Avaya i2050 Installation Guide
Contents
1. P0988431 Issue 022. The i2050 Software Phone listens to the IP addresses on all of the network interface cards on the PC for UNIStim traffic This is the normal mode of operation Port This value may require adjustment if another application on the computer is using the same port The two applications can co exist by moving the port or IP address the i2050 Software Phone is listening to Use specific Using a specific address may be useful in cases where there is more than one Ethernet card and address an application conflict exists i2050 Software Phone Installation Guide 24 Chapter1 Installing the i2050 Software Phone Trace Note This screen is intended for Nortel Networks personnel only Communications Server Select Sound Devices Server Type i2050 Software Phone Properties I xj Hardware ID Advanced Audio Listener IP Trace About Trace Directory OK Cancel Apply Help cma ie This screen can be used to record UNIStim traffic Note For normal operation the Enable option should be cleared This disables the gt Trace feature P0988431 Issue 02 Chapter 1 Installing the i2050 Software Phone 25 About i2050 Software Phone Properties N x Communications Server Select Sound Devices Server Type puisiarzazioniziznee Hardware ID AdvancedAudio ListenerIP Trace i Abou fnesanenassenesasniasteenenein i2050 Software Phone Configura
3. USB FAQ My computer doesn t have USB can I use an add on USB card The computer must have a USB connector The USB Headset has not been tested on USB add on or upgrade cards Performance or operation is not guaranteed of these cards I don t have enough USB ports available can I use a USB hub The USB Headset has been tested successfully behind a variety of USB hubs It is not practical to test on all of them but no issues have been uncovered on the ones that have been tested For best results use a powered hubs Optional In Use Indicator not provided with kit A 2 5mm output jack is provided next to the USB connector for activation of a visual in use indicator such as the 1127P Desktop Visual Alerter from Algo Communication Products Ltd 604 454 3790 sales algosolutions com or equivalent i2050 Software Phone Installation Guide 12 Chapter1 Installing the i2050 Software Phone Installing the i2050 Software Phone Note If you have previously installed a version of the i2050 Software Phone you must uninstall the old version via Add Remove Programs before installing this version Note Install the Nortel Networks USB Audio Kit before installing the i2050 Software Phone By doing this you will be presented with the option of using the USB Audio Device during installation of the i2050 Software Phone There are two methods you can use to install the Software Phone The installation method you use depends on
4. Audio Device v Headset Speaker use Audio Device i Select a speaker device for ringing and paging tones Ringing Speaker NeoMagic Audio WDM v Audio Quality i Higher Quality TT I use a modem to connect to the network Restore Defaults Cancel Apply Help T Apply to all users Table 1 Select Sound Devices Attribute Description Headset Allows you to select the microphone used for making calls Microphone Select USB Audio Device Headset Speaker Allows you to select the speaker used for making calls Select USB Audio Device Ringing Speaker Allows you to select a different speaker as a ringing device If you select the computer speakers rather than on the headset you can hear the phone ringing when you have taken the headset off Audio Quality Allows you to adjust the internal buffering on the computer This allows you to compensate for computer performance If the audio is choppy or broken move the slider toward Higher Quality use a modem to connect to the network Select this option if you are using a low speed connection When you select this option the i2050 Software Phone reports to the communications server that G729 and G723 are the supported codecs The communications server may select G711 later depending upon its programming When you clear this option the i2050 Software Phone reports that it supports
5. Cush Paddy 7588005 Make Call Gaux Eric 5467237 Quick Dial List Hart George 5767288 ats Answer Maloumian Helena 5767522 w Hold Turnbull Robert 7587425 38 Release SP Line 1 Fe Line 1 2 sail s mi Ept 11 49AM System Tray i2050 icon Local Directory Local Directory Interface The i2050 s Directory Interface allows the user to maintain a personal directory for placing calls The directory may be stored with the 12050 itself by default in a local file named Directory mdb or linked to external directories Linking to LDAP Outlook Windows Address Book WAB and ACT directory types is supported Users can create modify and delete entries in the local directory and may copy entries from external directories the redial list and the caller lists into the local directory select an entry right click and select Add to Local Directory Directory lists can be filtered in simple or complex ways to show for example people who s last name starts with B and work for Nortel Networks P0988431 Issue 02 Chapter 2 i2050 Software Phone Feature Overview 35 Ten items from each of the Quick Dial Caller List ad Redial List are also viewable from the Primary User Interface and the System Tray Interface The Quick Dial list is a shortcut to entries stored elsewhere in the local directory or in an external directory Callers list and Redial list are stored as lists within the 12050 s d
