Avaya R1.3 Configuration Guide
Contents
1. Table 1 Validated Equipment and Software AAA Reviewed BCM Solution Test Lab 4 of 13 03 19 2010 2010 Avaya Inc All Rights Reserved BCMRS5_SIP_For_Skype doc 2009 00002459 Page 4 of 13 3 0 Features 3 1 Features Supported The following are capabilities provided by this solution Basic calls G711a law 20 ms G729 20ms Calling line number identification presentation CLIP DTMF RFC2833 Call hold Call transfer Blind and consultative transfers Ad hoc conference calls Meet Me conference calls hosted on the BCM Call forward Call Redirection to Voice Mail on BCM Inter office tandem calls Find Me Follow Me Silent Recording Incoming calls from Skype to BCM phones 3 2 Technical Caveats The following are limitations with this solution e Fax is not supported by any of Skype s SIP trunking service e On outbound calls to PSTN although BCM sends the correct Display name and CLID to Skype Skype does not deliver neither Display name nor the CLID to PSTN e On incoming calls from PSTN Skype does not send the Display name of the actual caller Instead Skype account name tied to the assigned DID is sent AAA Reviewed BCM Solution Test Lab 5 of 13 03 19 2010 2010 Avaya Inc All Rights Reserved BCMRS5_SIP_For_Skype doc 2009 00002459 Page 5 of 13 4 0 Network Diagram Figure 1 shows a typical deployment of BCM Release 5 with S4S SIP trunking service Two deployment scenarios are supported BCM is assigned a p2. the Add button to add the DN of set s to this Target Line 5 1 8 2 Configuring AA to Answer Incoming Calls Alternatively the AA on the BCM can be configured to answer incoming calls and then call routed to a target phone on the BCM by entering the extension of the set at the AA prompt To do this 1 Navigate to Configuration gt Telephony Lines gt Target Line and click on an unused target line 2 On the selected Target Line set the Pub Received to the last 4 digis of the SIP for Skype Account User name 3 Navigate to Configuration gt Application gt Voice Messaging Contact Center 4 Click on the Launch CallPilot Manager 5 This launches a web browser to the BCM Log in with the administrator credentials 6 On the left hand navigation menu click on Auto Attendant 7 Inthe Line Administration web page scroll down to the Target Line configured in Step 1 8 Under the Command Column click Change AAA Reviewed BCM Solution Test Lab 10 of 13 03 19 2010 2010 Avaya Inc All Rights Reserved BCMRS5_SIP_For_Skype doc 2009 00002459 Page 10 of 13 9 Inthe Line Properties web page select Auto Attendant as the Answer Mode 10 Click the Submit button 5 1 9 Giving Access to SIP Trunks To give access to BCM phones to make outgoing calls across the SIP trunk Navigate to Configuration gt Telephony gt Sets gt Active Sets Click on the Line Access tab Click on the DN of each the registered BCM phones in turn and clic
3. AAA Reviewed BCM Solution Test Lab 2 of 13 03 19 2010 2010 Avaya Inc All Rights Reserved BCMRS5_SIP_For_Skype doc 2009 00002459 Page 2 of 13 1 0 Introduction This document provides a typical network deployment of Business Communication Manager BCM Release 5 utilizing the Skype SIP Trunking service offering The document provides the software line up supported features as well as procedures for configuring a SIP trunk between the BCM Release 5 and Skype This document should serve as general guideline only since it is not possible to document every possible variation of configuration Further information may be obtained from your Avaya support representative 1 1 Document Change History Summary of Changes Issue 1 00 March 19 2010 first publication S gt __ _ AAA Reviewed BCM Solution Test Lab 3 of 13 03 19 2010 2010 Avaya Inc All Rights Reserved BCMRS5_SIP_For_Skype doc 2009 00002459 Page 3 of 13 2 0 System Software Loadware To achieve successful interoperability between the BCM and Skype the various network elements must the running the version of software as shown below BCM 50 All supported platforms Base S W 9 0 1 00 Patch BCMO50 R500 SU Syste m 001 200911 or higher BCM450 All supported platforms Base S W 9 0 1 00 Patch BCM450 R500 SU Syst em 001 200911 or higher BCM Phones All BCM Supported phones As provided by most recent smart update Skype for SIP Server Release 1 3
4. AVAYA Avaya BCM Solutions Test Lab Business Communication Manager Release 5 0 Configuration Guide for Skype for SIP R1 3 Issue 1 0 Abstract This document provides guidelines for configuring a SIP Trunk between a BCM Release 5 0 and SIP For Skype AAA Reviewed BCM Solutions Test Lab 1 of 13 03 03 2010 2010 Avaya Inc All Rights Reserved BCMR5_SIP_For_Skype doc 2009 00002459 Table of Contents TABLE OF CONTENTS accesses dose ceases encanta caw ees eae eee eee 2 LOTNTRODUCTON aia 3 RIDOCUMENT CHANGE HISTORY set ias 3 ZOUSYS TEN ESOFETWARE EOADWARE 5 a 4 SO A TURES occ eee A O ee Se ee 5 Se PEAT URES SUPPORTE Denir a vases save sisa saa tates avian oa sem tig staan oleae seed ceaa eae uae eae eee 5 572 TECHNICAL CAVEAT S sorrpdasiulica isis tial RA T ER A ENE E EE 5 40 NE TW ORK DARA aa 6 5 0979 CLEM CONFIGURA TION scsi coca id 7 SUC ONEIGURA MON e O el tn 7 SLL AS OO C O 1 OUT AUION APA TE E E R 1 ILAT OECO CUT AT OR E T R 7 Dl DLP ROUNE Table COTINO NEE E TEE TEA TE E T DLE OTP SHIN eS CO CUT AMON it AAA AA AAA NAAA ARA AAA LATE AAA AAA ARA 8 Sled DIP Media Tarnet ers C ONL Cir AU OM RAER EEEN ENTEN etn en Las NAC enh eos 9 ALO DTP AUHICNUCOMON Conj TUTO OT iis AAA AAA A IA AAA AAA AAA AAA AAA AE AORA 9 DASS CS MM CAE ANGIN CLOUS AAA AAA AS AAA A AS AAA AAA 10 5 156 Configure Incomine Calls TOMESKNDETO BCM A A EE AE 10 ADV ACCESS TO SIE TIUN S AA ANA A A AAA AN AAA 11 GO REFERENCES zisio ia 12
