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Avaya Integrated Management Release 3.0 User's Manual

1. Document Document Title Number Avaya Integrated Management Release 3 0 MultiSite Administration 555 233 137 Configuration Avaya Integrated Management Release 3 0 Fault and Performance 555 233 138 Manager Configuration Avaya Integrated Management Release 3 0 Proxy Agent Configuration 555 233 139 Avaya Integrated Management Release 3 0 Configuring Red Hat Linux 555 233 152 Avaya Integrated Management Release 3 0 VoIP Monitoring Manager 555 233 510 Configuration Avaya Integrated Management Release 3 0 Integrated Management 14 300039 Database Configuration Avaya Integrated Management Release 3 0 Enterprise Network 14 300210 Management Configuration Avaya Integrated Management Release 3 0 Provisioning and Installation 14 300286 Manager Configuration Table 6 Help Systems Document Printable PDF Help System Number Avaya Integrated Management Release 3 0 MultiSite Administration 14 300607 Reference Avaya Integrated Management Release 3 0 Fault and Performance 14 300608 Manager Reference Avaya Integrated Management Release 3 0 Proxy Agent Reference 14 300609 Avaya Integrated Management Release 3 0 Site Administration Reference 14 300610 Avaya Integrated Management Release 3 0 Integrated Management 14 300611 Database Reference Avaya Integrated Management Release 3 0 Provisioning and Installation 14 300612 Manager Reference 1 of 2 Issue 10 June 2005 13 Preface Table 6 Help Systems continued
2. 37 Specific implementation tasks application installation and configuration 35 computing platform 34 implementation verification 35 IPconnectivity 35 remote connectivity 33 Symmetric Multi Processor SMP support 25 52 Implementation Guidelines T Technical Services Organization TSO 28 V Voice and Messaging System Compatibility 17 Voice Announcement Manager 38 VoIP Monitoring Manager 37 VoIP Monitoring Manager Configurator 20
3. Document Printable PDF Help System Number Avaya Integrated Management Release 3 0 Voice Announcement Manager 14 300613 Reference Avaya Integrated Management Release 3 0 VoIP Monitoring Manager 14 300614 Reference 2 of 2 Table 7 Network Management Applications and Device Managers User Guides Document Document Title Number Avaya Integrated Management Release 3 0 C360 Manager User Guide 14 300164 Avaya C360 SMON User Guide 14 300207 Avaya C460 Manager User Guide 14 300224 Avaya C460 SMON User Guide 14 300225 Avaya Integrated Management Release 3 0 G350 Manager User Guide 14 300166 Avaya P130 Manager User Guide 14 300218 Avaya P130 SMON User Guide 14 300219 Avaya Integrated Management Release 3 0 P330 Manager User Guide 14 300221 Avaya P330 SMON User Guide 14 300222 Avaya P330 Load Balancing Manager 14 300223 Avaya P580 P882 Manager User Guide 14 300165 Avaya P580 P882 SMON User Guide 14 300214 Avaya Integrated Management Release 3 0 W310 Manager User Guide 14 300163 Avaya W310 SMON User Guide 14 300208 Avaya Wireless AP Manager User Guide 14 300212 Avaya Wireless AP MON User Guide 14 300213 Avaya VLAN Manager 14 300211 1 of 2 14 Implementation Guidelines Product Documentation Table 7 Network Management Applications and Device Managers User Guides Document Document Title Number Avaya Network Management User Adminis
4. Verifies server readiness system is powered on and the operating system is booted Verifies availability of remote connectivity to the customer servers and managed devices e g voice systems Places product CDs into the server CD drive as directed by the remote engineer 28 Implementation Guidelines Overview of Avaya Implementation Services Once these activities have been completed the customer representative s assistance is completed The remote Data Network Implementation Engineer completes the configuration and customization of the application software e Onsite Installation For customers in the United States onsite installation is available for an additional charge When requested a field technician is dispatched to the customer site to replace the customer representative The field technician acts as the hands of the remote Data Network Implementation Engineer The onsite field technician assists with the implementation as follows Verifies server readiness system is powered on and the operating system is booted Verifies availability of remote connectivity to the customer servers and managed devices e g voice systems Places product CDs into the server CD drive as directed by the remote engineer Once these activities have been completed the field technician leaves the customer site while the remote Data Network Implementation Engineer completes the configuration and customization of the application
5. Additional Resources All Avaya Integrated Management Release 3 0 documents are listed in the following tables e Table 3 Overview Documents on page 12 e Table 4 Installation and Upgrade Guides on page 12 e Table 5 Configuration Guides on page 13 e Table 6 Help Systems on page 13 e Table 7 Network Management Applications and Device Managers User Guides on page 14 Table 3 Overview Documents Document Document Title Number Avaya Integrated Management Release 3 0 Implementation Guidelines 555 233 163 Avaya Integrated Management Release 3 0 Roadmap 14 300615 Table 4 Installation and Upgrade Guides Document Document Title Number Avaya Integrated Management Release 3 0 Enterprise Network 14 300444 Management Installation and Upgrade Avaya Integrated Management Release 3 0 Network Management for 14 300445 Solaris Installation and Upgrade Avaya Integrated Management Release 3 0 Monitoring Management 14 300446 Installation and Upgrade Avaya Integrated Management Release 3 0 System Management 14 300448 Installation and Upgrade Avaya Integrated Management Release 3 0 Standard Management 14 300479 Installation and Upgrade Avaya Integrated Management Release 3 0 Administration Tools Installation 14 300480 and Upgrade 12 Implementation Guidelines Additional Resources Table 5 Configuration Guides
6. Avaya provides a variety of planning consulting and technical services The following sections describe the resources and services that are available Avaya Technology and Consulting ATAC Avaya Technology and Consulting ATAC works with client teams to develop detailed solutions for connectivity to Avaya Communication Manager solutions The ATAC also designs network configurations Communications Solutions and Integration CSI Group of Software Services Avaya Communications Solutions and Integration CSI Group of Software Services offers customers the following services e Platform readiness verification e Remote implementation and installation e Network management server configuration e Customer acceptance verification e Custom on site services The CSI Group consists of the following two teams e Converged Solutions Implementation Engineering The Converged Solutions Implementation Engineering CSIE team implements multi site media gateway G350 G650 G700 deployment projects for both voice and data design The overall direction of the CSIE team is to bring the correct methodology to these complex deployments that span various regions and to provide continuity to the overall project from the voice and data implementation standpoint e Data Network Implementation Engineering formerly RNIS The Data Network Implementation Engineering team implements and or upgrades existing or new data networks This team analyzes the c
7. To determine the RPM files installed see Determining Whether RPM Files are Already Installed on page 47 To install an RPM file see Installing RPM Files on page 47 46 Implementation Guidelines Determining Whether RPM Files are Already Installed Determining Whether RPM Files are Already Installed To determine whether RPM files are already installed perform the following steps 1 In the terminal emulation window at the command prompt type rpm q lt name of RPM package gt 2 To search for RPM files using a partial RPM package name at the command prompt type rpm ga grep partial name gt For example rpm qa grep vnc to determine if any RPM packages beginning with vnc have been installed Installing RPM Files To install RPM files perform the following steps 1 Insert the Red Hat installation CD in the CD ROM drive 2 Open a terminal emulation window 3 Type cd mnt cdrom RedHat RPMS Note If Linux responds directory does not exist you may have to manually mount the CD ROM drive To do so perform the following steps a Type mount dev cdrom b Type cd dev cdrom RedHat RPMS 4 At the command prompt type rpm iv name of RPM package gt Issue 10 June 2005 47 Installation of Red Hat Linux 48 Implementation Guidelines tor igura Sample VMM Confi Appendix C azis aBieJ015 cst 0 BC Bc Bc 88 tb 65 tad tid pa pangan asta1apo sijeo peq
