Avaya C4010-C4020 User Guide
Contents
1. o Table 1 Meridian PBX feature access codes Feature FFC or SPRE Not for sale Passed inspection Permanent hold Ring again Ringing number pickup Ringing number DN pickup Ringing number group pickup Room status Stored number re dial to store Stored number redeal to re dial System speed call to use Trunk Answer From Any Station TAFAS Trunk verification from station Unassigned ACD activate deactivate Unassigned ACD login log out Succession Communication Server for Enterprise CSE 6500 features w b Note The features in Table 2 apply to the M6500 PBX and the Mercator PBX You can use the interactive keys to access features or you can dial the access codes in the following table System features can vary based on markets and customized numbering plans If the following feature access codes in Table 2 do not operate as indicated call your system administrator Table2 Succession CSE 6500 feature access codes Feature Automatic callback during a call o Dial access code Call the switch board Cancellation of stored number N c Call second party during a call internal or external number Recovery of first party during a call Toggle between two parties during a call 3 way conference call during a call Call pickup of any extension external number Call pic2. 12 13 14 15 11 10 p Your cordless phone Handset function key icons YNg9Q0G Menu item selection or confirmation Menu scroll Menu item selection or confirmation Off Standby Cancel Message waiting lamp Re initialize key Off hook On hook Your cordless phone b Phone book directory 1 space o Handsfree Volume Up Down For safety reasons the Handsfree key does not operate on the C4010Ex handset o Your cordless phone BEEN Handset features Turn the handset on b c Method 1 Press the Standby key KENT 5409 The handset displays the name and number programmed when the handset was subscribed Turn the handset off Method 1 Press the power off key for at least five seconds Method 2 KENT 5409 Press the Cancel key and press the Off key P Off Locked4 C t Answering a call You can receive a call when the antenna icon is visible in the upper right corner of the display You are out of radio range of a DECT system when the antenna icon disappears Your display can show the caller name up to 12 characters or the caller number or both depending on the Meridian 1 PBX feature setting On M6500 systems the display shows the caller name by default If the name is not available the display shows the caller number A Press the off hook key Press the hands free key o Note For safety reasons the handsfree key does
3. e Dial the memory location number 0 to 9 and DTT 0 to 9 for the stored names aas i Mem 3 THIBODEAU Press the Call key to place the call or press the Change key to change the directory entry Message waiting key The message waiting key light flashes when there is a message in the BCM voice mailbox ae Meridian Mail voice mailbox or Call Pilot voice mailbox To configure the speed key as a one touch access to your voice mail see page 43 Note Not all Nortel Networks DECT systems support Message Waiting ENT Meridian PBX features Ask your system administrator for the FFC of SPRE codes You can enter the access codes applicable to your system in the FFC or SPRE column for quick reference Table 1 Meridian PBX feature access codes Feature FFC or SPRE Access to maintenance programs by maintenance telephones Authorization code access Automatic set relocation Call forward activate or cancel Call park to park a call Call park to retrieve a call Cancel ring again Centrex switch hook flash Charge account for CDR Cleaned Cleaning in progress Cleaning skipped Cleaning required Conference circuit testing Disconnect trunk conference 6 Failed inspection Individual speed call to program Individual speed call to use entry Integrated messaging system Last number re dial Malicious call trace
4. gt Toggle between two parties during a call If you want to put the second call on hold and re connect to the original call press R2 If you press R2 again you can toggle between the original and second calls Transfer a call While in a conference releasing the call transfers the original call to the second call Configuring the handset a Configuring the handset You can configure some of the handset menu attributes to meet your requirements Store numbers and names in the directory You can store up to 20 names and numbers in the directory T Press the Directory key i Private dir Press the Add key i You can use the suggested memory location Choose mem number or select a different memory location number 0 to 9 and 0 to 9 Press the Ok 0 to 9 key after selecting a memory location number a Configuring the handset i Mem 10 Enter number gt R i Mem 10 Enter number 1234567 desi Enter number 123456789 10 Enter name Press the Ok key Enter up to 18 digits for the DN To store a Recall number press the R key e To store a pause in the number press the Pause key The Pause option expires after two seconds To correct an error Press the Erase key or select the digit and enter another digit Press the Ok key after entering the DN The name is optional Press the Ok key to enter a DN without the name Configuring the handset a Se Dae
