Avaya Business Communications Manager 450 1.0 User's Manual
Contents
1. Step Action 1 Firmly slide the power supply module directly into the power supply bay 2 Tighten the screws to secure the power supply module End Removing the hard disk Remove the damaged hard disk before installing the new hard disk Prerequisites e Power down the BCM450 system For more information see Shutting down the system for maintenance page 36 e Ensure the BCM450 main unit is disconnected from the AC power source CAUTION Risk of damage to equipment Do not use an electric or magnetized screwdriver near the hard disk You can lose the information stored on the disk Shock can damage the hard disk Do not drop or hit the hard disk Procedure steps Step Action 1 Attach one end of a grounding strap to your wrist and the other end to a grounded metal surface Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 18 BCM450 internal component replacement 2 On the bottom left of the base function tray loosen the thumb screw and remove the hard disk bay faceplate 3 Using your thumb and forefinger pull hard disk bracket forward out of the main unit Figure 4 Hard disk bay faceplate Remove this Hard disk bay screw faceplate 4 Lift the hard disk and hard disk bracket from the main unit and place them on a flat clean static free surface Remove the four sc2. Installing the main unit top cover Use this procedure to install the top of the main unit cover after maintenance or installation activities are complete and you are ready to start the BCM450 system Prerequisites e Ensure the main unit is disconnected from the AC power source CAUTION Risk of equipment damage Protect the hardware components against damage from electrostatic discharge Always wear a grounded wrist strap before you handle components Always place the components in a static free container Procedure steps Step Action 1 If required remove the main unit from the server rack 2 Attach one end of the grounding strap to your wrist and the other end toa grounded metal surface 3 Set the top cover on the main unit Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks Common procedures 43 4 Slide the top cover forward until it engages with the main unit 5 Press the top cover down until it rests on the chassis 6 Install the two top cover screws at the rear of the main unit End Figure 9 Installing main unit top cover lt _ aac lt Press cover amp M Slide cover gt into place 1 D lt A a Install the top Z A 2 A cover screws a Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standa
3. e A slide out tray for the hard disk for easy replacement For more information see Removing the hard disk page 17 and Installing the hard disk page 18 e Aremovable base function tree BFT containing the base mother board BMB to simplify maintenance Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks Introduction This document describes how to maintain the Business Communications Manager 450 Release 1 0 BCM450 1 0 systems Navigation e System maintenance page 9 e Equipment replacement page 11 e BCM450 internal component replacement page 13 e Redundant power supply installation page 25 e BCM450 modules management page 45 e Common procedures page 35 e System LEDs reference page 51 Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks Introduction ns Manager 450 1 0 Standard Copyright 2008 09 Nortel Networks System maintenance To maintain your Business Communications Manager 450 BCM450 system you can replace damaged equipment manage installed modules and use BCM450 utilities to monitor performance and track statistics Prerequisites to system maintenance e Ensure your BCM450 system is properly installed For more information about installing a BCM450 system see B
4. inward toward the card When the card is completely inserted in the connector the fastening tabs clip to the side of the DIMM card 10 Reinstall the base function tray For more information see Reinstalling the base function tray page 40 11 Insert all connectors in the correct locations on the base function tray face 12 Restore the BCM system to operation End Removing the cooling fan Remove the existing cooling fan before you install a new cooling fan in the BCM450 main unit Prerequisites e Power down the BCM450 system For more information see Shutting down the system for maintenance page 36 Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 22 BCM450 internal component replacement e Ensure the BCM450 main unit is disconnected from the AC power source Procedure steps Step Action 1 Attach one end of a grounding strap to your wrist and the other end to a grounded metal surface 2 Locate the fan access panel at the rear of the main unit 3 Remove the fan access panel screws at the top of the panel Place the screws in a safe location 4 Tip the top of the fan access panel toward you Grasp the fan access panel with both hands and lift the away from the main unit Do not stretch the fan cables Disconnect the fan cable connector from the Chassis Interface Card CIF Remove the four snap rivets th
5. 2 module locking nut f Push the power 1 supply module y into the power gt supply cage 3 Secure each module with the power supply locking nut located on the right side of the module 4 Ensure the power switches are both set to the ON position before powering on the BCM system 5 Connect both AC power cords to AC outlets If only one cord is connected only the connected power supply functions 6 Turn on the BCM450 system Ensure both power status lights are on and that the fans are functioning properly End Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks Common procedures The following sections describe common procedures that you use while maintaining the BCM450 system Navigation e Disconnecting the cables from the main unit page 35 e Disconnecting the cables from the expansion cabinet page 36 e Shutting down the system for maintenance page 36 e Returning the system to operation page 38 e Removing the base function tray page 39 e Reinstalling the base function tray page 40 e Removing the main unit top cover page 41 e Installing the main unit top cover page 42 Disconnecting the cables from the main unit Disconnect the cables from the BCM450 main unit to prepare the system for maintenance operations WARNING Risk of leakage currents You must disconnect t