6. the type of Communications Server you are have e Ona Business Communications Manager system you download the installation wizard from the Business Communications Manager system and run the wizard from your computer e On all other Communications Servers you run the installation wizard from the i2050 Software Phone CD To install using the i2050 Software Phone CD Exit any programs that are running 2 Disable any anti virus programs that are running Insert the 12050 Software Phone CD into the CD ROM drive of your computer If the install wizard starts go to step 6 If the install wizard does not start go to step 4 Double click the My Computer icon and then double click the CD icon Double click the Setup icon Follow the instructions on the display to complete the installation N oO fF Run the i2050 Software Phone Configuration Tool to assign a server address and to configure audio peripherals You can access the 12050 Software Phone from the Start menu at Start gt Programs gt Nortel Network gt i2050 Software Phone You can access the i2050 Software Phone Configuration Tool from the Windows Control Panel To install using Business Communications Manager 1 Exit any programs that are running 2 Disable any anti virus programs that are running 3 Launch your web browser P0988431 Issue 02 Chapter 1 Installing the i2050 Software Phone 13 4 Inthe URL address field type the Business Communications Manager IP a
7. 00 documentation Pentium is a registered trademark of Intel Corporation Windows is a registered trademark of Microsoft Corporation i2050 Software Phone Installation Guide 10 Chapter 1 Installing the i2050 Software Phone USB Audio Kit Operation of the i2050 Software Phone requires the use of the Nortel Networks USB Audio Kit The USB Audio Kit provides a high quality predictable audio interface which is highly optimized for telephony applications The USB Audio kit allows the i2050 Software Phone to have an absolute and predictable loss and level plan implementation which is necessary to meet TIA 810 FCC part 68 and its international equivalents as well as the ADA requirements for the hearing impaired With the USB Audio kit the i2050 can achieve performance rivaling or surpassing that of hardware telephones The USB Audio Kit is fully compliant with version 1 1 of the USB Device Specification and Windows Plug amp Play specifications It is fully compatible with the suspend and resume functions for effective use in battery operated laptops It is functional on Windows 2000 Professional Windows 98 Windows 98 Second Edition and Windows Millennium No drivers or software are required for installation In the box e USB Headset Adapter e Installation Guide English and French e USB cord e Telephony grade monaural headset e Lower cordset with quick disconnect Connectors e RJ 9 headset handset jack e Accessory
8. G711 G723 and G729A G729AB Not all servers support all codecs G711 requires high bandwidth G729 requires medium bandwidth G723 requires low bandwidth Apply to all users Users with administrator privileges as determined by Windows can apply selected audio settings to all users on this computer P0988431 Issue 02 Chapter 1 Installing the i2050 Software Phone 19 Server Type i2050 Software Phone Properties a x Hardware ID Advanced Audio Listener IP Trace About Communications Server Select Sound Devices Server Type Meridian 1 Centrex C CSE1000 C SL 100 i C CSE6500 Enable F Symposium Cancel Apply Help To select your server type 1 Select the option that matches the telephone system you are using For example select BCM if you are using a Business Communications Manager system 2 ACD agents should also select the Enable Symposium option i2050 Software Phone Installation Guide 20 Chapter1 Installing the i2050 Software Phone QoS Use this screen to enable Quality of Service QoS support on the i2050 Software Phone Table 2 Quality of Service QoS Attribute Description On Select this option to turn 802 1 QoS on When you select this option and the QoS Service is installed and running the i2050 Software Phone adds 802 1q to the i2050 Software Phone packets It will also assign 802 1p as per the Communicati
9. Part No P0988431 Issue 02 Nortel Networks 12050 Software Phone Installation Guide RTEL NETWORKS Copyright 2001 Nortel Networks All rights reserved October 5 2001 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc Trademarks NORTEL NETWORKS is a trademark of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners P0988431 Issue 02 Contents Nortel Networks Software License Agreement 7 Chapter 1 Installing the i2050 Software Phone 9 Hardware and software requirements 9 Minimum PC Requirements 9 Supported Operating Systems 9 USB Audio Kit 10 In the box 10 Connectors 10 Specifications 10 Installing the USB Audio Headset 11 USB FAQ 11 Optional In Use Indicator not provided with kit 11 Installing the i2050 Software Phone 12 To install using the i2050 Software Phone CD 12 To install using Business Communications Manager 12 Additional installation steps for Windows 2000 13 Installing
