Avaya BCM Unified Messaging Quick Reference Guide
Contents
1. Click the name you want and click the Add to Personal Address Book button he The name you select is added to your Personal Address Book Enterprise Edge Unified Messaging Quick Reference Guide 12 Addressing messages To address a message from the voicemail address book or your Personal Address Book L On the Microsoft Outlook or me Ede wen Toe H o o aee Microsoft Exchange toolbar click the LED l l A2 Address Book icon Type Name or Select from List Show Mames from the The Address Book dialog box Oooo eed RICHARDS JODY AULAND MIRE HYM 5250 a Ste E i a 2 In the Show Names from the list aS sel hed box select voicemail address book a or Personal Address Book SECURITY SECURE SHITH PAT NM 8184 SOLOSKyAICHARD NM a209 STAMBOULIE JOE NVM Tez ee STECRLE JANE NVM 2008 _ 3 Select the name of the recipient or a STEEDMAN LANDY NVM o041 STOUINTIN MARK NVM 9049 of distribution list 4 Click the To button 5 Click the OK button to return to the message window Enterprise Edge Unified Messaging Quick Reference Guide P0908533 Issue 01 Setting message options 13 Setting message options From a unified messaging message window you can set priority sensitivity and delivery options On the open message window click File and then click Properties The Properties dialog box appears Properties HE General Type Message Location Sets the value of the S2. To log on from your PC 1 On your desktop double click the Microsoft Outlook icon The Login to unified messaging dialog box appears Login to unified messaging NI TET NORTHERN TELECOM Mailbox Password ceneo 2 In the Mailbox box type your mailbox or extension number 3 In the Password box type your password 4 Click the OK button The Microsoft Outlook window appears Shortcut log on 1 Right click the mailbox icon on the Open Inbox E He es Send Text Message indows taskbar and then clic Open Inbox w i e e The Login to unified messaging Double Click Action dialog box appears Exit and Log Off 2 In the Mailbox box type your mailbox or extension number 3 In the Password box type your password 4 Click the OK button The Microsoft Outlook window appears Remote log on You can log on to unified messaging from another computer such as a laptop computer if the laptop computer has unified messaging installed and configured in the same way as your office computer You can work offline and use a dial up connection to reach the server Enterprise Edge Unified Messaging Quick Reference Guide P0908533 Issue 01 Changing your Enterprise Edge password 5 Changing your Enterprise Edge password You can change your voicemail password from unified messaging To change your voicemail password from Microsoft Exchange or Microsoft Outlook 1 On the Outlook window clic
3. name Text or property x Find Now Files of type fall Files v Last modified any time New Search 9 file s Found To attach a file to a message In an open message click the Insert File icon The Insert File dialog box appears Type the name of the file that you want to attach in the File name box and click the OK button or double click the file s icon to attach it In the Insert as option select Attachment Click the Send icon Enterprise Edge Unified Messaging Quick Reference Guide P0908533 Issue 01 Addressing messages Addressing messages 11 With unified messaging you can address a message by selecting a name from the voicemail address book or your Personal Address Book Your Personal Address Book can include distribution lists and names Ea Address Book File Edit View Toole Help eel il a x Type Name or Select from List RICHARDS JODY ROLAND MIKE RUDD CONELLA RUSHTON SU ANME RYERSON CHRIS SCHEIBE TRES SCOTT JIM SECURITY SECURE SMITH PAT SOLOS AICHARD STAMBOULIE JOE STECKLE JANE STEEDMAM ANDY STOUIMTIN M RE P0908533 Issue 01 Pale ES Show Names from the Yoicemail Address Book r To add a voicemail address book address to your Personal Address Book On the Microsoft Outlook or the Microsoft Exchange toolbar click the Address Book icon The Address Book window appears From the Show Names from the list box select voicemail address book
