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Avaya BCM 4.0 - Telephony Device Installation Guide

1. 32 To measure the insertion loss from the analog device to the CO sss 33 Using an analog telephone eese 35 Tomake eemal CAE eanna ARTES 35 eao ae iu pl em T 35 org 00 TEILTE 36 To make oranowor a ete ET 36 To answer a second call while on another call 36 To hold acall and make a second call c 36 Dore ND TID I i D LO Be To reply intemal NINES sss D 1 OO SOS SS LLL 37 FO reply to extemal MESSAGES uices redi eir edF DOE nantes eases Haste EOD KO LERRA ae ISDN QUDIVIEW scosi cece scedcerticercecceesecesetigersureaciuge 43 Telephone button ICONS 2 unouarulassecsanteharkreRasarcc era exu 55 IF telephone Overview cscs car chee eipeRR RE RVsuERRERERE osetrit 65 Registering Nortel 20XX and 11XX IP telephones 73 To access the local configuration menu on an IP telephone essessss 75 To deregister a IP telephone from the IP record cccccesscceeeeeeeeeeeeeeeeeeeeeeeseeeereenees 80 Relocating Telephones iceccensusu s ea tvees wi ERE Rx RARE sosi 81 To enable Set relocation and relocate digital telephones sesesssssss 81 To keep an IP telephone active after it is disconnected sesssssssssse 82 To move an IP telephone without changing the DN seeseeeeeeeeeee 82 To move a Nortel IP telephone and change the DN sse
2. 0 0 cece eee 74 Troubleshooting IP telephones 0 0c es 78 Operatiom ISSUES PE TT 79 Deregistering IP telephones 2 000 eee eee 79 Chapter 10 Relocating telephones 20 00 cece eee eee eee 81 Moving digital telephones 0000 eee 81 Keeping an IP telephone active 0 cece eee 82 MOVING IF ISISDNONGS uadduiooauqed edax acaba SR a dpa b EU toss adiac dig 82 Usercard ligt er nSSITSDETSE 83 Appendix A ASM8 ASM8 and GASM wiring chart and switch settings 85 Appendix B DSM16 and DSM32 wiring charts and switch settings 87 Appendix C DTM wiring chart and switch settings cece eee eee 89 Appendix D BCM 4 0 Telephony Device Installation Guide 8 Contents NOO60609 New in this release 9 New in this release The following section details what is new in Business Communications Manager Telephony Device Installation Guide N0060609 for release 4 0 Navigation e Features on page 9 e Other Changes on page 9 Features This release contains no new features Other Changes See the following sections for information about changes that are not feature related Revision history Standard 1 2 This document is up issued to update technical content in the April 2009 section Determining the registration process May 2009 Standard 01 03 This document is up issued to add IP phone 1110 BCM 4 0
3. Planning your ISDN network on page 52 e Supported ISDN protocols on page 54 Welcome to ISDN Integrated Services Digital Network ISDN technology provides a fast accurate and reliable means of sending and receiving voice data images text and other information through the telecom network ISDN uses existing analog telephone wires and multiplex it into separate digital channels which increases bandwidth ISDN uses a single transport to carry multiple information types What once required separate networks for voice data images or video conferencing is now combined onto one common high speed transport Refer to the following topics e Types of ISDN service on page 44 e ISDN layers on page 44 e ISDN bearer capability on page 45 Analog versus ISDN ISDN offers significantly higher bandwidth and speed than analog transmission because of its end to end digital connectivity on all transmission circuits Being digital allows ISDN lines to provide better quality signaling than analog POTS lines and ISDN out of band data channel signaling offers faster call set up and tear down While an analog line carries only a single transmission at a time an ISDN line can carry one or more voice data fax and video transmissions simultaneously BCM 4 0 Telephony Device Installation Guide 44 Chapter 6 ISDN overview An analog modem operating at 14 4K takes about 4 5 minutes to transfer a 1MB data file and a 28
4. BCM 4 0 Telephony Device Installation Guide BCM Business Communications Manager Document Status Standard Document Version 01 30 Part Number N0060609 Date May 2009 NORTEL Copyright 2006 2009 Nortel Networks All Rights Reserved LEGAL NOTICE The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners Task List New IM this release u uecusesesetisaesseesaakeessabsuesaeerkaus 9 Getting started with BCM 0 cee eee eee 11 Device description ssssnekxataokz EA RRRARRARARARREAXARAARE RAS AA Ana 19 Installing an analog station media bay module ASM 25 Tacoma e 2 eleme EET 2r Installing the analog terminal adapter Le 29 Tocame MO ATA aiaa 31 Tomom DeAnna Wa e 31 To measure the insertion loss from the CO to the analog device
5. Figure 4 Data communication device installation overview ATA 2 power cord Data communication BCM main unit Cr device F ATA 2 Line loop resistance Terminal loop resistance 135 ohms maximum 200 ohms maximum Installing the ATA2 The following provides information on installing the ATA2 e Connecting the ATA Mounting the ATA2 on page 31 e Test insertion loss measurement on page 32 Connecting the ATA2 After the correct environment has been set up connect the BCM system and the analog device to the ATA2 and then connect the power see Figure 5 Figure 5 ATA top view Lime jack Terminal jack Power supply connector receptacle Figure 6 shows the pin outs for the connection cables NOO60609 Chapter 4 Installing the analog terminal adapter 31 Figure 6 ATA2 pin outs Line jack Terminal jack TCM Ring B Lead TCM Tip A Lead o Vay The TCM input is not polarity sensitive To connect the ATA2 a A OW N Connect one end of a line cord to the ATA2 terminal jack Connect the other end to your telephone modem or fax machine Connect one end of a line cord to the ATA2 line jack Connect the other end to an available station port on the BCM main unit or expansion unit For a 120 V or 230 V s
