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Avaya DECT Messenger Fundamentals - Communication Server 1000 User's Manual

1. ALARM Prty This indicates the priority for this alarm A low value means high priority It comes from the definitions in the Alarm id e DIVERTED This field indicates that a diversion is active on the output device This diversion can be a Follow me e DIVERTED DEVICE Id Diversion destination device e DIVERTED DEVICE Area Area of the diversion destination device e DIVERTED DEVICE Outpgm DECT Messenger Fundamentals March 2012 151 DECT Messenger Customer Engineer Manual Output Program that is used for the diversion destination device e DIVERTED DEVICE Outpgm Facility Output Program Facility that is used for the diversion destination device INrqs csv This file contains information about the response s reply that came from devices on an outgoing alarm message The following columns are available OUTRQS id This is a tag for each output request This OUTRQS id is used in the two OUT log files that specifies the output processing Note that this OUTRQSid is not unique in the logging files It is used on a call by call basis and can therefore be reused for a next call alarm after the alarm is finished e INRQS id This is a tag for each input request This tag is a call by call identifier After the call is processed the tag is free again and can be used for another incoming alarm Therefore this tag must always be seen in relation to the incoming alarm time and date This INRQS id is used in the two other LOG files
2. CD ROM player e Optional PC requirements Analogue Modem for remote maintenance support Analogue Modem for dialling to GSM provider to send SMS messages Only required if you must send SMS messages to a GSM cell phone provider using a dial in option Internal Serial Watchdog type 1120 from Berkshire Products www berkprod com National Instruments equipment for Digital input Digital output contacts and analogue input options for software module elO See the chapter dealing with National Instruments products inAvaya DECT Messenger Installation and Commissioning NN43120 301 for more information V 24 multi port card Software Requirements DECT Messenger works with the following required and optional software Required software Windows 2000 XP Professional or Windows 2000 2003 Server If you decide to use MS SQL Server as the database engine you must have Windows 2000 2003 Server Windows 2000 2003 XP Professional is not supported for SQL Server MSDE is supported under Windows 2000 2003 XP Professional Minimum required Service Package is SP4 WINZIP to unzip the DECT Messenger files during installation Virus scanner because your DECT Messenger is connected to a network e Optional software Internet Information Server IIS under Windows 2000 This is only required if you use the eSMTP Server module for receiving e mail Apache WEB server under MS Windows Apache Web server is an
3. DECT Messenger Fundamentals March 2012 119 DECT Messenger Customer Engineer Manual F SG Af Figure 39 Berkshire Product Inc Internal serial PC Watchdog The Watchdog card is designed to monitor PCs used in critical applications such as File Servers Voice Mail Systems Internet Service Provider ISP systems industrial applications and so on The purpose of the Watchdog card is to ensure the PC is always available especially for systems that are not continuously monitored After power is applied to the Watchdog or after a reset of the PC the Watchdog waits 2 5 minutes shorter times allowed in Command Mode before arming itself This allows the PC to complete its reset and initialization sequence The standard Watchdog package contains the following items e The Berkshire Watchdog manual on diskette as a PDF file e The Watchdog timer on a standard PC I O bracket Adisk drive Y style power cable to power the board e A DB 9 to DB 9 serial cable e A3 5 program diskette Areset cable The Watchdog card is an internal PC card but without an ISA or PCI connector The unit consists of a bracket with a small card that receives power from the PC by means of a Power Cable with standard Disk Drive Power connector All the signal connections are made externally Figure 40 Configuration of the Watchdog card on page 121 shows how the Watchdog is used in DECT Messenger There is a mini jack connector available at the bra
4. DECT Messenger el O DECT Messenger eCAP DECT Messenger ESPA444 DECT Messenger eLOCATION eSMS with SMS service eSNMP e Functionality licenses These licenses allow you to implement certain functionality The functionality licenses are submitted to the PC application module licenses If the PC application licenses do not allow you to use a specific functionality you cannot select this functionality in the functionality list Items that appear in the functionality list are as follows DECT Messenger eGuardian DECT Messenger eWatchdog DECT Messenger eBackup DECT Messenger eCONFIG DECT Messenger eDMSAPI DECT Messenger eASync DECT Messenger eWEB DECT Messenger eWEB Adv DECT Messenger eSMTP Client DECT Messenger eSMTP Server DECT Messenger eAPI DECT Messenger eLog DECT Messenger eBVOICE DECT Messenger Fundamentals March 2012 67 DECT Messenger Customer Engineer Manual SOPHO CTI module License Manager licenses You must have SOPHO CTI module application licenses to connect to the DECT system I dix File View Help Licensed Applications Free Instance Licences loft Licences Expire Equipment Model CTI Messaging Link CTI Messaging Channel Figure 17 SOPHO CTI Module License Manager For each connection to a DECT system you require a CTI application license The number of CTI message channel licenses you require is the sum of the following items total number of sim
5. Using eBackup The eBACKUP module provides a means to back up files Use the eBACKUP configuration to specify which files must be backed up and in what directory to store the copies 126 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Using eBackup Site ID 1 Site description Site 1 fe Temp weekday SOPHO Messenger Net Mdb se From path C SOPHO Messenger Net Mdb From file Messenger_CFG mdb To path C Temp weekday SOPHO Messer To File Messenger CFG mdb Comments Topath The curent value for this parameter is C T empYweekdayNSOPHO Messer Figure 41 The Backup window In the Path settings you can specify fields that are filled in by the system weekday 1 7 where 1 monday up to 7 sunday timestamp for example 20030930124506 weekdayname Monday Friday The eBACKUP Module is NOT a scheduler There are two ways to generate a BACKUP using eBACKUP e Manually After you double click the eBACKUP program shortcut the program does one of the following Creates a backup without manual intervention Opens a window in which you can select the site that you want to back up Which of these two things the software does depends on the specifications in the target field in the shortcut See Figure 42 Shortcut definition to eBACKUP on page 128 If there is specified Batch N eBACKUP opens the Site selection window If there is specified Batch Y eBACKUP gen
6. Om FRB S gt 0 Tree K Default FTP Site Sto Stopped All Unassigned 21 A Default Web Site Sto Stopped All Unassigned 80 Default SMTP Virtual Running All Unassigned 25 Internet Information Services Defauk FTP Site Stopped Defauk Web Site Stopped amp Defauk SMTP Virtual Server Hereafter IIS does not start the FTP and WEB services Only the SMTP Services are running 3 Create a new domain e Expand Default SMTP Virtual Server by clicking on the sign in front of it Two submenu items are shown Domains and Current Sessions Right click Domains under Default SMTP Virtual Server and select New gt Domain in the pop up menu 4 Specify the domain type Select Alias and click Next New SMTP Domain Wizard E x m Welcome to the New SMTP Domain Wizard Use this wizard to create a new domain on this SMTP virtual server Specify the domain Type C Remote 5 Set the domain name Enter the domain name If necessary contact your system administrator to verify the domain name This name must be defined in a DNS Server with a reference to the IP address of the DECT Messenger server PC the PC where IIS has been installed together with the eSMTP_Server module Note This domain is also the part after the in the e mail message Therefore if you send an e mail message to DECT Messenger with for example e mail address 136 DECT Messe
7. 108 Ahandset sends a short message to the predefined extension number This extension number must have the property Location Alarm in DECT Messenger Based on this property DECT Messenger activates location retrieval for the handset This means that DECT Messenger sets up a connection to a DAP Controller through IP and asks for the location of the calling line ID CLI in the call This CLI is the extension number of the DECT handset making the call The DAP Controller responds by sending the RPN Radio Part Number to DECT Messenger This RPN number is not meaningful location information There is a conversion table eLOCATION_RPN that translates the RPN to meaningful location information This location information can be used in the message that is sent The message can be sent to any output device The relation between the generated message and the destination group is defined in the table e LOCATION INBOUND RESULT In this table the relation is established between the Calling Line ID the Called Line ID and the Group to which the message is sent The message string is also defined in this table The message can contain variables that are filled in by DECT Messenger before it is sent You can use this feature of DECT Messenger to generate a message similar to the following message SOS at location Location at Location time on Location date from Calling number to Called number Where e Location the contents of the eLOCR
8. 109 eLOCATION parameter RPN definition 109 SLOG sin parer dere 14 61 69 74 145 Engineer manual jn sccaswes chsasioseeeedadecacarsedeesdacsanecsaeduaetaxs 53 Equipment CENSOS ccccsssccccceccentssasscccccseenneesarcecenaee 66 ESMS anden 13 59 69 74 SSMTP uvenner 13 69 70 130 138 139 eSMTP Server nnnnrnnnannvvnnnnrrnnannvvnnnnrnnnnnnrensnnrnnnnnneee 131 eSMTP Server rrsrnnrnnrrrnnvennennsnnnsennsnnsnnnnnnnn 69 71 130 eSMTP Server in eConfig c cccccceeeeeeeeeteeeeeees 134 COMT P CHEM mane 59 eSMTP Server rrnnnnnnrvnrnnrrnnnnnvvnrnnrnnnnnnrensnnrnnnnnnene 13 59 SSD 13 59 69 75 ODM sides can dstesanesadiecncadsever dencteebsie resents sevebsases 12 60 69 73 OV BV OIC untatt EN 13 SVBVOIGE surrer skate rem 59 SWATCHDOG sivnnmnaerenetavddbinnekesdetevenenkkenseetnneeke 60 SWEB miserans eiae 13 59 69 72 eWeb Advanced application rrrannnvrrnnnnnnnnnnrrrrnnnnenn 73 eWEB Basic module cccceeesceeeeceeeeeeeeeanenseeeeeaees 72 ET cese EE E veauanedeseenevet 145 F Five parameters rerrrrrrrannnnnnnnvnvnnnnnnnnnannnnnvnnnnnnensnen 98 Functional description rernnnnnnnnnnnnnnnrrrrrnnnnnnnnnnnnnnnn 56 Functionality licenses rrnrrrrnnnnnnnnannnnrrrrnnnnrrrrnnnnnnnn 66 G General DMC configuration rrrnrnrnnnonnnrnnrrrrrrnnnrnnenn 77 Getting started rrnnnnnnnvvrvnnrrrnnrnnrnnrrrrnrnnnrnnrssrrnnnnnnsn 81 166 DECT Messenger Fundamenta
9. A maximum of 30 modules can communicate with the eKERNEL module The configuration is done with either the eCONFIG or the eGrid module It is possible to use one eKERNEL for multiple units ina DMC multiunit network MAN multiple units ina DMC DPNSS network WAN and or to one or more Mobile DECT systems For more information on using DECT Messenger in a multiunit environment see eDMSAPI on page 70 DECT Messenger Fundamentals March 2012 69 DECT Messenger Customer Engineer Manual eDMSAPI The eDMSAPI module is both an input and an output module which can send and receive normal and urgent LRMS E2 messages to and from LRMS DECT handsets such as 4060 C4050 C4040 industrial handset The Windows 2000 CSTA service must be running for the eDMSAPI module to function The CSTA service supports simultaneous connections to one or more DMC units for eDMSAPI If the DECT handsets are in more than one unit you can use an eDMSAPI module on one PC or you can install eDMSAPI modules on other PCs as well The External Application Interface EAI used for LRMS messaging with the web or external applications supports normal urgent and emergency messages In previous releases the SNDEMSG was not available The EAI also supports LRMS messages up to 160 characters in length when messaging with SIP DECT The EAI only supports LRMS messages up to 48 characters in length when messaging with the DECT Messenger CPU elO The elO mo
10. The pincode is used to confirm messages using the eDMSAPI IC Confirmation means that an active alarm on the device is reset from the same or another extension To reset the alarm using eDMSAPI IC the CLI of the calling extension must be entered here as the pincode e Priority Reserved for future use e Retry count alternative device Retry count alternative device defines how many times the application tries to deliver the message before switching to an alternative device if one is defined in the list of Alternative Devices in the Groups and Devices menu The default value is 30 Therefore if an alarm has a silence interval defined in the alarm properties of 120 seconds the alarm is removed for this device after one hour and set for the alternative device if defined Avalue of 0 indicates that the application never tries to send the message to an alternative device and that the alarm is sent to the device every silence interval until the alarm is reset by the input program for example a reset A value of 1 indicates that after one DECT Messenger Fundamentals March 2012 29 Avaya DECT Messenger Administrator Guide attempt the application clears the message for this device and send the message to the alternative device if defined Note In this second case value 1 the switch to the alternative device is immediate that is there is no silence interval between the two calls Therefore you must ensure that ther
11. eCONFIG users User ID This is the username that must be entered in the login dialog box Maximum length is ten characters Avaya recommends that you create a user profile for each user who has DECT Messenger Fundamentals March 2012 45 Avaya DECT Messenger Administrator Guide access to the eWEB interface Sharing user profiles can result in unauthenticated users which generates alarms e Password This field contains a password with a maximum length of ten characters Users can change their own password using the eWEB interface You can create new users with default passwords for example the same as the user identifier and request that the users change their password at first usage Note Passwords are stored without encryption in the DECT Messenger structure Therefore hackers can retrieve authentication information from the system Also table information can be made available through eWEB depending on your configuration Because the security mechanism is limited Avaya recommends that you not use any passwords that are used on other systems that contain secured information Using identical passwords across both secured and less secured environments leads to severe security exposure Inform all users of this issue e Security level You can use the security level parameter to define a number in the range of 00 99 The higher the number the more authority a user is given The value 99 is the highest level which give
12. elO set reset is explained in more detail later on in this document An acknowledgment from a device does not clear the alarm condition on that device in the database Therefore even if the call on the device is answered the alarm is not reset As long as the eKERNEL does not receive a reset from the Input Module the alarm is repeated on the device with a time interval that you must have specified in the eCONFIG During this period an acknowledge from an output device does not reset the alarm only a reset from the same input module Set Reset Input device r A 1 Reset Call Call Call Call Output device Figure 32 Alarm processing 104 DECT Messenger Fundamentals March 2012 Comments infodev avaya com eDMSAPI Inbound The way an alarm is processed in an LRMS E2 DECT Handset depends on the Acknowledge Negative Acknowledge ACK NAK structure as shown in Figure 32 Alarm processing on page 104 ACK NAK A message can be sent to an LRMS E2 DECT handset as a Normal message or as an Urgent message After a message is sent as a Normal message the DMC sends an Acknowledge at the moment that the message arrives at the handset No manual confirmation is required If the message was sent as a sent message reset after sent the alarm call is cleared on this Acknowledge If a message is sent as an Urgent message the alarm call is cleared after the second Acknowledge arrives After the user presses
13. lt reset_dels mi BER Data arrival 110 bytes received from eKERNEL 00107 10414 amp Figure 55 Logging Tab There are two logging panes the upper called Logging and the lower called Detail In the Logging pane the XML messages are shown These are the same as the messages in the log files However the lines do not fit in the window If you need detailed information the whole line you can left lick the line to display it in the Detail pane There you can scroll from left to right to see all the information in the line eKERNEL Tab The eKERNEL tab shows the communication between the module and the eKERNEL DECT Messenger Fundamentals March 2012 159 DECT Messenger Customer Engineer Manual el0 SOPHO Messenger net v2 8 0 2 5 x eKernel el0 lt xml gt lt msgrqs gt lt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 02 lt contact gt lt sts gt 0 lt sts gt lt WM D rival 110 bytes received from eKEANEL lt 002 10400 A Figure 56 eKERNEL Tab The Jobq pane shows the pending jobs for the module In the Outq pane the outgoing communication from the module is shown elO Tab The elO tab shows IO module specific information e10 SOPHO Messenger Net v2 8 0 15 xj eKernel el0 foz FP DI 330 v URL ope National Instruments OPCFieldPoint FP Res FP DI 330 2 Channel Before 010000000 Module FP DI 330 module 02 After 000000000 Cha
14. prevents this conflict 4 Verify that the service is stopped Ensure that the State column indicates Stopped next to Default Web Site 15 x action vew e gt Am FAR A an Tree Defaut FTP Site Sto Stopped All Unassigned 21 Default Web Site Sto Stopped All Unassigned 80 All Unassigned 25 Internet Information Services Default SMTP Virtual Running Defauk FTP Site Stopped Defauk Web Site Stopped Defauk SMTP Virtual Server 4 IIS no longer starts the Web services Installing DECT Messenger The software installation process is described in Avaya DECT Messenger Installation and Commissioning NN43120 301 82 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Installing and getting started Installation of DECT Messenger Software 1 Verify that the licenses and Options are set correctly in the DMC 2 Verify that the CSTA link to the DMC is installed and operational 3 Verify license availability Ensure that you have a DECT Messenger application license available and that you have sufficient Seat licenses for DECT Messenger Note After DECT Messenger starts the eDMSAPI module reserves the number of licenses that are specified in the eDMSAPI configuration If the DMC does not have sufficient seats for these reservations the connection to the DMC generates errors 4 Follow the Installation instructions The installa
15. 000 2 eee eee cece eeeeeneee eee eeeeeeeaaeeeeeeeeeaaaees 57 MESSAGE Original ccccccccceeeeeeeeeeeeeeeeeseaeeees 145 Message output 00 eee cece eeeeeeee eee eeeeeeeneeeeeeeeeeneeeenees 57 Messages ee inin ETOR 139 Module window ccccesesecceeaessseeececeeseeeeeaeeeeeeeeaees 158 Modules overview rrrurunrnrrrnarnnnnnvrverevrersrnnnsesnrvever 12 58 N NACK miis A a AARE 103 National instruments cccceseeceecesseeeeateeeeeeaeesees 110 National instruments hardware installation 113 National instruments software installation 114 New Groups oies aanere AEE gi New members siisii a 37 NEW USES EE 43 NEXT GALE soiorn 150 O Opening eCONFIG rnnnnnonvrrnnnnvrnnnnnrnnnrrrrrennnnvenesnnrnnnnn 19 Optional PC requirements rrrrrarrrnnnnvrvrerrrrrrnnnnvnnsenn 76 Optional Software rnrrrnnrnnrrrorrnnnnvvrnnrrrrnrrrrnnnnnvnnsersn 77 Outgoing modules arnrrnnnnnnvrnnnannvrvnnnnnnnnnnnnnnnnnennnnnnne 13 Output Module Output Program s es 16 OUTrpy csv file nrrrrrnrnnrrvronrnrrrrrnnrnrrrnnnrrrrnnnnnrnrrnnnenn 150 OUTROS Tdi S 150 SJ 0 KA ccn 150 OVErVIEN vane r a ia iaa 56 P parameters isian eann 32 Parameters rrrnrnrnnnrnnnnrnnnnrrnvnnnsennnsner 34 40 41 45 98 DECT Messenger Fundamentals Parameters required to set an alarm n a 96 PINGODE ss csuidaccustiecciuntescaevcancagntanentecieasvesseasvttecedt east 145 R Reason not processe
16. 14 15 15 xxx 0 15 16 16 xxx 1 0 17 17 Xxx 1 1 18 18 Xxxx 1 14 31 31 Xxx 1 15 32 S2H XXX The following table shows examples of valid device IDs Table 5 Example device IDs DMC Card installed in Device ID 2nd slot on Main Cabinet on Avaya CS1000 M handset is 02 01 subscribed with index 01 7th slot of shelf 0 on CS 1000E handset is subscribed with 084123 index 123 14th slot of shelf 1 on CS 1000E handset is subscribed with 31 03 index 03 e Output program facility The indicated application threads the message using the capabilities of the output device The display of extensions can differ in character length and so on Therefore DECT Messenger must know to which device type the message is being sent for example C4050 or 4060 for eDMSAPI Use the Browse button to select the correct output program facility Figure 9 Device Select Facility on page 29 shows the selection window for the eDMSAPI 28 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG x Normal v Subset Clear subset Refresh FMT OUTPGM Facility str Figure 9 Device Select Facility e Description The Description field is used to enter a description of the device The description is used to show information about the devices in the web interface for example DECT John Peterson e Pincode
17. A generic modem initialization string can be for example AT amp CO0S0 3 Consult the modem reference guide for your modem Retry Interval If a message cannot be delivered to the Provider for example because the modem line is busy the system tries again after the specified time period e Send Depth DECT Messenger collects a number of messages before sending the messages Send Depth determines how many messages are collected before making a connection to the provider Default 1 which means that messages are processed as soon as they arrive e Send Time Time delay before processing received messages If the Send Depth is set to a value higher than 1 eaSYNC waits to send the messages until the number of messages received equals the Send Depth value that can take a long time particularly during off peak hours To prevent DECT Messenger from waiting for a long period you can specify a Send Time After a message arrives eASYNC waits for the number of seconds specified in this field and DECT Messenger sends the message ignoring the Send Depth value Alarm Priority for DTMF confirmation This is a priority threshold If the priority that comes with the alarm is higher than this threshold the alarm requires a confirmation from external If the Priority is lower that this threshold the alarm does not require a confirmation successfully sending the message to the SMS Provider makes that the alarm is withdrawn and not repeated
18. Administrator e mad John room3 edu ekemel IP address 192 168 1 85 Gatbadge collection 600 x Connection string CFG Provider Microsolt Jet amp Connection sting DATA Provider Microsoft Je Path eLOG c SOPHO Messenger Net eL0 Logging e Configure the path for the MSDE or SQL Server database The path setting for the MSDE or SQL Server database must point to the ODBC link that you created after you installed the eWEB module 86 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Installing and getting started Note The path setting for the MSDE or SQL Server database must be assigned as System DSN in ODBC Before you continue ensure that you know the username and password for the database Normally the User ID login name for the database is sa and the password is sa The following illustration shows the eKERNEL settings for the Messenger_DATA database with User ID sa and password philips the default password is Sa TE 0 SitelD 1 Connection string DATA Site Description Site 1 ProvidereSQLOLEDB 1 Persist Security Info F alse User Administrator name John Johnson ID sa Password philips Initial Catalog Messenget DATA Data Administrator e mail Johnroom3 edu Source 127 0 0 1 eKeinel IP address 192 168 1 85 Garbadge collection 600 Connection string CFG Provider Microsoft Jet Bes Connection string DATA Provider SQLOLEDE Path eLOG c SOP
19. Ares 1 Ai Alarm SB eASYNC epackup Refresh ag eCaP Noa 3 EG eCSTA a A eDMSAPI Expand the input module for which you want to create a new group The instances e API area Area 1 in this example of the input module are displayed e Expand the instance The submenu items Alarm and Group are displayed e Expand Group to view all the groups for this instance of the input module Right click the Group parameter pop up menu opens 3 Create the new group and set the parameters Select New Group from the Group pop up menu e Enter values for the group parameters DECT Messenger Fundamentals March 2012 31 Avaya DECT Messenger Administrator Guide Group ID 11103_ Group name Description Comments Default configuration EG Input program eAPI Manufacturer API Model BASE Area ID 1 Arca description IBS 1 gt gt gt Group members gt gt gt Group authority B Group name The curert value for this parameter is After you enter the parameters note the following Ared bullet before an item indicates that the parameter is mandatory Some items contain default parameter values Avaya recommends that you use the Browse option when present to define a location rather than typing an entry Note The group name that you enter must match the group name entered for the input module If the input module is an eAPI eCAP or eESPA the group name matches that in the external sy
20. Clear the field Run Fill in the following string in this field C SOPHO Messenger net Exe eBACKUP exe Path C SOPHO Messenger net Log drive C Site 1 Batch Y Click OK to close the Properties window DECT Messenger Fundamentals March 2012 129 DECT Messenger Customer Engineer Manual Task Schedule Settings 2 C AWINNTAT asksteBACKUP job Run ASOPHO Messenger Net Log drive C Site 1 Batch Y Browse Start in C SOPHO Messenger Net E xe Comments Run as PC75 Administrator Set password JV Enabled scheduled task runs at specified time met ao 8 Select the file to back up In the eCONFIG module eBACKUP select which file you want to back up Setting up e mail integration eSMTP Server eSMTP General DECT Messenger can both send and receive e mail messages The following modules are available for e mail e SMTP Server This module is capable of receiving and handling e mail messages Figure 43 Sending e mail from client to DECT Messenger on page 131 shows the path of an e mail message from client to DECT Messenger 130 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Using eSMTP Server E mail Client Suet Send message to DECT Messenger 5 5 1010 messenger5 com Ho io1we messenger5 com y E mail Provider Relaying message to messenger5 com Account sue1 room138 edu Note a confirmation is
21. Communication speed over the V 24 line Default this is 115200 b s The DIP switch settings associated with the speed are displayed Ensure that the DIP switches for the Baud rate on the FP 1000 module are in the same position as displayed in your screen The DIP switches on the FP 1000 module are under a small cover on the top of the FP 1000 module Local Bus Local Bus Status Connector Switch LEDs Connector Cover Status Switch LEDs E2 G 5 RS 485 RS 485 Connector Connector Connector Rail Clip Power Rail Clip Power Connector Connector FP 1000 FP 1001 Time out msec Time out counter on the V 24 communication Accept the default 200 msec Note Do not close this window yet proceed to the next step 5 Search for connected modules e Click Find Devices This scans the FieldPoint Module address through the V 24 interface and automatically detects that modules are connected Click this button if you are sure that all the other settings in this window are correct The following window is displayed Searching address 80 31 Complete DECT Messenger Fundamentals March 2012 117 DECT Messenger Customer Engineer Manual 6 Expand the communication name After all the devices are detected they are displayed in the left pane If not click the sign in front of the communication name FP Res by default 7 Right click the device you wish to edi
22. DECT Messenger Fundamentals March 2012 95 DECT Messenger Customer Engineer Manual system The DECT Messenger system retrieves Incoming Alarms from IP DECT through this TCP IP port If a DECT handset needs to send messages to DECT Messenger the extension number of the handset must be IO monitored IO Registered in DECT Messenger After an incoming message is received by DECT Messenger from a handset the message goes to a group that contains devices The incoming message is sent to all the devices specified in the Group Note The IP DECT system does not support sending a message from one DECT handset to another directly For sending a message from one DECT handset to another you always need a DECT Messenger system Incoming Confirmation IC Incoming Confirmation is an LRMS E2 message that is sent to an extension number DNR in the DMC and is used to reset an outstanding alarm on a device The DECT handset from which the LRMS E2 message is sent is monitored IO Registered by DECT Messenger The CLI of the DECT extension is used as identifier for resetting an outstanding Alarm on a Device The PIN code that is specified in the device settings must match this CLI of the DECT extension The message that the DECT extension sends is simply ignored The extension number to which the message is sent for IC can be a hardware less Directory Number DN in the DMC Note Amessage sent from an IO registered DECT handset to ano
23. E A E 70 SP a ee 70 SE EE RE ERE EE deter yy ved earn cia 71 la EE EE EE E E T 71 RER EE EEA EE an 72 JE ER NE rete erred tere tt rere Treen rere 73 JER ERE ERE aan Pesan anaes eedeamtaeds 73 RENEE EE EE EEE EE ET T 73 EE RER sacacheteycidaassacedats E tusiedesaiataumeestasacquenacecens 74 EE RENEE RE Masses 74 ER RR RE 74 DECT Messenger Fundamentals March 2012 3 Sofware eae eeeionss ee ee ee ee die EN ere passed radii pikara 77 DUG CONIU REE ERE 77 DATABASES in DECT Messenger AAN ee Hessians reer ere rere perenne She EN sd 80 Sue Database Type ioiei a S 80 How to set up the Databases r ka EE SE EE AE TET EET mineieenanns 81 stalling and gening ee secre stceradince secon causes aaaea A 81 NEVE ee 81 installing DECT Messenga sonnis iiinis e N E RSSa e Og Eee RE as BO EE INS EE nies Using eCONFIG Local on 1 the DECT Messenger Server PC diiis P E idea s k Using eCONFIG Remote on remote PC client in the Network rrrrrrnnnrrrrrrrrrrrrnnnnrrrrerrrrrrrrnnnnn ERR ERE EE al anette cane SDMSAPI Inbound seesisuaansteensveenmn pidkanstas oe scenanes cicadas eiiiai EE ean EE K bke Incoming Alarm IA faim DMC REE REE ETA E TE EE Incoming Alarm IA from IP DECT eten es cies EE esse rd ciate 95 eomma EGG AION IE ics los econ aA a NS 96 Parameters required to set an alarm iinnat abaia EE datiden egestas reer beacons RE 96 2E DRESET SICU RE NE LOS ee REE RE RT TT 107 ER ET
24. EE 108 eLOCATION Module in eCONFIG skapet ER NG Connecting Natonal instruments modnes cranra n e TID Ee E AEE 13 Hardware Installation ET EN EE pda EE P INTE PEE E piina iind Baie 113 SEE LE S LEE LEE tae dad tn ck EE enn tean tala 114 Understanding Security features keen pjekdnaen died EE PE DEONT EEE kekaddene da dnb 119 LE Ge RE RENEE 119 Watchdog grine ende pst EEE Handan pst tinde Gus EEE ERT past 119 Bee ee ERE RR 126 Setting up email integration 6SMTP Servere SMI Pyicsussacissccssducacnsoseeducdccrninosavadidanadvaransadeduntioentanaas 130 130 Using eSMTP SOVE niin anniv inane inlaani onsen E 131 iis ne d ae 181 krstalling IS ee EE E E E E E E E EE E 134 Configuring eSMTP Server i in COMIC ccsssccsesssesessssssssesssssesssessssssssesssssssusssssssssessestusunssasesesseeee 134 Contouring LE Ior DECT Messe dekk a dann nies anddaunaderdedcannadurd pdanawsd 135 Using eSMTP 2 ER aiaks eee ET rn ET add ET isens d eee ee 138 Senang SMS REE Ore ree ary Ree Ope ar eg ny ees EN 139 SSR EEE EE ER 139 4 DECT Messenger Fundamentals March 2012 24 RR fo EP EPA Luske den 142 EEE EE EEE 143 se ES EE NN A 143 TE ERE EEE 144 EE RE EE 145 UEFA aRGanNGG 150 How w use me FCS e a AEA 155 Sye EEE REE 155 Eee EET a ees 155 Eg EE EE PE EE me emma rere oer Nee Er 156 POGUES MASSE massenes E a E E E E E E 158 KERNEL AINIIN REE RE EE ERE 163 SEE OE GR rrr trerne terrane tr err ore rr ierit
