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Avaya i2004 User Guide

1. Press GOODBYE to end the current call or press HOLD to place this caller on hold Press the appropriate LINE key to return to either caller A short tone is heard to alert you to another incoming call i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 20 Call Waiting Multiple Line Appearance If the new call is on the second line appearance of your primary line your caller will not hear a busy signal and the incoming call can be handled like any other call Press the LINE key and your current call will be automatically placed on hold while you speak to the new caller Press the LINE key of the held call to return to the first caller see Figure 13 Figure 13 6135559654 E 6135559870 6135559870 LA Current Call 6135559870 04 17 01 32pm LA Chuck Jones 6544654 Inspect Confer Transfr Incoming call on 6135559870 6135559654 ar Tea 6135559870 Su Answer Call on 6135559870 6135559870 La 6135559654 e 6135559870 04 17 01 34pm 6135559870 CA Wu Laura Whithead 6135559870 raik lt On hold 8315654 6135559870 04 17 01 38pm Inspect Confer Transfr transient 3 sec CLID LA Laura Whithead 8315654 6135559654 NW Inspect Confer Transfr 6135559870 WO 6135559870 CA 6135559870 04 17 01 38pm CA Chuck Jones 6544654 Inspect Confer Transfr i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 21 Placing and Re
2. Press OK to save your changes or press Exit to cancel To change Date Format 1 Press SERVICES 2 Use your navigation keys to choose Display Format and press SELECT 3 Use your navigation keys to choose Date Format and press SELECT 4 Available formats will be displayed use your navigation keys to choose a new format your selection will appear in bolded text Press OK to save your changes or press Exit to cancel i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 54
3. press the CONFER softkey an available line will be seized and your caller will be placed on hold 2 Press the LINE key to retrieve the other caller not the call placed on hold in step 1 the seized line will be released 3 Press JOIN to begin the conference Be sure to press JOIN instead of TRANSFR Pressing TRANSFR will transfer your first caller to your second caller and disconnect you from the call You can use the ADDNEXT and DRPLAST softkeys to further enhance your conference call Figure 17 User selects 6135559654 6135559654 i 6135559654 A 6135559870 SW 6135559870 LA 6135559870 10 26 03 20pm LA Chuck Jones 6544654 Inspect Confer Transfr 6135559654 Rn 6135559870 UA 6135559870 WE 6135559870 10 26 03 21pm LA 6135559870 Zei 6135559870 a pd 6135559654 10 26 03 21pm E dk Heather Chute 8315654 Inspect Join 6135559654 Ig 6135559870 gh 6135559870 CA 6135559870 10 26 03 21pm L dh Conference Call Inspect AddNext DrpLast i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 26 Forwarding Calls A special softkey allows you to easily forward your calls You can select the most recently forwarded to number or change the number your calls are forwarded to see Figure 18 When forwarding your calls incoming calls to ALL telephone numbers assigned to your i2004 Internet Telephone are forwarded to the number you designate If y
4. 1 Press the DND softkey When you activate this feature a comment on your display screen will remind you that your set will not accept incoming calls A softkey option allows you to deactivate this feature easily and return your phone to an idle status ready for incoming calls see Figure 20 When Do Not Disturb is activated 1 Press the CNCLDND softkey to cancel Do Not Disturb Figure 20 iri iri 6135559654 dei 6135559654 dei 6135559870 6135559870 CN 6135559870 6135559870 gy 10 05 04 20pm Do Not Disturb Cancelled Inspect Forward DND transient 6135559654 VH 6135559654 Ta 6135559870 E 6135559870 E 6135559870 VH 6135559870 VH 10 05 04 21pm 10 05 04 22pm Do Not Disturb ON Inspect Forward CncIDND Inspect Forward i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 29 Message Waiting and Message Retrieval Your i2004 Internet Telephone will tell you when you have messages in your voice mailbox if you subscribe to voice mail services from your local telecommunications provider Your display will provide a message Message Waiting and the Set Lamp will flash when the phone is idle see Figure 21 To check for messages 1 Go off hook and enter the phone number for your voice mail provider 2 Review your messages 3 Press GOODBYE to end your call When you have listened to your voice mail messages the Set Lamp will extinguish and the display will
5. address and listening port labeled IPv and separated by a colon the physical IP address labeled IPp and the software version labeled Version To view TPS Address 1 Press SERVICES 2 Use your navigation keys to choose Network Info and press SELECT 3 Use your navigation keys to choose TPS Address and press SELECT 4 Press EXIT when you have completed viewing the information The last option available in the Network Info menu is Firmware Version To view Firmware Version 1 Press SERVICES Use your navigation keys to choose Network Info and press SELECT 2 3 Use your navigation keys to choose Firmware Version and press SELECT 4 Press EXIT when you have completed viewing the information i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 53 Changing Display Formats Users can change the format of time and date displays on the i2004 Internet Telephone Time displays include a 12 hour clock twenty four hour clock and French time format Date displays include the month appearing in text or numeric form in the following formats MM DD DD MM Mon DD and DD Mon To change Time Format 1 Press SERVICES 2 Use your navigation keys to choose Display Format and press SELECT 3 Use your navigation keys to choose Time Format and press SELECT 4 Available formats will be displayed use your navigation keys to choose a new format your selection will appear in bolded text
6. dialpad Press the key to enter a period when entering the set s IP address i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 13 Pressing OK will record the entry and advance the initialization to the next parameter Pressing Cancel will abandon the manual configuration process and restart the power up process Each parameter must have a corresponding entry An error beep will notify you if you attempt to advance to the next parameter without a field entry The following table defines the required parameters 1 ACTION Primary action code enter 1 for UNIStim S1 RETRY COUNT Primary retry count value from 0 255 enter 10 S2 IP Secondary server IP address S2 PORT Secondary server port number S2 ACTION Secondary action code enter 1 for UNIStim S2 RETRY COUNT Secondary retry count value from 0 255 enter 10 Your system platform may require additional parameters See your system specific User Guide for details i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 14 When each parameter has been entered your i2004 Internet Telephone will attempt to connect to the server see Figure 8 Figure 8 Locating Server _ ee ee ee If your telephone set cannot locate the server it will automatically retry every two minutes After several attempts if your telephone set does not locate the server contact your system administrator for a
