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Avaya BCM3.x User's Manual

1. A B C D E F G H I J K L M gt PERE ee eal eau Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCM3 5 NewiChanged in 8cw3 63 7 Bom 3 0 Bema Bema Bcma7 Security warning Success Audit Global Group Member Added Member lt member id gt Target Account No action required a global group member added Name lt name gt Target Domain lt domain gt Target Account ID lt id gt 632 Caller User Name lt name gt Caller Domain lt domain gt Caller Logon ID No No No No No No 386 lt id gt Privileges Security warning Success Audit Global Group Member Removed Member member id gt Target No action required a global group member removed Account Name lt name gt Target Domain lt domain gt Target Account ID 633 lt id gt Caller User Name lt name gt Caller Domain lt domain gt Caller Log No No No No No No 387 ID lt id gt Privileges Security warning Success Audit Local Group Member Added Member lt member id gt Target Account No action required a local group member added Name lt name gt Target Domain lt domain gt Target Account ID lt id gt 636 Caller User Name lt name gt Caller Domain lt domain gt Caller Logon ID No No No No No No 388 lt id gt Privileges Security warning Success Audit Local Group Member Removed Member lt member id gt Target Accour No ac
2. A B C D E F G H l J K L M Coen ea ule eau Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCMS 5 NewiChanged in 8cw3 63 7 Bom 3 0 Bema Bema Bcma7 VoiceRecord 80 warning Information Successfully created the VoiceRecord WinNt service No action required Can Never Occur on BCM during is is fs is ae m 772 normal operation VoiceRecord warning Information Successfully deleted the VoiceRecord WinNt service The VoiceRecor No action required Gan Never Occur on BOM during 101 s A No No Yes No No No 773 service was removed normal operation VoiceRecord critical Error Failed to delete the VoiceRecord WinNt service The VoiceRecord __ No action required Can Never Occur on BOM during 102 A No No No No No No 774 service could not be removed normal operation VoiceRecord critical Error Tnit fails Unexpected WinNt Services initialization error The control _ No action required 775 Le fanger cuid not be instalied No No Np No No No VoiceRecord critical Error Tnit fails Unexpected WinNt Services initialization error The control No action required 776 104 handler could os be installed a Na Ng Ne No No Ng 777 VoiceRecord 105 warning Information The service was started No action required No No No No No No VoiceRecord critical Error Unexpected services request generated internally or by WinNt Service
3. A B C D E F G H l J K L M gt Ce eel PAR ea Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCM3 5 NewiChanged in 8cw3 63 7 Bom 3 0 Boma Bema Bcma7 System Status Monitor critical Error The SSM thread that responds to sanity checks from the L E D S No immediate Action Required but If the condition persists _ Windows was not able to create a board could not be created contact Nortel Support thread required for the SSM to 3005 perform sanity checking while Yes No No No No No initializing the SSM Sanity checking 478 will be disabled System Status Monitor critical Error Sanity Information could not be retrieved from the registry Using __ There is a problem with the Windows registry The SSM Upon SSM initialization the sanity defaults service should be re started If the condition persists contact Information could not be retrieved fro 2008 Nortel Support the registry Default values will be v No Ng No i id 479 used System Status Monitor critical Error The SSM received a bad service request The SSM service should be re started If the condition The SSM received a bad service 3007 persists contact Nortel Support request form Service Control Yes No No No No No 480 Manager SCUM System Status Monitor critical Error The Service Request handler is not installed the SSM willnotbe The SSM service should be re started If the condition
4. a ee Current Release Top Alarm Total ___ 74 Comments SSMAlarms 19 Platform Hardware Environmental alarms ie Fan failure Voice Software T1 Alarms 18 T1 PRI error condition alarms Voice Watchdog Alarms 9f Nortel Networks services failure and status alarms UPSAlarms _ 5 Power outage alarms o Service Control Manager Alarms 3 OS Related service failure and status alarms BRUAlarms 2 Backup and Restore Alarms O NetLink Manager Alarms S Default IP route and dial backup alarms NGRPCI Alarms CEC LAN Up Down Alarms o QOS MonitorAlarms S VolP Fallback Alarms Cd VoicecTi 2 Voice Mail ACD port busy and filesystem fullalarms VolP Gateway Alarm St IP Trunk dropped call alarm Cd UTPS Alarms _ 1 Packet Loss to IP Set alarm i Topip Alarms 1 Duplicate IP address alarm Cd SRGAlarms 1 Loss of main office alarm o Security Alarms 1 Incorrect login alarm o Save Dump Alarms 1 JOS level diagnostic alarm Summary Page 2 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H l J K L M 1 Top Alarms Component ID Alarm Event ID Alarm 7 3 2 y eed ee Wooten gt eveniSource Trap eventid Trap Alarm Severity Trap Type Problem Description Alarm eventDescr Trap Action Req d
5. 1 is onthe PC IPSec Client is not on the correct network 36 P No No No No No No 223 private network 2 BCM Alarms Traps Page 5 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H l J K L M i POETENE eel Bawls peu Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCMS 5 NewiChanged in 8cw3 63 7 Bom 3 0 Bema Bema Bcma7 IPSecIKE Critical Error IPSec Client connection request on 1 from 2 Rejected BCM only If there is a router between the PC running IPSec client and supports IPSec Client connection requests from PCs on a different the interface you are trying to connect to on the BCM then tH 37 Subnet that come in over the Interface connected to the Next Hop _ NetLinkManager needs to be defined to use this interface in No No No No No No Router order to support IPSec Client 224 PSeckKE minor Warning IPSec connection request Rejected on ef Maximum number ol TPSadNo Acton required Thie Te Tor formaton orly The BOM Pa 38 Tunnels reached 1 Parameter IP Address of Interface that IPSec rejected this IPSec request as the maximum number of IPSe No No No No No No 225 was received on tunnels are already connected S IPXRouterManager ae critical Error pa Roving Tailed to start because
6. 371 Router 20139 warning Information The port COM2 has been disconnected due to inactivity No action required No No No No No No 372 Router 20139 warning Information The dial up link drops No action required No No No No No No SAM critical Error SAM failed to write changes to the database This is most likely due to Contact Support memory or disk space shortage The SAM database will be restored td 12288 an earlier state Recent changes will be lost Check the disk space No No No No No No available and maximum pagefile size setting 373 Save Dump warning Information The computer has rebooted from a bugcheck The bugcheck was Contact Nortel Network s support team Please forward the 0x0000000a 0x000002d8 0x00000002 0x00000001 Oxf3e9f7c1 message for to the support team Please not remove the du 10o Microsoft Windows NT v15 1381 A dump was saved in file Mo No Yes Yes Yes Yes 374 E MEMORY DMP 875 Security 512 warning Success Audit Windows NT is starting up No action required No No No No No No Security warning Success Audit A trusted logon process has registered with the Local Security Authoril No action required 515 This logon process will be trusted to submit logon requests Logon No No No No No No 376 Process Name inetinfo exe Security warning Success Audit Successful Logon User Name lt user name gt Domain lt domain gt LogdNo action required ID lt id gt Logon Type lt type gt Logon Process User32 Authentication 52
7. Unable to create registry ent No action required The service will shut down and be re 179 g L i pay i started by the watchdog No No No No No No HotDesking men critical Error HotDesking Unable to open registry data No action required The service will shut down and be re Ka NG No Ne No Ne 180 started by the watchdog HotDeskin critical Error UTPS Services table is full No action required The service will shut down and be re 181 2000 i started by the watchdog No No No No No No HotDesking Pal critical Error Hot desking being terminated by UTPS No action required The service will shut down and be re No No No No Ne i 182 started by the watchdog HotDeskin critical Error Hot Desking server is unable to connect to the UTPS No action required The service will shut down and be re 183 s eu i started by the watchdog No No No No No No BCM Alarms Traps Page 4 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H I J K L M Component ID Alarm Event ID Alarm x m N 7 f a eventSource Trap eventid Trap Alarm Severity Trap Type Problem Description Alarm eventDescr Trap Action Req d Comments lew Changed in BCM3 5 New Changed in BCM3 6 3 7 BCM 3 0 BCM3 5 BCM3 6 BCM3 7 HotDesking critical Error Unable to get a timer from the OS No actio
8. 352 milliseconds is shown in the date 353 Policy Services 5 warning Information Policy Service started No action required No No No No No No 354 Policy Services 6 warning Information Policy Service stopped No action required No No No No No No qos fit init warning Information The description for Event ID 0 in Source qos_fit_init could not be No action required Useful for WAN LAN status during o found It contains the following insertion string s Service started bootup but not a normal operation top No No Yes No No No 355 alarm qos fit init warming Information The description for Event ID 0 in Source qos fit init could not be No action required 0 found It contains the following insertion string s Service stopped No No No No No No 356 ce Par minor Warning The redirector has timed out a request to lt Server Name or IP gt Check the server and the connection to the server cH is E aS a rs BCM Alarms Traps Page 9 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H l J K L M gt SEERE ea eal ea Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCM3 5 NewiChanged in 8cw3 63 7 Bom 3 0 Bema Bema Bcma7 Par critical Error The master browser has received a server announcement from the To stop the 8003 error messages make sure the routers on computer l
9. E F G H l J K L M gt oe eal aul peau Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCM3 5 NewiChanged in 8cw3 63 7 Bom 3 0 Bema Bema Bcma7 DECTMtce warning Information The description for Event ID 256 in Source DECTMItce could not No action required be found It contains the following insertion string s 01 10 03 895 2d DECT MaintenanceConsole 4 JMCServer Started No ne No No No No 92 93 DECTOAM i critical Error Invalid MBM name in request Contact Customer Support No No No No No No 94 DECTOAM 1 critical Error Failed writing response to pipe Contact Customer Support No No No No No No 95 DECTOAM 1 critical Error Failed to open a signaling channel Contact Customer Support No No No No No No 96 DECTOAM 1 critical Error Failed to obtain a client LAD Contact Customer Support No No No No No No 97 DECTOAM i critical Error Failed to send NUS monitor request Contact Customer Support No No No No No No 98 DECTOAM 7 critical Error S_CHANNEL_DATA_SEND failed Contact Customer Support No No No No No No 99 DECTOAM 1 critical Error Failed to open a Media Channel Contact Customer Support No No No No No No T00 DECTOAM 7 critical Error EmsMediaChannelConfigure call failed Contact Customer Support No No No No No No T0T DECTOAM i critical Error EmsMediaChannelConfigure response failure Contact Customer Support No No No No No No T02 DECTOAM 7 critical Error EmsMediaChannelQ
10. IPX forwarder driver could not be Contact Support A i A T S IWA cprocess name gt 7 Wwarningieritical warning intormation Error Severity lt severity gt Component lt comp gt Message lt message gt Reier to IVA Alarm List for actions for these generic VA These are general IVA events they aa Ne m rs a nS 227 Waring alarms are not BCM specific VAi critical Error Severity 7 Componentfvps lt IVA gt lt BCM name gt Message Failed Verily that the mmixrel dat file exists in the specified location The first s is the path and the 1 to read xref file 8 6s and if not restore it Otherwise delete and redo MMF to VFS second s is the reason for failure No No No No No No 228 conversions VAIM critical Error Severity 9 Componentvps lt IVA gt lt BCM name gt Message Play Modily PeriProducer application to decrease the number of 229 1 Failure Exceeded the maximum number of play lists items in the play request No No Y No No No VAM critical Error Severity 7 Componentvps lt IVA gt lt BCM name gt Message Play _ Inspect reason for failure and take appropriate action If the First s is vocab and second s 1S Failure Unable to add vocab item s to play list s reason is ME_PLAY_LIST_FULL then modify PeriProducer reason for failure 1 application to decrease the number of items in the play NO No No No to No 230 request Rb critical Error Severity 7 Componentfvps lt IVA gt lt BCN name gt Message Play Verily itis a recorde
11. No No T59 FTMSS 3 critical Error The Service control request handler could not be registered No action required No No No No No No T60 FTMSS 4 critical Error Received a bad service request No action required No No No No No No 161 FTMSS 5 critical Error Couldn t open the Service Control Manager No action required No No No No No No T62 FTMSS 6 critical Error Couldn t open the 1 service No action required No No No No No No 163 FTMSS R critical Error Couldn t create the 1 service No action required No No No No No No 164 FTMS5 8 critical Error Couldn t delete the 1 service No action required No No No No No No 165 FTMSS 100 critical Error dynamic No action required No No No No No No 166 FTMSS 302 critical Error MSC 1 can _no longer be controlled No action required No No Yes No No No 167 FTMSS 303 critical Error No controlled MSCs remaining Shutdown No action required No No Yes No No No 168 FTMSS 304 critical Error dynamic No action required No No No No No No 169 FTMSS 305 critical Error dynamic No action required No No No No No No T70 FTMSS 320 critical Error Map file es is required but could not be found No action required No No No No No No 171 FTMSS 321 critical Error Could not open map file s _No file handles No action required No No No No No No 172 FTMSS 322 critical Error Map file s is corrupted and must be re installed No action required No No No No No No T73 FTMSS 323 critical Error Map file
12. Service Control Manager TF critical Error The Voice GTI service terminated with service specific error 204 No action required a No E re 5 E BCM Alarms Traps Page 11 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H I J K L M gt ERE om SAR eu Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCMS 5 NewiChanged in 8cw3 63 7 Bom 3 0 Bema Bema Bcma7 Service Control Manager critical Error The Remote Access Connection Manager service terminated with Please contact support Note for support Start the Plug and 7024 service specific error 620 Play service and change the Startup mode from Manual or No No Yes Yes Yes Yes 417 Disabled to Enabled Service Control Manager critical Error The Voice MSC Service service terminated with service specific error If voice services ie voice mall IP calls etc are available the 85 there is no action required Otherwise a restart of the BCM i 7024 required This is not only for BCM 3 0 No No Yes Yes Yes Yes 418 Service Control Manager critical Error The following boot start or system start driver s failed to load intiixer Contact Support BOM FP1 Upgrades will fail to install 7026 kbdclass mouclass nullinp nullvga no longer supported replace BCM No No No No No No 419 hard drive 420 SN
13. Service Control Manager critical Error The DEGT OAM service depends on the Media Services Manager The Media Services Manager service needs to be started The dependency service or group 7001 service which failed to start because of the following error failed to start No No No No No No 399 Service Control Manager critical Error The Media Services Manager service depends on the Voice MSC Start Voice MSC Service Ifthe problems persist contact you The service did not respond to the 7001 Service service which failed to start because of the following error technical support representative start or control request in a timely No No No No No No 400 fashion Service Control Manager critical Error The Message Trace Tool service depends on the Media Services Start the Media Services Manager service The dependency service or group 7001 Manager service which failed to start because of the following error failed to start No No No No No No 401 Service Control Manager critical Error The Task Scheduler service depends on the Net Logon service which Start Net Logon service The service has returned a service 402 7091 failed to start because of the following error specific error code No No No No No No Service Control Manager critical Error The UNISTIM Terminal Proxy Server service depends on the Media Start the Media Gateway Server The dependency service or group 7001 Gateway Server service which failed to start because of the following failed to start No N
14. T critical Error Glock control is in free run This could indicate a problem with the cablfCheck the cable connnection or the signal from the network MSCid 447 Sev P1 Cat N N i X x 7 682 connection or with the signal from the network n ji eR 8 ied a Voice Software critical Error INVRAM Corruption Re program the data for Call by Call Services Re program the data for Call by Call Services MSCid 458 Sev P4 Cat A i Ne Yas No Ne Ne Voice Software critical Error Analog Station Computer Module firmware download failure Event Perform diagnostics on the ASCM MSCid 369 Sev P6 Cat F 79 parameters 1 The ASCM will not be brought on line by the system No No No No No No 684 R Voice Software T critical Error An alarm generated by a server application Refer to application documentation for appropriate action No io No ia Ns ns RE Voice Software a critical Error An alarm generated by a server application Refer to application documentation for appropriate action No No aS No Ne Ne ess Voice Software m critical Error An alarm generated by a server application Refer to application documentation for appropriate action Ne is a Ne Ne No aa Voice Software m critical Error An alarm generated by a server application Refer to application documentation for appropriate action MSCid 990 Sev P5 Cat F Nb Ns Ne Ne Ne eae Voice Software ay critical Error An alarm generated by a server application Refer to application documentation for appropriate act
15. This event can be caused by poor power quality i e power fluctuation 1 If input power is still present or becomes present again quickly decrease the sensitivity of the UPS If the UPS has switched to battery operation because of complete loss of utility power wait for power to be restored ti 200000 the UPS If the condition persists contact an electrician to Yes No No Yes No No analyze your utility power 3 If only the UPS has lost input power check building wiring and circuit breakers 540 BCM Alarms Traps Page 15 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H l J K L M gt SERE Orm alle eeu Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCM3 5 NewiChanged in 8cw3 63 7 Bom 3 0 Bema Bema Bcma7 UPS minor Warning UPS on battery High input line voltage This event can be caused by poor power quality i e power fluctuation Decrease the sensitivity of the UPS If the pooo condition persists contact an electrician to analyze your utilit sa pHo No No No Ne 541 power UPS minor Warning UPS on battery Brownout This event can be caused by poor power quality Le power fluctuation Decrease the sensitivity of the UPS If the 200002 condition persists contact an electrician to analyze yo
16. Upon SSM initialization the Service 3008 started persists contact Nortel Support Request handler was not correctly Yes No No No No No 481 loaded System Status Monitor eritical Error A problem occurred initializing the SSM Sanity checking is being turnd The SSM service should be re started Ifthe condition Windows was not able to create off persists contact Nortel Support Events required to perform sanity checking 3009 Sanity checking will be disabled the Yes No No No No No board is being switched to quiet mode 482 System Status Monitor critical Error Unable to access COM2 The SSM cannot be started End the process that is using COM2 and restart SSM Serviced The SSM could not access COM2 3010 If the condition persists contact Nortel Support The SSM will not be started Yes No No No No No 483 System Status Monitor critical Error T PCI Card Does not Exist T Check for existence of the POI device or T SSM Failed to detect the device 2 PCI Device Driver Driver Failed replace it 2 PCI Device Driver failed or not 3 PCI Device Name Device Failed 2 Check for PCI device driver 3 working properly Ee 3011 Check for existence of the PCI device and make sure its The PCI Device failed while it s Yes No Yes Yes Yes Yes installed properly functioning 484 System Status Monitor critical Error T Power Value Power Failed T Check the Power Supply Modulet Module on redundan 1 SSM detects there is a failure in 2 Power Supply Fant Val
17. an MGS issue No No No No No No 264 BCM Alarms Traps Page 6 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H i J K L M gt SEERE Beal ale peau Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCM3 5 NewiChanged in 8cw3 63 7 BM 3 0 Bema Bema Bcma7 MGS critical Error ScmProxy NnuCallback returned error lt error gt Investigate and correct the cause and restart the system NNU failed to start the MGS as a 3092 service This is not an MGS issue No No No No No No 265 Modem Critical Error The specified resource type can not be found in the image file Contact customer support Happens on system Startup and 266 z i i saul ba tarered No No Np No No No me MPS ne warning Tnformation MPS service started No action required IMPS service is successfully started 3 as m i me No 268 MPS T002 warning Information MPS service stopped No action required MPS service is stopped Yes No No No No No MPS minor Warnin WARNING Unable to register as a Service Restart system contact customer support NNU could not start MPS as a 269 2001 i Rp service this is not an MPS issue Yes No No No No No MPS A minor Warning F WARNING Unable to stop service Contact customer support NNU could not stop MPS as a ve a is iG a i 270 servi
18. could require a reboot No No No No No No 620 VNetVoIPGtwy 130 Minor Warning Call setup rejected because of insufficient QoS bandwidth Confirm engineering traffic guidelines for network Only shows in Event Viewer no Trap nadia No No No No No No 621 configuration VNetVoIPGtwy 131 minor Warning Dropped connected call from DN X to DN Y Incompatible codecs or Change or make available the correct Codec to match the insufficient media gateway resources Codec supported by the software at the far end of the call No No Yes Yes Yes Yes 622 VNetVoIPGtwy 200 major Error Generic System Error IA wide assortment of problems See event text for details Report error to ITAS to inform No No No No No No 623 designers VNetVolPGtwy 201 major Warning Generic System Warning A wide assoriment of problems See event text for details Report error to ITAS to inform aa No Ne No No a 624 designers VNetVoIPGn 202 Maj W Registry import probl Report error to ITAS Problem with importi 7 a letVolPGtwy ajor arning egistry import problems ieport error to roblem with importing vngway reg is No m N a No VNetVoIPGh 203 Maj W Registry import probi Report error to ITAS Problem with importi 7 ee letVolPGtwy ajor arning fegistry import problems eport error to roblem with importing vngway reg No No N No No No VNetVoIPGh 204 Maj W Registry import probi Report error to ITAS Problem with importi y on letVolIPGtwy ajor arning fegistry import problems eport error to roblem with
