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Avaya Call Detail Recording System User's Manual

1. Undo changes To undo changes and restore previous values 1 On the navigation tree click the Services key and click the Call Detail Recording heading 2 From the Configuration menu choose Undo Previously committed values are restored Note Before you commit a change the Other changes exist requiring Commit or Undo parameter appears as Yes in the Configuration Reminder window When you commit the change the parameter automatically changes to No Configuration Clip File The current file log is not accessible when Call Detail Recording Service is running Call Detail Recording Administration closes the current log file and creates a new log file with a new header Refer to Figure 10 on page 37 N0013605 02 01 37 Figure 10 The Clip File option window Performance Fault Report Tools Logof ort Parameters ort Parameters Format Norstar Report Type All v Language English v Report Filter All Feature Code F9 00 i Clip File To clip the file log 1 On the navigation tree click the Services key and click the Call Detail Recording heading 2 From the Configuration menu choose Clip File The format for the data file extension created is Y Y YYMMDDHHMMSS You can download these files using the Data File Transfer feature For information about how to use the Data File Transfer feature refer to Data File Transfer on page 38 Call Detail Recording Syste
2. 00 0000 a eens 49 Advice of charges at end of call AOCE 0 00 0 c eee 49 Worsley P 2 a dah es 5 oes WERKS CDMS eet Pees eels eee ae ae EOS eas CER GS RRES 50 Norstar report types 50 Norstar Standard reparis 25 2 cshbsted iba betes a takni ndei nenie pia i aaki 50 N0013605 02 01 Metal CID Tepe coh eed eid ee aie er ie eda Se E 51 Norstar report field definitions 22 cs20s6ses ka ee ae nee od ee ew eR REE ROAR RRO 51 Norstar Real Time repart anc ceees deaes deh ee ene rdia HEHE e ES HORRORS ES 53 aeie TOY ESENTA AE ule hE aly SEEE EATE SEE 54 Auto Attendant and Call Center station set numbers 20000 cece eee 54 Standard Hospitality record torial 2 2262 ae secese ree ead es de bee ss eet ne aees 55 Target line Physical NES lt ocast0askoeed ea eee Ga keradeee WERE RS RSE Re eRE ARO OS 56 Buey TRONS icctttccecawee GR DS SGE eS ERODE SE RES eR SER E Ee ee ee 56 Direct inward Dial DID DUSY so ec as ow dala Re Ee aed he ok we a 56 Waloet Wit GUCY iceeoad ech heres Pies heehee eee Re ee TNT 56 Beater capably dala icivxis ante vedes dead ae rer it tebe e Reta ahaa dees 57 PRI Cal py cal Service 5 2 cn cade ek a ews Da eh De a A 57 Voice over IP calla soo ctc eee ere REESE REE TERE EERE REO RR Rey ORES 58 Dialed number identification service 0 ce es 58 Call connected digit separator d sc 0ee bode ean ee Oi bET dees EEE 59 Extemal call forward 2c2ccevoeeeeo re hicdeeern ee Shee SC ewEd OE
3. The following diagram shows an example of the line indicating the start and the end of a conference The third party in the conference can be a second station set or a second line as indicated in the third field Figure 56 Sample conference start and end lines 00 10 32 CONFERENCE STN2 7425 00 12 12 CONFERENCE LINE2 0052 00 12 45 CONFERENCE END The following diagram shows an example of the line indicating when a call is transferred Figure 57 Sample call transfer line 00 00 00 TRANSFERRED The following diagram shows an example of the line indicating when a call was transferred It indicates the start of the call at the new station set that received the transfer Figure 58 Sample call transfer from line 00 00 00 FROM TRANSFER The following diagram shows an example of the line indicating the last state of a call It is followed by a carriage return and two line feeds so that there is a blank line before the start of the next call report Figure 59 Sample end call line 00 00 00 CALL RELEASED N0013605 02 01 65 The following diagram shows an example of the line indicating digits dialed appear in Outgoing call reports A maximum of 32 digits characters can appear If the call connected digit separator option is enabled an appears between digits dialed before and after the call connects Figure 60 Sample digits dialed line DIGITS DIALED XXXXXXXXXXX
4. Feature Code F9 ic E The following table shows the parameters you can configure using the Report Parameters window Table 2 Report Parameters Parameter Options Format Report Type Language Report Filter SL 1 Norstar SL 1 Standard SL 1 CLID Norstar Standard Norstar CLID Norstar Real Time Norstar All English French Danish Swedish Dutch Spanish German Italian Norwegian All Outgoing Prefix Account Code Feature Code F9 F900 999 Call Detail Recording System Administration Guide 20 Report formats and types Call Detail Recording generates both Norstar and SL 1 report types SL 1 offers two report formats Standard and CLID Norstar offers four report formats Standard CLID Real Time and All Note The Report format default is SL 1 The Report type default is Standard SL 1 reports Use the SL 1 report format when you are supplying the Call Detail Recording output to legacy commercial call accounting packages or equipment This report format supports recording Standard report type as well as the Calling Line Identification CLID report type The SL 1 CLID report prints the CLID information only if the information is delivered Otherwise it records the call in SL 1 Standard report type The SL 1 report format does not support the recording of Bearer Capability and DDI Busy reports Note For more information about SL 1 reports refer to SL 1
5. Table 7 The Market Parameters window parameters 00 eee eee eee 30 Table 8 Configuration reminder window 000 e eects 34 Table 9 Data File Transfer parameters 0 00 0 cee eee ee 41 Table 10 Field definitions for line 1 20 00 eee 46 Table 11 Field definitions for INe 2 256s c2 0 8 6440604 608o4 04e5000 SE eo Ree SM 46 Table 12 SL 1 report options and letter codes 0 0 cece eee 47 Table 13 Norstar report options and letter codes 000 000 eee eee 53 Call Detail Recording System Administration Guide 10 N0013605 02 01 11 Getting Started Your Business Communications Manager telephone system has many features that you can customize to keep up with changes in your workplace This guide provides information about how to program a Business Communications Manager telephone This information includes items such as programming personal speed dials transferring a call and using special features Some of the features included in the Business Communications Manager telephone system are conference calls group listening group pickup directed pickup and call tracking This guide is aimed at the day to day operators of the Business Communications Manager telephone system Before you begin Plan the programming changes you want to make before you begin Record the changes so that you have the information at hand For example before you program system speed
6. 03 07 19 00 BC SPEECH OUTGOING CALL DIGITS DIALED 55 CALL CHARGE 0 CALL RELEASED 16 29 40 LINE 0181 LINE 285 The following diagram shows an example of end of call with charges not available Figure 77 Sample charges not available 00 00 00 00 00 02 07 19 00 BC SPEECH OUTGOING CALL CALL RELEASED 00 00 02 CALL RELEASED 16 26 13 LINE 0181 LINE 285 Call Detail Recording System Administration Guide 70 N0013605 02 01 71 Chapter 4 Install CDR Client application The CDR Client application allows you to administer remotely the domain and user access to the Call Detail Recording records You can view and print records You also control record security Note The CDR Client is supported by the following operating systems e Windows 95 98 e Windows 98SE e Windows NT e Windows 2000 e Windows Millenium e Windows XP To install the CDR Client application 1 8 9 Exit any Windows programs that are running Disable any anti virus programs that are running On the Unified Manager front page click the Install Clients button The Client Install Application page appears Click the CDR Client Wrapper link The Call Detail Recording page appears Click the Download CDR Client Wrapper button A file download window appears Select Save this program to disk and click the OK button The SaveAs dialog appears Choose a location to save this file to a
7. AGING 125 ches cere Rede eee heat Pedr eAEe eRe SORES 65 Sampe Physical Eterra a eee lan ee eile ke 65 Sample CUD IMNOMNGUON cxcaccersaneeededanGave techs ws eae teanewee 66 Sampe room StS 2 hi cou tured erie ee es REN WSS RASS GAS PEERS 66 Sample external call forward 000 0c e eee eee 66 Sample room status VACA cee cseeccheheeeevieescbawnsieeh teases 67 Sample room status BASIO 2 cciav cease cease oeean daii dean 68 Sample room status mid cicuwecdicondacesateaba Tee kint iasan ates ha 68 Sample room status full sry cgreccisriratsoit eronat na iota iie eei 68 Sample charges in dollars 0a bs Kon ee t aaa Rh ee EA 68 Sample charges IN lia ccaseaccevecwrgagesd init ces pede rneane woes eS 68 Sample charges HUN sco tein dea oeend boeken a E eee 69 Sampie WN PUA sets Seas be nosh Sebel aim gS iia Ais ade e a aie ane 69 Sample charges not available 00 020 c eee eee ee 69 GOR CIENT WHOM speirid itari Seem eRe AA owes eoReeL eee d 72 CDR Pull Client overview 00 000 cee 79 N0013605 02 01 Tables Table 1 Summary window parameters 0 00 cee teens 18 Table 2 Ropo Paraniceiere aister ranen k iar ee Reka denen eens Rees eaduaaeed 19 Table 3 Boal ae ee ee ee a ee ee ee 22 Table 4 Sample Account Codes 0 0 00 ccc eee eee eens 23 Table 5 Report Options parameters 20sc ces scent ibeeededes sees eeeene ease 24 Table 6 Market ParsIWeleie 24056245 eer tased bad oedag dee sens ane lhe iae tees 29
8. Both the Norstar CLID and Norstar Real Time format support DNIS reporting The following diagram shows an example of an incoming call with DNIS information Figure 43 Sample incoming call with DNIS aaa ea 01 01799 01 38 00 LINE 0001 STN 221 CALLING NUMBER 6135551212 NAME UNKNOWN UNKNOWN DNIS NUMBER 9772210 BC SPEECH PRI SERVICE TIE 0 00 00 00 INCOMING CALL RINGING 0 00 00 01 35 CALL RELEASED Note Business Communications Manager only support DNIS with the necessary gt hardware installation and trunk configuration to deliver DNIS information N0013605 02 01 59 Call connected digit separator Normally Call Detail Recording reports all the digits the user dials to connect a call The digits can include digits responding to prompts from the Automated Attendants extension transfer or voice mail service To identify the digits dialed to connect the call and digits dialed after the call is connected you can insert an between them The following diagram shows an example of an outgoing call with call connected digit separator Figure 44 Sample call with digit separator anana 01 01 99 01 38 00 LINE 0023 STN 223 BC SPEECH 00 00 00 OUTGOING CALL DIGITS DIALED 977221010132 00 01 35 CALL RELEASED Note Call Detail Recording cannot differentiate between digits required to connect a call and extra digits dialed before the call is connected Not all units support the deliver
9. N0013605 02 01 25 Date Format The Date Format includes the day month and year There are three date formats Select one of the following e MM DD YY e DD MM YY e YY MM DD The default Date Format is MM DD YY This parameter affects only the Norstar Record Format It is intended to provide market compatibility To assign or change the Date Format 1 On the navigation tree click the Services key and click the Call Detail Recording key 2 Click the Report Options heading The Report Options window opens 3 In the Date Format list box select MM DD YY DD MM YY or YY MM DD Header Format There are two kinds of Header Format Select one of the following e Line Station e Source Destination The Header Format default is Line Station This parameter applies to the Norstar Record Format only The Line Station format always reports the line number followed by the station number The Source Destination format always reports the number placing the call followed by the number receiving the call Incoming calls are reported in the Line Station format Outgoing calls are reported in the Station Line format To assign or change the Header Format On the navigation tree click the Services key and click the Call Detail Recording key 2 Click the Report Options heading The Report Options window opens 3 Inthe Header Format list box select Line Station or Source Destination Call Detail Recording System Administrat
10. Recording key 2 Click the Report Parameters heading The Report Parameters window opens 3 In the Feature Code box enter any number between 00 and 99 The first digit 9 is provided The appropriate Account Code is now available to all users making billable calls Account Code list Account Codes create a reference for tracking telephone calls For example a user contacting a billable client enters an assigned code each time a call is placed to that client Account codes consist of a Feature Code F9 and an account number The account number can have a maximum of 12 digits but cannot contain symbols such as or The following table gives an example of an Account Code list Table 4 Sample Account Codes Account code Description 11127 Pat 37 Field Support 239 Liza 45 Roger 1552 Monique 53 Modern Ways Limited 100 Long distance Note Remember to provide your colleagues with the Call Detail Recording Feature Codes and the Account Code list Using Account Codes You can associate Account Codes with any incoming or outgoing calls To assign an Account Code from any Business Communications Manager telephone enter the Feature Code F9 followed by the account number You can enter an Account Code any time during a call However you cannot enter the Account Code when a call is on hold or when a configuration session is in progress Call Detail Recording System Administration
11. Type the server name to connect to the Business Communications Manager server 2 Click the Set Server button to apply the name 3 Click the Start button to view call activity records Note If you do not know the server name ask your System Administrator The CDR Client maintains a limited number of records New records replace old records after the buffer is full 4 Click the Stop button to stop viewing call activity records N0013605 02 01 73 To print records as you view them 1 Select the record you want to print or right click on the mouse to Select All 2 Click the COPY button or right click on the mouse to copy the record to the clipboard 3 Paste the record into a text application such as WordPad or Notepad 4 Print the record Note All records are maintained on the Business Communications Manager server Use Business Communications Manager Unified Manager to obtain records and print files Call Detail Recording Record Security The records from Call Detail Recording are sensitive in nature Communication among top executives and external companies telephone banking passwords long distant PIN codes etc are some of the examples that require protection from unauthorized access With the introduction of network real time access in Call Detail Recording the System Administrator must setup the system to protect against unauthorized access To access the Call Detail Recording records you must log on t
