Avaya Integrated Management Release 2.0 Configuring Red Hat Linux User's Manual
Contents
1. Avaya Integrated Management Release 2 0 Advanced Converged Management Installation and Upgrade 555 233 160 Issue 2 Tell Us What You Think Let us know how this book measured up to your expectations Your opinions are crucial to helping us meet your needs Please send us your comments by mail fax or e mail as follows Mail Avaya Inc Avaya Integrated Management Documentation Team Room 3C 313 307 Middletown Lincroft Rd Lincroft NJ 07738 USA Fax Avaya Integrated Management Documentation Team 1 732 852 2469 E mail document avaya com 8 Avaya Integrated Management Configuring Red Hat Linux Welcome How to Access Books on the Web You can view or download the latest version of this book from the Avaya Inc web site You must have access to the Internet an Internet browser and Adobe Acrobat Reader version 5 0 or later with Search Adobe Acrobat Reader is available from http Avww adobe com To view or download the latest version of the Avaya Integrated Management documentation 1 Access http www avaya com support 2 In the left column click System and Network Management 3 Scroll to Integrated Management locate the product name and click the link corresponding to the software release to display a list of available books for that product Avaya Integrated Management Configuring Red Hat Linux How to Access Books on the Web 10 Avaya Integrated Management Configuring Red Hat Linux 2 Linu2. CD ROM drive To do so perform the following steps a Type mount dev cdrom b Type cd dev cdrom RedHat RPMS 4 At the command prompt type rpm iv lt name of RPM package gt Determining whether RPM files are already installed 1 In the terminal emulation window at the command prompt type rpm q lt name of RPM package gt 2 To search for RPM files using a partial RPM package name at the command prompt type rpm qa grep lt partial name gt For example rpm qa grep vnc to determine if any RPM packages beginning with vnc have been installed Avaya Integrated Management Configuring Red Hat Linux 15 Determining whether RPM files are already installed 16 Avaya Integrated Management Configuring Red Hat Linux
3. Software 00 0 eee e eee eee eee nee 14 Tostalling REM Ples 2034564 jeererevergeh edu EDENE rE EIEE ETENE 15 Determining whether RPM files are already installed 15 Avaya Integrated Management Configuring Red Hat Linux Table of Contents 6 Avaya Integrated Management Configuring Red Hat Linux 1 Welcome Purpose This book explains how to set up Red Hat Linux on the server that runs components of Avaya Integrated Management Prerequisites Configuring Linux requires familiarity with Linux operating systems Experience using Red Hat is highly desirable Intended Audience We wrote this book for system administrators who are responsible for installing software on Linux based systems Conventions Used in This Book In this book we use the following typographical conventions e We use bold type for emphasis and for any information that you should type for example save translation e We use Courier font for any information that the computer screen displays for example login e We use arrows to indicate options that you should select on cascading menus for example Select File gt Open means choose the Open option from the File menu Avaya Integrated Management Configuring Red Hat Linux 7 Additional Resources Additional Resources The following additional book exists to help you during installation and configuration of selected Integrated Management applications
4. company Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information This equipment if it uses a telephone receiver is hearing aid compatible Canadian Department of Communications DOC Interference Information This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations
5. defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC This equipment has been certified to meet CTR3 Basic Rate Interface BRI and CTR4 Primary Rate Interface PRI and subsets thereof in CTR12 and CTR13 as applicable Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If t
6. AVAYA Avaya Integrated Management Release 2 0 Configuring Red Hat Linux 555 233 152 Issue 3 December 2003 Copyright 2003 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 How to Get Help For additional support telephone numbers go to the Avaya
7. S addresses Avaya Integrated Management Configuring Red Hat Linux 13 Installing Additional Software 7 At the Firewall Configurations prompt screen 12 select No firewall with Use default firewall rules Note The Avaya Integrated Management installation process will override the setting and select the default firewall rules 8 At the Account Configuration prompt screen 15 enter the password for the root user and then add users including one for Avaya remote services 9 At the Package Group Selection prompt screen 16 select Classic X window System GNOME KDE and Anonymous FTP Server Installing Additional Software 1 After you install Red Hat you must install the following individual RPM Red Hat Package Manager files from the Red Hat CD a mgetty install first b mgetty sendfax c uucp 2 In addition verify that the following RPM files were loaded during the Red Hat installation a ppp b vnc c vnc server d apache e php f php pgsql If you need to install an RPM perform the following procedures 14 Avaya Integrated Management Configuring Red Hat Linux Linux Server Installation Installing RPM files 1 Insert the Red Hat installation CD in the CD ROM drive 2 Open a terminal emulation window 3 Type cd mnt cdrom RedHat RPMS Note If Linux responds directory does not exist you may have to manually mount the