10. address automatically Use the following server address information PAddress 47 9 11 66 Port 7o00 C Name Cancel Apply Help If your site uses DHCP 1 Select the Obtain server address automatically option Using DHCP is the default method of locating the Communications Server If DHCP is used no further configuration is required Note To use DHCP you need a DHCP server with communications server IP address values programmed as per the i2004 If you are not using DHCP 1 Select the Use the following server address information option 2 Enter the name of the communications server and then enter or select the port number Or Enter the IP address of the communications server and then enter or select the port number If you do not know the communications server name or IP address and port number ask your communications server administrator Note Using DHCP may not be appropriate for mobile users These users commonly gt want to connect to their office communications server rather than the local office server i2050 Software Phone Installation Guide 18 Chapter 1 Installing the i2050 Software Phone Select Sound Devices i2050 Software Phone Properties y x Hardware ID Advanced Audio ListeneriP Trace About Communications Server Select Sound Devices Server Type m Select headset devices for making calls Headset Microphone use
11. al of the line state icons Number Pad Line labels from system programming i2050 Software Phone Installation Guide 32 Chapter 2 i2050 Software Phone Feature Overview Figure 7 Local Directory Quick Access Tray e The Local Directory maintains lists of quick dials redials and callers Ten of the items in these lists can be viewed and dialed directly from the Primary User Interface using Quick Access Trays Hart George 6 333 6858 Dal Bello Brian 6 445 6855 Landry Faye 6 445 5195 Lo Wing 6445 7683 A Name lists stored in Pisanich John local directory Thomson M Tsui Micky Wilkie Make call select line Make call default line Quick Redials Callers Local Dials List List Directory Within the Primary User Interface the computer keyboard provides hotkeys for one press access to common features e answer Enter e release F12 e hold F5 e softkeys interactive keys F1 F4 e alphabetic keys map to numbers as per 12004 dial pad mapping e arrow keys map to navigation keys e Alt V will paste insert data to the interface For example you can copy a phone number from Outlook and paste it into the i2050 interface P0988431 Issue 02 Chapter 2 i2050 Software Phone Feature Overview 33 System Tray Interface Many of 12050 Software Phone features are available from the 12050 s System Tray Interface This interface allows you to operate the 12050 Software Phone without interrupt
12. applications such as Outlook and ACT e provides immediate answers to user questions through online help e USB Audio Kit provides a controlled high quality audio environment This adapter provides predictable absolute audio levels uses standard Windows drivers requires no additional software or drivers supported on Windows 98 and Windows 2000 in use lamp connector i2050 Software Phone Installation Guide 28 Chapter 2 i2050 Software Phone Feature Overview e user selectable ringing device to alert the user to incoming calls through speakers when the headset is not being worn e supports G 723 G 729 and G 711 codecs for a operation at a variety of network connection speeds The intuitiveness of the 12050 Software Phone interface is based on its similarity and compatibility with the ergonomics of the i2004 Internet Telephone and Windows based applications Training investment with the i2004 and network applications presented using the 12004 are directly portable to 12050 use Moreover the 12050 Software Phone allows users to customize the interface to their own preferences for e volume of speaker and microphone e type of receiver and speaker handset headset or hands free communication e language of interface e ringer device The i2050 Software Phone presents clearly identified windows to allow users to e manage one or more communications in progress e access local or remote corporate directori
13. at are owned or licensed by Nortel Networks Corporation on behalf of itself and its subsidiaries collectively Nortel 1 Grant of License Subject to the terms of this License Agreement and the payment of the applicable license fees Nortel hereby grants to you and you accept a non exclusive non transferable right to a install one copy of the Software in a single location on a hard disk or other storage device and to execute such copy solely for your internal use and b store another copy of the Software in a single location on a hard disk or other storage device solely for backup purposes Nortel and its suppliers reserve any rights not expressly granted to you herein including without limitation any rights in trademarks included with the Software any rights in copies of the Software and any other intellectual property rights in the Software Ownership of Software and Copies You acknowledge and agree that a the Software is a proprietary product of Nortel and or its suppliers protected under United States copyright law patent law trademark law and or related international treaty provisions and b elements of the software including without limitation the structure algorithms and programming techniques are valuable trade secrets of Nortel and its suppliers Restrictions Neither concurrent use of the Software nor installation of the Software through a local area network is permitted without separate authorisation fr