12. another BCM List file To create a BCM List file 1 Click the Browse button Navigate to the folder where you want to store the BCM List file In the File name box type the name you want to use for the BCM List file The BCM List file is in ASCII text format so the file name should use the txt extension for example BCM_WEST txt 4 Click the Open button Selecting a BCM List file When you start the CDR Pull Client you must select a BCM List file before you can continue To select the BCM List file 1 Click the Browse button 2 Navigate to the folder that contains the BCM List file you want to select Note If there is no BCM List file or if you want to add another BCM List file refer to Creating a BCM List file on page 76 3 Click the BCM List file you want to use and click the Open button N0013605 02 01 77 Configuring the systems on the BCM List file After you have selected or created the BCM List file you need to configure the connection information for the Business Communications Manager systems on the list Configuring the connection information includes the following e Adding a system to the BCM List file e Modifying a system on the BCM List file e Deleting a system from the BCM List file Adding a system to the BCM List file To add a Business Communications Manager system to the BCM List file 1 Select the BCM List file to which you want to add this Business Communications
13. contain any dialed digits Note The I report does not contain Call Information number all other report types contain the Call Information number if delivered SL 1 Standard reports The following diagram shows an example of an outgoing call on line 52 from station set 7425 Figure 11 Sample outgoing call N 027 00 DN7425 1T052000 04 04 14 03 00 01 32 5551212 The following diagram shows an example of an incoming call on line 47 to station set 2221 Figure 12 Sample incoming call N 028 00 T047000 DN2221 04 04 14 22 00 12 04 The following diagram shows an example of an outgoing call on line 38 from station set 7447 and transferred to station set 2221 Figure 13 Sample call transfer S 029 00 DN7447 1T038000 04 04 15 02 8761344 E 030 00 T038000 DN2221 04 04 15 07 Call Detail Recording System Administration Guide 48 The following diagram shows an example of a two line conference call with two outgoing calls Figure 14 Sample conference call S 000 01 DN6545 T038000 04 04 12 23 9369552 E 001 01 CFO001 1T038000 04 04 12 27 S 002 01 DN6789 T047000 04 04 12 23 8082635 E 003 01 CFO001 1047000 04 04 12 27 SL 1 CLID reports The SL 1 CLID report consists of two lines The CLID information if available appears in the third character position of the second line The CLID number is always 16 digits Any missing numbers are represented by an x If there is no CLID Information
14. e On File Transfer when the files are transferred File size Data file size limit for clipping is changeable File size ranges from 10 1 000 KB to 50 5 000 KB Note The File size parameter is not used when a regular interval is assigned but only when the Clip file Schedule option is selected CDR Disk Space limit The minimum disk space requirement for Call Detail Recording is 2 MB The default is 400 MB Available disk space is verified when the service starts and when files are clipped When the minimum amount of disk space is available automatic file deletion occurs beginning with the oldest file Files are deleted until 20 space is made available For example if the disk size is assigned as 400 MB Call Detail Recording deletes old files until 320 MB of space is available N0013605 02 01 29 Configuring the Market Parameters There are seven Market Parameters The seven Market Parameters are described in the following table Table 6 Market Parameters Market Parameter Description CLID with Name Call Detail Recording reports the CLID name of each call You can enabled or disabled this parameter at any time The CLID with Name default setting is Enabled This parameter applies to the Norstar Record Format only Not all trunks support Name CLID Long CLID Support Call Detail Recording supports long CLID digit reporting The Long CLID Support default setting is Disabled This parameter is
15. enter the prefix number In the Prefix 2 through Prefix 8 list boxes enter the prefix numbers as required Call Detail Recording System Administration Guide 32 Configuring the Access Bin Settings Click the Access Bin Settings heading to open the Access Bin Settings and Suppress Length Settings window Figure 6 The Access Bin Settings and Suppress Length Settings window Access Bin and Suppress Length Settings Access Bin and Suppress Length Settings Access 1 fe Format 0 99999 Access 2 eee Access 3 T Access 4 T Access 5 CSS Suppress 1 eS Suppress 2 ce Suppress 3 SS Suppress 4 cc Suppress 5 aooo Use the Access Bin Settings window to configure parameters for Access Bin Settings 1 to 5 and Suppress Length Settings 1 to 5 Access Bin Settings Access Bin Settings codes are used to access certain long distance carriers Personal Identification Numbers PIN can be associated with these codes The long distance user dials the code of the carrier up to five digits followed by the PIN 0 to 16 digits followed by the telephone number to make long distance calls Access Bin Settings provide security to the long distance user by suppressing the printing of the PIN in the output reports N0013605 02 01 33 Suppress Length Settings You can have a maximum of five codes assigned at any one time Each code is a maximum of five digits and can be associated with a suppression
16. first field always contains eight dashes e The second field provides the date the call originated e The third field provides the time the call originated e The fourth field provides the line being used e The fifth field provides the line or station using the line from the fourth field Call Detail Recording reports calls based on events change of call states e The first field is the time the associated event occurred The time is an offset from the start time of the call indicated in the header e The second field describes the event associated with that call Events can be either a call state like hold or transfer or a user action like account code entry e The third field is data that further describes the action indicated in the second field N0013605 02 01 63 Printable line descriptions The following diagram shows an example of a header line indicating the start of a call report or the continuation of a call report after a transfer This report can have three four or five fields The date and time reflect the date and time the call started For incoming calls this is when the call is answered For outgoing calls it is the time the line is seized The LINE field is fixed at four digits The STN directory number DN ranges from two to seven digits in length For Outgoing tandem calls both the fourth and the fifth field are LINE Figure 49 Sample start header line SsSsSsa MM DD YY HH MM SS LINE XXXX STN
17. forward event Figure 46 Sample internal call with external call forward a 12 31 99 11 259 59 STN 222 LINE 0002 CALLING NUMBER 4032919123 BC SPEECH EXT CALL FWD STN 221 REASON CFAC 00 00 00 OUTGOING CALL DIGITS DIALED 5551212 00 02 47 CALL RELEASED N0013605 02 01 61 Norstar report field definitions The following diagram shows all of the lines available for printing by Call Detail Recording in the Norstar report Figure 47 Standard and CLID report formats 0 1 2 e 4 5 6 7 1234567890123 456789012345678901234567890123456789012345678901234567890 XXXX STN XXXXXXX XXXX LINE XXXX XXXX SSSlessS MM DD YY HH MM SS LINE SSrScs MM DD YY HH MM SS LINE MM DD YY HH MM SS LINE MM DD DY HH MM SS RECORD RESTART 00 00 00 INCOMING CALL RINGING 0 00 00 00 00 OUTGOING CALL 00 00 00 NO ANSWER RINGING 0 00 00 00 00 FROM TRANSFER 00 00 00 INVALID PASSWORD 00 00 00 HOLD 00 00 00 UNHOLD 00 00 00 ACCOUNT CODE 123 00 00 00 BUSY DIGITS DIALED 9369552 00 00 00 CONFERENCE STN2 7425 00 00 00 CONFERENCE LINE2 0052 00 00 00 CONFERENCE END 00 00 00 RESTRICTION PASSWORD 99 00 00 00 CALL CHARGES PULSES 00 00 00 CALL RELEASED 00 00 00 TRANSFERRED 00 00 00 FROM TRANSFER RECORDS LOST LINE 0015 BC SPEECH BC UNRESTRICTED DIGITAL BC RESTRICTED DIGITAL BC 3 1 kHZ AUDIO BC 7 kHZ AUDIO BC VIDEO CALLING NUMBER 4032919123 CALLING NUMBER 12345678901 CALLING NUMBER 403291
18. on the BOM List file 0 000000 cece eee eee 77 Adding a system to the BOM List file 0000 c cece eee 77 Modifying a system on the BOM List file 00 aaa 77 Deleting a system from the BCM List file anun ana aaa 78 Scheduling a Pull WanSiel cccccgepeeeicedwesacats tee ea ced EO ORE ETENERN GRDA 78 Adding a scheduled Pull Transfer 0 0000 eee eee 78 Call Detail Recording System Administration Guide Deleting a scheduled Pull Transfer schedule 000 00 eee eee eee Exiting from the CDR Pull Cent s ccccccatacceea dank seer aawne seas ee nee eee ROGGAIS 6 acu ecebstdehsseredsebeeceenedgseseeseesrteseteeesdvedsese N0013605 02 01 Figures Figure 1 The SUMMA WINTON ooo eaccetey bbe eeebeeresaeteug ce peeoeRarares 18 Figure 2 The Report Parameters Window occ ccs0ccvea deere cee a ews Cee ade ee 19 Figure 3 The Report Options window 0000 c eee tee 24 Figure4 The Market Parameters window cece eee eee 29 Figure 5 The Prefix Bin Settings window 00 ccc e eee eee eee 31 Figure 6 The Access Bin Settings and Suppress Length Settings window 32 Figure 7 The Configuration reminder window 00 cece eee eee eens 33 Figure 8 The Commit option window 00 0c eects 35 Figures The Undo option WINKOW suc cack eee ew hd wd dee eens E ana eee we ee 36 Figure 10 The Clip File option window 0 0000 c
19. this date and at the time specified Note If you want to select more than one day or date press and hold the Ctrl key on gt your keyboard while you select additional days or dates 6 Click the Browse button The Browse for Folder dialog box appears N0013605 02 01 79 7 Navigate to the folder where you want to store the Call Detail Recording data files and click the OK button Note You cannot create a folder from the Browse for Folder dialog box If you want to store the Call Detail Recording data files in a new folder you must use Windows to create the folder before you select it 8 Ifyou want Business Communications Manager to compress the Call Detail Recording data files into a single ZIP file before sending the information select the Zip CDR files before fetching check box Compressing the file before sending it reduces the amount of time it takes to transfer the information 9 If you want Business Communications Manager to delete the Call Detail Recording data files after it has successfully sent the files select the Delete Downloaded CDR files from BCM check box 10 Click the OK button The New CDR Pull Schedule screen closes and the new scheduled Pull Transfer appears in the Schedule Information box Deleting a scheduled Pull Transfer schedule 1 Inthe Schedule Information box click the Pull Transfer schedule that you want to delete 2 Click the Delete button The scheduled Pull Transfer is re
20. you click on Configuration in the menu bar the Configuration reminder window shown in Figure 7 appears Figure 7 The Configuration reminder window Summary Configuration Reminder Configuration Reminder Changes to Status and Startup are immediate yss Read Only Field Other changes exist requiring Commit or Undo fijo Call Detail Recording System Administration Guide 34 The Configuration reminder window updates automatically as changes are made to other parameters Changes do not go into effect until Commit or Undo are assigned The following table shows the parameter you can configure using the Configuration reminder window Table 8 Configuration reminder window Changes to Status and Startup Other changes exist requiring are immediate Commit or Undo Yes Yes No Note In the Configuration Reminder window the Changes to Status and Startup are immediate and Other changes exist requiring Commit or Undo parameters are read only fields Using the Configuration menu The Configuration menu is available from all of the Call Detail Recording Administration window The three options under Configuration are Commit Undo and Clip File Figure 8 Figure 9 and Figure 10 show the three Configuration option windows Configuration Commit Call Detail Recording Administration maintains a copy of all options and parameters internally Changes made are not applied until the Commi
21. 00 00 00 INCOMING CALL RINGING 0 32 00 00 39 HOLD 00 01 12 UNHOLD 00 02 47 CALL RELEASED Norstar CLID reports When you select this option CLID information received from the Business Communications Manager server for an incoming call prints between the report header and the event lines There is one occurrence of CLID information per call A CLID field does not appear in the report when CLID information is not available If you need Secondary CLID information you must configure the Primary Call Detail Recording to receive CLID information You must configure The Primary Call Detail Recording to print SL 1 CLID report format or Norstar CLID report format Note Call Detail Recording reports CLID information only for lines that are capable of delivering CLID You must configure the Business Communications Manager server to enable delivery of CLID information Norstar report field definitions The first Call Information line after the header line is the CALLING NUMBER It contains a maximum of 11 characters When information is incomplete one of the following messages appear e If the number is truncated the forward slash symbol precedes the digits received e Ifa partial CLID number is received x follows the digits received e Ifthe number field does not receive data UNKNOWN appears The second Call Information line is the NAME It contains a maximum of 15 characters e Ifthe name field does not r
22. 00400 EEO ADAO EE REDO eaaa 15 About Call Detail Recording lt cacaccsvanew awe ehees tI riran ETORREN ROR ERRORS EOS 15 Call Detail Recording provides information about 15 You can use information collected by Call Detail Recording to 15 Your role as System Administrator 00 000 cece 16 Chapter 2 Configuring Call Detail Recording 0 cece eee eee eee 17 Configuring the Call Detail Recording Summary parameters 2000000 00s 18 Configuring the Report Parameters 000 00 c eee 19 Report formals and ypes aia t Seite eee es ies Suet key aioe aoe d aes 20 ER e d ITTELLA ETETEA EETA TAS TETTES 20 Assign the SL 1 report type 20 MES OPIN e aeaa a AEE E LAEE 21 Assign the Norstar report type 21 Peper VaneaGe x seeG eel iera ne TEE Ea 21 PEO PIGE sosit Ern ari Erne rI Sob Oey sane eRe SFEER rE ETERON 22 Account Code Feature COJE 2525046 ccvirbarse sae cebeba cars denesdeenreeeee 22 Account COO IE erreren eirata EE oR ATES Od wee DRE Cee ES 23 Using Account Codes s ccccacei bide be bereaeredneune eeeO Ewe Ea 23 Configuring the Report Oplons s o0s08e shsiss dew eeweree Gabe URES code aE eee ates 24 DPS Onl eea Salo on eaee ha ties Sees ts a tear bhakti S Sota decals 25 Meade FO votenced ote h ROG SG at ENAERE FERIENE et EAAS REPENRE 25 DES HE v344 cag O E eke fo OES NEEE SS OED MERE RE LI AEE SLES dS SEES 26 Connect Char CharaCi fS Giese nar Aas cae Sead digi ceeded ie onesies ek he a a a 26 melee ts opece
