Avaya Companion Configuration Guide
Contents
1. 2 Open the cover with a screwdriver a Onthelatch on the right side of the unit use the screwdriver to push in and then down to release the latch b Remove the cover by lifting it up Refer to the following figure Figure 4 Opening the RPI cover Business Communications Manager Companion Configuration Guide 18 Chapter 1 Installing the Companion system Hang the RPI on the two screws and tighten the screws Install the remaining two screws Feed the power cord through the bottom of the RPI o0 5 Oo Route it through the clip and around the strain relief support The following figure shows how to route the power cord Figure 5 RPI components Jumper lead to PSU 2 The RPI 8 has grounding straps and IS plates fitted to allow an upgrade to 0 an RPI 16 Grounding strap Ferrite rings Power supply cabling Up to 16 outputs TCM power Connection board Clip Strain relief support Power cord Route the power cord to the input power socket just to the left of PSU 1 on the left Connect the plug to the socket Follow the appropriate wiring instructions in the wiring charts in the next section Wiring the base station and connecting the RPI S Caution Do not apply power to the RPI until its installation and wiring are complete 10 After the cable is wired correctly connect the RPI power cord2. Note You cannot register a portable to more than one extension number per system gt You cannot register more than one portable to one extension number You can register a portable to more than one system If a portable telephone is to be used in more than one Business Communications Manager system its owner must know which registration slot number was used to register the portable telephone with each system Nortel Networks recommends that users register their most frequently used system in slot 1 If a portable telephone is lost or broken deregister it from the system before replacing it with another portable telephone Deregistering a handset Deregister an extension number from Unified Manager when e You must replace the portable due to loss or breakage e You want to assign the handset to a user with a different telephone number To deregister a portable 1 Click the keys beside Services Telephony services Companion Registration Portable DNs 2 Click a portable DN for example DN 471 The DN status window appears 3 Onthe Configuration menu click Deregister Note This procedure does not clear the registration data in the portable You must also deregister from the portable telephone on the air deregistration For information about deregistering your portable telephone refer to your Companion Portable Telephone User Guide P0605793 02 Chapter 2 Configuring Companion handsets 49
3. Companion DN record parameters Companion DNs are programmed in the same way as other Business Communications Manager telephones However some programming settings do not affect the operation of the portable The following table shows the recommended settings for using Companion on the Business Communications Manager For detailed telehone configuration information refer to the Programming Operations Guide Table 12 Companion telephone programming Programming Programming Setting Notes level option System DNs Answer DNs set DN This is the number of the stationary telephone DN XXX that is twinned with the handset When the Line access stationary telephone gets a call the Companion mirrors the call System DNs Forward Fwd to This stops the Companion portable from ringing DN XXX no answer DN when the call is forwarded to its new Capabilities Fwd Delay destination The portable user can still answer no of the call but it does not ring rings The settings for Forward no answer are found under System DNs Active Companion DNs DN Capabilities in the Unified Manager Forward on busy Y Do not disturb N on busy Handsfree N Handsfree None answerback Pickup group lt group A portable can be part of a pickup group and number gt answers Calls ringing at telephones in the same group when the user enters FEATURE 76 Paging Y Page zone 1 Direct dial Set 1 A por
4. A antenna Canada installation 34 certification 30 Co axial cable maximum length 35 directional installation 35 external 31 37 external installation 30 indoor 35 indoor directional external antenna installation 35 indoor installation 35 indoor omni directional external antenna installation 35 installation restrictions 34 installation strategy 32 Lightning surge protector 39 lightning surge protector 34 maximum length cable 40 omni directional 35 37 outdoor omni directional external antenna installation 37 passive 34 positioning 34 proprietary extension cable 30 RG 58A U coaxial cables 30 U S installation 31 antenna type Companion 44 backup power RPI 16 base station clearances 27 connecting plug top power supply 28 distances 26 hand off 26 indoor antenna 35 installation 26 maximum cable 19 minimum distances 26 omnidirectional outdoor antenna 37 positioning 14 26 powering up 29 proprietary extension cable 30 RG 58 U coaxial cable 34 RG 58A U antenna cable 30 TCM connections 28 termination board 27 turn off power 30 U S installation 31 updating software 29 wiring length power 19 wiring RPI 19 BNC connector 31 33 40 bracket terminal board 27 BS 1 download 29 C cables maximum distance 19 call switching between 52 Call Forward cancel Companion 51 Companion 51 no answer Companion 52 Call information Companion 51 Call Park Companion 51 retrieval Companion
5. Chapter 1 Installing the Companion system lssllees serene 13 Companion COCO NENG Laus iua eara dore eae Dp t IUE Trai tx wi bud ue deco ENG 13 Hardware installation process map eee 14 Installing the Companion hardware 0 000 cece eee eee eee 15 Remote power interconnect RPI unit overview 000 eee eee eee 15 Mounting HE RPI WAR sss emere Ren EAT SRR RR es 17 Wiring the base station and connecting the RPI 2000 19 Connecting Wee cssc eade oto d RE terad dep AA 20 RFT output Connections ade 9 PX ORCR a Rab CARAS XR TCR ARR EELS 21 RPI a NA ME RR CM M T EP 22 RPI BIX wiring Char cscscssricrsriiesicidesrsstreeniie sro esta 23 RPS BIX VIE GITE ous ced SRI eae sss Saas RE AGAR EGR DANGAL DAG 24 Companion base station installation overview 0 00 eee eee ee eee 26 Positioning a Companion base station 0 00 cece eee 26 Attaching a Companion base station 0c eee 27 Registering Companion telephones 0 0c cece eee teens 29 Restarting the system after a software update 00 a 29 Installing external antennas and lightning surge protection 30 Read before you install equipment 20 0 eee 30 Installing antennas United States of America 4a 31 Before you install an outdoor antenna USA 0 000 eee eee 31 Installing an outdoor antenna USA aaan c eee 32 Installin
6. Programming base station radios The Radios setting allows you to program base station radio settings Follow these steps to define the settings 1 From Companion click the key beside Radio data Click the key beside Radios 2 3 Choose a radio number from the list 4 Use the information in the following table to configure the radio Table 9 Radio settings Attribute Value Description Radio Read only This is the number that identifies the radio base station identification number Cell assign Unassigned This box indicates if the cell has been activated Assigned Antenna type Internal This is the type of antenna the radio base station is connected External to P0605793 02 Chapter 2 Configuring Companion handsets 45 A cell is the area covered by one or more radios in close proximity As you move around your office while on a call with your portable the call hands off from one cell to another A call on a portable hands off from one cell to another only if Business Communications Manager assigns those cells as neighbors Business Communications Manager automatically assigns cell neighbors and re evaluates the cell to cell configuration when you add or remove base stations Defining base station cells Cell programming allows you to examine settings for the cell radio cell neighbor and cell radio neighbor Follow these steps to set up cells for your Companion system 1 Click on the keys be
7. j Warning Never install base stations in rows Position base stations away from office areas or areas with high portable telephone traffic The table below shows the minimum distance between office areas and base stations Install the base station on the ceiling or high on walls to maintain these minimum distances P0605793 02 Chapter 1 Installing the Companion system 27 Table 6 Minimum distance between office areas and base stations Number of base stations in the cell Minimum distance between office areas and base stations 1 1 m 40 in 2 1 4 m 56 in 3 1 8 m 72 in 4 2 m 80 in Attaching a Companion base station Install base stations on a wall or on a ceiling When installing base stations on a wall install them with their covers at the bottom as shown in the figure below Allow for clearances around the base station as indicated in the following table Table 7 Clearance for the base stations Clearance conditions Canada USA Clearance from all other objects 9 cm 3 5 in Vertical clearance from base station center to base station center 27 cm 54 in Horizontal clearance from base station center to base station center 41 cm 54 in Installing the base station Fasten the bracket into position using two 8 38 mm 1 1 2 in screws Route the cable from the BCM1000 through the top or bottom opening Wind any excess cable around the posts then fasten t