25. Fundamentals March 2012 9 Avaya DECT Messenger Administrator Guide Avaya DECT Messenger overview DECT Messenger provides a software tool the eCONFIG for making changes to the configuration The eCONFIG is on either the same PC as the DECT Messenger software or on another PC in the TCP IP network After you run eCONFIG on another PC the number of items you can change is limited What is Avaya DECT Messenger DECT Messenger is a software platform that allows message generation message routing and message protocol conversion Figure 1 Avaya DECT Messenger on page 10 shows the inputs and outputs of DECT Messenger ESPA 4 4 4 Messenger Net E2 DECT Messaging RS232 V 24 Telephone call E2 DECT Messaging Message to Ergoline non E2 DECT handset SMS to Cell Phone Email Email Contacts Contacts Analogue levels ESPA 4 4 4 WEB interface Your own Application Figure 1 Avaya DECT Messenger Message input The following input can generate messages in DECT Messenger ESPA 4 4 4 pager protocol DECT Messenger can receive pager messages from ESPA 4 4 4 compatible pager equipment e RS232 V 24 serial input many protocols are supported as input for generating a predefined message or a user defined message e DECT handset with E2 Low Rate Messaging Services LMRS messaging e E mail to the DECT Messenger server PC send a message from e mail to a telephone set or SMS to cell phone or any other output on DECT Messen
26. Guide Select All Groups from the Groups and Devices menu or Group from the input module menu of your choice Changing device parameters Complete the following steps to change device parameters Changing device parameters 1 Access the eCONFIG Groups and Devices menu Open eCONFIG Expand the Groups and Devices menu by clicking the to the left of it 2 Open the All Devices information window Left click the All Devices parameter The following window appears Cr eS Fie View amp eSMTP CUENT eSMTP SERVER D eTM t du eVBVOICE S G WEB ED AN TCP Chents Group without devices f Group Authority fr GA Inbound LMRS amp Monitored devices fe Devices with a Pincode Akemative devices Device format mm Devices not assigned to group vile MTT 3 Select the device of your choice In the right panel browse in the list of devices in DECT Messenger Double click the device that you want to edit The Properties window of the device opens 24 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG Srel0 1 ealD 2 Device ID 2000 Output program faciity C333 Description nasel Pincode 1234 Priority 999 Retry count aterative device 1 Monito False 10 register False gt gt gt Altemative devices Remote access site False Remote access area False Comments Detault configurat
27. However eLOG provides three csv files that contain detailed information about how the alarm was processed eCAP The eCAP Module handles a V 24 interface Over the V 24 interface there can be many protocol variants Anumber of protocols are predefined in the eCAP For the latest list of supported protocols refer to Avaya DECT Messenger Installation and Commissioning NN43 120 301 or check the most recent commercial documentation You can use the eCAP_Generic module to set up your own protocol for incoming character strings using the V 24 interface If you need a special protocol over the V 24 connection you can request that Avaya create this protocol for you you must provide a detailed protocol specification eESPA The eESPA module supports the ESPA 444 protocol Incoming and outgoing eESPA also supports both types of ESPA stations Controlling station and Polling station eLOCATION You can use the eLOCATION module to determine the approximate location of a DECT handset after the handset calls a predefined number The location information relates to the Radio Cell from which the call originated The precision of the location depends on the area covered by the Radio Cell The smaller the area covered the greater the precision of the location eSMS eSMS is a new output module capable of sending SMS messages to mobile GSM Phones It uses a GSM terminal instead of an asynchronous modem to connect to the mobile provider A
28. Note that after an Alarm is diverted to an Alternative device the status on the original device goes to Reset and on the alternative device to Set e NEXT CALL Date and time that the next call are made to the device based on an active alarm on the device Format YYYY MM DD HH MM DECT Messenger makes that call based on the HH MM ss instead of crossing the minute boundary e SWITCH TO ALTERNATIVE This parameter indicates whether the alarm call was diverted to an Alternative Device or not After an alarm call is diverted you see a 1 True on the original device and on the Alternative device 1 Diverted to Alternative device 0 Not diverted to Alternative device ALT DEV Id This parameter shows the destination device in case an alarm call is diverted Note that a device is not always unique by the Device id parameter on its own Only in combination with the parameters ALT DEV Area ALT DEV Outpgm and ALT DEV Outpgm Facility the device is made unique e ALT DEV Area Area of the alternative device e ALT DEV Outpgm Output Program of the alternative device e ALT DEV Outpgm Facility Output Program Facility of the alternative device 154 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Checking diagnostics How to use the Files The LOG files are used for tracing how an alarm call rolled out Roughly the procedure is as follows Tracing the roll out of an Alarm 1 Make sure that you
29. PEX icense Messenger Guarding poling interval 60 Guarding rety interval 20 Message delay 3 General timeout 15 eLOCATION FA 11 Enter configuration information Enter the correct values for the IP addresses Area Description Description field for the DECT system you are connecting to Seats Count Total number of seats you require See the Note at the end of this list e Seats count for eKERNEL Default value 10 e Seats count for external Number of seats for eWEB Default 3 External IP address The IP address of the PC on which the eDMSAPI runs External Port Default 2010 e API Address IP address of the PC where the CSTA Service is running API Port Default 59000 PBX Address IP address of the DMC on the DECT System you are connecting to PBX Port Always 1025 for DMC PBX Type CS 1000 e PBX License Always Messenger e PBX Type Always Avaya Note Only specify the number of seats you anticipate requiring not the total number of seats allowed by your license as takes longer for seats to register Ensure that you do not exceed the number of seats CTI Messaging Channels as specified in your license Manager If the number of seats is not sufficient in the License you cannot make an LRMS E2 message call 12 Add a DECT Device 88 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Installing and getting started 13 Configure e
30. Windows 2000 configuration and the Apache Server is installed for DECT Messenger WEB access If the Microsoft Internet Information Services IIS is installed in Windows you must stop the IIS WEB Services otherwise IIS conflicts with the Apache Server Stopping the WEB services of IIS is described in Stopping WEB Services IIS for DECT Messenger on page 82 DECT Messenger Fundamentals March 2012 81 DECT Messenger Customer Engineer Manual Stopping WEB Services IIS for DECT Messenger 1 Open the Internet Information Services IIS window Open IIS by clicking Start on the Windows task bar and choosing Settings Control Panel gt Administrative Tools gt Internet Services Manager aars Action yew e gt im FEB ei Si IE Defaut FTP Site Running All Unassigned 21 Default Web Site Running All Unassigned 80 Default SMTP Virtual All Unassigned 25 Tree Internet Information Services Default FTP Site Default Web Site 2 Default SMTP Virtual Server 2 Expand the PC name If the PC name is not expanded click the sign next to the name to expand the list and access options for the FTP WEB and SMTP services 3 Stop the Default Web Site Right click Default Web Site to access the pop up menu Select Stop in this menu Note If the Default Web Site is already stopped IIS has detected that a conflict on port 80 has occurred with the Apache Web server Stopping the Default Web Site
31. connection is available the bottom part of the left pane is filled in DECT Messenger Fundamentals March 2012 161 DECT Messenger Customer Engineer Manual eCSTA SOPHO Messenger Net v2 8 10 D gt eKernel eCSTA Local 192168 1 85 3547 Seats requred 10 for Messenger Net 10 Remote 792 168 1 85 3107 Seats reserved 20 Status Connected Guarding interval 60s 20s 80s 2 Seat count 14 3 C 3 POM 3 QD 1 CSTA Service Monitored devices 3004 3007 3001 2000 3005 3008 3002 Service 192 168 1 85 59000 3006 3009 3003 PBX 192168 1 12 2555 Log path TASOPHO Messenger net Status Connected 1 Log days 14 MN Data aiva 83 bytes received from CSTA Toor 540 3 Figure 59 Status lamps In the bottom part of the left pane two lamps are visible indicating the status of the TCP IP connection The left lamp indicates the status of the connection between the IO module and the eKERNEL The right lamp indicates the TCP IP status between the IO module and the external device if applicable Both are green in Figure 59 Status lamps on page 162 There are three possible colors for these lamps Green TCP IP connection socket is opened without errors Red Indicating an error in trying to open the socket TCP IP connection Black Not applicable because there is no TCP IP connection specified To find out which TCP IP ports are in use by Windows services you can display the contents
32. eCONFIG uses the database that is still available in the eCONFIG module from a previous session This database can be an old database e Click NO the eCONFIG makes a fresh copy of the operational database from the DECT Messenger server Avaya recommends that you choose this option It ensures that you have a copy of the actual operational database If you work on a remote PC you must select this option to avoid conflicts with changes made from other locations by other users 4 The eCONFIG main window opens Detailed information is provided in CONFIG main window on page 20 eCONFIG main window The main eCONFIG window is shown in eCONFIG main window HA File View Export a SG License information 3 o Site Ste 1 Areas Modules T ear SB eASYNC eLOCATION eSMS gt eSMTP CLIENT eSMTP SERVER 2 eSNMP eTM r eVBVOICE Jet eWEB E9 All TCP Cients AB All alarms All users Groups and devices Holiday Request information received 10 01 30 Figure 7 eCONFIG main window Note The contents of the eCONFIG window are different for each user or for each system configuration eCONFIG main window shows all the menu items that are possible 20 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG The following menu items are available Import Export menu provides the option to import configuration data
33. from eKERNEL Command to activate contact 01 on module 03 for a time period of 3 seconds Message identifier 00431 4 18 11 2002 11 53 06 O TCP lt xml gt lt msgrpy gt lt id gt 00431 lt id gt lt module gt 03 lt module gt lt contact gt 01 lt contact gt lt sts gt ACK lt sts gt lt msgrpy gt lt xml gt An outgoing message reply from elO to eKERNEL as an acknowledge ACK on message request in line 3 Message identifier 00431 5 18 11 2002 11 53 06 I TCP lt xml gt lt msgrqs gt lt module gt 03 lt module gt lt contact gt 01 lt contact gt lt sts gt 0 lt sts gt lt reset_delay gt 0 lt reset_delay gt lt msgrqs gt lt xml gt An incoming message in elO from eKERNEL to reset the contact 01 in module 03 Module Window Each module runs as an application in the Windows environment and can be displayed as an open window or minimized on the Windows Task bar The module window provides online information about settings commands messages communication This information is very useful for debugging The elO module is shown for the purposes of demonstration other 158 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Checking diagnostics modules have a similar interface however the information displayed is unique in each application If the elO Module window is minimized maximize it Four tabs are visible in the window as follows Logging Tab In the logging tab the online log informat
34. generated eVBVOICE Interactive Voice Responds used to Yes Yes various message types Only available through Professional Services eSNMP Receive an SNMPv1 or SNMPv2c Yes No trap from an SNMP sending process or equipment eSMS Send SMS message to a mobile Yes No phone Inbound SMS can be used to confirm alarm Security modules The security modules are used in addition to an operating system to provide extra security Security provided is based on the module type The following gives a brief overview of the available security modules e eBACKUP The eBACKUP module creates a backup of the configuration database at regular intervals eGUARDIAN The eGUARDIAN module is used in conjunction with an input module that receives data at regular intervals The GUARDIAN module checks the data input at regular intervals If the input is not received within a specified time period the eGUARDIAN module sends a message indicating that an input is down eWATCHDOG The eWATCHDOG is a software module that works with the Watchdog card The eWATCHDOG sends a code to a V 24 interface COM port on the DECT Messenger PC 60 DECT Messenger Fundamentals March 2012 Comments infodev avaya com DECT Messenger overview This COM port is connected to a Watchdog card that expects the code within certain time intervals If the code is not received within the time interval the Watchdog card assumes that the system is down and re
35. have all three files 2 Import these files into a Spreadsheet application 3 Search for the required incoming alarm in the INrqs csv file Then write down the parameters INRQS id DATE TIME and Message 4 Search a record in the file OUTrqs csv with the same parameters as you have written down in the previous step The time can be a few seconds later because of the processing time in the eKERNEL The time in the previous step is the eKERNEL received the message alarm the time in this step is the time that the eKERNEL has transferred the message alarm to the output program 5 Depending on the number of output devices in the Group for this alarm you have found one or more output records in the file OUTrqs csv each having an OUTRQS id Now you know to which devices the alarm message was sent You also know the most important parameters that were used to send the alarm message 6 Use the identifiers that you used in the previous steps OUTRQS id INRQS id DATE TIME and Message to check the reply response of the devices in the file OUTrpy csv This shows you if the device did receive the message did respond to the message or if the message was diverted to an alternative device Checking diagnostics General The following diagnostics options are discussed in this section Logging on page 156 e Module Window on page 158 DECT Messenger Fundamentals March 2012 155 DECT Messenger Customer Engineer Manual Logging You ca
36. in the From value see the previous bullet The From value can be larger than the To value In this case the active time can start at 21 00 and end at 06 00 night shift Also note that a member can be active from both 08 00 12 00 and 13 15 17 30 To define two time intervals for the same DECT Messenger Fundamentals March 2012 41 Avaya DECT Messenger Administrator Guide device you must define it as two group members same device one active from 08 00 12 00 and the other active from 13 15 17 30 e Monday Saturday This value is a Boolean value True or False After set to True the member is active on that day e Holiday This value is a Boolean value True or False After set to True the member is to be present on holidays The holidays are defined in the Holiday parameter of the eCONFIG menu Activate Timestamp The Activate Timestamp value specifies the time after the member record is activated The timestamp is formatted as follows YYYYMMDDHHMMSS for example 20010101000000 The Activate Timestamp and Deactivate Timestamp is used to define a time interval during which records are active This functionality is typically used in environments where there is extensive up front planning of staff resources flexible schedules holiday periods and so on e Deactivate Timestamp The Deactivate Timestamp value specifies the time after the member record is deactivated The timestamp is formatted as follows
37. information Check the manufacturer s features for other products and determine whether those features require resources that DECT Messenger requires 3 Back up your data All computers eventually fail hardware or software and after servers fail the data stored on them is often lost Keeping current backups of the system and data stored 54 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Preface On it is essential for every production system servers specialized machines and so on The backup procedure depends on many factors such as the following e volume of data e rate of data change recovery procedure time for backup and recovery e response of the applications There are many issues to consider for your backup process Automatic backups can fail e Certain other applications must be aware when the backup process is taking place to avoid conflicts and so on Create a backup policy that is built on the existing IT infrastructure Refer to the specifications requirements for the products involved for detailed information 4 Keep a record of account maintenance and authorized users Keep a current list of the accounts that have access to the server and the account privileges If unauthorized users have access to the server the entire server activity can be compromised Consequently the business can be compromised for example after confidential information is accessed 5 Use sp
38. oi 0 om S IO Registered in i the Messenger Net I The received message is sent to one or more Device s in a Group in the Messenger Net Figure 22 Incoming alarm IA in eDMSAPI Figure 22 Incoming alarm IA in eDMSAPI on page 95 illustrates the handling of an incoming message IA in the eDMSAPI module as follows e DECT extension 2000 sends a message to extension 1200 DECT extension 2000 must be IO Registered in the Device settings for extension 2000 Therefore all LRMS E2 messages that extension 2000 sends are sent to DECT Messenger e DECT Messenger checks the intended destination of the message If that destination is in the Inbound configuration in the eDMSAPI module the message is regarded as a valid call Based on the combination of the Originator 2000 in this example and the intended destination 2500 in this example the message is transferred to a Group in DECT Messenger with an appropriate Alarm Identifier The Group contains Group members Devices to which the message is to be sent If the Group member is extension 2500 DECT then the message arrives in the display of extension 2500 Incoming Alarm IA from IP DECT Incoming Alarm is an LRMS E2 message that is sent from an LRMS DECT extension to another extension number DNR In an IP DECT configuration no direct messaging between handsets is possible Instead the message is available at a TCP IP port on the IP DECT
39. optional component that is included on the CD ROM and can be installed during set up of DECT Messenger DMC Configuration This section describes DMC configuration requirements and options DECT Messenger Fundamentals March 2012 77 DECT Messenger Customer Engineer Manual General DECT Messenger version 4 0 and later require the following firmware on Avaya DECT Mobility Cards DMC e DMC 4 Firmware 45100404 dwl firmware e DMC 8 Firmware 47000404 dwl firmware Connection to a DMC The DECT Messenger Server can be connected to the DMC DECT system using a TCP IP connection Verify that your network allows traffic from DECT Messenger to the DMC DECT Messenger uses a CTI port to send and receive LRMS messages requiring one CTI Messaging Link for each connection to a DECT system On the DMC card the default port number to be used for LRMS Messages is 1025 To connect to the DECT system you must have the following applications running on your DECT Messaging Server e DECT Messenger eKERNEL e CSTA Service runs in the system tray e DECT Messenger eDMSAPI The CSTA_ Service provides the CTI link to the DMC Connection to Multiple DECT Systems To connect to more than one DECT system you must have a CTI link for each DECT system Check your license for the number of CTI links available to you For each DECT system you must configure a new eDMSAPI module instance Each DECT System must be configured in a different Area a
40. page 64 e Licensing on page 65 Detailed module descriptions on page 69 e What is required to run DECT Messenger on page 76 e DATABASES in DECT Messenger on page 80 Installing and getting started on page 81 e Using eCONFIG on page 90 e Using eTM on page 93 e eDMSAPI Inbound on page 94 e Connecting National Instruments modules on page 110 e Understanding Security features on page 119 e Using eBackup on page 126 e Setting up e mail integration eSMTP Server eSMTP on page 130 e Using eSMTP Server on page 131 e Using eSMTP on page 138 e Sending SMS messages on page 139 e V 24 RS232 connections eCAP eESPA on page 142 e Using Import Export menu on page 144 e Checking diagnostics on page 155 Preface This chapter is for Avaya DECT Messenger version 4 0 and is designed to be used in conjunction with the information found in other chapters This chapter describes the steps necessary to configure and begin using the system It describes how various modules work DECT Messenger Fundamentals March 2012 53 DECT Messenger Customer Engineer Manual but does not go into detail For detailed descriptions of modules and how they work consult Avaya DECT Messenger Installation and Commissioning NN43120 301 The process for installing DECT Messenger is described in Avaya DECT Messenger Installation and Commissioning NN43120 301 Note No legal rights can be obtained from the informat
41. provides information about the module TCP IP connections You cannot make any configuration changes from this menu All Alarms provides a list of all alarm specifications available in Messenger Note The alarm specification is linked to an input module Therefore to create a new alarm specification you must use the Module menu From the All Alarms menu you can make changes only to existing alarm specifications All Users defines all users Note that there are two separate groups of users eCONFIG users and eWEB users If you have sufficient rights you can change user settings and add new users from this menu Groups and devices use this menu to make changes in group and device characteristics You cannot create new groups here because a group is always uniquely linked to an input DECT Messenger Fundamentals March 2012 21 Avaya DECT Messenger Administrator Guide module You can however create new devices here because a device does not have a unique relationship with only one group e Holiday use this menu to specify the public holidays This information is used for the group members You enable the specified holidays in the properties for each group member Note If you are using the eCONFIG on a remote PC you cannot make changes to property settings You can change only Users Groups and Devices Managing devices The following sections provide information that explain the following DECT Messenger t
42. receiving the message Some devices only send an acknowledgement after the message is read by the receiving person NACK The device has sent a negative acknowledgement to indicate that the device is unreachable ACK NACK The device has sent an acknowledge to confirm that it received the alarm However DECT Messenger was waiting for a manual acknowledgement from the device user DECT Messenger Fundamentals March 2012 153 DECT Messenger Customer Engineer Manual as well and didn t get it within a certain time period Therefore an automatic NACK was generated A manual acknowledgement is always required within 30 seconds after an Urgent message is sent to an LRMS E2 DECT handset You can acknowledge the alarm by pressing the OK or the Delete softkey on the DECT handset In case of a CSTA message to a non LRMS E2 DECT a NACK is also generated after the user of the device didn t go off hook within the ringing time period e CONFIRMED This status indicates whether the alarm was confirmed Confirmed means that a final ACK came from the device or that the confirmation came from another device as Incoming Confirmation with a PIN code through eVBVoice or Calling Line Id through eCSTA or eDMSAPI 1 Confirmed 0 Not confirmed e SET or RESET This status indicates the alarm status on the device As long as an alarm is active on the device the Alarm Status is Set After the alarm is reset on a device the Alarm Status is Reset
43. s Disk free space 468MB jam My Computer 7 Figure 53 Log file location The Table eKERNEL_SITE defines the directory where the log files are stored and the number of days that the files are retained The information in the log files is stored in XML format as shown in Figure 54 IO Module log file on page 157 156 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Checking diagnostics E 20021118 txt Notepad LoL File Edit Seach Help 8 11 2002 11 53 04 O TCP lt xml gt lt msgrqs gt lt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 01 lt contact gt lt sts gt 1 lt sts gt lt msgrqs gt lt xml gt 18 11 2002 11 53 05 O TCP lt xml gt lt msgrqs gt lt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 01 lt contact gt lt sts gt 0 lt sts gt lt msgrqs gt lt xml gt 18 11 2002 11 53 06 I TCP lt xml gt lt msgrqs gt lt id gt 00431 lt id gt lt site gt 1 lt site gt lt module gt 03 lt modul e gt lt contact gt 01 lt contact gt lt sts gt 1 lt sts gt lt reset delay gt 3 lt reset delay gt lt msgras gt lt xml gt 18 11 2002 11 53 06 O TCP lt xml gt lt msgrpy gt lt id gt 0043 1 lt id gt lt module gt 03 lt module gt lt contact gt 01 lt contact gt lt sts gt ACK lt sts gt lt msgrpy gt lt xml gt 18 11 2002 11 53 06 I TCP lt xml gt lt msgrqs gt lt module gt 03 lt module gt lt contact gt 01 lt con
44. server is not included in the eSMTP module because eSMTP behaves as an e mail client sending e mail messages DECT Messenger Fundamentals March 2012 Comments infodev avaya com Detailed module descriptions eSMTP Server The eSMTP_Server is an input module and is not an SMTP or mail server This module must be used in conjunction with the Internet Information Server IIS The IIS is a Windows 2000 component that is automatically installed with Windows 2000 Server In Windows 2000 Professional the IIS must be separately installed Alarms are sent based on the e mail address entered in the To field The alarm message appears in the Subject field of the e mail The e mail can be empty because the content is ignored E mail handling procedure in DECT Messenger After you send an e mail message to DECT Messenger the message enters at the SMTP port of the IIS SMTP Server The IIS SMTP Server drops the message in a directory on the hard disk The eSMTP_Server module checks this directory at regular intervals for newly arrived e mail messages If there is an e mail eSMTP takes the message from the directory and analyses it The e mail address entered in the To field of the e mail is translated into a device or group of devices to which the e mail must be sent The Subject field of the e mail informs the devices of the nature of the message After the message is processed the eSMTP_Server sends a confirmation to the address entered
45. the Delete or OK key on the handset the message call is acknowledged eKernel 2000 Alarm message sidan Acknowledge eKernel Urgent Message 2000 Alarm message First Acknowledge when message arrives at handset i Acknowledge from handset OK or Delete button Second Acknowledge Figure 33 Acknowledge sequences for Normal and Urgent messages using DECT handsets For alarm handling bear in mind the following when setting up the system An alarm is set in a data table in the eKERNEL Although the alarm is set in a table in the eKERNEL the alarm is always set ona Device Because an alarm is set on a device the alarm can only be reset on a device DECT Messenger Fundamentals March 2012 105 DECT Messenger Customer Engineer Manual Resetting an alarm can be done from The device on which the alarm is set Alarm is reset after the call is Acknowledged LRMS E2 messaging The Input Module from which the alarm was set eCAP eAPI or elO An Incoming Confirmation call from eDMSAPI e You can use the I O to set an alarm using a push button This is issued after the button is pushed and is handled as a SENT alarm The alarm cannot be reset by a push button The SENT SET and RESET commands SENT An incoming alarm that uses the specification SENT Remove after SENT is sent to the device and withdrawn after an Acknowledge from the handset If the device answers the call Acknowle
46. the IP address PC on which the module is found The illustrations show an example with a site and two areas defined These concepts are defined as follows e Site The site is the place where the eKERNEL resides A site has a fixed relationship with only one eKERNEL If you have more than one site you have more than one eKERNEL Also you can have only one eKERNEL for each PC This results in a fixed relationship among site eKernel and IP address PC Although you can have more than one site in a network with PCs only one site can be active at a time With only one site active at a time you can set up a second eKERNEL that is a second site offline After the configuration is set you can shut down the first site and start the second one Table 7 Example of the site definition table on page 63 shows an example of the site definition table on the DECT Messenger PC which shows the link between a site and the IP address of the computer where the eKERNEL for that site resides Table 7 Example of the site definition table Site IP address 1 192 168 1 99 2 192 168 1 34 Area An area is a subdivision in a site An area refers to a connection from an eDMSAPI module to a PBX For each PBX you must create an area The eDMSAPI modules can exist on the PC where the eKERNEL is running and also on another PC Referring to Figure 13 Example of logical representation of module links on page 62 a
47. this procedure Note In Windows 2000 XP Professional IIS is not installed by default In Windows 2000 2003 Server IIS is installed by default Install IIS 1 Open Add Remove Programs e Click Start on the Windows task bar and choose Settings gt Control Panel e Double click Add Remove Programs 2 Open Add Remove Windows Components Click Add Remove Windows Components 3 Add Internet Information Services IIS e In the Windows Components window check the check box Internet Information Services e Click Next Insert the Windows CD ROM after the system asks for it Note After installing IIS you must reinstall Windows 2000 Service Pack 4 Configuring eSMTP Server in eConfig You can use the default settings for the eSMTP_Server module in eCONFIG You must create a Group Name for each e mail address you wish to associate with DECT Messenger Each group must contain the destination device to which messages must be sent For example A user wishes to send a message from their e mail client to the DECT handset owned by Security1 The following steps are required 134 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Using eSMTP Server Sending an e mail message to a DECT handset 1 Assuming DECT Messenger has a domain name configured as messenger com create a group within the eSMTP_Server module called Security1 messenger com 2 Within this group add the eDMSAPI device 04432 w
48. 012 Comments infodev avaya com Index A AGK oineraino a e 103 Add on modules rrrrrrnnnnrnrrnnnnvvnrannnnvnvnnnnnennnnnenevnnunesene 14 Add On module envvvvvvnvvrerrrrarnnnnennnnnvvvnenvevervrnurunnnnnee 12 Adding a DECT device rrnnnnnrrnnnnrnrrrnnnnnrrennnnnrnnnnnnnnnn 48 ALARM Description eennnnnnnvrrnnnrnnnnnnrrrnnnnnrnnnnr 145 150 ALARM Ad irosen nia 145 150 Alarm properties sessin 16 ALARM Priy sirosistenerun tnaa 145 150 ALARM Remove After rrrnnnnnnnnvnnnnnnnvnnnnrnnnvnnnrnnnnnnne 145 EE 16 145 ALT DEV Ar a ciiisean aa a 150 ALT DEV Id wscsscncistsnecacccettetissctecs ceusbaancediacttantbanberncess 150 ALT DEV Outpgm isescessssectedensevess na 150 ALT DEV Outpgm Facility nronnonrrnnnnonrrnnnnnnrnnnnnnnnn 150 Assigning a new member to a group n se 37 Automatic Watchdog startup rrrrrnnnnnnvrrnnnnrnnrrnnnnnnn 125 C Changing group member parameters rrnnrrnnnnnnnnnrr 40 Changing group parameters rrrrrrrrrrrrrrvrrrrvrrrrrrnnnnn 32 Changing user properties rraaanrrrnnnnnnvvnnannnvnnnnnnnnnn 44 Checking diagnostics rrrrrrnnnnnrnnrrrrrrnnnnvnnrnrrrnnnnnnnnrr 155 Configuration database erannvrnnnnnnvrrnnnnnvrrnnnnnrrrnnnnnn 80 Configuration modules urrnnnrnnnnnnnnvrnnnnrnvrrnnnnrnnrnnnne 59 Configuring eSMTP Server mmmrrrrrnrrrsrnrrrrrrrrrnnrnnen 134 Configuring IIS msenrrnnnnnvnnnevrrrvnnnnvnnrnnrrnnnenrrnnnnnrnnnnn 135 CONFIRM ACTION rrnnnnnnn
