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Avaya 5.0/Business User's Manual

1. Maximum number of Supplemental Digit restriction blocks MXSD ho Maximum number of Incoming Trunk Group exclusion tables MXIX fo Maximum number of Free Calling area screening tables MXFC 100 _ Maximum number of Free Special number screening tables MXF S fo One or two digit NARS BARS Access Code 1 AC1 9 NARS BARS Dial Tone after dialing AC1 or AC2 access codes DLTN 7 Expensive Route Warning Tone ERWT V Expensive Route Delay Time EROT 6 Extended Time of Day schedule ETOD S54 Maximum number of LOC codes NARS only MXLC 100 Maximum number of Special Common Carrier entries MSCC One or two digit NARS Access Code 2 AC2 6 Coordinated Dialing Pian feature for this customer CDP 7 Maximum number of Steering Codes MxSC 100 Number of digits in CDP DN DSC DN or LSC DN NCDP fe Submit Refresh Cancel 5 Edit the main parameters MXDM MXRL MXSD MXIX MXFC MXFS and MXLC if required or leave the default values as is 6 Select the Coordinated Dialing Plan feature for this customer CDP check box 7 Set the value of the Maximum number of Steering Codes MXSC 8 Set the value of the Number of digits in CDP DN DSC DN or LSC DN NCDP Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 76 CS 1000 setup and IP Peer Net
2. CS 1000 software is Release To check the CS 1000 5 0 software release Log on enter LD 22 and type PRT ISS OR 1 Log on to Element Manager 2 On the left navigation pane select Home The System Overview page appears Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 20 Prerequisites Reference Comments 3 The software release is referred to as Release Signaling Server software is The Signaling Server Release 5 0 software should be the most recent GA release compatible with your Call Server software version To check the software release of the Signaling Server 1 Log on to Element Manager 2 On the left navigation pane select Home The System Overview page appears 3 Refer to the Signaling Server Details section for the Software Version Basic installation setup Communication Server and configuration of the Call 1000M and Meridian 1 Server components and Small System Installation and the Signaling Server are Configuration 553 301 1 210 complete Communication Server 1000M and Meridian 1 Large System Installation and Configuration 553 3021 210 Communication Server 1000S Installation and Configuration 553 3031 210 Communication Server 1000E Installation and Configuration 553 3041 210 Si
3. Autopivecy 7 Full autohold j Aum mge fo 5 Dj Cal Secwity Hospitality 8 Configure the Preferences tab appropriately for your network Refer to Table 16 Preferences fields page 127 for configuration information Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring VoIP lines 127 Table 16 Preferences fields Field Value Description Auto privacy lt check box gt Defines whether one BCM user can select a line in use at another telephone to join an existing call For more information see BCM 4 0 Device Configuration Guide NOO60600 Full autohold lt check box gt Enables or disables Full autohold When enabled if a caller selects an idle line but does not dial any digits that line is automatically placed on hold if the caller selects another line Change the default setting only if Full autohold is required for a specific application Aux ringer lt check box gt If your system is equipped with an external ringer you can enable this setting so that this line rings at the external ringer Distinct rings in use Read only Indicates whether a special ring is assigned 9 Select the Restrictions tab See Figure 67 Restrictions page 127 Figure 67 Restrictions EBM Element Manager 192 168 249 27 H loj xj Fle Edt View o Ses
4. Click Submit End Creating the ESN data block for CDP Perform the following procedure to create the ESN data block for CDP Step Action 1 2 Log on to Element Manager Select Dialing and Numbering Plans gt Electronic Switched Network The Electronic Switched Network page appears See Figure 11 Electronic Switched Network page 41 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 74 CS 1000 setup and IP Peer Networking configuration Figure 33 Electronic Switched Network CS 1000 ELEMENT MANAGER Help Logout Managing 192 167 102 3 Dialing and Numbering Plans Electronic Switched Network ESN Electronic Switched Network ESN Customer 00 Network Control amp Services Network Control Parameters NCTL ESN Access Codes and Parameters ESN Digit Manipulation Block DGT Route List Block RLB Incoming Trunk Group Exclusion ITGE Network Attendant Services NAS Coordinated Dialing Plan CDP Local Steering Code LSC Distant Steering Code DSC Trunk Steering Code TSC Numbering Plan NET Access Code 1 Home Area Code HNPA Home Location Code HLOC Location Code LOC Numbering Plan Area Code NPA Exchange Central Office Code NXX Special Number SPN Network Speed Call Acces
5. Print Correlation ID in CDR for the route c CRID integrated Services Digital Network option ISDN R Mode of operation MODE Route uses ISDN Signaling Link ISLD z D channel number DCH 5 z Interface type for route IFC Meridian M1 SL1 z Private Network Identifier PNI 00002 Range 0 32700 Network Calling Name Allowed NCNA Network Call Redirection NCRD 4 Trunk Route Optimization TRO 4 Recognition of DTI2 ABCD FALT signal for ISL r FALT Channel Type CHTY B channel BCH z Call Type for outgoing direct dialed a CYP Coordinated Dialing Plan CDP Insert ESN Access Code INAC F Integrated Service Access Route ISAR T Display of Access Prefix on CUD DAPC 7 Basic Route Options Network Options General Options Advanced Configurations Submit _Retresh Delete Cancel Mandatory fields of current configuration 4 Select the Route Number ROUT 5 For Designator field for trunk DES type a meaningful name Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 70 CS 1000 setup and IP Peer Networking configuration 10 11 12 13 14 15 16 17 18 19 For Trunk Type TKTP select TIE trunk data block TIE For Incoming and Outgoing trunk ICOG select Incoming and Outg
6. 3 Select Nodes Servers Media Cards 4 Expand the appropriate Node Attention The servers and Media Cards installed and configured are listed under each node Any installed IPT Trunk cards are listed under Type BCM configuration is complete and passing data traffic Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Establishing the system baseline 23 Reference Comments BCM networking hardware is To check the installed installed for integration hardware 1 Log on to Element Manager 2 Select the Administration tab 3 Expand the General folder 4 Select Hardware Inventory 5 Select the PCI cards tab The cards installed in BCM are listed PEC III Media Service Cards PECIII MSCs are required for MSC are later T 38 Fax and IP telephony To check the PEC hardware 1 Log on to Element Manager 2 Select the Administration tab 3 Expand the General folder 4 Select Hardware Inventory 5 Select the PCI cards tab 6 Select the MSC PCI card and scroll down to the Details for Card section BCM 200 400 is Release 4 0 To check the software BCM50 is Release 2 0 version 1 Log on to Element Manager 2 Select the Configuration tab 3 Expand the System folder 4 Select Identification Enterpri
7. Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 Document status Standard Document version 01 06 Document date 12 March 2008 Copyright 2008 Nortel Networks All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are trademarks of Microsoft Corporation All other trademarks are the property of their respective owners Sourced in Canada Contents How to get help 7 Finding the latest updates on the Nortel Web site 7 Getting help from the Nortel Web site 7 Getting help over the phone from a Nortel Solutions Center 7 Getting help from a specialist by using an Express Routing Code 8 Getting help through a Nortel distributor or reseller 8 About this document 9 Audience 9 Related information 9 Overview 11 Prerequisites 17 Knowledge requirements 17 Training 17 Capturing integration parameters 18 Establishing the system baseline 19 CS 1000 setup and IP Peer Networking configura
8. Table 20 lt check box gt lt check box gt SIP Media Parameters fields When enabled the system supports T 38 fax over IP Caution Fax tones broadcast through a telephone speaker may disrupt calls at other telephones using VoIP trunks in the vicinity of the fax machine To minimize the possibility of your VoIP calls being dropped due to fax tone interference e place the fax machine away from other telephones turn the fax machine s speaker volume to the lowest level or off if available When enabled the system forces the VoIP trunk to use the G 711 codec for 3 1k audio signals such as modem or TTY machines Note You also can use this setting for fax machines if T 38 fax is not enabled on the trunk Fea vas oesi O y Preferred Codecs G 711 uLaw G 711 aLaw G 729 Add codecs to the Selected list and order them in the order in which you want the system to attempt to use them The system attempts to use the codecs in a top to bottom sequence Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 Copyright 2008 Nortel Networks 12 March 2008 136 BCM50 configuration Description Performance note Codecs on all networked BCMs must be consistent to ensure the proper functionality of interacting features such as Transfer and Conference Systems running BCM Release 3
9. 2008 Nortel Networks 52 CS 1000 setup and IP Peer Networking configuration 5 Enter the Primary Gatekeeper TLAN IP address This is the T LAN IP address of the Signaling Server that runs the Gatekeeper application This is not the same as the Node IP 6 Enter the Alternate Gatekeeper TLAN IP address if you have an alternate on your system optional 7 Expand the Signaling Servers heading 8 Expand the Signaling Server Properties heading at the bottom of the page 9 Enter the H323 ID This should be the same as the Signaling Server that hosts the Primary H 323 Gatekeeper Make a note of the H323 ID for the NRS configuration The host name does not need to be the same as the H323 ID but it is recommended that both names are the same 10 Select the Enable Gatekeeper check box 11 If you make configuration changes click Save and Transfer When the successful transfer notification message appears click OK If you do not make configuration changes click Cancel End SIP protocol configuration The procedures in this section are as follows e Enabling the SIP Virtual Trunk application page 53 e Configuring the SIP Gateway page 55 e Configuring the SIP Redirect Server and URI map page 57 e Configuring IP networking for SIP page 59 Defining the customer to support ISDN page 59 Creating the virtual D channel page 62 Configuring zones LD 117 page 65 Creating the virtual ro
10. Copyright 2008 Nortel Networks 10 About this document e Communication Server 1000M and Meridian 1 Small System Installation and Configuration 553 301 1 210 e Communication Server 1000S Installation and Configuration 553 303 1 210 e Dialing Plans Description 553 3001 183 IP Line Description Installation and Maintenance 553 3001 365 IP Peer Networking Installation and Configuration Guide 553 3001 213 e Keycode Installation Guide NN40010 301 e Signaling Server Installation and Configuration 553 3001 212 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Overview An example of a Communication Server 1000 Business Communications Manager BCM systems integration is shown in Figure 1 CS 1000 BCM architecture page 12 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 12 Overview Figure 1 CS 1000 BCM architecture CS1000 BCM Signaling Server SIP Gateway SIP Gateway ZS H323 Gateway SF Call Server CS 1000 Gateway IP address Ce SSCS BCM 400 Endpoint IP address Signaling Server T LAN IP Address errs Signaling Server E LAN IP address A SSS NRS IP Addr
11. Creating the RLB for the virtual trunk route LD 86 page 44 Creating the CDP steering codes LD 87 page 46 Checking CODEC and QoS settings page 47 e H 323 Gatekeeper configuration page 50 Configuring Element Manager page 50 e SIP protocol configuration page 52 Enabling the SIP Virtual Trunk application page 53 Configuring the SIP Gateway page 55 Configuring the SIP Redirect Server and URI map page 57 Defining the customer to support ISDN page 27 Creating the virtual D channel page 30 Configuring zones LD 117 page 32 Creating the virtual route LD 16 page 34 Creating the virtual trunks LD 14 page 37 Creating the ESN data block for CDP page 40 Creating the Network Control Block NCTL for network access LD 87 page 43 Creating the RLB for the virtual trunk route LD 86 page 44 Creating the CDP steering codes LD 87 page 46 Checking CODEC and QoS settings page 47 H 323 Call Server configuration The procedures in this section are as follows e Defining the customer to support ISDN page 27 e Creating the virtual D channel page 30 e Configuring zones LD 117 page 32 e Creating the virtual route LD 16 page 34 e Creating the virtual trunks LD 14 page 37 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications
12. Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager Copyright 2008 Nortel Networks NN43001 326 01 06 Standard Release 5 0 12 March 2008 111 BCM 200 400 configuration This chapter describes configuration procedures for the Business Communications Manager BCM 200 and 400 systems Element Manager as viewed on your system may differ slightly from the screens shown in this chapter because you can customize the column display in Element Manager BCM 200 400 configuration procedures The sequence of BCM 200 400 configuration procedures is as follows Configuring incoming VoIP trunks page 111 Verifying system license and keycodes page 112 Configuring VoIP trunk media parameters page 113 Configuring local Gateway parameters page 116 Configuring target lines page 121 Configuring VoIP lines page 124 Configuring incoming VoIP trunks Perform the following procedure to configure incoming VoIP trunks Step Action 1 Log on to Element Manager 2 In the Task Navigation Panel select the Configuration tab 3 Select System gt Keycodes See Figure 57 Keycodes page 112 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 112 BCM 200 400 configuration
13. Line Assignment page 144 Figure 75 All DNs Line Access Capabilities and Preferences Restrictions Modei Name Pot Pub ou 221 04 177208 M7208 221 B E System E C Admristrator Access C Resources E2 Telephory E L Global Settings E Y Sets Active Sets Active Applicati Inactive DNs Lines Active Physical Active VoIP Lin Target Lines Inactive Lines Al Lines Loops Scheduled Services 4 2 Dising Plan Ring Groups H Z Call Security Hospitaity Hunt Groups Cal Detal Recordin B C Data Services Applications 221 T7208 M7208 222 2 22 223 T7208 M7208 223 403 223 223 Assignment Line Pool Access Answer DNs Assigned Lines Line a Appearance Type Appearances Caller ID Set_ Vmsoset 25 Appr See ee ae e AppitRing 1 Gi r Priv Received Appr Aing Add Delete 12 Edit the listed DNs or click Add to add a DN as required 13 Enter the appropriate information for your network Refer to Table 25 Assigned DNs fields page 144 for configuration information Table 25 Assigned DNs fields Field Value Description Nd Unique number Appearance Type Ring Only Select Appr Only or Appr amp Ring if the telephone has an available button Otherwise select Ring Appr amp Ring Only Appr Only Appearances Target lines can have more than one appearance to accommodate multiple calls For
14. Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 82 CS 1000 setup and IP Peer Networking configuration Figure 41 VGW and IP phone codec profile CS 1000 ELEMENT MANAGER Help Logout Save and Transfer Cancel IP Telephony Node VGW and IP phone codec profile Enable Echo canceller V Echo canceller tail delay 128 7 milliseconds Voice activity detection threshold 17 20 10 DBM wae note tover LE 327 327 DB M DTMF Tone detection V Enable V 21 FAX tone detection V FAX maximum rate 14400 x ps FAX playout nominal delay fico 0 300 milliseconds FAX no activity timeout 20 10 32000 milliseconds FAX packet size 30 Codec G711 Select 7 Codec G729A Select I Codec 6723 1 Select O Codec 138 FAX Select IZ QoS LAN configuration 5 Expand the QoS heading and edit the fields as necessary See Figure 42 QoS page 83 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 83 Figure 42 QoS CS 1000 ELEMENT MANAGER Help Logout Managing 192 167 102 3 System IP Network Node Configuration IP Telephony Node ID 9 Edit Edit Save and Transfer Cancel IP Telephony Node VGW and IP phone codec profile QoS Diffserv Codepoint DSCP Control packets 4
15. booo 1 16383 Noe Multi location Business Group booo 0 65525 Business Sub Group Consult only e5535 0 65525 Prefxt Prefix 2 y Home Number Plan Area code 200 999 Prefix for Central Office i 100 9999 Home location code 554 100 99999999 Local steering code Calling Number Type CLID feature displays the set s Prime DN x Redirection Count for ISDN calls 5x cso momat is manipuaon done Public Service Telephone Networks T Flexible Services Package 152 M3900 Product Enhancement Package 386 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 30 CS 1000 setup and IP Peer Networking configuration 5 Expand the Integrated Services Digital Network Package 145 heading 6 Ensure that the Integrated Services Digital Network check box is selected 7 Click Save End Creating the virtual D channel Perform the following procedure to create the virtual D channel Step Action 1 Log on to Element Manager 2 Select Routes and Trunks gt D Channels A message appears if a D channel is not configured Click OK The D Channels page appears See Figure 5 D Channels page 30 Figure 5 D Channels CS 1000 ELEMENT MANAGER Help Logout Managing 192 167 104 3 Routes and Trunks D Channel
16. 0 12 March 2008 Copyright 2008 Nortel Networks 102 NRS configuration Figure 50 Routing Entries Location Configuration gt Routing Entries gt Routing Entries Show Routing Entries for Service Domain L1 Domain LO Domain Endpoint Select domains and enter a gateway endpoint name to show specified routing entries Use the wildcard by itself for all gateway endpoints ind s udp x s cdp x I Gateway Endpoint convergeddesktop With DN Type lt All DN Types gt Showing 1 30f3 lt Previous Next gt em DN Type cost SIP URI Phone Context Private level 0 22 regional CDP 1 E udp Steering code 14 _ Private level 0 2 224350 regional CDP 1 cdp udp steering code Private level 0 i3 123 regional CDP 1 cdp udp steering code 10 Click Add to add a new Routing Entry The Add Routing Entry page appears See Figure 51 Add Routing Entry page 103 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring collaborative servers 103 L Tr renner ee Figure 51 Add Routing Entry Add Routing Entry ccsip com innovatia saintjohn bcom20022 DN type Private level 0 regional CDP steering code DN prefix Route cost 1 255 11 Enter the DN prefix This is the CDP
17. 1000 system Integrate the CS 1000 and BCM systems when both systems have been installed and a baseline of operation has been achieved and tested The following systems and software releases are covered in this guide e Communication Server 1000 CS 1000 Release 5 0 e Business Communications Manager 200 BCM 200 Release 4 0 e Business Communications Manager 400 BCM 400 Release 4 0 e Business Communications Manager 50 BCM50 Release 2 0 This document is intended to be a stand alone guide covering the prerequisites to and implementation of a successful CS 1000 BCM integration A minimum skill set and level of understanding are assumed References to other NTPs engineering guides or troubleshooting guides are made for informational purposes Audience The intended audience for this document includes installation planning and maintenance personnel Related information The following NTPs are referenced in this guide e BCM 4 0 Device Configuration Guide NOO60600 e BCM 4 0 Telephony Device Installation Guide NO060609 e BCM50 Networking Configuration Guide NN40020 603 e Communication Server 1000E Installation and Configuration 553 304 1 210 e Communication Server 1000M and Meridian 1 Large System Installation and Configuration 553 3021 210 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008
18. 7 characters in length E 164 international dialing lt numeric string gt Optional The code must be numeric and up access code to 7 characters in length E 164 national dialing access lt numeric string gt Optional The code must be numeric and up code to 7 characters in length E 164 local subscriber dialing lt numeric string gt Optional The code must be numeric and up access code to 7 characters in length Private L1 domain UDP lt numeric string gt Optional The code must be numeric and up location dialing access code to 7 characters in length Private special number 1 lt numeric string gt Optional The number must be numeric and up to 30 characters in length Private special number 2 lt numeric string gt Optional The number must be numeric and up to 30 characters in length Static endpoint address type IP version 4 Select IP version 4 from the drop down list Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 100 NRS configuration Field Value Description Static endpoint address lt Node IP This is the address of the BCM application address gt server If a third party Gateway is used it is the IP address of the Gateway H 323 not RAS H 323 Endpoint is recommended supponed If an H 323 Gateway Endpoint is configured RAS