6. e Ifthe telephone is not yet registered and when a password is entered in the Terminal Registration screen the telephone prompts you for that password If Auto Assign DN is not selected the telephone prompts you for a DN Refer to Configuring telephones IP telephones in the BCM 4 0 Device Configuration Guide INO060600 e If you are prompted for a password enter the password and press OK e If you are prompted for a DN enter the DN you want assigned to this telephone and press OK When the telephone registers it downloads the information from the system IP Telephony record to the telephone configuration record This can include a new firmware download which occurs automatically If new firmware downloads the telephone display indicates the event Note If the telephone displays a prompt that indicates it cannot find the server follow the instructions in Configuring telephone settings on page 74 to enter the specific network path Troubleshooting IP telephones on page 78 describes other possible prompt messages Configuring telephone settings If you are not automatically registered to the system you can configure the telephone settings to enable you to access a system on the network You also must perform these steps if your IP telephone is not connected to the same LAN to which the system is connected NOO60609 Chapter 9 Registering Nortel 20XX and 11XX IP telephones 75 To access the local configurat
7. 204 etc e the system skips S and analog loops when selecting a network connection for synchronization Systems with only S loops act as timing masters for the attached terminal equipment TE and are not synchronized to the network ISDN TE without access to a network connection BRI lines has limited or no functionality If your system has both a BRI S T configured as BRI and a DTM configured as PRI it is recommended that you use PRI as the primary clock source See PRI hardware on page 49 ISDN BRI NT1 equipment The NT1 network termination type 1 connects an S interface four wire to a U interface two wire In most cases it connects loops from a BRI module to the network connection which uses the U interface The NT1 converts and reformats data so it can be transmitted to and from the S or T connection In addition it manages the maintenance messages travelling between the network and the NT1 and between the NT1 and the BCM system BCM 4 0 Telephony Device Installation Guide 52 Chapter 6 ISDN overview The NT1 from Nortel is packaged two ways e a stand alone package which contains one NT1 card NTBX80XX and a power supply NTBX81XX amodular package which contains up to 12 NT1 cards NTBX83XX and a power supply NTBX86AA ISDN standards compatibility In North America BCM ISDN equipment supports National ISDN standards for basic call and calling line identification services BCM BRI is compliant w
8. e know basic Nortel BCM terminology e be knowledgeable about telephony and IP networking technology BCM 4 0 Telephony Device Installation Guide 12 Chapter 1 Getting started with BCM Organization This guide is organized for easy access to information that explains the concepts operations and procedures associated with the BCM system About BCM The BCM system provides private network and telephony management capability to small and medium sized businesses The BCM system e integrates voice and data capabilities VoIP gateway functions and QoS data routing features into a single telephony system e enables you to create and provide telephony applications for use in a business environment BCM key hardware elements BCM includes the following key elements e BCM200 main unit e BCM400 main unit e BCMI000 main unit e BCM expansion unit compatible with BCM400 main unit e BCM400 expansion gateway media bay modules MBM 4x16 ASMS ASM8 BRIM CTM4 CTM8 DDIM DSM16 DSM32 DTM FEM GASM GATM4 GATM8 BCM features BCM 4 0 supports the complete range of IP telephony features offered by existing BCM products Note You enable the following features by entering the appropriate keycodes no additional hardware is required NOO60609 Chapter 1 Getting started with BCM 13 BCM applications BCM 4 0 supports many applications provided on the existing BCM pl
9. service the trade name for standard BRI service You can order either regular Microlink service which includes the CLID feature or Centrex Microlink which includes access to additional ISDN network features including Call Forwarding When ordering Microlink service it must be ordered with EKTS turned off If you will be using a point of sale terminal adapter POSTA ask for D packet service to be enabled Ordering ISDN BRI service in the United States In the United States regardless of the CO Central Office type order National ISDN BRI NI 2 with EKTS Electronic Key Telephone System turned off Use the following packages as a guideline for ordering your National ISDN BRI NI 2 However we recommend using packages M or P with the BCM system Contact your service provider for more information about the capability packages it offers Bellcore National ISDN Users Forum NIUF ISDN packages supported by BCM for ordering in U S voice circuit switched data on both B channels D channel packet supported by BCM Basic D Channel Packet supported by BCM calling line identification Point of Capability Feature set Optional features sale Voice Data Alternate CLID X X voice circuit switched data on both B channels Alternate flexible calling for voice not additional call offering not X X X If you want to transmit both voice and data and support D channel packet service orde
10. where one party tries to interrupt the other speaking party it can be annoying In this second situation by the time the voice of the interrupter reaches the interruptee the interruptee has spoken 2 jitter size frames past the intended point of interruption In cases where very large jitter sizes are used some users revert to saying OVER when they wish the other party to speak Possible jitter buffer settings and corresponding voice packet latency delay for the BCM system IP telephones are e None e Small G 711 G 729 0 05 seconds e Medium G 711 G 729 0 09 seconds e Large G 711 G 729 0 15 seconds QoS routing To minimize voice jitter over low bandwidth connections the BCM programming assigns specific DiffServ Marking in the IPv4 header of the data packets sent from IP telephones and from IP trunks The DiffServ Code point DSCP is contained in the second byte of the IPv4 header DSCP is used by the router to determine how the packets will be separated for Per Hop Behavior PHB The DSCP is contained within the DiffServ field which was known as the ToS field in older versions The BCM assigns Expedited Forwarding EF PHB for voice media packets On the BCM these assignments cannot be adjusted NOO60609 73 Chapter 9 Registering Nortel 20XX and 11XX IP telephones Nortel IP telephones must register with the system to be able to use the call features and system features Note To use system resour