8. 3 Route and connect the coaxial cable from the lightning surge protector to the appropriate base station connector Refer to the following figure Installing antennas Canada There are three types of external antennas available in Canada e indoor directional antenna Installing an indoor directional antenna on page 35 indoor omnidirectional antenna Installing an indoor omnidirectional antenna Canada on page 35 e outdoor omnidirectional antenna Installing an outdoor omnidirectional antenna Canada on page 37 Each type of installation requires a specific installation technique As well you must install a lightning surge protector for every outdoor antenna installed Installing a lightning surge protector Canada on page 39 Outdoor requirements Before you install the antenna ensure that your plan meets the following requirements e If you are installing an outdoor antenna on a metal surface greater than 18 cm 7 in in diameter position the antenna perpendicular to the surface e When running the coaxial cable inside or outside be careful not to damage the cable which affects its performance The minimum recommended bending radius is 20 mm 0 8 in e Always ensure that the antenna is clear of any adjacent obstruction or metal objects If you use more than one outdoor antenna at a cell center separate the antennas at by least 0 5 m 20 in to avoid radio interference problems Use RG 58 U co
9. 42 licensing 42 Directed Pickup Companion 51 directional antenna 35 disable handset registration 46 E enable handset registration 46 extensions portable telephones 29 external antennas 37 F FCC certification antennas 30 FDD Companion 42 feature cordless telephones 51 wireless Call Forward No Answer 52 wireless Portable Language Selection 52 Federal Communications Commission see FCC G Group Pickup Companion 51 H hand off Companion base station 26 handsets registering 46 status Companion 47 host system signaling Companion 51 Hunt groups Companion 51 illustration 39 input wiring 22 install base station 27 Companion 13 lightning surge protector 39 L language Companion 52 licensing Companion and DECT 42 lightning protector installation 30 lightning surge arrestor installation 31 installation in Canada 39 installation in U S 33 P0605793 02 Index 55 lightning surge protector 34 limitations Companion channel split 13 Line pool using Companion 51 lost calls troubleshooting 50 minimum distances Companion base station 26 mute Companion 51 N NetVision handsets 42 O obstructing antennas 34 omnidirectional antenna 35 37 out of range 50 outdoor antennas 30 P page Companion 51 passive antenna 34 password Companion 47 Pause Companion 51 PDD Companion 42 plug top power supply on base station 28 polarity TCM connect
10. 51 cell assignment Companion 44 neighbors Companion programming 45 radio neighbor Companion 45 radios Companion 45 channel split Companion 13 clearances Companion base station 27 clipping 50 coaxial cable 30 34 40 Companion administration maintenance tools 14 antenna type 44 base station 14 26 28 base station positioning 26 C3050 CT2Plus 14 C3050 Etiquette 14 C3060 14 cell assignment 44 cell neighbors 45 cell radio neighbor 45 cell radios 45 channel split limitations 13 coverage area maximum 14 diagnostic software 14 disabling registration 46 Business Communications Manager Companion Configuration Guide 54 Index double density 42 enable handset registration 46 enabling registration 46 external antenna 31 37 handset credits 47 handset models 42 handset status 47 indoor antenna 35 install base station 27 licensing 42 lightning surge arrestor 31 33 lightning surge arrestor install 39 minimum distance base station 26 portable telephone registration 29 powering up base station 29 radio ID 44 recommended settings 49 register handset 29 46 registration password 47 RPI 15 software 13 UTAM approval 26 46 UTAM messages 29 Companion 3020 14 Companion Base Station see base station components RPI 18 conference Companion 51 copyright 2 cordless telephones Companion 50 DECT 50 features 51 credits Companion handset 47 D DECT cordless handsets 50 handset models
11. L Ew Shroud Lag bolts or appropriate mounting hardware Ss Plastic plug gt lt A x Cable ties Co axial cable to surge protector on interior wall 2 Feed one end of the coaxial cable up through the bottom of the antenna cover and attach the BNC connector to the base of the mast Slide the mast down into the cover until it fits Rotate the mast until the threaded hole in the base of the mast aligns with the set screw hole in the cover Tighten the set screw 5 Route the coaxial cable along the bottom edge of the plate between the cover and the wall plate Note The total length of the coaxial cables from the outdoor antenna to the base station must not exceed 10 m 33 ft 6 Tiethe cable to the mounting plate P0605793 02 Chapter 1 Installing the Companion system 39 7 Insert the plastic plug into the base of the cover to keep moisture out 8 Feedthe coaxial cable through the wall to the surge protector on the interior wall Installing a lightning surge protector Canada Install the lightning surge protector for the outdoor omnidirectional external antenna to protect it from electrical surges The recommended lightning surge protector is part number A0382082 Refer to the installation instructions from the manufacturer for more details on its installation To install a lightning surge protector follow these steps 1 Install the surge protector on the interior wall as c
12. area can be a maximum of 160 000 square meters 1 700 000 square feet when using the maximum number of base stations Companion wireless handsets Business Communications Manager supports the following wireless handsets Companion 3020 Companion C3050 Etiquette Companion C3050 CT2Plus and Companion C3060 The portable telephones used with your Business Communications Manager system are small lightweight units with complete digital performance to provide clear voice quality Companion portable telephones feature a three line 16 character alphanumeric display Administration and maintenance tools Programming of the Companion system is easily and quickly done through the Business Communications Manager Unified Manager You can assign portable telephones to the system check base station parameters and enable and disable registration through programming Companion Diagnostics software allows you to run diagnostics on the wireless system You run the diagnostics using a personal computer located at the customer site or in a remote location Hardware installation process map The following figure provides an overview of the process for installing the support hardware for a Companion wireless system Figure 1 Process map Installing Companion support hardware Communications Business Companion equipment Manager DSM module Install external installed and antennas and configured lightning protecti
13. check registration information Table 11 Handset registration and password information Attribute Value Description Registration Y N You must enable registration for the entire Business Communications Manager system to allow registration of individual portables After you have registered the sets come back and disable registration by setting this field to N P0605793 02 Chapter 2 Configuring Companion handsets 47 Table 11 Handset registration and password information Continued Attribute Value Description Credits available Read only This field shows the number of credits that are available for handset registration This number must be any positive number to allow portables to be registered The number decrements by one with each successful registration The number increments when a telephone is deregistered More credits can be added by purchasing additional keycodes Registration password five digits Enter the digital code that needs to be identified on the handset to allow access to the system This number can be changed as required Tips You can choose any combination of one to six digits for the password It is easier to remember the password if the digits spell a word Provide this password only to selected personnel to prevent unauthorized access to programming The implications of such access can include the rearrangement of line assignments which ca
