Avaya BCM450 Configuration Guide
Contents
1. 2 4 Configuring Incoming Calls from MTS ALLSTREAM to BCM This can be done in one of two ways 1 The DID assigned to the BCM can be associated with a target line assigned to a group of set s and all calls to the DID will be routed those set s All calls to the DID assigned to the BCM can be answered by the Auto Attendant AA and from there a DN can be entered to reach a phone on the BCM 4 2 4 1 Assigning DID to BCM Phones for Incoming Call Navigate to Configuration Telephony gt Lines gt Target Line and click on an unused target line On the selected Target Line set the Pub Received to the last 4 digis of the MTS Allstream assigned DID Assign the DN of phones on the BCM that require an appearance on this target line This will be the phones that will be alerted when call to the MTS Allstream assign DID is received a Navigate to Configuration gt Telephony gt Lines gt Target Line and click on the Target Line configured in Step 2 above b Click on the Assigned DNs tab c Click the Add button to add the DN of set s to this Target Line 4 2 4 2 Configuring AA to Answer Incoming Calls Alternatively the AA on the BCM can be configured to answer incoming calls and then call routed to a target phone on the BCM by entering the extension of the set at the AA prompt To do this 1 Navigate to Configuration gt Telephony gt Lines gt Target Line and click on an unused target line 2 On the selected Target Lin2. a backup route This route will be used if the attempt to route the call via the preferred route fails In the External Number column for this secondary route provide a number which is different from that used in Step 9 Click on the Destination Codes tab Configure a destination code to route dialed digits by clicking on the Add button Digits that begin with this destination code will be presented to the SIP trunking component on the BCM for routing towards the Service Provider In the Add Destination Code dialog box enter a numeric number for the destination code and click on the OK button 16 Select the row representing the Destination Code entered in the previous step NC Reviewed 2010 Avaya Inc All Rights 9 of 13 11 11 2010 Reserved ConfiguringSIPTrunkingMTS Allstream BCM6 Page 9 of 13 17 18 19 20 21 22 23 24 Under Normal Route column double click and enter the route entered in Step 6 Under the Absorbed Length column specify the number of digits that will be absorbed before pre pending the configured External number configured in Step 9 and sending the rest of the digits to the SIP trunking component While the row representing the Destination Code enter in Step 15 is selected in the Alternate Routes table that shows up below click on an unused schedule In the Second Route column of the selected row above provide the route configure in Step 12 Navigate to Configuration 2 Telephony 2Schedu
3. of the parameters at their default values Click on the OK button 4 1 4 Customize the Account O S907 Se OS OVES eR es Ne Ul 10 11 12 13 Navigate to Configuration gt Resources gt IP Trunks gt SIP Trunking Select the Public tab Next select the Accounts tab Select the MTS Allstream account The Details of the Accounts appears at the bottom Select the User Accounts tab in the Details of the Accounts table Select the first row in the User Accounts table Click on the Modify button and this should open the Modify Account dialog box In the Modify Account dialog box e Provide a description for this user account in the Description field e Within the Message Handling section o Set the CLID Override value to the MTS Allstream DID phone number o Set the Display name Override to the desired display name o The PAI CLID Override must be any 10 digit national phone number o Set the PAI Display name Override to the same value as the Display name Override o Click the OK button Navigate to Configuration Telephony 2Global Settings gt Feature Settings Provide a name in the Business Names section Navigate to Configuration gt Telephony gt Sets gt Active Sets For each active set in the Active sets table change the Name column to name of user of that BCM phone NC Reviewed 2010 Avaya Inc All Rights 8 of 13 11 11 2010 Reserved ConfiguringSIPTrunkingMTS Allstream BCM6 Page 8 of 13 4 2 Dialing Plan 4 2 1 Line Pool Co
