Avaya Call Detail Recording BCM Rls 6.0 User's Manual
Contents
1. blax file size 100 kE 14 Disk space imi ME 400 Start Mew Fila Mow Trencfer Settings Translar yog 4 Transfer Type Allows you to select how often the Call Detail Recording information is sent to a central server e Push Daily The information is sent once a day at the time entered in the Transfer Time box e Push Weekly The information is sent once a week at the time entered in the Transfer Time box and the day entered in the Day of Week box e Push Monthly The information is sent once a month at the time entered in the Transfer Time box and the date entered in the Day of Month box e None The files are not sent to a central server The default for this parameter is None 28 NN40011 010 Issue 1 2 BCM Rls 6 0 Call Detail Recording 5 Once you have selected a Transfer Type the following screen will appear In this example Push Daily has been selected This screen will be completed with the details provided by the system administrator Call Detail Recording Report Options Data File Transfer File Settings Start new File ID Start New File Now Transfer Settings IP address or Machine name FO Remote user FO Remote password FO Destination FTP alias FO OO o T T E Number of retries Compress files before transfer Include Metrics File Delete Files after transfer Transfer time 00 00 Push Now Transfer Statistics Most recent successful transfer IP A2. Number of retries 0 Transfer type Push daily Compress files before transfer Allows you to enter the FTP login password that the BCM uses when connecting to the central server The Remote Password must be the same as the password you assigned to the BCM in the central server FTP configuration 30 NN40011 010 Issue 1 2 BCM RIs 6 0 Call Detail Recording Destination FTP Alias r Transfer Settings IP address or Machine name Remote user te password Number of retries 0 Transfer type Push daily umber of retries Compress files before transfer This is an Optional Component that allows you to specify an FTP alias on the central server on which the Call Detail Recording information is transferred An example of a Destination FTP Alias is YTelephone systemsiCall Records In the central server configuration you must grant FTP writing permission on this location for the user name you entered in the Remote User box and the password you entered in the Remote Password box If you leave the Destination FTP Alias box blank the Call Detail Recording files are transferred to the ftp home directory for that particular user id Number of Retries mTransfer Settings IP address or Machine name Remote user Remote password Destination FTP alias Number of retries 0 Transfer type Push daily E E Compress files before transfer Allows you to specify t
3. Allows call handlers to enter pre defined account numbers whilst on a call These appear on the CDR reports Minimum Call 2 Default depicts the minimum call length for Duration sec inclusion into the reports Less than 2 seconds will not be shown this value can be changed Hospitality No Default if ticked room occupancy states will be Recs 9 included in the report Room number lengths can be from 1 to 5 digits long Report Contents Section Attribute Values Description O Z o S Default includes the number dialed to connect to Info the BCM Default for Norstar reports only includes the CLID with Name of each call if applicable Default for Norstar reports only includes any long with Call Type distance and unknown call types on the reports Default this option supports long CLID reporting if CLID required Charge Info N Default this option can display call charge information within reporting if required Find Me Follow O Default this option can display any Find me Follow Me Info Me information on the reports O Use Answer N Default this option can show the telephone number Supervision that answers an outgoing call Display Disable Default for Norstar reports only shows any digits Connection pressed after the call has been connected Character Suppress Digits Disable Default reporting will display all digits dialled MrComes S including any personal information such as PIN numbers or a
4. inconsistencies and diagnose call path problems Required Information Before commencing configuration certain CDR related information is required concerning the BCM and the method of CDR transfer e Determine the method by which CDR information will be obtained e BCM IP Address e BCM user account details must have CDR privileges e FTP server folder details if using the CDR Push method Supported Operating Systems The Call Detail Reporting Application is supported on the following Operating systems e Windows XP Professional SP3 Windows Vista Business Ultimate Enterprise SP2 32 64 bit Windows 7 Professional Ultimate Enterprise 32 64 bit Windows Server 2003 Standard and Enterprise SP2 Windows Server 2008 Standard and Enterprise SP2 Windows Server 2008 R2 Enterprise 64 bit Windows Small Business Server R2 NN40011 010 Issue 1 2 BCM Ris 6 0 D Flow Chart The flow chart below describes the Call Detail Recording installation procedure What will be the method of CDR information transfer Real time using the CDR Automatically send the Allow an application to Client Application data to a remote site remotely request the data Refer to the CDR Client Installation section of Refer to the Data File Refer to the Data File Pull Push Transfer section of Transfer section of this this guide this guide guide 6 NN40011 010 Issue 1 2 BCM RIs 6 0 Call Detail Recording CDR Client Installation The installation and