49. 13 59 69 74 142 143 EeCONFIG pene 12 14 19 59 73 90 109 eCONFIG local rernonnrrrnnnnonrrrnnnnrrrrnnnnnnnrrnnnnnnnnnnn 14 eCONFIG restarting rrrrrrrrrrnronnnnnrvrrrrrrrrrrnnnnrnvnsesn 16 eCONFIG remote rrnnnnnvnnnonvrnnnnnnennnnnrnnnrrnrrennnnnene 15 eCONFIG main Window rerrrrrrarnrnnnrrrrrrervvrervnenrerernrne 20 COSTA E E E 69 eDMSAP rannunnvvrannnnnvnrunnnnnnevvnnnnnnnsvannnenenne 13 59 69 70 eDMSAPI inbound rarnnvnnvnvnvnvenrvrnrnnnnnnnnnsvnvrvevevenvernrne 94 March 2012 165 GER ES RS 69 75 SGRID Liten dd 12 59 69 73 CGUARDIAN DE 12 ClO EEE ssdenedveiatsaeas 13 59 69 70 CKERNEL woesed iecsrisctosesvssdesiveeedececseds 12 58 61 69 119 eKERNEL service Options rrrnrnnnnnnnnnrnnnnnnnnnrnnnnnnnn 164 ekERNEL window sessist aea KENEEN 163 eLOGATION isisisi iinan 13 59 69 74 107 eLOCATION How it works 0 0 00 ce eeeeeeeeseeeeeeeeeeeeeenees 108 eLOCATION new parameters s 109 eLOCATION module in eCONFIG seeen 109 eLOCATION parameter Board Definition 109 eLOCATION parameter General timeout 109 eLOCATION parameter Inbound Call Handling 109 eLOCATION parameter Location Agent Address 109 eLOCATION parameter Location Agent Port 109 eLOCATION parameter Polling interval 109 eLOCATION parameter Retry count eee 109 eLOCATION parameter Retry interval 2
50. 168 1 85 Garbadge collection 600 Connection string CFG Provider Microsoft Jet Connection string DATA Provider Microsoft Je Path eLOG c SOPHO Messenger NeteL0 aD amp Logging site can span multiple p Watchdog considered as one sinc eConfig Mh Than a emnah a Enter the Administrator name and Administrator e mail e Enter the IP address of the PC where the eKERNEL resides in the field eKERNEL IP Address e Click OK 7 Verify the Configuration database path Still in the eCONFIG window you must specify the database locations the default database path are usually correct e Set the path to the Messenger Configuration database to the following directory c SOPHO Messenger net Mdb unless you have installed to a directory other than the default The file name is Messenger_CFG mdb e Verify the path setting for the Configuration database normally you do not need to change this Note The Configuration database type is always MS Access and always points directly to a file not using ODBC The default setting is shown in the following illustration DECT Messenger Fundamentals March 2012 85 DECT Messenger Customer Engineer Manual LUM 4 Ste lD 1 Connection string CFG Site Description Site 1 Provider Microsolt Jet OLEDB 4 0 Data Source C SOPHO Administrator name John Johnson Messenger Net Mdb Messenger_CFG MDB Administrator e mal JohnGroom3 edu eKe
51. 62 shows a practical example of module linking DECT Messenger Fundamentals March 2012 61 DECT Messenger Customer Engineer Manual Site 4 IP address Area 1 e g 192 168 1 99 Area 1 Port 3102 p gt ort 3101 To eCAP gt eDMSAPI gt ope Site 1 Aan eKERNEL 192 168 1 88 Area 1 Port 3108 elO gt Area 2 192 168 1 95 To Port 3101 5 eDMSAPI gt DMC 2 Figure 13 Example of logical representation of module links DECT Messenger Area 1 Site1 IP addr 192 168 1 99 eKERNEL eCAP TCP IP Network Area 2 eDMSAPI elO IP addr 192 168 1 88 Input output contacts Senal interface Figure 14 Example of module links practical In Figure 13 Example of logical representation of module links on page 62 four DECT Messenger modules are shown eCAP eKERNEL elO and eDMSAPI These modules are grouped around the eKERNEL Each input output module eCAP elO eDMSAPI communicates with the eKERNEL through a socket The default port numbers are shown in Figure 13 Example of logical representation of module links on page 62 The IP addresses are the same if the modules are all on the same PC but the IP addresses are different if the modules are on more than one PC After a module starts it contacts the eKERNEL and 62 DECT Messenger Fundamentals March 2012 Comments infodev avaya com DECT Messenger overview exchanges data During this data exchange the module indicates
52. AVAYA DECT Messenger Fundamentals Avaya Communication Server 1000 7 5 NN43120 120 04 02 March 2012 2012 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation provided b
53. D_EVENT eDMSAPI_INBOUND_RESULT eESPA Export eDMSAPI_INBOUND_RESULT 00007 records processed Figure 49 The Export window In the left top pane a list of configuration database tables is shown Select the table that you want to export and click Export The table is exported immediately as a csv file The files are stored in the following directory CASOPHO Messenger net eConfig Csv 144 DECT Messenger Fundamentals March 2012 Comments infodev avaya com eLOG EN C SOPHO Messenger Net eConfigiCsv op Ele Edit View Favorites Tools Help SaBack gt amp Qsearch Gyrolders CHristory MG GS X A Er Address Bi casorHo Messenger Net eConfig Csv z Go Oo Folders name Size Type Modified E Desktop aa eCSTA Csv 1KB CSVFile 4 22 2004 12 17 PM ca A My Documents eDMSAPI Csv 1KB CSVFile 4 22 2004 12 17 PM S I My Computer 314 Floppy A EF amp WIN2000 C Q Documents and Settings C Inetpub C MSDERelA Philips w Program Files CA Recycled 4 2 SOPHO Messenger Net B C SOPHO Messenger Net eConfig 3 Csv QO Exe Mdb aC WINNT 2 object s Disk free space 1 91 GB 11 07 KB g My Computer Z Figure 50 The configuration file storage directory You can also import configuration database tables using the Import menu You must ensure that the format of the csv file matches the required format To ensure th
54. Description that was used for the outgoing message on which the device generated the response e REMOVE AFTER An Input Program provides the Remove After parameter It indicates whether the alarm request stays active until a reset is received from the input program or not e CONFIRM ACTION This shows the setting of the Alarm Confirm Action parameter in the Alarm id However this function is not used anymore Confirm action is specified in the Group Delivery e GROUP DELIVERY This shows the setting of the Group Delivery parameter in the Alarm id Values can be NONE ALL or ANY In case of NONE the parameter is ignored and the alarms remain on the device until an incoming Confirmation is received for the device with a PIN code In case of ALL each individual recipient handles messages on individual basis In case of ANY the message must be distributed to at least one group member After the first user confirms the message is considered delivered and it removes the message for all group members e SILENCE Interval This shows the setting of the Silence Interval parameter in the Alarm id This field defines the number of seconds between repeating the alarm on a device if the device does not respond e STATUS This is the status of the response It can be an ACK NACK or ACK NACKA ACK The device has sent an acknowledgement to confirm that the alarm was received by the device Some devices send such an acknowledgement on
55. HO Messenger Net eL0 Logging Note The Data Source 127 0 0 1 points to the local host If you do not enter this information the eKERNEL automatically assumes that the data source is local Therefore if the ODBC is on the same PC as the eKERNEL you do not need to enter the Data source at all as shown in the following line Provider SQLOLEDB 1 Persist Security Info False User ID sa Password philips Initial Catalog Messenger_DATA 9 Set Area Double click the menu Areas Change the Area name of Area 1 If necessary remove or change Area 2 This field defines the Area number name relationship for administrative purposes 10 Open the property settings for eDMSAPI e Expand the module eDMSAPI by clicking the sign in front of it e Double click the instance of the eDMSAPI to open the parameter property settings DECT Messenger Fundamentals March 2012 87 DECT Messenger Customer Engineer Manual eCONFIG SOPHO Messenger Net Fie View SOPHO Messenger Net Import Export License information oO Site Site 1 3 Site description Site 1 Ares l0 1 Area description IBS 1 Seats count 20 Seats count for eKERNEL 10 Seats court lor extemal 3 External IP address 192 168 1 85 External port 2010 Alarm priority for urgent messaging 2 API address 192 1681 05 API port 59000 PEX address 192 168 1 12 PBX port 2555
56. If more than one eCONFIG is active at the same time on different PCs the individual eCONFIG databases are not updated or synchronized after changes are made in one eCONFIG Only the operational database and the database in the eCONFIG module where the change is made are updated Changes made in Groups using the eWEB interface are 92 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Using eTM not written into the databases of the eCONFIG modules These changes are only written into the operational database not into the eCONFIG databases e Starting up the eCONFIG again After you start the program again eCONFIG finds a database in its directory eCONFIG asks you whether you want to continue with this database or retrieve a fresh copy from the operational database Avaya recommends that you make a fresh copy of the operational database because then you are sure there is no database inconsistency Using eTM The eTM is the Task Manager in DECT Messenger The eTM opens in the Windows system tray and monitors the modules of DECT Messenger If a module shuts down eTM restarts it eTM searches for the following key in the system registry to find out which modules to start and which PC to start them on HKEY_Current_User Software Philips c SOPHO Messenger net eTM The registry is not filled in automatically You must edit it manually with the help of a registry file which is generated after you close down the eCO
57. In this e mail Server relaying must be switched on otherwise the e mail is not transferred to DECT Messenger Also the e mail Server must know to which PC the e mail message is to be sent Therefore a DNS Server must be assigned in the e mail Server and within that DNS server an MX record must define the relation to the DNS name of the DECT Messenger PC After an e mail is sent to DECT Messenger the message arrives at the IIS SMTP server The IIS SMTP Server stores the mail message as a file in a specified directory on the hard disk This directory is the interface between IIS and the eSMTP_Server software The eSMTP_Server checks the contents of this directory every 10 seconds If there is a mail message eSMTP Server loads and analyses it as follows e The e mail address on DECT Messenger for example 1010 messenger5 com is the message destination a Group in the DECT Messenger configuration e The subject of the e mail message is the message that is sent e The originator s e mail address is the address to which the confirmation message is sent using the eSMTP client After processing the e mail message the eSMTP_Server puts the message in the directory C inetpub mailroot drop processed If the message cannot be properly processed eSMTP_Server does not put the message in the processed directory but in the directory C inetpub mailroot drop error Note You do not need to create users in the IIS IIS is used for incoming S
58. LIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA 2 DECT Messenger Fundamentals Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or Hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicab
59. License information iw Site Site 1 reas p Modules 1 eAPI SB eASYNC eBACKUP M r H E eCSTA eDMSAPI eE SP 2 eGUARDIAN I amp eld E el0 area Area 1 E eSMTP CLIENT g eSMTP SERVER HFa information received 10 06 16 Figure 28 Alarm identifier The Alarm Identifier illustrated in Figure 28 Alarm identifier on page 102 is used as an Alarm Description and contains properties for the alarm for example ringing time repeat intervals scroll intervals if messages are chopped These properties determine in part how the alarm is displayed Other properties include priority of the alarm message length silence interval and so on e Set Reset Set Reset determines if the alarm is activated or deactivated See SET RESET structure on page 103 Remove After Remove After specifies what is to be done with the alarm after the eKERNEL has received the alarm Valid settings are as follows Remove after sent Remove after Reset or Remove after Calculate This is discussed in SET RESET structure on page 103 e Message The message coming in through an IO Module is passed directly to the device The way the message is displayed depends on the properties of that specific device and the setting in the eKERNEL ALARM table for that specific alarm The message coming in the Input Module is transferred through the Input Module to the eKERNEL and then to the Output Device However after t
60. M manufacturer rrarsrnrrrrnnrrrrrvrvnverevenrerersrnrne 145 Input and output module usrannrrnnnrnrnnrrnnnnnnnnrnnnnvnnnnnne 12 INPUT DEVIGS Laster vebtaeden suet E 145 INPUT MODI EE 16 INRQS Gh gassene 145 150 IN je ea aaa 145 Installation getting started annnnnrrrrrnnnnnnvnrnnnnnnnnnn 83 Installing and getting started eee 81 Installing DECT Messenger rrnrnnrnrrnnnnnnvnnrvrrnnnnnnnneen 82 Installing S sine ae 134 IO MOdUlE Sei roians tcesvantacee ie aaa a eaaa bead 110 L LED indications ccccccccceeeseseeeeecesseeeeeeeenaeeeeeees 123 License manager licenses s es 66 LICENSING Luis aims detention dadenenennse 65 March 2012 Linking modules rrnnnnnnnnnnnnnrrrrrnnnnnnnnnnnnnrrrrrnnnnnerennnnn 61 Log file I66AtON ivar atra 156 Kollen ENE 155 LOGGING ET EA A A 14 156 Logging module rernnnnnnnnvvvnnnnnnnnvvvnnnnnnnnrnnnrnnnsrnrnnnnnnen 61 M MAN network ccccceceseesececeeseseeeeeseeceeeeseeceeeeaneases 64 Managing devices rrnnnnnnnnnnvnnrrnrnnnnnnnnvnnnrrrnnnnnnnnneeen 22 Managing group members s es Sr Managing groups arrrvrvnnvvnnvvvvnnnannnnnnnnnnrrrnrnnensrrnnnnnen sak Managing USES eneinio aae EAEE 42 Mandatory PC requirements rrrrrrrrerrrrrrrrrrrrrrnnnnnnnnn 76 Member parameters cessecceecceeceeeceeeceeeeeeeeeeeees 41 MESSAGE omorii nenie nr eE 145 150 MESSAGE ALARM id 0c ccccsceeseceeeeeeeseeessessees 150 Message Input
61. MTP only On incoming e mail no authentication check is done Amessage to any user the address part preceding 132 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Using eSMTP Server the in the e mail address is accepted However the domain name part after the is checked by IIS E 44a79c4001c26eff0000000c em Notepad olx File Edit Search Help x sender suelGroom138 edu x receiver 1010 messenger5S com Received from pc138 192 168 1 90 by pc75 with Microsoft SMTPSVC 5 0 2195 2966 Tue 8 Oct 2002 12 16 56 0700 Received from 192 168 1 103 by pc138 ArGoSoft Mail Server Plus for WinNT 2000 Version 1 8 1 8 1 6 Tue 8 Oct 2002 11 13 52 0200 essage ID lt 001501c26eab 04d005c0 6701a8c0Gpc1001 gt From suel lt suelGroom138 edu gt To lt 1010 messenger5 com gt Subject please call John Date Tue 8 Oct 2002 11 13 51 0200 IME Version 1 0 Content Type multipart alternative boundary NextPart 000 0012 01C26EBB C84E2760 X Priority 3 X MSMail Priority Normal xX Mailer Microsoft Outlook Express 5 50 4807 1700 Figure 45 Example of e mail message The following fields in the message are processed e x sender sue1 room138 edu The part that follows after x sender is the originator of the message a confirmation message is sent to this address If you have an e mail server program other than IIS there is no x sender field Then the eSMTP Server uses the field Fro
62. Messenger software The software for the National Instruments modules consist of three main parts e The elO module that is part of the DECT Messenger software e The FieldPoint Explorer software for setting up the configuration of the FieldPoint modules OPC Object Linking and Embedding for Process Control Server Figure 38 Software Parts for the I O modules on page 114 shows how these modules are related Either elO OR FieldPoint Explorer can be active never both at the same time FieldPoint Explorer pg N V 24 to FP 1000 Figure 38 Software Parts for the I O modules The OPC Server software can be controlled by ONE application only Therefore you can have either the elO Module active OR the FieldPoint Explorer 114 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Connecting National Instruments modules Note Do not forget to close down the FieldPoint Explorer before you start the elO module en do not forget to close down the elO Module before starting up the FieldPoint xplorer Using the National Instruments FieldPoint Explorer software on page 115 describes the steps needed to use the FieldPoint Explorer software Using the National Instruments FieldPoint Explorer software 1 Ensure that the National Instruments FieldPoint Explorer software is installed correctly e Ensure that you have installed the National Instruments FieldPoint Explorer software as described
63. NFIG using the File gt Exit menu You can also create the registry files using eGRID using the button Generate Registry files for eTM in the right top corner of the interface The registry files are stored in the following directory C SSOPHO Messenger net exe An example of the file name is as follows eTM Site 1 Environment LOCAL reg for the local PC which is the PC where the eKERNEL is running If you have modules running on other PCs other registry file names are given which are to be executed on the PC where the modules are running For example eTM Site 1 Environment 192 168 1 81 reg for the PC with IP address 192 168 1 81 Note On these PCs you must also have eTM running if you want to use the Task Manager Note An Environment is specified in the name of this registry file The Environment is the IP address of a PC where a module is running On that PC you must install the registry file if you want to use the eTM on that PC DECT Messenger Fundamentals March 2012 93 DECT Messenger Customer Engineer Manual Environments defined as LOCAL refer to the PC where the eKERNEL is running whereas environments that have an IP address refer to the IP address of the PC where the modules are running To add the contents of the registry file into the registry double click the reg file To remove the contents from the registry again open the registry go to HKEY_Current_User Software Philips and remove t
64. PN Message str field in the table eLOCATION RPN e Location time current time Location date current date e Calling number calling number e Called number called number The destination group the message and the Alarm ID are used to dispatch the message to the appropriate destination s DECT Messenger Fundamentals March 2012 Comments infodev avaya com eLOCATION eLOCATION Module in eCONFIG The eLOCATION module is configured through eCONFIG z General Site 10 1 _JeDMSAPIIE Called dev sti eDMSAPIIE Caling dev str eDMSAPIE Ala id amp Site desciiplion Site 1 gt FALL i AtealD 2 Area description SIP DECT MERA Location Agent address 192 168 32 10 Location Agent port 28008 General timeout 10 Rety cout 5 Retry interval 10 Poling interval 60 gt gt gt Board definition gt gt gt REN definition Comments Defaut eLOCATION configuration 5 Inbound call handing gt gt gt eCSTA inbound event DMSA ound evel MN gt gt gt eDMSAPI inbound event gt gt gt eLOCATION Inbound result EG Interface with eKERNEL Ea Figure 34 eLOCATION module A number of parameters for example Site Area and so on are the same for all modules and therefore are not explained here However the following parameters are new in the eLOCATION module and require some explanation Location Agent Address This is the IP address of the DAP Controller DCC
65. SQL Server provides a user interface to perform Database maintenance You must install the DECT Messenger database in MS SQL Server manually MS SQL Server is a licensed product For more information about the license structure consult the Microsoft WEB Site The MS SQL Server also requires MS Windows 2000 2003 Server The DECT Messenger eKERNEL and the eWEB modules have access to the database through ODBC You must set up the ODBC link in the ODBC which is described in Installing ODBC How to set up the Databases Setting up the databases is described in Installing and getting started on page 81 However you must decide which type of database to use MS Access or MSDE Note If you decide to change database type after the installation is completed in most cases you can easily switch between the two However you cannot change database type from MS Access MSDE to SQL Server if you are running Windows 2000 2003 XP Professional because for SQL Server you must have Windows 2000 2003 Server Installing and getting started After installation you must make some changes to have a functioning system To install the software follow the actions in the procedures in the following sections Switch the Default WEB access in IIS off to avoid conflicts with the Apache WEB server in DECT Messenger Stopping IIS WEB Services Note This section is only applicable if Internet Information Services IIS is installed in your
66. This file contains individual records for the response s of each output device on an alarm The eLOG module is part of the eKERNEL and is activated if the license for eLOG is present It automatically stores the three files into the following default directory C Messenger Net eLOG You can change this path through the eCONFIG module Double click the Site menu option and you see the following window Site Description Site 1 Administrator name Kristien Daneels Administrator e mail kristien daneels ibsbe be eKernel IP address 192 168 1 85 Garbadge collection 600 Connection string CFG Provider Microsoft Jet OLI Connection string DATA Provider Microsoft Jet 0 Path eLOG c SOPHO Messenger Net eLOG Logging Number of logging days 12 Logging path C SOPHO Messenger net Watchdog eConfig Figure 51 eCONFIG module site menu In the menu option Path eLOG you can enter the path for the eLOG files The menu option Number of Logging days is NOT applicable for the eLOG files The eLOG files are never deleted by DECT Messenger Therefore it can be wise to change the path to another drive on the same PC or to a network drive This prevents the C drive from becoming overburdened with eLOG files 146 DECT Messenger Fundamentals March 2012 Comments infodev avaya com eLOG The logging information is written to a 1Kb buffer instead of to the files The contents of the files is updated as fol
67. WEB module Expand the item Modules gt eWEB Module One instance of the eWEB module eWEB area lt x gt is shown e Double click the eWEB instance to open the parameters properties Click IP addresses as shown in Figure 19 eWEB Properties on page 90 The first line in the right pane contains the loop back address 127 0 0 1 of the PC Do not change this The second line contains the correct IP addresses e Select the second line and click Edit e Enter the IP address of the PC where the Apache server resides in the field eWEB address str e Enter the IP address of the PC where the eKERNEL resides in the field eWEB ekernel address str e Any data in additional lines is normally not relevant and can be deleted Note To delete a line select the line click Edit click Delete A Warning Do not select a line and click Delete because that deletes the entire module Click OK to save the new settings 14 Verify the operation of DECT Messenger e Start the eKERNEL from the shortcut in the Windows Start menu e Start the CSTA_Service This appears in the system tray e Start the eDMSAPI module e Open your WEB browser and enter the correct DNS name or the IP address of the PC where the Apache WEB server resides e Log in with the name that you specified in the table eWEB_USER_AUTH The web page opens In the left pane go to Send DMS API Message Enter a message and select an extension from the l
68. YYYYMMDDHHMMSS for example 20010101000000 The Activate Timestamp and Deactivate Timestamp is used to define a time interval during which records are active You can use this functionality to anticipate future changes in availability of staff and is typically used in environments where there is extensive up front planning of staff resources flexible schedules holiday periods and so on Comments The Comments field contains additional information for administrative purposes Note If a group member is not active because of the member settings overflow to alternative devices is not activated Managing users DECT Messenger makes a distinction between the users for e WEB and users for eCONFIG The mechanisms for handling these users are exactly the same The only difference is that the eWEB users are applicable for Login and Authority levels in e WEB and eCONFIG users are applicable for Login and Authority levels in eCONFIG 42 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG Creating a new user The following procedure describes how to create a new user Create a new user 1 Open eCONFIG 2 Expand the All Users menu Note Two submenu items are listed eWEB and eCONFIG eWEB contains the users for eWEB while eCONFIG contains the users for eCONFIG These are separate from each other however the approach and authority mechanism is the same so th
69. ace on the Module FP 1000 One FP 1001 can control up to 9 I O modules The maximum number of FP 1001 modules one RS485 bus is 24 PS 2 Power Supply 24 Volts DC Din rail Mounting rail The modules must be mounted on this rail DECT Messenger Fundamentals March 2012 111 DECT Messenger Customer Engineer Manual Table 12 Overview of supported IO modules Module Type Description Additional info Al 100 Analogue input 8 Analogue inputs each can be set to one of the Module following ranges 30V 15V 5V 1V 0 30V 0 15V 0 5V 0 1V 20mA 0 20mA 4 20mA DI 300 Digital Input 8 discrete input channels These inputs are sinking inputs for 24VDC DI 301 Digital Input 16 discrete input channels These inputs are sinking inputs for 24VDC DI 330 Digital Input 8 discrete input channels Universal inputs work with any voltage from 5V TTL up to 250VDC VAC Compatible with sourcing sinking or power sensing applications DO 400 Digital output 8 discrete output channels Max 2A for each output max 8A for each module Maximum voltage 30VDC DO 401 Digital output 16 discrete output channels Max 2A for each output max 8A for each module Maximum voltage 30VDC For each I O module one Terminal Base is required TB 1 Figure 36 National Instruments rail connected to DECT Messenger on page 112 shows how one rail with National Instruments I O modules is connected to DECT Mess
70. ager messages from ESPA 4 4 4 compatible pager equipment e RS232 V 24 serial input many protocols are supported as input for generating a predefined message or a free message e DECT handset with E2 Low Rate Messaging Services LMRS messaging e E mail the DECT Messenger server PC send a message by e mail to a telephone set SMS to cell phone or any other output on DECT Messenger e Switches push buttons toggles message alerts generated by alarm contacts door contacts fire contacts and so on Analogue voltage current levels this form of message generation is used to guard industrial equipment For example equipment output messages can be pressure indication temperature and so on e Web interface from which you generate messages manually Programs you write that communicate using TCP IP socket with DECT Messenger DECT Messenger provides a port on TCP IP that is open to receive input data from this type of unique program e Calling a specific telephone number In this case the extension number that is dialled in combination with the originator telephone number CLI is used to generate a predefined message e An SNMPv1 or SNMPv2c trap can generate a message Message output DECT Messenger supports the following output e DECT E2 messages up to 160 characters Although DECT Messenger supports up to 160 characters the DECT equipment or the handset can limit this to 128 or even 48 characters If the handset
71. am You cannot change this parameter After you create a new group for an input program these parameters are assigned automatically Group members Use the Group members parameter to assign group members to the group assign devices to the group from the list of devices After assigned these devices become group members If the device for example an extension that you want to assign is not in the list create that device first according to the procedures Creating a new device on page 22 Use the Group members menu to open the window shown in Figure 10 Group members window on page 36 DECT Messenger Fundamentals March 2012 35 Avaya DECT Messenger Administrator Guide Group ID 11103_Firet Group name Fire Description Fire1 Comments Default configuration Input program eAPI gt gt gt Group authority Figure 10 Group members window The section Changing group member parameters on page 40 provides information on assigning new members editing members and deleting members e Group authority The Group authority field defines which users are granted access to the group to make changes using the eWEB interface or to use the eCONFIG If you specify ALL all users have access to this particular group and you do not need to enter all individual users As a result however you have no granular authority definition because all users are granted access Note that eWEB allows only mai
72. ance The database is handled is differently for local and remote maintenance Using eCONFIG Local on the DECT Messenger Server PC After the eCONFIG is installed on the DECT Messenger server PC the database is handled as shown in Figure 20 Database handling with eCONFIG on the DECT Messenger Server PC Local on page 91 90 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Using eCONFIG DECT Messenger PC eKERNEL eGRID At first time start up of eCONFIG At start up of eCONFIG Yes No Changes in Gro ps Users Devices At ExitYott eCONFIG Figure 20 Database handling with eCONFIG on the DECT Messenger Server PC Local After you start the eCONFIG for the first time a copy is made of the configuration database of DECT Messenger Messenger CFG MDB This copy is stored in the eCONFIG directory C SOPHO Messenger net eConfig Mdb with the file name Messenger WRK cfg After you make configuration changes using the eCONFIG these changes are stored in the copy of the database Messenger WRK cfg in the eCONFIG directory To make these changes active you must Making configuration changes active 1 Close down eTM eKERNEL eWEB and so on 2 Close eCONFIG using the menu option File gt Exit The operational database is deleted automatically The database from the eCONFIG is stored into the DECT Messenger directory and renamed to Messenger CFG MDB which is the new operational databa
73. anymore V 24 RS232 connections eCAP eESPA The eCAP and the eESPA modules allow you to connect RS232 devices to DECT Messenger There is a significant difference between the eCAP module and the eESPA module Therefore these modules are explained separately in the following subsections 142 DECT Messenger Fundamentals March 2012 Comments infodev avaya com V 24 RS232 connections eCAP eESPA eCAP There are four different types of devices that can be connected to the eCAP module using V 24 RS232 as follows e Nurse Call systems There are many types of Nurse Call systems offering data using V 24 RS232 However there is no standard protocol Building Management systems There are many types of Building Management systems offering data using V 24 RS232 However there is no standard protocol e Paging systems There are many types of Paging systems Almost all offer a V 24 RS232 interface carrying the ESPA protocol If the paging System supports ESPA 444 protocol use the eESPA module instead of the eCAP Line Printer Protocols Some older Building Management systems offer a line printer protocol over V 24 RS232 This is a simple type of protocol offering only incoming data There is no guarding on the protocol such as ACK NAK or timers Before using the eCAP module check which protocol is offered and check with Avaya to see if the protocol is supported by DECT Messenger If the protocol is supported install the corr
74. approach and authority mechanism is the same so the steps in this section apply to both 3 Select the menu item that contains the user you want to edit Select either eCONFIG or eWEB depending on where the user resides A list of users opens in the right panel 4 Open the Properties window for the user you want to edit Double click the user for which you want to change the properties 5 Change the parameters Change the parameters by clicking the item and changing the field contents 44 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG z eConfig user authority x Secuity level 99 Description admin Language EN Email address Messenger phiips com Al object authority True Security administrator True Comments The parameters are explained in User parameters on page 45 6 Confirm your choices Click OK and follow the instructions on the screen if applicable Deleting a user The following procedure describes how to delete a user Deleting a user 1 Open the User Properties window Follow Steps 1 2 3 and 4 of the procedure in Changing user properties on page 44 2 Delete the user Click the Delete button 3 Confirm your choices Click OK and follow the instructions on the screen if applicable User parameters The following parameter descriptions are applicable for the parameters for both eWEB and