14. ddress including the port number 6800 For example HTTP 10 10 10 1 6800 Note You must include HTTP with the address and port number to access Unified gt Manager when you are using Internet Explorer as your browser On the Unified Manager front page click the Install Clients button Click the i2050 Software Phone link Click the Download i2050 Software Phone button A file download window appears 8 Select Save this program to disk and click the OK button The SaveAs dialog appears 9 Choose a location to save this file to and click the Save button The file begins downloading 10 When the file is finished downloading click the Close button 11 Double click the i2050SoftwarePhone exe file 12 Follow the instructions on the display to complete the installation 13 Run the i2050 Software Phone Configuration Tool to assign a server address and to configure audio peripherals You can access the 12050 Software Phone from the Start menu at Start gt Programs gt Nortel Networks gt i2050 Software Phone You can access the 12050 Software Phone Configuration Tool from the Windows Control Panel Note The installation files for the 12050 Software Phone are not deleted by the installation wizard These files are stored in a folder named C Program Files Nortel Networks ClientInstall i2050 Software Phone You can delete the installation files as they are not needed by the 12050 Software Phone Additional installation s
15. ential Damages shall survive termination i2050 Software Phone Installation Guide 8 Nortel Networks Software License Agreement DISCLAIMER OF WARRANTY THE SOFTWARE IS PROVIDED ON AN AS IS BASIS NORTEL DISCLAIMS ALL REPRESENTATIONS WARRANTIES AND CONDITIONS RELATING TO THE SOFTWARE INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT NORTEL DOES NOT WARRANT GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF CORRECTNESS ACCURACY RELIABILITY CURRENTNESS OR OTHERWISE NO LIABILITY FOR CONSEQUENTIAL DAMAGES NEITHER NORTEL NOR ANY OF ITS AGENTS OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT CONSEQUENTIAL INCIDENTAL OR EXEMPLARY DAMAGES OR LOST DATA OR LOST PROFITS ARISING FROM THE SOFTWARE OR THIS LICENSE AGREEMENT EVEN IF NORTEL OR SUCH AGENT OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES AND WHETHER ANY SUCH DAMAGE ARISES OUT OF CONTRACT INCLUDING FUNDAMENTAL BREACH TORT INCLUDING NEGLIGENCE OR OTHERWISE NORTEL S ENTIRE LIABILITY FOR ANY CLAIM OR LOSS DAMAGE OR EXPENSE FROM ANY CAUSE WHATSOEVER WHETHER ARISING IN CONTRACT ETC SHALL IN NO EVENT EXCEED THE PRICE PAID BY YOU UNDER THIS LICENSE AGREEMENT In some jurisdictions you may have additional rights in which case some of the above may not apply to you Governing Law This License Agreement i
16. er L Highwater Mark Early Packet Resyne Restore Defaults Cancel Apply Help You can use this screen to override the communications server defined values Note Changing the values on this screen should be considered a last resort if audio quality issues are encountered Table 4 Advanced Audio Attribute Description Use The i2050 Software Phone uses the values assigned by the communications server Communication Server values This is the normal mode of operation Override Communication Server Values In very rare cases where audio quality is adversely affected by network performance for a few clients these values may be able to achieve a workable balance of quality P0988431 Issue 02 Chapter 1 Installing the i2050 Software Phone 23 Listener IP Note This screen is intended for expert users only i2050 Software Phone Properties E x Communications Server Select Sound Devices Server Type Hardware ID Advanced Audio Listener IP Trace About Port 5000 Restore Defaults OK Cancel Apply Help Cancel ew Hee This screen identifies the IP addresses and ports where the 12050 Software Phone is listening for UNIStim traffic You can use this screen to override the port assignments when there is a conflicting application on the computer Table 5 Advanced Audio Attribute Description Use all addresses
17. es e track and manage records of incoming and outgoing calls e access network resident services provided by the call server such as voice mail The following i2050 Software Phone interfaces are described in their own section e Primary User Interface which provides access to features and line appearances e System Tray Interface which provides operation of the i2050 from the Windows system tray e Directory Interface which offers access to internal and external databases directory personal address book call logbook quick dial lists P0988431 Issue 02 Chapter 2 i2050 Software Phone Feature Overview 29 Primary User Interface The 12050 s Primary User Interface provides call control and access to other network services The display area and application buttons are mapped directly from the 12004 Internet Telephone Therefore knowledge of one interface is directly portable to the other reducing training costs Figure 1 Primary Interface with retracted trays System Menu Message lamp Minimize Exit Display area Interactive keys Mute Line tray Volume control Handsfree Navigation keys Answer call Make call Hang up Hold Tray menu Tray menu Information Help About Network Outgoing Incoming Service Local Directory Directory CallLog Call Log Quick Access Figure 2 Local Directory Quick Access Network Quick Redials Callers Local Services Dials List List Directory List i2050 Softwa