5. 00 to 23 59 The default for this parameter is 00 00 midnight The Transfer Time is based on the local time of the Business Communications Manager not on the time of the central server NN40011 010 Issue 1 2 BCM Rls 6 0 33 Call Detail Recording Day of Week Day of Month Day of Week This field appears when you select Push Weekly as the Transfer Type Allows you to specify the day of the week when the transfer will occur You can select Monday Tuesday Wednesday Thursday Friday Saturday or Sunday The default for this parameter is Monday Day of Month This field appears when you select Push Monthly as the Transfer Type Allows you to enter the day of the month when the transfer will occur You can enter a value from 1 to 31 The default for this parameter is 1 If you enter 29 30 or 31 for the Day of Month the Call Detail Recording files will not be sent on some months This occurs because some months do not contain these dates For example the month of February never has 30 or 31 days If you want the files sent at the end of every month use the default values for Transfer Time 00 00 and Day of Month 1 Most Recent Successful Transfer Transfer Settings IP address or Machine name Remote user Remote password Destination FTP alias Transfer type Push daily hd MAENDE OE VeeS Compress files before transfer I Include Metrics File I Delete files after transfer F Transfer tim
6. 2 BCM RIs 6 0 Call Detail Recording Avaya Documentation Links e Configuration System Guide e Call Detail Recording Systems Administration Guide NN40011 010 Issue 1 2 BCM Ris 6 0 45 Call Detail Recording 46 NN40011 010 Issue 1 2 BCM RIs 6 0
7. 36 Setting the Data Transfer Type to PUll ssmsmsssssssrrreesssrrrenrrrrrronrrrrrrnrrrrrrnr rr rr nanna 36 Configuring the Central Client CDR Pull Client ssnnossssrsessrsrrrsssrrrrenrrrrrrnrrrrrr narr 37 Call Detail Recording Field DeSCriptions ccccseeeeeeeeeeeeeeees 42 Avaya Documentation LINKS sm sssssssssss sssssssrssrn rnrnn nanna 45 4 NN40011 010 Issue 1 2 BCM RIs 6 0 Call Detail Recording Call Detail Recording Overview This document details how to obtain call information using the various Call Detail Recording CDR methods supported by the BCM Call Detail Recording is an application that records live call activity i e call information such as dialled digits and call duration can be viewed There are 3 methods of obtaining call information using Call Detail Recording e CDR Client an application that is installed on a PC and runs in real time As soon as a call is completed the information is sent from the BCM to the CDR client e Push the BCM sends CDR information to a specified destination typically a folder on a FTP server Generally 3 party reporting software would use this information for meaningful reporting e Pull In this mode an application would request CDR files from the BCM at specified frequencies and durations Again the CDR files could be used by 3 party applications to produce meaningful reports For engineer purposes CDR is a useful tool to troubleshoot dialled digit
8. The schedule information will appear in the Schedule Information window CDRPull Scheduling Client BCM IP Address MT Ww ThE 23 59 Details Delete Pull Mow 10 Click the OK button 11 The CDR reports will be pulled from the BCM at the time and date that you have specified A 200 30 30 98 Record Notepad 0 x Fie Edit Format View Help 09 24 07 17 08 07 RECORD RESTART NN40011 010 Issue 1 2 BCM RIs 6 0 41 Call Detail Recording Call Detail Recording Field Descriptions The Report Options screen allows you to select the report format including any filters and optional inclusions The Data File Transfer screen is used to store your transfer preferences and settings Options are explained in the tables below Call Detail Recording Report Options Data File Transfer Report Format Format Norstar Report type fal Language English Date Format mmo Header format JLine Station Report Filter Filter type all rs Report only calls with the Following prefixes Feature code F9 Joo fra Minimum call duration sec 2 Hospitality records 1 90 91 411 9411 Report Contents Include DNIS info Use answer supervision Leading Digits Suppression Include CLID with name Include CLID with call type Include long CLID Include call charge info Find Me Follow Me info Display connection character Disable Leading Digits 7 Suppress digits a
9. files from several BCM systems to a single central server it is recommended that you stagger the time of the transfers so that the central server is not overloaded with too many requests NN40011 010 Issue 1 2 BCM Rls 6 0 35 Call Detail Recording Data File Pull Transfer When you use a Pull Transfer an application running on the central server the Central Client downloads the Call Detail Recording data files from the Business Communications Manager system When you use a Pull Transfer you configure the data transfer parameters on the Central Client The advantage of the Pull Transfer is that the central server determines the rate that the data files are transferred so the central server cannot easily be overloaded with transfer information You can use the Pull Transfer to transfer Call Detail Recording data files from any number of Business Communications Managers but it is most beneficial when you are transferring from a large number of systems To transfer Call Detail Recording data files using a Pull transfer you must e Setup a Call Detail Recording user account on the BCM system e Set the Data Transfer type to Pull e Configure the Central Client to start the transfer Setting Up the Call Detail Recording User Account To ensure the security of the Call Detail Recording data files any user including the Central Client must use a special Call Detail Recording user account to access the directory where the files are