11. 12050 software phone is turned off you may still want callers to go to your voicemail To keep your IP telephone active and retain DN specific features activate the Keep DN alive feature To keep an IP telephone active after it is disconnected 1 Inthe Element Manager go to Configuration gt Telephony gt Sets gt Active Sets 2 Click the Capabilities and Preferences tab and IP Terminal details 3 Select the Keep DN alive check box Note Clearing the check box allows the DN record to become inactive if the IP telephone is disconnected Moving IP telephones IP telephones retain their DN when they are moved to a new location on the same subnet The following instructions apply to Nortel IP telephones To move an IP telephone without changing the DN Disconnect the power from the IP telephone or 3 port switch Disconnect the network connection At the new location reconnect the network cable and the power connection bk OO N a If the new location is on a different subnet you must make the appropriate changes to the telephone IP addressing However do not change the S1 IP address or the S2 IP address Disconnect the power from the IP telephone or 3 port switch gt Note If your network is using partial DHCP reconfiguration is not required at this step To move a Nortel IP telephone and change the DN 1 Deregister the DN 2 Disconnect the network connection and the power connection from the telephone N
12. 8K modem takes about half that time Using one channel of an ISDN line the transfer time is reduced to only 1 minute and if two ISDN channels are used transfer time is just 30 seconds When transmitting data the connect time for an average ISDN call is about three seconds per call compared to about 21 seconds for the average analog modem call Types of ISDN service Two types of ISDN services lines are available Basic Rate Interface BRI and Primary Rate Interface PRI Each line is made up of separate channels known as B and D channels which transmit information simultaneously e BRITis known as 2B D because it consists of two B channels and one D channel e PRI is known as 23B D in North America or as 30B D in Europe In North America 23B D consists of 23 B channels and one D channel T1 carrier In Europe 30B D consists of 30 B channels and one D channel E1 carrier B channels B channels are the bearer channel and are used to carry voice or data information and have speeds of 64 kbps Since each ISDN link BRI or PRI has more than one B channel a user can perform more than one transmission at the same time using a single ISDN link D channels The standard signaling protocol is transmitted over a dedicated data channel called the D channel The D channel carries call setup and feature activation information to the destination and has speeds of 16 kbps BRI and 64 kbps PRI Data information consists of control and signal
13. E EAR 19 Ces Lucus on decori ech eee hn dace toda docte uci SUR LA f debris Socal Ss 19 US Soca Sil se ee eee eer re ee eee ere eee er ree es ee REP KP guts 20 lc T 20 ODN ils Ar M cT 21 Chapter 3 Installing an analog station media bay module ASM 25 St Bri MEN ousaccza bee E y IRE hee arat OR X ER Me PRG URDU na e RR VERS 26 Configuring the media bay module lessen 26 Wima the ASM cocsricseestxketee RR EY CURIAE RU Ra RR AER ERRORS REG GA EN 27 installing analog devices ivisecxire dk XP oe PG REP RR RASA RERUMS RE E 27 Chapter 4 Installing the analog terminal adapter 0 00 ee eee eee eee 29 Configuration OVEMIOW 2 ec 4ceces da ERI ERRARE RAS XeRssxa a GR 29 Analog Telephone x usse cux ktit rkr EEEE 33 ee Shs dee dee ie ERR EU 29 BCM 4 0 Telephony Device Installation Guide 6 Contents PX COL CIPUE cua der Lehi ERE PEDE add IDEE RE Pao dr acp acdibgicks reat 30 letali ihe ATAZ 2654 i044 o Posy 1264 aud GREG aS RR O84 A PEK beak A RUE aS 30 Connecting TIS ANAL cus eed cote sea pos kd a ob ea ewes eels 30 Mounting NE ATAB Liuoocoseliske cem RR eR Re ages bea tobe enari isita 31 Test insertion loss measurement 000 2c eee eee eee 32 COMIN Ie ATA iuda uar ee di bd rede seer eee cst des icr a d Rc MR dap data 33 Chapter 5 Using an analog telephone Lleeeeeesreeeessse 35 Making and answering calls sisse Rr y 9 RR RR ERE 35 Call Display Miia cance qur a UR R
14. Wire color 1 26 Tip White Blue 1 Ring Blue White 2 27 Tip White Orange 2 Ring Orange White 3 28 Tip White Green 3 Ring Green White 4 29 Tip White Brown 4 Ring Brown White 5 30 Tip White Slate 5 Ring Slate White 6 31 Tip Red Blue 6 Ring Blue Red 7 32 Tip Red Orange 7 Ring Orange Red 8 33 Tip Red Green 8 Ring Green Red BCM 4 0 Telephony Device Installation Guide 86 Appendix A ASM8 ASM8 and GASM wiring chart and switch settings Table 11 ASM RJ 21 connector wiring Sheet 2 of 2 Set Pin Connection Wire color 34 No connection Red Brown 9 No connection Brown Red 50 No connection Violet Slate 25 No connection Slate Violet NOO60609 Appendix B DSM16 and DSM32 wiring charts and switch settings 87 Appendix B DSM16 and DSM32 wiring charts and switch settings Digital telephones such as the Business Series Telephones are connected to a digital station module DSM16 or DSM32 through the RJ 21 connectors on the front of the media bay modules MBM The DSM16 has a single RJ 21 connector and the DSM32 has two RJ 21 connectors see Figure 14 Figure 14 DSM16 and DSM32 RJ 21 connectors DSM16 DSM32 i e Ille oMi eM M RJ 21 connector RJ 21 connectors 1 25 26 50 RJ 21 pin out The following table lists the wiring details for the RJ 21 connectors on the DSM16 and the DSM32 Table 12 DSM
15. are in effect only for your current call NOO60609 Chapter 7 Telephone button icons 59 Table 5 Telephone features Sheet 4 of 7 Feature Description Messages FEATURE 1 Cancel FEATURE 1 Send a message to another telephone within your system To view and reply to your messages 1 Press FEATURE 65 2 Press and to view your message list 3 Press 0 to call the person who left you the message To erase a message Press HOLD while viewing a message Moving line buttons FEATURE 81 Change the position of your line or hunt group buttons 1 Press FEATURE 81 2 Press the line button that you want to move 3 Press the button to which you want to move the line 4 Press RLS The two buttons are exchanged 5 Update the button label strip on your telephone Line buttons cannot be exchanged with intercom answer DN or handsfree buttons Mute Handsfree mute or Mute button Press this button when you do not want the caller to hear anything from your side of a handsfree call The display light beside the button blinks when the call is muted The mute button on the T series and i series telephones mutes all types of calls Page announcement note A call retrieved from hold after a page announcement does not necessarily remain muted Name and number block FEATURE 819 Block either the outgoing name or number or both for a specific call Page FEATURE 60 and code 1 to 3 and z