7. of a pickup group and to determine the other users in your group When your phone is idle 1 Lift the HANDSET to use the primary line or lift the HANDSET and press a LINE key to select another line 2 Press the PICKUP softkey The incoming call in the pickup group will be routed to your line Figure 25 6135559654 E 6135559654 ei 6135559870 5 6135559870 E 6135559870 dei 6135559870 E A 10 05 03 30pm 6135559870 10 05 00 02pm LA Harry Jones 7259471 Inspect Forward DND Inspect Confer Transfr Select a line 6135559654 ei 6135559870 gt 6135559870 UA 6135559870 10 05 00 00pm LA Inspect Forward DND Pickup i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 34 Ring Again In busy offices it can be difficult to reach your party without getting a busy signal Ring Again will notify you when the number you are trying to call becomes available see Figure 26 While on a busy call 1 When you hear the busy signal press RINGAGN The line will be released and the feature activated 2 Your display will identify that the feature is activated When the line becomes available a tone through the speaker will notify you prompting action to complete the call If you decide not to complete the call you may cancel the Ring Again feature by pressing CNCLRA When Ring Again is active 1 Lift the HANDSET or press HANDSFREE or HEADSET and press CALL The network w
8. return to idle status Figure 21 6135559654 dei 6135559870 E 6135559870 E 10 05 02 20pm Message Waiting Inspect Forward i2004 Internet Telephone User Guide 2001 NTC51 01 03 06 Version 06 1 Page 30 If your i2004 Internet Telephone is provisioned with a network based messaging application connecting to your mailbox is as easy as pressing the INBOX key To check for messages 1 Press INBOX Inbox Messages and the CALL softkey will appear on the display Press the CALL softkey to call your messaging system with the primary line 2 3 Review your messages 4 Press GOODBYE to end your call Figure 22 User presses Inbox key 6135559654 E 6135559654 ge 6135559870 Zei 6135559870 gt 6135559870 gt 6135559870 LA 10 05 03 30pm 6135559870 10 05 03 31pm Inbox LA Messages Messages 12345 6135559654 ei 6135559870 e 6135559870 LA 6135559870 10 05 03 30pm k 12345 Calling i2004 Internet Telephone User Guide 2001 NTC51 01 03 06 Version 06 1 Page 31 Enhanced Features Call Park Your i2004 Internet Telephone allows you to temporarily hold a call so it can be retrieved from another set with the single press of a softkey even if you do not know in advance where you will be retrieving the call See Figure 23 While on an active call 1 Press the PARK softkey The call will be parked and the set becomes idle and ready for new callers The park
9. 45876 61113 Laura Whitehead End of List v v Call View AddDir Exit Call View AddDir Exit i2004 Internet Telephone User Guide 2001 NTC51 01 03 06 Version 06 1 Page 38 Call Log Your i2004 Internet Telephone includes a Call Log which displays caller information for recently received calls The number of calls displayed is determined by the TPS system A softkey on your set will identify the number of callers in your call log and your screen will display the callers name and phone number and the date and time of the call see Figure 29 Each call display will include a phone icon identifying whether the call was answered LA or missed a7 and whether the log has been viewed or not An N designates a new call while a V identifies that the log has been previously viewed Each record will include the caller s number and name if identified and date and time of call The CALLS softkey will identify the number of unviewed caller records in your log e xxCALLS Caller records are displayed in the order calls were received with the most recent caller first The more mio icon will display at the bottom of your screen and using your navigation keys will move you through your call log The display screen will note the number of times a call was received if multiple calls were received from the caller In this case the more info icon will display and you must use the navigation keys to move right and left to di
10. If there is a corresponding name in the Centrex switch associated with the number you are dialing it will appear on the display see Figure 11 Figure 11 6135559654 at 6135559654 GW 6135559870 at 6135559870 ae 6135559870 E 41 25550870 d 10 01 03 23pm 10 01 03 23pm Ec dh Chuck Jones 6544654 Inspect Forward User presses line key handsfree key or headset key 6135559654 Zei 6135559870 T 6125559870 dk 6135559870 10 01 03 23pm LA i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 18 Pre Dialing Pre dialing allows you to verify the phone number dialed on the phone s display before completing your call Pre dialing with your Handset 1 Enter the phone number no dial tone will be heard 2 Lift the HANDSET 3 Replace the HANDSET to end the call or press GOODBYE The primary line is used to place the call Pre dialing with your Headset or Handsfree Keys 1 Enter the phone number no dial tone will be heard 2 Press the HANDSFREE or HEADSET key and the call is routed to the appropriate speaker 3 Press GOODBYE to end the call The primary line is used to place the call Pressing a LINE key after entering a phone number on the keypad will automatically activate the HANDSFREE function on your phone All the line icons will appear as idle until you press a LINE HEADSET or HANDSFREE key or lift the HANDSET see Figure 12 If you make an erro
11. L softkey 3 Press the 1 or 2 digit code assigned to the party you wish to call 4 Press OK Your call will be placed Your display will show the number called preceded by the speed dial code i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 46 Services You can customize several settings on your i2004 Internet Telephone through the Services function Pressing SERVICES accesses a series of nested menus which allows you to view Firmware and set information and change the set s language time zone display appearance and other phone options When your phone is idle Press SERVICES on your set the first level of the nested menus will appear on your display Use your navigation keys to move up or down in the list of services When you get to the end of the listed options your display will show End of List Press the right navigation key to view an explanation of the option The option selected will be highlighted Once you find the service or option you wish to edit press the SELECT softkey After making your change press OK to save the edits Press EXIT or press the QUIT key to exit the menus The services available are Language Phone Options Session Network Info Display Format See the remaining sections in this guide for information on changing a specific option i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 47 Changing
