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Avaya EE Feature Programming Telephone User's Manual

1. 8 1 1 you see only the line number or line name To use logging features with Call Display see Using Call Log on page 83 Using Call Information for a particular call Feature J 8 0 8 Call Information allows you to see information about incoming calls This information is more detailed than the Call Display information you can receive automatically For external calls you can display the caller s name telephone number and the line name For an internal call you can display the caller s name and their internal number You can see information for ringing answered or held calls Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Answering calls 33 Call Information is available for calls even if they have been transferred forwarded or rerouted in some way Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company Tip Call Log displays the same information as Call Information along with the date and time of the call and the number of times the caller called Displaying Call Information before or after answering To find out who is calling or to display information about your current call 1 Press Feature 6 A A 2 Press or UIEU to display more information about an external call Call Display information becomes available between the first and second ring of an incoming
2. 3 You are dialing using Pre dial To erase an incorrect QUIT EKSF digit press the left end of amp 9 orBESP When the number is complete select a line or lift the receiver 95551274 This prompt remains on your display as long as you TRANSFER are on a call you have dialed To transfer the call press TRAHSFER Already joined Your telephone is already connected to the telephone you are trying to call Check your active line buttons and return to that call Calling 221 Wait for the telephone to be answered If no one PRIORITY LATER answers press LATER to use the Ring Again page 50 or Message page 76 feature or press PRIORITY to make a priority call Can t ring again You cannot use Ring Again on your current call You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing Do not disturb The telephone you are calling has Do Not Disturb PRIORITY LATER turned on Press LATER to use the Ring Again or Messages features or press PRIORITY to make a priority call Expensive route You have dialed a number but the least expensive route that the system is programmed to use is busy Unless you release the call it goes through on a more expensive route P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 46 Making calls Hidden number The last number you dialed or the number you saved for Saved Number Redial was a spee
3. 6 6J If the analog telephone has the Message Reply Enhancement feature set to Yes the message waiting indicator is turned off automatically after the reply call is answered no matter from where the call is answered For more information on the Message Reply Enhancement feature see the Enterprise Edge Programming Operations Guide 1 Press feature 0 2 Ona telephone with a two line display press ACC This step is not necessary on a telephone with a one line display 3 Enter the internal number of the person to whom you want to send the message The person s display reads Message for sou 4 Onanalog telephones connected to an ASM the message waiting indicator is activated Canceling a message you have sent Press 1 The display reads Cancel for 2 Enter the internal number of the person to whom you sent the message Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Communicating in the office 77 Viewing your messages 6 You can receive up to four messages from different telephones including your message center single message from your message center may pertain to several messages On a telephone with a one line display Press 6 6J The display shows the first message 2 Press or to move through your messages On a telephone with a two line display 1 Press sG The display shows the first message you received 2 Press HEXT to move through your messag
4. Tip Direct your voice toward the telephone The closer you are to the telephone the easier it is for the microphone to transmit your voice clearly to your listener Making calls without lifting the receiver 1 Press see If you don t have a prime line assigned to your telephone press a line button The telephone s internal microphone and speaker are automatically turned on 2 Dial your call 3 Speak normally Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Answering calls 41 Muting Handsfree Press to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call 2 Press to turn the microphone back on again and continue your handsfree call Changing a regular call to handsfree 1 Press gr 2 Hang up the receiver Changing a handsfree to a regular call Lift the receiver Using Handsfree The indicator next to is solid when you have Handsfree turned on It flashes when you mute the microphone Wait for your caller to finish speaking before you speak The microphone and speaker cannot both be on at once Your caller s voice may be cut off if you both speak at the same time Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off your caller s speech To prevent a possible echo keep the area around your telephone free of paper and other objects that might screen your microp
5. lt Sched gt Ringing The name of the current Ringing service schedule is QUIT OK HExT displayed Press 4 or HEXT to see the other Ringing service schedules Press Hold or DE to select the desired schedule Sched Routing You are viewing the active Services Press or HEXT to EXIT HExT See the other active Services Press or ERIT to quit lt Sched gt Routing The name of the current Routing service schedule is GUIT OK HEXT displayed Press f or HEXT to see the other Routing service schedules Press Hold or DE to select the desired schedule Sched gt until Press or DE to select this schedule amp t or HEST GUIT OK HExT to see the next available schedule or Ris or QUIT to exit If you select this schedule it is in effect until the next automatic schedule takes effect Ho services OH You have entered the Show Services feature code and there is no active Service Services OH There is a Service active in your system Press or LIST LIST to view the active Services For other displays see Common feature displays on page 149 Services that have been turned on automatically are indicated by an asterisk before the name on the display You can neither manually activate nor cancel scheduled services although you can override them by manually turning on another schedule The control telephone can override Services that are turned on and off according to a schedule at any time by entering a Services feature code a
6. 6 1j Pause Feature 7 B Priority Call Feature _ 6 Privacy on off Feature 8 J 3 Programmed Release Feature 8 9 Ring Again Feature 2 Ring Again Cancel Feature 2 Ring Type Feature 6 Ring Volume Feature 8 0 Run Stop Feature e Saved Number Redial Feature J 6J 7 Speed Dial Add change Feature 4 Speed Dial Make Feature 0 Test telephone display Feature 88 0 5J Time Feature 8 0 8 Transfer Feature 7 0 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Appendix A Feature Codes 155 Feature name Activation code Transfer Cancel Feature 7 J 0 Trunk Answer Feature 8 0 0 Turning Restriction service off Feature 8J7 02 Turning Restriction service on Feature 8 7 J 2 Turning Ringing service off Feature 8 7 J U1 Turning Ringing service on Feature 8 7 Jo Turning Routing service off Feature t 8 7 3 Turning Routing service on Feature 8 7 3 View active services Feature 8 7 0 Voice Call Feature 6 6 Voice Call Deny Feature 8 8 Voice Call Deny Cancel Feature 8 8 Wait for dial tone Feaue 8 0 4 Notes 1 Forthe Companion C3050 Etiguette and C3050 CT2Plus portable telephones enter followed by the numeric code to activate this feature
7. 8 73 external zone 6 73 P0908510 Issue 01 internal zone 6 1 73 using 6 0 62 63 73 Password Call Log 8 6J 86 Priority Call 6 9 49 Privacy 8 B 43 Restriction Service turning off f 119 turning on 7 2 119 Ring Again canceling 2 50 using 50 Ring Type 6 96 Ring Volumef 8 0 96 Ringing Service turning off turning on B Routing Service turning off 8 7 8j turning on J 7 8 119 Saved Number Redial 6 7 55 56 Services viewing 8 7 0 120 Speed Dial adding user 4 54 making calls 0 54 Static Time and Date 8 0 o 79 7 119 A 119 8 Z 7 6J 119 Testing display 8 0 146 power supply 8 0 5 147 telephone buttons 8 0 5 146 telephone handset 8 0 5 146 telephone headset 8 0 6 147 telephone speaker 8 0 5 147 Time 7 7 J 44 Trunk Answer 0 0 36 Voice Call Deny canceling amp 8 8 81 using 8 8 81 Voice Calle e 80 fast busy tone 129 feature Voice Call 144 wireless Call Forward No Answer 143 wireless Portable Language Selection 143 Feature button 15 Feature code 91 Feature moved 91 Feature timeout 149 features adjusting ring volume 96 Autobumping 84 autodial 51 auxiliary ringer 124 Background Music 11
8. Automatic Call Back ISDN feature 114 Automatic Call Forward changing settings 66 Automatic Recall ISDN terminal feature 115 Automatic Telephone Relocation 109 131 auxiliary ringer 124 B Background Music 110 turning off 110 BESF 134 blocking calls see Do Not Disturb bus 45 50 busy tone fast 129 button cap labels 92 applying 92 button caps 92 button defaults Enterprise Edge Feature Programming Telephone Guide 160 Index M7100 telephone 95 M7208 telephone 94 M7310 telephone 94 M7324 telephone 95 Button erased 52 Button Inquiry 89 buttons Answer button 36 Button Inquiry 89 changing programming 99 display 14 15 dual memory 15 erasing programmed features 91 Feature 15 Handsfree mute 42 Hold 15 Last Number Redial 53 memory 15 51 133 moving line 95 programming features on 90 Release 15 32 Saved Number Redial 56 shift 15 testing 145 146 using a line button 46 bypassing a Hotline telephone 122 C call overflow 132 ways to make a 45 Call 2217 149 Call blocked 49 Call by Call PRI 113 Call Display information 32 Call Duration Timer 43 Call Forward and Line Redirection differences 71 automatic changing settings 66 Call Forward on Busy 26 67 canceling 65 Forward no answer 66 ISDN terminal feature 114 overriding 66 programming 25 66 67 to voice mail 67 using 65 Call information automatic 33 changing what is shown first 34 displaying information 32 Enterprise Edge Feature Pr
9. Fickur denied The call that is ringing is on a line that is not in a Ringing Service Answer buttons You can use an Answer button to monitor calls on another person s telephone All calls to the monitored Enterprise Edge telephone appear on the Answer button Answer buttons are useful for attendants who monitor incoming calls for one or several other people For example a secretary may have appearances for three different bosses on her answer buttons Once a call for boss A is answered by the secretary the appearance stops at that boss set This allows for another simultaneous call to come in on the same line The same is true for boss B and boss C When incoming call traffic becomes high the calls can then be routed to a Hunt Group to optimize call handling For more information on Hunt Groups see Programming Hunt Groups on page 101 The Answer button setting in Feature settings programming allows you to determine what types of calls alert at the telephone Your choices are Basic Enhanced and Extended See the Enterprise Edge Programming Operations Guide for more information on programming Answer buttons M7100 telephones cannot be assigned Answer buttons to monitor other sets but they can be monitored Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Answering calls 37 You cannot make calls using Answer buttons If more than one call is ringing at someone s telephone the first call appears
10. P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 156 Appendix A Feature Codes Features sorted by activation code Activation code Description Feature JO J Speed Dial Make Feature J OJ Button inquiry Feature fi Messages Send Feature Jit J 1j Messages Cancel Send Feature f Autodial External Feature J 2 J Ring Again Feature k 2 Ring Again Cancel Feature 2 Autodial Internal Feature Ji3 J Conference Call Feature 3 Conference Call Splitting Feature 8 Memory buttons Program Feature 4 Call Forward Feature 4 4 Call Forward Cancel Feature J 4 Speed Dial Add change Feature 5 Last Number Redial Feature J 6 Ring Type Feature 7 Contrast adjustment Feature 9 Run Stop Feature 6J Page Feature 6 1 Page Internal telephone speakers Feature 6 2 Page External external speakers Feature 6 3 Page Combined internal amp external Feature 6 4 Line Pool Feature _ 6 5 J Messages View Feature 6_ 6 J Voice Call Feature J 8 J 7 J Saved Number Redial Feature 6 8 Class of Service Feature 6 J 9 Priority Call Feature J 7 J OJ Transfer Feature 7
11. 1 Select an internal line On the M7100 telephone pick up the receiver 2 Dial the Call Park retrieval code Using Call Park When you park a call the system assigns one of 25 codes for the retrieval of the call These codes consist of the Call Park prefix which may be any digit from 1 to 9 and a two digit call number between 01 and 25 For example if the Call Park prefix is 1 the first parked call is assigned Call Park retrieval code 101 The Enterprise Edge system assigns Call Park codes in sequence from the lowest to the highest until all the codes are used This round robin approach means that a greater variety of codes are used which makes it easier for a call to reach the right person when more than one incoming call is parked The highest call number the Call Park prefix followed by 25 is used only by analog telephones or devices connected to the system using an Enterprise Edge ATA or an Enterprise Edge ASM Analog telephones or devices cannot use the other Call Park codes Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Transferring calls 63 Your installer programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone External calls parked for longer than the programmed delay are returned to your telephone Tip Answered Hunt Group calls are parked in the same manner as other calls For more information on Hunt Groups see Programming Hunt G
12. 8 onto a memory button English Press Feature J 6 0 1 French Press Feature 6 0 2 Spanish Press Feature 6 0 8 Programming a feature code onto a memory button You can program a feature code onto a memory button In some cases pressing the button a second time cancels the feature Programming feature buttons Any memory button not programmed as an external or internal line target line Answer button or Handsfree Mute button is available for features 1 Press BJ 2 Press the memory button you want to program with a feature 3 Enter the appropriate feature code you want to assign onto the button The following feature codes cannot be programmed onto a memory button Long Tones and any code beginning with except Feature 6J 0 Language Choice and Contrast Adjustment Tip When you program a button with the line pool feature code you must enter a line pool access code after the feature code The programmed line pool button accesses a specific line pool not the line pool feature Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Customizing your telephone 91 Erasing a feature button Press fi 2 Press the feature button 3 Press or OF to erase the button Displays Feature name gt The name of the feature assigned to a button is SHOW ok displayed when you press the button SHOW appears when there is mor
13. Conference Call by releasing privacy 43 disconnecting from 39 removing yourself from 39 splitting 38 using the Conference feature 37 contrast adjustment 89 control telephone 119 123 customizing CAP 31 customizing your telephone adjusting ring volume 96 Button Inquiry 89 changing ring type 96 contrast adjustment 89 User Preferences 99 D date and time changing 23 displayed instead of messages 97 displaying 44 length of a call 43 defaults button assignments 93 deleting Call Log items 84 messages from list 78 programmed features 91 Denied in admin 149 deregistration of extension numbers on a portable 139 desktop conferencing using ISDN 115 P0908510 Issue 01 Index 161 dial pad description 15 dial tone Enterprise Edge system 129 stuttered 129 Dial voice call 81 dialing automatic dial 48 modes 48 options 100 pre dial 48 saved number 56 signal Link 125 Long Tones 126 Pause 126 Programmed Release 126 run stop 127 switching from pulse to tone 127 Wait for Dial Tone 127 standard dial 48 switching from pulse to tone 127 Dialing Plan PRI 113 DID Direct Inward Dial template 94 direct inward system access DISA 128 direct dial telephone programming 122 Directed Call Pickup 143 Directed Pickup 34 DISA see direct inward system access disconnect from conference 39 releasing a call accidentally 44 Supervision 131 display button equivalents for one line display 134 buttons 14 15 Call information
14. Press 6 6 Muting Voice Call tones When a voice call begins at your telephone you hear a beep every 15 seconds as a reminder that the microphone is on To stop it from beeping pick up the receiver or press CE Answering a Voice Call without touching your telephone If Handsfree Answerback is assigned to your telephone you can respond to a voice call without touching the telephone Handsfree Answerback is not available to the M7100 telephone When someone makes a voice call to you simply start talking Your telephone s microphone picks up your voice Once you have answered a voice call you can put it on hold transfer it or otherwise treat it as a normal call Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Communicating in the office 81 Preventing Voice Calls to your telephone using Voice Call Deny Press Voice calls ring like regular internal calls Your other calls proceed normally Canceling Voice Call Deny Press Feature _ f 8 Displays Dial voice call Hicrorhone muted Ho voice call Voice call P0908510 Issue 01 Dial the internal number or press the internal autodial button of the person to whom you want to speak Your handsfree microphone is muted Press or pickup your receiver to respond to the voice call The telephone receiving the call cannot accept voice calls for one of the following reasons it is active or ringing with another call Call Forward is
15. QUIT Press a line Changing the type of r Feature 6 The two buttons you selected have exchanged position You have tried to move a line to a button that cannot be used as a line button such as an intercom button Handsfree Mute button or an answer button Press the button of the line you want to move Press Feature or QUIT when you have finished moving lines Press the button you want to move the line to Neither of the buttons is erased The lines or the line and feature simply switch places The button you are trying to move is not a line button If you are trying to switch a line and a feature move the line to the feature button and not the feature button to the line ing You can choose one of four distinctive rings for your telephone This makes it easier to identify your telep hone in an open office 1 Press Feature 6 o 2 Press 1 2 8 4 or HEXT You hear the selected ring for two seconds 3 Repeat until you hear the ring you prefer then press or DK Adjusting the Ring volume Feature J 0 1 Press Feature 7 8 0 The telephone rings 2 Press 4 f higher to adjust the volume left end for lower and right end for Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Customizing your telephone 97 Hiding the message or calls indication Feature J68 0 6 The display that shows you have
16. You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Select Passwords Call Log pswds 2 Double click the DN number 3 Enter a new Call Log password and press Return Using special telephones Direct dial You can reach the direct dial telephone by dialing a single digit The direct dial telephone is usually in a central location such as a attendant s desk You can have up to five direct dial telephones for your Enterprise Edge system It is usually the prime telephone or the central answering position CAP The direct dial telephone can send up to 30 messages and can invoke Services to activate the extra dial telephone P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 122 Using System features You cannot forward calls to a direct dial telephone that is outside your Enterprise Edge system See Making changes to Call Forward No Answer on page 25 Changing the direct dial telephone assignments Your installer sets up the direct dial telephone You can change which direct dial telephone a telephone is assigned to or assign it no direct dial telephone You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Select Terminals amp Sets 2 Selecta DN number 3 Double click Capabilities 4 Select a Direct dial set Set 1 Set 2 Set 3 Set 4 Set 5 or None A
17. turned on Do Not Disturb is turned on Voice Call Deny is turned on it is not an Enterprise Edge telephone Your call proceeds automatically as a regular ringing call The line is open for you to speak Enterprise Edge Feature Programming Telephone G uide 82 Communicating in the office Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Tracking your incoming calls 10 Using Call Log Telephones can automatically log Call Display information for calls on an external line The line must appear on that telephone but it does not have to be a ringing line If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider you are able to capture information about incoming callers in your call log The same feature is supplied by an ISDN service package that comes with calling line identification CLID Call Log creates a record of incoming external calls For each call the log can contain sequence number in the Call Log name and number of the caller indication if the call was long distance indication if the call was answered and identity of who answered it time and date of the call e number of repeated calls from the same source name of the line on which the call came Call Log can help you to e keep track of abandoned or unanswered calls track patterns for your callers for example volume of calls and geog
18. 0 Transfer Cancel Feature 7 1 Link Feature 7 14 Call Park Feature J 7 JS J Group Pickup Feature J 7 6 Directed Pickup Feature 7 7 Call Duration Timer Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Appendix A Feature Codes 157 Activation code Description Feature 7 8 Pause Feature 7 9 Exclusive Hold Feature 8 0 Ring Volume Feature 8 1 Line buttons Move Feature 8 2 Camp on Feature 8 2 Dialing Mode Feature 8 8 Privacy on off Feature 8 4 Line Redirection Feature 4 8 4 Line Redirection Cancel Feature 8 4 Call Log options Feature 8 5 Do not Disturb Feature 4 8 5 Do not Disturb Cancel Feature 8 5 Call Log password Feature 8 6 Background Music Feature 8 6 Background Music Cancel Feature 8 8 Voice Call Deny Feature 4 8 8 Cancel Voice Call Deny Feature 8 9 Programmed Release Feature 6 0 1 Language English Feature RHEO Language French Feature 5 9 8 Language Spanish Feature 8 0 0 Trunk Answer Feature B8 0 f Call Queuing
19. 1 A portable cannot be a Direct Dial telephone It can use the Direct Dial digit Hotline None Priority call Y Requires special configuration of hardware and programming Restrictions Set restrictions Set lock Y Does not apply to portables Allow last no Y Does not apply to portables Allow saved no Y Does not apply to portables Allow link Y This can be set to N for portables Twinning between portables and Enterprise Edge wireline telephones Using Answer DNs If you have both a wireline desk telephone and portable telephone you can answer calls from either device by using Enterprise Edge s Answer DN feature Any call that normally rings at your desk can also appear and ring at your portable if it is assigned the desk telephone DN as an Answer DN This arrangement is called twinning It is also possible to have calls to the portable appear on the desk telephone as an Answer DN An Answer DN for a desk telephone and portable is programmed exactly the same way as for two desk telephones An installer programs Answer DNs You can have up to eight Answer Keys assigned to your portable The types of calls that your portable s Answer Keys receive are programmable See the Answering calls on page 29 for more information Tips Hunt Group calls cannot be forwarded using the Call Forward features An Answer DN is the recommended method for twinning a portable with a desk set This ensures that all calls arriving at t
20. 33 changing the language 90 100 contrast 100 making darker or lighter 89 one line 133 testing 146 time and date 44 distinctive rings 96 DN see internal numbers DHE 61 CHE from 30 CHE transfer 30 Do Not Disturb 109 canceling 109 Enterprise Edge Feature Programming Telephone G uide 162 Index on Busy 27 67 using 110 Do not disturb 45 50 60 DET 30 dual memory button 15 E Emergency 911 13 PRI 112 ending a call 32 Enter cade 91 Enter digits 52 55 Enter zone 75 Enterprise Edge ATA Long tones 126 Enterprise Edge features 142 144 Enterprise Edge system dial tone 129 Enterprise Edge telephones installing 107 mounting on a wall 108 erasing Call Log items 85 messages from list 78 programmed features 91 Evening Sched 121 Exchanged 96 Exclusive Hold 49 58 Expensive route 45 external access to Enterprise Edge 127 autodial programming 51 Call Forward see Line Redirection page 73 paging equipment 75 extra dial telephone 121 F Autobumping canceling f 84 using 8 1_ 5 84 autodial button external 1 51 53 internal 2 51 Background Music canceling amp J 8 6 110 turning on 8 6 110 Button Inquiry 0 56 89 131 145 Call Duration Timer 7 43 Call Forward canceling 4 65 using 4 65 Call Information Feature jeJ 32 33 Enterprise Edge Feature Programming Telephone G uide Call Log entering 2 86 external
21. 5 second delay Prime line On your portable may be either an Intercom Line an Assigned Line or a Line Pool Priority call See Supporting additional features for portables on page 144 Hunt Groups reject priority calls Privacy In programming change the privacy setting for an external line assigned to the portable This does not give the ability to change the privacy setting on a call by call basis Release See your Portable Telephone Feature Card Speed Dial System speed dial codes only No personal speed dial codes The portable has a directory that you can use to store up to 50 entries for telephone numbers Switching between two calls When on a portable call switch to another incoming call You can then switch back to the first call See your Portable Telephone Feature Card Transfer See your Portable Telephone Feature Card Transfer using directory Transfer a call using your portable s directory See your Portable Telephone Feature Card Trunk Answer Grab a ringing call for lines placed in a Service Mode Voice call See Supporting additional features for portables on page 144 Hunt Groups reject voice calls Wireless Portable Change the language of the prompts as they appear on the portable s Language display Selection Wireless Call Stop the portable from ringing when the call has been forwarded to its Forward No new destination The portable user can still answer the ca
22. 81 Woice call 81 Voice Call feature 144 voice mail accessing your Enterprise Edge Voice Messaging system 88 using Call Forward 67 voice quality 141 volume bar 134 control 134 Enterprise Edge Feature Programming Telephone G uide W Wait for Dial Tone 127 wall mounting telephones 134 wireless Call Forward No Answer 144 wireless Portable Language Selection 143 English 143 French 144 Spanish 144 Y Your list full 80 P0908510 Issue 01
23. Call Deny 81 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Chapter 10 Chapter 11 Chapter 12 Contents 7 Tracking your incoming calls 83 Using Call Log 83 Call Log options 84 Logging a call manually 84 Deleting old log items 84 Viewing your Call Log 84 Viewing a Call Log item 85 Erasing log items 85 Making a call using Call Log 85 Creating a password to your Call Log 86 Changing your Call Log password 86 Deleting an assigned password 86 Programming a telephone to log calls automatically 86 Using voice mail 88 Customizing your telephone 89 Finding out what a button does using Button Inquiry 89 Making the display darker or lighter using Contrast adjustment 89 Changing the language on the display 90 English 90 French 90 Spanish 90 Programming a feature code onto a memory button 90 Programming feature buttons 90 Erasing a feature button 91 Applying button cap labels 92 Types of button caps 92 Identifying the telephones 92 Enterprise Edge default button assignments 93 Rules of default button assignment 93 M7310 telephone button defaults 94 M7324 telephone button defaults 95 M7100 telephone button defaults 95 Moving line buttons 95 Changing the type of ring 96 Adjusting the Ring volume 96 Hiding the message or calls indication 97 Restoring the messages and calls indication 97 User preferences 99 Using User preferences 99 Changing button programming 99 Changing User Speed Dial 100 Changing Ca
24. Double click a portable DN for example DN 471 Deregistering a portable Deregister an extension number when e you must replace the portable due to loss or breakage e you want to assign the handset to someone with a different telephone number than the previous user To deregister a portable 1 Select Telephony Companion Registration Portable DNs to deregister a DN 2 Double click a portable DN for example DN 471 3 Click the Configuration menu and select Deregister Tip This procedure does not clear the registration data in the portable You must also deregister from the portable telephone on the air deregistration For instructions see the Portable Telephone User Guide that is supplied with the portable Radio data Re evaluation Re evaluation automatically assigns the proper cell configuration to each radio in a Base Station When adding or removing Base Stations Re evaluation must be applied to the system Re evaluation Status To view the Re evaluation status 1 Select Telephony Companion Radio data 2 Double click Re evaluation P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 138 Companion Features 3 Click the Configuration menu and select Re eval now or Schedule Radios Radio programming settings apply to Base Stations Cell assignment A cell is the area covered by one or more radios in close proximity As you move around your office while on a call wit
25. Enterprise Edge set is a member of a Hunt Group the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired For more information on Hunt Groups see Programming Hunt Groups on page 101 Making Changes to Do Not Disturb on Busy Terminals amp Sets When you are on a call and a second call comes in E your telephone rings softly to alert you to the second Capabilities call You can turn this feature on or off for each E telephone Call Forward Li DND on Busy 1 Select Terminals amp Sets 2 Selecta DN number 3 Double click Capabilities 4 Choose a DND on Busy setting Y Yes or N No Tip If the Enterprise Edge set is a member of a Hunt Group and the set activates this feature the set does not receive notification of incoming Hunt Group calls while on a call The DND on busy feature overrides the Hunt Group For more information on Hunt Groups see Programming Hunt Groups on page 101 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 28 Frequent programming operations W hat would you like to do next Some of the most common programming tasks are listed below For a comprehensive list of settings and instructions see either the Table of Contents or the Index Redirect calls coming in on a line See Turning on Line Redirection on page 68 Allow individuals to answer calls that ar