14. external antenna and a base station Note The connector on the outdoor omnidirectional external antenna is a TNC female connector To connect the antenna you need an adapter to connect the TNC connector to the BNC coaxial cables or a coaxial cable with a TNC male connector on one end and BNC male connector on the other end Caution Fit lightning protection to the antenna if appropriate See Installing a lightning surge protector Canada on page 39 for more information S Important points to remember e Do not install the external antenna or the lightning surge protector during an electrical storm Always turn off the base station power before connecting the coaxial cable of an outdoor antenna Always install the antenna at the cable entry point into the building Connect the lightning surge protector to ground before connecting the coaxial cable Business Communications Manager Companion Configuration Guide 38 Chapter 1 Installing the Companion system To install an outdoor omnidirectional external antenna follow these steps 1 Screw the antenna mounting plate vertically to the exterior wall of the building with lag bolts or other appropriate hardware The following figure shows how to fasten the mounting plate Figure 16 Install the outdoor omnidirectional external antenna Canada Mast Set screw Va Exterior wall mounting plate Connector at the base of the mast
15. the antenna in the bracket so that the antenna is vertical Use two screws to install the bracket to the wall or ceiling To prevent cable stress on the coaxial cable fasten the cable to the mounting surface with a clamp 4 Connect the external antenna to the appropriate base station Note The length of the coaxial cable must not exceed 10 m 33 ft gt Business Communications Manager Companion Configuration Guide 36 Chapter 1 Installing the Companion system The following figure shows the two methods of installing the indoor omnidirectional external antenna Figure 15 Indoor omnidirectional external antenna Canada Co axial Cable cable clamp Ceiling mount installation Wall mount installation Co axial cable Cable clamp P0605793 02 Chapter 1 Installing the Companion system 37 Installing an outdoor omnidirectional antenna Canada When installing an outdoor omnidirectional external antenna ensure you follow these guidelines Locate the antenna on the external wall of the building Note You must install the antenna on a vertical surface mp e Keep the outdoor omnidirectional external antenna as close as possible to the base station The base station itself must always be located inside the building e The recommended installation height is 4 m 13 ft to 5 m 16 5 ft above ground level e Always install a surge protector between an outdoor omnidirectional
16. to route the input pairs The maximum number of input pairs in an RPI installation is 16 Figure 8 Input connector pinout Pin7 Pin5 Pin3 Pin Y Y Y Y a A A A Pin8 Pin Pin4 Pin 2 IBIXn The table below lists the pinout and signal references Table 3 Input wiring Connector Pin Signal Output connector IBIX1 1 2 TCM 1 OBIX1 3 4 TCM 2 OBIX2 5 6 TCM 3 OBIX3 7 8 TCM 4 OBIX4 IBIX2 1 2 TCM 5 OBIX5 3 4 TCM 6 OBIX6 5 6 TCM 7 OBIX7 7 8 TCM 8 OBIX8 IBIX3 2 TCM 9 OBIX9 3 4 TCM 10 OBIX10 5 6 TCM 11 OBIX11 7 8 TCM 12 OBIX12 IBIX4 1 2 TCM 13 OBIX13 3 4 TCM 14 OBIX14 5 6 TCM 15 OBIX15 7 8 TCM 16 OBIX16 P0605793 02 Chapter 1 Installing the Companion system 23 RPI 8 BIX wiring chart The following table lists the wiring chart for the RPI 8 BIX Table 4 RPI 8 BIX wiring chart Pin RPI Connector printed circuit board Label Wire color 26 PWR White Blue 1 OBIX1 Blue White 27 Bal TCM White Orange 2 Orange White 28 PWR White Green 3 Green White 29 PWR White Brown 4 OBIX2 Brown White 30 ES TCM White Slate 5 Slate White 31 PWR Red Blue 6 Blue Red 32 PWR Red Orange 7 OBIX3 Orange Red 33 Bag TCM Red Green 8 Green Red 34 PWR Red Brown 9 Brown Red 35 PWR Red Slate 10 OBIX4 Slate Red 36 B54 TCM Black Blue 11 Blue Black 37 PWR Black Orange 12 Orange
17. you have approval from UTAM Inc The United States FCC has appointed UTAM Inc as the body responsible for coordinating and verifying the installation or relocation of unlicensed personal wireless communication devices To comply with UTAM Inc the system uses keys and credits to control user capacity and to ensure system location verification You require these software keys and credits to activate Companion services You purchase these credits at the time you place the order Positioning a Companion base station Avoid installing base stations on large concrete or marble columns because these columns affect radio coverage If possible place the base station a minimum of 1 m 40 in from these types of columns Do not install a base station with the antenna housings near metal objects Be careful not to damage existing wiring or panels Do not position base stations in ducts plenums or hollow spaces used to transport environmental air except where the duct plenum or hollow space is created by a suspended ceiling having lay in panels When you need more than one base station in a cell to meet traffic requirements position the base stations at the same cell center To place all base stations in the same cell center e for the USA a minimum of 54 in and a maximum of 9 ft 9 in distance between the center of one base station to the center of another e for Canada a minimum of 9 cm and a maximum of 1 5 m distance from edge to edge
18. 6 Install the outdoor omnidirectional external antenna Canada 38 Install the lightning surge protector Canada sselsssss 39 Companion BOIS 4 5 9 paca iuo S titas EaR EEREN ehh REOR RR de Ee 41 Process map Setting up Companion handsets for registration 43 Business Communications Manager Companion Configuration Guide P0605793 02 Tables Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 Table 10 Table 11 Table 12 Table 13 AP Pigquirermsnta ce quy kx RORYYG YO xp RA Yd KP ADA PRA ESQ 16 Be CNA ee c CL ANAK NEA UP bheee eRe KSE eae ees 19 Jio MG 2 sn GORDON RONG he eGR COI ORIG PAE he Bae a RBA Te Un 22 RPI BIX wiring ehari 2 20 Rr DET 23 RPI 16 BIX wiring Ohart socs erect aro RR RR x Rem RRR arrere 24 Minimum distance between office areas and base stations 27 Clearance for the base stations eel 27 UTAM mossageS ceueccoonRe err eckR r4 xxu ce RR yx RUN PE Ron eee 29 ndo SONOS uacua S qubd a Si pU dd dar dni ap MCN 44 OS dei f E RS DER eani For dU ER EHE on QE UR Gom Rd dO p sean eye UC d 45 Handset registration and password information 000 eee 46 Companion telephone programming sess 49 Features available to a Companion portable handset 51 Business Communications Manager Companion Configuration Guide P0605793 02 Preface This guide expla
19. Black 38 PWR Black Green 13 OBIXS Green Black 39 ED TCM Black Brown 14 Brown Black 40 PWR Black Slate 15 Slate Black Business Communications Manager Companion Configuration Guide 24 Chapter 1 Installing the Companion system Table 4 RPI 8 BIX wiring chart Continued Pin RPI Connector printed circuit board Label Wire color 41 PWR Yellow Blue 16 OBIX6 Blue Yellow 42 BS6 TCM Yellow Orange 17 Orange Yellow 43 PWR Yellow Green 18 Green Yellow 44 PWR Yellow Brown 19 OBIX7 Brown Yellow AE Ba TCM Yellow Slate 20 Slate Yellow 46 PWR Violet Blue 21 Blue Violet 47 PWR Violet Orange 22 OBIX8 Orange Violet JE ERIS TCM Violet Green 23 Green Violet 49 PWR Violet Brown 24 Brown Violet RPI 8 BIX wiring chart The following table lists the wiring chart for the RPI 16 BIX Table 5 RPI 16 BIX wiring chart Pin RPI Connector printed circuit board Label Wire color 26 PWR White Blue 1 OBIX9 Blue White 27 E TCM White Orange 2 Orange White 28 PWR White Green 3 Green White 29 PWR White Brown 4 OBIX10 Brown White 30 Belo TCM White Slate 5 Slate White 31 PWR Red Blue 6 Blue Red P0605793 02 Chapter 1 Installing the Companion system 25 Table 5 RPI 16 BIX wiring chart Continued Pin RP
20. I Connector printed circuit board Label Wire color 32 PWR Red Orange 7 OBIX11 Orange Red 33 Bali TCM Red Green 8 Green Red 34 PWR Red Brown 9 Brown Red 35 PWR Red Slate 10 OBIX12 Slate Red 36 Bola TCM Black Blue 11 Blue Black 37 PWR Black Orange 12 Orange Black 38 PWR Black Green 13 OBIX13 Green Black 39 Bat TCM Black Brown 14 Brown Black 40 PWR Black Slate 15 Slate Black 41 PWR Yellow Blue 16 OBIX14 Blue Yellow 42 Bete TCM Yellow Orange 17 Orange Yellow 43 PWR Yellow Green 18 Green Yellow 44 PWR Yellow Brown 19 OBIX15 Brown Yellow 45 Bais TCM Yellow Slate 20 Slate Yellow 46 PWR Violet Blue 21 Blue Violet 47 PWR Violet Orange 20 OBIX16 Orange Violet 48 Baie TCM Violet Green 23 Green Violet 49 PWR Violet Brown 24 Brown Violet Business Communications Manager Companion Configuration Guide 26 Chapter 1 Installing the Companion system Companion base station installation overview Before you install portable equipment ensure that a site planner determines base station locations and records the base station information in a provisioning record Caution You must install all base stations within 1230 m 4000 ft TCM wiring length of the BCM1000 or base station module To optimize seamless hand off the difference in TCM wiring length between neighboring base stations must not exceed 300 m 1 000 ft Before you install or move wireless equipment in the United States check that