8. Call Management System CMS Release 8 3 or later CONVERSANT 7 0 or later 2 of 2 Operating Environment The Avaya Integrated Management products are listed in Table 9 The table identifies the servers on which the products are installed and identifies the products that are installed on the Windows Client PC The minimum hardware and software requirements of the Windows Linux and Solaris servers and the Windows Client PC are described in Table 10 Table 11 Table 12 and Table 13 Table 9 Operating Environment for Avaya Integrated Management Applications Linux Solaris Windows Windows Product Name Server Server Server Client PC Avaya MultiSite Administration Y Avaya Fault and Performance Manager y Network Management System Integration NMSI WA WA 1 of 2 18 Implementation Guidelines Operating Environment Table 9 Operating Environment for Avaya Integrated Management Applications continued Product Name Linux Server Solaris Server Windows Server Windows Client PC Avaya Proxy Agent V Avaya Integrated Management Database Y Avaya Network Management Console with System View Avaya Network Configuration Manager Avaya Software Update Manager Avaya SMON Manager Avaya Address Manager Avaya VLAN Manager Avaya QoS Manager Avaya Secure Access Administration NIN INN INR IN A
9. Switch and Connectivity Configuration and Testing Remote access via phone line connectivity LAN and IP connectivity Creation of application specific administration User ID and Password on managed voice and messaging systems Administration of server IP addresses on voice systems where required SI NINN Avaya Integrated Management Application Installation and Configuration Avaya Site Administration Avaya Voice Announcement Manager Avaya VoIP Monitoring Manager Avaya Network Manager Avaya SMON Manager Avaya Integrated Management Database NSNISISISIS Avaya Fault and Performance Manager Avaya MultiSite Administration Avaya Proxy Agent NISINI amp SISISIS amp I amp IS Avaya Provisioning and Installation Manager 20f3 40 Implementation Guidelines Table 14 Customer and Avaya Responsibilities continued Task Customer Avaya 5 Avaya Integrated Management integration with NMS Avaya Network Manager YA WA Avaya Fault and Performance Manager Y 6 System Verification and Acceptance Verify proper operation of Avaya Integrated Management applications Customer acceptance 3 of 3 Issue 10 June 2005 41 Overview of Responsibilities 42 Implementation Guidelines Appendix B Installation of Red Hat Linux Overview This document specifies the options that you must select du
10. e Network Management for Solaris e Monitoring Management e System Management e Administration Tools e Standard Management For more information about the offers see Avaya Integrated Management Release 3 0 Roadmap document number 14 300615 Irrespective of product packaging Avaya will provide implementation services for the following individual applications on the customer s computing platform e Avaya MultiSite Administration e Avaya Proxy Agent e Avaya Fault and Performance Manager e Avaya SMON Manager e Avaya VoIP Monitoring Manager full version e Avaya Site Administration e Avaya Voice Announcement Manager Voice Announcement Board Administration e Avaya Provisioning and Installation Manager Issue 10 June 2005 27 Implementation Services Customer Implementation Options Many of the Avaya Integrated Management applications are customer installable Due to the complexity of application configuration however it is strongly recommended that customers seek professional implementation services from Avaya Services to implement any of the following applications e Avaya MultiSite Administration e Avaya Proxy Agent e Avaya Fault and Performance Manager If a customer attempts a self installation and requires assistance with the installation or configuration of an Avaya Integrated Management application they should contact the Avaya Technical Services Organization TSO Note that charges may apply for TSO assistance wit
11. e The C LAN port used for SAT access on each DEFINITY system or S8500 S8700 S8710 media server Remote Access Hardware and Software Table 10 and Table 11 provide the requirements for a modem and remote access software on Windows and Linux based computing platforms However where multiple network management servers are present and connected via an IP network only one network management server requires remote access capabilities The remaining network management servers may be accessed through use of a Telnet session originating at the server with remote access This arrangement is not dependent on the operating systems Linux or Windows Server of the network management servers This topic is discussed in detail in Remote Connectivity on page 33 Symmetric Multi Processor SMP Support Linux based applications in Avaya Integrated Management require the latest kernel from Red Hat to run properly in a Symmetric Multi Processor SMP environment Microsoft and Red Hat each provide a website where customers can download patches to the Windows and Linux operating systems respectively It is strongly recommended that customers keep their servers up to date as patches correct software bugs and also contain security updates Issue 10 June 2005 25 Application Environment 26 Implementation Guidelines Chapter 2 Implementation Services Product Packaging There are six Avaya Integrated Management offers e Enterprise Network Management
12. 36 Implementation Guidelines Specific Implementation Tasks Kick off an initialization for each configured voice system this can take some time up to several hours Add and then delete a station on each voice system Add and then delete a voice mail subscriber for each messaging system Ensure that a unique login for use by Avaya MultiSite Administration has been administered on each voice system This is necessary to ensure that the Avaya MultiSite Administration cache of system changes remains accurate Configure the Task Manager to run scheduled housekeeping tasks as recommended for each individual task and as directed by the customer Avaya SMON Manager Verify successful installation by launching from Start menu and Avaya Integrated Management Launch Page Avaya VoIP Monitoring Manager Once the Avaya VoIP Monitoring Manager has been installed the Data Network Implementation Engineer assists the customer in performing the following steps to verify proper operation 1 Make sure that the voice system is configured with the IP address of the management server hosting the VoIP Monitoring Manager Server Start the VoIP Monitoring Manager server application From the Windows server hosting the VoIP Monitoring Manager Server application select Start gt Programs gt Avaya gt VoIP Monitoring Manager gt Server From the machine hosting the VoIP Monitoring Manager client select Start gt Programs gt Avaya gt Vo
13. Note In all cases Data Network Implementation Engineering services described in this document do not include administration of configuration parameters on any Avaya ECLIPS or DEFINITY voice systems The following additional services are available e Configuration of Managed Devices Offer The customer can request Avaya Services to configure Avaya Integrated Management applications to work with additional managed devices e Solution Evaluation Offer The customer can request a Data Network Implementation Engineer to work with them via telephone for a 4 hour block of time to assess configuration and customization requirements for any or all Avaya Integrated Management applications This offer may be ordered in multiple units if more time is required Where custom work is required the evaluation results in a proposed statement of work and price Services Organizations Involved in Avaya Integrated Management Implementations Avaya Communications Solutions and Integration CSI Group of Software Services provides implementation services for Avaya Integrated Management applications The CSI Group consists of the following two teams e Converged Solutions Implementation Engineering e Data Network Implementation Engineering formerly RNIS For more information about the CSI Group see Communications Solutions and Integration CSI Group of Software Services on page 8 The Data Network Implementation Engineering team is composed
14. REN Number For MCC1 SCC1 CMC1 G600 and G650 Media Gateways This equipment complies with Part 68 of the FCC rules On either the rear or inside the front cover of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company For G350 and G700 Media Gateways This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the rear of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXxX The digits represented by are the ringer equivalence number REN without a decimal point for example 03 is a REN of 0 3 If requested this number must be provided to the telephone company For all media gateways The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company REN is not required for some types of analog or digital facilities Manufacturer s Port FIC Code SOC Network Ident