26. Feature 8 0 2 Group Listening Feature 4 8 0 2 Group Listening Cancel Feature 8J0 J8 Time Feature 8J0J4 Wait for dial tone Feature 8 0 5 Test telephone display Feature 8 0 6 Current Time 8 Date Feature 8 0 6 Current Time 8 Date Cancel Feature 8 0 8 Long tones Feature 8J 17Jn Call Information Feature 8 1 2 Call Log View information Feature 8 1 8 Call Log Manual Feature git 6 Call Log Delete items Feature 8 tj Name and number blocking P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 158 Appendix A Feature Codes Activation code Description Feature 8 7 0 Viewing active services Feature 8J7J Turning Ringing service on Feature z 8J7J Turning Ringing service off Feature 8 7 112 Turning Restriction service on Feature 8 7 2 Turning Restriction service off Feature 8 7 8 Turning Routing service on Feature 8 7 8 Turning Routing service off Notes For the Companion C3050 Etiquette and C3050 CT2Plus portable telephones enter followed by the numeric code to activate this feature Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Index Symbols 5 Long Distance symbol 149 25 Link symbol 125 amp Pause s
27. Feature Programming Telephone G uide 44 Answering calls Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call you can quickly retrieve the call Pick up the receiver again or press within one second to be reconnected to your call Time Press Feature _ 8 0 8 to display the current date and time while you are on a call Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Making calls 4 There are many ways to make a call depending on the programming and the type of call as follows Pick up the receiver and dial The Enterprise Edge system supports three methods of dialing See Changing how you dial your calls on page 48 Pick up the receiver press a line button and dial if the call is not on your prime line Press and dial to talk without using the receiver See Using Handsfree Mute on page 40 Press press a line button and dial to talk without the receiver and if the call is not on your prime line Press a line button and dial to talk without the receiver and if Automatic Handsfree is assigned to your telephone Use one of the features that make dialing easier See Time savers for making calls on page 51 Displays 271 busy The telephone you have called has no internal lines PRIORITY LATER available Press LATER to use the Ring Again or Message features or press PRIORITY to make a priority call
28. Hold to go ahead with a speaker test You should hear page tone through the telephone speaker at the maximum volume The volume returns to its previous setting when you end the test Pressing any button ends the test Testing the power supply to a telephone 1 Press Feature _ B 0 6 then amp or HEXT until the display reads Power test 2 Press TEST or Hold to go ahead with a power supply test You should see all the indicators on the telephone go on and hear ringing at maximum volume When the test has ended the display should briefly show Power OK The test lasts for five seconds or until you press a button P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 148 Troubleshooting Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Common feature displays 20 You may see the following displays when you use a feature Access denied Denied in admin Feature timeout Inactive feature Invalid code Hot available Set locked 1234567898123 UTEN OF 2392221 221 TRAHSFER 221 calling Call 2217 YES H Camred 221 CALLBACK P0908510 Issue 01 Someoneis already using programming or the feature you are trying to use is not compatible with the configuration of the telephone or line You have tried to use a feature but you have not been given access to itin administration programming You have taken more than 15 seconds to press a but
29. Hunt Group increasing the total number of members in the system There can be only one appearance of the same Hunt Group on a set Hunt Group DNs cannot be members of other Hunt Groups A DN can be associated with a member of a Hunt Group and is called a member DN Consult your customer service representative to determine your Hunt Group number range 1 Select Resources Telephony Hunt Groups 2 Select a hunt group from the hunt group list 1 30 3 From the hunt group select Members 4 To add a member click Add Enter a DN number and click Save 5 To remove a member select the member and click Delete Moving members of a group Member order within a Hunt Group is important The member order determines how a call is routed through a Hunt Group 1 Select Telephony Hunt Groups 2 Select a hunt group from the hunt group list 1 30 3 From the hunt group select Members 4 Double click a member from the member list 5 Enter the new member number 001 002 etc and click OK The list is automatically reordered Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Programming Hunt Groups 103 Assigning or unassigning lines to a group Configure the prime set for a Hunt Group s line to None to avoid delayed ring transfer of external Hunt Group calls to the prime set before the Hunt Group can receive the call For more information about programming line settings see the chapter System Oper
30. Press TEST or Hold to go ahead with a button test Press button to see its function If the button you pressed uses an indicator it should turn on when you test the button Pressing the button puts Rls button on the display briefly and returns you to the Button test display Testing the speaker in the telephone handset The handset test is not available if you have a headset plugged into the telephone l 2 Press Feature k 8 0 6 then or HEXT twice The display reads Handset test Press TEST or Hold to go ahead with a handset test Pick up the handset and listen You should hear dial tone through the handset at a maximum volume The volume is reset to maximum only while the test is going on Pressing any button or hanging up ends the test Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Troubleshooting 147 Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in 1 Press Feature 7 8 6 6 then amp or HEXT until the display reads Headset test 2 Press TEST or Hold to go ahead with a headset test You should hear dial tone through the headset The volume is reset to a default level during the test Pressing any button ends the test Testing the telephone speaker 1 Press Feature 7 8 6 6 then amp or HEXT until the display reads Sreaker test 2 Press TEST or
31. Select Capabilities 4 Double click Call Forward 5 Choose a Fwd no answer delay setting 2 3 4 6 or 10 Tip If the Enterprise Edge set is a member of a Hunt Group the Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired For more information on Hunt Groups see Programming Hunt Groups on page 101 Making changes to Call Forward on Busy You can program a telephone to forward a call when the line is busy to either an internal telephone for example E Capabilities 221 or an external telephone for example 9 123 E 4567 Additionally you can route the call to a Call Forward destination code For more information about programming destination codes see the chapter Systems operations in the Enterprise Edge Programming Operations Guide Terminals amp Sets You may also set Call Forward to forward all calls to either an internal or external telephone number This is done at the telephone set by pressing 4 For more information about Forward All Calls see Forwarding your calls on page 65 1 Select Terminals amp Sets 2 Selecta DN number 3 Choose Capabilities 4 Double click Call Forward Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Frequent programming operations 27 5 Choose a Fwd on busy to setting enter an internal or external number or a destination code Tip If the
32. Services 2 Selectthe service you want to program Ringing Restriction or Routing 3 Double click a Schedules option Night Evening Lunch Sched 4 Sched 5 or Sched 6 4 Choose a Service setting Off Manual or Automatic Note For Ringing and Routing services you will need to expand the Schedules directory to display the service options Each schedule can have its own configuration of a Service which works independently of automatic start and stop times For example there may be a version of Restriction service called Night Schedule that prevents anyone from making long distance calls But calling it Night Schedule does not mean it can only be used with a schedule You can turn the Night Schedule for Restriction Service on or off as needed any time of the day or night If you decide to run a service on a schedule the system uses the start and stop times used for that schedule example of how to turn on a Service manually You may have Ringing service your night service set up to run according to the Night Schedule You may decide you want that ringing arrangement to come into effect only when it is turned on and off manually You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Choose Services Ringing Service Schedules 2 Double click Night 3 Change the Service setting to Manual Night Schedule for Ringing Service no longer follows the schedule b
33. Services overriding 120 Restriction service 117 Ringing service 117 Routing service 117 Trunk Answer 36 turning off and on using feature codes 119 viewing active schedules 119 Set filters programming 140 Set Lock 123 124 set lock 124 Set lock programming 140 Set locked 149 Set profile 133 shift button 15 SHOW 134 P0908510 Issue 01 signal Link 125 Long Tones 126 Pause 126 Programmed Release 126 run stop 127 Wait for Dial Tone 127 softkey display prompts troubleshooting 141 special telephones 121 Speed Dial changing User Speed Dial 100 host system signaling codes 54 making a call 54 programming 23 programming for User 54 splitting a Conference Call 38 standard dial 48 Start of list 80 Still in trnzfer 61 stopping calls from ringing at your telephone 109 stuttered dial tone 129 suspending a call see also Call Park and Hold switching between calls 143 system programming 14 system dial tone 129 System Speed Dial 53 T target lines 132 changing the name 108 using to twin 141 telecommuting using ISDN applications 115 telephone alarm 145 Call Display information 33 CAP 31 121 changing the name 108 control 119 123 difference between M7310 and M7324 telephones 14 direct dial 121 extra dial 119 121 Hotline 122 log calls automatically 83 M7100 illustration 133 mounting on wall 134 moving 109 prime 121 prime telephone 30 testing 145 147 testing buttons 145 146 P0908510 Issue 01 Index 169 displ
34. To enter Call Log using your password 1 Press Feature _ B f1 2 to enter Call Log If you have programmed a password the display reads Passuord 2 Enter your four digit password If you forget your Call Log password it can be deleted in programming See Clearing a Call Log password on page 121 Changing your Call Log password Feature _ 8 6 1 Press Feature J 8 oa The display reads ld rassurd 2 Enter your old password The display reads Hew rassurd 3 Enter your new four digit password The display reads Fereat Hews 4 Re enter your password The display reads Password changed which confirms that your password has been changed Deleting an assigned password Feature 8 6 1 Press Feature 8 5 The display reads ld rasswrd 2 Enter your old password The display reads New rassurd 3 Press or ok The display reads Ho Pswd assigned which confirms that your password has been deleted Programming a telephone to log calls automatically Your installer can program each telephone to automatically log calls coming in on a line Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Displays l nknown name l lnknowun number lz KHTE SMITH HEST ERASE MORE 123K ATE SMITH HEST ERASE MORE 125K ATE SMITH HEST ERASE MORE 4941234567898123 HEST ERASE MORE Callis bumped Hold or release
35. and a message appears on the Enterprise Edge display You cannot join a call without this tone being heard Creating a conference by releasing privacy If a line is programmed with privacy you can turn privacy off to allow another person with the same line to join in your conversation and form a conference All the rules applicable to a conference apply except there is only one line in use instead of the normal two This means that you cannot split a conference set up using Privacy 1 Press BJ 1 Tell the other person to press the line button and join your conversation Only two Enterprise Edge telephones in addition to the external caller can take part in this kind of conference Making a call private If a line is programmed not to have privacy you can turn privacy on for a call preventing other people with the same line from joining your conversation Press 8 Checking call length using Call Duration Timer By pressing you can see how long you spent on your last call or how long you have been on your present call Displays 221 Gad The display shows the last call you made or the current call and the total elapsed time in minutes and seconds Line8 1 81 45 You parked your last call The display shows the length of time the call was parked You cannot see the length of time a call was parked unless the call is active at your telephone or has just been released by your telephone P0908510 Issue 01 Enterprise Edge
36. answering position CAP is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP You can have five CAPs connected to an Enterprise Edge telephone It is best if the CAP is the prime telephone and direct dial telephone for the lines and telephones it serves A CAP module is an add on device that provides 48 extra memory or line buttons You can connect one or two Enterprise Edge CAP modules to the telephone to increase the number of lines it can handle When a CAP module is first plugged into your telephone some of the module buttons are already programmed to dial an internal number Customizing your CAP module If your installer has programmed the CAP module to be the central answering position for your system you can move external lines onto the CAP module by using Feature 8 1 J See Moving line buttons on page 95 Any of the buttons on your CAP module that do not select lines can be programmed to dial internal or external numbers automatically You can program features onto CAP module buttons See Time savers for making calls on page 51 and Customizing your telephone on page 89 for information on programming memory buttons Buttons on a CAP module cannot be assigned as answer buttons Monitoring telephones with the CAP module The indicators k beside internal autodial buttons on your CAP module show the status of Enterprise Edge telephones The
37. call If you answer before the Call Display information is available on your display and you press Feature 8 1 1 you see only the line number or line name Displaying Call Information for a call on hold 1 Press Feature j 1 1 The display reads select a call 2 Select the line on hold Information about the call is displayed 3 Press or UIEU to display more information about an external call Tip If your telephone automatically displays Call Display information for a call you still need to press Feature _ 8 1 1 before you can press or HIEU to display more information about the call Making Call Display information appear automatically ata telephone Each telephone that rings for an external line can display Call Display information for that line After the call is answered Call Display information is always shown at the telephone that answered the call Your installer or customer service representative can program telephones to have automatic Call Display P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 34 Answering calls Changing which information is shown first about a call Depending on the services you subscribe to Call Display information may contain up to three parts the name of the caller the number of the caller and the name of the line in your Enterprise Edge system that the call is on For each telephone you can determine which information is
38. call someone in your office you can interrupt them Use this feature for urgent calls only Tip Priority calls cannot be made to Hunt Group DNs For more information on Hunt Groups see Programming Hunt Groups on page 101 Making a priority call Press 6 0J 2 Wait for a connection then speak A person who receives a priority call while on another call has eight seconds to accept or block the call For information on blocking calls see Stopping calls on page 109 If the person does nothing the priority call feature puts their active call including conference parties on Exclusive Hold and connects your call Giving a telephone the ability to make priority calls You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Select Terminals amp Sets 2 Selecta DN number 3 Double click Capabilities 4 Choose a Priority Call setting Yes or No Displays Call blocked You tried to place a priority call to another Enterprise Edge telephone The person you called has blocked your call Try to call later Please wait The party you are calling has eight seconds to decide whether to accept or reject your priority call Priority denied The telephone you are calling has already received a priority call or is unable to receive priority calls P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 50 Making calls You can make a priority call onl
39. calls options password 8 password 86 5 EN viewing 8 f1 2 84 Call Park 7 4 Call Pickup 7 J 35 Call Oueuing Call Transfer canceling CJ es 6 60 using 7 0 39 59 Camp on 8 J 2 Class of Service Conference Call M7100 telephone f 8 using 8 37 Contrast Adjustment 7 Dialing Modes 8 2 48 Directed Pickup Do Not Disturb 61 6 8 130 38 39 7 6 34 canceling t 8 5 109 turning on Exclusive Hold 7 9 58 Feature Button programming 8 90 Group Listening 89 6 48 109 canceling amp 8 0 2 40 using 8 JOJ 39 Hide message di 38 39 splay 8 6 97 Host System Dialing Signals Link J 1 25 Long Tones J 0 126 Pause 7 8 Programmed 126 Release Run Stop 2 127 Wait for Dial Language 8 9 126 Tone 8 0 4 127 English 6 0 1 90 French 6 90 0 Spanish 5 0 Last Number Redial Line Pool Acces 90 52 47 f 9 e s 6 Line Redirection canceling using 8 4 68 Message 8 2 69 canceling 1 76 sending t 76 78 viewing ones you sent 1 79 viewing 6 5 77 Page combined zone 6
40. check that the number you give for line redirection is a valid one If you redirect to an invalid number redirection fails Using an autodial button to enter the redirection number helps avoid this possibility An autodial button used for line redirection must be programmed to use a specific line Canceling Line Redirection Feature 4 8 4 1 Press Feature J ABJA 2 Selectthe lines you no longer want to be redirected Allowing a telephone to redirect calls You can turn a telephone s ability to redirect calls on and off You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Select Terminals amp Sets 2 Select a DN number 3 Double click Capabilities 4 Choose an Allow redirect setting Yes or No P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 70 Forwarding your calls Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly 200 milliseconds when a call is redirected on one of its lines You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Select Terminals amp Sets 2 Select a DN number 3 Double click Capabilities 4 Choose a Redirect ring setting Yes or No Tip If a telephone has redirect ring enabled it rings briefly for redirected calls on one of its lines even if another tel
41. displayed first You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Select Terminals amp Sets 2 Select a DN number 3 Select Telco features 4 Choose a First Display setting Name Number or Line You may see Unknown name Or Unknown number on the display if the information is not available from your telephone company You may see Private name Or Private number on the display if the caller blocks that information Picking up a call ringing at another telephone You can pick up a call ringing at another telephone by using Directed Pickup or Group Pickup Answering any ringing telephone using Directed Pickup 6 You can answer any telephone that is ringing in your Enterprise Edge system 1 Press 6 2 Enterthe internal number of the ringing telephone Call Pickup cannot be used to answer private lines To use Call Pickup Directed Pickup the telephone must be ringing If for example the auxiliary ringer is ringing but the call is not ringing at a telephone the call cannot be answered using Directed Pickup It must be answered normally at a telephone that has a flashing indicator for the call or by using Trunk Answer You can answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button Tip Directed pickup can retrieve calls that are ringing on an Answer DN While yo
42. enter the following shortcut codes Page zone 0 is all zones 1 J and zone 0 to 6 2 code 2 has no zones 8 and zone 0 to 6 Internal Feature 6 External Feature 6 Combined Feature 6 Activating and deactivating the ability to page You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Select Terminals Sets 2 Select a DN number P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 74 Communicating in the office 3 Double click Capabilities 4 Choose a Paging setting Yes or No Creating page zones Each telephone can be assigned to one of six zones for receiving pages Tip Hunt Group DNs cannot be included in a page zone For more information on Hunt Groups see Programming Hunt Groups on page 101 You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Select Terminals amp Sets 2 Select a DN number 3 Double click Capabilities 4 Choose a Page zone setting 1 2 3 4 5 6 or None You can make a telephone part of a page zone only if the telephone has paging set to Y Yes A zone is any set of Enterprise Edge telephones that you want to group together for paging regardless of their location The maximum number of sets in a page zone is 50 Your installer programs whether a tone sounds before a pag
43. messages or calls can be replaced with the current time and date You can retrieve your message and call information by using the display buttons that appear on the second line of the display If you are using a telephone with a single line display the message or call indication is hidden 1 Press Feature j 8 0 6 The current time and date appears on the top line of the display 2 Press MSG or Feature 6 6 to see your messages or press CALLS or Feature 8J 1 8 to see your calls Restoring the messages and calls indication Press Feature _ B8 0 6 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 98 Customizing your telephone Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 User preferences 12 The User preferences section of programming allows you to program memory buttons speed dial codes and other settings for any Enterprise Edge telephone on the system For example an employee may want to have the Do Not Disturb feature programmed onto a memory button or create a speed dial code Instead of programming from the employee s telephone you can also program memory buttons from the Unified Manager Using User preferences User preferences programming is available under the heading User preferences in Terminals amp Sets in the Unified Manager Sub headings in User preferences User preferences Model Button programming User s
44. no answer to Fwd no answer delay Fwd on busy to Hotline Type Q ATA settings ATA answer timer ATA use Msg indicate Name Q User preferences Model Button programming User speed dial Call log options Dialing options Language Display contrast Ring type Q Restrictions 9 Set restrictions Set lock Allow last number Allow saved number Allow link Schedules Line set restrictions P0908510 Issue 01 9 Lines Line 001 364 Name 9 Trunk line data Trunk type Line type Dial mode Received number If busy Prime set CLID set Auto privacy Trunk mode Answer mode Answer with DISA Link at CO Use auxiliary ringer Full autohold Loss package Signalling ANI number DNIS number 9 Restrictions Line restrictions Remote restrictions Q Telco features Voice message center Center 1 5 Terminals amp Sets cont d Q Telco features First display Auto called ID p Set log space Available log space Q Feature assignment Line xxx Call log set Vmsg set Getting Started 17 Enterprise Edge Feature Programming Telephone G uide 18 Getting Started Detailed programming map cont d Q Services 9 Ringing service Ring groups 9 Ring group 001 100 9 Sets DN xxx 9 Schedules Q Night Service setting Trunk answer Extra dial set 9 Line settings Line xxx Ring group Aux ringer Evening Lunch O Sched 4 O Sched 5 Sched 6 O Restriction service 9 Night S
45. of a Hunt Group the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired For more information on Hunt Groups see Programming Hunt Groups on page 101 DND on Busy When you are busy on a call and a second call comes in your telephone rings softly to alert you to the second call If you find this second ring distracting you can have the system prevent a second call from disturbing you by assigning Do Not Disturb DND on Busy to your extension When DND on Busy is turned on for the set internal and private network callers hear a busy tone instead of ringing when you are on the telephone External callers are transferred to the prime set used in your system For step by step instructions see Making Changes to Do Not Disturb on Busy on page 27 If you use DND on Busy the line indicator for an external incoming call flashes but your telephone does not ring Forward on busy takes priority over DND on Busy If an external call uses a target line the call is processed according to the programming of the target line If the target line is busy the caller may hear a busy tone or be routed to the prime set for the target line regardless of the DND on Busy programming for the telephone Tip If an Enterprise Edge set is a member of a Hunt Group and the set activates this feature the set does not receive notification of incoming Hunt Group calls while on a call The DND on
46. on the attendant s Answer button Any subsequent calls appear on intercom buttons if they are available Tip More than one attendant may have an Answer button for a single telephone This allows two or more attendants to handle calls for a busy person Each telephone can handle calls for up to eight other people using a separate Answer button for each person Creating a Conference Call You can talk to two people at once 1 Make sure you have two calls one active and one on hold 2 Press Feature JB 3 Press the appropriate button to retrieve the held call this is automatic on the M7100 telephone You can create a conference when you are on a call Make a second call 2 Press BJ 3 Press the button where the first call is on hold to create a conference Only the person who established the conference can process the conference by using the procedures described in this section Tip You can create a conference by releasing privacy on a call See Turning Privacy on or off for a call on page 43 Disconnecting one party You can disconnect one party from a conference and continue talking to the other On a M7208 M7310 or M7324 telephone 1 Press the line button of the call that you want to disconnect The call that you want to keep is automatically put on hold P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 38 Answering calls 2 Press Ris The call is disconnected 3 Press the li
47. product e an emergency department answering calls for help Hunt Groups can be used to route calls to a support service such as a Help Line for a software company Specialists dealing with Product A can be in one group and specialists dealing with Product B can be in another group Incoming calls hunt for the next available set in the group If no set is available the call can be placed in a queue or routed to an overflow set The Hunt Groups subheading in Resources Telephony is the area where programming changes are made to the following members of a group member position in a group e what lines are assigned to a group how incoming calls are distributed e how long the system looks for available members e where a call goes if all members are busy Note Videophones should not be programmed as members of a Hunt Group Hunt Groups allow one B channel connection at a time and videophones use two B channels Features affected by Hunt Groups include e Call Forward All Calls e Call Forward No Answer e Call Forward on Busy e Group Pickup e Transfer via Hold e Priority Call e Line Redirection P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 102 Programming Hunt Groups e Page Zones e Voice Call Adding or removing members from a group Members of the group can be any Enterprise Edge set or portable An Enterprise Edge set can be in more than one Hunt Group but is considered a member in each
48. pulse dialing you can switch temporarily to tone dialing to communicate with devices such as answering machines to access the features that PBX systems may offer or to use another Enterprise Edge system remotely Press 4 while on an active line Once you hang up your telephone returns to pulse dialing Disconnect supervision When Disconnect Supervision is assigned to a line the Enterprise Edge system monitors it to detect if an external caller hangs up This allows the system to release the line for other uses Your installer assigns disconnect supervision Hunt Groups Your Enterprise Edge system now allows you to establish Hunt Groups in your system Hunt Groups are a group of Enterprise Edge sets that can be called by a single directory number The Hunt Groups feature ensures calls are easily routed to the appropriate people For more information on Hunt Groups see Programming Hunt Groups on page 101 Internal numbers Each telephone in the Enterprise Edge system has its own internal number The length of internal numbers in your system can be from two to seven digits on a non expanded system and three to seven digits on an expanded system All numbers in your system are the same length Your installer sets the length of internal numbers called the DN length The default DN length is three To find out your internal number use the Button Inquiry feature Feature 0 on an intercom button On the M7100 telephone But
49. setting None Internal or External Internal assigns an internal number External assigns an external number If you select an external number you can select the line on which the call is made the prime line an external line a line in a line pool or a line selected by the routing table If you select a line pool you must specify the line pool access code If you select the routing table the number dialed is treated as a destination code and is routed according to the routing tables A telephone s prime line line pool access codes and access to a line pool can be programmed by your installer Control telephone The control telephone allows you to place the telephones and external lines for which it has responsibility into and out of service schedules See Using alternate or scheduled services on page 117 Using Set lock Set lock limits the ways in which you can customize your telephone There are three levels of Set Lock Full Partial and None None allows you to access all features on your telephone P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 124 Using System features Partial prevents programming autodial buttons e changing dialing modes Automatic Dial Pre Dial and Standard Dial using Voice Call Deny programming user speed dial numbers programming feature buttons c movinglin buttons e saving a number with Saved 9 Number Redial changing the display langua