21. Part No P0605793 02 Business Communications Manager Companion Configuration Guide NORTEL NETWORKS Copyright 2003 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc Trademarks NORTEL NETWORKS is a trademark of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners P0605793 02 Contents 3 Contents Prelate ee eee er rr eT TT eT eee Tr ee er Tee aia dig 9 Betore you Dedi cc cee och ees ea EEE EEE RO ges oe Rue S ee eRe KA poses 9 Symbols used In This GUIDE wo de ke wok Gade eee ees eee PR ee Dumala 9 TEA GOD ONON concn Rb Pd PE be PC ERE wee Pt d edu Uer d d 10 Epu dg det AA PAA 10 BI Np ER a wada c RM PR MEER 10 Presales Support CSAN ama an BAD erm RR RR RI rk ye 10 EMEA Europe Middle East Africa 10 CALA Caribbean amp Latin America 4a RAGE RR X GUERRERO Re Ti APAC Asia PACIO czasussaccscee WEG week DRE Reve RAP GREEK Red 11
22. X RR ACA RR 49 Handset features and restrictions llli 50 Feature access for Companion ccc cece eee 51 Language selectiorl isseeces esee xh m e 9 eR Rx RR ga 52 j p 53 P0605793 02 Figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Process map Installing Companion support hardware 14 sal aC AA TTT E TT 15 RPI mounting DOOS aud al uk C CREE SORORE BA RR TSA Ea BRN A POA ORES 17 Opening the API GOVE Luce due diene Ee dk Em ck Sock On NG CR Roo eA SCR 17 RPI COMPONENTS ides emer oe Rer KA PEER ed by R USO RE E RERA 18 RPI connector printed circuit board 0 2 cee eee ee 20 LUNA connector PINOUT iacu adsis dede x RODEO eh end RO BOE o d ames 21 lrput connector PINGUE 2s seseseseckeru ex RR Rx RE PARERE EA ded RA 22 Bracket termination board iius eee be puer bcc osos ROS ebrio d QR 27 Slide the cover on bracket 000 cece 28 Installed antenna and lightning surge protectors USA 31 Antenna with antenna bracket USA 2 32 Lightning surge protector and bracket USA islsulseslsslssesss 33 Indoor directional external antenna Canada 0000 eee eeee 35 Indoor omnidirectional external antenna Canada Lus 3
23. alling antennas Canada on page 34 Read before you install equipment e You must install the antenna vertically Refer to Before you install an outdoor antenna USA on page 31 e Use 8 12 mm to 50 mm 5 in to 2 in screws to install the antenna bracket and lightning surge protector bracket to the wall e Always ensure that the antenna is clear of any adjacent obstruction or metal objects If you use more than one external antenna at a cell center separate the antennas at by least 1 m 40 in to avoid radio interference problems e When running the coaxial cable inside or outside be careful not to damage the cable Damage to the cable affects its performance The minimum recommended bending radius is 200 mm 8 in e The coaxial cable length must not exceed 10 m 33 ft e Use RG 58AU coaxial cables to connect the antennas to the base stations e You can attach a proprietary extension cable between the lightning surge protector and the antenna or between the lightning surge protector and the base station Make sure you keep the total cable length as short as possible and use only the recommended extension cable when necessary e You must install a lightning surge protector for each external antenna Warning FCC requirements N In the United States the FCC requires that you connect only approved antennas to Companion base stations electrical storm Always turn off the base station power before connecting the c
24. assigned In programming change the privacy setting for an external line assigned to the portable This does not give the ability to change the privacy setting on a call by call basis End a call or programming session System speed dial codes only No personal speed dial codes The portable directory can store up to 50 telephone numbers Business Communications Manager Companion Configuration Guide 52 Chapter 2 Configuring Companion handsets Table 13 Features available to a Companion portable handset Continued Feature Switching between two calls Transfer Transfer using directory Trunk Answer Wireless Portable Language Selection Wireless Call Forward No Answer Language selection Description Put one call on hold and speak to another caller Transfer a call to another telephone Transfer a call using your portable telephone directory Answer a ringing call for lines placed in a Service Mode Change the language of the prompts that appear on the portable telephone display Refer to Language selection Forward a call without ringing The portable user can answer a call but it does not ring The system supports a primary default language and up to three alternate languages depending on the system profile Press 501 Press 502 Press 503 Press 504 Language Primary Language Alternate Language Alternate 2 Language Alternate 3 P0605793 02 53 Index
25. axial cables to connect the antennas to the base stations Caution Use only passive antennas to connect to the Companion base stations The coaxial cable you use to connect the external antenna to a Companion base station must have an impedance of 50 ohms P0605793 02 Chapter 1 Installing the Companion system 35 Installing an indoor directional antenna The indoor directional antenna has a backplate that allows for easy installation on a wall The antenna is installed half way between the floor and the ceiling For some applications for example a stairwell you can install the antenna on the ceiling 1 Use four screws to install the antenna Refer to the following figure Figure 14 Indoor directional external antenna Canada 2 To prevent stress on the coaxial cable fasten the cable to the mounting surface 3 Connect the antenna to the appropriate base station radio Note The coaxial cable length must not exceed 10 m 33 ft gt Installing an indoor omnidirectional antenna Canada To install an indoor omnidirectional antenna use the following guidelines e Use the bracket supplied to install the antenna on a wall or ceiling This bracket provides the necessary clearance between the floor or wall and the antenna Mount the bracket so that the external antenna is vertical The recommended installation position on a wall is halfway between the floor and the ceiling 1 Insert
26. d a base station that requires a software update the system begins downloading the software to the base station The display shows BS 1 Dload Start 1 Press CLEAR to clear the message When the base station software finishes downloading the BS 1 Dload Done appears 2 Press CLEAR to clear the message Some base stations do not power up at the same time and this message repeats at the beginning of each download In the United States after restarting the display shows one of the messages listed in the following table Table 8 UTAM messages If display shows See UTAM code req d System logical identifier LID information UTAM test failed See alarm codes in the Windows NT event log Warning A loss of unlicensed transition and management for microwave UTAM N information occurs when upgrading US Business Communications Manager systems You need UTAM Recovery Codes Business Communications Manager Companion Configuration Guide 30 Chapter 1 Installing the Companion system Installing external antennas and lightning surge protection You can use external antennas to provide a broad range for your Companion system Ensure that any external installations comply with local regulations and include lightning surge protection This section contains the following procedures e Installing antennas United States of America on page 31 e Installing a lightning surge protector USA on page 33 e Inst
27. e RPI connector printed circuit board Figure 6 RPI connector printed circuit board E m OB1X1 OBIX2 OBIX3 OBIXA 0B1X10 OB1X11 OBIXI2 pe aS CA Ei m Cj JI C OBIX 14 0B1X15 ro r4 re P0605793 02 Chapter 1 Installing the Companion system 21 RPI output connections Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors The following figure shows how to route the output pairs If you use one pair to power a base station connect the power pair to PWR 1 and PWR 1 If you use two pairs to power a base station connect one pair to PWR 1 and PWR 1 and the second pair to PWR 2 and PWR 2 Caution Ensure both pairs have the same polarity If you connect two power pairs with opposite polarities you can damage the base station and RPI Figure 7 Output connector pinout Business Communications Manager Companion Configuration Guide 22 Chapter 1 Installing the Companion system RPI input connections Feed the TCM input pairs from the Business Communications Manager distribution frame through the top of the RPI and route them to the input connectors IBIX1 to IBIX4 The following figure shows how
