Home

Avaya Business Communication Manager 5.0 - Configuration - Devices Configuration manual

Contents

1. End Setting line set restrictions for analog telephones Assign restriction filters for the schedules that will affect the lines assigned to this telephone Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Line Set Restrictions tab 2 Select the line you want to modify Select the field you want to modify on that line Enter the restriction filter appropriate for the schedule You always need a filter specified for the Normal schedule 5 Repeat for each line End Assigning pause for external dialing for analog devices The external Hotline feature provides automatic access to a line when an analog device goes off hook Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets 2 Select the Capabilities and Preferences tab Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Basic parameters for analog sets and devices configuration 53 O a Aa Q In the bottom panel select the Preferences tab In the Hotline type drop down list select External Set the Facility field to Use prime line Click P from the drop down keypad in the External number field This feature code inserts a 1 5 second pause before the device dials out Click Ok End Copyright 2009 Nortel Networks
2. Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 174 Set Template export and import Procedure steps Step Action 1 In the Set Templates screen select the template you want to import 2 In the Set Templates panel click Import The Import Templates dialog box appears 3 From the Transfer type list select the type of location from which you want to import the template From the Files field click Browse Navigate to the location where you exported the template you now want to import 6 Click OK to Import the template or click Cancel to cancel the import The new template appears in the Templates list End Variable Definitions Variable Value Transfer type Select the type of location from which you want to import the set template My Computer Network folder or USB Files Browse to the location where you want to retrieve the file Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set template access The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 You can access a template from a file or from a back up Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyri
3. Call Forward All Calls The system ignores Call Forward All Calls feature and the Hunt group call rings at the telephone Call Forward No Answer The system ignores Call Forward No Answer and the Hunt group call continues to ring until the hunt time expires Call Forward on Busy The system ignores Call Forward on Busy and the Hunt group call continues to ring until the hunt time expires Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 224 Feature references Table 7 Hunt Group feature operation Feature Description Do not Disturb on Busy If this feature is active the set does not receive notification of incoming Hunt group calls Group Pickup If a set is part of a Hunt group and a call pickup group then an incoming Hunt group call can be picked up from any set that is in the call pickup group Transfer via Hold The system supports transfer for Hunt group sets However you cannot Transfer by using Hold Once you answer a call on a Hunt group set the Hunt group notification disappears from all other sets in the Hunt group Priority Call You cannot make Priority calls to Hunt group DNs Ring Again You cannot use Ring Again when calling a Hunt group DN Line Redirection The Allow redirect attribute must be selected for DNs assigned to Hunt groups Page Zones You cannot include Hunt group DNs in a Page zone Voice Call
4. Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 170 News Copyright 2009 Nortel Networks Set Template export and import The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 You can export a template from one Business Communications Manager BCM 5 0 and then import that template on another BCM 5 0 When you export and import a template all template attributes that you have set are copied to the second BCM and are propagated to the sets on that BCM Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 172 Set Template export and import Set template export and import procedures This task flow shows you the sequence of procedures you perform to export and then import a set template Template export and import Exporting a template to a file Importing a template fram a file e Exporting a template to a file page 172 e Importing a template from a file page 173 Exporting a template to a file You can export a template to a file while connected to one system and import the same file when connected to a different system Prerequisites e Launch Element Manager e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Sets gt Templates Nortel Business Communication Manager 5
5. Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 50 Basic parameters for analog sets and devices configuration Procedure steps Step Action Click Configuration gt Telephony gt Sets gt Active Sets Select the Capabilities and Preferences tab In the bottom frame on the Capabilities tab confirm or change how the telephone functions with system features End Variable Definitions Variable Value Handsfree settings Page settings Interrupting calls Auto hold Handsfree Select the setting that is appropriate for the type of telephone HF answerback Select the check box only if the telephone allows handsfree and is in an environment where speakers do not cause disruption Page zone If you have various areas that receive different page announcements place the telephone in the appropriate zone Paging Select the check box if the telephone can send or receive page messages Programming note Telephones without speakers such as models 2001 1110 7000 and 7100 allow page messages to be sent but not to be received DND on Busy Select the check box if you want the caller to receive a Do Not Disturb message when the telephone is busy Ensure this feature is selected when the Fwd Busy field has a value Priority call Select the check box if you want the user to be able to forward calls that alert at the telephone where the call
6. Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 134 Set access to call answer features configuration 2 From the Capabilities and Preferences tab select a DN to configure 3 In the Details for DN panel select the Preferences tab 4 From the Call log options list select the value End Variable definitions Variable Value No autologging No calls are logged automatically Non one answered Unanswered calls are logged Unanswered by me Unanswered calls are logged Log all calls All calls are noted in the call log Resetting call log password Reset the password for the call log if users forget their password Procedure steps Step Action 1 Select Configuration gt Telephony gt Sets gt All DNs 2 From the Capabilities and Preferences tab select a telephone to configure In the Details for DN panel select the Preferences tab Click Rest Call Log Password End Job aid Call log notes If your system has the appropriate equipment and you subscribe to the call information feature supplied by your service provider you can record information about calls received from an external line ISDN service packages that come with calling line identification CLID can supply the same feature Call Log creates a record of incoming external calls to a telephone even if the telephone does not
7. Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set template modification 183 Modifying the sets associated with a template Use the set template to edit set parameters and then apply these changes to all sets at once If you used set based administration or Element Manager to modify a supported parameter on a specific set the system automatically disassociates the set from the template Prerequisites e Launch Element Manager e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Sets gt Templates Procedure steps Step Action 1 From the Templates list select the template you want to use to edit sets The Details for Template panel appears in the lower half of the Set Templates panel 2 In the Capabilities list click Edit The Edit Capabilities dialog box appears 3 In the Edit Capabilities dialog box modify the fields as necessary to address the changes you want to propagate to all sets You can edit the following parameters e Control set e Intercom keys e Direct dial e Pickup group e Page zone e Prime line e First display e Handsfree e Allow redirect e DND on busy e Auto hold e Redirect ring e Silent monitor e Auto hold for incoming page e Receive short Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard
8. de call appearance configuration Copyright 2009 Nortel Networks Set template creation and export The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 You can create a set template using Element Manager to capture a collection of set parameters such as capabilities preferences assignment of lines buttons Meet Me Conferencing and voice mail settings You can export a template to a file so that you can apply that file to multiple BCMs Set template creation and export and import tasks This work flow shows you the sequence of tasks you perform to create a set template To link to any tasks click on NavigationSet template creation and export and import navigation page 160 Set template creation Hew set template creation Template export and import Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 160 Set template creation and export NavigationSet template creation and export and import navigation e New set template creation page 161 e Set Template export and import page 171 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks New set template creation The information in this section applies to both the BCM50 and the BCM450 platfor
9. 2009 Nortel Networks Feature references The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This section contains reference information about external call codes Hunt Group features and the Features Settings panel Navigation e External call codes and definitions page 221 e Hunt group feature operation page 223 e Feature Settings panel page 224 External call codes and definitions Call code features can be part of dial strings for calls to external numbers These codes allow various actions to occur as part of the dialing sequence You can use special alphabetical designators in the following features when you are entering the dial strings from the Element Manager e hotline external number e call forward to external numbers e system and user speed dial numbers e telephone and CAP button external number auto dial e lines Redirect to e routing dial string e ONN block for Tone and BRI e voice message center number Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 222 Feature references Table 6 Call Code features Call code Definition Link FEATURE 71 LN Generate a Link signal to access a PBX or other host exchange If you connect the system to a private branch exchange PBX you can use a Link signal to access special features On som
10. 5 If you want service personnel to enter a password when they dial in to indicate a room has been serviced enter a one to six digit password into the Room condition password field This field can be left blank also End Assigning a room to a set The Rooms context panel displays all telephones currently connected or registered to the system Procedure steps Step Action Click on Configuration gt Telephony gt Hospitality gt Rooms tab Select the telephone DN you want to assign to a room Click in the Room Number column and enter the room number A N Select or clear the Requires Desk Password check box as required Attention If you select the Requires Desk Password check box ensure that a valid desk password exists End Deleting a room assignment from a set Use the following step to delete a room assignment Procedure steps Step Action 1 Click on Configuration gt Telephony gt Hospitality gt Rooms tab Click the Room Number column Delete the number End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Hospitality system configuration 93 Setting call restrictions by room Use the following steps to set up call restrictions Procedure steps Step Action 1 Determine what type of calls you want to allow from telephones using the fi
11. Device configuration overview The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This section gives an overview about configuring and assigning features to telephony devices through Telset and through Element Manager Navigation e Dynamic Device Configuration for BCM450 page 16 e Features and applications page 16 e System feature codes page 17 e Lines and numbers page 17 e Default memory button programming for sets page 18 e Telephony features page 19 e Call answer features page 19 e Call answer privacy features page 21 e Call hold features page 21 e Parking and transferring calls page 22 e Call information page 24 e Feature configuration calling features page 25 e Special features for sets page 26 e System Wide Call Appearance page 29 e Set Template Programming page 32 Configuration methods You can configure devices through Business Element Manager in different ways Two of the device configuration methods are Dynamic Device Configuration DDC and Set Template Programming Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 16 Device configuration overview Dynamic Device Configuration for BCM450 Attention Dynamic Device Configuration method is applicable only to BCM450 The BCM450 locates and assigns DNs and line numbers d
12. Procedure steps Step Action 1 From the Backup to list select where you want to back up the set template If you select Network Folder as the destination for the export you must use the following format to enter the information lt IP Address gt lt Share Folder gt For example 47 125 152 141 Public 2 Click the Backup button The Backup dialog box appears 3 In the Backup dialog box click OK Set templates are automatically included in the backup 4 Read the information in the Warnings dialog box Click Yes to continue In the Save dialog box enter the path and file name to which the file will be saved A message appears after the download is complete Attention You can also select or clear additional applications such as IP Music 6 In the Element Manager connect to the destination BCM the BCM to which you want to restore the set templates Navigate to Administration gt Backup and Restore gt Restore From the Restore from list select the location where you saved the original backup 9 Click Restore Set templates are automatically included in the Core Telephony component Note Make sure that the Core Telephony component is selected The backup of the first BCM is restored on the second BCM You can now create modify and assign the set templates from the first BCM to the second BCM Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009
13. Set lock Allow last number Allow saved number Allow link Voice Mail Determine how much programming the user performs at their telephone Select None Partial or Full None allows access to all features Partial prevents programming autodial buttons and user speed dial Full no feature programming is allowed Select to enable the Last Number Redial feature Select to enable the Saved Number Redial feature Select to enable the Link feature For Voice Mail see Voice mailbox set up page 195 Nortel Business Communication Manager 5 0 Copyright 2009 Nortel Networks Configuration Devices NN40170 500 02 04 Standard August 2009 Set template modification 189 Modifying the models associated with a template Use the set template to edit set parameters and then apply these changes to all sets at once Prerequisites e Launch Element Manager e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Sets gt Templates Procedure steps Step Action ON O 11 12 13 14 15 In the Set Templates screen select the template to which you want to add a telephone model From the nested list of models you have added to the set template select the model for which you want to set data The Details for Template panel appears below the Templates list panel In the IP Terminal tab click Edit From the CODEC list in the Edit IP Te
14. Copyright 2009 Nortel Networks 178 Set template access End Variable Definitions Variable Value Backup to Select the location where you want to backup the BCM data BCM My Computer Network folder FTP server SFTP server USB storage device Optional components Select or clear the applications and features you want to include in the backup Restore from Select the location where you backed up the data of the first BCM data BCM My Computer Network folder FTP server SFTP server USB storage device Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set template access and modification The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Administrators can modify a set template using Element Manager After you modify a set template on the Business Communications Manager BCM 5 0 the changed parameters are applied to every set to which the template has been assigned Set template access and modification tasks This work flow shows you the sequence of tasks you perform to access and modify a set template To link to any tasks click on NavigationSet template access and modification navigation page 179 Set template modification Set template access Set template editing NavigationSet template access and modification navigati
15. DN records panes 233 Table 10 Line Access System DNs table fields Attribute Value Description Fwd Busy up to 24 digits Redirect incoming calls when this telephone is busy with another call Fwd All up to 24 digits This setting is the same as using FEATURE 4 at a telephone When this feature is active all calls to this telephone are forwarded to the destination entered in this field If you are forwarding calls to a remote location ensure that you include the required destination access codes A user can press FEATURE 4 to cancel this feature Line Assignment tab The line assignment setting allows you to assign physical trunks and target lines to each telephone Target lines are used as incoming only Other lines can be used to both place and answer calls if they are configured to do so Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 234 DN records panes Figure 5 Line Assignment tabbed pane Assigned Lines table ails For DN 301 ee Line Assignment Line Pool Access Answer DNs MeetMe Conferencing Assigned Lines Line Appearance Type Appearances Table 11 Telephone line assignments fields Caller ID Set Vmsg Set Priv Received Attribute Values Description Line lt read only gt These are the lines on which this telephone can receive calls If the line is
16. Prerequisites e Launch Element Manager e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Sets gt Templates Procedure steps Step Action ON O 11 12 13 14 15 Copyright 2009 Nortel Networks In the Set Templates screen select the template to which you want to add a phone model From the nested list of models you have added to the set template select the model for which you want to set data The Details for Template panel appears below the Templates list panel In the IP Terminal tab click Edit The IP Terminal tab only appears for models that are IP sets From the Codec list in the Edit IP Terminal dialog select a Codec that you want to assign to the phone model From the Jitter Buffer list select the amount of buffer you want to assign to the phone model Select the Keep DN Alive check box if you want to maintain this option Click OK to confirm the choices or click Cancel to cancel the choices Select the Button Programming tab From the Model list select the model of phone to which you want to apply specific button programming specifications Select the Button Programming Table tab From the Buttons list select the phone button for which you want to configure functionality Click Edit From the Function list in the Edit Button dialog select the type of functionality you want to assign to the button If applicable from the
17. Active Sets Select the Line Access tab Select the Line Assignment tab in the bottom panel Click Add to add line assignments for the telephone The Add Line Assignments box appears Enter the Line number Click Ok Configure the remaining fields Appearance Type Appearances target lines Caller ID Set target lines Vmsg Set Priv Received Pub Received Attention Not all of these fields apply to all types of lines 10 11 12 13 14 15 Click the Line Pool Access tab Use the Add button to add line pools for the telephone The Add Line Pool box appears Enter the Line Pool Click Ok Click the Answer DNs tab Click Add The Add Answer DN box appears Enter the Answer DN Click Ok Attention If the telephone does not have any buttons with indicators available to provide an Answer DN appearance ensure that Appearance Type is set to Ring only Answer DNs which are assigned to buttons can also be used to autodial that telephone End Configuring set capabilities and preferences for digital sets Use the following steps to configure set capabilities and user preferences Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 60 Basic parameters for digital sets configuration Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt
18. Allows the user to indicate ready or Not ready status on ACD ready ready 909 CC skillset status Allows the user to view the status of queued calls on ACD 930 Meet Me Allows the user to dial into a Meet Me Conference Conferencing 980 Voice mail Leave Allows the user to log into voice mail box to leave a message Message Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard Copyright 2009 Nortel Networks August 2009 216 General features Table 2 Button programming features Set command Feature Description FEATURE lt code gt 981 Voice mail login Opens your mailbox to play your messages and to access mailbox options 982 Voice mail operator Allows the user to set the parameters for the voice mail settings operator 984 Call forward to voice Forwards all calls to your voice mail mail 985 Display voice mail Displays the Voice Mail Meet Me Conferencing or Skillset DN 986 Transfer to mailbox Transfers an external call directly to a mailbox on the CallPilot system 987 Voice mail interrupt Intercepts a caller who is listening to your mailbox greeting or leaving a message 988 Voice mail direct Dial an internal user via the name in the voice mail directory 989 Record call Record the call to your voice mail box Must be enabled by the system administrator 900 IP services list IP telephones only Allows th
19. Click Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and preferences tab Click the Preferences tab in the bottom panel Call log options Determine when calls are logged Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 IP phone configuration 73 Dialing options Determine how the user dials numbers Programming note Some telephones do not allow all dialing options Contrast Adjust the contrast level of the display Ring type If you want incoming calls to produce a specific type of ring for example to differentiate between two telephones that are in close proximity select one of the four ring types If you select None the default ring is used End Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 figuration Nortel Bu NN4C 0 02 04 Standard Copyright 2009 Nortel Networks Telephone relocation The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 You can physically move a telephone within the system so that the telephone programming follows the telephone to the new location Navigation e Digital telephone relocation page 75 e Keeping an IP telephone active page 76 e P telephone relocation without changing the DN page 76 e IP telephone
20. Configuring call transfer Calls coming in can be transferred after they are answered or automatically transferred if they are not answered at the target telephone Configuring call transfer procedures navigation e Configuring transfer of unanswered calls page 122 e Configuring Callback page 122 Configuring transfer of unanswered calls Telephones which do not use call forward to a voice mail system can be programmed to forward unanswered external calls to a designated prime telephone Procedure steps Step Action 1 In Element Manager click Configuration gt Telephony gt Sets gt Active Sets gt Line Access Select the DN of the set to which you want to transfer the calls In the Fwd No Answer field enter the number of the telephone to which incoming calls are to be redirected End Configuring Callback When you direct an answered call to another telephone the system monitors the call to ensure it is answered If no one answers the call within a set length of time the system returns the call to you Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set access to call answer features configuration 123 Procedure steps Step Action 1 In Element Manager click Configuration gt Telephony gt Global Settings gt Feature Settings 2 In the Timers subpanel select the number of rings
21. Devices NN40170 500 02 04 Standard Copyright 2009 Nortel Networks August 2009 DN records panes 251 Table 17 Button programming fields Setting Value Description Feature lt feature options gt Includes settings such as page zone External autodial Use prime line Choose the route through which the telephone dials facility Pool Prime line the prime line assigned to the telephone Use routing table Pool X one of the pools assigned to the telephone Use line Routing table enter the routing code with the external phone number Use line X one of the lines assigned to the telephone User Speed dial tab Speed dial numbers allow users to dial a number with fewer button presses than dialing the entire dial string Attention User speed dials are only available from that users DN number Figure 16 User Speed Dial tab Details for DN 22 Capabilities SWCA Call Group Preferences Button Programming Table Button Programming User Speed Dial User Speed Dial Numbers Speed Dial Number External Number Facility a 2 brine ine Use routing table Use prime line Table 18 User Speed Dial pane fields Setting Values Description Speed Dial Number lt 71 94 gt The number the user dials to dials out the number entered in the External field Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009
22. If the telephone is programmed to allow CLID the telephone displays the name number or line name of a ringing or active call If the call is redirected you can view redirection information Call duration timer Briefly displays the approximate length of your current or most recent call Activate feature FEATURE 77 Time and date display Static display changes the first line of the display to show the current time and date based on system time e Activate feature FEATURE 806 e Cancel feature FEATURE 806 Active call display briefly displays the time and date e Activate feature FEATURE 803 Malicious caller ID MCID This feature records caller information at the central office for the last external call on the active ETSI ISDN line This feature must be available from your service provider before you can activate it in your system If this service is active on the line you must press FEATURE 897 within 30 seconds after a caller hangs up and before you hang up Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Device configuration overview 25 Enabling the feature on the system Configuration gt Telephony gt Dialing Plan gt Private Network gt ETSI gt MCID Call log If your system has the appropriate equipment and you subscribe to the call information feature supplied by your service provider you can reco
23. Large Keep DN Alive Select to enable the Keep DN Alive feature Button Programming or Button Select a telephone button to which you want to attribute a feature Programming Table or other button functionality Function Select the type of functionality you want to assign to the button Value Select feature functionality or other button programming based on the function you selected Deleting a template or set model You can delete a template when it is no longer needed You can also delete a set model from a template Prerequisites e Launch Element Manager e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Sets gt Set Templates Procedure steps Step Action 1 In the Set Templates panel select a template or multiple templates by selecting multiple rows while pressing the ctrl key or select a model 2 Click Delete You are prompted to confirm the deletion of the template or model 3 Click Yes to confirm the deletion or click No to cancel the deletion End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Line and set parameter renumbering The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 You can renumber set and line parameters including voice mailbox DNs using the renumbering feature
24. Some features are set for all telephones and devices and some features are set on an individual basis in the DN record These features are available only on digital and IP telephones You can block the user from using these feature keys by setting the set lock for the telephone to Partial or Full Configuration gt Telephony gt Sets gt Active Sets gt Restrictions tab gt Set Lock drop down list Call answer features If a call comes into a designated line button you press that button to answer the call This feature is not available on all telephones If there are no line buttons on your telephone or the call rings but no line buttons light up choose one of three ways to answer a call at your telephone lift the receiver press the Handsfree button and speak through the external speaker answer through a headset Calls can also have special ring tones depending on distinctive ring values for the lines and the telephone Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 20 Device configuration overview Handsfree and handsfree answerback Enable Handsfree HF to use the telephone speakers or a headset Enable HF answerback to allow users to answer a call without lifting the handset or to use a headset This feature is set on a per telephone basis through Element Manager The handsfree and handsfree answerback feature
25. Target telephone lines only Line Pool Access tab Use the Line Pool Access tab to add line pools to a telephone record Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 236 DN records panes Figure 6 Line Pool Access tab Details For DN 301 Line Assignment Line Pool Access Answer DNs MeetMe Conferencing Line Pools Line Pool Add These shared pools of lines allow many users to use fewer lines for connections where dedicated lines are not practical or not desirable If all lines in the pool are taken the user receives a busy signal Some trunks such as PRI and VoIP must be put into line pools For outgoing calls the line pools are assigned to the telephones that call out over these trunks All lines are configured in line pools A to O with the following exceptions PRI BRI ETSI QSIG and VoIP lines can only be configured into line pools BLOC A to BLOC F This is a list of available line pools Choose the ones that provide the outgoing call access you want for the telephone The field is read only Answer DNs tab Program a telephone to provide automatic call alerting and call answering for other telephones in the system The DNs of the other telephones are referred to as Answer DNs Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August
26. The default value is None Source DN Type a DN that you want to use as a source for this template Adding models to a template Add specific telephone models to a a set template to incorporate model specific parameters into the template Prerequisites e Launch Element Manager e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Sets gt Templates Procedure steps Step Action 1 In the Set Templates screen select the template to which you want to add a telephone model Click Add Model From the Type list in the Add model dialog box select a model that you want to add to the template You cannot add more than one model of telephone at a time 4 Click OK to confirm the addition or click Cancel to cancel the addition The model you added appears nested beneath the appropriate template End Variable Definitions Variable Value Type Select a model type from the list of available models on your system Values depend on the model types that are currently supported on your system Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 168 New set template creation Setting model specific button data Use the Details for Templates panel to specify data settings for a particular model of phone that you have added to a specific set template
27. override Do Not Disturb at another telephone Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 242 DN records panes Table 14 Capabilities pane fields Attribute Value Description Auto hold Allow redirect Redirect ring Receive short tones Silent monitor supervisor lt check box gt lt check box gt lt check box gt lt check box gt lt check box gt This setting determines if the system automatically places an active call on hold if you answer or initiate another call If you do not select this box the system drops the active call unless you press the HOLD button first when you answer a Call or initiate another call Default Selected The user can change the Auto hold setting at their telephones by pressing FEATURE 73 SWCA note Ensure this setting is selected for any telephones with configured System Wide Call Appearance SWCA keys Define whether this telephone allows assigned lines to be redirected This must be selected to allow call forwarding outside the network external call forward including calls to a centralized voice mail system over a private network Define whether the telephone rings briefly when a call on one of its lines is redirected by the Line Redirection feature FEATURE 84 Analog equipment which is connected to the system with an interna
28. 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set Template export and import 173 Procedure steps Step Action 1 In the Set Templates screen select the template you want to export The Set Renumber dialog box appears 2 Click Export The Export Templates dialog box appears 3 From the Transfer type list select the method by which you want to export the set template Attention If you select Network Folder as the destination for the export you must use the following format to enter the information lt IP Address gt lt Share Folder gt For example 47 125 152 141 Public Attention If you select My Computer as the destination for the export you are not prompted for a Folder UserlD or Password 4 From the Files field click Browse Navigate to the location where you want the template to be saved 6 Click OK to confirm the export or click Cancel to cancel the export End Variable Definitions Variable Value Transfer Type Select a transfer type from the list My Computer Network folder USB Importing a template from a file You can transfer a set template from one BCM to another by exporting a set template from one BCM and then importing that file to a second BCM Prerequisites e Launch Element Manager e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Set gt Templates
29. 04 Standard August 2009 Copyright 2009 Nortel Networks IP phone configuration 69 Variable Definitions Variable Value Name Enter a name that identifies the user or the location maximum of seven digits Port Enter the port number for the device Pub OLI Enter or confirm the number that displays at the far end for calls going out over the public network only on digital and VoIP trunks OLI numbers can be bulk changed using the Renumber button available under Configuration gt Telephony gt Sets gt All DNs Priv OLI Enter or confirm the number that displays at the far end for calls going over the private network This number is usually the same as the DN only on digital and VoIP trunks OLI numbers can be bulk changed using the Renumber button available under Configuration gt Telephony gt Sets gt All DNs Fwd No Answer Enter the number of the device that receives calls when this telephone does not answer The device can be another telephone or a voice mail service Fwd Delay Confirm or change the number of rings you want to occur at the telephone before a call is forwarded Default 4 Fwd Busy Enter the number of the device you want to receive calls when this telephone is busy This can be another telephone or a voice mail service Fwd All Enter the number of the device where all calls to this telephone are forwarded Adding line assignments and line pools to IP telephones Use the following steps
30. 2009 Copyright 2009 Nortel Networks DN records panes 237 Figure 7 Answer DNs tab Details For DN 301 Line Assignment Line Pool Access Answer DNs MeetMe Conferencing Answer DNs DN Appearance Type Table 12 Answer DNs Attribute Values Description DN lt DN number gt From the main panel DN list Appearance Type Appr amp Ring Appr only Define how calls to the Answer DN will present on Ring only this telephone Appr amp Ring Call prompt appears beside the Answer DN button and the telephone rings Appr only Call prompt appears beside the Answer DN button Ring only Telephone rings Notes Every answer DN you assign to a telephone automatically designates an appearance on the answer telephone beside a button with an indicator if one is available Answer DNs overwrite feature assignments to buttons with indicators They do not overwrite line Hunt group intercom or handsfree assignments If no buttons are available on the telephone ensure that you program the Answer DN as Ring only In that case when a call comes in to the other telephone the user receives a ring tone MeetMe Conferencing tab Use the MeetMe Conferencing tab to create a conference bridge for a chairperson DN For more information see the Norte Business Communications Manager 5 0 Configuration Telephony NN40170 502 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500
31. August 2009 Copyright 2009 Nortel Networks 184 Set template modification 10 11 12 Copyright 2009 Nortel Networks e Paging e HF answer back e Auto called ID e Priority call Click OK to confirm the changes or click Cancel to cancel the changes If you confirm the changes a progress dialog box appears The changes are registered with the BCM and propagated to the sets Select the Preferences tab Click the Edit button The Edit Preferences dialog box appears In the Edit Preferences dialog box modify the fields as necessary to address the changes you want to propagate to all sets You can edit the following parameters e Language e Dialing options e Contrast e Ring type e Call log options e Log space e Auxiliary ringer e Hotline Type Click OK to confirm the changes or click Cancel to cancel the changes If you confirm the changes a progress dialog box appears The changes are registered with the BCM and propagated to the sets Select the Line tab Click Edit The Edit Line dialog box appears In the Edit Line dialog box modify the fields as necessary to address the changes you want to propagate to all sets You can edit the following parameters e Forward no answer e Forward busy e Meet Me Conference Enable Click OK to confirm the changes or click Cancel to cancel the changes If you confirm the changes a progress dialog box appears The changes are registered with the B
32. Capabilities and Preferences tab 3 In the row of a telephone double click Prime line and then select a value from the list End Configuring a direct dial telephone The direct dial telephone is the telephone that system users can dial with one digit the direct dial access code A receptionist telephone is one example of this This telephone is usually the control telephone for system scheduling You can create up to five direct dial telephones However they all respond to the same direct dial access code Procedure steps Step Action 1 Select Configuration gt Telephony gt Dialing Plan gt General 2 On the Direct Dial table click the fields beside the set number you want to configure and enter the appropriate values 3 Press Tab on your keyboard to save the values End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks BCM 5 0 devices special features configuration 153 Variable definitions Variable Value Direct Dial Digit The Direct dial digit setting allows you to specify a single system wide digit to call a direct dial telephone Set This tags the telephone to the system Type This is the type of number for the direct dial set Internal DN The DN number of the telephone to be designated as the direct dial set Internal sets External No The actual phone number including destinatio