6. Remove both power supply modules from the redundant power supply cage before you install the power supply in the main unit 9 Place the redundant power supply top down on a flat surface Place the power supply support bracket on the bottom surface of the power supply 10 Insert a tie wrap in the power supply support bracket lanclet 11 Gather together and route the motherboard 20 pin power cable P1 the 12 V power cable P9 the 3 3 V load cable PB and the PS monitor cable PA to the tie wrap 12 Secure the cables to the power supply support bracket with the tie wrap Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 30 Redundant power supply installation Figure 7 Fastening the power supply support bracket cables Place the support bracket on the power Insert a tie wrap in the 4 Gather and route the supply 3 power supply support cables to the tie wrap bracket Place power supply top side down on flat surface amp ZA 5 Secure the cables to the Re power supply bracket with LEB A the tie wrap 13 14 15 16 17 18 19 Install the power supply support bracket in the BCM450 main unit Position the redundant power supply cage in the main unit Make sure the power supply module tray opening faces the rear of the main unit Attach the redundant power supply cage to the main unit using the fo
7. not available until the system services restart WARNING Risk of leakage currents You must reconnect the power cord to a grounded outlet before reconnecting the telephony and data networking cables to the system Procedure steps Step Action 1 If you removed the BCM450 main unit from the rack or wall replace it 2 Ensure your BCM450 power supply is connected to your BCM450 system and to an AC wall outlet or a UPS 3 Ensure the telephony cables are connected to the BCM450 main unit and BCM450 expansion cabinets 4 Check the Power and Status LEDs on the main unit After the BCM450 starts both LEDs must be solid green If either LED is not solid green a problem with the main unit exists For a detailed description of the LED states see System status monitor LEDs page 51 5 If this system has an expansion cabinet check the Power and Status LEDs on the media bay modules MBM in the expansion cabinet Both LEDs must be solid green If either LED is not solid green a problem exists with the MBM or the expansion cabinet Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks Common procedures 39 For a detailed description of the MBM LED states see Nortel Business Communications Manager 450 1 0 Installation Hardware NN40160 301 6 Use Element Manager to restore the programming For information about r
8. the power cords from the AC power source do not turn the power switches off Prerequisites for redundant power supply installation e You require a redundant power supply module NTAB3419E5 e You require a redundant power supply upgrade kit NTAB3420E5 Redundant power supply installation tasks This task flow shows you the sequence of tasks you perform to install a redundant power supply and cooling fan in your BCM450 system To link to any tasks select Figure 6Redundant power supply installation tasks page 26 Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 26 Redundant power supply installation Figure 6 Redundant power supply installation tasks Removing the PSU status connector jumper Installing the redundant power supply cage Installing the secondary cooling fan Installing the redundant power supply module Redundant power supply installation navigation e Removing the PSU status connector jumper page 26 e Installing the redundant power supply cage page 28 e Installing the secondary cooling fan page 31 e Installing the power supply modules page 33 Removing the PSU status connector jumper Perform the following procedure to remove the power supply unit PSU status connector jumper if you are installing a redundant power supply in the BCM450 main unit for the first time Prerequisites e Turn off t
9. All Rights Reserved Publication NN40160 503 Document status Standard Document issue 01 02 Document date May 2009 Product release 1 0 Job function Maintenance Type NTP Language type English NORTEL the globemark design and the NORTEL corporate logo are trademarks of Nortel Networks Maxell is a trademark of Hitachi Maxell Ltd All other trademarks are the property of their respective owners To provide feedback or report a problem with this document go to www nortel com documentfeedback NORTEL
10. NORTEL Maintenance Release 1 0 Document Revision 01 02 NN40160 503 Document status Standard Document issue 01 02 Document date May 2009 Product release BCM450 1 0 Job function Maintenance Type NTP Language type English Copyright 2008 2009 Nortel Networks All Rights Reserved NORTEL the globemark design and the NORTEL corporate logo are trademarks of Nortel Networks Maxell is a trademark of Hitachi Maxell Ltd All other trademarks are the property of their respective owners Contents O1 New in this release Features 5 Introduction 7 System maintenance 9 Equipment replacement 11 BCM450 internal component replacement 13 Replacing a media bay module 15 Prerequisites 15 Procedure steps 15 Removing the power supply 16 Connecting the new power supply 17 Removing the hard disk 17 Installing the hard disk 18 Installing the CEC 19 Replacing memory 20 Prerequisites 21 Removing the cooling fan 21 Installing the fan 22 Replacing the clock calendar battery 23 Prerequisites 23 Procedure steps 24 Redundant power supply installation 25 Prerequisites for redundant power supply installation 25 Redundant power supply installation navigation 26 Removing the PSU status connector jumper 26 Procedure steps 27 Installing the redundant power supply cage 28 Procedure steps 28 Installing the secondary cooling fan 31 Procedure steps 32 Installing the power supply modules 33 No