15. access Processor 2 8 GHz Pentium 4 A maximum of two processors is supported Hard drive 40 GB Memory 1 5 GB RAM Network TCP IP 100 Mbit Network Card Connectivity Modem 56K external modem connected to Web Browser Not required Linux web client is not supported CD ROM Drive Required for installation Monitor SVGA 1024 X 768 display Table 12 Solaris Server Requirements Component Required Comments Operating System Solaris 9 or 10 Only English operating systems are supported Processor SPARC architecture 500MHz Hard Drive 40 GB Memory 1 5 GB RAM Network TCP IP 100 Mbit Network Card Connectivity Modem 56K external modem connected to COMI for remote access Web Browser Not required Solaris web client is not supported 1 of 2 Issue 10 June 2005 23 Application Environment Table 12 Solaris Server Requirements continued Component Required Comments CD ROM Drive Required for installation Monitor SVGA 1024 X 768 display Integration with HP HP OpenView 7 0 1 or HP OpenView is not included OpenView HP OpenView 7 5 on any Avaya Integrated Network Node HP OpenView 7 5 requires apatch Management CD Customers Manager must purchase install and maintain HP OpenView While Avaya services support Integrated Management when installed over HP OpenView they do not support the HP OpenView prod
16. offers 27 Compatibility services organizations 30 messaging systems 17 Integrated Management Compatibility Configuration Request Form CRF 31 voice systems 17 Linux 2 a a a n 31 INTUITYAudiksystem 25 Windows gt 32 Connectivity Network Connections 25 M contact information for Avaya 11 courier font meaning of 7 MultiSite Administration 36 Customer Implementation Options 28 O D Operating Environment 18 Data Help Desk DHD 30 Data Network Implementation Engineers 31 DEFINITY system 25 P PrxyAgent o 36 F Fault and Performance Manager 36 feedback about this book 16 Issue 10 June 2005 51 Index R Remote access hardware andsoftware 25 resources Avaya Communications Solutions and Integration CSI Group of Software Services 8 Avaya Network Management Software Systems Support Group NMSSS 9 Avaya Technical Service Organization TSO 9 Avaya Technology and Consulting ATAC 8 Customized Management Solutions for Avaya Integrated Management 10 S S8300 58500 58700 58710 media server 25 Service Request Documentation 31 Simple Network Management Protocol Agent 21 SMONManager
17. support 2 Click Find Documentation and Downloads by Product Name 3 Click the appropriate letter in the alphabet listing 4 Locate the product name and click the corresponding link 5 Select the software release from the drop down menu and click the arrow to display a list of available books for that product Tell Us What You Think Let us know how this book measured up to your expectations Your opinions are crucial to helping us meet your needs Send us your comments by mail fax or e mail as follows Mail Avaya Inc Avaya Integrated Management Documentation Team Room 3C 313 307 Middletown Lincroft Rd Lincroft NJ 07738 USA Fax Avaya Integrated Management Documentation Team 1 732 852 2469 E mail document avaya com Subject Avaya Integrated Management Documentation Team 16 Implementation Guidelines Chapter 1 Application Environment Overview Avaya Integrated Management provides a standards based infrastructure for an open application program interface and integrated network management in a converged multi vendor environment Avaya Integrated Management is comprised of a set of applications that provide systems administration network management and business integration in a converged voice and data environment While many of the individual management products have been available on an individual basis Avaya Integrated Management integrates voice centric management products and data centric manag
18. system or data device to be configured e Filters for forwarding of alarms for Avaya Fault and Performance Manager The Linux CRF must be submitted for implementation of one or more of the following Linux based applications e Avaya Fault and Performance Manager e Avaya Proxy Agent e Avaya MultiSite Administration Issue 10 June 2005 31 Implementation Services The Windows CRF must be submitted for implementation of one or more of the following Windows based applications e Avaya VoIP Monitoring Manager e Avaya Network Management Console e Avaya Provisioning and Installation Manager Avaya and Customer Responsibilities Table 14 Customer and Avaya Responsibilities on page 39 summarizes the responsibilities of the customer and the Avaya Data Network Implementation Engineering team for implementation of Avaya Integrated Management applications Note All customer requirements must be completed prior to the scheduled start date of implementation For a complete list of customer responsibilities please contact the Data Help Desk For all Data Network Implementation Engineering service orders the customer is responsible to e Identify a principal contact for this work e Schedule a time with the Data Network Implementation Engineering for the implementation e Complete and submit the Implementation Request Form IRF and Configuration Request Forms CRFs For remote implementation the customer must provide an onsite conta
19. terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may
20. the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User How to Get Help For additional support telephone numbers go to the Avaya support Web site http www avaya com support If you are Within the United States click the Escalation Management link Then click the appropriate link for the type of support you need Outside the United States click the Escalation Management link Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subc
21. 10 Implementation Guidelines Avaya Contact Information Avaya Network Management Software Systems Support Group NMSSS Table 1 and Table 2 provide contact information that you may use if you need assistance during the process of installing and setting up Avaya Integrated Management To access the links in Table 2 you must be able to access the Avaya intranet Table 1 Customer Accessible Resources Resource Contact Information Avaya Support Center http www avaya com support Network Management Software Systems Support NMSSS 1 800 237 0016 Communications Solutions and Integration CSI Group of Software Services 1 800 730 9108 prompt 3 Integrated Management Product Team Send email to AlMtraining avaya com Toll Fraud Intervention 1 800 643 2353 prompt 1 Table 2 Avaya Internal Resources Resource Contact Information Avaya System Management Support http aem support dr avaya com Avaya Technology and Consulting ATAC 1 888 297 4700 prompt 2 6 http forum avaya com requires a password Communications Solutions and Integration CSI Group of Software Services http associate2 avaya com sales market products data implementation services Integrated Management Services Support Plan http associate2 avaya com solution support plans Enterprise Issue 10 June 2005 11 Preface
22. 6 ext3 usr 6000 MB 15 ext3 opt 10000 MB 26 ext3 var 10000 MB 26 ext3 swap 2048 MB 2048 MB swap tmp 3000 MB 8 ext3 Total 37948 MB 100 Note The precise partition sizes are shown for a 40 GB hard drive Note that a 40 GB hard drive partitions to approximately 38 GB If the hard drive is bigger than 40 GB use the proportion column to partition the hard drive 4 In the BootLoader Configuration dialog box default settings are provided Click Next to accept the default settings 5 In the Network Configuration dialog box click Edit clear the Configure using DHCP check box enter the static IP address and subnet mask and then click OK 6 In the Firewall dialog box select No Firewall and then click Next 7 In the Network Configuration dialog box enter the fully qualified domain name in the hostname field gateway and primary secondary and tertiary DNS server IP addresses and then click Next 8 In the Package Install Defaults dialog box select Customize the set of packages to be installed and then click Next 44 Implementation Guidelines Installing Additional Software 9 In the Package Group Selection dialog box select the following packages KDE Desktop Editors Web Server php pgsql FTP Server Network Server openldap Legacy Network Server all KDE Software Development Legacy Software Development System Tools vnc tsclient uucp If you are using analog modem based alarmi
23. AVAYA Avaya Integrated Management Release 3 0 Implementation Guidelines 555 233 163 Issue 10 June 2005 Copyright 2005 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Disclaimer Avaya is not responsible for any modifications additions or deletions to
24. Cori neg wpiapueg aqung JUIJINDUOS yeag UN SA Bunioday bururoout uone n je eq Se qeueA uoneinbyuo ee T H I 3 suonepara ps y 03e4nByuo WA THEUD Y CHEUD a gt N e Poma 1 ap eprs no Aaa duro suoyd euros o GT Issue 10 June 2005 49 Sample VMM Configurator 50 Implemeniation Guidelines Index Index Symbols G gt meaning ofintext 7 General Network Information 31 A H Additionalresources 12 hardware and software components 20 Avaya HP OpenView support resources 8 Network Node Manager 24 support web site 16 Avaya and Customer Responsibilities 32 39 Avaya implementation services WENN St deor AA MA ur Soe 28 Implementation Request Form IRF 31 Avaya Site Administration 38 Application Description 81 Order and Contact Information 31 B Product and Services Requested 31 implementation services basic implementation services 29 onsite implementation 29 additional Services 30 onsite installation 29 bold text meaning of f remote implementation 28 implementation taskks 33 Integrated Management C applicatoons el Case Implementation Coordinator CIC 30