23. 9123x NAME Peter Pan LONG DISTANCE UNKNOWN DNIS NUMBER 4032652300 PRI SERVICE PUBLIC PRI SERVICE PRIVATE PRI SERVICE TIE PRI SERVICE FX PRI SERVICE OUTWATS PRI SERVICE SWITCHED DIGITAL PRI SERVICE INWATS PRI SERVICE INTL INWATS PRI SERVICE 900 HOSPITALITY VACANT HOSPITALITY BASIC HOSPITALITY MID HOSPITALITY FULL EXT CALL FWD STN 4221 REASON CFAC EXT CALL FWD STN 4222 REASON CFB EXT CALL FWD STN 4227 REASON CFNA VOIP CALL Call Detail Recording System Administration Guide 62 The following diagram shows an example of the lines available for printing by Call Detail Recording in the Real Time report Figure 48 Real Time record format 0 1 2 3 4 5 6 7 1234567890123 456789012345678901234567890123456789012345678901234567890 MMDDYY HHMMSS LINE STATION CLID NUMBER NAME DNIS TYPE EVENT 030193 154615 0019 6137635122 Alan Smith UG 030193 154615 0019 6137635122 4032632300 U D 030193 154615 0019 7343 6137635122 Alan Smith UA 030193 154615 0019 7343 6137635114 Alan Smith UN 030193 154615 0019 7343 6137635122 Alan Smith UT 030193 154615 0019 7343 6137635114 Alan Smith UR 012398 234900 12345 HV 012398 234900 12345 HB 012398 234900 12345 HM 012398 234900 12345 H F Norstar Standard and CLID report description For non Real time Standard and CLID reports each line has a maximum of three fields except for the header line The header line has a maximum of five fields e The
24. E SER RS eee RR 59 Norstar report field defini ons cass eer cde es owes awn ee de erak ened nae 61 Norstar Standard and CLID report description 2 000 0c eee eae 62 Printable line desenpuonie s c 209sc0e8446005 0054 e490 080408 eas dents eean 63 Norstar Real Time record description 2 005 c c c0ces see ede ks cheba weke ne 66 Real Time Hospitality record format 0 2 00 eee 67 Advice of charges at end of call cccnceiecieisd eee enrn seein Pease cei seaaes 68 Chapter 4 Install CDR Client application 000 cece eee 71 Call Detail Recording display o ietro s0sccicecbeert daseieat roenn khanna sei taaki 72 The CDR Cent WINN Gatien cheek hes ee eeduiee debut RED ped Rew 72 Call Detail Recording Record Security sesrssseicreersiiessrestan i iak anti bak ees 783 CDR Group User Administration ci iciscacde tease esiscedetad geen beds EEEL TAE 73 CDR User Management additional information 0000 cece ee 74 CDR Pull CIERNE 5 cocectgeec teases GOS ceed Fe eS SARE EEE OER d LOS e eRe HS ee 74 Preparing the Business Communications Manager 000 cece eeu 75 Staring ine CDRA Pull Clent 2icsccreteeciakesaceteteebabseedebiwsegeaneees 75 Configuring the BOM List file oo 2s2 064ocedbe de wee bebe natinat RE eee eGR ee 76 Creating a BCM Listfile it cniesteep cert tne ered siune Shek aided Sh cds ae dca 76 Selecting a BOM List fle scsieckeads Qoeeehacdemeeruanees Pokus ese RRER AA 76 Configuring the systems
25. Guide 24 Configuring the Report Options Click the Report Options heading to display the Report Options window Figure 3 The Report Options window Report Options Report Options Date Format Header Format DNIS Info Connect Char Digit Suppression Record x digits when no answer supervision Clip File Schedule Clip File Size 100KB CDR Disk Space Limit MB MM DD YY T Line S tation x Enable m Disable Disable bef ja File size bd fi 4 400 The following table shows the parameters you can configure using the Report Options window Table 5 Report Options parameters Date Format MM DD YY DD MM YY YY MM DD Header Format Line Station Source Destination DNIS Info Disable Enable Connect Char Disable Enable Digit Suppression Disable Enable Unsupervised Lines Suppressed 11 3 to 24 After x Digits Clip File Schedule Daily Weekly Monthly File size File size 100KB 14 1 400 KB 10 to 50 Disk Space Limit 400 MB 2 to 800 Caution Some of the above parameters are market specific If the parameter value does not match the trunk property Call Detail Recording can produce incorrect reports If you are using a Call Accounting package to process reports consult your software vendor before you make any changes File size is used only when this option is selected in the Clip File Schedule
26. Manager system In the Name box type the System Name of the Business Communications Manager system In the IP Address box type the IP address of the Business Communications Manager system In the User ID box type the user name for the User Profile you want the CDR Pull Client to use to connect to the Business Communications Manager system Note The user name you must enter in the User ID box is the name you gave the user profile that you created in Setting up the Call Detail Recording user account on page 43 Note The User Profile you use must be assigned to the CDRUserGroup For more information about User Profiles refer to the Business Communications Manager Programming Operations Guide 5 In the Password box type the password for the User Profile you are using Note The password you must enter in the Password box is the password you assigned to the user profile that you created in Setting up the Call Detail Recording user account on page 43 6 Click the Add button The name of the Business Communications Manager system appears on the BCM Name list Modifying a system on the BCM List file To change the connection information for a Business Communications Manager system on the BCM List file 1 Inthe BCM Names list click on the name of the Business Communications Manager system you want to change Call Detail Recording System Administration Guide 78 2 Make the required changes in the N
27. N 013 00 DN0285 T181000 07 19 17 33 00 00 04 45678 00000 000000 The following diagram shows an example of end of call with charges not available Figure 23 Sample end of call with charges not available N 001 00 DN0285 T181000 07 19 17 43 00 00 02 888 Norstar reports Use Norstar reports when the you assign the Business Communications Manager Call Detail Recording output to a printer or Call Accounting package designed to use the Norstar report This section describes the Norstar reports and explains how to interpret the reports Norstar report types The Call Detail Recording supports four different Norstar report types e Norstar Standard reports e Norstar CLID reports e Norstar Real Time report e Norstar All report Norstar Standard reports Norstar Standard reports always start with a header line indicating the date MM DD YY time HH MM SS LINE field and STN field The reports have at least one event line showing an event and time stamp The following diagram shows an example of an Outgoing call in Standard format Figure 24 Sample outgoing call SSeS 04 04 99 11 39 43 LINE 0003 STN 7425 00 00 00 OUTGOING CALL DIGITS DIALED 5551212 00 00 37 ACCOUNT CODE 87 00 12 59 CALL RELEASED N0013605 02 01 51 The following diagram shows an example of an Incoming Call in Standard format Figure 25 Sample incoming call ai See 04 04 99 12 00 01 LINE 0083 STN 7726
28. NAME UNKNOWN 00 00 00 INCOMING CALL RINGING 0 32 00 00 39 HOLD 00 01 12 UNHOLD 00 02 47 CALL RELEASED N0013605 02 01 53 Norstar Real Time report Real Time call records are one line long All Real Time records begin with an asterisk to differentiate them from non Real Time call records Real Time records are generated only when CLID Information is available Real Time records also generate five call states and four Hospitality types Call Detail Recording generates the Norstar Real Time report options using letter codes as shown in the following table Table 13 Norstar report options and letter codes Letter code Report option G Ringing D Dialed Number Identification Service DNIS A Answered N No Answer T Transfer R Released HV Hospitality vacant HB Hospitality basic HM Hospitality mid The RINGING call state is unique to Real Time records It indicates a ringing line as soon as Call Detail Recording receives the CLID Information The Dialed Number Identification Service DNIS record is reported only if the line delivers the DNIS information If present it follows the RINGING record The following diagram shows an example of a call ringing with DNIS answered and released Figure 30 Sample call with DNIS 030198 154615 0019 6137635114 John Doe UG 030198 154615 0019 6137635114 4037352000 U D 030198 154623 0019 7832 6137635114 John D
29. NAME UNKNOWN LONG DISTANCE DNIS NUMBER 8002349876 BC SPEECH 00 00 00 INCOMING CALL RINGING 0 15 00 00 20 HOLD 00 00 25 TRANSFERRED Secs aes 03 02 98 15 50 00 LINE 0022 STN 7169 00 00 00 FROM TRANSFER 00 00 00 UNHOLD 00 02 00 CALL RELEASED Auto Attendant and Call Center station set numbers When the Auto Attendant answers incoming calls the station set number reports as the DN of the Auto Attendant When Call Center answers incoming calls the station set number reports as the Control DN CDN of the Skillset that answered the call N0013605 02 01 55 Standard Hospitality record format The Hospitality record represents four states of room occupancy vacant basic mid and full Room number lengths range from one to five digits The following diagram shows an example of a Standard Hospitality record with room 12345 status set as vacant Figure 33 Sample room status vacant SSSssesS 23 01 98 23 49 00 STN 12345 HOSPITALITY VACANT The following diagram shows an example of a Standard Hospitality record with room 732 status set as basic Figure 34 Sample room status basic qersaass 23 01 98 23 49 00 STN 732 HOSPITALITY BASIC The following diagram shows an example of a Standard Hospitality record with room 73 status set to mid Figure 35 Sample room status mid 23 01798 23 49 00 STN 73 HOSPITALITY MID The following diagram shows an example of a
30. Part No NO013605 02 01 May 24 2006 Business Communications Manager Call Detail Recording System Administration Guide NORTEL NETWORKS Copyright 2004 2006 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc Trademarks NORTEL NETWORKS is a trademark of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners N0013605 02 01 Contents Gening Started cscs ie ccccsassiaedapseeeaseerresesedaessacsreauaes 11 Deri VOU OG ERTER EITT A A oa e ed Mae Rieamanlee dae weet dad ah cas agent 11 Emergency 911 Dialing lt 2ccccceeie serio eee eer GeoeGhb ede oe ieee wen oem e 11 Watt SOMVSTNGNS 5 35 6 604 S64 WRG Sede Be TSS GORENG SORE ERE ES GRE 4 3 RR ES RES 12 POON erer hee wae BORO ES AERA DERE ORE SONS ERRRKE PRED SE aE HORE ENERE RR 12 Related publicallons 4 06005 cde eee e eee eee TEESE EERE Rw ERE ae tanki 13 Chapter 1 Introduction 4 65 064586 60400060
31. Recording System Administration Guide 40 Features of Data File Transfer e You can schedule a data file transfer so that the Business Communications Manager system sends the data files on a regular basis daily weekly or monthly and at a specified time e You can manually start the transfer of data files from the Business Communications Manager system when you need the Call Detail Recording information immediately e Business Communications Manager can compress the Call Detail Recording information to reduce the amount of time it takes to transfer the files e Business Communications Manager can automatically attempt to re send the data if the initial data transfer fails e Only the files that have not been sent before are transferred Central server requirements The server you are transferring the Call Detail Recording information to must have the following e an FTP Server application installed e a Central Client can schedule and initiate Pull Transfers for Pull Transfer only e aZIP UNZIP utility installed e ausername password defined for use by the Business Communications Manager system that has the appropriate access for FTP transfer e the FTP Server application is configured to receive connections from the desired Business Communications Manager systems e write permissions are granted to the appropriate directories for putting the files transferred from the Business Communications Manager system e auser account in th
32. Standard Hospitality record with room 7 status set to full Figure 36 Sample room status full E 23701798 23 49 00 STN 7 HOSPITALITY FULL Call Detail Recording System Administration Guide 56 Target line Physical lines When Target lines are used on digital trunks the Call Detail Recording reports show both the target line and the physical line number The following diagram shows an example of an incoming call on a target line The target line number is 101 and the physical line number is 38 Station 7466 answers the call Figure 37 Sample target line and physical line FAS RESE 12 12 97 12 00 01 LINE 0101 STN 7468 00 00 00 INCOMING CALL LINE 0038 00 28 33 CALL RELEASED Busy reports Call Detail Recording produces two types of busy reports e Direct Inward Dial e Target Line Direct Inward Dial DID busy A call rings busy when the digital line is set up as a DID line requiring receive digits to route the call through the Business Communications Manager server via a target line If all target line destinations are busy the unit returns a busy signal instead of routing the call to the prime station set Call Detail Recording produces a busy report The following diagram shows an example of a busy call to a set with DID Figure 38 Sample busy call with DID fbr aa aaa 03 02 99 15 09 32 LINE 0235 00 00 00 BUSY LINE 0035 Target line busy A call rings busy when a t
33. XXXXXX The following diagram shows an example of the line following the header line when Call Detail Recording or the Business Communications Manager server re starts Figure 50 Sample restart line RECORD RESTART The following diagram shows an example of the line following the header line with all five fields or after the CLID Information The time in the header line shows when the call is answered This time minus the ringing duration the third field shows when the call starts ringing Figure 51 Sample call ringing line 00 00 00 INCOMING CALL RINGING 0 04 The following diagram shows an example of the line following the header line with all five fields The time in the header line field shows when the call is initiated Figure 52 Sample outgoing line 00 00 00 OUTGOING CALL The following diagram shows an example of the line following the header line when an incoming call is unanswered Figure 53 Sample unanswered call line 00 00 00 NO ANSWER RINGING 0 22 Call Detail Recording System Administration Guide 64 The following diagram shows an example of the line indicating when an incoming call receives busy treatment Figure 54 Sample busy line 00 00 00 BUSY The following diagram shows an example of the line indicating when the call is put on hold or taken off hold Figure 55 Sample hold and off hold lines 00 00 04 HOLD 00 00 06 UNHOLD
34. XXXXXXXXXXXXXXXXXXXXX DIGITS DIALED 123456789 1234 The following diagram shows an example of the line indicating when the user or caller enters an invalid password Figure 61 Sample invalid password line 00 00 00 INVALID PASSWORD The following diagram shows an example of the line indicating when an account code is entered Account codes can be a maximum of 12 digits Figure 62 Sample account code line 00 00 00 ACCOUNT CODE XXXXXXXXXXXX The following diagram is an example of the line indicating when a password is entered The password ID is a maximum of two digits 00 99 The report indicates the password override ID and not the password itself Figure 63 Sample password 00 00 00 RESTRICTION PASSWORD XX The following diagram shows an example of the line indicating the last line of a call report if the call states are missed or if a call is missed altogether It is followed by a carriage return and two line feeds so that there is a blank line before the start of the next call report Figure 64 Sample last line REPORTS LOST The following diagram shows and example of the line identifying the physical line of an incoming call on a target line The line number is fixed at four digits with leading zeros Figure 65 Sample physical line LINE XXXX Call Detail Recording System Administration Guide 66 The following diagram shows an example of the lines i
