phone To use Virtual Office you need your DN and preconfigured Station Control Password SCPW You must activate Virtual Office on your Office phone before you can connect to it from a Remote phone See Logging in to Virtual Office on page 120 Note Consult your system administrator to verify if the Virtual Office feature is available for your use You can use an IP Phone as a Remote phone to connect to your IP Phone 1120E even if it is a different IP Phone model Table 7 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1120E Table 7 Virtual Office connection availability IP Phone model Possible to log in to the 1120E IP Phone 1120E Yes IP Phone 1140E Yes IP Phone 2001 Yes with restrictions IP Audio Conference Yes with restrictions Phone 2033 IP Phone 2002 Yes IP Phone 2004 Yes IP SoftPhone 2050 Yes with restrictions Additional phone features Table 7 Virtual Office connection availability IP Phone m
70. phone s display screen and indicator lights To access display diagnostics press the Services key select Telephone Options and To select Display diagnostics Cancel 2 select Display diagnostics Press the Up Down navigation keys to scroll through the list to view display capabilities Press the Cancel soft key to return to the Telephone Options menu Choosing local dialpad tone The Local DialPad Tone option produces Dual Tone Multi Frequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a local dialpad tone press the Services key select Telephone Options and select Local DialPad Tone Configuring Telephone Options To choose a local dialpad tone 1 Press the Up Down navigation keys to highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn ona separate DTMF tone for each key 2 Choose one of the following Select Cancel Press the Select soft key to save the or tone selection and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Viewing telephone information The Set Info option displays the following telephone specific information e General Information e Set IP Information e Ethernet Information e Server Information To view telephone information press the Services key select Telephon
71. press the Services key select Telephone Options and select Language Configuring Telephone Options Note This language setting controls the language used by features on your phone only To set the language used elsewhere on your phone press Services twice select Preferences and select Language To select a language 1 Press the Up Down navigation keys to scroll and highlight the desired language 3 z y for example German Deutsche 2 Choose one of the following Select Cancel Press the Select soft key to save the or language and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Selecting date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select the date and time format press the Services key select Telephone Options and select Date Time To select a date and time format mm 1 Press the Up Down navigation keys to scroll and highlight the desired format 3 t 4 Sample formats appear on the upper right side of the display area 7 Configuring Telephone Options Select Cancel m al Choose one of the following Press the Select soft key to save the format and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Accessing display diagnostics The Display diagnostics option tests the tele
72. r 2 Replace the handset c a To use a headset 1 Connect the headset to the headset jack or the handset jack 2 Press the Headset key Headset To switch from handsfree to headset 1 Press the Headset key Headset Making a call Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1120E e Making a call using Corporate Directory on page 62 e Making a call using the Personal Directory on page 63 e Making a call using the Callers List on page 64 e Making a call using the Redial List on page 65 Making a call using Corporate Directory Note This feature is not available on all phones Contact your system administrator to find out if this feature is available for your use The Corporate Directory feature provides an alphabetical list of entries using last names You can search by name view additional information on each entry and dial Corporate Directory numbers To use the Corporate Directory press the Directory key and select Corporate Directory To search for a specific number T 1 When prompted use the dialpad to enter aaa the desired name in the aan last name first name format Search 2 Press the Search soft key to find the desired name Note A successful search displays the first match on the screen Making a call 3 Choose one of the following Dial Cancel Press the Dial soft