25. IP Monitoring Manager gt Client to start the VoIP Monitoring Manager client 3 Start a call between two IP phones 4 In the left hand panel in the VoIP Monitoring Manager client select the Endpoint tab and then click the Search button to launch the Search dialog Select the search option Sessions active in the last 1 minute This is the default setting Click the Search button The Search Results List updates with a list of Active Endpoints At least two endpoints should appear in the list It will also list the Endpoint type IP address and phone number Now select the Endpoint from the list and click the Report button to view the QoS data for that Endpoint 6 Hang up the call and wait one minute 7 In the left hand panel of the VoIP Monitoring Manager client select the Endpoint tab and then click the Search button to launch the Search dialog Select the search option Sessions active in the last 1 minute 8 Click the Search button and confirm that there are no active endpoints 9 Select the Sessions active from radio button Issue 10 June 2005 37 Implementation Services 10 Click the top date drop down arrow to access the calendar and time for the starting period of your Search Select hours minutes seconds and AM PM then select the day Click outside the calendar window to close the calendar Click the bottom date drop down arrow to access the calendar and time for the ending period of the query as described ab
26. S BEER ER SHS NG BG Application Installation and Configuration Implementation Verification 2 Avaya Fault and Performance Manager and Avaya Proxy Agent Avaya MultiSite Administration AvayasSMONManager Avaya VoIP Monitoring Manager Avaya Site Administration Avaya Voice Announcement Manager Avaya Provisioning and Installation Manager Appendix A Overview of Responsibilities Appendix B Installation of Red Hat Linux CID a o EDK ee RARA RA AAA AAA Installing Red Hat Enterprise Linux ES 3 0 or Red Hat Enterprise Linux AS3 0 Installing Additional Software Determining Whether RPM Files are Already Installed installing REM FIIES ce ciaws ctw oes ce XE Sx Se Su be tee ee s Appendix C SampleVMMConfigurator ap oo oo NO AG AB Ob ee a Re we LK Ru 6 Implementation Guidelines 33 33 34 35 35 35 36 36 37 37 38 38 38 39 43 43 43 45 47 47 49 51 Preface Purpose This book provides the customer with an overall strategy for implementation of Avaya Integrated Management applications It describes the roles and responsibilities of the customer and Avaya Services in the implementation of the applic
27. ake necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact the Technical Service Center at 1 800 242 2121 or contact your local Avaya representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant It is recommended that repairs be performed by Avaya certified technicians The equipment cannot be used on public coin phone service provided by the telephone company Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information This equipment if it uses a telephone receiver is hearing aid compatible Canadian Department of Communications DOC Interference Information This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada This equipment meets the applicable Industry Canada Terminal Equipment Tech
28. ation Engineer gathers additional information from the customer technical contact to add to the Installation Specification The Installation Specification provides technical information to guide the implementation and is available to Avaya technical services teams that provide maintenance support for the applications See Service Request Documentation on page 31 for more information about the IRF and CRFs Service Request Documentation When implementation services for Avaya Integrated Management applications are ordered the customer must work with your account team to complete an Implementation Request Form IRF and applicable Configuration Request Forms CRFs These forms provide information that the Data Network Implementation Engineer uses to configure the Avaya Integrated Management software to meet customer requirements Implementation Request Form The Implementation Request Form IRF provides the Implementation Engineer with basic customer contact and site information including e Order and contact information e Product and services requested Application description e General network information Configuration Request Form In addition to the IRF a Configuration Request Form CRF must be completed for key Avaya Integrated Management applications to be installed The CRF contains information that describes the customer requirements for the implementation of the specific application for example e Information on each voice
29. ations This book addresses e Pre implementation requirements of the network management computing platforms e Pre implementation installation of the operating system on the computing platforms e Post implementation verification checklist The Avaya Data Network Implementation Engineering team formerly RNIS provides implementation services for Avaya Integrated Management applications See Support Resources on page 8 for more information about planning consulting and technical services that are available from Avaya Avaya Authorized Business Partners may also provide implementation services Details of implementation services offered by business partners must be obtained from the business partners and are not discussed in book Intended Audience This book is intended for customers to describe the roles and responsibilities of the customer and Avaya Services in the implementation of Avaya Integrated Management applications Conventions Used in This Book The following typographical conventions are used e Bold type is used to indicate information that you type buttons in a window and the Enter key on the keyboard It is also used for emphasis e Courier font is used for any information that the computer screen displays e Arrows indicate options that you select from cascading menus for example Select File gt Open means choose the Oper option from the File menu Issue 10 June 2005 7 Preface Support Resources
30. ber of modems required to support serial alarming must be determined on a case by case basis by the Data Network Implementation Engineer Computing Platform The customer is responsible for acquiring servers and loading the Windows server Red Hat Enterprise Linux server or Solaris server operating systems It is important that the computing platform meet the minimum requirements specified in the following tables e Table 10 Windows Server Requirements on page 21 e Table 11 Red Hat Enterprise Linux Server Requirements on page 23 e Table 12 Solaris Server Requirements on page 23 Failure to meet these requirements may result in poor system performance If desired Avaya Services will install the Windows server Red Hat Enterprise Linux server or Solaris server operating systems for an additional charge 34 Implementation Guidelines Specific Implementation Tasks When loading the Red Hat Enterprise Linux server operating system it is important to note that the default settings are not appropriate for the Linux based applications in Avaya Integrated Management It is mandatory that the installation guidelines provided in Appendix B Installation of Red Hat Linux on page 43 be closely followed Deviation from these guidelines may result in failure of the Linux based applications to operate on the server or the platform acceptance test to fail thus delaying the completion of the implementation process After Red Hat Ent
31. ct to assist during installation For onsite installations or onsite implementations the customer must provide Avaya personnel with access to appropriate facilities and computer systems Note If required documentation is not provided to the Implementation Engineer or dial up connectivity has not been verified at least 5 business days prior to the scheduled implementation date the implementation will be rescheduled to the next available date 32 Implementation Guidelines Specific Implementation Tasks Specific Implementation Tasks Implementation of Avaya Integrated Management applications includes the following tasks e Platform and Network Readiness Remote connectivity Computing platform IP connectivity e Installation and configuration of one or more of the Avaya Integrated Management applications on customer management servers e Implementation Verification The following sections describe these tasks in more detail Remote Connectivity For remote implementations the Data Network Implementation Engineer must have remote access to the customer s network management server s Avaya Services also requires remote access for ongoing maintenance support of installed Avaya Integrated Management applications The customer is responsible for the installation configuration and testing of modems on the server s prior to implementation of Avaya Integrated Management applications Remote access is typically provided by an analo