5. a To delete the Voice Mail entry Press the Menu key Press the Personalise key Access Nr Press the scroll keys to access Voice Mail 2454 xxxx4 aff Press the Ok key to display Access Nr c Press and hold the Erase key to display Delete Voice Mail Delete Press the Yes key to delete the Voice Mail Voice Mail entry gt No a Configuring the handset Useful information o Useful information Batteries Battery indicator The battery icon made up of three parts each indicates approximately 1 3 of the charge level The battery icon flashes when the handset is Menu placed in the battery charger Recharge When discharged the handset displays the battery Recharge the battery Low battery indicators when the handset is in use The handset displays Bat and an empty flashing battery icon to indicate the battery requires charging How to charge the battery Before using the handset for the first time charge the battery for 12 hours To charge the battery place the handset in the battery charger o Useful information Change batteries 1 Pull the battery cover towards the bottom of the handset to open 2 Carefully release the battery connector 3 Remove the old battery 4 Put the new battery into the handset 5 Carefully connect the battery 6 Close the cover Other battery information Note Do not remove the battery to re initialize the handset Use the re in
6. not operate on the C4010Ex handset Method 1 Method 2 5409 The display shows the calling number up to M Walsh 12 digits for 10 seconds gt Mute 00 Mn 35s The display tracks the call time in minutes and seconds Pe IOS eu Io stop handset ringing or vibrating without answering a ca You can stop the handset from ringing or vibrating if activated by pressing either the volume up key or volume down key However pressing these keys does not answer the call After stopping the ringing or vibrating you can decide to answer the call or ignore it Volume up down The loudspeaker volume has two levels The ear piece volume has five levels Turn the volume up by pressing the plus key Turn the volume down by pressing the minus key Direct dialing off hook A Press the off hook key Enter a number on the keypad OHHH LLLI a a L3 The display shows the dialed number Pre dialing on hook This mode allows you to enter and edit a number before dialing aa ISPs oss ea Enter a DN on the keypad Press the Pause key to insert a three second pause in the DN Pause changes to Erase two seconds after you enter the digit To delete the last digit 9 12345678908 Press Erase to delete the last number Press Call to place the call gt Erase Call4 Last number redial LNR stores the last five numbers that you dialled i Menu 24 Last numbers Press LNR to display the
7. Enter up to 10 characters for a name a on on the keypad ay ELS To enter a character press a keypad key 0 to 9 as shown in Table 4 For example press the keypad key 3 twice to enter character E Table 4 Southern handset keypad alphabet equivalent for English French e German Dutch e Spanish Italian Key 1 2 3 4 5 6 7 8 0 0 1 space 1 s e 2 A B C 2 B 3 D E F 3 E E 4 G H l 4 i 5 J K L 5 6 M N O 6 N 7 P Q R S 7 8 T U V 8 U 9 Ww X Y Z 9 a Configuring the handset Table 5 Northern handset keypad alphabet equivalent for English e Portuguese e Swedish Norwegian e Finnish e Danish Key 1 2 3 4 5 7 8 9 0 0 1 space 1 e 2 A B C 2 A A A A 3 D E F 3 4 G H 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 h em 10 Enter name Three seconds after entering a character the HERNANDE cursor moves to the next position Press the OK key after entering the name Erase Ok 4 Configuring the handset a Locate numbers and names in the directory CTS Press the directory key Private dir Press the Search key Private dir The handset displays the first two gt HERNANDZ directory entries Press the scroll keys to search for names qq and numbers in the directo