19. events are either a missing dependent component MPS or MSM or an OS related problem Unable to initialize a timer socket signaling channel to the core No 594 UTPS 3000 critical Error UTPS terminating due to problem with RUDP Rx socket error _ Ifthe voice watchdog service Is NOT running you will need to restart the UTPS service All UTPS events written to the NT event log are fatal and will cause the UTPS to shutdown The reasons for these events are either a missing dependent component MPS or MSM or an OS related problem Unable to initialize a timer socket signaling channel to the core No No No No No 595 UTPS 3000 critical Error Unable to connect to the Media Services Manager error TF the voice watchdog service Is NOT running you will need to restart the UTPS service All UTPS events written to the NT event log are fatal and will cause the UTPS to shutdown The reasons for these events are either a missing dependent component MPS or MSM or an OS related problem Unable to initialize a timer socket signaling channel to the core No No No No No 596 UTPS 3000 critical Error Unable to open a FUMP channel error TF the voice watchdog service Is NOT running you will need to restart the UTPS service All UTPS events written to the NT event log are fatal and will cause the UTPS to shutdown The
20. firmware that is incompatible with the current Call Server loa Customer should contact installer to change Call Server load or the sef Customer should contact installer to change Call Server load lor the set IMSCid 271 Sev P8 Cat A No No No No No 728 Voice Software 323 minor Warning This event is generated when the short term alarm threshold has been surpassed in the Digital Trunk Interface module for the detection of a degraded minute The module is in a no new calls state DTCM 11 Intervention is required to find out why the Intervention is required to find out why the Digital Trunk Interface module is alarmed MSCid 323 Sev P5 Cat C No Yes 729 Voice Software 324 minor Warning This event is generated when the short term alarm threshold has been surpassed in the Digital Trunk Interface module for the detection of a severely errored second The module is in a no new calls state DTCI 1 Intervention is required to find out why the Digital Trunk Interface module is alarmed Intervention is required to find out why the Digital Trunk Interface module is alarmed MSCid 324 Sev P5 Cat C No No No No No 730 Voice Software 325 minor Warning This event is generated when the short term alarm threshold has been surpassed in the Digital Trunk Interface module for the detection of a lerrored second The module is in a no new calls state D
21. importing vngway reg No No Na No N6 No Voice CTE critical Error CTE MSC Driver Initialization Error Exit Error is Ox03nn Error 0x03nn Please collect the files CteDiag log and All CTE device driver errors have the CteDiag bak ensure the Voice CTE service has restarted anthex base 0x0300 Driver errors which report this problem to your support representative do not have specific messages are 25 reported as Error 0x03nn This No No No No No No generic message is rare 628 Voice CTE critical Error CTE MSC Driver Initialization Error Exit Error is 0x0301 An invalid handle passed to the driver Please collect the filegdInternal unexpected error CteDiag log and CteDiag bak ensure the Voice CTE service aay has restarted and report this problem to your support No No No No No No 629 representative lt UDR0015 gt Voice CTE critical Error CTE MSC Driver Initialization Error Exit Error is 0x0302 Device is not open Please collect the files CteDiag log and Internal unexpected error CteDiag bak ensure the Voice CTE service has restarted anfi 257 report this problem to your support representative No No No No No No 630 lt UDR0016 gt Voice CTE critical Error CTE MSC Driver Initialization Error Exit Error is 0x0306 Device is already open Please collect the files CteDiaglog Internal unexpected error and CteDiag bak ensure the Voice CTE service has restartefi a57 and report this problem to your support representative No No No No No No 631 lt
22. or critical Error NAT 3 values are invalid Fix Port Range entries They are invalid bs nace oF Outside port values are 5 i m mA ie ip BCM Alarms Traps Page 7 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B Cc D E F G H T J K L M Component ID Alarm Event ID Alarm p s N 2 eventSource Trap eventid Trap Alarm Severity Trap Type Problem Description Alarm eventDescr Trap Action Req d Comments lew Changed in BCM3 5 New Changed in BCM3 6 3 7 BCM 3 0 BCM3 5 BCM3 6 BCM3 7 mspQoSMP minor Warning Could not read registry value 2 Possible registry corruption Check to see if Could not set the Firewall status Machine System CurrentControlSet mspQoSMP ParametersSetting status to Disabled 4035 FWFilters Status is set to either Disabled or Enabled No Na No No No Na 298 mspQoSMP critical Error Could not create data directory 2 Check the registry value Machine Software Nortel Could not log Firewall Filter data to th 4036 Networks Voice Net RunTimeDir to see if the directory is a_ data directory specified in the Regist No No No No No No 299 valid directory key RunTimeDir mspQoSMP critical Error Could not create log file 2 Make sure that d Data Files Nortel Networks Unified Could not create text log file to d Dat Manager FWLogs is a writ
23. reasons for these events are either a missing dependent component MPS or MSM or an OS related problem Unable to initialize a timer socket signaling channel to the core No 597 UTPS 3000 critical Error Unable to open RUDP socket error TF the voice watchdog service is NOT running you will need to restart the UTPS service All UTPS events written to the NT event log are fatal and will cause the UTPS to shutdown The reasons for these events are either a missing dependent component MPS or MSM or an OS related problem Unable to initialize a timer socket signaling channel to the core No 598 UTPS 3000 critical Error Unable to get a timer from the OS TF the voice watchdog service is NOT running you will need to restart the UTPS service All UTPS events written to the NT event log are fatal and will cause the UTPS to shutdown The reasons for these events are either a missing dependent component MPS or MSM or an OS related problem Unable to initialize a timer socket signaling channel to the core No No No No No 599 UTPS 3000 critical Error UTPS is being shut down TF the voice watchdog service is NOT running you will need to restart the UTPS service All UTPS events written to the NT event log are fatal and will cause the UTPS to shutdown The reasons for these events are either a missing dependent component MP
24. resolve the address conflict reconnect the networfiD 4199 Address gt Network operations on this system may be disrupted as a_ connection and reboot the machine if needed No No No No No No 491 result Topip critical Error The system detected an address conflict for IP address lt IP Address gt Disconnect the network connection for the interface with lt IP with the system having network hardware address lt Hardware Address resolve the address conflict reconnect the networ Address gt Network operations on this system may be disrupted as a_ connection and reboot the machine if needed No No Yos Yes Yes Yes 492 result 493 TintSvr 7000 warning Information The MS Telnet Service has started successfully No action required No No No No No No 494 ToneSrvr 257 warning Information __ ToneSrvr Starting None Yes No No No No No 495 ToneSrwr 258 warning Information ToneSrvr Terminated None Yes No No No No No ToneSrvr critical Error IP Music initialization failure Service shutting down Please disable the ToneSrvr by configuring your IP Music source as Audio Jack Contact Customer Support for further Yes No No No No No 496 assistance BCM Alarms Traps Page 14 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H l J K L M gt oe aon
25. t failed to start resolve the problem call for Support the failure in the root parent service 3003 The root service needs to be started Yes No Yos Yes Yes Yes manually 798 VoiceWatchdog ET critical Error 7 Service Name Failed to start San meem manually If unable to resolve the problem ve No Ves ves ves Tos 800 VoiceWatchdog 3005 critical Error Service Service Name stopped unexpectedly Watchdog will restart this service No action required Yes No Yes Yes Yes Yes 801 VoIPSipGateway 100 minor Information Service SIP VolP Gateway Installed No action required No No No No No No 802 VoIPSipGateway 101 minor Information Service SIP VolP Gateway Removed No action required No No No No No No 803 VoIPSipGateway 102 warning Information Service SIP VolP Gateway started No action required No No No No No No 804 VoIPSipGateway 105 warning Information Service SIP VolP Gateway stopped No action required No No No No No No 805 VolPSipGateway 110 minor Error Missing Registry Parameter Report error to ITAS Points to a build or upgrade error No No No No No No VolPSipGateway 13 critical Error Syntax error in configuration registry entry for Address book Check HKLM Software Nortel Networks VolPGateways SI Gateway Gateway Data Address Book entries for correct No No No No No No 806 information ve VolPSipGateway 114 minor Warning Invalid Configuration file parameter Check gateway type parameter in remotegateway cig table file NG i m a ne NG 808 VoI
26. 003 MSM failed This is not an MGS No No No No No No 257 issue ea MGS om critical Error Mgs Shutting down due to fatal error Look to previous log entries for error details a emor was reported by an MGS ie vas a A E MGS critical Error Mgs Shutting down due to MSM communication failure Investigate and correct the cause and restart the system The Media Services Manager MSM has shut down unexpectedly This is 3005 E No No Yes No No No 259 MGS critical Error Mgs Shutting down due to MPS communication failure Investigate and correct the cause and restart the system The Media Path Server MPS has 3006 shut down unexpectedly This is not No No Yes No No No 260 an MGS issue MGS critical Error Mgs Shutting down due to resource limits query failure Look to previous log entries for error details A request to the Media Services 3007 Manager MSM failed This is not an No No Yes No No No 261 MGS issue MGS critical Error Mgs Shutting down due to configuration query failure Look to previous log entries for error details A request to the Media Services 3008 Manager MSM failed This is not an No No Yes No No No 262 MGS issue 263 MGS 3090 critical Error aught lt exceplion gt Submit a CR and attach ZiP ed log files archlog Software bug No No No No No No MGS critical Error NnuServiceStartService retumed error lt error gt Investigate and correct the cause and restart the system NNU failed to start the MGS as a 3091 service This is not
27. 603 VNetManager 301 warning Information Voice Net Manager started No action required No No No No No No 604 VNetManager 304 warning Information Voice Net Manager stopped No action required No No No No No No VNetManager minor Warning Failed to open configure or the entry is empty in D Data Files Nortel Remote gateway table is empty If BCM has VolP keycodes 306 Networks VoIP Gateway remotegateway cig and Direct routing mode user should populate this table No No No No No No 605 606 VNetQoSMonitor 203 warning Information Voice Net QoS Monitor started No action required N A No No No No No No 607 VNetQoSMonitor 204 warning Information Voice Net QoS Monitor stopped No action required N A No No No No No No VNetQoSMonit i Informati Voice Net QoS Monitor flagged fallback No acti ired Indication VolP gw has taken action Boe letQoSMonitor 205 warning information oice Net QoS Monitor flagged fallbacl lo action requires indication VoIP gw has taken action N No Vea Ysa Vee Yes VNetQoSMonit i Informati Voice Net QoS Monitor exited fallback No acti ired Indication VolP gw has taken action 608 letQoSMonitor Be warning information oice Net QoS Monitor exited fallback lo action requires indication VoIP gw has taken action NG No Yes Ves ves Ves 610 VNetVoIPGiwy 100 minor Information Service H 323 VoIP Gateway Installed No action required No No No No No No 611 VNetVoIPGiwy 101 minor Information Service H 323 VolP Gateway Removed No actio
28. 7s is not compatible with this version of s No action required No No No No No No 174 FTMSS 324 critical Error Could not open map file s No action required No No No No No No Generic SNMP NA NA Cold Start No action required A coldStart trap signifies that the sending protocol entity is reinitializing itself such that the agent s configuration or the rotocol entity N A implementation may be altered This il No No No No No No an SNMP Agent only trap and will not generate any events 175 Generic SNMP NA NA Warm Start No action required A warmStart trap signifies that the sending protocol entity is reinitializing itself such that neither the agent configuration nor the protocol entity N A implementation is altered This is an No No No No No No SNMP Agent only trap and will not generate any events 176 Generic SNMP N A N A Link Down No action required A linkDown trap signifies that the sending protocol entity recognizes a failure in one of the communication NA links represented in the agent s No No No No No No configuration This is an SNMP Agent only trap and will not generate any 177 events Generic SNMP NA NA Link Up No action required A linkUp trap signifies that the Sending protocol entity recognizes tha lone of the communication links represented in the agent s N A configuration has come up This is an No No No No No No SNMP Agent only trap and will not generate any events 178 HotDeskin critical Error HotDesking
29. 8 Package lt package version gt Workstation Name lt name gt No No No No No No 377 Security major Failure Audt Logon Failure Reason Unknown user name or bad password User No action required However this event may Indicate an un Name lt user name gt Domain lt domain gt Logon Type lt type gt Logon authorized access attempt 529 Process User32 Authentication Package lt package version gt No No Yes Yes Yes Yes 378 Workstation Name lt name gt Security E waring Success Audit a ad User Name lt name gt Domain lt domain gt Logon ID lt id gt No action required Ma AG m hg ae NG Security major Failure Audit Privileged Service Called Server NT Local Security Authority 7 No action required This event does not indicate a security Authentication Service Service LsaRegisterLogonProcess Primary breach you can safely ignore it User Name SYSTEM Primary Domain NT AUTHORITY Primary 577 Logon ID 0x0 0x3E7 Client User Name lt User gt Client Domain No No No No No No lt Domain gt Client Logon ID 0x0 0x1234 Privileges SeTcbPrivilege 380 Security warning Success Audit Privileged Service Called Server NT Local Security Authority 7 No action required Authentication Service Service LsaRegisterLogonProcess Primary User Name SYSTEM Primary Domain NT AUTHORITY Primary 577 Logon ID lt id gt Client User Name ee_admin Client Domain lt domain gt No No No No No No Client Logon ID lt id gt Privileges SeTebPri
30. 97 Sev P1 Cat B me m no Ns is fis 751 action is required 752 Voice Software 998 warning Information Telephony time has been synchronized with the System time No action required MSCid 998 Sev P4 Cat B No No No No No No 753 Voice Software 999 warning Information Unknown alarm detected Alarm code 1 Contact your local support group MSCid 999 Sev P7 Cat B No No No No No No zal VoiceCTI critical Error Less than 5 voice file space avail a nol aa especially check the General __ Disk full data partition condition ie Ns Ves Yes wes You VoiceCTI critical Error All CaliPiiot ports busy change resource allocation All voice ports in use Enable additional voice ports to avoid nS io as Ms 7a a 755 this situation VoiceCTI minor Warning Restart BCM so that change in Call Center refresher channel will take Restart VoiceMail to have the new Refresher Channel value fn 258 No No No No No No 756 effect effect VoiceCTI oe minor Warning SetPortCapability voice failed no resource Voice ports need to be allocated for the media services card Ne is an Ni ig 757 so that voice mail will function VoiceCTI warin Information SetServiceStatus PENDING No action required This event Is NOT passed via the 758 ee 7 i mbLogMessage APL Ng No Ne Ne Ne Ne VoiceCTl warning Information SetServiceStatus RUNNING No action required This event Is NOT passed via the Ra As is Ae m E 759 mbLogMessage API VoiceCTI warin Information SetServiceStatus STOPPED No action r
31. BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls Revision History Rev Date Changes Comments 0 1 2 18 2004 Changed to new numbering format Carried over older 2 2 3k list Added version history removed BCM 3 5 top alarms tab as it can be sorted oe 3 9 2004 om BCM Alarms Trap tab 1 0 3 12 2004 Added comment to Modem 52 alarm 14 3 12 2004 Initial issue for BCM 3 6 Included new mspgosmp SRG NetIQ and voice software alarms 12 3 15 2004 Updated SRG alarms to correct descriptions Added new comments to perctrs event 4 3 3 17 2004 ak ede Microsoft References in Comments Q00865725 and added Print 1 4 3 22 2004 Updated UPS Alarms to actual alarms found during testing 1 5 3 24 2004 Removed working red green colors Updated Summary tab This is the issued version for BCM 3 6 Updated test results with latest PV checklist information Updated SSM Events 1007 2008 and 3015 added 2 0 5 17 2004 comments around CR Q00880476 as well took them off the top alarm list Added UPS 1300 and 1320 and removed 1016 Added TCPIP event ID 4198 Added 4 generic SNMP only traps to the list Updated summary tab 2 1 8 29 2005 Upissued to include BCM 3 7 no new alarms comparing to BCM 3 6 Changed name to better reflect the scope of this document 11 14 2005 BCM35_Alarms_SNMPTraps changed to 3 0e BCM_3 x_Alarms_SNMPTraps Revisions Page 1 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls Summary and Definitions of Alarm Totals
32. Comments lew Changed in BCM3 5 lew Changed in BCM3 6 3 7 BCM 3 0 BCM3 5 BCM3 6 BCM3 7 atapi critical Error The device Device ScsiPort0 did not respond within the timeout For the drives in question these timeout message are not period serious if they occur at system boot However if several of these messages appear in the system log during normal 9 system operation they should be investigated Please then No No Yes Yes Yes Yes contact Nortel Networks support team 3 F Autochk 1001 warning Information Checking file system on lt drive gt The type of the file system is No action required Ne Ns Ne Ne Ne Ne 5_ BcmAmp 257 warning Information BomAmp version s has started None Yes No No No No No 6 _ BcmAmp 258 warning Information Shutdown Complete None Yes No No No No No BcmAmp critical Error IP Music Error Integrated MOH player malformed songs cig file Please disable the BomAmp player by configuring your IP Unable to proceed service shutting down Music source as either Audio Jack or Network Audio m Contact Customer Support for further assistance ki No No No No No T BcmAmp critical Error IP Music Error Integrated MOH player unable to initialize network __ Please disable the BomAmp player by configuring your IP connection Service shutting down Music source as either Audio Jack or Network Audio ae Contact Customer Support for further assistance Yes No Na No Na 8 BcmAmp critical Error IP Music Error Integrated MOH player ini
33. If it is running then stog No No No No No No 58 it and restart it 59 ctsServer 118 warning Information Processing of keycode input file in progress No action required No No No No No No 60 cisServer 119 warning Information Processing of keycode input file completed No action required No No No No No No 61 cisServer 122 warning Information Trial has expired No action required No No No No No No cisServer ma critical Error Error applying keycode lt keycode value gt lt Information from Specific to Information from component No No No No No No 62 component gt 63 cisServer 125 critical Error Error applying keycode lt keycode value gt No action required No No No No No No 64 cisServer 126 warning Information lt Trial functionality gt expired No action required No No No No No No CTE critical Error Changes have been detected in the KSU configuration Restart all TA Restart all TAPI applications to use with the new 257 applications to use with the new configuration configuration No No No No No No 65 CTE minor Warning A CTE application attempted to register with CTE before the Voice g the application is not behaving correctly restart it after the service had fully initialized error lt error code gt If the application is nfVoice CTE service has started 258 behaving correctly restart it after the Voice CTE service has started No No No No No No 66 lt RTR001 gt 67 CTE 258 minor Warning KSU connection is down all devices are dis
34. Information a 5 fis Va yas va 463 degrees C System Status Monitor minor Warning T GPUFan Value Below normal Tolerance T Check GPU Fan CPU FAN FANT And FAN2 2000 2 Fan1 Value failed in Tolerance 2 Check Fan 1 Warnings Yes No No Yes Yes Yes 464 3 Fan2 Value failed in Tolerance H 3 Check Fan 2 465 System Status Monitor 2001 minor Warning HDD i near or on its capacity Check HDD i Capacity Hard Drives Capacity Warnings Yes No Yes Yes Yes Yes System Status Monitor minor Warning Unable to get H Drive from system environment No Action Required SSM failed to retrieve the Information of SSM failed to retrieve the information HDD from system This HDD drive will not be monitoredof HDD from system This HDD 2002 by SSM drive will not be monitored by SSM Yes No No No No No 466 System Status Monitor minor Warning T Physical Memory near or on its capacity No Action Required its recommended that an assesment be Physical and Logical Memories 2003 2 Virtual Memory near or on its capacity made of memory utilization of your BCM Warning Yes No Yes Yes Yes Yes 467 System Status Monitor minor Warnin 1 Physical RAM size less than expected Increase Physical RAM size in next maintenance window to Increase Physical RAM size aes Bete 5 increase tho BGM performance i Yes No No No No No System Status Monitor minor Warning T Bytes Tolal sec greater than 25 of LAN WAN 7 speed No Action Required LANT LAN2 and WAN Wa