50. the option you want to use See Call Log options on page 84 Changing how calls are dialed 1 Select Dialing options 2 Select the option you want to use Descriptions for dialing options are found on the Telephone Feature Card or see Changing how you dial your calls on page 48 Changing the language used on the display Select Language Choose the language setting English French or Spanish See Changing the language on the display on page 90 Making the display lighter or darker Select Display contrast and choose the value you want to use Changing the telephone s ring Select Ring type and choose the option you want to use Descriptions for ringing options are found on the Telephone Feature Card or in Changing the type of ring on page 96 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Programming Hunt Groups 13 The Hunt Groups feature allows a group of Enterprise Edge sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group For more information about software packaging see the Enterprise Edge Programming Operations Guide Hunt Groups are used in situations where a group of people performing the same task are required to answer a number of related phone queries Some typical uses of Hunt Groups are asales department answering questions on product prices or availability asupport department answering questions concerning the operation of a
51. to you A brief single ring A call is being redirected on one of your redirected lines You cannot answer this call Three beeps You are receiving a priority call descending in tone Answering calls at a prime telephone Each line in an Enterprise Edge system can be assigned a prime telephone Calls not answered at their normal destinations are transferred to the prime telephone The prime telephone is usually the attendant s telephone The installer or customer service representative programs a prime telephone for a line Displays DHD fram 221 The person at telephone 221 has forwarded a call to you using Do Not Disturb DMD transfer The system has transferred a call to you from a telephone with Do Not Disturb turned on DET Linemai Nobody answered this call so the system transferred it to you Line 461 callback Someone has camped parked or CALLBACK transferred a call on line 061 but no one has answered it Press CALLBACK or the line button to connect to the call LineB l to prime There is no telephone that can receive a call on line 061 so the system has transferred it to you LineBmz LineB852 The call coming in on line 002 was intended for target line 052 Line 052 is busy so the call has come to you For other displays see Common feature displays on page 149 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Answering calls 31 Using a central answering position CAP module A central
52. to your Enterprise Edge system is off for more than three days autodial numbers as well as some other system programming may be lost from the memory Adding an autodial button Feature _ _ or Feature 2 1 Press to program an external number or for an internal number 2 Choose a button and then enter the number as if you were dialing it When programming Autodial you can use Last Number Redial e Saved Number Redial e destination codes choose intercom as the line host system signalling Choosing a line for Autodial To include a line selection for an external number press the line or intercom button before you enter the number To select a line pool press a programmed line pool button or press ntercom and enter a line pool access code If you select a line before pressing the autodial button the call goes out on the line you have selected instead of the line that is part of the autodialer programming For the M7100 telephone an external autodialer can be programmed only by using a line and not a line pool Tip If you do not include a line selection in an autodial number the call uses your prime line if you have one P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 52 Time savers for making calls Using intercom as the line for Autodial If you press intercom as the line for an external autodial number you must include a valid line pool access co
53. use Standard dial on a M7100 telephone unless you pick up the receiver first If you have a M7100 telephone use the Automatic dial or Pre dial feature for on hook dialing Using Automatic dial Automatic dial allows you to dial a number without selecting a line Your prime line is selected as soon as you start dialing a number Automatic dial does not work if your telephone has no prime line or if your prime line is in use Telephones connected to an Enterprise Edge Analog Terminal Adaptor ATA2 or an Enterprise Edge Analog Station Module ASM cannot use Automatic dial Using Pre dial Pre dial allows you to enter a telephone number check it then change it before actually making the call The call is not dialed until you select a line or line pool or pick up the receiver You can pre dial both external and internal numbers You must however select the correct type of line external or internal for the type of number you have entered Tip If your telephone starts ringing while you are pre dialing a number you can stop the ringing by turning on Do Not Disturb Feature This does not affect numbers you are entering You cannot pre dial a telephone number if all the lines on your telephone are busy Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Making calls 49 W hen the internal number you have called is busy Priority Call 6 8 If you get a busy signal or a Do Not Disturb message when you
54. 0 P0908510 Issue 01 Index 163 Button Inquiry 89 Call Display 32 Call Duration Timer 43 Call Forward 65 Call Information 32 Call Log 83 Call Park 62 Call Pickup 34 Call Queuing 58 Call Transfer 59 Callback 64 Camp on 61 changing ring type 96 Class of Service password 130 Conference Calls 37 contrast adjustment 89 dialing modes 48 dialing signal Link 125 Long Tones 126 Pause 126 Programmed Release 126 run stop 127 Wait for Dial Tone 127 Do Not Disturb 109 Do Not Disturb on Busy 67 Exclusive Hold 58 Group Listening 39 Handsfree 40 hiding the message or calls display 97 Hold 57 language choice 90 Last Number Redial 52 line pools 46 Line Redirection 68 72 Messages 75 moving line buttons 95 one button access 32 paging 73 75 priority call 49 Privacy 43 Restriction service 117 Ring Again 50 ring type 96 Ringing service 117 Routing service 117 Saved Number Redial 55 sending messages using analog telephones 75 sending messages using display 75 Set Lock 123 Speed Dial 53 Test a Telephone 145 147 Trunk Answer 36 User Preferences 99 Enterprise Edge Feature Programming Telephone G uide 164 Index Voice Call 80 Voice Call Deny 81 file transfer using ISDN 115 Forward denied 68 Forward 68 forwarding calls 25 Call Forward 65 Call Forward delay 66 Call Forward No Answer 66 Call Forward on Busy 67 Do Not Disturb on Busy 67 Line Redirection 68 72 G Group 4 fax using ISDN appl
55. 1 If the telephone to which you forwarded your calls does not have the same external lines as your telephone the forwarded calls appear on intercom buttons If a call is forwarded it does not ring but the line indicator flashes on your telephone You can answer the call by pressing the button next to the flashing indicator Tip If you are one of a group of people who regularly forward their calls to one another be aware that it is possible to set up forward loops where a call is forwarded from one telephone to another in a circle and is never answered anywhere P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 66 Forwarding your calls Overriding Call Forward If you call someone who has their calls forwarded to you your call rings at that person s telephone even though they are forwarding their calls to you Changing the automatic Call Forward settings for a telephone Call forwarding can be programmed to forward a call when it is not answered or the line is busy You can also define the number of times the telephone rings before forwarding takes place These features must be programmed by starting a Unified Manager session Changing Forward no answer Forward no answer redirects unanswered calls to another telephone on your Enterprise Edge system Tip If the Enterprise Edge set is a member of a Hunt Group the Call Forward no answer feature is overridden and the Hunt Group call continues to ring u
56. 3 Internet access using ISDN applications 116 Invalid code 55 Invalid code 127 149 Invalid location 96 Invalid number 52 Invalid number 60 63 151 Invalid zone 75 ISDN Integrated Services Digital Network applications 115 116 description 111 desktop conferencing using 115 equipment 115 116 file transfer using 115 Group 4 fax using 115 Internet access using 116 LAN access using 115 LAN to LAN bridging using 116 leased line backup using 115 P0908510 Issue 01 telecommuting using 115 videoconferencing and video telephony using 115 ISDN PRI 111 2 way DID 112 Call by Call 113 Dialing Plan 113 Emergency 911 112 Name and Number blocking 112 Network Name Display 111 L LAN access using ISDN applications 115 router 116 to LAN bridging ISDN applications 116 language changing on the display 90 100 Last Number Redial programming 53 Last Number Redial using 52 leased line backup using ISDN applications 115 length of call timing 43 length of internal numbers 131 limiting access to Enterprise Edge 128 telephone feature use 123 telephone programming 123 using alternate or scheduled services 117 line assignment 131 button moving 29 95 button using to choose a line 46 changing the name 25 108 indicators description 30 pool 46 47 132 Redirection canceling 69 using 68 72 Redirection and Call Forward differences 71 target 132 Line 461 waiting 150 Line denied 36 46 151 Line huna ur 62 Line in use 150 Line
57. Edge Transferring a call 1 Press 0 2 Call the person to whom you want to transfer the call 3 If you want to talk to the person wait for them to answer and speak to them before proceeding 4 When you are ready to complete the transfer press or JOIN You cannot use Last Number Redial Saved Number Redial a speed dial code Priority Call or Ring Again to dial the number for a transfer Depending on how a private network call is routed it may not always be possible for the system to return a transferred call to you if the transferred call is not answered When transferring a call to a private network destination stay on the line until the person to whom you are transferring the call answers You cannot use the Line Pool feature code to access a line pool for a transfer To use a line pool use a programmed line pool button or press intercom and enter a line pool access code If you have an auxiliary ringer programmed to ring for calls on an external line and you transfer a call on that line without announcing the transfer the auxiliary ringer rings for the transferred call Transferring external calls If an external call is transferred to a busy telephone or not answered after a few rings the call automatically rings again at the telephone from which it was transferred and the display indicates that the telephone was busy or that no one answered When transferring an external call to an external number the ex
58. In use SETHAME Jan 4 3 66a 3A HEST ERASE MORE Lineg l 1227 HEST ERASE MORE Lineg i JLoagit HEST ERASE MORE Lineg i HEST ERASE MORE Messages amp Calls MSG CALLS Hew calls begin P0908510 Issue 01 Tracking your incoming calls 87 The caller s name is unavailable The caller s number is unavailable indicates a new item J indicates that the call was answered 5 indicates a long distance call indicates that the stored number has been shortened to its final 11 digits Press 3 or MORE to display additional information about the call One or more log entries have been deleted by the Autobumping feature while you are looking at the Call Log Hold or release your active call before entering Call Log The external line is in use The repeat call counter shown along with time and date indicates the number of calls you have received from the same caller This call was answered at another telephone 227 This call was logged manually This call was not answered There are one or more items in your message waiting list and there are one or more new items in your Call Log Press Feature 8 0 6 to change the first line of the display to the current time and date You have viewed your last old log item and now view your new log items Enterprise Edge Feature Programming Telephone G uide 88 Tracking your incoming calls Ho info to log No information is available for th
59. Pools using 142 Line Redirection 70 LineB 1 callback 30 LineB 1hunsg ur 60 LineB 1torrime 30 Line 61 transfer 150 Link P0908510 Issue 01 Index 165 using 125 Link programming 125 listening on hold 57 log space programming 86 logging a call manually 84 Logit see Call Log long distance call indicator 149 using COS password 128 Lona Tones 126 lost calls troubleshooting 142 Lunch Sched 121 M M7100 telephone Autodial 51 button defaults 95 Button Inquiry 89 Call Conference 37 Call Park 62 Call Queuing 150 Call Transfer 60 CallBack 61 62 camping a call 61 Conference Call 38 Conference Call on hold 38 Hold 57 internal numbers 131 line assignment 132 Line button 46 line button 29 line buttons 133 Line Redirection 68 memory buttons 133 one line display 133 Ring Again 149 150 Speed Dial 54 standard dial 48 Transferring a call 60 Voice Call 80 M7208 telephone button defaults 94 memory buttons 133 M7310 telephone 14 button defaults 94 Conference Call 37 memory buttons 133 splitting a Conference Call 38 troubleshooting 145 M7324 telephone 14 button defaults 95 CAP 31 Enterprise Edge Feature Programming Telephone G uide 166 Index Conference Call 37 memory buttons 133 splitting a Conference Call 38 troubleshooting 145 M7410 CT 21 maintaining security 129 Make calls first 151 making calls dialing modes 48 priority call 49 using a line button 46 using line pools 46 using Ring Again 50 with aut
60. RTEL NETWORKS Enterprise Edge Feature Programming Telephone Guide 1999 Nortel Networks P0908510 Issue 01 Contents Chapter 1 Chapter 2 Chapter 3 Getting Started 13 Using this guide 13 Understanding programming 13 Before you start 14 What you ll need to do programming 14 Understanding the telephone buttons 14 Using the buttons under the display 14 A map for working in programming 16 The M7410 Cordless Telephone CT 21 Starting and ending a session 21 Ending a session 21 Frequent programming operations 23 Changing the time and date on the display 23 Adding or changing a system speed dial 23 Changing the name of a telephone 24 Changing the name of a line 25 Making changes to Call Forward No Answer 25 Change the number of times the telephone rings before it is forwarded 26 Making changes to Call Forward on Busy 26 Making Changes to Do Not Disturb on Busy 27 What would you like to do next 28 Answering calls 29 Answering incoming calls with Hunt Groups 29 Answering an incoming call 29 Line buttons 29 What line indicators mean 30 Rings you may hear 30 Answering calls at a prime telephone 30 Using a central answering position CAP module 31 Customizing your CAP module 31 Monitoring telephones with the CAP module 31 Release button 32 Hearing aid compatibility 32 Viewing information about a call on the display 32 Using Call Information for a particular call 32 Displaying Call Information before or
61. Recall allows you to automatically dial the number of the last call you received You may not see the number on the display if the information is not available from your service provider or you do not have Caller ID as part of your ISDN service Consult your service provider for the appropriate feature code to enter on your dial pad ISDN applications for PRI ISDN terminal equipment delivers a wide range of powerful business applications Videoconferencing and video telephony Video conferencing offers instant visual and audio contact between distant parties using studio based terminals Desktop conferencing ISDN allows computer users in distant locations to share and edit any image data or text file on their own computer screens while they discuss the information File transfer The ISDN network allows you to transfer files containing data text images data or audio clips faster and cheaper than with a conventional modem Telecommuting Convenient retrieval processing and storage of files is possible for the employee working at home by using ISDN lines to give high speed access to information resources at the office Group 4 fax ISDN fax applications save money by increasing both transmission speed and the quality of resolution Remote LAN access ISDN provides an affordable and fast means for employees at remote sites at home or branch offices to access local area networks LANs Leased line backup Essentia
62. a message Messages Calls You have one or more messages and one or more new Call Logs MSG CALLS Press Feature _ 8 0 6 to change the first line of the display to the current time and date Ho button free You have no line button free with which to reply to a message Ho number stored There has been no number programmed for the message center Contact your voice messaging service provider P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 80 Communicating in the office Start of list You are at the beginning of your list of messages Press HET to HEYT move through your messages Their list full You are trying to send a message to a user whose message waiting list is full Your list full You have tried to send a message but your telephone s list of sent messages is full Cancel one of the messages you have sent if possible or wait until you have received a reply to one of those messages For other displays see Common feature displays on page 149 Using Voice Call Feature 6 6 You can make an announcement or begin a conversation through the speaker of another telephone in the system Tip Hunt Groups cannot accept voice calls Answer buttons have no appearances for voice calls and the set does not ring for voice calls For more information on Hunt Groups see Programming Hunt Groups on page 101 For more information on Answer buttons see Answer buttons on page 36 Making a Voice Call
63. after answering 33 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 4 Contents Chapter 4 Displaying Call Information for a call on hold 33 Making Call Display information appear automatically at a telephone 33 Changing which information is shown first about a call 34 Picking up a call ringing at another telephone 34 Answering any ringing telephone using Directed Pickup 34 Answering any ringing telephone using Group Pickup 35 Changing a telephone s pickup group 35 Trunk Answer 36 Answering a call using Trunk Answer 36 Answer buttons 36 Creating a Conference Call 37 Disconnecting one party 37 Independently holding two calls 38 Putting a conference on hold 38 Removing yourself from a conference 39 Listening to a call as a group 39 Canceling Group Listening 40 Using Handsfree Mute 40 Answering calls without lifting the receiver 40 Making calls without lifting the receiver 40 Muting Handsfree 41 Changing a regular call to handsfree 41 Changing a handsfree to a regular call 41 Using Handsfree 41 Changing Handsfree for a telephone 41 Handsfree Answerback 42 Turning Privacy on or off for a call 43 Creating a conference by releasing privacy 43 Making a call private 43 Checking call length using Call Duration Timer 43 Disconnecting by accident 44 Time 44 Making calls 45 Choosing a line using a line button 46 Line pools 46 Using a line pool to make a call 47 Programming a memory button with a line pool feature
64. al area called a zone or band Typically a flat monthly fee is charged for this service Inwats Inwats is a type of long distance service which allows you to receive calls originating within specified areas without a charge to the caller A toll free number is assigned to allow for reversed billing Consult your customer service representative to determine whether or not this feature is compatible with your provider Dialing Plan and PRI The Dialing Plan supports PRI connectivity to public and private networks The dialing plan is a collection of features responsible for processing and routing incoming and outgoing calls All PRI calls must go through a dialing plan The Dialing Plan allows incoming calls to be routed to sets based on service type and digits received allows Enbloc dialing by buffering user dialed digits until a complete DN has been dialed e provides the ability to map user dialed digits to a service type on a Call by Call basis P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 114 ISDN PRI allows long distance carrier selection via user dialed Carrier Access Codes Consult your customer service representative to determine how your dialing plan is configured Service provider features Consult your customer service representative to determine if the new ISDN features are supported with your service provider Call Forward Call Forward allows you to forward your calls to an exte
65. al telephones ring for incoming calls on external lines For instance all incoming external calls can ring at a security guard s telephone during the night or calls to one attendant can ring at another attendant s telephone during lunch It does not suppress your normal ringing assignment Changing the lines used by outgoing calls Routing service allows you to assign alternate routes to calls In this way you can take advantage of lower costs available on particular routes on certain days and at certain times Both the regular and alternate routes are programmed by your installer Turning Services on and off The master control for how different services and their schedules are used by your system is in programming There are three settings Manual Automatic and Off e Manual allows you to turn the service on and off at any time from a control telephone using a feature code e Automatic allows you to use the preassigned stop and start time for a service You are able to start and stop the service by entering the appropriate feature code at a control telephone If you select this setting you use the start and stop times programmed by your installer e Off prevents the service from being activated You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 118 Using System features An 1 Select
66. all does not ring Refusing to answer a call While you are on a call you can refuse to answer a second call including a priority call Press while your telephone is ringing Canceling Do Not Disturb Feature 4 8 5 Press Feature amp 8 6 J P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 110 Telephone features Displays Allow calls Your telephone receives calls normally Using Do NotDisturb Once you turn Do Not Disturb on calls are forwarded to the prime telephone only if there is no other telephone on which the line appears If there is another telephone that shares the same line the call may be answered by that person The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time Do Not Disturb prevents voice calls from alerting at your telephone Voice calls are presented as normal intercom calls Tip Enterprise Edge sets that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature Hunt Group calls arriving while a set is in Do Not Disturb mode are routed to the next member in the Hunt Group For more information on Hunt Groups see Programming Hunt Groups on page 101 Using Background Music Feature 8 6 Listen to music through your telephone speaker by pressing 6 Your installer makes this feature available to all telephones in programming You need to suppl
67. allow registration of individual portables The options are Yes 4 and No H Yes indicates that Registration is enabled No is the default and indicates that Registration is not enabled To enable user registration 1 Select Telephony Companion 2 Double click Registration 3 Select a Registration enabled option Y Yes or N No Registration should normally be disabled For security reasons and to prevent unauthorized users from being registered to your system set registration to H when you have finished registering the portables Portable DN s Once registration is enabled for your Enterprise Edge system a series of extension numbers 469 to 500 automatically becomes available for registration Check that an extension number is available before registering a portable telephone to it If the extension number shows a status of Available it is ready for registering a portable telephone Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Companion Features 137 If the extension number shows a status of Registered a portable telephone is already registered to that extension number In this case you can either pick a different extension number or deregister the current portable telephone You must perform deregistration both at the portable and during a Unified Manager programming session To view registered and available DNs 1 Select Telephony Companion Registration Portable DNs 2
68. an external location 127 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 10 Contents Chapter 17 Chapter 18 Controlling access to your Enterprise Edge system 128 Direct inward system access DISA 128 Class of Service COS 128 Maintaining security 129 Accessing Enterprise Edge remotely over the public network 129 Tones 129 Using Class of Service COS passwords 130 Changing your Class of Service 130 General System features 131 Pulse or tone dialing 131 Disconnect supervision 131 Hunt Groups 131 Internal numbers 131 Line assignment 131 Target line 132 Line pools 132 Overflow call routing 132 M7100 telephone 133 Memory buttons 133 One line display 133 Prime line 134 Private lines 134 Volume bar 134 Wall mounting 134 Companion Features 135 Programming Companion Wireless 135 Registration password 135 Portable telephone programming 136 Radio data 137 Registering individual portables 139 System programming 139 Twinning between portables and Enterprise Edge wireline telephones 140 Using your portable telephone 141 Using Enterprise Edge features 142 Using new features 143 Supporting additional features for portables 144 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Contents 11 Chapter 19 Troubleshooting 145 Using the alarm telephone 145 Reporting and recording alarm codes 145 Testing the telephone 145 Testing the telephone display 146 Testing the tele
69. an integer between 001 and 238 4 Type in a new name up to 7 characters including spaces and press Return Making changes to Call Forward No Answer You can program a telephone to forward a call when there is no answer to either an internal telephone for L Capabilities example 221 or an external telephone for example 9 E 123 4567 Additionally you can route the unanswered Call Forward call to a destination code For more information about programming destination codes see the chapter Systems operations in the Enterprise Edge Programming Operations Guide Terminals amp Sets You may also set Call Forward to forward all calls to either an internal or external telephone number This is done at the telephone set by pressing 4 For more information about Forward All Calls see Forwarding your calls on page 65 1 Select Terminals amp Sets 2 Select a DN number 3 Select Capabilities 4 Double click Call Forward 5 Choose a Fwd no answer setting enter an internal or external number or a destination code P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 26 Frequent programming operations Change the number of times the telephone rings before it is forwarded After you have assigned a Fwd no answer destination you can set the number of times the telephone rings before the call is forwarded 1 Select Terminals amp Sets 2 Selecta DN number we
70. and enter the speed dial feature code again Unknown number The system cannot dial the number stored Reprogram the number For other displays see Common feature displays on page 149 Using Saved Number Redial Feature 6 7 You can save the number of the external call you are on provided you dialed the call so that you can call it again later Each telephone can save one number at a time with Saved Number Redial not one number for each line Tip You can copy a number onto an autodial button using Saved Number Redial Saving a number Press 6 7 while you are on the call Saved Number Redial records a maximum of 24 digits P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 56 Time savers for making calls Dialing a saved number Press 6 7 when you are not on a call If you have a programmed Saved Number Redial button you can use Button Inquiry Feature J to check the last number before you dial it Preventing a telephone from using Saved Number Redial Saved Number Redial can be restricted at individual telephones You need to start a Unified Manager session to program this feature See A map for working in programming on page 16 for more information 1 Select Terminals amp Sets 2 Select a DN number 3 Choose Restrictions 4 Double click Set restrictions 5 Choose an Allow saved number setting Yes or No Displays Hidden number You have saved a speed dial number
71. ations in the Enterprise Edge Programming Operations Guide A line can be assigned to only one group 1 2 Select Telephony Hunt Groups Select a hunt group from the hunt group list 1 30 Select Line Assignment To assign a line click Add Enter a line number and click Save To unassign a line select the line and click Delete Setting the distribution mode There are three modes of call distribution Broadcast rings each set in the group simultaneously Calls are handled one at a time other calls are queued As soon as a call is picked up the call next in the queue is presented to the Hunt Group without having to wait for queue time out In Broadcast mode a single incoming call rings simultaneously at all the sets in a group This way all receptionists in the group can share the load of answering large volumes of calls All sets automatically display the calling line identification CLID if available A familiar example is a fund raising campaign where a group of operators are waiting to take each call as it comes in Linear starts the call at the first set in the Hunt Group and distribution is complete when the first free set has been found Simultaneous calls can be presented Distribution is order based In Linear mode you can program your top salesperson to be the first member of the group to receive incoming calls Rotary the call starts at the set after the one which answered the last call Distribu