10. may be necessary to restart the PC before using the CDR application ie Avaya CDR Client Installer Information x You must restart your system for the configuration changes made to Avaya CDR Client to take effect Click Yes to restart now or No if you plan to restart later e NN40011 010 Issue 1 2 BCM RIs 6 0 21 22 Call Detail Recording Starting the CDR Client 1 To start the CDR Application go to Start Programs and select Avaya CDR Client CDR Client SCDaemon ay Programs SnagIt 7 Accessories Snagit 8 Adobe gt 2 SoundMax i Adobe Help Viewer 2 t Spybot Search amp Destroy Fe Pa IF AVG 9 0 gt Startup F gt se fa vo ase f BCM Dial by Name 2 0 Tam BCM Personal Call Manager k k 2 Pa Search Camtasia Studio 2 P F CDR Client 5 Camtasia Studio 6 Acrobe Fg Help and Support Canon Printer Uninstaller t FES adobe Reader 9 a J Run Canon Utilities t Audacity wi Log Off Pauls E D Shut Down 2 The CDR Live Client window will be displayed CDR Live Client i l0 x Server IPM achine Commands lip File Guit User Password NN40011 010 Issue 1 2 BCM Rls 6 0 Call Detail Recording 3 Enter the IP Address or Machine Name of the BCM in the IP Machine Field Then enter the User Name and Password for the CDR account that will be used for CDR In this example the BCM s IP Address is 10 1
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12. on Continue to this website not recommended We recommend that you close this webpage and do not continue to this website Click here to close this webpage amp More information 4 Accept any further security messages that you may get presented with Security Information x This page contains both secure and nonsecure tems Do you want to display the nonsecure tems NN40011 010 Issue 1 2 BCM RIs 6 0 15 Call Detail Recording 16 Please Enter Credentials User ID Password Auto Login Welcome to BCM Mailbox Manager Business Applications Download Locations moo I i Business Element Manager BCM Monitor Data Migration Manager Online Documentation Element Manager Context Help Download Locations Activity Reporter Basic Business Element Manager 5 You will now see the login screen enter your BCM User name and Password By default these are set to User ID nnadmin Password PlsChgMe Click on OK In the Welcome to BCM window ensure the Main tab has been selected and the BCM button clicked No update required No update required No update required No update required No update required No update required currently a Run 7 From the Applications list select Other Administrator Applications and click Run Status No update regured currently at 640 0 No update required currently at 50 2 New update avail
13. the Add button The Create new CDR Pull Task panel appears and can be used for either immediate pull of information or a scheduled event can be setup Create new CDR Pull Task Z BLM IP Zip CDR files before fetching User ID Delete Downloaded CDA files from BCh Password l Debug Minute T Destination Folder Browse Cancel 4 Enter the details of the BCM and make sure that the User ID and Password relate to an account that has CDR privileges 5 The time and date that the Pull will take place can be entered Also set the options for deleting and zipping the CDR files after successful download NN40011 010 Issue 1 2 BCM Rls 6 0 39 Call Detail Recording 40 6 A destination folder can also be defined to determine the location that the CDR files will be pulled to Select Browse to determine this location Select destination directory For vour CDR Data Files HH amp My Documents a Y My Computer FH gt Local Disk C E ae DYDICD RY Drive D Se Davido on willow H Se itelpublic on willows P 3 See gms on wilow Or Se projects on willow Rs AS training on willow T E 7 My Network Places HH DD Supporting Information 7 Click on OK 8 Specify a location for the BCM List File This file will contain the listing of all the BCM s that will be added in the BCM names window Click OK NN40011 010 Issue 1 2 BCM RIs 6 0 Call Detail Recording 9
14. 1 2 and the nnadmin account is being utilised nix Server Commands IP Machine fi 0 1 1 2 i i Clip File Note If you created an account earlier specifically to use with CDR applications you should enter the created User and Password information here 4 Click on the Start button and the connection will then be confirmed E Connected to 10 1 1 2 Server Commands fi 0 1 1 2 IPM achine Clip File HAMEED NN40011 010 Issue 1 2 BCM Rls 6 0 23 Call Detail Recording 5 Call information will now be displayed on a per call basis once the call has terminated E oR nive rent OLE Connected to 10 1 1 2 07706710 11 08 23 LINE 0100 STH 213 EC SPEECH 00 00 00 OUTGOING CALL DIGITS DIALED 0800379822 00 00 27 CALL RELEASED Server Commands fi 0 1 1 2 IPM achine Clip File HMM EMME 6 To exit CDR click the Quit button The connection will then be terminated EE Connected to 10 1 1 2 07706710 11 08 23 LINE 0100 STH 213 EC SPEECH 00 00 00 OUTGOING CALL DIGITS DIALED 08003709822 00 00 27 CALL RELEASED Server Commands i 0 1 1 2 IFF achine Clip File HMEME MEMES 24 NN40011 010 Issue 1 2 BCM RIs 6 0 Call Detail Recording Digit Suppression By default Call Detail Recording stores all of the digits dialed even after the call has been answered This includes any personal information dialed such as account numbers cr
15. AVAYA BCM Rls 6 0 Call Detail Recording Task Based Guide Call Detail Recording Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has