19. 98 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 98 NRS configuration Figure 49 Add Gateway Endpoint Add Gateway Endpoint ccsip com innovatia saintjohn Endpoint name Endpoint description Tandem gateway endpoint name Look up Endpoint authentication enabled Not configured v Authentication password E 164 country code E 164 area code E 164 international dialing access code E 164 national dialing access code E 164 local subscriber dialing access code Private L1 domain UDP location dialing access code Private special number 1 Private special number 2 Static endpoint address type IP version 4 Static endpoint address H 323 Support H 323 not supported v SIP support SIP not supported vj SIP transport TCP v SIP port 15060 Network Connection Server enabled 6 Enter the appropriate values for your network Refer to Table 7 Add Gateway Endpoint fields page 98 for configuration information Table 7 Add Gateway Endpoint fields Field Value Description Endpoint name lt alphanumeric The name must be alphanumeric and up to string gt 30 characters in length Enterprise Common Solution Integration Guide for Communication Server 1000 Release
20. H 323 Call Server Defining the customer to support ISDN page 27 Creating the virtual D channel page 30 Configuring zones LD 117 page 32 Creating the virtual route LD 16 page 34 Creating the virtual trunks LD 14 page 37 Creating the ESN data block for CDP page 40 Creating the Network Control Block NCTL for network access LD 87 page 43 Creating the RLB for the virtual trunk route LD 86 page 44 9 Creating the CDP steering codes LD 87 page 46 10 Checking CODEC and QoS settings page 47 Configure the H 323 Gatekeeper Configuring Element Manager page 50 Configure the SIP protocol Enabling the SIP Virtual Trunk application page 53 Configure the SIP Gateway Configuring the SIP Gateway page 55 Configure the SIP Redirect Configuring the SIP Redirect Server and URI map page Server and URI Map 57 Configure the SIP Call Server Defining the customer to support ISDN page 59 Creating the virtual D channel page 62 Configuring zones LD 117 page 65 Creating the virtual route LD 16 page 67 Creating the virtual trunks LD 14 page 70 Creating the ESN data block for CDP page 73 Creating the Network Control Block NCTL for network access LD 87 page 76 Creating the RLB for the virtual trunk route LD 86 page 77 Creating the CDP steering codes LD 87 page 79 Checking CODEC and QoS settings page 81 Enterprise Com
21. H 323 with an H 323 Support type of RAS H 323 endpoint endpoint NRS Manager displays Endpoint Dynamic Registration information after the me HES es H 323 Gateway registers with the NRS endpoint Endpoint Dynamic Registration information includes Call Signaling IP RAS IP Alias name t85Country code t35Extension Manufacturer code Product ID and Version ID SIP support SIP not supported Dynamic SIP Endpoint is recommended Static SIP If a SIP Trunk Gateway Endpoint is endpoint configured with a SIP Support type of D Dynamic SIP endpoint NRS Manager ynamic SIP l endpoint displays Endpoint Dynamic Registration Information for SIP after the SIP Trunk Gateway registers with the NRS Endpoint Dynamic Registration Information includes SIP IP Registration expiry time User agent and Preference SIP transport TCP is selected by default Select UDP or TLS if security is enabled as the BCM system does not support TCP Ensure that the far end matches this setting lt port value gt Default SIP port value is 5060 If the SIP Port is changed the value must be numeric and up to 5 numbers in length The range is 0 to 65535 Network Connection Server lt check box gt Select the Network Connection Server is enabled enabled check box if this Gateway Endpoint supports the NCS for branch office or SRG user redirection to the main office Virtual Office or Geographic Redundancy 7 Click Save The Gateway Endpoints window appea
22. Index number o Click to Add The Route List Block Configuration page appears See Figure 15 Route List Block page 45 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks H 323 Call Server configuration 45 Figure 15 Route List Block CS 1000 ELEMENT MANAGER Helg Managing 192 167 102 3 Dialing and Numbering Pians nic Swi w N Customer 00 Network Control amp Services Route List Blocks Route List Block Route List Block Route List Index RLI p Entry Number for the Route List D ENTR 0 0 8 Local Termination entry LTER 7 Route Number ROUT 2 Skip Conventional Signaling SCNV Display Originator s Information r DORG Use Tone Detector TDET Time of Day Schedule TOD 0 z Entry is a VNS Route VNS I Conversion to LON CNV 7 Expensive Route EXP 7 Facility Restriction Level FRL 0 0 7 Digit Manipulation index DMI 0 ISL D Channel Down Digit fo Manipulation Index ISDM 0 0 999 Free Calling Area Screening Index FCI ox Free Special Number Screening Index F SNI pz Business Network Extension Route r BNE Strategy on Congestion SBOC No Reroute NRR x QSIG Alternate Routing Causes QSIG Alternate Routing Cause 1 z COPT ISDN Drop Back Busy IDBB Drop Back Disabl
23. Interface Data Block DDB 4 Check that the configuration is complete This node information is updated through the integration process Voice Gateway Media Card configuration is complete if IP to PSTN translation is required To check that Media Gateway Cards are installed 1 Log on to Element Manager 2 On the left side navigation pane expand the System tab 3 Expand the Software tab 4 Select Voice Gateway Media Card Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 22 Prerequisites Reference Comments The Voice Gateway Media Card VGMC Loadware Upgrade page appears 5 Select Open all nodes Attention The servers and Media Cards installed and configured are listed under each node Any installed Voice Gateway Media Card is listed under Type H 323 Virtual Trunk package To check that the package is 399 is installed loaded 1 Connect to the Call Server 2 Log on to the Signaling Server 3 Enter LD 22 4 Enter PRT 5 Enter PKG 399 6 The package is loaded if you do not receive a package is restricted message IPT is Release 3 0 or newer if To check that IPT Trunk you are using IP Trunk cards cards are installed 1 Log on to Element Manager 2 On the left navigation pane expand the IP Network tab
24. LO Domains CDP 5 Click Add The Add LO Domain page appears See Figure 48 Add LO Domain page 95 Figure 48 Add LO Domain Add LO Domain ccsip com innovatia Domain name cdp Domain description Endpoint authentication enabled Not configured Authentication password E 164 country code a E164 area code Private unqualified number label PrivateUnknown E 164 international dialing access code E 164 national dialing access code E 164 local subscriber dialing access code Private L1 domain UDP location dialing access code Special number Emergency service access prefix 6 Enter the appropriate values for your network Refer to Table 6 Add LO Domain fields page 96 for configuration information The country codes area codes public prefixes and private prefixes must match those of your L1 domain Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 96 NRS configuration Table 6 Add LO Domain fields Field Domain name Domain description Value lt alphanumeric string gt lt character string gt Description Mandatory The name must be alphanumeric and can be up to 30 characters in length Optional The description can include any character except single quotes and can be up to 120 cha
25. Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks H 323 Call Server configuration 27 e Creating the ESN data block for CDP page 40 e Configuring the LO domain CDP page 94 e Creating the RLB for the virtual trunk route LD 86 page 44 e Creating the CDP steering codes LD 87 page 46 e Checking CODEC and QoS settings page 47 Defining the customer to support ISDN Complete the following procedure to define the customer to support ISDN Step Action 1 Log on to Element Manager 2 Select Customers 3 Select the Customer Number you wish to edit The Customer Edit page appears See Figure 3 Customer Edit page 28 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 28 CS 1000 setup and IP Peer Networking configuration Figure 3 Customer Edit NORTEL CS 1000 ELEMENT MANAGER tel Logout Home Managing 192 167 102 3 Links Customers Customer 00 Edit Virtual Terminals Bookmarks Edit System Alarms Maintenance i Core Equipment Basic Configuration Peripheral Equipment Application Module Link IP Network Call Detail Recording Interfaces Engineered Values Call Party Name Display Emergency Services Call Redirection Geographic Redundancy A Se Centralized Attendant
26. NPA code allowed NPA maximum 7 digit NXX code allowed NXX vv Submit Cancel 7 Check that the parameters are configured appropriately for your system 8 Select a Route list to be accessed for trunk steering code RLI 9 Click Submit 10 Repeat this procedure for all other DSCs on your network End Checking CODEC and QoS settings At this point the Call Server configuration is complete It is recommended that you check the CODEC and QoS settings Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 48 CS 1000 setup and IP Peer Networking configuration Step Action 1 Log on to Element Manager 2 Select System gt IP Network gt Nodes Servers Media Cards See Figure 18 Node Configuration page 48 Figure 18 Node Configuration NORTEL CS 1000 ELEMENT MANAGER Managing 192 167 102 3 Links System IP Network Node Configuration Virtual Terminals Bookmarks Node Configuration System Alarms Maintenance Core Equipment New Node Add Peripheral Equipment IP Network Nodes Servers Media Cards __ImportNodeFiles _ Maintenance and Reports Media Gateways Zones Node 9 Node IP 192 167 103 3 Edit Transfer Status Delete Host and Route Tables of 2 3 Click Edit 4 E
27. Service Customers Controlled Class of Service Routes and Trunks Feature Options Routes and Trunks Channels Feature Packages S Digital Trunk Interface Flexible Feature Codes Dialing and Numbering Plans Intercept Treatments Electronic Switched Network Network Routing Service ISDN and ESN Networking Flexible Code Restriction Listed Directory Numbers Incoming Digit Translation Multi Party Operations Tools Backup and Restore Night Senice Call Server Initialization Options Date and Time Recorded Overflow Announcement Logs and reports Security imers Passwords Policies Login Options 4 Select the Feature Packages heading The Feature Packages page appears See Figure 4 Feature Packages page 29 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks H 323 Call Server configuration 29 Figure 4 Feature Packages CS 1000 ELEMENT MANAGER Help Logg Managing 192 167 1 Customers Customer 00 Edit Feature Packages Feature Packages Do Not Disturb Individual Package 9 Sa SS Enhanced Night Service Package 133 Integrated Services Digital Network Package 145 Dial Access Prefix on CLID table entry option Integrated Services Digital Network V Virtual Private Network Identifier 0g 40382 Private Network Identifier
28. Steering Code DSC Trunk Steering Code TSC Numbering Plan NET Access Code 1 Home Area Code HNPA Home Location Code HLOC Location Code LOC Numbering Plan Area Code NPA Exchange Central Office Code NXX Special Number SPN Network Speed Call Access Code NSCL Free Calling Area Screening FCAS Free Special Number Screening FSNS Access Code 2 Home Area Code HNPA Home Location Code HLOC Location Code LOC Numbering Plan Area Code NPA Exchange Central Office Code NXX Onasial Aliens ane ONAIN 3 Select Customer gt Network Control amp Services gt ESN Access Codes and Parameters ESN 4 A message appears if ESN data is not configured Click OK The ESN Access Codes and Basic Parameters page appears See Figure 12 ESN Access Codes and Basic Parameters page 42 If ESN data is configured on your switch the fields on this page appear populated Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 42 CS 1000 setup and IP Peer Networking configuration a ee Figure 12 ESN Access Codes and Basic Parameters CS 1000 ELEMENT MANAGER Managing 192 167 104 3 Dining and Numbering Plans Electronic Switched Network ESN Customer 00 Network Control amp Services ESN Access Codes anc ESN Access Codes an
29. first available port The default port for call signaling is 1720 RAS Port lt port value gt If the VoIP application requires a nonstandard RAS port enter the port number here Port number 0 means that the system uses the first available port Enable H245 lt check box gt Select this field to allow H 245 messages within tunneling H 225 Restart the VoIP service for this feature to take effect Primary Gatekeeper lt IP address gt Fill in this field only if the network is controlled by a IP Gatekeeper This is the IP address of the primary Gatekeeper TLAN IP address Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 120 BCM 200 400 configuration Field Value Description Backup Gatekeeper lt IP address gt NetCentrex Gatekeeper does not support RAS s Any backup Gatekeepers must be entered in this field Gatekeepers that use RAS can provide a list of backup Gatekeepers for the endpoint to use in the event of a primary Gatekeeper failure Alias names NAME lt alias name gt Enter the alias names of the BCM required to direct call signals to your system Note The Alias name is case sensitive It must match the name configured in NRS Registration TTL s lt numeric value gt Specifies the keep alive interval 11 For SIP trunks s
30. list at the bottom of the page 4 Click to Add 5 After you click to Add a message may appear prompting you to use the Zone Basic Property and Bandwidth Management Spreadsheet Click OK 6 Leave the default values for bandwidth and resource type as is 7 Set the Zone Intent ZBRN as follows e Zone 1 is for the IP Phones at the Main Office Set Zone Intent ZBRN for Zone 1 to MO MO e Zone 2 is for the Voice Gateway Channels Set Zone Intent ZBRN for Zone 2 to VTRK VTRK Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 34 CS 1000 setup and IP Peer Networking configuration See Figure 8 Zone Basic Property and Bandwidth Management page 34 Figure 8 Zone Basic Property and Bandwidth Management CS 1000 ELEMENT MANAGER Managing 192 167 104 3 IP Telephony Zones Zone 0 Zone Basic Property and Bandwidth Management Help Zone Basic Property and Bandwidth Management Zone Number ZONE fo Intrazone Bandwith INTRA_BW 1000000 UUU Intrazone Strategy INTRA_STGY Best Quality BC JN Interzone Strategy INTER_STGY Resource Type RES_ TYPE Shared SHARED Zone Intent ZBRN MO MO X Description ZDES Submit Refresh Delete Cancel 8 For Description ZDES type a meaningful description
31. next to the node you are configuring 4 Expand the H 323 GW Settings heading See Figure 21 H323 Gateway and Signaling Server page 51 Figure 21 H323 Gateway and Signaling Server Edit Save and Transfer Cancel Mosje Mode D 9 Voice LAM MAN Node P address 1921671033 Manzgemem LAN ELAM oateway P address fis2i 71021 Menagecnect LAN ELAN submet mesk 255 255 2550 Voice LAN TLAN subnet masx 2552552550 SNR Ada VEW aille prone codec potle Enable Eclo cancela R Ecko canceller tail delay 2s 2 Voice aclivty detection neshod fi Range 20 to 10 ide notse levei FES Range 327 to 327 DTF Tone detection F Enziste V21 FAX tone setection FF FAX madan ratte ps a00 FAX playout noona delay 100 Range 0 to 300 FAX no acahaty timeout 20 Range 10 to 32000 FAX packet size 30 2 Codec G71 Select F Codec G72SA Seka Codec 6723 1 Select 7 Codec T3S FAX Setect F Diffserv Codesoini SCP Control packers fi Range 0 to Diffserv CodeportDSCP Voice packets fs Range 0 to Enable 862 10 support M 862 10 Bits vaze 892 19 f Range 0 to LAN condi gunation SP H323 GW Settings Frmware SP ON Seltings SP UR Map SIP CD Services SP CT Services C2rtis Ada Slana ing Servers Aad Save and Transfer Cancel Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright
32. ooo Level MFRL Overlap Length OVLL fo 0 24 _Supmit _Cancet Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 79 6 Select the Route Number ROUT you previously defined 7 For Strategy on Congestion SBOC select Reroute All RRA 8 Accept the other defaults and click Submit The new Route List Block is generated You can check the configuration by selecting Route List Block Index and Data Entry Index End Creating the CDP steering codes LD 87 Perform the following procedure to create the CDP steering codes Step Action 1 Log on to Element Manager 2 Select Dialing and Numbering Plans gt Electronic Switched Network The Electronic Switched Network page appears See Figure 11 Electronic Switched Network page 41 3 Select Customer gt Coordinated Dialing Plan CDP gt Distant Steering Code DSC The Distant Steering Code List page appears See Figure 38 Distant Steering Code List page 79 Figure 38 Distant Steering Code List CS 1000 ELEMENT MANAGER er Logout Managing 192 167 102 3 Dialing and Numbering Plans Electronic Switched Network ESN Customer 00 Coordinated Dialing Pian CDP Distant Steering Code List Distant Steering Code List Add y Please enter a dis
33. service access prefix lt numeric string gt lt numeric string gt lt alphanumeric string gt Special number label 7 Click Save Optional The code must be numeric and up to 7 characters in length Optional The code must be numeric and up to 7 characters in length Optional The number must be numeric and up to 30 characters in length Optional The number must be numeric and up to 30 characters in length Optional The label must be alphanumeric and up to 30 characters in length The first character in the label must be alphabetic The L1 Domains page appears again with the new L1 domain added 8 To view the configured data for the L1 domain click the ID in the L1 Domains UDP menu The View L1 Domain Property page appears displaying your configured data End Configuring the LO domain CDP The LO domain is a service domain associated with CDP representing the private addresses field in the SIP URI This address is composed of the service L1 and LO domains Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 Copyright 2008 Nortel Networks 12 March 2008 Configuring the LO domain CDP 95 Step Action 1 Log on to NRS Manager 2 Select the Configuration tab 3 Click set Standby DB view to switch from active to standby database view 4 Select
34. telephones that have these lines set to Ring Only set to None Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring target lines 145 Field Value Description Caller ID Set lt check box gt When enabled displays caller ID for calls coming in over the target line Vmsg Set lt check box gt When enabled an indicator appears on the telephone when a message is waiting from a remote voice mail system Check with your system administrator for the system voice mail setup before changing this parameter End Configuring target lines Target lines are virtual communication paths between trunks and telephones on the BCM system They are incoming lines only and cannot be selected for outgoing calls or networking applications Configuring target lines Step Action 1 Log on to Element Manager In the Task Navigation Panel select the Configuration tab 2 3 Select Telephony gt Lines gt Target Lines 4 Highlight the individual line you wish to configure 5 Select the Preferences tab and enter the appropriate information for your network See Figure 76 Preferences page 146 Refer toTable 26 Preferences fields page 146 for configuration information Enterprise Common Solution Integration Guide for Communication Server 100
35. the Assigned DNs tab See Figure 64 Assigned DNs page 124 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 124 BCM 200 400 configuration Figure 64 Assigned DNs E BCM Element Manager 192 168 249 27 loj x Fle Edt Wew o Session Toos Help Bea k ct By Coy Beem Web Page of Vidste Device YG Disconnect AP Retesh A Ao ea Active VoIP Inactive Line All Line Loop Scheduled Servic Z Dialing Plan Ring Group a Ij Call Securty Hosptalty Hunt Groups Cal Detail Recor Cj Data Services Z Application 8 Edit the listed DNs or click Add to add a DN as required 9 Enter the appropriate information for your network Refer to Table 18 Assigned DNs fields page 129 for configuration information End Configuring VoIP lines Voice over IP VoIP lines simulate traditional Central Office CO lines VoIP lines transmit data over an IP network rather than over physical lines Step Action 1 Log on to Element Manager 2 In the Task Navigation Panel select the Configuration tab 3 Select Telephony gt Lines gt All Lines 4 Highlight the individual line you wish to configure 5 Select the Parameters tab See Figure 65 VoIP lines page 125 Enterprise Common Solution Integration Guide for Communication Server 100
36. view The active database view is the default view Use the active database for runtime queries and the standby database for administrator modifications You must use standby view to make changes to the database See Figure 46 Service Domains page 92 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 92 NRS configuration Figure 46 Service Domains NORTEL NETWORK ROUTING SERVICE MANAGER hone craon Active DB view set Standby 08 view Help Logout Location Configura nfiguration gt Service Domains gt Domains re Service Domains L1 Domains UDP as oftt ofto of gatew como EPC PR 1 cdsig com a 1 2 Gateway Endpoints Not available User Endpoints Routing Entries Default Routes Collaborative Servers 5 Select Service Domains 6 Click Add 7 Enter your Domain name and a Domain description These values must match that set for the Signaling Server 8 Click Save The Service Domains page appears again with the new domain added When no description is entered the service domain is shown with the message Not available This means that the description is not entered but the service domain is still active This applies to all description fields in NRS Manager End Configuring the L1 domain UDP You ca