35. aes 37 Pal Tip Manel rietra atenianiee hone ened eeadwere Reade ee eee eae 38 Methods of Data File Transfer 0 000 eee 39 Data File Push Tansiol agocdus ewe co dae Paes oboe GS eee See eee ence 39 Data rie Full Wangan cacsckseseededeeskaceranKed savas gaedugearan eae 39 Features of Data File Wanslel ctsccdedescaaoianiveseiaedeetevaae Caateyeaun 40 Central server requirements Chee Rede ae beens eek ee wae alee 40 Scheduling the Push transfer of the Call Detail Recording information 40 Transferring the Call Detail Recording information immediately 43 Transferring the Data Files using a Pull transfer 0 00 0 e eee eee 43 Setting up the Call Detail Recording user account 43 Setting the Data Transfer type to Pull 44 Configuring the Central Client 44 Chapter 3 Call Detail Recording Reports 2 0c cece eee ee eee eee eee 45 Report logs 45 BLA SPOS cccccidatianeic ener age tiaweseetsoeude seen Gndeteenedcadasbaaec 45 SL 1 report types 45 SLod Peper Neld GsIiNiIIGNE csc4 ceuws es obeee ec AENDRE ETEEN AEEA kee 46 SL PepOtl opins 25 2 rore 5 Seka sae ded ebee whens Geet adechacatasyek Gees 47 Slet Standard NBN ch she Se Hath al Boe ARR eects Mea ed ech nent a Sark gn a bate Se alerts 47 Le GLID OOE sarsa erasten Okr EAEE TENON ENTIRE NARAR EIEREN 48 SL 1 Target line Physical lines 0 00 cece tittet tais 49 Auto Attendant and Call Center station set numbers
36. al Call Detail Recording user account to access the directory where the files are stored You must set up this user account on every Business Communications Manager system from which the Central Client will pull information To set up the Call Detail Recording user account 1 On the navigation tree click the Management key and click the UserManager heading The User Profile screen appears Call Detail Recording System Administration Guide 44 2 On the Configuration menu click Add User The User Profile dialog box appears In the User Name box enter the user name for the Call Detail Recording user account In the Password box enter the password for the Call Detail Recording user account In the Confirm Password box enter the password again In the Member Of box click CDRUserGroup N Oo oO fF OW Click the Save button Setting the Data Transfer type to Pull You must set the Data Transfer type to Pull on every the Business Communications Manager system from which the Central Client will pull information To set the Data Transfer type to Pull Start Unified Manager Click the Services key and then click the Call Detail Recording key Click the Data File Transfer heading The Data File Transfer screen appears 4 Click the TransferType drop list and then click Pull The Data File Transfer screen changes to display the current Call Detail Recording Pull statistics Note To reset the Call Detail Recording Pull sta
37. ame IP Address User ID and Password boxes 3 Click the Update button Deleting a system from the BCM List file To remove a Business Communications Manager system from the BCM List file 1 Inthe BCM Names list click on the name of the Business Communications Manager system you want to delete 2 Click the Remove button Scheduling a Pull Transfer After you have selected the BCM List file and added Business Communications Manager systems to the file you can schedule a time and date for the CDR Pull Client to perform the Pull Transfer Adding a scheduled Pull Transfer Scheduling a Pull Transfer includes e selecting the Business Communications Manager system e selecting the time and date e selecting a location to store the Call Detail Recording data files To schedule a Pull Transfer 1 Inthe BCM Names box select the Business Communications Manager system for which you want to schedule a Pull Transfer 2 Click the New button The New CDR Pull Schedule screen appears Click the Hour drop list and select the hour you want the Pull Transfer to start Click the Minute drop list and select the minute that you want the Pull transfer to start In the Date box click either the Day or the Date you want the Pull Transfer to start If you select a day the CDR Pull Client will perform a Pull Transfer once a week on this day and at the time specified If you select a date the CDR Pull Client will perform a Pull Transfer once a month on
38. arget line is involved with a call and a second incoming call tries to use the same line Call Detail Recording produces a busy report but does not include the target line information The following diagram shows an example of a call to a busy target line Figure 39 Sample busy call on a target line sracte 03 02 99 14 36 02 LINE 0035 00 00 00 BUSY Call Detail Recording reports busy only if the Business Communications Manager server is programmed to provide busy treatment N0013605 02 01 57 Bearer capability data When you assign Call Detail Recording to report in the Norstar CLID report format Call Detail Recording provides Bearer capability information associated with the call The following diagram shows an example of an incoming call with Bearer capability data Figure 40 Sample incoming call with Bearer capability 00 00 00 12 03 99 CALLING NUMBER NAME UNKNOWN BC SPEECH NO ANSWER 14 36 00 LINE 0035 7355303 UNKNOWN RINGING 0 02 gt Note This information appears in the Norstar report when the Business Communications Manager server supports Bearer capabilities PRI Call by call service When the ISDN Primary Rate Interface PRI trunk is installed in the Business Communications Manager server Call Detail Recording provides PRI Call by call service information as part of the CLID call records in Norstar CLID format The record provides both the service type an
39. available then no CLID Information report is delivered The following diagram shows an example of an incoming call on line 38 to station set 2221 with CLID enabled The CLID number available is 4037692000 Figure 15 Sample incoming call with CLID N 034 00 T038000 DN2221 04 04 15 32 00 10 24 4037692000xxxxxx The following diagram shows an example of an incoming call on line 37 to station set 2211 with Call Information enabled and the CLID number is not available Figure 16 Sample incoming call with Call Information and without CLID N 035 00 T037000 DN2211 04 04 14 22 00 12 04 The following diagram shows an example of an incoming call on line 38 to station set 7447 and transferred to station set 2223 Call Information is enabled and the Call Information number available is 4032919001 Figure 17 Sample incoming call transferred with Call Information available S 029 00 T038000 DN7447 04 04 15 02 4032919001xxxxxx E 030 00 T038000 DN2223 04 04 15 07 4032919001xxxxxx N0013605 02 01 49 SL 1 Target line Physical lines When Target lines are used on digital trunks reports show both the target line number and the physical line number The following diagram shows an example of an incoming call on target line 103 and transferred to another station set The physical line is 37 Figure 18 Sample target line transfer S 029 00 T037103 DN7499 04 04 15 02 E 030 00 1037103 DN7370 04 04 15 07 Auto Att
40. ber DNXXXX STN number CF00001 Conference number 17 Blank Blank space 18 24 TerlD TXXXXXX Line number DNXXXX STN number 25 37 Blank Blank space 38 48 TimeStamp MM DD HH MM Time stamp 49 Blank Blank space 50 57 Duration HH MM SS Call duration 58 Blank Blank space 59 90 Digits XXX X Dialed digits 50 61 AccCode XXX X Account code C report Table 11 Field definitions for line 2 Column Name Format Definition 3 18 CLID XXX X CLID number 11 15 AOCE XXXXXX XX Call charges 11 15 Pulse Charge nnnnn Pulse charge for the call Valid only for ETSI ISDN 00000 32767 lines which support AOCE 17 22 Currency nnnnn Currency charge for the call Valid only for DASS2 and Charge 000000 999999 ETSI ISDN lines which support AOCE N0013605 02 01 47 SL 1 report options Call Detail Recording generates the SL 1 report options using letter codes as shown in the following table Table 12 SL 1 report options and letter codes Letter code Report option Initialization report Normal report Start report End report Authorization report Charge report ZO YI Mo z Conference Charge report The I Initialization report option contains only the report type and time stamp The S Start option E End option M Conference charge option and C Charge option reports do not contain the duration field The E End option report does not
41. ble From the Support Call Charge list box select Enable or Disable From the Answer Supervision list box select Enable or Disable In the Call Filter Duration box enter a number between 0 and 30 In the Hospitality Record box select Enable or Disable N0013605 02 01 31 Configuring the Prefix Bin Settings Click the Prefix Bin Settings heading to open the Prefix Bin Settings window Figure 5 The Prefix Bin Settings window Prefix Bin Settings Prefix Bin Settings Prefix 1 Format 0 99999999 Prefix 2 fi Prefix 3 ie Prefix 4 a Prefix5 411 Prefix 6 a Prefix 7 eo o Prefix 8 oo Prefix filter If you select the Prefix filter you must also specify the prefix digits The Prefix option allows you to monitor and report all long distance calls calls to certain area codes or calls to specific numbers If the first digits dialed match one or more of the programmable prefix strings the call is reported otherwise the call is not reported You can have a maximum of eight prefix strings assigned at one time The maximum length for each prefix string is eight digits The Prefix filter default settings are 0 1 90 91 411 and 9411 Assign or change Prefix Bin Settings To assign or change a Prefix filter 1 On the navigation tree click the Services key and click the Call Detail Recording key 2 Click the Prefix Bin Settings heading The Prefix Bin Settings window opens 3 In the Prefix 1 list box
42. coming call with VOIP si cscseecce weeds wodeta eee ANTERE DRAA 58 Sample incoming call with DNIS 2 0 0c eee eee 58 Sample call with digit separator 0 0 0 c eee 59 Sample external call with external call forward 00 00 e eee ee 60 Sample internal call with external call forward 0 000 eee ee 60 Standard and CLID report formats 00 0 0 cece eee 61 Real Time record ormat cic cccccbseekdsend bee eaddwte chee geharemen 62 Sample start header We wick veo cwe eae Des tuitid nME NANN 63 Sample resta NE occ tvanennss kenenesaeadteane Heeb aeees arses eS 63 Sample callininging lO srera rri dads aera een d Vebve ess eeed 1 eases 63 Sample OUGOM NE fcc e ew dhe we dee eee Bae eee 63 Sample unanswered call line 006 0 0c eee 63 Sampe BUSY INE cecia deans etemite E names se caeeee aces eeee day Ga 64 Sample hold and on NOMNNGS vibes tceeheeeecdehiwhesteuleteasn beeen 64 Sample conference start and end lines 0 000 cee eee 64 Sample call transfer line 0 00 0 cee 64 Sample call transfer from line 1 2 2 2 00 0 cee 64 Sample end Call IMG iio ss ai tadoy eees ene e Seg SEES WEE Ge ted Rees 64 Sample digits dialed WWE sci wes cowed one ne dubwa bad iiiki denne enews 65 Sample invalid password line 0000 eee ee 65 Sample account code lite 224052854 e isidir She lad deer edsadees 65 Sample PAGSWOl 5 cccadhenadke Ma dene aget dee wa Leena nee eae Ree es 65 Sample
43. cording service Description Displays a description of the Call Detail Recording service Status Allows you to view and change the operating status of the Call Detail Recording service The status can be Up or Down To change the Status click the Status drop list and select one of the following options Select Up to enable the Call Detail Recording service Select Down to disable the Call Detail Recording service Startup on Reboot Allows you to set whether the Call Detail Recording service starts automatically when the Business Communications Manager system is rebooted To change Startup on Reboot click the drop list and select one of the following options Select Enable Automatic if you want the Call Detail Recording service to start up automatically when the Business Communications Manager system is rebooted Select Enable Manual if you want to manually start the Call Detail Recording service when the Business Communications Manager system is rebooted Select Disable if you want the Call Detail Recording service to be disabled when the Business Communications Manager system is rebooted N0013605 02 01 19 Configuring the Report Parameters Click the Report Parameters heading to display the Report Parameters window Figure 2 The Report Parameters window Report Parameters Report Parameters _4 Format Norstar w Report Type All Language English Report Filter an
44. d service ID for incoming and outgoing calls The following diagram shows an example of an incoming call using the TIE service with service ID 0 and the corresponding outgoing call using the PUBLIC service Figure 41 Sample PRI SseseSsS 01 01 98 01 38 00 LINE 0001 221 CALLING NUMBER 6135551212 NAME UNKNOWN UNKNOWN DNIS NUMBER 9772210 BC SPEECH PRI SERVICE TIE 0 00 00 00 INCOMING CALL RINGING 0 00 00 01 35 CALL RELEASED SSS s 01 01 98 01 38 00 LINE 0023 223 BC SPEECH PRI SERVICE PUBLIC 00 00 00 OUTGOING CALL DIGITS DIALED 9772210 00 01 35 CALL RELEASED Note Business Communications Manager only supports PRI with the necessary gt hardware installation and the PRI trunks configuration to deliver PRI call by call service information Call Detail Recording System Administration Guide 58 Voice over IP calls Calls both incoming and outgoing that use the Voice over IP VoIP protocol appear in the CLID report The following diagram shows an example of an incoming call using Voice over IP Figure 42 Sample incoming call with VoIP noS i 12 03 99 14 36 00 LINE 0035 CALLING NUMBER 7355303 NAME UNKNOWN UNKNOWN BC SPEECH VOIP CALL 00 00 00 NO ANSWER RINGING 0 02 Dialed number identification service Certain trunk types support the delivery of Dialed Number Identification Service DNIS Call Detail Recording supports the reporting of DNIS as part of the CLID call reports
45. de immediate call information to database applications through Real Time call records e track changes in room occupancy status Call Detail Recording System Administration Guide 16 Your role as System Administrator As System Administrator you perform the initial and ongoing administration tasks Your tasks include e administering Call Detail Recording e determining Account codes used as references for tracking telephone calls e interpreting reports A Warning SECURITY ALERT Call Detail Recording provides information such as the date and time of the call digits dialed incoming call information and call time elapsed This includes sensitive and personal information such as telephone banking numbers credit card numbers and personal identification numbers Digits dialed are not maintained as confidential As System Administrator it is solely your responsibility to advise the system users that their telephone dialing information can be monitored and recorded Further LAN based access to call records passive or real time demands a greater emphasis on call record security Limitations and security arrangements can vary depending on the network environment and how the customer administers and limits access to the call records Consult with the appropriate members of your organization regarding the proper safeguards N0013605 02 01 17 Chapter 2 Configuring Call Detail Recording Call Detail Recording use