8. last DN Press the arrow key opposite the displayed P Delete DN to dial that DN 8962 4 The called number is displayed for 10 seconds The display tracks the call time in minutes and seconds Ending a call Method 1 Press the on hook key Method 2 Place the handset in the battery charger Duration The display shows the call duration time for 10 seconds then returns to the idle display 02 Mn 25s D Press the Ok key to clear the display quickly Conference This mode allows you to conference a third party during a call 02 Mn 45s While talking to party A you need to R Polanski conference party B into the conversation y Mute Press the Recall key Enter party B s DN on the keypad You connect to party B Press the Recall key to conference Transfer a call This mode allows you to transfer a call to a third party during a call DU LU EE While talking to party A you need to transfer D Spragg the call to party B y Mute Press the Recall key Enter party Bs DN on the keypad You receive ring back from party A if party B You can press the on hook key to transfer e the call before or after party B answers does not answer the call Dialing directory numbers names E Press the directory key Method 1 i Private dir Access the directory names Press the Search key and scroll through the names listed in the directory Method 2 MEI Access the directory names
9. Preliminary 1 09 May 24 2001 C4010 C4020 Cordless Handset User Guide NORTEL NETWORKS l Table of contents Wee About this User Guide 0 00 eee ees 5 The C4010 handset er eee te dece nee e inven 5 the C40 10 Exharndset i o Pe ete ne dane 5 The C4020 handset sv 2 tee ettet tee ER Eel s 6 Safety oiv ee Fay eae he PS a ee eee Aa 9 Explanation of header icons scene 10 Terms you should know sinsin N T nennen nennen nnne nne 10 Your cordless handset 00 cece eee ee eee eee eee eee 13 Your handset o eI oues ne get at ees 13 Display roc LC Rt 13 Handset function key icons 0 cccesccceseeeeeseeeeseeceeseneeeeseeesesenenseeneeseensenseeeaee 14 Handset features eeeseeeeeeeeeeeeereeeree 17 Tutnatie handset otn iiem ertet Oe e teg ute e ER turpes 17 Turn the handset off ne edere ect ee eee 17 Mol me p dOWLEI 3 donate bunte eee t e tnt ied nat ated 19 Pre dialing on hook uai ted E aC gebe 20 Lastnumber redial 3 cain Satie ert eode ete dere ois 20 Endirig call 2 ee ie edet pem s 21 Dialing directory numbers names seme 23 Message waiting key ne e cene ER PEUT eee etie to ce e eee ero ele 24 Meridian PBX features leen 25 Succession Communication Server for Enterprise CSE 6500 features L s 27 Business Communications Mana
10. al detonators in shielded rooms in areas where radio transmission is forbidden in aircraft Check for small metal objects in DECT Handset earpiece mouthpiece before using the handset Do not store or locate flammable liquids gases or explosive materials in the same compartment or vicinity as the cordless handset its parts or accessories Note For C4010Ex safety precautions see the C4010 Ex handset on page 5 water moisture or damp areas heat sources direct sunlight or unventilated areas devices which generate strong magnetic fields appliances fluorescent lamps computers radios televisions or telefaxes areas where the unit can be covered its ventilation impeded liquid spilled on the unit or objects inserted into the unit through any openings areas with dust vibration shock or temperature extremes Note Before using the handset for the first time charge the battery for at least 12 hours e do not replace batteries in potentially explosive environments such as VM 3 2 Introduction rooms where inflammable liquids or gases are present charge your batteries only with the supplied battery charger disconnect the battery charger when not in use for extended periods do not leave the battery connected to the battery charger for longer than one week Explanation of header icons The header icons next to the banner at the top of each page indicate the contents of each sect
11. attery in an explo cM GI sive atmosphere 0 ud Never use another type of battery Never use in mining environments Note Not all systems support the C4010Ex handset VM 3 2 Introduction The C4020 handset The C4020 functions identical to the C4010 However the C4020 can accept a headset and has a vibrate alert fea ture X MEL BROOKS Headset LNR Menu4 port a l Navigating the menu v Method 1 Menu 4 RN Personalise Select base Last number 4 Language Ring volume Delete 12345678 Francais Melody Last number 1 4 English4 y Handset name p Last number 2 Deutsch Key sound Last number 3 4 Espanol 4 Headset Last number 4 Italiano Auto answerq Last number 5 4 Nederlands 4 See Table 4 and Method 2 Table 5 for full z language list Vibrator Menu 4 Backlight 4 Speed key Menu item Range test 22 Select base 24 Last number Environment 28 Key sound Declare base 63 Melody 76 Range test Voice Mail 86 Handset name Only on the C4020 87 Ring volume Not available Sie Navigating the menu VU Introduction Wage Safety Never use your cordless handset A N441 Do not place a handset near Battery information inthe area of electric