73. r one of the following A a Press the Down and Up soft keys or Press the Up Down navigation keys 4 2 4 Choose one of the following Select Cancel Press the Select soft key to save the or volume level and return to the a Telephone Options menu Press the Cancel soft key to keep existing configurations Configuring Telephone Options Adjusting the display screen contrast To adjust the LCD display screen contrast press the Services key select Telephone Options and select Contrast adjustment Note 1 If you have an EM 1100 Expansion Module for the IP Phone attached to your telephone adjusting the telephone s LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module Note 2 You can also adjust the contrast using the Local Tools menu Nortel recommends that you use the control in the Telephone Options menu To adjust the display screen contrast Lower Higher 1 To increase or decrease the display or contrast level choose one of the Pr ag rrr Ribas or Press the Lower and Higher soft qe keys 4 d Press the Up Down navigation keys 7 2 Choose one of the following Select Cancel Press the Select soft key to save the or contrast level and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Selecting a language The display is available in multiple languages To choose a language
74. r to configure these features and codes on your telephone About the Nortel IP Phone 1120E Security features The following security features are available on your IP Phone 1120E e Using Encrypted Calling e Managing your Station Control Password SCPW Using Encrypted Calling Your IP Phone 1120E supports secure communication using SRTP Pre Shared Key PSK encryption If the feature is enabled a security icon ii is displayed on the screen when your call is secured using SRTP PSK Contact your system administrator to find out if this feature is available for your use Managing your Station Control Password SCPW Your Station Control Password SCPW enables the following security features e Electronic Lock to prevent others from making calls from your telephone e password protected telephone features for example Personal Directory Redial List and Callers List Your system administrator defines your initial SCPW Contact your system administrator for detailed information To change your password SCPW ow 1 Press the Services key Services 2 Press the Up Down navigation keys to scroll and highlight Password Admin About the Nortel IP Phone 1120E 3 Press the Enter key HHH 4 Use the dialpad to enter your password TER at the prompt 5 Press the Up Down navigation keys to scroll and highlight New Password 6 Press the Enter key 7 Use the dialpad to enter the new password
75. red Enter correct User ID Attempt to log in toa remote IP Phone 2004 or IP Softphone 2050 from an IP Phone 1120E some restrictions apply Go to an IP Phone 2004 or IP Softphone 2050 and try again or consult your local system administrator Permission Denied 5 Incorrect User ID entered Enter correct User ID Remote telephone does not have VOUA Class of Service Notify system administrator Additional phone features Table 8 Troubleshooting Virtual Office Part 3 of 3 Displayed Message Probable Cause Actions Permission Denied Incorrect User ID Enter correct User ID 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Server Unreachable Network problem Notify system 1 administrator if the problem persists Server Unreachable Network problem Notify system 2 administrator if the problem persists Using Media Gateway 1000B The Media Gateway 1000B MG 1000B provides a means of extending CS 1000 Release 4 5 features to one or more remotely located branch offices using the Branch Office feature A branch office is a remote location in the network where IP Phones PSTN access and TDM telephones are located Contact your system administrator to see if these functions are available for your use The Media Gateway 1000B MG 1000B telephone can operate in Norma
76. ree key lights to indicate when handsfree is active Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen The outer part of this key cluster rocks for up down left and right movements Press the Enter key at the center of the Navigation key cluster to confirm menu selections In many cases you can use the Enter key instead of the Select soft key Press the Hold key to put an active call on hold Tap the flashing line DN soft key to return to the caller on hold Use the Expand to PC key to access external server applications Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator located on the Handsfree key lights to indicate that the headset is in use About the Nortel IP Phone 1120E Use the Goodbye key to terminate an active call Goodbye When a message is waiting the red Visual Alerter Message Waiting indicator flashes Also when the ringer sounds this indicator flashes 5 When your IP Phone 1120E firmware is f norte being updated the blue Feature Status Lamp flashes NORTEL Note To find out if additional features are supported contact your administrator Vs Press the Copy Key to copy entries to your Personal Directory from other lists such as Copy the Caller List Redial List and Corporate Directory About the Nor
