Avaya IP Phone 1100 User Guide
Contents
1. Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Privacy of communications may not be ensured when using this telephone To prevent radio interference to the licensed service this device must be operated indoors only and should be kept away from windows to provide maximum shielding IOE PRM S SRE MRS VCCI DSBICESK77 A BRR TRE CT Ed re OBATSUO LAS AMELTIETA ZO WEITET LEV a VRE LCA Le REMEI T Dd V WAS CHES CIEL WR RW LTR SV ET IP Phone 1110 User Guide 8 Regulatory and safety information Table 1 lists EMC compliance for various jurisdictions Table 1 EMC compliance Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions FCC Rules for Radio Part 15 Frequency Devices Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia New AS NZS 3548 Class B Emissions Information technology Zealand CISPR 22 equipment Radio disturbance European EN 55022 Class B Emissions Information technology Community equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A pe2. IP Phone 1100 User Guide IP Phone 1110 Business Communications Manager Document Status Standard Document Version 01 01 Document Number NN40050 117 Date August 2007 NORTEL Copyright Nortel Networks 2007 All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners Task List 3 Task List Navigating the Local Tools Menu aes sce csccs teas net westestaas cacmundnnbssenasizes vaiausteasbacsdedanhaaanniaeness 23 Setin TRIS CGI OPTS riian ices R E E aa i 23 Selecting the handset language ccccceceeeeeeeeeneeeeeeaeeeeaeeteeaeeseeeesesaeeseeaeeeeeaeeetaaes 23 Backight Tmerr OOl scrisa a ANEA AAAA NA 24 Making an external call using line keys sssessssesssersnssrerresrrnnsnrennnnessnnnnerennnnnnnnnnnenennaa ar Making a intemal call using line KEYS rsccscicc
3. indicator flashes Also when the ringer sounds this indicator flashes When your IP Phone 1110 firmware is being updated the blue Feature Status Lamp indicator flashes To find out if additional features are supported on your phone contact your administrator IP Phone 1110 User Guide 20 Chapter 2 Introduction Lx Services Lx Services Lx Services S Message Inbox Telephone display Press the Services key programmable memory button to access the scrollable Feature Display menu FEATURE 900 including the hot desking feature Press the Services key twice to access the Local Tools menu and use the navigation keys to access the following items 1 Preferences 2 Local Diagnostics 3 Network Configuration 4 Lock Menu Your system administrator can establish a password for the Local Tools menu If you attempt to access the menu and a password prompt appears contact your system administrator Press the Message Inbox key programmable memory button to open your CallPilot mailbox For more information about mailbox options refer to your CallPilot Quick Reference Card Your IP Phone 1110 LCD has two display areas e The upper display area contains single line information for items such as caller number caller name feature prompt string user entered digits date and time and telephone details e The lower display area provides labels for the four soft keys Local Tools Ma
4. call while on an active call To place the active call on hold press la Press the line button of the incoming call To terminate the call press Ge To retrieve the held call press A OO N a Placing a call on hold 1 While on a call press la 2 Toretrieve a held call press fa Accessing Voice Mail Lift the handset To access your voice mail press ED Log in with your voice mail password Press OK or RETRY A OO N Programming buttons Your system administrator assigns the two programmable buttons as line intercom or memory buttons For more information see your system administrator Memory buttons are not assigned as line buttons Memory buttons store internal and external phone numbers or features to give you one touch dialing or feature activation You can program a memory button with a new phone number or feature Programming a memory button for external autodial Press Feature 1 Press an available memory button Dial the external phone number including the prefix and area code if applicable A OO N a Press OK to store the phone number NN40050 117 Chapter 4 Using the handset 29 Programming a memory button for internal autodial 1 Press Feature 2 2 Press a memory button 3 Dial the extension number 4 Press OK to store the extension number Programming a memory button for a feature Press Feature 3 Press a memory button Press Feature and enter the featu