37. which route is configured as a SIP route in LD 16 You must configure this route later Step Action 1 Log on to Element Manager 2 Select System gt IP Network gt Nodes Servers Media Cards See Figure 18 Node Configuration page 48 3 Click the Edit button next to the node you are configuring 4 Expand the SIP GW Settings heading See Figure 23 SIP GW settings page 56 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 56 CS 1000 setup and IP Peer Networking configuration Figure 23 SIP GW settings CS 1000 ELEMENT MANAGER Help Logout ritniware SIP GW Settings TLS Security Security Policy Security Disabled 7 TLS Security Port bo ooo 1 605525 Client Authentication m Re negotiation 7 X 509 Certificate a Authentication Primary Proxy or Re direct Server Primary Proxy or Redirect 921671032 TLAN IP address 192 167 103 2 Port 5060 Supports Registration V Primary CDS Proxy or Re p direct server flag Transport Protocol UDP x Secondary Proxy or Re direct Server Secondary Proxy or Redirect 0000 TLAN IP address Port 5060 Supports Registration Secondary CDS Proxy or Re r direct server flag Transport Protocol TCP x CLID Parameters Country Code CCC Area Code AreaCode Note The NPA in North A
38. 0 0 63 Diffserv Codepoint DSCP Voice packets 46 0 63 Enable 802 1Q support 802 10 Bits value 802 1p e 0 7 6 If you make configuration changes click Save and Transfer When the successful transfer notification message appears click OK If you do not make configuration changes click Cancel End Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 84 CS 1000 setup and IP Peer Networking configuration Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks NRS configuration The Network Routing Service NRS uses a basic SIP structure for its configuration which is applicable for SIP H 323 and Network Connection Server NCS call completion This structure is the basis of the single network dialing numbering plan Before you begin configuration of the NRS gather the names of all domains and subdomains NRS configuration procedures The sequence of NRS configuration procedures is as follows Launching NRS Manager page 85 Verifying and adjusting system wide settings page 87 Configuring the NRS server settings H 323 Gatekeeper or SIP page 89 Configuring the service do
39. 0 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 146 BCM50 configuration Figure 76 Preferences Task Navigation Panel Configzation Administration Target Lines Trunk Type Name ControlSet Line Type Piime Set Pub Received Priv Received Distinct Ring 221 221 None Public Welcome H Oj System arget ine Line125 Line126 41 Administrator Access 4 C Resources 34 Telephory 127 Target ine Line127 8 2 Global Settings 128 rget ine Line128 P A Sets 3 y Lines 9 Line129 Active Physical L Target ine Line130 Active VoIP Line 131 Target ine Line131 Inactive Lines 5 z Line132 llnes Target ine Line133 SSSBSBRBRBRRB Scheduled Services Dialing Plan Ring Groups Details for Line 125 B T Cal Secunty Hospitality Preferences Assigned DN Hunt Groups Call Detail Recording 4 Data Services Aux finger f WBusy To prime z L Applications Distinct rings in use ne Voice message center i asao ooo Table 26 Preferences fields Field Value Description Aux ringer lt check box gt If your system is equipped with an external ringer you can enable this setting so that this line rings at the external ringer If Busy Busy tone To automatically direct calls to the prime telephone select To prime Otherwise select forme Busy tone Distinct rings in
40. 0 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring VoIP lines 125 Figure 65 VoIP lines egs Element Manager 192 168 249 27 F E x eas Me Er he ooren Taos ie S Bee A Ot By Copy Berns WebPage of Vaidse Device Y Disconnect Ap Rehesh A I gt Administrator Access Resources E D Global Settings Sets Active Phyucal l Active VolP Line Parameters Preterences Restrictions Assigned DNs Tage Lines Inactive Lines Name B Line001 Loop Scheduled Services Line Type Poara 2 Dialing Plan Ring Groups Distinct Ring None z H Cal Security Hosptaliy Hunt Groups Cal Netal Recrecinn 6 Configure the Parameters tab appropriately for your network Refer to Table 15 VoIP line descriptions page 125 for configuration information Table 15 VoIP line descriptions Field Value Description Line 001 060 Unique line number Trunk Type VoIP Ensure that the trunk type is set to VoIP when configuring VoIP lines Control Set Identify a DN if you are using this line with scheduling To change the DN double click the Control Set DN For VoIP trunks it is recommended that the Control Set be set to None because these are virtual trunks Ensure that the VoIP trunk is assigned to a line pool Prime Set Use the Prime Set if you want the line to be answered at another telephon
41. 000 ELEMENT MANAGER Help Logout Managing 192 167 102 3 System IP Network Node Configuration IP Telephony Node ID 9 Edit Edit Save and Transfer Cancel IP Telephony Node VGW and IP phone codec profile Qos Diffserv Codepoint DSCP Control packets 40 SSC Diffserv Codepoint DSCP Voice packets eoo 0 63 Enable 802 10 support 802 1QBitsvalue 8021p 6 o7 LAN configuration 6 If you make configuration changes click Save and Transfer When the successful transfer notification message appears click OK If you do not make configuration changes click Cancel End H 323 Gatekeeper configuration Configure the H 323 Gatekeeper in both Element Manager and the NRS Configure the Element Manager before the NRS The sequence of H 323 Gatekeeper configuration procedures is as follows e Configuring Element Manager page 50 Configuring Element Manager Set the Primary and Alternate Gatekeeper IP addresses This IP address is configured at each H 323 Gateway Signaling Server Step Action 1 Log on to Element Manager 2 Select System gt IP Network gt Nodes Servers Media Cards See Figure 18 Node Configuration page 48 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks H 323 Gatekeeper configuration 51 3 Click Edit
42. 1 Configuring target lines page 145 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 16 Overview I CSC Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Prerequisites Before you begin to integrate the Communication Server 1000 CS 1000 and Business Communications Manager BCM systems ensure that you complete the following prerequisites Knowledge requirements page 17 Capturing integration parameters page 18 Establishing the system baseline page 19 Knowledge requirements The following knowledge and skills are required to implement a CS 1000 BCM systems integration Training basic programming and provisioning skills for the CS 1000 system basic programming and provisioning skills for Network Routing Service NRS basic programming and provisioning skills for BCM systems working knowledge of various operating systems including VxWorks Unix Linux and Windows principles of Voice over IP VoIP protocols networking principles knowledge of core data components Nortel recommends that you complete product specific training before you begin integrating the CS 1000 and BCM sys
43. 2 New Trunk Configuration Basic Configuration Input Description Input Value Mutiple trunk input number MTINPUT x Trunk data block TYPE IP Trunk IPTI 7 Terminal Number TN 96 146 Designator field for trunk DES SIP Extended Trunk XTRK VT RK Route number Member number RTMB T7 gt Level 3 Signaling SIGL 7 Card Density CDEN x Start arrangement Incoming STRI Immediate MM 7 Start arrangement Outgoing STRO Immediate IMM Trunk Group Access Restriction TGA Channel ID for this trunk CHD Increase or E cues increase channel and member number YES Class of Service CLS Edit Advanced Trunk Configurations Save Cancel 5 If you are configuring several trunks the same way select the Multiple trunk input number MTINPUT optional For Trunk data block TYPE select IP Trunk IPTI Type the Terminal Number TN for the trunk For Designator field for trunk DES type a meaningful value O Oo N O Type the Route number Member number RTMB for the trunk Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 40 CS 1000 setup and IP Peer Networking configuration 10 Set the values of Start arrangement Incoming STRI and Start arrangement Outgoing STRO Immediate IMM is recommended for both fields 11 T
44. 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring Gateway endpoints 99 Field Value Description Endpoint description lt alphanumeric The description must be alphanumeric and string gt up to 120 characters in length Tandem gateway endpoint lt alphanumeric The tandem Gateway is optional This name string gt indicates whether the endpoint is used to tandem calls from outside the network The name must be alphanumeric and up to 30 characters in length Note Use the Look up link to find configured Gateway endpoints Endpoint authentication Not configured If this option is selected the Gateway enabled Authentication off endpoint uses the L1 or LO authentication if enabled If this option is selected authentication is off for this Gateway endpoint even if L1 or LO authentication is enabled Authentication on If this option is selected authentication is on for this Gateway endpoint and the authentication overrides the L1 or LO authentication if enabled Authentication password lt alphanumeric If Authentication on is selected choose string gt a password The password must be alphanumeric and up to 30 characters in length E 164 country code lt numeric string gt Optional The code must be numeric and up to 7 characters in length E 164 area code lt numeric string gt Optional The code must be numeric and up to
45. 5 or later allow codec negotiation and renegotiation to accommodate inconsistencies in codec settings over VoIP trunks Enable Voice Activity Detection lt check box gt Voice Activity Detection VAD also known as silence suppression identifies periods of silence in a conversation and stops sending IP speech packets during those periods In a typical telephone conversation most of the conversation is half duplex meaning that one person is speaking while the other is listening If VAD is enabled no voice packets are sent from the listener end This greatly reduces bandwidth requirements G 723 1 and G 729 support VAD G 711 does not support VAD Performance note VAD on all networked BCMs and IPT systems must be consistent to ensure functionality of features such as Transfer and Conference The Payload size on the IPT must be set to 30ms Jitter Buffer G 729 payload size ms G 723 payload size ms G 711 payload size ms Enable T 38 fax 10 20 30 40 50 60 30 10 20 30 40 50 60 lt check box gt Select the size of jitter buffer for your system Set the maximum required payload size per codec for the VoIP calls sent over H 323 trunks Note Payload size can also be set for Nortel IP telephones See BCM 4 0 Telephony Device Installation Guide NOO60609 When enabled the system supports T 38 fax over IP Caution Fax tones broadcast through a telephone speaker may disrupt ca
46. 9 Click Submit 10 Repeat this procedure for all additional zones you wish to create End Creating the virtual route LD 16 Perform the following procedure to create the virtual route Step Action 1 Log on to Element Manager Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks H 323 Call Server configuration 35 2 Select Routes and Trunks gt Routes and Trunks 3 Click the Add route button The Route Property Configuration page appears The trunk type TKTP you choose determines the parameters available on this page See Figure 9 Route Property Configuration page 36 for one possible view of the Route Property Configuration page Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 36 CS 1000 setup and IP Peer Networking configuration Figure 9 Route Property Configuration CS 1000 ELEMENT MANAGER Managing 192 167 104 3 Routes and Trunks Routes and Trunks Customer 0 Route 1 Property Configuration Customer 0 Route 1 Property Configuration Basic Configuration Input Description Input Value Route Data Block RDB TYPE _ Customer number CUS 0 Route Number ROUT 1 Desi
47. CS 1000 setup and IP Peer Networking configuration Step Action 1 Log on to Element Manager 2 Select Routes and Trunks gt Routes and Trunks 3 Click the Add route button The Route Property Configuration page appears The trunk type TKTP you choose determines the parameters available on this page See Figure 9 Route Property Configuration page 36 for one possible view of the Route Property Configuration page Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 69 Figure 31 Route Property Configuration CS 1000 ELEMENT MANAGER Managing 192 167 104 3 Routes and Trunks Routes and Trunks Customer 0 Route 1 Property Configuration Customer 0 Route 1 Property Configuration Basic Configuration Input Description Input Value Route Data Block RDB TYPE _ Customer number CUS 0 Route Number ROUN Designator field for trunk DES VTRK_SIP Trunk Type TKTP TIE Incoming and Outgoing trunk ICOG Incoming and Outgoing IAO Access Code for the trunk route ACOD 1000 The route is for a virtual trunk route VTRK R Zone for codec selection and bandwidth management ZONE 002 Range 0 255 Node ID of signaling server of this route J ope Range 0 9999 Protocol ID for the route PCID SIP SIP
48. DSC steering code 12 Enter the Route cost The higher the number the higher the cost This is equivalent to Least Cost Routing 13 Click Save End Configuring collaborative servers A Collaborative Server is a server in another network zone that can resolve requests when your NRS cannot find a match in its numbering plan database You can specify a list of Networking Routing Servers in different network zones in your NRS The NRS Manager provides a utility for adding and viewing a list of NRSs Collaborative Servers in different network zones Step Action 1 Log on to NRS Manager 2 Select the Configuration tab 3 Click set Standby DB view to switch from active to standby database view 4 Click Collaborative Servers 5 Click Add The Add Collaborative Server page appears See Figure 52 Add Collaborative Server page 104 This page may differ from the view shown here depending on the value you choose for the Domain type for collaborative server Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 104 NRS configuration Figure 52 Add Collaborative Server Location Configuration gt Collaborative Servers gt Add Collaborative Server gt Domain type for collaborative Server Lidomain gt L1 domain name with service domain path cdsig co
49. Element Manager 2 Select System gt IP Network gt Nodes Servers Media Cards 3 Click the Edit button beside the node to be edited 4 Expand the SIP URI Map heading See Figure 24 Edit SIP URI Map page 58 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 58 CS 1000 setup and IP Peer Networking configuration Figure 24 Edit SIP URI Map CS 1000 ELEMENT MANAGER Managing 192 167 104 3 IP Telephony Nodes Servers Media Cards Node Configuration IP Telephony Node ID 5 Edit Edit Save and Transfer Cancel Node Public E 164 National domain name 1 SS SCi Public E 164 Subscriber domain name 1506 gt Public E 164 Unknown domain name PublicUnknown Public E 164 Special Number domainname PublicSpecial Private UDP domain name judp PrivateCDP domainname cdpudp Private Special Number domain name PrivateSpecial Private Unknown vacant number routing domain name PrivateUnknown Unknown Unknown domain name UnknownUnknown Save and Transfer Cancel SIP URI Map SIP CD Services Mandatory fields of current confiquration 5 For Private UDP domain name type the L1 domain 6 For Private CDP domain name type the LO and L1 domains in the format lt LO domain L1 domain gt 7 Enter the values for your SIP numbering plan in the a
50. FTP site enabled Auto backup FTP site IP address Auto backup FTP site path Auto backup FTP username Auto backup FTP password 3 Configure the information in the System Wide Settings page Refer to Table 4 System Wide Settings fields page 88 Table 4 System Wide Settings fields Field Description DB synch interval for alternate Hours 24 is the default Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring the NRS server settings H 323 Gatekeeper or SIP 89 Field Description SIP registration time to live timer Seconds 30 seconds is recommended H 323 Gatekeeper registration time to live 30 seconds is recommended timer Seconds H 323 alias name This is a mandatory field The H 323 Alias Name must be alphanumeric and contain no spaces The default value is the same as the H 323 ID and HostName value configured in the PRIMARY Signaling Server s config ini file Alternate NRS server is permanent Select this check box if the Alternate NRS Server is to remain in service after a switch over even if the Primary NRS recovers Clear the check box if the Alternate NRS switches over functions to the Primary NRS Server after the Primary NRS Server recovers Auto backup time HH MM Enter the time when the database b
51. Figure 57 Keycodes 2 BCM Element Manager 192 168 249 27 E joj xj Fle EAR Vion NENET Seadoo Toes 2 8 ae sa Bea Koa aco e WebPage q Validate Device Y Disconnect Ap Retesh A A vore rs Date and Time s 5 Administrator Acce a gt Resouces Zj Telephony 2 Data Services a Applications Keycode Retrieval Connect to Nortel Keycode Retneval System j 4 Load new Keycodes by loading a new keycode file or connecting to Nortel s Keycode Retrieval System KRS For more information about keycodes and keycode retrieval see Keycode Installation Guide NN40010 301 End Verifying system license and keycodes Perform the following procedure to verify system license and keycodes Step Action 1 Log on to Element Manager 2 In the Task Navigation Panel select the Configuration tab 3 Select System gt Keycodes See Figure 57 Keycodes page 112 4 In the Name column scroll down to VolP GW Trunk The number of license keys you have are listed in the Data column End Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring VoIP trunk media parameters 113 Configuring VoIP trunk media parameters Perform the following procedure to configure VoIP trunk media parameters Step Action 1 Log on to Elemen
52. Gateway parameters 139 Table 21 H 323 Call Signaling Settings fields Field Value Description Call signaling Call signaling information is passed directly between H 323 endpoints You must set up remote Gateways Gatekeeper Resolved All call signaling occurs directly between H 323 endpoints This means that the Gatekeeper resolves the phone numbers into IP addresses but the Gatekeeper is not involved in call signaling Gatekeeper Routed Gatekeeper Routed uses a Gatekeeper for call setup and control In this method call signaling is directed through the Gatekeeper Gatekeeper Routed Use this setting for a NetCentrex Gatekeeper no RAS With this setting the system routes all calls through the Gatekeeper but does not use any of the Gatekeeper Registration and Admission Services RAS Choose this option if RAS is not enabled on the NRS Call signaling port lt port value gt If VoIP applications are installed that require nonstandard call signaling ports enter the port number here Port number 0 means that the system uses the first available port The default port for call signaling is 1720 RAS port lt port value gt If the VoIP application requires a nonstandard RAS port enter the port number here Port number 0 means that the system uses the first available port Enable H245 lt check box gt Select this field to allow H 245 messages within tunneling H 225 Restart the VoIP service for this feature to take eff
53. List CS 1000 ELEMENT MANAGER tele Logout Managing 192 167 102 3 Dialing and Numbering Plans Electronic Switched Network ESN Customer 00 Coordinated Dialing Plan CDP Distant Steering Code List Distant Steering Code List Add y Please enter a distant steering code to Add Select Add to add a new Distant Steering Code Enter a Distant Steering Code DSC The Distant Steering Code is a unique identifier for remote switches or locations Add a Distant Steering Code for all remote locations Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks H 323 Call Server configuration 47 6 Click to Add The Distant Steering Code page appears See Figure 17 Distant Steering Code page 47 Figure 17 Distant Steering Code CS 1000 ELEMENT MANAGER Help Log Managing 192 167 102 3 Dialing and Numbering Plans Electronic Switched Network ESN Customer 00 Coordinated Dialing Plan CDP Distant Steering Code List Distant Steering Code Distant Steering Code Distant Steering Code DSC 506 Flexible Length number of digits FLEN fo asl Display DSP Local Steering Code LSC Remote Radio Paging Access RRPA 7 Route List to be accessed for trunk steering code RLI Collect Call Blocking CCBA maximum 7 digit
54. Proxy If entered all SIP calls originate to this address Status Read Only This field displays the current status of the Gatekeeper End Configuring VoIP lines Voice over IP VoIP lines simulate traditional Central Office CO lines VoIP lines transmit data over an IP network rather than over physical lines Configuring VoIP lines Step Action 1 Log on to Element Manager In the Task Navigation Panel select the Configuration tab 2 3 Select Telephony gt Lines gt All Lines 4 Highlight the individual line you wish to configure 5 Select the Preferences tab See Figure 73 Preferences page 142 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 142 BCM50 configuration Figure 73 Preferences Welcome gt System B Administrator Access Gy Resources EHS Telephony Line Trunk Type Name _ ContiolSet_ Line Type Prime Set_ Pub Received Priv Received Distinct Ring VolP Linedot 221 oBloc 221 N A N A jNone 22 Line002 221 PoolBlocA 221 N A Line003 221 PoolBlocA 221 1 E D Global Settings fs Oy Sets Lines Active Physical Active VolP Line Tapet Lines Inactive Lines o Loop Scheduled Services gt Dialing Plan Ring Groups 5 2 Call Security Hospitality 6 Co