72. ay 146 ending a session 146 handset 146 headset 147 power supply 147 telephone 145 telephone speaker 147 Their list full 80 3 parties only 39 time and date changing 23 displayed instead of messages and calls 97 displaying 44 Feature _ B 0 6 79 length of a call 43 time savers autodial 51 Saved Number Redial 55 Speed Dial 53 tone camped call tones 61 controlling length 126 remote access tones 129 voice call 80 tracking incoming calls Call Log 83 transfer see Call Transfer Transfer denied 61 transferring calls 59 Callback 64 parking a call 62 using Camp on 61 troubleshooting decrease in voice quality 141 lost calls 142 reporting and recording alarms 145 softkey display prompts 141 testing the headset 147 the power supply 147 the speaker in the handset 146 the telephone buttons 146 the telephone display 146 the telephone speaker 147 using the alarm telephone 145 Trunk Answer 36 twinning 140 using Answer DNs 140 using target lines 141 U understanding programming 13 Uneauirred line 71 Enterprise Edge Feature Programming Telephone G uide 170 Index Unknown name 87 Unknown number 55 until 120 Use line Pool 150 User Preferences 99 100 User Speed Dial 53 100 using Call Forward 65 using Do Not Disturb 110 using your system remotely 127 129 V videoconferencing and video using ISDN applications 115 MIEM 134 viewing active Services 119 Call Log 84 messages 77 79 Voice Call 80
73. ble and can be included in the Programming Record 2 way DID With PRI the same lines can be used for receiving direct inward dialing DID and for making direct outward dialing DOD calls The dialing plan configured by your customer service representative determines how calls are routed Consult your customer service representative to determine whether or not this feature is compatible with your service provider Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 ISDN PRI 113 Call by Call service selection for PRI PRI lines can be dynamically allocated to different service types with the Call by Call feature PRI lines do not have to be pre allocated to a given service type Call types that may be available depending on your service provider are Public Public calls connect your Enterprise Edge set with a Central Office CO DID and DOD calls are supported Private Private calls connect your Enterprise Edge set with a Virtual Private Network DID and DOD calls are supported A private dialing plan may be used Tie Tie lines are private incoming and outgoing lines that connect Private Branch Exchanges PBX such as Enterprise Edge FX Foreign Exchange FX calls connect your Enterprise Edge set to a remote CO It provides the equivalent of local service at the distant exchange Outwats Outwats is for outgoing calls This allows you to originate calls to telephones in a specific geographic
74. br 84 This means that cells 03 and 04 have been assigned as cell neighbors Cell rad neighbors This subheading allows you to view the 2 digit number of any cells that border a particular cell in a system the cell neighbors plus any cells that border the cell neighbors Select Telephony Companion Radio Data Cells Cell rad neighbors and enter the cell number to see the settings Assigned or Unassigned Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Companion Features 139 For example cell 01 the display shows Rad nahbr 83 Rad nahbr 84 and Rad nahbr 11 Cell 11 does not appear as a cell neighbor see the example under Cell nghbr therefore it must be a neighbor of cell 03 or 04 Registering individual portables You must do two things to register each portable with the Enterprise Edge system Register the portables by entering the Registration password on each one e Verify that the portable operates properly For instructions on registering and verifying each portable with the Enterprise Edge system refer to Enterprise Edge Programming Operations Guide For instructions on operating a portable see the Portable Telephone User Guide that is supplied with the portable When you distribute the portables tell the users that the portables are registered and give them the corresponding extension numbers Tips You can register a portable to more than one system You cannot register portable to more
75. busy feature overrides the Hunt Group For more information on Hunt Groups see Programming Hunt Groups on page 101 Call Forward and voice mail If you want a voice mail system to pick up unanswered calls automatically P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 68 Forwarding your calls usethe internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy or e make the ring delay greater than the delay used by your voice mail system if your voice messaging system or service automatically retrieves calls Displays Forward denied There are several reasons why you may get this message For instance you cannot forward your calls to a telephone that has been forwarded to your telephone Forward 221 Your calls are being forwarded to telephone 221 CAHCL Hot in service Two or more telephones are linked in a forwarding chain and one of them is out of service or is being used for programming For other displays see Common feature displays on page 149 Line Redirection Line Redirection allows you to send your external calls to a telephone outside the office You may choose to redirect all your external lines or only some of them Line Redirection takes precedence over the Call Forward feature If both features are active on a set incoming external calls on redirected lines are routed to the specified Selective Line Redirection SLR external destina
76. calls can free up line buttons P0908510 Issue 01 Common feature displays 151 Make calls first The feature you tried to use requires you to be on an active call at your telephone This display appears when information about a call has been cleared by a system reset Ho free lines All the lines or line pools available to the telephone are in use This display appears when you have tried to dial an external number or use a feature that conflicts with the lines line pools or prime line used by the telephone This must be corrected by your installer Ho line selected The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line This must be corrected by your installer In use 221 You have tried to program redirection while someone else is programming redirection Only one person can program line redirection at a time Incoming only The line you are trying to use for redirecting calls is for incoming calls only Choose an outgoing line 3 Continue entering digits Press s or BESF to delete QUIT BESF Dk incorrect digits Press Hold or QE when you are finished Invalid number You have entered an invalid line pool code or an invalid destination code Line denied You have selected a line that is private to another telephone Restricted call The destination you have chosen for line redirection is restricted P0908510 Issue 01 Enterprise Edge Feature Programming Telephon
77. code 47 Changing how you dial your calls 48 Using Standard dial 48 Using Automatic dial 48 Using Pre dial 48 When the internal number you have called is busy 49 Priority Call 49 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Chapter 5 Chapter 6 Chapter 7 Contents 5 Making a priority call 49 Giving a telephone the ability to make priority calls 49 Using Ring Again 50 Turning on Ring Again 50 Canceling Ring Again 50 Time savers for making calls 51 Storing a number on a memory button for Autodial 51 Adding an autodial button 51 Choosing a line for Autodial 51 Using intercom as the line for Autodial 52 Using Last Number Redial 52 Preventing a telephone from using Last Number Redial 53 Using Speed Dial 53 Making a speed dial call 54 Changing and adding System Speed Dials 54 Adding or changing User Speed Dial 54 Using Saved Number Redial 55 Saving a number 55 Dialing a saved number 56 Preventing a telephone from using Saved Number Redial 56 Handling many calls at once 57 Using Hold 57 Retrieving a held call 57 Holding automatically 57 Listening on hold 57 Holding a call exclusively 58 Using Call Queuing 58 Transferring calls 59 Using the transfer feature 59 Transferring a call 59 Transferring external calls 59 Canceling a transfer 60 Using Camp on 61 Parking a call 62 Retrieving a parked call 62 Using Call Park 62 Using Callback 64 P0908510 Issue 01 Enterprise Edge Feature Program
78. cut codes 73 types 73 zones programming 74 Page choice 75 Page timeout 75 Paging ALL 75 Paging busy 75 Park denied 63 Parked call 150 Parked on 63 parking a call retrieving 62 Parking full 63 password Call Log 86 canceling 86 changing 86 Class of Service 130 user preferences 99 P0908510 Issue 01 Pause 126 pause in a sequence of numbers see Wait for Dial Tone PBX template 94 Pick ur receiver 150 Pickur 35 Fickur denied 35 36 pickup group 35 Pickup group programming 140 Please wait 49 Pool code 70 portable telephone and Enterprise Edge 142 144 twinning 140 using 141 144 voice quality 141 power off effect on memory buttons 51 power supply testing 147 pre dial 48 Press a button 52 89 91 Press a line 96 Press held line 39 prime line 123 telephone 30 prime line 134 Priority Call programming 140 priority call see also Call Queuing 29 49 Priority denied 49 Prioritu 223 150 Privacy changing status 43 private branch exchange accessing from Enterprise Edge see also host system dialing signals 125 call 43 line 134 Program and HOLD 52 55 91 Program and DE 52 55 91 Programmed 52 Programmed Release 126 programming basics administrative programming 13 customizing your Enterprise Edge 13 installer programming 13 programming map 16 21 starting and ending a session 21 changes planning 14 Companion 136 139 features on buttons 90 P0908510 Issue 01 Index 167 lines changing the name o
79. d dial number that displayed a name rather than the number The number is dialed correctly but you cannot see it Line denied You have attempted to use someone else s private line Lineg l Enter the digits of the number you want to dial TRHHSFEF Ho last number You have not dialed an external telephone number since the last power interruption or system reset Ho line selected Either you have no prime line or your prime line is busy Select a line manually before dialing Hot in service You have entered the number of a telephone that is not in service On another call The telephone you have called is on another call LATER Press LATER to use the Ring Again or Message features Restricted call The call you are trying to make has been restricted in programming A possible reason is time of day restrictions on certain calls Rina Again Press VES to use Ring Again Press HO to send a WES Hn EXIT message See Sending messages on page 75 and Turning on Ring Again on page 50 Select a line Either you have no prime line or the prime line is in use or the line programmed for an autodial number speed dial number or Hotline is in use Select a line and dial again Send message Press VES to send a message See Messages VES H For other displays see Common feature displays on page 149 Choosing a line using a line button You have one line button for each line assigned to your telephone Press the line button
80. dding or changing the name of a telephone or a line are in Changing the name of a telephone on page 24 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Telephone features 109 Telephone names and line names can contain both letters and numbers but cannot be longer than seven characters You cannot use the and symbols Tip You can give the same name to two or more telephones or to a telephone and a line in your system To avoid confusion avoid such duplication Use initials abbreviations or even nicknames to give each telephone a unique name If automatic telephone relocation is turned on the name and internal number of a telephone are saved if the telephone is moved within your system Moving telephones You may be required by law to report any telephone moves to your local telecommunications carrier or 911 service provider For further details AN consult your local carrier your local 911 service provider and or your local telecommunications service provider If automatic telephone relocation is enabled in programming by your installer you can move your telephone from one Enterprise Edge jack to another without losing any of its custom programming Stopping calls from ringing at your telephone using Do Not Disturb DND Stopping calls Press to stop calls from ringing at your telephone Only priority calls ring at your telephone A line button flashes when you receive a call but the c
81. de or a destination code If line pool access codes or destination codes are Displays 387 QUIT EKSP Ok Hutodial full Button erased Enter digits QUIT OK Intercom 2 QUIT Invalid number Press a button QUIT Program and HOLD Program and OK QUIT OK Frogrammed changed remember to reprogram autodial numbers Continue to enter digits until the number is complete Press 4 I or BESF to erase an incorrect digit Press Hold or OK when you are finished The memory allotted to autodial numbers in your Enterprise Edge system is full While programming external Autodial you erased the button by pressing or QE before entering any digits Enter the number you want to program choosing the line first if necessary exactly as if you were making a call Enter the internal telephone number you want to program You are programming an internal autodial button and have entered a number that is not an internal number on your system Enter a valid internal number If the number you are entering is a destination code use external autodial Press the memory button you want to program Enter the number you want to program onto the button then press Hold Enter the number you want to program onto the button then press or DE You may include a line or line pool selection in an autodial sequence by selecting the line before entering any digits The number is stored on the button For other disp
82. e G uide 152 Common feature displays Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Appendix A Feature Codes 21 The following appendix provides a quick reference for Enterprise Edge features that are available by pressing the button Two tables are provided one sorted alphabetically by feature name and the other sorted numerically by feature code Features sorted by feature name Feature name Activation code Autodial External Feature E Autodial Internal Feature 2 Background Music Feature 8 6 Background Music Cancel Feature 8 6 Button inquiry Feature 0 Call Duration Timer Feature 7 7 Call Forward Feature 4 Call Forward Cancel Feature 4 Call Information Feature 8 jf Call Log Delete items Feature 8 h 5 Call Log Manual Feature 8 h B Call Log View information Feature ejaj Call Log options Feature 8 4 Call Log password Feature 8 6 Call Park Feature 7 4 J Call Queuing Feature 88 0j 1 Camp on Feature 8 J 2 Class of Service Feature 6 8 Conference Call Feature 3 Conference Call Splitting Feature 8 Contrast adjustment Feature Z Current Time amp Date Feature 8 0 6 Current Time 8 Date Cancel F
83. e See Picking up a call ringing at ringing at another telephone another telephone on page 34 Assign telephones to different zones for See Paging on page 73 paging Turn the night service on and off See Making additional telephones ring on page 117 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Answering calls 3 Answering incoming calls with Hunt Groups Your Enterprise Edge system now allows you to establish Hunt Groups in your system Hunt Groups are a group of Enterprise Edge set DNS that can be called by a single directory number The Hunt Groups feature ensures calls are easily routed to the appropriate people You can program the members for a Hunt Group member position within a Hunt Group how calls are distributed e how long a call spends looking for available members what happens if all members are busy For more information on Hunt Groups see Programming Hunt Groups on page 101 For more information about software packaging see the Enterprise Edge Programming Operations Guide Answering an incoming call There are three indications of an incoming call ringing a line button flashing and a message on the display You do not necessarily receive all three indications for any particular call For example you may have a line that has been set up not to ring at your telephone If so you see only a flashing line button There are many possible combinations depending on how your syste
84. e begins and the maximum number of seconds a page can last before it is automatically turned off Tip Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Communicating in the office 75 Displays Enter zone Enter the desired page zone number 0 6 or press ALL ALL Invalid zone You have entered a page zone code that is not between 0 and 6 Page choice Select the type of page you want See the list in Making a page SETS SPER BOTH announcement on page 73 Pase timeout The time allotted for paging has expired Fagina ALL You are making a page The display shows the page zone you have chosen Press Feature or Ris when you are finished Fagina buss A page is already being made in the page zone you have requested For other displays see Common feature displays on page 149 Tip You can make an announcement to one person by placing a voice call to their telephone Using Page with external paging equipment When you make a page that uses external paging equipment external page or combined page the Long Tones feature is automatically activated for the external paging system only This allows you to control optional equipment with the Long Tones feature Sending messages The Messages feature allows you to leave a message on the display of another Enterprise Edge telephone or
85. e call Ho lod assigned No log space has been assigned to the telephone Ho resume item The resume item has been removed because of Autobumping repeat call update or log reallocation while you are looking at the Call Log For other displays see Common feature displays on page 149 Using voice mail If you subscribe to Enterprise Edge Voice Messaging you can access that service through your Enterprise Edge system Note that a software keycode is required for Enterprise Edge Voice Messaging Your installer programs your Enterprise Edge telephone to indicate when you have a voice message waiting on a particular line Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Customizing your telephone 11 Finding out whata button does using Button Inquiry Feature 0 You can check the function of any line intercom or programmed button on your Enterprise Edge telephone by pressing 0 On the M7100 telephone Button Inquiry shows your internal number followed by the function assigned to your single memory button Displays B i lt LINEMANME gt The display shows the number and name of the line SHOW pk Press SHOll to view the redirection status of the line 123456789012345 Press or press HIEU or JIEl to view a number UIEN pk that is too long to fit on the display Press Hold or k when you are done z21 lt SETMAME The display shows the directory number of the HEST UIEL tele
86. e code Even if you are calling from an Enterprise Edge system press instead of In certain situations you may experience lower volume levels when using Enterprise Edge remotely Tones You may hear some of the following tones while accessing Enterprise Edge remotely Tone What it means Busy tone Dialed a busy line pool access code You hear system dial tone again after 5 seconds Enterprise Edge System dial tone You may use Enterprise Edge remotely Fast busy tone You have done one of the following Entered an incorrect COS password Your call is disconnected after five seconds Taken too long while entering a COS password Your call is disconnected after five seconds Tried to use a line pool or feature not permitted by your Class of Service You hear system dial tone again after five seconds Dialed a number in the Enterprise Edge system which does not exist Your call is disconnected after five seconds Stuttered dial tone Enter your COS password P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 130 Using System features Using Class of Service CO S passwords Class of Service passwords permit controlled access to a system s resources both by internal and remote users When you enter a Class of Service password at a telephone the restriction filters associated with your Class of Service password apply rather than the normal restriction filters Similarly w
87. e information available Press or SHOW for additional information Enter code If you are checking a speed dial button enter the two digit speed dial code that you want to check ES Enter the feature code or press or GLITT to quit GUIT CLEAR programming or CLEAR to clear the numbers you have entered The system accepts the entry as soon as you enter a valid feature code Feature code Press and enter the feature code you want GUIT to assign to the button You cannot enter invalid codes Feature mowed You have programmed a button with a feature that was already programmed onto another button The feature has moved to the button you just programmed Its original button is now blank Fress a button Press the button you want to check Press EXIT or ESIT when you are finished Program and HOLD Enter the number you want to program and press To erase the button just press Program and OK Enter the number you want to program and press OE QUIT ok To erase the button just press Hold or DE For other displays see Common feature displays on page 149 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 92 Customizing your telephone Applying button cap labels Before you apply button labels activate the Button Inquiry feature Feature J 0 to verify the button functions and to avoid activating features as you put the labels onto the buttons For more information refer to Finding out wha
88. e to which you are directing a call is out of service or otherwise unavailable These are listed with the descriptions of the specific features such as Transfer or Camp on Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Forwarding your calls g Forwarding your calls to another telephone Feature Press and enter the number of the telephone to which you want your calls forwarded You can forward your calls to an internal or external telephone To forward your calls to an external destination you must enter the route plus the dialing digits of the external telephone For example if your system requires you to dial 9 for external calls then you must enter 9 plus the dialing digits to forward your calls to an external number You can also use Line Redirection to forward calls outside the system Line redirection takes precedence over Call Forward Canceling Call Forward Press 4 Using Call Forward at your telephone When you use 4 all calls go to the destination you select regardless of how Forward on busy and Forward no answer are programmed To allow external destination programming you must program Allow redirect to Yes for each set in Terminals amp Setz Carabilitiez Tip If your Enterprise Edge set is a member of a Hunt Group the Call Forward all calls setting is overridden by the Hunt Group routing for Hunt Group calls For more information on Hunt Groups see Programming Hunt Groups on page 10
89. eature 4 8 0 6 Dialing Mode Feature 8 2 Directed Pickup Feature 7 6 Do not Disturb Feature 8 5 Do not Disturb Cancel Feature t 8 5 Exclusive Hold Feature 7 8 Group Listening Feature 8 0 2 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 154 Appendix A Feature Codes Feature name Activation code Group Listening Cancel Feature B8 0 E Group Pickup Feature 7 5 Language English Feature 5 0 Language French Feature 5 0 Language Spanish Feature 5J 0 8 Last Number Redial Feature 5 Line buttons Move Feature aJ Line Pool Feature 6 4 Line Redirection Feature 8 4 Line Redirection Cancel Feature j8 J 4 Link Feature 7 C Long tones Feature 8 0 8 Memory buttons Program Feature B Messages Send Feature 1 Messages Cancel Send Feature J ft Messages View Feature 6 6 Name and number blocking Feature e l Page Feature 6 0 Page Combined internal amp external Feature 6 8 Page External external speakers Feature 6 2 Page Internal telephone speakers Feature
90. eature displays on page 149 Listening to a call as a group Feature 8 0 2 To allow people in your office to listen in on a call using Group Listening press Feature 8 0 2 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 40 Answering calls You hear the caller s voice through your telephone s speaker Continue to speak to the caller through the telephone receiver Your telephone s microphone is off so the caller does not hear people in your office Canceling Group Listening Feature J amp 8 0 e Group Listening is canceled automatically when you hang up or when you press Feature J 2 8 0 e Tip Keep the receiver away from the speaker or you may hear feedback The higher the volume the more the feedback Press to prevent feedback when hanging up Using Handsfree Mute The ability to use Handsfree must be turned on or off for each telephone The type of Handsfree can be changed See Changing Handsfree for a telephone on page 41 You must turn on Handsfree for a telephone to be able to use a headset Answering calls without lifting the receiver 1 Press the line button for the ringing call This step is not necessary if you have a prime line assigned to your telephone 2 Press mS The telephone s internal microphone and speaker are automatically turned on Handsfree is not available for a M7100 telephone
91. eatures are available until the feature times out If you need to use an Enterprise Edge feature to process the call quit Line Redirection programming by pressing Feature Do not press or you disconnect the call you are trying to process While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone Be careful to avoid redirection loops If for example you redirect your lines to your branch office and your branch office redirects its lines to you you can create a redirection loop If these calls are long distance you end up paying charges In certain situations callers may experience lower volume levels when you redirect calls to an external location Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Communicating in the office 9 Paging Feature 6 0 Paging allows you to make announcements over the Enterprise Edge system using the telephone speakers or your loudspeaker system if one is available Making a page announcement 1 Press Feature __ 6 0 2 Choose a page type Page types are through the telephone speakers internal page through an external speaker external page N both internal and external combined page C5 3 If necessary choose a zone 4 Make your announcement 5 Press Ris Tip Instead of entering the Page feature code followed by the page type you can
92. ed line The line you are attempting to redirect cannot be redirected because the hardware does not support redirection Displays while canceling redirection Select lineis Press the lines that are no longer to be redirected The QUIT ALL lines light up as you press them Once you cancel redirection for a line you cannot restore it by pressing the line again Press ALL to cancel redirection for all your lines When you are finished press or DE Select lineis Continue to press the lines that are no longer to be ALL ok redirected Press or OK when you are finished For other displays see Common feature displays on page 149 How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to an internal or external telephone Line Redirection redirects only the lines you specify no matter which telephones they appear on to a telephone outside the Enterprise Edge system Line Redirection takes precedence over Call Forward P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 72 Forwarding your calls Using Line Redirection You redirect lines at a telephone but once redirected the lines are redirected for the entire system You can redirect only lines that appear at line buttons on your telephone You can answer the telephone if it rings while you are in the middle of programming Line Redirection but none of the Enterprise Edge call handling f
93. emselves Before you start Before you begin programming plan what changes you want to make Record the changes so that you have the information at hand For example if you are going to program system speed dial numbers create a record so that you have all the numbers and codes handy once you start programming W hat you ll need to do programming Personal programming is done right on your telephone by pressing the button followed by an activation code For your convenience a summary of all the Feature button programming is provided in Appendix A Administrative programming is done using the Unified Manager The Unified Manager is the tool used to program settings for the Enterprise Edge telephony features as well as settings for individual telephones and external lines Multiple levels of programming are accessible through the Unified Manager You access the Enterprise Edge Unified Manager from your web browser For more information about navigation and making selections using the Unified Manager see the Enterprise Edge Programming Operations Guide Understanding the telephone buttons Take a few minutes to study the telephone buttons The M7324 is different from the M7310 and M7208 in two ways it does not have dual memory buttons item 5 or a shift button item 6 Using the buttons under the display The three display buttons are used for telephone features but what each button does depends on what the display shows Some displa
94. ephone set up the line redirection Displays while redirecting lines Intercom You selected the intercom button as the facility on which to place the call Enter a line pool code or a destination code Line Redirection Press or ABE to begin redirection Press or QUIT AG REMOuE FEMOLE to cancel a previous redirection Ho line to use You have one external line on your telephone but you need a second line to perform line redirection Redirect your external line using a line pool as the outgoing line Outgoing line You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination You cannot redirect a line to itself Select another line Pool codes _ Enter a valid line pool access code QUIT Fedir by 221 You have attempted to redirect a line but someone OVERRIDE else has already redirected that line Press or OWERRIDE to override the previous redirection and redirect the line as you want Redirect denied You can redirect calls only on individual lines Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Forwarding your calls 71 Select line aut Select the line that is used to redirect calls out of the QUIT system Select lineis Press the lines to be redirected To undo a line QUIT ALL oo press it again Press ALL to redirect all your Select lineis Continue to press the lines to be redirected Press ALL Dk or GE when you are finished Uneauirr
95. er or to answer a call You are receiving a priority call If you are on another call inform the person you are speaking to that you are about to put the call on hold Press the flashing line indicator of the priority call or wait until the call connects automatically in eight seconds The priority call goes through when you hear the next beep Your active call is placed on Exclusive Hold It is reconnected automatically when the priority call ends unless you transfer the priority call in which case you must press the line button of your original call to reconnect Use DND Eeature 8 6 or press BLOCK to reject a priority call You have no free line buttons on which to receive a call Release one of your current calls and try again to answer the incoming call You have received a Ring Again offer for a line pool Press the flashing internal line button or YES to use the line pool On the M7100 telephone just lift the receiver Otherwise press HO or wait 30 seconds for the Ring Again offer to expire You cannot program a feature button while you are on a call You have tried to use a feature while you were on a call or had calls on hold Release the call or calls before using the feature The line is in use Make the call using normal methods or wait until the line is free You have tried to make receive or pick up a call when no line button was available Some features require you to have a button free Releasing