28. e building ground Do not connect to a ground rod or series of ground rods If you cannot connect the ground lead to the building ground connect the ground lead to the metal frame of the building The connection must be no more than six to 10 ft You can connect the ground lead to the 120 V ac conduit which is connected to the building ground However using the ac conduit is not the preferred method of installation The connector between the antenna and the lightning surge protector and between the lightning surge protector and the base station is a proprietary BNC connector You must align the BNC connectors before you can make the connection Installing a lightning surge protector USA Install the lightning surge protector to protect the Companion components from electrical surges To install a lightning surge protector follow these steps 1 Install the lightning surge protector on the interior wall as close as possible to the entry point of the coaxial cable from the outdoor antenna Before you connect the ground lead to the lightning surge protector attach the ground lead to an approved ground Refer to the Wiring information tips box on the next page 2 Route and connect the coaxial cable from the outdoor antenna to the lightning surge protector Figure 13 Lightning surge protector and bracket USA Business Communications Manager Companion Configuration Guide 34 Chapter 1 Installing the Companion system
29. ength of the coaxial cables from the outdoor antenna to the base station gt must not exceed 10 m 33 ft P0605793 02 41 Chapter 2 Configuring Companion handsets The Companion heading in the Unified Manager allows you to assign Companion portable telephones to the system check base station parameters and enable and disable registration through programming This section includes information about Defining radio data on page 44 e Enabling Companion handset registration on page 46 e Using portable DNs to show handset status on page 47 e Registering Companion portables on page 48 e Deregistering a handset on page 48 e Companion DN record parameters on page 49 e Handset features and restrictions on page 50 The following figure shows a detailed view of the Companion headings on the navigation tree Figure 18 Companion headings 9 Companion Registration 9 Radios Registration enabled Radio xxxx Credits available Radio Registration password Cell assignment 9 Portable DNs Antenna type DN xxx 9 Cells DN status Cell 01 Radio Data Cell Radios Credits available oO i Total credits Cell neighbors System LID Cell radio neighbors Re evaluation Status Note Companion wireless requires a Business Communications Manager keycode to activate Business Communications Manager Companion Configuration Guide 42 Chapter 2 Configuring Compan
30. g a lightning surge protector USA 0 0 aa 33 Installing antennas Canada iussus ace 3a ORCI Ra Re FOR OR RR CR RR 34 Outdoor Tequiremellfe 04 0 Ka 8406 Ri QeEERAVET ERR Sx GR Ed e dele wake 34 Installing an indoor directional antenna 00 eee eee eee 35 Installing an indoor omnidirectional antenna Canada 35 Business Communications Manager Companion Configuration Guide 4 Contents Installing an outdoor omnidirectional antenna Canada 37 Installing a lightning surge protector Canada 39 Chapter 2 Configuring Companion handsets 0000 eee e eee nnne 41 COMPANION OVEN W Ga ssa edo Reel exce Nabe XR eee AA RE 42 Process map Companion portable handset 0 00 eee eee eens 43 DEP rado dala etc sk a are kae peed ek Rr Ee E os Md UG sedet a uris 44 Using Reevaluation to assign cells to base stations 44 Programming base station radios 00000 es 44 Denim base SUO CAGER KAN Ee RR PS ERA Pexdce s Edu e RO EROR 45 Enabling Companion handset registration 0 0 ce eee 46 Enabling registration or changing the password aaa 46 Using portable DNs to show handset status 000 eee eee 47 Registering Companion portables 0 0 00 eee eens 48 Deregistering a handset auo tanec eu BA KAKA NEL EEr EAEE cae meee he 48 Companion DN record parameters icc e esses hh RR eres Y
31. he cable under the strain relief BB O N Connect the wires to the BIX connector on the bracket termination board as shown in the following figure Figure 9 Bracket termination board RJ11 jack LN Business Communications Manager Companion Configuration Guide 28 Chapter 1 Installing the Companion system The polarity of the TCM connections is not important If you connect the two power pairs to the bracket terminal board of the base station you must connect the power pairs with the same polarity Caution Ensure that the RPI is off before connecting power pairs to the base station Install the base station on the bracket Snap it into position Connect the power RJ 11 jumper lead to the RJ 11 jacks on the termination board and the base station 7 For plug top power supplies only connect the power supply connector to the base station power connector Make sure the base station uses a class 2 plug top power source only Caution If you insert the power supply connector in the wrong direction you can damage the plug top power supply and the base stations Position the power supply connector in the correct direction and push it into place 8 Inthe space provided on the label attached to the lower right corner of the mounting bracket record the port number used Include the marking information for all of the base stations on the completed installatio
32. hone 1 954 858 7777 email csrmgmt G nortelnetworks com APAC Asia Pacific Technical Support CTAS Telephone 61 388664627 Fax 61 388664644 email asia support nortelnetworks com Business Communications Manager Companion Configuration Guide 12 Preface P0605793 02 13 Chapter 1 Installing the Companion system This section describes the process for installing a Companion wireless system This book assumes the following has been completed e A site survey has been completed and you have determined the exact locations of the base stations around your site You have determined how many handsets you want To determine this you need to know whether your system has a DS30 channel 2 6 or 3 5 split e The Companion requires a DSM8 module for every 32 handsets You can assign a maximum of 32 Companion handsets per DSM because the Companion system can use both B channels You can install a maximum of two DSM8s or one DSM32 for Companion handsets per system providing your system is configured with a DS30 channel 2 6 split Refer to the Business Communications Manager Installation and Maintenance Guide for detailed hardware configuration This section includes the following information e Companion components on page 13 e Hardware installation process map on page 14 e Companion components on page 13 e Installing the Companion hardware on page 15 e Installing external antennas and lig
33. htning surge protection on page 30 Companion components Your Companion portable telephone allows you to leave your desk without missing telephone calls The telephones can access most Business Communications Manager business features such as call forward call transfer voice conference and voice messaging using feature codes Business Communications Manager Companion has four main components Software Companion software manages the telephone traffic between Companion base stations and portable telephones Base stations connect to the Business Communications Manager in the same way that Business Communications Manager telephones do You register the Companion portable telephones on the system They do not require any ports on the system You can connect a maximum of 60 portable telephones and a maximum of 32 base stations 32 cells to the system Note If you choose a 3 5 channel split for your system you cannot assign a module to channel 7 This limits you to a maximum of 16 base stations which can support a maximum of 30 handsets Business Communications Manager Companion Configuration Guide 14 Chapter 1 Installing the Companion system Companion base stations Position the base stations around the coverage area to send and receive calls between the portable telephones and Business Communications Manager Base stations use digital radio technology and support handoff and roaming within the coverage area The coverage
34. iguration for Companion systems For more information refer to Business Communications Manager Programming Operations Guide Note If you try to send a message from a desk telephone to a portable telephone the display of the desk telephone shows Can t send msg If there is a decrease in voice quality while you are moving with a portable telephone you may be moving out of range from a system base station There are three possible reasons for this e The base station that covers the area you are moving into is busy or unable to pick up your call Large pieces of furniture or movable partitions block the signal between you and the base station e You have moved out of the range covered by your system To reconnect retrace your steps until you are back in range P0605793 02 Chapter 2 Configuring Companion handsets 51 Feature access for Companion It is possible to use many of the same system features available to a Business Communications Manager telephone on your cordless telephone For more information about features and the special codes required to use them refer to the feature card that came with your portable telephone The following table describes the Business Communciations Manager call features that the Companion can access Table 13 Features available to a Companion portable handset Feature Description Call Forward Call Information Call Park Call Park Retrieval Cancel Call Forward Co