55. Retresh jp Teee A Details for Modde Internal Routing Table H323 Setings H323 Media Parameters SIP Settings SP Media Parameters SIP URI Map Telephony Settings Falback to circut switched Enabied AI E Gateway protoco Nore y Forward redirected OL 77 Gatekeeper digts Send name dispiay 7 Gatekeeper widcard Remote capakilty MMI ca ignore in band DINF in RTP m Normal route tailback to None a Configuration Call sinaing Cat signaling port Enable H245 tunneling RAS pot Pone Se ee a Houde ACKed alarms 6 When implementing your dialing plan in the H323 Settings tab select a value for Fall back to circuit switched This determines how the system handles calls if the IP network cannot be used 7 For Gateway protocol select CSE 8 Scroll down to Alias names and click Modify The Modify Call Signaling Settings page appears 9 Enter the information that supports your system Applying the changes made to the Call Signaling Settings causes all H 323 calls to be dropped It is recommended that you make changes to the Call Signaling Settings during off peak hours or a scheduled maintenance window Refer to Table 21 H 323 Call Signaling Settings fields page 139 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring local
56. Servers page appears with the new server 15 For redundancy purposes perform this procedure again for the alternate NRS in the other network zone End Updating the database To save your entries you must update the database Step Action 1 Log on to NRS Manager 2 Click the Tools tab 3 Click the Database Actions tab The Database Actions page appears showing the Database State as Changed See Figure 53 Database Actions page 106 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 106 NRS configuration Figure 53 Database Actions Location Tools gt Database Actions gt Database Actions Database State Changed Select database action Cut over amp Commit Submit 4 From the Select database action menu select Cut over amp Commit 5 Click Submit End Checking the status of registered endpoints Perform the following procedure to check the status of registered endpoints Step Action 1 Log on to NRS Manager 2 Click the Configuration tab 3 Select Service Domains See Figure 46 Service Domains page 92 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Checkin
57. Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks H 323 Call Server configuration 37 6 For Trunk Type TKTP select TIE trunk data block TIE 7 For Incoming and Outgoing trunk ICOG select Incoming and Outgoing IAO 8 Set the Access Code for the trunk route ACOD 9 Select the The route is for a virtual trunk route VTRK check box 10 Type the Zone number of the zone with the ZBRN set to Virk for the new route This value must match the values you configure in the Signaling Server 11 Type the Node ID of signaling server of this route NODE This value must match the values you configure in the Signaling Server 12 For Protocol ID for the route PCID select H323 H323 13 Select the Integrated Services Digital Network option ISDN check box 14 For Mode of operation MODE select Route uses ISDN Signaling Link ISLD 15 Select the virtual D channel number DCH 16 For Interface type for route IFC select Meridian M1 SL1 17 Leave the Call Type for outgoing direct dialed TIE route CTYP at the default value It is best to let NARS BARS entries determine the NPI TON for a number so that the route can be used for multiple call types 18 Select the Insert ESN Access Code INAC check box 19 Leave the other default values as is and click Submit The Routes and T
58. ackup automatically occurs Auto backup to FTP site enabled Select this check box to enable automatic backup of the NRS database to an FTP site Auto backup FTP site IP address Enter values for Autobackup FTP if you enabled automatic backup of the NRS database to an Auto backup FTP site path FTP site Auto backup FTP username Auto backup FTP password 4 Click Save End Configuring the NRS server settings H 323 Gatekeeper or SIP Perform the following procedure to configure NRS server settings Step Action 1 Log on to NRS Manager 2 Select NRS Server Settings The NRS Settings page appears See Figure 45 NRS Settings page 90 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 90 NRS configuration Figure 45 NRS Settings NRS Settings Host name Primary IP TLAN Alternate IP TLAN Control priority CS1000E_PIV 192 167 103 2 0 0 0 0 400 H 323 Gatekeeper Settings Location request LRQ response timeout Seconds SIP Server Settings Bw Mode UDP transport enabled UDP port UDP maximum transmission unit MTU TCP transport enabled TCP port Redirect v ca 5060 1500 5060 Network Connection Server NCS Settings Primary NCS port Alternate NCS port Prim
59. acters in length Emergency service access prefix 7 Click Save lt numeric string gt Optional The number must be numeric and up to 30 characters in length The LO Domains page appears again showing the added domain Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 Copyright 2008 Nortel Networks 12 March 2008 Configuring Gateway endpoints 97 To view the configured data in the LO domain page select the service domain and L1 domain and click Show A list of configured LO domains appears Select the LO domain to view its configuration information The View LO Domain Property page appears See Figure 48 Add LO Domain page 95 End Configuring Gateway endpoints Add an endpoint for both the Communication Server 1000 CS 1000 and Business Communications Manager BCM systems These are Gateway endpoints which can be served by several users You can add multiple endpoints some SIP only some H 323 only and Unistim You can also configure a user endpoint which can be only one of these three protocols Step Action 1 Log on to NRS Manager 2 Select the Configuration tab 3 Click set Standby DB view to switch from active to standby database view 4 Click Gateway Endpoints 5 Click Add The Add Gateway Endpoint page appears See Figure 49 Add Gateway Endpoint page
60. age of Vaidse Device Y Disconnect Ap Rehesh A hesh L Administrator Access Z Resouces Global Settings Sets Active Physic _ Pasemeters Prelerences Assigned DN Active VolP Name fLine241 Inactive Line Al Lines Loops Line Type Paic Scheduled Servic 3 Z Dialing Plan Pub Received 355 Riro Grap Call Security ni years Priv Received 8 465 Hunt Group Col Detail Recon Distinct Ring None Ej Dota Services Z Applications Table 13 Parameters fields Description Line Type If the line is to be shared among telephones select Public If the line is only assigned to one telephone select DN Pub Received Confirm the existing number or enter a public received number PSTN DID or PRI trunks that the system uses to identify calls from the public network to the target line The public received number cannot be the same as the beginning digits of a line pool access code or destination code Priv Received If private network trunks PRI or VoIP trunks are configured enter a private received number The private received number specifies the digits the system uses to identify calls from the private network to a target line This number is usually the same as the DN Distinct Ring 2 3 4 or None If you want this line to have a special ring select a ring pattern Enterprise Common Solution Integration Guide for Communication Server 1000 Releas
61. ain description lt character string gt Optional The description can include any character except single quotes and be up to 120 characters in length Endpoint authentication enabled Authentication off If Authentication on is selected all Authentication on endpoints require authentication Not configured Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 94 NRS configuration Field Value Description Authentication password lt alphanumeric string gt E 164 country code lt numeric string gt E 164 area code lt numeric string gt E 164 international dialing access lt numeric string gt code E 164 national dialing access lt numeric string gt code If Authentication on is selected enter an authentication password The password must be alphanumeric and up to 30 characters in length Mandatory The code must be numeric and up to 7 characters in length Mandatory The code must be numeric and up to 7 characters in length Optional The code must be numeric and up to 7 characters in length Optional The code must be numeric and up to 7 characters in length E 164 local subscriber dialing access code Private L1 domain UDP location lt numeric string gt dialing access code Special number lt numeric string gt Emergency
62. ary NCS timeout Seconds 16500 16500 1o 3 Under NRS Settings set the following values Host name Primary IP TLAN Alternate IP TLAN Control priority 4 Under H 323 Gatekeeper Settings select the Location request LRQ response timeout Seconds 5 Under SIP Server Settings set the following values e Mode UDP transport enabled disabled e UDP port Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring the service domain 91 UDP maximum transmission unit MTU e TCP transport enabled disabled e TCP port TCP maximum transmission unit MTU Make the values under SIP Server Settings the same as those you configure for the SIP Proxy in Element Manager Under Network Connection Server NCS Settings set the following values e Primary NCS port Alternate NCS port e Primary NCS timeout Seconds Click Save End Configuring the service domain The NRS database information configured in this procedure is required by both the SIP Redirect Server and the H 323 Gatekeeper Step Action 1 Log on to NRS Manager 2 Select the Configuration tab 3 A message may appear if the active and Standby databases are not synchronized Click OK 4 Click set Standby DB view to switch from active to standby database
63. ck whether the BCM and Gatekeeper have established connectivity Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Troubleshooting 153 If not ensure that the BCM and NRS can communicate with each other Check that the line is configured for outgoing calls DNs need to have lines configured for both incoming and outgoing calls Check your networks dialing plan or see Dialing Plans Description 553 3001 183 Verify that the dialing plan has been properly implemented on both the CS 1000 and BCM For more information about dialing plans see Dialing Plans Description 553 3001 183 End Cannot make calls between the CS 1000 and BCM Symptoms calls between the CS 1000 and BCM fail CDP calls fail no channel circuit is available Step Action 1 Verify your dialing plan and call routing 2 On the BCM log on to Element Manager and select Telephony gt Dialing Plan gt Private Network 3 Verify that Private Network Type is set to CDP 4 Ensure that packets are not blocked by your network firewall End BCM fails to register to NRS Symptoms BCM fails to register to the NRS calls fail between the CS 1000 and BCM in both directions Step Action 1 Check whether you can ping the BCM from the NRS command line Enterprise Common Soluti
64. d Basic Parameters input Description Input Value Maximum number of Digit Manipulation tables MXDM fico Maximum number of Route Lists MXRL 100 Time of Day Schedules TODS items seperated by a space Routing Controls RTCL T Check for Trunk Group Access Restrictions TGAR Maximum number of Supplemental Digit restriction blocks MXSD ho Maximum number of Incoming Trunk Group exclusion tables MXIX fo Maximum number of Free Calling area screening tables MXFC 100 _ Maximum number of Free Special number screening tables MXF S fo One or two digit NARS BARS Access Code 1 AC1 9 NARS BARS Dial Tone after dialing AC1 or AC2 access codes DLTN 7 Expensive Route Warning Tone ERWT V Expensive Route Delay Time EROT 6 Extended Time of Day schedule ETOD S54 Maximum number of LOC codes NARS only MXLC 100 Maximum number of Special Common Carrier entries MSCC One or two digit NARS Access Code 2 AC2 6 Coordinated Dialing Pian feature for this customer CDP 7 Maximum number of Steering Codes MxSC 100 Number of digits in CDP DN DSC DN or LSC DN NCDP fe Submit Refresh Cancel 5 Edit the main parameters MXDM MXRL MXSD MXIX MXFC MXFS and MXLC if required or leave the default values as is 6 Select the Coordinated Dialing Plan feature for this customer CDP check box 7 Set the value of the Maximum number of Steering Codes MXSC 8 Set the value of the Numbe
65. e ystem Wide Settings RS Server Settings Software version Se 4 50 88 Connected NRS role PrimaryNRS Primary NRSIP TLAN 192 167 105 2 Primary NRS state ACTIVE Alternate NRS IP TLAN Unknown Alternate NRS state Unknown a Alternate permanent in service Configured Components of Service Domains of L1 Domains UDP of LO Domains CDP of Gateway Endpoints of User Endpoints of Routing Entries of Default Routes oO oOo A O N a a m of Collaborative Servers Users Logged Into This NRS Manager admin 207 179 167 96 End Verifying and adjusting system wide settings You can check system wide settings and make changes from NRS Manager Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 88 NRS configuration Step Action 1 Log on to NRS Manager 2 Select System Wide Settings The System Wide Settings page appears See Figure 44 System Wide Settings page 88 Figure 44 System Wide Settings Location Home gt System Wide Settings gt DB sync interval for alternate Hours aooo SIP registration time to live timer Seconds 30 CS H 323 gatekeeper registration time to live timer Seconds 30 H 323 alias name cs1000N00E5 f Alternate NRS server is permanent 7 Auto backup time HH MM 23 59 Auto backup to
66. e 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring target lines 123 6 Select the Preferences tab and enter the appropriate information for your network See Figure 63 Preferences page 123 Refer toTable 14 Preferences fields page 123 for configuration information Figure 63 Preferences iojxj Fle Edt View N 0o Session Tools Help E WebPage qf Vaidete Device SY Disconnect Ap Rehesh A L Administrator Access Z Resources amp Z Globa Settings 3 Z Sets Active Physic Active VoIP WBuy Busytone Distinct img in use f 1 Voice message center 1 Redrectto f a Zj Call Secunty Table 14 Preferences fields Description Aux ringer lt check box gt If your system is equipped with an external ringer you can enable this setting so that this line rings at the external ringer Busy tone To automatically direct calls to the prime telephone select To prime Otherwise select Busy tone Distinct rings in use Read only Voice message If the system is using a remote voice mail select center the center configured with the contact number To Prime Redirect to To automatically direct calls out of the system toa specific telephone such as a head office answer attendant enter that remote number here Ensure that you include the proper routing information 7 Select
67. e if it is the same as the one in the Primary Signaling Server H 323 Gatekeeper alias name default is the H 323 ID Endpoint alias for BCM Read and write community names Miscellaneous Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Establishing the system baseline 19 Parameter Coordinated Dialing Plan steering codes SIP access port to use port 5060 is recommended Establishing the system baseline To successfully integrate voice services you must first establish the system baseline for the Call Server Signaling Server and Business Communications Manager BCM so that the systems are configured and working in a stand alone environment Use Table 3 Pre integration checklist page 19 to complete system baselines prior to integration Table 3 Pre integration checklist Task Reference Comments The Enterprise software package is purchased and installed with appropriate licenses for virtual trunks lines and IP Phones as required The Network Numbering Plan Dialing Plans Description Are you using a Uniform is implemented 553 3001 183 Dialing Plan UDP or a Coordinated Dialing Plan CDP or both Are you also using a Group Dialing Plan GDP a North American Numbering Plan NANP or a Flexible Numbering Plan FNP
68. e when the line is not answered at the target telephone To change the Prime set double click the Prime set DN For VoIP trunks it is recommended that the Prime Set be set to None because these are virtual trunks Ensure that the VoIP trunk is assigned to a line pool Identify the line in a meaningful way Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 126 BCM 200 400 configuration a _ lt LLL ee Field Description Line Type Defines how the line is used in relation to other lines in the system Public If the line is to be shared among telephones set to Public DN If the line is assigned to only one telephone set to DN Pool A to O If you are using routing put the line into line pool A to F If you are using line pools configure the target lines If your system uses both H 323 and SIP trunks assign H 323 trunks to one pool and SIP trunks to another Distinct Ring 2 3 4 or None For trunks assigned to line pools set the Distinct Ring pattern to None 7 Select the Preferences tab See Figure 66 Preferences page 126 Figure 66 Preferences 01x Fle Edt View fio Session Toos Heb LR Copp Bho WebPage of Valdate Device Y Disconnect AP Retesh g hoe Parameters Pi l i nce Restrictions Assigned DN
69. ears See Figure 14 Network Control Basic Parameters page 44 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 44 CS 1000 setup and IP Peer Networking configuration Figure 14 Network Control Basic Parameters CS 1000 ELEMENT MANAGER Help Logout Managing 192 167 104 3 Dialing and Numbering Pians Electronic Switched Network ESN Customer 00 Network Control amp Services Network Control Parameters Network Control Basic Parameters Network Control Basic Parameters input Description input Value Off Hook Queuing option SOHQ Call Back Queuing option SCBQ T TCOS OHO eligibility TOHQ F tTcoso F tcos1 F tTcos2 F tcos3 F tTcos4 M Tcos5 F Tcos6 M Tcos7 Submit Refresh Cancel 6 Choose the basic control parameters for your network 7 Click Submit End Creating the RLB for the virtual trunk route LD 86 Perform the following procedure to create the RLB for the virtual trunk route Step Action 1 Log on to Element Manager 2 Select Dialing and Numbering Plans gt Electronic Switched Network 3 Select Customer gt Network Control amp Services gt Route List Block RLB If route list blocks are not configured the error message Route List does not exist appears Click OK A Type the Route List
70. ect Primary Gatekeeper lt IP address gt Fill in this field only if the network is controlled by a IP Gatekeeper This is the IP address of the primary Gatekeeper TLAN IP address Backup Gatekeeper lt IP address gt NetCentrex Gatekeeper does not support RAS s Any backup Gatekeepers must be entered in this field Gatekeepers that use RAS can provide a list of backup Gatekeepers for the endpoint to use in the event of a primary Gatekeeper failure Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 140 BCM50 configuration Field Value Description Alias names NAME lt alias name gt Enter the alias names of the BCM required to direct call signals to your system Note The Alias name is case sensitive It must match the name configured in NRS Registration TTL s lt numeric value gt Specifies the keep alive interval 10 For SIP trunks select the SIP Settings tab See Figure 72 SIP Settings page 140 Figure 72 SIP Settings 2 BCM Element Manager 192 168 249 27 6 xj Fie Edit View Network Session Tools Help Gea Ck Ga Comp Fore WebPage of Validate Device Y Disconnect 7 Retesh 8 Auiore iesh Application Resource Media Gateways Port Ranges Data Services ing Table IP Trank Settings H223 Setti
71. ed DBD x ISDN Off Hook Queuing Option r 1OHQ Off Hook Queuing Allowed OHQ Call Back Queuing Allowed CBQ Number of Alternate Routing B Attempts NALT 5 4 49 Initial Set ISET fo 0 64 Set Minimum Facility Restriction booo Level MFRL Overlap Length OVLL 0 0 26 Submit Cancel 6 Select the Route Number ROUT you previously defined Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 46 CS 1000 setup and IP Peer Networking configuration For Strategy on Congestion SBOC select Reroute All RRA Accept the other defaults and click Submit The new Route List Block is generated You can check the configuration by selecting Route List Block Index and Data Entry Index End Creating the CDP steering codes LD 87 Perform the following procedure to create the CDP steering codes Step Action 1 2 Log on to Element Manager Select Dialing and Numbering Plans gt Electronic Switched Network The Electronic Switched Network page appears See Figure 11 Electronic Switched Network page 41 Select Customer gt Coordinated Dialing Plan CDP gt Distant Steering Code DSC The Distant Steering Code List page appears See Figure 16 Distant Steering Code List page 46 Figure 16 Distant Steering Code
72. el Networks Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager Copyright 2008 Nortel Networks All Rights Reserved Publication NN43001 326 Document status Standard Document version 01 06 Document date 12 March 2008 To provide feedback or report a problem in this document go to www nortel com documentfeedback LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are trademarks of Microsoft Corporation All other trademarks are the property of their respective owners Sourced in Canada NORTEL
