Avaya Digital Mobility Handset BCM Rls 6.0 User's Manual
Contents
1. The envelope icon indicates a new text message MSF MAIL Left and right arrow icons appear on the display when you access Handset option menus The telephone icon indicates a call is active The icon flashes when a call connection is in progress Basic Handset Options Turning the handset ON OFF ON Press When the handset is turned on the radio signal display icon is shown in the lower left corner of the display if the handset is subscribed to a system OFF NN40011 037 Issue 1 2 BCM RIs 6 0 23 Digital Mobility Handset Users Guide Adjusting speaker volume 1 Press 2 Use the two keys placed at the upper right side of the handset for volume control Two buttons incorporated into C the grip at the right of the Qa handset for increasing and decreasing ae volume 3 Press again Changing Menu Language There are three predefined languages in the handset English French and Spanish E 1 Press MENU and then press v 2 Switch to SET PROFILE LANGUAGE using the lt gt keys then press vV 3 Use the lt gt keys to choose between the predefined languages then press Y to select the required language 4 Press MENU to exit the menu structure Customising handset The handset has one user defined profile set up and a mode where all sounds are disabled SILENT e Press MENU followed by Y to show the profile All settings h2. e Mails include a maximum of 96 letters or digits 2 display screens of 48 each Call back no is max 32 digits or letters for E mail e 14 messages can be stored in the handset When receiving a new message the oldest unlocked will be deleted e Locked messages will not automatically be overwritten but can manually be deleted Maximum 7 messages can be locked 32 NN40011 037 Issue 1 2 BCM Rls 6 0 Digital Mobility Handset Users Guide Reading a MSF mail 1 While on hook press R X with a long key press then press v If the message includes more than 48 letters or digits the message will run over 2 display screens 2 Use the gt key to scroll 3 To see the sender of the mail press v 4 To leave the mail press MENU Replying a MSF mail 1 While on hook press R X to open the mail then Y press Y again and use the lt gt keys to find the reply feature press Y and you are now able to reply the mail 2 After writing your reply press Y to confirm Forwarding a MSF mail 1 While on hook press R X to open the mail then Y press Y again and use the lt gt keys to find the forward feature press v twice and you are now able to dial the number on the receiver 2 Press V to confirm Deleting all MSF mails 1 While on hook press R X to open the mail stack then Y press V again and use the lt gt keys to find the delete feature 2 Press VY and all mails are d
3. 1 While on hook press the number to be stored max 32 digits press gt and then press Vv 2 Enter a name and then press v to store the number After storing the telephone will go back to standby mode 3 If the display shows MEMORY FULL it is necessary to delete one or more numbers from the telephone book Storing from Redial list 1 While on hook use the lt key to find the number in the redial list to be stored in the telephone book 2 Press v then gt and then press V again 3 Enter a name and then press v to store the redial list number in the telephone book Storing number from last caller e While on hook press lt to store a number from last caller then Vv then press then V to confirm Reading BOOK numbers 1 While on hook press gt to enter the telephone book 2 For quick search press the first letter of the name using 2 9 3 Press to call the displayed person It is also possible to reach the PHONE BOOK MENU from the main menu 4 Press MENU to exit the telephone book Note Viewing and editing the telephone book can also be done while in conversation off hook by pressing gt 1 with a long key press Changing numbers 1 While on hook press gt m to enter the telephone book HE 2 Use the lt gt keys to find the number to be edited press Y press gt then press v 3 Edit the number and then press V to store the number NN40011 037 Is
4. 23 Answering Calls cccccccccceseeeeecceeeseceeeceeusececesseaseeeeesseaeecesseeeaseeeessaaseeeeesaaaess 27 Hold a Call rerien EE aR EE ERORE 27 Making or Answering a Second Call cccccceeeecceceeeeeeeeesaeeeeeeeesaeeeeeeeseseeeeees 28 Replying to Messages nnonnnnonnnennnnnesenneonnnresrnrrrsnrrnsrrrrrsnrrrsnrrrrsnrersnrrrrnnreene 29 More kandse OpUONS onena a aa enentuee Seance 29 usmine Phone BOOK crini a es ie tense A 30 SONNO a NUMDG eaa ne re a eee ee ee ener 31 Using Text Messages MSF ccccseccsececeeeseseeeeeceeeseeeeseeesaees 32 SVOVECUUS erine 34 Accessing BCM Features cccccccsecccseeeceeeecseeeseesesseeesseeesseeeeas 35 Configuring the DMC Feature List ccccccccccsseseeeeeeeeseeeeeseeeeeeeeeeeaeeeeeeeeas 36 General INFOrmation s acna 37 Troubleshoot isin Sect eed eee a ee 37 Avaya Documentation Links cceceeseeeeeeeeeeeeeeeneeeeenes 38 4 NN40011 037 Issue 1 2 BCM RIs 6 0 Digital Mobility Handset Users Guide Digital Mobility Handset Users Guide Overview This guide is designed to provide information on the features available on the Digital Mobility 743X 744X 413X 414X 4135 4145 amp 4145EX handsets The following features are available Twin to a fixed set to allow remote reception of calls Make and receive calls from the handset within the range of the system the handset is subscribed to as an independent set Transfer and conference call
5. HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Th
6. is busy with another page the system waits five seconds and retries the page every five seconds until the paging facility is available or the call park timeout expires whichever occurs first If the call park timeout NN40011 037 Issue 1 2 BCM RIs 6 0 15 Digital Mobility Handset Users Guide Attribute expires first the caller hears The person you have called is not available followed by the subscriber s mailbox greeting If the page is unsuccessful for any other reason the call is un parked and the caller hears The person you have called is not available followed by the subscriber s mailbox greeting While a call is being paged the system plays the mailbox spoken name and park string for example John Doe 101 The park string is played in the standard voice prompts or customized digits if you recorded them Pag Tusa Select the required paging type facility The choices are Internal Zone ge yp Overhead Paging Both or None The default is none select the Paging Zone to which the paging announcement will be Paging Zone played The zones available are zone 1 2 3 4 5 6 or All The default is 1 If the paging type is overhead paging this setting is ignored the box select 0 1 2 3 4 or 5 The default is 1 range is 5 300 seconds The default is 15 seconds Find Me Follow Me If a Find Me Follow Me user is a member of a Hunt Group enabling this disabled for Hunt option will stop Hunt Group calls at the
7. A description of these properties is provided in the below table Subscriber Mailbox 259 Extension Last Name First Name Class of Service Find Me Follow Me Display In Directory Enable Message Waiting Enable Auto Login Outdial Type Alternate Ext 1 Alternate Ext 2 Alternate Ext 3 Alternate Ext 4 Alternate Ext 5 Enable Call Screening Express Messaging Line Enable Mailbox Restrictions Page Type Paging fone Page Retries Retry Interval 5 5 300 seconds Find Me Follow Me disabled for hunt groups Subscriber Mailbox Settings Attribute Description E The extension that the mailbox will be assigned to It is generally good xtension l practice to match the mailbox number to the extensions number First name of the mailbox owner Last name of the mailbox owner Class Of Service Class of Service assigned to the mailbox 140 NN40011 037 Issue 1 2 BCM RIs 6 0 Digital Mobility Handset Users Guide Attribute Description _ _ _ _ O Z S O Me external number entries Directory Company Directory Waiting mailbox owner s telephone display Auto Login speeds up the login process for subscribers With Auto Enable Auto Login Login subscribers can log on from their primary or alternate telephone without having to enter their mailbox number or password This setting provides an external access resource for certain mailbox features Outdial is required for features such as
8. book Press the first letter in name Store a number Press gt m after the number in on hook REDIAL Press lt C in on hook Check messages Short Press R lt in on hook MSF MAIL Long Press R X in on hook MUTE temporarily the ringer Press Y when the telephone is ringing Alternatively you can also press one of the volume control buttons to mute the ringing signal MUTE the microphone Press Y amp when the telephone is off hook RECALL Press R XX Pause Hold for one second only for on hook dialing pre dial 34 NN40011 037 Issue 1 2 BCM Rls 6 0 Digital Mobility Handset Users Guide Accessing BCM Features Features available on the BCM are accessed by the Digital Mobility Handsets in the Same manner as accessing such features using a standard BST set 1 Press the Feature key to access the features menu The display will show four lines of display 2 Type the code for the feature that you require or you can use the softkeys to navigate the DMC Feature List This list contains 5 pre configured features which can easily be accessed by pressing the feature key NN40011 037 Issue 1 2 BCM RIs 6 0 35 Digital Mobility Handset Users Guide Configuring the DMC Feature List The DMC Feature list can be altered to suit the customers requirements so as to provide easy access to the features most frequently used 1 In Element Manager programming interface on the BCM op
9. external callers can press 6 to page a mailbox subscriber while they listen to the subscribers personal greeting or record a message When the caller presses 6 the system parks the call and pages to paging zone or overhead paging system or both and the caller hears One moment please The caller cannot interrupt this prompt by pressing DTMF The page is repeated based on the mailbox configuration until the parked call is picked up or the park timeout occurs at which point the caller is returned to the mailbox and hears the Park amp Page subscriber s personal greeting The call is parked as long as there are not already 25 calls parked If the call cannot be parked the caller hears The person you have called is not available followed by the subscriber s mailbox greeting While a call is parked the caller hears a hold tone or music on hold depending on the system configuration The call is paged to the appropriate paging zone or overhead speaker system or both If the page is unsuccessful because the paging facility Outdial Type Select Line and type the line number Line numbers must be between 1 999 for BCM450 and 1 332 for BCM50 Select Pool and type the line pool number or letter Select Route if for example routing is used to access a PRI line pool Enable Call Select this to assign screened transfers via the Auto Attendant to the screening mailbox owner Express Messaging Line Enable Mailbox Restrictions