12. Language Your i2004 Internet Telephone is equipped to display commands and other screen options in two different languages English and French The Services menu allows you to change the default language used by your set When your phone is idle Press SERVICES the first level of the nested menus will appear on your display Use your navigation keys to choose Language Press SELECT Use your navigation keys to choose the appropriate language your selection will appear in bolded text Press OK Press OK to reset your set with the new option or press CANCEL to cancel your change i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 48 Changing Phone Options The Phone Options menu in Services allows you to customize the display and ringing of your i2004 Internet Telephone Menu options include Display Contrast Time Zone Timed Display and Incoming Call Alert To change Display Contrast 1 Press SERVICES Use your navigation keys to choose Phone Options and press SELECT Use your navigation keys to choose Display Contrast and press SELECT Use your left and right navigation keys to decrease or increase the display s contrast levels Press OK to save your changes The display on your i2004 Internet Telephone displays the current time Choosing the correct time zone will ensure your display includes the correct time To change Time Zone 1 Press SERVICES 2 Use your navigation k
13. NORTEL E NETWORKS How the world shar The 12004 Internet Telephone User Guide June 2001 The i2004 Internet Telephone User Guide The i2004 Internet Telephone User Guide shows you how to install and operate your i2004 Internet Telephone Contents Page Number I Introduction About the i2004 Internet Telephone s eeeeeeeeeeees 4 Input on the i2004 Internet Teleohone AE 4 i2004 Internet Telephone Jotroduchon aeaee 5 Display Screen EE 7 SEENEN 8 Multiple Line Appearances kA 9 eeler 10 HS Getting State EE 11 Installing the i2004 Internet Telephone 11 Connecting the i2004 Internet Telephone ssssssnesssssnrrneeeenrrnnerssrrrnnresssrre 11 Initializing the i2004 Internet Telephone ccccceeeeeseeeeeeeeeeeeeneeeeeeeeeeeteeees 12 lll Using Your i2004 Internet Telephone ccccssceeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeneees 17 e 17 Kleer eege 18 Pre DialinG BEE 19 Answering EE 20 Call Waiting Multiple Line Appearance cccceeeeeee eee eeeetneeeee teens 21 Placing and Retrieving a Call on Hold 22 Transterring a Call geen eegen ege sede uge EA a EE 23 ele EE 24 Adding Additional Calls irs cieccedssesatscitecessdedel dadielsniaarecel daaeine te Gscilartiaes 25 Adding on Incoming Calls to your Conference 26 Forwarding Ke EEN 27 at ei EE 28 DG INGOT lettre E E E eEe 29 Message Waiting and Message Heirteval 30 Enhanced RE 32 ER E 32 Gall PIiGkUp iire ageet deegleche ek
14. SAVE to save your changes i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 50 Using Session Features The Session menu in Services provides for logging off your i2004 Internet Telephone resetting the telephone terminal and establishing a new password or changing an existing password To Log Out 1 Press SERVICES Use your navigation keys to choose Session and press SELECT 2 3 Use your navigation keys to choose Log Out and press SELECT 4 Press OK to save your changes your set will display Enter the DNKey Pressing CANCEL will discard the request and return your set to idle Resetting your i2004 Internet Telephone will un register the set with your system software then re register using the previously identified DNKey This feature may be useful if your set becomes unstable To Reset 1 Press SERVICES Use your navigation keys to choose Session and press SELECT 2 3 Use your navigation keys to choose Reset and press SELECT 4 Press OK to save your changes or press CANCEL to discard the request and return to idle i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 51 Setting or Changing your Password To establish a password 1 2 3 4 Press SERVICES Use your navigation keys to choose Session and press SELECT Use your navigation keys to choose Change Password and press SELECT Enter your selected password using the key
15. VE to save your changes i2004 Internet Telephone User Guide 2001 NTC51 01 03 06 Version 06 1 Page 43 Abbreviated Dialing The Personal Directory available with your i2004 Internet Telephone makes abbreviated dialing simple Because your directory lists names as well as numbers there are no codes to remember Remember the numbers listed in your Directory appear in alphabetic order see Figure 31 To dial a number listed in your directory Press the DIRECTORY key on your set the first listing in your directory will display Press the down navigation key to select the appropriate directory listing or press the number on your dialpad which corresponds with the first letter in the directory listing you wish to dial Your selected listing will appear in bolded text When the directory listing is selected press CALL an available line will be seized and your call completed Press END to disconnect your active call Figure 31 6135559870 ON 6135559870 TA 6135559870 WW 6135559870 ex 6135559870 ae 6135559870 gt Directory 05 23 3 16pm 6135559870 05 23 3 16pm TPS Directory Chuck Jones E Harry Jones Harry Jones 7259471 Heather Chute Call Edit Exit More Inspect Calling Confer Transit 6135559870 Ca 6135559870 Gei 6135559870 Gei Directory 05 23 3 16pm TPS Directory Chuck Jones Harry J ones Heather Chute Call Edit Press the More soft key to see New Delete and View s
16. ads eas R 34 RUIN PRIA cats sts la ess et Sn Bk a otk Ca tan Rk eet A a 35 Privacy and Privacy Release nis ccicseccecicecsneceveseivnetveanpecdvscnecbeatetvia a derveeneeesviards 36 DINCCTONY FCA CS ege een 37 OUIBOX and TT EE 37 EU e EE EE 39 Personal DIreClory sai sssie ices peta eleniee teers channel da ea 42 i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 2 Abbreviated Dialing EE Elle Nee E E EE Ee eg EE Changing Language EE Changing Phone Options ac at erene a a you teh eal ea tiad eno Using Session EE Setting or Changing your Password 2 eudkENEEZeeEE NENNEN NEE teas eededetadieeetes Viewing Network AMO Sncia oncogene ca teountes ulema Gen awa du Geeades Changing Display FER ceccedalocn ett Ee EES i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 3 I Introduction About the i2004 Internet Telephone Input on the i2004 Internet Telephone This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment i
17. ational Telecommunications Union for multimedia communications over packet based networks such as a corporate LAN This means your phone will work in harmony with other IP based software and hardware The design of the i2004 Internet Telephone includes one button access to features like speakerphone and voicemail and supports the unique requirements of various users Additional features and functionality of the i2004 Internet Telephone include its display screen softkeys and multiple line appearances i2004 Internet Telephone User Guide 2001 NTC51 01 03 06 Version 06 1 Page 5 The i2004 Internet Telephone includes special keys that provide instant access to features of the set see Figure 2 The use of these keys is discussed in more detail throughout this User Guide Figure 2 Set Lamp Goodbye key 6 Programmable feature keys w soft labels Quit key Display 4 Softkeys Navigation Cluster Services key Outbox key Directory key Inbox key Headset key w LED Handsfree key w LED Mute key Volume Control W LED i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 e Version 06 1 Page 6 Display Screen The i2004 Internet Telephone is a feature rich capable telephone that has a built in display screen for ease of use The display screen has three areas to show different types of information see Figure 3 The top half of the display screen shows the available telephon