12. ger features 29 Answer a second call ree t entem eier cr ib rette aa 29 Recovery of first party during a call sm 29 3 way conference call during a call sen 29 Toggle between two parties during a call een 30 Transter a call tote eee eec hee 30 Configuring the handset leslleslleseeeeeeeeeeee 31 Store numbers and names in the directory ssseeeeeeeee 31 Locate numbers and names in the directory sse 35 Change numbers and names in the directory ssseeeeeee 36 Make a call from the directory sss mem 36 RING volut 5 eR ATE ee ee 37 Ring melody 3nd am eontra rod nia dre na 37 Handset name on the idle display sse 37 Key sourd n tee NC bee oen nacht ciet pe Ite etus 38 VM Se EER AUTO all S WOL cu nisu itecto c aad ede dee den edt to 38 Srl tae i nc alee eleven wines 39 Rangewtest D nde cigar te th a deans ene eae 40 Environment 2 e etie ee ate ae 40 Declare base S E AE E fen tete edad Lec dus 41 Select language et Da mee A beta e pae 42 Lock and unlock the keypad sseeeeemen 42 Voice mailbox one touch access sseeeee emen 43 Useful information sees BB 47 Batteries 4 A um tei edes 47 Battery indicator ti edi tere e ve de ddr Le v 47 Low battery indicato
13. il key for automatic access to BCM voicemail Enter your password No handset programming is necessary for BCM voicemail access On Meridian Mail or Call Pilot voicemail systems r Press the Menu key gt Voice Mail Press the Personalise key Press the scroll keys for Voice Mail Nr Enter the DN or extension number for voicemail Press the Pause key once or twice depending Voice Mail Nr on how long the voicemail system needs to 6245 1 answer The display shows the Pause as a dash Enter your mailbox number followed by Press the OK key after entering the Note You can enter your password followed by However your mailbox is not as secure and you need to edit the handset password when you change mailbox passwords a Configuring the handset Access Nr Enter your password followed by 6245 123456 Press the OK key after entering the password and To change the password entry When you change your voice mail password you can change the handset password entry to automatically access your mail box 5 Press the Menu key Access Nr Press the Personalise key 6245 8 vf Press the scroll keys to access Voice Mail Press the Ok key to display Access Nr Note The password displays as i Access Nr Select the character and enter another or 6245 H ext press Erase and enter another character Press the Ok key after entering the password Configuring the handset
14. ion as follows Explanation of the set s components Description of features Configuration Information about different subjects Information about distinct features oole Terms you should know Directory Number DN a DN is any extension on a telephone VU Introduction Wage Meridian PBX Flexible Feature Codes FFC you can dial an FFC code to access some of your handset s features As the FFC s are distinct to your system a table on page 25 identifies the FFC or SPRE codes Meridian PBX Special Prefix Codes SPRE you can dial a SPRE code plus a one or two digit number to access some of your handset s features The SPRE codes are distinct to your system However the digits following the SPRE are fixed For example dial SPRE plus 74 to call forward all your calls to another DN A table on page 25 identifies FFC or SPRE codes Sie Introduction Your cordless phone db Your cordless handset Your handset KEN SPINK LNR Menu4 2asc EE 8 rw 0 Display icons 11 c N DOO A CQ N gt Volume Up Down loudspeaker ringing Ear speaker Display Menu item selection Message waiting Initialize key Microphone Key pad locked 9 Ringer off 10 Display functions 11 Three lines of text each 12 characters 12 Battery charge indication 13 Menu Memory locator codes 14 Within radio range 15 Menu scrolling available 16 Headset port for C4020 only
15. itialize key To keep the battery completely charged replace the handset in the battery charger often When the battery charger is not in use for a extended period of time disconnect the battery charger from the power source A completely charged battery when not in use discharges in about a week Note Only change the C4010 Ex battery in designated areas NEVER change the C4010 Ex battery in an explosive atmosphere Belt clip Install the belt clip 1 Clean the belt clip button attaching location above the loudspeaker with isopropyl alcohol 4 i 1 2 Remove one of the protective strips from the round piece of tape d 4 3 Press the tape to the handset j bed attaching spot HE 4 Remove the other protective strip from the tape 5 Press the belt clip button to the tape 6 Wait eight hours before using the belt clip Note Do not attach a belt clip button if you use a carrying case Useful information o Use the belt clip To attach the belt clip slide the belt clip into the clip button on the handset and attach to your belt To remove the belt clip press the top of the clip and slide it out of the clip button Handset advice Re initialization If your handset display freezes or the handset does not operate correctly re initialize The re initialize key is located above the handsfree key of a pen or pencil until the handset Screen resets LN y Press the re initialize ke