10. of the base station and OUT OF RANGE will appear in the display If on a call when out of range the call will be transferred to the prime set AUTO KEYLOCK The auto keylock function can be turned on off using lt and gt Confirm with Y With auto keylock turned on the handset will automatically lock the keys after 60 seconds Press MENU then press to activate the keys again NN40011 037 Issue 1 2 BCM Ris 6 0 25 Digital Mobility Handset Users Guide Language Choose between predefined languages using lt and gt Confirm with v BACKLIGHT Can be turned on off using lt and gt Confirm with v Making and answering calls The handset must be subscribed and registered to make or answer a call Contact your system administrator to have your handset subscribed For internal calls dial the extension number Contact your system administrator for a list of extension numbers For external calls dial the external code or line pool code to access an external line then dial the external telephone number Contact your system administrator to confirm what external code or line pool code to use Dial directly 1 Press the display f icon flashes until the call is connected 4 2 Dialthe number 3 Press f again to end the call On hook dialling pre dial 1 Dial the number A long press on will make a pause if necessary 2 Press 2 3 Press again to end the call Dial from yo
11. telephone freezes Remove and replace the battery pack Press to turn on the telephone The telephone does not ring Check whether the ringer is SILENT or RINGER VOL is OFF Not possible to turn on the telephone Check if battery is connected If yes charge the battery The telephone turn off when receiving a call and going off hook Charge the battery If still a problem change the battery as it might be defective NN40011 037 Issue 1 2 BCM Ris 6 0 37 Digital Mobility Handset Users Guide Avaya Documentation Links 38 Digital Mobility Phone 743X 744X User Guide Digital Mobility Phone 413X and 414X User Guide Digital Mobility Phone 4145Ex and 4146Ex User Guide Digital Mobility System Installation and Configuration Guide NN40011 037 Issue 1 2 BCM RIs 6 0
12. under Element Manager 1 Log into the Element Manager main configuration screen Then open the Telephony folder followed by the Sets folder and select the Active Sets link NN40011 037 Issue 1 2 BCM Ris 6 0 17 Digital Mobility Handset Users Guide 2 Select the DECT DN number that you wish to have twinned Select the Answer DNs tab and click the Add button Task Navigation Panel z Z Active Sets Configuration Administration p Welcome Line Access Capabilities and Preferences Restrictions H E System H E Administrator Access H E Resources EH Telephony o E E Global Settings BS Sets io b Templates 1001 T7208 M7208 22 1002 T7316 M7310 1010 1140E 2004 2007 2050 221x 0165 1110 2001 2033 9 aail Pe i 1140E 2004 2007 2050 221x 4 i Inactive DNs 1140E 2004 2007 2050 221 2 Lug All DNs Analog B E Lines Analog be Loops Analog i ba Scheduled Services Analog o B E Dialing Plan 2 ha Ring Groups HS Call Security pv Hospitality Details For DN 254 9 Hunt Groups Call Detail Recording Line Assignment Line Pool Access Answer DNs MeetMe Conferencing H 0 Data Services Answer DN OK Cancel Delete 3 The Add Answer DNs dialogue box will be presented In here type the DN number of the Digital Desk set that the DECT handset is to be twinned with then click the OK button Add Answer DN x Answer DM OK Cancel 4 Finally exit the telephony programming and Element Ma
13. AVAYA BCM Rls 6 0 Digital Mobility Handset Users Guide Task Based Guide Digital Mobility Handset Users Guide Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these link
14. FM FM user s extension from Groups being forwarded to FM FM destinations Initialising a Mailbox Once the Subscriber mailbox has been created for the Digital Mobile handset the mailbox owner must initialise it before it can receive voice messages This involves changing the default mailbox Password to a new user Password and recording the mailbox owners name in the Company Directory This can be done from the Digital Mobile Handset in the same way as you would initialise the mailbox from a BCM digital desk set 1 Ona Digital handset press F981 2 On the soft keys select OTHR then log onto the DECT mailbox by typing out the Mailbox number and password the default password is 0000 then press the soft key under OK or press the key 3 You will be prompted in the display to change your password Must change pswd 4 Enter a new password from 4 to 8 digits long that does not start with 0 and press OK or 5 You will now be required to confirm the new password Re enter your new mailbox password and press OK or 6 At the tone record your name in the Company Directory It is recommended to include your mailbox number in the recording for example Pat Smith mailbox 5344 7 Press OK or to end the recording 16 NN40011 037 Issue 1 2 BCM Ris 6 0 Digital Mobility Handset Users Guide 8 Press OK or to accept the recording or press PLAY or 1 to listen to the recording or press RETRY or 2 to re r