35. MP 7001 warning Information The SNMP Service has started successfully No action required No No No No No No 427 SNMP Trap Agent 101 warning Information The Small Site Trap Agent DLL has been loaded No action required No No No No No No 422 5NMP Trap Agent 102 warning Information The Small Site Trap Agent DLL has been unloaded No action required No No No No No No 423 5rv 2000 critical Error The server s call to a system service failed unexpectedly Contact Support No No No No No No Srv eritical Error The server was unable to allocate from the system nonpaged pool Contact Support 424 2ng because the pool was empty cee i No No No No No No Sw mE minor Warning The server was unable to allocate a work item 2 times in the last 60 Contact Support Ni ius Ns NB Ne iis 425 seconds mE SSH Secure Shell Server A minor Warning Warning DNS lookup failed for 3001 300 300 300 Rone DNS Took snot required ardar to Tog in through Yes No i is a 5 427 Survivable Remote Gateway 1200 warning Information SRG Starting No Action Required No Yes No No No No 428 5urvivabie Remote Gateway T201 warning Information SRG is shutting down No Action Required No Yes No No No No 420 Survivable Remote Gateway 1204 warning Information DN XXXX Test Local Mode Test feature No Yes No No No No Survivable Remote Gateway warning Information 1205 DN XXXX Local Mode Firmware is out of sync with Main Office Call Indicates that IP set FW on main office has been upgraded
36. No IPSeciKE critical Error Gould not initiate ISAKMP SA lt local IP Addr gt to lt remote IP Addr gt Check settings and Connection 191 3 No No No No No No T92 IPSecIKE a warning Information Deleting ISAKMP SA from lt local IPAddr gt to lt remote IP Addr gt No action required No No No No No No IPSeciKE tical E N local IP Addr gt fi te IP Addr gt loggi Check seni d Connecti ii eci 5 critical Tror jo response on lt local r gt from lt remote ir gt logging out Check settings and Connection Ne a ie as Ne Nie IPSeciKE Tical E local IP Addr gt Local interface down logging out of TP Addr heck local interface setup a eci a critical Tror z ocal r gt Local interface down logging out of lt remote ir Check local interface setup No Ne Ne No Na Na IPSeciKE critical Error Gouid not initiate Quick Mode from lt local IP Addr gt to lt remote IP Check setings and Connection 7 No No No No No No 195 Addr gt IPSeciKE itical E PFS required on lt local IP Addr gt but not provided b te IP Addr Check PFS sett fe sid ae E eriical Tor required on lt local r gt but not provided by lt remote ir Gheck PFS setting on remote side rs ic ras E To 197 IPSeciKE T0 critical Error No local interface for lt local IP Addr gt Check local interface setup No No No No No No IPSeclKE F minor Warning Unauthenticated Informational message received on lt local IP Addr gt No action required an re Te N O Ns 198 from lt remote IP Addr gt PSeckKE minor War
37. No Yes No No No No 430 Server and the required FW version is available on the SRG 431 5urvivable Remote Gateway 1206 warning Information DN XXXX Local Mode Set Firmware Upgrade in Progress No Action Required No Yes No No No No 432 5urvivabie Remote Gateway 1207 warning Information DN XXXX Normal Mode Set Redirected to Main Office No Action Required No Yes No No No No 433 5urvivabie Remote Gateway 1208 warning Information DN XXXX Local Mode Redirection Pending Set on call No Action Required No Yes No No No No Survivable Remote Gatewai jwarnin Information No Action Required 434 ij 120 DN XXXX Local Mode Firmware Upgrade Pending Set on call i No Nes ne Ha Ng Na 435 5urvivabie Remote Gateway 2200 minor Warning DN XXXX Invalid ID 1 No endpoint in Gatekeeper database Indicates configuration problem No Yes No No No No 436 Survivable Remote Gateway 2201 minor Warning DN XXXX Invalid ID 2 ID unknown within the Call Server Indicates configuration problem No Yes No No No No Survivable Remote Gateway 2202 minor Warning DNXXXX Invalid ID 3 Endpoint in Gatekeeper database is Indicates configuration problem Ra a is iis ae A 437 Originating Call Server 438 Survivable Remote Gateway 2208 minor Warning Permission Denied 1 No configured Installer Password Indicates configuration problem No Yes No No No No Survivable Remote Gateway 2204 minor Warning Permission Denied 2 Branch User already registered with the TN Indicates confi
38. No action required Gan Never Occur on BOM during 106 Execution continues The service received an unsupported request normal operation No No Yes No No No 778 779 VoiceRecord 108 warning Information The service was stopped No action required No No No No No No 780 VoiceTimeSynch T001 warning Information Starting up NTP service version 3 0 server No action required No No No No No No VoiceTimeSynch 7001 warning Information No Time Adjustment Seconds seconds gt max of Seconds No action required 781 No No No No No No 782 VoiceTimeSynch 1001 warning Tnformation No Time Adjustment Seconds seconds gt min of Seconds No action required No No No No No No 783 VoiceTimeSynch 1001 warning Information Couldn t get registry information Stop and Start Voice TimeSync Service No No No No No No 784 VoiceTimeSynch T001 warning Information time adjustment of Seconds seconds gt max of Seconds No action required No No No No No No VoiceTimeSynch 1002 critical Error no response from NTP server check IP number or network connection check IP number or network connection 785 No No No No No No VoiceWatchdog warning Information KSU Down Telephony services will be stopped temporarily The alarm Voice Watchdog received the KSU KSU_UP will be received when the telphony services are Down from the Voice MSCService All 4000 being restarted services depending on Yes No Yes Yes Yes Yes VoiceMSCService will stopped 786 VoiceWatchdog warning Informa
39. PS battery charger failure An internal hardware failure exists Contact APC Support for assistance http www ape com go direct index ctm tag support Yes No No 580 UPS 301302 minor Warning UPS on bypass severe DC imbalance overload An internal hardware failure exists Contact APC Support for assistance httpv www ape com go direct index clm tag support No No No No No 581 UPS 301303 minor Warning UPS on bypass output voltage outside limits The UPS has switched automatically to bypass mode becau its output voltage was too high Contact APC Support for assistance http www ape com go direct index clm tag support Yes 582 UPS 301304 critical Error UPS on bypass top module fan needs repair IA hardware failure has caused the UPS to switch to bypass operation Since the UPS cannot support its load if a power failure occurs correct the failure as soon as possible Conta IAPC Support for assistance http www ape com go direct index ctm tag support Yes 583 UPS 301400 critical Error Base module fan needs repair An internal hardware failure exists Contact APC Support for assistance http www ape com go direct index ctm tag support Yes 584 UPS 301500 critical Error Base module bypass power supply needs repair An internal hardware failure exists Contact APC Support for assistance http www apc com go dire
40. PSipGateway 120 critical Error Cannot initializet H323 stack Report error to ITAS Windows or file system problem No No No No No No VoIPSipGateway 122 critical Error Cannot read info from license server Report error to ITAS Maybe permissions problem Refer tol N is ns ie ig N 809 development team BCM Alarms Traps Page 25 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls 2 VoIPSipGateway 123 minor Warning Keycode applied for unknown feature Keycode applied for more recent feature than software know Confirm Keycode server operation 810 r No No No No No No VolPSipGateway 124 Minor Error Quality of Service monitor connection not established Report error to ITAS May be a Windows resources problen that could require a reboot No No No No No No 811 VoIPSipGateway 130 Minor Warning Gall setup rejected because of insufficient QoS bandwidth Confirm engineering traffic guidelines for network Only shows in Event Viewer no Trap eth No No No No No No 812 configuration VoIPSipGateway 131 minor Warning Dropped connected call from DN X to DN Y Incompatible codecs or Change or make available the correct Codec to match the insufficient media gateway resources Codec supported by the software at the far end of the call No No No No No No 813 VolPSipGateway 200 major Error Generic System Error IA wide assortment of problems See event text for details Report error to ITAS to
41. PU Temperature recovered to less tha CPU Temperature Recovery 100 degrees C Information This alarm has been found to be insignificant as the CPU failure temperature is lower than 100 1007 degrees Celsius as per the CPU Yes No No Yes No No specifications Temperature alarms will be generated by SSM Event 3017 454 455 System Status Monitor 7008 warning Information HDD i Recovered No Action Required Hard Drives Capacity Information Yes No No Yes Yes Yes System Status Monitor T warning Information 1 Physical Memory Recovered No Action Required Physical and Logical Memories as No fis Ves Ves 456 2 Virtual Memory Recovered Recovery Information System Status Monitor warming Information 91 Physical RAM Recovered No Action Required Physical RAM size Recovery Information Cannot reproduce this 1010 alarm in lab setup as this requires Yes No No Yes Yes Yes 457 faulty hardware 458 System Status Monitor Tom warning Information GPU load Recovered No Action Required CPU Load Recovery Information Yes No No Yes Yes Yes BCM Alarms Traps Page 12 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H I J K L M gt Ce eel aa eau Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCM3 5 NewiChanged in 8cw3 63 7 Bom 3 0 Bema Bema Boma7 System Status Monitor warning In
42. S on battery Simulated power failure Wait for this test to complete Yes No No No No No UPS warning Information UPS enabling SmartBoost If this event occurs frequently decrease the Low Transfer Voltage of your UPS If the condition persists contact an 200200 electrician to analyze your utility power Yes No No No No No 549 UPS minor Warning Low battery condition The UPS cannot continue to use its battery power to support its equipment load The remaining runtime equals or is less than the runtime defined by its Low Battery setting Consider upgrading to a UPS that provides more runtime ETET You can use the APC UPS Selector page to identify the UPS Ya Na No Ne ig No that best meets your system s requirements http www ape com goldirectlindex cim tag selectors 550 55T UPS 200400 warning Information UPS runtime calibration cancelled None Yes No No No No No 552 UPS 200401 warning Information UPS runtime calibration cancelled by user None Yes No No No No No 553 UPS 200402 warning Information UPS runtime calibration aborted by power failure Retry the calibration when power is restored Yes No No No No No UPS minor Warning UPS unable to perform runtime calibration Capacity lt 100 The UPS battery capacity is less than 100 probably because of recent battery operation of the UPS Wait for the 200403 batteries to recharge and then retry the runtime calibration Yes No No No No No 554 UPS warning Information UPS enabling Smarttrim If this eve
43. S or MSM or an OS related problem Unable to initialize a timer socket signaling channel to the core No No No No No 600 UTPS 3000 critical Error 12 30 34 040 UTPS 1 MSM has closed the pipe to the UTPS shutting down Restart the BCM No No No No No No 601 VBMain critical Error VBMain error d Exit code d Send NT event log and stlog to development ITAS Manuail restart service or reboot BCM Logged if service failed to start Error number is that returned by GetLastError No BCM Alarms Traps Page 18 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H l J K L M Component ID Alarm Event ID Alarm F A x s ne r f a eventSource Trap eventid Trap Alarm Severity Trap Type Problem Description Alarm eventDescr Trap Action Req d Comments lew Changed in BCM3 5 New Changed in BCM3 6 3 7 BCM 3 0 BCM3 5 BCM3 6 BCM3 7 VNC Service warning Information The description for Event ID 1 in Source VNC service could not Most likely this BCM has been accessed through VNC Othe found It contains the following insertion string s The VNC service walthan this information no action is required 1 started from the Product Maintenance amp Support website No No No No No No 602
44. Software critical Error A device has been connected to a port which is not available for the Power down the system and disconnect the device from the MSCid 863 Sev P4 Cat F 678 ps device Type The affected port is 1 port identified Reconnect it to a valid port gd No No No No no Voice Software critical Error Software registrar error Error Type 1 Contact your local support group and get Event tracebacks MSCid 185 Sev P9 Cat F 69 Replace the Feature Cartridge with the most recent version No No Yes No No No 679 BCM Alarms Traps Page 21 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H l J K L M Component ID Alarm Event ID Alarm r 3 7 7 5 ne r f EATA eventid Trap Alarm Severity Trap Type Problem Description Alarm eventDescr Trap Action Req d Comments lew Changed in BCM3 5 New Changed in BCM3 6 3 7 BCM 3 0 BCM3 5 BCM3 6 BCM3 7 E Voice Software A warning Information A log Event has activated the emergency transfer relay No ction required The alarm was generated by a power as ais iis No Ng 7 681 Voice Software 72 critical Error TEI request error for ISDN emulator Event parameters 1 Withdraw the last request for a TEI MSCid 352 Sev P1 Cat No No No No No No Voice Software
45. TCM 1 Intervention is required to find out why the Intervention is required to find out why the Digital Trunk Interface module is alarmed MSCid 325 Sev P5 Cat C No No No No 731 Voice Software 326 minor Warning This event is generated when the short term alarm threshold has been surpassed in the Digital Trunk Interface module for the detection of controlled slip underflow The module is in a no new calls state DTCI 1 Intervention is required to find out why the Digital Trunk Interfac module is alarmed Intervention is required to find out why the Digital Trunk Interface module is alarmed MSCid 326 Sev P5 Cat C Yes 732 Voice Software 327 minor Warning This event is generated when the short term alarm threshold has been surpassed in the Digital Trunk Interface module for the detection of controlled slip overflow The module is in a no new calls state DTCM 1 Intervention is required to find out Intervention is required to find out why the Digital Trunk Interface module is alarmed MSCid 327 Sev P5 Cat C No Yes 733 Voice Software 328 minor Warning This event is generated when the short term alarm threshold has been surpassed in the Digital Trunk Interface module for the detection of a line code violation The module is in a no new calls state DTCM 1 Intervention is required to find out why the Digital Trunk Interface module is alar
46. UDR0017 gt Voice CTE critical Error CTE MSC Driver Initialization Error Exit Error is 0x0307 The requested CTI device cannot be used with this version of Most likely an installation problem 257 Windows Please verify the installation of the Voice CTE No No No No No No 632 service lt UDR0018 gt Voice CTE critical Error CTE MSC Driver Initialization Error Exit Error is 0x0310 The device driver for the requested CTI device is not installedMost likely an installation problem 257 Install the device driver and restart your application No No No No No No 633 lt UDR001 gt Voice CTE critical Error CTE MSC Driver Initialization Error Exit Error is 0x0311 The device driver interface module for the CTI deviceis Most likely an installation problem 257 invalid Please reinstall the device driver software lt UDR0021 No No No No No No 634 Voice CTE critical Error CTE MSC Driver Initialization Error Exit Error is 0x0315 Unable to start a new device driver execution thread Windows system resource problem 257 Terminate some applications and restart your application during initialization No No No No No No 635 lt UDR006 gt Voice CTE critical Error CTE MSC Driver Initialization Error Exit Error is OxFFnn Error OxFFnn Please ensure the Voice CTE service has Error from MSC driver initialization restarted If this fails to correct the problem then please colle 257 the files CteDiag log and CteDiag bak ensure the Voice MS No No No No No No
47. Yd Exit code d Send NT event log and stlog to development ITAS ManualllLogged if service failed to start Error o restart service or reboot BCM number is that returned by No No No No No No 347 GetLastError NwAdr en minor Warning The Microsoft Client Service for NetWare redirector has timed out one Contact Support Ne i NB Ni Ne No 348 lor more requests to lt Server name gt 349 OSPFMib 2 warning Information Service initializing No action required No No No No No No Perfctrs critical Error Unable to read 1O control information from NBT device In most cases no action is required However please check NBT NetBIOS over TOPIIP This the network connections of the BCM are working can happen when trying to monitor 3101 statistics from an inactive network No No No No No No adapter It can generally be ignored 350 Perio critical Error The Open Procedure for service RasRad in DLL rasrad dil failed This event should not be seen in BGM 3 0 In case ofits 1008 Performance data for this service will not be available Status code occurance in a BCM 3 0 machine please contact Nortel No No No No No No 351 returned is DWORD 0 Networks support team Perflio minor Warning The open procedure for service service name in DLL DLL name hadNo action required However please report the message 2002 taken longer than the established wait time to complete The wait time indicating the service name and the DLL name to support No No No No No No
48. able directory Files Nortel Networks Unified 4037 ManageriFWLogs No No No No No No 300 mspQoSMP critical Error Could not write log file 2 Make sure that d Data Files Nortel Networks Unified Could not create text log file to d Dat4 Manager FWLogs is a writable directory Files Nortel Networks Unified 4038 Manager FWLogs No No No No No No 301 mspQoSMP ies critical Error Terminating logging thread Logging will not be enabled on any Problem with Firewall Fillers logging function Contact Catastrophic failure of Firewall Filters RA 7A i m i i 302 interface Customer Support logging mspQoSMP critical Error Cant read an NDIS OID value Possible network interface card failure Cannot read the MAG address from 4040 one of the network interfaces No No No No No No 303 mspQoSMP minor Warning Can t start logging for device mspQoSMP d System may be low on resources Try rebooting the system Driver could not start the worker 4041 see if problem goes away If not contact Customer Support thread that logs packets Yes No No No No No 304 mspQoSMP critical Error Possible infinite loop 2 Possible link list corruption in driver Reboot systemand Detected possible linked list 4043 contact Customer Support corruption Attempts to repair list Yes No No No No No 305 mspQoSMP minor Warning Linked List has unexpected number of entries 2 Reboot system Count of entries in linked list is out of 4044 sync with the actual number Yes No No No No No 306 mspQ
49. abled No action required No No No No No No DCOM critical Error Unable to start a DCOM Server 3 as 4 5 nThe Contact Support 10001 error n amp quot 2 amp quot nHappened while starting this No No No No No No 68 command n 1 r n DCOM critical Error Access denied attempting to launch a DCOM Server The server is Contact Support 10002 CF6B5196 5214 11D3 8A85 000000000000 The user is 2 3 No No Yes No No No 69 SID 4 DCOM critical Error DCOM got error Logon failure unknown user name or bad password Contact Support There is a possibility that user can and was unable to logon lt computer name gt ee_admin in order to run ti change password for ee_admin either server 1338C614 888C 11D2 8F01 0080C79B65A2 from VNC or UM So to figure out 10004 what user did we can get the No No No No No No recording logs from BCM 70 DCOM critical Error DCOM got error The specified service is disabled and cannotbe __ Verily if the service lt Service Name is disabled and enable 10005 started attempting to start the service lt Serive Name gt with argumentfthe service lt Service Name gt if needed No No No No No No 71 Service in order to run the server DCOM critical Error The server 1338C620 888C 11D2 8F01 0080C79B65A2 did not The following actions should only be conducted by a Nortel register with DCOM within the required timeout Networks personnel 1 reboot 2 if problem perssists through VNC run miserver shutdown and mspTrace mut
50. acket handler failed size check Discarding message Contact Customer Support No No No No No No TI6 DECTOAM 1 critical Error Received bad packet from MediaServicesManager Contact Customer Support No No No No No No T17 DECTOAM 1 critical Error EmsConnectionOpen failed Contact Customer Support No No No No No No T18 DECTOAM 1 critical Error EmsSignalingchannelOpen failed Contact Customer Support No No No No No No PA Eee F critical Error EmsSignalingChannelDataSend failed twice in SendMonitorRequest Contact Customer Support a iio tio iis e NS critical Error ShutdownMediaChannels call to EmsSignalingchannelDataSend fallefContact Customer Support 120 DECTOAM 2 twice ue ji No No No Ne Ne Ne 121 DECTOAM 1 critical Error EmsMediaChannelOpen failed twice in GreateOamChannels Contact Customer Support No No No No No No 122 DECTOAM 1 critical Error SendNUSCommand index out of range Contact Customer Support No No No No No No aleeroni 7 critical Error EmsSignalingChannelDataSend failed twice in SendNUSCommand Contact Customer Support a 7 Na E ea iE FE PEGS P critical Error EmsSignalingchannelDataSend failed twice in SendNUSCommand Contact Customer Support N No N is NG ND ar rae i critical Error SendMaintenanceSessionEnd disable or enable are currently active Contact Customer Support iG No No Np Ne i critical Error SendMaintenanceSessionEnd failed callin Contact Customer Support 126 DECTOAM i EmsSignalingChannelDataSend i a No Na No No No Na 127 DECTOAM 1 cr
51. activated Parameters 1 0 Portable credit required 1 Set credit No No No No No No 673 required Voice Software eritical Error Incompatible Trunk Computer Module A Trunk Computer Module Check that the trunk Type programmed matches the module MSCid 255 Sev P9 Cat F cannot operate with the trunk Type assigned to it in Configuration Eve 61 parameters 1 Module Card Check that the trunk Type No No No No No No 674 programmed matches the module Voice Software critical Error Invalid Auto Answer Setting What this means is that a line has been s Change the trunk programming to manual answer MSCid 256 Sev P9 Cat F to auto answer but the type of trunk is not suitable for auto answer oe Event parameters 1 Module Card Change the trunk programming Yes No No No No Na 675 to manual answer Voice Software critical Error There are no more DTMF receivers that can be allocated DTMF if this alarm occurs frequently add additional DTMF receiver MSCid 267 Sev P8 Cat F 63 receivers are busy not working properly or have not been installed Tifto the system No No Yes Yes Yes Yes 676 line requesting a receiver is on port 1 Voice Software critical Error An invalid Trunk Computer Module has been connected to port 1 Power down the system Disconnect the Trunk Computer _ MSCid 343 Sev P8 Cat f Module from the indicated port and check module compatibili 67 for the specific country Replace the module with as required No No No No No No 677 Voice