77. ronic Lock Activate FFC aaa 3 Dial your Station Control Password While away from your desk Goodbye or To unlock your telephone Goodbye or Choose one of the following Ifyou are dialing locally press the Goodbye key Ifyou are dialing the FFC remotely dial your DN Lift the handset Dial the Electronic Lock Deactivate FFC Dial your Station Control Password Choose one of the following lf you are dialing locally press the Goodbye key Ifyou are dialing the FFC remotely dial your DN Talking with more than one person e e Talking with more than one person Use the following features to enable conversations between more than two people e Using the Call Join feature on page 93 Setting up a conference call on page 94 e Using Conferee Selectable Display on page 95 e Using Group Call on page 96 Using the Call Join feature Use the Call Join feature to connect a call to a current active call This connection creates a conference between the two callers and yourself To connect a call on hold on a different line to your current call Cont 1 Press the Conference soft key m 2 Press the line key that has the number of 2493 a the caller you want to connect to your current call Cont 3 Press the Conference soft key to join the person on hold to your conversation Talking with more than one person Setting up
78. s in the Callers List are sorted by the time the call arrived Note Calling Party Name Display CPND is affected depending on the Preferred Name Match option If Preferred Name Match is on the CPND appears according to your configurations If the Preferred Name Match option is off the CPND appears according to the system configurations To access the Callers List press the Directory key and select Callers List Note lf password control is enabled enter your SCPW at the prompt Additional phone features To dial an entry 1 Press the Up Down navigation keys to scroll and highlight the desired entry Dial 2 Press the Dial soft key a To delete an entry 1 Press the Up Down navigation keys to scroll and highlight the desired entry Delete 2 Press the Delete soft key amal 3 Choose one of the following Confirm Cancel Press the Confirm soft key or Canl Press the Cancel soft key To delete the entire Callers List Delete 1 Press the Delete soft key Additional phone features 2 Choose one of the following soft keys Yes to delete the entire Callers List Ves Ho or sel No to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls The Redial List can store up to 20 entries When the list is full the system overwrites the oldest entry Use the Redial List feature to review calls made and to redial prev
79. stablish a password for the Local Tools menu When the password is enabled a password prompt dialog box appears when you attempt to access this menu If this happens contact your system administrator Your IP Phone 1120E has both local and server based options Press the Services key twice to access the Local Tools menu which is organized into the following submenus e Using the 1 Preferences submenu on page 53 e Using the 2 Local Diagnostics submenu on page 56 e Using the 3 Network Configuration menu on page 57 e Using the 4 Lock Menu on page 57 Note Where a menu entry has a number in front of it you can select that entry by pressing the associated key on the dialpad For example when you are in the Local Tools menu you can access 2 Local Diagnostics by pressing the 2 key on the dialpad The function of some keys on the telephone varies depending on the situation The key functions in the menus are described in Table 4 Table 4 Navigation key functions in menus Part 1 of 2 Key Function Down arrow keys Move the highlight down Up arrow keys Move the highlight up Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item Configuring Local Menu options Table 4 Navigation key functions in menus Part 2 of 2 Key Function Enter digits onthe Select the associated menu item dialpad St
80. t selection The called party is either busy on the telephone or away from their desk To page the called party you do not need to redial the number of the called party RadPag 1 Press the Radio Page soft key A special dial tone sounds EDE 2 Dialthe Radio Paging Access FFC aaa The ringback tone sounds aaa Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number 3 If your call goes unanswered for a preset time period and a 15 second high Goodbye pitched tone sounds followed by or silence press the Goodbye key or w replace the handset N To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your DN If the Radio Page system is configured to function in Meet me mode you can answer the page call from any telephone 1 Lift the handset 2 Dial the Radio Paging Answer FFC The paging tone sounds Buea EET CET Additional call features H 3 Dial your own DN to connect to the aaa paging caller If the caller has nan disconnected a steady high pitched number unavailable tone sounds Using Voice Call Use the Voice Call feature to make an announcement through someone else s telephone speaker To make a voice call Co a 1 Lift the handset Ucetal 2 Press the Voice Call key and make the announcement 3 Press the Goodbye key Goodbye To respond to a voice call Cr a Your telep