46. dial numbers create a record so that you have all the numbers and codes available Programming applies to both North America and International telephones in your Business Communications Manager system Emergency 911 Dialing Emergency 911 Dialing is the capability to access a public emergency response system State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary Ask your local telecommunications service provider about compliance with applicable laws and regulations Emergency 911 Dialing may not apply to International systems Call Detail Recording System Administration Guide 12 Text conventions This guide uses the following text conventions Bold italic text Forward slash Acronyms Is used to highlight a programming level within the Unified Manager menu Example ALL report type Indicates new terms and book titles Example Business Communications Manager Installation and Maintenance Guide Separates names where two actions are assigned to one button Example MM DD YY This guide uses the following acronyms AL AOCE ASM ATA BRI CDR CFAC CFB CFNA CLASS CLID CMS DID DISA DN DND DNIS DRT ERC ETSI HS Alarm Advice of charges at end of call Analog Station Module Analog Terminal Adapter Basic rate interface Call Detail Recording Call Forward all Calls Call Forward Busy Call Forward No Answer Custom Loca
47. ds Call report A type of report created by Call Detail Recording This report includes information about a call s duration and number dialed Call report information is collected to itemize telephone activity CLASS Custom Local Area Signalling Services is a collection of services from the local telephone company CLID When available from the local telephone company Calling Line Identification shows the calling number on the telephone display CMS Call Management Services is a collection of services from the local telephone company CMS is a part of CLASS Default A value that Call Detail Recording assumes unless another one is specified Call Detail Recording System Administration Guide 82 External Call Forward A Business Communications Manager telephone is configured to forward calls to destinations external to the system using outgoing lines Hospitality Record A type of record created by Call Detail Recording that provides the room occupancy status whether vacant basic mid or full ISDN Integrated Services Digital Network is a worldwide digital communications network Norstar report format An English language syntax organization of call reports Physical line The physical connection between the Business Communications Manager system and the outside world SL 1 report format The organization of information that Call Detail Recording data must be translated into before the data it con
48. e CDR Group on the Business Communications Manager system for Pull Transfers only Scheduling the Push transfer of the Call Detail Recording information You can schedule a Data File Push Transfer to occur on a regular basis When you create the schedule you need to specify e where the files are transferred to e how often the transfer should occur e on which day the transfer starts e at what time the transfer starts To schedule a transfer of the Call Detail Recording information 1 On the navigation tree click the Services key and click the Call Detail Recording key 2 Click the Data File Transfer heading The Data File Transfer screen appears N0013605 02 01 41 3 Configure the Data File Transfer parameter according to the following table Table 9 Data File Transfer parameters Machine Name Setting Description Transfer Type Allows you to select how often the Call Detail Recording information is sent to a central server Push Daily The information is sent once a day at the time entered in the Transfer Time box Push Weekly The information is sent once a week at the time entered in the Transfer Time box and the day entered in the Day of Week box Push Monthly The information is sent once a month at the time entered in the Transfer Time box and the date entered in the Day of Month box Pull Sets the Business Communications Manager system in Pull mode so that it will accept data file transfer req
49. e a 2 2 kee de keto edk eS Gada Shee SaW RRR hE Vode Cos Ce RE EKER ERS BE 27 Chip File Soneguile irs risake peed Pee kek V4 Reha 28a 4 ER ORG awh eaees 28 File Glee ETAL EAT ATTENT A TATE TIETE TTT 28 CDR DEK Space ltl siccrreriseriodriero kit Teter deca Peer REA bone ee 28 Configuring the Market Parameters snnunan ananuna 29 Assign or change Market Parameters sssserrrssosrerekr eneit arire s eee eae en 30 Configuring the Prefix Bin Settinge lt 2224660625005 ve eraras re Vee ba des dereira N 31 Call Detail Recording System Administration Guide Prefix filter 31 Assign or change Prefix Bin Settings 000 c eects 31 Configuring the Access Bin Settings 0 0c cee eee 32 Access Bin Settings 32 Suppress Length Settings 33 Assign or change Access Bin Settings and Suppress Length Settings 33 Saving COnNGUIATION changes sccceatan ba ceba tessa tee ee RRee des HH ORE SEDERE EN 33 Using the Configuration MENU 2 nici dsee ce dicdatedeetGSebee device beecieahariens 34 CICA ATU TI seisena mi ala ee ae Sede dae aed dens ines O hema ke Alec 34 COMMENTO hacen ai eie shen tes hauSone need bina eee SAGs heed okeS 35 Contours UNA ssi td d oe iw bond ew doh oe dead eats EARE eae de 35 UE CE A chee a eee ee eae ali ones EAR nerds dak aoe Greene ae Soe 36 COMmIQUISICHW Clip FIG occ ncdscans te cdaciahesodnddd meee ieeren st ecaadeae kes 36 CMe Files cena reese ngs epee ated RR aR Sed Rhee aceite OF gion edo
50. eceive data UNKNOWN appears The third Call Information line is the call type indicating when the call is a long distance call e Ifthe call type field does not receive data UNKNOWN appears Call Detail Recording System Administration Guide 52 The following diagram shows an example of an incoming call with CLID Figure 26 Sample incoming call with CLID UNKNOWN BC SPEECH Scores 04 04 99 11 12 01 LINE 0013 STN 7465 CALLING NUMBER 4032919123 NAME UNKNOWN 00 00 00 INCOMING CALL RINGING 0 32 00 00 39 HOLD 00 01 12 UNHOLD 00 02 47 CALL RELEASED The following diagram shows an example of an abandoned no answer incoming call with CLID Figure 27 Sample call with CLID not answered aa alates 04 04 99 20 30 00 LINE 0035 CALLING NUMBER 4032919123 NAME UNKNOWN UNKNOWN BC SPEECH 00 00 00 NO ANSWER RINGING 3 15 The following diagram shows an example of a call report with CLID number truncated Figure 28 Sample call with truncated CLID UNKNOWN BC SPEECH palace agai 04 04 99 11212701 LINE 0013 STN 7465 CALLING NUMBER 12345678901 NAME UNKNOWN 00 00 00 INCOMING CALL RINGING 0 32 00 00 39 HOLD 00 01 12 UNHOLD 00 02 47 CALL RELEASED The following diagram shows an example of a call with only a partial CLID number Figure 29 Sample call with partial CLID UNKNOWN BC SPEECH i 04 04 99 11 12 01 LINE 0013 STN 7465 CALLING NUMBER 1234567890x
51. ee eee 37 Figure 11 Sample ouigoing call scc5 cesocdeeseces poked ieee ene Gases ieeees 47 Figure 12 Sample incoming tall 5 cscs cack ok eee Dba eee Baas ke eae wee 47 Figure 13 Sample call transie 22 226 ecacee sees eeeds ae ee nenna Seed e eee 47 Figure 14 Sample conference call 0 cece teens 48 Figure 15 Sample incoming call with CLID 00 0000 eee 48 Figure 16 Sample incoming call with Call Information and without CLID 48 Figure 17 Sample incoming call transferred with Call Information available 48 Figure 18 Sample target line transfer 0 00 0 cece ee 49 Figure 19 Sample end of call with charges rounded down 20 000 e0eee 49 Figure 20 Sample end of call with charges rounded up 00020 cece reece 49 Figure 21 Sample end of call with pulse charges 0000 cee eee eee eee 49 Figure 22 Sample end of call with no charge 00 ccc eee ee 50 Figure 23 Sample end of call with charges not available 000000ee 50 Figure 24 Sample outgoing call 6cccceeiccevee der erbee td eeeew eres errire iied 50 Figure 25 Sample incoming call cee ee ek ke ee eee 51 Figure 26 Sample incoming call with CLID 0 0000 cece eee 52 Figure 27 Sample call with CLID not answered 0 000 cece eee eee 52 Figute 28 Sample call with truncated CLD 3 cece ewes eee eee ks Dead eee 52 Figure 29 Sample call with partial CUID ccedcece
52. endant and Call Center station set numbers When the Auto Attendant answers incoming calls the station set number reports as the DN of the Auto Attendant When Call Center answers incoming calls the station set number reports as the Control DN CDN of the Skillset that answered the call Advice of charges at end of call AOCE On ISDN ETSI lines only the cost of a call is available on an SL 1 record Cost appears in dollars or pulse units The maximum amount chargeable to an SL 1 account is 999999 or 99999 units The following diagram shows an example of end of call with currency charges of 123 45 The amount is rounded down to the nearest dollar Figure 19 Sample end of call with charges rounded down N 003 00 DNO285 T181000 07 19 16 43 00 00 02 999 00000 000123 The following diagram shows an example of end of call with currency charges of 123 50 The amount is rounded up to the nearest dollar Figure 20 Sample end of call with charges rounded up N 002 00 DNO285 T181000 07 19 17 21 00 00 03 888 00000 000124 The following diagram shows an example of end of call with pulse charges of 456 units Figure 21 Sample end of call with pulse charges N 012 00 DNO285 T181000 07 19 17 31 00 00 02 99 00456 000000 Call Detail Recording System Administration Guide 50 The following diagram shows an example of end of call with zero charges Figure 22 Sample end of call with no charge
53. information on incoming calls as the events occur This information appears in a Real Time Call record About Call Detail Recording Call Detail Recording provides information about e date and time of the call and digits dialed e the originating and the terminating line or station set e whether an incoming call was answered e elapsed time between origin of a call and when it was answered e whether a call was transferred or put on hold e call duration e call charges e calls associated with Account codes e incoming call Calling Line Identification CLID information e Bearer Capability of the line in the call e Hospitality records for room occupancy status e Real Time records for ringing DNIS answered unanswered transferred and released events for incoming calls with CLID information and Hospitality room occupancy status Note Call Detail Recording delivers Custom Local Area Signalling Services CLASS Call Management Services CMS Automatic Number Identification and Dialed Number Identification Services DNIS in the form of CLID reports Contact your customer service representative for more information You can use information collected by Call Detail Recording to e allocate telephone costs to departments or individuals e charge back telephone costs to billable clients through Account codes e determine whether the telephone system is being used efficiently e guard against abuse of the telephone system e provi
54. ion Guide 26 DNIS Info The Dialed Number Identification Service DNIS provides the number the caller dialed to reach the Business Communications Manager system You can enable or disable the DNIS Info parameter The DNIS Info default is Enabled This parameter applies to the Norstar Record Format only Not all trunks support DNIS To enable or disable the DNIS Info options 1 On the navigation tree click the Services key and click the Call Detail Recording key 2 Click the Report Options heading The Report Options window opens 3 Inthe DNIS Info list box select Enable or Disable Connect Char Characters Normally Call Detail Recording reports all the digits the user dialed to connect a call The digits can include digits responding to prompts from an Auto attendant extension transfer or voice mail service To distinguish between digits dialed to connect the call and digits dialed after the call is connected you can insert an between the two sets of digits You can enable or disable the Connect Char parameter The Connect Char default is Disabled To enable or disable the Connect Char options 1 On the navigation tree click the Services key and click the Call Detail Recording key 2 Click the Report Options heading The Report Options window opens 3 Inthe Connect Char list box select Enable or Disable Note Some of the Report Options parameters are market specific If the parameter value does no
55. ions Manager system sends the Call Detail Recording data files to the central server The advantage of the Push Transfer is that you configure the data transfer parameters on the Business Communications Manager system using Unified Manager No additional applications are required You can use the Push Transfer to send Call Detail Recording data files from any number of Business Communications Manager systems but it is most beneficial when you are transferring from a smaller number of systems Data File Pull Transfer When you use a Pull Transfer an application running on the central server the Central Client downloads the Call Detail Recording data files from the Business Communications Manager system When you use a Pull Transfer you configure the data transfer parameters on the Central Client The advantage of the Pull Transfer is that the central server determines the rate that the data files are transferred so the central server cannot easily be overloaded with transfer information You can use the Pull Transfer to transfer Call Detail Recording data files from any number of Business Communications Managers but it is most beneficial when you are transferring from a large number of systems Security note The Data File Pull Transfer uses a secure SSL interface to transfer the Call Detail Recording data files The Data File Push Transfer does not use a secure interface to transfer the Call Detail Recording data files Call Detail
56. iption The Real Time record is one line long beginning with an asterisk to differentiate it from other Norstar records This record contains eight fields e date in MMDDYY format e time in HHMMSS format e line number associated with the call e station set number associated with the call e CLID number e CLID name or DNIS number e call type e call state N0013605 02 01 67 The date field is a fixed length of six digits MMDDYY The month day or year are preceded by a leading 0 to keep the field length fixed For example 010501 is January 5 2001 The time field is a fixed length of six digits HHMMSS There are no separators between hour minute and second The line field shows the call being tracked The line is fixed at four digits and can have leading zeros For example 0019 is line 19 As the Real Time Hospitality record does not use the third field it does not contain any characters and appears blank The station set number field shows the station set associated with the call Station set numbers range from two to seven digits If the number is less than seven digits there are no leading zeros because this field is not fixed In the Real Time Hospitality record this field shows the room number Room numbers range from one to five digits The CLID Information field shows the calling number The number is a maximum of 12 characters 11 digits maximum and the and x character There is always informa