96. er the call 721 ho rerlau The person to whom you tried to transfer a call did not CALLBACK answer Press CHLLBERCEK or the flashing line button to reconnect to the call On the M7100 telephone lift the receiver Do not disturb The person to whom you tried to transfer a call has Do Not CANCL RETRY Jory Disturb active on their telephone Press JOIN to transfer the call anyway Press RETR to transfer the call to someone else Press CHHCL or the flashing line button to reconnect to the call on the M7100 telephone press Feature amp 7 0 Invalid number You entered an invalid internal number Press RETF and CAHCL RETRY enter the number again Line d i huna ur The external caller you were transferring hung up before the transfer was complete LineBn i 221 Press JOIH to transfer the call on line 061 to telephone 221 CAHCL RETRY Jory Press RETR if after talking to the person at extension 221 you decide to transfer the call to someone else Hat in service The telephone to which you are trying to transfer a call is CAHCL RETE out of service Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Restricted call CAHCL RETE Still in trnsfer CAHCL RETE Transfer denied CAHCL RETRE Transfer tow LAHCL RETE Transferring calls 61 You cannot transfer the call because of telephone or line restrictions Complete the transfer in progress before you access a new feature a
97. ervice setting Evening Lunch Sched 4 O Sched 5 Sched 6 9 Routing service Private DN length Dialing timeout 9 Routes Route 000 External Use pool 9 Destination codes Q xx Schedules 9 Public DN lengths Q Schedules Night Service setting Evening Lunch O Sched 4 O Sched 5 Sched 6 O Restriction filters 9 Filter 00 99 9 Restrictions Q Restriction 01 Digits Q Overrides Override 001 Digits Services cont d Common settings 9 Control sets 9 For lines Lines 001 364 Q For sets DN 221 528 9 Schedule names Schedule 0 6 9 Schedule times 9 Monday Sunday 9 Schedules Night G Evening Lunch Sched 4 Sched 5 Sched 6 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Detailed programming map cont d O System speed dial 9 Speed dial 01 70 External Passwords Q COS passwords Q COS 00 99 Password User filter Line filter Remote package 9 Call log passwords Q DN xxx Password Registration password Password Time and date yyyyMMddHHmmss Companion Q Registration Registration enabled Credits available 9 Portable DNs DN xxx DN status Radio data System LID Re evaluation Status Radios Radio xxxx Radio Cell assignment Antenna type 9 Cells Q Cell 01 Cell radios Cell neighbours Cell radio neighbours Hunt group
98. es Replying to a message You can call the person or your message center who sent a message while you are viewing the message On a telephone with a one line display e Press 0 On a telephone with a two line display e Press CALL If you want to call your message center using a line other than the programmed line exit your message list and dial the message center telephone number using normal dialing methods Replying to a message using an analog telephone connected to an ASM On an analog telephone connected to an ASM e Press Link 6 6J The system automatically retrieves and connects the user to the oldest message sender The message can originate from either the designated direct dial telephone or the internal voice mail system If the analog telephone has the Message Reply Enhancement feature set to Yes and the sender is the designated direct dial telephone the message waiting indicator is turned off automatically after the reply call is answered no matter from where the call is answered For analog telephones connected to an ASM using the Message Waiting Reply feature Link 6 6J retrieves only internal messages sent to the user P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 78 Communicating in the office Analog telephones connected to an ASM cannot retrieve external messages by using the Message Waiting Reply feature Link 6 67 For external messages users
99. es to the external numbers your co workers call most frequently Personal or User Speed Dial programming allows individuals to program their own speed dial numbers Speed dial numbers are subject to the same restriction filters as regularly dialed numbers Your installer can program system speed dial numbers to bypass dialing restrictions P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 54 Time savers for making calls Speed dial numbers may include host system signaling codes Making a speed dial call Feature 0 1 Press 0 to quickly dial external telephone numbers that have been programmed onto speed dial codes 2 Enter the appropriate two digit speed dial code Changing and adding System Speed Dials System Speed Dial codes are numbered from 01 to 70 The system administrator assigns numbers to System Speed Dial codes for the entire system See Adding or changing a system speed dial on page 23 Tip There is no difference between using User Speed Dial and using System Speed Dial They differ only in how you program them Adding or changing User Speed Dial Feature _ 4 To add or change a User Speed Dial number on your telephone 1 Press Feature J 2 Enter a two digit code from 71 to 94 that you want to associate with a telephone number 3 To include a line selection for this number press the line or intercom button To select a line pool press a programmed line
100. f a line 108 log space 86 Pickup group 140 Priority Call 140 registration for portable telephones 136 139 Set filters 140 Set lock 140 system 14 system features Call Forward 25 27 changing the name of a line 25 Restriction service 117 Ringing service 117 Routing service 117 System Speed Dial 23 53 time and date 23 telephones allowing Line Redirection 69 auxiliary ringer 124 Call Display 34 Call Forward 25 27 Call Forward delay 66 Call Pickup 34 changing number of rings before forwarding call 26 changing the name of a telephone 108 direct dial telephones 122 Do Not Disturb 109 Do Not Disturb on Busy 27 external autodial button 51 Forward no answer 66 Forward on busy 67 Handsfree 41 Handsfree Answerback 42 Hotline 123 page zone 74 paging 73 priority call 49 Redirect ring 70 Set lock 123 User Speed Dial 53 54 programming telephones Last Number Redial 53 Link 125 Saved Number Redial 56 Q QUIT 134 R range 141 redialing external number 52 Redir ba 70 Enterprise Edge Feature Programming Telephone Guide 168 Index Redirect ring programming 70 Redirect denied 0 redirection loops avoiding 72 re evaluation see Companion re evaluation refusing to answer second call 109 registration disabling 136 enabling 136 on a portable 139 Release acall 62 150 Release button 15 32 Release calls 150 Release using 143 releasing accidentally 44 from conference 39 remote access 127 129 remote use Class of Serv
101. free described Using CHAHGE Handsfree Mute on page 40 For other displays see Common feature displays on page 149 Both Auto and standard Handsfree allow you to use a headset with an Enterprise Edge telephone A Handsfree Mute button is automatically assigned to a telephone that is programmed with Handsfree and is always located in the lower right hand corner of the telephone Handsfree Answerback Handsfree Answerback allows you to answer a voice call without lifting the receiver It is always turned off for a M7100 telephone You can turn Handsfree Answerback on or off for a telephone that is programmed to use Handsfree You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Select Terminals amp Sets 2 Selecta DN number 3 Double click Capabilities 4 Choose an HF answerback setting Yes or No Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Answering calls 43 Turning Privacy on or off for a call Lines in your system can be configured to have automatic privacy If a line is not programmed with privacy anyone with the line assigned to their telephone can join your call by pressing the line button If a line is programmed with privacy only one person at a time can use the line Privacy control cannot be used on internal or conference calls When another telephone joins a call the participants on the call hear a tone
102. g radio waves The radio transceivers for the system are located in the Base Stations installed around your office Each Base Station contains two radio transceivers and can handle two portable telephone calls at once Your portable telephone is truly portable Not only can you start a telephone conversation anywhere in the office you can continue that conversation while you walk through the building As you move from one part of your office to another your call is handed off from one Base Station to another If you notice a decrease in voice quality while moving with a portable telephone you are moving out of range of your system s Base Stations There are three possible reasons for this e The Base Stations that cover the area you are moving into may already be busy and therefore cannot pick up your call Large pieces of furniture or movable partitions may have been moved into a position that blocks the signal between you and the Base Station You may have moved out of the area covered by your Enterprise Edge system Retrace your steps until you are back in range In rare instances during an Enterprise Edge Message session softkey display prompts on your portable may disappear This is a normal condition and is minimized by staying within the Enterprise Edge coverage area P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 142 Companion Features While moving within an Enterprise Edge coverage area a sli
103. ge Full in addition to the restrictions outlined for Partial lock prevents e changing Background Music e using Call Forward all calls e changing Privacy using Send Message changing Do Not Disturb using Trunk Answer using Ring Again e activating Services Changing Set Lock programming for a telephone You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Select Terminals amp Sets 2 Select a DN number 3 Choose Restrictions 4 Double click Set restrictions 5 Choose a Set lock setting None Partial or Full Using an auxiliary ringer An auxiliary ringer is a separate device that has to be connected to Enterprise Edge Turning the auxiliary ringer for a telephone on or off You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Select Terminals amp Sets 2 Selecta DN number 3 Double click Capabilities Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Using System features 125 4 Choose an Aux Ringer setting Y Yes or N No Your installer can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service Using Host System dialing signals You can access host systems such as private branch exchanges PBX from Enterprise Edge by using host system signaling features known as end
104. ges in traffic with the Call by Call feature For more information see Call by Call service selection for PRI on page 113 PRI offers fast information access because channel usage is optimized to allow you the full benefit of available bandwidth and real time connectivity PRI lines are configured as DID lines Incoming calls on a PRI line can appear on a DID button or on an intercom button depending on how your Enterprise Edge set has been configured Outgoing calls are made from the intercom buttons PRI lines can be accessed from all devices such as Enterprise Edge sets and wireless sets ISDN PRI features Selected ISDN network features can be used from an Enterprise Edge telephone Your central office switch ISDN network determines which features are available to you Network Name Display for PRI Your Enterprise Edge system displays the name of an incoming call when it is available from the service provider Name information can be displayed on an Enterprise Edge set If the Calling Party Name has the status of private it may be displayed as Private name If the Calling Party Name is unavailable it may be displayed as Unknown name Your Enterprise Edge system displays the name of the called party on an outgoing call when it is provided by your service provider P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 112 ISDN PRI Your Enterprise Edge system sends the Business Name concatenated
105. ght clipping may be heard during a call This indicates that your call has been handed off from one radio cell to the next Problems with lost connections are rare but if you notice an increase of such incidents after making large changes in the layout of your office your Base Stations may need to be moved or reprogrammed to accommodate the new arrangement In this case contact your installer to change the Base Station configuration In the U S you need to obtain UTAM Inc approval before making changes to the Base Station configuration Refer to Enterprise Edge Programming Operations Guide for more information Tip If you try to send a message from a desk telephone to a portable telephone the display of the desk telephone shows Car t send mz3 Using Enterprise Edge features It is possible to use many of the same Enterprise Edge features available to an Enterprise Edge telephone on your portable telephone The table below lists which features are available for use on your portable telephone For additional information on features and the special key sequences required to use them refer to the feature card that is supplied with your portable telephone Features supported by Enterprise Edge portable telephones Feature Description Call Forward Send calls to another telephone in your Enterprise Edge system The display does not indicate that calls are being forwarded Hunt Group calls override all Call Forward fea
106. h your portable the call is handed off from one cell to another A call on a portable can be handed off from one cell to another only if those cells are programmed as neighbors The Enterprise Edge system automatically assigns cell neighbors and re evaluates the cell to cell configuration when Base Stations are added or removed The cell assignment setting allows you to see if a Base Station radio is assigned or unassigned to a cell in the Enterprise Edge system To view the cell assignment 1 Select Telephony Companion Radio Data Radios 2 Double click Radio nnnn where nnnn is the four digit radio number Cells Cell programming allows you to examine the cell radio cell neighbor and cell radio neighbor configurations Select Telephony Companion Radio Data Cells and enter the cell number 01 to 32 Cell radios This subheading allows you to view the 5 digit number of any radios assigned to this cell For example if radio 07012 is in the cell the display shows 87812 asaned Select Telephony Companion Radio Data Cells Cell radios and enter the 5 digit radio number to view the setting Assigned or Unassigned Cell neighbors This subheading allows you to view the 2 digit number of any cells that border a particular cell in a system Select Telephony Companion Radio Data Cells Cell neighbors and enter the cell number to see the settings Assigned or Unassigned For example cell 01 the display shows Hahbr 83 and Hah
107. he call You may hear indications from the far end that you are on hold for example tones or music P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 58 Handling many calls at once 4 When the person returns that is you hear them through your telephone speaker simply lift the receiver to resume the conversation Tip If Automatic Handsfree has been assigned to your telephone you can use the Handsfree Mute feature instead of Listen on Hold Holding a call exclusively 2 You can puta call on Exclusive Hold so that it can be retrieved only at your telephone Press Feature 7 7 8 or Feature Hold The line appears busy on all other telephones and the call cannot be picked up by anyone else in the office Displays On hold LIHEHAM You have placed one or more calls on hold The name of the line that has been held the longest is displayed Using Call Queuing Feature 8 6 If you have more than one call ringing at your telephone you can choose the call that has the highest priority by pressing Feature 6J 0 J Call Queuing answers incoming external calls before callback camped and transferred calls Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Transferring calls 7 Using the transfer feature 0 Transfer allows you to direct a call to a telephone in your Enterprise Edge system within the Enterprise Edge network or external to Enterprise
108. he desk telephone appear and ring at the portable A twinned portable using an Answer DN does not ring for an incoming call if it is currently on another call Voice mail message waiting indication occurs on the twinned portable only if it has been assigned a voice mail box Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Companion Features 141 If your voice mail box has been assigned to your desk set log on using the desk set DN when accessing the voice mail box from the twinned portable For more detailed information on how to access voice mail using your portable refer to Portable Telephone Feature Card that is supplied with the portable telephone Using target lines Wireline and wireless telephones can be twinned using target lines The line for the desk telephone can be configured to appear on the portable or the line for the portable can appear on the desk telephone Incoming external calls ring at both When you twin wireline and wireless telephones using line assignments each telephone has its own internal DN When someone wants to call you or forwards a call to you internally they must choose between the desk telephone and the portable DN The call appears and rings only at the internal DN that was dialed Tip A portable can have an Answer DN and share a line assignment with a desk telephone Using your portable telephone Your portable telephone communicates with the Enterprise Edge system usin
109. hen a remote user enters a Class of Service password on an incoming auto answer line the restriction filters and remote package associated with their Class of Service password apply rather than the normal restriction filters and remote package COS passwords are programmed by your installer Users should memorize their COS passwords instead of writing them down Employees COS passwords should be deleted when they leave the company Typically each user has a separate password Several users can share a password or one user can have several passwords Changing your Class of Service Feature 6 8 You must enter a Class of Service password each time you want to make a call that is normally restricted on a line or telephone To change the restriction filters on a line or telephone 1 Press 6 8 2 Enter your six digit COS password COS passwords allow you to define individual passwords and determine the restriction filters and remote package associated with each Tip If you use your Enterprise Edge system from outside the office you may have to enter a Class of Service password to gain access to the system See Using your Enterprise Edge system from an external location on page 127 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 General System features 17 The following features are available for the entire Enterprise Edge system Pulse or tone dialing If your external lines use
110. here are three routing options if all members are busy e BusyTone the caller gets a busy tone PRI lines only e Overflow the call is routed to an overflow position If the overflow DN is the hunt group DN for that same hunt group the overflow option will not appear e Queue the call stays in the system for a period of time Within this period of time the call is presented to a member if one becomes available When the time out occurs the call is presented to an overflow position 1 Select Telephony Hunt Groups 2 Double click a hunt group from the hunt group list 1 30 3 Choose an If busy setting Busy Tone Overflow or Queue Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Programming Hunt Groups 105 Programming the queue time out This setting allows you to program the number of seconds a call remains in the Hunt Group queue before it is routed to the overflow position 1 Select Telephony Hunt Groups 2 Double click a hunt group from the hunt group list 1 30 3 Select a Queue timeout setting 15 30 45 60 120 or 180 Programming the overflow set This setting allows you to program the overflow set to which the Hunt Group calls are to be routed Unless the overflow position is a Hunt Group set the call ceases to be a Hunt Group call If the overflow set is a Hunt Group set the call is treated as a new call and goes to the bottom of the queue The overflow set can be a set DN n
111. hone Turning down the microphone s volume press the left end of while speaking prevents echoes When you change the volume level both the microphone and speaker volume are adjusted to prevent feedback problems Place the telephone so that any unavoidable local noise such as an air conditioner is behind it This limits the amount of disruptive background noise Tip In open concept environments use the receiver when handsfree communication is not necessary or when you need privacy during a call Another option is to use a headset Changing Handsfree for a telephone You can program the type of Handsfree used with each telephone or activate Handsfree Answerback You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 42 Answering calls 1 Select Terminals amp Sets 2 Select a DN number 3 Double click Capabilities 4 Choose a Handsfree setting None Auto Standard There are three ways to set Handsfree for an individual telephone Handsfree Hone Handsfree is not available to the telephone CHANGE Handsfree Auta You can make or answer a call without having to CHANGE pick up the receiver or press es The telephone s internal microphone and speaker turn on automatically when you press a line or intercom button to make or answer a call Hancdszfree std A standard version of Hands
112. hose buttons Line buttons have priority over feature access buttons but not Handsfree Mute Intercom or answer buttons P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 94 Customizing your telephone M7310 telephone button defaults The default button assignments for the M7310 telephone depend on the template applied The exception is the default numbering for the dual memory buttons Refer to Understanding the telephone buttons on page 14 Dual memory buttons Set 233 ne Set 221 Set 227 Set 234 n Set 222 Set 228 Set 235 said Set 223 Set 229 Set 236 Au Set 224 Set 230 This example shows defaults for a system with three digit internal numbers The defaults do not actually exist on any telephone as no telephone has an autodial button for itself The position that would be taken by the autodial button for itself is blank M7310 template button assignments PBX DID DND Line Transfer Transfer Call Fwd Call Fwd Pick Up Pick Up Page Page Conf rrans Cont Trans Last No Last No Voice Call Voice Call Intercom Intercom Intercom Intercom M7208 template button assignments PBX DID Pick Up Line Transfer Transfer Last No Last No Page Page Conf Trans Conf Trans Speed Dial Speed Dial Intercom Interc
113. i TRAHSFER LineB61 221 Lineg i transfer Lineg i waiting Ho calls waiting Ho line selected Hot in service Parked call CALLBACK Fick ur receiver Friorita 221 BLOCK Felease a call Use line pool VES HO Hold or release Felease calls Line in use Ho button free Enterprise Edge Feature Programming Telephone G uide 150 Common feature displays You are connected to an external call Press TEAHSFEF to transfer the call EDD You are receiving an external call forwarded from telephone 221 or you have an answer button for telephone 221 and an external call is ringing on that telephone The call on line 061 is being transferred to you by someone else in your Enterprise Edge system A camped call is waiting Press the line button or use Call Queuing to answer the call Press if you have a M7100 telephone You tried to use Call Queuing but no call was ringing at your telephone There is no call ringing at your telephone If you have a flashing line button but your telephone is not ringing press the line button to answer the call on that line The telephone to which you directed a call is not in service or is otherwise unavailable The call is returned to your telephone No one answered the call you parked The call has come back to you You have used the Call Queuing feature without picking up the receiver Auto Handsfree has not been assigned to your telephone You must use the receiv
114. ications 115 Group Listening 39 canceling 40 Group Pickup 35 143 H handling many calls at once Call Queuing 58 Hold 57 handset speaker testing 147 handset testing 146 Handsfree making calls 40 muting 41 42 Handsfree Answerback programming 42 Voice Call 80 headset Handsfree requirement 42 testing 147 hearing aid compatibility 32 Hidden number 53 56 Hidden number 46 Hold automatic 57 button 15 Conference Call 38 exclusive 58 getting information for a call on 33 listening while on hold 57 retrieving call 57 Hold or release 87 150 host system signaling Link 125 Pause 126 Programmed Release 126 run stop 127 Wait for Dial Tone 127 Hotline Enterprise Edge Feature Programming Telephone G uide bypassing 122 setting up the telephone 123 Hunt Groups 101 131 142 143 Adding members 102 Assigning lines 103 Broadcast mode 103 Distribution modes 103 Moving members 102 Programming busy line setting 104 Programming the overflow set 105 Programming the queue time out 105 Removing members 102 Rotary mode 103 Sequential mode 103 Setting the hunt delay 104 Setting the name 105 Unassigning lines 103 I In use 79 151 In use SETHAME 87 Inactive feature 149 incoming call indicator 29 Incoming only 151 indicator incoming call 29 Installer programming 13 Integrated Services Digital Network see ISDN Intercom 70 intercom using as the line for Autodial 52 Intercom 52 internal numbers length of 131 internal page 7
115. ice password 130 security 128 using lines and features from outside the system 127 replying to a message 77 analog telephone 77 78 reporting and recording alarms 145 Restr n 120 Restricted call 46 61 151 restricting access to Enterprise Edge 128 feature use see Set Lock telephone feature use 123 telephone programming 123 using alternate or scheduled services 117 Restriction service 117 retrieval codes Call Park 62 retrieving held call 57 parked call 62 ring auxiliary ringer 124 changing ring type 96 100 changing the number of rings before call is forwarded 26 description of types 30 96 ring volume 96 Ringing service 118 Ring Again 50 Rina Again 46 50 Finging 120 Ringing service 117 Enterprise Edge Feature Programming Telephone G uide RLS button 32 Fouting 120 Routing service 117 run stop signal 127 S Saved Number Redial using 55 Saved Number Redial programming 56 saving a number see Saved Number redial Sched 4 121 Sched 5 121 Sched 6 121 scheduled services 117 security recommendations 129 system 128 Select a line 46 55 Select line out 71 Select lineiz 71 Send message 46 Service Modes see Services Service Modes OH 120 Service provider features Automatic Call Back 114 Automatic Recall 115 Call Forward 114 calling the number your calls are forwarded to 114 canceling Call Forward 114 Service Schedules Evening Sched 121 Lunch Sched 121 Night Sched 121 Sched 4 121 Sched 5 121 Sched 6 121
116. in an external autodial or speed dial sequence The Pause symbol uses one of the 24 spaces in a dialing sequence For pulse dialing ff inserts a 1 5 second pause into the dialing sequence Long Tones Feature 68 0 68 The Long Tones feature allows you to control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds 1 While on a call press Feature 8 6 8 2 Press the dial pad buttons to produce the appropriate tones Each tone sounds for as long as you hold down the button Long tones can be used on any call except a conference call You can use internal lines of the Enterprise Edge system to activate a device connected to an Enterprise Edge ATA2 or an ASM in another area of your office or external lines to access devices outside the Enterprise Edge system Displays Lana Tones At the appropriate time press any dial pad button Hold each button down for as long as necessary Press Feature or Hold to cancel Long Tones Programmed Release Feature 8 6 The Programmed Release feature performs same function as in a programmed dialing sequence When the system encounters Programmed Release in a dialing sequence it stops dialing and hangs up the call The Programmed Release symbol 8 takes up two of the 24 spaces in a programmed dialing sequence The system ignores any digits or com
117. indicator is on when the telephone has e an active call Do Not Disturb turned on P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 32 Answering calls The indicator is off when a telephone has e no active call e acall on hold and no other active call Tip You can send up to 30 messages from a CAP Release button Pressing ends a call You do not have to put the receiver down Ris also ends feature programming While you are on a call do not press to end a feature you are using If you do you disconnect the call Use instead Hearing aid compatibility The receivers on all Enterprise Edge telephones are compatible with hearing aids as defined in the FCC rules Part 68 section 68 316 Not all hearing aids are optimized for use with a telephone Viewing information about a call on the display If you subscribe to Call Display services from your local telephone company one line of information about an external caller is displayed after you answer Depending on the setting and the external information available either the caller s name or telephone number is displayed When you transfer an external call to another Enterprise Edge user this information is displayed on the recipient s telephone Call Display information becomes available between the first and second ring of an incoming call If you answer before the Call Display information is available on your display and you press Feature
118. ing Telephone G uide P0908510 Issue 01 Getting Started 21 The M7410 Cordless Telephone CT The M7410 CT allows you to move freely around your workspace and still have full access to all your Enterprise Edge system features The effective operating radio range in your facility will be dependent upon building construction and the internal layout of the facility Typically a dense office environment will yield an effective operating radio range of 125 to 150 feet Operating radio ranges will be enhanced in more open office environments Note Note Up to 15 M7410 CT users can be accommodated on one Enterprise Edge system The M7410 CT uses advanced digital technology to provide a quality audio path over a 900 MHz radio link Establishing calls over a radio link are comparable to wire line communications but expect small delays when the handset is brought into service from an on hook position The M7410 CT mixes voice and data communications paths together making it very difficult for anyone to tune in and eavesdrop on conversations The M7410 CT is equipped with automatic channel scanning capabilities The M7410 CT automatically searches for a new channel when interference is detected Starting and ending a session To start a programming session double click the Unified Manager icon Ending a session Simply click Close in the browser window Record any changes you make in programming This way if there is a problem with the sy