81. tel IP Phone 1120E Lx Services Lx Services continued Press the Services key to open the Services menu and use the navigation keys to access the following items e Telephone Options Volume adjustment Contrast adjustment Language Date Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Call Log Options Ring type Call Timer On hook default path Change Feature Key Label Name Display Format e Password Admin Station Control Password Note The Password Admin menu is not available on all IP Phone 1120E sets Consult your system administrator e Virtual Office Login and Virtual Office Logout if Virtual Office is configured Test Local Mode and Resume Local Mode if Media Gateway 1000B is configured Press the Services key to exit from any menu or menu item About the Nortel IP Phone 1120E Lx Services Lx Services i Quit i Shift Outbox i Msg Inbox i Directory Press the Services key twice to access the Local Tools menu and use the navigation keys to access the following items e 1 Preferences e 2 Local Diagnostics e 3 Network Configuration e 4 Lock Menu Note Your system administrator can establish a password for the Local Tools menu If you attempt to access the Local Tools menu and a password prompt dialog box appears contact your system administrator
82. the call Park 3 Press the Park soft key While on an active call To park a call using the SPRE code or FFC Trans Cont To retrieve a parked call Cz 2 Choose one of the following Press the Transfer soft key Press the Conference soft key Dial the Call Park FFC To use an alternate DN from the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to step 4 Choose one of the following Press the Transfer soft key Press the Conference soft key Lift the handset Press the Park soft key Dial the DN where you parked the call Note If a parked call is not retrieved within a specified period of time it rings back to your telephone or to the attendant While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a caller s number for accounting purposes CPartes 1 Press the Call Party soft key The caller is placed on hold ass 2 Dial a charge account number or the aaa callers number aoa Note For information on using the Charge key see Charging a call or charging a forced call on page 102 CPartey 3 Press the Call Party soft key to return to the call Displaying incoming call information Use the Display feature to display a second incoming caller s numb
83. the appropriate key T 2 Using the dialpad dial the telephone aga number including access code to be stored on the selected AutoDial key Making a call Autobial 3 Press the AutoDial key a second time to store the number on the selected key Note After you store a number the word Autodial disappears and the stored number is displayed Assign a label to the key Note After you assign the label the number disappears and only the label appears on the screen next to the key To display an AutoDial number DisFlay 1 Autobial 2 To use AutoDial gt Autobial 2 ra 1 Press the Display key Press an AutoDial key in the upper display area to display the number associated with that key Lift the handset Press an AutoDial key in the upper display area to dial the number associated with that key Making a call Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number To activate Ring Again ase 1 Dial a number and receive a busy tone wag or no answer aga 2 Choose one of the following Press the Ring Again soft key or Enter the Ring Again Activate FFC To call a Ring Again party when you receive notification Cr d 1 After receiving the notification ring lift the handset or if you
84. the incoming call tone sounds press the Hold key to put the current call Hold on hold Note f Automatic Hold is enabled it is not necessary to press the Hold key Callwait amp 2 Press the Call Waiting key To return to the first telephone call lua 1 Choose one of the following Hold Press the Hold key to put the r second call on hold Press the Goodbye key to end the second call Goodbye Incoming calls 2 Press the line DN key associated with 2493 a Lee the first call If you do not have a Call Waiting key La 1 Press the Goodbye key to end the current call Goodbye 2 Press the line DN key beside the 2493 a Li flashing status icon to answer the incoming call While away from your desk While away from your desk You can use the following features when you are away from your desk Using Call Forward Using Call Forward on page 87 Using Internal Call Forward on page 88 Using Remote Call Forward on page 89 Securing your telephone on page 91 Use the Call Forward feature to direct incoming calls to ring on another line DN If the telephone is ringing the call cannot be forwarded To forward your calls or change the forward number Fug Choose one of the following Press the Forward soft key Lift the handset and enter the Call Forward All Calls Activate FFC Dial the DN where you want to forward your ca