4. AVAYA Business Communication Manager BCM 50 and BCM450 Release 6 0 Configuration Guide for MTS Allstream SIP Trunking Issue 1 0 Abstract This document provides guidelines for configuring a SIP Trunk between a BCM50 or BCM450 Release 6 0 and MTS Allstream SIP Trunking NC 1 of 13 Reviewed ConfiguringSIPTrunkingMTS Allstream BCM6 11 11 2010 Table of Contents TABLE OF CONTENTS ssssssssssssssssessssessessssessessesessessssessessesessevsesessessssessessesessessesessessesessassesesessesessessesessassesessassesessessesess 2 TOTINTRODUEGTION ors 3 1 DOGUMENT CHANGE HISTORY Srne 2 Ee DURO REQUERIDO WERE SERRE UM reU RR EET eRUR 3 2 0 SYSTEM SOFTWARE LOADWARE eee eese ttn ente tn tn tn o sene seris esasen iassa 4 KATE UP TURES bcp M 5 3l FEATURES SUPPORTED ii eerie bre e iere eed eei ine dr e e edet eet etre ett ees 5 3 2 TECHNICAL CAVEATS c iciiteec teen o ient eee ere Pee Hen ete ree e rene etae eter pedis 5 OVERVIEW cidediosieseeseebesed eebesk aso eie de dencvedeavoctesesveeveveavestednsbebedwovecdedesvesseveasosseandeesvedsovedtesesveubessovesseaesvesbedveseedsassveusevsnsestesesees 6 DRIN AGUDZESQUIJIUTUTU 9 7 4 TBEM CONFIGURATION inier tette to a e e e PE DOR ge RP E D ERU ERE C rines 7 4 1 1 SIP Media Parameters Configuration idi e t eed dle eee ten e rete Sd seven Poe det e sb E en 7 4 1 2 Importing MTS Allstream Template to BCM ess
5. calls can be setup successfully using G 711 2 The CLID override set in the BCM Element Manager SIP trunk for the MTS Allstream account does not appear on Rogers Wireless phones NC Reviewed 2010 Avaya Inc All Rights 5 of 13 11 11 2010 Reserved ConfiguringSIPTrunkingMTS Allstream BCM6 Page 5 of 13 Overview Figure 0 1 shows a typical deployment of a SIP trunk between BCM R6 and MTS Allstream In the deployment a SIP unaware router with NAT and firewall is deployed between the BCM and MTS Allstream SMB network protected by a NAT FW Local NAT with BCM on the LAN Compensation Data Network MTS Allstream SIP Phone i PSTN Phone Figure 0 1 SIP Trunking between BCM and MTS Allstream NC Reviewed 2010 Avaya Inc All Rights 6of 13 11 11 2010 Reserved ConfiguringSIPTrunkingMTS Allstream BCM6 Page 6 of 13 4 0 System Configuration This section provides procedures for configuring a SIP trunk on BCM RIs 6 0 to MTS Allstream 4 1 BCM Configuration In order to configure a SIP trunk between BCM and MTS Allstream do the following 4 1 1 SIP Media Parameters Configuration 1 2 3 Navigate to Configuration gt Resources gt IP Trunks gt SIP Trunking Select the Media Parameters tab In the Preferred Codecs section configure G 729 G 711 uLaw as the first and second preferred codec respectively If the Find Me Follow Me feature will be enabled then make G 711 uLaw first in the list as the preferr
6. e set the Pub Received to the last 4 digis of the MTS Allstream assigned DID 3 Navigate to Configuration gt Application gt Voice Messaging Contact Center 4 Click on the Launch CallPilot Manager 5 This launches a web browser to the BCM Log in with the administrator credentials 6 On the left hand navigation menu click on Auto Attendant 7 Inthe Line Administration web page scroll down to the Target Line configured in Step 1 8 Under the Command Column click Change 9 Inthe Line Properties web page select Auto Attendant as the Answer Mode 10 Click the Submit button NC Reviewed 2010 Avaya Inc All Rights 11 of 13 11 11 2010 Reserved ConfiguringSIPTrunkingMTS Allstream BCM6 Page 11 of 13 4 2 5 Giving Access to SIP Trunks To give access to BCM phones to make outgoing calls across the SIP trunk 1 Navigate to Configuration 2Telephony 2Sets 2 Active Sets 2 Click on the Line Access tab 3 Click on the DN of each the registered BCM phones in turn and click on the Line Pool Access tab Click on the Add button In the Add Line Pool dialog box type bloca Click OK Repeat steps 3 to 6 for each of active sets on the BCM nb Geom gs NC Reviewed 2010 Avaya Inc All Rights 12 of 13 11 11 2010 Reserved ConfiguringSIPTrunkingMTS Allstream BCM6 Page 12 of 13 2010 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trad