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17. VAYA R THE APPLICABLE AVAYA AFFILIATE CAVAYA I accept the terms in the license agreement Ido not accept the terms in the license agreement InstallShield NN40011 010 Issue 1 2 BCM Rls 6 0 19 Call Detail Recording 15 Either accept the default installation location or click Change to specify a different location Click Next to continue i Avaya CDR Client InstallShield Wizard Destination Folder Click Next to install to this folder or dick Change to install to a different folder Install Avaya CDR Client to C Program Files Avaya Call Detail Recording Client Change InstallShield 16 Click Install to proceed with the installation Avaya CDR Client InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings dick Back Click Cancel to exit the wizard InstallShield cek fre DY cne 20 NN40011 010 Issue 1 2 BCM Rls 6 0 Call Detail Recording 17 You have the option of viewing the Readme file he Installation complete Would you like to read the Readme file now D 18 Click Finish to complete the installation ie Avaya CDR Client InstallShield Wizard InstallShield Wizard Completed The InstallShield Wizard has successfully installed Avaya COR Client Click Finish to exit the wizard 19 It
18. ccount numbers Maximum Digits 11 Default set the maximum number of digits that After Connect CDR will store and report on Value can be set from 3 to 24 characters NN40011 010 Issue 1 2 BCM RIs 6 0 43 Call Detail Recording Call Detail Recording Report Options Data File Transfer File Settings Max file size 100 kB i Disk space limit MB 400 Start new File ea AE Start New File Now Transfer Settings Transfer type None Data File Transfer Section Attribute Value Description Start New File Daily Starts a new file daily at Midnight Weekly Starts a new file Sunday s at Midnight Monthly Starts a new file on the 1 of each month at Midnight File Size Default When the file size is 1000kKB to 5000kB On File Transfer When the files are to be transferred Default can be set between 10 kB and 100kB 1 00kB Default Sets the maximum disc space to use for MB CDR Value can be anything from 2MB to 800MB Now Transfer Settings Section Attribute Values Description ____ oS Transfer Type Push Daily Transfers CDR information daily at any stipulated time Push Weekly Transfers CDR information weekly on any stipulated day and time Push Monthly Transfers CDR information monthly on any stipulated date and time Pull Allows data transfer requests to be accepted from a centralized server None Default No files are to be sent 440 OOOO NN40011 010 Issue 1
19. ced in any form without the prior written permission of a duly authorised representative of ITEL NN40011 010 Issue 1 2 BCM Rls 6 0 3 Call Detail Recording Table of Contents Call Detail Recording ccssccsesccnssccnsscnnsccnsscnsssenseceasss 5 V SUS WW scsi ses cai em Sasa estos al a alge actin ds tN NO USAT 5 POQUIFCG IN f l GU N csse 5 Supported Operating SYStEMS cccccccccsssseceeccseseeceeeceeeeeeeseeeeeeeesseeeeeeesssaaees 5 FLOW SE a Tero tradera ret eet er Ser rer eon nn eS 6 CDR GIEM ANS Talla HOM wetes to suinttbendedescabemorbedunnasuleyembicwengedesiies 7 Creating a User Account on the BOM sssssrsssssrrressrrrrresrrrrrrerrrrrrrnrrrrrrnr rr rr nonan 7 installing the CDR Cle Mt ects deste ct ate oc a aa 14 Starting ne ODR ONENE oaii alate seed stay t rn SNR NN 22 DIGI SUDDIESSION mre streets oxe erednker skett EEAO 25 Data File PUSA Iran Sek sists tos stetecot states iakee thc atch ed ee 2 26 Features of Data File Transfer cxiccescvis sted tiia eects telelahelesietieele rr rn rr arr norra na 26 Central Server Requirements ccccccccsseeeceecceeeeeeeeeceeeseeeeseueaeeeeeeseaeeeeeeseas 27 Scheduling the Transfer of Call Detail Recording Information 27 Immediate Data File Trans e cnr ual coos essens E elven 35 Data File PUM TranSie xc2ects reat eeten sen Ore NG NN NRA 36 Setting Up the Call Detail Recording User Account cccecceceeeeeeeeeeeee ees
20. configuration of CDR is in 3 steps Note Creating a User Account on the BCM for the Client PC Installing the CDR Client Application Starting the CDR Client Ensure that there is an account configured that has CDR Privileges The default nnadmin account will function with CDR If you do not wish to use this account in relation to CDR the following steps explain how to create a User Account with CDR Privileges Creating a User Account on the BCM An account must be created on the BCM to allow CDR access to the required data from the client PC 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager IF AVG 9 0 TEJ Viewer Centalinc e E Uninstall IF BCM Dial by Name 2 0 2 WebEx Recorder amp Player 2 Camtasia Studio 2 T Windows Live 2 Camtasia Studio 6 A Acrobat com 2 Canon Printer Uninstaller Adobe Reader 9 IF Canon Utilities A Audacity fr Citrix 2 ClarifycRM12 0 I Microsoft ASP NET 2 0 AJAX Extensions FT Microsoft Office Settings gt IM Microsoft Office Live Meeting 2007 IF Microsoft SQL Server 2005 A Documents b 5 rie etox g Rg Help and Support S J Run QuickTime S E IF Quote Tool BC P Log Off Pauls F Real Shut Down 2 Realvne uate AOI Mas ee ea PU a Col cule NM el Sell wile lg SM iota et SI ee
21. ct button 8 NN40011 010 Issue 1 2 BCM Rls 6 0 WARNING This computer system and network is PRIVATE and PROPRIETARY and may only be accessed by authorized users Unauthorized use of this computer system or network is Strictly prohibited and may be subject to criminal prosecution employee discipline up to and including discharge or the termination of vendor service contracts The owner or its agents may monitor any activity or communication on the computer system or network The owner or its agents may retrieve any information stored within the computer system or network Users should have no expectation of privacy as to any communication on or information Call Detail Recording 6 A warning screen will appear read the warning and click OK 7 You will be presented with the Element Manager interface 4 Avaya Business Element Manager 200 30 30 80 File Edit View Wetwork Session Tools Help fp Exit cut Ga Copy M Paste Element Navigation Panel Task Navigation Panel E A Network Elements Configuration administration W112 eko F G Administrator Access 200 30 30 51 H 0 Resources BCM Chester Ne H Telephony aman Fi Data Services EG Applications NN40011 010 Issue 1 2 BCM Rls 6 0 WebPage ff Validate Device Disconnect amp Refresh f Auto efresh Account Notifications User ID nnadmin Telset user ID 738662 ful login 2010 07 01 09 42 Call Deta