4. NORTEL NETWORKS Enterprise Edge Unified Messaging Quick Reference Guide 1 800 4 NORTEL www nortelnetworks com 1999 Nortel N etworks P0908533 Issue 01 Welcome to Enterprise Edge Unified Messaging About unified messaging Unified messaging gives you access to voice messages from your personal computer You can manage all your voice and e mail messages from one graphical interface You can also access your mailbox from your telephone at any time With unified messaging you can send and receive messages that include any combination of voice and text Here are some of the many ways you can use unified messaging e Listen to voice messages e Record and send voice messages e Forward and reply to voice messages e Add message options such as urgent and private e Add voice or text file attachments to messages e Create personal distribution lists e Change your password Refer to the online Help available with unified messaging for detailed information not covered in this Quick Reference Guide This Guide shows examples in Microsoft Outlook The way your screen looks can vary in Microsoft Exchange System requirements To record and play unified messaging voice messages from your computer your computer must have e asound card e a microphone e speakers P0908533 Issue 01 Enterprise Edge Unified M essaging Q uick Reference G uide 4 Logging on Logging on Use your voicemail password to log on to unified messaging
5. d F b Ge Reply Reply to All 4 Forward amp U si x e v in the unifie Messaging In OX From 4036405805 SMITH PAT Sent Tue 6 15 99 3 39 PM The message appears In a separ ate window Voice Message 2 Double click the Voice Message icon to play the voice message The unified messaging player appears The unified messaging player Closes the unified Sopspayingte messaging player I unified messaging player lel Es De a 44 AN 4 Rewinds the Fast forwards Plays the message Downloads and message the message plays the voice message P0908533 Issue 01 Enterprise Edge Unified Messaging Quick Reference Guide 8 Creating messages Creating messages You can create a message that is any combination of voice or text Your message can be a new message a reply to a received message or an introduction to a forwarded message Before you send your message you can add attachments and options Create a voice message by opening a unified messaging new mail message and recording a message from your microphone You can send the message or save it to send later To record and send a voice message Insert Object zjx On the Microsoft Exchange or Object Type x Microsoft Outlook toolbar click the Create H RHSrd D t 1 1 ae Soo ULE Con Cancel New Mail Message icon C Create ftom Eie mir Class A new message window appears Wang Image Scan Control W
6. e Send button To save a text message 1 On the File menu click Save As The Save As dialog box appears 2 In the File name box type a name for the file and in the Save as type list box select rtf 3 Select a folder to keep the file in and then click the Save button P0908533 Issue 01 Enterprise Edge Unified Messaging Quick Reference Guide 10 Forwarding and replying to messages Forwarding and replying to messages You can forward a message and create an introduction to send with it You can create a reply to the sender of a message or to the sender and all recipients of a message To forward or reply to a message 1 Open the message you want to forward or reply to 2 If you want to forward the message click the Forward icon and address the message Or if you want to reply to the sender of the message click the Reply icon Or if you want to reply to the sender and all the recipients of the message click the Reply to all icon 3 Click the Send button Adding attachments to messages Before you send a message you can attach a voice or text file to it Text files must be txt files Insert File Cancel i a shortcut to Zbpdb002 Advanced Set Up Guide shortcut to Zcale000 LA Speech Rec SUOG l shortcut to Zcalpooo baad a LI Top Secret Ru 2 P message rtf Attachment i Shortcut ie ROboHELP HTML Edition Find files that match these search criteria File
7. ebViewFolderlcon Class T Display As leon WordPad Document w 2 Click inside the body of the message 3 Click the Insert menu and then click Object The Insert Object dialog box appears 4 Inthe Object Type list click Wave Sound 5 Select the Create New option 6 Click the OK button The Sound Object dialog box opens 4 Sound Object in Untitled M Sle E3 File Edit Effects Help Position Length 0 0D sec 0 00 sec a 1 E T EE 8 Click the To button to open the address books and address your message 7 Record your voice message and click the Close button to return to your message 9 Add the attachments and options you require See Adding attachments to messages on page 10 and Setting message options on page 13 10 Click the Send icon to send your voice message Enterprise Edge Unified Messaging Quick Reference Guide P0908533 Issue 01 Creating messages 9 To save a voice message You can record a voice message and save it as a file to use later 1 In an unified messaging message record a message 2 On the File menu click Save As The Save As dialog box appears 3 In the File name box type a name for the file and in the Save as type list box select rtf 4 Select a folder to keep the file in and then click the Save button To create and send a text message 1 Open a unified messaging new mail message 2 Type or paste text into the message and then click th