8. Technical Standard TS 001 1997 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 The equipment described in this document may contain Class 1 LASER Device s These devices comply with the following standards EN 60825 1 Edition 1 1 1998 01 e 21 CFR 1040 10 and CFR 1040 11 The LASER devices operate within the following parameters e Maximum power output 5 dBm to 8 dBm e Center Wavelength 1310 nm to 1360 nm Luokan 1 Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposures Contact your Avaya representative for more laser product information Electromagnetic Compatibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 and EN55022 1998 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including Electrostatic Discharge ESD IEC 61000 4 2 e Radiated Immunity IEC 61000 4 3 e Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 e Conducted Immunity IEC 61000 4 6 e Mains Frequency Magnetic Field IEC 61000 4 8 Voltag
9. e Dips and Variations IEC 61000 4 11 Powerline Harmonics IEC 61000 3 2 Voltage Fluctuations and Flicker IEC 61000 3 3 Federal Communications Commission Statement Part 15 Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the IFCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is joperated in a commercial environment This equipment generates luses and can radiate radio frequency energy and if not installed jand used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when e answered by the called station e answered by the attendant or routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible
10. eft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering e Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to e Installation documents e System administration documents e Security documents e Hardware software based security tools e Shared information between you and your peers e Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure e Your Avaya provided telecommunications systems and their interfaces e Your Ava
11. exceptions are e A call is unanswered e A busy tone is received e A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 REN Number For MCC1 SCC1 CMC1 G600 and G650 Media Gateways This equipment complies with Part 68 of the FCC rules On either the rear or inside the front cover of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company For G350 and G700 Media Gateways This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the rear of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXxX The digits represented by are the ringer equivalence number REN without a decimal point for example 03 is a REN of 0 3 If requested this number must be provided to the telephone company For all media gateways The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in devices not ringing in respon
12. his equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions COPS ARARE ERRE A ERENS VCCI ok TES AFR ARRIERE CH TORE rZ CHEATS LE GENSRIFLLBHVEF COBAICIMEAAADOLMRLET ZLIBRANSZILLERHVET To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support Table of Contents Chapter 1 Welcome 66c450c6eccs Hebe er Fests reese cessed eex PO ot oe eas PRA eR RE RSE RS T E 6h NIETEN AES EN ETSEN EENT TEET eed dae Fi Intended Audience iericcrorrerori rosser ene kere torere Er Orena 7 Conventions Used in This Boek osicrerscriseecirere kesi iT te Eris 2 Additional RESOUrCES lt 2 25 dsc cee e eee EOE SEMEL eRe SRE EPE TEN EPE 8 Cell Us What Yoo THO ou 5 ceeds kb eee A eed aa S KES 8 How to Access Books on the Web icsiwes cee seee severe ea eeeew ees 9 Chapter 2 Linux Server Installation 00c eee Installing Red Hat Linux Enterprise Server ES 2 1 1 Installing Red Hat Linux 73 oi cs ceskhacieeves 65 0 ea abded ree eee 13 Installing Additional
13. lly Partition with Disk Druid 3 At the Disk Setup prompt screen 7 use the Delete button to delete any partitioning that appears for the hard drive 4 At the Disk Setup prompt screen 7 use the New button to add partitions as shown in the following table The precise partition sizes are shown for a 40 GB hard drive If the hard drive is bigger than 40 GB use the proportion column to partition the hard drive Proportion of File System Mount Point Partition Size Disk Space Type 40 GB HD gt 40 GB HD 800 MB 2 ext3 boot 100 MB 1 ext3 home 7000 MB 17 ext3 usr 6000 MB 15 ext3 opt 11000 MB 26 ext3 var 11000 MB 26 ext3 swap 2048 MB 2048 MB swap tmp 3000 MB 8 ext3 Total 40948 MB 100 5 At the Network Configuration prompt screen 10 clear the Configuration using DHCP checkbox 6 Then enter the static IP address subnet mask network broadcast Fully Qualified Domain Name gateway and primary secondary and tertiary DNS server addresses 7 At the Firewall Configurations prompt screen 11 select No firewall with Use default firewall rules Note The Avaya Integrated Management installation process will override the setting and select the default firewall rules 12 Avaya Integrated Management Configuring Red Hat Linux Linux Server Installation 8 At the Account Configuration prompt sc