75. asks creating a new device changing the parameters of an existing device editing device parameters The following are examples of device types in DECT Messenger e DNR in the DMC e Directory Number DN in SIP DECT e mail address cell phone number for SMS e relay contacts You must know the properties of each device type relative to the equipment that hosts it that is device properties in the DMC in the Mail Server and so on Note Task procedures are explained in the following sections To carry out these procedures you must have sufficient user rights to access all the menus that are used in these procedures If you do not have sufficient rights you cannot see the menu options described or you see them but cannot make changes Creating a new device Complete the following steps to create a new device Creating a new device 1 Access the eCONFIG Groups and Devices menu e Open eCONFIG 22 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG Expand the Groups and Devices menu by clicking the to the left of it 2 Add a new device e Right click the All Devices parameter Select New Device as shown in the following example f oa I6D Z Ubb EUMDE g All alarms IBS 1 867 eDMS H Allusers IBS 1 12345 eE SP IBS 2 67890 eESPA IBS 1 DO 03 08 el0 IBS 1 DO_03_07 el0 IBS 1 DO 03 05 el0 IBS 1 DO 03 06 el0 IBS 1 DO_03_04 e
76. at the format is correct you can export the table as an example Note Ensure that the format and the contents of the csv files are correct before you start the import function An improperly formatted csv file can corrupt your DECT Messenger system configuration which can cause unpredictable errors on page 773 gt Ensure that the format and the contents of the csv files are correct before you start the import function An improperly formatted csv file can corrupt your DECT Messenger system configuration which can cause unpredictable errors eLOG The eLOG module provides information on how DECT Messenger processes an incoming alarm from the input to the output device This can be necessary if it is not clear whether a person received a message or not The eLOG module does not have a user interface and does not provide nice charts However it provides three csv files with detailed information indicating how the alarm was processed Note You must have sufficient technical knowledge of DECT Messenger to understand the contents of the files DECT Messenger Fundamentals March 2012 145 DECT Messenger Customer Engineer Manual The following three files are automatically created and updated e INrqs csv This file contains individual records for each alarm that came into the eKERNEL e OUTrqs csv This file contains individual records for each outgoing alarm from the eKERNEL for each individual device e OUTrpy csv
77. atanndanannnaddandninnnte 7 GE ER EE E EEE RE E E 7 FEE REE 7 Chapter 2 Avaya DECT Messenger Administrator Guide ssssnnnavnnnnnnnnnnnnnnnnnnnnnvnvenennn 9 GREER E T E 9 Maya DECT Messenger OMNI RE RE a dE 10 Wha k Avaya DECT MeseohgE RE ER a EA atten 10 Fusa a S 12 KG GER Dasit COCE REE EE 14 HEGE er RENE SE AANEREN AEDS 16 Maintaining DEC T Messenger using CONFIG seriinin iiaa a Naa 19 SEES ES EA A E 19 TEL GE RE EE 20 EEE Ma JE EE NN A RNR 22 HE je RR TE E 31 Koncone a EEE a 37 e ee e A A E E E ER men cenit NR TN 42 Adding DECT device t0 the Messenger Syste cisirissieiciec soaa aranana aaan EEan 48 Chapter 3 DECT Messenger Customer Engineer Manual ccccccsscssseesseseeeeessseeeeeeees 53 PTGS a T E E E E E 53 lora Pidin ea ULL ERE EE RE A 54 Guidelines for maintenance and administration of a server or specialized computet 066 54 DET Messanger F RE een 56 Avaya DECT Messenger functional descripti M serian erinin 56 POCUS EEE ET OE SE EE NE yal 58 KA Ge TE NT EN ia ieastocanhiaaddanpsanniads 61 DECT Messenger in a WAN or MAN fem Ok nuagstdadnimnddlknnanetskdessmkjddvjassn dt 64 vo ERE ET 65 COTA eS ST IMK ENES user E aa EE AA ONAE 65 SOPHO CTI module License Manager I10ense5 Luamummadmummemuee emiren aiian 68 Betaled module fed avse a a E 69 FER Es pes 69 SOM SAP Luanda debanssatecaniedcaiacnaae eich eesnaideasaupaaes sckaaanbedaaeqtesade Secaguesdeatians 70 EEE hse E EA EA E A OAEIAE E
78. aya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support Web site http support avaya com Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http support avaya com March 2012 Comments infodev avaya com Contents Chapter 1 New in this PIG ssc viv ninsencneennvsninnisnniesintndesndguanatiasansnndan
79. ays an MS Access type and has file name Messenger_CFG mdb e Dynamic Database The dynamic database contains all data about messages There are three types of databases possible MS Access This is a simple solution that does not require extra database setup actions The disadvantage of the MS Access type of database is that the database slowly grows eventually consuming significant resources After you shut down the eKERNEL a database compression function runs to reduce the size of the database The database has the file name Messenger_DATA mdb The DECT Messenger eKERNEL has direct access to the database The eWEB module has access to the database through ODBC MSDE The MSDE MicroSoft Database Engine is the database engine that is used in the MS SQL database However no user interface is available and the maximum number of concurrent users is five This is not a problem for DECT Messenger because you do not need database maintenance on the DECT Messenger database To install the database under MSDE a Batch file is available The number of concurrent users is normally less than five The DECT Messenger eKERNEL and the eWEB modules have access to the database through ODBC You must set up the ODBC link in the ODBC which is described in Installing ODBC SQL Server 80 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Installing and getting started This is the most extended type of database
80. cket of the Watchdog card which provides two relay contacts However these are not used in the DECT Messenger configuration The contacts can only be activated after an application sends the correct commands to the card using V 24 RS232 DECT Messenger cannot send such commands to the Watchdog The Watchdog resets the PC if the eKERNEL is not running 120 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Understanding Security features DECT Messenger PC COM Port V 24 connection fro m com port to Watchdog carrying reset comands Power connector Serial port To Alarm Device 4 Figure 40 Configuration of the Watchdog card Note To use the reset and automatic startup ensure that the Reset button signals the PC to restart instead of signalling Windows to restart If the reset button signals for Windows to restart and Task Manager Is running Task Manager blocks the restart command Watchdog Installation The following procedure describes how to install the Watchdog Installing and connecting the Watchdog 1 Set DIP switches To enable command mode and set the timer in this example to 30 seconds make the following DIP switch settings on the Watchdog card SW1 sw2 sw3 sw4 SW5 swe SW7 sws OFF ON OFF OFF OFF OFF ON OFF Note The switches are only read at power up and after each time that the timer expires A sw
81. d ccccceeeeeseeeeeeeeteeeeeeeeaees 145 Receiving e mail cece eeeseeccceeeeeeeeeeeceeeeneeeeeeeee 130 REMOVE AFTER oiueiai ia 150 Removing a group member rnnrrrnnnrrrrnnnnnrnnnrrrnnnrvenen 40 Required Software annnnnnnnnnnnnnn nn nn nnnnnnnnnnnnnnnnnnnnnnn 77 RS232 d6vites naina Eia 142 Rules for administering a Server n se 54 Rules for maintaining a server esseere 54 S Security features mmrrrrrrrrrrrrrrrrnnnrvrerernrnnnrrrererrrnnnnnn 119 Security modules rrrrrnrvrnrnrrrvrrnnrnnrnrrrrnnrnnrrsrrrnnnnnsen 60 Sending e mail seinistir ananira eaa 130 Sending MESSAGES rannrrnnnnnnvnnnnnnrnnnnnnrrnnnnennrenennnnene 139 Sending SMS messages rarrnrrrnnnnnnnrrnnnnnnnrrnnnrnnnnnnne 139 SET or RESET cscs sccsietvess rnas ni 150 Set up database rrnrrrrrrrrrrrrrrnnnnrvrrrrrrrrrrrrnnnnnrnnsersn 81 SET RESET Structure mrrnrrnnnnnvnnrnrrnnnnnnvnnrrrrennnnnnnnnr 103 Setting up e mail integration eraonrrrnnnnnnrnnrnnrnnnnrr 130 SILENCE Interval rrrrrrnrrsnnnnrrnnrrnnnnrrrrrrrrrnnnnnvnnnseen 150 Simulation Options rsrnnnrnnnrrrrrrrrrnnnvnnnrrrrrrrnnnnnnnnenn 164 SJ 139 SMS messages uinmiaeskmnnvkudsrdenbbGanviatnidndssakven 139 software installation rrervrrrrnnrrnrrrvvrerrarnnnrnvnvenrnrnnn 114 Software requirements rrrrrrrrrvrnnrvrnrrrrrrrrrrnnnnrnnsennn 77 SOPHO CTI module rannnnnnnnvnvnvenrvrnrnnnnnnnrnnnrvevevensernrne 68 SOPHO CTI module licenses a
82. d is used in the two other LOG files that specifies the output processing e DATE Date in format YYYY MM DD TIME Time in format HH MM ss e SET or RESET DECT Messenger Fundamentals March 2012 147 DECT Messenger Customer Engineer Manual The incoming request was a request to Set or Reset an alarm e TYPE Indicates the type of incoming message msgrqs Message request or also called incoming alarm incrqs IC Incoming Confirmation e INPGM id The Input Program ID Each input program has its own unique identifier An Input Program ID is an identifier only and the digits do not necessarily have a meaning however there the common convention is to use the digits as follows Table 16 Default Input Program Identification Digit Meaning 1 Site identifier 2 Area identifier 3 Input program identifier 1 eCAP or eAPI or eESPA 4 eVBVOICE 5 eCSTA 6 el0 7 eWEB 8 eSMTP server 9 eDMSAPI 4 and 5 01 99 Input program sequence number INPGM Appl Input Program Module Application name The previously mentioned Input Program ID is always unique however this input Program Module Application name is not always unique INPGM Manufacturer Description of the manufacturer of the input program It is a description only This field is not used in alarm processing at all e INPUT DEVICE Some input programs generate a specification of where the alarm cam
83. d can be the interface to the cell phone provider This option is mainly used as an alternative device You can forward the message to a cell phone if a message to a DECT handset is not acknowledged E mail messages DECT Messenger can send e mail using Simple Mail Transfer Protocol SMTP to any e mail server e Digital output to control relays or similar equipment In the event of an alarm use the relay contacts to control equipment such as lamps door contacts or hooters Contacts are used as alternative devices overflow in case a message is not confirmed ESPA 4 4 4 pager protocol DECT Messenger can send messages to paging equipment using the ESPA 4 4 4 protocol DECT Messenger Fundamentals March 2012 11 Avaya DECT Messenger Administrator Guide Modules overview DECT Messenger consists of separate modules There are three main groups of modules Core core components of the software including security and maintenance tools Input Output modules used for sending or receiving messages to or from supported devices Add Ons optional expansion modules adapted for specific customer needs e Web Administrator a web application that enables web based access to a limited set of functions The following sections provide an overview of the modules Detailed module descriptions are provided in Avaya DECT Messenger Installation and Commissioning NN43120 301 Core modules The following core modules a
84. describe the steps necessary to start the eCONFIG module Before starting eCONFIG 1 Ensure that DECT Messenger is correctly installed and already preconfigured by a technician 2 Ensure that the Kernel software is installed and running If you are on a remote PC not the server PC ensure that the main server is booted If you are using the server PC an icon appears in the Windows task bar to indicate that the eKERNEL is running start S MeASYN SOPHO Massen BG ODMSAPI SOPHO Messe CeKERNEL SOPHO Messe G2eCSTA SOPHO Messeng If other modules are also running an icon is displayed for each for example the eDMSAPI To launch the eCONFIG configuration utility 1 Use the shortcut available in the Start Menu Start gt Programs gt Avaya DECT Messenger gt eCONFIG 2 Enter your login information Log in with the username and password provided by your system manager If you are the system manager and you have not changed any usernames and passwords yet log in with the default login The default login is admin username admin password 3 Select the database Note The eCONFIG asks you which database you want to use Ensure that you read the information on database handling in eCONFIG basic concepts on page 14 before proceeding DECT Messenger Fundamentals March 2012 19 Avaya DECT Messenger Administrator Guide You have two options for database selection e Click YES the
85. dge the alarm is reset SET This command sets an alarm that is only reset after a Reset is sent from the same Input Module to the same Group Alarm Id In the case of a V 24 input module that sends a message string the same message string must appear in the reset command RESET This command can reset an alarm that was earlier set using a SET command For the command to be successful the alarm input must be exactly the same as that set by the SET command with exactly the same message In the eAPI Module the Alarm ID and the Group must be the same but the message can be different Note that in the eAPI all outstanding alarms are reset after receiving a reset command e If an alarm is set and you have set an overflow to an Alternative device the overflow is only activated after the device gives a NAK at each retry and the retry counter is expired If you send a normal message to a DECT extension that is within reach of the radio signals and is switched on the overflow never takes place because DECT Messenger receives an ACK Only if the handset is switched off or not in reach of radio signals does the DMC generate a NAK then the message goes to the Alternative device after the specified number of retries If you send an urgent message to a DECT extension and the user of the DECT extension does not press OK or Delete on the handset the DMC sends a NAK after 30 seconds ringing time The message goes to the Alternative device aft
86. ding messages to an ESPA 4 4 4 interface pager equipment elO for enabling disabling discrete output contacts eSMTP for sending e mail to an e mail provider eSMS for sending SMS messages to GSM phones Note The output program is associated with a Site ID which is typically 1 and an Area ID If there is more than one entry of the same output program each one can have a different area Select the correct area Note Selecting the output program is only possible when you create a new device Always use the Browse button to select the output program Figure 8 Select Output Program browser window on page 26 shows the browser window x Normal v Subset Clear subset Refresh TCPCUIENT Area id n TCPCLIENT Pam name str TCPCLIENT Comments str 1 eDMSAPI Figure 8 Select Output Program browser window Device ID The device ID is the actual identifier of the device in the output equipment 26 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG Device ID consists of lt board id gt and lt index gt delimited with For example 04 01 Table 2 Variable definitions Variable Definition lt board id gt A fixed length value in the range of 01 to 32 which indicates the DMC card ID in a PBX lt index gt Avariable length value in the range of 00 to 509 which indicates the index of a DECT handset sub
87. dule is an input and output module that requires specific additional hardware from National Instruments If no COM port in the PC is available a multi IO board is required The additional hardware uses an RS 232 connection The elO module connects external hardware to the Avaya DECT Messenger Use either digital or analogue input devices for alarm generation These devices connect to the National Instruments panel The panel informs the elO module of the presence of DECT Messenger Switches motion detectors or fire detectors are used as input devices Voltage or current levels are used as analogue input devices An alarm is activated based on the level of the voltage current You also use the National Instruments panel to switch external hardware on or off when the output component of the elO module is being used More information on the National Instruments panel can be found on the National Instruments web site www ni com eSMTP 70 The eSMTP module is an output module Use it to send e mail alarm messages to a specific e mail address To send e mails you must enter the IP address of an SMTP protocol e mail server on the network An e mail message is sent to one e mail address only No option exists to send the same message to multiple e mail addresses simultaneously although you can send the same message more than once to different e mail addresses The subject of the message is alarm message and the body is the alarm message An SMTP mail
88. e are no loop conditions defined in the list of alternative devices A value of 2 indicates that the alternative device is contacted after the second attempt IO Register This parameter is only applicable for devices that are assigned to output program eDMSAPI All devices with this value set to True are monitored by the eDMSAPI to see if an E2 message is sent After a device sends an E2 message the message always goes to DECT Messenger directly and not to the destination number Messages sent to DECT Messenger are processed by DECT Messenger in the same way that messages from other input devices are processed There must be a correct specification in the eDMSAPI inbound configuration that points to a group and an alarm The message is sent to the group members in the group that is assigned to the inbound configuration in the eDMSAPI Alternative devices Use this parameter to assign one or more alternative devices to a device After you click this item a panel at the right side of the window displays the list of possible alternative devices Select New from the menu to add an alternative device Select Edit to make changes in the list of alternative devices already assigned to this device Remote access site The Remote access site parameter is only applicable when you have more than one site and you are using the web interface A web server eWEB and a device are each assigned to only one site if both are assigned to the same site
89. e from for example the eSMTP_server module indicates the Senders E mail Address After an alarm comes in through eCSTA or eDMSAPI and the Calling Line ID is sent over the CSTA connection you see the CLI of the calling extension e MESSAGE 148 DECT Messenger Fundamentals Comments infodev avaya com March 2012 eLOG This is the message as it is sent to the output device Note that this message can differ from the original message There are two main items that can cause a difference between the original message and this message field Alarm Length as specified in the Alarm ID definitions If the Alarm Length is set to 10 characters only the first 10 characters of the original message are regarded as relevant and the remaining characters are stripped off Message Format as specified in the eVBVoice Settings of the Alarm ID in eCONFIG The Message Format allows conversion of the original message e MESSAGE Original This is the original message as it came from the Input Program e ALARM id The ALARM id is the unique alarm identifier for processing the input request This Alarm Identifier contains parameters on how the alarm must be processed e ALARM Prty Alarm Priority as specified in the Alarm Record for this Input Request e ALARM Description Alarm description that is associated with the ALARM id in the Alarm Record for this input Depending on the Input Program type it provides either the ALARM id or the descr
90. e input module For example eDMSAPI area One are listed e Expand this instance The items Alarm and Group appear Right click Group and select New Group in the pop up menu 6 Configure the new group Make the following configuration changes e Populate the Group Name If you are adding a single DECT handset use the DN of this handset as the group name e Populate the Description e Group Members Click New Browse under Device ID for the device you created in Step 2 e Group Authority Click New Under User ID browse for ALL 7 Open the Inbound data call handling menu e In eConfig open the menu Modules and expand the eDMSAPI module by clicking the beside it Under the eDMSAPI module the instances of the input module For example eDMSAPI area One are listed e Right click the instance of the eDMSAPI module For example eDMSAPI area One and click Open in the pop up menu e Scroll to the bottom of the menu and expand Inbound data call handling 3 choices are displayed Inbound Inbound Event Inbound Result 50 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Adding a DECT device to the Messenger system Module eDMSAPI xj PBX license Messenger Guarding polling interval 60 Guarding retry interval 20 Message delay 3 General timeout 15 Timeout for second acknowledge 30 Datapath delay 2 eCSTA area for QD 1 Comments Auto create grou
91. e steps in this section apply to both 3 Access the pop up menu In the All users menu right click either eCONFIG or eWEB CE pbx File View SOPHO Messenger Net Import Export License informabon Site She 1 3 All alarms All users Omir 3 eWeb us a Be Groups and c Refresh EG Holiday pe ae vo Request information received 10 26 42 4 Create a new user Depending on the option you chose in step 3 select one of the following New eConfig User New eWEB User 5 Enter the parameters for the new user Select each item in the left panel and enter parameters DECT Messenger Fundamentals March 2012 43 Avaya DECT Messenger Administrator Guide I User ID Password Secuity level 40 Description Language Email address Al object authority False Security administrator False amp Comments Defauk 8 User ID The curert value for this parameter is The parameters are explained in User parameters on page 45 6 Confirm your choices Click OK and follow the instructions on the screen if applicable Changing user properties The following procedure describes how to change the properties for user Changing user properties 1 Open the Group Members window 2 Expand the All Users menu Two menu items are available e WEB and eCONFIG eWEB contains the users for eWEB and eCONFIG contains the users for eCONFIG These are separate from each other however the
92. eCONFIG At start up of eCONFIG Yes No Changes in Groups Users Devices Figure 2 Database handling after eCONFIG is on local PC After you open the eCONFIG for the first time the eCONFIG makes a copy of the operational configuration database in DECT Messenger This copy is stored locally on the server PC where 14 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Avaya DECT Messenger overview eCONFIG is running If you make configuration changes using the eCONFIG these changes are stored in the local working copy of the database in the eCONFIG To make these changes active you must close down all the DECT Messenger modules and then close the eCONFIG using the File gt Exit menu The operational database is deleted automatically and the database from the eCONFIG is saved into the DECT Messenger directory and becomes the new operational database After you restart the modules that you closed down the new configuration becomes active After you make changes in Users Groups or Devices the changes are saved in the eCONFIG database as well as in the operational database and so are immediately activated Note While making configuration changes with eCONFIG ensure that no one else is making changes in the operational database If there are other pending changes an error may occur after you shut down the eCONFIG and attempt to apply the configuration changes Note If there are monitored devices in t
93. eLOCATION inbound result Refers to the table eLOCATION INBOUND_RESULT This table defines the relation between the Calling Line ID the Called Line ID and the Group destination to which the alarm message must be sent Connecting National Instruments modules General The Digital Input Digital Output and Analogue Input options are achieved using FieldPoint modules of National Instruments Figure 35 Rail with National Instruments FieldPoint IO Modules on page 111 shows the National Instruments IO modules on a rail 110 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Connecting National Instruments modules Figure 35 Rail with National Instruments FieldPoint IO Modules The various types of IO modules that are supported for DECT Messenger can be classified as control modules or I O Modules Table 11 Overview of supported control modules on page 111 and Table 12 Overview of supported IO modules on page 112 give an overview of these modules Table 11 Overview of supported control modules Module Type Description Additional info FP 1000 Control Module with This module is as interface module between the V 24 interface to I O modules and DECT Messenger The FP 1000 DECT Messenger can control up to 9 I O modules directly Up to 24 FP 1001 modules can be connected through RS485 bus to expand the system with extra I O modules FP 1001 Expansion Control Must be connected to the RS485 interf
94. ecialized software for servers Consider installing specialized software to provide anti virus protection maintenance tools and firewall protection Firewall policies can be implemented in the entire network based on enterprise firewalls Where these are not available a desktop solution is acceptable Avaya applications can use a range of ports and access types Contact Avaya for information about ports and access Anti virus and firewall software must be included in the list of applications that require periodic updates Popular maintenance tools include ScanDisk and Defrag After an unpredictable event scanning the disk can be performed automatically or manually Database applications are very sensitive to this fragmentation leading to potential performance bottlenecks or application errors so Avaya recommends scheduling regular defragmentation during off peak hours 6 Provide physical security for the system A power failure is one of the most common problems in a server environment and also one of the most dangerous because power failures can cause data loss after the system shuts down without closing data files and applications An Uninterruptible Power Supply UPS filters the current and in the event of a general power failure provides the system with enough power that the applications can close properly DECT Messenger Fundamentals March 2012 55 DECT Messenger Customer Engineer Manual Also consider location and environm
95. ect eCAP module If a Line Printer protocol is required you can build the protocol yourself Remember that the DECT Messenger structure is based on five parameters see Parameters required to set an alarm on page 96 You must know which parameters are coming in from the external system and you must specify these parameters in DECT Messenger For more information see Avaya DECT Messenger Installation and Commissioning NN43120 301 which describes the supported protocols in detail eESPA The eESPA module supports the ESPA 444 protocol This is a complex protocol see Avaya DECT Messenger Installation and Commissioning NN43120 301 for more detailed information about the protocol Read the information provided for the protocol before attempting to set up the eESPA Module DECT Messenger Fundamentals March 2012 143 DECT Messenger Customer Engineer Manual Using Import Export menu You can use eCONFIG to import and export configuration database tables The menu options are shown in Figure 48 Import Export menu options on page 144 D eCONFIG SOPHO Messenger Net File View fet G SOPHO Messenger Net Import H S License information 3 6G Site Site 1 did Areas Figure 48 Import Export menu options The Import Export function can only handle files of the type csv Double click Export to open the following window eCSTA eCSTA_INBOUND_EVENT eCSTA_INBOUND_RESULT eDMSAPI eDMSAPI_INBOUND eDMSAPI_INBOUN
96. ember status This field indicates the status of the member based on its presence This status comes from the comparison between the actual time date and the presence definition on the device as group member The presence definition is defined through eCONFIG or eWEB after a device is assigned to a Group or after you change the settings of a device in a group e MESSAGE This is the actual message that is send to the output device Here you see the same message as in the Message field in the INrqs csv file e ALARM id This shows the ALARM id that is used for the outgoing message to the device According to the structure of DECT Messenger an Alarm id number or Alarm Description is provided by the Input program for a certain incoming alarm The Alarm ID and the Description has a fixed relation In the database settings are related to this Alarm id that specifies how the incoming alarm must be processed through DECT Messenger Therefore you see this Alarm id also in this file for Outgoing message to a device This Alarm id is the same alarm ID as found in the INrqs csv for a specific incoming alarm e ALARM Description Some input programs deliver a character string which is an indication for how the alarm is processed such as priority and so on instead of an Alarm id If the input program delivers such a string for example eWEB eCAP eAPI and so on it is always fixed to an Alarm id This Alarm id describes how the alarm must be processed
97. en the eKERNEL and the module e Detail Shows communication As well if you left click a line in the logging pane you can see the whole line displayed in the Detail window e Module tab At the right side of the logging tab this lists the jobs that are waiting to be executed The bottom of the eKERNEL window shows all the commands going to or coming from the eKERNEL DECT Messenger Fundamentals March 2012 163 DECT Messenger Customer Engineer Manual Simulation Options in a Module You can use a simulation menu in modules to simulate an message The simulation is different for each individual module because the nature of the modules differ Figure 61 Accessing Simulate Options on page 164 shows you how to access the simulation menu e10 SOPHO Messenger Net eKernel el0 lt cfgrqs gt Simulate gt Disconnect Figure 61 Accessing Simulate Options eKERNEL Service Options As shown in Figure 62 Accessing Reset all alarms on page 164 eKERNEL offer the following service options Reset All Alarms The menu item eKERNEL gt Reset All Alarms clears all alarms in DECT Messenger e Refresh Logfile The menu item eKERNEL gt Refresh Logfile stores the latest log information in the eKERNEL log file eKERNEL SOPHO Messe File eKernel rek Reset all alarms Sit Refresh Logfile E License Figure 62 Accessing Reset all alarms 164 DECT Messenger Fundamentals March 2
98. enger On this rail there can be various types of I O Modules The maximum number of modules for each rail is eight The modules shown in Figure 36 National Instruments rail connected to DECT Messenger on page 112 are examples only DECT Messenger 24VDC power FP 1000 Al 100 DI 330 inputs inputs outputs A C V 24 interface Figure 36 National Instruments rail connected to DECT Messenger Note The maximum number of contacts for each elO Module in DECT Messenger is 128 Figure 37 National Instruments Modules connected to DECT Messenger on page 113 shows a configuration of three rails with National Instruments modules connected to a DECT Messenger The three rails with modules are connected together through the RS 485 bus 112 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Connecting National Instruments modules Note A multi rail configuration is not part of the standard product and is only available on a Project basis DECT Messenger 24VDC power inputs inputs outputs A K V 24 interface 24VDC RS 485 einai interface inputs outputs 24VDC RS 485 power interface Figure 37 National Instruments Modules connected to DECT Messenger inputs outputs Note The connection between the DECT Messenger computer and the first rail is achieved using V 24 Therefore the maximum cable length is determined by the V 24 characteristics and the cable type If y