5. T and remote NAT compensation is provided by Skype then in the RTP Keepalives section enable the sending of RTP keepalive by setting the following parameters as shown below e Scope RTP RTCP e Initial Keepalives Enabled AAA Reviewed BCM Solution Test Lab 8 of 13 03 19 2010 2010 Avaya Inc All Rights Reserved BCMRS5_SIP_For_Skype doc 2009 00002459 Page 8 of 13 e Periodic Timeout 0 4 Leave the rest of parameters under the SIP Settings tab at the default values 5 1 5 SIP Media Parameters Configuration 1 Under Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the SIP Media Parameters tab 2 Inthe Preferred Codecs section configure G 729 G 711 uLaw G 711 aLaw as the first second and third preferred codecs respectively In the codec Settings section Disable Enable Voice Activity Detection In the codec Settings section select 20ms as the payload size for both G 729 and G 711 Again in the codec settings section set G 711 as the Fax transport 5 1 6 SIP Authentication Configuration 1 Under Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the SIP Authentication tab 2 Create a new SIP Account by clicking on the Add button 3 Inthe Add Auth Account dialog box that opens up configure the parameters as follows e Description Provide a descriptive name for this SIP account e Domain Set this fi
6. ed route and click on the OK button The Dialing Plan Routing table will be displayed Click on the route just created Under the Use Pool column double click to select BlocA from the drop down list Under the DN Type column double click to select Public Unknown from the drop down list Click on the Destination Codes tab Configure a destination code to route dialed digits by clicking on the Add button Digits that begin with this destination code will be presented to the SIP trunking component on the BCM for routing towards the Service Provider In the Add Destination Code dialog box enter a numeric number for the destination code and click on the OK button Select the row representing the Destination Code entered in the previous step Under Normal Route column double click and enter the route entered in Step 4 Under the Absorbed Length column specify the number of digits that will be absorbed before sending the rest of the digits to the service provider AAA Reviewed BCM Solution Test Lab 7 of 13 03 19 2010 2010 Avaya Inc All Rights Reserved BCMR5_SIP_For_Skype doc 2009 00002459 Page 7 of 13 5 1 3 SIP Routing Table Configuration There are two possible ways to configure the BCM to route outbound SIP calls to the Service Provider e Using the Routing Table tab found by clicking on IP Trunks module in Configuration gt Resources gt Telephony Resources e Using the SIP Proxy tab found by clicking on IP Tru
7. eld to sip skype com e Inthe Account Identity section select configure this SIP Account as either a Parent or Child account A Parent account can be used by BCM Phone to place out going calls via the SIP Trunk between the BCM and Skype whereas as a Child account can only be used by a given BCM Phone A Parent account will work for most deployments e Inthe User Credentials section configure the following parameters as shown below o SIP Username set this field to your SIP for Skype Account username provided by Skype o Auth Username set this field to your SIP for Skype Account username provided by Skype o Auth Password set this to the password for the SIP For Skype user account provided by Skype e Configure the parameters in the Message Handling section as follows o CLID Override set this field to your Skype for SIP Account username provided by Skype in your Business Control Panel under Skype for SIP settings Display name Override Provide the Display Name that will be presented to the called party o Contact Override Leave blank o Maddr in Contact Leave unchecked o Local Domain Override set this field to sip skype com e Enable SIP Registration the account by checking the checkbox next Registration o Leave all parameters in the Registration Details section at their default values e Click the OK button O Fax is not supported however AAA Reviewed BCM Solution Test Lab 9 of 13 03 19 2010 2010 Avaya Inc All Righ