18. ients button Click the i2050 Software Phone link Click the Download Nortel Networks i2050 QoS Service button A file download window appears 8 Select Save this program to disk and click the OK button The SaveAs dialog appears 9 Choose a location to save this file to and click the Save button The file begins downloading 10 When the file is finished downloading click the Close button 11 Double click on the i2050QoSService exe file 12 Follow the instructions on the display to complete the installation The Nortel Networks i2050 QoS Service is configured to start automatically as a Windows service so no further configuration is required for it i2050 Software Phone Installation Guide 16 Chapter1 Installing the i2050 Software Phone Configuration Utility You configure the 12050 Software Phone using the configuration utility To start the configuration utility 1 Click the Start button and then click Settings 2 Click Control Panel 3 Double click the i2050 Software Phone icon The configuration utility has tabs for e Communications Server e Select Sound Devices e Server Type e Additional tabs for system administrators P0988431 Issue 02 Chapter 1 Installing the i2050 Software Phone 17 Communications Server i2050 Software Phone Properties i I x Hardware ID Advanced Audio Listener IP Trace About Communications Server Select Sound Devices Server Type Obtain a server
19. ing your workflow For example you can answer an incoming call from the system tray without launching the Primary User Interface Figure 8 System Tray Interface Exit And Log Off Exit Open Primary Interface Open also double click system tray icon Local Directory Launch Local Directory Macro Play Macros Call Log Redial Local Directory Lists Quick Dial Make Call Make Call with dialog for ats Answer entering number Sa Hold Call Operations e Release SP Line 1 Line state icons Line 1 Programmed Lines it 1 selectable fed Line i _ _ ___ ile z SH pa a 12 17 PM Windows System Tray Lines labels i2050 icon image changes with call state Easy access to the Local Directory s Quick Dial Redail and Caller lists is provided by fly out menus i2050 Software Phone Installation Guide 34 Chapter 2 i2050 Software Phone Feature Overview Figure 9 System Tray Interface Local Directory Quick Access si E Ej X ES A 5 New Contact Properties Delete Find Contact Filter Call Contact Search for Last Name J Last Name First Name Business Phone Extensio LUI Bourseau Sylvie 5767377 g Cush Paddy 7588005 gt E amp Gaux Eric 5467237 S JHart George 5767288 I E Maloumian Helena 5767522 Turnbull Robert 7587425 Exit And Log Off Exit Open Local Directory Macro Call Log Local Redial Directory Bourseau Sylvie 5767377 Quick Dial Lists
20. irectory storage file Some communications servers do not provide caller identification to the 12050 Software Phone Figure 10 Directory interface Filtered New Edit Delete Search List Call R Nortel Networks i2050 Software Phone Directory EA New Contact Filter Call Contact thomson ids Last Name First Name Business Phone Home Phone No Mobile Phone No _ Fax Phone No Emea E McIntyre Stephen 6 395 4105 tal Directory E Mortoray Edaga 403 284 1345 EE Mundy Wes amp Karen 403 272 3091 E EZ Navaratnam Stiv 6 351 8969 E Nuefeld Doug 403 714 4423 Redial E Olthof lan 8075 Peacock Nathan 403 226 5914 403 226 2152 EZ Pellerin Brian 6 444 8384 972 467 4306 E Pisanich ich 54454394 i E Read Cliff 6 393 3541 Callers List EZ Reid Roger 403 259 5016 Reid Sue 6 333 1128 m E Rotz Lorie 403 244 8490 F EZ Serink Grant 403 735 1900 io ate EE Shen Tony 416 450 2594 fe Simmonds David 403 765 2020 Cpt EE Smiley Todd 403 701 3308 ae EZ Snyder Leisa 6 445 0939 EE Technical Su 847 262 PALM supp LDAP ectory EZ Technical Su supp Thomson 6 357 2230 Townsend Bruce 6 393 3008 ae ___Quick Dials 4 rf Call Logs Redials and Callers Lists Integrated External Directories LDAP Outlook Windows Address Book WAB ACT Quick Dial List Local Personal Directory Calls can be made by selecting a c
21. jack for in use lamp e USB device jack Specifications e Native Audio format 16 bit linear 8 KHz over USB limited to 8 bit PCM logarithmic coding in hardware e OS Compatibility Windows 98 98SE 2000 ME e Power Source USB power provided from computer e Enumeration Enumerates as USB Composite Device and USB Audio Device e Channels Mandatory control channel for enumeration Bi directional isochronous channel for audio e Electret Microphone Bias 3 V e Maximum SPL Protection limited in headset e In Use Lamp Connector Isolated contact closure polarity insensitive P0988431 Issue 02 Chapter 1 Installing the i2050 Software Phone 11 Installing the USB Audio Headset 1 Connect the coiled lower cord to the headset cord with the Quick Disconnect connector Ensure the Quick Disconnect is securely fastened Connect the headset cord to the RJ9 jack on the adaptor Connect the USB cable to the headset adaptor and to one of the USB jacks on the back of your PC or USB hub The first time the headset adapter is plugged in there will be a delay while the Windows operating system configures the device and locates appropriate driver software During the installation you may be prompted to supply the original Windows CD ROM so that the Windows operating system can locate drivers After you have installed the USB headset adapter you must use the 12050 Software Phone Configuration Utility to select USB Audio Device