16. call using a speed dial code 1 Press FEATURE 0 2 Enter the two or three digit code for the number Speed dial programming To program personal speed dial numbers 1 Press FEATURE 4 2 Enter a two digit code from 71 to 94 3 Specify the external line by pressing a line button a line pool button or the intercom button If you do not specify the external line the system automatically chooses a line for the call 4 Dial the telephone number you want to program up to 24 digits 5 Press HOLD 6 Record the code and number you have just programmed Note You cannot program personal speed dial numbers while someone else is programming your system Static time and date FEATURE 806 Cancel FEATURE 806 Change the first line of the display to the current time and date SWCA keys FEATURE 521 to FEATURE 536 programmed to buttons with indicators If you are part of a call group you may have a number of line buttons that are labelled as SWCA How you use these buttons depends on how the System Administrator set up the system Refer to the SWCA user card for detailed instructions FEATURE 520 Find first available SWCA key assigned to this telephone FEATURE 537 Find the oldest parked SWCA call on this telephone FEATURE 538 Find the newest parked SWCA call on this telephone Time FEATURE 803 Briefly display the time and date while you are on a call BCM 4 0 Telephony Device Installation
17. information and for BRI only packet switched data such as credit card verification ISDN layers ISDN layers refer to the standards established to guide the manufacturers of ISDN equipment and are based on the OSI Open Systems Interconnection model The layers include both physical connections such as wiring and logical connections which are programmed in computer software When equipment is designed to the ISDN standard for one of the layers it works with equipment for the layers above and below it There are three layers at work in ISDN for BCM To support ISDN service all three layers must be working properly e Layer 1 A physical connection that supports fundamental signaling passed between the ISDN network your service provider and the BCM system When the LED on a BRI S T Media Bay Module configured as BRI is lit your layer 1 is functioning e Layer 2 A logical connection between the central office or the far end and the BCM system BCM has one or two of these connections for each BRI link and one for each PRI link Without Layer 2 call processing is not possible NOO60609 Chapter 6 ISDN overview 45 e Layer 3 Also a logical connection between the ISDN network your service provider and the BCM system For BRI lines layer 3 is where call processing and service profile identifier SPID information is exchanged This controls which central office services are available to the connection For example a network con
18. one phone ISDN devices Refer to ISDN overview for information on ISDN devices hardware Table 1 is a matrix of telephony devices and the BCM releases with which they are compatible Table 1 also shows what media bay module MBM is needed to support each device Table 1 Telephony devices release compatibility matrix Sheet 1 of 2 Device BCM 3 5 BCM 3 6 BCM3 7 BCM 4 0 BCM50 1 0 BCM50 2 0 MBM T7000 EU only X X X X X X DSM T7100 X X X X X X DSM T7208 X X X X X X DSM T7316 X X X X X X DSM T7316E X X X X X X DSM T7406 North America only X X X X X X DSM T 24 KIM X X X X X X DSM BST Doorphone X X X X X DSM Dect 413x X X X DSM Dect 414x X X X DSM Digital Mobility Phone 7420 X DSM Digital Mobility Phone 7430 X X DSM Digital Mobility Phone 7440 X X DSM IP Phone 2001 X X X X X IP Phone 2002 X X X X X X IP Phone 2004 X X X X X X IP Phone 2007 X X X IP Phone 1110 X X BCM 4 0 Telephony Device Installation Guide 22 Chapter 2 Device description Table 1 Telephony devices release compatibility matrix Sheet 2 of 2 Device BCM 3 5 BCM3 6 BCM3 7 BCM 4 0 BCM50 1 0 BCM50 2 0 MBM IP Phone 1120E X X IP Phone 1140E X X IP Softphone 2050 X X X X X X IP Audio Conference Phone X X 2033 IP KEM X X WLAN 2210 Handset X X X WLAN 2211 Handset X X X WLAN 2212 Handset X X
19. separated by break points Saved number redial FEATURE 67 Save a number to redial later Enter the code while you are on a call that you have dialed to save the number Enter the code when you are not on a call to redial the saved number Service schedules FEATURE 870 Display the modes that have been turned on at a designated control set NOO60609 Chapter 7 Telephone button icons 61 Table 5 Telephone features Sheet 6 of 7 Feature Description Ringing FEATURE 871 Cancel FEATURE 871 services Turn on one of six schedules for alternative ringing call answering arrangements from a designated control telephone Restriction FEATURE 872 Cancel FEATURE 872 services Turn on one of six services for restrictions on particular lines or telephones from a designated control telephone You are required to enter a password Routing services FEATURE 873 Cancel FEATURE 873 Turn on one of six services for routing on particular lines or telephones from a designated control telephone You must enter a password Speed dial using FEATURE 0 Dial an external telephone number using a two or three digit code There are two types of speed dial codes system 01 70 or 001 to 255 and personal 71 to 94 System speed dial codes can be used from any display telephone in the system They are assigned by your system administrator Personal speed dial codes are used exclusively at your telephone To make a
20. through the speaker on a digital telephone without making the other telephone ring Voice Messaging Internal LINK and follow the voice prompts Allows you to open your mailbox to listen to your messages LINK and follow the voice prompts Allows you to record and send a message directly to a mailbox without calling the extension LINK Allows you to forward calls directly to your mailbox NOO60609 Chapter 5 Using an analog telephone 41 Other documents Refer to the BCM 4 0 Telephone Features User Guide N0027160 for a complete list of features available for all types of telephones on your system Note You press the FEATURE button on digital telephones to access features gt You press LINK FLASH or RECALL buttons on analog telephones to access features BCM 4 0 Telephony Device Installation Guide 42 Chapter 5 Using an analog telephone NOO60609 43 Chapter 6 ISDN overview The following provides some general information about using ISDN lines on your BCM system Detailed information about ISDN is widely available through the internet Your service provider can also provide you with specific information to help you understand what suits your requirements Refer to the following topics for information Welcome to ISDN e Services and features for ISDN BRI and PRI on page 45 e ISDN hardware on page 49 e ISDN standards compatibility on page 52