8. k on the Line Pool Access tab Click on the Add button In the Add Line Pool dialog box type bloca Click OK Repeat steps 3 to 6 for each of active sets on the BCM USA UE tate 2 NN ee AAA Reviewed BCM Solution Test Lab 11 of 13 03 19 2010 2010 Avaya Inc All Rights Reserved BCMR5_SIP_For_Skype doc 2009 00002459 Page 11 of 13 6 0 References The following are useful references to assist in this solution 1 BCM Release 5 0 Technical Documents htto support nortel com go main isp cscat DOCUMENTATION poid 151818catOID AAA Reviewed BCM Solution Test Lab 12 of 13 03 19 2010 2010 Avaya Inc All Rights Reserved BCMR5_SIP_For_Skype doc 2009 00002459 Page 12 of 13 2010 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc Nortel Nortel Networks the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes AAA Reviewed BCM Solution Tes
9. nks module in Configuration gt Resources gt Telephony Resources This guide illustrates how to do it using the Routing table For details of how to use the SIP Proxy tab see the BCM configuration guides 1 Under Configuration gt Resources gt Telephony Resources select module type IP Trunks and click on the Routing Table tab 2 Add a Remote Gateway by clicking on the Add button In the Add Remote Gateway dialog box that is displayed configure the fields as follows e Description Enter the logical name for the trunk destination e Destination Digits Enter digits that identify the remote system as the call destination e VoIP Protocol SIP e Domain SIP Domain name of Skype This is sip skype com e IP Address Leave this field blank e Port Leave this field blank e GW Type Set this field to Other e MCDN Protocol Set to None e QoS Monitor Leave unchecked e Tx Threshold Leave this field at its default value of 0 0 4 Click the OK button 5 1 4 SIP Settings Configuration 1 Under Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the SIP Settings tab 2 Inthe SIP Settings sections configure the different fields as follows e Local Domain sip skype com e Disable maddr in Contact Checked to disabled madar in Contact header e Disable OPTIONS Caps Checked to disable OPTIONS capability request by the BCM 3 Ifthe BCM is located behind NA
10. t Lab 13 of 13 03 19 2010 2010 Avaya Inc All Rights Reserved BCMRS5_SIP_For_Skype doc 2009 00002459 Page 13 of 13
11. ts Reserved BCMRS5_SIP_For_Skype doc 2009 00002459 Page 9 of 13 5 1 7 IP Sets Media Parameters 1 Under Configuration gt Resources gt Telephony Resources Select module type IP Sets and click on IP Terminals Global Settings 2 Set the Default Codec for IP sets to G 729 and set the payload size ms for G 729 and G 711 to 20 5 1 8 Configuring Incoming Calls from Skype to BCM This can be done in one of two ways ils The DID or Skype Online number associated with the Skype for SIP profile assigned to the BCM can be associated with a target line assigned to a group of set s and all calls to the DID will routed those set s All calls to the DID associated with the Skype SIP account assigned to the BCM can be answered by the Auto Attendant AA and from there a DN can be entered to reach phone on the BCM 5 1 8 1 Assigning DID to BCM Phones for Incoming Call Navigate to Configuration gt Telephony Lines gt Target Line and click on an unused target line On the selected Target Line set the Pub Received to the last 4 digits of the SIP for Skype Account User name Assign the DN of phones on the BCM that require an appearance on this target line This will be the phones that will be alerted when call to the Skype assign DID is received a Navigate to Configuration gt Telephony Lines gt Target Line and click on the Target Line configured in Step 2 above b Click on the Assigned DNs tab c Click
12. ublicly routable IP address and there are no NAT Firewall devices between BCM and public Internet BCM behind a non SIP aware NAT Firewall BCM is located behind a NAT Firewall with no SIP ALG or SIP border control functions BCM is assigned an IP address from private address space managed by the NAT Skype client Public I nternet Figure 1 SIP connectivity between BCM RIs 5 0 and Skype AAA Reviewed BCM Solution Test Lab 6 of 13 03 19 2010 2010 Avaya Inc All Rights Reserved BCMRS5_SIP_For_Skype doc 2009 00002459 Page 6 of 13 5 0 System Configuration This section provides procedures for configuring a SIP trunk on BCM RIs 5 0 to connect to Skype 5 1 BCM Configuration In order to configure a SIP trunk between BCM and Skype do the following 5 1 1 Line Pool Configuration 1 2 3 Under Configuration gt Telephony gt Dialing Plan select Line Pools Select BlocA Click on the Add button to add DNs of sets that need to access the above line pool 5 1 2 Dial Plan Configuration h By ea A A OA O ee OA dl O 13 14 15 Under Configuration gt Telephony gt Dialing Plan gt Public Network define the Public Received number length to 4 digits Set the Public Network Dialing Plan to Public Unknown Under Configuration gt Telephony gt Dialing Plan gt Routing and select the Routes tab Add a route by clicking on the Add button In the Add Route dialog box provide an unus
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