5. system administrator uses the Lock menu prevent users from inadvertently changing the Local tools menu items The Lock menu is not available on all systems If the menu entry appears dimmed it is not enabled on your phone NN40050 117 23 Chapter 3 Configuring the telephone settings This section describes how to set up a handset with your custom settings Complete the procedures in this chapter to e navigate the Local Tools menu e set the backlight timer e set the handset language e set the display contrast e configure settings for server based features Navigating the Local Tools menu You can navigate the Local tools menu in one of two ways e Use the Up Down navigation keys to scroll and highlight desired menu items and then press Enter to select a menu item e Where a menu item has a number in front of it you can select that entry by pressing the associated key on the dialpad For example when you are in the Local Tools menu you can access the Local Diagnostics menu by pressing 2 on the telephone dialpad Setting the display contrast Use the Contrast tool to adjust the LCD screen contrast on your IP Phone 1110 1 a Ff OW N To open the Local Tools menu press J twice quickly in succession To open the Preferences menu press 1 on the telephone dialpad To open the Contrast tool press 1 on the telephone dialpad To increase or decrease the display screen contrast press the Left Right navigati
6. Introduction 19 Telephone controls In some geographic regions the IP Phone 1110 is offered with key caps that have English text labels Text in parentheses indicates labels appearing on the key caps for example Services Hold Expand to PC Goodbye NORTEL d oona _ NORTEL Soft keys are located below the display area The LCD label above each key changes based on the active feature Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease volume Use the Navigation keys to scroll through menus and lists that appear on the LCD screen The outer part of this key cluster rocks for up down left and right movements The center button is an Enter key Use the Enter key at the center of the Navigation key cluster to confirm menu selections In most menus you can use the Enter key instead of the Select soft key Use the Line DN key programmable memory button to access the single line and activate on hook dialing No status icon or LED is provided Press the Hold key to put an active call on hold Tap the flashing line DN soft key to return to the caller on hold Use the Expand to PC key to access external server applications where supported Use the Goodbye key to terminate an active call When a message is waiting the red Visual Alerter Message Waiting
7. RAS 15 Symbols and conventions used in this guide u sussa 0000 c eee eee 16 Pisisted PuUDICaUOne ersrsigerrsierieositteridt ed ie ap Rr AEI E 16 INEPOGUCUON s rireciresdissteri eed eesees asada eseseeeeiuasecs 17 Boats IGaiGe Kio duarhbaees L EE N ieee emen nd eee aware nee neds 17 Telephone cOme siss ies eae haces ta kt rei Nis terke eRe eRe TR 19 WISN GINS sorrerara raa E E EAE EONS 20 Local Tools ioseniisrererrieurnieb it okerki dee a ea he eae es ee ETE 20 Prelorencos MOM e cbse ee ese tir Atre EEE EEEN EARP ERE 21 Local DISGnCGUCS MEN 2 2 rorevenoaan iier EE EEr NA 21 Network Configuration cc22cce ese eeeea Se ede eves EbGks Sees etae D E 22 De Pee st Se ce ee ae Sede Ge Renda eel Se 22 Configuring the telephone settings 000e sees eee e eens 23 Server based TEAG oracio caro ieee dedi ceaseogehseedeeedesebneeeeees 24 Seting he language csi cece ee RE SA Rd EE AANA 24 Selig he TO YPE sacccacard ne rateskianess seed RAAE 25 Viewing and editing the calllog 0 cee eee 25 IONS hike eco ae ee oe here eat eee Ce hee SON a nd oes Sar kd 25 Using the handset cs bic decnieetentnesd ied eset vend cat peed ieesas 27 MAKING BGAN sac etter ede eke eee PAE ae SRR eae gate BRR wR 27 Progamming DUROS 2 cue teas ak oes Peeks SA ea nem ER we teh ad 4 28 IP Phone 1110 User Guide 6 Contents NN40050 117 Regulatory and safety information This equipment has been tested and found to comply with the li
8. changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada Warnings This is a Class A product In a domestic environment this product can cause radio interference in which case the user must take adequate measures IP Phone 1110 User Guide 10 Regulatory and safety information e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device e Privacy of communications may not be ensured when using this telephone e To prevent radio interference to the licensed service this device must be operated indoors only and should be kept away from windows to provide maximum shielding Table 3 Safety standards Jurisdiction Standard Description United States UL 60950 1 ITE equipment Safety Part 1 General requirements Canada CSA 60950 1 03 ITE equipment Safety Part 1 General requirements European EN 60950 1 A11 ITE equipment Safety Part 1 Community General requirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other US Canada Hearing Aid Compa