22. ddress or Machine Name Transfer Settings Remote user Remote password Destination FTP alias Number of retries Transfer type Push daily S ae Compress Files before transfer Include Metrics File Allows you to enter the IP address or Machine name of the central server to which you are sending the Call Detail Recording information An IP address must be entered in the proper format for example 10 10 10 1 NN40011 010 Issue 1 2 BCM Rls 6 0 29 Call Detail Recording Remote User r Transfer Settings 7 IP address or Machine name Remote password Destination FTP alias Number of retries 0 Transfer type Push daily Compress files before transfer Allows you to enter the FTP login user name that the BCM uses when connecting to the central server The Remote User name must be the same as the user name you assigned to the BCM in the central server FTP configuration If you leave the Remote User box blank the BCM system uses the user id anonymous with no password to access the FTP server If you use the anonymous user id there is no security provided for the Call Detail Recording files on the FTP server Anyone who logs on to the FIP server with the anonymous user id can access your Call Detail Recording information Remote Password r Transfer Settings IP address or Machine name Remote user Destination FTP alias
23. e 00 00 Push Now Displays the last time the Call Detail Recording data files were successfully sent to the central server 34 NN40011 010 Issue 1 2 BCM RIs 6 0 Call Detail Recording Immediate Data File Transfer When you transfer immediately the BCM uses the information entered on the Data File Transfer screen but sends the Call Detail Recording information immediately To transfer the Call Detail Recording information immediately 1 Start Element Manager 2 Open the Telephony folder and then select Call Detail Recording 3 Click the Data File Transfer tab 4 The Data File Transfer screen appears 5 Set the parameters on the Data File Transfer screen to specify the server to which the Call Detail Recording information is sent 6 Click the Push Now button Transfer Settings IP address or Machine name FO Remote user Po Remote password FO Destination FTP alias FO oe Push daly daily Number of retries 0 Compress Files before transfer Include Metrics File 7 Delete files after transfer Transfer time 00 00 Push Now Transfer Statistics Most recent successful transfer 7 The BCM starts transferring Call Detail Recording information to the specified server When using the Push Now option the following fields are not used and can be ignored Transfer Type Transfer Time Transfer Day Day of Week and Day of Month Note If you are transferring Call Detail Recording
24. e UR Una PO i ne cen ce eel UR ON oe Se PMS a IF SharePoint start 2 interne O 3 Window F SMC 3455 NN40011 010 Issue 1 2 BCM RIs 6 0 7 Call Detail Recording 2 Alternatively double click on the Business Element Manager desktop ICON A BUSINESS Element Manager 3 You will be presented with the Element Manager interface 4 Avaya Business Element Manager Network Elements File Edit View Network Session Tools Help ip Exit k4 Cut ita Copy E3 Paste E Web Page f Validate Device Z Connect 4 Delete Element Navigation Panel Network Elements e 200 30 30 30 73 e 200 30 30 51 iy BCM Chester e 200 30 30 77 iy TEST BCM50 R6 5 200 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM Avaya Business Element Manager Network Elements 200 30 30 80 Fie Edit View Network Session Tools Help fp Exit W Cut Ga Copy Paste WebPage f Validate Device y Connect 3X Delete twork Elements ne 10 1 1 2 iy 10 1 1 66 iy 200 30 30 30 73 iy 200 30 30 51 iy BCM Chester Connection Information IP Address 200 30 30 80 Inventory Information System Name BCM50b System Description BCM50b System Software Version 10 0 1 00 107 5 Enter the User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Conne
25. edit card numbers or PINs You can use the Digit Suppression feature to stop Call Detail Recording from storing digits after the call has been answered To configure the Digit Suppression feature 1 Login to the BCM via Element Manager and open the Telephony folder and then Call Detail Recording 2 To enable digit suppression scroll down to the Report Contents section of the screen Task Navigation Panel Configuration Administration ERR Welcome Data File Transfer 3 BRENS Report Format Administrator Access Resources Format Norstar Y Report type fan v Language English v Telephony F G Global Settings Date Format Mmv Header format Line Station FH S ein Report Filter Loops Filter type All Prefix Filter Scheduled Services Report only calls with the Following prefixes Dialing Plan Feature code F9 Joo Ring Groups Minimum call duration sec 2 H Call Security Hospitality records I 1 9 Hospitality 90 Hunt Groups 9 p Call Recording 9411 Data Services FH Applications Report Contents Include DNIS info IV Use answer supervision J Leading Digits Suppression Include CLID with name Iv Display connection character Disable Leading Digits 7 Include CLID with call type IV Include long CLID Suppress digits after connect Disable Z Include call charge info Maximum digits after connect 11 Find Me Follow Me inf