11. at hold the fan to the fan access panel The snap rivet has two parts a center pin and a collar 8 With your fingernails gently separate the plastic rivet pin from the center of the rivet collar 9 Remove the rivet center pin and collar from the fan access panel and place them in a safe location 10 Lift the fan away from the fan access panel and place it in a safe location End Installing the fan After removing the defective or damaged fan install the new fan into the BCM450 main unit Prerequisites e Remove the existing fan For more information about removing the fan see Removing the cooling fan page 21 Procedure steps Step Action 1 Attach one end of a grounding strap to your wrist and the other end to a grounded metal surface Place the new fan in the fan access panel in the same position as the old fan Ensure the fan cable is oriented to the bottom of the fan and that the fan label is closest to the grill on the panel Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks BCM450 internal component replacement 23 Attention Ensure the label of the new fan faces the back of the BCM450 unit Air must flow out of the unit as indicated by the embossed arrows on the fan 4 Align the fan chassis mounting holes with the holes in the fan access panel Hold the fan in place against the fan access pa
12. ement Equipment replacement navigation e BCM450 internal component replacement page 13 Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks BCM450 internal component replacement You can replace components in the main unit if they are defective or damaged Prerequisites to BCM450 internal component replacement e Ensure the BCM450 system is shut down For more information see Shutting down the system for maintenance page 36 e Disconnect the main unit from the power outlet e Remove the BCM450 main unit from the rack wall or desktop and set it on a flat clean static free surface e Ensure you have the following tools Phillips screwdriver 2 with a 3 5 inch blade 3 16 inch slot screwdriver Anitistatic wrist grounding strap CAUTION Risk of damage to equipment You must wear an antistatic grounding strap at all times when handling electronic components Failure to do so can result in damage to the equipment CAUTION Risk of information loss and damage to equipment Do not use an electric or magnetized screwdriver near the hard disk You can lose the information stored on the disk Shock can damage the hard disk Do not drop or hit the hard disk BCM450 internal component replacement procedures This task flow shows you the sequence of procedures you perform to replace an internal componen
13. enerates an alarm The following figure shows the location of the system status and power LEDs Figure 11 LED Locations The following tables show the meanings of LED states Table 1 System status LEDs states and descriptions Power Status Description LED states seen during Start up sequence Solid yellow Solid yellow Power applied to system Solid yellow Off Power on self test POST Lasts for 9 seconds Solid yellow Solid yellow System initializing lasts 14 seconds Solid green Solid yellow Kernel initialization lasts 8 seconds or Safe OS Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 52 System LEDs reference Table 1 System status LEDs states and descriptions Power Status Description Solid green Blink green Services initializing lasts 1 minute Solid green Solid green Normal operation Solid green Solid red Services initialization failed LED states seen during Safe Mode start up sequence Solid red Solid green System running with factory default settings enabled Solid red Solid red System running in Software Reset mode Solid red Blink yellow System running in Configuration Reset mode LED states seen during shut down sequence or failure Solid green Blink yellow Graceful shutdown in progress Off Solid yellow Graceful shutdown completed Solid red Blink yellow Overheat detected The
14. escribes how to reinstall a base function tray after maintenance or how to install a new base function tray if it is defective or damaged Prerequisites e Ensure the main unit is disconnected from the AC power source CAUTION Risk of equipment damage Protect the hardware components against damage from electrostatic discharge Always wear a grounded wrist strap before you handle components Always place the components in a static free container Procedure steps Step Action 1 Disconnect the BCM system from the AC power outlet Attach one end of the grounding strap to your wrist and the other end toa grounded metal surface Move the base function tray latches to the unlocked position Position the base function tray in the correct main unit bay Insert the base function tray into the main unit Push the base function tray latches to the locked position Install the base function tray latch screws Insert all connectors in the correct locations on the base function tray face ON OO A RAQ Restore the BCM system to operation 10 Observe the system status monitor LEDs to ensure the base function tray initializes correctly Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks Common procedures 41 End Removing the main unit top cover Use this procedure to remove the top cover of the BCM450 ma
15. estoring system programming see Nortel Business Communications Manager 450 1 0 Administration and Security NN40160 601 End Removing the base function tray Remove the BCM450 base function tray from the system if it is defective or if you need to perform maintenance on it Prerequisites e You must shut down the BCM450 system For more information see Shutting down the system for maintenance page 36 CAUTION Risk of equipment damage Protect the hardware components against damage from electrostatic discharge Always wear a grounded wrist strap before you handle components Always place the components in a static free container Procedure steps Step Action 1 Disconnect any connectors from the front of the base function tray 2 Attach one end of the grounding strap to your wrist and the other end toa grounded metal surface 3 Remove the base function tray latch screws and place them in a safe location 4 Pull the base function tray latches toward you into the unlocked position Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 40 Common procedures 5 Grasp the base function tray latches and pull the base function tray out of the main unit 6 Place the base function tray on a flat clean and static free surface End Reinstalling the base function tray The following procedure d