15. ITEL and no part of the material may be reproduced in any form without the prior written permission of a duly authorised representative of ITEL NN40011 037 Issue 1 2 BCM RIs 6 0 3 Digital Mobility Handset Users Guide Table of Contents Digital Mobility Handset Users Guide cccccesseeeeeeeees 5 DN SS WW REEE EE E E E al ura abode ase SAIS 5 Digital Mobility Handset Models cccccccsececeeeceeeeeeeeeeeeseeeseeeeas 6 Required Information Equipment cccecceeeeeceeeeeeeeeeeeeseeeeseuees 7 Logging on to CallPilot Manage trsticccicdicscheniiecdsivweiics Moeediatesianecidentenchacdldatidecd 8 Adding Subsoriber Malbos a A a 13 SUBSChIDer Mailbox Seting Sesca kadena a aa aaa 14 Hals Mo AVIAN OX siso a a aa a a axe 16 Recording Primary or Alternate GreetingS ccccccsesccececsseeeeeeeseeeseeeeeseeeeees 17 TWINING 2 sa sesoesd atosesegadaseesatusauganseseduscsspaiascpesalsespasalsecgssescseyaoese 17 Digital Mobility Handset Battery ccccceeccseeeseseeseeeeseeeeseeeesees 19 AS TANG TINE Batey aes tices neateea dia ety a a sleuth enasunteanlsant 19 GilarOing the Batte css racessass toh ad leat a gan hee 20 Checking the Battery Capacity cccccccsssseceeeceseeeeeeeeeeeeeeeeeeeeeeeeeseseeeeeeeaas 21 Navigating the Digital Mobility Handsets ccccseseeseeeeeeeeenees 22 Handset DISDIAY sateen a ieee Gente a a intinetee 22 Basic Handset Opvons xce2 s1o0 see ey adeeneswee eee
16. N40011 037 Issue 1 2 BCM Rls 6 0 11 Digital Mobility Handset Users Guide 10 The Main Menu of CallPilot Manager will be launched Main Menu Mailbox Administration Add Mailbox Change Delete Mailbox Auto Attendant Gr ft AGMInistratior Custom Call Routing 12 NN4001 1 037 Issue 1 2 BCM RIs 6 0 Digital Mobility Handset Users Guide Adding a Subscriber Mailbox To create a Subscriber Mailbox for the Digital Mobile handset is the same procedure for all other BCM handsets It is recommended to make the Mailbox number the same as the extension number it is being assigned to 1 Click the Mailbox Administration heading Main Logout Help Main Menu Mailbox Administration 44 Mailbox hange Delete Mailbox Auto Attendant Croup List Adrurustration system Properties Custom Call Routing Operator Settings Logout Hetworking Contact Center Reports Configuration Operations 2 Click the Add Mailbox link The Add Mailbox page appears Add Mailbox Mailbox 221 Mailbox Type Subscriber Available Subscriber Mailboxes 10 Cancel 3 In the Mailbox box type the mailbox number In the field for the Mailbox Type select Subscriber Click the Submit button NN40011 037 Issue 1 2 BCM Rls 6 0 13 Digital Mobility Handset Users Guide 4 The Subscriber Mailbox page appears Configure the Subscriber Mailbox properties as required Click Submit when complete
17. Reply Off Premise Notification Outbound Transfer etc Select None if you do not want to assign outdialing capabilities Alternate Ext 1 2 Allows the designated extension direct access to the mailbox in 345 g addition to Message Waiting Indication when messages are left in the a mailbox Maximum of 5 Alternate Extension for a single mailbox Any calls to this line will be immediately transferred to the mailbox Note that if you enter an Express Messaging Line e g a Target Line that line cannot appear ring at any extension Also the Voicemail F985 DN should be set as the Prime set for that line see Telephony Services Lines If the mailbox will use Express Messaging Line enabling this option Fax Only stops the greeting being played to calls to the Express Messaging Line making the fax call quicker You can control how a subscriber accesses a mailbox If you select the Enable Mailbox Restrictions check box a subscriber cannot log in to the mailbox externally If the subscriber attempts to log in externally the prompt You are not allowed to use this feature Exiting the system goodbye is played The system disconnects the caller In addition an internal subscriber cannot administer a restricted mailbox If the subscriber presses 8 the prompt You are not allowed to use this feature plays and the subscriber returns to the main Menu Mailbox restrictions are applicable only to subscriber mailboxes With Park and Page
18. User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button NN40011 037 Issue 1 2 BCM Rls 6 0 9 Digital Mobility Handset Users Guide 6 A warning screen will appear read the warning and click OK SS ti Ht WARNING This computer system and network is PRIVATE and PROPRIETARY and may only be accessed by authorized users Unauthorized use of this computer system or network is Strictly prohibited and may be Subject to criminal prosecution employee discipline up to and including discharge or the termination of vendor service contracts The owner or its agents may monitor any activity or communication on the computer system or network The owner or its agents may retrieve any information stored within the computer system or network Users should have no expectation of privacy as to any communication on or information 7 You will be presented with the Element Manager interface 4 Avaya Business Element Manager 200 30 30 80 File Edit View Wetwork Session Tools Help Pa Y cut Gs Copy M Paste WebPage f Validate Device Disconnect 4 Refresh Auto sefresh Else Network Elements Configuration Administration 10 1 1 232 p p an ga f elcome Account Notifications j EA H E Administrator Access 200 30 30 51 l H Resources BCM Chester eres H E Telephony REAA H 0 Data Se