52. are critical Error A Trunk Computer Module has been disconnected Event parameters Power down the system and check all connections to the MSCid 252 Sev P9 Cat C This 1 Module Card module Check that the module is properly seated If the only applies to trunk MBM s that shar problem persists replace the module a DS30 bus So CTM and BRI MBM s can generate this To reproduce this bring 2 CTM s or BRI MBM s on a A single DS30 and disconnect 1 of the A No T Yes Yas Yes MBM s On a running system the BCM requires a module to be lost for at least 2 minutes before reporting alarm 50 51 52 669 Voice Software critical Error Radio 1 has been removed from service due to an error An Perform diagnostics on the basestation MSCid 300 Sev P6 Cal C 53 accompanying Event message will indicate an explicit reason for the No No No No No No 670 radio failure Voice Software warning Information A software download to the basestations has started No action Wait for Event 55 required During basestation download system performance may be od sluggish and wireless functionality will not be complete No No No No No No 671 672 Voice Software 55 warning Information All downloads are complete No action required No No No No No No Voice Software warning Information No more credits available for portables or sets More credits must be Acquire more portable credits MSCid 275 Sev P9 Cat F acquired before all the registered portables or installed sets can be 59
53. ature exceeded Make sure that there is adequate clearance around the UPS and that the UPS ventilation ports are not blocked Allowing the UPS to continue to operate in this condition can damage the UPS If the condition persists contact APC Support for assistance http www ape com go direct index clm tag support Yes 591 UTPS 2000 minor Warning DN xyz is experiencing incoming voice packet loss while on a call receiving fewer voice packets than it is expecting Ttigit the message is persistent the BCM is experiencing networkxyz is the IP set s DN the UTPS log routing difficulties More quantitative information is available ip No Yes Yes 592 UTPS 3000 critical Error lt date gt lt time gt UTPS 1 MPSMI is OFF LINE TF the voice watchdog service is NOT running you will need to restart the UTPS service All UTPS events written to the NT event log are fatal and will cause the UTPS to shutdown The reasons for these events are either a missing dependent component MPS or MSM or an OS related problem Unable to initialize a timer socket signaling channel to the core No 593 UTPS 3000 critical Error RUDPInit initialization failure error If the voice watchdog service is NOT running you will need to restart the UTPS service All UTPS events written to the NT event log are fatal and will cause the UTPS to shutdown The reasons for these
54. aul eeu Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCM3 5 NewiChanged in 8cw3 63 7 Bom 3 0 Bema Bema Bcma7 ToneSrvr critical Error IP Music Error IP Gateway unable to open the FUMP channel Please disable the ToneSrvr by configuring your IP Music 772 Service shutting down source as Audio Jack Contact Customer Support for further Yes No No No No No 497 assistance 498 UPS 7000 warning Information PowerChute PLUS Version 5 2 1 stopped None No Yes No No No No 499 UPS 1001 warning Information F PowerChute PLUS Version 5 2 1 started None No Yes No No No No 500 UPS 1002 warning Information Communication Established None Yes No No Yes Yes Yes 501 UPS 1004 warning Information UPS self test passed None Yes No No No No No ae UPS 408 warning Information Administrative shutdown Save files and shut down programs or cancel the shutdown Ved NE Ne NG Ne Ne 503 UPS 1006 warning Information Shutdown cancelled None Yes No No No No No 504 UPS 1018 warning Information Smart Cell signal restored None Yes No No No No No 505 UPS 1030 warning Information Minimum redundancy regained none Yes No No No No No 506 UPS 1033 warning Information Battery added None Yes No No No No No UPS warning Information Battery removed None if sufficient battery power still exists to support the load If battery removal causes another event of higher 1034 severity re insert or replace the battery immediately Ye
55. between the analog trunk and the network when a line is released was not properly completed The analog turnk is unusable until the disconnect completes Port 1 Check the trunk interface with the network to determine if it operating correctly Check the trunk interface with the network to determine if it operating correctly MSCid 263 Sev P8 Cat C Yes 725 Voice Software 265 minor Warning When seizing a trunk to make an outgoing call a handshake must occi between the Call Server trunk and the network before digits can be dialled This event indicates that this handshake failed since the network did not acknowledge the Call Server request to seize the line The trunk is unusable until the handshake is properly completed Port 1 Check the trunk interface with the network to determine if it operating correctly Check the trunk interface with the network to determine if it operating correctly MSCid 265 Sev P7 Cat C Yes 726 Voice Software 270 minor Warning Invalid Message The Call Server is dealing with a multi byte message that it does not understand while trying to initialize a set TN 1 If thi event occurs many times unplug the set wait for 3 minutes then repl the set May be caused by a noisy line If the event occurs many times unplug the set wait for 3 minutes then replug the set IMSCid 270 Sev P8 Cat A 727 Voice Software 271 minor Warning A set has
56. ce this is not an MPS issue MPS minor Warning WARNING FUMP message could not be sent Contact customer support Could not send fump message 2003 through EMS FUMP channel this is Yes No No No No No 271 not an MPS issue MPS minor Warning FWARNING Codec incompatible call dropped Change or make available the correct Codec to match the Call dropped due to incompatible 2004 Codec supported by the software at the far end of the call codecs this is not an MPS issue Yes No No No No No 272 MPS minor Warning WARNING Endpoint d ed registration failed Contact customer support Failed to register an endpoint due to unknown endpoint type or duplication 2005 this may not be an MPS issue Yes No No No No No 273 MPS critical Error TERROR Unable to allocate memory MPS service aborted May need to reboot the system System is low on memory and cannot 3001 allocate resources in the driver this is Yes No No No No No 274 not an MPS issue z MPS a critical Error ERROR Unable to initialize MPSMI MPS service aborted Restart system contact customer support Cannot nfiaizs MPSM Wis snot ar ves A U i m E MPS critical Error FERROR Unable to connect to MSM ro d MPS service aborted Restart system contact customer SUpport Cannot connect to Media Service 3003 Manager this is not an MPS issue Yes No No No No No 276 MPS critical Error FERROR Unable to open FUMP channel MPS service abored Restart system contact customer support Media service manager could not
57. ct index cfm tag support No No No No No 585 UPS 301600 critical Error UPS battery needs replacing Replace all faulty batteries To order replacement batteries see the following Web page http www ape com go direct index cfm tag battery No No No No UPS 310001 minor Waring Below lower ambient temperature threshold Check heating and ventilation systems Yes No 587 UPS 310002 minor Warming Exceeded upper ambient temperature threshold Check air conditioning systems and make sure equipment is adequately spaced for proper ventilation Yes No BCM Alarms Traps Page 17 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H Component ID Alarm eventSource Trap Event ID Alarm eventld Trap Alarm Severity Trap Type Problem Description Alarm eventDescr Trap Action Req d Comments New Changed in BCM3 5 New Changed in BCM3 6 3 7 BCM 3 0 BCM3 5 BCM3 6 BOM 37 588 UPS 310101 minor Warning Below humidity threshold Check air conditioning and humidity control systems Yes No No No No No UPS 310102 minor Warning Exceeded upper humidity threshold Check air conditioning and humidity control systems Yes 590 UPS 310700 minor Warning Maximum internal UPS temper
58. ctCig _ Contact Customer Support Ne fio No No No a 83 DECTMtce critical Error MCService CreateApiEvents Create Release Event failed API will faill Contact Customer Support 84 DECTMtce oy Error Ng y No ne me No critical Error MCServide CreateApiEvents Create Release Done Event failed API Contact Customer Support a fis aS aa No i 85 DECTMtce will fail Error critical Error MCService CreateApiEvents Create Reconnect Event failed API will Contact Customer Support 86 DECTMtce 258 fail Error No No No No No No critical Error TOThread InitComPort Caught exception s creating Contact Customer Support 87 DECTMtce 255 CDectComPort No No No No Ng No 88 DECTMtce 256 critical Error MCService InitComPort Error creating COM port Contact Customer Support No No No No No No 58 critical Error MCService InitComPort caught exception creating CDectComPort Contact Customer Support Na i Ke No Ne 89 DECTMtce critical Error MCService InitlOSocket failed to put socket into non blocking mode Contact Customer Support 90 becTMice 256 eee No No No No No No 97 DECTMtce 256 critical Error MCService CloseSock failed with error Contact Customer Support No No No No No No BCM Alarms Traps Page 2 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D
59. d MSCid 400 Sev P9 Cat E Yes No No No No No Voice Software minor Warning A search of the terminal address table failed to find a TN that matched Report the problem and the software version IMSCid 401 Sev P4 Cal the TN of the device that is initializing and requesting its LAD The 401 device will fail to initialize This is a software error that can occur on Yes No No No No No initialization of any TCM peripheral Report the problem and the 743 software version Voice Software minor Warning Attempt to attach a device type to a port that is not supported in the __ Verify that all types of attached peripherals initialize and __ MSCid 608 Sev P6 Cat F software The device will not initialize nor be operational Verify that alllfunction Remove any unsupported device types 608 types of attached peripherals initialize and function Remove any Yes No No No No No 744 unsupported device types Voice Software minor Warning Cannot acquire a session This happens only on Companion devices Contact the installer to get the traceback data IMSCid 617 Sev P4 Cat A 617 F Yes No No No No No 745 Contact the installer to get the traceback data Voice Software minor Warning A bad message has been received by a CAP while getting key Contact the installer to get the event traceback data IMSCid 639 Sev P4 Cat A 639 information Contact the installer to get the event traceback data Yes No No No No No 746 Voice Software E minor Warning A call processing error ha
60. d element in the MMF and the MMF has First s is the vocab item 1 Failure Unknown vocabuary item s been converted to VES If not record element and perform No No No No No No 231 conversion VAi critical Error Severity 7 Componentfvps lt IVA gt lt BCN name gt Message Cant Reconfigure the number of media gateways First s is the port caps and second 232 4 set port capabilities to s s s is reason for failure No No YaF Ne ie No VAi warning Information Severity 1 Component vps lt IVA lt BCM name gt Message Call Configure more IVA poris 1 presented and no ports available to receive the call No No No No No No 233 VAMI warning Information Severity 1 Component vps lt IVA gt lt BCM name gt Message Terminate application from all admistrative lines 1 Class lt Subsystem MX gt mx_AnswerCall Invalid Handle 2 No No No No No No 234 235 eT g warning Information 215 The database engine 04909 0000 started No action required No No No No No No 236 JET 9 warning Information xxx The database engine stopped No action required No No Yes No No No 237 JET 16 warning Information exx The database is running recovery steps No action required No No No No No No 238 JET 69 warning Information exx Redoing log file wins j50 log No action required No No No No No No Rodclass critical Error Could not locate the device object for one or more keyboard pot Contact Support BOM FP1 Upgrades will fail to install 7 d
61. ddr gt IPSeciKE warming Information Delete message for protocol 1 received on lt local IP Addr gt from No action required 208 al lt remote IP Addr gt Ng No Np No No No IPSeciKE warming Information Established IPsec SAs on lt local IP Addr gt with lt remote IP Addr gt AH No action required 22 outbound SPI lt Hex Number gt AH inbound SPI lt Hex Number gt No No No No No No 209 IPSecKE warning Information Established IPsec SAs on lt local IP Addr gt with lt remote IP Addr gt ESHNo action required 23 outbound SPI lt Hex Number gt ESP inbound SPI lt Hex Number gt No No No No No No 210 IPSeciKE warming Information Deleting IPsec SAs on lt local IP Addr gt with lt remote IP Addr gt AH No action required 24 outbound SPI lt Hex Number gt AH inbound SPI lt Hex Number gt No No No No No No 211 IPSeciKE warning Information Deleting IPsec SAs on lt local IP Addr gt with lt remote IP Addr gt ESP No action required 25 outbound SPI lt Hex Number gt ESP inbound SPI lt Hex Number gt No No No No No No 212 IPSecKE critical Error Failed to Establish IPsec SAs on lt local IP Addr gt with lt remote IP Check settings and Connection 26 No No No No No No 213 Addr gt IPSeciKE warning Information Oakley d Mode proposal accepted on lt local IP Addr gt from lt remote No action required Na ia Na ms rv Ne 214 IP Addr gt IPSeciKE minor Warning Unknown Notify message 2d received on lt local IP Addr gt f
62. e critical Error The long term alarm threshold has been surpassed in DTCM 1 for th Check the logs and look for Events ranging from 315 336 If MSCid 316 Sev P8 Cat F Unavailable Seconds Error The most likely cause is an irregularity witithis alarm occurs more than once over a two week period the PSTN connections The cable connecting the DTCM to the networifcontact your local support group 40 termination point or external CSU has been disconnected or there is A No No Yes Yes Yes Yes problem with the signal from the network 659 Voice Software critical Error The long term alarm threshold has been surpassed in DTOM 1 for th Check the logs and look for Events ranging from 315 336 If MSCid 316 Sev P8 Cat F detection of Loss of Signal The most likely cause is an irregularity witi this alarm occurs more than once over a two week period the PSTN connections The cable connecting the DTCM to the networ contact your local support group a termination point or external CSU has been disconnected or there is d No No Yes Yes Yes Yes problem with the signal from the network 660 Voice Software Critical Error The long term alarm threshold has been surpassed in DTCM 1 for th Check the logs and look for Events ranging from 315 336 If MSCid 317 Sev P8 Cat F detection of Loss of Frame The most likely cause is an irregularity witthis alarm occurs more than once over a two week period the PSTN connections The cable connecting the DTCM to the networkcontact yo
63. e module is alarmed Intervention is required to find out why the Digital Trunk Interface module is alarmed MSCid 334 Sev P5 Cat C Yes BCM Alarms Traps Page 23 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H l J K L M i foes eel eal eal Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCM3 5 NewiChanged in 8cw3 63 7 Bom 3 0 Bema Bema Bcma7 Voice Software minor Warning This event is generated when the short term alarm threshold has been intervention is required to find out why the Digital Trunk MSCid 335 Sev P5 Cat C surpassed in the Digital Trunk Interface module for the detection of _ Interface module is alarmed remote alarm indication in time slot 16 The module is in a no new call 335 state DTCM 1 Intervention is required to find out why the Digital Yes No No No No No Trunk Interface module is alarmed 740 Voice Software minor Warning A reset has occurred in the Basic Rate Interface or Digital Trunk Obtain the traceback for the module that reset MSCid 367 Sev P5 Cat B 367 Interface module This event should only occur when the system first Yes No No No No No 741 boots 742 Voice Software 400 warning Information A warm start has been done No action required No action require
64. ed MSCid 672 Sev P1 Cat No No No No No No 716 Voice Software 208 warning Information Ettiquette System online No action required No action required MSCid 673 Sev P8 Ca No No No No No No 717 Voice Software 209 warning Information Ettiquette Demo system No action required No action required MSCid 675 Sev P8 Ca No No No No No No Voice Software critical Error Could not re enable all devices after a Call Server restore took place Customer should report event to installer to get tracebacks MSCid 224 Sev P8 Cal 224 Call Server will be restarted Customer should report event to installer Jo Yes No No No No No 718 get tracebacks Voice Software minor Warning Call Server backup failed Customer should contact installer to get the Customer should contact installer to get the SP event MSCid 226 Sev P8 Cat A 226 Yes No No No No No 719 SP event tracabecks tracabecks Voice Software critical Error Call Server restore failed Call Server will be restarted Customer shou Customer should contact installer to tracabecks IMSCid 229 Sev P8 Cat B y i N 7 K 720 contact installer to tracebacks bad i i 4 Voice Software critical Error An invalid event was received on a TCM channel Check that all devicdCheck that all devices on the system are supported and that MSCid 247 Sev P8 Cat B 247 on the system are supported and that the wiring to the devices is __ the wiring to the devices is correct No Yes No No No No 721 correct Voice Software mi
65. eg key err 1 Check if CDRTransfer registry entries are damaged No No No No No No pen reg key gistry g 35 CDATransfer 3088 critical Error Can t get current dir err 1 Check if you have permission to get current directory No No No No No No CDRTransfer 3088 critical Error Can t change to working dir err 1 Check if you have permission to go to CDRTransfer working Ne NG Ne Ne Ne Ne 36 directory ICDRTransfer ae critical Error Clip CDR data file error err 1 Check if CDRCIip exe is installed properly under the CDR m Na Ne N Ns NG 37 directory ICDRTransfer critical Error Find CDR data file error err 1 Check if there are GDR data files under CDR data file NG ais ie Ne Ne ii 38 directory 39 CDATransfer 3088 critical Error Can t get FTP connection err 1 Check if FTP configuration or network goes wrong No No No No No No ICDRTransfer ae critical Error Can t go to remote dir on FTP server err 1 Check if permission of destination directory on the client PC i io Ne aa i N 40 granted to CDRTransfer ICDRTransfer as critical Error ZpArchive err 1 Check if Zip32 dil is installed properly under the CDRTransfe NS Ni i Ne i NS 41 directory CDRTransfer critical Error Multiple instances are running exit Means multiple CDRTransfer instances are running 3090 simultaneously but only one survives No action is required Yes No No No No No 42 BCM Alarms Traps Page 3 BCM3 x_Alar
66. equired This event Is NOT passed via the 760 258 7 a mpoo Morao AT No No No No No No VoiceCTI critical Error Voice Mail may not have started You may have to restart the system lfStartServiceCtribispatcher failed This event Is NOT passed via the 259 problem persists contact your service representative These are 259 mbLogMessage API No No Yes No No No 761 even though they are errors VoiceCTI critical Error A call to SetServiceStatus failed If Voice Mail has started normally thdSetServiceStatus This event Is NOT passed via the Ino action is required However Voice Mail may not have started You mbLogMessage API 259 may have to restart the system If problem persists contact your servich No No No No No No representative These are 259 even though they are errors 762 VoiceCTI warning Information Current number of mbxes is greater than keycoded limit if the number of mailboxes initialized is greater than the __ This typically occurs immediately afte number of mailboxes enabled by keycode when a user a restore to anew system where attempts to login via unified messaging or the telset this evertkeycodes have not yet been applied 259 will be generated To resolve apply a mailbox expansion No No No No No No keycode to ensure the number of keycoded mailboxes is sufficient to enable all initialized mailboxes 763 VoiceCTI warning Information AAICGR calls cannot be parked since park prefix is set to None To resolve please configure the park prefix from U
67. es are A process has reported to the SSM ldown that either it or its monitored services 3000 are not fully functional Yes No Yos No No No 473 System Status Monitor critical Error 1 reports that all of its services are down Check the service that is reporting services are down A process has reported to the SSM that either it or its monitored services 3001 are all not functioning Yes No Yes No No No 474 System Status Monitor critical Error The time interval could not be set on the L E D S Board No immediate Action Required but If the condition persists Upon SSM initialization the time could contact Nortel Support not be set on the L E D S board A 2002 default value will be used tig No NO No No No 475 System Status Monitor ertical Error The number of timeouts could not be set on the LE D S Board No immediate Action Required but If the condition persists Upon SSM initialization the time could contact Nortel Support not be set on the L E D S board A 3009 default value will be used as po No No No na 476 System Status Monitor critical Error BGM Reset could not be set on the L E D S Board No immediate Action Required but If the condition persists Upon SSM initialization the time could contact Nortel Support not be set on the L E D S board A 3004 default value will be used es No No No No No 477 BCM Alarms Traps Page 13 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls
68. ess Connection manager service depends on the The BGM name should be unique in the network Happens when network name on BG 7001 workstation service which failed to start because of the following error is in use on the network No No No Yes Yes Yes 409 duplicate name exists on the network 410 Service Control Manager 7009 critical Error Timeout 120000 milliseconds waiting for service to connect No No No No No No 411 Service Control Manager 7022 critical Error The Voice MSC Service service hung on starting Contact your local support group No No No No No No bas Service Control Manager a critical Error The Call Detail Recording service terminated with the following error Contact your local support group a No ve is mS No Service Control Manager o critical Error The Voice Management Subsystem service terminated with the Please supply archlog and report to support team Incorrect function 5 m es Na Ne Ns 413 Falter cara Service Control Manager critical Error The workstation service terminated with the following error A duplicatd The BCM name should be unique in the network 414 woes name exists on the network i k No No No He ie No Service Control Manager critical Error The Net Logon service terminated with service specific error 3095 The Netlogon service should not be configured to start automatically on BCM that is not a domain member Configu ES the Netlogon service so that its startup type is set to Manual No No No No No No 415 Lae