32. duct complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 EN55022 1998 and AS NZS 3548 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including Electrostatic Discharge ESD IEC 61000 4 2 Radiated Immunity IEC 61000 4 3 Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 Conducted Immunity IEC 61000 4 6 Mains Freguency Magnetic Field IEC 61000 4 8 Voltage Dips and Variations IEC 61000 4 11 Power Line Emissions IEC 61000 3 2 Electromagnetic compatibility EMC Part 3 2 Limits Limits for harmonic current emissions Power Line Emissions IEC 61000 3 3 Electromagnetic compatibility EMC Part 3 3 Limits Limitation of voltage changes voltage fluctuations and flicker in public low voltage supply systems Federal Communications Commission Statement Part 15 Means of Connection Connection of this equipment to the telephone network is shown in the following tables For MCC1 SCC1 CMC1 G600 and G650 Media Gateways Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interfe
33. e the VoIP Monitoring Manager Configurator prior to installing VoIP Monitoring Manager See Appendix C Sample VMM Configurator on page 49 to view a copy of the VoIP Monitoring Manager Configurator completed with sample data Completing the VoIP Monitoring Manager Configurator will help you determine whether the MSDE database that comes with the VoIP Monitoring Manager application will meet the customer s needs It will also help you determine whether a single VoIP Monitoring Manager server will be sufficient For example in cases where there are more than 4000 simultaneous RTCP streams 2000 concurrent calls coming into the server multiple VoIP Monitoring Manager servers should be considered You can also use the VoIP Monitoring Manager Configurator to help determine how to configure VoIP Monitoring Manager parameters once the application is installed For example you can adjust numbers in the VoIP Monitoring Manager Configurator such as RTCP Reporting Intervals and History Days to get an idea of how to configure them to achieve the desired goal Using the VoIP Monitoring Manager Configurator will require that you gather information from the customer about their volume of IP calls To access the VoIP Monitoring Manager Configurator go to http www auslabs avaya com ClearCase View VMM StandardsAndGuidelinesSet General VMMConfigurator xls To access this link you must be able to access the Avaya intranet 20 Implementation Guideline
34. ement products and provides a common user interface Voice and Messaging System Compatibility The Avaya Integrated Management products manage devices using IP All adjunct devices and non IP enabled devices may relay alarms to the Avaya Proxy Agent using dial up serial alarming Avaya Integrated Management is compatible with voice systems messaging systems and call management systems as shown in Table 8 Table 8 Avaya Integrated Management System Compatibility System Release DEFINITY R DEFINITY SI DEFINITY CSI DEFINITY ONE IP600 Release 9 10 or MultiVantage System must be configured for IP administration S8100 Media Server MultiVantage S8300 Media Server MultiVantage and later or Communication Manager 8500 Communication Manager S8700 Media Server MultiVantage and later or Communication Manager S8710 Media Server MultiVantage and later or Communication Manager 1 of 2 Issue 10 June 2005 17 Application Environment Table 8 Avaya Integrated Management System Compatibility continued System Release INTUITY AUDIX Release 5 1 and later INTUITY AUDIX LX Release IA 1 0 17 X DEFINITY AUDIX Release 3 1 or later Modular Messaging Release 1 1 Multipoint Control Unit MCU Release 7 2 8300 INTUITY AUDIX MultiVantage IP600 DEFINITY ONE AUDIX Release 9 or later INTUITY Interchange 5 1 or later
35. equipment Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition or IEC 60950 1 1st Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition or CAN CSA C22 2 No 60950 1 03 UL 60950 1 Safety Requirements for Information Technology Equipment AS NZS 60950 2000 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 The equipment described in this document may contain Class 1 LASER Device s These devices comply with the following standards EN 60825 1 Edition 1 1 1998 01 21 CFR 1040 10 and CFR 1040 11 The LASER devices used in Avaya equipment typically operate within the following parameters Typical Center Wavelength Maximum Output Power 830 nm 860 nm 1 5 dBm 1270 nm 1360 nm 3 0 dBm 1540 nm 1570 nm 5 0 dBm Luokan 1 Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposures Contact your Avaya representative for more laser product information Electromagnetic Compatibility EMC Standards This pro
36. erprise Linux server software has been installed and configured on the computing platform it is important that the customer verify that a dial up connection can be established by dialing into the server via a phone line connected to the modem on serial port COM ttySO A successful connection is indicated by display of a Linux login prompt Remote connectivity is required as a condition of warranty and post warranty service Where Avaya Services will provide remote implementation services the customer must verify that a dial up connection can be established prior to the scheduled date of implementation IP Connectivity Network verification is performed by the Data Network Implementation Engineer prior to implementation of any server based application in Avaya Integrated Management This test is performed to ensure that the network management server s have IP connectivity to all devices to be managed including voice systems messaging systems and data switches It is the customer s responsibility to design and implement local and or wide area networking such that each management server has IP connectivity to each device it will manage Application Installation and Configuration Based on information on the customer s Implementation Request Form IRF and Configuration Request Forms CRFs submitted with the order and direct communications with the customer technical contact the Data Network Implementation Engineer will create an Installa
37. g modem connected directly to the server in conjunction with an analog phone line with a telephone number accessible on the public phone network Testing must include e Establishing a dial up connection and initiation of a pcAnywhere session on a Windows server and e Establishing a dial up connection and initiation of a Telnet session from the Linux command prompt on a Linux server Where multiple network management servers are present and connected via an IP network only one network management server requires remote access capabilities The remaining network management servers may be accessed through use of a Telnet session originating at the server with remote access This arrangement is not dependent on the operating systems Linux or Windows Server of the network management servers If a Linux server hosts remote access a modem must be connected to serial port COM1 ttySO While internal and USB modems can be configured to work with Red Hat Linux Avaya recommends a US Robotics Sportster 56k external modem to provide reliable remote connectivity in support of remote implementation and maintenance services Issue 10 June 2005 33 Implementation Services No additional software is required on Linux servers because the Red Hat Linux installation loads Virtual Network Computing VNC software The Implementation Engineer uses a modem to establish a dial up point to point protocol PPP connection Once the PPP session is established the
38. h application installation or configuration The Avaya TSO also provides warranty and maintenance services for an application after that application has been properly installed and configured An application is considered properly installed when the implementation verification tasks defined in Implementation Verification on page 35 have been successfully completed Avaya TSO support is available at 1 800 242 2121 then follow the prompts for Avaya Integrated Management Overview of Avaya Implementation Services Avaya implementation services are available for individual or small groups of applications included in Avaya Integrated Management Due to installation and configuration complexities it is strongly recommended that Avaya Services implement Avaya MultiSite Administration Avaya Proxy Agent and Avaya Fault and Performance Manager The customer may choose to implement the remaining applications or have Avaya Services perform these implementations Basic implementation services can be provided in the following ways e Remote Implementation Data Network Implementation Engineers can perform basic implementation remotely using remote access technology e g dial up modem to access the customer servers The remote Data Network Implementation Engineer is in telephone contact with the designated customer representative as necessary during the implementation process The customer representative assists with the implementation as follows