16. ff individual port channels rather than the entire module Prerequisites e A trunk media bay module has no changeable settings on the Trunk Port Details record Procedure steps Step Action Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks BCM450 modules management 49 1 In Element Manager click Configuration gt Resources gt Telephony Resources gt Modules panel 2 Click the module supporting the port you want to enable or disable On the Set Port Details tab select the port you want to enable or disable Click either Enable or Disable The State box indicates the mode of operation for the port If the port is enabled this box shows unequipped unless a device is physically connected End Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 450 modules management ns Manager 450 1 0 Standard Copyright 2008 09 Nortel Networks System LEDs reference This chapter provides information about the main unit LED status during normal operation startup and reboot System status monitor LEDs The BCM450 system status LEDs on the main unit provide information about the status of the BCM450 system Use these LEDs to determine if the system is functioning properly and if the system g
17. he BCM450 system e You require a Phillips head screwdriver e Ensure you disconnect the BCM450 main unit from the AC power source Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks Redundant power supply installation 27 CAUTION Risk of damage to equipment You must wear an antistatic grounding strap at all times when handling electronic components Failure to do so can result in damage to the equipment Procedure steps Step Action 1 Turn off the BCM450 system 2 Disconnect the BCM450 system from the AC power outlet 3 Attach one end of a grounding strap to your wrist and the other end to a grounded metal surface 4 Remove the main unit top cover Locate the PSU status connector on the Chassis Interface CIF card CL JCJ PSU status connector f J mf LL ET UT gune 6 Remove the RPS output signaling connector jumper this is the only jumper on the board Use needle nose pliers to pull the jumper out and away from the connector 7 Connect the PA cable to the PSU Status connector Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 28 Redundant power supply installation End Installing the redundant power supply cage Perform the following procedure to install the redundant p
18. he fan exhaust hold a piece of paper or your hand close to the fan exhaust A correctly installed fan blows air away from the main unit 23 If the fan exhaust air flow is incorrect remove the cooling fan or fans and reinstall it in the correct position End Installing the power supply modules Perform the following procedure to install the main and redundant power supply modules into the power supply cage Prerequisites e You must install the redundant power supply cage e Ensure that both the primary and secondary fans are connected properly before restarting the system Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 34 Redundant power supply installation CAUTION Risk of damage to equipment You must wear an antistatic grounding strap at all times when handling electronic components Failure to do so can result in damage to the equipment Procedure steps Step Action 1 Position the power supply modules in the redundant power supply cage Ensure they are oriented correctly the power status light must be on the top right corner 2 Push on the power supply module until the face of the module is flush with the casing You can hear a click when the power supply module is properly seated Power supply modules slide into the power supply cage gt Fasten the PEN power supply
19. he telephony and data networking cables from the system before disconnecting the power cord from a grounded outlet Procedure steps Step Action 1 Shut down the BCM450 system 2 Remove the LAN cables from the LAN ports on the main unit Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 36 Common procedures 3 Remove the expansion cable if the main unit is connected to an expansion cabinet 4 If the system uses the external Music Source port remove the cable from this port 5 If the system uses a Uninterruptable Power Supply UPS remove the USB cable from the USB port 6 Remove the power supply cord from the main unit End Disconnecting the cables from the expansion cabinet Disconnect the cables from the BCM450 expansion cabinet to prepare the system for maintenance operations Prerequisites e Use Element Manager to disable the media bay modules MBM that are installed in the expansion cabinet For more information about disabling an MBM see Nortel Business Communications Manager 450 Administration and Security NN40160 601 WARNING Risk of leakage currents You must disconnect the telephony and data networking cables from the system before disconnecting the power cord from a grounded outlet Procedure steps Step Action 1 Disconnect the expansion cable from the expan
20. in unit if you want to perform maintenance activities Attention Do not operate the BCM450 main unit with the top cover removed Do not leave the top cover removed for extended periods of time Prerequisites e Ensure the main unit is disconnected from the AC power source CAUTION Risk of equipment damage Protect the hardware components against damage from electrostatic discharge Always wear a grounded wrist strap before you handle components Always place the components in a static free container Procedure steps Step Action 1 Shut down the system For more information see Shutting down the system for maintenance page 36 Disconnect the BCM system from the AC power outlet If required remove the main unit from the server rack Attach one end of the grounding strap to your wrist and the other end toa grounded metal surface 5 Remove the two top cover screws located at the rear of the main unit Place the screws in a safe location 6 Lift the back of the cover and slide it rearward until it disengages from the main unit End Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 42 Common procedures Figure 8 Removing main unit top cover os 2 Main ut a top cover X i gt Lift cover at rear Remove the top N QU A 3 1 cover screws g Slide cover open NNN RS 3