33. Configuration gt Telephony gt Lines gt Active Physical Lines Select the line you want to redirect ensure that the line is not in a line pool Click the Preferences tab In the Redirect to list enter the number that you want to redirect the calls to Enter a remote number Ensure that the routing codes are included O a BB DN To turn off redirect delete the remote number from the field End Adjusting the call redirect tone You can cause a short ring to occur when a line is redirected using FEATURE 84 This is set for each telephone Procedure steps Step Action 7 In Element Manager click Configuration gt Telephony gt Sets gt Active Sets 8 Select the DN record for the telephone for which you want to modify the redirect tone 9 Click the Capabilities and Preferences tab 10 Click the Capabilities tab 11 Select the Redirect ring check box End Configuring call forward You can set up a telephone to send calls to another telephone automatically or to a voice mailbox if the telephone is not answered or if it rings busy This feature can be programmed from the system for each telephone as well as at the telephone Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set access to call answer features configuration 125 Configuring call forward procedures navigation e Con
34. Creating a new set template from a set Fdding models to a template Setting model specific button data Fesigning sets to a template Navigation e Launching the set template screen page 163 e Creating a new set template page 163 e Creating a set template from a set page 166 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks New set template creation 163 e Assigning a template to sets page 169 e Adding models to a template page 167 e Setting model specific button data page 168 Launching the set template screen Launch the set template screen to access existing set templates and to create new templates Prerequisites e Launch Element Manager e Connect to the Business Communications Manager Procedure steps Step Action 1 From the Configuration tab select the Telephony folder From the Telephony folder select the Sets folder Click Templates The Set Templates screen appears End Creating a new set template Create an original new template or select an existing template upon which to base the new template to transfer set configuration information from one set to multiple sets at the same time Prerequisites e Launch Element Manager e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Sets gt Templates Procedure steps S
35. Double click Control Set Enter the DN for the control telephone End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 150 BCM 5 0 devices special features configuration Assigning a supervisor telephone The silent monitoring feature enables specified two line display telephones to be used to monitor Hunt group and Contact Center operators You can specify whether the system sounds a tone before breaking into a call or whether the break in is silent Display prompts on the supervisor telephone allows the supervisor to unmute or move from user to user A maximum of 30 two line display telephones can be configured as supervisor telephones for monitoring Procedure steps Step Action Select Configuration gt Telephony gt Sets gt All DNs Select the Capabilities and Preferences tab Click the row of the telephone to assign as a supervisor telephone In the bottom panel select the Capabilities tab a fF WON Select the Silent monitor supervisor check box End Configuring silent monitoring Configure silent monitoring to customize the functionality of this feature Prerequisites e For security change your password regularly Procedure steps Step Action 1 Select Configuration gt Telephony gt Global Settings gt Advanced Feature Settings 2 In the Silent monitor section
36. Preferences ATA Settings ATA answer timer 7 y ATA tones go ATA use On site Msg indicate None v ATA device Modem w Disconnect supervision GASM only o Table 16 Attribute Values Description ATA answer timer 8 5 7 10 Select the length of delay between the time you dial the last digit and when the analog device is ready to receive DTMF tone ATA tones lt check box gt Not selected No tones occur when a message is received use for data equipment Selected Tones occur when a message is received use for analog telephones ATA use On site Select the location of the ATA2 Off site Note Set the field to On site for all installations except devices on a long loop Set the field to Off site to increase the audio level to devices that are remote to the ATA2 This field has no effect for ASM and ASMB8 devices Note OPX connections are not supported Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks DN records panes 247 Table 16 Attribute Values Description Msg indicate None Select Tone to send a Message Tone through the Tone telephone receiver when you receive a message Select Lamp to turn on the Message Lamp when you Lamp receive a message ATA device Modem Default Modem Telephone Devices connected to the system through an ATA can have connectivity issues ove
37. Value list select a valid value for the particular functionality you want to assign to the button Click OK to confirm the choices or click Cancel to cancel the choices Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 New set template creation 169 End Attention The template does not provide support for expansion modules The IP Key Expansion Module KEM and the Key Indicator Module KIM are not supported Assigning a template to sets Assign a set template to specific sets or DNs to propagate changes to those sets through template updates Prerequisites e Launch Element Manager e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Sets gt Templates Procedure steps Step Action 1 In the Set Templates screen select the template you want to assign to a set or sets Click Assign In the Available sets list select a set to which you want to assign the template To select multiple sets hold down the Ctrl key and select the sets 4 Click the double arrow button in the middle of the screen to move the DNs you selected from the Available sets list to the Assigned sets list The set or sets you selected appear in the Assigned sets list 5 Click OK to confirm the assignment or click Cancel to cancel the assignment End Nortel Business Communication Manager 5 0 Configuration
38. a direct dial telephone direct dial access code Note If the direct dial telephone is on a remote node of the network ensure that the correct line pools are assigned to the telephone to properly route the call Enter the complete call number for the external telephone you want to access Enter the line you want the call to use This cannot be a target line Pool A Refer to the line pool assignment for this telephone Use prime line Refer to the General record for this telephone Use routing table Refer to the routing tables The routing code for that table must be part of the External number Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard Copyright 2009 Nortel Networks August 2009 246 DN records panes ATA Settings tab Analog telephones have some settings that are specific to the analog connection An analog telephone can be connected to the system directly through an analog station port either on the Main Unit in countries that support Main Unit Analog Stations or through Analog Station Media Bay Modules These settings apply only when the DN record Model field is set to Other Analog telephones can also be connected by using an Analog Terminal Adapter ATA2 The digital station port can be on the main unit or on a Digital Station Media Bay Module Figure 12 ATA Setting pane fields Details for DN 223 Capabilities SWCA Call Group
39. a two way line DID the user can also use the line to make calls Appearance Type Ring only Appr amp Ring Appr only Select how a call on this line appears on the telephone If you choose Appr amp Ring or Appr only you can have as many simultaneous DID calls as there are target line button appearances If you choose Ring only you can have as many simultaneous DID calls as you have intercom buttons Note The BCM 5 0 does not support a mixture of Appr only and Ring only appearances for the same line 7000 or 7100 digital phones default to Ring only Model 7000 phones are supported in Europe only Appearances lt 1 10 gt for target lines only Select the number of appearances of a target line Note The number of appearances that can be assigned to a telephone depends on how many buttons with indicators are available Target line appearances cannot overwrite other line appearances Answer DNs Intercom buttons or assigned Handsfree button Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks DN records panes 235 Table 11 Telephone line assignments fields Attribute Values Description Caller ID set lt check box gt This prompt only appears for target lines and for any analog lines that provide CLID through a GATM not all markets When enabled the telephone displays c
40. agent login log out Contact Center Supervise Contact Center Supervisor Help Contact Center Activity Code Contact Center agent make busy ready Contact Center queue status Meet Me Conferencing Voice Mail Leave Message Voice Mail login Voice Mail Operator settings Call Forward to Voice Mail Display Voice Mail DN Meet Me Conferencing DN or skillset DN Transfer to mailbox Voice Mail Interrupt Voice Mail direct Record call Time 803 879 Time zone adjust IP 510 897 telephones Transfer 70 9 Transfer Cancel 70 900 Transfer to mailbox 986 904 Trunk Answer 800 905 Turn Restriction service off 872 906 Turn Restriction service on 872 907 Turn Ringing service off 871 908 Turn Ringing service on 871 909 930 Turn Routing service off 873 980 Turn Routing service on1 873 981 View active services 870 982 Voice Call 66 984 Voice Call Deny 88 985 Voice Call Deny Cancel 88 Voice Mail direct 988 986 Voice Mail Interrupt 987 987 Voice Mail login 981 988 Voice Mail Operator settings 982 989 Wait for dial tone 804 999 IP Hot desking Button programming feature The following describes the features available for Button Programming Configuration gt Telephony gt Sets gt All DNs gt Capabilities and Preferences gt Button Programming Note that some of these features require other system setti
41. and propagate those changes to all sets associated with the template Not all mailbox parameters are available for you to edit through the set template You can edit the following parameters e Page type e Page zone e Page retries e Page retry interval e Display in directory e Enable Message Waiting Indicator e Class of Service e Outdial type e Outdial line When you assign a template to a set and you select the Create Mailbox check box the system checks for an existing voice mailbox If no mailbox exists a new one is created If a mailbox exists the system applies the values you select in the Voice Mail tab to the mailbox When you create a mailbox through a template the mailbox number becomes the same as the DN If after creating a mailbox you deselect the Create mailbox check box the system does not delete any mailboxes The parameters no longer appear in the Voice Mail tab however to delete a mailbox you must use CallPilot Manager For details on how to delete a mailbox see Cal Pilot Manager Setup and Operation Guide NN40170 300 Set and line renumbering Use the Element Manager to quickly renumber specific parameters in the sets and lines configuration The following list shows the parameters that you can renumber using a template e DNs e Public OLI Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 36 Devic
42. and user preferences Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and Preferences tab Select the DN that you want to modify Type a name or location associated with the DN Prime Line Enter the facility that you want the telephone to use if no line line access code or routing code is dialed before an outgoing dial string 5 Intercom Keys Confirm or change how many intercom keys you want the telephone to have The default is 2 Programming note At least one intercom key must be defined to allow internal calls Two intercom keys are recommended for conference calling Model 7000 and 7100 telephones are automatically assigned two intercom keys so users can alternate between two active calls 6 Control Set If the telephone uses any schedules other than the Normal schedule ensure that a DN for a control set is entered 7 First Display Choose Name if you want the callers name to be the first information displayed Set this field to Number to display the callers telephone number first or to Line to display the calling line number first 8 Auto Called ID Select the check box if you want the user to see the name and number display of the telephone they call End Configuring telephone capabilities for analog telephones Use the following procedure to configure telephone capabilities Nortel Business Communication Manager 5 0 Configuration
43. at the telephone where the call was forwarded even when that telephone is busy Intrusion protection level Select an intrusion level if you want the user to be able to break into calls on other telephones The intrusion level must be the same or higher than the telephone being interrupted Select the check box if you want calls coming into the telephone to be placed on hold automatically when the user answers another call or dials out while an incoming call is active Allow redirect Select the check box if you want the user to be able to redirect active lines to other telephones Redirect ring Select the check box if you want calls coming into a redirected line to give a short alert Do not select this for digital telephones Pickup group If you want to allow this telephone to be answered by other telephones in a defined group choose the appropriate group Otherwise leave the field blank Direct dial Select the direct dial telephone assignment that you want this telephone to be able to dial with one digit direct dial access code Silent monitor supervisor Select this check box to enable the telephone to monitor hunt group calls Configuring preferences for an IP telephone Use this panel to specify operational attributes These attributes can also be set at the telephone Settings at the telephone override Element Manager settings Procedure steps Step Action Copyright 2009 Nortel Networks
44. automatically place an active call on hold if you answer or initiate another call Select to enable the Line Redirection feature Select to enable the Silent Monitoring feature Select to allow the system to place an incoming call on hold and allow a page to go through when the telephone is active when a page comes in Select to enable the Receive Short Tones feature Select to enable the Paging feature Select to enable the HF answer back feature which allows users to answer a call without lifting the handset or to use a headset Select whether you want to see on your display the extension number and name of the telephone you call Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Set template modification 187 Dialing options Contrast Ring type Call log options Log space Auxiliary ringer Hotline Type Line Forward no answer Forward busy Meet Me Conference Enable SWCA Call Group Restrictions Normal Night Evening Lunch Sched 4 Sched 5 Sched 6 Variable Value Priority call Select to allow sets to interrupt calls or override Do Not Disturb at another telephone Preferences Language Select the menu language on the handset English French Spanish Norwegian Swedish UK English Danish Vicap Dutch Bzl Portuguese German Euro French Aust English Turkish Italian Euro Spani
45. change settings through the telephone using the Desk password Service personnel change the service state of the room using the Room condition password optional Central answering position A CAP Central Answering Position station acts as a central answering and monitoring point for a group or a business CAPs become enhanced CAPs eCAPs when you identify the telephone DN under the CAP KIM assignment You can configure a maximum of 12 CAPs as eCAPs on the system All CAPs can be programmed with quick dial numbers that allow the person at this station to monitor and answer call traffic into the group If you program the CAP to be an eCAP lines hunt group appearances and line appearances can also be moved to the module Central answering position overview The following paths indicate where to set up a CAP in Element Manager and through Telset Administration e Element Manager Configuration gt Telephony gt Global Settings gt CAP Assignment e Telset interface CONFIG gt System prgrming gt CAP KIM assgn Prime line The prime line is the DN that the line rings when the system cannot ring the intended DN Configuration gt Telephony gt Sets gt All DNs gt Capabilities and Preferences Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 28 Device configuration overview Direct dial telephone feature The direct di
46. control of the auxiliary ringer falls back to the control defined on a per telephone or per line basis lt check box gt Default cleared Select a ring pattern for the hunt group None Pattern 2 3 or 4 Default None CAUTION If you assign a distinctive ring pattern for a Hunt Group all calls offered to telephones in the group will use the assigned ring pattern If no pattern is assigned or if the ring pattern is lower in status than the ring pattern of the line or the telephone setting the call uses the ring pattern with the highest status setting Refer to the sections that describe configuring Lines and DNs for information about assigning distinctive ring patterns to lines and telephones Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Hunt Group configuration 85 Adding members to Hunt Groups The lower frame of the Hunt Group panel shows a list of DNs that are assigned as members of the group and the lines assigned to the hunt group Procedure steps Step Action 1 Click on Configuration gt Telephony gt Hunt Groups 2 On the Hunt Groups panel select the group where you want to add members In the Members subpanel in the lower frame click Add Enter the DN for the telephone you want to add as a member Select an Appearance Type from the drop down list End Variable Defini
47. external Contrast adjustment 7 64 Line Pool Contact Center agent login log 904 65 Messages View out Contact Center Supervise 905 66 Voice Call Contact Center Supervisor Help 906 67 Saved Number Redial Dialing Mode 82 68 Class of Service Nortel Business Communication Manager 5 0 Copyright 2009 Nortel Networks Configuration Devices NN40170 500 02 04 Standard August 2009 General features 209 Table 1 BCM feature codes Sorted by feature name Sorted by activation code Directed Pickup 76 69 Priority Call Display Voice Mail DN Meet Me 985 7 Contrast adjustment Conferencing DN or skillset DN Do not Disturb 85 70 Transfer Do not Disturb Cancel 85 70 Transfer Cancel Exclusive Hold 79 71 Link Voice Mail Leave Message 980 73 Auto Hold Group Listening 802 73 Auto Hold Cancel Group Listening Cancel 802 74 Call Park Group Pickup 75 75 Group Pickup IP Services list 900 76 Directed Pickup IP Hot desking 999 77 Call Duration Timer Language Primary 501 78 Pause Language Alternate 502 79 Exclusive Hold Language Alternate 2 503 80 Ring Volume Language Alternate 3 504 81 Line buttons Move Last Number Redial 5 82 Camp on Line buttons Move 81 82 Dialing Mode Line Poo
48. feature which is a host signaling option Set Restrictions tab You can assign restrictions that apply to a specific telephone record You also can assign a different restriction filter for Normal service and for one or more of six other schedules that allows the user to have different access at different times of the day Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 254 DN records panes Figure 18 Set Restrictions tab pane Details for DN 230 Set Restrictions Line Set Restrictions Restrictions Schedule Use Fiter Normal 02 Night 11 Evening 12 nc 13 4 00 I 00 hed 00 Table 20 Set Restrictions tab fields Setting Values Description Schedule Normal The Normal schedule runs when no other schedules Night are active Evenin If schedules are being used select the relevant g schedule and enter the required filter Lunch Sched 4 Sched 5 Sched 6 Use Filter lt XX gt Enter the restriction filter you want to be active for each schedule that you use Table 21 Schedule filter defaults Schedule Restriction Schedule Restriction filter defaults filter defaults Normal 02 Schedule 4 00 Schedule 1 Night 11 Schedule 5 00 Schedule 2 Evening 12 Schedule 6 00 Schedule 3 Lunch 13 Line Set Restrictions tab The Line Set Restrictions settings allow you to assign a restrictio
49. forwarding telephone and the target telephone providing the target telephone answered the call If the call is released by the telephone to which the call is forwarded only the forwarding telephone logs the call Hunt group calls are logged only when a call is answered If a call is redirected to and answered at the prime telephone then the call is logged at both the redirecting telephone and the prime telephone If the call is answered by the intended telephone then the call is logged only at that telephone If the telephone experiences a warm reset all log entries are flushed If a line has been redirected calls are not logged Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks nfiguration Copyright 2009 Nortel Networks Set access to calling feature programming The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Set access to calling feature programming tasks The following topics describe the features the system user can configure or use to place outgoing calls Set access to calling feature programming navigation Blocking user access to feature programming page 137 Configuring call privacy page 138 Configuring call process on busy signal page 138 Configuring voice paging page 139 Allowing dialing shortcuts page 141 Blocking user access to feat
50. heading These times are then executed automatically when the service is active Default Off Trunk Answer Trunk answer allows you to answer from any telephone an external call that is ringing at another telephone in your office if the Ringing Service is active on that line at the time of the call If the service is not active you cannot answer the call Trunk answer is useful if the other telephones are not assigned the same lines as the telephone you are using to answer the call Note You can change the Trunk Answer setting only if Ringing service is set to Manual or Auto Default Selected Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 44 System parameter configuration Variable Value Extra dial set Restriction Svc The Extra dial set attribute allows you to assign an additional telephone to receive calls for each schedule Note The extra dial set is activated during a schedule by entering the Ringing service feature code from the assigned direct dial telephone This does not activate the Ringing service unless the direct dial telephone is also a control set Off prevents the service from being activated Manual allows you to turn the service on and off at any time from a control telephone This setting overrides any automatically running schedules Auto allows you to program a stop an
51. heading on the Element Manager web page Desktop Assistant Pro requires a LAN CTE keycode before it can be used See the Keycode Install Guide NN40010 301 for more information on keycodes Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Basic parameters for digital sets configuration 65 Programming user speed dials for digital telephones Use this tab to assign telephone numbers to speed dial codes These codes are available to all telephones in the system The number of available codes is determined under system feature programming Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and Preferences tab 2 Select the DN of the telephone to program Click the User speed dial tab in the bottom panel Click Add The Add User Speed Dial box appears Enter the Speed Dial Number Click Ok Click on the External Number field and enter the external number to dial End Programming outgoing call restrictions for digital telephones Restriction filters determine what dialing strings are allowed or blocked from the user You can specify restriction filters specific to the telephone as well as filters that are specific to a line assigned to the telephone e restriction filters e line restrictions e CoS passwords Procedure steps Step Action 1 Cl
52. highest status setting Refer to the sections that describe configuring Lines and DNs for information about assigning distinctive ring patterns to lines and telephones End Variable Definitions Variable Value HG This number identifies the hunt group to the system This is also the number assigned to the telephone when you add the telephone as a Hunt Group member lt 01 30 gt Name Enter a logical name that describes the group function This name also acts as calling line display for incoming calls lt alphanumeric gt DN Add a DN The DN number can be assigned to memory buttons on telephones that are not part of the hunt group Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Hunt Group configuration 83 Variable Value Mode Hunt Delay If Busy Select how you want the line to present to the group Broadcast simultaneously rings at each non busy telephone in the hunt group All telephones receiving the call also display the calling line identification from the line if the telephone or line is configured to offer that service Any of the alerted telephones can access the call Only one call is presented to a hunt group at a time Other calls are queued until the first call is answered Then the next call rings on the remaining non busy telephones This feature allows the call
53. if NTP or Trunk are selected Any setting applied through telset admin are over written by the external source if NTP or Trunk are selected Time zones need to be set for software updates to be applied End Setting clock control to local system If you want the clock to be controlled locally follow this procedure Step Action 1 Ensure that Date and Time Source is set to Manual 2 In the bottom frame in the Date and time field enter the month day and year hours and minutes and time of day 3 In the bottom frame in the Time zone field select the Time zone the system uses 4 In the bottom frame the Daylight Savings Time check box is selected or cleared automatically depending on the time zone selected End System scheduled services Use scheduled services to control how calls are answered in off hours Ringing Groups how calls are routed at various times of the day and how restrictions are applied on lines and telephones at specific times of the day Navigation System scheduled services e Configuring schedule name and timers page 40 e Configuring scheduled service page 42 Configuring schedule name and timers The tables on this panel allow you to change the names of the schedules and to determine when the schedules which are set to automatically execute are deployed Any changes to these settings affect all services that use schedules Nortel Business Communication Manager 5 0 Confi
54. in the system by turning service schedules off and on Control telephone setup You can define a control set for lines individual telephones and for hunt groups Configuration gt Telephony gt Lines gt Active Physical Lines gt Control Set column Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and Preferences tab Supervisor telephone The silent monitoring feature enables specified two line display telephones to be used to monitor Hunt group and Contact Center operators You can specify whether the system sounds a tone before breaking into a call or whether the break in is silent Display prompts on the supervisor telephone allows the supervisor to unmute or move from user to user Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Device configuration overview 27 Supervisor telephone overview The following path indicates where to set up silent monitoring parameters in Element Manager Element Manager Configuration gt Telephony gt Global Settings gt Advanced Feature Settings Silent monitoring The features in this dialog box provide the parameters that determine how you can use supervisor terminals on your system to monitor Hunt group members Hospitality services phones Use the Hospitality panels to set up room telephones and determine how they function Once the system is set up you can
55. is not available on telephones with no speakerphone capability 2001 7000 7100 Call queuing This feature allows you to answer the next incoming call on your telephone based on call priority Call priority is based on waiting time The caller that has waited the longest is answered first To use call queuing Press FEATURE 801 Directed pickup This feature allows a user to answer any ringing telephone in the system Enter FEATURE 76 and the DN of a ringing telephone to answer any telephone in the system By default this feature is enabled To disable the feature in Element Manager Configuration gt Telephony gt Global Settings gt Feature Settings clear the check box Pickup groups This feature allows the user to answer calls on another telephone in the same pickup group Enter FEATURE 75 The external call that has been ringing the longest is answered first Trunk answer This feature is only active when a ringing service schedule is running It allows a user to answer a ringing call in any area in the system from any telephone in the system The line being answered does not have to appear or ring at the telephone being used to answer the call Press FEATURE 800 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Device configuration overview 21 Answer DNs Program a telephone to provide automatic call al
56. it repeats Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 94 Hospitality system configuration 6 In the Notify DN field enter the DN of an administration telephone such as the front desk telephone When a wake up call expires at any of the room telephones an indication appears on the display of the telephone 7 If you also want a tone to sound when a wake up call expires select the Use tone check box End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Global VolP features The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 The two global IP feature panes provide a quick access feature menu and customized display labels for IP telephone memory buttons Global VolP features navigation Configuring IP features list page 95 Setting up feature access page 95 Using the Hot desking feature page 97 Configuring a new time zone on a remote IP phone page 99 Downloading firmware page 100 Setting up feature access Use the following procedures to set up and access features through your IP phones Configuring IP features list You can add and modify the features that display on the IP telephone feature list which is accessed through the Services button o
57. means the call is parked only on your telephone on the line on which the call entered To make the call available to the group you must unhold the call press HOLD then press a free SWCA key The call is parked on that SWCA Indicate the label for your SWCA keys Telephone key SWCA code FEATURE 521 FEATURE 522 FEATURE 523 FEATURE 524 FEATURE 525 FEATURE 526 FEATURE 527 FEATURE 528 FEATURE 529 key and the line on which the call entered becomes free Temporarily parked calls someone picks up the call In this case if the person who answered the call wants to repark the call they must use one of the manual methods described above to repark the call on a free SWCA key The system can be configured to retain the call on the same SWCA key for the duration of the call which is the period until someone hangs up regardless of how many times the call is answered and reparked Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Device configuration overview 31 Key availability and programming If all your SWCA keys have assigned calls and you receive another call you can If you assign a call to a code that does not have an appearance on your telephone use Page Voice call or Message to notify the group or another person that there is a call waiting an
58. on that line Enter the restriction filter appropriate for the schedule You always need a filter specified for the Normal schedule 5 Repeat for each line End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks IP phone configuration The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 IP telephones have a very similar DN configuration to digital telephones There are several models of i series telephones and each telephone has a different number of programmable buttons See the Nortel i series telephone user cards for details IP phones can be configured using Set Templates For more information about Set Templates see Set Template Programming page 32 Prerequisites The following programming must be completed prior to performing this configuration e Numbering plan e Lines programming e Telephony system feature programming e IP telephony network setup Attention IP sets that do not have integrated switches must be connected to the LAN through an Ethernet switch IP phone configuration navigation e Configuring IP telephones page 68 e Assigning a line to an IP telephone page 68 e Adding line assignments and line pools to IP telephones page 69 e Configuring set capabilities and preferences for IP sets page 70 e Configuring IP telephone
59. pone 1120E 2002 IP Wireless 7316E indicates both a stand alone7316E digital phone and a 7316E digital phone connected to one or more KIMs Key Indicator Modules ISDN These telephones have their own set of DN records ISDN refers to any ISDN equipment Button Number 1 24 lt 1 XX gt Use the telephone buttons to choose the features you want to program Blank means that nothing is programmed on the button Example New KIM modules have all blank buttons when they are first installed Function Blank Choose the type of feature that you want to program on the telephone buttons Feature Internal autodial Blank means that nothing is programmed on the button Example New KIM modules have all blank buttons when External autodial they are first installed Value Feature lt feature code gt Use the arrow to choose the feature you want to program on the button Internal autodial lt Internal DN gt Enter the DN number for the internal telephone you want the telephone to dial by pressing this button Digits Feature lt feature digits gt Includes digits for such features as system speed dial codes External autodial lt dialing codes plus dialout string gt Enter the complete dial sequence for the external call This sequence depends on what you chose for the route in the Value field Option Nortel Business Communication Manager 5 0 Configuration
60. propagated to all sets associated with the template Prerequisites e Ensure CallPilot subscribers have initialized their mailboxes refer to CallPilot Setup and Operation Guide NN40160 304 e Launch Element Manager Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 198 Voice mailbox set up e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Sets gt Templates Procedure steps Step Action 1 In the Set Templates screen select a template Select the Voice Mail tab Click Edit The Edit Voice Mail dialog box expands to show the mailbox parameters that you can edit Figure 2 Edit Voice Mail dialog box with parameters Edit Voice Mail xi Create mailbox IV Page type None w Class of Service ji X Page zone v Outdial type None Page retries Outdial line fi Page retry interval OoOo y a Display in directory M Enable Message Waiting Indicator IV OK Cancel 4 From the Page type list select the type of paging you want the mailbox to support From the Page zone list select a page zone for the mailbox 6 From the Page retries list select the number of page retries you want the mailbox to accept 7 From the Page retry interval list select a time interval between page retries 8 From the Display in directory list select whether or not you wan
61. relocation with a changed DN page 76 Digital telephone relocation To move a digital telephone you must first enable set relocation in Element Manager Procedure steps Step Action 1 In the Element Manager go to Configuration gt Telephony gt Global Settings gt Feature Settings 2 In the Feature Settings section select the Set relocation check box Move the telephone by physically unplugging the telephone and plugging it in again at another location It can take up to 45 seconds for the system to recognize the telephone 3 Clear the Set relocation check box End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 76 Telephone relocation Keeping an IP telephone active To keep an IP telephone active after it is disconnected you must change a setting in Element Manager Procedure steps Step Action In the Element Manager go to Configuration gt Telephony gt Sets gt Active Sets Click the Capabilities and Preferences tab Click IP Terminal details Select the Keep DN alive check box Clear the Keep DN alive check box to allow the Direct Number DN record to become inactive if the IP telephone is disconnected End IP telephone relocation without changing the DN To move an IP telephone without changing the DN complete this procedure Procedure steps Ste
62. sets page 59 Configuring digital telephone capabilities page 61 Configuring preferences for a digital telephone page 63 Programming digital telephone memory buttons page 63 Programming user speed dials for digital telephones page 65 Programming outgoing call restrictions for digital telephones page 65 eee 7 NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 56 Basic parameters for digital sets configuration e Setting restriction filters for digital telephones page 66 e Setting line set restrictions for digital telephones page 66 Configuring digital telephones using the DN panels The DN record defines the specific function of each telephone within the system Perform the following steps to customize the DN operations Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt All DNs 2 On each panel on the DNs list add or modify settings to customize the telephone operations End Assigning a line to a digital telephone On each panel on the DNs list add or modify settings to customize the telephone operations Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Line Access Select the line listing the appropriate DN for the telephone Select the field that you want to modify End Variable Definitions Variable Value Name Enter a name that identifies the user o
63. to assign lines and line pools Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets 2 Select the Line Access tab 3 Select the Line Assignment tab in the bottom panel 4 Click Add to add line assignments for the telephone The Add Line Assignments box appears oa Enter the Line number Click Ok Configure the remaining fields Not all of these fields apply to all types of lines Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 70 IP phone configuration 10 11 12 13 14 15 Appearance Type Appearances target lines Caller ID Set target lines Vmsg Set Priv Received Pub Received Click the Line Pool Access tab Use the Add button to add line pools for the telephone The Add Line Pool box appears Enter the Line Pool Click Ok Click the Answer DNs tab Click Add The Add Answer DN box appears Enter the Answer DN Click Ok Attention Programming note If the telephone does not have any buttons with indicators available to provide an Answer DN appearance ensure that Appearance Type is set to Ring only Answer DNs which are assigned to buttons can also be used to autodial that telephone End Configuring set capabilities and preferences for IP sets Use the following steps to configure set capabilities and user preferenc
64. when the page comes in the call is not returned to mute when the call comes off hold 2 Select the DN for the telephone where you want to define the auto hold on incoming pages In the bottom pane select the Capabilities tab Select the Auto hold for incoming page check box End Allowing dialing shortcuts Use the following features to save time when dialing e Last number redial e Saved number redial e Autodial Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 142 Set access to calling feature programming e Speed dialing Allowing dialing shortcuts procedures navigation e Allowing last number redial page 142 e Allowing saved number redial page 142 e Allowing auto dial page 143 e Programming speed dials in the DN record page 143 e Programming user speed dials at the set page 144 e Blocking set level access to button programming page 145 Allowing last number redial If the number you want to dial is the last number dialed from your telephone use this feature to redial the external number You enable last number redial for each telephone through the restriction programming Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Restrictions tab 2 Select the DN for the telephone where you want to define allowing last number redial featur