22. n the first or last box in the Hardware ID field The middle box contains the MAC address for the Ethernet card installed in your computer The i2050 Software Phone uses the MAC address of the computer as its hardware ID You may have to change this value if there is more than one Ethernet card in the PC or if the PC is using an extranet client which hides the true MAC address For example Nortel Networks Contivity Extranet Switch uses a single MAC address for all clients This can potentially cause connection issues with your communications server Auto Create Changes the MAC address that appears in the middle Hardware ID box If your computer has more than one Ethernet card and therefore more than one MAC address click the Auto Create button to cycle through the set of MAC addresses on your computer Firmware Version Shows the software version of the i2050 Software Phone i2050 Software Phone Installation Guide 22 Chapter 1 Installing the i2050 Software Phone Advanced Audio Note This screen is intended for expert users only i2050 Software Phone Properties x Communications Server Select Sound Devices Server Type Hardware ID Advanced Audio Listener IP Trace About goccesosescosossooosoososccsescooscesescccesescsecsessssesesessosessssesessssesesm C Override Communcation Server values p 4 frames E H frames Go milliseconds Late Packet Resyne po J milliseconds Jitt
23. om Nortel and the payment by you of any other license fees You shall not reverse engineer decompile disassemble or otherwise attempt to discover the source code of the Software except to the extend such prohibition is contrary to law You shall not modify adapt translate or create derivative works based on the Software except as necessary for you to operate the Software on a computer of your selection You shall not rent lease sublicense or otherwise distribute the Software or derivative works thereof but you may transfer all your rights in the Software to another person or entity provided that you transfer this License Agreement and all copies of the Software in your possession Termination This license is effective upon your clicking the ACCEPT button and shall continue until terminated as hereinafter set forth If you don t ACCEPT these terms clicking the CANCEL button will signify your rejection of this Agreement and the rights granted herein If you choose to cancel this Agreement you may return this product to the place of purchase to receive a refund of any license fees paid Nortel may terminate this license automatically and without notice to you and require you to return or destroy the Software and all copies thereof if you are in breach of any term hereof In any event Article 2 Ownership of Software and Copies Article 3 Restrictions Article 5 Disclaimer or Warranty and Article 6 No Liability for Consequ
24. ons Server definition default 6 Off Select this option to turn 802 1 QoS off When you select this option the i2050 Software Phone does not add 802 1q to the i2050 Software Phone packets regardless of whether the QoS Server is present Automatic Select this option if you want the i2050 Software Phone to decide if the 802 1 QoS is used detection When you select this option the i2050 Software Phone will attempt to connect with 802 1q added to the packets If the attempt is successful then the i2050 Software Phone will use 802 1q for the call If the attempt fails there is a timeout after approximately 1 second the i2050 Software Phone will attempt to connect again without adding 802 1q to the packets This is the default option Apply to all users Users with administrator privileges as determined by Windows can apply the QoS settings to all users on this computer P0988431 Issue 02 Chapter 1 Installing the i2050 Software Phone 21 Hardware ID Note This screen is intended for expert users only i2050 Software Phone Properties i x Communications Server Select Sound Devices Server Type Hardware ID Advanced Audio ListeneriP Trace About 00 co 4F B 35 06 66 00 Auto Create Firmware Version 1 10 0261 Restore Defaults Hardware ID Cancel Apply Help Table 3 Hardware ID Attribute Description Hardware ID Do not change the information i
25. ontact entry and then e right clicking and selecting which of the contact s numbers to call or by e pressing the call function at the top of the directory window i2050 Software Phone Installation Guide 36 Chapter 2 i2050 Software Phone Feature Overview Figure 11 Directory interface make a call Make a call gi _ o x Eee a tf x B fa BN New Contact Properties Delete Find Contact Filter Call Contact Main Search for Last Name 7 n 5 a i Last Name Business Phone Extensio E i2050 Software Phone Directory File View Help 5 Bourseau Sylvie 5767377 Local Directory Ee cush Paddy 7588005 Gaux Eric eth cw E eJHart George Dial Business Ng E Maloumian Helena Dial Home Redial List E Turnbull Robert Dial mobile x Delete Callers List n Customize View Properties Quick Dials 4 els KI gt Ready NUM 4 Figure 12 Directory interface linking to an external directory i2050 Software Phone Directory i ioj x File View Help x a 9 New Contact Properties Delete Find Contact Filter Gall Contact E E Business Phone Extens Sylvie 5767377 Redial List Paddy 7568005 FE Eric 5467237 Add New Group George 5767288 Helena 5767522 V Large Icons Robert 7587425 Small Icons Insert Directory Properties OUR OTS bi b Ready 6 items NUM 4 1 Right click on the shortcut bar 2 Select Insert Directory