85. tice for Japan 151 OET aoa aaa a a aa a anaana Da a Dede a 151 About the Nortel IP Phone 1120E About the Nortel IP Phone 1120E The Nortel IP Phone 1120E brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection Note In this guide user defined feature key labels appear beside the keys and soft key labels appear directly above the keys Figure 1 shows the key labels Figure 1 User defined feature keys and soft keys L NORTEL User defined AutoDial feature key labels 10 30 4 30pm Trans Conf Forward More Soft keys Basic features Your IP Phone 1120E supports the following features e four user defined feature keys with labels and indicators e four soft keys Note Some IP Phone 1120E phones are not configured to support soft key functionality Consult your system administrator e graphical high resolution LCD display backlit with adjustable contrast high quality speaker phone About the Nortel IP Phone 1120E e volume control keys for adjusting ringer speaker handset and headset volume e six specialized feature keys Quit Directory Message Inbox Shift Outbox Services Copy e six call processing fixed keys Mute Handsfree Goodbye Expand to PC Headset Hold e gigabit Ethernet ports e built in gigabit Ethernet switch for shared PC acc
86. to display the name of the caller as defined in your Personal Directory The default configuration is Off To configure Preferred Name Match press the Services key select Telephone Options and select Call Log Option To configure Preferred Name Match 1 Press the Up Down navigation keys to scroll and highlight Preferred Name Match f eo 2 Press the Enter key 3 Press the Up Down navigation keys to scroll and highlight one of the following Preferred name match on Preferred name match off 4 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring Area Code Setup Use the Area Code Setup menu to save up to three area codes When an incoming call arrives with an area code that matches one of the three stored area codes the incoming call number is reordered to display the telephone number followed by the area code as opposed to the area code followed by the telephone number Configuring Telephone Options This reordering is also performed when you scroll through your Callers List To configure area codes press the Services key select Telephone Options and select Call Log Option To configure default area codes maximum of three fy q Select Cancel m a a Press the Up Down navigation keys to scroll and highlight Area Code Setup Press the
87. ts Figure 4 on page 26 shows connections on the IP Phone 1120E Figure 4 IP Phone 1120E connections Expansion module port PC Ethernet port LAN Ethernet port Tilt lever USB connector Ca AC adapter jack Headset jack Handset jack WARNING Ensure that the protective rubber cap on the EM 1100 Expansion Module port is in place when the port is not in use Connecting anything other than the proper Expansion Module connector to this port can cause damage to the phone Connecting the components Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1120E into a regular telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your phone into a 10 100 1000BaseT Ethernet jack CAUTION Your IP Phone 1120E is designed for use in an indoor environment only Connecting the components of the phone WARNING Your IP Phone 1120E is shipped with the base locked in position To avoid damaging your phone press the wall mount lever located just under the Handsfree key as indicated in Figure 7 on page 31 to release the base and pull it away from the phone Use the following steps to connect the componen
88. ts of your phone 1 Remove the stand cover Pull upward on the center catch as indicated in Figure 5 and remove the stand cover The cable routing tracks are now accessible Connecting the components Figure 5 Remove the stand cover Center Tilt Lever Button Catch Handset cord exit Connect the AC power adapter optional Connect the adapter to the AC adapter jack in the bottom of the phone Form a small bend in the cable and then thread the adapter cord through the channels in the stand Warning Use your IP Phone 1120E with the approved Nortel AC Adapter model N0023000 for this model of phone only Note 1 Your IP Phone 1120E supports both AC power and Power over Ethernet options including IEEE 802 3af standard power To use local AC power the optional AC adapter can be ordered separately To use Power over Ethernet where power is delivered over the CAT 5 cable the LAN must support Power over Ethernet and an AC adapter is not required Note 2 You must use CAT 5e or later cables if you want to use gigabit Ethernet Connecting the components Install the handset Connect the end of the handset cable with the short straight section into the handset Connect the end of the handset cable with the long straight section to the back of the phone using the RJ 9 handset jack marked with the symbol Form a small bend in the cable and then thread the handset cord through the channels in the sta