69. est again contact APC Support for assistance httpv www ape com go direct index clm tag support No No No No No 574 UPS 300206 minor Warning Self test at UPS failed Invalid test Run another self test If the UPS fails the self test again contact APC Support for assistance http www ape com go direcvindex clm tag support No 575 UPS 300300 minor Warning UPS battery is discharged Wait for the UPS battery power to recharge No 576 UPS 300400 warning Information Communication lost while on battery Prepare for possible abrupt shutdown with no warning The UPS has switched to battery operation but communication with the UPS has been lost making it impossible to determin how much runtime the UPS has available Check network connections and check input power source Yes No UPS 301000 minor Warning Check installation of Smart Cell signal cable Check cable connections to batteries Yes No 578 UPS 301300 minor Warning UPS internal temperature over limit Make sure that there is adequate clearance around the UPS and that the UPS ventilation ports are not blocked Allowing the UPS to continue to operate in this condition can damage the UPS If the condition persists contact APC Support for assistance http www ape com go direct index clm tag support Yes No No 579 UPS 301301 minor Warning U
70. evices no longer supported replace BCM No No No No No No 239 hard drive 240 LLNai B001 warning Information UTWAN KSU ready No action required Yes No No No No No 247 CLNail 8002 warning Information UTWAN 2 channel s configured No action required Yes No No No No No 242 CLNait 8003 warning Information UTWAN Issued a command to create WAN Task No action required Yes No No No No No 243 LLNail 8004 warning information UTWAN Successfully created WAN Task No action required Yes No No No No No 244 CLNait 8005 minor Warning UTWAN Failed to create WAN Task No action required Yes No No No No No 245 MGs T001 warning Information MGS lt version gt started on lt date gt No action required MGS started No No No No No No 246 MGs 1002 warning Information Mgs Iniialisation complete max lt x gt min lt n gt No action required MGS initialization is complete No No No No No No 247 MGs 1003 warning Information Mgsi Shutting down on request from the SCM No action required MGS is shutting down normally No No No No No No MGS warning Information MediaTransport OlD lt oid gt Received valid poris No action required The problem reported in an earlier 1004 event 2001 has now returned to No No No No No No 248 normal MGS warning Information MsmProxy lt interface gt succeeded No action required The problem reported in an earlier 1005 event 2004 has now returned to No No No No No No 249 normal MGS minor Warning MediaTra
71. formation 1 RAID HW Found For 1 t0 9 No Action Required For 10 1 RAID Hardware Recovery Information 2 RAID HW Recovered and 12 replace HDD in next maintenance window 3 Primary Single HDD Mode 4 Mirrored Single HDD Mode 5 Mirror Drives Mode 6 Rebuilding Mirror Master HDD 1012 7 Rebuilding Primary Master HDD Yes No Yes Yes Yes Yes 8 Mirror Master HDD Rebuild Complete 9 Primary Master Rebuild Complete 10 Replace Mirror Master HDD 11 Replace Primary Master HDD 12 Replace Parimay amp Mirror Master HDDs 459 System Status Monitor warning Information 1 Bytes Total sec Recovered No Action Required LANT LAN2 and WAN Information 2 getting Network Information Recovered 3 Bytes Sent sec Recovered 4 Bytes Received sec Recovered 1013 5 Packets Received Error sec Recovered Yes No No No No No 6 Packets Received Discarded sec Recovered 7 Packets Outbound_Error sec Recovered 460 8 Packets found Discarded sec Recovered System Status Monitor ae warning Information Non PAged Memory Recovered No Action Required Non Page Memory Recovery we ip mS is m a 461 Information System Status Monitor warning Tnformation Telephony Services 1 No Action Required Telephony Services Status Information When this indicates Up 1015 Unified Manager can be accessed Yes No No No No No 462 System Status Monitor e warning Tnformation Temperature Recovered No Action Required Temperature recovered to Tess than 40 Temperature Recovery
72. g Information 1 reports all of its services are functioning correctly No Action Required A process has reported to the System Status Monitor that either it or its 1001 monitored services are functioning Yes No No No No No 448 properly System Status Monitor warning Tnformation The System Service Monitor has been stopped No Action Required A process has reported to the System Status Monitor that either it or its 1002 monitored services are stopped Yes No No No No No 449 normally System Status Monitor waring Information The System Status Monitor has been started No Action Required A process has reported to the System Status Monitor that either it or its 1093 monitored services are started Yes No ue No No No 450 normally System Status Monitor ren warning Information 7 PCI Device Driver Driver Recovered No Action Required PGI Devices and Drivers Information ae ma E E a 451 2 Device Name Device Recovered System Status Monitor warming Information 1 Power Value Power Recovered No Action Required Power Supply Information 1005 2 Power Supply Fant Recovered Yes No Yes Yes Yes Yes 452 3 Power Supply Fan2 Recovered System Status Monitor warming Information 1 GPU Fan Recovered ANo Action Required GPU Fan Fant and Fan2 Recovery 1006 Fant Recovered in Tolerance 3 Information Yes No Yes Yes Yes Yes 453 Fan2 Recovered in Tolerance System Status Monitor waring Information CPU Temperature Recovered No Action Required C
73. ging from 315 336 lf MSCid 322 Sev P8 Cat F detection of Remote Alarm Indication on time slot 16 The most likely this alarm occurs more than once over a two week period cause is an irregularity with the PSTN connections The cable contact your local support group a7 connecting the DTCM to the network termination point or external CSU No No Yes No No No has been disconnected or there is a problem with the signal from the 666 network Voice Software critical Error A Digital Station Computer Module on bus 1 has been disconnected Power down the system and check all connections to the MSCid 250 Sev P9 Gal C On lor powered down module If the problem persists replace the module system boot up the BCM waits 3 minutes before reporting alarm 50 51 to give the modules time to boot up 50 On a running system the BCM No No Yes Yes Yes Yes requires a module to be lost for at least 2 minutes before reporting alarm 667 50 51 Voice Software critical Error A Digital Trunk Computer Module or Called ID Computer Module on b Power down the system and check all connections to the _ MSCid 251 Sev P9 Gat C On 1 has been disconnected or powered down module If the problem persists replace the module system boot up the BCM waits 3 minutes before reporting alarm 50 51 to give the modules time to boot up 51 On a running system the BCM No No Yes Yes Yes Yes requires a module to be lost for at least 2 minutes before reporting alarm 668 50 51 Voice Softw
74. guration problem 439 associated with the UserID ii Yes No ne ia No Survivable Remote Gateway 2205 minor Warning Permission Denied 4 12002 set used to register with 12004 or 12050 indicates configuration problem 440 Hs No Yes No No No No 441 Survivable Remote Gateway 2206 minor Warning Permission Denied 6 Retry Allowed Indicates configuration problem No Yes No No No No 442 5urvivabie Remote Gateway 2207 minor Warning Locked from Login 1 Password failed 3 times Indicates configuration problem No Yes No No No No Survivable Remote Gateway 2208 minor Warning DN XXXX Local Mode Main Office Parameters Not Provisioned Indicates configuration problem 443 No Yes No No No No Survivable Remote Gateway 3201 critical Error DN XXXX Local Mode Net Connect Server Unreachable Indicates connectivity problem d4 No Yes No No Yes Yes 445 Survivable Remote Gateway 3202 critical Error DN XXXX Local Mode Main Office TPS Unreachable Indicates connectivity problem No Yes No No No No Survivable Remote Gateway critical Error 3203 Indicates that IP set FW on main office has been upgraded No Yes No No No No 446 DN XXXX Local Mode Firmware is not available on the SRG and the required FW version is not available on SRG System Status Monitor warning Information 1 reports activity No Action Required A process has reported to the SSM that either it or its monitored services 1000 are indicating activity Yes No No No No No 447 System Status Monitor warnin
75. ils 10010 ldOxffffffff 3 try again collect the trace files in Unified No No No No No No Manager log and forward them to developers 72 73 DECTAlarms 256 critical Error Run Unexpected condition Error Contact Customer Support No No No No No No DECTAt i Informati 01 10 03 694 DECT Alarm Monitor 4 JDECT Alarm M d No acti ired z arms A warning information T farm Monitor 4 arm Manager Started No action require N Ha ia e NE a 75 DECTAlarms 512 critical Error Oninit Failed to create alarm monitoring thread Contact Customer Support No No No No No No 76 DECTAlarms 512 critical Error Run Wait failed Contact Customer Support No No No No No No 77 DECTAlarms 512 critical Error Failed to create CDectComPort object Error Contact Customer Support No No No No No No 78 DECTAlarms 512 critical Error Caught an exception creating CDectComPort Contact Customer Support No No No No No No 79 DECTLoad 512 critical Error Failed in DECT_StartDownload call Contact Customer Support No No No No No No 80 DECTLoad 512 critical Error Failed in DECT_StopDownload call Contact Customer Support No No No No No No 81 DECTMtce 256 critical Error MCService Onint Bind socket to address failed Error Contact Customer Support No No No No No No Bs critical Error lOThread ProcessEvent Failed to set Release done API event Error Contact Customer Support io a ne No No Ne 82 DECTMtce critical Error MCService GetDectCigkeyStr caught exception creating CDe
76. in Source NOM could not be No action required 312 found It contains the following insertion string s NCM file command No No No No No No 326 completed NetBT critical Error A duplicate name has been detected on the TOP network The IP The most likely reason for this is that a duplicate name has address of the machine that sent the message is in the data Use been detected on the network Use the NBTSTAT N nbistat n in a command window to see which name is in the Conflict command to see the name of the computer in the conflict 4319 state state The IP address of the node that sent the message is in No No Yes No No No the data returned by this command offset by 28 bytes 327 BCM Alarms Traps Page 8 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H l J K L M i aes eel alle peau Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCM3 5 NewiChanged in 8cw3 63 7 Bom 3 0 Bema Bema Boma7 NetIQObjMgr minor Warning The value for Authorized Management Server s was changed to XYZ No action required The event will be generated if the value for the Authorized Managemen 15000 Server s field is changed No Yes No No No No 328 NetiQObjMgr minor Warning The Bind Management Server Port number was changed to XYZ No action requi
77. inform A No No No No No No 814 designers VolPSipGateway 201 major Warning Generic System Warning IA wide assortment of problems See event text for details Report error to ITAS to inform No No No No No No 815 designers VolPSipGat 202 Maj W i Report error to ITAS lem with importi 7 aie olPSipGateway 0 ajor arning Registry import problems feport error to Problem with importing vngway reg a Ne We Ne Ne No VoIPSipGati 2 Maj W i 7 Report error to ITAS jem wi q 7 a olPSipGateway 03 ajor arning Registry import problems eport error to Problem with importing vngway reg e Ne NS Ne Ne Ne VoIPSipGat 2 Maj W Registry i I Report ITAS Problem with importi 7 aia olPSipGateway 104 ajor arning fegistry import problems feport error to roblem with importing vngway reg N Ne Ne No No Ne Wins warning Information WINS HAS INITIALIZED PROPERLY AND IS NOW FULLY No action required 819 4097 OPERATIONAL No No No No No No Wins Tap warning Information WINS was terminated by the service controller Wins will gracefully No action required Nb NS Ne Ne Ne Ne 820 terminate B2T WINSCTRS 4314 critical Error WINSCTRS could not get the WINS statistics No action required No No No No No No 822 Workstation 3870 critical Error System Name is not a valid computer name The BCM name should be unique in the network No No No No No No BCM Alarms Traps Page 26
78. installer that mobility data re evaluation has No No No No No No 647 started Voice Software warning Information Wireless re evaluation completed No action required This aALARM only alerts the system _ MSCid 879 Sev Cat E 22 administrator installer that mobility data re evaluation has No No No No No No 648 finished Voice Software critical Error Configured cell 1 failed to come on line Determine which basestations belong to the failed cell MSCid 881 Sev Cat F 23 Replace the basestations and invoke a data re evaluation oi No No No No No No 649 warm start the system Voice Software critical Error Ettiquette There is insufficient data to capture an RSSI signature Run a re evaluation with a suitable configuration that will MSCid 664 Sev P9 Cat F 24 No No No No No No 650 provide an adequate RSSI signature Voice Software critical Error The download of firmware to DTCM 1 has failed Check the logs for occurrences of Event 338 Record the MSCid 339 Sev P6 Cat F message registered in the log and contact your local support 31 lgroup Power down the system and check the DTCM No No Yes No No No 651 hardware and the link to the system Voice Software eritical Error A BRI has been selected as the primary clock source rather thana The slot containing the DTOM must be configured as the _ MSCid 351 Sev P6 Cat F 32 No No No No No No 652 DTCM primary clock source Voice Software critical Error A cold start has occurred causing loss of sy
79. ion Ka i NG N i sad Voice Software a critical Error An alarm generated by a server application Refer to application documentation for appropriate action N io No No Ne es Voice Software x critical Error An alarm generated by a server application Refer to application documentation for appropriate action No No Ne No Ne Ne Voice Software critical Error An alarm generated by a server application Refer to application documentation for appropriate action No fia NS Ne No oa Voice Software critical Error An alarm generated by a server application Refer to application documentation for appropriate action N ia m N NS a Voice Software critical Error An alarm generated by a server application Refer to application documentation for appropriate action No No No No No Ne m Voice Software critical Error An alarm generated by a server application Refer to application documentation for appropriate action No No No No No i Kae Voice Software critical Error An alarm generated by a server application Refer to application documentation for appropriate action Ka KE is fis No ie an Voice Software critical Error An alarm generated by a server application Refer to application documentation for appropriate action a 7 Re No No La Voice Software critical Error An alarm generated by a server application Refer to application documentation for appropriate action No io No No NG Na kad Voice Software a critical Error An alarm generated by a server ap
80. ion required No No No No No No 50 cfsServer 108 warning Information The service was stopped No action required No No No No No No 51 cfsServer 109 critical Error error string provided by CFS gt No action required No No No No No No cisServer warning Information Duplicate keycode has been entered this keycode has been previous No action required A duplicate core keycode causes this 52 une entered information event No yo No No me No IcisServer critical Error Keycode lt keycode value gt is invalid Confirm that the keycode was entered correctly and that the 111 applicable functionality is available on the BCM No No No No No No 53 54 cisServer 113 warning Information Verification of System Licensing in progress No action required No No No No No No 55 cfsServer 14 warning Information Verification of System Licensing completed No action required No No No No No No FSS itical E Verification of system licensing failed due t 3 Informations Specific t Information m cfsServer He critical rror erification of system licensing failed due to error lt error Information gt Specific to error Information Na ii en No No es IcisServer A warning Information Keycode lt keycode value gt applied lt Component defined string gt No action required a No a Ni No No 57 activated cfsServer critical Error Unable to apply keycode lt keycode value gt The service associated with the keycode Is not running 117 properly If it is stopped then start it
81. ired No No No No No No critical Error An error RetV has occurred when trying to start the voice services Review voice services and restart if necessary through Unifid BRU 311 Manager See service specific logs for cause of failure No No No No No No 25 26 BRU 312 warning Information All voice mail services have been started No action required No No No No No No 27 BRU 313 warning Information All voice mail services have been stopped No action required No No No No No No BAU an critical Error Error DriveType drive not connected Ensure destination drive is visible on the network and that NS ra Ne Na Na Ne 28 correct permissions are set critical Error Error DriveType drive not connected MapPath not found Ensure destination drive is visible on the network and that 29 BRU gle correct permissions are set No No No No No No CDRTransfer 20 minor Warning Not Push Check if there are actual CDR data files under the CDR data No Ag Ne Ne No is 30 file directory ICDRTransfer a minor Warning No more CDR data files Check if there are actual CDR data files under the CDR data No e N NS Ne Ne 31 file directory ICDRTransfer aap critical Error Zpinit errori Check if Zip32 dil is installed properly under the CDRTransfe Ne as Ne Ne Ns a 32 directory CDRTransfer 3087 critical Error ZpSetOpt error Check if Zip32 dllis installed properly under the CDATransfe Na Ne No NG Ne Ns 33 directory 34 CDRTransfer 3088 critical Error Can t open r
82. ished successfully No action required BRU 301 No No No No No No 15 minor Warning Backup finished with warnings Warnings were logged in No action required BRU 302 DESTINATION_NAME rep on the destination No No No Yes Yes Yes 16 critical Error Backup finished with errors Errors were logged in Review log files to determine FAILED component Take BRU 303 DESTINATION_NAME rep on the destination corrective action if necessary and retry backup No No No Yes Yes Yes ig 18 BRU 304 warin Information BRU Restore Startin No action required No No No No No No g g qi 19 BRU 305 warnin Information Restore finished successfully No action required No No No No No No g ly qi minor Warning Restore finished with warnings Warnings were logged in BRURest log No action required 20 BRU oe and n0 rep txt on the source No No Di Ne No No BRU a critical Error Restore finished with errors Errors were logged in BRURestlog and Review log files to determine FAILED component Take n Ne Ne No Ne Ne 21 n0 rep txt on the source corrective action if necessary and retry restore 3p BRU F critical Error An error has occurred when trying to access the UTPS pipe During BRU activity IP sets may reset No action necessary N i Na ae Ne i 23 BRU 309 warning Information BRU has increased set watchdog from 30 sec to 15 minutes No action required No No No No No No 24 BRU 310 warning Information BRU has decreased set watchdog from 15 minutes to 30 sec No action requ
83. itical Error DisableMbm disable or enable is currently active Contact Customer Support No No No No No No T28 DECTOAM 1 critical Error DisableMbm failed calling EmsSignalingchannelDataSend Contact Customer Support No No No No No No 129 DECTOAM 7 critical Error EnableMbm failed calling EmsSignalingChannelDataSend Contact Customer Support No No No No No No critical Error CreateDownloadPipe cannot start another download pipe is in Contact Customer Support 130 DECTOAM i existence S j Ng No Ne Ne Na No T3T DECTOAM 1 critical Error CreateDownloadPipe cannot start MBM must be disabled Contact Customer Support No No No No No No a ectomi i critical Error CreateDownloadPipe failed twice calling EmsMediaChannelOpen _ Contact Customer Support W is ra No i NS 133 DECTOAM 7 critical Error DestroyDownloadPipe cannot succeed MBM is not disabled Contact Customer Support No No No No No No T34 DECTOAM 1 critical Error DestroyDownloadPipe failed incorrect terminal number Contact Customer Support No No No No No No critical Error DestroyDownloadPipe failed twice callin Contact Customer Support 135 DECTOAM i EmeSienelligchannelDelesand d E No No No No No No critical Error ShutdownMediaChannels call to EmsSignalingchannelDataSend fallefContact Customer Support 136 DECTOAM i twice aks ji Ne Ne No No Ne No 137 DECTOAM T critical Error Timed out waiting for MediaChannelGlose confirmation Contact Customer Support No No No No No No 138 DECTOAM 1 critical Err
84. l Error Gouid not create 2 QoS driver has failed to load Reboot system If this error _ Catastrophic driver failure i ns a A T A 291 persists contact Customer Support mspaoSMP minor Warnin 2 tailed to register as an Intermediate Minipor QoS driver has failed to load Reboot system li this error Catastrophic driver failure 292 ji aoan 5 i persists contact Customer Support No No No No No No mspaoSMP minor Warning Unable to read PortTabie registry entry for device 2 The default No action required Registry value has not been initialized port range of 28000 28511 will be used The default range will be used Unless other ports are chosen this 2028 message will continue to appear Thi No No No No No No will not cause problems 293 mspQoSMP minor Warning Zero bandwidth disabling QoS Check the WAN drivers Possibly caused by the WAN driver Contact Customer The values used to calculate the 4030 Support Bandwidth resulted in a zero value No No No No No No 294 mspQoSMP minor Warning Error in reading IP addresses disabling QoS Check that the LAN and Check that all LAN and WAN interfaces are valid Contact 295 a WAN are properly installed Customer Support Ne No No No No No mspQoSMP minor Warning Error in Wan Premium Percentage Value must be between 0 and 10dEnter a valid Premium Percent value Must be between 0 anf 4032 Use default value for now Reset the WAN Premium Percentage in 100 No No No No No No 296 OAM mspQoSMP
85. lopment ITAS Unexpected state machine transition ves He Ns iG RG NS 312 for SIP processing mspQoSMP critical Error SIP Proxy Failure 2 3 Send NT event log and stlog to development ITAS Unexpected SIP data structure 313 4051 aaite Yes No No No No No QoSMP tical E SIP Firewall Failure 2 3 Send NT event log and stlog to devel i7 ITAS Firewall functionalities failed for SIP aa EE critical Tror irewall Failure 2 3 end NT event log and stlog to development Te 5i ve i i NG i ag QoSMP itical E SIP Nat Failure 2 Send NT event log and stlog to devel i7 ITAS Nat functionalities failed for SIP call ae imspQo 4053 critical rror jat Failure ent event log and stlog to development lat functionalities failed for cal Yes No No No No No mspQoSMP warning Information Non SIP Packet through SIP default port 5060 Send NT event log and stlog to development ITAS Check f 4054 there are any non SIP packets going through the BCM via the No Yes No No No No 316 port 5060 mspQoSMP warning Information 2 link is 3 IF WAN link is down check the cable and make sure the 317 435 configuration on both ends match No Yes No No No No SMP itical E 2 Could not allocate th ion System is Reboot system ag mspao a critical Tror 2 Could not allocate the resources necessary for operation ystem is low on memory Reboot system E ia ves i E m mspQoSMP ane critical Error 2 Has encountered an internal error and has failed QoS driver has failed to load Reboo