21. to a central voice mail and call attendant systems which can streamline multi office telephony administration Telephones The BCM can communicate using digital telephones Model 7000 7100 7208 7316 7316E 7316E KIMs 7406 cordless telephone Norstar M series telephones ISDN telephones analog telephones and IP telephones and applications With this much flexibility the BCM can provide the type of service you require to be most productive in your business While analog and digital telephones cannot be connected to the BCM system with an IP connection they can make and receive calls to and from other systems through VoIP trunks Calls received through the VoIP trunks to system telephones are received through the integrated interface LAN card or the IP network and are translated within the BCM to voice channels The IP telephones connect to the BCM across an IP network through either a LAN ora WAN From the BCM connection they can then use standard lines or VoIP trunks to communicate to other telephones on other public or private networks The BCM also supports H 323 version 4 and H 323 third party devices through this type of connection Gatekeepers on the network A gatekeeper tracks IP addresses of specified devices and provides routing and optionally authorization for making and accepting calls for these devices A gatekeeper is not required as part of the network to which your BCM system is attached but gatekeepers can be use
22. 0 type of services BRI ISDN 44 J jitter buffer defined 71 L locating server 78 MI IPT defined 69 making calls 35 maximum loss ATA2 32 MBM configuring 26 default DNs 85 wiring chart 85 87 89 91 MCDN Meridian Customer Defined Networking MI IPT 69 media bay modules clock source support 51 memory button 7000 19 7100 19 7208 19 7316 19 moving IP telephones 82 telephones 81 multi line hunt 46 53 N NI call by call services 47 name blocking ONN 47 network displaying 47 National ISDN standards 52 Netmask IP telephones 76 network name display 47 no connection IP telephones 79 no speech path IP telephones 79 North American components 19 NTI network termination type 1 51 O one line display 7100 19 7208 19 one way speech path IP telephones 79 ONN defined 819 47 Outwats PRI 48 P PRI 911 dialing 48 hardware 49 ISDN 44 services and features 45 using M1 IPT 69 private services call 48 prompts IP telephones configuration 78 protocol ISDN supported 54 public service calls 48 published IP address IP telephones 77 Q QoS defined 72 BCM 4 0 Telephony Device Installation Guide 96 Index R register IP telephones 78 Registration Disabled 78 regulatory information 2 related publications 15 relocating IP telephones 82 relocating telephones 81 router IP telephones 77 S S interface 50 S or T reference point 50 S referenc
23. 16 and DSM32 RJ 21 connector wiring Sheet 1 of 2 Set Pin Connection Wire color 26 Tip White Blue i 1 Ring Blue White 27 Tip White Orange 2 Ring Orange White 28 Tip White Green 3 Ring Green White 29 Tip White Brown 4 Ring Brown White 30 Tip White Slate 7 5 Ring Slate White BCM 4 0 Telephony Device Installation Guide 88 Appendix B DSM16 and DSM32 wiring charts and switch settings Table 12 DSM16 and DSM32 RJ 21 connector wiring Sheet 2 of 2 Set Pin Connection Wire color 31 Tip Red Blue 6 Ring Blue Red 5 32 Tip Red Orange 7 Ring Orange Red 33 Tip Red Green 8 Ring Green Red 34 Tip Red Brown 9 Ring Brown Red 35 Tip Red Slate 2 10 Ring Slate Red 36 Tip Black Blue a 11 Ring Blue Black re 37 Tip Black Orange 12 Ring Orange Black T 38 Tip Black Green 13 Ring Green Black T 39 Tip Black Brown 14 Ring Brown Black 18 40 Tip Black Slate 15 Ring Slate Black i 41 Tip Yellow Blue 16 Ring Blue Yellow 42 No connection Yellow Orange E 17 No connection Orange Yellow 50 Noconnection Violet Slate S 25 No connection Slate Violet NOO60609 Appendix C DTM wiring chart and switch settings 89 Appendix C DTM wiring chart and switch settings The digital telephone line is connected to the digital trunk module DTM through the RJ 48
24. 7 and the UP or DOWN key to adjust Change the contrast level the contrast If you want to block one or more IP telephones from calling outside the system 201 use Restriction filters and assign them to the telephones you want to block Block individual IP sets from Restriction filters are set up under Configuration Telephony Call dialing outside the system Security Restriction Filters Firmware update fails Ensure firewalls do not block IP port 7002 UDP Deregistering IP telephones You can deregister selected IP telephones from the system and force the telephone to go through the registration process again Note To use system resources efficiently deregister DNs of IP sets that are not being used BCM 4 0 Telephony Device Installation Guide 80 Chapter 9 Registering Nortel 20XX and 11XX IP telephones Warning After this feature is activated all active calls are dropped To deregister a IP telephone from the IP record 1 You can access the deregister button from two locations Configuration gt Resources gt Telephony Resources gt IP amp Applications Sets gt IP Terminal Details tab Telephony gt Sets gt Active Sets gt IP Terminal Details tab Select the IP telephone that you want to deregister Click Deregister DN Reregister the telephone as described in Determining the registration process on page 73 A Warning After this feature is activated
25. BRI S T Interface m Loop 2 Loop 3 12345678 Power Status RJ 45 pin out RJ 45 jacks Table 14 lists the wiring details for the RJ 45 ports Table 14 BRIM RJ 45 port wiring Pin Signal Signal on system side 1 No connection No connection 2 No connection No connection 3 Receive Rx Tx 4 Transmit Tx Rx 5 Transmit Tx Rx 6 Receive Rx TX 7 No connection No connection 8 No connection No connection BCM 4 0 Telephony Device Installation Guide 92 Appendix D BRIM wiring chart and switch settings NOO60609 93 Index Numerics 2 way DID PRI 49 3 port switch relocating IP telephones 82 7208 North America only 19 7316 7406 compatible handset 19 7406 telephone overview 19 A active calls deregistering disruption 79 analog device installing 27 analog port termination 33 analog station module ASM installing 25 analog telephone using 35 answering calls 35 ASM default DN 85 wiring 27 wiring chart 85 ATA2 data communication 30 data transmission requirements 30 insertion loss measurement 32 maximum loss 32 mounting on wall 31 power source 31 audio conference unit overview 20 B channel described 44 BCM4 0 overview 12 block IP telephone dialout 79 BRI Basic Rate Interface clock source 51 module 50 services and features 45 See also ISDN BRIM wiring chart 91 Business Communications Manager ove