7. ed codec In the codec Settings section e Inthe codec Settings section select 20ms as the payload size for both G 729 and G 711 e Select G 711 for Fax transport e Provide in band ringback must be left unchecked 4 1 2 Importing MTS Allstream Template to BCM J OOS NEY GOV AcU cdi COO VD OS Navigate to Configuration gt Resources gt IP Trunks gt SIP Trunking Select the Public tab Select the ITSP Templates tab Click on the Import button Select Yes to acknowledge the warning An Import Files dialog box will open Click on Browse and navigate to the directory containing the MTS Allstream templates Select the MTS Allstream template and click on Select Files Click the OK button to import the template to the BCM 4 1 3 Create Public SIP Trunk Accounts Navigate to Configuration gt Resources gt IP Trunks gt SIP Trunking 1 2 Select the Public tab 3 4 5 Next select the Accounts tab Click on the Add button In the Add Account dialog box that pops up click on Select Template NC Reviewed 2010 Avaya Inc All Rights 7 of 13 11 11 2010 Reserved ConfiguringSIPTrunkingMTS Allstream BCM6 Page 7 of 13 In the Choose Template dialog box choose the MTS Allstream template MTSAllstream sipt and click on the Select button In the Add Account dialog box that opens up a Provide a unique name for this account in the Name field b Provide a descriptive name for this account in the Description field c Leave the rest
8. emarks or trademarks respectively of Avaya Inc Nortel Nortel Networks the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes If you have any issues with the solution described in this document please contact 1 800 4 NORTEL NC Reviewed 2010 Avaya Inc All Rights 13 of 13 11 11 2010 Reserved ConfiguringSIPTrunkingMTS Allstream BCM6 Page 13 of 13
9. es eene nennen eene etre eene ene nete tenerent enne 7 4 1 3 Create Public SIP Trunk Accounts ese ate eee o eee eR te ie Re ER Te be den tea Ce ineunt dena eve ee eae 7 4 LA C stomize the ACCOUhts s ote ete ike ede a lere ee ee Re estere i ee Nee e ER Pee Haas 6 2 2 DIALING PDANZ erret utter Re RE D e a rrt a to e ea e vae Certe a e tme e Od sets 9 4 2 1 Line Pool Configuration 4 se e Fe e RR eese Eee re E e tse hee Boe vie PE E b ee a hos 9 4 2 2 Dial Plan Configurdation 4 t bed ede t eese ie ee Het o EE EEEE det fob ee ee os 9 4 2 3 SIP Trunk Routing table Configuration eee eee eene eie aE tnee tree trennen trennen nennen 10 4 2 4 Configuring Incoming Calls from MTS ALLSTREAM to BCM sssseseeeeeeeeeneeeeeee een eene nennen rennen 11 ADS GiVing ACCESS 10 SEPT TUS sie eee ER I gue xxr ve Pub qiiem RR E RH REUS 12 NC Reviewed 2010 Avaya Inc All Rights 2 of 13 11 11 2010 Reserved ConfiguringSIPTrunkingMTS Allstream BCM6 Page 2 of 13 1 0 Introduction This document is intended to provide information to installers configuring a BCM50 or a BCM450 Release 6 0 for SIP trunk inter working with MTS Allstream The information provided is specific for the SIP trunk inter working unrelated configuration is not considered within this guide This document assumes that the installer has undergone Avaya approved BCM training and has a working knowledge of BOM installations 1 1 Document Change History S