99. enger using eCONFIG The language field contains a four digit identifier that represents the language used for eWEB and eGRID access The codes are those used in an iSeries 400 and are in the range of 29xx Currently supported values in eWEB are the following e 2909 Belgian English e 2963 Belgium Dutch e 2966 Belgium French Check the commercial documentation to determine if other languages are available If other languages are available the codes are as follows e 2922 Portuguese e 2923 Dutch Netherlands e 2924 English e 2925 Finnish e 2926 Danish e 2928 French e 2929 German e 2931 Spanish e 2932 Italian e 2933 Norwegian e 2937 Swedish e 2980 Brazilian Portuguese Language field for eCONFIG user The language identifier for the eCONFIG consists of a two character identifier For example EN represents English NL represents Dutch and so on Check with the commercial department to determine which languages are available e mail address The e mail address field contains the e mail address of the user After the user sends an e mail using the web interface Send SMTP Message menu this e mail address is used in the From field that is the originator address All object authority The user can maintain all groups in DECT Messenger with the All object authority parameter Remember that a user can be assigned to a group After assigned to a group the user when logged in can make changes in the
100. ent air conditioning ventilation and so on for the equipment 7 Avoid renaming computers Avoid changing the name of a computer This type of change can have far reaching implications sometimes necessitating the reinstallation of applications DECT Messenger overview This section contains the following topics e Avaya DECT Messenger functional description on page 56 e Modules overview on page 58 Linking modules on page 61 Avaya DECT Messenger functional description DECT Messenger is a software platform that allows message generation message routing and message protocol conversion DECT Messenger can be used as alarm equipment because messages can be configured to indicate an alarm situation In fact in the terminology of DECT Messenger a message is also called an alarm Figure 12 Input and Output on page 56 shows the various inputs and outputs of DECT Messenger ESPA 4 4 4 RS232 V 24 Telephone call LRMS DECT Messaging Email Contacts Analogue levels WEB interface Your own Application Figure 12 Input and Output 56 DECT Messenger Fundamentals DECT Messenger LRMS DECT Messaging Message to Ergoline non LRMS DECT handset SMS to Cell Phone Email Contacts ESPA 4 4 4 March 2012 Comments infodev avaya com DECT Messenger overview Message input The following input can generate messages in DECT Messenger e ESPA 4 4 4 pager protocol DECT Messenger can receive p
101. er Manual This tag specifies from which module the message comes In Figure 54 IO Module log file on page 157 the message comes from the second module e lt contact gt 01 lt contact gt This tag indicates the contact on the IO module e lt sts gt 1 lt sts gt This tag indicates the contact status 1 means that the contact was activated In the file shown in Figure 54 IO Module log file on page 157 the following messages have been exchanged between the elO module and the eKERNEL for each line 1 18 11 2002 11 53 04 O TCP lt xml gt lt msgrqs gt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 01 lt contact gt lt sts gt 1 lt sts gt lt msgrqs gt lt xml gt An outgoing message request from elO to eKERNEL Contact 01 on module 02 has been activated The input module is type DI 2 18 11 2002 11 53 05 O TCP lt xml gt lt msgrqs gt lt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 01 lt contact gt lt sts gt 0 lt sts gt lt msgrqs gt lt xml gt An outgoing message request from elO to eKERNEL Contact 01 on module 02 has been de activated The input module is type DI 3 18 11 2002 11 53 06 I TCP lt xml gt lt msgrqs gt lt id gt 00431 lt id gt lt site gt 1 lt site gt module gt 03 lt module gt lt contact gt 01 lt contact gt lt sts gt 1 lt sts gt lt reset_delay gt 3 lt reset_delay gt lt msgrqs gt lt xml gt Anincoming message request in elO
102. er the specified number of retries If an alarm is set and an overflow occurs to an alternative device the alarm can only be reset with an alarm input from the same Input Module with the same Alarm Identifier however with the properties RESET after SENT After you receive an alarm through eAPI the options shown in Table 10 Options for alarm handling on page 107 apply to alarm handling 106 DECT Messenger Fundamentals March 2012 Comments infodev avaya com eLOCATION Table 10 Options for alarm handling Field set or Field DECT Messenger action reset Remove after set sent Alarm processed as sent alarm set reset Alarm set and waits for a reset set calc System sets the alarm The system searches in the ekERNEL ALARM table for a Remove after SENT for that Input Module with the same Alarm Description If the system cannot find this it searches for a Remove after Reset with the same alarm description If the system cannot find this it searches for the alarm description Other in for the same Input Module reset sent Resets all alarms from this input program reset reset Invalid input reset calc Invalid input eLOCATION You can use eLOCATION to determine the approximate location of a SIP DECT handset in a SIP DECT environment after the handset sends a message to a predefined special number eLOCATION is specifically used to support emergency situations The loca
103. erates a backup immediately DECT Messenger Fundamentals March 2012 127 DECT Messenger Customer Engineer Manual 99999 eBACKUP Properties TES General Shortcut 2 99999 eBACKUP Target type Application Target location Exe Target Messenger Net Log drive C Site 1 Batch Y V Run in separate memory space 1 Run as different user Start in C SOPHO Messenger Net Exe Shortcut key None Run Normal wind 3 comme Find Target Change Icon or cea ay Figure 42 Shortcut definition to eBACKUP Note Figure 42 Shortcut definition to eBACKUP on page 128 shows only a part of the line The whole line in the Target field of the shortcut is C SOPHO Messenger net Exe eBACKUP exe Path C SOPHO Messenger net Log drive C Site 1 Batch Y e Scheduled using Windows Scheduler If you want automatically created backups of files you must use the Scheduler in Windows to start the Backup module If activated from the Scheduler BACKUP makes a copy of the files that you have specified in the eBACKUP configuration tables in the directories that you have specified Note It is not sufficient to start the eBACKUP exe file from the scheduler You must specify the correct parameters in the scheduler as well How to set up a Scheduled task for eBACKUP 1 Open the Scheduled Tasks wizard 128 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Us
104. ertr veer rere 164 FEEL ESS 164 1 ERE EEE 165 DECT Messenger Fundamentals March 2012 5 6 DECT Messenger Fundamentals March 2012 Chapter 1 New in this release Features There are no new features introduced with this release Revision history March 2012 November 2010 June 2010 May 2009 October 2008 September 2008 May 2008 DECT Messenger Fundamentals Standard 04 02 This document is up issued to support Avaya Communication Server 1000 Release 7 5 and contains additional changes relating to updates in Release 4 1 of the Messenger software Standard 04 01 This document is up issued to support Avaya Communication Server 1000 Release 7 5 Standard 03 01 This document is up issued to support Avaya Communication Server 1000 Release 7 0 Standard 02 01 This document is up issued to support Communication Server 1000 Release 6 0 Standard 01 06 This document is up issued to support Communication Server 1000 Release 5 5 and contains additional changes relating to updates in Release 4 of the Messenger software Standard 01 02 This document is up issued to support Communication Server 1000 Release 5 5 and contains changes relating to updates to the Messenger software Standard 01 01 This document is issued to support Communication Server 1000 Release 5 5 Some of the information in this March 2012 7 New in this release new document was previously in DECT Fundamentals NN43120 114 8 DECT M
105. es In fact the tables eKERNEL_GROUP and eKERNEL_MEMBER in the configuration database are filled in correctly after you use the eCONFIG module for configuration Figure 25 Input output relationships on page 99 shows an example of the relation between the input program and the output devices and uses the elO Module as input module 98 DECT Messenger Fundamentals March 2012 Comments infodev avaya com eDMSAPI Inbound Module e10 F xs Site ID 1 Site description Site 1 Area D 1 Area description Area 1 Manufacturer NATIONAL INSTRUMENTS Model BASE Auto create group False Default output program eDMSAPI Default output program facity C933 Input program description Default description Input program comments 8 Modules and Contacts gt gt gt Modules gt gt gt Contacts Analog input ntact iscrete input gt gt gt Contacts Discrete output Interface with eKERNEL Figure 25 Input output relationships Figure 25 Input output relationships on page 99 shows the settings in the input module IO and illustrates the relation between the contacts push buttons switches that are connected to the module For example contact 01 under elODI Contact str has the Group name Fire1 in the column elODI GRP str Only elODI_Group_ is shown in Figure 25 Input output relationships on page 99 Under the elO Module in the eCONFIG two menus appear A
106. essenger Fundamentals March 2012 Comments infodev avaya com Chapter 2 Avaya DECT Messenger Administrator Guide This chapter contains information on the following topics Avaya DECT Messenger overview on page 10 What is Avaya DECT Messenger on page 10 Modules overview on page 12 eCONFIG basic concepts on page 14 DECT Messenger concepts on page 16 e Maintaining DECT Messenger using eCONFIG on page 19 eCONFIG Section Starting the eCONFIG on page 19 eCONFIG main window on page 20 Managing devices on page 22 Managing groups on page 31 Managing group members on page 37 Managing users on page 42 e Adding a DECT device to the Messenger system on page 48 Preface This chapter contains an overview of Avaya DECT Messenger in general and information for users of the eCONFIG module specifically It contains important information on the underlying structure of the eCONFIG module and on creating deleting and making changes to Users Devices and Groups This chapter does not cover all of the menus and associated menu items that are available in the eCONFIG module Menus and associated menu items that are not covered require detailed technical background knowledge For information about the other menu parameters in the eCONFIG module or information for any of the other modules in Avaya DECT Messenger refer to Avaya DECT Messenger Installation and Commissioning NN43120 301 DECT Messenger
107. ew device Make the following configuration changes e Select eDMSAPI as the Output program e For Device ID enter either Board_Number Index_Number if you are configuring traditional DECT handsets oR a DN if you are configuring SIP DECT handsets Example For a DMC Card in Slot 4 of an Option 11c Cabinet and a DECT handset subscribed to index 2 the Device ID is 04 02 For more information about Device ID see Device parameters on page 25 e Configure the Output Program Facility according to the type of DECT handset you have Example C4050 e Visual DNR The Directory Number DN of the DECT handset Example 2947 e Description Add a description of the handset This can be the name of the handset owner Example Emmett Lee This description is displayed on the eWeb Send DMS API Message Extension box e Set IO Register to True 4 Check alarms e In eCONFIG open the menu Modules and expand the eDMSAPI module by clicking the beside it Under the eDMSAPI module the instances of the input module For example eDMSAPI area One are listed Expand this instance The items Alarm and Group appear Click Alarm e Ensure that you have at least two Alarms as follows E2_MSG_N E2_MSG_U DECT Messenger Fundamentals March 2012 49 Avaya DECT Messenger Administrator Guide 5 Add a group In eCONFIG open the menu Modules and expand the eDMSAPI module by clicking the beside it Under the eDMSAPI module the instances of th
108. for example regarding system restart the eCONFIG or eGRID remain the confirmation tool of choice Web Administrator provides the following functionality e Sending messages directly to devices such as the following DECT handset Mobile GSM phone Windows pop up message E mail e Sending group and user messages e Sending script messages DECT Messenger Fundamentals March 2012 75 DECT Messenger Customer Engineer Manual e Reporting functions Inquiry active alarms and ended alarms Inquiry active scripts and ended scripts e Basic maintenance Work with group members Work with alternative devices Advanced maintenance Work with groups Work with users Work with devices Work with facilities e Expert maintenance Import Template configuration Refer to Avaya DECT Messenger Installation and Commissioning NN43120 301 for more information What is required to run DECT Messenger Hardware Requirements The hardware requirements for DECT Messenger are grouped into mandatory requirements and optional requirements The optional requirements depend mainly on the number of modules and users and the type of modules e Mandatory PC Requirements Intel Pentium 4 processor 1 8 GHz 256K cache 256MB SDRAM 10 100 MB Network interface card 3 5 Floppy Drive 10 GB free Hard disk space 76 DECT Messenger Fundamentals March 2012 Comments infodev avaya com What is required to run DECT Messenger
109. fresh copy of the operational database because then you are sure there is no database inconsistency Using eCONFIG Remote on remote PC client in the Network After the eCONFIG is installed on the DECT Messenger server PC the database is handled as shown in Figure 21 eCONFIG database handling when used on a remote PC client PC on page 92 DECT Messenger Server PC eCONFIG Client PC eKERNEL eGRID eCONFIG At first time start up of eCONFIG At start up of eCONFIG Yes No Changes in Groups Users Devices 1 Figure 21 eCONFIG database handling when used on a remote PC client PC After you start the eCONFIG for the first time on the remote PC a copy is made of the configuration database of DECT Messenger Messenger CFG MDB This copy is stored on the remote PC where the eCONFIG is running in the eCONFIG directory C SOPHO Messenger net eConfig Mdb with the file name Messenger WRK cfg You cannot make system configuration changes in this database only changes in e Users Groups e Devices After you make changes in Users Groups or Devices these changes are stored in the eCONFIG database Messenger WRK cfg and in the operational database Messenger CFG m b and are therefore immediately active Saving this information into the operational database is done by sending an XML string from the eCONFIG to the eKERNEL The eKERNEL stores this information into the operational database Note
110. ger e Switches push button toggle message alerts generated by alarm contacts door contacts fire contacts and so on 10 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Avaya DECT Messenger overview Analogue voltage current levels this form of message generation is used to guard industrial equipment For example equipment output messages can indicate pressure temperature and so on e Web interface from which you generate messages manually Programs you write that communicate using TCP IP socket with DECT Messenger DECT Messenger provides a port on TCP IP that is open to receive input data from this type of unique program Message output DECT Messenger supports the following output e DECT E2 messages up to 160 characters Although DECT Messenger supports up to 160 characters the DECT equipment or the handset can limit this number to 128 or even 48 characters If the handset supports only 48 characters the message is broken into sections and sent in parts to the handset e Messages sent to Ergoline or DECT extensions during ringing and after a call is connected Each device type can specify message length Messages that are too long to be displayed are broken into sections suitable for the display devices e SMS messages to cell phones DECT Messenger can send SMS messages to cell phones A modem or a box that behaves like an actual cell phone with a Subscriber Identity Module SIM car
111. ger using eCONFIG on page 19 the group identifier is 00001 The group identifier can be a group name or any string of characters e Group Member Device The group is composed of group members and each group member is an actual device for example an Ergoline a DECT handset or an e mail address The output device can be a member of more than one group For example a DECT handset with extension number 2000 can be assigned to more than one group as a group member In Figure 6 eCONFIG on page 17 Group 00001 has two devices 2000 and 1010 Device 2000 uses the output program eDMSAPI which means that Device 2000 is a DECT handset using E2 messaging e Output Module Output Program An output device makes use of an output module also referred to as an output program You can specify settings in the output module to process the output alarm Refer to the following sections for instructions on creating deleting and changing parameters for Groups Users and Devices e Managing devices on page 22 e Managing groups on page 31 e Managing group members on page 37 e Managing users on page 42 18 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG Maintaining DECT Messenger using eCONFIG This chapter explains the eCONFIG user interface and available functionality e Starting the eCONFIG on page 19 Starting the eCONFIG The procedures below
112. group configuration of the groups to which this user is assigned However if the All object authority option is set to True the user is allowed to maintain and make changes in all groups in DECT Messenger This gives the user administrator privileges for all groups DECT Messenger Fundamentals March 2012 47 Avaya DECT Messenger Administrator Guide In most cases the False value is used so that the user does not have all object authority e Security administrator The Security administrator value is set to either True or False Set the option to True to allow the user to maintain the user settings of other users that is to give the user Administrator rights for all other users including the right to change passwords and so on There is a difference in implementation between the eWEB and the eCONFIG Security administrator rights in eWEB After a user with security administrator rights logs in to the web interface that user has access to view the eWEB_USER_AUTH table in which the user passwords are visible in ASCII text The user can also change the passwords for all users using the Change Password option Security administrator rights in eCONFIG Users with security administrator rights in the eCONFIG see a list of all users in the All users gt eConfig user menu These users can change settings and passwords for all users delete users and create new users Users with no security administrator rights see only their name
113. he eKERNEL handles this message request as an incoming alarm e Using eWEB Group messages you can send predefined and plain text messages to a group of devices The predefined messages can be split into messages for all groups and group specific messages You can see the members of this group The eKERNEL handles this message request as an incoming alarm e Using eWEB User messages you can send predefined and free text messages to a group of devices The predefined messages can be split into messages for all users and user 72 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Detailed module descriptions specific messages You can see the members of this group The eKERNEL handles this message request as an incoming alarm Advanced The eWeb Advanced application is an expansion on the eWeb Basic application Use the advanced application to perform system management tasks using the web interface and to use script messages for emergency situations Use these system management tools when you need a quick overview of the configuration of the system or to make changes to groups settings or composition A Script message contains actions that must be taken in the event of an alarm The web user can follow the status of this alarm using the web browser eCONFIG The eCONFIG module is the module most commonly used to make changes in the configuration GRID can be used to make changes in the configuration directly on
114. he DMC through CSTA is licensed through one or more application license and seat license For Avaya DECT Messenger 4 0 the number of application licenses depends on the configuration For each DECT Messenger link to a DMC one application license is needed for the DMS DMSAPI DMS is needed for sending and receiving LRMS E2 messages using the CSTA link In addition to the application license you must have seat licenses For DMS the total number of seat licenses is the sum of the following items total number of simultaneous outgoing messages coming from the eKERNEL total number of simultaneous outgoing messages coming from the web interface total number of DECT handsets that can send LRMS messages to DECT Messenger Note Messages sent to DECT Messenger can be incoming messages to other devices or incoming confirmation At startup DECT Messenger immediately reserves the licenses needed although there is no call yet If the number of seat licenses in the DMC is less than the number of seat licenses specified in DECT Messenger DECT Messenger cannot reserve the licenses and therefore cannot make a call DECT Messenger Fundamentals March 2012 65 DECT Messenger Customer Engineer Manual DECT Messenger License Manager licenses The DECT Messenger License Manager is the Avaya License Manager This license manager uses a dongle using either a parallel connection or USB and a license file Figure 16 DECT Messenger Lice
115. he Input Module does not receive a message from outside you must specify a message in the Input Module An example of an Input Module that does not receive a message from outside is the elO Module In the elO Module you must assign a message to a switch or button Figure 29 Message assigned to a button on page 103 shows the message assigned to a button 102 DECT Messenger Fundamentals March 2012 Comments infodev avaya com eDMSAPI Inbound Module e10 Discrete Input xi Site ID 1 Message Area ID 1 Fire in room 40 Module 02 Contact 01 Contact type 0D Alarm description Fire1 Group name Fire1 amp Message Fire in 100m140 Comments Message The current value for this parameter is Fire in room 40 Figure 29 Message assigned to a button SET RESET structure The SET RESET structure of alarms is complex you can Set an Alarm and wait for a Reset or you can Set an Alarm from an Input Module to a Device In the following section the various aspects of the SET RESET structure is explained e SENT The type SENT is the simplest type of alarming Figure 30 Sent Alarm structure on page 103 shows the structure Input Module eKernel 2000 Alarm message Acknowledge Figure 30 Sent Alarm structure In this figure there is an input module that generates an alarm as a sent Therefore the alarm is sent to the eKERNEL and stored in an alarm database data table Im
116. he active configuration and one of these devices initiates a follow me the diversion information is stored in the active database Therefore you cannot restore the eCONFIG database and all the changes that you make are lost except for the changes in Users Groups and Devices eCONFIG remote on remote PC client in the network After the eCONFIG is installed on a remote PC not the DECT Messenger server PC in the network the database is handled as shown in Figure 3 Database handling after eCONFIG is installed on a remote PC on page 15 DECT Messenger Server PC eKERNEL eGRID At first time start up of eCONFIG At start up of eCONFIG Yes No e Changes in Groups Users Devices a Figure 3 Database handling after eCONFIG is installed on a remote PC After you open the eCONFIG for the first time at the remote PC a copy is made of the configuration database of DECT Messenger This copy is stored on the remote PC where the eCONFIG is running You cannot make system configuration changes in this database but you can make changes in Users Groups and Devices After you make changes in Users Groups or Devices these changes are stored in the eCONFIG database on your PC The changes are also immediately stored in the operational database on the DECT Messenger server PC and are therefore immediately active DECT Messenger Fundamentals March 2012 15 Avaya DECT Messenger Administrator Guide N
117. he key of a module from the registry eDMSAPI Inbound The eDMSAPI supports inbound LRMS Low Rate Message Services calls from DECT handsets that support LRMS E2 messaging There are several types of incoming calls which are briefly explained in the following subsections Incoming Alarm IA from DMC Incoming Alarm is an LRMS E2 message that is sent from an LRMS DECT extension to an extension number DNR in the DMC However the DECT handset from which the LRMS E2 message is sent is monitored IO Registered by DECT Messenger The message is delivered to DECT Messenger instead of to the intended destination Therefore if you send a message from one DECT handset to another and the originating handset is IO Registered by DECT Messenger this message is not sent to the intended destination directly DECT Messenger decides what to do with the message DECT Messenger treats this incoming message in the same way as any incoming message and sends it to the devices specified in a group Note A message sent from an IO registered DECT handset to another DECT handset always uses DECT Messenger with a Group to Group Member to Device structure 94 DECT Messenger Fundamentals March 2012 Comments infodev avaya com eDMSAPI Inbound ISPBX gt F 2500 A I i of I Sending E i message 1 2000 it 1 ry 1 L CSTA ethd TT 7 i i Messenger Net Extension 2000 is SE
118. he two OUT log files that specifies the output processing Note that this OUTRQSid is not unique in the logging files It is used on a call by call basis and can therefore be reused for a next call alarm after the alarm is finished e INRQS id This is a tag for each input request This tag is a call by call identifier After the call is processed the tag is free again and can be used for another incoming alarm Therefore this tag must always be seen in relation to the incoming alarm time and date This INRQS id is used in the two other LOG files that specifies the output processing e DATE Date that the alarm was sent to the output device Format YYYY MM DD e TIME Time that the alarm was sent to the output device Format HH MM ss e DEVICE id Device ID of the output device to which the alarm was sent The Device ID is not necessarily unique However the combination of Device ID Device Area Device Outpgm and Device Outpgm Facility make the device unique Therefore you must always consider these fields as a group to avoid mistakes e DEVICE Area Area of the output device to which the alarm was sent e DEVICE Outpgm 150 DECT Messenger Fundamentals March 2012 Comments infodev avaya com eLOG Output Program of the output device to which the alarm was sent e DEVICE Outpgm Facility Output Program facility of the device to which the alarm was sent Note that the Facility specifies the device type characteristics e DEVICE M
119. hich contains all the properties that are associated with that specific alarm such as Priority ringing time of an extension the repeat interval time and so on e Message This is the actual message that is transferred to the device Remove After SENT RESET CALCULATE This is described in SET RESET structure on page 103 Alarm handling is shown in Figure 24 Alarm handling on page 98 which illustrates an input program that provides the input parameters DECT Messenger Fundamentals March 2012 97 DECT Messenger Customer Engineer Manual IO Module eKernel Group Table Group members Group Group X us Alarm Description Alarm definitions eCAP eAPI etc 2000 Properties for alarm Set Reset Remove After 2008 Message Figure 24 Alarm handling Note These input parameters can come from external sources for example eCAP or eAPI or partly from configuration tables Detailed explanation of the five parameters Group The input program provides a Group name to which the alarm must be sent This Group name must be defined in the eKERNEL_GROUP table From this eKERNEL_GROUP table a reference is made to the eKERNEL_MEMBER table Here the members in the group are defined These members are already the actual devices to which the alarm must be sent Therefore the Group name defines to which devices the alarm is sent the Group name is needed to connect the input program with the output devic
120. hich is a DECT handset owned by Security1 Configuring IIS for DECT Messenger The IIS must be configured to work with DECT Messenger Use the following procedure to configure IIS for DECT Messenger Configure IIS for DECT Messenger 1 Open the Internet Services Manager IIS Click Start on the Windows task bar and choose Settings Control Panel gt Administrative Tools gt Internet Services Manager 2 Disable the default ftp web sites Expand the PC name to access the FTP WEB and SMTP services under it Right click the Default FTP Site and select Stop in the pop up menu Internet Information Services a Dj x Action Yew e gt Om FOB AJ Q i Tree EI Defaut FTP Site Running All Unassigned 21 Default Web Site Running All Unassigned 80 Default SMTP Virtual Running All Unassigned 25 Internet Information Services Default FTP Site Default Web Site 8 Default SMTP Virtual Server 2 Right click the Default Web Site and select Stop in the pop up menu Note If the Default Web Site is already stopped IIS has detected that your Apache Web server is running You can have only one web server running on port 80 which is the reason why IIS web server must be stopped Check to ensure the State column changes to read Stopped as shown in the following image DECT Messenger Fundamentals March2012 135 DECT Messenger Customer Engineer Manual 5 xj action vw e gt
121. ick the item you want to change Note You can change all parameters except the group ID and the parameters for device Confirm your choices Click OK and follow the instructions on the screen if applicable Removing a group member 40 Complete the following steps to remove a member from a group Removing a group member 1 Open the Group members window Follow Steps 1 2 and 3 in Assigning a new member to a group on page 37 Select the group member to remove In the right panel of the window is a list of one or more group members that are assigned to the group Select the group member that you want to edit and click Edit 3 Remove the member from the group DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG A window similar to the one in Step 4 of Assigning a new member to a group on page 37 opens however all parameters are entered Remove the member by clicking the Delete button 4 Confirm your choices Click OK and follow the instructions on the screen if applicable Member parameters Member parameters are parameters that are added to a device for a specific group These parameters are only applicable for the combination of a device and a group and can be different after the same device is assigned to another group The following parameters can be specified for a group member e Group ID The Group ID field defines a
122. ient such as MS Outlook Express Therefore you must enter the Domain name and IP address of the SMTP Server to which you send e mail messages 138 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Sending SMS messages Sending SMS messages eSMTP Many Global System for Mobile Communications GSM Service providers have an SMTP gateway into their SMS Centre either directly or through a third party company Consult with your local GSM provider to see if this facility is available They can provide you with an e mail address and format For example A DECT Messenger user wishes to use a GSM handset as an alternative device to the DECT handset The following steps are required Using a GSM handset as an alternative to the DECT handset 1 Create a new device called 353849947269 serviceprovider COM with output program eSMTP The GSM Service provider must have this GSM mobile number configured in their database or extract the number from the format GSMmobileNumber domain com 2 Add this eSMTP device as an alternative device in the DECT handset device properties 3 Set the number of retries for the DECT device 2 If DECT Messenger sends an urgent message to the DECT handset and the DECT handset does not respond after two attempts the message is sent as an SMS to the GSM handset eASYNC The eASYNC module is capable of sending short message service SMS messages to any GSM mobile phone wor
