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Avaya BCM450 Configuration Guide

1. Select BlocA Click on the Add button to add DNs of sets that need to access the above line pool 5 3 2 Dial Plan Configuration 0 SNO OT a 12 14 15 16 Under Configuration gt Telephony gt Dialing Plan gt Public Network define the Public Received number length Check with Verizon for the appropriate value Set the Public Network Dialing Plan to Public Unknown In the Public Network DN Lengths table e Enter a DN prefix of 011 and set the length to 14 e Enter a DN prefix of 0019 and set the length to 14 e Change the default length to 10 Under Configuration gt Telephony gt Dialing Plan gt Routing and select the Routes tab Add a route by clicking on the Add button In the Add Route dialog box provide an unused route and click on the OK button The Dialing Plan Routing table will be displayed Click on the route just created Under the Use Pool column double click to select BlocA from the drop down list Under the DN Type column double click to select Public Unknown from the drop down list 11 Click on the Destination Codes tab Configure a destination code to route dialed digits by clicking on the Add button Digits that begin with this destination code will be presented to the SIP trunking component on the BCM for routing towards the Service Provider In the Add Destination Code dialog box enter a numeric number for the destination code and click on the OK button Select the row repres
2. AVAYA Avaya BCM Solutions Test Lab Business Communication Manager BCM 50 and BCM450 Release 5 0 Configuration Guide for Verizon Business SIP Trunking Issue 1 1 Abstract This document provides guidelines for configuring a SIP Trunk between a BCM50 or BCM450 Release 5 0 and Verizon Business SIP Trunking AAA BCM Solution Test 1 of 12 Reviewed Lab BCMS50R5_BCM450_Configuration_Guide_For_Vz_Voice 04 02 2010 2010 00000227 Table of Contents TABLE OF CONTENTS esssssssoiessassessesonsonsbassoansonsosonssasonnnsonsononsensondnsonsononssnssnansonsononsensoadnsonsononsdassnnnsonsoa onsen sadnsonsosonssasonsnsonsees 2 1O INTRODUCTION oomen inrait iir ars EN ENE E EEEN E EVESEN ENEN ENE ENESE EN EN AN 3 1 1 DOCUMENT CHANGE HISTORY vcrsis lessens a Ee rE E ser EE E E E E E e EREE EE AE ES E 3 2 0 SYSTEM SOFTWARE LOADWARE esesesesosesosesososesesesesosesosesosesesesesosesesesesesesesesosesesesesesesosesesesosesesesesesesesesesesesesesesesesee 4 A AAA endesssansesesd snseasooonseaeseansess osanesdesd anseasoonseassbandessosanssdesbenseason 5 3 PEATURES SUPPORTED cintia pi EEE E E E EE EEE E E EEE EE E 5 322 TECHNICAE CAVEATS areor NA 5 AO OVERVIEW AAA Eneas DE EEDE OA 6 5 0 SYSTEM CONFIGURATION csssssssssssssssessssssssnessssesnessesessessssecsessesecsessesessessesessessesessessesessessssessessssecsessesessessesessorses 7 5 1 BCM CONFIGURATION Rain A ai ita bc 7 DL ATP Trunks Settings CONPIQUPAMON iii to ii EA aa nie
3. d balancing weight e Keep alive Repeat step 4 above for each additional outbound SIP Proxy 5 1 4 SIP Media Parameters Configuration 1 UDS A Under Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the SIP Media Parameters tab In the Preferred Codecs section configure G 729 G 711 aLaw as the first and second preferred codec respectively In the codec Settings section uncheck Enable Voice Activity Detection In the codec Settings section select 20ms as the payload size for both G 729 and G 711 Again in the codec Settings section set G 711 as the Fax transport Force G 711 for 3 1KHz audio must be checked Provide in band ringback must be left unchecked 5 2 Configuring Analog Sets 1 Under Configuration gt Telephony gt Sets gt Active Sets click on the Capabilities and Preferences tab 2 Click on the DN of the first analog set 3 Inthe Capabilities tab that shows up at the bottom configure this analog device to receive short tones by checking the checkbox next to Receive Short Tones 4 Repeat Steps 2 to 3 for each of the analog DNs AAA Reviewed Avaya BCM Solutions Test Lab 8 of 12 03 19 2010 Application Notes BCM50_BCM450_R5_Configuration_Verizon 2010 Avaya Inc All Rights Reserved 2010 00000227 Page 8 of 12 5 3 Dialing Plan 5 3 1 Line Pool Configuration 1 2 3 Under Configuration gt Telephony gt Dialing Plan select Line Pools