35. ins how to install and program Companion base stations and handsets Before you begin This guide assumes the following The Business Communications Manager is installed and initialized and all hardware appears to be working That a site survey has been conducted and the installer has access to these plans That all configuration operators have a working knowledge of the Windows operating system and graphical user interfaces Symbols used in this guide This guide uses symbols to draw your attention to important information The following symbols appear in this guide Caution Caution Symbol Alerts you to conditions where you can damage the equipment Danger Electrical Shock Hazard Symbol Alerts you to conditions where you can get an electrical shock Warning Warning Symbol Alerts you to conditions where you can cause the system to fail or work improperly e e Note Note Symbol A Note alerts you to important information Tip Tip Symbol Alerts you to additional information that can help you perform a task Cp Security Note This symbol indicates a point of system security where a default should be changed or where the administrator needs to make a decision about the level of security required for the system Business Communications Manager Companion Configuration Guide 10 Preface Text conventions This guide uses the following text conventions a
36. ion handsets Companion overview Companion handsets interact with base stations that are hard wired to the Business Communications Manager through a DTM digital trunk module media bay module These handsets provide you with the mobility to move about your office and continue or initiate conversations as you move about The Companion system supports C3050 Etiquette Companion C3060 Portable and Companion C3050 CT2Plus handsets Each handset comes with a user manual that describes the handset operation Once the handsets and base stations are installed you configure the handsets through the Business Communications Manager using special Companion DN records Caution Companion Wireless systems have specific deployment areas and licensing requirements They also require a site survey prior to deployment to ensure proper distribution of the base stations around the call site Note Business Communications Manager software version 2 5 or greater If your system has a 3 5 DS30 split and Partial Double Density PDD you can only add 32 Companion handsets to your system on Bus 06 Business Communications Manager software version 3 0 or greater If your system is set to Full Double Density FDD Companion is not supported P0605793 02 Chapter 2 Configuring Companion handsets 43 Process map Companion portable handset Refer to the process map below which leads you through the order for setting up Companion hand
37. ions 27 portable handsets 42 Business Communications Manger features 51 Companion components 44 Companion password 47 using 50 voice quality 50 Portable Language Selection 52 portable telephone Companion 14 Companion installation 29 DN range 29 extension numbers 29 registration 29 positioning antenna 34 Companion base station 26 power Companion RPI power supply RPI 16 prime line Companion 51 Privacy Companion 51 process map configuring lines 43 programming the Companion 14 proprietary extension cable 30 PSU RPI requirements 16 R radio ID 44 range 50 re evaluation see Companion programming 44 registration Companion 46 48 regulatory information 2 release using Companion 51 Remote Power Interconnect see RPI restrictions antenna installation 34 RG 58 U coaxial cable 34 RG 58A U coaxial cables 30 RJ11 jacks 28 RPI backup power requirements 16 cabling distance 19 clearance 17 components 18 connecting 20 input connectors 22 input wiring 22 installation 15 maximum cable 19 mounting 17 opening 17 output connectors 21 overheating 17 power supply 16 requirements 16 Business Communications Manager Companion Configuration Guide 56 Index RPI 16 BIX UL 16 RPI 16 BIX wiring chart 24 RPI 8 BIX UL 16 RPI 8 BIX wiring chart 23 turn off before connecting 27 ventilation 17 wiring 19 input connections 22 output connections 21 wiring charts 23 S softkey display prompts tro
38. lose as possible to the entry point of the coaxial cable from the outdoor antenna The following figure shows where to locate the surge protector Follow the installation instructions provided with the surge protector Figure 17 Install the lightning surge protector Canada Exterior wall Interior wall B Copper plates NG Surge protector Co axial cable to base station Cable clamps Co axial cable to outdoor external l Low impedance antenna ground lead 2 Attach the ground lead to an approved ground before you connect the ground lead to the surge protector The recommended wire gauge is 6 AWG 4 mm Connect the ground lead to the building ground Do not connect to a ground rod or series of ground rods If you cannot connect the ground lead to the building ground connect the ground lead to the metal frame of the building The connection must be no more than 2 m 6 5 ft to 3 m 10 ft long Business Communications Manager Companion Configuration Guide 40 Chapter 1 Installing the Companion system You can connect the ground lead to the 120 V ac conduit which is connected to the building ground However Nortel Networks does not recommend using the 120 V ac conduit Route and connect the coaxial cable from the outdoor antenna to the surge protector Route and connect the coaxial cable from the surge protector to the appropriate base station BNC connector Note The total l
39. n affect the operation of the Business Communications Manager Using portable DNs to show handset status After you enable registration for your Business Communications Manager system a series of extension numbers 565 to 596 are automatically available for registration Check that an extension number is available before registering a portable telephone to it To view registered and available DNs 1 Click on the keys beside Services Telephony Services Companion Registration Portable DNs Click a portable DN for example DN 471 The DN status box appears If the extension number shows a status of Available it is ready for registering a Companion portable telephone If the extension number shows a status of Registered a Companion portable telephone is already registered to that extension number In this case you can pick a different extension number or deregister the current portable telephone You must perform deregistration both at the portable and from Unified Manager Business Communications Manager Companion Configuration Guide 48 Chapter 2 Configuring Companion handsets Registering Companion portables To register each portable with Business Communications Manager Enter the Registration password on each portable e Verify that the portable operates properly When you distribute the portables tell the users that the portables are registered and give them the corresponding extension numbers
40. n floor plans 9 Slide the cover on the bracket using the guide to position it correctly Refer to the following figure 10 Snap it into place Figure 10 Slide the cover on bracket P0605793 02 Chapter 1 Installing the Companion system 29 Registering Companion telephones To use Companion portable telephones you must first install radio base stations to transmit and receive radio signals to and from the portable telephones See Companion base station installation overview on page 26 You use a different method to install portable telephones than desktop telephones There are no direct connections between the portable telephones and the system Do the following e Install the batteries and battery charging units for each portable using the instructions that come with the portable Enter the software keys for Companion in the Business Communications Manager Unified Manager under Software keys Register every Companion portable for use with the system Note You must register a portable telephone before you can use it By default Companion portable telephones are not assigned extension numbers The range of portable extensions available for wireless registration is 565 to 596 For more information about registering and programming Companion portables refer to Configuring Companion handsets on page 41 Restarting the system after a software update If you adde