123. illustration shows the eAPI input module File View Frei J SOPHO Messenger Net Import Export D License information D Site Site 1 Areas B Modules f ear ETI API area Area 1 Ad Alarm a Group pe H eASYNC eBACKUP eCcaP H eCSTA Ga eDMSAPI e Select Open The Group Properties Parameters window opens 4 Change group parameters The parameters are described in section Group parameters on page 34 DECT Messenger Fundamentals March 2012 33 Avaya DECT Messenger Administrator Guide Group name Frel Description Fuel Comments Default configuration gt gt gt Group authority 8 Group ID The curert value for this parameter is 11103 Frel Delete Refresh OK Cancel 5 Confirm your choices Click OK and follow the instructions on the screen if applicable Deleting a group To delete a group follow Changing group parameters on page 32 at Step 4 click the Delete button DECT Messenger asks you to confirm the action After you confirm the action the group is deleted immediately Group parameters You can specify the following group parameters for a device e Group ID The Group ID field defines a unique identifier for a group The field is a unique key in the database that is created automatically after you create a new group The ID consists of an input program identifier and the group name that you initially assigned to the group This group ID has an in
124. in the All users gt eConfig user menu and can change only their password and no other settings Comments The Comments field contains additional information for administrative purposes Adding a DECT device to the Messenger system Use the following steps to add the basic configuration for a DECT handset Adding a DECT device to the Messenger system 1 Configure a device format Ensure that you have a Device Format for this type of DECT handset For information about configuring device formats refer to Avaya DECT Messenger Installation and Commissioning NN43120 301 Browse to Groups and Devices gt Device Format If your DECT Handset is configured under Device Format on the eConfig module your DECT handset type is shown beside the eDMSAPI output program 2 Add new Device Within Groups and Devices right click All Devices and choose New Device 48 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Adding a DECT device to the Messenger system Device ID Output program facikty Visual DNR Description Created on 31 03 0590 at 16 17 Pincode Priority 399 Retry count aternative device 30 Monitor False 10 register False gt gt gt Alternative devices amp Remote access site False p sne evil Value must be specified for this parameter Value must be specified for this parameter Value must be specified for this parameter 3 Configure the n
125. in the From or X sender field of the message to inform the user whether the message is accepted or not eAPI The eAPI module is simply a TCP IP socket input on the eKERNEL You can write your own program to send data to the eKERNEL and generate an alarm with the eAPI You can write your program in any programming language because the eAPI interface is a socket interface For more information on the eAPI interface see Module eAPI in Avaya DECT Messenger Installation and Commissioning NN43120 301 Also included in the chapters are examples of programming code you can use to write your own eAPI program in Visual Basic A sample program is also available that ships with the software called eAPI The eAPI program is an exe file and is supplied as source code for Visual Basic If you are familiar with programming in Visual Basic you can use the eAPI to create your own interface DECT Messenger The eAPI module is often used to develop an application to convert an unsupported protocol to the DECT Messenger protocol This requires a detailed specification of the unsupported protocol and a test system that uses the unsupported protocol DECT Messenger Fundamentals March 2012 71 DECT Messenger Customer Engineer Manual eWEB The eWeb module can send messages entered using a web interface to e LRMS E2 compatible DECT handsets C4040 C4050 4060 Industrial handset and so on e mail using eSMTP Client Any other output module i
126. in the installation procedure on the CD e Verify that the National Instruments FP 1000 is connected to a free COM port on your DECT Messenger PC e Ensure that the elO Module is not running e Open the FieldPoint Explorer window 2 Open the FieldPoint Explorer Click Start on the Windows task bar and choose Programs gt National Instruments FieldPoint 2 0 gt FieldPoint Explorer iix Ele DNH I O yew Options Help Dj je A LA EIE F IA Server with OPC Bron Ready 3 Add a comm resource Right click FieldPoint to open the following menu DECT Messenger Fundamentals March 2012 115 DECT Messenger Customer Engineer Manual Untitled iak FieldPoint Explorer File DNH I O View Options Help Auto configure this server Delet In this menu select Add a comm resource to this server The following window opens Name Type FP Res RS2327485 v Port Baud Rate COM2 v 115200 v Timeout msec Baud Rate Dip Settings E LLL U Z Ee Advanced gt gt ome 4 Configure the comm resource Find Devices In the Comm Resources Configuration window set the following e Name Accept the default name FP Res e Port 116 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Connecting National Instruments modules This is the COM port on your computer to which you have connected your V 24 interface from the FieldPoint FP 1000 module e Baud Rate
127. ing eBackup Click Start on the Windows task bar and choose Settings gt Control Panel gt Scheduled tasks gt Add scheduled task The Scheduled Task wizard is displayed 2 Open the Scheduled Tasks window In the Scheduled Task wizard click Next Now you are in the Window where you must select a program 3 Browse to the eBackup program Use Browse to go to the eBACKUP exe program in the C SOPHO Messenger net Exe eBACKUP exe and click open C SOPHO Messenger net Exe eBACKUP exe Path C SOPHO Messenger net Log drive C Site 1 Batch Y 4 Set the frequency of the backup Select Daily or another desired time scale Click Next 5 Select the time and the day and select the user name to run the task under e Fill in the desired start time and date e Click Next In the window that is now displayed select the Windows user under which the task must run This is usually the administrator e Click Next e Click Finish 6 Open the eBACKUP Properties Right click the eBACKUP line in the window In the pop up menu select Properties od File Edt View Favortes Tools Advanced Help El Bak gt GE Qseach Gjrolders CHrestory g OI X gt Fe Address 2 scheduled Tasks Co Bi Add Scheduled Task Repack LP At 11 59 PM every day star 11 59 00 PM 11 4 2002 Never Scheduled Tasks This folder contains tasks you ve we o gj 2 object s 7 Edit the command arguments
128. into tables in the configuration database or to export configuration data from the configuration database tables The file type is csv Note Do not use the Import Export menu items if you do not have detailed configuration database knowledge If you make mistakes it can corrupt your system License information provides information about the current licenses that are active in your DECT Messenger You cannot make license changes from this menu Site Site 1 indicates the location of the eKERNEL core software There is typically only one eKERNEL in a system so there is only one site displayed In exceptional cases there can be more than one site but only one eKERNEL that is one site can be active at any given instant Areas indicates the subdivisions in a site Areas are used only if you have a connection from your DECT Messenger to more than one DECT Mobility Card DMC with DECT For each connection from your DECT Messenger to a DMC system or an IP DECT system you must specify a different area Use a number to identify the area The area number is used in the various modules in DECT Messenger Note that in almost all installations you have only one area e Modules provides an overview of all the modules in the Messenger Note The list of modules can differ for each user The list of modules is displayed only if you have view edit rights Note The All TCP Clients menu item is not a module All TCP Clients
129. ion 4 Change the parameters Click the name of the property you want to change If you edit the parameters note the following You cannot change the Output Program the Site ID the Area ID or the Device ID Avaya recommends that you use the Browse option when present to define a location rather than typing an entry The parameters are described in Device parameters on page 25 5 Confirm your choices Click OK and follow the instructions on the screen if applicable Deleting a device To delete a device follow Changing device parameters on page 24 at Step 4 click the Delete button DECT Messenger asks you to confirm the action After you confirm the action the device is deleted immediately Device parameters As in previous sections you can specify the following parameters for a device e Output Program This field specifies the output program that processes a request A device can be defined in more than one module The indicated application threads the message using the capabilities of the infrastructure The eDMSAPI can for example send E2 messages DECT Messenger Fundamentals March 2012 25 Avaya DECT Messenger Administrator Guide non voice call to extensions such as DECT C4050 and C4060 The supported output programs are currently eASYNC for sending SMS to PROXIMUS or KPN and PAGING to BELGACOM eDMSAPI for sending E2 messages to DECT handsets that support E2 LRMS eESPA for sen
130. ion in this manual About the manual This chapter is the Customer Engineer Manual for DECT Messenger and is intended to assist the engineer in understanding the structure of DECT Messenger The modules and related database tables are described in detail in the publication Avaya DECT Messenger Installation and Commissioning NN43120 301 Guidelines for maintenance and administration of a server or specialized computer The following are general rules for administering and maintaining a server or other specialized computer 1 Keep operating system and application software up to date Servers are a Critical part of business infrastructure The operating system and application software must be current to ensure stable secure operation An automated or semiautomated process for upgrades and patches can be used however upgrades and patches can have unpredictable interactions with running services Contact Avaya for detailed information concerning the possible impact of specific updates or fixes 2 Do not run unnecessary services or applications To reduce risk do not run any non essential service or application Problems with such services or applications include the potential for unwanted interactions between them for example ports that are used by other applications insufficient server capacity and security issues that are introduced by those applications If you must run a combination of applications contact Avaya for more
131. ion is provided e10 SOPHO Messenger net v2 8 0 Ef xj eKernel el0 lt xml gt lt msgrqs gt lt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 02 lt contact gt lt sts la lt xnl gt lt nsgrqs gt lt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 0l lt contact gt lt sts gt lt xml gt lt msgrqs gt lt id gt 00274 lt id gt lt site gt 1 lt site gt lt module gt 03 lt module gt lt contact gt 02 lt FP DO 401 module 03 contact 02 Active Connected to OPC Server lt xml gt lt msgrpy gt lt id gt 00274 lt id gt lt module gt 03 lt module gt lt contact gt 02 lt contact gt lt sts gt Al lt xml gt lt msgrqs gt lt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 01 lt contact gt lt sts gt lt xml gt lt msgrqs gt lt module gt 03 lt module gt lt contact gt 02 lt contact gt lt sts gt 0 lt sts gt lt reset_d lt xml gt lt msgrqs gt lt id gt 00276 lt id gt lt site gt 1 lt site gt lt module gt 03 lt module gt lt contact gt 01 lt FP DO 401 module 03 contact 0l Active Connected to OPC Server lt xml gt lt msgrpy gt lt id gt 00276 lt id gt lt module gt 03 lt module gt lt contact gt 01 lt contact gt lt sts gt Al ml gt lt nsgrgs gt lt module gt 0 module gt lt contact gt 01 lt contact set did I TCP lt xml gt lt msgrqs gt lt module gt 03 lt module gt lt contact gt 01 lt contact gt lt sts gt 0 lt sts gt
132. iption ALARM Remove After An Input Program provides the Remove After parameter It indicates whether the alarm request must stay active until a reset is received from the input program or not e GROUP id The Group id is the Group Identifier that is provided by the Input Program for an Alarm In the eKernel these groups contain one or more Group Members e GROUP Description The Group Description is a recognizable name for the group and is associated with the Group id It is not used for processing the alarm it is for administrative purposes only e DEVICE id Not yet implemented e DEVICE area Not yet implemented e DEVICE Outpgm Not yet implemented eWEB user DECT Messenger Fundamentals March 2012 149 DECT Messenger Customer Engineer Manual Not yet implemented PINCODE After an incoming Confirmation is received you see the PIN code in this field For an Incoming Confirmation the TYPE filed shows incrqs IC Reason not processed This field gives you information on why an incoming alarm is not processed The messages gives you a clear indication of the cause such as an alarm cannot be processed Another example of a message is Called device does not exist in table eCSTA_INBOUND_ EVENT OUTrqs csv file This file contains a record for each outgoing message request to a device The following columns are available OUTRQS id This is a tag for each output request This OUTRQS id is used in t
133. ist Note that the information in the list comes from the table eKERNEL DEVICE e Click Enter to send the message Verify that the message arrives at the extension that you have specified if the message arrives your DMS API is working correctly Now you can set up the other modules as needed DECT Messenger Fundamentals March 2012 89 DECT Messenger Customer Engineer Manual Module eWEB xi Ste ID 1 __JewEB Address str eWEB_ eKeinel_ address str eWEB Comments st Site description Site 1 gt 127 pe ary end Area ID 1 1 192 168 1 85 Area description IBS 1 Manufacturer eWEB Model BASE Auto create group False Detauk output program eDMSAPI Detauk output program facility C933 Input program description Default description Input program comments 3 gt gt gt Table of contents gt gt gt Send Group Message gt gt gt Send User Message gt gt gt Work with Script Messages amp Interface wth eKERNEL Figure 19 eWEB Properties Using eCONFIG The eCONFIG Module is the tool most commonly used for making changes in the configuration The configuration is stored in a Database Be cautious when editing the database because incorrect or invalid entries can interfere with the operation of DECT Messenger You can use the eCONFIG on the local PC that is the DECT Messenger server PC You can also install the eCONFIG on a remote PC to perform remote configuration mainten
134. itch that is DOWN is OFF and a switch that is UP is ON For more information about these switch settings see the Watchdog User s Manual that comes with the card 2 Change the PC reset cable connection Disconnect the PC reset cable from the motherboard Plug the cable onto the J3 header in the upper left corner of the Watchdog The PC Reset connections are as follows DECT Messenger Fundamentals March 2012 121 DECT Messenger Customer Engineer Manual DECT Messenger PC CPU Reset Reset Switch To alarm device Attach the reset cable Plug the supplied reset cable onto J2 on the Watchdog board and plug the other end onto the original reset header on the motherboard Install the Watchdog Install the Watchdog in a free slot bracket position Connect the power Connect the power cable to the Watchdog card Connect the serial cable Connect the DB 9S end of the serial cable to a free COM port on the PC Connect the other end of the cable DB 9P to the Serial Input port on the Watchdog Open the Site configuration window Start the PC and start the eCONFIG In eCONFIG double click the Site menu File View Site Site 1 SOPHO Messenger Net Import Export License information Areas Modules TI ear a eASYN Configure the Watchdog Select the time period e Select the COM port DECT Messenger Fundamentals March 2012 Comments infodev avaya com Understanding Securit
135. l0 IBS 1 DO 03 01 el0 IBS 1 DO 03 03 el0 IBS 1 DO 03 02 el0 IBS 1 henk room eSMTF IBS 1 bekds ibsb eSMTF IRS 1 hefmifdlihshe eSMTF 4 B Groups and devices Ej All groups Group without devices ta Group Authority FG Inbour Open Monito _ Refresh file Device MBAS E Altemative devices Device format _ tt Devices not assigned to a group x 3 Set parameters for the new device Note the following when setting parameters e A red bullet before an item indicates that the item is mandatory Some items contain default parameter values Avaya recommends that you use the Browse option when present to define a location rather than typing an entry LC 4 Output program facility Visual DNR Description Created on 31 03 0590 at 16 17 Pincode Priotity 999 Retty count altemnslive device 30 Monitor False 10 register False gt gt gt Alternative devices Remote access ste False Remote access area False Comments Default configuration Value must be specified for this parameter Value must be specified for this parameter Value must be specified for this parameter oF Cancel J The parameters are described in Device parameters on page 25 4 Confirm your choices Click OK and follow the instructions on screen 5 Assign the new device to a group optional DECT Messenger Fundamentals March 2012 23 Avaya DECT Messenger Administrator
136. larm and Group Under the Group menu the groups that are specified in the eKERNEL for that input module are displayed as shown in Figure 26 Groups in an input module on page 100 DECT Messenger Fundamentals March 2012 99 DECT Messenger Customer Engineer Manual ala File View Fret lam SOPHO Messenger Net Area Device Output prog eDMSAPI 00 00 23 59 Import 2000 DO 02 01 el0 00 00 2359 Export amp License information OG Site Site 1 reas B s el0 area Area 1 2 Alarm ry Fire a h eLOCATION 4 eSMTP CLIENT g eSMTP SERVER gt Hl Request information received 09 56 54 Figure 26 Groups in an input module A Group name must match a Group name that comes from the input module In this example the Group name Fire1 must match the Group name that is assigned to the input contact 01 in Figure 26 Groups in an input module on page 100 Under the Group name Fire1 two Members are listed which are actual output Devices Device 2000 and Device DO 02 01 If a user presses the button connected to Contact 01 the Input Program elO generates an Alarm for group Fire1 elO sends this information to the eKERNEL where a group is present with the name Fire1 for the elO Module The alarm is passed on to the group Members 2000 and DO_02 01 Alarm The Alarm description also comes from the input program and can be the identifier of the input program or a character string
137. ldwide from your DECT Messenger computer Figure 46 Setup for sending SMS Messages or Wide Area Paging messages on page 140 shows the configuration DECT Messenger Fundamentals March 2012 139 DECT Messenger Customer Engineer Manual Provider DECT Messenger GSM f Device 0698765432 r 0653141414 I Example of setup in the Messenger I l Provider PROXIMUS l Port settings 9600 N 8 1 l Init string AT amp COS0 3 I Dial in number 0653141414 I I Cell Phone number must have been I specified as Device l e g 0698765432 Figure 46 Setup for sending SMS Messages or Wide Area Paging messages The connection between DECT Messenger and the GSM SMS provider is made through a modem connection using the PSTN In DECT Messenger you must specify the correct settings for this connection In the eCONFIG go to the eASYNC Module to change the settings the window shown in Figure 47 eASYNC settings on page 141 opens 140 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Sending SMS messages m Module eASYNC Provider zd Area ID 1 Type SMS Provider PROXIMUS Password proximus COM port COM01 Settings 3600 N 8 1 Telephone number 00475161622 initialisation string AT amp C050 3 Retry interval 60 Send depth 1 Send time 600 Alarm priority for DTMF confirmation 0 Comments Figure 47 eASYNC settings The following overview ex
138. le law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Av
139. lows e After you shut down the eKernel After the buffer is full Remember the buffer is to midnight after the date changes At midnight after the date changes and there is something in the buffer a new set of files is created and the contents of the buffer is written to the files e Manually If you want to read out recent information from the files you can force an update manually Go to the eKernel window and select Refresh Logfile in the pull down menu eKernel See following window gt KERNEL SOPHO Messenger Net File eKernel Reset all alarms Site Refresh Logfile License Figure 52 eKERNEL module refresh log file The contents of these files are related to each other by means of identifiers You can import the files into a Spreadsheet application or Database Application of your choice for further analysis In the following sections the contents of these files is explained ALARM Remove After GROUP id GROUP Description DEVICE id DEVICE area DEVICE Outpgm eWEB user PINCODE Reason not processed INrqs csv The file INrqs csv contains detailed information on the incoming alarms The following columns are available e INRQS id This is a tag for each input request This tag is an identifier for each call After the call is processed the tag is free again and is used for another incoming alarm Therefore this tag must always be seen in relation to the incoming alarm time and date This INRQS i
140. ls Group authority irrisorio n naan aaan 34 GROUP DELIVERY una fete niaaa 150 GROUP Description rnrnnnvrnnnrnnnnvnnnnnnnnrrennnrnrrrnnennr 145 GROUP DA deeaute E 34 GROUP dier ineee 145 Group identifier va c2cisssisscereeet festive anette aaa 16 Group member sisirin niaaa 40 Group member parameters mmsvrravvrerrnvrnrvvvvrvvrrennner 40 Group Members ccssisictinncecadssaverstiuanntaeedesseasecatinnceess 37 Group Name sanke ranineddkavenlaaataun 34 group parameters ii ccccccccenssssnatenrteenecsdocnsconaterestaenccneasae 32 Group parameters mrnnrnrnrnnnrvrnnnnnrvnnnnnvnnnnnnnnnnnnnnnnne 34 E1 010 EE 31 34 37 40 Groups and devices MENU rrrrrrrrrnrrrrrrrrrrrrrrnnnnnnrvnnnne 22 H hardware installation ervvrvrrrrrrarannnrrrorverevenrernrnnnenn 113 Hardware requirement rrnnnnnnrnnrrrrr rn rnnnnnnnnnnnnnnnnnn 76 How to set up the databases ruurnrrnnrnnrrnnrrnrrrnnnnnnnnnn 81 How to use the files rrrnnnnrrrrnnnnrnnrnnnnrrrrnnnnnnnannnnrnnn 155 l VO Modul s 0 cceceisecnscisaseceestedi ns baseedtieteetinas 110 114 RE NE 134 135 IIS WEB Services semirinrones aninion 81 Import export MENU rrrrrrnnrrvnnvnnvennarnarrarrrnrrnnnnnn 20 144 Incoming alarm from DMC rrrrrnnnrnnnnrrnnnnrvvrrrnnenrnnnnnr 94 Incoming alarm from IP DECT nsise 95 Incoming and outgoing Modules 59 Incoming modules 00 eee eee ee eee ee ee eeaeeeeeeeeteeeaee 18 Ne Je T 145 INPGM 10 Lunar banene 145 INPG
141. m sue1 lt sue1 room138 edu gt instead x receiver 1010 messenger5 com The part that follows after x receiver is used to determine to which DECT Messenger group the message must be sent A group contains devices which are assigned as members The conversion is made in the eKERNEL_Group and eKERNEL_Member tables If you do not have IIS but another e mail server program instead there is no x receiver field Then the eSMTP_Server uses the field To lt 1010 messenger5 com gt instead e Subject please call John The message please call John is sent as message to the destinations devices Because DECT Messenger uses IIS you must install and set up IIS If you are using Windows 2000 Server IIS is installed automatically and you only have to configure IIS If you are using Windows 2000 Professional you must install IIS separately and then configure IIS Installing IIS is described in Installing IIS on page 134 Configuring IIS is described in Configuring IIS for DECT Messenger on page 135 In the eCONFIG you must set up the configuration for the eSMTP_Server For further information on setting up the eSMTP_Server see Avaya DECT Messenger Installation and Commissioning NN43120 301 DECT Messenger Fundamentals March 2012 133 DECT Messenger Customer Engineer Manual Installing IIS The following procedure guides you through the IIS installation process Note You must have the Windows CD ROM on hand to complete
142. m can be used to send a popup message similar to the NET SEND command Modules overview DECT Messenger consists of separate modules There are four main groups of modules Core software modules e Configuration modules Input and output modules e Security modules The following sections provide an overview of the modules Detailed module descriptions are provided in corresponding chapters Core software modules There is one core software module e eKERNEL 58 DECT Messenger Fundamentals March 2012 Comments infodev avaya com DECT Messenger overview The eKERNEL is the core software in the system and must always be present eKERNEL is between the incoming and the outgoing modules and must always be running The system does not operate if eKERNEL is absent or non functional Configuration modules There are two configuration modules eGRID The eGRID module is used to make inquiries and to edit the configuration database The configuration database an MS Access database stores all the configuration data eCONFIG The eCONFIG module is used to set up and configure the system messages and message flows The eCONFIG is a user friendly variant of the eGRID and can be used either on the DECT Messenger PC or on a remote PC Incoming and outgoing modules There is a wide range of incoming and outgoing modules available They all communicate with the eKERNEL module Each module has a specific incoming or outgoing f
143. mediately after sending the input module withdraws the alarm so the alarm condition is only present in the database table with a fixed reference to the device for which the alarm message is meant If the device acknowledges this alarm the alarm condition is removed from the database The acknowledgment from the device differs for each device type If the device DECT Messenger Fundamentals March 2012 103 DECT Messenger Customer Engineer Manual is an LRMS E2 DECT handset and the alarm was sent as a normal message the acknowledgement is automatically generated at the moment that the message arrives at the device If the alarm message was sent as an urgent message to an LRMS E2 DECT handset the acknowledgement is received after the user presses the accept or del button on the handset See Figure 33 Acknowledge sequences for Normal and Urgent messages using DECT handsets on page 105 SET RESET An alarm can also be generated based on a set command This command must always be followed by a reset from the same input module after the alarm condition is no longer active Figure 31 SET RESET Alarm Structure on page 104 illustrates the SET REST alarm structure eKernel Input Module 2000 Alarm message eCAP eAPI elO Acknowledge Set During this period Reset an acknowledge from the device is ignored Figure 31 SET RESET Alarm Structure The input modules eCAP eAPI and elO can generate a set reset command
144. n DECT Messenger for example Global System for Mobile Communications GSM phones using SMS Switch on off an alarm contact The eWeb server runs on an Apache web server IIS web server is not supported To access the eWEB application a username and password are required The eWeb module offers two interfaces basic and advanced Basic Using the eWEB Basic module you can send messages directly to a single device only After sending messages directly to a single device LRMS E2 compatible DECT handsets and e mail addresses no control mechanism is available that keeps track of the messages The eKERNEL module does not control the messages For example e Person A has a DECT phone with number 1234 Currently this person is not in the office and has forwarded their phone to colleague B with the phone number 1256 If a third party uses the web interface Send DMS API message to send a message to Person A the message arrives on the DECT handset of person Al it is not forwarded to Person B If a third party sends a Group Server or User message to a group of which person A is a part the message is forwarded to colleague B A group can consist of one member After sending messages to other devices or a group of devices you can send to a Server Group or User message e Using eWEB Server messages you can send a text message with a maximum length of 8 16 or 32 characters to a group You cannot see the members of this group T
145. n use logging to trace history All the events in each individual module are stored ina log file Log files are stored in a common directory as shown in Figure 53 Log file location on page 156 N C SOPHO Messenger Net log 03101 eDMSAPI Bile Edt View Favorites Iools Help Back gt GJ Qsearch Folders g History AS GZ X A ER Address C SOPHO Messenger Net log 03101_eDMSAPI zil KOM J Folders x Name Size type Modified C rtflog af 20021101 333KB Text Document 11 1 2002 E SOPHO Messenger Net a 20021102 txt 342KB Text Document 11 3 2002 Q Exe E 20021103 txt 341KB Text Document 11 4 2002 H Lnk amp 20021104 txt 332KB Text Document 11 4 2002 log 20021105 txt 341 KB Text Document 11 6 2002 J 03101 eDMSAPI E 20021106 txt 337KB Text Document 11 6 2002 C 03104 ecaP 20021107 txt 353KB Text Document 11 8 2002 03105 eASYNC C 03107 ecSTA 03108 e10 03110 esMTP server CJ 03111 esMTP 20021108 txt 340KB Text Document 11 9 2002 20021109 txt 333KB Text Document 11 9 2002 E 20021110 txt 341 KB Text Document 11 11 2002 20021111 txt 338KB Text Document 11 11 2002 C 03112 eaPI 20021112 txt 336KB Text Document 11 13 2002 C 99999 eBACKUP 3 20021113 txt 342KB Text Document 11 14 2002 2 99999 eGRID 20021114 txt 329KB TextDocument 11 14 2002 C ekernel E 20021115 txt 144KB Text Document 11 15 2002 mdb E mdbbackup s le gt j 15 object
146. nbound SMS can be used to confirm DECT Messenger Fundamentals March 2012 13 Avaya DECT Messenger Administrator Guide Add on modules The add ons are input output modules tailored to specific customer needs They are not covered by the standard product documentation e Web Administrator The Web Administrator is a web based user interface that offers access to certain configuration functions sending messages to users and groups reporting functions and so on Logging The eKERNEL has built in logging functionality for technical purposes known as eLOG The log files are located in the following directory INSTALLDIR Logs where INSTALLDIR is the installation directory The default installation directory is C Program Files Avaya Avaya DECT Messengeri eCONFIG basic concepts The system configuration is stored in a database You use the eCONFIG module to make changes to the configuration This section explains how the eCONFIG module uses the database You can use the eCONFIG on the local DECT Messenger server PC You can also install the eCONFIG on a remote PC to do remote configuration maintenance Database handling is different for local and remote situations eCONFIG local on the DECT Messenger server PC After the eCONFIG is installed on the DECT Messenger server PC the database is handled as shown in eCONFIG local on the server PC DECT Messenger PC eKERNEL eGRID At first time start up of
147. nd Figure 14 Example of module links practical on page 62 the site and area structure is shown in Table 8 Site and Area structure on page 63 Table 8 Site and Area structure Site Area Module To DMC 1 1 eDMSAPI 1 1 2 eDMSAPI 2 DECT Messenger Fundamentals March 2012 63 DECT Messenger Customer Engineer Manual You can use this modular structure to do the following install modules on different computers in the TCP IP network e set up a standby eKERNEL on a second site connect more than one DMC to DECT Messenger DECT Messenger in a WAN or MAN network DECT Messenger can be used in a multiunit MAN IMP network or in a multinode WAN DPNSS network If DECT Messenger is installed in a multiunit DMC network MAN you can send LRMS E2 messages to DECT handsets in units other than those in which DECT Messenger is connected The IMP links support LRMS E2 messaging but this generates a heavy load on the interunit links Therefore Avaya recommends that you avoid sending LRMS E2 messages over interunit links If you must send LRMS E2 messages to handsets in a unit other than the one having the DECT Messenger connection Avaya recommends that you make a direct DECT Messenger connection to those other units as well Figure 15 DECT Messenger in a multiunit or multinode environment on page 64 shows a configuration in which DECT Messenger has connections to more than one DMC The connection between