119. irements for support of Emergency 911 Dialing service by AN Customer Premises Equipment vary Consult your local telecommunications service provider regarding compliance with applicable laws and regulations Understanding programming When your system is installed you may program it to work with your telephone lines with your private network if you have one and with optional equipment Programming allows you to customize the system for your office You may want to further customize your system For example you can change how some features work or adapt the system to changes in your office Programming allows you to change settings that need to be updated regularly because of staff turnover or new business contacts You can also assign features and program buttons on individual telephones There are three ways to customize and maintain your Enterprise Edge system e Installer programming deals mostly with how the system interacts with lines telephones and other equipment Administrative programming changes how features work for the system such as Call Forward No Answer For example you may want to program this to direct unanswered calls to a voice mail system P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 14 Getting Started e Personal programming is available to anyone through the Feature button on their Enterprise Edge telephone It allows individuals to change how their telephone works to suit th
120. is chapter Tips Enterprise Edge telephones are shipped from the factory with the button caps in place for the PBX template Please consult your customer service representative to determine the type of template programmed into your system before applying button assignments Rules of default button assignment Line and Intercom buttons are assigned by default templates and can be changed in programming Handsfree Mute and answer buttons are not assigned by default If these features are defined however they are automatically assigned to specific buttons as described on this and the following page None of these buttons can be assigned to M7100 telephones The Handsfree Mute feature appears on the bottom right hand button moving the Intercom button s up one position Each telephone can have up to eight Intercom buttons They appear above the Handsfree Mute button at the bottom right hand position on your telephone Each telephone can have up to four answer buttons They appear above Intercom buttons in the right column and continue up from the bottom in the left column replacing the features on those buttons External line buttons appear in ascending line order starting at the top button in the left column the top button on the M7208 telephone If more than five external lines are assigned to a M7310 telephone or more than 12 to a M7324 telephone assignment continues down the buttons on the right column erasing the features on t
121. l backup for leased lines can be provided using ISDN as required rather than duplicating costly permanent leased lines P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 116 ISDN PRI LAN to LAN bridging Local area network LAN bridge routers allow flexible interconnection between LANs using ISDN with charges incurred only when information is actually transmitted Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Using System features 16 Using alternate or scheduled services There are three types of Services to make your Enterprise Edge system handle calls differently on different days and at different times of the day Ringing service Restriction service and Routing service Each of the three services and the six schedules available to each service are customized for you by your installer They program which telephone is used to turn Services on and off and display what Services are in use This is called the control telephone Preventing certain calls from being made Restriction service prevents a user from making certain kinds of calls from a telephone or from lines that are available at the telephone The restrictions are programmed by your installer Making additional telephones ring Ringing service makes addition
122. lays see Common feature displays on page 149 Using Last Number Redial Press to redial the last external number you dialed Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Time savers for making calls 53 Last Number Redial records a maximum of 24 digits Tip If you have a programmed Last Number Redial button you can use Button Inquiry Featue 0 then press the Last Number Redial button followed by to check the last number before you dial it Preventing a telephone from using Last Number Redial Last Number Redial can be restricted at individual telephones You need to start a Unified Manager session to program this feature See Understanding programming on page 13 for more information 1 Select Terminals amp Sets 2 Select a DN number 3 Choose Restrictions 4 Double click Set restrictions 5 Choose an Allow last number setting Yes or No Displays Hidden number The last number you dialed was a speed dial number that displayed a name rather than the number The number is dialed correctly but you cannot see it Ho last number You have not dialed an external telephone number since the last power interruption or system reset Tip You can copy a number onto an autodial button using Last Number Redial Using Speed Dial Enterprise Edge provides two types of speed dialing system and personal System Speed Dial programming allows you to assign two digit speed dial cod
123. lines are used only for incoming calls A single incoming line may provide connections to several different target lines This allows each person or department in the office to have their own number without having a separate external line for each number Line pools A line pool allows each telephone access to external lines from a group or pool of external lines You can access such lines by pressing an intercom button and entering a line pool access code or by pressing a memory button programmed with the line pool feature code and a line pool access code Overflow call routing If a call comes in for a target line that is busy Enterprise Edge routes the call to the prime telephone for that target line If there is no prime telephone assigned to the target line or if a call cannot be directed to a target line the call goes to the prime telephone for the external line used Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 G eneral System features 133 Overflow routing for incoming calls is used with the Routing Service programmed by your installer A Service must be active for overflow routing to be in effect Overflow routing is not available in normal service Tips When you make a call and the programmed route is busy you hear the expensive route warning tone and see a display indicating that an expensive route is being used To avoid using the normal expensive route release your call Because overflow r
124. ling a Service using a feature code If you set the Service to Normal the normal version of a Service overrides any automatic schedule and remains in effect until you manually cancel it If you cancel the Service you return to the automatic schedule Viewing the active Services from a two line display telephone When a Service is active the control telephone display reads Services ON 1 Press LIST The display shows the first active Service and the schedule that is in use 2 If there are several active Services press NEXT to see them all 3 Press EXIT to exit the feature P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 120 Using System features Viewing the active Services from a one line display telephone 1 Press Feature j 8 7 0 The display shows the first active Service 2 Press to move through the active schedule 3 Press to exit Displays Sched Restr n You are viewing the active Services Press 4 or HEST to EXIT HMExT See the other active Services Press Ris or EXIT to quit Sched Restr n The name of the current Restriction service schedule is GUIT Dk HEXT displayed Press 4 or NEXT to see the other Ringing service schedules Press Hold or Ok to select the desired schedule Sched Ringing You are viewing the active Services Press or HEXT to EXIT HET see the other active Services Press or ERIT to quit
125. ll Log options 100 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 8 Contents Chapter 13 Chapter 14 Chapter 15 Changing how calls are dialed 100 Changing the language used on the display 100 Making the display lighter or darker 100 Changing the telephone s ring 100 Programming Hunt Groups 101 Adding or removing members from a group 102 Moving members of a group 102 Assigning or unassigning lines to a group 103 Setting the distribution mode 103 Setting the hunt delay 104 Programming busy line setting 104 Programming the queue time out 105 Programming the overflow set 105 Setting the name 105 Telephone features 107 Installing Enterprise Edge telephones 107 Naming a telephone or a line 108 Moving telephones 109 Stopping calls from ringing at your telephone using Do Not Disturb DND 109 Stopping calls 109 Refusing to answer a call 109 Canceling Do Not Disturb 109 Using Do Not Disturb 110 Using Background Music 110 Turning Background Music off 110 ISDN PRI 111 Benefits 111 ISDN PRI features 111 Network Name Display for PRI 111 Name and number blocking for PRI 112 Emergency 911 Dialing 112 2 way DID 112 Call by Call service selection for PRI 113 Dialing Plan and PRI 113 Service provider features 114 Call Forward 114 Canceling Call Forward 114 Calling the number your calls are forwarded to 114 Automatic Call Back 114 Automatic Recall 115 Enterprise Edge Feature Programming Telepho
126. ll but it does Answer not ring Using new features Directed Call Pickup You must turn on the Directed Call pickup feature for the system before a user can use the feature The Enterprise Edge Programming Operations Guide contains additional programming information for this feature Group Pickup Group Pickup allows the portable user to answer a call ringing on another set in the same pickup group Enterprise Edge programming allows you to place all telephones including portable telephones into pickup groups See Answering calls on page 29 for more information about Directed Pickup and Group pickup Wireless Portable Language Selection This feature allows you to change the language as they appear on the portable s display including both the display prompts and voice prompts from voice mail Enterprise Edge supports English French and Spanish English Press 0 Q P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 144 Companion Features French Press 0 8 Spanish Press 0 8 See Customizing your telephone on page 89 for more information about choosing a language for the display Wireless Call Forward No Answer enhancement This improvement stops the portable from ringing when the call has been forwarded to its new destination The portable user can still answer the call but it does not ring The settings for Call Forward No Answer are found under Terminals amp Sets in the U
127. ly below it P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 134 General System features Some display buttons such as TRANSFER and ALL are simply shortcuts which are not available on a one line display Other display buttons such as ok and SHOW perform essential functions For a one line display telephone use the following buttons instead of these display buttons Substitutes for display buttons Display button Dial pad button DK Hold QUIT Ris ADD E SHOWY a CANCEL a VIEW a OVERRIDE t BKSF ie All displays listed in this book are shown as they appear on the two line display Prime line Your telephone can be programmed to select an internal or external line or a line pool automatically whenever you lift the receiver or press es jJ This is your prime line Private lines A private line is exclusive to a particular telephone Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone Volume bar The volume bar controls the volume of the receiver telephone ringer handsfree speaker and headset Press either end of the volume bar to adjust the volume Wall mounting Enterprise Edge telephones can be mounted on a wall Contact the installer if you want to have any telephones in your system wall mounted Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Compa
128. m is set up See Choosing a line using a line button on page 46 for more information on the use of lines If you receive a priority call and your telephone has no free internal line buttons you cannot transfer the priority call you must accept or release it Line buttons One line button for each line is assigned to your telephone Press the line button to select the line you want to answer or use to make a call Having several line buttons gives you immediate access to more than one line The M7100 telephone has two intercom paths which are used instead of line buttons to answer and make calls Each M7100 can be assigned two lines You can press Hold to switch between two calls one active and one on hold P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 30 Answering calls What line indicators mean D Flashing on and off for There is an incoming call on the line equal lengths of time D Flashing on and off You have placed a call on hold more quickly D Flashing on for longer Someone else has put a call on hold than off on that line D On not flashing You are connected to the call on that line or the line is in use elsewhere Off The line is free Rings you may hear A double beep everyten A call has been camped to your telephone seconds A long single ring There is an external call on the line for you A shorter double ring There is an internal call on the line for you or a call is being transferred
129. mands that follow a Programmed Release in a programmed dialing sequence Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Using System features 127 Run Stop 2 Run Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing This may be necessary when you are connecting to a PBX or similar host system For example you can call a company with an automated attendant that instructs you to dial the internal number you need You can program the company number a Run Stop then the internal number on one external autodial button Press the autodial button once to dial the company number When you hear the automated attendant press the autodial button again to dial the internal number The Run Stop symbol uses one of the 24 spaces in an autodial or speed dial sequence You can include up to three Run Stop commands in a dialing string The system ignores a fourth Run Stop and any digits or commands that follow it in a programmed dialing sequence Waitfor Dial Tone Feature 8 0 4 Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial This is useful if you must dial a remote system and then wait for dial tone from that system before dialing the rest of your number The Wait for Dial Tone symbol 5 uses two of the 24 spaces in an autodial or speed dial sequence Displays Invalid cade Y
130. ming Telephone G uide 6 Contents Chapter 8 Chapter 9 Forwarding your calls 65 Forwarding your calls to another telephone 65 Canceling Call Forward 65 Using Call Forward at your telephone 65 Overriding Call Forward 66 Changing the automatic Call Forward settings for a telephone 66 Changing Forward no answer 66 Changing the delay before a callis forwarded 66 Forward on busy 67 DND on Busy 67 Call Forward and voice mail 67 Line Redirection 68 Turning on Line Redirection 68 Canceling Line Redirection 69 Allowing a telephone to redirect calls 69 Turning the redirect ring for a telephone on or off 70 How Line Redirection is different from Call Forward 71 Using Line Redirection 72 Communicating in the office 73 Paging 73 Making a page announcement 73 Activating and deactivating the ability to page 73 Creating page zones 74 Using Page with external paging equipment 75 Sending messages 75 Sending a message 76 Canceling a message you have sent 76 Viewing your messages 77 Replying to a message 77 Replying to a message using an analog telephone connected to an ASM 77 Removing items from your message list 78 Removing items from your message list using an analog telephone connected to an ASM 78 Viewing messages you have sent 79 Using Voice Call 80 Making a Voice Call 80 Muting Voice Call tones 80 Answering a Voice Call without touching your telephone 80 Preventing Voice Calls to your telephone using Voice Call Deny 81 Canceling Voice
131. must call back the external voice mail center to retrieve their messages When doing so the message waiting indicator on the analog telephone is turned off automatically Tip If Enterprise Edge Voice Messaging is not installed only the designated direct dial telephone can send messages to an analog telephone connected to an ASM using The analog telephone can in turn invoke a single digit access code to reach the designated direct dial telephone and retrieve messages If the designated direct dial telephone of an analog telephone connected to an ASM is changed messages sent by the previous designated direct dial telephone are kept in the incoming message list of the analog telephone until they are retrieved Removing items from your message list You can erase a message while you are viewing it in your message list If the message is from your message center this only erases the message notification at your telephone You need to erase the message at your message center Refer to your message center documentation On a telephone with a one line display e Press Hold On a telephone with a two line display e Press ERASE Removing items from your message list using an analog telephone connected to an ASM To remove both internal and external messages on an analog telephone connected to an ASM e Press Link 6 5 to invoke the Cancel Message Waiting feature On analog telephones connected to an ASM the Ca
132. ncel Message Waiting feature cancels the oldest message received The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Communicating in the office 79 Viewing messages you have sent On a telephone with a two line display you can view the messages you have sent 1 Press tJ 2 Press 5H u to display your first sent message 3 Press HEXT to move through your sent messages Displays Cancel denied You have entered an invalid number when attempting to cancel a message Cleared LINEHAN You have cleared an external message from your message waiting HEXT list The message itself exists in your message center until you erase it there In use 221 You are trying to call from your message waiting list The line that you are trying to use is being used by the identified Enterprise Edge user LA61 LIHENANLMEA You are viewing your message list The display shows the number HEST CALL CLEAR and name of the line that was used for your message Message denied You have tried to send a message to an invalid internal number or to a telephone that is out of service Message list SHOW appears only if you have outstanding messages Press SHOW SHOl AGB EXIT to review messages you have sent Press ABE to send a new message Message ta Enter the internal number of the telephone to which you want to send
133. nd selecting a different schedule This override remains in effect until it is canceled If you select a schedule with an asterisk the next automatic service schedule comes into effect at the programmed time Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Using System features 121 Direct dial calls to a direct dial telephone ring at the extra dial telephone the extra dial telephone is designated by your installer only when you enter the Ringing service feature code Feature 7 8 7 0 at that direct dial telephone Note that only the extra dial telephone is activated not the actual Ringing service unless that direct dial telephone is a control telephone Tip Enterprise Edge provides six service schedules named Night Lunch Evening Sched 4 Sched 5 and Sched 6 Your installer can change these names to suit your business User passwords User passwords prevent unauthorized or unintentional changes to your Enterprise Edge system There are two types of user password Registration and Call Log Registration password The Registration password is used to control the registration of Companion portables to the Enterprise Edge system See the chapter Companion Features on page 135 for more information Clearing a Call Log password If an individual has forgotten their Call Log password you can clear it in programming The individual can then enter a new password from his or her telephone
134. ne G uide P0908510 Issue 01 Contents 9 ISDN applications for PRI 115 Videoconferencing and video telephony 115 Desktop conferencing 115 File transfer 115 Telecommuting 115 Group 4 fax 115 Remote LAN access 115 Leased line backup 115 LAN to LAN bridging 116 Internet and database access 116 Chapter 16 Using System features 117 Using alternate or scheduled services 117 Preventing certain calls from being made 117 Making additional telephones ring 117 Changing the lines used by outgoing calls 117 Turning Services on and off 117 An example of how to turn on a Service manually 118 Turning Services on and off using feature codes 119 Viewing the active Services from a two line display telephone 119 Viewing the active Services from a one line display telephone 120 User passwords 121 Registration password 121 Clearing a Call Log password 121 Using special telephones 121 Direct dial 121 Changing the direct dial telephone assignments 122 Hotline 122 Bypassing a Hotline 122 Making a telephone a hotline telephone 123 Control telephone 123 Using Set lock 123 Changing Set Lock programming for a telephone 124 Using an auxiliary ringer 124 Turning the auxiliary ringer for a telephone on or off 124 Using Host System dialing signals 125 Link 125 Preventing a telephone from using Link 125 Pause 126 Long Tones 126 Programmed Release 126 Run Stop 127 Wait for Dial Tone 127 Using pulse dialing for a call 127 Using your Enterprise Edge system from
135. ne button of the held call to speak to the remaining person On a M7100 telephone Press to place one caller on hold Press again to put the caller you want to keep on hold 2 Press Ris The call is disconnected 3 Press to speak to the remaining party Independently holding two calls For all Enterprise Edge telephones except the M7100 telephone you can put the two people in a conference call on hold independently so that they cannot talk to each other 1 Press the line button of one person The other person is automatically put on hold 2 Press Hold The second person is put on hold You can re establish the conference 3 Take one call off hold 4 Press Feature 8 5 Take the other call off hold Putting a conference on hold You can put a conference on hold allowing the other two people to continue speaking to each other by pressing Hold jJ You can reconnect to the conference by pressing either of the held line buttons For the M7100 telephone press Hod 0 Splitting a conference You can talk with one person while the other person is on hold On a M7208 M7310 or M7324 telephone e Press the line button of the person to whom you want to speak The other person is automatically put on hold On a M7100 telephone Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Answering calls 39 1 Press 8 The first party is on hold 2 Press Hold if necessary t
136. nified Manager See Frequent programming operations on page 23 for more information Supporting additional features for portables Two additional Enterprise Edge features can be used with a portable if lines and hardware an Enterprise Edge ATA2 are specifically configured to support them e Voice Call 6J 6J Priority Call 6 Your installer can set up and program your system to support these features Refer to the Portable Telephone Feature Card that is supplied with the portable for the special key sequence required to use this set of features Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Troubleshooting 19 Using the alarm telephone An alarm telephone displays Enterprise Edge s system alarm codes should they occur It is an Enterprise Edge telephone with a two line display M7310 or M7324 telephones that the installer has assigned as an alarm telephone Note Alarms are also stored in the WinNT Network Event log For more information see the Enterprise Edge Programming Operations Guide Reporting and recording alarm codes If an alarm message appears on the alarm telephone s display 1 Record the alarm number 2 Call your customer service representative and report the alarm code Displays Blarm 61 4 2 Report this alarm and the time it occurred to TIME your installer or customer service representative Testing the telephone If you suspect something is wrong with a but
137. nion Features 1 g Programming Companion W ireless Programming specific to Companion Wireless features are covered in this chapter For general programming instructions please refer to Getting Started on page 13 Two portable telephones are supported in Enterprise Edge the Companion C3050 Etiquette and the Companion C3050 CT2Plus Registration password The portable telephones must be registered with the Enterprise Edge system before they can be used The recommended steps are as follows 1 Change the registration password for your system 2 Enable registration for the system 3 Confirm the availability of directory numbers DNs for each portable telephone 4 Individually register each portable telephone 5 Disable registration for the system Changing the Registration password To ensure unauthorized portables are not registered to your system a separate level of password access is provided You can and should set your own password to prevent unauthorized handsets from registering on your system You can change the Registration password under the Passwords heading in programming Change password to avoid incorrect registration To ensure accurate registration change the Registration password before registering any portables If there is another wireless system in radio range and both systems have the same Registration password and registration enabled you may accidentally register on the other system instead
138. nswer another alerting call or select an outgoing line Your transfer cannot be completed for one of these reasons All the resources needed to perform a transfer are in use Try again later You have tried to transfer an external call to another external party Some restrictions apply You cannot transfer your conference call Press FETE if you entered the wrong internal number or if the person to whom you are transferring the call is unavailable For other displays see Common feature displays on page 149 Using Camp on Feature 8 2 You can transfer an external call to another telephone even if all of its lines are busy 1 Press 2 2 Dialthe number of the telephone to which you want to camp the call Camped calls appear on a line button on the receiving telephone if one is available If there is no line button available you receive a message on the display and hear Camp tones Each Enterprise Edge telephone can handle only one camped call at a time Displays 221 Came max CALLBACK 221 DHD CALLBACK Came denied Came Lo CAHCL P0908510 Issue 01 You tried to camp a call to a telephone that already has a camped call The call has come back to you Press the CALLBACK button or the line button to reconnect to the call On the M7100 telephone just pick up the receiver The person to whom you redirected a call has Do Not Disturb active on the telephone The call has c
139. ntil the hunt time has expired For more information on Hunt Groups see Programming Hunt Groups on page 101 Line Redirection takes precedence over Forward no answer For step by step instructions for changing Forward no answer see Making changes to Call Forward No Answer on page 25 Changing the delay before a call is forwarded You can assign the number of times that the incoming call rings at your telephone before the call is forwarded To estimate the delay time in seconds multiply the number of rings by six For step by step instructions see Change the number of times the telephone rings before it is forwarded on page 26 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Forwarding your calls 67 Forward on busy Forward on busy redirects your calls to another telephone on your Enterprise Edge system when you are busy on a call or when you have Do Not Disturb activated at your telephone For step by step instructions see Making changes to Call Forward on Busy on page 26 Line Redirection takes precedence over Forward on busy Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming Telephones that have Forward on busy active can receive priority calls If you are busy on a target line call another call to that target line is redirected to the prime telephone for that target line Tip If the Enterprise Edge set is a member
140. ny number of telephones can be assigned to call the direct dial telephone Tip The digit you dial in order to get the direct dial telephone to ring can be programmed by your installer The Enterprise Edge system cannot verify that the number you assign as an external direct dial telephone is valid Check the number before assigning it as a direct dial telephone and call the direct dial telephone after you ve assigned it in order to test it Hotline A hotline telephone calls a preset internal or external telephone number when you pick up the receiver or press Tip Label the telephone to inform anyone using it that Hotline is active Bypassing a Hotline Press a line button or use the Pre Dial or Automatic Dial feature before you pick up the receiver or press on a hotline telephone See the Telephone Feature Card or see Changing how you dial your calls on page 48 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Using System features 123 Making a telephone a hotline telephone You can set up a telephone as a hotline Tip A Hunt Group set DN can be specified as a Hotline telephone For more information on Hunt Groups see Programming Hunt Groups on page 101 You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 2 Select Terminals amp Sets Select a DN number Choose Capabilities Double click Hotline Choose a
141. nyone in your office can dial a frequently used System Speed Dial number using a two digit code Examples of system speed dials might include telephone numbers of Passwords regional sales offices within your organization or key customers that you call frequently Services To change a speed dial that already exists follow the same steps as if you are creating a new system speed dial The new programming overwrites the previous number and settings If you are creating a system speed dial for the first time you will need to choose the type of facility for the system speed dial For more information about programming line facilities see the chapter Systems Operations in the Enterprise Edge Programming Operations Guide The system has a standard name to display so itis not necessary for you to program one however if you choose not to display the telephone number you may want to create a more descriptive name P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 24 Frequent programming operations 1 2 6 Select System Speed dial Select the two digit speed dial code 01 to 70 Type in the telephone number up to 24 digits you wish to save as a speed dial and press Return If this is a new speed dial more fields appear after you press Return Choose a Facility setting Use prime line line nnn Pool code xx or Use routing table where nnn is an integer between 001 and 238