57. l Area Signalling Service Calling Line Identification Call Management Services Direct inward dial Direct inward system access Directory number Do not disturb Dialed Number Identification Services Delayed Ring Transfer Express routing code European Telecommunications Standards Institute Hospitality services N0013605 02 01 13 IP ISDN ISO KB LAN MB PC PBX PIN PRI RC RO SLR URL WAN Internet Protocol Integrated Services Digital Network International Organization for Standardization Kilobyte Local Area Network Megabyte Personal computer Private branch exchange Personal Identification Number Primary Rate Interface Room condition Room occupancy Selective line redirection Uniform Resource Locator Wide Area Network Related publications For more information about using Business Communications Manager refer to the following Programming Operations Guide This document provides more information about using Unified Manager Call Detail Recording System Administration Guide 14 N0013605 02 01 15 Chapter 1 Introduction The Nortel Networks Business Communications Manager Call Detail Recording is an application that records and reports call activity Each time a telephone call is made to or from your company you can record the information about the call When the call is completed you can print information about the call in a report Call Detail Recording also provides
58. ll Detail Recording information immediately Note The Transfer immediately option uses the Push method of Data File Transfer To transfer the Call Detail Recording information immediately 1 On the navigation tree click the Services key and click the Call Detail Recording key 2 Click the Data File Transfer heading The Data File Transfer screen appears 3 Set the parameters on the Data File Transfer screen to specify the server to which the Call Detail Recording information is sent For information about the parameters on this screen refer to the table Data File Transfer parameters on page 41 Note When using the Transfer Immediately option the following fields are not used and can be ignored Transfer Type Transfer Time Transfer Day Day of Week and Day of Month 4 On the Configuration menu click Transfer immediately The Business Communications Manager starts transferring Call Detail Recording information to the specified server Transferring the Data Files using a Pull transfer To transfer Call Detail Recording data files using a Pull transfer you must e Set up a Call Detail Recording user account on the Business Communications Manager system e Set the Data Transfer type to Pull e Configure the Central Client to start the transfer Setting up the Call Detail Recording user account To ensure the security of the Call Detail Recording data files any user including the Central Client must use a speci
59. m Administration Guide 38 Data File Transfer The Data File Transfer feature provides you with a method of transferring the Call Detail Recording files to a central server A typical application of the Data File Transfer feature is when a company with several branch offices wants to analyze the telephony traffic at its branch offices using the Call Detail Recording information Without the Data File Transfer feature someone at the central office has to access each branch office individually and down load the files before the analysis can be done Using the Data File Transfer feature the Call Detail Recording information is automatically transferred from all of the branch offices to a central server on a defined schedule This section provides information about e Methods of Data File Transfer on page 39 e Features of Data File Transfer on page 40 e Central server requirements on page 40 e Scheduling the Push transfer of the Call Detail Recording information on page 40 e Transferring the Call Detail Recording information immediately on page 43 e Transferring the Data Files using a Pull transfer on page 43 N0013605 02 01 39 Methods of Data File Transfer There are two methods you can use to transfer the Call Detail Recording files to a central server e Data File Push Transfer e Data File Pull Transfer Data File Push Transfer When you use a Push Transfer the Business Communicat
60. market specific Do not change the default unless the trunk supports this feature CLID with Call Type Support Call Charge Call Detail Recording supports long distance or unknown call types The CLID with Call Type default setting is Enabled This parameter applies to the Norstar Record Format only Do not change the default unless the trunk supports this feature Call Detail Recording supports charges on calls The Support Call Charge default setting is Disabled This parameter is market specific Do not change the default unless the trunk supports this feature Answer Supervision Call Detail Recording identifies the telephone number answering outgoing calls The Answer Supervision default setting is Disabled This parameter is market specific Do not change the default unless the trunk supports this feature Call Filter Duration Call Detail Recording reports the length of all outgoing call connections The Call Filter Duration default setting is 2 seconds The duration range is zero to 30 seconds Hospitality Record Call Detail Recording represents four states of room occupancy vacant basic mid and full Room number lengths range from one to five digits Click the Market Parameters heading to open the Market Parameters window Figure 4 The Market Parameters window Market Parameters Market Parameters CLID with Name Enable w Long CLID Support Disable w CLID with Call Type Enable w Suppo
61. moved from the Scheduled Information box Exiting from the CDR Pull Client When you have finished adding Business Communications Manager systems and scheduling Pull Transfers you can exit from the CDR Pull Client The Pull Transfers that you have scheduled will run even if the CDR Pull Client is closed To exit from the CDR Pull Client click the OK button at the bottom of the CDR Pull Sample Application screen Call Detail Recording System Administration Guide 80 N0013605 02 01 81 Glossary This Glossary provides terms used in the Business Communications Manager Call Detail Recording System Administration Guide Account feature code A three digit number that enables users to enter a Call Detail Recording account code from a two line display telephone Baud A variable unit of data transmission speed equal to one bit per second Business Communications Manager Call Detail Recording is an application on your Business Communications Manager system used to record call activity Business Communications Manager server The central hardware component in the Business Communications Manager system This unit has its own processor and memory and provides a physical point for connection of various types of data terminals telephones and expansion modules Call Accounting An optional software program used to analyze the data collected by Call Detail Recording and to organize it according to a company s nee
62. nd click the Save button The file begins downloading When the file is finished downloading click the Close button Double click the CDRClientWrapper exe file 10 Follow the instructions on the display to complete the installation Note The CDRClientWrapper exe file installs the CDR Client and the CDR Pull Client 11 When completed CDR Client appears under the Start menu Call Detail Recording System Administration Guide 72 Call Detail Recording display CDR Client allows you to monitor records remotely as calls occur To access CDR Client Click the Start button and point to Programs Point to Nortel Networks and then point to CDR Client Click CDR Client The CDR Client window appears The CDR Client window Using CDR Client you can view and print records Figure 78 shows an example of the CDR Client window Figure 78 CDR Client window Nortel Networks Voice Record Display ioi xi 99710704 13 49 22 RECORD RESTART A 99710704 13 49 29 LINE 8891 STN 2221 BC SPEECH 66 66 66 OUTGOING CALL D 66 66 62 UNHOLD DIGITS DIALED 9215215222 66 66 63 CALL RELEASED Senanin 99710704 13 49 55 LINE 8092 STN 2221 BC SPEECH 66 66 66 OUTGOING CALL DIGITS DIALED 9216468629 66 66 18 CALL RELEASED SSS S 99 16 04 13 56 31 LINE 6693 STN 2233 BC SPEECH 66 66 66 OUTGOING CALL 66 66 04 CALL RELEASED Server Set Server Start Stop copy To use CDR Client 1
63. ndicating when CLID information is available The calling number shown can be a maximum of 12 characters of which a maximum of eleven can be digits If a number received by the Business Communications Manager server is longer than eleven digits then a is the first character followed by the eleven least significant digits The name can be a maximum of 15 characters Each of the number and name can show UNKNOWN The third line is the call type It shows either LONG DISTANCE or UNKNOWN if call type information is not available The DNIS number if available appears after the call type It is followed by the Bearer Capability The last line is the PRI Call by call service which appears only when the PRI service information is available Figure 66 Sample CLID information CALLING NUMBER XXXXXXXXXXX NAME XXXXXXXXXXXXXXX UNKNOWN DNIS NUMBER XXXXXXXXXX BC SPEECH PRI SERVICE TIE XXXXX VOIP CALL The following diagram shows an example of the lines indicating when the room occupancy status of room 12345 changes to vacant Figure 67 Sample room status Se So 5 23 01 98 23 49 00 STN 12345 HOSPITALITY VACANT The following diagram shows an example of the line indicating when a call is externally forwarded Extension 221 is responsible for the external call forward event Figure 68 Sample external call forward EXT CALL FWD STN 221 REASON CFAC Norstar Real Time record descr
64. nsfer Type Allows you to specify the day of the week when the transfer will occur You can select Monday Tuesday Wednesday Thursday Friday Saturday or Sunday The default for this parameter is Monday This field appears when you select Push Monthly as the Transfer Type Allows you to specify the day of the month when the transfer will occur You can enter a value from 1 to 31 The default for this parameter is 1 Note If you enter 29 30 or 31 for the Day of Month the Call Detail Recording files will not be sent on some months This occurs because some months do not contain these dates For example the month of February never has 30 or 31 days If you want the files sent at the end of every month use the default values for Transfer Time 00 00 and Day of Month 1 Last Transfer Time Displays the last time the Call Detail Recording data files were successfully sent to the central server Note If you are transferring Call Detail Recording files from several Business Communications Manager systems to a single central server Nortel Networks recommends that you stagger the time of the transfers so that the central server is not overloaded with too many requests N0013605 02 01 43 Transferring the Call Detail Recording information immediately When you transfer immediately the Business Communications Manager system uses the information entered on the Data File Transfer screen but sends the Ca
65. number equal to the length of the PIN The first digits dialed are compared to the Access Bin Settings If there is a match the next digits are suppressed The number of digits suppressed equals the value in the suppress field for that code Only the Access Bin Settings numbers and the remaining digits excluding the PIN are printed in the output report Assign or change Access Bin Settings and Suppress Length Settings To enter or change the Access Bin Settings 1 On the navigation tree click the Services key and click the Call Detail Recording key 2 Click the Access Bin Settings heading The Access Bin Settings Suppress Length Settings window opens 3 Inthe Access 1 list box enter the access code 4 Inthe Access 2 through Access 5 list boxes enter the access code as required To enter or change the Suppress Length Settings 5 Inthe Suppress 1 list box enter the Suppression Setting 6 Inthe Suppress 2 through Suppress 5 list boxes enter the Suppression Setting as required Note You can suppress a maximum of 16 digits following the Access Bin Settings Saving configuration changes The Call Detail Recording Administration feature of Unified Manager enables you to maintain a copy of all options and parameters When you complete the configurations and changes required to all parameters follow the procedures below to save and implement them Changes do not apply until you select the Commit option or reboot the system When
66. o download report logs From the Unified Manager login window enter the user ID and password From the Tools menu select Web Download From the Call Detail Recording section click the log file A OO N Save the log file to the designated directory SL 1 reports Use the SL 1 report when the you are supplying the output to legacy commercial accounting package or equipment SL 1 reports are in the form of one or two lines in ASCII characters This section describes the SL 1 reports and explains how to interpret them SL 1 report types The Call Detail Recording supports two different SL 1 report types e SL 1 Standard reports e SL 1 CLID reports The SL 1 CLID format is similar to the SL 1 Standard format with the addition of CLID information For lines that do not support CLID or when the Business Communications Manager server does not deliver CLID information calls report in an SL 1 Standard report format Call Detail Recording System Administration Guide 46 SL 1 report field definitions The following two tables show summaries of field definitions for SL 1 reports line 1 and line 2 Table 10 Field definitions for line 1 Column Name Format Definition 1 RecType Y report type 2 Blank Blank space 3 5 RecNo XXX report seq number 6 Blank Blank space 7 8 CustNo 00 Customer number 9 Blank Blank space 10 16 OrigID TXXXXXX Line num
67. o the Business Communications Manager system using a user name and password that is a member of the CDR User Group Members of other User Groups including the Admin User Group cannot access the Call Detail Recording records To guard against unauthorized access to Call Detail Recording records you must add only the authorized users to the CDR User Group In this configuration the Business Communications Manager security protects all records against unauthorized access CDR Group User Administration By default the CDR User Group has no members The System Administrator can add users to the CDR User Group using the Unified Manager The System Administrator can also modify user access privileges or delete existing user names from the group For information about how to add delete and modify users and User Groups refer to the Programming Operations Guide Note If you enable the Callback feature the computer you are using to access the Call Detail Recording records must have the telephone number that is in the Callback Number box If Callback Number is not telephone number for your computer Business Communications Manager will block access the records even if the correct user name and password are used Call Detail Recording System Administration Guide 74 CDR User Management additional information Call Detail Recording Domain User Management in the previous section uses a domain server network as an example for the la