19. al Mobile Handsets Voice Mail Access Digital Mobile handsets have the ability to access Voice Mail mailboxes for both internal stand alone systems and external voice mail systems accessed over a private network as with MCDN To facilitate this there is a Message Waiting Indicator MWI available on the Digital Mobility 4145 and 4135 4145 EX handsets lf the Digital Mobile handset is being used as a stand alone set then the CallPilot Manager set up is the same as for any other BCM set NN40011 037 Issue 1 2 BCM Ris 6 0 Digital Mobility Handset Users Guide Logging on to CallPilot Manager The following process describes how to access CallPilot Manager from Element Manager 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager m AVG 9 0 TES Viewer Centalinc T R uninstall BCM Dial by Name 2 0 WebEx Recorder amp Player 2 Camtasia Studio 2 Windows Live 2 Camtasia Studio 6 X Acrobat_com 2 Canon Printer Uninstaller Adobe Reader 9 2 Canon Utilities amp Audacity fam Citrix ClarifyCRM12 0 Computer Associates F Dia 2 FileZilla FTP Client 2 FreeMind P Macromedia 2 Microsoft ASP NET 2 0 AJAX Extensions a Documents gt an 2 Microsoft Office E Ge Settings gt Microsoft Office Live Meeting 2007 2 F Microsoft SQL Server 2005 o 27 Search b D 2 Mozilla Firefox Fd am
20. ave to be defined under the profile The display shows if the SILENT mode is enabled Profile set up In the following you will find a description of how to set up the profile 1 Press MENU to enter the PROFILE SET UP MENU 2 Ce eo G amp 24 NN40011 037 Issue 1 2 BCM Rls 6 0 Digital Mobility Handset Users Guide 2 Press VY You are now able to switch between the different settings using lt Or gt 3 Press Y when you find the setting you wish to change or see 4 Change the setting according to your needs confirm with Y and you automatically go to the next setting 5 Press MENU to finalise profile setup Description of profile functions RINGERTONE Scroll through the 9 different ringer tones using lt and gt Confirm with y RINGER VOL Turn the volume up and down using lt or gt Confirm with v KEY CLICK Turn the volume up and down using lt and gt Confirm with Vv VIBRATOR Can be turned on off using lt and gt Confirm with VY Works only on handset 7445 AUTO ANSWER Can be turned on off using lt and gt Confirm with When turned on the telephone automatically goes off hook when ringing START VOL Start volume can be adjusted using lt and gt Confirm with v OUT OF RANGE The out of range indication can be turned on off using lt and gt Confirm with With the out of range indicator turned on a beep will appear when the telephone is moving out of range
21. d off the LED flashes at a low frequency while charging and lights constantly when the charging is finished There will be no reaction on incoming calls If the handset is turned on when charging the display shows the charging status The display goes back to normal mode when fully charged It will not vibrate Auto answer is inactive The handset reacts normally for incoming calls 20 NN40011 037 Issue 1 2 BCM Rls 6 0 Digital Mobility Handset Users Guide lt is necessary to recharge the battery when the display shows BATTERY LOW or if the handset cannot be turned on When the battery is fully discharged up to 10 minutes may pass before charging begins display lights up When the charger begins the charging status is shown in the display if the handset is turned on Checking the Battery Capacity In the BATTERY MENU it is possible to see the remaining battery capacity For reading the correct capacity the handset has to be removed from the charger for at least one hour 1 Press MENU and use the lt or gt keys to reach the BATTERY MENU 2 Press VY to enter the BATTERY MENU and see the current status of the battery capacity 3 Press VY to return to the menu system or press MENU to quit The indication on the display is not necessarily an exact reflection on the remaining speech time but only an indication of the voltage on the battery NN40011 037 Issue 1 2 BCM Ris 6 0 21 Digital Mobility Handset Users Guid
22. e Navigating the Digital Mobility Handsets Message Indicator Light Redial List Menu Key Info key when on an active call Directory Transfer key when on an active call Mute Key Pressing and holding this key for 3 seconds turns the handset off Pressing this key briefly during ringing will stop the handset ringing Feature Key Pressing and holding this key while on an active call turns on the loud speaker 7445 only Answer Disconnect Key Message Box Pressing and holding this key for 3 seconds enters the text message menu MSF MAIL a ee ae A to turn on the handset Handset Display There are four lines on your handset display Standby Text Information Text Feature Options Handset Icons The types of information shown on the display are Standby text When the handset is on hook idle your extension name and number appears on the first line of the display 22 NN40011 037 Issue 1 2 BCM Rls 6 0 Digital Mobility Handset Users Guide Information text Call or feature information appears on the second line of the display Feature options Feature options appear on the third line of the display Feature options vary depending on the type of call or feature in use Handset icons The following icons appear on the fourth line of the display The radio signal icon indicates connection to system The icon flashes when the system is busy and you will not be able to make or answer calls