21. isites e Power down the BCM450 system For more information see Shutting down the system for maintenance page 36 e Ensure the BCM450 main unit is disconnected from the AC power source CAUTION Risk of damage to equipment You must wear an antistatic grounding strap at all times when handling electronic components Failure to do so can result in damage to the equipment Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 20 BCM450 internal component replacement Procedure steps Step Action 1 Power down the BCM 450 system and remove the base function tray 2 Attach one end of a grounding strap to your wrist and the other end to a grounded metal surface 3 Remove the plastic cap on the CEC slot on the front of the base function tray Figure 5 CEC slot CEC slot 4 Screw the four metal standoffs included into the main board of the base function tray 5 Slide the CEC into position from the back of the base function tray so that the CEC protrudes slightly from the front faceplate of the base function tray 6 Align the connectors on the card and on the main board of the base function tray and push down Ensure that the card is connected securely to the main board Use the four supplied screws to fasten the card to the standoffs Reinstall the base function tray and power on the BCM450 sy
22. lities folder to expand it From the Utilities folder select Reset Click Shutdown BCM System to shut down the system The BCM450 system begins the shutdown process When the shutdown process is complete the final warning dialog box appears and the system status LED becomes yellow and enters a flashing state Click OK to disconnect Element Manager When the shut down is complete the power LED becomes black and the status LED enters a solid yellow state Remove the DS256 cables from the front of the BCM main unit and if present the expansion cabinet Mark the cables to ensure a correct reconnection Disconnect the BCM main unit and expansion cabinet power cords from the AC outlet Ensure you have room to access the part you are working on Remove the BCM main unit from the rack if necessary Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 38 Common procedures End Returning the system to operation Return the BCM system to operation to restart telephony services after you complete your maintenance operations Prerequisites e For more information about installing the system see Nortel Business Communications Manager 450 1 0 Installation Hardware NN40160 301 WARNING Risk of service loss When you restart the system all digital telephony IP client voice mail and Voice over IP VoIP ports are
23. mation see Shutting down the system for maintenance page 36 e Ensure the BCM450 main unit is disconnected from the AC power source Procedure steps Step Action 1 Remove any cabling from the MBM faceplate 2 Grasp the right edge of the MBM ejector lever with your thumb index and middle fingers 3 Pull outward to partially eject the MBM Pull further on the lever to eject the MBM from the bay 4 Grasp the top and bottom edges of the MBM and remove it from the BCM unit Place the MBM in a clean safe and static free area Set the DIP switches on the new MBM to match the settings of the old MBM 6 Install the new MBM in the main unit or expansion cabinet For more information on installing an MBM see Nortel Business Communications Manager 450 1 0 Installation System NN40160 301 7 Return the BCM450 system to normal operation End Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 16 BCM450 internal component replacement Removing the power supply Remove the defective power supply from your BCM450 main unit or BCM450 expansion cabinet before installing the new power supply WARNING Risk of leakage currents You must disconnect the telephony and data networking cables from the system before disconnecting the power cord from a grounded outlet CAUTION Risk of equipment damage P
24. nel and push the rivet collar through the fan access panel and fan chassis mounting holes Insert the rivet pin into the rivet collar Connect the fan cable connector to the Fan 1 connector if replacing the primary fan or to the Fan 2 connector if replacing a secondary fan on the Chassis Interface Card CIF Mount the fan access panel to the main unit Tip the top of the fan access panel toward you 10 Insert the bottom lip of the fan access panel in the main unit 11 Align the screw holes in the fan access panel with the screw holes on the main unit 12 Install and tighten the fan access panel screws 13 Restore the BCM450 system to operation 14 To test the direction of the fan exhaust hold a piece of paper or your hand close to the fan exhaust A correctly installed fan blows air away from the main unit 15 If the fan exhaust air flow is incorrect remove the cooling fan and reinstall it in the correct position End Replacing the clock calendar battery This section describes how to remove and install the clock calendar battery located on the main card when it ceases to function The clock calendar battery supplies the power required to keep the CMOS information current if there is a power failure Attention You must replace the battery with a CR2032 3 Volt Maxell coin cell battery The use of any other manufacturer can invalidate the safety approval of the BCM450 main unit and possibly cause a fire o
25. ower supply cage in the main unit Prerequisites e Power down the BCM450 system e You require a Phillips head screwdriver e Ensure you disconnect the BCM450 main unit from the AC power source e Remove the standard power supply from the main unit For more information see Removing the power supply page 16 CAUTION Risk of damage to equipment You must wear an antistatic grounding strap at all times when handling electronic components Failure to do so can result in damage to the equipment Procedure steps Step Action 1 Power down the BCM450 system 2 Disconnect the BCM450 system from the AC power outlet 3 Attach one end of a grounding strap to your wrist and the other end to a grounded metal surface 4 Remove the standard power supply from the BCM450 main unit Remove the power supply support bracket from the main unit by removing the interior and exterior mounting screws Place the screws in a safe location Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks Redundant power supply installation 29 6 Remove the power supply adapter tab from the support bracket Use pliers to bend and snap the tab away from the support bracket Ensure you remove only the inner adapter tab Remove the inner adapter tab Rear view Remove this bracket to accommodate redundant power supply 8