86. med Intervention is required to find out why the Digital Trunk Interface module is alarmed MSCid 328 Sev P5 Cat C No No 734 Voice Software 329 minor Waring This event is generated when the short term alarm threshold has been surpassed in the Digital Trunk Interface module for the detection of los lof signal The module is in a no new calls state DTCM 1 Intervention is required to find out why the Digital Trunk Interface module is alarmed Intervention is required to find out why the Digital Trunk interface module is alarmed MSCid 329 Sev P5 Cat C No No 735 Voice Software 330 minor Warming This event is generated when the short term alarm threshold has been surpassed in the Digital Trunk Interface module for the detection of los of frame The module is in a no new calls state DTCM 1 Intervention is required to find out why the Digital Trunk Interface module is alarmed Intervention is required to find out why the Digital Trunk nterface module is alarmed MSCid 330 Sev P5 Cat C Yes No 736 Voice Software 331 minor Warning This event is generated when the short term alarm threshold has beer surpassed in the Digital Trunk Interface module for the detection of alarm indication signal The module is in a no new calls state DTCM 4 1 Intervention is required to find out why the Digital Trunk Interface module is alarmed Intervention is requi
87. ms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H l J K L M Component ID Alarm Event ID Alarm Y 3 c S ne r f 2 EAA eventid Trap Alarm Severity Trap Type Problem Description Alarm eventDescr Trap Action Req d Comments lew Changed in BCM3 5 New Changed in BCM3 6 3 7 BCM 3 0 BCM3 5 BCM3 6 BCM3 7 43 CDRTransfer 3090 critical Error Can t Get the value of 1 err 2 Check if CDRTransfer registry entries are damaged No No No No No No 44 CDATransfer 3090 critical Error Can t transfer file 1 err 2 Check if FTP configuration or network goes wrong No No No No No No 45 CDRTransfer 3090 critical Error Can t delete CDR data file transferred 1 err 2 Check if you have permission to delete this file No No No No No No CDRTransf itical Ei Can t A CDR data file transferred 1 err 2 Check if you h ission to change the attribute of thi i Transfer a050 critical Tror an fata file transferred 1 err Shes if you have permission to change the attribute of this Ne Na Nie Ne No NS 47 cisServer 100 warning Information The service was installed No action required No No No No No No 48 cisServer 101 warning Information The service was removed No action required No No No No No No 49 cisServer 105 warning Information The service was started No act
88. n required The service will shut down and be re 184 eon started by the watchdog Ne No Ne Mo Ne Ne HoiDesking critical Error Hot Desking is unable to initiate the registry No action required The service will shut down and be re 185 og started by the watchdog No No No No No No Taventory Service critical Error Inventory Service may have generated an incomplete or incorrect repdContact customer support 3300 Exception caught while loading DLLs missing s dll Yes No No No No No 186 Inventory Service critical Error Inventory Service may have generated an incomplete or incorrect repfeontact customer support 187 3301 s GetInventoryDocument returned error as Na ne Na No no Inventory Service critical Error Inventory Service may have generated an incomplete or incorrect repeffontact customer support We re Pea he E ns 188 Failed to open Software resource s IPRIP2 critical Error TPRIPV2 could not join the multicast group 224 0 0 9 on the local Make sure that IP RIP v2 is properly configured on the local interface with IP address x x x x The data is the error code interface from which the event is received If the problem 30052 persists even after configuring the interface to RIP v2 please No No No No No No 189 contact tech support IPSeciKE i Informati ISAKMP SA established on lt local IP Addr gt with TP Addr gt No aci ired 480 ec 2 warning Information established on lt local ir gt with lt remote r gt lo action require No No No No No
89. n required No No No No No No 612 VNetVoIPGiwy 102 warning Information Service H 323 VoIP Gateway started No action required No No No No No No 613 VNetVoIPGiwy 105 warning Information Service H 323 VolP Gateway stopped No action required No No No No No No 614 VNetVolPGiwy T10 minor Error Missing Registry Parameter Report error to ITAS Points to a build or upgrade error No No No No No No VNetVolPGiwy 113 critical Error Syntax error in configuration file D Data Files Nortel Networks VolP Check Local Gateway IP interface for correct information No No No No No No 615 Gateway localgateway cfg VNetVoIPGh 14 i W Invalid Configuration fil 7 Check gateway t 7 tegateway cig table fi om letVoIPGtwy minor arning invalid Configuration file parameter jack gateway type parameter in remotegateway cfg table file NG Na No e Ne i 617 VNetVoiPGwy 120 critical Error Cannot initializet H323 stack Report error to ITAS Windows or file system problem No No No No No No VNetVoIPGtwy 122 critical Error Cannot read info from license server Report error to ITAS Maybe permissions problem Refer to N No No ie Ng is 618 development team VNetVolPGtwy 123 minor Warning Keycode applied for unknown feature Keycode applied for more recent feature than software know Confirm Keycode server operation 619 of No No No No No No VNetVolPGtwy 124 Minor Error Quality of Service monitor connection not established Report error to ITAS May be a Windows resources problen that
90. nified Fa ie aa NS i A 764 Manager 765 VoiceCTI 259 warning Information Voice Mail is operational No action required No No No No No No 766 VoiceManagementSubsystem 1 warning Information Voice Management Subsystem Service started No action required No No No No No No 767 VoiceManagementSubsystem 2 warning Information Voice Management Subsystem Service stopped No action required No No Yes No No No VoiceManagementSubsystem minor Warnin The Restore of the System programming option has FAILED Reaso No action required 768 10 j internal error ee oii i No No No No No No VoiceManagementSubsystem minor Warning The Restore of the System programming option has FAILED Reaso No action required 100 open session rejected auto admin re eval is occurring wireless No No No No No No 769 VoiceMSCService critical Error T DN length length change detected This is an event which indicates an MSC reset due toan shutting down 257 administered change to the internal dialling plan length No No No No No No 770 number of digits There is no action required VoiceMSCService Critical Error T StartD1Channels we were told to shutdown the KSU This no longer applies to BCM 3 0 Earlier it was a log exiting 257 indicating that the MSC was being put into upload mode No No No No No No 771 There is no action required BCM Alarms Traps Page 24 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls
91. ning Information Service Name started successfully No action required Yes No No Yes Yes Yes VoiceWatchdog 0 minor Waring ATTENTION Communication with LED panel has been lost Status Investigate the possible cause in the next maintenance T ie is Ne is is 794 LED may not reflect true system status window VoiceWatchdog critical Error Service Name failed gt Format Message failed Unknown Call for Support and advise of unknown error received Voice Watchdog received an unknow error error number from the Service Contro 3000 Manager while querying the Service Yes No Yes Yes Yes Yes 795 Status VoiceWatchdog critical Error Service Name tailed 4 gt Error Message Start this service manually If unable to resolve the problem Voice Watchdog received error call for Support and advise of the error message message from the Service Control 3001 Manager while querying the Service Yos No No No No No 796 Status VoiceWatchdog critical Error Service Service Name has reached the failure repeat limit and mu Start this service manually If unable to resolve the problem be restarted manually call for Support Voice Watchdog encountered the maximum 3002 limit of services restarting times and the service needs to be Yos No Yes No No No 797 restarted manually VoiceWatchdog critical Error Service Name Start Service failed The dependent service or groujfStart the root service of failed service manually If unable to The service failed to start according
92. ning Informational message received on lt local IP Addr gt from lt remote IP No action required 199 12 Addr gt not authentic No No No No No No IPSeciKE minor Warning Unprotected Notify message on lt local IP Addr gt from lt remote IP Addr No action required cs iio ms ip T 200 eee IPSeciKE minor Waring Bad length on Notify message received on lt local IP Addr gt from No action required 201 a lt remote IP Addr gt dropping it No No No No No No PSecIKE minor Warning No SPI on Notify message received on lt local IP Addr gt from lt remote IINo action required ne i a As ie a 202 Addr gt after Phase 1 dropping it IPSeciKE minor Warning Unprotected Delete message on lt local IP Addr gt from lt remote IP No action required 203 1 Addr gt being dropped No No No No No No IPSeciKE minor Warning Bad length on Delete message on lt local IP Addr gt from lt remote IP No action required 204 17 Addr gt dropping it No No No ND No Ne IPSeciKE m minor Warning Protocol not recognized on message received on lt local IP Addr gt from No action required i a T i Pe RA 205 lt remote IP Addr gt message dropped IPSeciKE waring Information Could not find SPI for message received on lt local IP Addr gt from No action required 206 a lt remote IP Addr gt message dropped No No No No No No IPSecKE minor Warning Error notification 2d received on lt local IP Addr gt from lt remote IP No action required m aS Pe a fic a 207 A
93. nor Warning No battery feed When the system is booted a check is made to IT no line is attached to the port attach a line Ifa line is MSCid 260 Sev P8 Cat C determine if lines are physically attached to the line ports This is done attached then determine if the line is operational by performing a line presence test If this test fails then it indicates thak 260 a line is not attached Line taken out of service If no line is attached to Yes No No No No No the port attach a line Port 1 If a line is attached then determine if the line is operational 722 BCM Alarms Traps Page 22 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H Component ID Alarm eventSource Trap Event ID Alarm eventld Trap Alarm Severity Trap Type Problem Description Alarm eventDescr Trap Action Req d Comments New Changed in BCM3 5 New Changed in BCM3 6 3 7 BCM 3 0 BCM3 5 BCM3 6 BOM 37 723 Voice Software 262 minor Warning No dialtone When a line is seized a test is made to determine if dial tone is present If this test fails this event is raised Port 1 Check the physical trunk line to see if it operating correctly Check the physical trunk Tine to see if it operating correctly IMSCid 262 Sev P7 Cat C No No No No No 724 Voice Software 263 minor Warning Invalid disconnect sequence The handshake which occurs
94. nsport O1D lt 0id gt Received bad ports lt portt gt lt porl2 gt Submit a CR and attach ZiP ed log files archiog The Resource Manager allocated 2001 invalid RTP ports This is not an MGS No No No No No No 250 issue MGS minor Warnin MediaTransport O1D lt oid gt Codec and or frames per packet Submit a GR and attach ZiP ed log files archlog There was a problem establishing a 251 Bie i mismatch a j ii TEER call i a No No Np No No No m MGS S08 minor Warning MediaTransport O1D lt 0id gt Transport mismatch lt detalls gt Submit a GR and attach ZiP ed log files archiog zs was a problem establishing a i Ns Ns is ms is MGS sn minor Warning lt interface gt returned error lt error gt Submit a GR and attach ZiP ed log files archlog pee was a problem establishing a sis No i iy a ae MGS ae minor Warning interfaces returned error lt error gt Submit a GR and attach ZiP ed log files archlog Lee was a problem establishing a TA as A is s e 255 MGs 3001 critical Error Caught lt exception gt Submit a GR and attach ZiP ed log files archlog Sofware bug No No No No No No ee MGS ars critical Error Mgs Shutting down due to gateway creation failure Look to previous log entries for error details A Gateway could not be created NG No N ra Ne NG MGS critical Error Mgs Shutting down due to gateway initialisation failure Look to previous log entries for error details A request to the Media Path Server MPS or Media Services Manager 3
95. nt occurs frequently increase the High Transfer Voltage of your UPS If the condition persists contact an 200700 electrician to analyze your utility power Yes No No No No No 555 UPS warning Information UPS on bypass user set via software or panel The front panel or a software command was used to put the UPS into bypass mode typically for maintenance Since the 201301 UPS cannot support its load if a power failure occurs return Yes No No No No No the UPS to online operation as soon as possible 556 UPS warning Tnformation UPS system is in maintenance bypass set by switch The switch at the UPS was used to put the UPS into bypass mode typically for maintenance Since the UPS cannot 201302 support its load if a power failure occurs return the UPS to o Yes No No No No No line operation as soon as possible 557 558 UPS 203100 critical Error UPS module failed Replace the failed module Yes No No No No No UPS minor Warnin Main intelligence module removed This is the first step in replacing a failed module Continue 559 203200 4 2 with the replacement idk Yes No No No No No 560 UPS 203300 critical Error Main intelligence module failed Replace the failed module Yes No No No No No UPS minor Warnin Redundant intelligence module removed This is the first step in replacing a failed module Continue 561 209400 j with the Fenema k Yes Mo ua Ne No na 562 UPS 203500 minor Warning Redundant intelligence module failed Replace the failed module Yes No No N
96. o No No 563 UPS 203600 warning Information System level fan OK none Yes No No No No No UPS warning Information Input circuit breaker tripped Reset the circuit breaker If the problem persists contact AP Support for assistance 203800 http www ape com go direct index cfm tag support Yes No No No No No 564 565 UPS 203900 warning Information Input circuit breaker reset None Yes No No No No No UPS minor Warning Unable to communicate with UPS Check cable connections make sure UPS Is on and check network status If the condition persists contact APC 300000 Support for assistance Yes No No No No No http www apc com go direct index cfm tag support 566 BCM Alarms Traps Page 16 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B Cc D E F G H Component ID Alarm eventSource Trap Event ID Alarm eventid Trap Alarm Severity Trap Type Problem Description Alarm eventDescr Trap Action Req d Comments New Changed in BCM3 5 New Changed in BCM3 6 3 7 BCM 3 0 BCM3 5 BCM3 6 BOM 3 7 567 UPS 300100 minor Warning UPS output overload The UPS has sensed a load greater than 100 percent of its rated capacity Remove some attached equipment from the UPS If this condition happens occasionally and briefly check for attached equipment that typically uses high power periodically such as laser printers and photocopiers If the condition persists contac
97. o No No No No 403 error Service Control Manager critical Error The Voice GFS service depends on the Media Services Manager Start the Media Services Manager service The dependency service or group 7001 service which failed to start because of the following error failed to start No No No No No No 404 Service Control Manager critical Error The Voice GTE service depends on the Media Services Manager Start the Media Services Manager service The dependency service or group 7001 service which failed to start because of the following error failed to start No No No No No No 405 Service Control Manager critical Error The Voice Mail service depends on the Voice GTI service which failed Start Voice CTI service The dependency service or group 406 7091 to start because of the following error failed to start NO No No No No No Service Control Manager critical Error The Voice Software Alarm Monitor service depends on the Media The Media Services Manager service needs to be started The dependency service or group 7001 Services Manager service which failed to start because of the following failed to start No No No No No No 407 error Service Control Manager critical Error The VolP Gateway service depends on the Media Path Server service Start the Media Path Server service The dependency service or group 408 7091 which failed to start because of the following error failed to start No No No No No No Service Control Manager critical Error The Remote Acc
98. oSMP minor Warning 42 H225 setup message exceeds message fragment buffer 3 Need to reduce the number of codec choices This will H 225 setup message is larger than reduce the size of the setup message internal storage buffer Call may not oi go through properly i e one way Yes No No No No No 307 speech mspQoSMP warning Informational 2 Processing more than one fragmented H 225 setup message No action required Detects when two selup messages 4046 are being processed at the exact Yes No No No No No 308 same time mspQoSMP critical Error SIP parser error 2 Send NT event log and stlog to development ITAS Check This can happen when there is a SIP there are any non SIP packets going through the BCM via thfparser error or when a non SIP packel Hoar port 5060 passes the driver via the default 5060 Yes No No No No No 309 SIP port mspQoSMP critical Error SIP Init Failure 2 3 Please check that mspqos sys is properly __ If SIP is to be used as the VOIP protocol reboot system to SIP structures used in driver are not 4048 loaded make sure mspqos sys is loaded properly and that there are properly initialized Yes No No No No No 310 no memory allocation issues mspQoSMP critical Error OSIP Failure 2 3 Send NT event log and stlog to development ITAS Error in decoding or encoding SIP 311 pee packet using the OSIP parser Ya No No No No No mspQoSMP A critical Error SIP Call State Machine Failure 2 3 Send NT event log and stlog to deve
99. olif voice services ie voice mail IP calls etc are available ther The service did not respond to the there is no action required Otherwise a restart of the BCM idstart or control request in a timely 7000 required This is not only for BCM 3 0 fashion No No No No No No 393 i Service Control Manager ae critical Error The WANic 500 Driver service failed to start due to the following error Contact your technical support representative A deiso attached to the system Te no aE is a Pe E junctioning Service Control Manager critical Error The Isecdrv service failed to start due to the following error 7 Contact Support BCM FP1 Upgrades will fail to install 7000 no longer supported replace BCM No No No No No No 395 hard drive ad Service Control Manager i critical Error Tee Vole Net oS Monitor sence fallad to start due to tha folowing Contact Suppor as is a a i a Service Control Manager critical Error The Gall Detail Recording service depends on the Media Services The Media Services Manager service needs to be started The dependency service or group 7001 Manager service which failed to start because of the following error failed to start No No No No No No 397 Service Control Manager critical Error The DEGT Alarm Monitor service depends on the DECT OAM service The Media Services Manager service needs to be started The dependency service or group 398 ZONI which failed to start because of the following error failed to start No No Np No No Ne
100. on a specific number Router critical Error The remote client is busy or the callback number is wrong when a usel Check whether the callback number is right 20089 with callback enabled tries to dial in to the system No No No No No No 365 Router minor Warning Using the default value for Registry parameter Enabled because the No action required 20101 value given is not in the legal range for the parameter No No No No No No 366 367 Router 20108 critical Error Unable to load C winntisystem32 ipxrimgr dil Contact Support No No No No No No Router critical Error Unable to load the interface ModemBackup from the registry The Contact Nortel Network s support team Backup configuration data using BRU following error occurred There are no routing enabled ports available re ghost the hard disk with the image 20105 use by this demand dial interface of the same release and then restore No No No No No No the backup data 368 Router critical Error Unable to load the interface TivDialup from the registry The following Contact Nortel Network s support team Backup configuration data using BRU error occurred There are no routing enabled ports available for use by re ghost the hard disk with the image 20105 this demand dial interface lof the same release and then restore No No No No No No the backup data 369 Router critical Error The demand dial connection fails to complete because of no answer dr 370 2a invalid user or busy line i No No Np No No No
101. ontactor failed An internal hardware failure exists Contact APC Support for assistance 2037 http www apc com go direct index cfm tag support Yes No No No No No 515 516 UPS 1150 warning Information Normal power restored UPS on line None Yes No No Yes Yes Yes 517 UPS 700401 warning Information Scheduled UPS self test passed None Yes No No No No No 518 UPS 100402 warning Information User initiated UPS self test passed None Yes No No No No No 519 UPS 1253 warning Information Self test at UPS passed None Yes No No No No No a UPS 100500 warning Information Administrative shutdown started Save files and shut down programs or cancel the shutdown aa iio Ne No Ne Ne s UPS Te warning Information Administrative shutdown User initiated Save files and shut down programs or cancel the shutdown yg iio Ne No Ne m UPS TE warning Information Administrative shutdown Weekly shutdown Save files and shut down programs or cancel the shutdown va No No No Na No eal UPS 460508 warning Information Administrative shutdown Dally shutdown Save files and shut down programs or cancel the shutdown Sea Na E No Ne a 524 UPS 100601 warning Information User initiated shutdown cancelled None Yes No No No No No 525 UPS 100700 warning Information UPS returned from low battery condition None Yes No No No No No 526 UPS 100900 warning Information UPS batteries no longer need replacing None Yes No No No No No 527 UPS 101300 warning Information UPS overload condition solved None Ye