39. he customer in understanding basic operations of Avaya Fault and Performance Manager and Avaya Proxy Agent e Verify that the customer has changed the root and g3maadm logins for the Linux server platform e Verify that the customer can start and stop Avaya Proxy Agent e Verify that the customer can display the status screen to view the status and statistics of the Avaya Proxy Agent connection and the managed node e Verify that the customer can add modify delete managed devices from Avaya Proxy Agent via the change managed nodes command e Verify that the customer can set change voice system login information for Avaya Proxy Agent via the change managed nodes command Avaya MultiSite Administration Once Avaya MultiSite Administration has been installed and configured the Data Network Implementation Engineer performs the following steps to verify proper operation with each managed voice system and each messaging system for which the application was configured e Verify successful client configuration by launching from Start menu and Avaya Integrated Management Launch Page e Change the default admin password and report this to the customer e Create at least one Avaya MultiSite Administration user for the customer in the Avaya Integrated Management Database application Then in Avaya MultiSite Administration assign a voice system to that user e Verify the queue is running for each configured voice system and messaging system
40. ifier REN Jacks A S Code Off premises station OL13C 9 0F RJ2GX RJ21X RJ11C DID trunk 02RV2 T 0 0B RJ2GX RJ21X CO trunk 02GS2 0 3A RJ21X 02LS2 0 3A RJ21X Tie trunk TL31M 9 0F RJ2GX Basic Rate Interface 02155 6 0F 6 0Y RJ49C 1 544 digital interface 04DU9 BN 6 0F RJ48C RJ48M 04DU9 IKN 6 0F RJ48C RJ48M 04DU9 ISN 6 0F RJ48C RJ48M 120A4 channel service 04DU9 DN 6 0Y RJ48C unit For G350 and G700 Media Gateways Manufacturer s Port FIC Code SOC Network Identifier REN Jacks A S Code Ground Start CO trunk 02GS2 1 0A RJ11C DID trunk 02RV2 T AS 0 RJ11C Loop Start CO trunk 02LS2 0 5A RJ11C 1 544 digital interface 04DU9 BN 6 0Y RJ48C 04DU9 DN 6 0Y RJ48C 04DU9 IKN 6 0Y RJ48C 04DU9 ISN 6 0Y RJ48C Basic Rate Interface 02185 6 0F RJ49C For all media gateways If the terminal equipment for example the media server or media gateway causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to m
41. ired knowledge and resources from a variety of sources including but not limited to Installation documents System administration documents Security documents Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure Your Avaya provided telecommunications systems and their interfaces Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void the user s authority to operate this
42. l user interfaces for troubleshooting purposes This may not be required if an alternate method for displaying the XWindow desktop of the Linux server is provided e vnc server located in XWindows System The vnc server RPM is required for remote maintenance by Avaya Services for access to graphical user interfaces for troubleshooting purposes This may not be required if an alternate method for displaying the XWindow desktop of the Linux server is provided e httpd installed with Integrated Management 3 0 The httpd RPM is required by the Integrated Management Database e php located on Web Server The php RPM is required by the Integrated Management Database e php pgsql located on Web Server The php pgsql RPM is required by the Integrated Management Database e openldap 2 0 23 4 located on Network Server The openldap RPM is required by MultiSite Administration for Modular Messaging and SSH support e cyrus sasl 1 5 24 25 installed with Integrated Management 3 0 The cyrus sasl RPM is required by MultiSite Administration for Modular Messaging and SSH support e openssl 0 9 6b 18 installed with Integrated Management 3 0 The openssl RPM is required by MultiSite Administration for Modular Messaging and SSH support Note Most of these RPM files are installed during the operating system installation while others are installed during installation of the Integrated Management 3 0 applications that run on the Linux server
43. ng with Proxy Agent on this server also select System Tools click Details select UUCP and then click OK When done click Next 10 In the About to Install dialog box click Next The files are installed 11 In the Install Successful dialog box click Exit to reboot the system The system reboots 12 In the User Account dialog box add at least one regular user account to the system 13 In the Red Hat Network dialog box register the system with Red Hat to obtain OS updates and fixes and to use the up2date tool to keep the OS up to date 14 In the Finish Setup dialog box click Next Installing Additional Software To install additional software perform the following steps 1 After you install Red Hat you must install the mgetty Red Hat Package Manager RPM files from the Red Hat CD The mgetty RPM is required for remote maintenance by Avaya Services This may not be required if alternate remote network access RAS VPN is being provided to Avaya Services personnel 2 In addition verify that the following RPM files were loaded during the Red Hat installation ppp The ppp RPM is required for remote maintenance by Avaya Services This may not be required if alternate remote network access RAS VPN is being provided to Avaya Services personnel Issue 10 June 2005 45 Installation of Red Hat Linux e vnc located in System Tools The vnc RPM is required for remote maintenance by Avaya Services for access to graphica
44. nical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Installation and Repairs Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped
45. occur in which case the user may be required to take corrective actions COPS MUERE A ERARAS V CC I okt CHSC IFA Gabe cc COREA AER CHATS amp BK HEH ZELIZILNHVET LONXSICUERHAAGEU ZEE SLIBRANSILBHV EF To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support Contents at sik SKS SHORE RED CREE SHES HSE DY GODS 7 dl o AA AAA ee AAA RARA 7 Intended Audience 00 A we eS mm ee a meom m n 7 Conventions Used in This Book 7 Support RESDUNCES 2242s cite bees ac 8 Avaya Technology and Consulting ATAC 8 Communications Solutions and Integration CSI Group of Software Services 8 Avaya Technical ServiceOrganization TSO 9 Avaya Network Management Software Systems Support Group NMSSS 9 Customized Management Solutions for Avaya Integrated Management 10 AvayaContactinformation 11 AdditionalResources 12 Product Documentation 15 How to Access Books on the Web 16 TeliUsWhatYo
46. of the following service groups e Data Help Desk DHD The primary objective of the DHD is management and scheduling of Data Network Implementation Engineering resources The DHD team receives and tracks all requests to engage Data Network Implementation Engineering support Requests are reviewed for assignment feasibility entered into an internal tracking system and assigned to an Implementation Engineer and a Case Implementation Coordinator CIC associate e Case Implementation Coordinator CIC An internal administrative group that tracks Data Network Implementation Engineering service orders from receipt to completion This group interfaces with all sales teams for service order accuracy confirms or negotiates service delivery dates with customers and provides status on service progress throughout the life cycle of an order Where applicable the CIC group will see that the necessary FSO ISO resources have been scheduled for service projects At the completion of service the CIC group contacts the customer to gain acceptance of the work performed 30 Implementation Guidelines Services Organizations Involved in Avaya Integrated Management Implementations e Data Network Implementation Engineer The Data Network Implementation Engineer receives the order documentation including the Implementation Request Form IRF and Configuration Request Forms CRFs from the DHD team and creates the Installation Specification The Implement
47. ontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed eguipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acqu
48. ove The top and bottom date fields display the selected date 11 Click the Search button The Search Results List updates with a list of Historical Endpoints It also lists the endpoint type IP address and phone number To view the QoS data select the Endpoint and click the Report button Avaya Site Administration Perform the following tasks e Verify successful installation by launching from Start menu and Avaya Integrated Management Launch Page e For upgrades from an existing version of Avaya Site Administration verify that all customer settings remain in place Avaya Voice Announcement Manager Perform the following tasks e Verify successful installation by launching from Start menu and Avaya Integrated Management Launch Page e Configure at least one voice system in Avaya Voice Announcement Manager and verify IP connectivity to the voice system and Avaya Voice Announcement Manager board Avaya Provisioning and Installation Manager Perform the following tasks e Verify successful installation by launching from Start menu and Avaya Integrated Management Launch Page e Verify that a simple Device Profile can be created and sent successfully e Verify that a simple Template can be created and sent successfully e Verify that for a G250 with Survivability the SLS data can be collected and viewed in the Device Profile wizard 38 Implementation Guidelines Appendix A Overview of Responsibilities Table 14 provide