73. elect the SIP Settings tab See Figure 61 SIP Settings page 120 Figure 61 SIP Settings az Fie Edt View etvor Session Tools Help ew s ou 25 Cony Mh rare WebPage of Valaate Device Y Disconnect Rehesh Aoi Application Resource Media Gateways nange Data Services ing Table IP Trank Settings H223 Settings H323 Media Parametars SIPS SIP Hedia Parameters SIP URI Applications Telephony Settings r SIP Settings Fallback to ciicuit svitched Enabled Domain Name com Call signaling pot f 5060 Outgoing Transport upp Done i COL MIL met L_W 8 7 Inelude ADKed alams Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring target lines 121 12 Enter the information that supports your system Refer to Table 12 SIP Settings fields page 121 for more information Table 12 SIP Settings fields Field Value Description Fallback to Disabled Defines how you want the system to handle calls Circuit Switched Enabled TDM that the system fails to send over the VoIP trunk Enabled All Enabled TDM enables fallback for calls originating on digital telephones This is useful if your IP telephones are connected remotely on the public side of the BCM network because PSTN fallback is unlikely to result in b
74. ess 192 167 103 2 NRS Host name CS1000E_PIV Figure 2 CS 1000 BCM integration process page 13 shows the sequence of procedures you perform to integrate the CS 1000 and BCM systems Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Overview 13 Figure 2 CS 1000 BCM integration process Y Complete necessary training Configure SIP Gateway Configure SIP Complete hardware software and licensing Redirect Server and URI Map System baseline requirements met prerequisites V Yes Configure SIP Call i Server Configure H 323 Call Server 1 Configure Network 4 Routing Service NRS Configure H 323 Gatekeeper 1 Configure Session Initiation Protocol SIP q Perform Fail troubleshooting Configure phones and place test call Pass Integration complete The tasks in the CS 1000 BCM systems integration process are listed in Table 1 Task Completion Checklist page 14 Use this checklist to implement the integration Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 14 Overview o Table 1 Task Completion Checklist Task Reference Configure the
75. et Zone Intent ZBRN for Zone 2 to VTRK VTRK Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 67 See Figure 8 Zone Basic Property and Bandwidth Management page 34 Figure 30 Zone Basic Property and Bandwidth Management CS 1000 ELEMENT MANAGER Managing 192 167 104 3 IP Telephony Zones Zone 0 Zone Basic Property and Bandwidth Management Help Zone Basic Property and Bandwidth Management Zone Number ZONE fo Intrazone Bandwith INTRA_BWV 1000000 Intrazone Strategy INTRA_STGY Best Quality BQ Interzone Bandwith INTER_BWV 1000000 Interzone Strategy INTER_STGY Best Quality BQ Resource Type RES_ TYPE Shared SHARED Zone Intent ZBRN MO MO Y Description ZDES Submit Refresh Delete Cancel 8 For Description ZDES type a meaningful description 9 Click Submit 10 Repeat this procedure for all additional zones you wish to create End Creating the virtual route LD 16 Perform the following procedure to create the virtual route Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 68
76. etter quality of service Domain Name Type the domain name of the SIP network Call Signaling Port lt port value gt If VoIP applications are installed that require nonstandard call signaling ports enter the port number here Port number 0 means that the system uses the first available port Outgoing Transport UDP TCP Proxy If entered all SIP calls originate to this address Status Read Only This field displays the current status of the Gatekeeper End Configuring target lines Target lines are virtual communication paths between trunks and telephones on the BCM system They are incoming lines only and cannot be selected for outgoing calls or networking applications Step Action 1 Log on to Element Manager 2 In the Task Navigation Panel select the Configuration tab 3 Select Telephony gt Lines gt Target Lines 4 Highlight the individual line you wish to configure Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 122 BCM 200 400 configuration 5 Select the Parameters tab and enter the appropriate information for your network See Figure 62 Parameters page 122 Refer to Table 13 Parameters fields page 122 for configuration information Figure 62 Parameters o Fle Edt View n 7oh Session Tools Help p Gea a cu ty Copy a WebP
77. etworks SIP protocol configuration 77 Figure 36 Network Control Basic Parameters CS 1000 ELEMENT MANAGER Help Logout Managing 192 167 104 3 Dialing and Numbering Pians Electronic Switched Network ESN Customer 00 Network Control amp Services Network Control Parameters Network Control Basic Parameters Network Control Basic Parameters input Description input Value Off Hook Queuing option SOHQ Call Back Queuing option SCBQ T TCOS OHO eligibility TOHQ F tTcoso F tcos1 F tTcos2 F tcos3 F tTcos4 M Tcos5 F Tcos6 M Tcos7 Submit Refresh Cancel 6 Choose the basic control parameters for your network 7 Click Submit End Creating the RLB for the virtual trunk route LD 86 Perform the following procedure to create the RLB for the virtual trunk route Step Action 1 Log on to Element Manager 2 Select Dialing and Numbering Plans gt Electronic Switched Network 3 Select Customer gt Network Control amp Services gt Route List Block RLB If route list blocks are not configured the error message Route List does not exist appears Click OK A Type the Route List Index number o Click to Add Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 78 CS 1000 setup and IP Peer Networking configu
78. face type for D channel IFC Meridian Meridiant SL1 3 Country CNTY ETS 300 102 basic protocol ETS D Channel PRIIoop number DCHO Primary Rate interface PRI more PRI Secondary PRI2Ioops PRI 7 Meridian 1 node type SIDE Siave to the controller USR x Release ID of the switch at the far end RLS 25 Central Office switch type co_TYPe 100 compatible with Bellcore standard STD gt integrated Services Signaling Link Maximum ISLM 5000 Range 1 4000 Signaling Server Resource Capacity SSRC 1800 Range 0 4000 Basic options BSCOPT Advanced options ADVOPT Feature Packages _Submit _Refresn _Delete _Cancet Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 32 CS 1000 setup and IP Peer Networking configuration 6 For the D channel Card Type CTYP select D Channel is over IP DCIP 7 For the Designator DES type a meaningful name The Designator must not contain spaces use underscores instead Make a note of the Designator in your records for future reference 8 For User USR select Integrated Services Signaling Link Dedicated ISLD 9 For Interface type for D channel IFC select Meridian Meridian1 SL1 10 Leave all other parameters as is and click Submit The new channel appears End Confi
79. g STRI Immediate qmm x Start arrangement Outgoing STRO mmediateaummy H Trunk Group Access Restriction TGAR fi Channel ID for this trunk CHID fi Increase or decrease the member increase channel and member number YES numbers INC Increase channel and member number YES Class of Service CLS Edit Advanced Trunk Configurations Save Cancel 5 If you are configuring several trunks the same way select the Multiple trunk input number MTINPUT optional For Trunk data block TYPE select IP Trunk IPTI Type the Terminal Number TN for the trunk For Designator field for trunk DES type a meaningful value O Oo N O Type the Route number Member number RTMB for the trunk Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 73 10 11 12 13 14 15 Set the values of Start arrangement Incoming STRI and Start arrangement Outgoing STRO Immediate IMM is recommended for both fields Type the Channel ID for this trunk CHID You can add a Class of Service CLS for all features that you wish In a basic configuration you can leave the CLS as is Select Advanced Trunk Configurations to display a list of advanced features Edit the necessary fields or accept the default values
80. g in over PSTN Select the Assigned DNs tab See Figure 68 Assigned DNs page 128 Figure 68 Assigned DNs CLE j Session Toos Help Ry Copy BR Pte Fle Edt View tor 1001 Scheduled Se j Dialing Plan Ang Groups Lj Cal Security Hospitality Hunt Groups Call Detal Rec Lino Trunk Type ContiolSet_ Prime Set DN Acoemance Two Anpeorences Coler St mga amp r ApptRing WebPage qf Valdste Device Y Disconnect Ay Rehesh A CLIT x aa Click Add to add the Target Line DN Enter the appropriate information for your network Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 Copyright 2008 Nortel Networks 12 March 2008 Configuring VoIP lines 129 Refer to Table 18 Assigned DNs fields page 129 for configuration information Table 18 Assigned DNs fields Field Value Description DN Unique number Appearance Type Ring only Select Appr Only or Appr amp Ring if the telephone has an available button Otherwise select Ring Appr amp Ring Only Appr only Appearances Target lines can have more than one appearance to accommodate multiple calls For telephones that have these lines set to Ring Only set to None Caller ID Set lt check box gt When enabled displays caller ID for calls coming in over the target line Vmsg Set l
81. g the status of virtual D channels 107 4 Ensure that Active DB View is selected 5 Click the number in the of gateway endpoints column 6 Click Show The Gateway Endpoints page appears See Figure 54 Gateway Endpoints page 107 Figure 54 Gateway Endpoints Location Configuration gt Gateway Endpoints gt Gateway Endpoints Show Gateway Endpoints for Service Domain L1 Domain LO Domain zZz udp Z cdp z Show Showing 1 2o0f2 lt Previous Next gt a of i ae anes 1 csto00s cp RASH 323 Dynamic 492 467 105 3 192 167 105 3 Not available SIP NCS 2 convergeddesktop Static SIP 192 168 248 13 Converged 3 Deskt End Checking the status of virtual D channels Perform the following procedure to check the status of virtual D channels Step Action 1 Log on to Element Manager 2 Select Routes and Trunks gt D Channels 3 Select D Channel Diagnostics LD 96 The D Channel Diagnostics page appears See Figure 55 D Channel Diagnostics page 108 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 108 NRS configuration Figure 55 D Channel Diagnostics CS 1000 ELEMENT MANAGER Managing 192 167 104 3 Routes and Trunks D Channels D Channel Diagnostics D Channel Diagnostics Command Parameters Act
82. ge 28 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 60 CS 1000 setup and IP Peer Networking configuration Figure 25 Customer Edit NORTEL CS 1000 ELEMENT MANAGER Het Logout Home Managing 192 167 102 3 Links Customers Customer 00 Edit Virtual Terminals Bookmarks Edit System Alarms Maintenance Core Equipment Basic Configuration Peripheral Equipment Application Module Link IP Network Call Detail Recording Interfaces Engineered Values Call Party Name Display Emergency Services Call Redirection Geographic Redundancy z SWE Centralized Attendant Service Customers Controlled Class of Service Routes and Trunks Feature Options Routes and Trunks Channels Feature Packages Digital Trunk Interface Flexible Feature Codes Dialing and Numbering Plans Intercept Treatments Electronic Switched Network gt Network Routing Service ISDN and ESN Networking Flexible Code Restriction Listed Directory Numbers Incoming Digit Translation Multi Party Operations Tools Backup and Restore Night Senice Call Server Initialization Options Date and Time Recorded Overflow Announcement Logs and reports Security imers Passwords Policies Login Options 4 Select the Feature Packages heading The Feature Packa
83. ges page appears See Figure 26 Feature Packages page 61 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 61 Figure 26 Feature Packages CS 1000 ELEMENT MANAGER Help Logg Managing 192 167 1 Customers Customer 00 Edit Feature Packages Feature Packages Do Not Disturb Individual Package 9 Sa SS Enhanced Night Service Package 133 Integrated Services Digital Network Package 145 Dial Access Prefix on CLID table entry option Integrated Services Digital Network V Virtual Private Network Identifier 0g 40382 Private Network Identifier booo 1 16383 Noe Multi location Business Group booo 0 65525 Business Sub Group Consult only e5535 0 65525 Prefxt Prefix 2 y Home Number Plan Area code 200 999 Prefix for Central Office i 100 9999 Home location code 554 100 99999999 Local steering code Calling Number Type CLID feature displays the set s Prime DN x Redirection Count for ISDN calls 5x cso momat is manipuaon done Public Service Telephone Networks T Flexible Services Package 152 M3900 Product Enhancement Package 386 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communicatio
84. gnaling Server Installation and Configuration 553 3001 212 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Primary alternate and fail safe Network Routing Service NRS are configured at installation and initial setup of the Signaling Server Establishing the system baseline 21 Reference Signaling Server Installation and Configuration 553 3001 212 Comments The NRS requires IP telephony node configuration files These files are installed and configured during the Signaling Server software installation as a basic configuration step Digital Data Block configuration is complete in LD 73 PTI or DTI trunks DLOP configuration is complete in LD 17 A basic node is configured in Element Manager IP Peer Networking Installation and Configuration Guide 553 3001 213 IP Peer Networking Installation and Configuration Guide 553 3001 213 IP Line Description Installation and Maintenance 553 3001 365 To configure a Digital Data Block 1 Connect to the Call Server 2 Enter LD 73 3 Enter NEW 4 Enter DDB 5 Press Enter to accept all defaults 6 Perform a data dump To check PTI or DTI trunks 1 Log on to Element Manager 2 Select Routes and Trunks gt Digital Trunk Interface 3 Select Digital Trunk
85. gnator field for trunk DES VTRK SIP Trunk Type TKTP TIE Incoming and Outgoing trunk ICOG Incoming and Outgoing IAO Access Code for the trunk route ACOD 1000 The route is for a virtual trunk route VTRK R Zone for codec selection and bandwidth management ZONE 002 Range 0 255 Node ID of signaling server of this route NODE Range 0 9999 Protocol ID for the route PCID SIP SIP x Print Correlation ID in CDR for the route r CRID integrated Services Digital Network option ISDN R Mode of operation MODE Route uses ISDN Signaling Link ISLD z D channel number DCH 5 z Interface type for route IFC Meridian M1 SL1 z Private Network Identifier PNI 00002 Range 0 32700 Network Calling Name Allowed NCNA Network Call Redirection NCRD 4 Trunk Route Optimization TRO 4 Recognition of DTI2 ABCD FALT signal for ISL r FALT Channel Type CHTY B channel BCH z Call Type for outgoing direct dialed a CYP Coordinated Dialing Plan CDP Insert ESN Access Code INAC F integrated Service Access Route ISAR T Display of Access Prefix on CUD DAPC 7 Basic Route Options Network Options General Options Advanced Configurations Submit _Retresh Delete Cancel Mandatory fields of current configuration 4 Select the Route Number ROUT 5 For Designator field for trunk DES type a meaningful name Enterprise Common
86. guration page 48 3 Click Edit next to the node you are editing 4 Expand the Signaling Servers heading 5 Expand the Signaling Server Properties heading SeeFigure 22 Signaling Server Properties page 54 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 54 CS 1000 setup and IP Peer Networking configuration Figure 22 Signaling Server Properties CS 1000 ELEMENT MANAGER Help Logout Signaling Server 192 167 102 4 Properties Role A Leader Type 1SP1100 Embedded LAN ELAN IP address Embedded LAN ELAN MAC address Telephony LAN TLAN IP address Telephony LAN TLAN gateway IP address Hostname H323 1D Enabie Line TPS Enable IP Peer Gateway Virtual Trunk TPS Enable SIP Proxy Redirect Server Local SIP TCP UDP Port to Listen to SIP Domain name SIP Gateway Endpoint Name SIP Gateway Authentication Password Enable Gatekeeper Network Routing Service Role Save and Transfer Mandatory fields of current configuration option SIP only or H 323 appropriately The default is 5060 192 167 102 4 00 02 b3 ee 28 be 192 167 103 2 192 167 103 1 CS1000E_PIV CS1000E_PIV H 323 and SIP v if Telephony LAN TLAN IP address and Telephony LAN TLAN gateway IP address sre not in the same subnet as Telephony LAN TLAN Node IP address w
87. guring zones LD 117 Before you can configure the virtual routes and trunks the following zones must be configured in any order e Zone 1 IP Phones zone ZBRN MO e Zone 2 Voice Gateway Channels zone which should be different from the IP Phones zone ZBRN VTRk Ensure that enough bandwidth is allocated for the zones with the heaviest traffic Never use or configure zone 0 Step Action 1 Log on to Element Manager 2 Select System gt IP Network gt Zones See Figure 7 Zones page 33 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks H 323 Call Server configuration 33 Figure 7 Zones CS 1000 ELEMENT MANAGER Managing 192 167 104 3 IP Telephony Zones Help Logout Zones Maintenance Maintenance Commands for Zones LD 117 Configuration Configuration Spreadsheet Browse Import Please Choose the Zone 3 x to Add Zone 0 Zone Basic Property and Bandwidth Management Adaptive Network Bandwidth Management and CAC Alternate Routing for Calls between IP Stations Branch Office Dialing Plan and Access Codes Branch Office Emergency Service Information Branch Office Time Difference and Daylight Saving Time Property Zone 1 Zone 2 3 Select the Zone you wish to configure Configured zones appear in the
88. hannels 0 1 and 2 are usually used or shared with other applications It is recommended that you begin configuring virtual D channels on channel 3 4 From the Type menu select the D Channel type 5 Click to Add The D Channels Property Configuration page appears See Figure 6 D Channels Property Configuration page 31 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 64 CS 1000 setup and IP Peer Networking configuration Figure 28 D Channels Property Configuration CS 1000 ELEMENT MANAGER Managing 192 167 194 3 Routes and Trunks 0 Channels O Channels 5 Property Configuration D Channels 5 Property Configuration Basic Configuration Action Device And Number ADAN TYPE H D channel Card Type ctp i Cif Designator 0ES VOCH Recovery to Primary RCVP 7 User USR integrated Services Signaling Link Dedicated SLD Interface type for D channel IFC Meridian meridiani SL1 3 Country CNTY ETS 200 102 basic protocol ETSI D Channel PRI loop number OcHL Primary Rate interface PR more PRI Secondary PRI2 loops PRI2 Meridian 1 node type SIDE Stave to the controller USR Release ID of the switch at the far end RLS 25 Central Office switch type CO_TYPE 100 compatible with Bellcore standard STO Integrated Se
89. hen Line TPS or IP Peer Gateway is enabled then the TPS and or VTRK applicetions will not run iC 5060 ccsip com CS1000E_PIV cece 4 Primary lt For Enable IP Peer Gateway Virtual Trunk TPS select a SIP and SIP Select the Enable SIP Proxy Redirect Server check box Check that Local SIP TCP UDP Port to Listen to is set Enter the SIP Domain name The SIP Domain Name must be less than 128 characters in length Valid characters are a z 0 9 period hyphen comma and underscore This string builds all SIP messages and appears in the URI phone context If you enable the SIP Gateway application specify this field This name must match the Service Domain name configured in NRS 10 Enter the SIP Gateway Endpoint Name and SIP Gateway Authentication Password Sn S SCSC C CC C Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 55 11 These values must match the data in NRS The SIP Gateway Endpoint Name becomes the Gateway s user ID If you make configuration changes click Save and Transfer When the successful transfer notification message appears click OK If you do not make configuration changes click Cancel End Configuring the SIP Gateway Before you configure the SIP Gateway check
90. ion Status tor D Channet stat Deh Submit Disable Automatic Recovery DISAUT Hra Submit Enable Automatic Recovery ENLAUTO HF Submit Testinterrupt Generation qEST 100 H Submit EstablishD Channel ESTDCH x Submit PJocu bes JAPPL_STATUSILINK_STATUS AUTO_RECV POCHIBDCH 005 VDCH OPER EST ACTV AUTO Instruction Select command add value and click on Submit Cancel 4 Under Diagnostic Commands select Status for D Channel STAT DCH 5 Click Submit 6 Check that the D Channel is operational established and active End Checking the status of virtual trunks Perform the following procedure to check the status of virtual trunks Step Action 1 Log on to Element Manager 2 Select System gt IP Network gt Maintenance and Reports 3 Expand the Node ID heading Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Checking the status of virtual trunks 109 4 Click GEN CMD for the switch The General Commands page appears See Figure 56 General Commands page 109 Figure 56 General Commands CS 1000 ELEMENT MANAGER Managing 192 167 104 3 IP Telephony Nodes Servers Media Cards Node Maintenance and Reports General Commands General Commands Element IP 192 167 104 4 Element Type SS Gr