16. kup within extension group Pickup calls to common bell Receive and take calls from 2nd party Call forwarding on busy external number Call forwarding on no answer external number Immediate call forwarding to another extension KK XIXI X XI XI DID D OK oO DB NINNIN oo oc cnmu NIOO OJ N external number Call forwarding to a voice mailbox on busy N voice mail number Call forwarding to a voice mailbox on no answer X voice mail number Cancellation of call forwarding gt Table 2 Succession CSE 6500 feature access codes Feature Dial access code Immediate call forwarding to a voice x 2 5 voice mail number mailbox Override call forwarding and DND X 2 8 external number functions Cancellation of abbreviated number 5 1 fromOto9 Cancellation of all appointment 5 5 9999 reminders Cancellation of appointment reminder hr hr mn mn Program an abbreviated number from 0 to 9 Record an appointment reminder hr hr mn mn Record a personal password XXXX Deactivate DND DND Lock extension Override DND Recover a parked call external number external number FH KK UK HR KK RB OIN DM OI AI A OJAI aya aloo alal a a a a Unlock extension XXXX w Business Communications Manager features You can use the interactive keys to access features or you can dial the access codes in the f
17. ollowing table System features can vary based on markets and customized numbering plans If the following feature access codes in Table 3 do not operate as indicated call your system administrator Table 3 BCM feature access codes Feature Dial access code Call second party during a call R internal or external number Recovery of first party during a call Toggle between two parties during a call oO rm 3 way conference call during a call Answer a second call Call forwarding on busy external number Cancel call forwarding on busy Call forwarding on no answer external number Cancel call forwarding on no answer K HR x XxX DO DDD m PM MP PM PM NINII A Immediate call forwarding to another external number extension including voice mail Note 1 Cancel immediate diversion 2 1 Note 1 Pressing the message waiting indicator will dial the voice mail DN Enter your password to access your voice messages Answer a second call While on a call if a second call is presented press R 5 to put the first call on hold and answer the second call Recovery of first party during a call If you want to release the second call and re connect to the original call press R1 3 way conference call during a call If you want to conference the calls together press R When the dial tone is heard call the third party To conference the parties together press R3
18. our handset to another DECT system i Declare base number 18345678 i Enter code Please wait working Declare base Ok Ok 4 Press the Menu key Press the Personalise key Press the scroll keys to access Declare base Press the Declare base keys Press the OK key after selecting the base Enter the PIN code Press the OK key after entering the code The display shows Please wait The display shows Declare base Ok for a short time if the code is accepted Then returns to the idle display The display shows Failed Retry for a short time if the code is rejected Then returns to Enter code again a Configuring the handset Select language Press the Menu key Press the scroll keys to access Language Language Press the Language key gt Francais Select the language English4 Press the OK key after selecting the lt m language Lock and unlock the keypad Locking the keypad prevents making calls in the standby mode You can receive calls with the keypad locked ft Press the Standby key i M KELLY gt Off Press the Locked key to lock the keys a M KELLY P Off Press the Unlock key to unlock the keys Unlocked 4 Configuring the handset a Voice mailbox one touch access For one touch access to your voice mailbox you can program the Voice Mail key Note 1 The early C4010 models do not have the Voice Mail feature Note 2 On BCM systems press the Voice Ma
19. rs when the handset is in standby mode 47 Low battery indicators when the handset is in use sesessssssssss 47 How to charge the battery nnne nnne 47 Ghange batterles 2 iet et edo opone xe peur da e e are ree Bo RE 48 Other battery information sesssseeeeeeeeneneen emen 48 lys meer cm 48 Install the belt clip i me RR ehe terrens 48 Use the belt clip iiti mente e e i redes 49 Handset advice winch cnn edet i ed reg de ede ice ie dete dene de 49 FtesinitialiZation io E eee Ae ee des 49 Handset interference isna tirs iarr e i nennen nennen nnne 49 Call discorifiect itle et ete eoi riter 49 About this User Guide This guide includes user information for the C4010 handset the C4010 Ex handset and the C4020 handset The C4010 handset The C4010 is the basic model The C4010 Ex and C4020 handsets have additional features or features that are different from the C4010 model the C4010 Ex handset The C4010 Ex functions identical to the C4010 However the C4010 Ex can operate safely in an explosive atmo sphere The C4010 Ex features include hands free disabled and modified IExaa approved battery KENT WARD To operate the C4010 Ex safely you LNR Menu4 must Never take the C4010 Ex out of the carry case in an explosive atmosphere Never use accessories for example do PLUS En not use the belt clip E GID Never charge the b