26. rator should install the Nortel Networks 12050 QoS Service after both the Windows QoS Packet Scheduler and the i2050 Software Phone have been installed To install Nortel Networks 12050 QoS Service using the 12050 Software Phone CD 1 2 3 4 5 6 Exit any programs that are running Disable any anti virus programs that are running Insert the 12050 Software Phone CD into the CD ROM drive of your computer If the install wizard starts exit from the install wizard Use Windows Explorer to navigate to the QoS directory on the CD Double click on the Setup icon in this directory Follow the instructions on the display to complete the installation The Nortel Networks i2050 QoS Service is configured to start automatically as a Windows service so no further configuration is required for it To install Nortel Networks 12050 QoS Service using the Business Communications Manager 1 2 Exit any programs that are running Disable any anti virus programs that are running P0988431 Issue 02 Chapter 1 Installing the i2050 Software Phone 15 Launch your web browser In the URL address field type the Business Communications Manager IP address including the port number 6800 For example HTTP 10 10 10 1 6800 Note You must include HTTP with the address and port number to access Unified gt Manager when you are using Internet Explorer as your browser 5 On the Unified Manager front page click the Install Cl
27. re Phone Installation Guide 30 Chapter 2 i2050 Software Phone Feature Overview The 12050 s Enhanced Skin presents a small user interface which can be expanded by selecting various trays Retracted Tray Number Pad Tray Lines Tray Combo Tray Local Directory Quick Access Trays Figure 3 Retracted Tray e The default presentation is with the operational trays retracted In this mode the user can operate most features available from the 12004 Calls can be answered or made by pressing the green off hook button In this mode the call server will select the line to answer or engage The user can also hang up hold retrieve from hold mute adjust volume and access network services such as voice mail e Provides a graphic keypad to dial numbers on with a mouse In all tray selections numbers can also be dialed by using the computer keyboard Number Pad P0988431 Issue 02 Chapter 2 i2050 Software Phone Feature Overview 31 Figure 5 Lines Tray e Shows up to six lines or feature keys provisioned for the set by the call 11 09 12 28PM server The status of each line is illustrated by a graphic icon idle ringing connected etc The line is labeled based on its call manager provisioning information Line status icons Line labels from Up to 6 lines system programming Figure 6 Combo Tray e Combines the Line Tray and the Number Pad tray at the expense of the 11 09 10 13AM remov
28. s governed by the laws of Ontario and the federal laws of Canada applicable therein The United Nations convention on Contracts for the International Sale of Goods is expressly excluded You agree that the Software shall not be shipped transferred or exported into any country or used in any manner prohibited by the United States Export Administration Act or any other export laws restrictions or regulations Notice to United States Government End Users You acknowledge that any Software furnished under this License Agreement is commercial computer software developed at private expense and is provided with RESTRICTED RIGHTS Any use modification reproduction display release duplication or disclosure of this commercial computer software by the United States Government or its agencies is subject to the terms and conditions and restrictions of the License Agreement in accordance with the United States Federal Regulations at 48 C F R Section 12 212 and Subsection 227 7202 3 or applicable subsequent regulations General Should any term of this License Agreement be declared void or unenforceable such term shall be deemed severable from the remaining terms but shall in no way otherwise affect the validity or enforceability of this License Agreement This License Agreement represents the entire agreement between Nortel and you concerning the Software and supersedes all prior understandings and agreements relating to the Software whether oral or
29. teps for Windows 2000 If you are installing the i2050 Software Phone on a computer using Windows 2000 you must e install the Windows QoS Packet Scheduler e install the Nortel Networks 12050 QoS Service The Windows QoS Packet Scheduler and the Nortel Networks i2050 QoS Server enable 802 1p Quality of Service QoS on the computer i2050 Software Phone Installation Guide 14 Chapter 1 Installing the i2050 Software Phone Installing the Windows QoS Packet Scheduler Note You must have administrator privileges to install the QoS Packet Scheduler To install the QoS Packet Scheduler 1 a fF W N In the Windows Control Panel click Network and Dialup Connections Right click the Local Area Connection for the device to be used and click Properties Click Install On the Select Network Component Type screen click Service and then click Add On the Select Network Service screen click QoS Packet Scheduler and then click OK You may require the Windows 2000 CD ROM Installing the Nortel Networks i2050 QoS Service gt Note Administrator privileges are required to install the Nortel Networks 12050 QoS Service If you have administrator privileges the Nortel Networks 12050 QoS Service is installed as part of the 12050 Software Phone installation If you do not have administrator privileges then an administrator must install the Nortel Networks i2050 QoS Service for you using a separate installation The administ