91. le Type column is set to IP Trunks Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 134 BCM50 configuration 5 Select the H 323 Media Parameters or SIP Media Parameters tab 6 Enter the information that supports your system Ensure that these settings are consistent with the other systems on your network Refer to Table 19 H 323 Media Parameters fields page 134 and Table 20 SIP Media Parameters fields page 135 for a description of the parameters End Table 19 H 323 Media Parameters fields Description Preferred Codecs G 711 uLaw Add codecs to the Selected list and order them in G 711 aLaw the order in which you want the system to attempt to use them The system attempts to use the G 729 codecs in top to bottom sequence G 723 Performance note Codecs on all networked BCMs must be consistent to ensure the proper functionality of interacting features such as Transfer and Conference Systems running BCM Release 3 5 or later allow codec negotiation and renegotiation to accommodate inconsistencies in codec settings over VolP trunks Enable Voice Activity lt check box gt Voice Activity Detection VAD also known Detection as silence suppression identifies periods of silence in a conversation and stops sending IP speech packets during th
92. lease 5 0 12 March 2008 Copyright 2008 Nortel Networks 150 Testing and troubleshooting Testing the integration from the BCM system Step Action 1 Log on to Element Manager on the BCM system 2 Select Resources gt Telephony Resources See Figure 78 Status page 151 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Testing 151 Figure 78 Status told File Edit View Network Session Tools Help CB tsk k o Ga Copy BY Pate WebPage gf Validate Device Y Disconnect A Retesh gi Avovelesh Sark Mavig ation Pansi Seta Telethon Resources H Administrator Acce Dy Resources Application Res Media Gateway Port Ranges Network Interfa gt Telephony H 0 Data Services J Applications Telephony Sattings Fallback to circuit switched Ensbled l Gatekeeper digits Gateway protocol ese Gatekeeper wildcard f r Configuration Call signaling Gatekeeper Routed Call signaling port 7 Enable H245 tunnelling p Ras port Primary Gatekeeper IP Registration TTL s Backup Gatekeepei s Gatekeeper TTL s 30 Modify Alias names poe COL MiL mI W 8 I Include ACKed alarms 3 In the Actual Type column highlight IP Trunks 4 In the bottom half of the page select
93. lement Manager Web server resides on the Signaling Server and you can access it directly through a Web browser or by using Optivity Telephony Manager OTM You must configure NRS through Network Routing Service Manager NRS Manager which you can access only through the Element Manager Configure the Call Server through Element Manager in the following order e H 323 Call Server e H 323 Gate Keeper e Session Initiation Protocol SIP SIP Protocol SIP Gateway SIP Redirect Server and URI Map SIP Call Server Network Routing Service in the NRS Manager SIP addressing SIP virtual trunking CS 1000 IP Peer Networking configuration procedures The sequence of CS 1000 IP Peer Networking configuration procedures is as follows e H 323 Call Server configuration page 26 Defining the customer to support ISDN page 27 Creating the virtual D channel page 30 Configuring zones LD 117 page 32 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 26 CS 1000 setup and IP Peer Networking configuration Creating the virtual route LD 16 page 34 Creating the virtual trunks LD 14 page 37 Creating the ESN data block for CDP page 40 Creating the Network Control Block NCTL for network access LD 87 page 43
94. lls at other telephones using VoIP trunks in the vicinity of Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 Copyright 2008 Nortel Networks 12 March 2008 Configuring local Gateway parameters 137 Description the fax machine To minimize the possibility of your VoIP calls being dropped due to fax tone interference e place the fax machine away from other telephones turn the fax machine s speaker volume to the lowest level or off if available Configuring local Gateway parameters Perform the following procedure to configure local Gateway parameters Configuring local Gateway parameters Step Action 1 Log on to Element Manager 2 In the Task Navigation Panel select the Configuration tab 3 Select Resources gt Telephony Resources 4 In the Modules panel select the line in which the Module Type column is set to IP Trunks See Figure 70 Telephony Resources page 133 5 For H 323 VoIP trunks select the H 323 Settings tab See Figure 71 H 323 Settings page 138 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 138 BCM50 configuration Figure 71 H 323 Settings J xm We Page j Vaidste Device Yi Disconnect ap
95. lt check box gt Auto None Small Medium Large 10 20 30 40 50 60 30 10 20 30 40 50 60 Description Add codecs to the Selected list and order them in the order in which you want the system to attempt to use them The system attempts to use the codecs in top to bottom sequence Performance note Codecs on all networked BCMs must be consistent to ensure the proper functionality of interacting features such as Transfer and Conference Systems running BCM Release 3 5 or later allow codec negotiation and renegotiation to accommodate inconsistencies in codec settings over VoIP trunks Voice Activity Detection VAD also known as silence suppression identifies periods of silence in a conversation and stops sending IP speech packets during those periods In a typical telephone conversation most of the conversation is half duplex meaning that one person is speaking while the other is listening If VAD is enabled no voice packets are sent from the listener end This greatly reduces bandwidth requirements G 723 1 and G 729 support VAD G 711 does not support VAD Performance note VAD on all networked BCMs and IPT systems must be consistent to ensure functionality of features such as Transfer and Conference The Payload size on the IPT must be set to 30ms Select the size of jitter buffer for your system Set the maximum required payload size per codec for the VoIP calls sent over H 323 trunks Note Payl
96. m udp Alias name ee Server address type IP version 4 Server address siz H 323 support RAS port 1719 SIP support SIP transport TCP SIP port 5060 Network Connection Server support Network Connection Server transport UDP Network Connection Server port 16500 Save Mandatory field indicator 6 For Domain type for collaborative Server select either LO domain or L1 domain 7 For the L1 or LO domain name select the L1 or LO domain name 8 Enter the Alias name of the collaborative server The alias name must be alphanumeric and contain no spaces 9 For Server address type select IP version 4 10 For Server address type the server IP address Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Updating the database 105 11 If the H 323 protocol is supported by the server populate the following fields e H 323 support check box e RAS port 12 If the SIP protocol is supported by the server populate the following fields e SIP support check box SIP transport protocol SIP port 13 If Network Connection Service is supported by the server populate the following fields e Network Connection Server support check box e Network Connection Server transport e Network Connection Server port 14 Click Save The Collaborative
97. m45 W 0 V Include ACKed alarms Configure the Restrictions tab appropriately for your network Refer to Table 24 Restrictions fields page 143 for configuration information Value Description Use remote package lt package gt If the line is used to receive external calls or calls from other nodes on the private network ensure that you indicate a remote package that provides only the availability that you want for external callers This attribute is typically used for tandeming calls Schedule Default Normal Night Evening Lunch Sched 4 Sched 5 Sched 6 Line Restrictions Use Filter Remote Restrictions Use Filter lt 00 99 gt lt 00 99 gt Enter the restriction filter number that applies to each schedule These settings control outgoing calls Enter the restriction filter that applies to each schedule These settings provide call controls for incoming calls over a private network or from a remote user dialing in over PSTN Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 Copyright 2008 Nortel Networks 12 March 2008 144 BCM50 configuration In the Task Navigation Panel in the Configuration tab select Telephony gt Sets gt All DNs 10 Highlight the individual line you wish to configure 11 Select the Line Assignment tab See Figure 75
98. main page 91 Configuring the L1 domain UDP page 92 Configuring the LO domain CDP page 94 Configuring Gateway endpoints page 97 Configuring routing entries page 101 Configuring collaborative servers page 103 Updating the database page 105 Checking the status of registered endpoints page 106 Checking the status of virtual D channels page 107 Checking the status of virtual trunks page 108 Launching NRS Manager Perform the following procedure to launch NRS Manager Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 86 NRS configuration Step Action 1 Log on to Element Manager 2 Select Dialing and Numbering Plans gt Network Routing Service 3 Click Next The NRS logon page appears 4 Click Login 5 Enter the user ID and password The NRS Overview page appears See Figure 43 NRS Overview page 87 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Verifying and adjusting system wide settings 87 Figure 43 NRS Overview NORTEL NETWORK ROUTING SERVICE MANAGER Location Home gt NRS Overview gt gt NRS Overview Network Routing Servic
99. merica Digits to Strip Prefix to Insert Format of CLID Subscriber Number SN aaa lt CCC gt lt AreaCode gt lt SN gt National Number NN Ses lt CCC gt lt NN gt International number lt international number gt Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 57 5 In the Primary Proxy or Redirect Server section type the Primary Proxy or Re direct TLAN IP address 6 In the Primary Proxy or Redirect Server section type the Port number The default port value is 5060 7 Select the Supports Registration check box 8 Select the Transport Protocol 9 If you plan to configure a secondary or redundant proxy server repeat steps 6 through 9 for the Secondary Proxy or Re direct Server section 10 If you make configuration changes click Save and Transfer When the successful transfer notification message appears click OK If you do not make configuration changes click Cancel End Configuring the SIP Redirect Server and URI map Use this procedure to configure your SIP numbering plan mapping You can use this mapping to interpret TON NPI numbers and map them to the associated context to or from SIP The TON NPI field explicitly maps to the SIP phone context attribute in the URI address Step Action 1 Log on to
100. ming VoIP trunks Configuring incoming VoIP trunks Step Action 1 Log on to Element Manager 2 In the Task Navigation Panel select the Configuration tab 3 Select System gt Keycodes See Figure 69 Keycodes page 132 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 132 BCM50 configuration Figure 69 Keycodes Task Navigation Panel Configuration Administration gt Welcome 9 System Identification Date and Time eens IP Subsystem E O Administrator Access H 0 Resources H 0 Telephony 4 Data Services H 0 Applications Keycodes System ID VolP GW Trunk IP Client sea NCM BCM50a e Load File Modify Feature Licenses Table Keycode Retrieval Connect to Nortel Keycode Retrieval System mo mea mA mM mm a aA 4 Load new Keycodes by loading a new keycode file or connecting to Nortel s Keycode Retrieval System KRS For more information about keycodes and keycode retrieval see Keycode Installation Guide NN40010 301 End Verifying system license and keycodes Perform the following procedure to verify system license and keycodes Verifying system license and keycodes Step Action 1 Log on to Element Manager 2 In the Task Navigation Panel select the Configuration tab 3 Selec
101. mmunications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 6 Contents Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks How to get help This chapter explains how to get help for Nortel products and services Finding the latest updates on the Nortel Web site The content of this documentation is current at the time of product release To check for updates to the latest documentation and software go to the Nortel Technical Support Web site www nortel com support Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site www nortel com support_ This site provides quick access to software documentation bulletins and tools to address issues with Nortel products From this site you can e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting help over the phone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support Web site and yo
102. mon Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Overview 15 Task Reference Configure NRS Launching NRS Manager page 85 Verifying and adjusting system wide settings page 87 Configuring the NRS server settings H 323 Gatekeeper or SIP page 89 Configuring the service domain page 91 Configuring the L1 domain UDP page 92 Configuring the LO domain CDP page 94 Configuring Gateway endpoints page 97 Configuring routing entries page 101 Configuring collaborative servers page 103 Updating the database page 105 Zo SO OO Sh or e Checking the status of registered endpoints page 106 Checking the status of virtual D channels page 107 Checking the status of virtual trunks page 108 Configure BCM BCM 200 400 Configuring incoming VoIP trunks page 111 Verifying system license and keycodes page 112 Configuring VoIP trunk media parameters page 113 Configuring local Gateway parameters page 116 Configuring target lines page 121 Configuring VoIP lines page 124 BCM50 Configuring incoming VoIP trunks page 131 Verifying system license and keycodes page 132 Configuring VoIP trunk media parameters page 133 Configuring local Gateway parameters page 137 Configuring VoIP lines page 14
103. mpt to use them The system attempts to use the G 729 codecs in a top to bottom sequence G 723 Performance note Codecs on all networked BCMs must be consistent to ensure the proper functionality of interacting features such as Transfer and Conference Systems running BCM Release 3 5 or later allow codec negotiation and renegotiation to accommodate inconsistencies in codec settings over VolP trunks Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 116 BCM 200 400 configuration Field Value Description Enable Voice Activity Detection Jitter Buffer G 729 payload size ms G 723 payload size ms G 711 payload size ms Enable T 38 fax lt check box gt Auto None Small Medium Large 10 20 30 40 50 60 30 10 20 30 40 50 60 lt check box gt Voice Activity Detection VAD also known as silence suppression identifies periods of silence in a conversation and stops sending IP speech packets during those periods In a typical telephone conversation most of the conversation is half duplex meaning that one person is speaking while the other is listening If VAD is enabled no voice packets are sent from the listener end This greatly reduces bandwidth requirements G 723 1 and G 729 support VAD G 711 does not suppo
104. n configure the L1 domain after you configure the service domain The L1 domain is a service domain associated with UDP Step Action 1 Log on to NRS Manager 2 Select the Configuration tab 3 Click set Standby DB view to switch from active to standby database view 4 Select L1 Domains UDP L LLL Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring the L1 domain UDP 93 5 Click Add The Add L1 Domain page appears See Figure 47 Add L1 Domain page 93 Figure 47 Add L1 Domain Add L1 Domain ccsip com Domain name judp Domain description Endpoint authentication enabled Authentication off Authentication password E 164 country code E 164 area code E 164 international dialing access code E 164 national dialing access code E 164 local subscriber dialing access code Private L1 domain UDP location dialing access code Special number Emergency service access prefix Special number label PrivateSpecial 6 Configure the L1 domain Refer to Table 5 L1 domain fields page 93 for configuration information Table 5 L1 domain fields Field Value Description Domain name lt alphanumeric Mandatory The name must be string gt alphanumeric and can be up to 30 characters in length Dom
105. nfigure the Preferences tab appropriately for your network Refer to Table 23 Preferences fields page 142 for configuration information Table 23 Preferences fields Field Value Description Aux ringer lt check box gt If your system is equipped with an external ringer you can enable this setting so that this line rings at the external ringer Distinct rings inuse Read only Indicates whether a special ring is assigned 7 Select the Restrictions tab See Figure 74 Restrictions page 143 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring VoIP lines 143 Welcome Figure 74 Restrictions Task Navigation Panel H E System 00 VolP 4 Administrator Acces 4 Resources B Telephony 8 Table 24 Restrictions fields Field 2 gt Global Settings 2 Sets EHAN Lines Active Phys Active VoIP Target Line Inactive Lins Loops Scheduled Serv L Dialing Plan Ring Groups gt Call Security Hospitality Hunt Groups Call Detail Reco gt Line_ Trunk T Name Control _ Line Taf Pime Details for Line 001 Preferences Restrictions Use remote package ia Line Restrictions LineOO1 221 Pool WA Pool BlocA 221 Remote Restrictions si COL M OL
106. ngs H323 Media Parametar SIP SERGE SIP Hedia Parameters SIP URI Applications r Telephony Settings r SIP Settings Fallback to ciicuit switched enabled All Domain Name fessam Call signaling pot f 5060 Outgoing Transport fuoP x Done i C 0L__M 1L_m1 L__W 8 J7 Include ACKed alams 11 Enter the information that supports your system Refer to Table 22 SIP Settings fields page 141 for more information Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring VoIP lines 141 Table 22 SIP Seitings fields Field Value Description Fallback to Disabled Defines how you want the system to handle calls circuit switched Enabled TDM that the system fails to send over the VoIP trunk Enabled TDM enables fallback for calls originating See on digital telephones This is useful if your IP telephones are connected remotely on the public side of the BCM network because PSTN fallback is unlikely to result in better quality of service Domain Name Type the domain name of the SIP network Call signaling port lt port value gt If VoIP applications are installed that require nonstandard call signaling ports enter the port number here Port number 0 means that the system uses the first available port Outgoing Transport UDP TCP
107. ns Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 62 CS 1000 setup and IP Peer Networking configuration 5 Expand the Integrated Services Digital Network Package 145 heading 6 Ensure that the Integrated Services Digital Network check box is selected 7 Click Save End Creating the virtual D channel Perform the following procedure to create the virtual D channel Step Action 1 Log on to Element Manager 2 Select Routes and Trunks gt D Channels The D Channels page appears See Figure 5 D Channels page 30 A message appears if a D channel is not configured Click OK Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 63 Figure 27 D Channels CS 1000 ELEMENT MANAGER Help Logout Managing 192 167 104 3 Routes and Trunks D Channels D Channels Maintenance D Channel Diagnostics LD 96 Network and Peripheral Equipment LD 32 Virtual D Channels MSDL Diagnostics LD 96 TMDI Diagnostics LD 96 D Channel Expansion Diagnostics LD 48 Configuration Choose a D Channel Number 0 7 and type DCH 7 toada 5 Card Type T Channel 5 Type DCH DCIP Description VDCH Edit 3 From the Choose a D Channel Number menu select the D Channel number D c
108. ns Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring local Gateway parameters 119 Applying the changes made to the Call Signaling Settings causes all H 323 calls to be dropped It is recommended that you make changes to the Call Signaling Settings during off peak hours or a scheduled maintenance window Refer to Table 11 H 323 Call Signaling Settings fields page 119 Table 11 H 323 Call Signaling Settings fields Field Description Call Signaling Call signaling information is passed directly between H 323 endpoints You must set up remote Gateways Gatekeeper Resolved All call signaling occurs directly between H 323 endpoints This means that the Gatekeeper resolves the phone numbers into IP addresses but the Gatekeeper is not involved in call signaling Gatekeeper Routed Gatekeeper Routed uses a Gatekeeper for call setup and control In this method call signaling is directed through the Gatekeeper Gatekeeper Routed Use this setting for a NetCentrex Gatekeeper no With this setting the system routes all calls through the Gatekeeper but does not use any of the Gatekeeper Registration and Admission Services RAS Choose this option if RAS is not enabled on the NRS Call Signaling Port lt port value gt If VoIP applications are installed that require nonstandard call signaling ports enter the port number here Port number 0 means that the system uses the
109. oad size can also be set for Nortel IP telephones See BCM50 Networking Configuration Guide NN40020 603 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 Copyright 2008 Nortel Networks 12 March 2008 Configuring VoIP trunk media parameters 115 Field Value Description Incremental payload lt check box gt When enabled the system advertises a variable size payload size 40 30 20 10 ms Enable T 38 fax lt check box gt When enabled the system supports T 38 fax over IP Caution Fax tones broadcast through a telephone speaker may disrupt calls at other telephones using VoIP trunks in the vicinity of the fax machine To minimize the possibility of your VoIP calls being dropped due to fax tone interference e place the fax machine away from other telephones turn the fax machine s speaker volume to the lowest level or off if available Force G 711 for 3 1k lt check box gt When enabled the system forces the VoIP trunk Audio to use the G 711 codec for 3 1k audio signals such as modem or TTY machines Note You also can use this setting for fax machines if T 38 fax is not enabled on the trunk Table 9 SIP Media Parameters fields Description Preferred Codecs G 711 uLaw Add codecs to the Selected list and order them in G 711 aLaw the order in which you want the system to atte