14. reen 14 enter the password for the root user and then add at least one non root user account 9 At the Package Group Selection prompt screen 16 select GNOME and KDE Installing Red Hat Linux 7 3 1 At the Install Type prompt screen 5 choose the Install and Server options 2 At the Disk Partitioning Setup prompt screen 6 choose Manually Partition with Disk Druid 3 At the Disk Setup prompt screen 7 use the DELETE button to delete any partitioning that appears for the hard drive 4 At the Disk Setup prompt screen 7 use the ADD button to add partitions as shown in the following table The precise partition sizes are shown for a 40 GB hard drive If the hard drive is bigger than 40 GB use the proportion column to partition the hard drive Proportion of File System Mount Point Partition Size Disk Space Type 40 GB HD gt 40 GB HD 800 MB 2 ext3 boot 100 MB 1 ext3 home 7000 MB 17 ext3 usr 6000 MB 15 ext3 opt 11000 MB 26 ext3 var 11000 MB 26 ext3 swap 2048 MB 2048 MB swap tmp 3000 MB 8 ext3 Total 40948 MB 100 5 At the Network Configuration prompt screen 10 clear the Configuration using DHCP checkbox and instead select static IP 6 Then enter the static IP address subnet mask Fully Qualified Domain Name gateway and primary secondary and tertiary DN
15. se to an incoming call In most but not all areas the sum of RENs should not exceed 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company REN is not required for some types of analog or digital facilities Means of Connection Connection of this equipment to the telephone network is shown in the following tables For MCC1 SCC1 CMC1 G600 and G650 Media Gateways Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Off premises station OL13C 9 0F RJ2GX RJ21X RJ11C DID trunk 02RV2 T 0 0B RJ2GX RJ21X CO trunk 02GS2 0 3A RJ21X 02LS2 0 3A RJ21X Tie trunk TL31M 9 0F RJ2GX Basic Rate Interface 02IS5 6 0F 6 0Y RJ49C 1 544 digital interface 04DU9 BN 6 0F RJ48C RJ48M 04DU9 IKN 6 0F RJ48C RJ48M 04DU9 ISN 6 0F RJ48C RJ48M 120A4 channel service unit O04DU9 DN 6 0Y RJ48C For G350 and G700 Media Gateways Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Ground Start CO trunk 02GS2 1 0A RJ11C DID trunk 02RV2 T AS 0 RJ11C Loop Start CO trunk 02LS2 0 5A RJ11C 1 544 digital interface 04DU9 BN 6 0Y RJ48C 04DU9 DN 6 0Y RJ48C 04DU9 IKN 6 0Y RJ48C 04DU9 ISN 6 0Y RJ48C Basic Rate Interface 02IS5 6 0F RJ49C For all media gateways If the terminal equipment for example the media server or media gateway causes harm to the telephone net
16. support Web site http www avaya com support If you are e Within the United States click the Escalation Management link Then click the appropriate link for the type of support you need e Outside the United States click the Escalation Management link Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party ip 66 Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of e Utilization of capabilities special to the accessed equipment Th
17. work the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service Tf trouble is experienced with this equipment for repair or warranty information please contact the Technical Service Center at 1 800 242 2121 or contact your local Avaya representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant It is recommended that repairs be performed by Avaya certified technicians The equipment cannot be used on public coin phone service provided by the telephone
18. x Server Installation This document specifies the options that you must select during the installation of Red Hat Linux Enterprise Server ES 2 1 and Red Hat Linux 7 3 to support Avaya Fault and Performance Manager Avaya Proxy Agent and Avaya MultiSite Administration This document is copied from the appendix of the Avaya Integrated Management Implementation Guidelines which is available from your Avaya client executive Note Red Hat Linux Enterprise Server ES 2 1 is required for new installations Red Hat Linux 7 3 is supported only if you are upgrading from Release 1 3 to Avaya Integrated Management Release 2 0 If an option is not specified in this document select the default response Note Make sure a modem is attached to COM 1 ttyS0 of the Linux server for dial in access and turned on while you install Red Hat Linux WARNING Red Hat requires that you perform a destructive installation when upgrading from Red Hat Linux 7 3 to Red Hat Linux Enterprise Server ES 2 1 Be sure to back up your Avaya Integrated Management data before upgrading to Red Hat Linux Enterprise Server ES 2 1 Avaya Integrated Management Configuring Red Hat Linux 11 Installing Red Hat Linux Enterprise Server ES 2 1 Installing Red Hat Linux Enterprise Server ES 2 1 1 At the Install Type prompt screen 5 choose the Install and Server options 2 At the Disk Partitioning Setup prompt screen 6 choose Manua
19. ya provided software applications as well as their underlying hardware software platforms and interfaces e Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void the user s authority to operate this equipment Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition Safety Requirements for Customer Equipment ACA
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