26. C jack on the front of the media bay module MBM see Figure 15 Figure 15 DTM RJ 48C port DTM e Cs oO 2 12345678 o2 o2 e e e O e O2 Bantam jack RJ 48C jack RJ 48C pin out Table 13 lists the wiring details for the RJ 48C port Table 13 DTM RJ 48C port wiring n 5 Signal Receive Ring Receive Tip Receive Shield Transmit Ring Transmit Tip Transmit Shield No connection o o a AJOJ N No connection BCM 4 0 Telephony Device Installation Guide 90 Appendix C DTM wiring chart and switch settings NOO60609 Appendix D BRIM wiring chart and switch settings 91 Appendix D BRIM wiring chart and switch settings The digital BRI ISDN lines are connected to the BRIM through the RJ 45 jacks on the front of the media bay module MBM see Figure 16 You can connect up to four BRI ISDN lines to the BRIM Figure 16 and Table 14 apply to S Loop and T Loop connections S Loop connections are used to connect S Loop devices such as video phones terminal adapters and group 3 fax machines The T Loop connections are used to connect to the CO PSTN Warning For a U Loop connection the BRIM must be connected only to an NT1 A provided by the service provider The NT1 must provide a Telecommunication Network Voltage TNV to Safety Extra Low Voltage SELV barrier Figure 16 BRIM RJ 45 ports BRIM ISDN
27. CO It provides the equivalent of local service at the distant exchange e OUTWATS OUTWATS is for outgoing calls This allows you to originate calls to telephones in a specific geographical area called a zone or band Typically a flat monthly fee is charged for this service e Inwats Inwats is a type of long distance service which allows you to receive calls originating within specified areas without a charge to the caller A toll free number is assigned to allow for reversed billing Consult your customer service representative to determine whether or not this feature is compatible with your provider Emergency 911 dialing North America only The ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network PSTN State and local requirements for support of Emergency 911 dialing service by Customer Premises Equipment vary Consult your local telecommunications service provider regarding compliance with applicable laws and regulations For most installations the following configuration rules should be followed unless local regulations require a modification All PSTN connections must be over PRI e In order for all sets to be reached from a Public Safety Answering Position PSAP the system must be configured for DID access to all sets In order to reduce confusion the dial digits for each set should be configured to correspon
28. Dial the number then press a line button to place the call Edit the number by pressing the volume bar before placing the call BCM 4 0 Telephony Device Installation Guide 58 Chapter 7 Telephone button icons Table 5 Telephone features Sheet 3 of 7 Feature Description Do Not Disturb FEATURE 85 Cancel FEATURE 85 When you are not on a call prevent all incoming calls except priority calls from ringing at your telephone When you are on a call block an incoming priority call Group Listening FEATURE 802 Cancel FEATURE 802 Use both the handset and speaker while you are on a call To avoid electronic feedback keep the handset away from the speaker during the call and press RLS to hang up Note Most of the portable handsets do not have speakers and cannot use this feature Handsfree Handsfree mute or Handsfree button Press the key to transfer a call from the handset headset to the telephone speaker If you lift the handset return it to the cradle Note Handsfree speaker volume returns to the default volume set at the telephone at the end of each call Hold Press HOLD Temporarily suspend a call To retrieve a held call press the line button for the held call Press HOLD on model 7000 7100 and 2001 telephones to toggle between two calls Hold Exclusive FEATURE 79 or FEATURE HOLD Temporarily suspend a call and prevent other telephones from picking it up Hold Aut
29. EADER Qc RERO RE Qd red ac eb edo as 36 Message Waiting Indication MWI sslsseleee BB 36 Replying to messades u cod couv eeadorwacucs owed tC ied da RR ROP Oe Rabe ex eds aT az agn e ee ee TET 38 Clar OCU scetur erp x RRGGRERRRE CREE ERS ERED TS SRE Xa ESET SER ES 41 Chapter 6 D n E ti AS T E IT i 1 5 TI 43 Welcome Io ISDN auae d iau CEDE ERE GG GERE DRE REARG GA QE La E HORE ER GER OR 43 Analg versus ISON ceesue sda ekiri ttar piatereesacseeuteetegetenesds 43 Types or ODD Savio ues desea xw Ie bed en dd pisa EER soe ees 44 drag EET 44 ISDN bearer capability oc coiccrriirsriirssa ndini tadni aidata nen 45 Services and features for ISDN BRI and PRI 0 000 e eee eee 45 PRI services and features isses vega eeee ste eie res ke ease ee eas eens 45 BRI services and features spc leet tui Saeed cewek eee heer eee 46 Service provider features 0 00 c eee 46 Network name display uia uas RIO a3 e 3 3r ACD I aH S GREG ERAS EERE S 47 Name and number blocking ONN 0000 e eee eee eere 47 Call by Call Service Selection for PRI l llilillellellslleless 47 emergency t CUMING ncaa ad hak De Staab eee dica eaa 48 2I DID T AE E LLAS AASS STATIA ETT 49 Diang platen PRI 5a obese eed ORO SERAR A WIRE X SEO RACE AG 49 ODN NAIM are co nie Scab tied caule d Sos wea i Aa eae Sees ote Sed eI DA ote aigu E 49 snc ERST 49 zijn lui mm 50 nelsrepcs POIL idus nm ER ec ed obo Rn Ro a UR Cinca DERE AG UR 50 T Refe
30. Guide 62 Chapter 7 Telephone button icons Table 5 Telephone features Sheet 7 of 7 Feature Description Transfer FEATURE 70 Send a call to another telephone within your system or to an external telephone You may not be able to transfer a call on an external line to an external telephone depending on the capabilities of the lines Make or answer a call 1 Press FEATURE 70 2 Call the person to whom you want to transfer the call 3 Stay on the line if you wish to speak to the person first 4 Press RLS to complete the transfer If an external call is transferred to a busy internal or network extension or is not answered after a few rings the call automatically rings you back Trunk answer FEATURE 800 Answer an external call that is ringing on a line that has been placed into a Ringing Service schedule from any telephone in your system This feature does not work for a private line Voice call FEATURE 66 Make a voice announcement or begin a conversation through the speaker of another telephone without first making the other telephone ring Voice call FEATURE 88 Cancel FEATURE 88 deny Prevent your telephone from receiving voice calls Do Not Disturb FEATURE 85 also prevents your telephone from receiving voice calls Wait for FEATURE 804 dial tone Program in an external autodial number to cause the system to wait to receive dial tone from another system before proceeding with the dialin