4. e History Summary of Changes March 16 2010 1 0 Original publication March 19 2010 1 1 Added steps for configuring analog sets TEARS NOR RAR AAA Reviewed Avaya BCM Solutions Test Lab 3 of 12 03 19 2010 Application Notes BCM50_BCM450_R5_Configuration_Verizon 2010 Avaya Inc All Rights Reserved 2010 00000227 Page 3 of 12 2 0 System Software Loadware To achieve successful interoperability between the BCM and Verizon SIP Trunking the various network elements must be running the version of software as shown below System Platform Firmware BCM 50 All platforms e Release 5 0 plus most recent smart update BCM450 All platforms e Release 5 0 plus most recent smart update BCM Phones All supported phones As provided by most recent smart update Table 1 Validated Equipment and Software AAA Reviewed Avaya BCM Solutions Test Lab 4 of 12 03 19 2010 Application Notes BCM50_BCM450_R5_Configuration_Verizon 2010 Avaya Inc All Rights Reserved 2010 00000227 Page 4 of 12 3 0 Features 3 1 Features Supported The following are capabilities tested and validated e Basic calls G711 a law and G729 both with 20ms packetization e Calling line number identification presentation e Calling line number presentation restriction e DTMF RFC 2833 e Call hold e Call transfer attended and unattended e Conference calls e Call forward e Call waiting e Transparent FAX using G 711 3 2 Technical Cav
5. eats 1 FAX using T 38 is not supported on the VzB network AAA Reviewed Avaya BCM Solutions Test Lab 5 of 12 03 19 2010 Application Notes BCM50_BCM450_R5_Configuration_Verizon 2010 Avaya Inc All Rights Reserved 2010 00000227 Page 5 of 12 4 0 Overview Figure 4 1 shows a typical deployment of a SIP trunk between BCM R5 and Verizon Business Network In the test configuration there were no NAT between the BCM and Verizon s SIP network All IP addresses assigned to the BCM as well as BCM IP phones were routable from Verizon s SIP network EMEA Platform NetScreen Adtran 1224 Switch IPCC Platform Verizon PIP Network Extemal SIP Phone Cisco DS3G W Cisco Router ESR Switch Figure 4 1 SIP Trunking between BCM and Verizon Business Network AAA Reviewed Avaya BCM Solutions Test Lab 6 of 12 03 19 2010 Application Notes BCM50_BCM450_R5_Configuration_Verizon 2010 Avaya Inc All Rights Reserved Page 6 of 12 2010 00000227 5 0 System Configuration This section provides procedures for configuring a SIP trunk on BCM Rls 5 0 to Verizon Business IP network 5 1 BCM Configuration In order to configure a SIP trunk between BCM and Verizon Business network do the following 5 1 1 IP Trunks Settings Configuration 1 Under Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the IP Trunks Settings tab 2 Enable Forward r
6. edirected OLI by click on the check box next to it 5 1 2 SIP Settings Configuration 1 Under Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the SIP Settings tab 2 Inthe SIP Settings section e Local Domain The IP address of the Session Border Controller Obtain this information from Verizon e Call Signaling Port This port is defined by Verizon Obtain this information from Verizon 3 In RFC2833 section e Dynamic Payload Set this value to 101 4 Inthe Service Impacting SIP Settings click on Modify and Disable PRACK Click OK 5 Leave the rest of parameters under the SIP Settings tab at the default values AAA Reviewed Avaya BCM Solutions Test Lab 7 of 12 03 19 2010 Application Notes BCM50_BCM450_R5_Configuration_Verizon 2010 Avaya Inc All Rights Reserved 2010 00000227 Page 7 of 12 5 1 3 SIP Proxy Configuration 1 2 Under Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the SIP Proxy tab In the SIP Proxy section e Domain Set this field to the IP address of the Session Border Controller Obtain this information from Verizon e Route all calls using proxy This field must be checked e MCDN Protocol None Click on the Add button to configure the BCM with identity of the outbound SIP Proxies In the Add Proxy Server dialog box configure the fields as follows e Name e IP Address e Port e Loa
7. ee EEEa EEEE OANA 7 DL 2SIP Settines Configura ns ido isda E Hiadestdessueats suiedey A T NA E AE EEEE 7 FEISIP Prox Configurations dE A a NE EAE EE D 1 4 SIP Media Parameters CONPiQUratiOn iii ciebexis outten ea ee e e KNE R bs oeb sve von A E e ERE E EI E E s 5 2 CONFIGURING ANALOG SETS covresdosch nododiins osn 5 chews DEEE EA EEEE NEE EEE da bebsvscnsvades EESE ENESE E Er OVDE KE DECESE EELKE leas 8 33 DIALING PLAN esee NN 9 3 3 1 Line Pool Confie r tion s sailera aeneae a R A A E E EE A AE E e dee 9 3 3 2 Dial Pl n Config ur tion sieraden aei A A E A aiden sec E E ia 9 5 3 3 Configuring Incoming Calls from VERIZON to BCM seseseseeeseesseeeeseseeesesresrssreereesesrenrsserrrnsesressesrenrsserereseseess 