65. whether the auxiliary ringer if installed also rings when Ringing service is on Tips The default ringing telephone is 221 Start DN This means that all lines ring at telephone 221 when Ringing service is on If you have an auxiliary ringer programmed to ring for calls on an external line and you transfer a call on that line without announcing the transfer the auxiliary ringer rings for the call transfer Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Set access to call answer features configuration 117 Blocking set access to trunk answer The trunk answer feature is only active when a ringing service schedule is running It allows a user to answer a ringing call in any area in the system from any telephone in the system The line being answered does not have to appear or ring at the telephone being used to answer the call Use this procedure to block a set from using this feature Procedure steps Step Action 1 In Element Manager click Configuration gt Telephony gt Sets gt All DNs 2 Select the DN record for the telephone for which you want to restrict trunk answer Click the Restrictions tab Under the Set Lock field select Full End Configuring answer DNs Telephone DNs can be assigned to indicator buttons on other telephones to provide backup answering You can assign a maxim
66. 009 Copyright 2009 Nortel Networks DN records panes 239 Table 13 Capabilities and Preferences tabbed pane Attribute Value Description Prime Line None Pool A to O Choose the first line that the telephone selects I C intercom when a call is made Line lt line number gt PRI Bloc pools are not valid selections for a Prime line When you assign a line pool as a prime line the system searches automatically for an idle line in the pool Intercom Keys Oto 8 Assign the number of intercom buttons to a telephone Intercom buttons provide a telephone with access to internal and external lines and to line pools Control Set DN lt any telephone The Control telephone attribute allows you to DN gt define a DN that acts as a control telephone A control telephone is used to enable disable Scheduled Services such as Restriction Services DN 221 lt start DN gt for the telephones to which it is assigned You can assign several control sets for your system but you can only assign one control telephone per DN If you change the Start DN this number reflects that change None First display Name Determine what call display information appears Number first Line This feature depends on the services to which you subscribe Call Display information can contain the name of the caller the number of the caller the name of the line in your BCM where the call enters or all For each telephone you ca
67. 02 04 Standard August 2009 Copyright 2009 Nortel Networks 238 DN records panes Figure 8 MeetMe Conferencing tab Details for DN 301 net Line Assignment Line Pool Access Answer DNs MeetMe Conferencing l Create MeetMe Conference Bridge Capabilities and Preferences main tab Capabilities settings control how the system interacts with individual telephones and how the telephones receive calls Preferences control how the telephone itself works These settings also can be set by users at the telephones using feature codes Figure 9 Capabilities and Preferences table pane Active Application DNs DN Model Name Prime Line Intercom Keys Control Set First Display Auto Called ID 307 7316 M7310 307 C 2 221 Name o S 355 Application 355 C 2 221 Name oO 356 Application 356 4C 2 221 Name oO 357 Application 357 4C 2 221 Name o 358 Application 358 4C 2 221 Name Oo 360 Application 360 C 2 221 Name Oo 361 Application 361 iC 2 221 Name oO 362 Application 362 C 2 221 Name oO 363 Application 363 iC 2 221 Name Oo v Table 13 Capabilities and Preferences tabbed pane Attribute Value Description DN lt read only gt See Main Pane tab common fields Model lt alphanumeric gt See Main Pane tab common fields Name lt numeric gt See Main Pane tab common fields Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2
68. 08 M7208 17208 M7208 17208 M7208 17208 M7208 17208 M7208 17208 M7208 17208 M7208 1140E 2004 1140E 2004 1140E 2004 1140E 2004 1140E 2004 1140E 2004 1140E 2004 1140E 2004 Template import and export capability You can save a template to a file from one BCM and then import that template to another BCM This removes the need to recreate identical templates manually on each BCM to be able to configure sets across all BCMs in the network in the same way Templates are platform specifc so the import export capability is possible from a BCM50 to a BCM50 or from a BCM450 to a BCM450 but not possible from a BCM50 to a BCM450 or vice versa Set template creation You can create templates in three ways e as an original template e froma set DN Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Device configuration overview 35 e from an existing template including the default DID or PBX templates Set association You can associate a set with a template Administrators can modify a set template using Element Manager After you modify a set template on the BCM 5 0 the changed parameters are applied to every set to which the template has been assigned Voice mailbox setup You can create a voice mailbox for a set that is associated with a template to edit certain mailbox parameters
69. 1 onfi i irect to set 112 and handsfree answerback 112 10 a ring ap n re a hues ied aun oa Defining which sali must alert answer DNs 117 ss an answer r DN toaset 118 Sta 09 August 500 Copyright 2009 Nortel Networks 8 Contents 125 the cal park access code 126 ignment sequence 127 OR panong 127 eature programming 137 rudes k 138 138 paean me net se ring again 139 Configurir ing voice paging 139 Config system level paramete for paging 140 ng 140 ming user spe atthe set 144 to button prog 145 147 17 04 Stan oe 2009 Copyright 2009 Nortel Networks Contents 9 Configuring a control telephone 149 Assigning a supervisor telephone 150 Configuring silent monitoring 150 Configuring a prime line 151 Configuring a direct dial telephone 152 Configuring access to a direct dial telephone 153 System wide call appearance configuration 155 Adding SWCA keys to your telephone 155 Assigning a received call toa SWCA key 156 Retrieving a call from a SWCA key 157 Conferencing a call parked ona SWCA key 157 Set template creation and export 159 New set template creation 161 Launching the set template screen 163 Creating a new set template 163 Creating a set template from a set 166 Procedure steps 166 Adding models to a template 167 Setting model specific button data 168 Assigning a template to sets 169 Set Template export and
70. 4 Contents res 21 Ca ing call park and SWCA buttons 24 Call information 24 C ormation 24 Call duration timer 24 ben 7 Set Template Programming 32 Nortel Busine Copyright 2009 Nortel Networks Contents 5 Set template administration 32 Template to set assignment 33 Template import and export capability 34 Set template creation 34 Set association 35 Voice mailbox setup 35 Set and line renumbering 35 System parameter configuration 37 Accessing system identification 37 Setting date andtime 38 Synchronize system with an NTP Server or trunk 39 Setting clock control to local system 40 System scheduled services 40 Configuring schedule name and timers 40 Configuring scheduled service 42 Basic parameters for analog sets and devices configuration 45 Configuring analog telephones 46 Assigning a line to an analog telephone 47 Adding line assignments and line pools for analog telephones 48 Configuring set capabilities and user preferences for analog telephones 49 Configuring telephone capabilities for analog telephones 49 Programming outgoing call restrictions for analog telephones 51 Setting restriction filters for analog telephones 51 Setting line set restrictions for analog telephones 52 Assigning pause for external dialing for analog devices 52 Basic parameters for digital sets configuration 55 Configuring digital telephones using the DN panels 56 Assigning a line to a digital telephone 5
71. 5 Sched 6 Use Filter lt XX gt Enter the restriction filter you want activated for this set on this line for each schedule that you use Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices Copyright 2009 Nortel Networks Sourced in Canada the United States and the United Kingdom All Rights Reserved Publication NN40170 500 Document status Standard Document issue 02 04 Document date August 2009 Product release BCM 5 0 Job function Configuration Type Technical Publication Language type English NORTEL the globemark design and the NORTEL corporate logo are trademarks of Nortel Networks To provide feedback or report a problem with this document go to www nortel com documentfeedback NORTEL
72. 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 208 General features Table 1 BCM feature codes Sorted by feature name Sorted by activation code Background Music Cancel 86 3 Conference Call Button inquiry 0 3 Memory buttons Program Contact Center agent login log 904 4 Call Forward out Contact Center agent make 908 4 Call Forward Cancel busy ready Contact Center queue status 909 4 Speed Dial Add change Call Charge Indication 818 5 Last Number Redial Call Duration Timer 77 501 Language Primary Call Forward 4 502 Language Alternate Call Forward Cancel 4 503 Language Alternate 2 Call Forward to Voice Mail 984 504 Language Alternate 3 Call Information 811 510 Time zone readjust IP telephones Call Log Delete items 815 521 to System Wide Call autobumping 536 Appearance SWCA Call Log Manual 813 Call Log View information 812 537 Find oldest SWCA Call Log options 84 538 Find newest SWCA Call Log password 85 550 Silent Monitor Call Park 74 6 Ring Type Call Queuing 801 60 Page Camp on 82 61 Page Internal telephone speakers Class of Service 68 62 Page External external speakers Conference Call 3 63 Page Combined internal and
73. 6 Adding line assignments and line pools to digital telephones 58 Configuring set capabilities and preferences for digital sets 59 Configuring digital telephone capabilities 61 Configuring preferences for a digital telephone 63 Programming digital telephone memory buttons 63 Programming user speed dials for digital telephones 65 Programming outgoing call restrictions for digital telephones 65 Setting restriction filters for digital telephones 66 Setting line set restrictions for digital telephones 66 IP phone configuration 67 Configuring IP telephones 68 Assigning a line to an IP telephone 68 Adding line assignments and line pools to IP telephones 69 Configuring set capabilities and preferences for IP sets 70 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 6 Contents Configuring IP telephone capabilities 71 Configuring preferences for an IP telephone 72 Telephone relocation 75 Digital telephone relocation 75 Keeping an IP telephone active 76 IP telephone relocation without changing the DN 76 IP telephone relocation with a changed DN 76 Central answering positions configuration 79 Configuring CAP assignments eCAPs 79 Creating CAP stations 79 Programming CAP KIM buttons 80 Programming module buttons 80 Hunt Group configuration 81 Configuring Hunt Group general settings 81 Adding members to Hunt Groups 85 D
74. 73 to change the setting SWCA and call transfers If you transfer the call to a telephone that does not have the same SWCA keys assigned the call will disappear from the SWCA key on your telephone when the call transfers If the call needs to be reassigned to your group the person who answered the call enters a SWCA control code that is assigned to your group to return the call to a SWCA designation at your telephone SWCA and conference calls A conference call cannot be parked on a SWCA key Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 32 Device configuration overview You cannot conference a call that is parked on a SWCA key until it is unparked Set Template Programming Element Manager administrators can use the Set Template Programming feature to manage data retrieval presentation and data application for multiple sets by propagating the information and modifications through the template You can combine a number of set parameter settings into a template You can then assign those parameters to appropriate sets on the BCM You can use the template import and export feature or the BCM Backup and Restore feature to achieve template portability From one system you can perform a backup and select the template components you want to transfer to another system You then perform a restore of that back up and select those components
75. Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 84 Hunt Group configuration Variable Value Queue Timeout Overflow Aux Ringer Distinct Ring Select the time for a call to remain in the Hunt Group This value defines the maximum time a call remains queued and the maximum time to offer a call before sending it to overflow if it is not answered If the queue times out before the call connects to a member telephone the call is terminated If the call has been offered to a member telephone but is not answered when the queue times out the call is rerouted to the overflow DN 15 30 45 60 120 or 180 seconds Default 60 This setting determines where unanswered calls are routed after the Queue timeout occurs If a call overflows back to the same Hunt Group the call goes to the bottom of the queue and is treated as a new call Answer DNs A linear hunt group that has defined an overflow telephone does not support having the overflow telephone assigned as an Answer DN to any hunt group member If this occurs the Answer DN does ring at the hunt group telephone when an overflow condition occurs Answer DNs are set up under the Line Access heading for each DN lt any system DN gt including a Hunt Group DN Default Hunt Group DN If selected defines whether an auxiliary ringer if installed rings for incoming calls to a hunt group If cleared the
76. Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks DN records panes 249 Figure 15 Button Programming and CAP KIM Button Programming tabbed panes Details for DN 325 Button Programming Model 11406 Capabilities SWCA Call Group Preferences IP Terminal Details Button Programming Table U1 Call Forward I4 U4 Page General U2 Conterence r U3 Last Number H Ub Intercom me 09 Expre 1OAP Ser Jo La 5 08 Voice s D7 Voice 4 Es pe eee Ga i User Speed Dial Assigned lines Hunt group designators Answer DNs buttons Intercom buttons and Handsfree buttons cannot be changed through these panels They appear in read only format Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 250 DN records panes Table 17 Button programming fields 1210 1220 1230 Setting Value Description Model T7100 M7100 If you have not yet connected a telephone choose the T7208 M7208 Gcraus based on the telephone capables FIOMSNE This setting reflects whatever you set on the main table TSI This field is read only if the telephone is already attached M7324 or registered to the system 1140E 2004 2050 7310 also refers to the cordless 7406 cordless digital 1110 2001
77. CM and propagated to the sets Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Set template modification 185 13 14 15 16 17 18 19 20 Select the SWCA CAII Group tab Click Edit The Edit SWCA call group dialog box appears In the Edit SWCA call group dialog box select call numbers you want to propagate to all sets Click OK to confirm the changes or click Cancel to cancel the changes If you confirm the changes a progress dialog box appears The changes are registered with the BCM and propagated to the sets Select the Restrictions tab Click Edit The Edit Restrictions dialog box appears In the Edit Restrictions dialog box modify the fields as necessary to address the changes you want to propagate to all sets You can edit the following parameters e Normal e Night e Evening e Lunch e Sched 4 e Sched 5 e Sched 6 e Set lock e Allow last number e Allow saved number e Allow link Click OK to confirm the changes or click Cancel to cancel the changes If you confirm the changes a progress dialog box appears The changes are registered with the BCM and propagated to the sets Voice mail settings are also propagated End Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 186 Set template modification Varia
78. Capabilities and Preferences tab 2 Select the DN for the telephone that you want to modify Select the Button programming tab Choose the setting you want to modify The Modify dialog box appears 5 Select the Function you want to program Note Depending upon which Function is selected you may also be required to select a Value and Digits 6 Click Ok End Programming speed dials in the DN record BCM 5 0 provides two types of speed dialing System Speed Dial programming allows you to assign two or three digit speed dial codes to the external numbers called most often You can set the system to have 01 to 70 codes or 001 to 255 codes Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 144 Set access to calling feature programming User speed dial numbers can be programmed during telephone DN record configuration or at the telephones by the users 71 94 Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt All DNs gt Capabilities and Preferences tab 2 In the DN record select the telephone you want to program Select the User Speed Dial tab Select Add The Add User Speed Dial dialog box appears Enter the Speed Dial Number 71 94 Click Ok In the External Number field enter the telephone number A on OA Enter FEATURE 0 and the system or user speed dial co
79. Capabilities and Preferences tab Select the DN that you want to modify Type a name or location associated with the DN Prime Line Enter the facility that you want the telephone to use if no line line access code or routing code is dialed before an outgoing dial string 5 Intercom Keys Confirm or change how many intercom keys you want the telephone to have The default is 2 Programming note At least one intercom key must be defined to allow internal calls Two intercom keys are recommended for conference calling Model 7000 and 7100 telephones are automatically assigned two intercom keys So users can alternate between two active calls 6 Control Set If the telephone uses any schedules other than the Normal schedule ensure that a DN for a control set is entered 7 First Display Choose Name if you want the callers name to be the first information displayed Set this field to Number to display the caller s telephone number first or to Line to display the calling line number first 8 Auto Called ID Select the check box if you want the user to see the name and number display of the telephone they call End Job aid Assigning intercom I C buttons keys The Intercom keys attribute assigns the number of intercom buttons on a telephone Intercom buttons provide access to a maximum of eight internal or external lines and line pools The user presses the intercom key to answer internal calls or to select a line or lin
80. Copyright 2009 Nortel Networks 252 DN records panes Table 18 User Speed Dial pane fields Setting Values Description External Number lt external phone Enter the number the telephone automatically dials number gt when the user speed dial code is entered Remember to include the access codes for the route you choose Facility Use prime line Select the route you want the dialed number to take out of your system Note Any line numbers or line pool codes that you specify must be assigned to the telephone where the code is entered If you choose prime line a prime line must be assigned to the telephone where the code is entered Use routing table Restrictions main tab The Restrictions settings allow you to control callouts of certain number combinations These restriction filters then are assigned to lines and DN records as required to prevent callers from making certain kinds of calls from a specific telephone or from lines available at the telephone Figure 17 Restrictions table pane All DNs Line Access Capabilities and Preferences Restrictions DN Model Name Set Lock Allow Last Number Allow Saved Number Allow Link 221 M7324 221 None M M M A 222 T7208 M7208 222 None M M M 223 T7208 M7208 223 None M M M 224 T7208 M7208 224 None M M M 225 T7316E 225 None M M M 226 T7208 M7208 226 None M MW W 227 T7208 M7208 227 None M M W 228
81. Date and Time Source Setto NTP Network Time Protocol if the system uses a network server to determine the correct time and date Set to Trunk to use time and date settings from a CO through an analog or IDSN line Set to Manual if you want to be able to manually configure the time and date for your system Default Manual Network Time Protocol Settings Settings are active only if Clock Control Type is set to Network Time Protocol NTP server address The IP address of the server that controls the network time and date Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks System parameter configuration 39 Variable Value Synch every s The number of seconds specified to elapse between contacts with the NTP server 1 XXXX Number of seconds between contacts with the NTP server NTP security mode Select whether the NTP security mode is secured or unsecured Raise alarm if clock The number of discrepancy seconds specified that must occur differs by at least s before the system notifies you of a time difference from the NTP server if the system automatically checks with the NTP server NTP key ID ID for accessing the NTP lt 1 65 535 gt NTP key string Control key corresponding to ID for accessing the NTP lt 8 characters gt Current Date and Time Date and time The current date and time lt specific
82. FEATURE 503 to select Alternate Language for the telephone display 4 FEATURE 504 to select Alternate Language for the telephone display not available on all country profiles End Adjusting the receiver volume through Element Manager Use the following procedure to adjust the ringer volume through Element Manager Procedure steps Step Action 1 Click on Configuration gt Telephony gt Global Settings gt Feature Settings gt Receiver volume 2 Select whether you want the ringer volume to be adjusted by the set or by the system End Adjusting the receiver volume through the telephone set Use the following procedure to adjust the ringer volume through the telephone set Procedure steps Step Action 1 Use the rocker switch under the dialpad to change the sound levels heard through your handset This also changes the volume levels during handsfree calls Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 108 Telephony features configuration End Configuring the auxiliary ringer option Use the following procedures to configure the auxiliary ringer Enabling and disabling the auxiliary ringer for lines Use the following procedure to enable or disable an auxiliary ringer for lines Procedure steps Step Action 1 In Element Manager click on Configuration gt Teleph
83. Group calls monitoring page 89 e Hospitality system configuration page 91 e Basic parameters for analog sets and devices configuration page 45 e Basic parameters for digital sets configuration page 55 e IP phone configuration page 67 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 14 Introduction e Telephone relocation page 75 e Global VoIP features page 95 e Telephony features configuration page 103 e Set access to call answer features configuration page 111 e Set access to calling feature programming page 137 e BCM 5 0 devices special features configuration page 147 e System wide call appearance configuration page 155 e Set template creation and export page 159 e New set template creation page 161 e Set Template export and import page 171 e Set template access and modification page 179 e Set template access page 175 e Set template modification page 181 e Line and set parameter renumbering page 191 e Voice mailbox set up page 195 e DMC feature list arrangement page 201 e Common procedures page 203 e General features page 207 e Lines and DN reference page 217 e Feature references page 221 e DN records panes page 229 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks
84. Hunt groups cannot accept voice calls Answer buttons have no appearances for voice calls and the set does not ring Feature Description Feature Settings panel There are a number of settings that define telephony operation for the entire system These have been gathered on one panel separated into sections They affect different aspects of how various features act or if they are allowed on the system The following paths indicate where to access global telephony settings in Element Manager and through Telset Administration Element Manager Configuration gt Telephony gt Global Settings gt Feature Settings Telset interface CONFIG gt System Prgrming gt Featr settings Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Feature references 225 Figure 3 Feature settings Feature Settings Business Name Feature Settings Background music 7 Onhold Tones v Answerkeys Basc v Pagetone J Held line reminder oy v Receiver volume PEETA v Message reply enhancement 7 Delayed ring transfer After 4 rings v Directed pickup a Force auto spd dial over ic conf 7 Patk mode Lowest v Set relocation Maximum CLI per line Pao Alam set 221 Table 8 Feature settings Attribute Value Description Business Name lt maximum of 8 Enter the name to display on outgoing calls alphanumeric character
85. IP trunks and PRI lines For both these types of lines you would use target lines When you select a line on the top pane the Lines Settings details pane appears in the bottom Use this table to specify schedule settings for each line Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 116 Set access to call answer features configuration Procedure steps Step Action In Element Manager click on Configuration gt Telephony gt Ring Groups Select the Line Settings tab Select the line you want to modify The Line Setting detail pane appears In the Ring Group box type a ring group number Select the Aux Ringer check box if you want the auxiliary ringer enabled End Variable Definitions Variable Value Line Settings Tab Line Line Setting pane Schedule Ring Group Aux Ringer This list includes all analog and digital lines plus the target lines PRI and VoIP lines Program only those that are active on the system You only need to configure the schedules that you use for your system lt read only gt Type in a ring group number 001 100 Only one ring group can be assigned to a line for each schedule To combine groups of ringing sets you must create a new Ring Group that contains all the sets you want to ring and assign it to the line This variable indicates
86. Line and set parameter renumbering procedures This task flow shows you the sequence of procedures you perform to modify a set template To link to any procedures click on Navigation page 192 Renumbering set and line parameters Renumbering sets associated with a template Renumber set parameters Renumbering lines associated with a template Renumber line parameters Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 192 Line and set parameter renumbering Navigation e Renumbering set parameters page 192 e Renumbering line parameters page 193 Renumbering set parameters Use this procedure to quickly renumber sets and other DN attributes Prerequisites e Launch Element Manager e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Sets gt All DNs Procedure steps Step Action 1 In the All DNs panel click Renumber The Set Renumber dialog box appears 2 From the Attribute list select the DN or other attribute you want to renumber 3 In the Begin DN number field type the number of the starting row of DNs that you want to renumber 4 In the End DN number field type the number of the last row of DNs that you want to renumber 5 In the New begin value field type the new number at which you want the identified set of DNs to start 6 Click OK to confirm
87. NORTEL Configuration Devices Release 5 0 Document Revision 02 04 NN40170 500 Document status Standard Document issue 02 04 Document date August 2009 Product release BCM 5 0 Job function Configuration Type Technical Publication Language type English Copyright 2009 Nortel Networks All Rights Reserved NORTEL the globemark design and the NORTEL corporate logo are trademarks of Nortel Networks Contents Contents New in this release Features 11 Dynamic Device Configuration 11 Call logs 11 Find Me Follow Me 11 Professional Call Recording 12 Introduction 13 Device configuration overview Configuration methods 15 Dynamic Device Configuration for BCM450 16 Features and applications 16 Applications overview 16 System feature codes 17 Lines and numbers 17 DN records parameters 17 Analog set customization 17 IP phone line configuration 18 Proactive Voice Quality Monitoring 18 Hot desking IP phone configuration 18 15 16 Default memory button programming for sets 18 Rules of default button assignment 19 Telephony features 19 Call answer features 19 Handsfree and handsfree answerback 20 Call queuing 20 Directed pickup 20 Pickup groups 20 Trunk answer 20 Answer DNs 21 Call answer privacy features 21 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks
88. Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 parameters for analog sets and devices c Copyright 2009 Nortel Networks Basic parameters for digital sets configuration The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Determine the programming for individual telephones and devices attached directly to digital media bay modules or the fixed digital ports on the main chassis Digital sets can be configured using Set Templates For more information about Set Templates see Set Template Programming page 32 Prerequisites Modules are installed and you understand which ports and DNs can be assigned to your telephones Lines and routes programming are created for dialing the local PSTN Target lines are created where required by the type of trunks you are using Note The line must be configured as supervised guarded Appropriate restriction filters are created to allow or disallow out dialed calls Telephony system features have been programmed and you understand which features are not available to all users ontiguring basic parameters for digital sets navigation Configuring digital telephones using the DN panels page 56 Assigning a line to a digital telephone page 56 Adding line assignments and line pools to digital telephones page 58 Configuring set capabilities and preferences for digital
89. T7208 M7208 228 None M M 229 T7208 M7208 229 None v M M Table 19 Restrictions table fields Setting Value Description DN lt read only gt See Main pane tab common fields Model lt read only gt See Main pane tab common fields Name lt read only gt See Main pane tab common fields Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks DN records panes 253 Table 19 Restrictions table fields Setting Value Description Set Lock None None allows access to all features Partial prevents programming autodial buttons programming user speed dial numbers programming feature buttons moving line buttons changing the display language changing dialing modes Automatic Pre and Standard Dial e using Voice Call Deny e saving a number with Saved Number Redial saving a number with Saved Number Redial Full restricts all the Partial settings plus Partial Full changing background music changing Privacy changing Do Not Disturb using Ring Again using Call Forward all calls using Send Message using Trunk Answer activating Services Allow Last Number lt check box gt Allow or disallow access to the Last Number Redial feature Allow Saved Number lt check box gt Allow or disallow access to the Saved Number Redial feature Allow link lt check box gt Allow or disallow access to the Link
90. Table 15 Preferences pane fields DN records panes 245 Setting Values Description Aux ringer Call log options Log space Available log space Reset Call Log Password Hotline type Internal External lt check box gt No autologging No one answered Unanswered by me Log all calls lt numeric gt lt read only gt lt button gt None Internal External DN Direct dial set External number Pool A Use prime line Use routing table Determine whether an auxiliary ringer if installed rings for incoming calls at this telephone Select how you want the telephone to handle logging calls No autologging No calls are logged automatically No one answered Unanswered calls are logged Unanswered by me Unanswered calls are logged Log all calls All calls are noted in the call log Allocate a number of Call log spaces from a system wide pool of spaces to the telephone Indicate the total amount of space available for call logging on the system Reset the password for the call log if users forget their password This feature allows you to define a telephone number that automatically dials when you lift the handset or press the Handsfree button on a telephone Define the internal telephone you want to access DN The DN of the telephone that is automatically dialed when the user lifts the handset Direct dial set Automatically dials a telephone on the system defined as
91. The following paths indicate where to access DN record parameters in Element Manager and through Telset Administration e Element Manager Configuration gt Telephony gt Sets gt All DNs e Telset interface CONFIG gt Terminals and Sets Other areas of programming that affect how each telephone functions include e system settings e telephone model The DN records panel is a multilayered panel with multiple tabs Although all panels show up for all models not all models require configuration for all panels Analog set customization Analog telephones and devices have a limited feature set They do not have programmable buttons access to remote voice mail systems or user preferences These telephones also do not support Answer DNs Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 18 Device configuration overview As well specific ATA settings are required These settings depend on how the telephone is connected to the system ASM ASM8 or ATA IP phone line configuration IP telephones have a very similar DN configuration to digital telephones There are several models of i series telephones and each telephone has a different number of programmable buttons Refer to the Nortel i series telephone user cards for details Proactive Voice Quality Monitoring The following path indicates where to set PVQM thresholds in Element M
92. a value Priority call Select the check box if you want the user to be able to forward calls that alert at the telephone where the call was forwarded even when that telephone is busy Intrusion protection level Select an intrusion level if you want the user to be able to break into calls on other telephones The intrusion level must be the same or higher than the telephone being interrupted Select the check box if you want calls coming into the telephone to be placed on hold automatically when the user answers another call or dials out while an incoming call is active Allow redirect Select the check box if you want the user to be able to redirect active lines to other telephones Redirect ring Select the check box if you want calls coming into a redirected line to give a short alert Do not select this for digital telephones Pickup group If you want to allow this telephone to be answered by other telephones in a defined group choose the appropriate group Otherwise leave the field blank Direct dial Select the direct dial telephone assignment that you want this telephone to be able to dial with one digit direct dial access code Silent monitor supervisor Select this check box to enable the telephone to monitor hunt group calls Job aid Line redirection notes This feature enables you to send your external calls to a telephone outside the office You can decide to redirect all or just some of your external l
93. al sets configuration In addition to lines buttons have other uses for example intercom or handsfree operation Line programming does not overwrite assigned Intercom Answer DN Handsfree or Hunt group buttons However intercom buttons overwrite anything Answer DNs also overwrite line programming but not Intercom buttons Answer DN buttons appear above Intercom buttons if an Intercom button is added after Answer DN buttons are assigned the Intercom button pushes the Answer DNs up The top Answer DN overwrites whatever is above it If you set a line to Ring only incoming calls appear on an intercom button The 7000 7100 digital telephones are exceptions they have no line buttons therefore you can assign any number of lines but only two lines can be answered at any one time Assign the lines on these telephones to ring otherwise you cannot detect incoming calls on the lines An enhanced central answering position eCAP with one or more modules provides extra line button support if the number of lines to assign exceeds the number of available buttons with indicators The remaining lines assign to buttons on the module The eKIM also supports hunt group designators and multiple appearances of the same target line which flow to the module if there are no available buttons with indicators on the 7316E digital phone Attention If you do a Backup Cold Start Restore sequence on your BCM 5 0 button programming on an enhance
94. al telephone is the telephone that system users can dial with one digit the direct dial access code A receptionist telephone is one example of this This telephone is usually the control telephone for system scheduling You can create up to five direct dial telephones However they all respond to the same direct dial access code Programming Configuration gt Telephony gt Dialing Plan gt General Configuration gt Telephony gt Sets gt All DNs gt Capabilities and Preferences gt Capabilities Extra direct dial set Configuration gt Telephony gt Scheduled Services Enhanced CAP station Central answering position CAP station A CAP can consist of a 7316E digital phone plus one to four eKIMs key indicator modules or one to nine OKIMs When the CAP is assigned under CAP KIM assignment in the system the CAP becomes an enhanced CAP eCAP and the modules become known as eKIMs The system supports a maximum of 12 eCAPs eCAPs can e monitor system telephone status e answer external calls on line buttons e monitor Hunt group appearances e support multiple appearances of a target line e answer external calls on up to 112 lines on a KIM 120 lines on a legacy CAP and extend calls to other BCM telephones e provide extra memory buttons for the 7316E digital phones Telephones with KIMs that are not configured in system programming allow only memory button programming on the modules In this case the KIM is know
95. all information when it is available for a call before answer When disabled no call information is displayed for this line Choose this setting if the telephone does not have a display or if you do not want call information displayed to the user Disabling this function can reduce system resource requirements Vmsg Set lt check box gt Select whether an indicator shows on the telephone for a voice message waiting on an external voice message system The line must appear on the receiving telephone Note The Message Waiting Indicator MWI is currently supported exclusively by Meridian Mail and CallPilot and SL 100 and DMS 100 MCDN note If your system is part of an MCDN network connected to a Meridian 1 system and you are using the voice mail system off the Meridian 1 you must enable this field Analog lines connected to legacy analog ASM station modules and analog telephones attached to an ATA device do not provide visible message waiting indication Analog telephones connected to a GASMB support message indicators if the telephone is set up to receive them Note Contact your voice message service provider to find out if your voice message service works with BCM 5 0 or if you have any problems with your service Priv Received These fields reflect the settings defined under target lines Target lines only These are the digit strings that the system uses to identify a call for this Pub Received