26. ent is typically a custom application that was created by a company or by an external vendor for a company The advantage of a custom Central Client is that the application can be designed to work with a company s choice of operating systems and can be integrated with existing databases If a company uses a custom Central Client refer to the documentation that came with the Central Client for information about configuring the client lf a company does not have or require a custom Central Client a sample Central Client is included on the Business Communications Manager system The sample Central Client named CDR Pull Client is installed at the same time the CDR Client is installed The CDR Client application allows you to administer remotely the domain and user access to the Call Detail Recording records You can view and print records You also control record security NN40011 010 Issue 1 2 BCM Rls 6 0 37 Call Detail Recording To start the CDR Pull Client 1 Click Start Programs Avaya CDR Client CDR Pull Client Snaglt 7 Snaglt 8 SoundMAX Spybot Search amp Destroy Programs settings gt le BCM Dial by Name 2 0 Search t IFA Camtasia Studio 2 Camtasia Studio 6 ae erent Canon Printer Uninstaller Canon Utilities rr F FTF FT Ha Tt Y FF F YF CDRPull Scheduling Client BCM IP Address Interval Delete Pull Mow 38 NN40011 010 Issue 1 2 BCM Rls 6 0 Call Detail Recording 3 Click on
27. fter connect Disable Maximum digits after connect 11 1 1 41 41 lt 1 oo O DO amp Report Format Section Attribute Values Description gt Format Norstar Default Preferable format for those who prefer the more detailed Norstar reporting style SL 1 Preferable format for those who prefer the Meridian reporting style Date Format MM DD YY Default stipulates a Month Day Year date format DD MM YY Stipulates a Day Month Year date format YY MM DD Stipulates a Year Month Day date format Report Type Norstar Standard Default shows call details with time date stamp CLID Displays the CLID if applicable on the report Real Time Displays real time call data CLID dependant All Incorporates all other types into singular report Standard shows call details with time date stamp CLID Displays the CLID if applicable on the report 42 NN40011 010 Issue 1 2 BCM RIs 6 0 Call Detail Recording Header Format Line Station Default reports show the line number followed by the station number Source Destination Reports show the number placing the call and the number receiving the call English Default 9 other language choices are available Report Filter Section Attribute Value Description Filter Type All Reports on all incoming and outgoing calls Outgoing Reports only outgoing calls not incoming calls Prefix Reports on calls starting only with a pre defined prefix Feature Code F9 Default
28. he number of times that the BCM attempts to send the Call Detail Recording information to the central server when a data file transfer fails Enter a value from 0 to 10 as the Number of Retries If you enter a value of 0 the BCM does not attempt to send the data again The default for this parameter is 0 NN40011 010 Issue 1 2 BCM RIs 6 0 31 Call Detail Recording Compress File before Transfer mTransfer Settings 7 IP address or Machine name PO Remote user FO Remote password PO Destination FTP alias PO Transfer type Push daily dosed ei Allows you to specify if the Call Detail Recording data files are compressed into one ZIP file before they are transferred to the central server The name of the zip file created will contain the BCM machine name year 4 digits month 2digits day 2digits hour 2 digits minute 2digits second 2 digits zip For example P SouthBCM20090715154522 zip select the checkbox to compress the files into a single ZIP file Leave the checkbox clear to send the files uncompressed If FTP is being used with the ipView Call Management software then compression should be set to No Metrics file r Transfer Settings IP address or Machine name Remote user Remote password Destination FTP alias Number of retries 0 Transfer type Push daily Compress files before transfer Include Metrics File This option onl
29. iabl No update required No update required currently at 6 0 NN40011 010 Issue 1 2 BCM Rls 6 0 Call Detail Recording 8 Again accept any security messages that appear and if prompted enter any login details 9 The Administrator Applications screen will be displayed Click on the CDR Clients Link AVAYA Contact Administrator Home Applications Administrator Management Tools CallPilot Manager Business Element Manager Desktop Assistant PRO AE NCM For BCM BCM Monitor CallPilot Unified Messaging CDR Clients lt q BCM MIBs RADIUS Dictionary SSH Client PuTTY BCM Logs Digital Mobility Tools 10 Click on the Download CDR Clients link Administrator Applications Administrator Management Tools CallPilot Manager Business Element Manager Desktop Assistant PRO AE NCM For BCM ECM Monitor CallPilot Unified Messaqing CDR Clients BCM MIBs NN40011 010 Issue 1 2 BCM Rls 6 0 CDR Clients Download CDR Clients amp See Important Install Notes Below The CDR Call Detail Recording Clients package contains two call details recording applications The first CDR Livestream allows an administrator to view call detail recording activity in real time The second CDR Pull Client is a sample application that allows an administrator to test the CDR pull capability on BOM6 0 17 Call Detail Recording 11 The File Download screen will appear click on
30. il Recording 3 Open the Administrator Access folder and select Accounts and Privileges Task Navigation Panel 7 Accounts and Privileges i Welcome Current Account View by Accounts View by Groups F System aa See This panel is refreshed at login EI 4 Administrator Access TE j Account Notifications lyapNING Your telset password must be changed e Serurity Policies WARNING The following account passwords must be e Email Settings changed e SNMP i Numeric ID 738662 FC Resources H Telephony AS Data Services User ID nnadmin EG Applications Password EEEE kkka Telset user ID 738662 9 Then click the View by Accounts tab You will be presented with a list of accounts Select the Add button Accounts and Privileges Current Account view by Accounts View by Groups Accounts Rem acces adminstrator z nnadmin 738662 E nnguest A E r Pelete Modify 10 The Add Account window will be displayed eT x Description A User ID f Password FO Telset user ID numeric Telset password numeric Modem Callback Number VAA Modem CallbackPasscode S ISDN Callback Number FT AA AG Change Password On Login ord On Login Telset a Ji Fassy OK Cancel 10 NN40011 010 Issue 1 2 BCM Rls 6 0 Call Detail Recording 11 Enter the account details and click OK For CDR the Telset User details and Call Back deta