23. ecord your name 9 Press the Release key to end the session Recording Primary or Alternate Greetings Only a Primary mailbox greeting is necessary but you can record an Alternate mailbox greeting for times when you are out of the office such as holidays If you do not record any mailbox greetings your Company Directory name recording plays to callers who reach your mailbox 1 On a Digital Mobile Handset press F981 Follow the voice prompts or the display button options to open your mailbox 2 Open the Greeting options menu a If you use the CallPilot interface press 82 b If you use the Norstar Voice Mail interface i Press ADMIN or 8 li Press GREET or 2 3 Press REC or 1 4 Press PRIME or 1 to record the Primary greeting or press ALT or 2 to record the Alternate greeting lf you are changing a greeting the current greeting starts to play If this is the first time you are recording a greeting Not recorded appears briefly 5 Press YES or 1 and record you re greeting at the tone 6 Press OK or to end the recording 7 Press OK or to accept the recording or press PLAY or 1 to listen to the greeting or press RETRY or 2 to re record the greeting 8 Press the Release key to end the session Twinning The Digital Mobility handsets have the ability to be twinned to a BCM digital desk set so that when a call is sent to the Digital desk set the DIGITAL MOBILITY handset also rings The programming for this is done
24. eleted Deleting a MSF mail 1 While on hook press R X to open the mail then Y press V again and use the lt gt keys to find the delete feature 2 Press VY and the mail is deleted Locking unlocking a MSF mail When locking a message the message will not automatically be overwritten when receiving a new message If unlocked the oldest message will be deleted when receiving a new message 1 While on hook press R X to open the mail then Y press V again and use the lt gt keys to find the lock unlock feature 2 Press V and the mail is locked unlocked NN40011 037 Issue 1 2 BCM Ris 6 0 33 Digital Mobility Handset Users Guide Writing a MSF mail 1 While on hook press R J with a long key press to write a new mail confirm with Y and then write your message 2 To send the mail press Y dial the number of the receiver and then confirm with Vv 3 If one or more mails are stored do as followed a Press R BX then gt confirm with Y and then write your message b Press V dial the number of the receiver and confirm with Vv The message is sent Note In case a sent message is not received the sender will get a message in the display Shortcuts SILENT Press MENU followed by No sounds Display shows SILENT KEY LOCKED Press MENU followed by Display shows KEY LOCKED PHONE BOOK Press gt M in on hook Name search in telephone
25. en the Telephony folder followed by the Global Settings folder Task Havigation Panel Configuration Administration Welcome __ System Administrator Access __ Resources y Telephony z5 _ Global Settings Feature Settings Advanced Feature Settings mt IP Terminal Features r EE Speed L Dial CAF Assignment Sets _ Lines Loops Scheduled Services Dialing Plan Ring Groups Call Security Hospitality Hurt Groupe Call Detail Recording __ Data Services __ Applications H Digital Mobility Controller Feature List Postion 1 cal Park F74 x Position 2 Page General F60 Position 3 voice mail login F981 Position 4 call Forward F4 Position 5 Group Pickup F75 gt 2 Highlight DMC Feature List and change the 5 positions as required Task Mavigation Panel Configuration Administration Welcome _ System __ Administrator Access __ Resources Telephony H 9 Global Settings Feature Settings Advanced Feature Settings pat IP Terminal Features A Sen Speed L Dial 36 Digital Mobility Controller Feature List Position 1 cal Park F74 Position 2 Page General Feo gt Position 3 voice mail login F981 gt Position 4 call Forward Fa Position 5 Group Pickup F75 7 NN4001 1 037 Issue 1 2 BCM RIs 6 0 Digital Mobility Handset Users Guide General information Troubleshooting The
26. er telephone on your system This is the message waiting indication To view reply and listen to your messages 1 While on hook press R X short key press to access your message list 2 Press NEXT to view all messages in the list Note The NEXT soft key only appears on the display when you have more than one message 3 Press CALL to reply to a message in the list 4 Press ERASE to delete a message from the list More Handset Options Moving around in the Menu Press MENU _ to enter or exit the menu structure It has to be used if a NO or CLEAR is wanted in the menu structure Press v to jump to a lower level in the menu When the lowest menu level is reached it will store the setting and jump to a higher level It has to be used if a YES is wanted Note If the handset is in the menu and an incoming call arrives then the menu will be dropped and the call handled in the normal way Menu structure The main menu consists of the following 8 menus MENU PROFILE SET UP MENU EXT SERVICE External services are only applicable to the Master handset MENU BATTERY MENU PHONE BOOK MENU REDIAL NN40011 037 Issue 1 2 BCM Ris 6 0 29 Digital Mobility Handset Users Guide The handset has maximum 10 redial numbers Each number is only represented once e Press MENU press gt four times from standby text to enter the REDIAL MENU and then press Vv Repeated presses at lt turn backward
27. ird Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN4001 1 037 Issue 1 2 BCM RIs 6 0 Digital Mobility Handset Users Guide Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to