41. nference Directed Call Pickup Group Pickup Host system signaling Line Pool Mute Page Pause Prime line Privacy Release Speed Dial Send calls to another telephone in your system The display does not indicate that calls are being forwarded Hunt Group calls override all Call Forward features A Hunt Group extension can be a Call Forward destination The display shows the name or extension of an internal caller If your system is equipped to receive CLASS information Caller ID the external call information appears on the display Park a call Retrieve a parked call Cancel the Call Forward feature where calls are automatically sent to another telephone in the system Create a three way call Answer any telephone that is ringing in the system This feature must be enabled in the system Answer a call ringing on another set within the same pickup group Use link and pause Use line pools the same way a desk telephone does Prevent other callers from hearing you Also you can mute incoming calls from ringing on a portable telephone Page an individual telephone several telephones external speakers or the entire system A Hunt Group extension cannot be in a page zone Note Portable handsets cannot receive pages Program an external autodial sequence to insert a 1 5 second delay This may be either an Intercom Line an Assigned Line or a Line Pool Handsets without line buttons cannot have a Prime Line
42. ngle brackets gt bold Courier text italic text plain Courier text FEATURE HOLD RELEASE How to get help USA and Canada Indicates that you choose the text to enter based on the description inside the brackets Do not type the brackets when entering the command Example If the command syntax is ping ip address you enter ping 192 32 10 12 Indicates command names and options and text that you need to enter Example Use the dinfo command Example Enter show ip alerts routes Indicates book titles Indicates command syntax and system output for example prompts and system messages Example Set Trap Monitor Filters Indicates that you press the button with the coordinating icon on whichever set you are using Authorized Distributors ITAS Technical Support Telephone 1 800 4NORTEL 1 800 466 7835 If you already have a PIN Code you can enter Express Routing Code ERC 196 If you do not yet have a PIN Code or for general questions and first line support you can enter ERC 338 Website http www nortelnetworks com support Presales Support CSAN Telephone 1 800 4NORTEL 1 800 466 7835 Use Express Routing Code ERC 1063 EMEA Europe Middle East Africa Technical Support CTAS Telephone 00800 800 89009 Fax 44 191 555 7980 email emeahelp nortelnetworks com P0605793 02 Preface 11 CALA Caribbean amp Latin America Technical Support CTAS Telep
43. oaxial cable of an outdoor antenna Always install the lightning surge protector at the cable entry point into the building Connect the lightning surge protector to ground before you connect the coaxial cable Caution Do not install the outdoor antenna or the lightning surge protector during an P0605793 02 Chapter 1 Installing the Companion system 31 Installing antennas United States of America The following points cover special information about installations in the United States of America The outdoor antenna connectors on the base station are special proprietary BNC connectors Refer to Before you install an outdoor antenna US A on page 31 and Installing an outdoor antenna USA on page 32 Antennas are supplied with cables attached and terminated with special proprietary BNC plugs to join with the connector on the base station Refer to Installing an indoor directional antenna on page 35 e Cables are not supplied with outdoor antennas You must also install lighting surge protection on outside antenna installations Refer to Installing a lightning surge protector USA on page 33 Before you install an outdoor antenna USA The following figure diagrams all the required hardware for installing outdoor antennas Figure 11 Installed antenna and lightning surge protectors USA Antenna Mounting bracket Back to back proprietary BNC connectors Lightning surge arrest
44. ompanion base station on page 27 Remote power interconnect RPI unit overview The remote power interconnect unit RPI provides remote power for base station support The following figure shows a diagram of the RPI Figure 2 RPI unit Business Communications Manager Companion Configuration Guide 16 Chapter 1 Installing the Companion system Caution The RPI unit must have the DC backup power supplied by a UL listed universal power supply UPS The UPS must have an output voltage rating of 44 to 52 V DC with a maximum fault current limit of 6 A to protect the RPI output wiring If these requirements are not met it is necessary to use class 1 wiring Warning You must install the RPI units inside a building N The AC outlet powering the RPI must be installed near the equipment and must be easily accessible The length of the RPI cord from the outside surface of the unit to the plug must be a minimum of 1 3 m 4 5 ft and a maximum of 4 6 m 15 ft There are two versions of the RPI unit e The RPI 8 BIX UL supports a maximum of eight base stations e The RPI 16 BIX UL supports a maximum of 16 base stations Each RPI has a connection printed circuit board and either one RPI 8 BIX UL or two RPI 16 BIX UL power supply units PSUs The maximum input power consumption of an RPI is 240 W If you use a UPS 48 V dc backup source the maximum input power requirement of the RPI is 140 W You can
45. on if required Restore system to operation Install remote power interconnect RPI Configure DN records for the Install base stations handsets Connect base stations to DSM Y In the United States you must enter Regloter Companion sets a UTAM keycode before you register Ai the handsets P0605793 02 Chapter 1 Installing the Companion system 15 Note Companion wireless availability is region specific This option also requires a software keycode for activation Installing the Companion hardware The Companion hardware must be in place and configured before you can use the handsets to connect to the Business Communications Manager This section describes the installation of the various pieces of hardware The base station has the option of using internal or external antennas For most installations the internal antenna will be used If you need to install external antennas refer to Installing external antennas and lightning surge protection on page 30 This section contains the following information e Remote power interconnect RPI unit overview on page 15 e Mounting the RPI unit on page 17 e Wiring the base station and connecting the RPI on page 19 e Companion base station installation overview on page 26 e Positioning a Companion base station on page 26 e Attaching a C
46. or with mounting bracket al bd to base station or proprietary extension cable Business Communications Manager Companion Configuration Guide 32 Chapter 1 Installing the Companion system Before you install an outdoor antenna check the following points Locate the antenna on the external wall of the building Keep the outdoor antenna as close as possible to the base station connected to it The base station must always be inside the building The recommended installation height for the antenna is 13 to 16 ft above ground Always install a lightning surge protector between an outdoor antenna and a base station Refer to the following figure Installing an outdoor antenna USA To install an outdoor antenna follow these steps oa FW N Make a hole for the coaxial cable Install conduit for the antenna cable according to local building and wiring codes Screw the antenna bracket to the wall so that the antenna is vertical on the exterior wall Loosen the nut on the antenna Slide the antenna into the slot of the bracket and tighten the nut Refer to the following figure Feed the coaxial cable through the wall to the lightning surge protector on the interior wall Figure 12 Antenna with antenna bracket USA or P0605793 02 Chapter 1 Installing the Companion system 33 Tip Wiring information The recommended wire gauge is 6 AWG Connect the ground lead to th
47. ration password if required This opens the channels for the handsets to connect and register to the system Refer to Enabling Companion handset registration on page 46 To view which DNs are available for registration refer to DN headings under Portable DNs Refer to Using portable DNs to show handset status on page 47 Business Communications Manager Companion Configuration Guide 44 Chapter 2 Configuring Companion handsets Defining radio data The Radio data heading allows you to view the number of credits available the total number of credits and the System LID This section contains the following information e Using Reevaluation to assign cells to base stations on page 44 e Programming base station radios on page 44 e Defining base station cells on page 45 Using Reevaluation to assign cells to base stations Radio re evaluation automatically assigns the proper cell configuration to each radio in a base station When you add or remove base stations you must apply Reevaluation to the system Follow these steps to apply reevaluation to your Companion system 1 From Companion click the Radio data heading The Radio data window appears 2 Beside System SLID enter the radio ID On the navigation menu click on Re evaluation If the Re evaluation status reads Required you can carry out the re evaluation 3 Onthe Configuration menu click Re eval now or Schedule