96. als are configured on the System DNs record On the Telset there are three places to set up this feature e Terminals amp Sets gt select the DN gt Capabilities gt SM supervisor e Passwords gt SM passwd e System prgrming gt Featr settings gt Silent monitor Procedure steps Step Action Enter FEATURE 550 Enter the Silent Monitor password Default SILENT 745368 Enter the DN for the Hunt group member you want to monitor Click Ok If there is an active external Hunt group call at that telephone you are connected to the call Once the session is established a number of display a fF OO N Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 90 External Hunt Group calls monitoring key prompts allows the supervisor to silently monitor the call or to break into the call to provide support or instruction Refer to Common display prompts on page 235 6 The display commands under the prompts allow you to use the display keys to break into the call or exit and move to another DN Attention Some countries require that all monitoring is preceded by a tone before monitoring begins Attention If an agent is on conference call you cannot monitor the hunt group call End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 C
97. amming outgoing call restrictions for analog telephones Restriction filters determine what dialing strings are allowed or blocked from the user You can specify restriction filters specific to the telephone as well as filters that are specific to a line assigned to the telephone e restriction filters e line restrictions e CoS passwords Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Restrictions tab Select the DN that you want to modify Set Lock Determine how much programming the user is able to perform at their telephone Choose from None Partial or Full 4 Allow last number Select the check box if you want to allow redialing a saved number 5 Allow link Select this check box only for analog telephones End Setting restriction filters for analog telephones Assign restriction filters for the schedules that will affect this telephone Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 52 Basic parameters for analog sets and devices configuration Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Restrictions tab 2 Select the field you want to change 3 Enter the restriction filter appropriate for the schedule You will always need a filter specified for the Normal schedule 4 Repeat for each schedule
98. anager e Element Manager Administration gt Telephony Metrics gt PVQM gt Threshold Settings Panel PVQM monitors and reports on call quality in process not just after the end of the call This enables more timely and accurate resolution of potential call quality problems especially on more lengthy calls A call quality threshold is set so that an exception is reported if the quality drops below a configurable value PVQNM is fully supported on 1210 1220 1230 1110 1120E and 1140E IP phones and on Phase 2 of the 2000 series IP sets Phase 1 of the 2000 series IP sets support only the following PVQM metrics packet loss inter arrival jitter and round trip delay Hot desking IP phone configuration You can transfer your IP telephony configuration temporarily from one IP telephone to another using the Hot desking feature This feature is described in detail in the Telephone Features User Guide NN40020 100 You use FEATURE 999 to enter the feature To perform Hot desking you are prompted for a password which is specified at the telephone before you can complete the task Default memory button programming for sets Button programming allows you to program the buttons on a telephone with internal and external autodialers and with programmed feature keys Assigned line Hunt group designator answer DNs buttons intercom buttons and handsfree buttons cannot be changed through button programming These latter features appear in rea
99. analog telephones connected to an ASM GASM The direct dial set must be the designated direct dial telephone for the analog telephone receiving a message Determine if autodial and speed dial codes can be transmitted during an active call This feature works during either a one to one call or during a conference call Note This feature cannot be used for an ad hoc multiparty conference If selected When the user presses a programmed autodial or speed dial key the system dials out the number while maintaining the current call If cleared When the user presses a memory key for a speed dial the current call is automatically placed on Hold and the second call is dialed Default Cleared Select what a caller hears on an external line when the line is put on hold Silence provides no audio feedback Tones provides a periodic tone Music provides any signal from a source such as a radio connected to a BCM or streaming audio Default Tones Nortel Business Communication Manager 5 0 Copyright 2009 Nortel Networks Configuration Devices NN40170 500 02 04 Standard August 2009 Table 8 Feature settings Feature references 227 Attribute Value Description Held line reminder Delayed ring transfer Immediate After 30 seconds After 60 seconds After 90 seconds After 120 seconds After 150 seconds After 180 seconds Off Off After 1 ring After 2 rings After 3 rings After 4 ri
100. ated under the Hunt Group Members subpanel A warning message appears 5 Click Yes End Changing order of members in Hunt Groups Member order within a Hunt group is important The member order determines how a call routes through a Hunt group when the group is set to either linear or rotary mode Procedure steps Step Action 1 Click on Configuration gt Telephony gt Hunt Groups Click a member from the member list Click either the Up or the Down button The system automatically reorders the list End Assigning lines to Hunt Groups Multiple lines can be assigned to Hunt groups However a line can only exist in one Hunt group Programming note Lines assigned to line buttons on individual telephones take precedence over the lines assigned to Hunt group buttons Therefore Nortel recommends that you do not assign lines to individual telephone DN records for telephones that are part of a Hunt group Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Hunt Group configuration 87 Procedure steps Step Action 1 Click on Configuration gt Telephony gt Hunt Groups 2 On the Hunt Groups Members subpanel select the hunt group where you want to add lines In the Line Assignment subpanel in the lower frame click Add Enter line numbers Click Ok End Variable Definitions Va
101. attribute identified set of lines to start 6 Click OK to confirm the new numbering or click Cancel to cancel the new numbering End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 194 Line and set parameter renumbering Variable Definitions Variable Value Attribute Select the type of line attribute you want to renumber Public receive number Private receive number Begin line number Type the number of the line at the beginning of the range of lines you want to renumber End line number Type the number of the line at the end of the range of lines you want to renumber DN begin value Type the number at which you now want the designated line attribute to start Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Voice mailbox set up The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 You can create a voice mailbox on a set that is associated with a particular template The template creates Subscriber mailboxes When you create a mailbox through the set template you can set parameters for that mailbox through the template The mailbox parameters appear in the Voice Mail tab for editing The First and Last name parameters default to the template name tha
102. ber e calling party number e local time and date of the activity e calling party sub address if provided by the calling user The feature code must be entered within 25 seconds of the caller hanging up a 25 second busy tone occurs If the called party hangs up first there is no opportunity to use the feature The call identification comes from your service provider not the local system You must have the service activated by the CO before the feature is active for the user regardless of the setting in this field Configuring call logs If your system has the appropriate equipment and you subscribe to the call information feature supplied by your service provider you can record information about calls received on an external line The line does not need to be assigned to the telephone that receives the call in order for the information to be logged nor does an assigned line need to be a ringing line to log a call ISDN service packages that come with calling line identification CLID can supply the same feature Configuring call logs procedures navigation e Resetting the call log space page 132 e Setting call log options page 133 e Resetting call log password page 134 Resetting the call log space The call log space heading allows you to reallocate the Call log space equally to all telephones in your system Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard Augus
103. ble Definitions Intercom keys Direct dial Pickup group Page zone Prime line First display Handsfree Allow redirect DND on busy Auto hold Redirect ring Silent monitor Auto hold for incoming page Receive short Paging HF answer back Auto called ID Variable Value Capabilities Control set Type a DN number of the set you want to use as the baseline for parameter settings Select from the list the number of intercom keys a set can have 0 1 2 3 4 5 6 7 8 Type a number to assign to the direct dial set Type the number 1 to 9 of the pickup group a group where all telephones ring until one is answered to which you want to assign the sets Type a zone number 1 to 6 to assign sets to that zone Select the first line that the telephone selects when a call is made None I C Pool A to O Pool Block A to F Line Select from the list to determine what call display information appears first Name Number or Line Select the Handsfree feature to allow the use of telephone speakers or a headset None The handsfree feature is not available on all telephone models 7000 and 7100 digital phones 2001 IP phones Standard The handsfree feature is activated by pressing a button on the telephone Auto The handsfree feature is activated when the telephone receives a call Select to enable the Redirect feature Select to enable do not disturb Select to allow the system to
104. by telephone or you want to deliver the same message to more than one person use the page feature This feature allows you to make page announcements in various ways depending on the audience you are trying to reach Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 26 Device configuration overview Button programming The Button Programming and CAP KIM Button Programming tab panels allow you to program the buttons on a telephone with internal and external autodialers and with programmed feature keys You also can use these panels to remove programming from a button making it blank Assigned lines Hunt group designators Answer DNs buttons Intercom buttons and Handsfree buttons cannot be changed through these panels They appear in read only format Special features for sets You can program telephones and devices to perform specific feature services such as dialing an emergency number as soon as the handset is picked up or acting as the control set for the system schedules Hotline telephone You can define a telephone that automatically dials an emergency or direct number when the handset is lifted Hotline telephone setup Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and Preferences tab gt Preferences bottom tab Control telephone The control telephone allows you to control other telephones
105. capabilities page 71 e Configuring preferences for an IP telephone page 72 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 68 IP phone configuration Configuring IP telephones Use the following steps to configure IP telephones Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt All DNs 2 On each panel on the DNs list add or modify settings to customize the telephone operations End Variable Definitions Variable Value Model 2004 2002 2001 2007 2033 1110 1120E 1140E 2050 2210 2211 2212 1210 1220 1230 6120 6140 Name Unique to each handset Line appearances Ring only if not assigned to a button Caller ID set Selected connected to target lines Answer DNs Ring only if not assigned to a button Intercom keys At least one Handsfree Auto Dialing Options Auto All other settings are variable based on your system requirements Assigning a line to an IP telephone Use the following steps to assign a line to an IP telephone Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Line Access 2 Select the line listing the appropriate DN for the telephone 3 Select the field that you want to modify End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02
106. ce SWCA keys allow you to control call park and retrieval features on any type of line across the local system These features expand the BCM call park and call retrieve features by providing visual indications of the status of any call parked on an SWCA button with indicators The calls can also be controlled by directly entering the SWCA feature codes Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 128 Set access to call answer features configuration You can use SWCA programming to define logical groups of telephones Each group can be assigned a set of the SWCA codes which allows them to pass calls within the group Each telephone in the group also displays the current status of the call so users can determine which calls are being handled The following procedure describes how to perform the system configuration for the SWCA feature Procedure steps Step Action 1 Check that the Call Park Access code has a digit entered as a value Programming note If the value is set to None the SWCA feature does not work 2 Choose one of the following configurations for the SWCA controls for your system Configuration gt Telephony gt Global Settings gt Advanced Feature Settings gt System Wide Call Appearance Control 3 Configuration one If you want all incoming calls to auto associate to SWCA assignments on the receiving te
107. ce mailbox set up Removing a voice mailbox You can remove voice mailbox set up capability from a template You cannot use the template to delete voice mailbox from a set To delete a mailbox you must use CallPilot Manager For details on how to delete a mailbox see CallPilot Manager Setup and Operation Guide NN401 70 300 Prerequisites e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Sets gt Templates Procedure steps Step Action In the Templates panel select a template that has voice mailbox editing capability In the Voice Mail tab click the Edit button The Edit Voice Mail dialog box opens In the Edit Voice Mail dialog box deselect the Create Mailbox check box The Edit Voice Mail dialog box resizes to show only the Create mailbox check box Click OK to confirm the removal of the mailbox or click Cancel to cancel the mailbox removal If you click OK the main Voice Mail tab no longer shows the voice mailbox parameters End Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 DMC feature list arrangement The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This section describes how to use the Digital Mobility Controller DMC Feature List to arrange the order of the features that appear as so
108. chines Do not select for telephones Supported by ASM8 GASM and GASI devices The following settings are common settings that are specific to analog telephones Do not select Select check box Can send pages but cannot receive pages Select check box analog telephones only Nortel Business Communication Manager 5 0 Copyright 2009 Nortel Networks Configuration Devices NN40170 500 02 04 Standard August 2009 Basic parameters for analog sets and devices configuration 47 Variable Value Hotline Keep DN Alive Silent monitor supervision DND on Busy Priority call Auto hold Allow Link The following settings are not valid N V or are limited on analog devices All other settings are variable based on your system requirements N V Do not select Do not select Do not select Do not select Select check box telephones only Assigning a line to an analog telephone Use the following steps to assign a line to an analog telephone Procedure steps Step 1 3 Click Configuration gt Telephony gt Sets gt Active Sets gt Line Access Select the DN to which you want to add a line In the details for the DN section select the field that you want to modify End Variable Definitions Variable Value Name Port Pub OLI Priv OLI Enter a name that identifies the user or the location maximum of seven digits Enter the port nu
109. configure the parameters End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks BCM 5 0 devices special features configuration 151 Variable definitions Variable Value Monitoring mode Select Non silent if you want the hunt group member and the caller to hear a conference tone when a supervisor breaks into a hunt group conversation Select Silent if you want supervisors to be able to break into a hunt group conversation without giving an indicator of their presence Initial monitoring is muted at the supervisor set If the supervisor wants to speak within the conversation a display key on the two line display becomes available once the connection is established Number of SM sets Indicate the number of two line telephones in your system that you will allow to be used as supervisory telephones SM password Enter a six digit password that must be entered after the supervisor presses FEATURE 550 To maintain system security change this password frequently Configuring a prime line For incoming calls you can have a central answering position or you can specify target lines to one or more telephones to receive directed calling If you are using the central answering position to answer all calls or to monitor incoming calls you may need the extended capabilities of a T24 Key Indicator Module KIM for
110. ction 1 Press FEATURE 85 to activate the feature 2 Use FEATURE 85 to cancel DND End Blocking set access to the DND feature You can block access to this feature for any set Procedure steps Step Action 1 In Element Manager click Configuration gt Telephony gt Sets gt All DNs gt Restrictions 2 In the Set Lock field select Full End Configuring privacy for a physical line When you have lines assigned to more than one telephone anyone with the line appearance can answer a call or join a call in progress To provide exclusive access for a user you can program privacy on a line in which case only one person at a time can use the line This does not apply to target lines Procedure steps Step Action Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 120 Set access to call answer features configuration 1 In Element Manager click Configuration gt Telephony gt Lines gt Active Physical Lines 2 Choose the line for which you want to assign privacy In the bottom panel click Preferences 4 Beside Trunk mode choose Unspr unsupervised End Programming a line to automatically enable privacy You can program some lines to make a call private automatically Procedure steps Step Action 1 In Element Manager click Configuration gt Telephony gt Li
111. currently associated with the call Automatically life of call is not selected and there is no free SWCA key to assign to the call the call remains on Hold on the line on which it enters Note In this case the call is not available to other telephones in the group until it can be assigned to a SWCA key or unless they have the same line appearance as the held call If you do not select the check box There is no interaction with SWCA keys The call remains on Hold on the line on which it enters and is not available to other telephones in the SWCA group unless the user manually assigns the call to a SWCA key or unless those telephones have the same line appearance as the held call Select whether intercom calls put on Hold are assigned automatically to a SWCA key Nortel Business Communication Manager 5 0 Copyright 2009 Nortel Networks Configuration Devices NN40170 500 02 04 Standard August 2009 Set access to call answer features configuration 131 Variable Value If you select the check box Invoke SWCA parking by Hold must be checked to activate this feature When the user makes an intercom call and puts it on Hold the call works in the same manner as described in Invoke SWCA parking by Hold selected If you do not select the check box Intercom calls are held on the local line regardless of whether you select the Invoke SWCA parking by Hold If the intercom call is assi
112. d CAP eCAP module is lost and the lines assigned to those buttons are assigned to the buttons on the telephone These assignments displace any programming on the telephone buttons except Answer DN buttons intercom buttons handsfree buttons or Hunt group appearances In the case where there are more reassigned lines than buttons the system still assigns the lines to the telephone and the telephone rings when a call comes in on that line given that Appr amp Ring is configured on the line To resolve this situation access the DN records for the telephone and the CAP KIM button programming Enter the required programming By using FEATURE 81 at the telephone lines can be moved to other buttons on the telephone except intercom Answer DN or handsfree positions or the lines can be moved to buttons on the modules on an eCAP On telephones the feature or line assigned to the button where the line is moved moves to the original line button position On eCAP modules moved lines overwrite feature programming Adding line assignments and line pools to digital telephones Use the following steps to assign lines and line pools Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Basic parameters for digital sets configuration 59 Procedure steps Step Action 1 2 3 4 oa Click Configuration gt Telephony gt Sets gt
113. d on which code it was parked SWCA feature interaction If you are not sure which call to retrieve you can use one of the following codes to find the longest parked call or the most recently parked call e FEATURE 537 retrieves the oldest SWCA call The indicator on all telephones in the group becomes solid indicating an active call These codes only work for telephones that have SWCA keys defined and the system only searches across the range of codes that are assigned for that telephone e FEATURE 538 retrieves the most recent SWCA call The indicator on all telephones in the group becomes solid indicating an active call Timed out SWCA calls If a call remains parked and unanswered on a SWCA key for a pre set period of time the Call Park timeout timer the call unparks from the SWCA key and rings again at the telephone from which it was last parked Outbound calls You also can park out dialed calls on a SWCA key If your system is set up to automatically assign calls to a SWCA key the call will assign to a key as soon as it is answered Otherwise during your call you can press a free SWCA key or HOLD to park the call on a SWCA key This makes the call available to other users in the group and it frees up your intercom or line SWCA and auto hold Your telephone must be set to have Full Auto hold so that a call automatically gets placed on Hold if you answer a second call If your telephone does not have Auto Hold on use FEATURE
114. d only format on the Button Programming table During startup the installer chooses one of the available telephony template PBX or DID Each profile has a default features set that assigns automatically to the programmable buttons on telephones plugged into the system unless you configure different settings in the DN record Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Device configuration overview 19 Rules of default button assignment The following are the rules of default button assignment Line and intercom buttons assigned by default templates can be changed in programming Handsfree and Answer DN buttons are not assigned by default When these features are programmed however they are automatically assigned to specific buttons Telephones can have a maximum of eight intercom buttons When Answer DNs are assigned they appear above the handsfree button if there is one at the bottom right hand corner on the telephone The model 7000 and 7100 digital phones and analog telephones are automatically assigned two intercom lines Default line button assignment starts on or near the top of the left column and descends Default button programming does not necessarily provide default line assignments Line assignments can be moved by the user to more convenient buttons Telephony features Feature programming has two aspects
115. d start time for a service under the Common Settings heading These times are then executed automatically when the service is active Default Off Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Basic parameters for analog sets and devices configuration The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Determine the programming for individual telephones and devices attached to analog station modules or to digital station modules through an analog terminal adapter ATA module Analog sets can be configured using Set Templates For more information about Set Templates see Set Template Programming page 32 Configuring basic parameters for analog sets and devices navigation e Configuring analog telephones page 46 e Assigning a line to an analog telephone page 47 e Adding line assignments and line pools for analog telephones page 48 e Configuring set capabilities and user preferences for analog telephones page 49 e Configuring telephone capabilities for analog telephones page 49 e Programming outgoing call restrictions for analog telephones page 51 e Setting restriction filters for analog telephones page 51 e Setting line set restrictions for analog telephones page 52 e Assigning pause for external dialing for analog devices page 52 Prerequisites The
116. date and time format gt Time zone The appropriate time zone for the location of this system The Time zone must be set for software updates to be applied Daylight Savings Time The appropriate mode for the Time zone Selected The system automatically updates the time twice a year Cleared The system never updates the time for Daylight Savings Time lt read only gt Synchronize system with an NTP Server or trunk If the system is to synchronize with an NTP Server or trunk check the following Step Action Click Configuration gt System gt Date and Time In the Network Time Protocol Settings pane click Modify Set Date and Time Source to NTP or Trunk In the NTP server address field enter the IP address of the NTP server a fF N Set the number of seconds between synchronizations in normal operations Synch Every 6 In the bottom frame ensure that the Time zone is correct for the location of the local system Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 40 System parameter configuration 7 If Trunk was selected in the Date and Time Source drop down list enter the year in the Year field 8 Click Ok Only time and date info are updated when NTP and Trunk settings are selected Year information is not updated You also have full control over time and date settings using telset admin even
117. de End Programming user speed dials at the set Procedure steps Step Action 1 Enter FEATURE 4 2 Enter a two digit code from 71 to 94 3 Specify the external line by pressing a line button a line pool button or the intercom button If you do not specify the external line the system uses the prime line for the DN Dial the telephone number you want to program up to 24 digits Press Ok Record the code and number you programmed End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set access to calling feature programming 145 Blocking set level access to button programming The telephones with programmable memory buttons are given a default set of button assignments when the system is set up The system administrator can change these defaults in system programming The user can also program memory buttons for autodial and feature codes as well as move button assignments to suit their working style You can block the user from using this feature Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Restrictions tab 2 Select the DN you want to modify 3 Set the telephone Set Lock to Partial or Full End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copy
118. digital phones or a Key Expansion Module KEM for IP Phones 1120e 1140e 1220 1230 2002 and 2004 These telephones allow you to expand the number of line assignments SWCA code assignments and Hunt group indicators If you do not filter incoming calls through an central answering position you can arrange your telephones in Hunt groups ringing groups or call groups that use system wide call appearance SWCA assignments to share calls You can set up a central answering position to enable you to e To filter all incoming calls through one point e To provide fallback for unanswered telephones Set up the prime telephone feature or use call forward e To provide one number for callers that can be distributed to an internal group e Set up hunt groups for service groups or System Wide Call Appearance SWCA assignments for small groups Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 152 BCM 5 0 devices special features configuration e To provide a central answering position for internal users Set up a direct dial code This procedures sets up the provided the fallback for unanswered calls by configuring the prime line The prime line is the DN that the line rings when the system cannot ring the intended DN Procedure steps Step Action 1 Select Configuration gt Telephony gt Sets gt All DNs 2 Select the
119. e 3 Select Allow Last Number check box To access the feature the user must press FEATURE 5 End Allowing saved number redial Use this feature to save a number from an existing call or from an autodial button so that you can call the number later Each telephone can save only one number at a time Enable last saved redial for each telephone through the restriction programming Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Restrictions tab Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set access to calling feature programming 143 2 Select the DN for the telephone where you want to define allowing saved number redial feature 3 Select Allow Saved Number check box To access the feature the user must press FEATURE 67 End Allowing auto dial You can program memory buttons for one touch dialing of internal or external telephone numbers When you program an external autodial you must specify a path out of the system You can also program autodial buttons with speed dial codes The Button Programming and tab panels allow you to program the buttons on a telephone with internal and external autodialers and with programmed feature keys Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt All DNs gt
120. e telephones Link is called FLASH You can include the Link signal as part of a longer stored sequence on an external autodial button or in a speed dial code The Link symbol uses two of the 24 spaces in a dialing sequence FEATURE 71 Note This feature must be enabled under the restrictions for the telephone Pause FEATURE 78 P Program within an external auto dial sequence to insert a 1 5 second delay This feature enters a 1 5 second delay in a dialing sequence on an external line The use of this feature is required often for signaling remote devices such as answering machines or when accessing PBX features or host systems You can program more than one pause in an external auto dial or speed dial sequence FEATURE 78 Note This feature is not supported on ISDN or VoIP trunks Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Feature references 223 Table 6 Call Code features Call code Definition Run Stop Insert a break point into a sequence of dialed numbers or FEATURE 9 characters used for automatic dialing This is necessary when you are connecting to a PBX or similar host system For B example if a company has an automated attendant that instructs you to dial an internal number you need you can program the company number a Run Stop then the internal number on one external autodial bu
121. e configuration overview e Private OLI e Target Line Assignments e Public Received Digits e Private Received Digits You renumber parameters that are specific to lines or sets Use the renumbering function to renumber set and line parameters When you renumber DNs all related parameters such as the DN name also change incrementally When you renumber DNs and the set has a voice mailbox you have an option to renumber the mailbox together with the DN In this case the mailbox is deleted and a new one is created using the same parameters that existed for the old mailbox with the exception of the extension The extension field is set to the new DN created by renumbering process Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks System parameter configuration The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 You can configure some basic system information for the Business Communications Manager BCM 5 0 System parameter configuration navigation Accessing system identification page 37 Setting date and time page 38 Synchronize system with an NTP Server or trunk page 39 Setting clock control to local system page 40 System scheduled services page 40 Accessing system identification You can access the system identification panel to see information about the BCM
122. e pool to place a call Lines configured for Ring only also appear on intercom buttons If you assign a prime line to an intercom key you are immediately connected to a line when you press the button or lift the handset A line indicator appears beside the intercom button When you assign an intercom button during programming the assignment automatically appears on the telephone Assignment starts at the lower right button or one button above if the handsfree feature is available Any feature or line programming that existed previously on that button is overwritten except for Answer DNs that are pushed up one button Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Basic parameters for digital sets configuration 61 A telephone requires two intercom buttons to establish a conference call with two other BCM telephones You require only one intercom button if the button is used to place and receive internal calls and to access line pools You require two intercom buttons for a telephone with several lines assigned to Ring only Model 2001 1110 7000 and 7100 telephones and analog telephones are automatically assigned two intercom buttons This allows users to toggle between two active calls using the Hold button Configuring digital telephone capabilities Use the following procedure to configure telephone capabilities Procedur
123. e steps Step Action Click Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and Preferences tab In the bottom frame on the Capabilities tab confirm or change how the telephone functions with system features End Variable Definitions Variable Value Handsfree settings Page settings Handsfree Select the setting that is appropriate for the type of telephone HF answerback Select the check box only if the telephone allows handsfree and is in an environment where speakers do not cause disruption Page zone If you have various areas that receive different page announcements place the telephone in the appropriate zone Paging Select the check box if the telephone can send or receive page messages Programming note Telephones without speakers such as models 2001 1110 7000 and 7100 allow page messages to be sent but not to be received Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 62 Basic parameters for digital sets configuration Variable Value Interrupting calls Auto hold Redirect settings Receive short tones Administrative capabilities DND on Busy Select the check box if you want the caller to receive a Do Not Disturb message when the telephone is busy Ensure this feature is selected when the Fwd Busy field has
124. e user to access a feature menu This is the same menu that is accessed by pressing the Services key 999 IP Hot desking IP telephones only Allows the user to access the Hot desking feature This feature allows calls to be diverted from one IP telephone to another Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard Copyright 2009 Nortel Networks August 2009 Lines and DN reference The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 The following section contains reference material Navigation e DN answer key levels page 217 e Embark validation error messages for DPNSS UK page 218 e SWCA line relabeling examples page 218 DN answer key levels You can determine what type of calls alert at an assigned Answer DN key This is a system setting so all Answer DNs behave the same There are three answer key levels Basic Enhanced and Extended If your system supports overflow routing of calls for example Hunt groups the setting is Enhanced or Extended Alternatively if Contact Center telephones are assigned Answer DNs this setting must be Basic Do not change this setting unless you understand the impact on the other telephone groups in your system Table 3 DN answer key levels Answer DN call Basic Enhanced Extended response for Prime set call capture X Overflow call routing X X calls Call
125. eatures all have predefined labels and the telephone automatically displays the appropriate labels beside the programmed buttons This screen enables you to change the soft display label for features assigned to the memory keys beside the displays for IP telephones Use this screen to define custom labels for 24 features The system comes with sixteen default labels which are feature and language specific depending on the system assigned country or region profile Typically the default labels are messaging and call attendant features You can change any other feature label by adding to this list or by deleting any of the default settings and inserting new codes and labels Procedure steps Step Action 1 Click Configuration gt Telephony gt Global Settings gt IP Terminal Features gt Key Labels Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Global VolP features 97 Select the number of the feature you want to label Enter the Feature Code to program for that key Enter the text to appear as the text on the key label field Some features such as Page and System Wide Call Appearances SWCA have several variations of feature invocation that you can customize for users End Variable Definitions Variable Value No Feature Code Key Label System number identifies a label lt read o
126. eck box beside the hunt group you want to modify End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 110 Telepl Copyright 2009 Nortel Networks Set access to call answer features configuration The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Incoming calls can be handled in a number of ways Configure sets to answer calls using the available features Configuring set access to call answer features navigation Configuring for calls direct to set page 112 Configuring for calls not direct to set page 113 Configuring for answering any call page 114 Configuring answer DNs page 117 Configuring privacy page 118 Intrusion controls configuration page 120 Configuring call hold page 121 Configuring call transfer page 122 Configuring call redirect page 123 Configuring call forward page 124 Configuring the call camp on timer page 125 Setting up the call park access code page 126 Setting up park timeout page 127 Determining call park code assignment sequence page 127 Allowing Malicious Caller ID ETSI ISDN page 131 Configuring call logs page 132 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 112 Set access to call answer features confi
127. ed by a DN For more information about Professional Call Recording see Nortel Busines Communications Manager 5 0 Configuration Telephony NN40170 502 and Nortel Business Communications Manager 5 0 Planning and Engineering NN401 70 200 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Introduction The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This guide describes how to configure and assign features to Nortel Business Communications Manager BCM 5 0 telephony devices through Telset and through Element Manager The concepts operations and tasks described in this guide relate to the BCM 5 0 software This guide provides task based information about how to assign features and provide basic programming for the Business Communications Manager Use Element Manager Startup Profile and Telset Administration to configure various BCM parameters In brief the information in this guide explains e global telephony settings e steps to configure DNs e product features and how to assign them The BCM 5 0 system provides private network and telephony management capability to small and medium sized businesses Navigation e Device configuration overview page 15 e System parameter configuration page 37 e Central answering positions configuration page 79 e External Hunt