31. OO60609 Chapter 10 Relocating telephones 83 3 Reinstall the telephone at the new location and reconfigure the telephone User card list The following is a list of feature and device user guides that can be found on your system CD e IP Phone 2001 User Guide N0027313 e IP Phone 2002 User Guide N0027300 e IP Phone 2004 User Guide N0027284 e IP Phone 2007 User Guide N0064498 e IP Phone 1120E User Guide NN 10300 062 IP Phone 1 140E User Guide NN 10300 064 IP Audio Conference Phone 2033 User Guide N0060623 e i2050 Software Phone Installation Guide has on line user help e Telephone Feature User Guide BCM 4 0 Telephony Device Installation Guide 84 Chapter 10 Relocating telephones NOO60609 Appendix A ASM8 ASM8 and GASM wiring chart and switch settings 85 Appendix A ASM8 ASM8 and GASM wiring chart and switch settings Analog telephony devices such as single line telephones modems and fax machines are connected to the analog station module ASM through the RJ 21 connector on the front of the media bay module MBM see Figure 13 Figure 13 ASM RJ 21 connector GASM GASM 1 25 o WM a oM e e Power Status 26 50 RJ 21 pin out RJ 21 connector The following table lists the wiring details for the RJ 21 connector on the ASM Table 11 ASM RJ 21 connector wiring Sheet 1 of 2 Set Pin Connection
32. P VoIP services using a telephony server and your company s local area network LAN IP Audio Conference Phone 2033 provides audio conferencing The keypad provides many of the set features of the basic Business Series telephones without display or memory buttons The audio conference phone comes with three microphones Installation instructions are provided with the audio conference phone IP Phone 1110 has a graphical high resolution LCD display backlit with adjustable contrast It has three user defined feature keys and four soft keys NOO60609 Chapter 2 Device description 21 The IP Phone 1110 brings voice and data to the desktop by connecting directly to a local area network LAN though an Ethernet connection IP Phone 1120 1120E has a graphical high resolution LCD display backlit with adjustable contrast It also has four user defined feature keys and four soft keys The IP Phone 1120 brings voice and data to the desktop by connecting directly to a local area network LAN though an Ethernet connection IP Phone 1140 1140E has a graphical high resolution LCD display backlit with adjustable contrast It also has six user defined feature keys and four soft keys The IP Phone 1140 brings voice and data to the desktop by connecting directly toa LAN through an Ethernet connection P Key Expansion Module KEM 24 programmable keys with labels for IP Phone 2002 or 2004 models maximum of four IP KEMs for
33. P telephony and Voice over IP VoIP features TP telephones and VoIP trunks on page 66 e Creating the IP telephony network on page 67 e Key IP telephony concepts on page 70 BCM with VoIP provides several critical advantages e Cost Savings IP networks can be significantly less expensive to operate and maintain than traditional networks The simplified network infrastructure of an Internet Telephony solution cuts costs by connecting IP telephones over your LAN and eliminates the need for dual cabling Internet Telephony can also eliminate toll charges on site to site calls by using your existing IP network By using the extra bandwidth on your IP network for IP Telephony you leverage the untapped capabilities of your data infrastructure to maximize the return on your current network investment e Cost flexibility The three models of IP telephones offer three levels of functionality that allow you to choose an IP telephone that fits your budget and or your service requirements Portability and flexibility Employees can be more productive because they are no longer confined by geographic location IP telephones work anywhere on the network even over a remote connection With Nortel wireless e mobility solutions your phone laptop or scanner can work anywhere on the network where a an 802 11b access point is installed Network deployments and reconfigurations are simplified and service can be extended to remote sites and
34. Partial 1 IP lt IP address gt This is the Published IP address of the first system to which you want to register the telephone 1 PORT Default 7000 This is the port the telephone uses to access this system 1 ACTION Default 1 S1 RETRY COUNT lt digits between O Set this to the number of times you want the telephone to retry the and 255 connection to the system S2 IP IP address gt This is the Published IP address of the second system to which you want to register the telephone It can be the same as the S1 setting S2 PORT Default 7000 This is the port the telephone uses to access this system S2 ACTION Default 1 S2 RETRY COUNT _ lt digits between O Set this to the number of times you want the telephone to retry the and 255 connection to the system VLAN 0 No VLAN Choose 0 NO VLAN if there is no VLAN on the network 1 Manual VLAN 2 Automatically discover VLAN using DHCP If you do not have DHCP on the network or if DHCP is supplied by a remote server select number 1 and enter the VLAN ID If you have the system DHCP active on your system select number 2 if you want DHCP to find the VLAN assignment automatically VLAN is a network routing feature provided by specific types of switches To find out if VLAN has been deployed on your system check with your network administrator If VLAN is deployed the system administrator responsible for the switch can pr