9. contact the technical support staff for that distributor or reseller IP Phone 1110 User Guide 14 How to get help NN40050 117 15 Chapter 1 Getting started This section contains information on the following topics e About this guide on page 15 Audience on page 15 Acronyms on page 15 Symbols and conventions used in this guide on page 16 Related publications on page 16 About this guide This guide tells a hardware installer or an IP Phone 1110 telephone user how to configure and use the IP Phone 1110 telephone Audience This guide is intended for people who install and use the IP Phone 1110 telephone This guide assumes that you are familiar with using the compatible IP Phone 1100 series phones For more information refer to the ZP Phone 1120E User Guide NN40050 104 or IP Phone 1140E User Guide NN40050 105 Acronyms The following is a list of acronyms used in this guide Table 1 Acronym Description AEM Accessory expansion module LCD Liquid crystal display PoE Power over Ethernet IP Phone 1110 User Guide 16 Chapter 1 Getting started Symbols and conventions used in this guide These symbols are used to highlight critical information Caution Alerts you to conditions where you can damage the equipment A Danger Alerts you to conditions where you can get an electrical shock Warning Alerts you to conditions whe
10. ening volume control keys for adjusting ringer speaker and handset volume two call processing non programmable keys Hold Goodbye four specialized feature keys Services Message Inbox Expand to PC Line built in 10 100 Ethernet switch for shared PC access IP Phone 1110 User Guide 18 Chapter 2 Introduction e automatic network configuration e hearing aid compatibility Caution Risk of damage to equipment Do not plug the IP Phone 1110 into a regular or ISDN telephone jack This can cause severe damage to the IP Phone Consult your system administrator to ensure that you plug your telephone into a 10 100BaseT Ethernet jack Caution Risk of damage to equipment Do not use your IP Phone 1110 outdoors The IP Phone 1110 is designed for use in an indoor environment only Figure on page 18 shows the IP Phone 1110 Figure 1 IP Phone 1110 Feature Status Lamp Visual Alerter Message Waiting indicator NORTEL EHA BGEm Handset LCD display screen Trans Conf Fwd More Speaker Soft keys Navigation keys Services key Message Inbox key Enter key Goodbye key Hold key Line key Expand to PC key Volume keys Dialpad Note If supported by your server the Feature Status Lamp provides a user defined alert Contact your system administrator to find out if this feature is available for you NN40050 117 Chapter 2
11. isnecccsarecetvciansitencieaduineneessnwesveiagtunceciauevens cs 27 PIG EC yt es Ler eee aerate recente eer er er oer a renter ener rete E A reer te 27 Answering a call while on an active call sscccecorestecesteassactesetarscccdesrestecismenvcouetetentiedmasiion 28 ae oide Pean e e e E E E TA N P I 28 AOCESSING V ite Malh isissisnissrriikrpn naana e o a SAIE ARNEE 28 Programming a memory button for external autodial eseeeseseeeseeerereeerrrnerrrrrserrens 28 Programming a memory button for internal autodial eeeeeeseeeeeeerreeerrrrerrrrrnnrr 29 Programming a memory button for a feature esssssssssreessrrrserrnnnessrnnnentnnnnenennnnnnennaa 29 Erasing a memory BUMS icc cescersunssiearecctnnenastues cneaeviwepecnaniencieaduinncadsewenrataquuncentawne nis 29 IP Phone 1110 User Guide 4 Task List NN40050 117 Contents 5 Contents Regulatory and safety information 2 00 c seen eee 7 CMe SIRET icles ree eh TATAA eathh oid hea GRe kh exeea bens eons AN betas 8 E iach tant oa cient ce ee to ail oun eee ye bev AE TE E N 10 DenAn regulatory notice for Japan 1 eee 11 How t get help a necasereceeab eed eben deen seeneeee eed aennaaeans 13 Gening Started co cc cisccnaseacestasddedesaedeeneeensedaesaizenes 15 ARGU WS MUNG cobs ct a dRber Gadd aia eser a bheee Rese eeiw eedues oaee aa guid 15 PUIGIEWER 525 3055 Jeb S1S S55 NERS Lo bhrs STL SEER OR eR aves sh CRS eR 15 PN aA ain dries A E E aioe ns EE O E E
12. mits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Note Do not make changes or modifications that are not expressly approved by Nortel Any such changes can void your authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures
13. ncel to leave the menu without saving the selection Changes are saved automatically Server based features For more information about the server based features available on your telephone and how to use them refer to the telephone features guide for your system Setting the language Select the language for the server based features available on your phone Choose one of the following three options e Press Feature 501 Select the Alternate Language for the telephone display e Press Feature 502 Select the Alternate Language 2 for the telephone display e Press Feature 503 Select the Alternate Language 3 for the telephone display The display language of the Local Tools menu is selected using the Language feature in the Local tools section NN40050 117 Chapter 3 Configuring the telephone settings 25 Setting the ring type 1 Press Feature 6 2 To hear the different ring types press 1 2 3 4 or Next 3 To set the ring type press OK Viewing and editing the call log 1 Press Feature 812 2 To scroll through and edit the call log use the navigation keys Note Contact your system administrator to activate the call log feature Time offset When your IP Phone 1110 is located in a different time zone than your system the display shows the system time instead of the local time Use the Time Offset feature to adjust the time that appears on the display Before you begin calculate the time difference in hours be