128. ee SWCA key starting with the lowest available number When the call is retrieved it remains assigned to the SWCA key The key is freed when the call is terminated Select how a call is parked on a SWCA ke y Default Manually while parked Select if you want intercom calls to automatically park on SWCA keys lt check box gt Nortel Business Communication Manager 5 0 Copyright 2009 Nortel Networks Configuration Devices NN40170 500 02 04 Standard August 2009 130 Set access to call answer features configuration Variable Value Invoke SWCA parking by Hold Include I C calls when invoked by Hold If you select the check box Auto associate SWCA key to call must be set to Automatically Life of call for this feature to work When the user makes a call using the intercom button the call automatically associates with a free SWCA key and remains assigned for the duration of the call If you do not select the check box The user must assign manually an intercom call to a SWCA key The call will behave according to the rules of the choice made for Auto associate SWCA key to call Select whether calls that are placed on hold are assigned automatically to a SWCA key If you select the check box When the user presses Hold the system attempts to repark the call on the current SWCA key assigned to the call or on a free SWCA key programmed on the telephone If no SWCA key is
129. el Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set access to call answer features configuration 113 Configuring for calls not direct to set There are a number of features you can use to answer incoming calls that do not come directly to your line or intercom buttons Use the following features to answer these calls Configuring for call not direct to set procedures navigation e Configuring call queuing page 113 e Configuring Directed Pickup page 113 e Adding a set to a pickup group page 114 Configuring call queuing This feature allows you to answer the next incoming call on your telephone based on call priority Call priority is based on waiting time The caller that has waited the longest is answered first Procedure steps Step Action 1 Press FEATURE 801 to enable call queuing on the telephone set End Configuring Directed Pickup This feature allows a user to answer any ringing telephone in the system By default this feature is enabled Procedure steps Step Action 1 In Element Manager click on Configuration gt Telephony gt Global Settings gt Feature Settings 2 Select or clear the Directed Pickup check box to enable or disable the feature Enter FEATURE 76 on your telephone set Enter the DN of the ringing telephone to answer it from your phone End Norte
130. elds in the call restrictions box 2 Click Configuration gt Telephony gt Call Security gt Restriction Filters create four new restriction filters that reflect the levels of service you want to allow For instance if a room is vacant you can allow only emergency calls whereas in a suite you can allow a full range of call services 3 Click the number of the Filter in the Filter table you wish to create In the Restrictions panel click Add The Add Restriction dialog box appears 4 Enter the desired number of digits Click Ok Make a note of the restrictions that you create On the Hospitality General panel in the Call Restrictions subpanel enter the appropriate filter numbers beside each field End Programming wake up services by room You can set up the room telephones to ring at preset times to act as an automatic wake up call Procedure steps Step Action 1 Click on Configuration gt Telephony gt Hospitality 2 In the Wake Up Call Settings and Expired Wake Up Call Settings boxes determine the following parameters 3 In the Attempts field select the number of times the alerter sounds without the telephone handset being lifted before the alarm service automatically cancels 4 In the Retry interval field select a time period in minutes that the system waits between repeating the wake up alerter 5 In the Alarm duration sec field select the length of time the alert sounds each time
131. eleting members from Hunt Groups 85 Changing order of members in Hunt Groups 86 Assigning lines to Hunt Groups 86 Deleting lines from Hunt Groups 87 External Hunt Group calls monitoring 89 Using a silent monitor 89 Hospitality system configuration 91 Setting up a hospitality system 91 Assigning a room to a set 92 Deleting a room assignment from a set 92 Setting call restrictions by room 93 Programming wake up services by room 93 Global VolP features 95 Setting up feature access 95 Configuring IP features list 95 Accessing features through Services button 96 Defining a key label for a feature 96 Using the Hot desking feature 97 Setting up a password for Hot desking 97 Resetting the Hot desking password 98 Diverting an IP phone configuration 98 Cancelling Hot desking from the diverted phone 99 Cancelling Hot desking from the target phone 99 Configuring a new time zone on a remote IP phone 99 Downloading firmware 100 Forcing firmware download to a Nortel IP phone 100 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Contents 7 103 ture navigation 103 Enabling and disabling the auxiliary r ae for telephones 108 Enabling and disabling the auxiliary ringer for ring groups 108 Enabling and disabling the auxiliary ringer for hunt groups 109 Set access to call answer features configuration 11
132. em monitors the call to ensure it is answered If no one answers the call within a set length of time the system returns the call to you To set the number of rings before the call is transferred back Click Configuration gt Telephony gt Global Settings gt Feature Settings in the Timers subpanel select the number of rings from the Transfer callback timeout drop down list Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 24 Device configuration overview Call sharing call park and SWCA buttons System wide call appearance SWCA keys allow you to control call park and retrieval features on any type of line across the local system These features expand the BCM call park and call retrieve features by providing visual indications of the status of any call parked on an SWCA button with indicators The calls can also be controlled by directly entering the SWCA feature codes You can use SWCA programming to define logical groups of telephones Each group can be assigned a set of the SWCA codes which allows them to pass calls within the group Each telephone in the group also displays the current status of the call so users can determine which calls are being handled Call information You can view or track call information using these features e Malicious caller ID MCID page 24 e Call log page 25 Call display information
133. ephone display are based on telephone capabilities and system software Dialing options Standard dial Automatic dial Pre dial Contrast 1 through 9 Ring type 1 2 3 or4 Distinct rings in use lt read only gt be reset to None a Hunt group prompts Determine how the telephone handles dialed information Standard Lift the receiver and dial Automatic dial Use for devices such as fax machines where you want the number to dial out without external cues Pre dial Dial the numbers then lift the handset to allow the telephone to dial the number Note Not all devices show all three options Adjust the contrast of the display Select a distinctive ring pattern type for the telephone Default is 1 Indicates the distinct ring patterns if any are currently in effect on any lines telephones or Hunt groups on the system Refer to the Warning below If you assign a distinctive ring pattern to a telephone and that distinctive ring pattern has already been assigned to a line all lines with that ring pattern will If you assign a distinctive ring pattern to a line and that distinctive ring pattern has already been assigned to a telephone all telephones with that ring pattern are reset to pattern 1 You also can assign a distinctive ring pattern to Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks
134. ephony features offered by existing BCM products as well as many applications provided on the existing BCM platforms Applications overview BCM 5 0 supports the following applications e Voice Messaging for standard voice mail and auto attendant features e Unified Messaging providing integrated voice mail management between voice mail and common e mail applications e Fax Suite providing support for attached analog fax devices e Voice Networking features Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Device configuration overview 17 e LAN computer telephony engine CTE e IP Music e Intelligent Contact Center e Meet Me Conferencing e Find Me Follow Me e InTouch e Professional Call Recording System feature codes The BCM 5 0 provides a complete list of the feature codes that can be accessed from digital and IP telephones For more information about feature codes see Features by name and activation code page 207 Button programming feature page 211 provides a list of the features that are programmable under the DN record Button Programming heading Lines and numbers Lines are the channels that carry telephony signals into the system within the system and out of the system A line can be assigned to a DN DN records parameters The DN record defines the specific function of each telephone within the system
135. erting and call answering for other telephones in the system The DNs of the other telephones are referred to as Answer DNs Call answer privacy features To maintain your privacy or if you do not want to be disturbed you can choose not to answer a call or you can use one of the features described below If you choose not to answer the call the Delayed ring transfer setting determines how many rings occur before the call is transferred to the prime telephone Configuration gt Telephony gt Global Settings gt Feature Settings Automatic privacy enable When you have lines assigned to more than one telephone anyone with the line appearance can answer a call or join a call in progress To provide exclusive access for a user you can program privacy on a line in which case only one person ata time can use the line This does not apply to target lines You can program some lines to make a call private automatically Do not disturb DND Forward your calls to a designated prime telephone when there is no other telephone assigned with the line An internal caller receives a display indicating that the telephone has Do Not Disturb active They can either call back or use the Priority call feature to override the feature Intrusion controls If your system is part of a private network that uses the Meridian call attendant on a centralized voice mail system the attendant can use the break in feature to interrupt a call regardless of an
136. es Procedure steps Step Action Copyright 2009 Nortel Networks Click Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and Preferences tab Select the DN that you want to modify Type a name or location associated with the DN Prime Line Enter the facility that you want the telephone to use if no line line access code or routing code is dialed before an outgoing dial string Intercom Keys Confirm or change how many intercom keys you want the telephone to have The default is 2 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 IP phone configuration 71 Programming note At least one intercom key must be defined to allow internal calls Two intercom keys are recommended for conference calling Control Set If the telephone uses any schedules other than the Normal schedule ensure that a DN for a control set is entered First Display Choose Name if you want the callers name to be the first information displayed Set this field to Number to display the callers telephone number first or to Line to display the calling line number first Auto Called ID Select the check box if you want the user to see the name and number display of the telephone they call End Configuring IP telephone capabilities Use the following procedure to configure telephone capabilities Procedure steps Step Action Clic
137. etworks General features The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 The Business Communications Manager BCM 5 0 has a complete list of the feature codes that can be accessed from digital and IP telephones Navigation e Features by name and activation code page 207 e Button programming feature page 211 Features by name and activation code The following provides a quick reference for BCM 5 0 features available by pressing the FEATURE button on M series telephones Business Series Terminals BST series and IP telephones The following table provides feature names sorted alphabetically and numerically by feature code Use the user documentation for the specific product to find out how to use the codes on each type of telephone Table 1 BCM feature codes Sorted by feature name Sorted by activation code Feature name FEATURE lt code gt FEATURE Feature name lt code gt Alarm time room set 875 0 Speed Dial Activate Alarm time Cancel 875 0 Button inquiry Alarm time HS admin set 877 1 Messages Send Autodial External 1 1 Messages Cancel Send Autodial Internal 2 1 Autodial External Auto Hold 73 2 Ring Again Auto Hold Cancel 73 2 Ring Again Cancel Background Music 86 2 Autodial Internal Nortel Business Communication Manager
138. etworks 148 BCM 5 0 devices special features configuration 4 From the Hotline type list select internal or external 5 Configure the Hotline parameters End Variable definitions Variable Value Hotline Type This feature allows you to define a telephone number that automatically dials when you lift the handset or press the Handsfree button on a telephone e Internal Define the internal telephone you want to access e External Enter the line you want the call to use This cannot be a target line e Enter the complete call number for the external telephone you want to access If the direct dial telephone is on a remote node of the network ensure that the correct line pools are assigned to the telephone to properly route the call Internal number Define the internal telephone you want to access e DN The DN of the telephone that is automatically dialed when the user lifts the handset e Direct dial set Automatically dials a telephone on the system defined as a direct dial telephone direct dial access code Facility Select a facility from the list Pool A Refer to the line pool assignment for this telephone e Use prime line Refer to the General record for this telephone e Use routing table Refer to the routing tables The routing code for that table must be part of the External number External number Enter the complete call number for the external telephone
139. figuring forwarding of unanswered calls page 125 e Blocking set access to call forwarding page 125 Configuring forwarding of unanswered calls Using system programming you can forward calls internally or externally if the telephone is unanswered if the telephone is busy or you can forward all calls to an external number Procedure steps Step Action 1 Determine the dial string for the telephone to which the calls are to be forwarded Include routing codes if the telephone is external to the system Click Configuration gt Telephony gt Sets gt Active Sets gt Line Access Select the DN record for the telephone for which you want to configure call forward 4 Enter the dial string where to forward the call Ensure that this entry is less than the Delayed ring transfer setting End Blocking set access to call forwarding You can block the user from using the call forward feature by setting the Set Lock for the telephone to Full Procedure steps Step Action 1 In Element Manager click Configuration gt Telephony gt Sets gt All DNs gt Restrictions 2 In the Set Lock field select Full End Configuring the call camp on timer The system camps a Call for a specified length of time before it returns the call to the original answering telephone Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 No
140. following procedure to select the call dialing method through the telset interface Options include Standard dial Automatic dial and Pre dial Not all telephone sets support all three options Procedure steps Step Action Press CONFIG Enter the User ID and password Press Terminals and Sets Select the DN of the set a fF WO N Press User preferences gt dialing opt ns End Configuring the language in the display through Element Manager Use the following procedure to configure the display language through Element Manager Procedure steps Step Action 1 Click on Configuration gt Telephony gt Sets gt All DNs gt Capabilities and Preferences 2 From the list select the DN you wish to modify The details pane appears Select Preferences from the details pane Select the language you wish to display on the telephone display from the Language field End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Telephony features configuration 107 Configuring the language in the display through the telephone set Use the following procedure to configure the display language through the telephone set Procedure steps Step Action 1 FEATURE 501 to select Primary Language for the telephone display 2 FEATURE 502 to select Alternate Language for the telephone display 3
141. following programming must be completed prior to performing this configuration e Numbering plan e Lines programming e Analog or digital module installation configuration and wiring to the devices ATA module if required Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 46 Basic parameters for analog sets and devices configuration Configuring analog telephones Use the following steps to configure analog telephones Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets 2 On each panel on the DNs list add or modify settings to customize the telephone operations End Variable Definitions Intercom keys ATA answer timer ATA tones ATA use Msg indicate ATA device Disconnect supervision Handsfree HF Answerback Page settings Receive short tones Variable Value Model Analog Name Unique to each device or device loop Appearance Type Ring only Caller ID Set Select check box connected to ASM8 GASM or GASI devices for calls from GASM or target lines Two not configurable The following settings are the only capability settings that are valid for analog devices Keep short for modems and fax machines check box On site Off site works for devices connected to ATA modules only modem telephone Select for auto answer modems and fax ma
142. forwarded calls X Ringing service calls X Callbacks X Blind transferred calls X X Other answer key calls Answer DN call response for Basic Enhanced Extended Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 218 Lines and DN reference Table 3 DN answer key levels Answer DN call Basic Enhanced Extended response for Priority calls Voice calls All other calls Answer DN call response for Basic Enhanced Extended Embark validation error messages for DPNSS UK DPNSS notes UK only DPNSS lines connected to an Embark switch perform call redirection using the Call Forward feature The feature creates a tandem link back to the switch Before you program Call Forwarding on lines on an Embark switch line ensure that During telephone programming for Fwd No Answer and Fwd Busy when you enter the Forward to digits the system performs a validation check with the designated switch If the validation does not succeed the system displays one of the messages shown in the table The DTM is configured to DPNSS and the Host Node switch connection is set to Embark Both real channels and virtual channels are provisioned Routing code or line pool code are programmed for the DPNSS to Embark link Allow redirect check box must be selected This field is also located under the Capabilities tab Table 4 Embark valida
143. from the Transfer callback timeout field End Configuring call redirect When you answer a call you can redirect the line to an external number When redirected all incoming calls on that line are directed to the external number You can configure a tone to sound on your telephone when a redirection occurs Lines can also be redirected through system programming In this case redirection can be removed only through system programming Configuring call redirect procedures navigations e Allowing call redirect page 123 e Programming call redirection on a line page 124 e Adjusting the call redirect tone page 124 Allowing call redirect You can enable the redirect feature on a telephone by telephone basis Procedure steps Step Action 1 In Element Manager click Configuration gt Telephony gt Sets gt Active Sets 2 Select the DN record for the telephone for which you want to allow the redirect feature Click the Capabilities and Preferences tab Click the Capabilities tab Select the Allow redirect check box End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 124 Set access to call answer features configuration Programming call redirection on a line To program call redirection on a line use the following procedure Procedure steps Step Action 1 In Element Manager click
144. ft keys on a Digital Mobility 7420 7430 7440 handset This is a system wide feature that enables users to access frequently used features The following paths indicate where to access the DMC Feature List in Element Manager and in telset administration e Element Manager Telephony gt Global Setting gt DMC Feature List e Telset Admin CONFIG gt System Prgrming gt Featr settings gt DMC feat list The following features are available in the following default positions e Position 1 PARK Call Park F74 e Position 2 PAGE Page General F60 e Position 3 VM Voice mail login F981 e Position 4 CFAC Call Forward F4 e Position 5 PKUP Group Pickup F75 Procedure steps Step Action 1 Click Configuration gt Telephony gt Global Settings gt DMC Feature List The Digital Mobility Controller Feature List panel appears 2 In the Position 1 field select the feature from the list 3 Select the order of the features in Positions 2 through 5 End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 202 DMC feature list arrangement Copyright 2009 Nortel Networks Common procedures The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Some common procedures are copying telephone configurations and renumbering DNs e Copying telephone confi
145. g the auxiliary ringer for hunt groups page 109 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 104 Telephony features configuration Adjusting contrast through Element Manager Use the following procedure to adjust the contrast on sets through Element Manager Procedure steps Step Action 1 Click on Configuration gt Telephony gt Sets gt All DNs gt Capabilities and Preferences 2 From the list select the DN you wish to modify The details pane appears Select Preferences from the details pane Select the contrast level you want to apply from the Contrast field Options range from 1 9 End Adjusting contrast through the telephone set Use the following procedure to adjust the contrast on sets through the telephone set Procedure steps Step Action 1 Press FEATURE 7 Press a number from 1 to 9 depending on your telephone Press Ok to set your choice End Adjusting contrast through the telset interface Use the following procedure to adjust the contrast on sets through the telset interface Procedure steps Step Action 1 Press CONFIG Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Telephony features configuration 105 Enter the User ID and password Pre
146. ght 2009 Nortel Networks 176 Set template access Set template access procedures This task flow shows you the sequence of procedures you perform to access a set template To link to any tasks click on Navigation page 176 Set template access Focess a Fecessing a template from the template by template folder importing a file Fecess a template by copying a template from a Backup Copying a template from a Backup Navigation e Importing a template from a file page 173 e Copying a template from a backup page 176 Copying a template from a backup You cannot copy and paste a set template from one BCM to another You can transfer all set templates from one BCM to another by using the template import and export functionality or by performing a backup on one BCM and then restoring that backup on a second BCM In this way the templates of the first BCM are transferred to the second BCM Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set template access 177 Attention If you choose to do a Backup and Restore of the BCM you can not backup and restore only set templates Set templates are included as part of the Core Telephony component Prerequisites e Launch Element Manager e Connect to the Business Communications Manager e Navigate to Administration gt Backup and Restore gt Backup gt Immediate Backup
147. gned lines answer DNs hunt group designators and intercom keys cannot be overridden using this template 5 Select the field beside the button you want to configure or change A Modify box appears Select the feature internal or external autodial you want to assign Select from a list of available values to choose from Click Ok End Job aid Notes about button programming e The number of available button positions depends on the model of telephone that you are programming e New button programming overwrites memory button programming performed at the telephone Conversely changes to memory button programming performed at the telephone overwrites memory keys programmed under Button programming or CAP KIM button programming The panels reflect changes made at the telephone e The 7316 telephone has disjointed button numbering it is because patterned after the legacy 7310 but has fewer buttons than the 7310 However Button programming shows the 7310 button array Refer to the default button programming section to ensure that you program the correct button numbers Button labeling T series telephones have a paper strip of labels that can be customized and printed using the Desktop Assistant Pro or the Desktop Assistant Administrator Pro AE application The AE version is located under the administrator applications heading on the Element Manager web page The Desktop Assistant Pro is located under the User Applications
148. gned to a SWCA key automatically you can press the SWCA key to repark the call and make it available to other telephones in the group If you manually assign the intercom call to a SWCA key the call is parked automatically and it becomes available to the rest of the group Allowing Malicious Caller ID ETSI ISDN This feature records caller information at the central office for the last external call on the active ETSI ISDN line This feature must be available from your service provider before you can activate it in your system If this service is active on the line you must press FEATURE 897 within 30 seconds after a caller hangs up and before you hang up This feature is available only on an ETSI ISDN line Procedure steps Step Action 1 Select Configuration gt Telephony gt Dialing Plan gt Private Network 2 In the ETSI subpanel set the parameters End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 132 Set access to call answer features configuration Variable Definitions Variable Value Network Diversion Allows you to choose if you want to allow calls to be redirected to an outside network MCID If you select this check box the called party can use FEATURE 897 to request the service provider network to record the identity of an incoming call Including e called party num
149. guration Configuring for calls direct to set If a call comes into a designated line button you press that button to answer the call If there are no line buttons on your telephone or the call rings but no line buttons light up choose one of three ways to answer a call at your telephone e lift the receiver e press the Handsfree button and speak through the external speaker e answer through a headset Calls can also have special ring tones depending on distinctive ring values for the lines and the telephone Attention The handsfree button and the headset are not available on all telephones Configuring for calls direct to set procedures navigation e Configuring handsfree and handsfree answerback page 112 Configuring handsfree and handsfree answerback Enable Handsfree HF to use the telephone speakers or a headset Enable HF answerback to allow users to answer a call without lifting the handset or to use a headset This feature is set on a per telephone basis through Element Manager Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets N Select the DN record for the telephone for which you want to enable or disable handsfree Click the Capabilities and Preferences tab In the bottom frame click the Capabilities tab Select or clear the HF answerback check box O a Aa Q Set the Handsfree field to Auto Standard or None End Nort
150. guration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks System parameter configuration 41 Procedure steps Step Action 1 Click Configuration gt Telephony gt Scheduled Services 2 Select the fields you want to modify End Variable Definitions Variable Value Schedules Schedules Double click the field and enter a descriptive name for the schedule lt alphanumeric gt Schedule Times For each schedule there are timers for the seven days of the week Day lt seven days gt Start Time This is the time when the schedule starts and any previously running schedules stop Use a 12 hour or 24 hour format If the entry is less than 12 00 the system prompts for a day period setting 00 00 schedule is off start and stop are the same schedule runs for 24 hours start 22 00 stop 06 00 schedule starts at midnight runs until 6 a m then starts again at 10 p m 22 00 Stop Time This is the time when the schedule stops 00 00 to 12 00 a m p m 24 00 Job aid Schedule services settings and Schedules panel The Scheduled Services Settings and Schedules panel has three distinct areas for configuration The table in the top frame allows you to determine which schedules are active for the system for routing restriction and ringing schedules The table in the top frame to the right sets the time periods within each schedule for each day of
151. gurations page 203 e Renumbering DNs page 204 e Recording and reporting alarm codes page 204 Copying telephone configurations The Copy command allows you to duplicate programming for a telephone and apply it to another telephone a range of telephones or to all the telephones on the system If information is copied to a record with an assigned telephone the copy information replaces the existing settings Attention Unique configurations such as the Name do not copy Procedure steps Step Action 1 Select Configuration gt Telephony gt Sets gt All DNs 2 Click the DN number for the record that has the settings you want to copy 3 Click Copy 4 Select the DN to which you want to apply the selected settings Select multiple DNs by holding down the control or shift key and clicking multiple records 5 Click Paste The Paste Set Data dialog box appears 6 Select the check boxes for the properties that you want to copy to the new DN Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 204 Common procedures 7 Click OK End Renumbering DNs Your system auto assigns DNs based on the hardware for digital telephones In the case of IP telephones you can choose to auto assign DNs when the telephones register to the system When you change a DN the DN record retains the same port number beca
152. have that line assigned For each call the log can contain e sequence number in the call log Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set access to call answer features configuration 135 name and number of the caller indication if the call is long distance indication if the call was answered and by whom time and date of the call number of repeated calls from the same source name of the line carrying the call Call Log can help to keep track of discarded calls or calls not answered track patterns for your callers for example volume of calls and geographic area of calls record caller information quickly and accurately build a personal telephone directory from log items Information such as long distance indicator and the caller name and number may not show in the log The appearance depends on the Call Display services provided by your local telephone company and the local telephone company at the caller end Call logging limitations A total of 1000 log spaces for BCM50 or 3000 for BCM450 are shared by all telephones assigned with call log space To ensure that this list does not fill up and start rejecting logs ensure that autobumping is enabled FEATURE 815 If you answer the call and then forward it the call logs only at the forwarding telephone If call forward is set calls log at both the
153. he line 806 Static date and time First line displays the date and time 807 Ringing Signal call Directly rings another telephone inside the system when an extension is entered after the feature is selected This is the same process as pressing an intercom button and dialing an extension 808 Long tones Allows the user to send long DTMF tones 811 Call information Allows the user to view information about a current call 812 Call log view Allows the user to view call log information information 813 Call Loglt Allows the user to add the current call to the call log manually 815 Call logs Allows the user to select if the system will remove the oldest log autobumping item manually when the log space fills 818 Call charge Allows the user to view the charges for a call available on indication DASS2 and ETSI Euro trunks only 819 ONN blocking Allows the user to block the call information from the telephone for an outgoing call 82 Camp on Allows the user to transfer and camp an external call on another telephone in the system Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard Copyright 2009 Nortel Networks August 2009 General features 215 Table 2 Button programming features Set command Feature Description FEATURE lt code gt 83 Privacy control Allows the user to change the line pr
154. ial Activate 0 Static Time 806 Static Time Cancel 806 System Wide Call Appearance 521 to 536 SWCA Find available SWCA 520 Find oldest SWCA 537 Find newest SWCA 538 Test telephone display 805 Copyright 2009 Nortel Networks 802 Group Listening 802 Group Listening Cancel 803 Time 804 Wait for dial tone 805 Test telephone display 806 Static Time 806 Static Time Cancel 807 Ringing Signal Call 808 Long tones 811 Call Information 812 Call Log View information 813 Call Log Manual 815 Call Log Delete items autobumping 818 Call Charge Indication 819 Name and number blocking 819 Name and number blocking Cancel 870 View active services 871 Turn Ringing service on 871 Turn Ringing service off 872 Turn Restriction service on 872 Turn Restriction service off 873 Turn Routing service on1 873 Turn Routing service off 875 Alarm time 875 Alarm time Cancel 876 Room condition Room set 877 Alarm time HS admin 878 Room condition HS admin Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 General features 211 Table 1 BCM feature codes Sorted by feature name Sorted by activation code Room occupancy Malicious call identification MCID Run Stop IP Services list Contact Center
155. ibutes These attributes can also be set at the telephone Settings at the telephone override Element Manager settings Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and preferences tab Click the Preferences tab in the bottom panel Call log options Determine when calls are logged Dialing options Determine how the user dials numbers Programming note Some telephones do not allow all dialing options Contrast Adjust the contrast level of the display Ring type If you want incoming calls to produce a specific type of ring for example to differentiate between two telephones that are in close proximity select one of the four ring types If you select None the default ring is used End Programming digital telephone memory buttons Use this panel to assign features to available buttons on the telephone Procedure steps Step Action Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 64 Basic parameters for digital sets configuration 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and Preferences tab 2 Select the DN of the telephone to program Click the Button Programming tab in the bottom panel The model shown in the model field determines the number of available buttons Programming note Assi
156. ications Manager 5 0 System Overview NN40170 103 Find Me Follow Me Find Me Follow Me allows simultaneous ringing of up to five different external destinations Users and administrators can configure these destination numbers You can configure Find Me Follow Me based on the time and day by configuring schedules Using Find Me Follow Me you can pick up a call either at your primary extension your desk phone for example or at one of the five external destinations such as a cell phone your home phone or another phone When you answer the call at one destination the other alerting calls are disconnected By doing this the Find Me Follow Me feature reduces the chance of missed calls You can then transfer the answered call back and forth between your desk phone and other devices in your list of Find Me Follow Me external destinations For more information about configuring Find Me Follow Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 12 New in this release Me see Nortel Business Communications Manager Find Me Follow Me Administration Guide 40010 678 and Norte Business Communications Manager User Guide NN40010 118 Professional Call Recording The professional call recording feature records a call from the time that you request to record the call until the call ends The feature supports recording a conference call hosted or join
157. ick Configuration gt Telephony gt Sets gt Active Sets gt Restrictions tab 2 Select the DN that you want to modify 3 Set Lock Determine how much programming the user is able to perform at their telephone Choose from None Partial or Full 4 Allow last number Select the check box if you want to allow redialing a saved number 5 Allow link Select this check box only for analog telephones Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 66 Basic parameters for digital sets configuration End Setting restriction filters for digital telephones Assign restriction filters for the schedules that will affect this telephone Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Restrictions tab 2 Select the field you want to change 3 Enter the restriction filter appropriate for the schedule You will always need a filter specified for the Normal schedule 4 Repeat for each schedule End Setting line set restrictions for digital telephones Assign restriction filters for the schedules that will affect the lines assigned to this telephone Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Line Set Restrictions tab 2 Select the line you want to modify Select the field you want to modify
158. iguration gt Telephony gt Dialing Plan gt General 2 In the Access Codes subpane from the Park prefix list select the first digit of a three digit park code Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set access to call answer features configuration 127 End Setting up park timeout Determine how many minutes the system waits between parking a call and returning the call to the original answering telephone Procedure steps Step Action 1 Select Configuration gt Telephony gt Global Settings gt Feature Settings 2 In the Timers subpane from the Park timeout sec list select the time for the call to remain parked End Determining call park code assignment sequence Determine how the system assigns a retrieval code to parked calls If Lowest is selected the system chooses the lowest code that is available when the call is parked If Cycle is selected the system chooses the codes in a sequence from lowest to highest until all the codes have been used then starts at the lowest code again Procedure steps Step Action 1 Select Configuration gt Telephony gt Global Settings gt Feature Settings 2 In the Feature settings subpanel from the Park mode list select the desired setting End Sharing calls by parking on SWCA buttons System wide call appearan