10. led Services Click on the schedule used in Step 19 above Define the times when this schedule will be active by providing the start and stop times for each day of the week In the Services section that appears below select the schedule used in previous steps and do the following e double click the Routing Svc column and select Auto to active the schedule e Enable overflow by putting a check in the Overflow checkbox 4 2 3 SIP Trunk Routing table Configuration GM ge 09 TN t Navigate to Configuration gt Resources gt IP Trunks gt SIP Trunking Select the Public tab Click on the Accounts tab Select the first MTS Allstream account In the Details for Accounts table below in the drop down list next to Called Number Characters to absorb select the number of digits that will be absorbed by the SIP trunking component before sending the dialed digits to MTS Allstream The number selected here should be the number digits in the External Number configured in Step 9 6 Click on the Routing Table tab 7 Click on the Add button In the Add Route dialog box e Provide a descriptive name for the new route in the Name e Set the Destination Digits to the value provide as the External Number in Step 9 of section 4 2 2 e Inthe ITSP Account drop down list select the MTS Allstream account 9 Click OK NC Reviewed 2010 Avaya Inc All Rights 10 of 13 11 11 2010 Reserved ConfiguringSIPTrunkingMTS Allstream BCM6 Page 10 of 13 4
11. nfiguration Ts 2 3 Under Configuration gt Telephony gt Dialing Plan select Line Pools Select BlocA Click on the Add button to add DNs of sets that need to access the above line pool 4 2 2 Dial Plan Configuration Under Configuration gt Telephony gt Dialing Plan gt Public Network define the Public Received number length Check with MTS Allstream for the appropriate value 2 Set the Public Network Dialing Plan to Public Unknown In the Public Network DN Lengths table configure the DN prefixes and their corresponding lengths Under Configuration gt Telephony gt Dialing Plan gt Routing and select the Routes tab 5 Add a route by clicking on the Add button In the Add Route dialog box provide an unused route and click on the OK button This is the preferred route 7 The Dialing Plan Routing table will be displayed 8 Click on the route just created Under the External Number column of the newly created route insert a number that will appended to the dialed number and presented to the SIP trunking module on the BCM for 11 12 13 14 15 routing This number will be stripped off before routing the call to MTS Allstream Under the Use Pool column of the newly created route double click to select BlocA from the drop down list Under the DN Type column of the newly created route double click to select Public Unknown from the drop down list Repeat Steps 5 to 10 to add
12. ummary of Changes September 3 2010 0 1 Original publication November 11 2010 1 0 Issued version 1 0 o NC Reviewed 2010 Avaya Inc All Rights 3 of 13 11 11 2010 Reserved ConfiguringSIPTrunkingMTS Allstream BCM6 Page 3 of 13 2 0 System Software Loadware To achieve successful interoperability between the BCM and MTS Allstream SIP Trunking the various network elements must be running the version of software as shown below System Platform Firmware BCM 50 All platforms Release 6 0 GA build 1 02 BCM450 All platforms Release 6 0 GA build 1 02 BCM Phones All supported phones a pene by release 6 0 GA build Table 1 Validated Equipment and Software NC Reviewed 2010 Avaya Inc All Rights 4 of 13 11 11 2010 Reserved ConfiguringSIPTrunkingMTS Allstream BCM6 Page 4 of 13 3 0 Features 3 1 Features Supported e The following are capabilities tested and validated e Basic calls G711 u law and G729 both with 20ms packetization e Calling line number identification presentation e Calling line number presentation restriction e DTMF RFC 2833 e Call hold e Call transfer attended and unattended e Conference calls e Call forward e Call waiting 3 2 Technical Caveats 1 BCM Find Me Follow Me calls cannot be routed over MTS Allstream SIP trunks if the BCM SIP trunk is configured to use G 729 as the preferred codec When G 711 is configured as the preferred codec then FMFM
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