14. ny of the options discussed in this section are for administrator use only Do not make any changes unless instructed to do so by an administrator Your IP Phone 1110 has both local tools and server based features Local tools are accessed through the Local Tools menu Press the key twice quickly in succession to open the Local Tools menu and access the following menu items e 1 Preferences e 2 Local Diagnostics e 3 Network Configuration e 4 Lock Menu NN40050 117 Chapter 2 Introduction 21 Preferences menu Use the Preferences menu to select local display preferences The Preferences menu provides access to the following local tools e 1 Contrast e 2 Language e 3 Backlight Timer Backlight Timer tool The Backlight Timer tool allows you to adjust how long the LCD display screen remains lit when your phone is inactive Note The backlight timer appears in the format xxx where xxx is the time in gt minutes or hours Language tool Use the Language tool to select the language used in the Local tools menus on your phone The display language of server based features is selected using the Language feature in the Telephone features section Contrast tool The Contrast tool allows you to adjust the LCD display screen contrast on your IP Phone 1110 to be lighter or darker making the screen text easier to read Local Diagnostics menu Note The Local Diagnostics tools are for system administ
15. on keys Press to save the selection or Cancel to leave the menu without saving the selection Changes are saved automatically Selecting the handset language Use the Language tool to select the language used in the Local tools menus on your phone 1 2 3 4 To open the Local Tools menu press lt 6 twice quickly in succession To open the Preferences menu press 1 on the telephone dialpad To open the Language tool press 2 on the telephone dialpad To scroll to and highlight the desired language press the Up Down navigation keys IP Phone 1110 User Guide 24 Chapter 3 Configuring the telephone settings 5 Choose one of the following To select the desired language and return to the Preferences menu press To keep existing language and exit the Local Tools menu press Cancel 6 Press Exit Changes are saved automatically Backlight Timer tool Use the Backlight Timer tool to adjust how long the LCD display screen remains lit when your phone is inactive Note The backlight timer appears in the format xxx where xxx is the time in gt minutes or hours To open the Local Tools menu press twice quickly in succession To open the Preferences menu press 1 on the telephone dialpad To open the Backlight Timer tool press 3 on the telephone dialpad To increase or decrease the backlight timer press the Left Right navigation keys a fF OO N Press to save the selection or Ca
16. r phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary control measures Other Australia AS ACIF S004 Voice Frequency Performance Requiremeyt Sor Customer Equipment This equipment complies with the CE Marking requirements C EU Countries This device complies with the essential requirements and other relevant provisions of EMC and LVD directives A copy of the Declaration may be obtained from http www nortel com products announcements eumrdc index html or Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany Table 2 lists EMC compliance for various jurisdictions Table 2 EMC compliance Jurisdiction Standard Description United FCC CFR 47 _ Class A Emissions FCC Rules for Radio States Part 15 Frequency Devices see Notes 1 and 2 Canada ICES 003 Class A Emissions Interference Causing Equipment Standard Digital Apparatus Australia AS NZS 3548 Class A Emissions Information technology New CISPR 22 equipment Radio disturbance Zealand NN40050 117 Regulatory and safety information 9 Table 2 EMC compliance Jurisdiction Standard Description European EN 55022 Class A Emissions Information technology Community equipment Radio disturbance EN 55024 Information technology equipment Immunity cha
17. racteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Note The user should not make
18. rator use only The Local Diagnostics menu has the following menu items e 1 IP Set amp DHCP Information e 2 Network Diagnostics e 3 Ethernet Statistics e 4 IP Networks Statistics Press the Return soft key to return to the Local Diagnostics submenu at any time while working with tools in the Local Diagnostics submenu Use the Return key to quickly gather information and run tests without exiting and reentering the Local tools menu For example you can check the Ethernet Statistics then press Return and enter the Network Diagnostics Tools to ping an IP address IP Phone 1110 User Guide 22 Chapter 2 Introduction IP Set amp DHCP Information The system administrator uses the Network Configuration tool to view reports about IP set and DHCP operation Network Diagnostic Tools The system administrator uses the Network Diagnostic tools to diagnose network problems Ethernet statistics The system administrator uses the Ethernet statistics tool to view reports about Ethernet operation IP networks statistics The system administrator uses the IP Networks Statistics tool to view reports about network operation Network Configuration Note The Network Configuration tool is for system administrator use only The Network Configuration tool displays information that in installer configured when the telephone was installed Lock menu Note The Lock menu tool is for system administrator use only The