28. ively press one of the volume control buttons to mute the ringing signal Hold a Call While on a call press R amp It 2 To retrieve voie held call press R lt again NN4001 1 037 Issue 1 2 BCM RIs 6 0 2 Digital Mobility Handset Users Guide Making or Answering a Second Call You can have two calls active at the same time Use R lt to switch between Calls To answer a second call while on another call e Press R lt to answer the second call The first call is automatically put on hold To hold a call and make a second call 1 Press R X to put the first call on hold 2 Dial the telephone number of the second call To return to the first call e Press R X again to return to the first call The second call is automatically put on hold Mute a call 1 While on a call press Y coool so 2 To cancel mute press Y 24 again Turn on loudspeaker Only available on Handset 7445 1 While on a call press Feature key long key press to turn the loudspeaker on 2 To turn the loudspeaker off press Feature key long key press again 28 NN4001 1 037 Issue 1 2 BCM RIs 6 0 Digital Mobility Handset Users Guide Replying to Messages This allows you to read messages from another DN Directory Number in the system or to listen to voice mail messages The red LED on your handset flashes when you receive a message from an internal voice message center or anoth
29. nager The Digital Mobility handset will now ring whenever a call is placed to the Digital desk set 18 NN40011 037 Issue 1 2 BCM Rls 6 0 Digital Mobility Handset Users Guide Digital Mobility Handset Battery Installing the Battery The battery is connected to the handset when it is shipped from the factory 1 To change the battery unscrew the plate on the rear of the handset to access the battery compartment Use a normal screw driver 2 Insert the screwdriver into the small crack behind the blind cover and break to open the handset 3 Place the battery plug in the slot in the battery box LUC m ws a 4 Insert battery with the label readable and replace the back cover NN40011 037 Issue 1 2 BCM Rls 6 0 19 Digital Mobility Handset Users Guide Charging the Battery When charging the battery for the first time it is necessary to leave the handset in the charger for 14 16 hours for the battery to be fully charged During normal operation it takes approximately 3 5 hours to charge the handset from fully discharged to its full capacity e Place the handset in the charger For correct charging be sure the room temperature is between 0 C and 25 C Do not place the handset in direct sunlight The battery has a built in heat sensor which will stop charging if the battery temperature is too high If the handset is turned off when placed in charger only the LED indicates the charging When handset is turne
30. p Help and Support A E Run QuickTime S Quote Tool BC 3 Log Off Pauls i Real Jo e Sea gt gt gt gt 2 HP RecordNow gt gt gt gt gt gt gt gt gt gt Start 2 inteme 3 Window FF SMC 3455 2 Alternatively double click on the Business Element Manager desktop icon A Business Element Manager 8 NN4001 1 037 Issue 1 2 BCM RIs 6 0 Digital Mobility Handset Users Guide 3 You will be presented with the Element Manager interface 4 Avaya Business Element Manager Network Elements File Edit View Network Session Tools Help Bp ext amp Cut S Copy E3 Paste Web Page 4f validate Device Connect Pd Delete e 10 1 1 2 My 10 1 1 656 e 200 30 30 30 73 e 200 30 30 51 e BCM Chester iy 200 30 30 77 e TEST BCM50 R6 ne 200 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM A Avaya Business Element Manager Network Elements 200 30 30 80 Fie Edit View Network Session Tools Help Bp ext Se Cut Gs Copy MB Paste WebPage f Validate Device Sy connect X Delete Connection Information E Network Elements My 10 1 1 2 ly 10 1 1 66 200 30 30 30 73 fy 200 30 30 51 iy BCM Chester IP Address 200 30 30 80 System Name BCM50b System Description BCM50b System Software Version 10 0 1 00 107 5 Enter the
31. rvices 1 4 Applications User ID nnadmin Telset user ID 738662 Last successful login 2010 07 01 09 42 10 NN40011 037 Issue 1 2 BCM Rls 6 0 Digital Mobility Handset Users Guide 8 To access CallPilot Manager Select the Configuration tab open the Applications folder select the Voice Messaging Contact Center link and then click to Launch CallPilot Manager Task Navigation Panel Configuration Administration Voice Messaging Contact Center a Welcome Centralized Voice Messaging EHD ajakin Voice Message Centers H E Administrator Access External Number Message Waiting Indication String H 0 Resources H 0 Telephony H Data Services E LAN CTE gt Music H Advanced Paging Productivity Pa Silent Record a Call Network Storage Locations SFTP Dest Table Dest ID FTP Method FTP User FTP Password 9 You will be presented with a Security Alert Screen Read the alert and click Continue to this website to continue There is a problem with this website s security certificate The security certificate presented by this website was not issued by a trusted certificate authority Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server We recommend that you close this webpage and do not continue to this website Click here to close this webpage gt Continue to this website not canes SN More information N