159. import 171 Exporting a template to a file 172 Importing a template from a file 173 Set template access 175 Copying a template from a backup 176 Set template access and modification 179 Set template modification 181 Modifying the sets associated with a template 183 Modifying the models associated with a template 189 Procedure steps 189 Deleting a template or set model 190 Procedure steps 190 Line and set parameter renumbering 191 Renumbering set parameters 192 Renumbering line parameters 193 Voice mailbox set up 195 Creating a voice mailbox 196 Editing a voice mailbox 197 Removing a voice mailbox 200 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 10 Contents DMC feature list arrangement 201 Common procedures 203 Copying telephone configurations 203 Renumbering DNs 204 Recording and reporting alarm codes 204 General features 207 Features by name and activation code 207 Button programming feature 211 Lines and DN reference 217 DN answer key levels 217 Embark validation error messages for DPNSS UK 218 SWCA line relabeling examples 218 Feature references 221 External call codes and definitions 221 Hunt group feature operation 223 Feature Settings panel 224 DN records panes 229 Main pane tab common fields 230 Line Access tab 231 Line Assignment tab 233 Line Pool Acces
160. ines You can redirect only lines that appear as line buttons on your telephone Since 2001 1110 7000 and 7100 telephones do not have line buttons they do not support line redirection Also line redirection is not supported on telephones connected to an ATA2 or ASM GASM analog station modules You can answer the telephone if it rings while you are programming line redirection However call handling features are not available until the programming wait period times out If you need to use a feature to process the call quit line redirection programming by pressing FEATURE If you press RELEASE the call is disconnected Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Basic parameters for digital sets configuration 63 In some conditions callers can experience lower volume levels when you redirect calls to an external location Attention Be careful about redirection loops For example if you redirect your lines to your branch office and your branch office redirects its lines to you you can create a redirection loop If these calls are long distance significant toll charges can result Attention While programming Line Redirection there is no indication of calls to that telephone except a call that rings the telephone Configuring preferences for a digital telephone Use this panel to specify operational attr
161. ion level End Configuring call hold After you answer a call you can transfer the call look up some information or answer another call Use the Hold feature to place a call on hold Configuring call hold procedures navigation e Configuring full autohold on a line page 121 e Configuring autohold on a set page 121 Configuring full autohold on a line A line or the telephone can be programmed to automatically place an active call on hold while answering another call or placing a call Model 7100 and 7000 telephones which do not have line keys also use the HOLD key to toggle between active calls Procedure steps Step Action 1 In Element Manager click Configuration gt Telephony gt Lines gt Active Physical Lines Select the line record for which you want to enable Full autohold Click the Preferences tab Select the Full autohold check box End Configuring autohold on a set Use the following procedure to enable autohold on a set Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 122 Set access to call answer features configuration Procedure steps Step Action 5 In Element Manager click Configuration gt Telephony gt Sets gt Active Sets Click the Capabilities and Preferences tab Click the Capabilities tab Select the Auto hold check box End
162. ivacy setting on the current call 84 Line redirection Allows the user to redirect a line on their telephone to an external number 85 Do not disturb Allows the user to block incoming calls from ringing on the telephone 86 Background music Allows the user to play music provided by a background music source through the speaker on the telephone 870 Service mode Allows the user to view the current service mode being used status 871 Ringing service Allows the user to change the ringing service mode 872 Restriction service Allows the user to change the restriction service mode 873 Routing Service Allows the user to change the routing service mode 88 Voice call deny Allows the user to deny other users from Voice Calling their set 897 MCID Malicious Call Identification Allows the user to query the system for information about a call within 25 seconds after the user hangs up but before the caller hangs up 501 Language choice Provides a menu that allows you to choose the language forthe display prompts on the telephone 7 Contrast Digital telephones only Sets the level of contrast for the telephone display 904 CC agent login log Allows the user to log in or out of ACD out 905 CC supervise Allows the CC supervisor to monitor CC agent calls 906 CC supervisor help Allows the CC agent to request help from a CC supervisor 907 CC activity code Allows the CC agent or supervisor to enter activity codes for reporting 908 CC agent make Not
163. k Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and Preferences tab In the bottom frame on the Capabilities tab confirm or change how the telephone functions with system features End Variable Definitions Variable Value Handsfree settings Page settings Handsfree Select the setting that is appropriate for the type of telephone HF answerback Select the check box only if the telephone allows handsfree and is in an environment where speakers do not cause disruption Page zone If you have various areas that receive different page announcements place the telephone in the appropriate zone Paging Select the check box if the telephone can send or receive page messages Programming note Telephones without speakers allow page messages to be sent but not to be received Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 72 IP phone configuration Variable Value Interrupting calls Auto hold Redirect settings Receive short tones Administrative capabilities DND on Busy Select the check box if you want the caller to receive a Do Not Disturb message when the telephone is busy Ensure this feature is selected when the Fwd Busy field has a value Priority call Select the check box if you want the user to be able to forward calls that alert
164. king from the target phone You can cancel Hot desking from the live telephone Prerequisites e Ensure that both telephones are on hook before cancelling Hot desking Procedure steps Step Action 1 Access FEATURE 999 2 The set displays the following message Cancel hot desking Select Yes End Configuring a new time zone on a remote IP phone If the IP telephone connects to the system from a different time zone than the system you can reset the telephone to display the correct local time Procedure steps Step Action Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 100 Global VolP features 1 At the telephone enter FEATURE 510 Press CHANGE Press to toggle between plus and minus Use if local time is ahead of system time typically you use when the system is west of the local site Enter the number of hours difference Press OK The telephone is still configured to change when Daylight Savings Time occurs if the host system is programmed to change Therefore if the telephone is in an area that stays on Standard Time year round for example Saskatchewan Canada you must readjust the time on your IP telephone at each time change You must also readjust the time if the IP telephone is in a time zone that changes and the system is not for example if the telephone is in Alber
165. l 64 83 Privacy on off Line Redirection 84 84 Line Redirection Line Redirection Cancel 84 84 Line Redirection Cancel Link 71 84 Call Log options Long tones 808 85 Do not Disturb Malicious call identification 897 85 Do not Disturb Cancel MCID Meet Me Conferencing 930 85 Call Log password Messages Send 1 86 Background Music Messages Cancel Send 1 86 Background Music Cancel Messages View 65 88 Voice Call Deny Name and number blocking 819 88 Cancel Voice Call Deny Name and number blocking 819 800 Trunk Answer Cancel Page 60 801 Call Queuing Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 NN40170 500 02 04 Standard Configuration Devices August 2009 210 General features Table 1 BCM feature codes Sorted by feature name Sorted by activation code Page Combined internal and 63 external Page External external 62 speakers Page Internal telephone 61 speakers Pause 78 Priority Call 69 Privacy on off 83 Record call 989 Ring Again 2 Ring Again Cancel 2 Ring Type 6 Ring Volume 80 Ringing Signal Call 807 Room condition Room set 876 Room condition HS admin set 878 Room occupancy 879 Run Stop 9 Saved Number Redial 67 Silent Monitor 550 Speed Dial Add change 4 Speed D
166. l Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 114 Set access to call answer features configuration Adding a set to a pickup group This feature allows the user to answer calls on another telephone in the same pickup group Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets Select the DN record for the telephone for which you want to enable or disable Pickup Group Click the Capabilities and Preferences tab In the bottom frame click the Capabilities tab In the Pickup group field enter a group number Enter FEATURE 75 on the telephone set O a Aa Q The external call that has been ringing the longest is answered first End Configuring for answering any call There are a number of features you can use to answer incoming calls Use the following features to answer calls Configuring for answering any call procedures navigation e Assigning a set to a ring group page 114 e Creating a ring group schedule page 115 e Blocking set access to trunk answer page 117 Assigning a set to a ring group Assigning telephones to ringing groups provides a way to ensure that all calls can be answered regardless of the time of day or day of the week The most common use of this feature is when a security desk telephone rings for incoming lines after 5 00 p m a practice ofte
167. l DN range from the Start DN default 221 Choose the setting that is appropriate for the telephone you want to configure TDM sets T7000 M7000 T7100 This field is read only if the telephone is already attached or M7100 T7208 M7208 registered to the system T7316 M7310 M7324 has 17316e DMC Portable 7310 7316 also 7406 cordless digital phone Doorphone 7316E also for 7316E digital phone with KIMs IP sets Model 7000 phones are supported in Europe only 1140E 2004 2007 2050 221x 1120E 2002 1110 2001 2033 1230 1220 1210 Name lt up to seven alphanumeric Use this field to provide a more specific description of the characters gt telephone such as the last name of the user the location or the actual extension number if it is different than the DN number Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks DN records panes 231 Line Access tab The Line Access tab displays the System DNs table Line access programming is performed using the three tabs in the bottom panel Figure 4 System DNs table Active Application DNs Line Access Capabilities and Preferences Restrictions Fwd No Answer Fwd Delay 307 307 0107 307 307 N A 4 354 354 0112 354 354 N A 355 Anplicatior 355 0104 355 355 N 356 Applicatior 356 0111 356 356 N4 357 Applicatior 357 0106 357 357 NH 358 App
168. l is the number of seconds you want to allow between page attempts The value must be a number between 1 and 300 seconds The default value is 15 seconds The directory is an internal voice list that contains the spoken names of mailbox owners with initialized mailboxes who are assigned to the directory Select or deselect the check box to enable or disable this option The default value is enabled The Message Waiting Indicator gives subscribers a visual indication on their telephone display when they have new messages Select or deselect the check box to enable or disable this option The default value is enabled Select the Class of Service COS that is appropriate for the mailbox Class of Service values reduce the amount of programming you do when you add a mailbox Select a COS when you add the mailbox and the system uses the associated values The values range from 1 to 16 The default value is 1 The Outdial type determines which line or line pool the system uses when a mailbox owner wants to use the Reply feature for replying to a message left by an external caller The values are None Line Pool and Route The default value is None Select from the list of existing created and default templates on which to base the new template The default value is None Nortel Business Communication Manager 5 0 Copyright 2009 Nortel Networks Configuration Devices NN40170 500 02 04 Standard August 2009 200 Voi
169. l or external analog terminal adapter ATA2 responds only to tone dialing signals Select this setting only if you have analog equipment connected to a station port On two line display telephones only you can choose whether the telephone can be used to allow the Silent Monitor feature Select the check box to allow this feature on this telephone See Silent Monitor for information about setting up the system settings for the Silent Monitor feature including determining how many telephones can be allowed to use this feature SWCA Call Group tab Although System wide Call Appearance SWCA assignments are meant to be assigned to buttons with indicators you can assign SWCA assignments to a telephone without assigning them to buttons using the fields on this panel This is useful if you want to use the full range of SWCA assignments Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard Copyright 2009 Nortel Networks August 2009 DN records panes 243 Use the SWCA Call Group tabbed panel to enable or disable Call 1 to Call 16 assignments for each sets The administrator can configure the 16 SWCA feature codes on all the sets through administration Users can park or retrieve calls on any SWCA assignment even if the call is not directly assigned to their telephone However the SWCA support codes FEATURE 520 FEATURE 537 and FEATURE 538 only search for SWCA a
170. lbox if the telephone is not answered or if it rings busy This feature can be programmed from the system for each telephone as well as at the telephone Call forward to GATI and GATM trunks from an external node is not supported in Poland Ireland Australia UK or New Zealand market profiles Camp on Use this feature to reroute an answered call to another telephone and to park the call at the other telephone if all lines to the telephone are busy The target telephone displays a message indicating a camped call and a tone occurs When a line becomes available the call is uncamped and transferred to the available line Centralized voice mail Meridian If your system is part of a private network that uses the Meridian call attendant as part of a centralized voice mail system the attendant can use camp on to camp a call on any telephone in any system on the network Call park You can park a call on the system that can be accessed from any telephone on the system Calls are parked on a three digit park code The first digit of the code is a system access code The last two digits range from 01 to 25 FEATURE 74 You can also set a delay period for when the call returns to the telephone from which it was parked under Configuration gt Telephony gt Global Settings gt Feature Settings You can also determine the order used to assign the codes Park mode Callback When you direct an answered call to another telephone the syst
171. ld and type the DN for the telephone End Programming CAP KIM buttons Use the following tasks to program CAP KIM buttons e Programming module buttons page 80 Programming module buttons Designating features or autodial numbers to the eKIM buttons can be performed using the CAP KIM Button Programming panel Procedure steps Step Action Click Configuration gt Telephony gt Sets gt Active Sets Click the Capabilities and Preferences tab Select the DN for the CAP you want to configure In the lower panel click the CAP KIM Button Programming tab Select the line for the button number that you want to program oa fF N Configure the feature or autodial on the button You cannot assign lines target lines or Hunt group indicators using button programming These must be performed through assigning lines to the telephone and for hunt groups configuring the telephone as a Hunt group member These lines are either moved to the modules or overflow to the module if the telephone buttons cannot accommodate the new settings You cannot assign Hunt group DNs as an autodial button on the KIM modules End Procedure job aid If the 7316E KIM is configured as an eCAP you can move lines onto the module using FEATURE 81 on the telephone You can also reassign Hunt group designators to the KIM module by using the same feature You can also force lines onto the KIM by assigning more lines than the te
172. lephone a To auto associate SWCA key to call select Automatically life of call b To include I C calls when auto associating select the check box c To invoke SWCA parking by Hold select the check box d To include I C calls when invoked by Hold select the check box 4 Configuration two If you want incoming calls to auto associate to SWCA assignments on the receiving telephone but you want calls on hold to remain on hold at the receiving telephone unless the user presses a SWCA button or enters a SWCA code a To auto associate SWCA key to call select the Automatically life of call b To include I C calls when auto associating select the check box c To invoke SWCA parking by Hold clear the check box d Include I C calls when invoked by Hold is not applicable in this configuration 5 Configuration three If you want external incoming calls to auto associate to SWCA assignments on the receiving telephone but you want all intercom calls to require manual parking a To auto associate SWCA key to call select the Automatically life of call b To include I C calls when auto associating clear the check box c To invoke SWCA parking by Hold select the check box d To include I C calls when invoked by Hold clear the check box 6 Configuration four If you want all calls to require the user to press a SWCA button or enter a SWCA code a To auto associate SWCA key to call select either Manually while parked o
173. lephone buttons can support Extra lines automatically flow over to the module however they flow sequentially starting on the top left at button 01 Also they overwrite any existing programming on the KIM except existing line or hunt group KIM assignments Any of the buttons without assigned lines can be programmed to dial internal or external numbers automatically or to access a feature Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Hunt Group configuration The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 The Hunt Groups panel allows you to set up call groups that are assigned a common hunt group DN for incoming calls The calls then are distributed to the member telephones The following paths indicate where to configure hunt groups in Element Manager and through Telset Administration e Element Manager Configuration gt Telephony gt Hunt Groups e Telset interface CONFIG gt System prgrming gt Hunt Groups Configuring Hunt Groups navigation e Configuring Hunt Group general settings page 81 e Adding members to Hunt Groups page 85 e Deleting members from Hunt Groups page 85 e Changing order of members in Hunt Groups page 86 e Assigning lines to Hunt Groups page 86 e Deleting lines from Hunt Groups page 87 Configuring Hunt Group general setting
174. lephone receives a call Note Handsfree must be enabled on any telephone that allows headsets For 7316E digital phones set Handsfree to Auto 7406 digital cordless phone Handsfree must be enabled for this handset to work Speaker volume Note that the speaker volume returns to the telephone default setting for each new handsfree call Assigns this telephone to a pickup group a group where all telephones ring until one is answered Assigns this telephone to a page zone A zone is any group of telephones that you want to group together for paging regardless of their location You can assign one of six zones to each telephone The maximum number of digital telephones in a page zone is 50 The maximum number of digital and IP telephones in a page zone is 60 Defines whether you can call the direct dial telephone from this telephone using the direct dial digit Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard Copyright 2009 Nortel Networks August 2009 DN records panes 241 Table 14 Capabilities pane fields Attribute Value Description Intrusion Protection None If the break in feature is allowed on any private Level network MCDN lines PRI SL 1 assigned to the Low s f telephone you must define the level of intrusion for Med each telephone This determines if the user can use High the feature and to what degree None feature is tu
175. licatior 358 0103 358 358 Nz 360 Applicatior 360 0110 360 360 N A 361 Applicatior 361 0102 361 361 N A 362 Applicatior 362 0109 362 362 N A 363 Applicatior 363 0105 363 363 N A 4 Table 10 Line Access System DNs table fields Attribute Value Description DN lt read only gt See Main pane common fields Model lt alphanumeric gt See Main pane common fields Name lt alphanumeric gt See Main pane common fields Port lt port number gt This number indicates the port number to which this DN corresponds A group of port numbers relates to a specific station module installed in your BCM 5 0 If you change the DN for a telephone the port number remains the same If you physically move a telephone with the relocation feature turned on the DN transfers to the new port and the DN for that port transfers to the vacated location Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 232 DN records panes Table 10 Line Access System DNs table fields Attribute Value Description Pub OLI lt up to 12 digits gt This setting defaults to the DN of the device The Public Network Code concatenates to the beginning of this number to create the entire public network number The length of this number is dependent on the country requirements This line identification number OLI a
176. lines to telephones Nortel recommends a maximum of four line buttons per telephone You can program more than four line buttons on a telephone by programming less than four on other sets For example you might program 20 line buttons on a receptionist telephone equipped as a CAP station and only two lines on all other telephones For BCM450 you can program a maximum of 93 telephones with a line appearance for a specific line including VoIP and target lines Above this maximum you can configure more than one appearance per telephone of a target line Note This facility is not available in BCM50 Do not assign auto answer loop start trunks auto answer T1 E amp M trunks and T1 DID trunks to telephones These trunks are used to monitor incoming call usage or to place outgoing calls auto answer loop start and T1 E amp M trunks A line that is configured as private cannot be assigned to another telephone Each line assigned to a telephone must appear to a button with an indicator The maximum number of available buttons is 8 for the 7208 digital telephones 10 for the model 7310 10 for 7316 digital telephones 16 for the 7316E digital telephone and 24 for the model 7324 digital telephones You need at least two intercom buttons to use the conference feature Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 58 Basic parameters for digit
177. load to be continuously spread across the entire member group Sequential rings the first telephone in the hunt group list If that telephone is busy the system continues down the hunt group priority list until a non busy telephone accepts the call In this case all incoming calls are processed simultaneously and are delivered based on the priority list With this feature you can program your top salesperson to be the first member of the Hunt group to receive incoming calls Rotary the call starts at the member telephone that appears on the list after the telephone that answered the last call If that telephone is busy the system proceeds down the priority list until anon busy telephone is reached As many incoming calls can be processed as there are available telephones to accept the call each call being presented in the described round robin fashion Default Broadcast If Mode is either Sequential or Rotary Hunt Delay specifies how much time to delay offering a Queued call to a member telephone when that telephone becomes available This is to provide a break period for the users between calls lt 1 10 gt Default 4 seconds Select how you want the system to respond if all lines appear as busy Busy tone If all lines are busy the user receives a busy tone Queue If all lines are busy the user hears ring back until an agent is available Default Busy tone Copyright 2009 Nortel Networks Nortel
178. lobal VolP features Copyright 2009 Nortel Networks Telephony features configuration The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Some features are set for all telephones and devices and some features are set on an individual basis in the DN record Telephony features configuration procedures Use the following procedures to configure telephony features To link to any procedure see Configuring telephony features navigation page 103 Configuring telephony features navigation Adjusting contrast through Element Manager page 104 Adjusting contrast through the telephone set page 104 Adjusting contrast through the telset interface page 104 Configuring the call dialing method through Element Manager page 105 Configuring the call dialing method through the telephone set page 105 Configuring the call dialing method through the telset interface page 106 Configuring the language in the display through Element Manager page 106 Configuring the language in the display through the telephone set page 107 Adjusting the receiver volume through Element Manager page 107 Adjusting the receiver volume through the telephone set page 107 Enabling and disabling the auxiliary ringer for lines page 108 Enabling and disabling the auxiliary ringer for telephones page 108 Enabling and disabling the auxiliary ringer for ring groups page 108 Enabling and disablin
179. lusive call hold You can put a call on Exclusive Hold so that the calls can be retrieved only at your telephone Parking and transferring calls Calls coming in can be transferred after they are answered or automatically transferred if they are not answered at the target telephone Call transfer When you answer a call you can transfer the call either to a telephone within the system or to a telephone external to the system such as a receptionist on another system in a private network Telephones which do not use call forward to a voice mail system can be programmed to forward unanswered external calls to a designated prime telephone You may not be able to transfer a call on an external line to an external telephone depending on the capabilities of the lines Line redirection When you answer a call you can redirect the line to an external number When redirected all incoming calls on that line are directed to the external number You can configure a tone to sound on your telephone when a redirection occurs Lines can also be redirected through system programming In this case redirection can be removed only through system programming Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Device configuration overview 23 Call forward You can set up a telephone to send calls to another telephone automatically or to a voice mai
180. mber for the device Enter or confirm the number that displays at the far end for calls going out over the public network only on digital and VoIP trunks OLI numbers can be bulk changed using the Renumber button available under Configuration gt Telephony gt Sets gt All DNs Enter or confirm the number that displays at the far end for calls going over the private network This number is usually the same as the DN only on digital and VoIP trunks OLI numbers can be bulk changed using the Renumber button available under Configuration gt Telephony gt Sets gt All DNs Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 48 Basic parameters for analog sets and devices configuration Variable Value Fwd No Answer Fwd Delay Fwd Busy Fwd All Enter the number of the device that receives calls when this telephone does not answer The device can be another telephone or a voice mail service Confirm or change the number of rings you want to occur at the telephone before a call is forwarded Default 4 Enter the number of the device you want to receive calls when this telephone is busy This can be another telephone or a voice mail service Enter the number of the device where all calls to this telephone are forwarded Adding line assignments and line pools for analog telephones Use the following steps to as
181. ms running BCM 5 0 You can create a set template using Element Manager to capture a collection of set parameters such as capabilities preferences assignment of lines buttons Meet Me Conferencing and voice mail settings You can assign the template to any number of appropriate sets on the BCM 5 0 Upon initialization the system creates two default templates named PBX and DID When you assign sets to a template any changes to the template are propagated to all sets associated with the template When you associate a set with a template and you modify settings of the sets outside of the template the set is disassociated from the template The set is not disassociated from the template if you modify parameters that can also be modified by end users from their phone sets The BCM supports a maximum of 30 templates including the two default templates PBX and DID To link to any tasks click on Navigation page 162 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 162 New set template creation New set template creation procedures This task flow shows you the sequence of procedures you perform to create a set template To link to any tasks click on Navigation page 162 New set template creation Launching the set template screen Create a new Creating a new set set template template Create a new set template from set
182. n a two line display set You are connected directly to the other person unless they are on another call That person has the option of pressing FEATURE 85 Do Not Disturb to block the call On two line display telephones the user also has the option of pressing the BLOCK SoftKey End Activating and cancelling ring again Use this code to have the system to notify you when a telephone you want to call is no longer busy or becomes available There is no system programming to allow disallow this feature Activate feature While on the call enter FEATURE 2 Cancel feature Enter FEATURE 2 Configuring voice paging If you are unable to reach a person by telephone or you want to deliver the same message to more than one person use the page feature This feature allows you to make page announcements in various ways depending on the audience you are trying to reach Feature constraints e Telephones that do not have external speakers can initiate pages but cannot receive pages 7000 and 7100 digital telephones and the 2001 IP telephone Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 140 Set access to calling feature programming e Using Page with external equipment When you make a page that uses external paging equipment external page or combined page the DTMF Long Tones feature automatically activates for the ex
183. n as an OKIM ordinary KIM There is no specific limit for the number of CAPs using OKIMs for the system except from a call processing point of view Legacy CAP A 7324 N plus one or two CAP N s Central Answer Position modules Hunt groups The Hunt Groups panel allows you to set up call groups that are assigned a common hunt group Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Device configuration overview 29 Use this feature to group your Contact Center operators so you can target specific types of calls to specific groups As well you can define how calls enter the group so you can control workload based on operator requirements For more information see Hunt group feature operation page 223 The following paths indicate where to configure hunt groups in Element Manager and through Telset Administration e Element Manager Configuration gt Telephony gt Hunt Groups e Telset interface CONFIG gt System prgrming gt Hunt GroupsDN for incoming calls The calls then are distributed to the member telephones Ring groups If you set up call scheduling on the system you can define groups of telephones into ring groups This allows you to specify schedules where Trunk Answer can be used within the ring group to answer incoming calls even on telephones that do not have that line specifically assigned You can also defi
184. n called night service Procedure steps Step Action 1 In Element Manager click on Configuration gt Telephony gt Ring Groups 2 Select the ring group that you want to add a DN to 3 Select the Group Membership tab Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set access to call answer features configuration 115 4 Click Add under the Members pane 5 Enter the DN for the set you want to add to the ring group 6 Click OK End Creating a ring group schedule Use the following procedure to create a ring group schedule Procedure steps Step Action 1 In Element Manager click on Configuration gt Telephony gt Scheduled Services 2 In the Schedule pane select the schedule you want to modify In the Schedule Times pane select the day you want to modify Click on the Start Time to set the start time or Stop Time to set the stop time Click OK In the Services pane select the same schedule you modified Ensure that Ringing Svc is set to Manual or Auto End Configuring ring group line settings The Line Settings tab allows you to schedule where calls coming in ona specific line or target line ring during a scheduled period There are two frames on this pane The top pane displays all lines that are available for programming as part of the ring group This does not include Vo
185. n codes of the direct dial set External sets Facility The facility to be used to route the call to a direct dial set that you define with an external number If you choose Use prime line ensure that prime line is not assigned to the intercom buttons for your telephones When prime line is assigned as an intercom button it chooses the first available line pool assigned to the telephone to make a call If this line pool does not have the correct lines for routing the call the direct dial call will fail Configuring access to a direct dial telephone Configure access to a direct dial telephone to define the telephone that is called when the direct dial number is pressed from this telephone Procedure steps Step Action Select Configuration gt Telephony gt Sets gt All DNs Select the Capabilities and Preferences tab Select the DN you want to configure In the Details for DN pane select the Capabilities tab a fF WON In the Direct dial field enter the number of the direct dial telephone to which this telephone has access End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Copyright 2009 Nortel Networks System wide call appearance configuration The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Configure your BCM 5 0
186. n determine what information displays first Tips The Call Information feature displays and toggles between the name and line number for Call Display information Alpha tagging If you are using the alpha tagging feature choose Name Auto Called ID lt check box gt Select whether you want to see on your display the extension number and name of the telephone you call The Auto Called ID set for target lines is the same telephone that has an appearance on that target line Capabilities tab Capabilities settings control how the system interacts with individual telephones and how the telephones receive calls Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 240 DN records panes Attention Not all the fields shown below necessarily appear for any one type of telephone Some fields relate to specific models of telephones Table 14 Capabilities pane fields Attribute Value Description Handsfree Pickup group Page zone Direct dial None Standard Auto None 1to9 Page zone 1 to 6 None Set 1 to Set 5 None None The handsfree feature is not available on all telephone models 7000 and 7100 digital phones 2001 IP phones Standard The handsfree feature is activated by pressing a button on the telephone Auto The handsfree feature is activated when the te
187. n filter to a specific line for outgoing calls at a specific telephone This type of filter replaces any line or set restriction filters that can otherwise apply Line Set restrictions restrict the numbers the user can dial on a line but only from that telephone The same line on another telephone can have different restrictions Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks DN records panes 255 You can apply a different line restriction for normal service and for each of the six schedules Figure 19 Line Set Restriction pane Details for DN 221 Set Restrictions Line Set Restrictions ea Set Line Restrictions for Line 074 ine Restrictions Schedule Use Filter Normal Night Table 22 Setting Value Description Line lt XXX gt A list of lines assigned to this telephone Define a restriction filter for each line under the schedules that you intend to use Restriction filters are defined under Call Security Schedule Normal Always configure a Normal filter as this schedule runs if there are no other schedules running Night Eveni If your system is using schedules for example if vening ee ane you require different restrictions on lines at Lunch different times of the day choose an alternate schedule that coordinates with the other Sched 4 programmed schedules on your system Sched
188. ne Nortel Bu NN4C 0 02 04 Standard Copyright 2009 Nortel Networks Central answering positions configuration The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Use the following tasks to configure central answering positions e Configuring CAP assignments eCAPs page 79 e Programming CAP KIM buttons page 80 Configuring CAP assignments eCAPs Use the CAP Assignment panel to designate 7316E KIM units as eCAPs The following procedures describe how to use the fields on the CAP Assignment panel Creating CAP stations Use the following steps to create CAP stations Procedure steps Step Action 1 Ensure that the telephone you want to use is configured and working on the system Attention CAPs are available only on T7316E and M7324 digital sets and IP Phone 2002 IP Phone 2004 and IP Phone 2007 sets 2 Ensure that the KIM is installed on the appropriate telephone 3 Refer to the installation user card that came with the module if necessary 4 Click on Configuration gt Telephony gt Global Settings gt CAP Assignment 5 On the CAP Assignment table click the line for the CAP you want to configure as an eCAP Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 80 Central answering positions configuration 6 Select the Set DN fie
189. ne a second direct dial set for a ringing group Ring groups and Contact Centers Refer to the Contact Center documentation for information about setting up this feature System Wide Call Appearance The System Wide Call Appearance SWCA feature enables you to park incoming and outgoing calls on your BCM and at the same time provides call appearance to a group of telephones Using this feature frees the line used by the call and enables another user to pick up the call at any telephone that has been assigned the same SWCA keys Attention Your telephone must have a free intercom key to pick up SWCA calls SWCA overview Labelling your telephone keys provides identification about which code is applied to which key See diagram below Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 30 Device configuration overview Assigning SWCA keys Line 1 i Line 2 SWCA1 WCA4 ig WCAS g WCAG dl ntercom BIRIRI IBIEIRIE TI I U U U U UQ ntercom Jeer If possible assign the same set of buttons to the same SWCA user codes for all telephones in the call group You can use any name for the keys but a reference to the SWCA code saved on the key is useful Use of Hold with SWCA keys If a call does not automatically park on a SWCA key when you press HOLD it