18. available option is identified on the display screen above the appropriate softkey If your i2004 Internet Telephone is programmed with more than four features the number of softkeys available additional features can be accessed through nested menu options Pressing MORE will provide one button access to the remainder of the feature list see Figure 4 Figure 4 6135559654 E 6135559870 E 6135559870 de 10 06 03 23pm Inspect Forward DND more ae ee WM i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 8 Multiple Line Appearances The i2004 Internet Telephone includes six programmable keys for multiple telephone lines and line appearances that can be updated by your system administrator Each unique line and appearance for that line has a dedicated key assigned to it using the programmable LINE keys Line key labels display the associated phone number or Line X with the primary line labeled Line 1 based on your system s configuration The i2004 Internet Telephone allows for multiple appearances of the same telephone line You can have two line appearances of your primary directory number to facilitate call handling see Figure 5 This feature prevents your callers from reaching busy signals when you are on another call and it functions like Call Waiting Caller ID is available on your additional line so you will know who is calling before you interrupt your current cal
19. begin using your i2004 Internet Telephone i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 16 lll Using Your i2004 Internet Telephone Basic Calls The i2004 Internet Telephone gives you multiple options to make a call Each of these options is described in detail You can make a call either in the oft book mode or in the on hook mode by using your handset headset or hands free speaker see Figure 10 Normal Dialing 1 Using your Handset 2 Using your Headset key or Handsfree key Pre Dialing 1 Pre dialing with your Handset 2 Pre dialing with your Headset key or Handsfree key Figure 10 Line keys Handset Headset key w LED Handsfree key w LED i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 e Version 06 1 Page 17 Making a Call Using your Handset 1 Lift the HANDSET to make a call using the primary line or lift the HANDSET and press a LINE key to select another line LA 2 Enter the phone number 3 Press GOODBYE to end the call or replace the HANDSET The primary line is always selected unless you select another LINE key Using your Headset or Handsfree Keys 1 Press the green HANDSFREE or HEADSET key L i 2 Enter the phone number 3 Press GOODBYE to end the call Dial tone is heard from the speaker if HANDSFREE was selected When placing a call in one of the off hook positions the display will show the number you are dialing
20. dialpad will move to the sixth listing in your Outbox see Figure 28 To access your OUTBOX Press OUTBOX up to three names or numbers will appear on your display Use your navigation keys to move up or down in the list When you get to the end of the listed numbers your display will show End of List The name or number selected will appear in bold text Press EXIT or press the QUIT key to exit the menus You can place a call from your Outbox by pressing the CALL softkey the caller selected will be dialed While viewing your Outbox log lift the HEADSET or press HANDSFREE to automatically dial the number selected Pressing the View softkey will display the number associated with a name in your Outbox list Use the AddDir softkey to add the number from your Outbox to your Personal Directory See the section called Personal Directory in this User Guide for additional information regarding editing your Directory Pressing Exit will exit the Outbox log and return to an idle state i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 37 Figure 28 6135559654 dei 6135559654 Zei 6135559870 dei 6135559870 ei 6135559870 Zei 6135559870 Zei Redial Redial 7259471 7259471 45876 45876 Laura Whitehead Laura Whitehead Call View AddDir Exit Call View AddDir Exit 6135559654 dei 6135559654 Zei 6135559870 dei 6135559870 ei 6135559870 vi 6135559870 ei dh Redial Redial 7259471 2733633
21. e lines associated with your i2004 Internet Telephone Your primary telephone line will always be associated with the lower right hand LINE key and is highlighted with a special green key The middle portion of the display screen is the main information area and identifies incoming callers by name and number if programmed with Caller ID and provides status messages When the telephone is idle this display area identifies the current date and time and reminds you if your phone is forwarded or blocked from receiving incoming calls The lower portion of the display screen provides on screen information about the available features programmed for each softkey on your i2004 Internet Telephone These features are easily accessed by pressing the corresponding keys Figure 3 6135559654 gM Telephone 6135559870 d Lines 9132999879 Main Information WD Chuck Jones Area 6544654 Inspect Conf Transfer Softkey Labels ee ee WM i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 7 More Info Icons Softkeys The softkeys on the i2004 Internet Telephone add greater versatility and provide easy access to features that are customized for your current call activity For example while on a call softkeys offer one button access to Call Conference and Call Transfer no more activation codes to remember When the phone is idle softkey features may include Inspect Forward and Do Not Disturb Each
22. e to complete a call For example your telephone system may require that you dial a 9 to seize a line outside the business network You may have to insert a 1 in the number string if the call will be a long distance call Edit the displayed number by using your navigation keys to move the cursor throughout the number displayed Pressing digits on your dialpad will insert digits in the number string to the left of the cursor Pressing the ERASE softkey will remove the character above the cursor in the number string Then originate the call by pressing DIAL an available line will be automatically seized lifting your handset an available line will be seized or pressing HEADSET or HANDSFREE Pressing CANCEL will return you to the Call Log without placing a call to the displayed number Easily add numbers to your personal directory while viewing your Call Log Press MORE then ADDDIR and an entry will be included in your personal directory which contains the name and number displayed in your Call Log See the Personal Directory section of this guide for additional information regarding editing your directory records i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 41 Personal Directory Your i2004 Internet Telephone is equipped with a Personal Directory which is accessed by pressing the DIRECTORY key on your set Because your Personal Directory is stored on the server that manages your i2004 sys