148. new member to a group Complete the following steps to assign a new member to a group DECT Messenger Fundamentals March 2012 37 Avaya DECT Messenger Administrator Guide Assigning a new member to a group 1 Open eCONFIG Ensure that the member that you want to assign to the group is already in DECT Messenger as a device A group member is a device that is assigned to a group If the member does not exist as a device see Creating a new device on page 22 2 Access the Group Properties window Use one of the following methods to access the Group Properties window e Select Input Module from the Modules menu e Expand the input module for which you want to create a new group Expand the module instance The submenu items Alarm and Group display e Expand the Group item Right click the Group parameter A pop up menu displays e Select Open The Group Properties Parameters window opens or e Expand the Groups and Devices menu in the eCONFIG main window e Expand the All groups menu All the groups are displayed e Open the group properties window by either double clicking the group that you want to edit or right clicking on the group and selecting Open Group name Frel Description Fuel Comments Default configuration gt gt gt Group authority Group ID The curent value for this parameter is 11103_Firel 3 Open the Group members window Click the gt gt gt Group members item 38 DECT Mes
149. nge Contact 02 changed to status 0 NATIONAL INSTRUMENTS MN Data arrival 110 bytes received from eKERNEL 7 Mm 113052 A Figure 57 elO Tab e Connections Tab The Connections tab shows information on the connections between the elO module and the eKERNEL This tab also shows information on the connections between the external part and the elO module itself 160 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Checking diagnostics e10 SOPHO Messenger net v2 8 0 2 5 x ekernel el0 192 168 1 85 3553 Manufacturer NATIONAL INSTRUMENTS 192 168 1 85 3108 BASE Connected 02 FP DI 330 03 FP DO 401 Tog path C SOPHO Messenger Net Log days 14 MN Dats arrival 110 bytes received from eKERNEL 03150 113220 B Figure 58 Connections Tab The right pane gives information about the external devices that are connected to the elO Module The left pane shows information about the TCP IP connections The connections between the eKERNEL and the elO module are shown in the top part of the left pane The connections between the IO module and if applicable an external device are shown in the bottom part of the left pane The TCP IP connections that are shown comprise the local and remote IP address with the port number that is used for this socket Figure 58 Connections Tab on page 161 shows only one TCP IP connection between the elO module and the eKERNEL If another TCP IP
150. nger Fundamentals March 2012 Comments infodev avaya com Using eSMTP Server 2000 messenger5 com the part after the in this example messenger5 com must be specified as Alias in IIS New SMTP Domain Wizard 4 x m Select Domain Name What is the address space of mail that is to be received by this domain For example net microsoft com Name messenger5 com cg Tr cast 6 Verify the Domain Name list After entering the Alias the IIS window must look like the following example Ks 10 x action vew e am x FAB Tree Internet Information Services SB pc7s Default FTP Site Stopped Default Web Site Stopped amp amp Default SMTP Virtual Server Domains Current Sessions Note The name Alias in this window is an example In your configuration a different name appears 7 Set the Drop Directory path Right click the PC name in this example PC75 and select Properties from the pop up menu The following window opens DECT Messenger Fundamentals March 2012 137 DECT Messenger Customer Engineer Manual General X s This is the default domain Drop directory C Inetpub mailroot Drop Browse Cancel Apply Help The Drop Directory field specifies a directory where IIS drops all incoming messages Leave the default value in place e Click OK Using eSMTP The eSMTP module behaves like an e mail cl
151. nn 34 Deleting a user manrnrrnnaannvrnnnannnonnnnnnnvnnennnrnnnnnnnrnnnnnr 45 Detailed explanation of the five parameters 98 Detailed module descriptions rarrnnrrnnnrnnnnvnnnnnnnnnn 69 DEVICE area iiiis tececistecdacas netaees neeveedssntintedusbennte 145 DEVICE Atea si i cevid aidan agen 150 DEVICE 10 EN 145 150 DEVICE Member Status rrrnnrnnnnannvrrrnnnrrnnrnnnnnnnnnnr 150 DEVICE Outpgm eanrrnnnannvvnnnnnnvnnnrnvrrnnnerrrrnnsennn 145 150 DEVICE Outpgm Facility errrnnrrnnnrnnnnrnnnnnnnrrvnnnnnnnr 150 Device parameters rnnrnrnrnnnnnnvnnnvnanonnrnnnnnrnnnnnnn 24 25 Device parameters changing rrrrrnnrnnnnvrrrnnnrnnnnnnne 24 DIAQMOSUCS ies fas sence cee cated e E T EERE 155 DIVERTED se ctenci nidia aaea i a aiaa 150 DIVERTED DEVICE Area seese 150 DIVERTED DEVICE id visiirien iiinis 150 DIVERTED DEVICE Outpgm errrnnnvrrvnnvnrnrrrnnnrrnnnnnr 150 DIVERTED DEVICE Outpgm Facility 150 DMC configuration cccccceceecesseeeeeeseeeeeeeesseneaeenss 77 Dynamic database 00 eee eee eter eee ee eee 80 E Ema eiii a ceed ee seen eieee enced 130 E mail handling cceecccceeeeeeesteeeeeeeeeeseesseaees 74 180 E mail integration acon 130 aN l A EE TE AT 13 59 69 71 SASYNG nrinn atten 13 59 139 eBACKUP i runnnnvnnnvnnnvnnvvnnrnnnrvnrrvnrrvnrrvnrrvvrrverrverrene 12 126 eBACKUP eGUARDIAN i mvurvvrvvvrevvenrverevrernsnsvssrssrvrrverr 60 ON JE
152. nnnnnnnnnvnnrnrnnnnnrnnrnnnenrnnnnrnnn 150 Connection to a DMC rannnnnnnnnnnnnnrnarnnnrnnrnnnnnrnnnnnnsener 78 Connection to multiple DECT systems e 78 Core modules rrnrrnnnnnranrnoonrannrnnnnnnnnnnnnnnnnrnnrnnnnnnnnnnnn 12 Core software module rrrrnnrrvrnrnnnrrvvrrrnvernvennvernvennnr 12 Core software modules rrrrrrrrrrrrrnnnrrnnnnnnnnnnnnnnnnnnnn 58 Creating a new device mrnnrnnnnonrrnnnnnnvnnnnnrrnnnrrrrnnnnnnene 22 Creating a New group rrrnnnonvrrnnnnnrenvnnnnnnnrnnnrnennnnrnnnnnn 31 Creating a NEW USED cccceeececeeeeeneeeeeeeneeeeeeeneeeeeeeaees 43 CSTA connection link license rrrannnrnnnnnrrnnnennnnnn 65 Customer engineer manual arrrnnnannrrnnnnnnvrnnnnnnnnnnnn 5 D BELE og EEE 80 DATE enne A TS 150 DECT device rrrnrnnnnvnrrrnnnnnnrrvnnnnnrennannnvnnennnrnnennnnrnnnenn 48 DECT Messenger Fundamentals DECT Messenger alarms rrnrrnnnonrrrrnnnvrrrnnnnnvrrennennnr 16 DECT Messenger concepts i e eerren 16 DECT Messenger customer engineer manual 53 DECT Messenger defined ccseeseesteeeeeeeeeeetees 10 DECT Messenger functional description 56 DECT Messenger overview ccccceeeeeeteteees 10 56 DECT Messenger tasks rrrnnrrrrrnnnnnnrrrrrnrnnnnnrrrrrrnrnnnn 22 Deleting a device rrrnnnnnnnnrnnnvvnnnnrrrnnnrrnnnsrssssrrnnnnssrnnn 25 Deleting a group srrrnnnnnnnnnnvrnnnnnnnnnnnrrrnnnnenannrrrennnseven
153. nse Manager on page 66 shows the License Manager amp Licence Manager 15 xj Msg Net SOPHO CTI Module IP Address 127 0 0 1 Msg Net eGuardian Msg Net eWatchdog Meg Net eE SPA444 Msg Net el 0 Msg Net eLocD Msg Net eWeb adv Msg Net eSMTP Client Msg Net eSMTP Server Msg Net eAPI Msg Net eVBVoice Msg Net eLog Figure 16 DECT Messenger License Manager Note Figure 16 DECT Messenger License Manager on page 66 also shows the CTI application as a licensed application You require this CTI application license only if a connection exists to the DECT system The following licenses are available through the License Manager Application module licenses These licenses allow you to use a limited set of functionality licenses Check the commercial documentation for the list of modules allowed with these licenses The following licenses are available Basic Package Full Package Professional Package PS 66 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Licensing Note The application module license is shown under the equipment licenses in the License Manager e Equipment licenses Use equipment licenses to add extra equipment to DECT Messenger Equipment can be an I O module a V 24 connection to an external system a V 24 connection to ESPA equipment or connection to a DECT system for location detection Equipment for which you can acquire licenses is as follows
154. nt properties err File View fo0001 Area 1 Area Device SOPHO Messenger Net Import eDMSAPI 00 00 2359 Export Areal 1010 eCSTA 00 00 23 59 3 5 License information Site Site 1 Areas S 2 Modules f API area Area 1 2 Alarm Group Ga eASYNC eBACKUP Figure 6 eCONFIG The following explanations relate to the blocks in Maintaining DECT Messenger using eCONFIG on page 19 Input Module The Alarm carries two different identifiers from the input module to the actual Kernel the alarm identifier and the group identifier The identifier provides the message for the output device DECT Messenger Fundamentals March 2012 17 Avaya DECT Messenger Administrator Guide You can set or change the properties of an input module Alarm Properties The alarm identifier is used to determine how the alarm is processed Specifications are in the All Alarms menu for more information see e CONFIG main window on page 20 Examples of the alarm properties are Priority Repeat Interval Time and so on Note There are alarm identifiers predefined in the system configuration Therefore it is not necessary to define all alarm identifiers For information on available alarm properties see DECT Messenger Installation and Commissioning NN43120 301 Group The group identifier that originates at the input module determines the group to which the alarm must be sent In Maintaining DECT Messen
155. ntals March 2012 123 DECT Messenger Customer Engineer Manual Top LED Indication Meaning Flashing at 350 msec rate Watchdog operational No alarm condition Flashing rapidly at 100msec 3 seconds before timer expires and no reset received yet Table 14 Bottom LED Indications Bottom LED Indication Meaning Steady on Alarm condition The timer in the Watchdog is expired and the alarm contact is activated Flashing at 1 second rate each flash 100 Input signal detected msec e Switches The function of the DIP switches on the card are described in the Watchdog User s Manual However for the DECT Messenger application use the switch settings are defined in Installing and connecting the Watchdog on page 121 If you want to use another delay time change the delay time using switches 6 7 and 8 See Table 15 Switches 6 to 8 on page 124 for the settings Note Also adapt the eKERNEL_SITE table in DECT Messenger Table 15 Switches 6 to 8 Switches 6 8 Delay Time OFF OFF OFF 5 Seconds OFF OFF ON 10 Seconds OFF ON OFF 30 Seconds OFF ON ON 1 Minute ON OFF OFF 10 Minutes ON OFF ON 30 Minutes ON ON OFF 1 Hour ON ON ON 2 Hour e COM Port Settings The Watchdog requires that the COM port on the PC be set to 1200 Baud 8 Data Bits No Parity Bit and 2 Stop Bits The requirement for 2 stop bits is important because the process
156. ntenance of the groups that are assigned to input programs of the same site as the eWEB For example an eWEB instance of site 1 allows only maintenance of groups of site 1 Use the Group authority menu to open the window shown in Figure 11 Group authority on page 37 36 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG Group ID 11103_Fire1 Group name Fire2 Description Fire1 Comments Default configuration Input program eAPI gt gt gt Group members Figure 11 Group authority Click the New button to give a new user the authority to make changes in the group Click the Edit button to edit a user authority Warning If you want to delete a user from this group do not click Delete in the window shown in Figure 11 Group authority on page 37 because that deletes the entire group Instead click Edit A window specifically for that user opens Click Delete in this window to remove the user from the group Managing group members A group has group members These are devices to which an alarm for that group is sent You can assign new members to a group and you can delete members from a group These procedures are described in the following sections Assigning a new member to a group on page 37 e Changing group member parameters on page 40 Removing a group member on page 40 e Member parameters on page 41 Assigning a
157. of the services file using an ASCII editor You can find the services file in the following directory c WINNT system32 drivers etc services Note The file does not have a file extension 162 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Checking diagnostics eKERNEL Window The window of the eKERNEL differs from the other modules and has a tab for each individual module sox Fie eKernel site 1 Stel JUOGPath C SOPHOMessenger net OS TCP Status Client 192 168 1 85 3546 Keep open eKemel 1921681 85 3101 sckConnected I lt xml gt lt cfgrqs gt lt appl gt eDMSAPI lt appl gt lt site gt l lt site gt lt cfgrqs gt lt xml gt 0 lt xml gt lt cfgrpy gt lt seat_cnt gt 20 lt seat_cnt gt lt msg_dly gt 3 lt msg_dly gt lt csta_api_address gt 1 0 lt xml gt lt msgrqs gt lt id gt 00271 lt id gt lt ext gt 2000 lt ext gt lt ext prty gt 2 lt ext prty gt lt pag 01 gt Rear O271 lt i t nt ts cnt 01 gt ACK ts arty I Message Reanimation 2002 RESET for device 2000 at area l Reset alarm after sent pg ee 1 pen Figure 60 eKERNEL module window Select a module tab to see the information for that specific module as follows TCP status Shows the connection data for the TCP IP connection between the eKERNEL and the module e Client information Shows information about the module Logging Shows the logged communication betwe
158. oing modules available They all communicate with the eKERNEL module Each module has a specific incoming or outgoing function This means that the incoming modules can receive messages and outgoing modules can send messages provides an overview of the modules Table 1 Incoming and outgoing Modules confirm alarm Module Name Function Incoming Outgoing eCAP V 24 RS232 interface and protocol Yes converter eESPA Input Output module for the Yes Yes connection to pager interfaces eAPI Input device for custom made Yes z programs elO Digital and analogue inputs and Yes analogue Yes switches digital outputs contacts and levels and switches digital levels contacts eWEB Web interface Yes eSMTP server Receiving e mail messages Yes eSMTP client Sending e mail messages Yes eDMSAPI Sending and receiving E2 DECT Yes receiving Yes sending messages using the CSTA interface E2 DECT E2 DECT messages messages eASYNG Asynchronous modem interface to Yes cell phone SMS provider or to wide area paging system eLOCATION Location detection after a call is made In addition to from a DECT handset or when LRMS the eCSTA E2 is sent from DECT handset module eVBVoice Interactive Voice Responds used to Yes Yes various message types eSNMP Receive an SNMPv1 or SNMPv2c Yes trap from an SNMP sending process or equipment eSMS Send SMS message to a mobile Yes to Yes phone I
159. onfiguration asrrrnornrrrnnnorrrnnannnrnnnnnnnen 121 Watchdog indicators ororrrnrrnnrrnnrrnnrrnnrrnnrrnnrennsnnnn 123 Watchdog installation rrsornrrrrrrrrrrrrrrrrrrrrrrrrnnnnnn 121 Watchdog settings cceeeeeeeeeeeeeeenneeeeeeeeeeeeenaaees 123 Web administrator errorannrernrrannnnernrrnnnnnnnennrnnnsner 69 75 Web Administrator orarnrerrnrannrornnrannnrrnnnnnrnevnnnnnsnenenn 14 Web Administrator module rarrrnrrvnnerrnrnnnnnrervnvenrnrnnnn 12 March 2012
160. or uses the idle time between characters to process input data and take care of other processing tasks 124 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Understanding Security features Note These settings are fixed in DECT Messenger Automatic Watchdog Startup The Watchdog is connected to the reset button of the PC Watchdog automatically restarts the PC if Watchdog detects that the software is no longer running Note Automatic startup with automatic logon is only possible in Windows 2000 professional in a Work Group environment If you must log on to a Windows 2000 domain you must always log on manually Automatic startup with login in Windows 2000 Professional 1 Open the Users and Passwords window Click Start on the Windows task bar and choose Settings gt Control Panel gt Users and Passwords 2 Disable login e Clear the check box Users must enter a user name and password to use this computer as shown in the illustration e Click Apply and and then OK DECT Messenger Fundamentals March 2012 125 DECT Messenger Customer Engineer Manual users andPasswords ETE Users advanced Use the list below to grant or deny users access to your computer and to change passwords and other settings Add Remove Properties Password for Administrator sl To change your password press Ctrl Alt Del and select 3 Change Password Set Password Ce os ae
161. ote If there is more than one eCONFIG active at the same time on different PCs the individual eCONFIG databases are not updated synchronized after a user makes a change in one eCONFIG Only the database in the eCONFIG module where the change is made is updated together with the operational database Changes made in Groups using the eWEB interface are not written into the databases of the eCONFIG modules these changes are only written into the operational database Note The database is never saved to the server PC when you work on a remote PC Restarting eCONFIG When you start eCONFIG the program may find a working database in the local maintenance directory If so eCONFIG asks you whether you want to continue with this database or retrieve a fresh copy from the operational database eCONFIG Messenger Net v4 1 6 There is still working database available By pressing the YES button you will continue working on this database By pressing the NO button a fresh copy of the messenger configuration database will be taken and all changes you made before will be lost Continue working on the work database Figure 4 Message box asking which database to use Avaya recommends choosing No to make a fresh copy of the operational database and ensure that there is no database inconsistency DECT Messenger concepts DECT Messenger receives alarms messages from input modules Understanding how the
162. ou have more than one rail only available on Project basis the connection between the rails and therefore the connection between the FP 1000 and FP 1001 modules is achieved using an RS 485 connection This is a four wire bus connection that allows a maximum distance of approximately 1000 metres Instead of using an FP 1000 module as Controlling Module on a rail the FP 1601 module can be used The FP 1601 module has an Ethernet interface to DECT Messenger instead of the V 24 interface However this module is not supported in the standard DECT Messenger product Hardware Installation Hardware installation is described in the documentation from National Instruments DECT Messenger Fundamentals March 2012 113 DECT Messenger Customer Engineer Manual Software Installation Note Due to subsequent software releases the contents of this section can differ slightly from your actual product The software for the I O modules is based on the industry standard OLE for Process Control OPC Server software After you install the software for the National Instruments modules according to the installation procedure in Avaya DECT Messenger Installation and Commissioning NN43120 301 this OPC software is installed The FieldPoint software is also installed including FieldPoint Explorer You must set up the National Instruments module configuration using FieldPoint Explorer before you can use the National Instruments module in the DECT
163. p False Default output program eDMSAPI Default output program facility 4060 Input program description Default descnptic Input program comments amp Inbound data call handing gt gt gt Module eDMSAPI Inbound gt gt gt Module eDMSAFI Inbound Event gt gt gt Module eDMSAPI Inbound Result Interface with eKERNEL 8 Configure Inbound data call handling Make the following configuration changes for Inbound e Click New Called Device Enter the DN of the DECT handset e Called type IA Make the following configuration changes for Inbound Event e Click New e Called device Enter the DN of the DECT handset Calling Device ALL Alarm ID for normal messages Browse and select the alarm E2 MSG N Alarm ID for urgent messages Browse and select the alarm E2 MSG U Make the following configuration changes for Inbound Result e Click New Called device Enter the DN of the DECT handset e Calling Device ALL Group name Browse and select the Group you created in Step 4 e Message msg Calling number DECT Messenger Fundamentals March 2012 51 Avaya DECT Messenger Administrator Guide 52 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Chapter 3 DECT Messenger Customer Engineer Manual This chapter contains information on the following topics e DECT Messenger overview on page 56 e Modules overview on page 58 e DECT Messenger in a WAN or MAN network on
164. plains the eASYNC settings Type The type is either SMS for SMS messages to GSM phones or Paging for Wide Area Paging e Provider This is the name of the GSM provider that provides the dial in option for SMS or Wide Area paging Note This field only supports the following names BELGACOM PROXIMUS and KPN BELGACOM refers to the Wide Area paging protocol PROXIMUS and KPN refer to the Universal Computer Protocol UCP for SMS messages where PROXIMUS is the Belgium provider and KPN the Dutch provider The difference between PROXIMUS and KPN is that PROXIMUS requires a password proximus to dial in and KPN does not require a password In both cases the UCP protocol is used and that protocol is supported by many other GSM SMS providers e Settings Serial port settings The serial port settings depends on the settings that are supported by the provider Almost all providers support the following settings 9600 b s no parity 8 bits 1 stop bit 9600 N 8 1 Telephone Number DECT Messenger Fundamentals March 2012 141 DECT Messenger Customer Engineer Manual The messenger must know what number to dial to access the provider This is not the extension number of the cell phone GSM phone to which the message must be sent As example for PROXIMUS this is number 00475161622 Initialization string This is the initialization string for modem initialization The string depends on the type of modem that you use
165. re available eKERNEL The eKERNEL is the core software in the system and must always be present eKERNEL is between the incoming and the outgoing modules and must always be running The system does not operate if eKERNEL is absent or nonfunctional eCONFIG eGRID The eCONFIG module is used to set up and configure the system messages and message flows The eCONFIG is a user friendly variant of the eGRID e eGUARDIAN The eGUARDIAN is a integrated into eKERNEL and is used in conjunction with an input module that receives data at regular intervals The GUARDIAN module checks the data input at regular intervals If the input is not received within a specified time period the eGUARDIAN module sends a message indicating that an input is down eBACKUP The eBACKUP module takes care of making a backup of the configuration database at regular intervals e eTM The eTM Task Manager is a background module that automatically starts up other DECT Messenger modules in case they are down Most of the core modules are typically deployed on the server PC Exceptions are eCONFIG which can optionally be deployed and used from a client PC with limited configuration capabilities and eTM which is recommended to run on every DECT Messenger PC client or server 12 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Incoming and outgoing modules Avaya DECT Messenger overview There is a wide range of incoming and outg
166. rnel IP address 192 168 1 85 Gatbadge collection 600 amp Connection string CFG ProvidersMicrosoft Jet Connection string DATA Provider Microsolt Je Path L0G sc SOPHO Messenger Net eL0 Logging Watchdog eCorlig 8 Connection sting CFG The cunent value for this parameter is Provider Microsoft Jet OLE DB 4 0 De 8 Check the Dynamic database path eKERNEL must have a valid path to the dynamic data database the default database path are usually correct Determine which type of database you are using MS Access MSDE or SQL Server The settings for MSDE and SQL Server in this window are the same as the settings in eCONFIG e If you are using the MSDE or SQL Server database ensure that you have set up the ODBC configuration for the eWEB correctly Ensure that you have installed the Messenger_Data database in MSDE by running a Batch file or in SQL Server using the instructions in Avaya DECT Messenger Installation and Commissioning NN43120 301 e Set the path to the MS Access database By default this database resides in the following directory C SOPHO Messenger net Mdb The file name is Messenger DATA mdb The following illustration shows the setting for the default configuration Site ID 1 Connection string DATA Site Description Site 1 Provider Microsoft Jet OLEDB 4 0 Data Joner SOPHO J Administrator name John Johnson Messenger Net Mdb Messenger_DATA
167. rnnrnnnrnnrrnnnrrrrrnnnnnnnnn 68 STATUS CONFIRMED c ceeeseeeeeeeeeeteeteseeeeees 150 Stopping IIS WEB Services eeeeeeeeeeeeeeeeeeetaees 81 Supported control modules 0 eee eee eeeeeereees 110 Supported database types rrnnnnrnrrrnnnnrnnnrrvnnnnrnrrnnnne 80 Supported IO modules ccceeceeeeeeeeeeeeeeeeeeeeeees 110 SWITCH TO ALTERNATIVE cc eceeeeeeeeeeeeees 150 SWINE S asses li au ansatccencnedeaatutvanaskatasasaassersatenasiestameeatess 123 T TIME skuddet 150 Trage 100 seccina aaeeeeinis 156 Tracing the roll out of an alarm ceecee 155 U User parameters rrnnnnnnnnnnnnnnnrnnnnnrnnrnnnnnnnnnnnenanrnnnnnn 45 User properties mnrrrrnnnnnnvvvrnnnnnnnvnnnnnnnnnnnvnneennnnnnennnee 44 March 2012 167 USES Lundes ned esrud 45 Using BAGKUP wsssstscicssssssttecessessctaacdassdtacdentessiiverens 126 Using eCONFIG sereins 90 Using eCONFIG local rnrrrronnnorrrrnnnnnnnnrnnvannnrrrennnnn 90 Using eCONFIG remote s es 92 USING SMTP witctcncsssatetcssiuantartarcetetenlntiiastaetaviveacts 138 Using UM iste npn a tenesaccachvndedesdsexes 93 Using import export MENU srrrrrrrnnnnnnnrvnrrrrnnnnrnrrrnnnr 144 V V 24 RS232 connections rrurvnnrnrvrnnnrrrvererrernnrerereer 142 168 DECT Messenger Fundamentals W WAN network rannrrernrrannnnnrnernnnnnnenevnnvnnnensrnrnnnusnssesnnnn 64 Watehdogsuasvasissnidinmesniuee 119 121 123 125 Watchdog c
168. s right pane If the input on that device module changes the display is updated to show the changed channel status 11 Close the FieldPoint Explorer If you do not close FieldPoint Explorer the elO Module does not receive information from the FieldPoint modules Note Setting up the elO Modules is described in Module elO Understanding Security features Session Guarding Session Guarding is applicable for the input programs eAPI and eCAP Session Guarding checks to see if there is input on a regular basis This assumes that the equipment that is connected to the V 24 interface or eAPI interface sends character strings at regular intervals If these strings stop arriving the eGuarding module times out and generates an alarm In the eGuarding configuration you must specify the following items e The input program you expect input from at regular intervals e The time of day you expect input e The days in the week you expect input e The Alarm Group and Alarm Description the alarm must be sent with if there is a time out e The Expected time interval between inputs e The Message to be sent in case of an alarm Watchdog General The Watchdog guards the eKERNEL activity Watchdog is a card that is installed in the PC as an internal device For DECT Messenger the Internal Serial PC Watchdog from Berkshire Products is supported Figure 39 Berkshire Product Inc Internal serial PC Watchdog on page 120 shows this card
169. s a result there are no longer restrictions on mobile provides which was the case with aASYNC module Also eSMS is more scalable as it can transmit messages faster Finally eSMS is capable of handling inbound SMS with a specific syntax to confirm alarms based upon CLIP or pincode 74 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Detailed module descriptions eSNMP eSNMP is a new input module and can receive SNMPv1 and SNMPv2 traps to set or reset an alarm Configuration tables are available to map the parameters from SNMP environment address community OID generic specific into the parameters of Messenger environment group message set reset eFR eFR is an add on module for Messenger that implements fault reporting eFR performs the following monitors the DISK state and threshold level e monitors the NETSTAT like connectivity client server e performs PING to check responsiveness on ICMP level Notification at begin and end condition is possible through various transport mechanisms such as e mail SNMP NET SEND and SMS Web administrator Although eWEB is still supported a new Web Administrator is available with a more attractive user interface and additional functionality covering maintenance and reporting The Web Administrator must be positioned as the maintenance tool of choice for concurrent daily maintenance by end user For more detailed low level configuration tasks
170. s full access to all menu items and allows read and edit This value can be assigned to top level administrators The value 00 is the lowest possible value Avaya recommends that you limit the number of initially assigned values to 2 or 3 levels and handle increments by 10 Good start values are 20 for low end users 40 for mid range users and 60 for administrators As you become familiar with user patterns a more granular level of security can be defined for users Note The level is related to the values specified in the table of contents of the eWEB module where aread and edit threshold level is assigned to each individual menu For example a user with level 20 can execute all the functions with level 00 up to 20 Note In the eCONFIG the level thresholds for the menus are fixed For all menus the read level threshold is 10 and the edit level threshold is 30 e Description This is a text description of the user and is for administrative purposes only The real name of the user is often stored in this field e Language You must enter a four digit code representing the language for the eWEB module For the eCONFIG you must fill in a two character representation for the language for example EN represents English If you make a mistake only menu icons are displayed and not the menu items Language field for eWEB user 46 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Mess
171. s shown in Figure 18 Connecting to two DECT systems on page 79 78 DECT Messenger Fundamentals March 2012 Comments infodev avaya com What is required to run DECT Messenger DECT Area 1 Og eKERNEL eDMSAPI Area 2 License Manager USB Dongle CSTA_Service 2 CSTA links eDMSAPI Area 1 Figure 18 Connecting to two DECT systems Example Connecting to Two DECT systems eKERNEL and eCONFIG are on PC One as shown in both Figure 18 Connecting to two DECT systems on page 79 and Example Connecting to Two DECT systems on page 79 Within the eCONFIG are two eDMSAPI module instances configured for two areas e eDMSAPI Area 1 contains the IP addresses for PC 1 and PBX IP address for DECT System 1 e eDMSAPI Area 2 contains the IP addresses for PC 2 and PBX IP address for DECT System 2 Table 9 Example Connecting to two DECT systems PC 1 PC 2 License Dongle License Manager eDMSAPI module Area 2 eKERNEL eCONFIG CSTA_Service With at least 2 CTI links eDMSAPI module Area 1 DECT Messenger Fundamentals March 2012 79 DECT Messenger Customer Engineer Manual DATABASES in DECT Messenger This section describes the databases used by DECT Messenger Supported Database types DECT Messenger uses two databases e Configuration Database In this database all configuration data is stored You can make a copy of this database as aconfiguration backup This database is alw
172. scribed to a DMC card The lt board id gt value is calculated differently against a system type as follows For a small system such as Option 11C the lt board id gt of a DMC card placed in the Main Cabinet Chassis is the same as the card slot number where the DMC card is installed in the range of 01 to 10 DMC card numbering in Expansion Cabinets Chassis continues sequentially in the range 11 to 20 The following table illustrates Device ID numbering for a small system Table 3 Device ID numbering for a small system Cabinet Chassis Card slot lt board id gt Device ID Main Cabinet or 1 1 01 xxx Main Chassis Chassis Expander 2 2 02 xxx 9 9 O9 Xxxx 10 10 10 xxx Expansion 1 11 11 xxx Cabinet or Expansion 2 12 12 xxx Chassis 1 Expander 9 19 1 9 Xxxx 10 20 20 Xxx For a large system such as Avaya Communication Server 1000E lt board id gt falls in the range of 01 to 32 and is calculated with the formula lt board id gt 16 lt shelf_number gt lt card_slot_number gt 1 The following table illustrates Device ID numbering for a large system Table 4 Device ID numbering for a large system Shelf Card slot lt board id gt Device ID 0 0 1 01 xxx DECT Messenger Fundamentals March 2012 27 Avaya DECT Messenger Administrator Guide Shelf Card slot lt board id gt Device ID 0 1 2 O2 xxx 0