30. the Windows QoS Packet Scheduler 14 Installing the Nortel Networks i2050 QoS Service 14 Configuration Utility 16 Communications Server 17 Select Sound Devices 18 Server Type 19 QoS 20 Hardware ID 21 Advanced Audio 22 Listener IP 23 Trace 24 About 25 Troubleshooting 26 Application fails to install 26 Chapter 2 i2050 Software Phone Feature Overview 27 Primary User Interface 29 System Tray Interface 33 Local Directory Interface 34 i2050 Software Phone Installation Guide P0988431 Issue 02 Figures Figure 1 Primary Interface with retracted trays 29 Figure 2 Local Directory Quick Access 29 Figure 3 Retracted Tray 30 Figure 4 Number Pad Tray 30 Figure 5 Lines Tray 31 Figure 6 Combo Tray 31 Figure 7 Local Directory Quick Access Tray 32 Figure 8 System Tray Interface 33 Figure 9 System Tray Interface Local Directory Quick Access 34 Figure 10 Directory interface 35 Figure 11 Directory interface make a call 36 Figure 12 Directory interface linking to an external directory 36 i2050 Software Phone Installation Guide P0988431 Issue 02 Nortel Networks Software License Agreement READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE PROCEEDING TO INSTALL AND USE THIS COMPUTER PROGRAM AND ANY ACCOMPANYING USER DOCUMENTATION This Nortel Networks Software License Agreement License Agreement accompanies a software product and related documentation collectively Software th
31. tion Tool Version 1 1 0 Build 260 Copyright C Nortel Networks 2000 Cancel Apply Help This screen identifies the version of the 12050 Configuration Utility This always matches the version of the 12050 Software Phone application i2050 Software Phone Installation Guide 26 Chapter 1 Installing the i2050 Software Phone Troubleshooting Application fails to install Symptom During installation the following error message appears e Error 1931 The Windows Installer service cannot update the system file lt filename gt Description You are trying to install 12050 Software Phone on an outdated version of the operating system Action To fix the problem you may have to upgrade your operating system Check the Hardware and Software Requirements section of this document for the information on supported operating system releases P0988431 Issue 02 27 Chapter 2 12050 Software Phone Feature Overview The 12050 Software Phone is a Voice over IP application that allows people to communicate over the LAN and WAN from their PCs It combines the rich set of classic telephony services of Nortel Networks IP communications servers along with PC resident directory capabilities The 12050 presents the following benefits e offers the rich set of telephony services of Nortel Networks IP communications servers such as Meridian 1 CSE 1000 BCM Centrex and SL 100 e offers the universality of a Windo
32. written The failure of Nortel to enforce any of its rights granted hereunder or to take action against you in the event that you breach any term hereunder shall not be deemed to be a waiver by Nortel as to subsequent enforcement of rights or subsequent actions in the event of future breaches by you P0988431 Issue 02 Chapter 1 Installing the i2050 Software Phone This guide describes how to install the Nortel Networks 12050 Software Phone Review this guide before installing upgrading or modifying the 12050 Software Phone This guide also contains information regarding the Nortel Networks USB Audio Kit Hardware and software requirements Minimum PC Requirements Pentium Pro 200 MHz 128 MB memory for Windows 2000 64 MB memory for Windows 98 55 MB free hard drive space all languages USB port Monitor settings 16 bit High Color 800x600 resolution or higher Supported Operating Systems Windows 2000 Professional Windows 2000 Professional Service Pack 1 Windows 2000 Professional Service Pack 2 Windows 98 Windows 98 Second Edition Note You must have administrator privileges to install the i2050 Software Phone on Windows 2000 Windows 2000 Power Users can install the i2050 Software Phone if they are granted rights to install with elevated privileges by a Windows 2000 administrator For information about how to assign elevated privileges to Power Users for installation refer to your Windows 20
33. ws based application Windows 2000 Windows 98 e encapsulates the operation of the 12004 providing all 12004 functionality in a familiar interface wrapper As per the 12004 the i2050 provides Quality of Service QoS and authentication automatic detection of call server location using DHCP features and services are provided by the network such as call features calling line identification and voice mail e reduces the set of wires required to the desktop by eliminating the need for separate computer and telephone wires e presents an intuitive flexible interface including slide out trays that provide access to frequently used features and services retracted trays that provide a smaller interface with full operational capabilities for a single line viewable line status 10 item lists for quick dial and call log access from both the main and system tray interface allows users to customize the interface and directories has a multilingual interface provides programmable macro functions for programming lengthy dialing patterns hotkeys map the computer keyboard to application buttons e can be operated from the Windows system tray allowing the user to take and place calls without interrupting other work e includes a directory application which provides one click direct dialing access to a variety of directory types quick dial lists incoming and outgoing call logs e interfaces with TAPI
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