23. ed call is now ready to be retrieved from any set Figure 23 6135559654 6135559870 6135559870 cE 6135559870 L ai Harry Jones 7259471 Park Privacy 6135559654 Oe 6135559870 ex 6135559870 oy 10 05 03 30pm Inspect Forward DND UnPark i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 32 You can retrieve a parked call just as easily see Figure 24 When your phone is idle 1 Press the UNPARK softkey 2 Enter the telephone number of the line where the call was parked 3 Press the OK softkey The primary line will be used to capture the call Figure 24 6135559654 Zei 6135559870 CW 6135559870 Zei 10 05 04 20pm Forward DND UnPark Enter digits 6135559654 Zei 6135559870 NW 6135559870 Gei UnPark Enter phone number OK Bkspace i2004 Internet Telephone User Guide 2001 6135559654 dei 6135559870 CN 6135559870 Zei UnPark Enter phone number 6135559870 OK Clear Bkspace 6135559654 E 6135559870 NW 6135559870 LA 6135559870 10 05 03 30pm L ule Harry Jones 6135559870 Inspect Confer Transfr NTC51 01 03 06 Version 06 1 Call Pickup i2004 Internet Telephone users that are in the same Call Pickup group can answer ringing calls from other sets in their pickup group see Figure 25 The system administrator establishes these pickup groups You may want to check with your system administrator to determine if your set is part
24. et Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 12 The default entry for each parameter will be displayed on the screen see Figure 7 NOTE Some versions of the i2004 begin with the prompt SET IP You will then be asked to edit or accept all of the parameter information in the table on page 14 The last parameter prompt will be DHCP In this situation you should enter 0 the set will then display Locating server see Figure 8 and go to the instructions that follow it Figure 7 Manual Cfg DHCP 0 No 1 Yes OK BkSpace Clear Cancel Sawa E On most i2004 sets you are first prompted to set DHCP parameters If the i2004 will use DHCP enter a 1 on the keypad You will be asked to indicate the level of DHCP use enter 0 for full DHCP parameters will be set automatically or 1 for partial DHCP parameters will be partially entered Once parameters are entered Locating server will appear on the display see Figure 8 and go to the instructions that follow it If the i2004 will not use DHCP enter a 0 on the keypad You will be prompted to set all necessary parameters manually As you enter parameters manually use the BkSpace or Clear softkeys to edit the default entry BkSpace will delete each character as the key is pressed Clear will delete the entire entry Enter requested information in the menu fields by pressing the number keys on the
25. eys to choose Phone Options and press SELECT 3 Use your navigation keys to choose Time Zone and press SELECT 4 Use your up and down navigation keys to choose the correct time zone for your geographic area your selection will appear in bolded text Press OK to save your changes The Timed Display option is available on your i2004 Internet allows you to change the amount of time a transient message is displayed on your set s screen To change Timed Display 1 Press SERVICES Use your navigation keys to choose Phone Options and press SELECT 2 3 Use your navigation keys to choose Timed Display and press SELECT 4 Use your up and down navigation keys to increase or decrease the amount of time you want transient messages to display on your set your selection will appear in bolded text Press SAVE to save your changes i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 49 Users of the i2004 Internet Telephone can choose the way the phone identifies incoming calls Available options include typical ringing a single burst tone or no audible indication at all To change Incoming Call Alert 1 Press SERVICES Use your navigation keys to choose Phone Options and press SELECT 2 3 Use your navigation keys to choose Incoming Call Alert and press SELECT 4 Use your up and down navigation keys to choose the appropriate option your selection will appear in bolded text Press
26. ference call When you press JOIN the line used to call the second party will become available for other calls Figure 16 6135559654 dei 6135559870 Ig 6135559870 LA 6135559870 10 02 03 30pm LA Chuck Jones 6544654 Inspect Conter Transit 6135559654 Zei 6135559870 CA 6135559870 di 6135559870 10 02 03 32pm LA Enter Digits 54762 6135559654 ox 6135559870 CA 6135559870 rl 6135559870 10 02 03 33pm dk 54762 Calling Inspect Join Transfer 6135559654 gt 6135559870 E 6135559870 LA 6135559870 10 02 03 34pm Ec dh Conference Call Inspect AddNext DrpLast Transfr i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 24 Adding Additional Calls Adding additional callers to your active conference call is just as simple as using the softkey options see Continuation of Figure 16 NOTE The maximum number of people that can be conferenced in a call is limited by the bridge size provisioned on the switch Please check with your service administrator Adding a new party while on an active 3 way conference call 1 Press the ADDNEXT softkey your conference call will automatically be placed on hold and an idle line will be seized 2 Enter the phone number of the individual you want to add to the conference 3 Press JOIN to rejoin your conference call The DRPLAST softkey allows you to remove the last phone number added to the conference call Press this softkey
27. g with a new call see Figure 19 When your phone is idle ringing on hold or active 1 Press the INSPECT softkey 2 Press the LINE key for the line you wish to inspect If the line you inspect is active on hold or ringing the Caller ID record will display in the main information area of the display If the line is idle the directory number and status No Call will display Figure 19 Inspect ringing line User presses INSPECT 6135559654 ge 6135559870 WD rm 6125559870 dh Inspect 10 26 05 20pm Press line key to Inspect that line 6135559654 a rey 6135559870 i 6135559870 i 6135559870 10 26 05 21pm WU Heather Chute 8315654 Inspect active line User presses INSPECT 6135559654 A 6135559870 E 6125559870 E Inspect 10 26 05 22pm Press line key to Inspect that line 6135559654 m A 6135559870 E Cr 6135559870 Wik 6135559654 10 26 05 23pm L dh Chuck Jones 6544654 i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Do Not Disturb Work at your desk uninterrupted with this feature on your i2004 Internet Telephone Do Not Disturb also Known as Make Busy prevents incoming calls from ringing on your set Calls to numbers other than your primary line such as MADN group numbers won t ring on your set either so ringing phones will not interrupt your work Incoming calls will hear busy signal see Figure 20 When your phone is idle
28. he other end of the handset cord to the handset Step 2 Connect one end of the line cord to the line cord jack on the telephone base and the other end of the line cord to an IP voice network using a CAT 5 cable with an RJ45 connector Step 3 Plug the AC Power adapter into the base of the telephone and plug the adapter into the nearest 120V AC 60 Hz outlet i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 11 Initializing the i2004 Internet Telephone When you first connect your i2004 Internet Telephone to a power source all hardkey indicator lights and softkey icons may flash This indicates that the phone has not yet been initialized You may need to contact your system administrator to determine the correct information to use during the initialization procedure When the i2004 Internet Telephone is first powered up one would see the introduction screen as shown in Figure 6 below To begin the initialization process you must enter a KEY SEQUENCE while the introduction screen appears after powering your i2004 Internet Telephone If the key sequence is not entered within the first two seconds of the initialization process your set will be initialized with previously entered parameters Enter the initialization key sequence by pressing each of the four softkeys located at the bottom of the display screen once pressing from left to right Figure 6 Nortel Networks mie Ge i2004 Intern