110. oing IAO Set the Access Code for the trunk route ACOD Select the The route is for a virtual trunk route VTRK check box Type the Zone number of the zone with the ZBRN set to Virk for the new route This value must match the values you configure in the Signaling Server Type the Node ID of signaling server of this route NODE This value must match the values you configure in the Signaling Server For Protocol ID for the route PCID select H323 H323 Select the Integrated Services Digital Network option ISDN check box For Mode of operation MODE select Route uses ISDN Signaling Link ISLD Select the virtual D channel number DCH For Interface type for route IFC select Meridian M1 SL1 Leave the Call Type for outgoing direct dialed TIE route CTYP at the default value It is best to let NARS BARS entries determine the NPI TON for a number so that the route can be used for multiple call types Select the Insert ESN Access Code INAC check box Leave the other default values as is and click Submit The Routes and Trunks page appears showing the created routes End Creating the virtual trunks LD 14 The Virtual Trunk TNs that you configure in this procedure cannot overlap with the ones that you configure for IP Phones Create separate virtual routes for SIP and H 323 The SIP route is configured in the procedure Configuring IP networking for SIP page 59 Enterprise Common Sol
111. ommunications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 149 Testing and troubleshooting This chapter contains procedures to test and troubleshoot your Communication Server 1000 Business Communications Manager BCM integration Testing and troubleshooting procedures Testing The sequence of testing and troubleshooting procedures is as follows Testing page 149 Testing the integration from the BCM system page 150 Testing the integration from the CS 1000 system page 152 e Troubleshooting page 152 BCM is unable to contact the gatekeeper at IP address page 152 Unable to complete any calls page 152 Cannot make calls between the CS 1000 and BCM page 153 BCM fails to register to NRS page 153 H 323 Gateway service is down page 154 The CS 1000 BCM integration is considered successful if BCM and Network Routing Service NRS are able to register to each other You can determine this from either the CS 1000 side or the BCM side Successful call completion is not a criterion of integration success because call completion is dependent on the dialing plan and how it is implemented For information about dialing plans see Dialing Plans Description 553 3001 183 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Re
112. on Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 154 Testing and troubleshooting If unsuccessful check your network settings Note that the NRS does not respond to pings 2 In the H323 Settings tab for IP trunks under Resources gt Telephony Resources verify that the BCM includes its alias name as NAME aliasname 3 Verify that the Alias names match on the NRS and BCM 4 In the H323 Settings tab for IP trunks under Resources gt Telephony Resources make sure the Gateway protocol is set to CSE 5 Verify that the NRS has the proper routing entries End H 323 Gateway service is down Symptoms e VoIP H 323 Gateway service is down e VoIP Gateway cannot be started manually e VoIP Gateway does not start after a reboot or power cycle Step Action om On the BCM log on to Element Manager 2 Select Resources gt Telephony Resources 3 In the Actual Type column highlight IP Trunks 4 Select the H 323 Settings tab and verify that the Call signaling port is set to 1720 5 Refer to the procedure Testing the integration from the BCM system page 150 End Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nort
113. ork gt Zones See Figure 7 Zones page 33 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 66 CS 1000 setup and IP Peer Networking configuration Figure 29 Zones CS 1000 ELEMENT MANAGER Managing 192 167 104 3 IP Telephony Zones Help Logout Zones Maintenance Maintenance Commands for Zones LD 117 Configuration Configuration Spreadsheet Browse Import Please Choose the Zone 3 to Add Zone 0 Zone Basic Property and Bandwidth Management Adaptive Network Bandwidth Management and CAC Alternate Routing for Calls between IP Stations Branch Office Dialing Plan and Access Codes Branch Office Emergency Service Information Branch Office Time Difference and Daylight Saving Time Property Zone 1 Zone 2 3 Select the Zone you wish to configure Configured zones appear in the list at the bottom of the page 4 Click to Add 5 After you click to Add a message may appear prompting you to use the Zone Basic Property and Bandwidth Management Spreadsheet Click OK 6 Leave the default values for bandwidth and resource type as is 7 Set the Zone Intent ZBRN as follows e Zone 1 is for the IP Phones at the Main Office Set Zone Intent ZBRN for Zone 1 to MO MO e Zone 2 is for the Voice Gateway Channels S
114. ose periods In a typical telephone conversation most of the conversation is half duplex meaning that one person is speaking while the other is listening If VAD is enabled no voice packets are sent from the listener end This greatly reduces bandwidth requirements G 723 1 and G 729 support VAD G 711 does not support VAD Performance note VAD on all networked BCMs and IPT systems must be consistent to ensure functionality of features such as Transfer and Conference The Payload size on the IPT must be set to 30ms Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring VoIP trunk media parameters 135 Field Value Description Jitter buffer Auto None Small Medium Large Select the size of jitter buffer for your system G 729 payload size ms G 723 payload size ms G 711 payload size ms Incremental payload size 10 20 30 40 50 60 30 10 20 30 40 50 60 lt check box gt Set the maximum required payload size per codec for the VoIP calls sent over H 323 trunks Note Payload size can also be set for Nortel IP telephones See BCM 4 0 Telephony Device Installation Guide NOO60609 When enabled the system advertises a variable payload size 40 30 20 10 ms Enable T 38 fax Force G 711 for 3 1k Audio
115. oup Virk x Command virkShow 7 Protocol SIP stat Range RUN IP see 921671043 Number of Pinas B PING z IND TN DCH PROTOCOL CHID CUST ROUTE MEMB ICOG VoIP o 065 00 005 MCDN gt EST 001 00 001 001 I0 SIP 1 065 01 005 MCDN gt EST 002 00 001 002 I0 SIP 2 065 02 005 MCDN gt EST 003 00 001 0903 I0 SIP 3 065 03 005 MCDN gt EST 004 90 001 004 ro SIP 4 065 04 005 MCDN gt EST 005 00 001 005 I0 SIP 5 065 05 005 MCDN gt EST 006 00 002 006 ro SIP 6 065 06 005 MCDN gt EST 007 00 001 007 I0 SIP 7 065 07 005 MCDN gt EST 008 00 001 oos I0 SIP amp 065 08 005 MCDN gt EST 009 90 001 009 Io SIP 9 065 09 005 MCDN SEST 010 00 001 010 ro SIP 9 067 00 005 MCDN gt ESI 111 00 003 001 IO SIP 1 067 01 005 MCDN gt EST 112 00 003 002 ro SIP VTRK Status Enabled For Group select Virk 5 6 For Command select vtrkShow 7 For Protocol type H323 8 Click Run Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 110 NRS configuration The Virtual Trunk status appears Check each IP Phone manually that is not through Element Manager At the DEF GW option verify that the IP address is the same as the T LAN Gateway of that system If the phones ring and have dial tone but there is no speech path the Default Gateway is 0 0 0 0 and is not operational End
116. panel select the line in which the Module Type column is set to IP Trunks See Figure 58 Telephony Resources page 113 5 Select the IP Trunk Settings tab and enter the information that supports your system See Figure 59 IP Trunk Settings page 117 Refer to Table 10 IP Trunk Settings fields page 117 for information about the IP Trunk Settings fields Figure 59 IP Trunk Settings E ECM Element Manager 192 168 249 27 loj x Fle Edt View eni Session Tools Help z Bea S CR ia Copy IB roie WebPage q Valdate Device Y Disconnect Ay Retesh g Aorere Data Services iiia Routing Table IP Trunk Setings H323 Settings H323 Meda Parameters SIP Setting SIP Media Parameters Telephony Settings Fo w diedrected OLI j7 Send name display fy Remote capably MWI f7 Table 10 IP Trunk Settings fields Description Forward redirected lt check box gt If enabled the OLI of an internal telephone is OLI forwarded over the VolP trunk when a call is transferred to an external number over the private VolP network If disabled only the CLID of the transferred call is forwarded Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 118 BCM 200 400 configuration Field Value Description Send name display lt check box g
117. ppropriate fields Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 59 8 9 Click Save and Transfer Click OK when the system is done transferring data and the successful transfer message appears End Configuring IP networking for SIP The IP Peer Networking configuration for SIP in the Call Server is similar to the H 323 configuration For each Call Server in the IP Peer Network perform the following tasks 1 2 o o N O gi Define the customer to support ISDN LD 15 Create the virtual D channel LD 17 Configure the zones LD 117 Create the virtual route LD 16 Enter SIP in the VTRK page Create the virtual trunk Create the ESN data block for CDP LD 86 Create the Network Control NCTL block for network access LD 87 Create the RLB that uses the virtual trunk route LD 86 Create the CDP steering codes LD 87 If the system is already configured for H 323 you do not need to perform steps 1 2 3 6 and 7 again Defining the customer to support ISDN Complete the following procedure to define the customer to support ISDN Step Action 1 Log on to Element Manager 2 Select Customers 3 Select the Customer Number you wish to edit The Customer Edit page appears See Figure 3 Customer Edit pa
118. r of digits in CDP DN DSC DN or LSC DN NCDP Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks H 323 Call Server configuration 43 9 Click Submit End Creating the Network Control Block NCTL for network access LD 87 Perform the following procedure to create the Network Control Block Step Action 1 Log onto Element Manager 2 Select Dialing and Numbering Plans gt Electronic Switched Network 3 Select Customer gt Network Control amp Services gt Network Control Parameters NCTL See Figure 11 Electronic Switched Network page 41 4 A message appears if no network control data is configured Click OK to configure new data The Network Control Parameters page appears See Figure 13 Network Control Parameters page 43 Figure 13 Network Control Parameters CS 1000 ELEMENT MANAGER e Managing 192 167 102 3 Dialing and Numbering Plans Electronic Switched Network ESN Customer 00 Network Control amp Services Network Control Parameters Network Control Parameters Network Control Basic Parameters Edit Network Class of Service Group Index 0 Edit Network Class of Service Groun Index 1 Fait 5 Click the Edit button next to Network Control Basic Parameters The Network Control Basic Parameters page app
119. racters in length Endpoint authentication enabled Authentication password E 164 country code E 164 area code Private unqualified number label E 164 international dialing access code E 164 national dialing access code E 164 local subscriber dialing access code Private L1 domain UDP location dialing access code Special number Authentication off Authentication on Not configured lt alphanumeric string gt lt numeric string gt lt numeric string gt lt alphanumeric string gt lt numeric string gt lt numeric string gt lt numeric string gt lt numeric string gt lt numeric string gt If Authentication on is selected then all endpoints require authentication if Authentication on is selected enter a password The password must be alphanumeric and up to 30 characters in length Optional The code must be numeric and up to 7 characters in length Optional The code must be numeric and up to 7 characters in length The label must be alphanumeric and up to 30 characters in length The first character in the label must be alphabetic Optional The code must be numeric and up to 7 characters in length Optional The code must be numeric and up to 7 characters in length Optional The code must be numeric and up to 7 characters in length Optional The code must be numeric and up to 7 characters in length Optional The number must be numeric and up to 30 char
120. ration The Route List Block Configuration page appears See Figure 15 Route List Block page 45 Figure 37 Route List Block CS 1000 ELEMENT MANAGER Helg Managing 192 167 102 3 Dialing and Numbering Plans Electronic Switched Network ESN Customer 00 Network Control amp Services Route List Blocks Route List Block Route List Block Route List Index RLI p Entry Number for the Route List D ENTR 0 0 8 Local Termination entry LTER T Route Number ROUT 2 Skip Conventional Signaling SCNV Display Originator s Information O DORG Use Tone Detector TDET Time of Day Schedule TOD 0 Entry is a VNS Route VNS Conversion to LDN CNV T Expensive Route EXP Facility Restriction Level FRL 0 0 7 Digit Manipulation Index DMI 0 7 ISL D Channel Down Digit D Manipulation Index ISDM 0 0 999 Free Calling Area Screening Index rga Free Special Number Screening Index F SNI ga Business Network Extension Route r BNE Strategy on Congestion SBOC No Reroute NRR 7 QSIG Alternate Routing Causes QSIG Alternate Routing Cause 1 7 COPT ISDN Drop Back Busy IDBB Drop Back Disabled DBD 7 ISDN Off Hook Queuing Option r IOHQ Off Hook Queuing Allowed OHQ Call Back Queuing Allowed CBQ T Number of Alternate Routing B Attempts NALT gt 4 10 Initial Set ISET 0 0 64 Set Minimum Facility Restriction booo
121. rs again with the new endpoints added 8 From the Gateway Endpoint page select the Service Domain L1 domain and LO domain to view the configured data of an endpoint Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring routing entries 101 10 Click Show A list of configured Gateways appears Click the Gateway ID you wish to view The Add Gateway Endpoint page appears See Figure 49 Add Gateway Endpoint page 98 End Configuring routing entries Perform the following procedure to configure routing entries Step Action 1 Log on to NRS Manager 2 Select the Configuration tab 3 Click set Standby DB view to switch from active to standby database view 4 Click Routing Entries 5 Type the relevant Gateway Endpoint aa the Look up link and perform a search All configured endpoints appear 6 Click the endpoint to configure as a Routing Entry 7 Select a DN type For UDP select Private level 1 regional UDP location code 8 For CDP select Private level 0 regional CDP steering code 9 Click Show The Routing Entries page appears See Figure 50 Routing Entries page 102 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5
122. rt VAD Performance note VAD on all networked BCMs and IPT systems must be consistent to ensure functionality of features such as Transfer and Conference The Payload size on the IPT must be set to 30ms Select the size of jitter buffer for your system Set the maximum required payload size per codec for the VoIP calls sent over H 323 trunks Note Payload size can also be set for Nortel IP telephones See BCM50 Networking Configuration Guide NN40020 603 When enabled the system supports T 38 fax over IP Caution Fax tones broadcast through a telephone speaker may disrupt calls at other telephones using VoIP trunks in the vicinity of the fax machine To minimize the possibility of your VoIP calls being dropped due to fax tone interference e place the fax machine away from other telephones e turn the fax machine s speaker volume to the lowest level or off if available Configuring local Gateway parameters Perform the following procedure to configure local Gateway parameters Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 Copyright 2008 Nortel Networks 12 March 2008 Configuring local Gateway parameters 117 Step Action 1 Log on to Element Manager 2 In the Task Navigation Panel select the Configuration tab 3 Select Resources gt Telephony Resources 4 In the Modules
123. runks page appears showing the created routes End Creating the virtual trunks LD 14 The Virtual Trunk TNs that you configure in this procedure cannot overlap with the ones that you configure for IP Phones Create separate virtual routes for SIP and H 323 The SIP route is configured in the procedure Configuring IP networking for SIP page 59 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 38 CS 1000 setup and IP Peer Networking configuration Step Action Log on to Element Manager Select Routes and Trunks gt Routes and Trunks Expand the Customer heading A O N Click Add trunk next to the route to which you wish to add the trunk The New Trunk Configuration page appears See Figure 10 New Trunk Configuration page 39 Your configuration determines the parameters available on this page Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks H 323 Call Server configuration 39 Figure 10 New Trunk Configuration CS 1000 ELEMENT MANAGER Help Lq Managing 192 167 102 3 Routes and Trunks Routes and Trunks Customer 0 Route 2 New Trunk Configuration Customer 0 Route
124. rvices Signaling Link Maximum ISL 5000 Range 1 4000 Signaling Server Resource Capacity SSRC 1800 Range 0 4000 Basic options BSCOPT Advanced options ADVOPT Feature Packages _Submit _Refresh Moaes Tesna 6 For the D channel Card Type CTYP select D channel is over IP DCIP 7 For the Designator DES type a meaningful name The Designator must not contain spaces use underscores instead Make a note of the Designator in your records for future reference 8 For User USR select Integrated Services Signaling Link Dedicated ISLD 9 For Interface type for D channel IFC select Meridian Meridian1 SL1 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 65 10 Leave all other parameters as is and click Submit The new channel appears End Configuring zones LD 117 Before you can configure the virtual routes and trunks the following zones must be configured in any order e Zone 1 IP Phones zone ZBRN MO e Zone 2 Voice Gateway Channels zone which should be different from the IP Phones zone ZBRN VTRk Ensure that enough bandwidth is allocated for the zones with the heaviest traffic Never use or configure zone 0 Step Action 1 Log on to Element Manager 2 Select System gt IP Netw
125. s D Channels Maintenance D Channel Diagnostics LD 96 Network and Peripheral Equipment LD 32 Virtual D Channels MSDL Diagnostics LD 96 TMDI Diagnostics LD 96 D Channel Expansion Diagnostics LD 48 Configuration Choose a D Channel Number O gt and type DCH gt to Add Channel 5 Type DCH ane Description DCH Edit Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks H 323 Call Server configuration 31 nn rene 3 From the Choose a D Channel Number menu select the D Channel number D channels 0 1 and 2 are usually used or shared with other applications It is recommended that you begin configuring virtual D channels on channel 3 4 From the Type menu select the D Channel type 5 Click to Add The D Channels Property Configuration page appears See Figure 6 D Channels Property Configuration page 31 Figure 6 D Channels Property Configuration CS 1000 ELEMENT MANAGER Managing 192 167 104 3 Routes and Trunks D Channels O Channels Property Configuration D Channels 5 Property Configuration Basic Configuration Action Device And Number ADAN TYPE DCH D channel Card Type CTYP DCP SS Designator 0ES VOCH Recovery to Primary RCVP User USR integrated Services Signaling Link Dedicated ISLD 7 Inter
126. s Code NSCL Free Calling Area Screening FCAS Free Special Number Screening FSNS Access Code 2 Home Area Code HNPA Home Location Code HLOC Location Code LOC Numbering Plan Area Code NPA Exchange Central Office Code NXX Daanial Aliens ane ONAIN 3 Select Customer gt Network Control amp Services gt ESN Access Codes and Parameters ESN 4 A message appears if ESN data is not configured Click OK The ESN Access Codes and Basic Parameters page appears See Figure 12 ESN Access Codes and Basic Parameters page 42 If ESN data is configured on your switch the fields on this page appear populated Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 75 I _ _ LLL ee Figure 34 ESN Access Codes and Basic Parameters CS 1000 ELEMENT MANAGER Managing 192 167 104 3 Dining and Numbering Plans Electronic Switched Network ESN Customer 00 Network Control amp Services ESN Access Codes anc ESN Access Codes and Basic Parameters input Description Input Value Maximum number of Digit Manipulation tables MXDM fico Maximum number of Route Lists MXRL 100 Time of Day Schedules TODS items seperated by a space Routing Controls RTCL T Check for Trunk Group Access Restrictions TGAR