68. oe UA 030198 154831 0019 7832 6137635114 John Doe UR Call Detail Recording System Administration Guide 54 The following diagram shows an example of a transferred call Figure 31 Sample call transfer 041197 094105 0003 7692000 Alan Smith UG 041197 094105 0003 7692000 7305432 U D 041197 094111 0003 7344 7692000 Alan Smith UA 041197 094156 0003 7440 7692000 Alan Smith uT 041197 094414 0003 7440 7692000 Alan Smith U R You can use the record information to drive external PC database applications for example to compile customer information by extracting the CLID data from the Real Time records Norstar All report When selected this report provides Standard CLID Information and Real Time records The following diagram shows an example of a call record when All is selected The RINGING records shows the call received time with CLID Information not the start alert time The call is answered 15 seconds after the ringing began It is transferred 25 seconds after it is answered and is released two minutes after it was transferred Figure 32 Sample call with Standard CLID and Real Time information 030298 154920 0022 4037692000 UNKNOWN DG 030298 154920 0022 4037692000 8002349876 DD 030298 154935 0022 7101 4037692000 UNKNOWN DA 030298 155000 0022 7169 4037692000 UNKNOWN D T 030298 155200 0022 7169 4037692000 UNKNOWN D R alae 03 02 98 15 49 20 LINE 0022 STN 7101 CALLING NUMBER 4037692000
69. on page 43 Change the TransferType parameter to Pull For information on setting the TransferType to Pull refer to Setting the Data Transfer type to Pull on page 44 Starting the CDR Pull Client 1 Click the Start button and point to Programs Point to Nortel Networks and then point to CDR Client Click CDR Pull Client The CDR Pull Sample Application window appears Call Detail Recording System Administration Guide 76 Configuring the BCM List file A BCM List file is a file that stores the connection information for the Business Communications Manager systems you can access using the CDR Pull Client To use the CDR Pull Client you need at least one BCM List file If you have many Business Communications Manager systems from which you are collecting Call Detail Recording information it can be beneficial to have more than one BCM List files By using several BCM List files you can organize a large number of systems into several smaller lists that are easier to manage Since you require a BCM List file you must either create or select a BCM List file before you can perform any other function using CDR Pull Client For information about how to create or select a BCM List file refer to the following e Creating a BCM List file e Selecting a BCM List file Creating a BCM List file The first time you run the CDR Pull Client you must create a BCM List file You also create a BCM List file when you want to add
70. prefix strings assigned at one time The maximum length for each prefix string is eight digits Note The Prefix filter defaults are 0 1 90 91 411 and 9411 Invalid Password attempts are reported regardless of the Report Filter selected Account codes Call Detail Recording reports only calls with account codes associated with them Only one of the above reports can be selected at a time The Report Filter default is All and can be Account Code To assign or change a Report Filter 1 On the navigation tree click the Services key and click the Call Detail Recording key 2 Click the Report Parameters heading The Report Parameters window opens In the Report Filter option select All Outgoing Prefix or Account Code Click the OK button Account Code Feature Code Account Codes allow you to cross reference telephone calls from your company to different clients or for telephone activities Before Account Codes can be entered by users a Feature Code must be established This Feature Code is any number between 900 and 999 and ranges from one to 12 digits long The Feature Code default is the first available Feature Code from the Business Communications Manager server usually 900 View or modify the Feature Code from the Call Detail Recording Report Parameters window N0013605 02 01 23 To assign or change the Feature Code 1 On the navigation tree click the Services key and click the Call Detail
71. re successfully transferred to the central server Select Yes to delete the files after they are successfully sent Select No to leave the files on the Business Communications Manager system The default for this parameter is No Compress File before Transfer Allows you to specify if the Call Detail Recording data files are compressed into one ZIP file before they are transferred to the central server The name of the zip file created is BCM machine name year 4 digits month 2 digits day 2 digits hour 2 digits minute 2 digits second 2 digits zip For example SouthBCM20010915084522 zip Select Yes to compress the files into a single ZIP file Select No to send the files uncompressed The default for this parameter is Yes Transfer Time Allows you to specify the time of day when the Call Detail Recording files are transferred to the central server Enter the time in hours and minutes according to the 24 hour clock 00 00 to 23 59 The default for this parameter is 00 00 midnight Note The Transfer Time is based on the local time of the Business Communications Manager not the time at the central server Transfer Day Day of Week Day of Month Only one of the following three fields appears on the screen This field appears when you select Push Daily as the Transfer Type This is a read only field that always displays Daily This field appears when you select Push Weekly as the Tra
72. reports on page 45 Assign the SL 1 report type From the Report Parameters window you can assign the SL 1 report type as Standard or CLID To assign or change Report Parameters 1 On the navigation tree click the Services key and click the Call Detail Recording key 2 Click the Report Parameters heading The Report Parameters window opens In the Format list box select SL 1 In the Report Type list box select Standard or CLID Note Call Detail Recording reports only the CLID Information for lines that are capable of delivering CLID Calls on non CLID capable lines are reported in SL 1 Standard report format N0013605 02 01 21 Norstar reports Use the Norstar report format for more detailed and concise call reports Note For more information about Norstar reports refer to Norstar reports on page 50 Assign the Norstar report type From the Report Parameters window you can assign the Norstar report type as Standard CLID Real Time or All To assign or change Report Parameters 1 On the navigation tree click the Services key and click the Call Detail Recording key 2 Click the Report Parameters heading The Report Parameters window opens 3 Inthe Format list box select Norstar In the Report Type list box select Standard CLID Real Time or All Report Language If your Business Communications Manager server supports other languages select either English or one of the alte
73. rnate languages The Report Language default is English To assign or change the Report Language 1 On the navigation tree click the Services key and click the Call Detail Recording key 2 Click the Report Parameters heading The Report Language window opens 3 From the Report Language list box select English or an alternate language Note The Report Language you select only affects Call Detail Recording reports The language assigned to each telephone determines the language used in the Account codes Call Detail Recording System Administration Guide 22 Report Filter The Report Filter option allows you to specify the type of calls to be collected The following table describes the options available Table 3 Report Filter options Report Filter option Description All Call Detail Recording reports all incoming and outgoing calls Outgoing Call Detail Recording only reports on outgoing calls Incoming calls are not reported Prefix Call Detail Recording reports calls matching the pre determined long distance digit strings The purpose of the Prefix option is to report only long distance calls calls to certain area codes or calls to specific numbers If you select the Prefix Report filter you must also specify the prefix digits If the first digits dialed match one or more of the programmable prefix strings the call is reported otherwise the call is not reported You can have a maximum of eight
74. room 73 status set to mid Figure 71 Sample room status mid 012398 234900 73 HM The following diagram shows an example of a Real Time Hospitality record showing room 7 status set to full appears below Figure 72 Sample room status full 012398 234900 7 H F Advice of charges at end of call On ISDN ETSI lines only the cost of a call is available on a Norstar record Cost appears in dollars or pulse units The following diagram shows an example of end of call currency charges of 123 45 Figure 73 Sample charges in dollars Sopa SS 07 19 00 16 13 11 LINE 0181 LINE 285 BC SPEECH 00 00 00 OUTGOING CALL DIGITS DIALED 54672 CALL CHARGE 123 45 00 00 08 CALL RELEASED The following diagram shows an example of end of call currency charges of 123 Lira Figure 74 Sample charges in lira SS5oSsSS 07 19 00 16 16 56 LINE 0181 LINE 285 BC SPEECH 00 00 00 OUTGOING CALL DIGITS DIALED 98 CALL CHARGE 123 Lira 00 00 03 CALL RELEASED N0013605 02 01 69 The following diagram shows an example of end of call pulse charges of 456 units Figure 75 Sample charges in units 00 00 00 00 00 04 07 19 00 BC SPEECH OUTGOING CALL DIGITS DIALED 546 CALL CHARGE 456 PULSES CALL RELEASED 16 28 15 LINE 0181 LINE 285 The following diagram shows an example of end of call with no charges Figure 76 Sample with no charges 00 00 00 00 00
75. rt Call Charge Disable w Answer Supervision Disable w Call Filter Duration 2 Hospitality Records Disable w Call Detail Recording System Administration Guide 30 The following table shows the parameters you can configure using the Market Parameters window Table 7 The Market Parameters window parameters CLID with Long CLID CLID with Support Call Answer Call Filter Hospitality Name Support Call Type Charge Supervision Duration Record Disable Disable Disable Disable Disable 0 30 Sec Disable Enable Enable Enable Enable Enable Enable Caution Some of the Report Options parameters are market specific If the parameter value does not match the trunk property Call Detail Recording can produce incorrect reports Changing the Market Parameters can affect some Access Bin Settings or Suppress Length Settings parameters If you are using a Call Accounting package to process reports consult your software vendor before you make any changes Assign or change Market Parameters To assign or change the Market Parameters O OONO FF OQ On the navigation tree click the Services key and click the Call Detail Recording key Click the Market Parameters heading The Market Parameters window opens From the CLID With Name list box select Enable or Disable From the Long CLID Support list box select Enable or Disable From the CLID With Call Type list box select Enable or Disa
76. s Manager system When you use a Pull Transfer the CDR Pull Client downloads the Call Detail Recording data files from the Business Communications Manager system The following diagram shows the high levels steps required to use the CDR Pull Client N0013605 02 01 75 Figure 79 CDR Pull Client overview Preparing the Business Communications Manager Y Starting the CDR Pull Client Y Configuring the BCM List file Y Configuring the systems on the BOM List file Scheduling a Pull Transfer Preparing the Business Communications Manager Before you can use the CDR Pull Client to collect the Call Detail Recording data files you must prepare the Business Communications Manager system to accept the Pull Transfer To prepare the Business Communications Manager system you must do the following Configure Call Detail Recording so it is collecting the information you want and is formatting the information in the correct report types For information about configuring Call Detail Recording refer to Chapter 2 Configuring Call Detail Recording on page 17 Create a user profile on the Business Communications Manager system that has access to the CDR user group This is the user profile the CDR Pull Client uses when performing a Pull Transfer For information about how to create this user profile refer to Setting up the Call Detail Recording user account
77. s configuration parameters to specify the kinds of calls to be reported as well as the report type and format Each parameter can be changed at any time This chapter describes how to e Configuring the Call Detail Recording Summary parameters on page 18 e Configuring the Report Parameters on page 19 e Configuring the Report Options on page 24 e Configuring the Market Parameters on page 29 e Configuring the Prefix Bin Settings on page 31 e Configuring the Access Bin Settings on page 32 e Saving configuration changes on page 33 e Using the Configuration menu on page 34 e Data File Transfer on page 38 Call Detail Recording System Administration Guide 18 Configuring the Call Detail Recording Summary parameters 1 Open Business Communications Manager Unified Manager 2 On the navigation tree click the Services key and click the Call Detail Recording heading The Summary window appears Figure 1 The Summary window Summary Summary Configuration Reminder Name CDR Version CDR 3 0 1 20 0 Description BCM Call Detail Recording Status Up Startup on Reboot Enable Automatic v 3 Configure the Summary parameters according to the following table Table 1 Summary window parameters Setting Description Name Displays the name of the Call Detail Recording service Version Displays the software version of the Call Detail Re
78. scawsseeee res Faves E Enk IREE 52 Figure 30 Sample calwith DNIS iris ercisedrraesrkirs t tedis kaar AE sa 53 Figure 31 Sample call transter s coc eek eek een chee dw de e ee A 54 Figure 32 Sample call with Standard CLID and Real Time information 54 Figure 33 Sample room statue vacant 2 cise c ease caries vine enecnw eee ee sess 55 Figura 34 Sample room Statue DASG 5 iasars nck dated ay eeis ded dae enean Ri 55 Figure 35 Sample room status mid c cccscc cere eenns bev e usani eee See ee ee 55 Figure 36 Sample room status full 2 ek sce ew ee ee 55 Figure 37 Sample target line and physicalline 0 0000 e eee eee 56 Figure 38 Sample busy call with DID ccccccacckcarciacedceaseiaeseaseveusass 56 Figure 39 Sample busy call ona target line 0 00 00 ee ee 56 Figure 40 Sample incoming call with Bearer capability 00 0000e 57 Call Detail Recording System Administration Guide Figure 41 Figure 42 Figure 43 Figure 44 Figure 45 Figure 46 Figure 47 Figure 48 Figure 49 Figure 50 Figure 51 Figure 52 Figure 53 Figure 54 Figure 55 Figure 56 Figure 57 Figure 58 Figure 59 Figure 60 Figure 61 Figure 62 Figure 63 Figure 64 Figure 65 Figure 66 Figure 67 Figure 68 Figure 69 Figure 70 Figure 71 Figure 72 Figure 73 Figure 74 Figure 75 Figure 76 Figure 77 Figure 78 Figure 79 A TOP oa Stoke an eek ci hh wa enc amp Bangin desis erste Ee wae ao aetna ean dation 57 Sample in