29. ill connect you to the party that you have been trying to reach and you will hear the ring back tone Figure 26 When your party becomes available 6135559870 ew 6135559870 ei 6135559870 x 6135559870 e 6135559870 cE d 6135559870 e 6135559870 10 01 11 20am 6135559870 10 01 11 40am 6155555654 6155555654 LA Busy Ring Again Inspect RingAgn 6135559870 e 6135559870 Ge 6135559870 e 6135559870 6135559870 e 61 35559870 d 10 01 11 21am 6135559870 10 01 11 40am Ring Again active CA 6155555654 6155555654 Calling Inspect 0 Calls CnclRa More Inspect Confer Transfr i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 35 Privacy and Privacy Release Typically lines in a MADN group can be shared by several users and more than one user can access a Call at the same time To ensure privacy on sensitive calls the Privacy feature prevents others in your MADN group from joining your call Check with your system administrator to determine how your MADN lines are programmed see Figure 27 While on a call 1 Press the PRIVACY softkey 2 Press the PRIVREL softkey at any time to allow others in your MADN group to join the call The Privacy feature deactivates at the end of a call and must be reactivated on subsequent calls if required If your MADN group is programmed as private all calls are placed and retrieved in the Privacy mode Your MADN group users can joi
30. l Now you can choose to pick up the call conference it into your current call or ignore it and allow your caller to be forwarded to your voicemail A single telephone line that is established as a Multiple Appearance Directory Number MADN can appear on multiple phones making call sharing easier to manage in a busy office MADN lines will display the same label across all terminals that share the line The i2004 Internet Telephone includes special features that permit you to determine the status of the line before accessing it and that provide for call privacy so other MADN group users do not interrupt your call Special icons identify the status of each telephone line ringing on hold or idle Figure 5 6135559654 L MADN a 6135559870 T E 2 line appearances CH 6135559870 WII of Primary Directory Number 10 06 03 23pm Inspect Forward DND ae W i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 9 Icons ar Description of icon This icon will appear when the telephone line is idle In a MADN group this icon indicates that all members in the MADN group are idle This icon indicates another MADN member has gone off hook MADN member A will show this hollow icon on their set to indicate that a member in the MADN group is using the line This icon indicates an incoming ringing call In a MADN group all members in the MADN group will show this icon This icon indica
31. n your call if you activate the Privacy Release feature by pressing the PRIVREL softkey This feature then deactivates at the end of a call and must be reactivated on subsequent calls Figure 27 6135559654 CA 6135559654 CA 6135559870 aie 6135559870 a 6135559870 ai 6135559870 ai 6135559870 10 05 00 02pm 6135559870 10 05 00 02pm Harry Jones H 7259471 LA e dees Park Privacy Park PrivRel 6135559654 LA 6135559870 a Geh eessen L 6135559870 W Geh 6135559870 d 6135559870 rd dh Privacy Released 6135559870 Privacy Activated P transient 6135559654 C P 6135559870 T transient Era 6135559870 dh 6135559870 10 05 00 02pm L dh Harry Jones 7259471 Park Privacy i2004 Internet Telephone User Guide 2001 NTC51 01 03 06 Version 06 1 Page 36 Directory Features Outbox and Redial Your i2004 Internet Telephone is equipped with an Outbox feature which logs the last ten dialed numbers You may access your Outbox list to display and redial any listed number by using your softkeys If you subscribe to Caller ID services from your local service provider the party s name may also display in your Outbox records Select numbers in your Outbox by using the navigation keys to move throughout the list or press the number on your keypad that corresponds with the Outbox entry and quickly move to that listing in your Outbox For example pressing the number 6 on your
32. net Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 42 Figure 30 6135559870 gt 6135559870 i Cr 6135559870 i Directory 05 23 10 20am Add Entry 05 23 10 22am TPS Directory 6785559328 Enter Name Chuck Jones Heather Chute Call Edit Delete New OK Erase Cance 6135559870 gt 6135559870 E rail 6135559870 d 6135559870 NW 6135559870 gt 6135559870 E 6135559870 E 6135559870 gt 6135559870 gt Add Entry 05 23 10 21am Add Entry 05 23 10 22am Enter Number 6785556119 OK Erase Cancel Save Erase Cancel Enter Name While viewing your directory you may edit entries using the softkeys available in the same manner as you would enter new directory listings Use your navigation keys to move the blinking cursor within the text or number displayed to insert new numbers or letters in the saved directory listing To edit your DIRECTORY Select the listing that needs editing by using your navigation keys the selected entry will appear in bolded text Press EDIT The listed name will display first Press OK if the entry is correct If changes are required move the blinking cursor to left of the character that needs changing Press ERASE to remove digits from the listing or press the appropriate key on your dialpad to add digits Press OK The phone number associated with the listing will be displayed Make changes to the number listed or press OK if the entry is correct Press SA
33. oft keys Exit More i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 44 Speed Call You can also assign 1 and 2 digit codes to specific numbers to make speed calling even more efficient Your i2004 Internet Telephone uses softkeys to make this task simple see Figure 32 When your phone is idle Press SPDCALL Enter an available speed dial code this will be the number s you dial to place a call to your party Press OK you will be prompted to enter the phone number you want to associate with this code Press OK to save your entries To delete a Speed Call assignment 1 Press SPDCALL 2 Enter the 1 or 2 digit speed call code you wish to remove 3 Press DELETE Figure 32 6135559654 E 6135559654 E 6135559870 6135559870 ie 6135559870 6135559870 i 10 27 03 40pm 10 27 03 40pm Speed Call Enter Speed Call Number Inspect 0 Calls SpdCall More 6135559654 a 6135559654 a 6135559870 ie 6135559870 i 6135559870 ak 6135559870 ew 10 27 03 40pm 10 27 03 40pm Speed Call Speed Call Enter Speed Call Code Enter Speed Call Number 2 gt 6122218204 OK Delete OK BkSpc Pause i2004 Internet Telephone User Guide 2001 NTC51 01 03 06 Version 06 1 Page 45 Now that your set is programmed placing a call with Speed Call is simple When your phone is idle 1 Lift the handset or press HEADSET or HANDSFREE 2 Press the SPDCAL