10 3 34 Giving Access to SIP TTUNKS hisi snoeien A A AA AAA Eea S 11 AAA Reviewed Avaya BCM Solutions Test Lab 2 of 12 03 19 2010 Application Notes BCM50_BCM450_R5_Configuration_Verizon 2010 Avaya Inc All Rights Reserved 2010 00000227 Page 2 of 12 1 0 Introduction This document is intended to provide information to installers configuring a BCM50 or a BCM450 Release 5 0 for SIP trunk inter working with the Verizon Business IP network The information provided is specific for the SIP trunk inter working unrelated configuration is not considered within this guide This document assumes that the installer has undergone Avaya approved BCM training and has a working knowledge of BCM installations 1 1 Document Chang
8. enting the Destination Code entered in the previous step Under Normal Route column double click and enter the route entered in Step 5 Under the Absorbed Length column specify the number of digits that will be absorbed before sending the rest of the digits to the service provider AAA Reviewed Avaya BCM Solutions Test Lab 9 of 12 03 19 2010 Application Notes BCM50_BCM450_R5_Configuration_Verizon 2010 Avaya Inc All Rights Reserved 2010 00000227 Page 9 of 12 5 3 3 Configuring Incoming Calls from VERIZON to BCM This can be done in one of two ways 1 The DID assigned to the BCM can be associated with a target line assigned to a group of set s and all calls to the DID will be routed those set s All calls to the DID assigned to the BCM can be answered by the Auto Attendant AA and from there a DN can be entered to reach a phone on the BCM 5 3 3 1 Assigning DID to BCM Phones for Incoming Call Navigate to Configuration gt Telephony gt Lines gt Target Line and click on an unused target line On the selected Target Line set the Pub Received to the last 4 digis of the Verizon assigned DID Assign the DN of phones on the BCM that require an appearance on this target line This will be the phones that will be alerted when call to the Verizon assign DID is received a Navigate to Configuration gt Telephony gt Lines gt Target Line and click on the Target Line configured in Step 2 above b Click on the As
9. signed DNs tab c Click the Add button to add the DN of set s to this Target Line 5 3 3 2 Configuring AA to Answer Incoming Calls Alternatively the AA on the BCM can be configured to answer incoming calls and then call routed to a target phone on the BCM by entering the extension of the set at the AA prompt To do this 1 E Os O Navigate to Configuration gt Telephony gt Lines gt Target Line and click on an unused target line On the selected Target Line set the Pub Received to the last 4 digis of the Verizon assigned DID Navigate to Configuration gt Application gt Voice Messaging Contact Center Click on the Launch CallPilot Manager This launches a web browser to the BCM Log in with the administrator credentials On the left hand navigation menu click on Auto Attendant In the Line Administration web page scroll down to the Target Line configured in Step 1 Under the Command Column click Change In the Line Properties web page select Auto Attendant as the Answer Mode 0 Click the Submit button AAA Reviewed Avaya BCM Solutions Test Lab 10 of 12 03 19 2010 Application Notes BCM50_BCM450_R5_Configuration_Verizon 2010 Avaya Inc All Rights Reserved 2010 00000227 Page 10 of 12 5 3 4 Giving Access to SIP Trunks To give access to BCM phones to make outgoing calls across the SIP trunk 1 Navigate to Configuration gt Telephony gt Sets gt Active Sets 2 Click on the Line Access tab 3 Click on
10. the DN of each the registered BCM phones in turn and click on the Line Pool Access tab 4 Click on the Add button 5 Inthe Add Line Pool dialog box type bloca 6 Click OK 7 Repeat steps 3 to 6 for each of active sets on the BCM AAA Reviewed Avaya BCM Solutions Test Lab 11 of 12 03 19 2010 Application Notes BCM50_BCM450_R5_Configuration_Verizon 2010 Avaya Inc All Rights Reserved 2010 00000227 Page 11 of 12 2010 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc Nortel Nortel Networks the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes If you have any issues with the solution described in this document please contact 1 800 4 NORTEL AAA Reviewed Avaya BCM Solutions Test Lab 12 of 12 03 19 2010 Application Notes BCM50_BCM450_R5_Configuration_Verizon 2010 Avaya Inc All Rights Reserved 2010 00000227 Page 12 of 12

Avaya BCM450 Configuration Guide

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