26. r deconfigure MBMs through Element Manager Prerequisites e The MBM must be installed in the system For information about replacing an MBM see Replacing a media bay module page 15 For information on installing a new MBM see Nortel Business Communications Manager 450 1 0 Installation System NN40160 301 Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks BCM450 modules management 47 Procedure steps Step Action 1 In Element Manager click Configuration gt Resources gt Telephony Resources gt Modules pane Select the module you want to configure or deconfigure Click on the Configured Device field A menu appears Select the type of MBM you want configure Click Configure Enter the Start DN Enter the Public received digits OLI Enter the Private received digits OLI ON OO a BB ND Select or clear the Assign target lines check box default is clear i If you want to deconfigure an MBM select the MBM kb Click Deconfigure Click OK to delete the configuration for the MBM N End Configuring or deconfiguring a Trunk Module or Combination MBM You can configure or deconfigure MBMs through Element Manager Prerequisites e The MBM must be installed in the system For information about replacing an MBM see Replacing a media bay module page 15 For information on ins
27. r down the BCM450 system e You require a Phillips head screwdriver e Ensure you disconnect the BCM450 main unit from the AC power source CAUTION Risk of damage to equipment You must wear an antistatic grounding strap at all times when handling electronic components Failure to do so can result in damage to the equipment Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 32 Redundant power supply installation Procedure steps Step Action Attach one end of a grounding strap to your wrist and the other end to a grounded metal surface Remove the fan access panel screws at the top and bottom of the panel Place the screws in a safe location Tip the top of the fan access panel toward you Grasp the fan access panel with both hands and then lift the away from the main unit Do not stretch the fan cables Disconnect the CIF card fan cables Remove the snap rivets that hold the fan to the fan access panel The snap rivet has two parts a center pin anda collar Gently separate the plastic rivet pin with your fingernail from the center of the rivet collar Remove the rivet pin and collar from the fan access panel Place the rivet pin and collar in a safe location Lift the fan away from the fan access panel Put the old fan access panel in a safe location Place one of the fans on the new fan access panel o
28. r explosion Prerequisites e Shut down the BCM450 system For more information see Shutting down the system for maintenance page 36 e Remove the base function tray For more information see Removing the base function tray page 39 Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 24 BCM450 internal component replacement Procedure steps Step Action 1 Locate the clock battery on the main board of the base function tray 2 Use your finger to carefully lift the battery out of the socket Do not use any type of tool to remove the battery 3 Position the new battery on top of the battery socket Ensure you have the positive side of the battery facing up Push down until the battery snaps into the socket Reinstall the base function tray Restore the BCM system to operation End Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks Redundant power supply installation This chapter describes how to install the optional redundant power supply and cooling fan into the BCM450 main unit Each power supply has its own AC power connector an Audible Fail Alarm shutoff button and a power switch Attention Both power switches must be turned on at all times When shutting down the BCM system disconnect
29. rd May 2009 Copyright 2008 2009 Nortel Networks 44 Common pro Nortel Business Commu NN40160 Copyright 2008 2009 Nortel Networks BCM450 modules management Determine the status of any of the settings under the media bay module headings To correct a problem or change a module setting you can enable or disable a bus or module or select ports on the module Prerequisites to BCM450 modules management e Launch Element Manager and connect to your BCM450 system BCM450 modules management procedures This task flow shows you the sequence of procedures you perform to manage modules in your BCM450 system To link to any procedure click on BCM450 modules management navigation Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 46 BCM450 modules management Figure 10 BCM450 modules management procedures MBM Configuration and deconfiguration Disabling or enabling a bus or module Disabling or enabling a port channel setting BCM450 modules management navigation e Configuring or deconfiguring a Station Module type MBM page 46 e Configuring or deconfiguring a Trunk Module or Combination MBM page 47 e Disabling or enabling a bus or module page 48 e Disabling or enabling a port channel setting page 48 Configuring or deconfiguring a Station Module type MBM You can configure o
30. rews that secure the hard disk to the hard disk bracket Lift the hard disk from the hard disk bracket and set it on a flat clean static free surface End Installing the hard disk Install the new hard disk into the BCM450 main unit Prerequisites e Remove the hard disk For more information about removing the hard disk see Removing the hard disk page 17 Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks BCM450 internal component replacement 19 CAUTION Risk of equipment damage Use only the screws that you removed from the hard disk Using other screws can damage the hard disk Procedure steps Step Action 1 Attach one end of a grounding strap to your wrist and the other end to a grounded metal surface 2 Place the new hard disk in the hard disk bracket Use the four hard disk bracket screws to secure the hard disk to the bracket Push the hard disk and bracket forward into the hard disk bay the left most slot 5 Press down lightly on the top of the hard disk to ensure that the hard disk bracket is seated properly Replace the hard disk bay panel and tighten the thumb screw Perform a restore or manually reprogram the system End Installing the CEC You can install the optional compact expansion card CEC to increase the capacity of the BCM450 system Prerequ