142. o switch parties You can re establish the conference 3 Press Feature JBJ 4 Take the held call off hold This is not necessary for the M7100 telephone Removing yourself from a conference 0 You can remove yourself from a conference and connect the other two callers through your Enterprise Edge system Enter the Transfer feature code Feature 6 When you remove yourself from a conference using the Transfer feature and both callers are from outside your system one of the callers must have called you on a disconnect supervised line or the call is be disconnected Displays 3rarties only You are trying to add a fourth party to your conference call or to join two conferences together Release one call from the conference before adding another or keep the two conferences separate Conf on hold You have put a conference call on hold Conference busy You have tried to make a conference call but your system is already handling its maximum number of conference calls LineBai 221 You are on a conference with the two lines or TRANSFER telephones shown You can drop out of the conference and leave the other two parties connected Unsupervised Conference by pressing TRAHSFER or entering the Transfer feature code Press held line You have activated the Conference feature with one call active and another on hold Press the line of the call on hold to bring that person into the conference For other displays see Common f
143. of on your own The default Registration password is RADIO 7 2 8 4 6 To program a new registration password 1 Select Passwords 2 Double click Registration 3 Enter a new password and press Return P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 136 Companion Features Record the password in the Programming Record Tip You can choose any combination of one to six digits It is easier to remember the password if the digits spell a word Provide this password only to selected personnel to prevent unauthorized access to programming The implications of such access may include the rearrangement of line assignments which could affect the operation of the Enterprise Edge system Portable telephone programming You need to start a Unified Manager session to program portable telephone settings Select Resources Telephony Companion to program these settings Registration Software Keys are required to activate wireless capabilities for the Companion C3050 Etiquette and Companion C3050 CT2Plus To take advantage of the wireless capabilities available to your Enterprise Edge system you must first enable a certain number of portable credits using Software Keys purchased through Nortel Networks For more detailed information on enabling Enterprise Edge see the Enterprise Edge Programming Operations Guide You must enable registration for the entire Enterprise Edge system to
144. ogramming Telephone G uide getting information for a call on hold 33 getting information for a current call 33 Call Log 83 Autobumping 84 automatic 83 calling from within 85 deleting log items 84 logging a call manually 84 options 84 100 password 86 canceling 86 changing 86 set 83 using 83 Call Park 62 Call Pickup Directed Pickup 34 Group Pickup 35 Call Queuing 58 Call Transfer 59 61 Calli z bumred 87 Callback 64 Caller ID set 33 Calling 50 calls switching between 143 Camr denied 61 Carr max 61 Carr to 61 Camred 62 149 camping calls see Camp on Camp on 61 Can t ring again 45 50 CAHCEL 134 Cancel denied 79 canceling a transfer 60 Call Forward 65 Do Not Disturb 109 Group Listening 40 Line Redirection 69 CAP central answering position answering calls 31 customizing 31 M7324 telephone 31 monitoring calls 31 telephone 31 121 using 31 cell see Companion cells central answering position see CAP changing settings automatic Call Forward 66 Class of Service changing 130 P0908510 Issue 01 using a password 128 130 Cleared LIHEHAM 79 communicating in the office paging 73 75 sending messages using display 75 Voice Call 80 Companion capabilities 135 144 cell assignment 138 description 138 neighbors 138 rad neighbor 138 radios 138 disabling registration 136 enabling registration 136 programming 136 139 re evaluation 137 twinning portables 140 Conf on hold 39 Conference buss 39
145. om Intercom Intercom Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Customizing your telephone 95 M7324 telephone button defaults The default button assignments for the M7324 telephone depend on the template applied Refer to Understanding the telephone buttons on page 14 PBX DID Call Fwd Conf Trans Call Fwd Conf Trans Speed Dial Transfer Speed Dial Transfer Last No DND Last No DND Saved No Pick Up Saved No Pick Up Voice Call Transfer Voice Call Page Line Page Intercom Intercom Intercom Intercom M7100 telephone button defaults For all templates the one programmable button on the M7100 telephone is LastNo Tip The default Page button activates the External Page option Feature 6 2 Moving line buttons Feature 8 You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you You cannot move intercom answer or Handsfree Mute buttons onto a CAP module 1 Press Feature 8 f 2 Pressthe line button you want to move 3 Press the button to which you want to move the line 4 Press Ris P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 96 Customizing your telephone Displays Exchanged Invalid location Move line from QUIT Mowe line to
146. omatic Handsfree 42 memory buttons 15 51 133 Message denied 79 Message list 79 Message to 79 Messages canceling a sent message 76 hiding display 97 removing from list 78 sending using the display 75 viewing 77 Messages amp Calls 79 87 Hicrorhone muted 81 monitoring calls 36 132 with CAP 31 line pool status 50 lines see also Disconnect Supervision 131 telephone status 50 transferred calls 64 mounting telephones on wall 134 Hove line from 96 Hove line ta 96 moving telephones 109 music background 110 muting voice call tones 80 N Name and Number blocking PRI 112 Network Name Display PRI 111 Heu calls begin 87 night control phone see control telephone Night Sched 121 Night Service see services 9 45 151 Ha button free 79 150 Ho call on 63 Enterprise Edge Feature Programming Telephone G uide Ho calltorark 63 Ho calls waiting 150 Ho free lines 151 Ho info to log 88 Ho last number 53 Ho last number 46 Ho line selected 46 150 151 Ho line to use 70 Ho log assigned 88 Ho number saved 56 Ha number stored 55 79 Ho resume item 88 Ho services OH 120 Ho voice call 81 Hot available 149 Hot in service 46 60 62 68 150 O Ok 134 On anather call 46 50 On hold 58 one button access to features 32 one button dialing see Autodial out of range 141 Dutsoins line 70 overflow call routing 132 OVERRIDE 134 overriding Call Forward 66 P page external equipment 75 programming 73 short
147. ome back to you Press the CHLLERCE button or the line button to reconnect to the call On the M7100 telephone just pick up the receiver You have tried to camp an internal call You can only camp external calls Dial the number of the internal telephone to which the call is sent Enterprise Edge Feature Programming Telephone G uide 62 Transferring calls Camped 221 The telephone to which you camped a call did not answer CALLBACK the call The call has come back to you Press CALLBACK or the line button to reconnect to the call On the M7100 telephone just pick up the receiver Line amp B i hung ur A call you camped has come back to you but the caller hung up before you could reconnect Hot in service The telephone to which you have camped a call is out of CALLBACK service or is being used for programming The call has come back to you Press CALLBACK or the line button to reconnect to the call On the M7100 telephone just pick up the receiver Release a call The line that the camped call is on is in use or that line does not appear at your telephone Release the line or release an internal line For other displays see Common feature displays on page 149 Parking a call You can suspend a call so that it can be retrieved from any telephone in your system 1 Press 4 2 Use the Page feature Feature 6 0 or press PAGE to announce the retrieval code displayed by your telephone Retrieving a parked call
148. on refer to the Enterprise Edge Programming Operations Guide The Unified Manager is used to show and hide headings subheadings and settings by expanding and collapsing the levels of the list e add or delete items change settings by selecting options and entering information e access dialog boxes accessing menu items view programming upgrades take effect by refreshing the Unified Manager list Changes made with the Unified Manager tool become part of current Enterprise Edge programming as soon as you e click Save or press ENTER e click an item in the window other than the setting you just changed it is no longer selected click an item from a list of options Programming changes are immediate and cannot be undone If you make a mistake when programming you will have to reenter the original programming The window for the Unified Manager is split into two parts panes The list of programming headings is on the left pane and attributes are displayed on the right pane Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Detailed programming map showing settings Terminals 8 Sets DN 221 528 9 Line access Line Pool A Prime line Intercom keys OLI 4 Line assignment Line pool access Answer DNs Q Capabilities DND on busy Handsfree HF answerback Pickup group Page zone Paging Direct dial Priority call Aux ringer Allow redirect Redirect ring 9 Call forward Fwd
149. ou have entered a code that can be used only in a programmed autodial or speed dial sequence not on a call you dial directly Programmed Release and Run Stop are for use in programmed dialing sequences only Using pulse dialing for a call If your external telephone lines use pulse dialing you can temporarily switch to tone dialing by pressing after selecting the line Tone dialing allows your Enterprise Edge telephone communicate with devices and services that respond to tone signals such as automatic switchboards and fax or answering machines Using your Enterprise Edge system from an external location You can use the lines and some of the features of an Enterprise Edge system from outside the system You can do this over the public telephone network when you are away from the office or you can call from another system over a private network P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 128 Using System features An example of how remote access works is a sales representative who spends a lot of time out of the office needs to make long distance calls to the European office Your Enterprise Edge system has a leased line to Europe with reduced transatlantic charges You provide the sales representative with a Class of Service password that gives access to the transatlantic line The sales representative can then telephone into the Enterprise Edge system from a hotel enter their Class of Service password and
150. our installer can assign a remote filter and remote package to the line used for remote access The remote filter restricts the numbers that can be dialed on the line and the remote package restricts the use of line pools and the page feature To change the restrictions for the line the user can enter their Class of Service COS password when the system answers with DISA or can dial the DISA internal number and enter their Class of Service password Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Maintaining security Using System features 129 To maintain the security of your system the following practices are recommended e Warn anyone to whom you give the remote access number to keep it confidential e Change Class of Service passwords often e Warn anyone to whom you give a Class of Service password to remember it and not to write it down Remove the Class of Service password of anyone who leaves your company Accessing Enterprise Edge remotely over the public network 1 Dial the Enterprise Edge system s remote access number 2 When you hear a stuttered dial tone enter your COS password 3 Wait for the system dial tone To use the system remotely you must use a telephone with tone dialing to call the system Remote access is possible only on lines that your installer programs to auto answer calls To use features on a remote Enterprise Edge system press followed by the featur
151. out entering the feature code first 1 Select an internal line intercom 2 Dialthe line pool access code Tip If no lines are available in the line pool you can use Ring Again at the busy tone You are notified when a line in the line pool becomes available See Using Ring Again on page 50 Programming a memory button with a line pool feature code When you program a button with the line pool feature code you must enter a line pool access code after the feature code The programmed line pool button accesses a specific line pool not the line pool feature See Programming feature buttons on page 90 for more information If you program a button with an indicator to access a line pool when all the lines in a line pool are busy the indicator for the line pool button turns on The indicator turns off when a line becomes available P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 48 Making calls Changing how you dial your calls Feature 8 2 1 Press Feature 8 2 Press or HEXT until the dialing mode you want appears 3 Press or DK to select the displayed dialing mode The dialing modes feature code cannot be programmed onto a memory button Using Standard dial Standard dial allows you to make a call by selecting a line and dialing the number If you have a prime line it is selected automatically when you lift the receiver or press Ferre J You cannot
152. outing directs calls using different line pools a call may be affected by different line filters when it is handled by overflow routing M7100 telephone Because the M7100 telephone does not have line buttons it sometimes works slightly differently from other Enterprise Edge telephones Where other telephones can require that you select a line button to answer a call on the M7100 telephone you simply pick up the receiver Where other telephones require you to select a line button to take a call off hold you press on the M7100 telephone On M7100 telephones you can answer a second call by pressing Hold Your active call is put on hold and you are connected to the waiting call You can have no more than two calls at a time The M7100 telephone cannot have a button When applicable special instructions for the M7100 telephone are included with each feature description Memory buttons Memory buttons are the buttons with indicators on the M7310 M7208 and M7324 telephones and the dual buttons without indicators on the M7310 telephone There is a single memory button without an indicator on the M7100 telephone Memory buttons can be used as answer autodial line and programmed feature buttons Line intercom and answer buttons must have indicators One line display The M7100 telephone has a one line display Other Enterprise Edge telephones have a second line on the display which shows the functions of the three buttons direct
153. peed dial Call log options Dialing options Language Display contrast Ring type 1 Select Terminals amp Sets 2 Selecta DN number 3 Select User preferences Changing button programming Select Button programming The display shows the button layout for the selected telephone an example is shown in Displays at the end of this section If the telephone has a CAP module you can select CAP1 to see the buttons on the module User preferences programming cannot change the buttons that are used by lines intercom and the handsfree feature P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 100 User preferences Changing User Speed Dial 1 Select User Speed Dial The display shows the speed dial codes that are currently programmed 2 Enter a new speed dial and press Return Use the line pool code to select a particular line pool for use with Speed Dial If you select Use routing tbl a line or pool is chosen by the routing programming according to the initial digits in the number The route you choose for a User Speed Dial code must be one that the telephone can use For example if the telephone does not have access to Line Pool B and you use that pool code with the speed dial code the code does not work To change a system speed dial code see Changing and adding System Speed Dials on page 54 Changing Call Log options 1 Select Call log opt ns 2 Choose
154. phone and the assigned name Press HET to see the first line assigned to ring at the intercom button Feature name gt The name of the feature assigned to a button is SHOW ok displayed when you press the button Press or SHOW for additional information Press the button you want to check Press Press a button an or EXIT when you are finished ERIT For other displays see Common feature displays on page 149 Making the display darker or lighter using Contrast adjustment Feature _ 7 1 Press Feature 7 2 Press anumber on the dial pad to choose the contrast level you prefer 3 Press to save your setting On a two line telephone you can use the UF and pow display buttons to adjust the contrast The number of contrast levels available varies from one telephone model to another P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 90 Customizing your telephone Changing the language on the display You can select the language used on the display of each Enterprise Edge telephone Enterprise Edge software supports three languages English French and Spanish Button caps are available for each language When your system is first installed all telephones use English If you program Feature 5 0 1 on to a memory button you can press that button until the language you want appears on the display You cannot program Feature 6J 0J E or Feature 7 6 0
155. phone buttons 146 Testing the speaker in the telephone handset 146 Testing the telephone headset 147 Testing the telephone speaker 147 Testing the power supply to a telephone 147 Chapter 20 Common feature displays 149 Chapter 21 Appendix A Feature Codes 153 Chapter 22 Index 159 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 12 Contents Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Getting Started 1 Your Enterprise Edge telephone system has many powerful features that can be customized to keep up with changes in your workplace Using this guide This guide provides information for programming system features such as Call Forward on Busy Call Forward No Answer and Hunt Groups to name just a few It also contains information on personal programming which is done from the user s telephone set such as personal speed dials transferring a call and so on The chapter Frequent programming operations on page 23 contains step by step instructions on changing the time and date deciding how many rings it takes before a call is forwarded and other day to day programming Once you understand these basic steps you can move on to the many other features described in the other chapters of the guide Emergency 911 Dialing Emergency 911 Dialing is the capability to access a public emergency response system by dialing the digits 9 1 1 Emergency 911 Dialing State and local requ
156. pool button or press ntercom and enter a line pool access code For the M7100 telephone you can select only a line pool 4 Enter the number you want to program 5 Press or DK Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Time savers for making calls 55 Displays ni a Continue entering the number you want to program CAHCL BKSP or You can change the number by pressing EKSF or 6 4 When you are finished press or BK Enter digits Enter the telephone number you want to program QUIT or exactly as if you were dialing it normally When you are finished press or OK Invalid code You have entered a code outside the code range 01 70 for system 71 94 for personal Ho number stored There is no number stored on the speed dial code you have dialed Program and HOLD If you want to program a line or line pool selection for this speed dial number select the line or line pool Otherwise enter the telephone number exactly as if you were dialing it normally When you are finished press Hod Program and OK If you want to program a line or line pool selection for GUIT or this speed dial number select the line or line pool Otherwise enter the telephone number you want to program exactly as if you were dialing it normally When you are finished press OK Select a line There is no line associated with the speed dial number you are trying to use Select a free external line or line pool
157. raphical location of calls record caller information quickly and accurately e build a personal telephone directory from log items The long distance indicator and the caller s name and number may not be shown in the log depending on the Call Display services provided by your local telephone company and the caller s local telephone company To use the features on the following pages your telephone must have spaces available in its Call log Your installer programs each telephone with an appropriate number of spaces P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 84 Tracking your incoming calls Call Log options Feature 8 4 You can select the type of calls to be stored in your Call Log Choose from four Autolog options Ho one answered Unansuerd by me Log all calls Ho autologging 1 Press Feature x 8 4 The display shows the current option 2 Press or HEXT to change the option 3 Press or Ok to select the display option Logging a call manually Feature 8 f1 If your calls are not automatically logged you can manually log call information when you are connected to an external call Storing information for your current call can be helpful in many situations For example you may want to record a caller s information without using paper and pencil record only selected calls that you choose as opposed to using Call Log automatically e quickly reco
158. rd caller information before a caller hangs up Press Feature _ B f1 6 to log an external call manually Deleting old log items Feature 68 8 Your log has a set number of items that it can hold When it becomes full new calls cannot be logged When your log is full Autobumping automatically deletes the oldest Call Log item when a new call is logged 8 Cc to enable autobumping Press Feature 5 to disable autobumping y Press Feature amp 8 Viewing your Call Log Feature 8 h To view your log 1 Press Feature 7 8 4 The display shows the number or previously read items old and the number of new unread items new in the log 2 Press or OLE to view old items press f orHEW to view new items 3 Press 0 or RESUME to display the last item you viewed the last time you viewed your Call Log Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Tracking your incoming calls 85 Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company Viewing a Call Log item Press 4 amp or MORE to view the information for a call log item Erasing log items You should routinely erase log items that you ve read to make space for new items in your log 1 Display the item you want to erase 2 Press Hold or ERASE 3 P
159. ress to exit If you accidentally erase an item you can retrieve it 1 Press Hold or UNO immediately after accidentally erasing an item 2 Press to exit Making a call using Call Log You may find it helpful to place calls from within your Call Log The number stored for each call may vary depending on the type of call For example if the call was placed from a Centrex or PBX system the first few numbers may need to be trimmed before you can make the call If the number you want to call is long distance or if you want to use a line pool you may need to add numbers To place a call 2 Display the log item for the call you want to place Display the associated telephone number Press Or TRIM once for every digit that you want to remove Dial any extra digits required Press an external line or line pool button Lift the receiver This is not necessary if Handsfree is programmed at your telephone The displayed number is dialed P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 86 Tracking your incoming calls Creating a password to your Call Log Feature 8 6 To access your Call Log through a password 1 Press Feature 7 8 5 The displays reads Heu rassurd 2 Enter your four digit password The display reads Rereat Hew 3 Re enter your four digit password The display reads Password changed which confirms that your password has been assigned
160. rnal telephone number 1 Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line 2 Consult your service provider for the appropriate feature code to enter on your dial pad Listen for three tones followed by dial tone 3 Enter the internal number of the telephone to which you want your calls forwarded If the call is answered stay on the line for at least five seconds to activate the Call Forward feature Canceling Call Forward 1 Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line 2 Consult your service provider for the appropriate feature code to enter on your dial pad Listen for a series of tones 3 Press Ris Calling the number your calls are forwarded to 1 Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line 2 Consult your service provider for the appropriate feature code to enter on your dial pad Automatic Call Back If you call a number and it is busy enter the appropriate feature code designated by your service provider to receive a distinctive ring at your set when the line becomes available for calls Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 ISDN PRI 115 Automatic Recall Automatic
161. roups on page 101 Call Park can be disabled by your installer Displays Alreads Parked Ho call to park Invalid number Ho call on 141 Fark denied Parked on 482 PAGE Parking full ERIT The person you were talking to has already parked your call You cannot park the same call You have attempted to use Call Park with no active call on your telephone If the call you want to park is on hold reconnect to it before you park it You have entered an invalid retrieval code There was no call on the retrieval code you entered You have tried to park a conference call Split the conference and park the calls separately The person who retrieves the calls can reconnect the conference Record the code shown Use Page Feature _ 6 0 or press PAGE to announce the call and its retrieval code All available retrieval codes are in use Transfer the call or take a message instead For other displays see Common feature displays on page 149 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 64 Transferring calls Using Callback When you direct a call you have answered to another telephone the system monitors the call to make sure it is answered If no one answers the call within a set length of time the system directs it back to you Callback generates a variety of displays Most occur after a set delay and are listed in the index Some occur immediately if the telephon
162. s 9 Hunt groups 01 30 Mode Hunt delay If busy Queue time out Overflow Name Q Members Member xxx DN 9 Line assignment Line xxx Telco features 9 Voice message center numbers Center 1 5 External ONN blocking Tone Pulse Software keys System ID Appearance type P0908510 Issue 01 Getting Started 19 Enterprise Edge Feature Programming Telephone G uide 20 Getting Started Detailed programming map cont d General settings Business name Q Feature settings Background music On hold Receiver volume Camp timeout Park timeout Park mode Transfer callback timeout DRT to prime DRT delay Held line reminder HLR delay Directed pickup Page tone Page timeout Daylight savings time Auto time and date Host delay Link time Alarm set Set relocation Message reply enhancement Anskey Call log space O Direct Dial Set 1 5 Type Internal External Facility Q CAP assignment CAP 1 5 CAP set Q Access codes Park prefix External code Direct dial digit Auto DN DISA DN Private access code 9 Line pool codes Pool A O Access code Q Carrier codes Prefix xxx Code prefix ID length General settings cont d Q Remote access 9 Remote access packages Package 00 Remote page O Remote line access Line 001 364 Use remote package Q Change DN type DN type DN lengths Received length DN length Release reasons Enterprise Edge Feature Programm
163. stem maintaining a history of the changes you have made facilitates troubleshooting Remember to inform people in your office of any changes you have made that affect them such as changes to system speed dial codes or changes to the number of rings before an unanswered telephone is forwarded P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 22 Getting Started Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Frequent programming operations 2 The following sections highlight the most freguently used programming operations You need to start a Unified Manager session to program these features See Getting Started on page 13 for more information Changing the time and date on the display The clock controls the schedules used for services such DUE VOTES as ringing and routing After a power failure the clock Time amp Date is behind by the length of time power was lost For example if the power is out for two minutes the clock General settings is two minutes behind Note When you change the clock settings in the Unified Manager you are changing the clock settings for telephony services This does not change the clock setting on the Enterprise Edge server 1 Select Time amp Date 2 Setthe attributes for the year month day hour minutes and seconds Adding or changing a system speed dial You program a speed dial on your Enterprise Edge so that a
164. t a button does using Button Inquiry on page 89 Tip Keep the extra labels and button caps with each Enterprise Edge telephone Types of button caps Unlabeled clear button caps with appropriate green or grey paper for typing in line numbers telephone numbers and features Pre printed colored button caps in green or grey Some examples of pre printed button caps Green caps Grey caps Speed Dial Tip To make identification of line types easier use preprinted green button caps for lines that support incoming and outgoing calls Use clear button caps for target lines that are incoming only Identifying the telephones l Write the individual telephone numbers on the labels and attach them to the appropriate Enterprise Edge telephones Write the telephone number and the internal number on the appropriate receiver card for each type and color of telephone that is to be installed Cover the receiver card underneath the receiver of each telephone with the plastic lens Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Customizing your telephone 93 Enterprise Edge default button assignments During Startup the Enterprise Edge installer chooses one of the available templates Default features are assigned automatically to the programmable buttons on Enterprise Edge telephones and vary with the template and the telephone The default features are listed in the following tables in th