49. ponent Required Comments Integration with HP OpenView Network Node Manager HP OpenView 7 0 1 or HP OpenView 7 5 HP OpenView 7 5 requires a patch HP OpenView is not included on any Avaya Integrated Management CD Customers must purchase install and maintain HP OpenView While Avaya services support Integrated Management when installed over HP OpenView they do not support the HP OpenView product itself Port for Avaya VoIP Monitoring Manager The Avaya VoIP Monitoring Manager client and server software communicate using Java Remote Method Invocation RMI and use port 1099 on the machine on which the server is running If this port is unavailable the server will attempt to use the following ports 49177 51173 or 63006 Although it is unlikely that all of these ports will be in use on a single machine ensure that at least one of these ports is available 2 of 2 1 The operating system can be on a high end desktop machine A server class hardware platform is not required 22 Implementation Guidelines Hardware and Software Components Table 11 Red Hat Enterprise Linux Server Requirements Component Required Comments Operating System Red Hat Enterprise Linux ES R3 0 or Red Hat Enterprise Linux AS R3 0 For upgrade installations Red Hat Enterprise Linux ES R2 1 is supported Only English operating systems are supported COMI for remote
50. rence when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when answered by the called station answered by the attendant or routed to a recorded announcemenit that can be administered by the customer premises eguipment CPE user This eguipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible exceptions are A call is unanswered A busy tone is received A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990
51. ring the installation of Red Hat Enterprise Linux ES 3 0 or Red Hat Enterprise Linux AS 3 0 to support Avaya Fault and Performance Manager Avaya Proxy Agent and Avaya MultiSite Administration Note Red Hat Enterprise Linux ES 3 0 or Red Hat Enterprise Linux AS 3 0 is required for new installations Red Hat Enterprise Linux ES 2 1 is supported only if you are upgrading from Avaya Integrated Management Release 2 1 to Avaya Integrated Management Release 3 0 If an option is not specified in this document select the default response Note Make sure a modem is attached to COM 1 ttySO of the Linux server for dial in access and turned on while you install Red Hat Linux Installing Red Hat Enterprise Linux ES 3 0 or Red Hat Enterprise Linux AS 3 0 To install Red Hat Enterprise Linux ES 3 0 or Red Hat Enterprise Linux AS 3 0 perform the following steps 1 In the Disk Partitioning Setup dialog box choose Manually Partition with Disk Druid and click Next 2 In the Disk Setup dialog box use the Delete button to delete any partitioning that appears for the hard drive Issue 10 June 2005 43 Installation of Red Hat Linux 3 In the Disk Setup dialog box use the New button to add partitions as shown in Table 15 Table 15 Hard Drive Partitions Proportion of File Mount Partition Size Disk Space System Point 40 GB HD gt 40 GB HD Type 800 MB 2 ext3 boot 100 MB 1 ext3 home 6000 MB 179
52. s Table 10 Windows Server Requirements Hardware and Software Components Component Required Comments Operating System Microsoft Windows 2003 Standard Edition server Microsoft Windows 2003 Enterprise Edition server or Microsoft Windows 2000 server VoIP Monitoring Manager can also be installed on Windows XP Professional Only English operating systems are supported Processor 2 8 GHz Pentium 4 A maximum of two processors is supported Hard Drive 40 GB Memory 1 5 GB RAM Network TCP IP 100 Mbit Network Card Only one network interface is Connectivity supported Dual network interface cards NICs or additional software network interfaces such as a VPN interface are not supported Modem 56K modem for remote access CD ROM Drive Required for installation Monitor SVGA 1024 X 768 display SNMP Agent The Simple Network Management Protocol SNMP Agent is the Windows Service that runs on your computer SNMP must be installed prior to installing VoIP Monitoring Manager Extra Software Anti virus software pcAnywhere Required for Avaya support pcAnywhere is required for remote access by Avaya Services Web Browser Internet Explorer 6 0 Required for access to the Integrated Management Launch Page and web based clients 1 of 2 Issue 10 June 2005 21 Application Environment Table 10 Windows Server Requirements continued Com
53. s an overview of customer and Avaya responsibilities Table 14 Customer and Avaya Responsibilities Task Customer Avaya lis Software Hardware Procurement a Platform and Software Procurement Server hardware Windows Server Operating System Red Hat Linux Enterprise Server HP OpenView Network Node Manager for Windows optional hss b Connectivity Device Procurement Remote access equipment to support product maintenance S Platform Installation and Configuration a Microsoft Windows Installation and Configuration Hardware specific patches and drivers loaded LAN Interface Card configuration Platform Acceptance Test SISISIS Verification of Platform Readiness b Red Hat Linux Enterprise Server Installation and Configuration Hardware specific patches and drivers loaded LAN Interface Card configuration Platform Acceptance Test NINN Ss Verification of Platform Readiness 1 of 3 Issue 10 June 2005 39 Overview of Responsibilities Table 14 Customer and Avaya Responsibilities continued Task Customer Avaya c NMS O S Installation and Configuration optional Hardware specific patches and drivers loaded LAN Interface Card configuration Install and Configure Trouble Ticketing software Platform Acceptance Test NSNSISSIS Verification of Platform Readiness
54. software e Onsite Implementation Onsite Implementation is available as an add on offer The Data Network Implementation Engineer travels to the customer site to perform the implementation Onsite Installation and Onsite Implementation should never be ordered together Basic Implementation Basic implementation services include the following e Installation of an Avaya Integrated Management application on a customer supplied server e Configuration of the application to operate with one voice or messaging system DEFINITY or INTUITY or one Avaya P130 P330 P580 P880 device stack as appropriate for the application e Verification that the application operates correctly with that managed device Basic implementation services do not include setup of customer server hardware or operating environment or design implementation of network connectivity For Avaya Integrated Management applications that manage voice systems some parameters must be configured on the voice system for it to operate with the application In particular a login and password is required for all applications An application specific login is recommended to enable appropriate access rights and create an application specific audit trail in the voice system log In addition some applications require configuration of the IP address of the network management server and alarm notification information into the voice system Issue 10 June 2005 29 Implementation Services
55. t products in Avaya Integrated Management NMSSS will either answer your questions directly or connect you with an associate who can answer questions about the products Issue 10 June 2005 9 Preface Customized Management Solutions for Avaya Integrated Management The Integrated Management Product Team understands customer s needs and is focused on customer satisfaction See Table 1 Customer Accessible Resources on page 11 for contact information The Product Team will assist customers with Avaya Integrated Management projects and will provide e Project Management An Integrated Management project person will work with the customer to access configuration and customization requirements for any or all applications within each Avaya Integrated Management offer If custom work is required the evaluation will include a proposed statement of work and price Note that this offer is not intended to provide installation for customers that choose to implement Integrated Management applications using Avaya Services or third party implementation services e Training Basic training can be performed remotely using an interactive medium to display the applications and a conference bridge for audio On site training can be customized to meet the customer s needs Customized training will focus on application functionality that is relevant to the customer and provide focused knowledge transfer to facilitate application specific training