31. rmal shutdown completed Solid red Solid red Power spike or Rail power fluctuation detected Blink red Solid red Rail power fluctuation Power Monitor Shutdown completed Solid yellow Solid red Power spike shutdown completed temperature and Rail power ok Off Off No power system is shut down power cable is disconnected Start up Profile LED states seen only during initial system install or staging Blink Yellow Blink Yellow Start up Profile executing Solid Green Solid Green Start up Profile successfully applied Blink Yellow Blink Red Start up Profile failure Hard disk drive LEDs The following table describes the possible LED states for the hard disk drive LED Table 2 HDD LED states Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks System LEDs reference 53 LED Description Off No HDD detected Green Normal operation Red HDD fault Orange Flashing Activity Orange Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks ns Manager 450 1 0 Standard Copyright 2008 09 Nortel Networks Nortel Business Communications Manager 450 1 0 Maintenance Copyright 2008 2009 Nortel Networks The information in this document is sourced in Canada the United States and the United Kingdom
32. rotect the hardware components against damage from elec trostatic discharge Always wear a grounded wrist strap before you handle components Always place the components in a static free container Procedure steps Step Action 1 Shut down the BCM450 system For more information see Shutting down the system for maintenance page 36 2 Disconnect all cables from the front of the base function tray 3 Disconnect the main unit and the expansion cabinet if applicable from the AC power connection 4 Attach one end of the grounding strap to your wrist and the other end toa grounded metal surface 5 Loosen the screws securing the power supply module located at the back of the unit on the right 6 Pull handle located on the power supply module outward to remove the power supply module from the unit End Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks BCM450 internal component replacement 17 Connecting the new power supply After you remove the defective power supply connect the new power supply to your BCM450 main unit or BCM450 expansion cabinets Attention Ensure that the power switch on the power supply is kept in the ON position Do not turn the switch off when powering down the BCM system Prerequisites e Ensure that the new power supply is an auto adjust power supply Procedure steps
33. rtel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 4 Contents Procedure steps 34 Common procedures 35 Disconnecting the cables from the main unit 35 Disconnecting the cables from the expansion cabinet 36 Shutting down the system for maintenance 36 Returning the system to operation 38 Removing the base function tray 39 Prerequisites 39 Procedure steps 39 Reinstalling the base function tray 40 Prerequisites 40 Procedure steps 40 Removing the main unit top cover 41 Prerequisites 41 Procedure steps 41 Installing the main unit top cover 42 Prerequisites 42 Procedure steps 42 BCM450 modules management 45 Configuring or deconfiguring a Station Module type MBM 46 Configuring or deconfiguring a Trunk Module or Combination MBM 47 Disabling or enabling a bus or module 48 Disabling or enabling a port channel setting 48 System LEDs reference 51 System status monitor LEDs 51 Hard disk drive LEDs 52 Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks New in this release The following sections detail what s new in Nortel Business Communications Manager 450 Maintenance NN40160 503 in Release 1 0 e Features page 5 Features e Easy to understand system status LEDs For more information see System LEDs reference page 51
34. sion port on the expansion cabinet 2 Disconnect all of the telephone lines and extension cables from the MBMs inserted in the expansion cabinet If more than one cable exists mark the cables to identify the port from which you removed them 3 Remove the power supply cord from the expansion cabinet End Shutting down the system for maintenance Shut down the BCM450 system to prepare it for maintenance operations Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks Common procedures 37 Prerequisites Ensure you have a recent backup of the BCM450 system programming If a recent backup is not available use Element Manager to back up the system data For information about backing up the system data see Nortel Business Communications Manager 450 1 0 Administration and Security NN40160 601 Remove the telephony and data networking lines from the BCM450 main unit and expansion cabinet For more details see Disconnecting the cables from the main unit page 35 and Disconnecting the cables from the expansion cabinet page 36 WARNING Risk of leakage currents You must disconnect the telephony and data networking cables from the system before disconnecting the power cord from a grounded outlet Procedure steps Step Action 1 2 3 4 Launch Element Manager From the Administration tab click the Uti
35. stem End Replacing memory Use the following procedure to replace the random access memory card in the BCM450 main unit if it is defective or damaged Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks BCM450 internal component replacement 21 Prerequisites e Ensure that you have available a replacement DDR RAM card up to 1 gigabyte 533 megahertz Procedure steps Step Action 1 Shut down the system For more information see Shutting down the system for maintenance page 36 Disconnect the BCM450 system from the AC power outlet Disconnect any connectors from the front of the base function tray Attach one end of the grounding strap to your wrist and the other end to a grounded metal surface 5 Remove the base function tray For more information see Removing the base function tray page 39 6 Carefully push down on the fastening tabs on either side of the DIMM As you press down on the fastening tabs the DIMM lifts out of the DIMM slot 7 Grasp both ends of the DIMM with your fingertips Lift the DIMM up and away from the DIMM slot Place the DIMM in a static free container 8 Position and correctly align the new DIMM edge connectors first into the connector 9 Carefully and firmly press down on the top of the DIMM card with your thumbs At the same time use your index fingers to move the fastening tabs