190. nes gt Active Physical Lines 2 Select the line that you want to automatically enable privacy In the bottom panel click the Preferences tab Select the Auto privacy check box If the line is part of a line pool ensure that all other lines in the pool also have this feature enabled End Intrusion controls configuration If your system is part of a private network that uses the Meridian call attendant on a centralized voice mail system the attendant can use the break in feature to interrupt a call regardless of any other settings on your line The exception is if you have a higher intrusion priority than the attendant If this is the situation the attendant is forced to camp the call at your telephone or redirect the call elsewhere in the system Configuring intrusion controls This feature is set on a per telephone basis Procedure steps Step Action 1 Determine the intrusion level of the attendant telephone Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set access to call answer features configuration 121 2 In Element Manager click Configuration gt Telephony gt Sets gt Active Sets 3 Select the DN record for the telephone for which you want to change the intrusion level Click the Capabilities and Preferences tab In the bottom panel click the Capabilities tab Enter the Intrusion protect
191. nfiguration gt Resources gt Telephony Resources gt IP Sets gt IP Terminal Details Select an IP telephone from the list Click Reset Hot Desking Password The password resets to Null The user can enter Hot desking again to enter a new password End Diverting an IP phone configuration Perform this procedure on the target telephone at which the diverted calls are to be answered Prerequisites e Ensure both telephones are on hook before attempting to activate this feature Procedure steps Step Action Enter FEATURE 999 Press DIVERT Enter the DN of the telephone you want to divert to this telephone Press Ok Enter the password of the diverted telephone Press Ok oa fF WA N Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Global VolP features 99 The buttons on your telephone mimic the buttons configured on the diverted set The diverted telephone indicates that it is diverted and it cannot be used until Hot desking is cancelled End Cancelling Hot desking from the diverted phone You can cancel Hot desking from the originating telephone Prerequisites e Ensure that both telephones are on hook before cancelling Hot desking Procedure steps Step Action 1 Press the display key under the CANCEL prompt on the diverted telephone End Cancelling Hot des
192. ngs After 6 rings After 10 rings Reminds you that an external call at your telephone is still on Hold You periodically hear two tones from your telephone until you take the call off Hold Default Off Note These tones can be heard by the caller Defines whether unanswered external calls are forwarded automatically to a prime telephone after this timer expires You must assign a prime telephone for this feature to operate Default After 4 rings Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard Copyright 2009 Nortel Networks August 2009 Copyright 2009 Nortel Networks DN records panes The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 The DN record defines the specific function of each telephone within the system The following paths indicate where to access DN record parameters in Element Manager and through Telset Administration Element Manager Configuration gt Telephony gt Sets gt All DNs Telset interface CONFIG gt Terminals and Sets Other areas of programming that affect how each telephone functions include e system settings e telephone model The DN records pane a multilayered pane with multiple tabs Although all panes show up for all models not all models require configuration for all panes The pane tabs links provide a general description of each pane and definitio
193. ngs in order to work Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 212 General features e Some of the buttons are controlled by features under Configuration gt Telephony gt Sets gt All DNs gt Capabilities and Preferences gt Capabilities tab bottom panel Paging is an example of a feature that requires other settings e Some features also require that the service be available on the line from your telephone service provider The types of lines provided are also determined by the region chosen for your system MCID malicious call identification is an example of this type of feature Table 2 Button programming features Setcommand Feature Description FEATURE lt code gt None Indicates a button that is configured for button programming but nothing has been entered 0 Speed dial Activates the speed dial feature The telephone prompts the user for a speed dial code 1 Send message Allows the user to send a message to another DN on the system 1 Cancel send Allows the user to cancel a message that was sent to another message set within the network 2 Ring again Turns on the Ring again feature 3 Conference Initiates a conference between user and two parties Transfer 4 Call forward Allows the user to enter a number to forward all calls Note Allo
194. nly gt Assignable feature code lt feature code gt Each code has a default label To change a label click the field then enter a maximum of eight characters including spaces lt text label gt Using the Hot desking feature You can transfer your IP telephony configuration temporarily from one IP telephone to another using the Hot desking feature Hot desking requires that you set up a password and permission on the originating telephone and activate Hot desking from a target telephone Setting up a password for Hot desking Set up the password on the originating telephone This process also allows you to determine if you want the telephone to be able to be diverted Procedure steps Step Action NO O1 BR WO DN Enter FEATURE 999 Press ADMIN Enter a new password or change an existing password Press OK Confirm the new password Press OK Press CHANGE to toggle between Allow or Disallow Hot desking Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 98 Global VolP features 8 Press QUIT to exit End Resetting the Hot desking password Reset the Hot desking password through system programming This enables users who forget their passwords to re enter Hot desking and to reset their password Procedure steps Step Action 1 In Element Manager access the reset button at Co
195. nnects End Configuring set level parameters for paging This procedure describes how to determine individual telephone access to the page feature and how the system handles page broadcasts Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set access to calling feature programming 141 Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets 2 Click the Capabilities and Preferences tab 3 Select the DN for the telephone where you want to define the page feature 4 On the bottom frame under the Capabilities tab select the Paging check box if you want the telephone to have access to the paging feature 5 On the bottom frame under the Capabilities tab beside Page zone enter the number of the zone that the telephone is to be part of for pages Enter None if you do not want the set to receive a page End Configuring auto hold on incoming pages If this Page feature is enabled telephones with active calls that receive internal pages have the active call placed on hold for the duration of the page When the page message is finished the active call is removed from hold Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and Preferences Business Series Terminals note If the active call is on mute
196. ns of each pane field Navigation e Main pane tab common fields page 230 e Line Access tab page 231 e Line Assignment tab page 233 e Line Pool Access tab page 235 e Answer DNs tab page 236 e MeetMe Conferencing tab page 237 e Capabilities and Preferences main tab page 238 e Capabilities tab page 239 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 230 DN records panes e SWCA Call Group tab page 242 e Preferences tab page 243 e ATA Settings tab page 246 e IP Terminal Details tab page 247 e Button Programming tab page 248 e User Speed dial tab page 251 e Restrictions main tab page 252 e Set Restrictions tab page 253 e Line Set Restrictions tab page 254 Main pane tab common fields All main pane tabs display the same first three columns listed in the following table Table 9 Common columns for the main tabs Attribute Value Description DN lt numeric gt This number is unique to each telephone record The number identifies the telephone to the system DN start digits and DN length are configured during system setup Digital and analog telephone DNs map one to one with ports on module connections IP telephone DNs do not map to specific ports however a keycode is required to activate the feature Model Analog sets This heading appears for telephones in the digita
197. nt or begin a call through the speaker of another telephone 67 Saved number Allows the user to redial a number that was saved while on a redial call 68 Restriction override Allows the user to override any restrictions on the set or line with a CoS password 69 Priority call Allows the user to priority call an internal DN that is currently busy 7 Contrast Allows the user to adjust the contrast of the display screen 70 Transfer Allows the user to transfer an existing call to another telephone or external number 71 Link Activates the Link command which allows the user to access special features on a remote PBX system 74 Call park Allows the user to park a call 520 Find available System searches for a free SWCA key among the SWCA keys SWCA key that are assigned to the current telephone 521 to 536 System Wide Call Non intercom calls are associated with an available SWCA key Appearance 1 to when the call is answered originated or placed on Hold uC Features that interact with this feature Hold telephone keys outgoing and incoming calls 537 Find oldest SWCA System searches among the SWCA keys assigned to the call telephone and unparks the call that has been parked the longest 538 Find newest SWCA System searches among the SWCA keys assigned to the call telephone and unparks the most recently parked call 550 Silent monitor Allows the user to monitor hunt group calls Telephone must be assigned with SM su
198. o find the longest parked call or the most recently parked call e FEATURE 537 retrieves the oldest SWCA call The indicator on all telephones in the group becomes solid indicating an active call e FEATURE 538 retrieves the most recent SWCA call The indicator on all telephones in the group becomes solid indicating an active call Note These codes only work for telephones that have SWCA keys defined and the system only searches across the range of codes that are assigned for that telephone Conferencing a call parked on a SWCA key If a conference call is created from two SWCA associated calls and then a transfer occurs by the conference master releasing the call the call is associated to only the currently associated SWCA keys if any on the slaves If a conference call is created from two SWCA associated external calls and then a transfer occurs by the conference master releasing the call the remaining call between the lines and trunks are not be associated with any SWCA key Prerequisites e A conference call cannot be parked on a SWCA key e You cannot conference a call that is parked on a SWCA key until it is unparked Procedure steps Step Action 1 Press the SWCA key to unpark the call 2 Press HOLD 3 Press FEATURE 3 to create the conference End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks
199. oice Mail dialog box Task Navigation Panel Set Templates Configuration administration sie Welcome E Administrator Access Default DID Template Do Not Edit E Resources Default PBX Template Do Not Edit B L Telephony 12 Global Settings EHO Sets LITemplates Active Sets Active Application Inactive DNs All DNs E Lines Loops Scheduled Services _ HH Dialing Plan Edit voice Mail xi Ring Groups Create mailbox I EHB Call Security Add OK Cancel Hs Assign Export Import Hospitality Pa a Hunt Groups Call Detail Recording H Data Services H Applications Details for Template test Capabilities Preferences Line SWCA Call Group Restrictions Voice Mail Create mailbox Edit 3 In the Edit Voice Mail dialog box check the Create Mailbox check box The Edit Voice Mail dialog box expands to show the mailbox parameters that you can edit The default values appear in the fields 4 In the Edit Voice Mail dialog box modify the parameter values for the mailbox see Editing a voice mailbox page 197 as necessary Any unchanged fields retain their default value 5 Click OK to confirm the creation of the mailbox or click Cancel to cancel the mailbox creation End Editing a voice mailbox You can edit voice mailbox parameters through a template that is associated with a set When you edit the voice mailbox parameters the changes are automatically
200. on e Set template access page 175 e Set template modification page 181 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks ation Copyright 2009 Nortel Networks Set template modification The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Administrators can modify a set template using Element Manager After you modify a set template on the Business Communications Manager BCM 5 0 the changed parameters are applied to every set to which the template has been assigned Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 182 Set template modification Set template modification procedures This task flow shows you the sequence of procedures you perform to modify a set template To link to any procedures click on Navigation page 182 Set template editing Modify the sets Modifying the associated with a sets associated template with a template Modify the models Modifying the associated with a Yes models associated template with a template Delete a Deleting a template template Navigation e Modifying the sets associated with a template page 183 e Modifying the models associated with a template page 189 e Deleting a template or set model page 190
201. on another system Set template administration The set template feature provides the graphical user interface GUI for creating changing and deleting a template Use the template to quickly assign the same parameter settings from one set to several sets at the same time The parameters that you can configure using a set template are e Line Parameters Type of Prime Line Number of Intercom Buttons Line Pool Access Meet Me Conference e Set Capabilities DND on Busy Handsfree Activation Type Handsfree Answerback Pickup Group Page Permission Page Group Direct Dial Assignment Priority Call Setting Autohold for Incoming Page Auxiliary Ringer Setting Call Redirect Setting Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Device configuration overview 33 Redirect Ringing Setting Receive Short Tones Silent Monitor Supervisor ATA Setting e Call Forward Settings Call Forward No Answer Delay Call Forward On Busy Hotline Number Access Settings e User Preferences Set Model Dialling Options Language Contrast Level Ring Type Button Settings for Phone Keep DN Alive IP Sets Set Restrictions e Voice Mailbox provisioning Template to set assignment Assign a set template to specific sets or DNs to propaga
202. ony gt Lines 2 Select a line 3 Select the Preferences tab 4 Select or clear the Aux ringer check box End Enabling and disabling the auxiliary ringer for telephones Use the following procedure to enable or disable an auxiliary ringer for telephones Procedure steps Step Action 1 In Element Manager click on Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and Preferences gt Preferences Select a line In the line settings pane select or clear the Aux ringer check box End Enabling and disabling the auxiliary ringer for ring groups Use the following procedure to enable or disable an auxiliary ringer for ring groups Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Telephony features configuration 109 Procedure steps Step Action 1 In Element Manager click on Configuration gt Telephony gt Ring groups gt Line settings Select a line In the Line Settings pane select or clear the Aux ringer check box End Enabling and disabling the auxiliary ringer for hunt groups Use the following procedure to enable or disable an auxiliary ringer for hunt groups Procedure steps Step Action 1 In Element Manager click on Configuration gt Telephony gt Hunt Groups 2 Select a Hunt Group 3 Select or clear the Aux ringer ch
203. opyright 2009 Nortel Networks Hospitality system configuration The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Use the Hospitality panels to set up room telephones and determine how they function The following path indicates where to configure the hospitality settings in Element Manager Element Manager Configuration gt Telephony gt Hospitality Complete the following procedures to configure your hospitality system e Setting up a hospitality system page 91 e Assigning a room to a set page 92 e Deleting a room assignment from a set page 92 e Setting call restrictions by room page 93 e Programming wake up services by room page 93 Setting up a hospitality system Use the following steps to set up a hospitality system Procedure steps Step Action Click Configuration gt Telephony gt Hospitality 2 Determine a time each day when the telephones switch to indicate that the rooms require servicing 3 In the Services change time field enter a 24 00 time designator for the service time Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 92 Hospitality system configuration 4 In the Requires Desk Password field change the default password to a one to six digit number Keep this password in a secure place Change the password frequently
204. p Action 1 2 3 4 Disconnect the power from the IP telephone or three port switch Disconnect the network connection At the new location reconnect the network cable and the power connection If the new location is on a different subnet you must make the appropriate changes to the telephone IP addressing however do not change the S1 IP or S2 IP address If your network is using partial DHCP reconfiguration is not required at this step Disconnect the power from the IP telephone or three port switch End IP telephone relocation with a changed DN To move an IP telephone and change the DN complete this procedure Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Telephone relocation 77 Procedure steps Step Action 1 In the Element Manager go to Configuration gt Resources gt Telephony Resources On the Modules panel select IP Sets Select the IP Terminal Details tab Select the DN that you want to deregister and click the Deregister button a A N Disconnect the network connection and the power connection from the telephone 6 Reinstall the telephone at the new location and reconfigure the telephone End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 78 Telepho
205. pervisor 75 Group pickup Allows the user to answer a call ringing telephone within the Pickup group Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard Copyright 2009 Nortel Networks August 2009 214 General features Table 2 Button programming features Set command Feature Description FEATURE lt code gt 76 Directed pickup Allows the user to answer any ringing telephone within the same system 77 Call timer Allows the user to see the call duration timer 78 Pause Allows the user to insert a pause during a dialing sequence 79 Exclusive hold Allows the user to place a call on hold at the current telephone All appearances of the call on other telephones indicate the line is busy 800 Trunk answer Allows the user to answer a ringing line while in a ringing service If enabled 801 Call queuing Allows the user to answer calls in order when several calls arrive in rapid succession Calls are presented in this order incoming calls timed out forwarded calls then camped calls 802 Group listening Activates the speaker on the set to allow a group of people to hear a call But the user must talk to the caller through the handset 803 Time Briefly displays the current time 804 Wait for dialtone Places a pause in a dialing string that holds the following digits until a dialtone is perceived on t
206. ppears on the telephone called from this telephone over the public network Also refer to North America If the OLI contains the public network code the information in the Public Network code field is ignored Therefore it is recommended that OLIs be programmed to the public received number length only This allows a global change if the Public Network Code is changed Priv OLI lt numeric gt Define the originating line identification number OLI that appears on the telephone being called from this telephone over a private network Note On systems running DID this field is populated automatically with the DN On PBX systems this field is populated automatically only if the DN length and the Received length are the same If the DN length or the Received length are changed to be different from each other this field is cleared If your system allows outgoing name and number block ing the telephone must have a valid OLI Fwd No Answer up to 24 digits Enter the number to which you want to redirect unanswered incoming calls Fwd Delay 2 3 4 6 10 Define the number of rings before the system forwards an unanswered call This heading only appears after you enter a Call Forward No Answer number and press Enter Default 4 Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009
207. r BRI PRI lines To alleviate this you can specify the type of device attached to the analog line Modem supports 3 1 kHz audio which requires a higher quality of service on the ISDN trunks that modems and FAX machines require for reliable information transfer If the trunks cannot provide the higher level of service the call fails Telephone supports speech paths which require less quality on the trunk if used for FAX and or modem information transfer is unreliable Disconnect supervision lt check box gt Default not selected If you have a modem or fax machine that does not disconnect automatically when the caller disconnects you can select this feature the system then disconnects the line from the device when it receives the disconnect signal from the far end This feature is supported by ASM8 GASM and GASI modules Note The line must be configured as supervised guarded IP Terminal Details tab This is a single terminal display of the terminal information that is also shown in the Telephony Resources IP Terminal pane At start up the BCM 5 0 acquires and retains a list of all IP terminals that have a registered DN This allows DN specific features such as Call Forward Hotdesking and voicemail to continue to function even if the telephone is disconnected If the number of IP Set DNs registered with the BCM 5 0 exceeds the number of IP Client key codes applied selecting this check box prioritizes a se
208. r Manually life of call b To include I C calls when auto associatingT is not applicable in this Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set access to call answer features configuration 129 configuration c To invoke SWCA parking by Hold clear the check box d To include I C calls when invoked by Hold is not applicable in this configuration Configure the SWCA keys to indicator memory buttons on the telephones Label the buttons Let the users know how the SWCA buttons work and which SWCA codes are available to them Attention A user can park a call on any SWCA code however only SWCA codes assigned to a telephone can be used to retrieve SWCA calls End Variable Definitions Variable Value Auto associate SWCA key to call Include I C calls when auto associating Manually while parked The user either presses a free SWCA key on the telephone or dials the feature code for a free key Once the call is retrieved it is unassigned from the SWCA key Manually life of call The user either presses a free SWCA key on the telephone or dials the feature code for a free key When the call is retrieved it remains assigned to the SWCA key The key is freed only after the call is terminated Automatically life of call When a call is answered it is automatically assigned to a fr
209. r by using FEATURE 900 Procedure steps Step Action a fF N Click Configuration gt Telephony gt Global Settings gt IP Terminal Features gt Feature List tab Click Add In the Add Feature dialog box enter a feature name Enter the Feature Code Click OK to save the new setting Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 96 Global VolP features End Accessing features through Services button To access the features by using the service button complete the following procedure Procedure steps Step Action 1 Press the Services button Feature 900 or the button to which the list is assigned 2 Use the up and down directional buttons on the telephone or the Page and Page display keys to move through the list to find the feature you want Press the Select display key to activate the feature Use the feature as you would on any other telephone For example if you selected Call Forward enter the number you to which you want to forward the call Or if you select speed dial FEATURE 0 enter the speed dial code for the number you want the telephone to dial End Defining a key label for a feature When your IP telephone acquires a DN record the default settings are applied to the telephone including assigning features to the memory keys on the telephone These f
210. r the location maximum of seven digits Port Enter the port number for the device Pub OLI Enter or confirm the number that displays at the far end for calls going out over the public network only on digital and VoIP trunks OLI numbers can be bulk changed using the Renumber button available under Configuration gt Telephony gt Sets gt All DNs Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Basic parameters for digital sets configuration 57 Variable Value Priv OLI Enter or confirm the number that displays at the far end for calls going over the private network This number is usually the same as the DN only on digital and VoIP trunks OLI numbers can be bulk changed using the Renumber button available under Configuration gt Telephony gt Sets gt All DNs Fwd No Answer Enter the number of the device that receives calls when this telephone does not answer The device can be another telephone or a voice mail service Fwd Delay Confirm or change the number of rings you want to occur at the telephone before a call is forwarded Default 4 Fwd Busy Enter the number of the device you want to receive calls when this telephone is busy This can be another telephone or a voice mail service Fwd All Enter the number of the device where all calls to this telephone are forwarded Job aid Notes about assigning
211. rd information about calls received on an external line The line does not need to be assigned to the telephone that receives the call in order for the information to be logged nor does an assigned line need to be a ringing line to log a call ISDN service packages that come with calling line identification CLID can supply the same feature Logit Store caller information for your current call in your Call Log Activate feature FEATURE 813 Feature configuration calling features Use the following features to configure the system and to place outgoing calls Set to set messaging The message feature is a standard system feature and has no specific programming However some telephones and remote voice mail systems can require programming to ensure that message waiting indicators MWI perform as expected The Messages feature uses a message waiting list to keep a record of your internal messages and your external voice mail messages To keep a record of external voice mail messages you must have access to an external Voice Messaging service with visual message waiting indication and a BCM digital telephone Set to set display messaging This feature allows you to leave a message on the display of another telephone in your system or to analog telephones connected to an Analog Station Module ASM ASM8 The Messages feature indicates if you have any messages waiting Paging and paging constraints If you are unable to reach a person
212. riable Value Lines These are the lines target lines that are assigned to the hunt group Ensure that they also are not assigned to any of the member telephones Deleting lines from Hunt Groups You can delete lines from Hunt Groups Procedure steps Step Action 1 Click on Configuration gt Telephony gt Hunt Groups 2 On the Hunt Groups Members subpanel select the hunt group where you want to delete lines In the Line Assignment subpanel in the lower frame click Delete Click Yes End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Copyright 2009 Nortel Networks External Hunt Group calls monitoring The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Use the Silent Monitor feature to monitor external hunt group calls within a hunt group Any two line display telephone can be assigned as a supervisor telephone to allow this feature e Using a silent monitor page 89 Using a silent monitor Use the Silent Monitor feature to monitor external hunt group calls within a hunt group Any two line display telephone can be assigned as a supervisor telephone to allow this feature There are two places in the Element Manager where the feature configured Silent Monitor settings are configured on the Global Settings panel and supervisor termin
213. right 2009 Nortel Networks 146 ccess to calling feature programming Copyright 2009 Nortel Networks BCM 5 0 devices special features configuration The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5 0 You can program telephones and devices to perform specific feature services such as dialing an emergency number as soon as the handset is picked up or acting as the control set for the system schedules BCM 5 0 devices special features configuration navigation Configuring a hotline telephone page 147 Assigning a pause for external dialing page 148 Configuring a control telephone page 149 Assigning a supervisor telephone page 150 Configuring silent monitoring page 150 Configuring a prime line page 151 Configuring a direct dial telephone page 152 Configuring access to a direct dial telephone page 153 Configuring a hotline telephone You can define a telephone that automatically dials an emergency or direct number when the handset is lifted Procedure steps Step Action Select Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and Preferences tab Click the DN of the telephone to configure as a hotline telephone In the Details for DN panel select the Preferences tab Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel N
214. rminal dialog box select a CODEC that you want to assign to the telephone model From the Jitter Buffer list select the amount of buffer you want to assign to the telephone model Select the Keep DN Alive check box if you want to maintain this option Click OK to confirm the choices or click Cancel to cancel the choices Select the Button Programming tab From the Model list select the model of telephone to which you want to apply specific button programming specifications Select the Button Programming Table tab From the Buttons list select the telephone button for which you want to configure functionality Click Edit From the Function list in the Edit Button dialog box select the type of functionality you want to assign to the button If applicable from the Value list select a valid value for the particular functionality you want to assign to the button Click OK to confirm the choices or click Cancel to cancel the choices End Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 190 Set template modification Variable Definitions Variable Value Model Select from the list of telephone models supported on your system IP Terminal CODEC Select the CODEC type Auto G 711 uLaw G 711 aLaw G 729 G 723 G 729 VAD G 723 VAD Jitter Buffer Select the jitter buffer value Auto None Small Medium
215. rned off user cannot break in on any calls Low user can only break into calls on other telephones with low level protection Med user can break into calls on other telephones with low and medium level protection High user can break into calls on all other telephones with this feature HF answerback lt check box gt Defines whether you can answer automatically a voice call without lifting the receiver or pressing the Handsfree button Note The feature is not available on model i2001 7000 and 7100 telephones Speaker volume Note that the speaker volume on the telephone returns to the default volume setting determined by the telephone for each new handsfree call DND on Busy lt check box gt Defines whether an incoming call rings if you are already on another call Paging lt check box gt Defines whether you can make paging announcements from this telephone Auto hold for incoming lt check box gt Not selected If the telephone is active when a page page comes in the page does not come through the telephone set Selected If the telephone is active when a page comes in the call is placed automatically on hold and the page continues Note 7XXX digital phones Condition When this setting is enabled an active call is on mute when the page comes in Results after page The call is taken off hold but is no longer muted Priority call lt check box gt Defines whether this telephone can interrupt calls or
216. rtel Networks 126 Set access to call answer features configuration Procedure steps Step Action 1 Select Configuration gt Telephony gt Global Settings gt Feature Settings 2 In the Timers subpanel from the Camp timeout sec list select a time End Configuring call park You can park a call on the system that can be accessed from any telephone on the system Calls are parked on a three digit park code The first digit of the code is a system access code The last two digits range from 01 to 25 FEATURE 74 You can also set a delay period for when the call returns to the telephone from which it was parked under Configuration gt Telephony gt Global Settings gt Feature Settings You can also determine the order used to assign the codes Park mode Configuring call park procedures navigation e Setting up the call park access code page 126 e Setting up park timeout page 127 e Determining call park code assignment sequence page 127 e Sharing calls by parking on SWCA buttons page 127 Setting up the call park access code The Park prefix is the first digit of the call park retrieval code that a user enters to retrieve a parked call If the Park prefix is set to None calls cannot be parked e This park prefix must be unique from any other access code e If this field is set to None the system wide call appearance SWCA feature will not work Procedure steps Step Action 1 Select Conf
217. s Step Action 1 Click Configuration gt Telephony gt Global Settings gt Advanced Feature Settings 2 Specify a code that allows users to block outgoing name and number display over an analog tone line analog pulse line or BRI trunk End Configuring call process on busy signal The following features can be used when the internal number you dialed is busy e Priority call e Ring again Configuring call process on busy signal procedures navigation e Configuring priority calling page 138 e Activating and cancelling ring again page 139 Configuring priority calling Priority calling defines whether this telephone can interrupt calls or override Do Not Disturb at another telephone Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set access to calling feature programming 139 If your call is urgent use this code to override a busy signal or Do Not Disturb This feature must be enabled in programming on the initiating set This feature is set to off by default Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and Preferences 2 Select a DN 3 Select the Capabilities tab in the bottom pane 4 Select the Priority call check box To use this feature the user can enter FEATURE 69 while the DN is ringing or the priority softkey o
218. s When you first set up a Hunt Group you must identify how calls are handled among the group Procedure steps Step Action 1 Click Configuration gt Telephony gt Hunt Groups 2 On the Hunt Groups table select the hunt group you want to configure 3 Fill out the columns across the table as required Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 82 Hunt Group configuration Attention A linear hunt group DN assigned as the overflow telephone does not support having the hunt group DN assigned as an Answer DN to any hunt group member If this occurs the Answer DN does not ring at the hunt group telephone when an overflow condition occurs If the hunt group DN overflow telephone whether assigned as an Answer DN to a non group member ensure that the Answer key for your system is set to Extended Aux Ringer If an external ringer is installed indicate if the hunt group calls use it select check box Distinct Ring Define if incoming hunt calls have a different ring than other calls received by the member Attention If you assign a distinctive ring pattern for a Hunt Group all calls offered to telephones in the group use the assigned ring pattern If no pattern is assigned or if the ring pattern is lower in status than the ring pattern of the line or the telephone setting the call uses the ring pattern with the
219. s available memory buttons with indicators Procedure steps Step Action 1 Click Configuration gt Telephony gt Sets gt Active Sets 2 Under the Line Access tab choose the DN record for the telephone where you want to add Answer DNs In the bottom pane click the Answer DNs tab Click Add The Add Answer DN dialog box appears Enter the DN Click OK to save the record In the Appearance Type field select Appear and Ring or Appear only End Configuring privacy To maintain your privacy or if you do not want to be disturbed you can choose not to answer a call or you can use one of the features described below If you choose not to answer the call the Delayed ring transfer setting determines how many rings occur before the call is transferred to the prime telephone Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Set access to call answer features configuration 119 Configuring privacy procedures navigation e Allowing do not disturb on a set page 119 e Blocking set access to the DND feature page 119 e Configuring privacy for a physical line page 119 e Programming a line to automatically enable privacy page 120 Allowing do not disturb on a set Do Not Disturb prevents voice calls from alerting at your telephone Voice calls appear as normal intercom calls Procedure steps Step A
220. s gt Feature Settings Background music lt check box gt Select the check box to enable the caller to lis ten to music through your telephone speaker after pressing FEATURE 86 on your telephone A music source must be connected to system Default Cleared Page tone lt check box gt Select the check box to sound a tone on the sets before a page begins Note This tone is not heard over external page ports Default Selected Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 226 Feature references Table 8 Feature settings Force auto spd lt check box gt dial over ic conf On hold Silence Tones Music Attribute Value Description Message reply lt check box gt Select the check box to enable users to enhancement automatically deactivate the message waiting indicator on analog telephones connected to an analog station media bay module ASM if the reply call from the analog telephone to the direct dial telephone is answered Any telephone can answer the call This feature also functions if the user invokes the Call pickup feature to answer the reply call from the analog telephone However it does not work with the Retrieve parked call feature Default Cleared Note ASM analog station modules are not supported in all countries Tips Only direct dial telephones can send messages using F1 to
221. s tab 235 Answer DNs tab 236 MeetMe Conferencing tab 237 Capabilities and Preferences main tab 238 Capabilities tab 239 SWCA Call Group tab 242 Preferences tab 243 ATA Settings tab 246 IP Terminal Details tab 247 Button Programming table 248 Button Programming tab 248 User Speed dial tab 251 Restrictions main tab 252 Set Restrictions tab 253 Line Set Restrictions tab 254 Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks New in this release The information in this document applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Features See the following sections for information found in this document Dynamic Device Configuration Although Dynamic Device Configuration is not available for BCM50 Release 5 0 the Telephony Resources screen has been aligned with the BCM450 version For more information about Dynamic Device Configuration see Dynamic Device Configuration for BCM450 page 16 Call logs The number of spaces for call logs has been increased to 1000 for BCM50 systems and to 3000 for BCM450 systems For more information about configuring call logs see Configuring call logs page 132 For more information about increased scalability options for BCM50 and BCM450 systems with Release 5 0 see Norte Business Communications Manager 5 0 Configuration System NN40170 501 or Nortel Business Commun