56. tion Specification This document provides technical information to guide the implementation and is available to Avaya technical services teams that provide maintenance support for the applications Implementation Verification Once an application is installed and configured for operation with one or more managed devices the Data Network Implementation Engineer performs an application specific Acceptance Test to verify application implementation Issue 10 June 2005 35 Implementation Services Avaya Fault and Performance Manager and Avaya Proxy Agent Once Avaya Fault and Performance Manager and Avaya Proxy Agent have been installed and configured the Data Network Implementation Engineer performs the following steps to verify proper operation with each managed voice and messaging system for which the applications were configured e Establish a connection between each voice or messaging system and Avaya Proxy Agent e Verify that each voice or messaging system can send alarms to the Avaya Proxy Agent e Verify that the Avaya Fault and Performance Manager server can receive alarms from each voice system e Verify that the Avaya Fault and Performance Manager server can retrieve configuration data from each voice system e Generate a test alarm for each managed node and verify that Avaya Fault and Performance Manager received the alarm In addition to verification of the application the Data Network Implementation Engineer assists t
57. tration User Guide 14 300217 Avaya Network Configuration Manager User Guide 14 300167 Avaya Integrated Management Release 3 0 Software Update Manager User 14 300168 Guide Avaya Integrated Management Release 3 0 Network Management Console 14 300169 User Guide Avaya Integrated Management Release 3 0 SMON Manager User Guide 14 300209 Avaya Integrated Management Release 3 0 Address Manager User Guide 14 300170 Avaya Integrated Management Release 3 0 QoS Manager User Guide 14 300216 Avaya Integrated Management Release 3 0 Secure Access Administration 14 300537 User Guide Avaya Integrated Management Release 3 0 Reference Guide 14 300531 2 of 2 a This document was not updated for Release 3 0 Product Documentation The latest version of Avaya Integrated Management product documentation including this book is available from the Avaya Support Web Site To view or download these books from the Web you must have access to the Internet an Internet browser and Adobe Acrobat Reader version 5 0 or later Adobe Acrobat Reader is provided on the Enterprise Network Management CDs and is also available from http www adobe com See How to Access Books on the Web for instructions on how to view or download these books Issue 10 June 2005 15 Preface How to Access Books on the Web To view or download books from the Avaya Support Web Site follow these steps 1 Access http Awww avaya com
58. uThink 16 Chapter 1 Application Environment 17 Ee PARE m Rm E to TO CE TIAXCItTtlto Trl AA 17 Voice and Messaging System Compatibility 17 OperatingEeEnvironment 18 Hardware and Software Components 20 Server Requirements for VoIP Monitoring Manager 20 Connectivity Network Connections 25 Remote Access HardwareandSoftware 25 Symmetric Multi Processor SMP Support 25 Chapter 2 Implementation Services 27 Product Packaging isum ox a 9o km xo A ee ee A 27 Customer Implementation Options ee 28 Overview of Avaya Implementation Services 28 Basic Implementation lt lt lt lt lt lt cnn 29 Services Organizations Involved in Avaya Integrated Management Implementations 30 ServiceReguestDocumentation 31 Implementation Request Form 31 Configuration Request Form 31 Avaya and Customer Responsibilities 32 Issue 10 June 2005 5 Contents SpecificimplementationTasks Remote Connectivity Computing Platform lt s eo ee stew e ee ee dae ed eed eee aga uoo con bt bo eR Bek DEEWANA AN
59. uct itself 2 of 2 Table 13 Windows Client PC Requirements Component Required Comments Operating system Microsoft Windows 2000 Windows XP Professional or Windows 2003 Processor 600 MHz Pentium Hard Drive 1 GB Required to install all of the client components Memory 256 MB RAM Monitor SVGA 1024 X 768 display Network TCP IP 10 100 Network Card Connectivity Modem 56K Modem May be required for remote access to the client PC CD ROM Drive Required for installation Web Browser Internet Explorer 6 0 Required to access the Integrated Management Launch Page and web based clients 24 Implementation Guidelines Connectivity Network Connections Connectivity Network Connections Avaya Integrated Management requires a local or wide area network connection to all network devices and supporting databases The customer is responsible for designing and implementing local or wide area network connections The network connections must be in place and tested prior to Integrated Management implementation Assistance with network setup is not part of an Avaya Integrated Management offer but may be performed by Avaya Services under a different offer Implementation requires the following network information e The IP address of each DEFINITY system e The IP address of each INTUITY Audix system e The IP address of each S8300 S8500 S8700 S8710 media server
60. ustomer s network design requirements and performance expectations and then creates the hardware and software installation specification used to implement data devices including Cajun VPN Wireless LAN Secure Gateways Extreme and multi vendor data equipment 8 Implementation Guidelines Avaya Network Management Software Systems Support Group NMSSS The CSI Group provides support on a contract basis You can purchase various implementation offers from the CSI Group in Tampa Florida See Table 1 Customer Accessible Resources on page 11 for contact information Avaya Technical Service Organization TSO The Avaya Technical Service Organization TSO provides support to the Avaya Integrated Management client teams field technicians and customers The TSO will bill customers for support on a time and materials basis if the following conditions exist e Customers do not provide remote access e Customers do not have a current maintenance agreement e Customers do not procure and install the required systems and software as defined in the Integrated Management Services Support Plan e Customers request support that is outside the purchase agreement The TSO does not support hardware or software that customers purchase from third party vendors Avaya Network Management Software Systems Support Group NMSSS The Avaya Network Management Software Systems Support Group NMSSS in Tampa Bay Florida answers customer calls abou
61. vaya VolP Monitoring Manager Avaya Device Managers S Avaya Provisioning and Installation Manager S NIN IN IN IN IN IRON IRON Avaya Site Administration Avaya Voice Announcement Manager 20f2 Issue 10 June 2005 19 Application Environment Hardware and Software Components The customer is responsible to provide the hardware platform operating system software and network used to host the Avaya Integrated Management applications The minimum hardware and software requirements needed to support the Avaya Integrated Management applications are provided in the following tables e Table 10 Windows Server Requirements on page 21 e Table 11 Red Hat Enterprise Linux Server Requirements on page 23 e Table 12 Solaris Server Requirements on page 23 e Table 13 Windows Client PC Requirements on page 24 In addition to the specifications provided in these tables Avaya recommends the use of servers that are certified for use with Red Hat Enterprise Linux as listed on Red Hat s Hardware Compatibility List which can be found at http nardware redhat com hcl Use of a computing platform that is below the recommended configurations may result in poor performance Server Requirements for VoIP Monitoring Manager In addition to ensuring the Windows server meets the requirements provided in Table 10 Windows Server Requirements on page 21 it is recommended that you us
62. y can use VNC to continue installation configuration and verification of the Avaya Integrated Management applications If a Windows server hosts remote access it is the customer s responsibility to obtain and load Symantec s pcAnywhere remote control software version 10 0 or higher This enables the Implementation Engineer to accomplish remote implementation of Avaya Integrated Management applications and it is also required for warranty and maintenance services provided by Avaya Services Note that Avaya Proxy Agent running in a Linux environment may receive alarms from adjunct units such as messaging systems and integrated voice response systems over a serial link Dial up serial alarming is also used for DEFINITY voice systems running R9 1 and R9 2 software Additional analog modem s and phone line s are used to receive these alarms as the modem on COM1 must be dedicated to implementation and maintenance Typically one modem is required to support alarm reception while a second modem is required to support alarm forwarding However the number of required modems and the possible need for a Serial O Board to provide additional serial ports is dependent on the following e Number of managed nodes using serial alarming e Whether the proxy server is providing alarm reception only or must perform alarm forwarding and filtering e Whether the managed nodes are duplicated for redundancy or high reliability As a result the num

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