34. ou attempt to forward to an invalid number the following error will display on the screen Invalid Forward to DN When your phone is idle 1 Press the FORWARD softkey 2 Press the LASTFWD softkey The number last forwarded to will be displayed Or 1 Press the CLEAR softkey to enter a new forwarding number 2 Press OK to complete the forwarding of your calls Figure 18 6135559654 at 6135559654 ON 6135559870 at 6135559870 ON H 6135559870 dei 6135559870 ei 10 06 03 310m All lines forwarded to 46453 Inspect Forward Inspect CnclFwd 6135559654 at 6135559870 ON 6135559870 ei 1 0 06 03 300m Forward All lines to 46453 LastFwd Clear When your calls are forwarded a comment on your display screen will remind you of the number you have forwarded to A softkey option allows you to cancel call forwarding from your i2004 Internet Telephone and accept incoming calls When your phone is forwarded 1 Press the CNCLFWD softkey to cancel call forwarding i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 27 Inspect If your i2004 Internet Telephone has two or more line appearances the Inspect feature is available Inspect allows you to view information about a line without accessing it first When you inspect a line the call status and Caller ID information if available will display on your set You can inspect lines that are in use on hold or ringin
35. r while entering the phone number you do not have to cancel the call Just press the BKSPC softkey to delete the entered numbers individually correct the entry and complete your call Figure 12 6135559654 ew 6135559870 dei 6135559870 a 04 17 03 23pm 6544654 Inspect BkSpc i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 19 Answering a Call The calling party s name and number if available will be displayed on incoming calls if the telephone is idle if the phone is holding a call not on an active call receiving Caller ID from another call or in a functional area such as the Directory In some instances only the number will be displayed If name and number are not delivered the display will state Unknown Caller If the telephone is idle 1 Answer the call by e lifting the handset e pressing the LINE or HANDSFREE key for hands free speaker use o e pressing the HEADSET key for headset use 2 Press GOODBYE to end the call Incoming calls will ring the set and display a ringing phone on the LINE key ao If you are on another call the new name and number will display for three seconds after the first ring then revert to the current call s display see Figure 13 While on another call Answer the new call by pressing the LINE key for the incoming call Your first caller will be automatically placed on hold and your display will show the new caller
36. s on your dialpad your password may contain only numeric characters Press OK Enter your selected password again to confirm Press SAVE if both entries were correct your password will be saved To change a password Press SERVICES Use your navigation keys to choose Session and press SELECT Use your navigation keys to choose Change Password and press SELECT Enter your existing password using the keys on your dialpad Enter a new password by using the keys on your dialpad your password may contain only numeric characters Press OK Enter your selected password again to confirm Press SAVE if both entries were correct your password will be saved i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 52 Viewing Network Info The Network Info menu provides the user with specific information about the i2004 Internet Telephone including the terminal address TPS address and firmware version The terminal address information contains the public IP address and port labeled Pub and separated by a colon the private IP address labeled Priv and the MAC address labeled MAC To view Terminal Address 1 Press SERVICES 2 Use your navigation keys to choose Network Info and press SELECT 3 Use your navigation keys to choose Terminal Address and press SELECT 4 Press EXIT when you have completed viewing the information The TPS address information contains the TPS s virtual IP
37. s operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Use only with Nortel recommended approved Limited Power Source output rated 16VAC 500mA 50 60Hz i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 4 i2004 Internet Telephone Introduction Internet Protocol IP telephony is the next generation of telecommunication services that integrates voice and data capabilities to enhance everyday communications and increase productivity IP telephony takes advantage of new high bandwidth central office technologies to provide any service anywhere at anytime instantly Nortel Networks has developed the i2004 Internet Telephone to work on your corporate local area network LAN to deliver voice over IP VoIP services The i2004 Internet Telephone works in concert with your existing Centrex or PBX based telephone system see Figure 1 Figure 1 AE L 8 A harmon A LIDi rec turre LEI TDuibas m T feraulcen The i2004 Internet Telephone and the Terminal Proxy Server software are built on H 323 standards established by the Intern
38. splay the data for these additional calls for the same caller record Multiple calls from the same caller will be sorted with the most recent call first When your phone is idle 1 Press the xxCALLS softkey 2 Use your navigation keys to move through the list of callers 3 Press QUIT on your set to exit the call log i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 39 Figure 29 6135559654 gt 6135559870 Zei 6135559870 oe Inspect 10 Calls Forward More 6135559654 dei 6135559870 gt 6135559870 ei 10 of 10 N10 27 06 00pm my 6133333859 2x Ee H Joe Smith Tue Oct 26 03 00pm A CallBck Delete Exit More Press the More soft key to see AddDir and BickDel 6135559654 Zei 6135559870 ew 6135559870 ei 09 of 10 10 27 06 01pm ima 6133333859 CN D Linda Jones Tue Oct 26 12 22pm CallBck Delete Exit More If you receive an incoming call while viewing your Call Log answering the call will automatically exit the Call Log You can delete calls from your Call Log by pressing the DELETE softkey Clear the entire log by pressing MORE and then the BLCKDEL softkey Other softkey options include Call Back and Add to Directory Press CALLBCK while viewing the Call Log to place a call to the displayed party i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 40 In many business environments the displayed number must be edited before you are abl
39. ssistance After successfully connecting to the server you will be prompted to enter the DNKey see Figure 9 If your primary directory number is unique enter your 10 digit primary Directory Number DN Otherwise obtain this information from your system administrator Figure 9 08 00 03 31pm Enter DNKey OK Clear BkSpc Your system administrator may have assigned a password to your DN If so you will be prompted to enter the password i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 15 These prompts will only occur once so if your i2004 Internet Telephone has completed the initialization process previously this step will not occur If you enter an incorrect DNKey or password your display will show Initialization Failed and identify one of several errors displayed in the following table DNKey Not e the user entered a twenty digit DN key that does Found not exist DNKey In Use e the user entered a DN key that is currently being used by another set DN Not Found e the user entered a 10 digit primary DN that does not exist DN Is Not e the user entered a 10 digit MADN DN The user Unique must enter a twenty digit DN key to uniquely identify the set Password Not e the user entered the incorrect password Correct If the telephone set was previously initialized just connect the telephone cords and power adapter no additional actions are required to