222. sh Polish Czech Select a dialing type Standard dial Automatic dial Pre dial Select the level of LCD contrast 1 2 3 4 5 6 7 8 9 Type a value 1 2 3 4 to select a distinctive ring pattern type for the telephone Default is 1 Select from the list the type of log recorded for calls No auto logging No one answered Unanswered by me Log all calls Type the amount of system memory to allot to logs Select to enable the auxiliary ringer Select a hotline type from the list None Internal External Enter a telephone number to which the system can direct calls when the call is not answered Enter a telephone number to which the system can direct calls when the line is busy Select to enable the Meet Me Conferencing feature Select call numbers you want to propagate to all set s Enter the restriction filter that applies to each schedule Enter the restriction filter that applies to each schedule Enter the restriction filter that applies to each schedule Enter the restriction filter that applies to each schedule Enter the restriction filter that applies to each schedule Enter the restriction filter that applies to each schedule Enter the restriction filter that applies to each schedule Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 188 Set template modification Variable Value
223. sign lines and line pools Procedure steps Step Action 1 2 3 4 O1 10 11 12 13 Copyright 2009 Nortel Networks Click Configuration gt Telephony gt Sets gt Active Sets Select the Line Access tab Select the Line Assignment tab in the bottom panel Click Add to add line assignments for the telephone The Add Line Assignments box appears Enter the Line number Click Ok Configure the remaining fields Not all of these fields apply to all types of lines Appearance Type Appearances target lines Caller ID Set target lines Vmsg Set Priv Received Pub Received Click the Line Pool Access tab Use the Add button to add line pools for the telephone The Add Line Pool box appears Enter the Line Pool Click Ok Click the Answer DNs tab Click Add The Add Answer DN box appears Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Basic parameters for analog sets and devices configuration 49 14 Enter the Answer DN 15 Click Ok If the telephone does not have any buttons with indicators available to provide an Answer DN appearance ensure that Appearance Type is set to Ring only Answer DNs which are assigned to buttons can also be used to autodial that telephone End Configuring set capabilities and user preferences for analog telephones Use the following steps to configure set capabilities
224. ss Terminals and Sets Enter the DN of the set Press User preferences gt Display cntrst O a BB ND Press the Up or Down buttons to change the contrast until it is set to the desired level End Configuring the call dialing method through Element Manager Use the following procedure to select the call dialing method through Element Manager Options include Standard dial Automatic dial and Pre dial Not all telephone sets support all three options Procedure steps Step Action 1 Click on Configuration gt Telephony gt Sets gt All DNs gt Capabilities and Preferences 2 Select the DN you wish to configure The details pane appears Click on Preferences Select the dial out option you want from the Dialing options field End Configuring the call dialing method through the telephone set Use the following procedure to select the call dialing method through the telephone set Options include Standard dial Automatic dial and Pre dial Not all telephone sets support all three options Procedure steps Step Action 1 Press FEATURE 82 2 Press to cycle through the modes 3 Press Ok to store the mode Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 106 Telephony features configuration End Configuring the call dialing method through the telset interface Use the
225. ssignments that are assigned to the telephone where the feature is invoked These codes are required for users who do not have buttons with indicators Figure 10 SWCA Call Group tab Details for DN 225 Capabilities SWCA Call Group Preferences Button Programming Table Button Programming User Speed Dial SWCA Call Group Call g Cal5 Fy Cal 0 Calis 7 Cal2 0 Cale Fy Calio Fy Calis 0 Cal3 0 Cal Ty Cal11 7 Calis 0 Call4 O Cal8 Fy Cal12 0 Cal16 0 Preferences tab The Preferences headings allow you to program the same settings that users can perform at their telephones and the settings for configuring a telephone as a hotline The telset admin options are available only to digital phones and IP telephones Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 244 DN records panes Figure 11 Preferences tab pane ails for DN 225 Re Capabilities SWCA Call Group Preferences Button Programming Table Button Programming User Speed Dial Language English w Dialing options Standard dial Contrast 4 w Ringtype 1 v Call log options No one answered Y Log space a p Hotli Available log space one Hotline type None Distinct rings in use RICE Aux ringer A Table 15 Preferences pane fields Setting Values Description Language Languages displayed Choose the language for the tel
226. system The fields are read only except for the Name Procedure steps Step Action Click Configuration gt System gt Identification In the System name field type a unique name for the BCM End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 38 System parameter configuration Variable definitions Variable Value Model This is the system hardware release currently running on this device lt read only gt System name It is easier to manage a group of systems if each system is provided with a unique name or identification number The system name must be a unique alphanumeric name that cannot begin with a number or hyphen and cannot end with hyphen or period System software version The version of software running on the BCM Main Unit lt read only gt Country or region This setting defines internal system settings for default values available languages and hardware and functional availability for a specific country or region lt read only gt Setting date and time How you set the Date and Time feature for your system depends on whether your system receives this information from a network server Step Action 1 Click Configuration gt System gt Date and Time 2 Select the fields you want to modify End Variable Definitions Variable Value
227. system wide call appearance SWCA keys SWCA configuration navigation Adding SWCA keys to your telephone page 155 Assigning a received call to a SWCA key page 156 Retrieving a call from a SWCA key page 157 Conferencing a call parked on a SWCA key page 157 Adding SWCA keys to your telephone The System Wide Call Appearance SWCA feature enables you to park incoming and outgoing calls on your BCM and at the same time provides call appearance to a group of telephones Using this feature frees the line used by the call and enables another user to pick up the call at any telephone that has been assigned the same SWCA keys SWCA keys can be assigned by your system administrator to a group of telephones For more information see Default memory button programming for sets page 18 Also each user can assign these keys on their own telephones Procedure steps Step Action Enter FEATURE 3 Select a memory button with an indicator Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 156 System wide call appearance configuration 3 Enter a SWCA code FEATURE 521 to FEATURE 536 End Assigning a received call to a SWCA key Your system administrator can tell you how your system works The system may be programmed in one of the following ways e An incoming call automatically assigns to a free SWCA key when
228. t Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 248 DN records panes For example if the BCM 5 0 is rebooted and the number of IP phones exceeds the number of IP client key codes the BCM 5 0 retains the DN record of the sets with this field selected before retaining the DN record of a set that does not have this field selected If Keep DN alive is not selected and the IP telephone is disconnected the DN record may become inactive if there are not enough keycodes In this case a Not in Service prompt is produced when special features such as Call Forward are invoked Figure 13 IP Terminal Details tab Details for DN 302 Capabilities SWCA Call Group Preferences IP Terminal Details Button Programming Table Button Programming User Speed Dial Keep DN alive O Button Programming table Figure 14 Button Programming table Details for DN 222 Capabilities SWCA Call Group Preferences Button Programming Table Button Programming User Speed Dial Buttons Button Number Function Value Digits Option Button Programming tab The Button Programming and CAP KIM Button Programming tab panels allow you to program the buttons on a telephone with internal and external autodialers and with programmed feature keys You also can use these panels to remove programming from a button making it blank Nortel
229. t you used to create the mailboxes Voice mailbox set up procedures This task flow shows you the sequence of procedures you perform to modify a set template To link to any procedures click on NavigationVoice mailbox set up page 196 Whice mailbox set up Creating a voice mailbox Editing a voice mailbox Removing voice mailbox capability from a template Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 196 Voice mailbox set up Navigation Voice mailbox set up e Creating a voice mailbox page 196 e Editing a voice mailbox page 197 Creating a voice mailbox Create an voice mailbox from a template assigned to a set When you modify the mailbox settings from this tab later the changes propagate to all sets associated with that template Prerequisites e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Sets gt Templates Procedure steps Step Action 1 In the Templates panel select a template with a set to which you want to add a mailbox 2 In the Voice Mail tab click Edit The Edit Voice Mail dialog box opens with the active Create Mailbox check box Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Voice mailbox set up 197 Figure 1 Edit V
230. t 2009 Copyright 2009 Nortel Networks Set access to call answer features configuration 133 Prerequisites CAUTION Use this heading only if you want to allocate an equal amount of log space to all the telephones in your system Reallocating Call log space can destroy Call log data at telephones that lose space There are 600 Call log spaces available in the system There are no spaces allocated by default Changing the space allocation using Log defaults defines the log space available to all telephones in the system Procedure steps Step Action 1 Select Configuration gt Telephony gt Global Settings gt Advanced Feature Settings 2 In the Call Log Space subpanel click Reset Logs The Reset Call Log Space dialog box appears Enter the Space per log and the of sets with logs Click OK to reallocate the log space and clear all user logs Click Cancel if you do not want to clear user logs In this case the call log space is not reallocated End Variable definitions Variable Value Space per log Type a three digit number for example 020 to give each set 20 spaces of sets with logs Lists the number of sets that have logs If you click OK on this dialog these logs are deleted Setting call log options Select how you want the telephone to handle logging calls Procedure steps Step Action 1 Select Configuration gt Telephony gt Sets gt All DNs
231. t of existing created and default templates a template on which to base the new template The default value is None Type a DN that you want to use as a source for this template Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Procedure job aid New set template creation 165 If you create a new template and do not base it on an existing template or assign it to a set the template is created with the following default settings Parameter Default value Prime Line I C Intercom Keys 2 Line Pool A DND on Hold No Handsfree Auto HF answerback Yes Pickup group None Paging No Paging zone 1 Direct dial 1 Priority call No Auto hold Yes Auto hold for incoming page No Aux ringer None Allow redirect No Redirect ring Yes Fwd no answer No Fwd delay N A Fwd busy No Access to hotline No Model Dependent on target sets Dialing options Standard dial Language English Contrast 4 Ring type 1 Phone button settings Dependent on model Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 166 New set template creation Creating a set template from a set You can create a new set template based on a set or DN When you create a set template from a set the new template is automatically popula
232. t the DN to appear in a directory 9 Select the Enable Message Waiting Indicator check box to enable this feature 10 From the Class of Service list select a Class of Service CoS for the mailbox 11 From the Outdial type list select the type of outdialing you want the mailbox to support Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Voice mailbox set up 199 12 From the Outdial line list select an outdial line for the mailbox 13 Click OK to confirm the changes or click Cancel to cancel the changes If you confirm the changes the new mailbox settings propagate to all the sets associated with the template End Variable Definitions Page retries Page retry interval Display in directory Enable Message Waiting Indicator Class of Service Outdial type Outdial line Variable Value Page type The page type is the type of broadcast you want to allow users to be able to use The values are None Internal Zone Overhead Paging and Both The default value is None Page zone A page zone is any group of telephones that you grouped together for paging regardless of their location The values are All 1 2 3 4 5 6 The default value is All Page retries is the number of consecutive times a user can attempt a page The values range from 0 to 5 The default value is 1 The page retry interva
233. ta Canada and the system is located in Saskatchewan End Downloading firmware Firmware is the software stored in the telephone When the system is upgraded with a new IP telephone firmware load this firmware load automatically downloads into the IP telephones when the telephones next connect to the system Forcing firmware download to a Nortel IP phone The IP Terminal Details subpanel has a Force firmware download button that enables you to initiate an immediate download to a telephone You force a download in situations where troubleshooting suggests that a particular telephone has corrupted firmware Procedure steps Step Action Copyright 2009 Nortel Networks In Element Manager access the reset button from Configuration gt Resources gt Telephony Resources gt Select the IP set row gt Terminal Details tab Select the IP Terminals Details button Click the Force Firmware Download button The system drops any active call on that telephone and downloads a new firmware load into the selected telephones The telephone is unusable until the download is complete and the telephone has reset Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Global VolP features 101 End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 102 G
234. te changes to those sets through template updates When you assign a template to a set you create an association between that template and that set Changes to provisioning data are automatically propagated to the set through the template If you assign a set to a template and you use set based administration to modify a supported parameter the system automatically disassociates the template from the set You are notified of this disassociation through the logging system This is done to ensure that all sets assigned the same template remain consistent in their configuration Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 34 Device configuration overview You can assign unassign and reassign sets through the Set Assignments panel When you assign unassign or reassign sets to a template a color coded telephone icon appears beside the DN of the modified set A green icon indicates a newly assigned set A yellow icon indicates a reassignment of a set from one template to another A red icon indicates an unassignment Set Assignments for bill Available Sets Assigned Sets Name Model Template Name DN 221 17208 M7208 A 225 T7208 M7208 222 17208 M7208 226 T7208 M7208 223 17208 M7208 227 T7208 M7208 224 17208 M7208 228 T7208 M7208 229 17208 M7208 232 T7208 M7208 230 17208 M7208 17208 M7208 17208 M7208 17208 M7208 172
235. ted with the configuration details from the set you chose Prerequisites e launch Element Manager e connect to the Business Communications Manager e navigate to Configuration gt Telephony gt Sets gt Templates Procedure steps Step Action In the Set Templates screen click Add In the Name field type a name for the new template In the Description field type a description of the template From the Source template list select None a fF WON In the Source DN field type the DN on which you want to base the new template 6 Click OK to create the template or click Cancel to cancel the template creation The new template name appears in the Templates table The template is populated with the settings from the set DN you chose End Variable Definitions Variable Value Description Type a description of the template for example the purpose of the template Name Type a descriptive name for the template for example Office_B template The name should not contain any special characters except an underscore _ and it should begin with an alphabetical character Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks New set template creation 167 Variable Value Source template Select from the list of existing created and default templates a template on which to base the new template
236. telephone This setting overrides any automatically running schedules Auto allows you to program a stop and start time for a service under the Common Settings heading These times are then automatically executed when the service is active Default Off Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks System parameter configuration 43 Variable Value Overflow If all the lines used by a route are busy when a call is made you can program Routing service to overflow to the route used for normal mode If the call is routed to use the normal mode the telephone sounds a warning tone and displays the message Expensive route The caller then can release the call to avoid the toll charges or can continue Tips A schedule must be active for overflow routing to be in effect Overflow routing is not available in normal mode You must create an overflow route to be used with each routing code In this way every route used with a scheduled mode that has overflow service must have an alternate route in normal service Default Cleared Ringing Svc Off prevents the service from being activated Manual allows you to turn the service on and off at any time from a control telephone This setting overrides any automatically running schedules Auto allows you to program a stop and start time for a service under the Common Settings
237. tep Action 1 In the Set Templates screen click Add 2 In the Name field type a name for the new template 3 In the Description field type a description of the template Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 164 New set template creation 4 From the Source template list select None to create an original template or select another template type as the basis for your new template In the Source DN field type a DN to which you want to assign the template or leave the field blank to use the template default settings If you selected None in Step 4 the Source DN field is enabled and you can assign a DN to the template If you choose to base your template on an existing template the Source DN field is disabled because the source DN is taken from the source template Click OK to create the template or click Cancel to cancel the template creation The new template name appears in the Templates table End Variable Definitions Variable Value Description Name Source template Source DN Type a description of the template for example the purpose of the template Type a descriptive name for the template for example Office_B template The name should not contain any special characters except an underscore _ and it should begin with an alphabetical character Select from the lis
238. ternal paging system only thus allowing you to control optional equipment with the DTMF Long Tones feature e You can have a maximum of 50 digital telephones or a maximum of 60 IP telephones in a page zone e Business Series Terminals note If the active call is on mute when the page comes in it does not return to mute when the call comes off hold after the page This is only applicable if the set has Auto Hold for incoming page enabled Sets cannot receive a page if the set is in use Configuring voice paging procedures navigation e Configuring system level parameters for paging page 140 e Configuring set level parameters for paging page 140 e Configuring auto hold on incoming pages page 141 Configuring system level parameters for paging Page is a standard system feature However there are two system settings that you must confirm or change depending on your requirements Page announcements are programmed to time out after a preselected amount of time that is set by your System Administrator under the Timers heading Procedure steps Step Action 1 Click Configuration gt Telephony gt Global Settings gt Feature Settings 2 In the Feature Settings pane select the Page tone check box if you want a tone to sound before a page announcement or if you want the page announcement to just occur 3 On the Timers panel in the Page timeout drop down list select the amount of time before the page automatically disco
239. the call is answered To park the call press the SWCA key a second time Answering a second call The original call is automatically parked on a free SWCA key For this instance to occur your system must be set for Full Autohold FEATURE 73 e You press a free SWCA key to park the call to that key e When you press HOLD the call parks on a free SWCA key You also can perform one of the following steps to park the call e While the call is active enter the SWCA code that corresponds to the key where you want to park the call Refer to To add SWCA keys to your telephone on page 298 e While the call is active enter FEATURE 520 to search for the next available SWCA code assigned to your telephone If the system finds an available code the call is associated with the code Press HOLD or the assigned SWCA key to park the call If no code is available the call remains active on your line only Put the call on hold until a SWCA key becomes available lf the call was already associated with a SWCA code for the duration of the call the call is reparked on that code End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks System wide call appearance configuration 157 Retrieving a call from a SWCA key If you are not sure which call to retrieve you can use one of the following codes t
240. the new numbering or click Cancel to cancel the new numbering End Variable Definitions Variable Value Attribute Select the type of DN you want to renumber DN Public OLI Private OLI Begin DN number Type the number of the DN at the beginning of the range of DNs you want to renumber Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Line and set parameter renumbering 193 Variable Value End DN number Type the number of the DN at the end of the range of DNs you want to renumber New begin value Type the number at which you now want the attribute of the designated DNs to start Renumbering line parameters Use this procedure to quickly renumber line attributes Prerequisites e Launch Element Manager e Connect to the Business Communications Manager e Navigate to Configuration gt Telephony gt Lines gt All Lines Procedure steps Step Action 1 In the All Lines panel click Renumber The Line Renumber dialog box appears From the Attribute list select the line attribute you want to renumber In the Begin line number field type the number of the starting row of lines that you want to renumber 4 In the End line number field type the number of the last row of lines that you want to renumber 5 In the DN begin value field type the new number at which you want the
241. the week The table in the bottom frame allows you to rename schedules Schedules are activated and deactivated through control telephones For more information see Configuring a control telephone page 149 Restriction and Routing Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 42 System parameter configuration services require a service control password before users are allowed to change scheduling on a control telephone The Service Control Password field on this panel allows you to delete a current entry and add a new password Make a note of the password the panel displays only asterisks Configuring scheduled service Configure the settings for the schedules that you are using for your system Procedure steps Step Action 1 Click Configuration gt Telephony gt Scheduled Services 2 Select the fields you want to modify End Variable Definitions Variable Value Service Control Restriction and Routing schedules require the user to enter a Password password on the control telephone before scheduling can be changed If you forget the password enter a new password lt alphanumeric gt Schedule These are the schedules that are available on the system lt read only gt Routing Svc Off prevents the service from being activated Manual allows you to turn the service on and off at any time from a control
242. tion error messages Message Description The number is invalid or the destination has been rejected There are no free virtual channels available for validation Destination may be out of service no The destination telephone has DND programmed or it is in a programming session Either there are not enough channels set up or no more channels are available The system cannot connect to the remote system response received SWCA line relabeling examples Some features such as Page and System Wide Call Appearances SWCA have several variations of feature invocation that you can customize for users Paging can be F60 F61x F62 and F63x SWCA has 16 codes 521 to 536 Table 42 shows examples of labels to which page codes and SWCA codes can be changed Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Lines and DN reference 219 Table 5 Relabeling examples Feature code New label Feature code New label 60 Gen Page 521 SW Call 1 610 Pg Every 522 SW Call 2 61 Zone lt digit from 1 9 gt 523 SW Call 3 62 Speak Pg 524 SW Call 4 630 Speak All 525 SW Call 5 Feature code New label Feature code New label Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 220 Lines and D Copyright
243. tions Variable Value Seq No This is the position of the telephone on the list This is particularly important for sequential calls which start at the top of the list and move sequentially through the list lt Read only gt DN This is the DN of the telephone assigned to this hunt group Appearance Type Select the setting that suits the telephone and the environment Ring only Telephone rings when a call comes in 7000 and 7100 digital phones and telephones that have no available programmable memory buttons with indicators model 7000 phones are supported in Europe only Appr amp Ring Appears on a button with indicator which flashes when a call comes in and it also rings Appr only Appears on a button with indicator which flashes when a call comes in Deleting members from Hunt Groups The lower frame of the Hunt Group panel shows a list of DNs that are assigned as members of the group and the lines assigned to the hunt group You can delete members from Hunt Groups Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 86 Hunt Group configuration Procedure steps Step Action 1 Click on Configuration gt Telephony gt Hunt Groups 2 On the Hunt Groups panel select the group where you want to delete members 3 In the Members subpanel in the lower frame click the DN row to be removed 4 Click Delete loc
244. tton The Run Stop symbol uses one of the 24 spaces in an autodial or speed dial sequence You can include up to three Run Stop commands in a dialing string The system ignores a fourth Run Stop and any digits or commands that follow three Run Stop commands in a programmed dialing sequence Programming There is no system programming for this feature Wait for dial tone Program with an external auto dial number to cause the system FEATURE 804 to wait to receive a dial tone from another system before proceeding with the dialing sequence DT This feature FEATURE 804 causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial You can use this feature if you must dial a remote system and then wait for dial tone from that system before dialing the remainder of your number The Wait for Dial Tone symbol uses two of the 24 spaces in an autodial or speed dial sequence Programming There is no system programming for this feature Hunt group feature operation Use this feature to group your Contact Center operators so you can target specific types of calls to specific groups As well you can define how calls enter the group so you can control workload based on operator requirements The operation of some features varies if the BCM telephone is part of a Hunt group The following table shows the affected features Table 7 Hunt Group feature operation Feature Description
245. um of eight answer DNs to a telephone You cannot assign Answer DNs to analog telephones or to Model 7000 or 7100 telephones Configuring answer DNs procedures navigation e Defining which calls must alert answer DNs page 117 e Assigning an answer DN to a set page 118 Defining which calls must alert answer DNs You can determine what type of calls alert at an assigned Answer DN key This is a system setting so all Answer DNs behave the same There are three answer key levels Basic Enhanced and Extended If your system supports overflow routing of calls for example Hunt groups the setting is Enhanced or Extended Alternatively if Contact Center telephones are assigned Answer DNs this setting must be Basic Do not change this setting unless you understand the impact on the other telephone groups in your system Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 118 Set access to call answer features configuration Procedure steps Step Action 1 In Element Manager click on Configuration gt Telephony gt Global Settings gt Feature Settings 2 Select Basic Enhanced or Extended from the Answer keys field End Assigning an answer DN to a set Answer DNs are assigned on a per telephone basis by the system administrator Prerequisites e Ensure that the telephone you want to assign with Answer DNs ha
246. ure programming You can deny users access to programming features on their sets Blocking set level access to feature programming You can block the user from using this feature key by setting the set lock for the telephone Procedure steps Step Action br O N a Click Configuration gt Telephony gt Sets gt Active Sets Select the DN record for the telephone for which you want to restrict Click the Restrictions tab In the Set Lock drop down list select None Partial or Full None allows access to all features Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 138 Set access to calling feature programming Partial prevents programming autodial buttons and user speed dial Full no feature programming is allowed End Configuring call privacy Outgoing calls contain name and number information that displays on the target telephone if this information is supported on the line at the switch and by the telephone You can block this information for outgoing calls using the ONN outgoing name and number blocking code Protecting privacy of outgoing calls Block the name and number information for outgoing calls using the ONN outgoing name and number blocking code The user can block the call information for an outgoing call using Feature 819 To cancel ONN Blocking enter Feature 819 Procedure step
247. use the telephone is not being moved physically The original DN then assigns to the port vacated by the DN that you assign as the new DN If you fill the DN Port record in the Programming Records remember to change the entries Two panes in Element Manager from which you can change the DN setting Element Manager Configuration gt Telephony gt Sets gt Active Sets or Element Manager Configuration gt Telephony gt Dialing Plan gt DNs The procedure is the same in both panes Procedure steps Step Action 1 Double click the DN you want to change 2 Type the number of the DN you want to assign to the set End Recording and reporting alarm codes An alarm telephone display shows a BCM 5 0 system alarm code when an alarm condition occurs The installer assigns alarms to digital telephones with two line displays When an alarm message appears an Alarm number and a Time are displayed Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks Common procedures 205 Procedure steps Step Action 1 Record the alarm number and time 2 Call your customer service representative and report the alarm code End Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 206 Common proce Copyright 2009 Nortel N
248. w redirect must be selected to forward calls outside of the system 5 Last number redial Causes set to redial the last number that was dialed 5 Language choice Allows the user to select the language in which prompts are displayed 60 Page general Initiates a page 61 Page Internal Allows the user to page internal to a specific zone which is identified within the Button programming For example F611 internal zone 1 F610 page internal all zones 62 Page External Allows the user to page through the speaker on a specific telephone 63 Page speaker and Allows the user to page through both the internal sets and zone externally connected paging equipment to a specific zone which is identified within Button programming Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard Copyright 2009 Nortel Networks August 2009 General features 213 Table 2 Button programming features Set command Feature Description FEATURE lt code gt 64 Line pool Allows the user to access a line pool The pool this button accesses is specified during Button Programming for this feature 65 Reply message Allows the user to access messages and send a reply to the message sender 65 Cancel message Allows the user to cancel the message waiting indicator waiting 66 Voice call Allows the user to make an announceme
249. was forwarded even when that telephone is busy Intrusion protection level Select an intrusion level if you want the user to be able to break into calls on other telephones The intrusion level must be the same or higher than the telephone being interrupted Select the check box if you want calls coming into the telephone to be placed on hold automatically when the user answers another call or dials out while an incoming call is active Copyright 2009 Nortel Networks Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Basic parameters for analog sets and devices configuration 51 Variable Value Redirect settings Allow redirect Select the check box if you want the user to be able to redirect active lines to other telephones Redirect ring Select the check box if you want calls coming into a redirected line to give a short alert Receive short tones Do not select this for digital telephones Administrative capabilities Pickup group If you want to allow this telephone to be answered by other telephones in a defined group choose the appropriate group Otherwise leave the field blank Direct dial Select the direct dial telephone assignment that you want this telephone to be able to dial with one digit direct dial access code Silent monitor supervisor Select this check box to enable the telephone to monitor hunt group calls Progr
250. y other settings on your line The exception is if you have a higher intrusion priority than the attendant If this is the situation the attendant is forced to camp the call at your telephone or redirect the call elsewhere in the system This feature is set on a per telephone basis Call hold features After you answer a call you can transfer the call look up some information or answer another call Use the Hold feature to place a call on hold Call hold Place a call on hold by pressing HOLD If you have system wide call appearance SWCA keys defined this can also place the call ona SWCA key and allow others to answer the call Refer to the SWCA section for more details Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks 22 Device configuration overview To retrieve the call press the held line button or press the Hold button a second time if there is no line button There is no system programming for this feature it is always active if the telephone has a Hold button Automatic call hold autohold A line or the telephone can be programmed to automatically place an active call on hold while answering another call or placing a call Model 7100 and 7000 telephones which do not have line keys also use the HOLD key to toggle between active calls FEATURE 73 activates this feature FEATURE 73 cancels the feature Exc
251. ynamically as required until either all hardware administered to a system is populated with the necessary DNs and line numbers or the system reaches maximum capacity When you install a telephony device or hardware component BCM450 it must be configured to assign the necessary DNs Lines and associated resources to make that device operational Assigning DNs on an as needed basis provides much more flexibility for configuring access line pool routing codes With DDC the Location of a device is independent of the Bus value associated with a device In Element Manager devices are not indexed by Bus They are listed and indexed by a Location For example an MBM in Location Main MBM 1 may get assigned Bus 10 in one configuration but subsequent changes to the configuration may result in Main MBM 1 being assigned Bus 11 or any other valid Bus value The Bus assigned to a device is now one of several resources that a device receives during configuration to become operational While BCM50 does not support DDC the Telephony Resources screen has a similar look and feel to the BCM450 version Since MBM DIP switches are always set to the On position there is no DIP switch column on the BCM50 screen and the totals of each resource type are fixed for example 32 IP Sets 64 Appl DNs and so on The Configure and Deconfigure buttons are not present on the BCM50 screen Features and applications BCM supports the complete range of IP tel
252. you want to access Assigning a pause for external dialing Assign a 1 5 second pause before the device dials out Nortel Business Communication Manager 5 0 Configuration Devices NN40170 500 02 04 Standard August 2009 Copyright 2009 Nortel Networks BCM 5 0 devices special features configuration 149 Procedure steps Step Action Select Configuration gt Telephony gt Sets gt Active Sets Select the Capabilities and Preferences tab Click the DN of the telephone you wish to assign a pause for external dialing In the bottom panel select the Preferences tab In the Hotline type drop down list select External Set the Facility field to Use prime line Click P from the drop down keypad in the External number field Click OK on od a fF WwW N End Configuring a control telephone The control telephone allows you to control other telephones in the system by turning service schedules off and on You can define a control set for lines individual telephones and for hunt groups Prerequisites e The control telephone must have the line assigned or must be assigned to the line pool the line is in Procedure steps Step Action 1 Select Configuration gt Telephony gt Lines gt Active Physical Lines or Configuration gt Telephony gt Sets gt Active Sets gt Capabilities and Preferences tab 2 Select the DN or Line you want to configure as a control telephone

Download Pdf Manuals

Related Search

Related Contents

Philips Micro music system MCM3050  話題沸騰ポット (GOMA-1015 型) 要求仕様書 第 8 版    CTA Digital Master Exercise Kit    4-Speed Drill 4-Gang Bohrmaschine Wiertarka 4-biegowa 4  OneTouch® Verio™ User Guide Australia English  Installation Manual  

Copyright © All rights reserved. Failed to retrieve file