102. opel 3004 a FUMP channel for MPS this is not Yes No No No No No 277 an MPS issue MPS ae critical Error FERROR FUMP channel not ready MPS service aborted Restart system contact customer support Fump channel is not ready this is not va T3 o re T Np 278 an MPS issue MPS a critical Error ERROR Reset by Network Manager Submit a GR and attach archiogs Network manager thinks MPS is dead ve a E ib T 5 MPS critical Error FERROR Received EMS_EVENT_CONNECTION_LOST from Restart system contact customer support Lost connection to Media Service 3007 MSM MPS service aborted Manager this is not an MPS issue Yes No No No No No 280 MPS critical Error FERROR Unable to create event MPS service failed to start May need to reboot the system System is low on resources and cannot allocate event handle in the 3008 driver this is not an MPS issue ves Na no Ha No iii 281 MSPAlarmService ER major Falled to open client end of SNMP Trap Agent mailslot using CreateFil Contact customer support This item only shows up as an alarm ne 7 fis ie ae Ns 282 Win32 GetLast Error value value mspaos warning Tnformation The description for Event ID 2000 in Source mspQoS could not No action required This tem will only show up in DEBUG be found It contains the following insertion string s builds of mspqos Perfmon has 2000 opened the mspqos performance No No No No No No collector msppert dil 283 mspaoSMP critical Error Memory allocation failed on 2 Ma
103. or Failed to create notification event Contact Customer Support No No No No No No T39 DECTOAM 7 critical Error Failed to open registry path Contact Customer Support No No No No No No T40 DECTOAM 1 critical Error Failed to read value from registry Contact Customer Support No No No No No No DhcpServer minor Warning The DHCP server issued a NACK to the client MAC Address of the Please make sure that the address pool for dialin user is 1011 Requesting Client for the address Requested IP Address request outside or is excluded from the DHCP server scopes No No No No No No 141 disk critical Error The file system structure on the disk is corrupted and unusable PleasdContact Support 4 n chkdsk utility on the device Device Harddisk0 Partition3 with label No No Yes Yes Yes Yes 142 ia DNS warning Information Starting Microsoft DNS Server Windows NT 4 0 Service Pack 5 No action required i he i m p Na T4q DNS 2 warning Information The DNS Server has started No action required No No No No No No T45 DNS 3 warning Information The DNS Server has shutdown No action required No No Yes No No No DNS warnin Information The DNS Server has no primary or secondary zones The DNS ServINo action required 146 708 i will run as a e E No No No No No No DNS warning Information The DNS Server has no primary or secondary zones The DNS Serv No action required 708 will run as a caching only server but will not be authoritative for an
104. plication Refer to application documentation for appropriate action Na 7 No No No No a Voice Software critical Error An alarm generated by a server application Refer to application documentation for appropriate action o NS E ia ho ie Voice Software critical Error An alarm generated by a server application Refer to application documentation for appropriate action Ns K as N N Na Voice Software critical Error An alarm generated by a server application Refer to application documentation for appropriate action No fio No Ko No No mn Voice Software a critical Error An alarm generated by a server application Refer to application documentation for appropriate action N Ne No No ing i Voice Soft itical Ei An al ted b lication Refer to application di tation f te action Sal ice Software critical tror n alarm generated by a server application efer to application documentation for appropriate action N Ne Ne Ne Ne aS Voice Software 108 warning Information Two modules have been configured to use the same DS30 but cannot Correct the D530 assignments using the dip switches on the MSCid 376 Sev P7 Cat F P i Ni N N 705 co exist at the configured offsets modules bi 0 i 0 0 i Voice Software warning Information The trial period for a feature has expired Feature Parameter 1 Purchase permanent licenses MSCid 465 Sev P8 Cat F 00 Hunt Groups 01 Hospitality Services 02 DPNSS Networking 103 03 MCDN Networking 04 Q Sig Networking The pe
105. r critical Error Registry contains an invalid published IP address This happens only if the IP address of a NIC that is currently selected in the Published IP Address field of the UM has been changed and due to some kind of an error the registry 3001 was not properly updated The user must use the Unified No No No No No No Manager to select the Published IP Address again the best is to change it to another NIC and then back to the desired 152 NIC EmsManager critical Error BCM switch reset disconnecting all applications No action required A core reset occurred either due to al switch from 6 2 to 5 3 DS30 configuration a cold reset initiated by the user or a core crash The Media Services Manager disconnects all clients at this time The Watchdog 3002 service will be notified by the Voice No No Yes Yes Yes Yes MSC Service when the core is up again and restart the Voice MSC Service and all dependent services 153 T54 eventLog 6005 warning Information The Event log service was started No action required No No No No No No 155 eventLog 6006 warning Information The Event log service was stopped No action required No No No No No No eventLog 6o warning Information Microsoft R Windows NT R 4 0 1381 Service Pack 5 Uniprocessor No action required Na Ne Ne NG N N 156 Free 157 FTMSS 1 warning Information Service started No action required No No No No No No 158 FTMSS 2 warning Information Service stopped No action required No No No No
106. red The event will be generated if the 15001 Bind Management Server Port field No Yes No No No No 329 is modified NetlQObjMgr minor Warning The NetIQ Agent Listening Port number was changed to XYZ No action required The event will be generated is the 15002 value for the NetIQ Agent Listening No Yes No No No No 330 Port is changed Netiame warning Information The following is the message from NetIQ AppManager No action required This event will be generated if the SERVICE_STOPPED NetIQ AppManager Client Resource b Monitor service is stopped No Yes No No No No 331 NetiQcom warning Information The following is the message from NetIQ AppManager No action required This event will be generated if the SERVICE_STOPPED NetIQ AppManager Client 0 Communication Manager service is No Yes No No No No 3321 stopped NetiQcom warning Information The following is the message from NetlOme 764 NetlOmc warm No action required This event will be generated if the started NetIQ AppManager Client Resource 23 Monitor service is started No Yar No No Ne i 333 Netcom warning Information The following is the message from NetlQcom 187 NetlQcam warm No action required This event will be generated if the started NetIQ AppManager Client 2 Communication Manager service is No Yes No No No No 334 started NetlQcom warning Information NetiQcem ADMIN message 195 Ping MS lt XYZ XYZ XYZ XYZ gt fail No action required A person could do some ba
107. red to find out why the Digital Trunk Interface module is alarmed MSCid 331 Sev P5 Cat C Yes No 737 Voice Software 332 minor Warning This event is generated when the short term alarm threshold has been surpassed in the Digital Trunk Interface module for the detection of remote alarm indication The module is in a no new calls state DTCM 1 Intervention is required to find out why the Digital Trunk Interface module is alarmed Intervention is required to find out why the Digital Trunk Interface module is alarmed MSCid 332 Sev P5 Cat C No No 738 Voice Software 333 minor Warning This event is generated when the short term alarm threshold has been surpassed in the Digital Trunk Interface module for the detection of los lof frame in timeslot 16 The module is in a no new calls state DTCM 4 1 Intervention is required to find out why the Digital Trunk Interface module is alarmed Intervention is required to find out why the Digital Trunk interface module is alarmed MSCid 333 Sev P5 Cat C No No No No No 739 Voice Software 334 minor Warning This event is generated when the short term alarm threshold has been surpassed in the Digital Trunk Interface module for the detection of alarm indication signal in time slot 16 The module is in a no new calls state DTCM 1 Intervention is required to find out why the Digital Trunk Interfac
108. rmanent softwar No No No No No No key may be purchased to allow continued use of this feature 706 Voice Software critical Error The Call Server Operating System software has returned an error coddRecord the traceback and event parameters and report the 194 A restart will occur Record the traceback and event parameters and_ error Yes No No No No No 707 report the error 708 Voice Software 200 critical Error Ettiquette insufficient CFP credits Purchase additional Portable licenses MSCid 665 Sev P8 Cat F No No No No No No 709 Voice Software 201 warning Information Ettiquette CFP credits decreased No action required MSCid 666 Sev P8 Cat E No No No No No No 710 Voice Sofware 202 warning Information Ettiquette UTAM keys required Purchase a UTAM key MSCid 667 Sev P8 Ca No No No No No No 711 Voice Software 203 critical Error Ettiquette UTAM test failed No action required MSCid 668 Sev P8 Cat F No No No No No No 712 Voice Software 204 warning Information Ettiquette Re eval override done No action required MSCid 669 Sev P8 Ca No No No No No No 713 Voice Software 205 warning Information Ettiquette Disablement test active No action required MSCid 670 Sev P8 Cat No No No No No No 714 Voice Software 206 warning Information Ettiquette Disablement test done No action required No action required MSCid 671 Sev P8 Cat No No No No No No 715 Voice Software 207 warning Information Ettiquette System startup No action required No action requir
109. rnings 2 Failed to get Network Information 3 Bytes Sent sec greater than 50 of LAN WAN speed 4 Bytes Received sec greater than 50 of LAN WAN Hf speed anes 5 Packets Received Error sec of LANWAN i Yes N No Ne No N 6 Packets Received Discarded sec of LANWAN H 7 Packets Outbound_Error sec of LANWAN 8 Packets found Discarded sec of LANIWAN 469 System Status Monitor ne minor Warning CPU load above 98 Check System Services to identify which service are CPU Toad above 98 for more than 2 yan io Ves ves vs ed 470 consuming the CPU cycles minutes 471 System Status Monitor 2007 minor Warning Non Paged Memory near or on its capacity No Action Required Non Page Memory Warning Yes No No Yes Yes Yes System Status Monitor eritical Warning CPU Temperature Above Tolerance 100 C for more than one Minute SSM will shutdown the BOM if the GPU temperature doesnt CPU Temperature above Tolerance recovered within two Minutes 100 C for more than one Minute SSM will shutdown the BCM if the CPU temperature doesn t recovered within two Minutes This alarm has been found to be insignificant as the 2008 CPU failure temperature is lower than Yes No No Yes No No 100 degrees Celsius as per the CPU specifications Temperature alarms will be generated by SSM Event 3017 472 System Status Monitor critical Error 1 reports some of its services are not functioning correctly Check the service that is reporting that some servic
110. rom No action required m a a i fis aa 215 lt remote IP Addr gt IPSeciKE minor Warning Remote system lt remote IP Addr gt not responding Deleting SA on Check settings and Connection 216 2 interface lt local IP addr gt No N No No No No IPSecKE 6 warning Information idie imeout condition on IPSec SA between Local lt local IP addr gt No action required i r R i i 2171 Remote lt remote IP addr gt Delete SA ai n 4 i a IPSeciKE Critical Error IPSec Client connection request on 1 from 2 Rejected No Default Use Net Link Manager to set a Defaut Route 31 Route Set on BCM IPSec Client Termination is not supported No No No No No No 218 IPSeciKE Warning Warning ISAKMP Socket Open Failed on interface 1 Trying to re init Socket No action required as ia io i ay NS 219 Interfaces 220 IPSecIKE 33 Critical Error ISAKMP Socket Open Failed on interface 1 Stop and Re start IPSecIKE service No No No No No No IPSeciKE Critical Error BGM has no IP Address on the IPSec Client private network IP Set an interface to have a valid IP Address on the same 34 Address 1 IP Mask 2 network as assigned IP Address for IPSec client No No No No No No 221 IPSeciKE Critical Error BGM interface that IPSec client is trying to connect to 1 is on the PC IPSec Client should connect to a different interface on thd F A Ri i N 222 private network 2 BCM i 9 i 0 i 7 IPSeciKE Critical Error The IP Address of the PG running the IPSec client
111. s No No No No No 507 508 UPS 1040 warning Information Bypass contactor OK None Yes No No No No No 509 UPS 1102 warning Information UPS internal temperature in bounds None Yes No No No No No UPS warnin Information System Shutdown None Happens twice after a 1320 alarm 510 1200 ie lang a UPS shutdown Ng ves Ne Ne ie Yes UPS warnin Information System Shutdown started Save files and shut down programs or cancel the shutdown Happens twice before a 1300 alarm 511 noe il Bie a UPS shutdown Ne ves No No Yes Yes UPS warning Information System shutdown Complete For an administrative shutdown or a shutdown because of input power failure wait for the UPS to reboot and to start thd 2001 supported equipment If you specified a shutdown without a Yes No No No No No reboot sequence you must restart the UPS 512 UPS minor Warning Minimum redundancy lost The UPS has too great a load or too few operational power modules to support the configured redundancy Check that al modules are functioning properly and that the redundancy configuration is correct If the condition persists contact 2030 IAPC Support for assistance Yes No No No No No httpv www ape com go direct index cim tag support 513 UPS critical Error System level fan failed Check the fan for obstructions If you cannot resolve the problem immediately contact APC Support for assistance 2036 http www ape com go direct index ctm tag support Yes No No No No No 514 UPS critical Error Bypass c
112. s No No No No No UPS warning Information UPS runtime calibration initiated A runtime calibration deeply discharges UPS batteries Avoid performing critical operations until battery recharges 101400 sufficiently to support the load in case a condition occurs that Yes No No No No No requires battery operation 528 529 UPS 101500 warning Information UPS runtime calibration completed None Yes No No No No No sad UPS acta warning Information User initiated shutdown started Save files and shut down programs or cancel the shutdown Wee iio No fio No Ne 531 UPS 101700 warning Information UPS returned from bypass None Yes No No No No No 532 UPS 103100 warning Information UPS module added None Yes No No No No No UPS warnin Information UPS module removed This is the first step in replacing a failed module Continue 533 HSE j with the replacement re Yes No No No No No 534 UPS 103500 warning Information Main Intelligence module OK None Yes No No No No No 535 UPS 103600 warning Information Main Intelligence module added None Yes No No No No No 536 UPS 103700 warning Information Redundant intelligence module OK None Yes No No No No No 537 UPS 103800 warning Information Redundant intelligence module added None Yes No No No No No 538 UPS 110000 warning Information Ambient temperature back within thresholds None Yes No No No No No 539 UPS 110100 warning Information Ambient humidity back within thresholds None Yes No No No No No UPS warning Information UPS on battery
113. s occured on an ISDN line No action No action required MSCid 799 Sev P7 Cat B veg is na Pe Na a 747 required Voice Software minor Warning An attempt was made to enqueue a message into the DASS2 DPNSS Customer should report the problem Installer should verify MSCid 894 Sev P4 Cat C layer 3 flow control queue but the queue was full The message has that the link is operational and the module is still functioning been dropped and will not be sent out to the network This can arise il the link has gone down but the Digital Trunk Interface module has faileld 894 to report it Port 1 Customer should report the problem Installer Yes No No No No No should verify that the link is operational and the module is still functioning 748 Voice Software critical Error Part or all of the telephony system memory has been corrupted A Report the problem All telephony data will need to be MSCid 901 Sev P6 Cat F coldstart of the telephony subsystem will occur This problem should breprogrammed am reported All telephony data will need to be reprogrammed Yes NO No No No No 749 Voice Software 949 minor Warning A bad protocol call control has been received from the Basic Rate __ Determine reason for event and resolve MSCid 949 Sev P6 Cal B Interface module Determine reason for event and resolve Yes No No No No No 750 Voice Software warning Information Telephony time discrepancy with the System lime has been noted No No action is required MSCid 9
114. service has restarted and report this problem to your support 636 representative Voice CTE critical Error Other CTE Initialization Error Exit Error is 0x0002 Error 0x0002 Please verify the installation of the Voice CTE Generic unexpected error This error service is only reported as an event when it causes CTE initialization to fail In this 257 case it is most likely an installation No No No No No No problem 637 BCM Alarms Traps Page 19 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H l J K L M Foes eeu eal ea Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCM3 5 NewiChanged in 8cw3 63 7 Bom 3 0 Bcm3 5 Bemas Bcma7 Voice CTE critical Error Other CTE Initialization Error Exit Error is 0x0003 Error 0x003 Please collect the files CteDiag log and Generic internal unexpected error CteDiag bak ensure the Voice CTE service has restarted an ifhis error is only reported as an even a57 report this problem to your support representative when it causes CTE initialization to No No No No No No 638 fail Voice CTE critical Error Other CTE Initialization Error Exit Error is 0x0009 Cannot create a window Terminate some applications and CTE initialization failed due to 257 restart the Voice CTE ser
115. sic network This event will be generated if the link with error 1 testing if they see the failure to ping message to determine if between the BCM and the NetIQ 264 they are having network problems but no action is required Vivinet Manager server gets broken Yes Yes No No No No 335 NetiQcom warning Information _ NetIQcem ADMIN message 195 com is having intermittent No action required This event will be generated if the link communication map file full failures while communicating with MS between the BCM and the NetIQ Bes lt XYZ XYZ XYZ XYZ gt 1 of XYZ attempts failed within the last XYZ Vivinet Manager server is back up Yes Yes No No No No 336 minutes Last attempt succeeded again NeiLinkManager warning Information The description for Event ID 0 in Source NetLinkManager could No action required o not be found It contains the following insertion string s Service No No Yes Yes Yes Yes 337 started NeiLinkManager warning Information The description for Event ID 0 in Source NetLinkManager could No action required o not be found It contains the following insertion string s Service No No Yes Yes Yes Yes 338 stopped NETLOGON critical Error This Windows NT computer is configured as a member of a workgroup The Netlogon service should not be configured to start not as a member of a domain The Netlogon service does not need to automatically on a server that is not a domain member 3095 run in this configuration Config
116. stem data Record the message registered in the log and contact your MSCid 902 Sev P8 Cat F 653 i 4 jopa support group j No No Yes No No No Voice Software a warning Information Device firmware download started This event may occur more than _ No action required MSCid 355 Sev P7 Cal E a fis Nb Ns as is 654 once per device type Voice Software critical Error Device firmware download failure Reported by the data transfer servefCheck that the device is properly installed and reset the MSCid 356 Sev P6 Cat F 35 Event parameters 1 The device has not been brought on line by thddevice Try replacing device If the problem persists contact Mod No No No No No 655 system you local support group Voice Software critical Error Device firmware download failure Reported by the data transfer slave Check that the device is properly installed and resetthe MSCid 358 Sev P6 Cat F 36 Event parameters 1 The device has not been brought on line by thddevice If the problem persists replace the device Mod No No No No No 656 system Voice Software a critical Error Protocol or country profile download failure Event parameters 1 Cheek that the device is properly installed and resetthe MSCid 361 Sev P6 Cat F rea fis E fs i Ne Voice Software ea critical Error The Market Profile is invalid The installer must select the appropriate The installer must select the appropriate profile MSCid 350 Sev P9 Cat F va iis Nb is aa 658 profile Voice Softwar
117. t APC Support for assistance http www ape com go direct index clm tag support Yes 568 UPS 300200 minor Warning UPS self test failed Run another self test If the UPS fails the self test again contact APC Support for assistance http www ape com go direct index clm tag support Yes 569 UPS 300201 minor Warning Scheduled UPS self test failed Run an unscheduled self test If the UPS fails the second self test contact APC Support for assistance http www ape com go direct index clm tag support No No No No No 570 UPS 300202 minor Warning Scheduled UPS self test failed Invalid test Run another self test If the UPS fails the self test again contact APC Support for assistance http www ape com go direct index clm tag support Yes 571 UPS 300204 minor Warning User initiated self test failed Run another self test If the UPS fails the self test again contact APC Support for assistance http www ape com go direct index clm tag support Yes 572 UPS 300205 minor Warning Self test at UPS failed Run another self test If the UPS fails the self test again contact APC Support for assistance http www ape com go direct index clm tag support No No No No No 573 UPS 300206 minor Warning User initiated self test failed Invalid test Run another self test If the UPS fails the self t
118. t computer name gt that believes that it is the master browser the network are not forwarding UDP broadcasts keeping 8003 for the domain on transport lt transport name gt The master browser is browser elections on NetBT local to each subnet and enable No No No No No No Stopping or an election is being forced WINS or Imhosts on the network for netbios name resolution 358 Router E critical Error The communication device attached to port COM2 is not functioning Contact Nortel Network s support team 7a Ns i i ha E 360 Router 20015 warning Information The authentication is successful No action required No No No No No No Router critical Error Remote Access Connection Manager failed to start because it could ndContact Nortel Network s support team Backup configuration data using BRU locate port information from media DLLs Restart the computer if the re ghost the hard disk with the image 20031 problem persists of the same release and then restore No No No No No No the backup data 361 362 Router 20048 warning Information A successful dialin session is ending No action required No No No No No No Router minor Warnin A user with invalid username password combination or a user without No action required 363 20049 dialin permission tries to dial cine system i No No Ne No No Ne Router Basi warning Information The authentication for a dial in user is successful and the BGM dials No action required Ne No Ne NG Ne i 364 back to the user