40. tem your directory is saved even if your set loses power Numbers are listed in your Directory in alphabetic order by the first name entered If your administrator has defined a directory assistance number then the first listing will be TPS directory This listing represents the directory assistance number defined by your administrator Display your Directory entries by pressing the navigation keys or press the number on your dialpad which corresponds with the first letter of your party s first name For example pressing 4 will jump to the listings in your directory beginning with the letter G While numbers from your Outbox and Call Log can be quickly added to your Directory using the AddDir softkey the Directory can also be updated manually see Figure 30 To update your DIRECTORY Press DIRECTORY the first listing in your directory will display Press New Enter the name by pressing the corresponding numbers on your keypad Press OK Enter the telephone number associated with your Directory entry Press SAVE to save your changes If you make a mistake while entering the name or telephone number use the navigation keys to move forward or backward to edit the existing entry The numeric keys on your dialpad are associated with the letters of the alphabet Additionally press 1 for the following characters comma dash apostrophe ampersand period and the number 1 Press the 0 key to enter a space i2004 Inter
41. tes the telephone line is off hook either initiating or answering a call or has bridged onto a call presented to a MADN group This icon indicates another MADN member is active on the line This icon indicates that an active call has been put on Hold In a MADN group the icon will only blink if no other MADN members are active on the call i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 10 ll Getting Started Installing the i2004 Internet Telephone Before installing your i2004 Internet Telephone consult your system administrator to avoid serious damage to the set Your system administrator must create a terminal profile and provide you with an IP address and other information required to initialize the set Be sure you have this information before installation e You will need the primary Directory Number or DNKey e You will need to know whether your system uses full partial or no DHCP e f your system does not use full DHCP you will need the parameter information listed in the table on page 14 Connecting the i2004 Internet Telephone CAUTION Severe damage will occur if this set is plugged into an ISDN connection Consult your system administrator to assure that you are plugging your set into a 10 100 BaseT Ethernet jack To connect the i2004 Internet Telephone follow these steps Step 1 Connect one end of the handset cord to the handset jack on the telephone base and connect t
42. trieving a Call on Hold This feature allows you to answer additional incoming calls or to hold a call until you are ready for the caller Your i2004 Internet Telephone has an orange key designated for the HOLD function While on a call 1 Press the HOLD key F diik 2 Press the appropriate LINE key to retrieve the call or press HOLD again to return to the last call placed on hold The Line icon key flashes to indicate that the line is on hold see Figure 14 Figure 14 6135559654 ex 6135559654 Gei 6135559870 dei 6135559870 gk 6135559870 LA 6135559870 F dik 6135559870 04 17 01 34pm 6135559870 04 17 01 34PM Galis c wh Chuck Jones nauk Chuck Jones on hold 6544654 6544654 Inspect Confer Transfr Inspect Forward i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 22 Transferring a Call Softkeys make transferring an active call to another telephone number simple This feature allows you to transfer calls in several ways e announcing your transferred call before releasing it e speaking with your called party privately before releasing the call or e transferring the call directly Your display screen will prompt you through the steps required to use this feature and will provide the status of the call see Figure 15 While on an active call Press the TRANSFR softkey your active call will be automatically placed on hold Enter the phone number you want to transfer your acti
43. ve call to Press TRANSFR again when you are ready to send the call to the dialed number Your set will return to idle Figure 15 6135559654 NW 6135559870 NW 6135559870 CA 6135559870 10 02 03 30pm L dh Chuck Jones 6544654 Inspect Confer Transfr 6135559654 dax 6135559870 CA 6135559870 4 paik 6135559870 10 02 03 30pm LA Enter Digits 54762 6135559654 ex 6135559870 CA 6135559870 n__n dik 6135559870 10 02 03 32pm LA 54762 Calling Inspect Confer Transfr 6135559654 ag 6135559870 NW 6135559870 ak 10 02 03 33pm Inspect Forward i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 23 Conferencing Calls Use call conferencing when you need to join several callers together Your i2004 Internet Telephone allows you to establish conference calls by individually adding each phone number or by conferencing active calls together see Figure 16 Setting up a 3 way conference call 1 Start with an active call by calling the telephone number of one of the conference individuals 2 Press the CONFER softkey your active call will be automatically placed on hold and an idle line will be seized 3 Enter the phone number of the next individual you want to conference with Press JOIN to bring all parties together and begin the conference call After dialing your second caller delay pressing JOIN and you may speak privately before beginning the con
44. while on an active conference call and the last party added to the call will be dropped from the conference If your i2004 Internet Telephone is configured with Flex Call pressing GOODBYE will remove you from the conference call while leaving the other parties connected even if you originated the conference call Check with your system administrator to determine how your set and the associated features are configured Continuation of Figure 16 Enter Digits 34893 6135559654 6135559654 E 6135559870 6135559870 CA 6135559870 La 6135559870 rk 6135559870 04 17 02 15pm 6135559870 04 17 02 15pm LA 54895 Calling Inspect AddNext DrpLast Inspect Join CA Conference Call 6135559654 6135559654 e 6135559870 LA 6135559870 E 6135559870 dik 6135559870 L 6135559870 04 17 02 15pm 6135559870 04 17 02 15pm LA CA Conference Call Inspect AddNext DrpLast i2004 Internet Telephone User Guide 2001 e NTC51 01 03 06 Version 06 1 Page 25 Adding on Incoming Calls to your Conference Your i2004 Internet Telephone allows you to easily connect two independent calls for an immediate three way conference see Figure 17 When pressing the Confer softkey your i2004 Internet Telephone will always seize an available line on your set To conference two active callers you will need to release this line to complete your conference Setting up a 3 way conference call by joining two active calls 1 While on an active call

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