32. s from and to the handset Display an internal caller by name and an external caller by number or name depending on how the external line is set up Query the voice mail system using the mail extension or the Message Waiting button Call forward calls and cancel call forward to another set to voice mail or to an external number Determine when a call gets forwarded all calls on busy or if call is not answered Make a second call while a call is in progress Shuttle between two calls NN40011 037 Issue 1 2 BCM Ris 6 0 5 Digital Mobility Handset Users Guide Digital Mobility Handset Models 743X 744X 413X 414X 4145EX The 743X 744X 413X 414X models are a low cost handset targeted at industry warehouses hospitals and retail environments The 4145Ex handset is an intrinsically safe wireless handset It has been designed for use in hazardous environments such as chemical or oil industries 6 NN40011 037 Issue 1 2 BCM Rls 6 0 Digital Mobility Handset Users Guide Required Information Equipment Ensure that the Digital Mobility Controller has been installed and configured successfully and that the Digital Mobile handsets have been registered and subscribed to the system Please refer to the Digital Mobility Configuration Guide Equipment required and already installed should include Digital Mobility Controller Digital Mobility Base Stations Digital Mobility Repeaters as required Digit
33. s will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE
34. sue 1 2 BCM Ris 6 0 31 Digital Mobility Handset Users Guide Changing Redial number 1 While on hook press lt C use the lt gt keys to find the redial number to be edited and press the digits you want to add to the number e g prefix O 2 Press VY followed by gt enter a name and then press VY again to store the number Deleting numbers 1 While on hook press gt m to enter the telephone book 2 Use the lt gt keys to find the number to be deleted press Y twice Deleting from Redial list e While on hook press lt C then use the lt gt keys to find the name number to be deleted and press Y twice The name number is now deleted If number is stored it is moved to the telephone book Using Text Messages MSF lt is possible to send text messages from handset to handset on the same system At the reception of a text message the envelope display icon appears The envelope display icon is indicating one or more unread messages or unanswered calls e The text message is shown in the display and when the message is read the envelope display icon will disappear e lf the message contains a callback number this will be displayed on the bottom line of the display As long as the callback number is in the display it is possible to activate the number by pressing e st letter in the display in front of the timestamp shows the message Status read R unread N or locked L
35. through the dialed numbers from newest to the oldest Right arrow moves in the opposite direction Itis also possible to reach the REDIAL MENU using the lt c key e Numbers are named REDIAL or with the name e f you want to delete a REDIAL use lt or gt to scroll to the name number and then press Y twice The name number is now deleted If the number is stored it is moved to the telephone book It is possible to add prefixes to the redial numbers e Find the number you wish to edit and press the digits you want to add to the number e g prefix O MENU LOGIN For more information on this menu option contact your system administrator MENU MSF FUNCTION MSF Functions are special functions which are based on MSF Message Service Function The functions require special software in the main system Note The PHONE BOOK MENU REDIAL MENU and MSF MAIL MENU can be accessed directly The PHONE BOOK MENU by pressing gt m the REDIAL MENU by pressing lt c and the MSF MAIL MENU by pressing R Xx with a long key press Using the Phone Book You can store telephone numbers and names in your telephone book The telephone book can store up to 65 numbers with name A maximum of 32 digits including spaces is allowed for each number Names are sorted alphabetically starting with their first character 30 NN40011 037 Issue 1 2 BCM Rls 6 0 Digital Mobility Handset Users Guide Storing a Number
36. ur phone book 1 Press gt to enter the telephone book 2 Search for the number either by using the lt gt keys or by pressing the first letter in the name by using the digits 2 9 3 Press the display br icon flashes until the call is connected 4 Press again to end the call 26 NN40011 037 Issue 1 2 BCM Rls 6 0 Digital Mobility Handset Users Guide Redial The handset has maximum 10 redial numbers Each number is only represented once 1 Press lt c to enter the redial list You can also reach the REDIAL MENU in the main menu 2 Search for the number by using the lt gt keys Redial numbers are marked with REDIAL or name of the person who called if present in the phone book 3 Press the display L icon flashes until the call is connected 4 Press again to end the call Note Use the Redial list or the Last Number Redial Feature 5 to automatically redial the last external telephone number that you called Answering Calls Depending on the system hardware software configuration Call Display information CLID for incoming external calls will appear on the display To answer a Call 1 Press to answer a call when your handset rings 2 If you are using headset press any key on the handset to answer the call To stop the handset ringing without answering the call 1 Press and the ring signal is muted The display shows RINGER MUTED 2 Alternat
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