8. ize message to Low Normal or High Modified Mone San Options For this item Sets the sensitivity of MN the message to Importance Sensitivity Normal Persona N otifies you when aa Private or the message has SRE Merma Confidential been read T Do not Auto rchise this item Read receipt requested N otifies you of Delivery receipt requested delivery Save copy of sent message Saves a copy of the Send Options message to your Sen M essage folder Cancel ref P0908533 Issue 01 Enterprise Edge Unified Messaging Quick Reference Guide 14 Creating personal distribution lists Creating personal distribution lists You can create a personal distribution list for a group of persons that you often send messages to After you create a list it appears in your Personal Address Book When you want to address a message to the group select the list New Entry x Select the entry type cccM all Address Cancel Help 400 Address Nortel Address Internet Mail Address Other Address Personal Distribution List New Personal Distribution List Properties Distribution List Notes Name i Add Remove Members Addto To Ce Bcc Send Options Cancel Help To create a personal distribution list On the Microsoft Outlook or Microsoft Exchange toolbar click the Address Book icon The Address Book dialog box appears Click the New Entry icon LJ The New Entry dial
9. k Tools Target Attendant Remote Call Forward Message Notification Outbound Transfer and then click mailbox manager Spoken Name Greetings Personalized Greetings Password Th M Ib M di b i Curent Password Clear All e all0OX anager l og OX appears New Password Verify Password 2 Click the Password tab 3 In the Current Password box type your current password 4 In the New Password box type your new password 5 In the Verify Password box type your new password 6 Click the OK button P0908533 Issue 01 Enterprise Edge Unified M essaging Q uick Reference G uide 6 Unified Messaging for Microsoft Exchange and O utlook Unified Messaging for Microsoft Exchange and Outlook When you open Microsoft Exchange or Microsoft Outlook display your unified messaging messages by clicking the Inbox icon under the Voicemail Folders icon From the Inbox you can move copy and delete messages and create new messages Click the N ew Mail To open a message Click the Address N ew messages Message icon to create double click the Book icon to access appear in bold a new message message icon the address books Pile Es Inbox Microsoft Outlook I Fil Edit View Go Tools Compose Help Voicemail Folders JE amp gt Eme 6 KJ es x J Messages with AutoPreview EX 2 amp ntain a Inbox RE E Date and received amp EG PersonalFolders MODE lF
10. og box appears In the list of entry types select Personal Distribution List and click the OK button The New Personal Distribution List Properties dialog box appears In the Name box type the name of the distribution list Click the Add Remove Members button and type or select members from the list to add to your new personal distribution list Click the OK button in the current and the next dialog boxes to create your new personal distribution list Enterprise Edge Unified Messaging Quick Reference Guide P0908533 Issue 01
11. rom Subject 7 Received time sent and a Calendar 5 LamMatthew Call from LamMatthe Fri 8 20 99 9 35 4 received deleted Inbox Contacts 9 le Ramnauth Lloyd CallfromRamnauthLloyd Fri 8 20 99 9 34 A voicemail A SE Items G Salahub Brett Call from Salahub Brett Fri 8 20 99 9 32 AM nboox messages KA ret Journal Calendar Notes 3 Outbox After vou Sa Sent Items El Subject y Tasks To Witchlow Ne Subject Call from Ramnauth Lloyd shows the delete a rs E Voicemail Folders sender and message It Deleted Iterds if the is moved oe Inbox 2 message is to Deleted Q Outbox voice or Items To Tasks gt Sent Itemp text delete messages ee g completely aa empy he os Deleted Items TrA e folder An exclamation mark means that A paperclip means that the message is urgent the message has an attached file Enterprise Edge Unified Messaging Quick Reference Guide P0908533 Issue 01 Reviewing your messages 7 Reviewing your messages To play unified messaging voice messages from your computer your computer must have a Sound card and speakers Message notification When you have a new message the mailbox icon on your Windows taskbar displays an exclamation mark 6 After you play your message the exclamation mark disappears A To play a voice message Call from SMITH PAT 4036405805 Message L Double click the voice message icon File Edit View Insert Format Tools Compose Help h fj
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