19. re code A OO N Press OK to store the feature code Erasing a memory buttons 1 Press Feature 1 2 Press a memory button 3 Press OK to erase the phone number saved on the button IP Phone 1110 User Guide 30 Chapter 4 Using the handset NN40050 117
20. re you can cause the system to fail or work l f improperly Note A Note alerts you to important information Tip Alerts you to additional information that can help you perform a task Security note Indicates a point of system security where a default should be changed or where the administrator needs to make a decision about the level of security required for the system Related publications Related publications are listed below To locate specific information you can refer to the master index for the documentation suite for your system IP Phone 1120E User Guide NN40050 104 IP Phone 1140E User Guide NN40050 105 NN40050 117 17 Chapter 2 Introduction The IP Phone 1100 brings voice and data to the desktop by connecting directly to a local area network LAN connection The IP Phone 1110 does not support the Expansion Module for IP Phone 1100 series phones Some features described in this guide are not available on all telephones Consult your system administrator to verify which features are available for your use In this guide soft key labels appear directly above the soft keys Basic features Your IP Phone 1110 has the following features four soft keys Note Some IP Phone 1110 phones are not configured to support soft key functionality Consult your system administrator pixel based LCD display backlit with adjustable contrast speaker for on hook dialing and list
21. tibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany NN40050 117 Regulatory and safety information 11 DenAn regulatory notice for Japan A Warning Please be careful of the following while installing the equipment e Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire e Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury ss AR MERIC RATE UPOCEICERCESL mT BRAK ACT SFSREORMIL DFR RICAMeEN CHET MAA MERE MECHA A ERAN OM ME CRAIC S CMe PEER RR KKRORALCESCEMHVET MSN CHET THEO BRI SHO weasel IS AALALYCCESL Eat SRE TORE KE PARRGEARS RAO RALROCEMBVET IP Phone 1110 User Guide 12 Regulatory and safety information NN40050 117 13 How to get help This section explains how to get help for Nortel products and services Getting Help from the Nortel Web site The best way to get technical support for Nortel prod
22. tween the server time and local time Press Feature 510 Press Change To switch between adding or subtracting time press To enter the number of hours between local time and system time use the dialpad To enter half hour increments press Press OK ao a fF Q N It can take up to 1 minute for the change to appear on the display IP Phone 1110 User Guide 26 Chapter 3 Configuring the telephone settings NN40050 117 27 Chapter 4 Using the handset This section describes how to use the handset to e make calls e answer calls e puta call on hold e program memory buttons e access voice mail Making a call There are many ways to place a call depending on your telephone programming and the type of call Making an external call using line keys Lift the handset Press a line key and enter a line pool access code When you hear an external dial tone dial the external telephone number Note Contact your system administrator for a list of line pool codes When you enter a line pool access code on a PRI or Voice over IP line you do not hear a dial tone Making a internal call using line keys 1 Lift the handset Press a line key Dial the extension number Contact your system administrator for a list of extension numbers Answering a call When your telephone rings and the light flashes lift the handset IP Phone 1110 User Guide 28 Chapter 4 Using the handset Answering a
23. ucts is from the Nortel Technical Support Web site http www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically the site enables you to e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting Help over the phone from a Nortel Solutions Center If you don t find the information you require on the Nortel Technical Support Web site and have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the phone number for your region http www nortel com callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to http www nortel com erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller
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