89. y a flash wink steady on or off Fixed key The hard labeled keys on your telephone Flexible Feature Codes FFC Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls On your IP Phone 1120E this information area is one line of text and symbols If a text message exceeds this area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Information line A one line by 24 character area that displays date and time or application information Terms you should know Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your telephone Message Inbox A fixed key on your IP Phone 1120E that connects to your voice messaging system when the key is pressed Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied when a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the telephone or d a line is automatically selected for an outgoing call Pa
90. y telephone To activate Remote Call Forward Co a 1 Lift the handset ane 2 If you are calling from a telephone aga outside the system dial your direct system access number and wait for the dial tone While away from your desk Dial the Remote Call Forward Activate FFC to activate the feature Dial your Station Control Password A dial tone sounds Choose one of the following Dial your DN To forward calls to the previous call forward telephone number press the key Do not perform steps 6 and 7 Dial the number to which you are forwarding calls If calls are forwarded to an invalid number a fast busy signal sounds Press the key To deactivate Remote Call Forward Lift the handset If you are calling from a telephone outside the system dial the direct system access number and wait for the dial tone While away from your desk aaa 3 Dial the Remote Call Forward aaa Deactivate FFC aaa 4 Dial your Station Control Password aaa 5 After you hear the dial tone dial your aaa DN 6 Press the key Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone The Electronic Lock feature is controlled using your Station Control Password SCPW To change your Station Control Password please refer to Security features on page 20 To lock your telephone C a 1 Lift the handset aaa 2 Dial the Elect
91. y the DN of the selected entry Making a call Tea Using Predial 3 Choose one of the following Inthe Redial List press the Down navigation key to display the date and time the last call was placed to the selected entry Inthe Caller List press the Down navigation key twice to display the date and time of the last call from the selected entry Note In the Caller List the first press of the Down navigation key displays the number of times a caller has called Use the Predial feature to enter preview and edit numbers before dialing To use Predial 1 Without selecting the line key enter the number to be dialed 2 Press a line key to dial the number 3 Lift the handset when the called party answers or if in handsfree mode begin to speak Making a call To edit a Predial number 1 Use the dialpad to enter the number 2 Choose one of the following Clear Delete To erase all numbers press the or Clear soft key Reenter the numbers to be dialed To change one number at a time press the Delete soft key to backspace Re enter the number 2495 3 Press a line key to dial the number Using AutoDial Use the AutoDial feature to display store and automatically dial telephone numbers To store an AutoDial number AutoBbial 1 Without lifting the handset press the appropriate AutoDial key Note The display screen displays the word Autodial next to
92. y to save the ring type and return to the Telephone Options menu Press the Stop soft key and use the Up Down navigation keys to select a different ring type Press the Cancel soft key to keep existing configurations Enabling or disabling Call Timer The call timer measures how long you are on each call To enable Call Timer press the Services key select Telephone Options and select Call Timer To enable or disable Call Timer Choose one of the following To turn on the call timer press the On soft key To turn off the call timer press the Off soft key Configuring Telephone Options 2 Choose one of the following Select Cancel Press the Select soft key to save the or configuration and return to the a Telephone Options menu Press the Cancel soft key to keep existing configurations Enabling OnHook Default Path The OnHook Default Path option allows control whether a headset or the Handsfree feature is used to operate your IP Phone while it is on hook To enable OnHook Default Path press the Services key select Telephone Options and select OnHook Default Path To enable OnHook Default Path 1 Press the Up Down navigation keys to highlight one of the following Handsfree enable Headset enable 2 Choose one of the following Select Cancel Press the Select soft key to save the default path and return to the or Telephone Options menu

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