31. ils do not have to be entered Note You may have to check the BCM s password policy settings to ensure that the account details to be added satisfy these policies Refer to the User Management Guide for more information Note These account details will have to be entered in the CDR application A Add Account i X CDR Admin Password Telset user ID numeric Telset password numeric 12 You will be prompted to confirm the password Confirm the password and click OK Confirm Password i x Please type again to confirm the password TAEDE ISE ISE IRE DE BE SBE SAE F assword CADIS ID ID Dee Oe Oe oat Telset user ID numeric Telset password numeric f Modem Callback Number Modem Callback Passcode Change Password On Login Change Password On Login Telset NN40011 010 Issue 1 2 BCM RIs 6 0 11 Call Detail Recording 14 The account will be added to the accounts table Under the Details for Accounts section of the screen click the Group Membership tab Accounts and Privileges Current Account View by Accounts view by Groups Details for Account COR Admin General Remote Access Histor Group Membership Account is Member of Groups Add Delete 15 The account you created will need to be assigned to the CDR Group 12 NN40011 010 Issue 1 2 BCM RIs 6 0 Call Detail Recording 16 Click on the Add button Account
32. ird Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN40011 010 Issue 1 2 BCM RIs 6 0 Call Detail Recording Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no part of the material may be reprodu
33. not send it again This reduces network traffic and transfer time Central Server Requirements The server you are transferring the Call Detail Recording information to must have the following 1 An FTP Server application running 2 A username password defined for use by the BCM system that has the appropriate access for FTP transfer 3 The FTP Server application is configured to receive connections from the desired Business Communications Manager systems 4 Permissions are granted to the appropriate directories where the files transferred from the Business Communications Manager will be stored Scheduling the Transfer of Call Detail Recording Information You can schedule a Data File Transfer to occur on a regular basis When you create the schedule you need to specify e Where the files are transferred to e How often the transfer should occur e At what time the transfer starts To Schedule the Schedule of Call Detail Recording Information 1 Start Element Manager 2 Open the Telephony folder and then select Call Detail Recording Click the Data File Transfer tab Report Options Data File Transter File Settings Start new file lor File Transfer Max file size 100 kB Disk space limit MEN Start Mew File Mow Transter Settings NN40011 010 Issue 1 2 BCM RIs 6 0 27 Call Detail Recording 3 Click the Transfer Type drop down box Report Options Data File Transter File Settings Start new fla On Fie Transfer
34. o J oo oo Oo 3 Click the Suppress Digits after Connect dropdown and select Enable Report Contents Include DNIS info I Use answer supervision Leading Digits Suppression Include CLID with name fw Display connection character Disable Leading Digits Include CLID with call type hv Include long CLID Maximum digits after connect A able Include call charge info 7 Find Me Follaw Me info I Suppress digits after connect oo Oo O amp 4 The Maximum Digits after Connect when no answer supervision option allows you to specify the maximum number of digits that Call Detail Recording stores from a range of 3 to 24 digits Enter the number to be stored Default 11 digits NN40011 010 Issue 1 2 BCM Rls 6 0 25 Call Detail Recording 5 In this screen shot we can see examples of calls with and without digit Suppression oxi asses 05 2005 11 07 58 LINE 0066 STN 221 PEECH C 00 00 00 OUTGOING CALL DIGITS DIALED 084578604441 089657552365667099 SAD 00 00 29 CALL RELEASED Without Digit Suppression 05 20705 11 10 26 RECORD RESTART nee 05 20 05 17 10 41 LINE 0066 STN 221 SPEECH BC 5P 00 00 00 OUTGOING CALL I INI I DIGITS DIALED 084570808444 With Digit Suppression 00 00 16 CALL RELEASED ri Commands Clip File uit Server IP Machine fiat oh HHKHREERE Data File Push Transfer The Data File Transfe
35. r feature provides you with a method of sending the Call Detail Recording files to a central server A typical application of the Data File Transfer feature is when a company with several branch offices wants to analyse the telephony traffic at its branch offices using the Call Detail Recording information Using the Data File Transfer feature the Call Detail Recording information is automatically transferred from all of the branch offices to a central server on a defined schedule Features of Data File Transfer e You can schedule a data file transfer so that the Business Communications Manager system sends the data files on a regular basis daily weekly or monthly and at a specified time e For test purposes you can manually start the transfer of data files from the Business Communications Manager system when you need the Call Detail Recording information immediately e Business Communications Manager can compress the Call Detail Recording information to reduce the amount of time it takes to transfer the files e Business Communications Manager can automatically attempt to re send the data if the initial data transfer fails 26 NN40011 010 Issue 1 2 BCM Rls 6 0 Call Detail Recording e Only the files that have not been sent before are transferred If you set the Delete File Transfer Option to Yes If Delete File Transfer is set to No then the entire CDR file remains on the BCM but subsequent transfers will recognise old data and