165. ternal call you are trying to transfer must be an incoming call on a disconnect supervised line P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 60 Transferring calls While on a conference call you can remove yourself from the conference and connect the other two callers using the Transfer feature However if both of the other people are from outside the system at least one of the outside callers must have called you and both of the outside calls must be on disconnect supervision lines Note Transfer via Hold on DID lines is not supported Once a call is answered the line appearances on all other sets are free immediately to take other calls This allows a greater number of calls to be received Use the Call Park feature to transfer a call In certain situations you may experience lower volume levels when transferring an external call to an external person or when transferring two external callers from a conference call Canceling a transfer You can reconnect to the person you are trying to transfer at any time before the transfer is complete 1 Press Feature amp 7 0 or CAHCL 2 If you are not reconnected to your original call press and then press the line key of the original call which is now on hold Displays 2215222 You are talking to the person you want to transfer the call RETRY Jory to Press RETR if you decide to transfer the call to FREE someone else Press or JOTH to transf
166. than one extension number per system nor can you register more than one portable to one extension number If a portable telephone is to be used in more than one Enterprise Edge system its owner must know which registration slot number was used to register the portable telephone with each system It is preferable that each user have the system they use most often registered in slot 1 If a portable telephone is lost or broken deregister it from the system before replacing it with another portable telephone System programming Once the registration process is complete portable telephone programming is much the same as it is for Enterprise Edge desk telephones Some of the programming settings do not affect the operation of the portable See Getting Started on page 13 for detailed instructions on how to program your Enterprise Edge system The following table shows the recommended settings for your Enterprise Edge system Heading Setting Notes Terminals amp Sets Capabilities Fwd no answer Fwd to DN Fwd delay number of rings Fwd on busy Y DND on Busy N P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 140 Companion Features Heading Setting Notes Handsfree N HF answerback None Pickup group group A portable can be part of a pickup group and number answers calls ringing at telephones in the same group when the user enters 6 Paging Y Page zone 1 D Dial Set
167. that displays a name rather than the number The number is dialed correctly but you cannot see it Ho number saved You have tried to save the number of an incoming call You can only save numbers that you have dialed yourself Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Handling many calls at once 6 Using Hold You can temporarily suspend a call by pressing Hoa When a call is on hold its indicator flashes on all telephones that have access to the line The call can be retrieved from any of these telephones On the M7100 telephone alternates between two lines one active one on hold The M7100 telephone cannot retrieve a call placed on hold by another telephone Tip Answered Hunt Group calls can be placed on hold at the answering Enterprise Edge set For more information on Hunt Groups see Programming Hunt Groups on page 101 Retrieving a held call You can connect to a call on hold by pressing the flashing line button of the held call Holding automatically If your line has been programmed with full autohold you can switch from one call to another and have your calls put on hold automatically Press the line button of the second caller Your current caller is put on hold automatically Listening on hold If you have been put on hold you can hang up the receiver while you wait for the other person to return 1 Press Hold j 2 Hang up the receiver 3 Press the line button of t
168. that made the call you are trying to pick up This can happen if you are on a Call to a co worker your co worker dials the number of a ener in your pickup group and you attempt to pick up that call Fickur denied There is no call that you can pick up or the call that was ringing has already been answered You have tried to pick up a call on someone else s private line Fickur Enter the internal number of the telephone that is ringing You may use an internal autodial button to do this If you decide not to answer a ringing call after you have activated Directed Pickup press Feature P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 36 Answering calls Trunk Answer Feature 8 0 0 The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system The line you are answering does not have to appear or ring at the telephone you are using Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative Answering a call using Trunk Answer Press Feature 88 0 0 Tip If there is more than one incoming call on lines in a Ringing Service the Trunk Answer feature picks up the external call that has been ringing the longest Displays Line denied You have tried to pick up a call on someone else s private line
169. tion Incoming internal calls are forwarded to the specified Call Forward destination You cannot use the Line Redirection feature on either a M7100 telephone or a telephone connected to an Enterprise Edge ATA2 or an Enterprise Edge ASM Turning on Line Redirection Feature 8 4 1 Press a 2 Select the outgoing line to be used for redirected calls 3 Enter the number to which calls are redirected the ways you can do this are listed below 4 Select the lines to be redirected Enter the telephone number to which you want to redirect calls using one of the following methods e Press an external autodial button Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Forwarding your calls 69 Enter an external telephone number using no more than 24 digits then press or OK e Press or Ok if the line you have chosen as the outgoing line is a private network line that does not require you to dial digits If you use BLL to redirect all your lines it is important that you wait until all the lines on your telephone light up before pressing or Ok If you press Or ok before all the lines light up those lines not lit are not redirected Tip The line chosen for redirecting calls on other lines can be used normally when it is not busy on a redirected call To avoid redirection failing because the chosen line is in use choose a line pool with several lines in it The system does not
170. tion is complete when the next free set has been found Simultaneous calls can be presented Distribution is order based In Rotary mode you can ensure that all your helpline people are receiving calls on an equal basis rather than one person receiving the majority of calls The call rings at one set at a time in a round robin fashion P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 104 Programming Hunt Groups If a Hunt Group has available members but nobody answers the call the call is routed through the Hunt Group list until either someone answers the call or the queue time out occurs In the latter case the call is routed to the overflow position Once a call goes to the overflow position it is no longer a Hunt Group call 1 Select Telephony Hunt Groups 2 Double click a hunt group from the hunt group list 1 30 3 Select a Mode setting Linear Rotary Broadcast Setting the hunt delay This setting allows you to program the number of rings the system permits at a Hunt Group set before moving on to the next set in the Hunt Group 1 Select Telephony Hunt Groups 2 Select a hunt group from the hunt group list 1 30 3 Select a Hunt Delay setting 1 2 3 4 5 6 7 8 9 or 10 Programming busy line setting A Hunt Group is considered busy if one of two scenarios exists e all of its members are being presented an incoming Hunt Group call e all of its members are active on a Hunt Group call T
171. to analog telephones connected to an Enterprise Edge Analog Station Module ASM The Messages feature indicates if you have any messages waiting The Messages feature uses a message waiting list to keep a record of your internal messages and your external voice mail messages if you subscribe to Enterprise Edge Voice Messaging service with visual message waiting indication P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 76 Communicating in the office Sending a message You can leave a message on the display of another telephone in your Enterprise Edge system You can send up to four messages to different telephones including your message center If your telephone is a direct dial telephone or an Enterprise Edge CAP you can send up to 30 messages Only the designated direct dial telephone for an analog telephone connected to an Enterprise Edge ASM can send messages to analog telephones by pressing J Depending on the programming setup the analog telephone provides either a Stuttered Dial Tone or a Message Waiting Lamp to inform the user of messages pending If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message For analog telephones connected to an Enterprise Edge ASM the message waiting indicator remains on until the user invokes Link
172. to end signaling These features either send a special signal to the host system or allow you to program delays required by host systems in external autodial or speed dial sequences Link If your Enterprise Edge system is connected to a private branch exchange PBX you can use a Link signal to access special features On some telephones Link is called FLASH The Link signal can be included as part of a longer stored sequence on an external autodial button or in a speed dial code The Link symbol 5 uses two of the 24 spaces in a dialing sequence Preventing a telephone from using Link Link can be restricted at individual telephones You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Select Terminals amp Sets 2 Select a DN number 3 Choose Restrictions 4 Double click Set restrictions 5 Choose an Allow Link setting Y Yes or N No Tip If your Enterprise Edge system is connected to a private branch exchange PBX program Link onto a memory button for one touch access P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 126 Using System features Pause The Pause feature enters a 1 5 second delay in a dialing sequence on an external line This is often required for signaling remote devices such as answering machines or when reaching through to PBX features or host systems You can program more than one pause
173. to select the line you want to answer or use to make a call Having several line buttons allows you immediate access to more than one line The M7100 telephone has two intercom paths which are used instead of line buttons to answer and make calls Each M7100 can be assigned two lines You can press Hold to switch between two calls one active and one on hold Line pools A line pool is a group of external lines that can be shared by many telephones You can use a line in a line pool to make an external call Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Making calls 47 The Enterprise Edge system can have 15 line pools plus 6 PRI pools and a telephone can be programmed to access any number of them A line pool access code is a number you dial to get a line pool The access code can be up to four digits long You can have several different line pools for your system each one giving you access to a different set of external lines It is one way of sharing lines across telephones in a system Your installer programs the line pool access codes and gives each telephone access to a line pool Everyone in the office should have a list of the line pool access codes for the line pools their telephones can use Using a line pool to make a call Feature 6 4 1 Press Feature 6 2 Entera line pool access code If you have a free internal line you can make a call using a line pool with
174. ton the speaker the displays or some other part of the Enterprise Edge telephone hardware you can do a quick test to see which part of the telephone is broken Tips Ensure that the function of a button matches its label by pressing 0 and then the button to see its function You can end the telephone testing session anytime by pressing or unless you are testing those buttons The test feature times out after 30 minutes of no activity P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 146 Troubleshooting Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working 1 Press Feature 8 6 6 The display reads Disrlay test 2 Press TEST or Hold to go ahead with a display test 3 Adjust the contrast for the telephone display so you are able to see the test results clearly Enter a number to change the contrast or press COWH and UP 4 Press ok or to go ahead with the test During the test the display should be filled with solid dark blocks and all the indicators next to the buttons on the telephone should be turned on Any Busy Lamp Field BLF or CAP modules that are attached to the telephone should be completely lit You lose any information that was showing on the BLF before the test started Pressing any button ends the test Testing the telephone buttons l 2 Press Feature k 8 0 6 then or HEST
175. ton Inquiry shows your internal number followed by the function assigned to your single memory button Line assignment Any of the lines in your system can be assigned to any of your telephones Your installer assigns lines to telephones in Configuration programming Lines can be assigned to appear only appear and ring or to ring only P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 132 General System features Usually only the lines that are appropriate for a particular person appear at that person s telephone When a line is assigned to a telephone it is automatically given a line button on that telephone if a button is available The M7100 telephone has no line buttons for its lines Calls on lines that ring but do not appear at a telephone are presented at an intercom button You may be able to answer a call on a line that does not appear or ring at your telephone To pick up such a call use Call Pickup Call Park or Trunk Answer A telephone may have buttons assigned for lines 001 to 003 but have only lines 001 and 002 programmed to ring as well An incoming call on any of the three lines causes a line button indicator to flash and the telephone can be used to answer the call This is especially useful for people who monitor other telephone lines but want only their own lines to ring Target line A target line is used to route a call directly to a particular telephone or group of telephones Target
176. ton in response to a display You have entered a feature code that is used by an application program that your system does not have You have entered an invalid feature code You have tried to use a feature that is not available in the present setup of your Enterprise Edge system You cannot use the feature you have chosen because your telephone is locked See Using Set lock on page 123 Press or press UIEM or TE to view a number that is too long to fit on the display Press or DK when you are finished This indicates a long distance call May be available with Call Display services You are receiving an internal call from telephone 239 forwarded by telephone 221 or you have an Answer button for telephone 221 and an internal call from 239 is ringing on 221 You are connected to an internal call Press TEAHSFER to transfer the call 1 You are receiving a call from telephone 221 You have received a Ring Again offer for a call to an internal telephone Press the flashing internal line button or VES to call the number again On the M7100 telephone just lift the receiver Otherwise press HO or wait 30 seconds for the Ring Again offer to expire For an explanation of Ring Again see Using Ring Again on page 50 The person has not answered the camped call The call has come back to you Press the line button or CALLBACK to reconnect to the call Enterprise Edge Feature Programming Telephone G uide Lineg
177. tures A Hunt Group DN can be a Call Forward destination Call Information Display the name or extension of an internal caller In addition if your system is equipped to receive CLASS information Caller ID the external caller is displayed Call Park On your portable park a call Call Park Retrieval On your portable retrieve a parked call Cancel Call Cancel the Call Forward feature where calls are automatically sent to Forward another telephone in your Enterprise Edge system Conference See your Portable Telephone Feature Card Directed Call Answer any telephone that is ringing in your Enterprise Edge system Pickup Group Pickup Answer a call ringing on another set in the same pickup group Host system Link and pause are available See Using System features on page signaling 117 for more information Line Pool On your portable use line pools the same way a desk telephone does Mute Prevent the person you are on the portable telephone with from hearing you Also you can mute a portable s ringing for an incoming call Page On your portable page an individual telephone several telephones external speakers or the entire system A Hunt Group DN cannot be in a page zone Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Companion Features 143 Feature Description Pause Program in an external autodial sequence to insert a 1
178. u may enter the internal number of the telephone you hear ringing it may be calls from another telephone you are answering Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Answering calls 35 Answering any ringing telephone using Group Pickup Your Enterprise Edge system can be divided into nine pickup groups If you are a member of a pickup group you can pick up a call that is ringing at any telephone in your pickup group Press Feature 7 65 Group Pickup cannot be used to retrieve a camped call If there is more than one incoming call at a telephone in a pickup group a call ringing on an external line is answered first followed by calls on the prime line and finally calls on internal lines Tip A Hunt Group call ringing at an Enterprise Edge set DN that is also a member of a call pickup group can be picked up by any Enterprise Edge set in that call pickup group For more information on Hunt Groups see Programming Hunt Groups on page 101 Changing a telephone s pickup group Telephones can be put into and taken out of pickup groups You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Select Terminals amp Sets 2 Select a DN number 3 Double click Capabilities 4 Choose a Pickup Group setting 1 2 3 4 5 6 7 8 9 or None Displays Already joined You are already connected to the telephone
179. umber associated with a voice mailbox 1 Select Telephony Hunt Groups 2 Double click a hunt group from the hunt group list 1 30 3 Enter the DN number in the Overflow text box Setting the name This setting allows you to program the Hunt Group name such as SERVICE or SALES The name can be up to seven characters in length 1 Select Telephony Hunt Groups 2 Double click a hunt group from the hunt group list 1 30 3 Type in a new name and press Return P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 106 Programming Hunt G roups Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Telephone features 14 Installing Enterprise Edge telephones If you are connecting an Enterprise Edge telephone for the first time refer to the following illustrations as a guide Installing an Enterprise Edge telephone P jack wired from distribution block Connect to Connect to receiver P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 108 Telephone features Mounting an Enterprise Edge telephone on the wall Naming a telephone or a line You can assign names to identify external lines target lines and your co workers telephones During a call the name if programmed is shown on the telephone display instead of the external line number or internal telephone number of the caller Step by step instructions for a
180. use the leased transatlantic line to make calls Remote users can access Enterprise Edge lines line pools the page feature and remote administration if enabled through Software Keys The exact facilities available to you through remote access vary depending on how your installer set up your system Tip If the loop start line used for remote access is not supervised auto answer does not function and the caller hears ringing instead of a stuttered tone or the system dial tone Controlling access to your Enterprise Edge system It is important to maintain the security of your Enterprise Edge system by limiting access to authorized users and limiting those users to the features they need Remote users can make long distance calls Remember that a remote user can make long distance calls that are charged to your company and can make page announcements in your office Direct inward system access DISA Control access to your Enterprise Edge system with direct inward system access DISA Access to your Enterprise Edge system from the public telephone network should always be controlled with DISA If your installer programs the line used for remote access to answer a call automatically and wait for a DISA internal number callers hear a stuttered dial tone and must enter a Class of Service password before they are allowed into the system Class of Service CO S To control the level of telephone service a remote user can access y
181. ut can be turned on and off by using the feature code and selecting Night Ringing See Turning Services on and off using feature codes on page 119 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Using System features 119 Turning Services on and off using feature codes The master control for services is in programming See Turning Services on and off on page 117 Day to day use of Services is controlled using the following feature codes Feature elt Turns on Ringing service When used at the direct dial telephone it activates the alternate direct dial telephone extra dial telephone Feature 7 0 Turns off Ringing service Feature 8 7 2 Turns on Restriction service Feature 8 7 2 Turns off Restriction service Feature 8 7 8 Turns on Routing service Feature 8 7 8 Turns off Routing service To turn a Service on 1 Enter the appropriate feature code from a control telephone 2 Press HEXT to move through the schedules until the display shows the version of the service you want to be turned on 3 Press k to select the setting or press QUIT to exit the feature without making any changes To turn a Service off 1 Enter the appropriate feature code from a control telephone Do not confuse activating Normal service with canceling a Service Setting a Service to Normal is not the same as cance
182. with the set name on an outgoing call but only after the Business Name has been programmed The available features include Receiving Connected Name e Receiving Calling Name Receiving Redirected Name Sending Connected Name e Sending Calling Party Name Consult your customer service representative to determine which of these features is compatible with your service provider Name and number blocking for PRI When activated Feature 8 8 allows you to block the outgoing name and or number on a per call basis Name and number blocking can be used with an Enterprise Edge set Consult your customer service representative to determine whether or not this feature is compatible with your provider Emergency 911 Dialing Enterprise Edge with the ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary Consult your local telecommunications service provider regarding compliance with applicable laws and regulations If transmission of internal extension numbers is not required or desired then it is recommended that you maintain a site map or location directory that allows emergency personnel to rapidly locate an Enterprise Edge set given its DID number This list should be kept up to date and readily availa
183. xx is a letter between A and O Choose a Display digits setting Y Yes or N No If you choose not to display the digits the name of the Speed Dial code is displayed instead of the phone number Choose a Bypass restrictions setting Y Yes or N No Note If you assign a specific line to a system speed dial number only telephones with an appearance of that line can use the speed dial number Changing the name of a telephone You can add a name to a telephone to further identify the Terminals amp Sets set within your network For example in addition to the L Name extension number you might want to add an abbreviated name of the user for example Jean B Select Terminals amp Sets Select the DN number Double click Name Type in a new name up to 7 characters including spaces and press Return Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Frequent programming operations 25 Changing the name of a line You can add a descriptive name to a line to further identify it within your network For example in addition to the line Name number you may wish to describe the line s properties for example Local For more information about programming lines see the Systems Operations chapter in the Enterprise Edge Programming Operations Guide Lines 1 Select Lines 2 Select a line number 3 Double click Line nnn where nnn is
184. y a music source such as a radio and have it attached to your Enterprise Edge system In accordance with U S copyright law a license may be reguired from the American Society of Composers Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Background Music feature of this telecommunication system Northern Telecom Inc hereby disclaims any liability arising out of the failure to obtain such a license Turning Background Music off The music stops automatically if you make or answer a call or if you press Feature 8 68 6 Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 ISDN PRI 15 Integrated Services Digital Network ISDN technology provides a fast accurate and reliable means of sending and receiving data image text and voice information through the telephone system Using ISDN Primary Rate Interface PRI allows for faster transmission speeds and the addition of a variety of powerful business applications including remote LAN access videoconferencing file transfer and Internet access Your installer configures your ISDN services and terminal equipment Benefits PRI is economical because separate analog trunks and data circuits are not needed for Direct Inward Dialing DID Direct Outward Dialing DOD and data transfer With PRI there is greater flexibility because B channels can be dynamically reconfigured to accommodate chan
185. y instructions that you may see when making changes on the system are Ok CHAHGE or COPY In this guide display button instructions are underlined Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Getting Started 15 000000 000000 co 3 c c c co c c co c ce c I display button 1 Dial pad Used for dialing numbers when you are making calls It s also used for entering numbers and letters when you re programming O Display Shows instructions for everyday calling as well as for programming O Display buttons Have a variety of uses The current use is shown on the display above each button 4 Memory buttons Dial a number or feature code stored on the button O Dual memory buttons Can store two numbers or feature codes used with the shift button O Shift button Press the shift button before a dual memory button to activate the second number or feature code stored on a dual memory button 7 Feature button Allows you to enter a feature code while using or programming the telephone 8 Hold button Puts an active call on hold 9 Release button Hangs up an active call or ends programming P0908510 Issue 01 Enterprise Edge Feature Programming Telephone G uide 16 Getting Started A map for working in programming The programming maps on the following two pages show the Enterprise Edge programming levels For additional programming informati
186. y while your telephone displays 221 busy PRIORITY LATER Calling 221 PRIORITY LATER bo nat disturb PRIORITY LATER On another call PRIORITY LATER Using Ring Again Use Ring Again when you call someone on your Enterprise Edge system and their telephone is busy or there is no answer Ring Again can tell you when they hang up or next use their telephone You can use Ring Again to tell you when a busy line pool becomes available Tip The Ring Again feature cannot be used when calling a Hunt Group DN For more information on Hunt Groups see Programming Hunt Groups on page 101 Turning on Ring Again Feature Press before you hang up Using Ring Again cancels any previous Ring Again requests at your telephone Canceling Ring Again Press to cancel a Ring Again request Displays Can t ring again You cannot use Ring Again on your current call You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing Fina Again Press VES to use Ring Again Press HO if you prefer to YES HO EXIT Send a message Enterprise Edge Feature Programming Telephone G uide P0908510 Issue 01 Time savers for making calls D Storing a number on a memory button for Autodial You can program memory buttons for one touch dialing of internal or external telephone numbers Buttons used for lines answer or Handsfree Mute cannot be used as autodial buttons If the power
187. ymbol 126 gB Programmed Release symbol 126 Run Stop symbol 127 ES Wait for Dial Tone symbol 127 2 way DID PRI 112 911 13 109 112 A access Class of Service 130 Enterprise Edge from outside the system 127 external lines 132 remote 129 using a COS 128 using a DISA 128 Access denied 149 ADD 134 administrative programming 13 Alarm 61 4 2 145 alarm codes reporting and recording 145 alarm telephone 145 Allow calls 110 allow redirect programming 69 Already joined 35 45 Alreads rarked 63 alternate services 117 analog telephone replying to a message 77 78 analog telephones sending messages 75 Analog terminal adaptor using dialing modes 48 announcement paging 73 Voice Call 80 Answer button 36 Answer DNs 140 answering calls Answer button 36 Call Display services 32 Call Duration Timer 43 Call Pickup 34 CAP 31 P0908510 Issue 01 22 Conference Calls 37 Group Listening 39 Handsfree 40 hearing aid compatibility 32 prime telephone 30 Privacy 43 Trunk Answer 36 using line buttons 29 using the Release button 32 Voice Call 80 apply button cap labels 92 ASM Long tones 126 Auto Call information see Caller ID set Autodial for M7100 51 line selection 51 programming 51 storing number on a memory button 51 using intercom line for 52 using Last Number Redial 53 Autodial full 52 automatic Call information 33 Call Log 83 dial 48 Handsfree 42 Hold 57 release of a line see Disconnect Supervision

Avaya EE Feature Programming Telephone User's Manual

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