48. s to controls to enable you to allow or disallow handset registration You can also enter or change a registration password that further protects the system from unauthorized entry When you enable registration the Portable DNs heading displays the DNs that can be used for the handsets These DNs are the same as those found under the Telephony services System DNs Active Companion DNs heading Warning Before you install or move wireless equipment in the United States check that N you have approval from UTAM Inc The United States FCC has appointed UTAM Inc as the body responsible for coordinating and verifying the installation or relocation of unlicensed personal wireless communication devices To comply with UTAM Inc the system uses keys and credits to control user capacity and to ensure system location verification You require these software keys and credits to activate Companion services You purchase these credits at the time you place the order Enabling registration or changing the password To enable user registration or to change the password follow these steps 1 Click the keys beside Services Telephony Services Companion 2 Click on Registration Warning Registration should normally be disabled For security reasons and to prevent unauthorized users from being registered to your system disable Registration when you have finished registering the portables 3 Use the information in the following table to
49. sets on the Business Communications Manager Figure 19 Process map Setting up Companion handsets for registration BCM is installed and configured Companion DN records are configured Are the base stations installed and connected Have you set up the radios in the Has registration been enabled Your system must be set to partial double density PDD Install a DSM16 on DS30 Bus 06 and or 07 or a DSM32 on DS30 Bus 06 proving both Bus 06 and 07 are available Refer to the Business Communications Manager Installation and Maintenance Guide Companion DNs are configured in the Unified Manager under Services Telephony Services System DNs Inactive DNs Companion DNs Refer to the Programming Operations Guide for configuration details Refer also to Companion DN record parameters on page 49 for Companion specific information Ji cover the expected usage area Refer to Companion DN record parameters on page 49 the system Then ensure that the cells are correctly configured base stations 4 Refer to Defining radio data on page 44 Register each handset Refer to Registering Companion portables on page 48 Companion base stations must be mapped and installed to Perform a reevaluation to register the base station radios to Enable registration and change the regist
50. side Services Telephony services Companion Radio data Cells 2 Selecta cell number Cell 01 to Cell 32 3 Use the information in the following table to check cell information Table 10 Cell information Attribute Value Description Cell Radios five digit number View the five digit number of any radios assigned to this cell For example if radio 07012 is in the cell 07012 assigned appears Cell neighbors two digit cell View the two digit number of any cells that border a particular numbers cell in a system Click the cell number to see the settings Assigned or Unassigned For example cell 01 Neighbour 03 and Neighbour 04 display This means that cells 03 and 04 are assigned as cell neighbors Cell radio two digit cell View the two digit number of any cells that border a particular neighbors numbers cell in a system the cell neighbors plus any cells that border the cell neighbors Click the cell number to see the settings Assigned or Unassigned For example cell 01 Radio neighbour 03 Radio neighbour 04 display and Radio neighbour 11 Cell 11 does not appear as a cell neighbor therefore it must be a neighbor of cell 03 or 04 Refer to the example under Cell neighbor Business Communications Manager Companion Configuration Guide 46 Chapter 2 Configuring Companion handsets Enabling Companion handset registration The Registration heading under Companion provides acces
51. table cannot be a Direct dial telephone It can use the Direct dial digit Hotline None Priority call Y Requires special configuration of hardware and programming System DNs DN Set lock Y Does not apply to portables XXX Restrictions Allow last Y D t ly t tables eer moculenans ow last number oes not apply to portables Allow saved number Y Does not apply to portables Allow link YorN This can be set to N for portables Business Communications Manager Companion Configuration Guide 50 Chapter 2 Configuring Companion handsets Handset features and restrictions Your Companion cordless telephone system uses multiple base stations to provide full coverage around your office As you move from one part of your office to another your call passes from one base station to the next e In rare instances during a Message session softkey display prompts on your portable may disappear This is a normal condition and is improved by staying within range of a base station e While you are moving within range you may hear a slight clipping during a call Clipping occurs as a call is handed off from one base station to the next e Problems with lost connections are rare but if you notice an increase in occurrences your base stations may need to be moved or reprogrammed Contact your installer to change the base station configuration In the U S you need to obtain UTAM Inc approval before making changes to the base station conf
52. to the ac outlet 11 Label each RPI P0605793 02 Chapter 1 Installing the Companion system 19 Wiring the base station and connecting the RPI The maximum two way DC loop resistance for power pairs including interconnections for each base station is 75 ohms You need one or two power pairs between the RPI and the base station The number of power pairs depends on the wire size of the power pair and the distance between the base station and the RPI This section contains this information e Connecting the RPI on page 20 e RPI output connections on page 21 e RPI input connections on page 22 e RPI 8 BIX wiring chart on page 23 e RPI 8 BIX wiring chart on page 24 e Caution Do not run unprotected power cables outdoors The maximum cable distances allowed between the RPI and the base station depend on the size of wire you use Refer to the following table Table 2 Cable distances Wire size Single pair Double pair 0 6 mm 22 AWG 800 m 2 500 ft 1200 m 4 000 ft 0 5 mm 24 AWG 500 m 1 500 ft 1000 m 3 000 ft Caution When you use two power pairs connect both pairs with the same polarity Business Communications Manager Companion Configuration Guide 20 Chapter 1 Installing the Companion system Connecting the RPI Connect the power pairs to the correct connectors The following figure shows the location of the input and output connectors on th
53. ubleshooting 50 speed dial Companion 51 surge arrestor Companion U S 33 surge protector 34 proprietary extension cable 30 warning 30 wire gauge 33 surge protectors 30 switching between calls Companion 52 T T7406 42 TCM connections base station 28 telephones adding wireless units 13 trademarks 2 transfer Companion 52 troubleshooting decrease in voice quality 50 lost calls 50 softkey display prompts 50 trunk answer Companion 52 U uninterruptible power supply see UPS UPS RPI 16 UTAM 26 29 UTAM Companion keyword 46 V voice quality 50 W wire color 23 wire gauge surge protector 33 wireless adding to system 13 base station installation 26 registering handsets Companion 29 see Companion and DECT wiring RPI 19 P0605793 02
54. upgrade an RPI 8 BIX UL to an RPI 16 BIX UL by installing a second PSU to the RPI 8 BIX UL If you distribute the RPIs around the site the number and type of RPIs depend on where you place them and how you power the base stations To determine how many base stations and how many PSUs you need for the number of base stations use the following table Table 1 RPI Requirements Base stations RPI 16 and RPI 8 required PSUs required 1 8 1 RPI 8 1 PSU 9 16 1 RPI 16 2 PSUs 17 24 1 RPI 16 and 1 RPI 8 3 PSUS 25 32 2 RPI 16 4 PSUs P0605793 02 Chapter 1 Installing the Companion system 17 Mounting the RPI unit When you mount the RPI unit ensure you are following these guidelines before you start with step 1 below e Leave a clearance of a minimum of 125 mm 5 in around the RPI to provide acceptable ventilation and to prevent overheating e Leave a clearance of a minimum of 300 mm 12 in between two RPIs if you are installing them above one another to provide acceptable ventilation and to prevent overheating e Install RPIs a minimum of 300 mm 12 in from the ceiling 1 Partially screw in two 10 50 mm 2 in screws using the keyholes in the back of the unit at the top as a guide Refer to the following figure Figure 3 RPI mounting holes 25 mm 325 mm 1 in pum 13 in na mE amp 50 mm 2 in EN eee 300 mm 12 in Y
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