36. s and Privileges Current Account View by Accounts view by Groups Details for Account CDR Admin General Remote Access History Group Membership Account is Member of Groups 1004 1005 NN40011 010 Issue 1 2 BCM Rls 6 0 13 Call Detail Recording 18 The CDR Application group will be added to the Account is Member of Groups list The account details User ID and Password just created can be entered in the CDR application Accounts and Privileges Current Account View by Accounts view by Groups Add Delete Installing the CDR Client 1 Open Internet Explorer In the address field type replacing the relevant part with your BCM IP address http lt bcm ip address gt Navigation Canceled Windows Internet Explorer I 7 Pe htto 200 30 30 80 gt 2 Click on Go or press Return on your keyboard NN40011 010 Issue 1 2 BCM Rls 6 0 Call Detail Recording Note You can also use the Web Page button in Element Manager to launch a web broswer session The BCM you wish to access must be selected in the Element Navigation Panel to do this Mer 32 cut Ga Copy M Paste web Page gt Validate Device Sy Connect Element Navigation Panel twork Elements 10 L LZ 10 1 1 66 j 200 30 30 30 73 User ID nnadmin 200 30 30 51 4 BCM Chester 4 TEST BCM50 Connection Information Password a EES System Name BCM50b 3 If you are presented with the Certificate Error window click
37. stored You must set up this user account on every BCM from which the Central Client will pull information To set up the Call Detail Recording user account refer to the Creating a User Account on the BCM section of this guide Setting the Data Transfer Type to Pull You must set the Data Transfer type to Pull on every the Business Communications Manager system from which the Central Client will pull information To set the Data Transfer type to Pull 1 Start Element Manager 2 Open the Telephony folder and then select Call Detail Recording 36 NN40011 010 Issue 1 2 BCM RIs 6 0 Call Detail Recording 3 From the Transfer Type drop list and then select Pull Transfer Settings Transfer type Pull ue Transfer Statistics Mast recent successful transfer fp Number of successful transfers 0 Include Metrics File I Most recent Failed transfer PO Reason For Failure aL Number of Failed transfers PO o Largest file transferred 0 Smallest file transferred 0 Total number of bytes transferred 0 Total Number of files transferred Reset Statistics The Data File Transfer screen changes to display the current Call Detail Recording Pull statistics Configuring the Central Client CDR Pull Client The Central Client is the application running on the central server that accesses the Business Communications Manager systems and downloads the Call Detail Recording data files The Central Cli
38. the Run button File Download Security Warning x Do you want to run or save this file Name CdrClientInstaller exe Type Application 12 7MB From 200 30 30 80 a While files trom the Intemet can be useful this file type can D potentially harm your computer F you do not trust the source do not run or save this software What s the risk 12 A security warning stating that the publisher cannot be verified Simply click Run to proceed Internet Explorer Security Warning x software This file does not have a valid digital signature that verifies its publisher You should only run software from publishers you trust How can I decide what software to run 18 NN40011 010 Issue 1 2 BCM Rls 6 0 Call Detail Recording 13 The Welcome screen will now appear asking you to confirm that the installation can proceed Click Next to continue leg Avaya CDR Client InstallShield Wizard Welcome to the InstallShield Wizard for Avaya CDR Client The InstallShield R Wizard will install Avaya CDR Client on your computer To continue cick Next WARNING This program is protected by copyright law and international treaties leg Avaya CDR Client InstallShield Wizard Please read the following license agreement carefully Avaya SOFTWARE LICENSE FOR HERITAGE NORTEL NETWORKS PRODUCTS v 81 THIS SOFTWARE LICENSE LICENSE IS AN AGREEMENT BETWEEN YOU THE END USER CUSTOMER AND A
39. y applies to Push select this check box to ensure that Hunt Group hourly statistics and metrics files are included with the CDR data files when they are transferred to a central server 32 NN40011 010 Issue 1 2 BCM RIs 6 0 Call Detail Recording Delete File after Transfer r Transfer Settings 7 IP address or Machine name Remote user Remote password Destination FTP alias Number of retries 0 Transfer type Push daily Compress files before transfer Allows you to specify if the Call Detail Recording data files are deleted from the BCM after the files are successfully transferred to the central server Select the checkbox to delete the files after they are successfully sent Leave the checkbox clear to leave the files on the BCM system If the box is checked each time the transfer is made both the new files and the older existing files will be sent The default for this parameter is Disabled not checked Transfer Time r Transfer Settings IP address or Machine name PO Remote user PO Remote password FO Destination FTP alias PO irancfer type Push daly daily Number of retries 0 Compress files before transfer 7 Include Metrics File F Delete files after transfer Push Now Allows you to specify the time of day when the Call Detail Recording files are transferred to the central server Enter the time in hours and minutes according to the 24 hour clock 00
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