20. ry a Configuring the handset Change numbers and names in the directory To change a number em Locate the name in the directory Press the key next to the name Change no Press the Change key 1677 Press the Erase key to erase the number Enter the new number Erase Press the OK key after entering the number To change a name Locate the name in the directory et 6 Press the key next to the name Change name Press the Change key WCETT Press the OK key m Press the Erase key to erase the name Erase Enter the new name u Press the OK key after entering the number To delete a name and number LEE Locate the name in the directory Delete Press the key next to the name the memorv Press the Change key y Press and hold the Erase key gt No Yes 4 Press the Yes key Make a call from the directory Press the directory key Dial your mem number Press the Call key You can search for a name using the scroll keys Configuring the handset a Ring volume Adjust the ringing volume by two methods 1 With the volume keys when the handset is ringing 2 From the menu as described below Press the Menu key Dial 87 or scroll through the menu options E wu 87 Select the number and press the OK key or Ring volume dial the number 0 to 4 to select the volume level 0 1 E 34 Select the level 0 and press the OK key or Ok 4 dial the number 0 to turn off the ringer S Pres
21. s the OK key after selecting the volume level Ring melody Menu 63 Press the Menu key Melody Dial 63 or scroll through the menu options Select the number and press the OK key or 12 a 456 dial the number 1 to 6 to select the melody Ok 4 Press the OK key after selecting the melody lt Handset name on the idle display i Menu 86 f Handset name K URQUHART Press the Menu key Dial 86 or scroll through the menu options Enter the name on the keypad See Table 4 Ok 4 Press the OK key after entering the name 7T Configuring the handset Key sound i Menu 28 Press the Menu key Key sound Dial 28 or scroll through the menu options Press the No key to turn the key sound off b No Yes 4 Press the Yes key to turn the key sound on lt Auto answer Note Only use the auto answer feature with a headset connected to the handset The handset will automatically answer 10 seconds after receiving a call Press the Menu key i Press the Personalise key Auto answer Press the scroll keys to access Auto answer Press the Auto answer key gt No Yes 4 Press the No key to turn the auto answer off Press the Yes key to turn the auto answer on Configuring the handset a Speed key The speed key replaces the LNR last number redial key on the handset display CAUTION If you program the speed key as an emergency telephone number pressing this key by accident automa
22. tically dials the emergency number i Press the Menu key Speed key Press the Personalise key Press the scroll keys to access Speed key SOS key Press the Speed key Direct menu Press the SOS key i No to dial Enter up to 18 digits for the Speed key number Press the OK key after entering the number gt R Enter up to five characters for the title to the speed key Press the OK key after entering the title a Configuring the handset Return the speed key to LNR Press the Menu key Press the Personalise key i Press the scroll keys to access Speed key F Press the Speed key Direct Menu Press the Direct Menu key Menu code 24 Dial 24 Ok 4 Press the OK key after entering 24 am Erase the speed key title Enter LNR Press the OK key after entering the title Range test Men 76 Press the Menu key Range test Dial 76 or scroll through the menu options 0 indicates the handset is outside radio range 0123 L 1 to 4 indicates the approximate quality level Ok 4 of reception with 4 being the best level Environment The environment setting allows you to adapt the earpiece volume level for background noise f Press the Menu key Press the Personalise key Press the Environment key Select Calm Noisy or Mixed Noisy 4 Press the scroll keys to access Mixed lt p Environment b Calm Configuring the handset a Declare base Declare base allows you to subscribe y
23. y lightly with the tip ISS Handset interference The C4010 C4010Ex and C4020 handsets meet all required EMC standards However the handset can interfere with other electronic equipment such as older PCs and wired telephones To prevent this interference try to keep the handset at least one half meter away from other electronic equipment Call disconnect If you place the handset in the battery charger while you are on a call the call disconnects o Useful information
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