36. t in a BCM450 main unit To link to any procedure click on BCM450 internal component replacement navigation page 14 Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 14 BCM450 internal component replacement Figure 3 BCM450 internal component replacement procedures BCM450 internal component replacement navigation Replacing a media bay module page 15 Removing the power supply page 16 Connecting the new power supply page 17 Removing the hard disk page 17 Installing the hard disk page 18 Installing the CEC page 19 Replacing memory page 20 Removing the cooling fan page 21 Installing the fan page 22 Replacing the clock calendar battery page 23 Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks BCM450 internal component replacement 15 Replacing a media bay module This section describes how to replace a media bay module MBM installed in your BCM450 main unit or expansion cabinet if it is defective or damaged This section describes replacing an MBM with the same type of MBM If you want to replace an MBM with a different type of MBM you must treat it as a new installation Ensure the new MBM does not overrun any lines already assigned to other MBMs Prerequisites e Power down the BCM450 system For more infor
37. talling a new MBM see Nortel Business Communications Manager 450 1 0 Installation System NN40160 301 Procedure steps Step Action 1 In Element Manager click Configuration gt Resources gt Telephony Resources gt Modules pane Select the module you want to configure or deconfigure Click on the Configured Device field A menu appears Select the type of MBM you want configure a fF N Click Configure Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 48 BCM450 modules management Enter the Start Line Click OK If you want to deconfigure an MBM select the MBM ON O Click Deconfigure 10 Click OK to delete the configuration for the MBM End Disabling or enabling a bus or module Disable or enable a bus or module when you need to isolate a problem or block access from the module Attention If there is more than one module assigned to the DS30 bus all modules are disabled Procedure steps Step Action 1 In Element Manager click Configuration gt Resources gt Telephony Resources gt Modules pane Select the module you wish to enable or disable Click either Enable or Disable Click OK End Disabling or enabling a port channel setting Disable or enable a port channel setting if you need to isolate a problem or block access from the module by turning o
38. ur chassis mounting screws Bundle the P2 P3 P4 P5 P6 P7 and P8 cables together Run the cables on the top of the power supply chassis and then secure with the cable clamp Connect cable P2 all cables are labeled on the connector into the bottom media bay module backplane power connector Connect cable P3 into the top media bay module backplane connector Bundle P2 P3 P4 P5 P6 P7 and P8 together with a grommet This is to prevent the cables from being pinched by the base function tray Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks Redundant power supply installation 31 20 Insert the P2 P3 P4 P5 P6 P7 and P8 into the cable slot on the chassis secured with the grommet Insert the P2 P3 P4 P5 P6 and P7 auxiliary cables into the cable slot Cable slot Cable grommet 21 Ensure that one power run connects to one MBM backplane connector Each power run has multiple connectors Do not connect a single power run to both MBM backplane connectors 22 Connect the 4 pin PSU AUX cable to the 4 pin AUX connector 23 Connect the 20 pin PSU Main cable to the PSU Main connector 24 Install the main unit top cover End Installing the secondary cooling fan Perform the following procedure to install the secondary cooling fan after you install the redundant power supply cage Prerequisites e Powe
39. usiness Communications Manager 450 Installation Hardware NN40160 301 System maintenance tasks This work flow shows you the sequence of tasks you perform to maintain your BCM450 system To link to any tasks click on System maintenance navigation page 10 Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 10 System maintenance Figure 1 System maintenance tasks System maintenance navigation e Equipment replacement page 11 e BCM450 modules management page 45 Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks Equipment replacement Replace BCM450 equipment and components when they are damaged WARNING Risk of leakage currents You must disconnect the telephony and data networking cables from the system before disconnecting the power cord from a grounded outlet Equipment replacement tasks This work flow shows you the sequence of tasks you perform to replace equipment for your BCM450 system To link to any tasks click on Equipment replacement navigation page 12 Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks 12 Equipment replacement Figure 2 Equipment replacement tasks BCMAS6 internal component replac
40. ver one of the grills Ensure you orient the fan cable to the bottom of the fan and that the fan label is closest to the grill on the panel Attention Ensure the label of the new fan faces the back of the BCM450 unit Air must flow out of the unit as indicated by the embossed arrows on the fan 10 11 12 13 Align the fan chassis mounting holes with the holes in the fan access panel Hold the fan in place against the fan access panel and then push the rivet collar through the fan access panel and fan chassis mounting holes Insert the rivet pin into the rivet collar Repeat steps 8 through 12 for the second fan Nortel Business Communications Manager 450 1 0 Maintenance NN40160 503 01 02 Standard May 2009 Copyright 2008 2009 Nortel Networks Redundant power supply installation 33 14 Connect the fan cable connector of the leftmost fan when looking at the back of the BCM450 to the Fan 1 connector on the CIF card Fan 1 Fan 2 _ Ul 15 Connect the second fan cable connector to the Fan 2 connector on the CIF card 16 Mount the fan access panel to the main unit 17 Tip the top of the fan access panel toward you 18 Insert the bottom lip of the fan access panel into the main unit 19 Align the screw holes in the fan access panel with the screw holes on the main unit 20 Install and tighten the fan access panel screws 21 Restore the BCM450 system to operation 22 To test the direction of t
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