127. se Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 24 Prerequisites VoIP Gateway Trunk licensing is purchased and loaded on BCM IP Client licensing is purchased and loaded on BCM MCDN feature licensing is purchased and loaded on BCM Reference Keycode Installation Guide NN40010 301 Keycode Installation Guide NN40010 30 Keycode Installation Guide NN40010 30 Enterprise Common Comments To check Feature Licenses 1 Log on to Element Manager 2 Select the Configuration tab 3 Expand the System folder 4 Select Keycodes To check Feature Licenses 1 Log on to Element Manager 2 Select the Configuration tab 3 Expand the System folder 4 Select Keycodes To check Feature Licenses 1 Log on to Element Manager 2 Select the Configuration tab 3 Expand the System folder 4 Select Keycodes Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 25 CS 1000 setup and IP Peer Networking configuration Although you can configure the Communication Server 1000 and IP Peer Networking through overlays the use of Element Manager and Network Routing Services NRS Manager are recommended The E
128. sion Tools Help j Ea a oa By Copy r WebPage qf Valdse Device Y Disconnect Ay Rehesh A ties amp Z Cal Secusity Hosptalty Hunt Groups Call Detal Rec L Data Services 2 Applications 10 Configure the Restrictions tab appropriately for your network Refer to Table 17 Restrictions fields page 128 for configuration information Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 128 BCM 200 400 configuration Table 17 Restrictions fields Field Use remote package Value lt package gt Description If the line is used to receive external calls or calls from other nodes on the private network ensure that you indicate a remote package that provides only the availability that you want for external callers This attribute is typically used for tandeming calls Schedule Line Restrictions Use Filter Remote Restrictions Use Filter 11 12 13 Default Normal Night Evening Lunch Sched 4 Sched 5 Sched 6 lt 00 99 gt lt 00 99 gt Enter the restriction filter number that applies to each schedule These settings control outgoing calls Enter the restriction filter that applies to each schedule These settings provide call controls for incoming calls over a private network or from a remote user dialin
129. status of registered endpoints 106 Checking the status of virtual D channels 107 Checking the status of virtual trunks 108 BCM 200 400 configuration 111 BCM 200 400 configuration procedures 111 Configuring incoming VoIP trunks 111 Verifying system license and keycodes 112 Configuring VoIP trunk media parameters 113 Configuring local Gateway parameters 116 Configuring target lines 121 Configuring VoIP lines 124 BCM50 configuration 131 BCM50 configuration procedures 131 Configuring incoming VoIP trunks 131 Verifying system license and keycodes 132 Configuring VoIP trunk media parameters 133 Configuring local Gateway parameters 137 Configuring VoIP lines 141 Configuring target lines 145 Testing and troubleshooting 149 Testing and troubleshooting procedures 149 Testing 149 Testing the integration from the BCM system 150 Testing the integration from the CS 1000 system 152 Troubleshooting 152 BCM is unable to contact the gatekeeper at IP address 152 Unable to complete any calls 152 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Contents 5 Cannot make calls between the CS 1000 and BCM 153 BCM fails to register to NRS 153 H 323 Gateway service is down 154 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Co
130. t 10 Repeat this procedure for all other DSCs on your network End Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 81 Checking CODEC and QoS settings At this point the Call Server configuration is complete It is recommended that you check the CODEC and QoS settings Step Action 1 Log on to Element Manager 2 Select System gt IP Network gt Nodes Servers Media Cards See Figure 18 Node Configuration page 48 Figure 40 Node Configuration NORTEL CS 1000 ELEMENT MANAGER A Managing 192 167 102 3 System IP Network Node Configuration Virtual Terminals Bookmarks Node Configuration System Alarms Maintenance Core Equipment New Node Add Peripheral Equipment IP Network Nodes Servers Media Cards _ImportNodeFiles _ Maintenance and Reports Media Gateways s Zones Node 9 Node IP 192 167 103 3 Edit Transfer Status Delete Host and Route Tables x 3 Click Edit 4 Expand the VGW and IP phone codec profile heading and edit the fields as necessary See Figure 41 VGW and IP phone codec profile page 82 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard
131. t If enabled the telephone name is sent with outgoing calls to the network Remote capability lt check box gt This setting must coordinate with the functionality MWI of the remote system hosting remote voice mail 6 For H 323 VolP trunks select the H 323 Settings tab See Figure 60 H 323 Settings page 118 Figure 60 H 323 Settings Tiojxj Fie Edt View th Session Tools Help Application Resource Meda Gateways nig Table IP Trunk Seting HIZ3 Setingel H323 Media Parameters SIP Settings SIP Media Parameters SIP URI W Telephony Settings Fallback to crcul switched enabiedat Gatekeeper digtt Gateway protocol ese J Gatekeeper wikicard f Configuration j Call signaling Eztek sepe Routed z Cal signaling pot Enable H245 tunneling fm ne pa Primary Gatekeeper IP Registration TTL s Backup Gatekeepers Ea Gatekeeper TTL s E Done coma Leom1L_W 8 I Include ACKed alams 7 When implementing your dialing plan in the H 323 Settings tab select a value for Fall back to circuit switched This determines how the system handles calls if the IP network cannot be used 8 For Gateway protocol select CSE 9 Scroll down to Alias names and click Modify The Modify Call Signaling Settings page appears 10 Enter the information that supports your system Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communicatio
132. t Manager 2 In the Task Navigation Panel select the Configuration tab 3 Select Resources gt Telephony Resources See Figure 58 Telephony Resources page 113 Figure 58 Telephony Resources Jace element Manager 192 168 249 27 1D xj Fie Edt View S00 Session Tools Help Gea oo Network Interfaces Telephony Data Services Applications Settings Enable Voice Activity Detection p Sitter batter auto Eitan 6 729 payoed sms 20 6 711 payload size ms 20 Incremental payload sze j 4 In the Modules panel select the line where the Module Type column is set to IP Trunks 5 Select the H 323 Media Parameters or SIP Media Parameters tab 6 Enter the information that supports your system Ensure that these settings are consistent with the other systems on your network Refer to Table 8 H 323 Media Parameters fields page 114 and Table 9 SIP Media Parameters fields page 115 for a description of the parameters End Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 114 BCM 200 400 configuration Table 8 H 323 Media Parameters fields Field Preferred Codecs Enable Voice Activity Detection Jitter Buffer G 729 payload size ms G 723 payload size ms G 711 payload size ms Value G 711 uLaw G 711 aLaw G 729 G 723
133. t System gt Keycodes See Figure 69 Keycodes page 132 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring VoIP trunk media parameters 133 4 In the Name column scroll down to VoIP GW Trunk The number of license keys you have are listed in the Data column End Configuring VoIP trunk media parameters Perform the following procedure to configure VoIP trunk media parameters Configuring VoIP trunk media parameters Step Action 1 Log on to Element Manager 2 In the Task Navigation Panel select the Configuration tab 3 Select Resources gt Telephony Resources See Figure 70 Telephony Resources page 133 Figure 70 Telephony Resources Zj Administrator Access Sy Resources JT elephory Resource Dial Up Inteifaces Telephony 2 Data Services gt Applications Routing Table H323 Settings H323 M dia Parameters SIP Settings SIP Media Parameters SIP URI Map 1 r Settings Enable Voice Activity Detection f Jitter buttee ano 6 723 payload size ms 30 4 G 723 payload size ms fa 6 711 payload size ms 30 4 Incremertal payload size f Enable T 3B fax p Force G 711 for 31k audio f Ist hco MoL mL y 4 In the Modules panel select the line where the Modu
134. t check box gt When enabled an indicator appears on the telephone when a message is waiting from a remote voice mail system Check with your system administrator for the system voice mail setup before changing this parameter End Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 130 BCM 200 400 configuration Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 131 BCM50 configuration This chapter describes configuration procedures for the Business Communications Manager 50 BCM50 system Element Manager as viewed on your system may differ slightly from the screens shown in this chapter because you can customize the column display in Element Manager BCM50 configuration procedures The sequence of BCM50 configuration procedures is as follows Configuring incoming VoIP trunks page 131 Verifying system license and keycodes page 132 Configuring VoIP trunk media parameters page 133 Configuring local Gateway parameters page 137 Configuring VoIP lines page 141 Configuring target lines page 145 Configuring incoming VoIP trunks Perform the following procedure to configure inco
135. tant steering code to Add 4 Select Add to add a new Distant Steering Code Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 80 CS 1000 setup and IP Peer Networking configuration 5 Enter a Distant Steering Code DSC The Distant Steering Code is a unique identifier for remote switches or locations Add a Distant Steering Code for all remote locations 6 Click to Add The Distant Steering Code page appears See Figure 17 Distant Steering Code page 47 Figure 39 Distant Steering Code CS 1000 ELEMENT MANAGER Help Loge Managing 192 167 102 3 Dialing and Numbering Plans Electronic Switched Network ESN Customer 00 Coordinated Dialing Pian CDP Distant Steering Code List Distant Steering Code Distant Steering Code Distant Steering Code DSC 506 Flexible Length number of digits FLEN p 9 10 Display DSP Local Steering Code LSC Remote Radio Paging Access RRPA 7 Route List to be accessed for trunk steering code RLI Collect Call Blocking CCBA maximum 7 digit NPA code allowed NPA maximum 7 digit NXX code allowed NXX v Submit Cancel 7 Check that the parameters are configured appropriately for your system 8 Select a Route List to be accessed for trunk steering code RLI 9 Click Submi
136. tems Training includes course 6034C CS 1000 BCM Multi site Integration which deals specifically with the CS 1000 BCM integration and multi site BCM integration processes A complete list of courses is available at www nortel com Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 18 Prerequisites Capturing integration parameters Table 2 Integration parameters page 18 provides a list of parameters required to successfully complete the integration Record these parameters during the initial planning phase of the integration Table 2 Integration parameters Parameter User IDs and passwords SIP Gateway endpoint authentication password must match the NRS password IP addresses and URLs Gatekeeper IP address Alternate Gatekeeper IP address optional T LAN IP address of the Signaling Server T LAN IP address of the alternate Signaling Server Primary SIP proxy address Alternate SIP proxy address Primary NCS IP address Alternate NCS IP address Static endpoint IP address same as the Node IP address Collaborative server IP address Service domain name in NRS SIP domain name must be the same as the service domain name SIP Gateway endpoint name must match the NRS user ID LO domain name L1 domain name H 323 ID preferabl
137. the H323 Settings tab Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 152 Testing and troubleshooting 5 Scroll down to the Status bar to determine if the two systems are successfully registered End Testing the integration from the CS 1000 system To determine if the two systems are registered from the CS 1000 side check the status of the endpoints Refer to the procedure Checking the status of registered endpoints page 106 Troubleshooting Refer to these troubleshooting procedures to resolve common integration issues BCM is unable to contact the gatekeeper at IP address Step Action 1 Check whether you are able to ping the Gatekeeper across the network If not a routing issue can exist in your network Contact your network administrator to resolve any routing issues 2 Check that the correct Gateway endpoint IP address is configured in BCM You may need to reset the feps service under the Service Manager 3 Check that the correct Gateway endpoint IP address is configured in the CS 1000 4 Check that the Alias name is properly configured in BCM The alias name is case sensitive and must match exactly what is configured in the CS 1000 5 Check that the Gateway protocol is set to CSE End Unable to complete any calls Step Action 1 Che
138. tion 25 CS 1000 IP Peer Networking configuration procedures 25 H 323 Call Server configuration 26 Defining the customer to support ISDN 27 Creating the virtual D channel 30 Configuring zones LD 117 32 Creating the virtual route LD 16 34 Creating the virtual trunks LD 14 37 Creating the ESN data block for CDP 40 Creating the Network Control Block NCTL for network access LD 87 43 Creating the RLB for the virtual trunk route LD 86 44 Creating the CDP steering codes LD 87 46 Checking CODEC and QoS settings 47 H 323 Gatekeeper configuration 50 Configuring Element Manager 50 SIP protocol configuration 52 Enabling the SIP Virtual Trunk application 53 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 4 Contents Configuring the SIP Gateway 55 Configuring the SIP Redirect Server and URI map 57 Configuring IP networking for SIP 59 NRS configuration 85 NRS configuration procedures 85 Launching NRS Manager 85 Verifying and adjusting system wide settings 87 Configuring the NRS server settings H 323 Gatekeeper or SIP 89 Configuring the service domain 91 Configuring the L1 domain UDP 92 Configuring the LO domain CDP 94 Configuring Gateway endpoints 97 Configuring routing entries 101 Configuring collaborative servers 103 Updating the database 105 Checking the
139. u have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the phone number for your region Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 8 How to get help www nortel com callus Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Getting help through a Nortel distributor or reseller If you purchase a service contract for your Nortel product from a distributor or authorized reseller you can contact the technical support staff for that distributor or reseller Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks About this document This document describes the planning configuration and troubleshooting of the integration of the Business Communications Manager BCM with a Communication Server
140. use Read only Voice message If the system is using a remote voice mail select center the center configured with the contact number Redirect to To automatically direct calls out of the system to a specific telephone such as a head office answer attendant enter that remote number here Ensure that you include the proper routing information 6 Select the Assigned DNs tab See Figure 77 Assigned DNs page 147 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks Configuring target lines 147 Figure 77 Assigned DNs 126 Target fine Target ine 128 Target ine Target ine Target ine Target ine Target ine _ Target ine 3 8 NERA NS NUM ESSERE S 8 Be E Add Line Appearance 7 Edit the listed DNs or click Add to add a DN as required 8 Enter the appropriate information for your network Refer to Table 18 Assigned DNs fields page 129 for configuration nformation End Copyright 2008 Nortel Networks Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 148 BCM50 configuration Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business C
141. ute LD 16 page 67 Creating the virtual trunks LD 14 page 70 Creating the ESN data block for CDP page 73 Creating the Network Control Block NCTL for network access LD 87 page 76 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 53 Creating the RLB for the virtual trunk route LD 86 page 77 Creating the CDP steering codes LD 87 page 79 Checking CODEC and QoS settings page 81 Configuration for the SIP protocol is very similar to that of the Call Server If you select YES at the CRID prompt a new line SIP message is added to the end of the Call Detail Record This message shows the SIP addressing scheme The SIP Gateway also supports H 323 Gateway functionality so that both Gateways can interoperate Also you can point the virtual trunks whether they are H 323 or SIP to the same node ID on the signaling server Then the signaling server can perform the signaling for both protocols Enabling the SIP Virtual Trunk application Perform the following procedure to enable SIP functionality in Element Manager You must reboot the system during this procedure Step Action 1 Log on to Element Manager 2 Select System gt IP Network gt Nodes Servers Media Cards See Figure 18 Node Confi
142. ution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks SIP protocol configuration 71 Step Action 1 Log on to Element Manager 2 Select Routes and Trunks gt Routes and Trunks See 3 Expand the Customer heading 4 Click Add trunk next to the route to which you wish to add the trunk The New Trunk Configuration page appears See Figure 10 New Trunk Configuration page 39 Your configuration determines the parameters available on this page Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 72 CS 1000 setup and IP Peer Networking configuration Figure 32 New Trunk Configuration CS 1000 ELEMENT MANAGER Help Lq Managing 192 167 102 3 Routes and Trunks Routes and Trunks Customer 0 Route 2 New Trunk Configuration Customer 0 Route 2 New Trunk Configuration Basic Configuration Input Description Input Value Mutiple trunk input number MTINPUT x Trunk data block TYPE IP Trunk IPTI Terminal Number TN 96 146 Designator field for trunk DES SIP Extended Trunk XTRK VTRK Route number Member number RTMB 1 1 Level 3 Signaling SIGL m Card Density CDEN x Start arrangement Incomin
143. working configuration 9 Click Submit End Creating the Network Control Block NCTL for network access LD 87 Perform the following procedure to create the Network Control Block Step Action 1 Log onto Element Manager 2 Select Dialing and Numbering Plans gt Electronic Switched Network 3 Select Customer gt Network Control amp Services gt Network Control Parameters NCTL See Figure 11 Electronic Switched Network page 41 4 A message appears if no network control data is configured Click OK to configure new data The Network Control Parameters page appears See Figure 13 Network Control Parameters page 43 Figure 35 Network Control Parameters CS 1000 ELEMENT MANAGER e Managing 192 167 102 3 s Dialing and Numbering Plans Electronic Switched Network ESN Customer 00 Network Control amp Services Network Control Parameters Network Control Parameters Network Control Basic Parameters Edit Network Class of Service Group Index 0 Edit Network Class of Service Groun Index 1 Fait 5 Click the Edit button next to Network Control Basic Parameters The Network Control Basic Parameters page appears See Figure 36 Network Control Basic Parameters page 77 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel N
144. xpand the VGW and IP phone codec profile heading and edit the fields as necessary See Figure 19 VGW and IP phone codec profile page 49 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks H 323 Call Server configuration 49 Figure 19 VGW and IP phone codec profile CS 1000 ELEMENT MANAGER Help Logout si Save and Transfer Cancel IP Telephony Node VGW and IP phone codec profile Enable Echo canceller V Echo canceller tail delay 128 7 milliseconds Voice activity detection threshold 17 20 10 DBM Idle noise level 65 327 327 DBM DTMF Tone detection V Enable V 21 FAX tone detection V FAX maximum rate 14400 ps FAX playout nominal delay 100 0 200 milliseconds FAX no activity timeout 20 10 32000 milliseconds FAX packet size 30 7 Codec G711 Select X Codec G729A Select Codec G723 1 Select Codec T38 FAX Select I7 QoS LAN configuration a 5 Expand the QoS heading and edit the fields as necessary See Figure 20 QoS page 50 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks 50 CS 1000 setup and IP Peer Networking configuration Figure 20 QoS CS 1
145. ype the Channel ID for this trunk CHID 12 You can add a Class of Service CLS for all features that you wish In a basic configuration you can leave the CLS as is 13 Select Advanced Trunk Configurations to display a list of advanced features 14 Edit the necessary fields or accept the default values 15 Click Submit End Creating the ESN data block for CDP Perform the following procedure to create the ESN data block for CDP Step Action 1 Log on to Element Manager 2 Select Dialing and Numbering Plans gt Electronic Switched Network The Electronic Switched Network page appears See Figure 11 Electronic Switched Network page 41 Enterprise Common Solution Integration Guide for Communication Server 1000 Release 5 0 Business Communications Manager NN43001 326 01 06 Standard Release 5 0 12 March 2008 Copyright 2008 Nortel Networks H 323 Call Server configuration 41 Figure 11 Electronic Switched Network CS 1000 ELEMENT MANAGER Help Logout Managing 192 167 102 3 Dialing and Numbering Plans Electronic Switched Network ESN Electronic Switched Network ESN Customer 00 Network Control amp Services Network Control Parameters NCTL ESN Access Codes and Parameters ESN Digit Manipulation Block DGT Route List Block RLB Incoming Trunk Group Exclusion ITGE Network Attendant Services NAS Coordinated Dialing Plan CDP Local Steering Code LSC Distant

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