79. t match the trunk property Call Detail Recording can produce incorrect reports If you are using a Call Accounting package to process reports consult your software vendor before you make any changes N0013605 02 01 27 Digit Suppression By default Call Detail Recording stores all of the digits dialed even after the call has been answered This includes any personal information dialed such as account numbers credit card numbers or PINs You can use the Digit Suppression feature to stop Call Detail Recording from storing digits after the call has been answered To configure the Digit Suppression feature use the Digit Suppression and Unsupervised Lines Suppressed After x Digits options on the Report Options window The Digit Suppression option allows you to enable or disable this feature The Unsupervised Lines Suppressed After x Digits option allows to specify the maximum number of digits that Call Detail Recording stores The list below describes how the Digit Suppression feature operates e Digit Suppression is Disabled Call Detail Recording records all of the digits dialed Line Supervision and the Unsupervised Lines Suppressed After x Digits options have no affect when Digit Suppression is disabled e Digit Suppression is Enabled and Line Supervision is available on the line used Call Detail Recording records the telephone number dialed but stops recording when the Line Supervision feature indicates tha
80. t option is selected or the system reboots Make the changes required to all parameters When changes are complete select Commit to apply the changes Refer to Figure 8 N0013605 02 01 35 Figure 8 The Commit option window Undo Clip File Performance Fault Report Tools Logoff ort Parameters ort Parameters Format Norstar _ Report Type a S Language English Report Filter an Feature Code F9 co Commit changes To make and apply changes 1 On the navigation tree click the Services key and click the Call Detail Recording heading 2 From the Configuration menu choose Commit The Unified Manager applies changes to the parameters and generates a new header in the Call Detail Recording log file Note Before you commit a change the Other changes exist requiring Commit or Undo parameter appears as Yes in the Configuration Reminder window When you commit the change the parameter automatically changes to No Configuration Undo Call Detail Recording Administration maintains a copy of all options and parameters internally Undo restores the settings to the last committed values Refer to Figure 9 on page 36 Call Detail Recording System Administration Guide 36 Figure 9 The Undo option window Performance Fault Report Tools Logoff prt Parameters ort Parameters Format Norstar Report Type All v Language English Report Filter an Feature Code F9 w
81. t the call has been answered The Unsupervised Lines Suppressed After x Digits option has no affect when Line Supervision is available on the line used e Digit Suppression is Enabled and Line Supervision is not available on the line used Call Detail Recording records the digits dialed until it reaches the number entered in the Unsupervised Lines Suppressed After x Digits box After this number of digits has been recorded Call Detail Recording stops recording digits To configure the Digit Suppression feature 1 On the navigation tree click the Services key and click the Call Detail Recording key 2 Click the Report Options heading The Report Options window opens 3 Inthe Digit Suppression list box select Enable or Disable The default value for this option is Disable 4 Inthe Unsupervised Lines Suppressed After x Digits box enter the maximum number of digits that Call Detail Recording stores You can enter a value from 3 to 24 The default value is 11 Call Detail Recording System Administration Guide 28 Clip File Schedule By default the Business Communications Manager server clips the data files when the file size reaches the maximum of 1 400 kilobytes KB You can change the file schedule to clip at regular intervals The Clip File Schedule options are e daily at midnight e weekly Sunday at midnight e monthly the first day of each month at midnight e file size from 1 000 KB and 5 000 KB
82. tains is read by an SL 1 call accounting program System Administrator The person responsible for installing administrating and maintaining Call Detail Recording for a particular company Target line A Target line is a virtual line not a physical line It is dedicated to receiving and routing incoming calls on DID or auto answer trunks to a specific destination N0013605 02 01 83 Index Numbers E 911 11 Emergency 911 11 A Access Bin Settings and Suppress Length Settings accessing 32 Account Bin Settings 32 acronyms 12 Applications CDR Client 72 CDR Pull Client 74 Auto Attendant station set numbers 49 54 Business Communications Manager Call Detail Recording about 15 Business Communications Manager Unified Manager 17 Busy Norstar Direct Inward Dial 56 Norstar Reports 56 Norstar Target line 56 C Call Center station set numbers 49 54 Call connected 59 Call information 51 CDR Client 72 CDR Pull Client 74 Connect Characters 26 conventions text 12 D Date Format 25 Descriptions 63 Norstar Reports 62 Real Time record 66 Dialed number 58 information 26 Digit separator 59 Digit Suppression 27 Direct Inward Dial 56 External call forward 66 F Feature Codes 22 creating list 23 using 23 Field definitions 61 CLID report 51 Format Date 25 Header 25 H Header Format 25 Hospitality record 15 Real Time 67 Standard 55 Identification service 58 L Lang
83. tion in this field If no number is available either UNKNOWN or PRIVATE appears in this field As the Real Time Hospitality record does not use this field it appears blank The CLID name or DNIS information field shows the name The name is a maximum of 15 characters If no name is available UNKNOWN appears in this field DNIS information in D records replace this field The DNIS is a maximum of 10 digits In the Real Time Hospitality record this field shows the room occupancy status indicator The CLID call type field shows either long distance D or unknown U status The call state field of the Real Time record always contains a call state indicator and is followed immediately by a carriage return and two line feeds Real Time Hospitality record format The Real Time Hospitality record represents four states of room occupancy e vacant e basic e mid full Room number lengths range from one to five digits The following diagram shows an example of a Real Time Hospitality record with room 12345 status set to vacant Figure 69 Sample room status vacant 012398 234900 12345 H V Call Detail Recording System Administration Guide 68 The following diagram shows an example of a Real Time Hospitality record showing room 732 status set to basic Figure 70 Sample room status basic 012398 234900 732 HB The following diagram shows an example of a Real Time Hospitality record showing
84. tions Manager in the central server configuration The Remote Password can be up to 47 characters Destination FTP Alias Allows you to specify an FTP alias on the central server where the Call Detail Recording information is transferred An example of a Destination FTP Alias is Telephone_systems Call_Records In the central server configuration you must grant FTP writing permission on this location for the user name you entered in the Remote User box and the password you entered in the Remote Password box The Destination FTP Alias can be up to 47 characters Note If you leave the Destination FTP Alias box blank the Call Detail Recording files are transferred to the ftp home directory for that particular userid Number of Retries Allows you to specify the number of times that Business Communications Manager attempts to send the Call Detail Recording information to the central server when a data file transfer fails Enter a value from 0 to 10 as the Number of Retries If you enter a value of 0 Business Communications Manager does not attempt to send the data again The default for this parameter is 0 Call Detail Recording System Administration Guide 42 Table 9 Data File Transfer parameters Continued Setting Description Delete file after Transfer Allows you to specify if the Call Detail Recording data files are deleted from the Business Communications Manager after the files a
85. tistics click the Configuration menu and then click Reset CDR Pull Data Configuring the Central Client The Central Client is the application running on the central server that accesses the Business Communications Manager systems and downloads the Call Detail Recording data files The Central Client is typically a custom application that was created by your company or by an external vendor for your company The advantage of a custom Central Client is that the application can be designed to work with your choice of operating systems and can be integrated with your existing databases If you are using a custom Central Client refer to the documentation that came with the Central Client for information about configuring the client If your company does not have or require a custom Central Client a sample Central Client is included on the Business Communications Manager system For information about how to install the sample Central Client refer to Install CDR Client application on page 71 The sample Central Client named CDR Pull Client is installed at the same time the CDR Client is installed N0013605 02 01 45 Chapter 3 Call Detail Recording Reports Call Detail Recording provides two types of report e SL 1 reports e Norstar reports Report logs Report logs reside in the Business Communications Manager Call Detail Recording LOG directory Use logs for call accounting processing and call activity review T
86. uage Report 21 Long distance Prefix filter 22 31 Market Parameters accessing 29 N Norstar report 61 Norstar Target line 56 P Physical lines Norstar 56 SL 1 49 Prefix Bin Settings Call Detail Recording System Administration Guide 84 accessing 31 Primary Rate Interface 57 Printable line 63 Programming Business Communications Manager Call Detail Recording parameters 17 publications related 13 R Remote administration 74 Report filter 22 Report format Norstar 21 50 51 Norstar All 54 Norstar Real Time 53 Norstar Standard 50 Norstar call charges 68 SL 1 20 45 SL 1 CLID 48 SL 1 field definitions 46 SL 1 Report options 47 SL 1 Standard 47 SL 1 Call charges 49 Report language 21 Report logs 45 Report Options accessing 24 Report Parameters accessing 19 Report type Norstar 50 SL 1 45 Reports Bearer capability 57 Busy 56 SL 1 45 S Summary accessing 18 Suppress Length Settings 33 Suppression digits 27 T Target lines SL 1 49 text conventions 12 N0013605 02 01
87. uests from the central server The Pull option is not used for scheduling a Data File Push Transfer None The files are not sent to a central server The default for this parameter is None IP Address or Allows you to enter the IP address or Machine name of the central server to which you are sending the Call Detail Recording information An IP address must be entered in the proper dotted format for example 10 10 10 1 A machine name can be up to 47 characters long Remote User Allows you to enter the FTP login user name that Business Communications Manager uses when connecting to the central server The Remote User name must be the same as the user name you assigned to Business Communications Manager in the central server configuration The Remote User name can be up to 47 characters If you leave the Remote User box blank the Business Communications Manager system uses the userid anonymous with no password to access the FTP server Security Note If you use the anonymous userid there is no security provided for the Call Detail Recording files on the FTP server Anyone who logs on to the FTP server with the anonymous userid can access your Call Detail Recording information Remote Password Allows you to enter the FTP login password that Business Communications Manager uses when connecting to the central server The Remote Password must be the same as the password you assigned to Business Communica
88. unch permission administration In addition the Business Communications Manager server must be registered as a member server of the domain The configuration differs for a peer to peer network In this case the Business Communications Manager server is not registered as a member server in the network The group user accounts must exist in the Business Communications Manager server before the CDR server launches permission administration The Business Communications Manager server takes responsibility to verify if the users have the right launch permission If the remote PC is a Windows NT workstation ensure the user accounts in the launch permission list exist on both the server and the client PC with matching passwords When the user logs in to the remote PC using one of the authorized user accounts the user has the launch permission to the Business Communications Manager server The System Administrator can administer local users from Unified Manager by clicking the Management and UserManager keys and then the Configuration menu Note The domain passwords of the users in the launch permission list must be the same as the passwords in the corresponding Business Communications Manager server user accounts The System Administrator is responsible for ensuring the system configuration is secure CDR Pull Client The CDR Pull Client is a simple application you can use to perform a data file Pull Transfer from a Business Communication
89. y of call connected signals so this feature is not be available for all Business Communications Manager servers External call forward External call forward occurs when an extension is configured to externally forward calls in three different situations e Call Forward All Calls CFAC e Call Forward Busy CFB e Call Forward No Answer CFNA When an incoming call is unanswered and externally forwarded Call Detail Recording reports the call as outgoing The reports provides the e incoming line or extension e outgoing line e extension responsible for the external call forward e reason for the external call forward e digits dialled Note For more information refer to the Installation and Maintenance Guide that came with your system Call Detail Recording System Administration Guide 60 The following diagram shows an example of an Incoming Call on line 0001 being externally forwarded to line 0002 Extension 221 is responsible for the external call forward event Figure 45 Sample external call with external call forward he aa aa 12 31 99 11 259 59 LINE 0001 LINE 0002 CALLING NUMBER 4032919123 BC SPEECH EXT CALL FWD STN 221 REASON CFAC 00 00 00 OUTGOING CALL DIGITS DIALED 5551212 00 02 47 CALL RELEASED The following diagram shows an example of an internal call being externally forwarded to line 0002 Extension 222 originated the call Extension 221 is responsible for the external call

Avaya Call Detail Recording System User's Manual

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