Avaya BCM Hospitality Features Quick Reference Guide
Contents
1. NORTEL NETWORKS Enterprise Edge Hospitality Features Quick Reference Card 2000 Nortel Networks P0911654 Issue 01 Using Enterprise Edge Hospitality features Hospitality Services HS is a group of features that increases the value of the Enterprise Edge system in small to medium sized facilities such as hotels motels or hospitals In a hotel setting guests gain improved services through immediate access to basic functions like wake up service or reminders and accurate tracking of the room s service requirements Enterprise Edge telephones are classified as one of three types of sets Common set A common set can be a telephone found in a lobby office or common area It is not associated with a room and does not have access to all of the hospitality services features Any Enterprise Edge telephone or analog telephone connected to an analog terminal adapter ATA or an analog station module ASM Room set A Room set is a set assigned to a room It can be any Enterprise Edge telephone or an analog telephone connected to an ATA or an ASM Up to five sets can be assigned to the same room they all share same room number Hospitality Services HS admin set AHS admin set is any two line display Enterprise Edge telephone A HS admin set can be programmed to require a user to enter the Desk admin password before access to HS admin features is granted Note Initial configuration of sets is programmed in system prog2. daily basis at a set time as configured in the system Maintenance personnel program the condition of the room to Service done when service in the room is complete The front desk attendant can query or program the condition of a room with a HS admin set The Enterprise Edge system automatically sets the status of a room to Heeds sruc when a Room occupancy status changes from occupied to Vacant Room To update the Room condition using a room set condition Room set 1 Press 6 on an Enterprise Edge telephone or press Link amp 8 7 6 on an analog telephone 2 At the prompt enter the status of the room 3 Press fi on the dial pad to indicate Set to sru done If required enter the Room condition password or Press 2 on the dial pad to indicate Set to needs sru If required enter the Room condition password 4 The display shows Set to sru done or Set to needs sr Room To update or query the Room condition using a HS admin set condition HS admin set Press on a two line display Enterprise Edge telephone If configured the display shows Fassword Enter the Desk admin password The display shows Cd of rm Enter the room number and press OK The display shows rrrrrillacant Press the CHANGE display key and select the required status for the room set if the room is occupied select Srvc done or Heeds sruc if the room is vacant select Vacant or Heeds sruc OND Page 3 Enterprise Edge Hospitality Featur
3. es Quick Reference Card The default setting is Vacant 5 To update or query other room sets press the FIHE or NEXT display key and return to step 3 Ifthere are no more room sets updates or queries press the Release button to exit programming Room Feature J 8 7 9 occupancy The Room occupancy RO feature allows front desk operators to assign dialing restrictions to room sets and also works with the Room condition RC feature Dialing restrictions for room sets are defined in system programming The RO feature does not apply to common sets To access the Room Occupancy feature and assign the state of a room set 1 Press EJ on a two line display Enterprise Edge telephone 2 If configured the display shows Fassword Enter the Desk admin password 3 The display shows Oc af rm Enter the room number and press OK 4 The display shows rrrrriacant Press the CHANGE display key and select the required status for the room set Vacant Basic Mid or Full The default setting is Vacant 5 To program other rooms press the FIHD or HEXT display key and return to step 3 If no more rooms require programming press the Release button to exit programming Programming a room to Vacant state cancels any outstanding alarms Hospitality The Hospitality Services feature allows for two types of passwords to access passwords different areas of Hospitality programming e The Desk password is used to access all Hospitalit
4. ramming Hospitality features Alarm time Feature 8 7 6 Cancel Feature 8 7 5 The Alarm time feature provides an alarm clock capability on Enterprise Edge set and analog telephones connected to an ATA or an ASM Both room sets and common sets can be programmed to sound an audible alert at a requested time One Alarm time within a 24 hour period is programmable on a room or common set and must be reset daily When the alarm sounds all sets in a given room alert Canceling the alarm on any set cancels the alarm on all the sets in the room A new Alarm time entered on a room or common set overwrites any alarm set previously To program the Alarm time feature on an Enterprise Edge telephone 1 Press 6J The display shows Alrm 07 00am OFF If the alarm time is correct press GH OFF The display shows Alrm 87 BBam ON Press DOHE to exit or To enter a new alarm time press CHG The display shows Enter times Enter a new 4 digit alarm time Page 1 Enterprise Edge Hospitality Features Quick Reference Card If the 24 hour clock format is used hour 00 to 23 and minutes 00 to 59 no confirmation is required The display shows Alarm OH hh srr If the 12 hour format is used the display shows hh mm AM ar Pr Press the AM or FM display key The display shows Alarm OH hhimm Alarm time analog phone To program the Alarm time feature on an analog telephone 1 Press Link 8 ZJ 6J A tone so
5. splay Enterprise Edge telephone 2 If configured the display shows Fassword Enter the Desk admin password 3 The display shows Al of rm Enter the room number 4 Press L EW The display shows Alrn A7 BBam OFF If the alarm time is correct press the H FF display key to activate the alarm 5 Enter a four digit alarm time Page 2 Enterprise Edge Hospitality Features Quick Reference Card If the 24 hour format is used hour 00 to 23 and minutes 00 to 59 no confirmation is required The display shows Alarm hhimm OH Ifthe 12 hour format is used the display shows the four digit time plus AM or FM Press the AM or PM display key The display shows Alarm hhimm am or rm OH 6 Press the Release button to exit programming Room Room set Feature _ 8 7 6 HS admin set Feature 8 7 8 condition The Room condition RC feature allows users to exchange information about the serviced state of a room The RC feature is available from a room set or a HS admin set Room sets can e set the associated room s state to Service done Srwc done e set the associated room s state to Needs service Weeds sruc query the state of the associated room on a set with a display HS admin sets can set any room s state to Service done Srwc done e set any room s state to Needs service Heeds src query the state of any room The system changes the state of occupied rooms to Needs service on a
6. unds 2 Enter a 4 digit alarm time If the 24 hour clock format is used hour 00 to 23 and minutes 00 to 59 a tone sounds If the 12 hour format is used press to select am or to select pm A tone sounds At the selected times sets in the room ring to wake up or remind the occupant of the next event or meeting Cancelling the alarm To cancel the Alarm time on an Enterprise Edge telephone press Feature 6 7 6 The display shows Alarm OFF To cancel the Alarm time on an analog telephone press Link 8 7 6 Turning off When a set rings at the selected time the occupant can release the Alarm ring as the alarm follows On an Enterprise Edge telephone press any button except the button On an analog telephone lift and replace the handset back into position Alarm time Feature 8 7 7 HS admin set Only a HS admin set can use the Hospitality Services admin alarm feature The HS admin alarm feature is room oriented only it does not control the alarms on common sets The HS admin alarm feature can e query the current or last alarm time set for a room e overwrite previous Alarm time programming for a room on the system assign an Alarm time for any room on the system e change an Alarm time for any room on the system cancel an Alarm pending for any room on the system To program the Alarm time for a room with the HS admin alarm feature 1 Press on a two line di
7. y Services admin features The Room condition password controls the ability to change the room condition Default passwords are created and changed in system programming Page 4 Enterprise Edge Hospitality Features Quick Reference Card P0911654 Issue 01
Download Pdf Manuals
Related Search