173. se 3 Restart the modules that you closed down your new configuration is active Note After you make changes in the copy of the database in eCONFIG ensure that nobody else is making changes in the operational database as that causes an error if you try to shut down the eCONFIG and write the database back into the DECT Messenger directory Note If there are Monitored devices in the active configuration and one of these devices initiates a follow me the diversion information is stored in the active database Therefore you cannot restore the eCONFIG database and any changes you have made are lost except for the changes in Users Groups and Devices as explained in the following paragraph If you make changes in Users Groups or Devices these changes are stored in the eCONFIG database Messenger WRK cfg and in the operational database Messenger_CFG mdb and are therefore immediately activated Saving this information into the operational database is done by sending an XML string from the eCONFIG to the eKERNEL The eKERNEL stores this information into the operational database e Starting up the eCONFIG again After you start the program again eCONFIG finds a database in its directory eCONFIG asks you whether you want to continue with this database or retrieve a fresh copy from the DECT Messenger Fundamentals March 2012 91 DECT Messenger Customer Engineer Manual operational database Avaya recommends that you make a
174. se incoming alarms are processed is an important step towards understanding the eCONFIG menu structure 16 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Avaya DECT Messenger overview Figure 5 Alarm processing structure on page 17 shows the relation among the modules and how messages are processed Alarm Properties Input Module aroun Member Output Module p gt To Device roup Member Output Module To Device Device gt Figure 5 Alarm processing structure Alarms originate at an input program input module An incoming alarm carries an alarm identifier and a group identifier The alarm identifier must match an identifier in the Alarm Properties functional block which specifies how the alarm is processed priority time intervals and so on The group identifier determines the final destination The incoming group identifier must match a group identifier in the Groups functional block which contains one or more output destinations that is the group members The group members are the devices assigned to a Group Figure 6 eCONFIG on page 17 shows the main window of eCONFIG with an example of an input module the application programming interface eAPI The eAPI input module is found in eCONFIG in the Modules gt eAPI menu Select the instance of the module as it appears on your screen in this example the menu selection is Modules gt eAPI gt API area Area 1 Each input module displays differe
175. send back from the DECT Messenger to Sue1 room138 edu Figure 43 Sending e mail from client to DECT Messenger In DECT Messenger the eSMTP_Server works in cooperation with the Microsoft Internet Information Services IIS It is possible that other e mail servers can be used instead of IIS but they are not supported e eSMTP client eSMTP behaves like an e mail client program that sends e mail messages to an e mail server The format is the standard SMTP Simple Mail Transfer Protocol defined in the RFC 821 specification If a Lotus Notes Domino server is installed on the system there must also be a Lotus Notes SMTP server that is capable of receiving SMTP messages from DECT Messenger You cannot send an e mail message from DECT Messenger directly to a Domino server Using eSMTP Server How eSMTP Works The eSMTP_Server handles incoming e mail messages working in cooperation with IIS In Figure 44 e mail handling in DECT Messenger on page 132 the structure of the e mail path is depicted DECT Messenger Fundamentals March 2012 131 DECT Messenger Customer Engineer Manual DECT Messenger Server Message to IIS SMTP eSMTP Server KERNEL gt E mail gt Incoming gt eSMTP Confirmation Back to E mail originator Client Figure 44 e mail handling in DECT Messenger After an e mail is sent from the e mail client to DECT Messenger the e mail generally goes through an e mail provider through a server
176. senger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG list of group members displays the example shows only one group member device 1010 4 Add a new member e Click New The following window opens 8 Device ID The cunent value for this parameter is e Click the Device ID menu item e Use the Browse button to select the device that you want to add as a member to the group Note After you select a device the area and output program are defined automatically for the member For more information on the parameters see Member parameters on page 41 5 Confirm your choices DECT Messenger Fundamentals March 2012 39 Avaya DECT Messenger Administrator Guide Click OK and follow the instructions on the screen if applicable Changing group member parameters Complete the following steps to change the parameters for a group member Changing group member parameters 1 Open the Group members window Follow Steps 1 2 and 3 in Assigning a new member to a group on page 37 Select the group member to edit In the right panel of the window is a list of one or more group members that are assigned to the group Select the group member that you want to edit and click Edit Change the parameters A window similar to the one in Step 4 of Assigning a new member to a group on page 37 opens however all parameters are entered e Cl
177. starts the PC or activates a alarm indication eTM The eTM is the Task Manager which ensures that the DECT Messenger modules remain active If a module fails the eTM reboots the module automatically You can specify which modules are monitored by the eTM The eTM can be installed on the DECT Messenger PC where the eKERNEL is located and on other PCs if there are DECT Messenger modules also running on other PCs The eTM is always used in conjunction with the eCONFIG module Logging module The eKERNEL has a built in logging function that provides technical logging data For a more user friendly logging function the eLOG module is also available eLOG The eLOG module generates log files These files contain information about processing individual alarms messages The eLOG module is part of the eKERNEL Linking modules All the modules are software modules e modules such as eCAP The core module is the eKERNEL All other modules are input output modules or security modules that communicate with the eKERNEL module Modules do not communicate with each other except through eKERNEL The communication between a module and the eKERNEL passes through a TCP IP socket A socket consists of an IP address and a port number The modules can be anywhere in a TCP IP network Figure 13 Example of logical representation of module links on page 62 shows logical links between the modules Figure 14 Example of module links practical on page
178. stem Therefore you must know the external system that delivers the group name Note The input module provides not only a group name but also an alarm Ensure that the alarm from the input module corresponds to an alarm in the alarms list Ask a system specialist if you are uncertain about this The parameters are described in more detail in Group parameters on page 34 4 Confirm your choices Click OK and follow the instructions on the screen if applicable Changing group parameters Complete the following steps to change group parameters Changing group parameters 1 Open eCONFIG 2 Select the input module for which you want to change the group parameters 32 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG Select the input module for which you want to change group parameters from the Modules menu Note A group is always associated with an input module However to change group parameters you can also select a group from the Groups and Devices menu 3 Open the group e Expand the input module for which you want to create a new group The instances eAPI area IBS 1 in this example of the input module are displayed e Expand the instance The submenu items Alarm and Group are displayed Expand the Group item to view all the groups for this instance of the input module Right click the Group parameter A pop up menu opens Note This
179. supports only 48 characters the message is broken into sections and sent in parts to the handset e Messages sent to Ergoline or DECT extensions during ringing and after a call is connected The first part of the message is sent as an alert phase The remaining part if there is more is sent in call connect status Message length can be specified for each device type Messages that are too long to be displayed are broken into sections suitable for the display devices DECT Messenger Fundamentals March 2012 57 DECT Messenger Customer Engineer Manual e SMS messages to cell phones DECT Messenger can send SMS messages to cell phones The interface to the cell phone provider can be a modem or a box that behaves like an actual cell phone with SIM card This option is mainly used as an alternative device If a message to a DECT handset is not acknowledged the message can be forwarded to a cell phone E mail messages DECT Messenger can send e mail using SMTP to any e mail server Digital output to control relays or similar equipment In the event of an alarm the relay contacts can be used to control equipment such as lamps door contacts or hooters Contacts are used as alternative devices overflow in case a message is not confirmed ESPA 4 4 4 pager protocol DECT Messenger can send messages to paging equipment using the ESPA 4 4 4 protocol Windows pop up message The capabilities of the Windows operating syste
180. t e Right click a device e In the pop up menu select Edit this Device Untitled iak FieldPoint Explorer File DNH I O View Options Help Dj je x 14 Server with OPC FieldPoint Gal OOFF EY FP Res amp Channel 0 0001 GF FP 1000 0 Channel 1 0002 r CERE 0004 a Add an item to this device FP DI 33C 0008 a FP DO 40 Ea 0010 0020 0040 0080 Duplicate this device Delete this device 9 Channel 7 8 Set channel configuration values Click Configure channels In the Channel configuration window that is displayed enable the lines that you use and select the correct settings this depends on what you have connected to the channels Click Apply and then OK 9 Edit the remaining devices Click OK to close the Device configuration window Repeat steps 7 and 8 for each device 10 Start Monitoring channels Your devices are now set up If you right click an individual channel and select Edit this item from the pop up menu information about the channel is displayed including channel connections Now you can start monitoring the channels Click the Start Monitoring menu from the menu I O or click the associated button in the tool bar Now line monitoring is started If you select a device in the left pane the channel status is displayed in the 118 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Understanding Security feature
181. tact gt lt sts gt O lt sts gt lt reset_delay gt 0 lt reset_delay gt lt msgrqs gt lt xml gt j Figure 54 IO Module log file Figure 54 IO Module log file on page 157 shows the contents of a log file for the IO module The subsequent XML strings are the result of pressing a button on the DI module module 02 contact 01 As result of pressing this button contact 01 is activated on the Digital Output module 03 for three seconds The following is an analysis of the first line in Figure 54 IO Module log file on page 157 187 1172002 11 53 04 The date and time O TCP This string indicates message direction and protocol In this case an outgoing XML string using TCP IP Outgoing means that the information goes from this module to another module generally the eKERNEL If the message is incoming into the module the following is displayed I TCP lt xmlI gt lt xml gt These tags enclose xml content lt xml gt marks the start while lt xml gt marks the end e lt msgrqs gt lt msgrqs gt This tag indicates that this is a message request If the line is lt msgrpy gt lt msgrpy gt the xml string is a reply to a previous request e lt type gt Di lt type gt This tag indicates the type of message which indicates that the message was generated by the Digital Input contact e lt module gt 02 lt module gt DECT Messenger Fundamentals March 2012 157 DECT Messenger Customer Engine
182. ternal that is in the database link to the group members Group name The Group name field shows the group indicator that is typically received from the external alarm system through the input program or generated by the input program itself if the external alarm system does not provide a group name In many environments alarm systems are capable of sending destination information in the alarm string For instance destination information can be referred to with terms such as paging number group or destination In most cases the group names are determined by third party vendors and cannot be changed 34 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG Note You can use the same group name for more than one input program You can use the same group name because the DECT Messenger software adds the input program ID to the group name which makes the group ID unique This group ID is created automatically after you create the group However you can change the group name later The Group ID remains the same e Description Administrators can easily recognize the group for example Intensive Care by reading the descriptive text in the Description field e Comments The Comments field contains additional information For example Warning minimum three DECT extensions required Input program The Input program parameter provides information about the input progr
183. that is received from an external device for example eCAP eAPI 100 DECT Messenger Fundamentals March 2012 Comments infodev avaya com eDMSAPI Inbound Module e10 xi Site ID 1 Site description Site 1 Area D 1 Area description Area 1 Manufacturer NATIONAL INSTRUMENTS Model BASE Auto create group False Default output program eDMSAPI Default output program facity C933 Input program description Default description Input program comments 8 Modules and Contacts gt gt gt Modules gt gt gt Contacts Analog input gt gt gt Contacts Discrete output Interface with eKERNEL Figure 27 Input contact 01 Figure 27 Input contact 01 on page 101 shows an example of an input contact 01 in the Input Module elO The input contact 01 in the column elODI Contact_str is related to the alarm identifier Fire1 under the column elOD ALA Descr str Therefore if the contact is activated the alarm Identifier Fire1 is sent to the eKERNEL This also means that there must be an Alarm Identifier in the eKERNEL_ALARM table called Fire1 This Alarm Identifier for the eKERNEL is found in the eCONFIG under the elO Module because the Alarm identifier is used for the elO DECT Messenger Fundamentals March 2012 101 DECT Messenger Customer Engineer Manual eCONFIG SOPHO Messenger Net ej lS x File View SOPHO Messenger Net Import Export 3 59
184. that specifies the output processing e DATE Date that the response was received from the output device or from the PBX if the device did not respond itself Format YYYY MM DD e TIME Time that the response was received from the output device or from the PBX if the device did not respond itself Format HH MM ss e DEVICE Id Device ID of the output device that generated the response Of course this is the same as the device to which the alarm was sent The Device ID is not necessarily unique However the combination between the Device ID the Device Area Device Outpgm and the Device Outpgm Facility makes the device unique Therefore you must always take these fields together to avoid mistakes e DEVICE Area Area of the output device that generated the response e DEVICE Outpgm Output Program of the output device that generated the response e DEVICE Outpgm Facility Output Program facility of the output device that generated the response e MESSAGE This is the actual message that was send to the output device and for which it generated the response 152 DECT Messenger Fundamentals March 2012 Comments infodev avaya com eLOG e ALARM id This shows the ALARM id that was used for the outgoing message on which the device generated the response ALARM Prty This shows the ALARM priority that was used for the outgoing message on which the device generated the response e ALARM Description This shows the ALARM
185. the database level but eCONFIG is a shell over the configuration providing a more user friendly way of making configuration changes The eCONFIG module can be installed on the local PC where the eKERNEL is running or on a remote PC If the module is used on the local PC almost all parameters in the system can be changed and new items can be added If the module is used on a remote machine only the Users Groups and Device parameters can be changed and new users groups and devices can be added eGRID The eGRID module is used for configuration purposes only You can use MS Access instead of the eGRID module however the most user friendly way of making changes in the configuration database is using the eCONFIG module eTM The eTM module is the Task Manager in DECT Messenger eTM is not a scheduler but serves as a monitor to ensure that the modules in DECT Messenger are running If a module stops the Task Manager restarts the module within two seconds If the Task Manager is running Windows cannot be shut down DECT Messenger Fundamentals March 2012 73 DECT Messenger Customer Engineer Manual eLOG The eLOG module provides information on how DECT Messenger has processed an incoming alarm from the input up to the output device This can be necessary if for example no response is received to indicate whether a recipient received a message or not The eLOG module does not have a user interface and does not provide charts
186. the units can be either an interunit IMP link MAN or a DPNSS connection WAN because there is no messaging passing through the links between the units DECT Messenger Site 1 Area 1 eDMSAPI TCP IP Network Figure 15 DECT Messenger in a multiunit or multinode environment Figure 15 DECT Messenger in a multiunit or multinode environment on page 64 shows a multiunit or multinode network DECT Messenger must be able to send messages to DECT handsets in Unit X Node X and Unit Z Node Z On the DECT Messenger computer Area 1 the eKERNEL is running with other modules and an eDMSAPI to send messages to Unit X Node X The second computer Area 2 provides messaging to Unit Z Node Z DECT Messenger contains a table that provides data about the location of the DECT handsets If 64 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Licensing there is a message for a DECT handset in Unit Z Node Z the message is transferred first to the Area 2 computer and then to Unit Z Node Z Licensing Licensing is done by means of the following mechanisms CSTA Connection licenses in the ISPBX See CSTA connection link license on page 65 e DECT Messenger License Manager See Figure 16 DECT Messenger License Manager on page 66 e DECT Messenger CTI Licenses for each DECT system See SOPHO CTI module License Manager licenses on page 68 CSTA connection link license Each application connected to t
187. ther DECT handset uses DECT Messenger with a Group to Group Member to Device structure Parameters required to set an alarm The structure of DECT Messenger is based on five parameters that are required for generating an alarm Those five parameters can come from the input device The input modules eAPI and eCAP show that these parameters are required Figure 23 eCAP Sending Message option on page 97 shows the Sending Message option of the eCAP generic and shows the parameters 96 DECT Messenger Fundamentals March 2012 Comments infodev avaya com eDMSAPI Inbound x Site fi Set or Reset Group Alarm description Message Remove after SENT Transmit Cancel Figure 23 eCAP Sending Message option Not all input devices are capable of generating all five input parameters If parameters are missing for example if a switch is connected to the elO module the parameters are taken from fields in tables The following five parameters are needed e SET RESET This is described in SET RESET structure on page 103 Group The Group is used to define the destination The Group contains group members each of which is a device Note This requires that the Group must be defined in DECT Messenger otherwise an alarm for a certain group comes in but there is no group specification which means that the alarm cannot be delivered Alarm Description The Alarm Description refers to the eKERNEL_Alarm table w
188. tion information provided relates to the Radio Cell from which the call originated The precision of the location is related to the area covered by the Radio Cell The smaller the area the greater the precision of the handset location eLOCATION has the following characteristics e requires the eDMSAPI module All SIP DECT extensions that should be able to generate a location alarm must be correctly set in the DMSAPI module For User 2 User messages ensure that all user 2 users have been configured requires a predefined extension number Predefined special numbers must be set in the eDMSAPI module with the type LA The Called device can be for example 911 or 112 location of the handset is only retrieved after a short message is sent to the predefined extension number In all other cases no location information is retrieved requires an IP connection to a DAP Controller DCC in the SIP DECT environment location detection only works on SIP DECT extensions DECT Messenger Fundamentals March 2012 107 DECT Messenger Customer Engineer Manual eLOCATION can support configurations with more than 255 radios If more than 255 radios are used the first 255 radios use a 2 byte definition from 00 to FF The remaining radios use a 3 byte definition for example 100 101 102 and so on O Important IMPORTANT eLOCATION can handle location registration for one DECT cluster only LOCATION works with SIP DEGT only How it works
189. tion procedure is described in Avaya DECT Messenger Installation and Commissioning NN43120 301 After the installation of DECT Messenger carry out the next procedure Stopping IIS WEB Services on page 81 Getting Started After installation you can start DECT Messenger by restarting the PC Getting Started provides the procedure to start using the system Note To load your license file you must first acquire the License file licxxxx lic and the DECT Messaging USB Dongle Getting Started 1 Install the dongle and start the License Manager e Click Start on the Windows task bar and choose Programs gt SOPHO CTI gt Configurators gt License Manager My es weep Tr E Microsoft Visual Studio 6 0 ators gt aDmsoeHoct ll neccontig 5 PO JF The License Manager window appears and a dialog appears requesting a license file 2 Select the license file Browse to the location where your license file is located and click Open DECT Messenger Fundamentals March 2012 83 DECT Messenger Customer Engineer Manual Licence Manager Fie View Help Licensed Applications SOPHO CTI Module IP Address messengers 47 165 129 77 Msg Net eSMTP Chent gt h ADMa Case Ready Close the License Manager 3 Install a preconfigured database if you have one DECT Messenger already contains a configuration database with data However you must adapt the data in the database
190. to which the IP connection is made Location Agent Port This is the port number on the DAP Controller DCC to which the IP connection is made The port number must be 28008 for a SIP DECT system e General Timeout Protocol guarding Always is 10 seconds e Retry Count Retry counter for retrieving information from the DAP Controller Default 5 e Retry Interval Retry Interval time between retries Default 10 seconds e Polling Interval Polling interval is the interval time between poling message to the DCC to check if the connection is still alive Default 60 seconds DECT Messenger Fundamentals March 2012 109 DECT Messenger Customer Engineer Manual e gt gt gt Board Definition Refers to the table LOCATION BOARD This table defines the relation between the DAP Controller and the predefined extension number Each DECT extension is subscribed at one DAP Controller only Note DCC board numbers ranges from 01 to 32 gt gt gt RPN Definition Refers to the table eLOCATION_RPN This table defines the relation between the RPN number and a meaningful message This message must contain the location information Inbound Call Handling gt gt gt eDMSAPI inbound event Refers to the table eDMSAPI Inbound Event This table defines the relation between the Calling Line ID the Called Line ID and the Alarm Identifier The Alarm Identifier determines how the Alarm is processed Inbound Call Handling gt gt gt
191. to your needs However if you have a preconfigured database specifically made for your system you must install that database into the database directory by carrying out the following steps e Open the following directory using the Windows Explorer c SOPHO Messenger net mdb e If the file messenger_CFG mdb file exists rename it with the following name previous_messenger_CFG mdb e Copy the preconfigured database into the directory c SOPHO Messenger net mdb Rename the copy with the following name messenger_CFG mdb 4 Configure eGRID tables If you are not familiar with eGRID skip to step 5 If you are familiar with eGRID edit the following tables eKERNEL_AREA eKERNEL SITE e eDMSAPI e ekERNEL DEVICE eWEB Use the help information to fill in the tables 5 Start eCONFIG 84 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Installing and getting started If you have already edited the tables using the instructions in step 4 skip to step 7 If not start eKERNEL e Click Start on the Windows task bar and choose Programs gt eKERNEL e Start the module eCONFIG Log in as user admin with password admin 6 Enter configuration values In the eCONFIG window double click the Site Site1 line The following window opens General Site Description Site 1 Administrator name John Johnson Administrator e mail John room3 edu eKernel IP address 192
192. ultaneous outgoing LRMS messages coming from the eKERNEL total number of simultaneous outgoing LRMS messages coming from the web interface total number of DECT handsets that can send LRMS messages to DECT Messenger At startup DECT Messenger immediately reserves the licenses needed although there is no call yet If the number of CTI licenses application and seat licenses is less than the number of licenses that are specified in DECT Messenger DECT Messenger cannot reserve the licenses and therefore cannot make a call 68 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Detailed module descriptions Detailed module descriptions This section provides detailed information for the following modules e eKERNEL on page 69 e eDMSAPI on page 70 elO on page 70 e eSMTP on page 70 e eSMTP Server on page 71 eAPI on page 71 e eWEB on page 72 eGRID on page 73 e eTM on page 73 eLOG on page 74 e eCAP on page 74 eESPA on page 74 eLOCATION on page 74 e eSMS on page 74 e eSNMP on page 75 eFR on page 75 e Web administrator on page 75 eKERNEL The eKERNEL module is the main module of the DECT Messenger application Depending on the incoming alarm message a message is sent to a specific group of devices The kernel ensures that all necessary devices receive the message After a confirmation is required the eKERNEL sends the message repeatedly until a confirmation is received
193. unction This means that the incoming modules can receive messages and outgoing modules can send messages Table 6 Incoming and outgoing modules on page 59 provides an overview of the modules Table 6 Incoming and outgoing modules Module Name Function Incoming Outgoing eCAP V 24 RS232 interface and protocol Yes converter eESPA Input Output module for ESPA 444 Yes Yes protocol eAPI Input on eKERNEL for locally made Yes programs Visual Basic source is available which can be used as basis to make your own input application elO Digital and analogue inputs and digital Yes analogue Yes switches outputs contacts and switches levels and digital levels contacts eWEB Web interface Yes eSMTP server Receiving e mail messages Yes DECT Messenger Fundamentals March 2012 59 DECT Messenger Customer Engineer Manual Module Name Function Incoming Outgoing eSMTP client Sending e mail messages Yes eDMSAPI Sending and receiving LRMS E2 Yes receiving Yes sending DECT messages using the CSTA LRMS E2 LRMS E2 interface DECT DECT messages messages eASYNG Asynchronous modem interface to Yes cell phone SMS provider or to wide area paging system eLOCATION Always in combination with eCSTA or Yes No eDMSAPI after location alarm is triggered the location of the DECT handset is detected This information is available in the message that is
194. unique identifier for a group The field is a unique key in the database that is created automatically after you create a new group You cannot change the Group ID at this parameter e Device ID Use the Device ID parameter to assign each device as a member of a group Always use the Browse button that is active after you click this menu item The parameters display after you select each device because these are linked to the device that you select From The From value contains a value in format xx xx where a valid hour and time must be specified Valid range is 00 00 to 23 59 Incorrect values give unpredictable results The value denotes the start of the time interval during which the defined device is active as a member of the group For example a value of 00 00 indicates that the group member is active at midnight Value 12 00 specifies that the group member starts at noon The time interval ends in the time specified in the To value To The To value contains a value in format xx xx where a valid hour and time must be specified Valid range is 00 00 to 23 59 Incorrect values give unpredictable results The value denotes the end of the time interval during which the defined device is active as a member of the group For example a value of 23 59 indicates that the group member becomes inactive at midnight A value of 12 00 specifies that the group member stops its activity at noon The time interval begins at the time specified
195. y Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its Hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYAAFFI
196. y features Site ID 1 Site Description Site 1 Admarestrator name Henk Admiestrator e mail henk room1 38 edu eKemel IP addess 192 168 1 85 Gabadge collection 600 i Logging Watchdog COM port COMO1 Watchdog interval 10 Watchdog string 0x21 eConhg Note If you followed the instructions in Step 1 of this procedure you set the Watchdog timer to 30 seconds Therefore you must fill in a time period that is significantly lower than this value for example 8 seconds Note After selecting the COM port keep in mind that other Modules use COM ports as well such as eCAP eESPA elO 9 Verify correct operation To test the operation of the Watchdog set the time in the eKERNEL_SITE table to a higher value for example 40 seconds As a result the signal does not arrive within 30 seconds the Watchdog timer expires and the alarm relay contacts are closed After you finish testing remember to set the time value in the eKERNEL SITE table back to its original value for example 10 seconds See the following section Watchdog settings and indicators on page 123 for additional information about the Watchdog card Watchdog settings and indicators e LEDs Table 13 Top LED Indications Top LED Indication Meaning Flashing at 1 second ON 1 second OFF This condition appears at power up of the PC for 2 5 minutes to let the PC power up DECT Messenger Fundame
197. you can see the device from the web interface Devices assigned to sites other than that to which the web server is assigned are only visible if the Remote access site parameter is set to True Remote access area The Remote access area parameter is only applicable when you have more than one area and you are using the web interface A web server eWEB and a device are each assigned to only one area if both are assigned to the same area you can see the device from the web interface Devices assigned to areas other than that to which the web server is assigned are only visible if the Remote access area parameter is set to True e Comments This field is informational only and can contain remarks from the administrator 30 DECT Messenger Fundamentals March 2012 Comments infodev avaya com Maintaining DECT Messenger using eCONFIG Managing groups Creating a new group Complete the following steps to create a new group Creating a new group 1 Open eCONFIG 2 Access the pop up menu of the input module for which you want to create the new group Select the input module for which you want to create a new group from the Modules menu Note A group is always associated with an input module You cannot create a new group in the Groups and Devices menu eCONFIG SOPHO Messenger Net v2 9 11 admin LOCAL SOPHO Messenger Net Import Export License information oO Site Ste 1 SEES F API area

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