119. t system If this error Catastrophic driver failure i i i N i N 319 persists contact Customer Support i a id id 9 mspQoSMP critical Error 2 A required parameter is missing from the Registry Possible problem with LAN or WAN drivers Could not get Information from one off 5011 the network interface drivers No No No No No No 320 mspQoSMP AG minor Warning 372 could not allocate a resource of type 3 due to system resource System is low on memory Reboot system i is a No NE NS 321 problems mspQoSMP A critical Error 2 failed to register itself with the NDIS wrapper G05 driver has failed to Toad Reboot system Tf this error Catastrophic driver failure Re RE is Ne iE as 322 persists contact Customer Support NCM Information The description for Event ID 311 in Source NCM could not be No action required 301 found It contains the following insertion string s NCM config import No No No No No No 323 started Command option k NCM warning Information The description for Event ID 311 in Source NOM could not be No action required 302 found It contains the following insertion string s NCM contig No No No No No No 324 command completed NCM waring Information The description for Event ID 311 in Source NCM could notbe No action required att found It contains the following insertion string s NCM file import No No No No No No 325 started Command option l NCM warning Information The description for Event ID 311
120. then shutting down with no error 642 Voice CTE critical Error CTE Runtime Error Exit Error is lt No Error gt The CTE atom table is corrupt or full Please collect the files OTE has run out of memory or it s CteDiag log and CteDiag bak ensure the Voice CTE service internal memory structure is corrupt has restarted and report this problem to your support CTE continues to run Applications representative lt CTE003 gt receive the CTE response 257 ME_NO_HEAP_MEMORY until some No No Yes No No No memory is freed or CTE is restarted 643 Voice Software critical Error All ines were disconnected Power down the system and check all line Power down the system and check all line connections on th MSCid 254 Sev P9 Cat C 1 Yes No No No No No 644 connections on the system system Voice Software minor Warning DSP message queue messages to be sent to DSP firmware is full _ Customer should report event to installer to get tracebacks MSCid 254 Sev P6 Cat B 18 Message not sent may cause application to timeout waiting for resourd Yes No No No No No 645 Users may experience call failures Voice Software critical Error Wireless re evaluation required Initiate data re evaluation Re Evaluation should be initiated by the system administrato MSCid 665 Sev P8 Cat F 646 20 No No Yes No No No Voice Software warning Information Wireless re evaluation in progress No action required This ALARM only alerts the system MSCid 878 Sev Cat E 21 administrator
121. tialization error Unable to f stopping and starting the IP Music service via the Unified proceed Service shutting down Manager fails to rectify the problem please disable the IP ne Music service and contact Customer Support for further Yes Ng Ng Np n id 9 assistance BcmAmp critical Error IP Music Error Integrated MOH player initialization failure Service _ If stopping and starting the IP Music service via the Unified shutting down Manager fails to rectify the problem please disable the IP uae Music service and contact Customer Support for further vee No Ng No No NO 10 assistance BemAmp critical Error IP Music Error Integrated MOH player unable to allocate resources If stopping and starting the IP Music service via the Unified Service shutting down Manager fails to rectify the problem please disable the IP 778 Music service and contact Customer Support for further Yes No No No No No 11 assistance BROWSER minor Warning The browser was unable to retrieve a list of servers from the browser Check the network setup 8021 master lt PDC gt on the network device lt protocol_netcard gt The data i No No No No No No 12 the error code BROWSER warning Information The browser has forced an election on network No action required 8033 device lt protocol_netcard gt because a master browser was stopped No No No No No No 13 14 BRU 300 warning Information BRU Backup Starting No action required No No No No No No warning Information Backup fin
122. tion KSU Reset Telephony services being restarted and will be up within Voice Watchdog received the KSU 10 15 minutes UP from the VoiceMSCService VoiceMSCDriver and all its dependencies will be 1001 stopped Restarted Wait for 15 Yes No Yes Yes Yes Yes minutes to get telephone sets back 787 VoiceWatchdog warning Information KSUUP Telephony services being restarted and will be up within Voice Watchdog received the KSU 10 15 minutes UP from the VoiceMSCService VoiceMSCDriver and all its 1002 dependencies will be Restarted Wai Yes No No Yes Yes Yes for 15 minutes to get telephone sets back 788 VoiceWatchdog warning Information Date Time Received KSU DN Length change notice No action required Voice Watchdog received the KSU DN Length change from the VoiceMSCService VoiceMSCDrive 1003 and all its dependencies will be stopped Restart Wait for 15 Yes No No No No No minutes to get telephone sets back 789 VoiceWatchdog Toad warning Information Restarting All Monitored Services No action required Voice Watchdog restarting the root ve Ne ves Ves Ves Ves 790 service and all it s dependencies VoiceWatchdo warin Information Service Name was manually restarted and Watchdog is monitorin No action required Voice Watchdog started monitorin 791 To i its tree again i if i heene i Yes No No No No No 792 VoiceWatchdog 4006 warning Information Watchdog was started as a service No action required Yes No No No No No 793 VoiceWatchdog 1007 war
123. tion required a local group member removed Name lt name gt Target Domain lt domain gt Target Account ID lt id gt 637 Caller User Name lt name gt Caller Domain lt domain gt Caller Logon ID No No No No No No 389 lt id gt Privileges Security warning Success Audit User Account Changed Target Account Name lt name gt Target No action required a user account is changed Domain lt domain gt Target Account ID lt id gt Caller User Name lt name ee Caller Domain lt domain gt Caller Logon ID lt id gt Privileges No No No No No No 390 Security warning Success Audit User Account Locked Out Target Account Name lt account name gt The user account will automatically be unlocked after 30 Target Account ID lt SID number gt Caller Machine Name minutes default settings The administrator can unlock the localhost 127 0 0 1 Jintegra Caller User Name SYSTEM Caller _ account through the User Manager interface in Unified 644 Domain NT AUTHORITY Caller Logon ID xxxxxxx Manager If this activity persists this may be an indication th No No nie No No No Someone is attempting an unauthorized access to the BCM The organization s security prime should be notified 391 392 serial 8 minor Warning Not enough resources were available for the driver This is not a problem This message can be ignored Yes No No No No No Service Control Manager critical Error The Voice MSC Service service failed to start due to the following err
124. ue Failed System lone of the power supply modules 3 Power Supply Fan2 Value Failed 12 Check Power Supply Fant 2 SSM detects there is a failure in 3012 8 Check Power Supply Fan2 power supply Fant Yes No Yes Yes Yes Yes 3 SSM detects there is a failure in power supply Fan2 485 System Status Monitor critical Error T GPU Fan Stopped T Check CPU Fan T GPU Fan stopped or failed 2 Fan1 Value Below Tolerance 2 Check Fan 1 2 Fan 1 speed below tolerance level 3013 3 Fan2 Value Below Tolerance 3 Check Fan 2 wt Yes No Yes Yes Yes Yes 3 Fan 2 speed below tolerance level 486 t System Status Monitor critical Error T DupliDisk Mirroring Kit not found T Check DupliDisk Mirroring KIT T SSM failed to detect the RAID 2 DupliDisk Mirroring failed 12 Check DupliDisk Mirroring KIT CARD Disk Mirroring 3 Mirror Software shut down 3 Check SSM status 2 SSM detects there is a failure in 4 Mirror Master HDD failed reading Writing 14 Check Mirror Master HDD power Data cable Disk Mirroring HW or DLL 5 Primary Master HDD Failed Reading Writing 5 Check Mirror Master HDD power Data cable 3 SSM Detects the Mirror software 6 Replacement HDD Smaller than Active Drive 6 7 Replacement HDD size should be equal or Larger that shuts it self down 7 Mirror HDD Smaller than Active Drive the Active HDD 4 SSM detects there is a failure in 8 Check Mirror Master HDD 8 Check Mirror Master HDD Primary Master HDD ai 9 Check Primar
125. uery response Contact Customer Support No No No No No No 103 DECTOAM 1 critical Error EmsMediaChannelQuery response Contact Customer Support No No No No No No Seal neoraan 3 critical Error EMS_RESP_M_CHANNEL_QUERY mismatched channel capabilities Contact Customer Support na NE ic rae as Ne T05 DECTOAM 7 critical Error SendNUSCommand call failed Contact Customer Support No No No No No No T06 DECTOAM 1 critical Error EmsClientAddressAssign call failed Contact Customer Support No No No No No No 107 DECTOAM 1 critical Error Invalid connection type Contact Customer Support No No No No No No critical Error NAIL_UP_FAILURE type d channel d location d d Contact Customer Support 108 DECTOAM 1 cause d di J ii No Ne No No No No T09 DECTOAM 7 critical Error CreateOamChannels call failed Contact Customer Support No No No No No No TTO DECTOAM i critical Error MTC_SESSION_ACGEPT error in slot number Contact Customer Support No No No No No No T1T DECTOAM 7 critical Error EmsSignalingChannelDataSend call failed Contact Customer Support No No No No No No T12 DECTOAM 1 critical Error SendMaintenanceSessionEnd call failed Contact Customer Support No No No No No No critical Error MTC_MODULE_ DISABLED SendMaintenanceSessionEnd call failed Contact Customer Support 113 pectoam 1 No No No No No No critical Error MTC_DISABLE_DENIED SendMaintenanceSessionEnd call failed Contact Customer Support TAlDEOTOAM 1 No No No No No No TI5 DECTOAM fl critical Error P
126. ur local support group 42 termination point or external CSU has been disconnected or there is a No No Yes Yes Yes Yes problem with the signal from the network 661 BCM Alarms Traps Page 20 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H l J K L M i orae E on PAUR eu Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCM3 5 NewiChanged in 8cw3 63 7 Bom 3 0 BoM BoMs 6 Bcma7 Voice Software critical Error The long term alarm threshold has been surpassed in DTCM 1 for thl Check the logs and look for Events ranging from 315 336 If MSCid 318 Sev 8 Cat F detection of Alarm Indication Signal The most likely cause is an this alarm occurs more than once over a two week period irregularity with the PSTN connections The cable connecting the contact your local support group 43 DTCM to the network termination point or external CSU has been No No Yes Yes Yes Yes disconnected or there is a problem with the signal from the network 662 Voice Software critical Error The long term alarm threshold has been surpassed in DTCM 1 for thl Check the logs and look for Events ranging from 315 336 If MSCid 319 Sev P8 Cat F detection of Remote Alarm Indication The most likely cause is an fthis alarm occurs more than once over a two week period irregularity with the PSTN connections The cable connecting the contact
127. ur utilit Yos No No No No No 542 power UPS minor Warning UPS on battery Blackout Restore power to the UPS If there is not a general power failure that is if only the UPS has lost input power check 1162 building wiring and circuit breakers If the condition persists Yes No No No Yes Yes contact an electrician to analyze your utility power 543 UPS minor Warning UPS on battery Small momentary sag This event can be caused by poor power quality Le power fluctuation Decrease the sensitivity of the UPS If the 200004 condition persists contact an electrician to analyze your utilit Yes No No No No No 544 power UPS minor Warning UPS on battery Small momentary spike This event can be caused by poor power quality Le power fluctuation Decrease the sensitivity of the UPS If the 200005 condition persists contact an electrician to analyze your utilit Yes No No No No No 545 power UPS minor Warning UPS on battery Deep momentary sag This event can be caused by poor power quality Le power fluctuation Decrease the sensitivity of the UPS If the 1e condition persists contact an electrician to analyze your utilit Yes No No No No No 546 power UPS minor Warning UPS on battery Large momentary spike This event can be caused by poor power quality Le power fluctuation Decrease the sensitivity of the UPS If the 200007 condition persists contact an electrician to analyze your utilit Yes No No No No No 547 power 548 UPS 200008 minor Warning UP
128. ure the Netlogon service so that its startup type is set No No No No No No 339 Manual NGRPGI minor Warning Adapter NGRPGI Adapter Link Down Please make sure the LAN cards inside BOM is connected This is not valid before BCM 3 0 4 No No No Yes Yes Yes 340 properly release ay NGRPCI 7 warming Information Adapter NGRPGi Adapter Link Up No action required This is not valid before BOM 3 0 Ne m No am ae Vi release NGRPCI rR warning informatin INGRPCI Adapter instance NGAPCI Cable Connected Successfully No action required This event is only valid before BCM i 7 ia ie E a 342 3 0 release NGAPCI minor Warning INGRPCI Adapter instance NGRPCI LAN Cable Disconnected Please make sure the LAN cards inside BOM is connected This event is only valid before BCM 343 5001 properly 3 0 release No No No No No No NGRPCI critical Error Gould not find an adapter Please check the profiles first If the BOM has only one LAN 5003 adapter installed ignore this message Otherwise change thl No No No No No No 344 LAN adapter NGRPGI critical Error Does not support the configuration supplied Please check the PCI Slot and make sure that the Netgear FA310 10 100 Fast Ethernet adapter is plugged into the slot 5009 porperly Otherwise swap the Ethernet Adapter Ng No No No No No 345 Nnu idii warning Information An NNU Logging application has registered and will process logging No action required i ND fis No E 346 messages NSACD critical Error TTGNS error
129. vice lt CTE006 gt Windows system problem No No No No No No 639 Voice CTE critical Error Other CTE Initialization Error Exit Error is 0x00nn ICTE could not download FUMP Information about the CTE initialization failed because it telephony switch Please collect the files CteDiag log and could not download KSU identification 257 CteDiag bak ensure the Voice CTE service has restarted anffump Applications are sent a CTE No No No No No No report this problem to your support representative lt CTE005tevent with the failed ME_xxx return 640 code Voice CTE critical Error Other CTE Initialization Error Exit Error is 0x0009 or 0c0055 IA CTE application attempted to register with CTE before the Missing service dependency or install Voice CTE service had fully initialized error ld Ifthe problem Either CTE service is not application is not behaving correctly restart it after the Voice fully initialized and some application 257 CTE service has started lt RTR001 gt tried to register with CTE or CTE is No No No No No No not registered as a service and application registration failed to launc 641 CTE Voice CTE critical Error CTE Runtime Error Exit Error is 0x0000 Your CTI device has been reset All call processing has beer MSC communication error reset disabled Ensure the Voice MSC service has restarted CTE responds by sending it s apps a lt CTE002 gt Shutdown event with the reason 257 CTE_SHUTDOWN_DEVICE_RESE No No Yes No No No IT and
130. vilege 381 Security warning Success Audit User Account Created Target Account Name lt name gt Target Domair No action required Note that a user account is created j lt domain gt Target Account ID lt id gt Caller User Name lt name gt Caller e24 Domain lt domain gt Caller Logon ID lt id gt Privileges No No Yes No No No 382 Security warning Success Audit _ User Account Enabled Target Account Name lt name gt Target DomairNo action required Note that a user account is enabled 626 lt domain gt Target Account ID lt id gt Caller User Name lt name gt Caller No No No No No No 383 Domain lt domain gt Caller Logon ID lt id gt Security warning Success Audit User Account password sel Target Account Name lt name gt Target _ No action required a password sel 628 Domain lt domain gt Target Account ID lt id gt Caller User Name lt name No No No No No No 384 Caller Domain lt domain gt Caller Logon ID lt id gt Security warning Success Audit User Account Deleted Target Account Name lt name gt Target Domain No action required a user account is deleted j lt domain gt Target Account ID lt id gt Caller User Name lt name gt Caller 630 Domain lt domain gt Caller Logon ID lt id gt Privileges No No No No No No 385 BCM Alarms Traps Page 10 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls
131. y Master HDD 9 Check Primary Master HDD p Saigoa thore is a failure in ie iio Ses Ves is Ves 6 7 Replacement HDD size should be equal or Larger that the Active HDD 8 Mirror Master HDD not working properly 9 Primary Master HDD not working properly 487 System Status Monitor critical Error CPU Temperature Above Tolerance 100 C for more than two Minutes BCM 1000 will reboot automatically BCM200 400 need CPU Temperature Above Tolerance SSM shutting down the power supply restart 100 C for more than two Minutes SSM shutting down the power supply This alarm has been found to be insignificant as the CPU failure TE temperature is lower than 100 degree Yes ia i You o Me Celsius as per the CPU specifications Temperature alarms will be generated by SSM Event 3017 488 System Status Monitor critical Error Non paged memory on its capacity SSM rebooting the BCM BCM 1000 will reboot automatically BCM200 400 need Non paged memory on its capacity 489 eg A K ma a restart SSMS fea oe i Yes No No Yes Yes Yes iba System Status Monitor as critical Error Temperature Above Tolerance 40 Check BOM s environment temperature pen environment temperature Is to ee rs T vad Pes T Topip critical Error The system detected an address conflict for IP address lt IP Address gt Disconnect the network connection for the interface with lt IP This issue is captures by TopIP event with the system having network hardware address lt Hardware Address
132. y No No No No No No 147 zones DrWatson warning Information The application lt application name gt generated an application error Ti Contact your Nortel Networks support team error occurred on lt data gt lt time gt The exception generated was aor lt exception code gt at address lt address gt symbol No No No Yes Yes Yes 148 149 EmsManager 1000 warning Information Service started No action required No No No No No No 150 EmsManager 1001 warning Information Service terminated No action required No No No No No No BCM Alarms Traps Page 3 BCM3 x_Alarms_SNMPTraps_Issue3 0e_14Nov05 xls A B C D E F G H l J K L M gt EERE Amn aul ea Alarm Severity Trap Type Problem Description Alarm eventDeser Trap Action Req d Comments NewiChanged in BCM3 5 NewiChanged in 8cw3 63 7 Bom 3 0 Bema Bema Bcma7 EmsManager critical Error MSC Driver is in the core upload mode aborting If this happens due to an interrupted upload of the core imag the user must upload the core Once the upload procedure completes successfully the error will go away If this happe during a core upload no action is required it should not 3000 happen because during the core upload there is no reason No No No No No No start the MSM the user is probably trying to do some weird stuff during the upload 151 EmsManage
133. y need to reboot system System is low on memory and cannot 4003 allocated resources in the driver No No Yes No No No 284 mspaoSMP Tab critical Error 2 Maximum filter limit has been reached Need to remove other QoS filters The maximum number of QoS filters a i re E Ne 285 has been reached 286 mspQoSMP 4019 critical Error Too many poris specified for 2 Max 256 Reduce the number of QoS Ports specified No No No No No No mspQoSMP minor Warning Could not read registry key 3 on 2 Use default value for now Possibly due to initial configuration of this module Once the Registry value is missing Problem will go away if OAM is properly installed module has been configured this error should go away 4020 Otherwise the registry may be corrupted No No No No No No 287 mspQoSMP minor Warning Gould not read registry value 3 on 2 Possibly due to initial configuration of this module Once the Registry key is missing module has been configured this error should go away 4021 Otherwise the registry may be corrupted No No No No No No 288 fad mspQoSMP an minor Warning Could not read port values for 2 Fix Port Range entries They are invalid Entries in Port Range field are invalid G T a an a NS mspQoSMP critical Error Could not create symbolic link 3 of 2 QoS driver has failed to load Reboot system If this error Catastrophic driver failure 290 P noe persists contact Customer Support p No No No No No No mspaoSMP a critica
134. your local support group 44 DTCM to the network termination point or external CSU has been No No Yes Yes Yes Yes disconnected or there is a problem with the signal from the network 663 Voice Software critical Error The long term alarm threshold has been surpassed in DTCM 1 for thl Check the lags and look for Events ranging from 315 336 If MSCid 320 Sev P8 Cat F detection of Loss of Signal on time slot 16 The most likely cause is an this alarm occurs more than once over a two week period irregularity with the PSTN connections The cable connecting the contact your local support group 4 amp 5 DTCM to the network termination point or external CSU has been No No Yes No No No disconnected or there is a problem with the signal from the network 664 Voice Software critical Error The long term alarm threshold has been surpassed in DTOM 1 for thl Check the lags and look for Events ranging from 315 336 If MSCid 321 Sev P8 Cat F detection of Alarm Indication Signal on time slot 16 The most likely _ this alarm occurs more than once over a two week period cause is an irregularity with the PSTN connections The cable contact your local support group 46 connecting the DTCM to the network termination point or external CSU No No Yes No No No has been disconnected or there is a problem with the signal from the 665 network Voice Software critical Error The long term alarm threshold has been surpassed in DTOM 1 for th Check the logs and look for Events ran

Avaya BCM3.x User's Manual

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