35. Table 2 shows the types of lines supported by different MBMs and the number of lines those MBMs support Table 2 MBM trunk requirements Type of lines Type of MBM Number of lines per MBM T1 digital digital trunk MBM DTM 24 PRI digital lines NA DTM 23 E1 digital lines DTM 30 PRI digital lines EMEA DTM 30 Analog lines caller ID trunk module 4 CTM4 4 North American systems only Analog lines CTMB8 North American systems 8 only Analog lines global analog trunk module 4 4 GATM4 Analog lines GATM8 Analog lines 4x16 combination MBM North 4 also requires a full DS30 channel for the DNs American systems only Analog lines ADID 4 4 Analog lines ADID 8 8 BRI ISDN lines BRIM S T 4 ISDN loops to a maximum of 8 lines Integrated BRI lines BRIM S T 2 ports replace 4 analog lines on the RJ 21 telephony connector Table 3 MBM station requirements Sheet 1 of 2 Type of extension Type of MBM Number of extensions per MBM Digital extensions DSM16 DSM16 16 Digital extensions DSM32 DSM32 32 NOO60609 Chapter 2 Device description 23 Table 3 MBM station requirements Sheet 2 of 2 Type of extension Type of MBM Number of extensions per MBM Digital extensions 4x16 16 Analog extensions ASM8 8 Analog extensions GASM8 8 Cordless handsets DECT selected DSM 32 profiles only Digital extensions are for digi
36. Telephony Device Installation Guide 10 New in this release NOO60609 11 Chapter 1 Getting started with BCM Refer to the following topics for general BCM information About BCM e Symbols and conventions used in this guide on page 13 e Related publications on page 15 How to get Help on page 17 About this guide The BCM 4 0 Telephony Device Installation Guide describes how to configure and maintain analog digital IP and ISDN devices running on the Business Communications Manager 4 0 BCM software Purpose The concepts operations and tasks described in this guide relate to the installation and configuration of devices used with the BCM system This guide provides task based information on how to configure devices for use with the BCM Use Element Manager Startup Profile and Telset Administration to configure various BCM parameters In brief the information in this guide explains installation and configuration of components registration and relocation of telephones and devices programming loops configuring digital telephones managing system wide call appearance SWCA keys setting up central answering positions CAP Audience The BCM 4 0 Telephony Device Installation Guide is directed to installers responsible for installing configuring and maintaining BCM systems To use this guide you must e be an authorized BCM installer administrator within your organization
37. able in North America BRI only Transmission of B channel packet data using nailed up trunks is not supported by BCM NOO60609 Chapter 6 ISDN overview 47 Contact your ISDN service provider for more information about these services and features For more information about ordering ISDN service in North America see Ordering ISDN PRI on page 52 and Ordering ISDN BRI on page 52 The terminal equipment TE connected to the BCM system can use some feature codes supported by the ISDN service provider Network name display This feature allows ISDN to deliver the Name information of the users to those who are involved in a call that is on a public or private network Your BCM system displays the name of an incoming call when it is available from the service provider If the Calling Party Name has the status of private it may be displayed as Private name if that is how the service provider has indicated that it should be displayed If the Calling Party Name is unavailable it may be displayed as Unknown name Your system might display the name of the called party on an outgoing call if it is provided by your service provider Your system sends the Business Name concatenated with the set name on an outgoing call but only after the Business Name has been programmed The available features include e Receiving Connected Name e Receiving Calling Name e Receiving Redirected Name e Sending Connected Name e Sending Calling Pa
38. acceptable To measure the insertion loss from the analog device to the CO 1 Establish a connection to a silent termination on the CO service line with an analog telephone attached to the ATA2 2 Make sure the analog port terminates correctly in 600 ohms e Replace the analog telephone with the test set Use TRANSMIT 600 OHM HOLD mode on the test set 3 Make sure the test set connects in parallel to the service line before removing the analog telephone or the line drops Remove the analog telephone Introduce a 1 kHz tone into the analog line at 10 dBm and measure the level at the CO exchange Note The difference in levels is the transmit loss and must be less than 10 dB for example 9 dB is acceptable Configuring the ATA2 Configure the ATA2 using Element Manager or Telset Administration For detailed configuration information refer to the BCM 4 0 Device Configuration Guide N0060600 BCM 4 0 Telephony Device Installation Guide 34 Chapter 4 Installing the analog terminal adapter NOO60609 35 Chapter 5 Using an analog telephone The following explains how to make and answer calls and how to access features on analog telephones Features described in this guide are for analog telephones with a LINK or FLASH button Note Analog telephones in Europe or Australia have a RECALL button instead of a LINK or FLASH button If your telephone does not have a LINK FLASH or RECALL b
39. all active calls are dropped Next step See IP specific features Global VoIP features in the BCM 4 0 Device Configuration Guide N0060600 See Nortel IP telephones user cards NOO60609 81 Chapter 10 Relocating telephones The following explains how you can physically move a telephone within the system so that the telephone programming follows the telephone to the new location e Moving digital telephones on page 81 e Moving IP telephones on page 82 e User card list on page 83 provides a list of the user cards that provide information about using individual types of telephones and the features they can access Moving digital telephones To move a digital telephone to a new location within the system so that the programmed settings are retained set relocation automatic telephone relocation must be enabled in system programming Set relocation saves the internal numbers autodial settings and personal speed dial codes within the telephone when the telephone is unplugged Note The set relocation feature applies to the digital telephones and analog telephones only IP telephones always retain their programming Refer to Moving IP telephones on page 82 Tips if set relocation is enabled Relocate existing telephones before new telephones are installed on the jacks This allows the moved telephones to retain their programming Plugging a new telephone into a jack from which ano
40. atforms Note You enable the following features by entering the appropriate keycodes no additional hardware is required e Voice Messaging for standard voice mail and auto attendant features e Unified Messaging providing integrated voice mail management between voice mail and common e mail applications e Fax Suite providing support for attached analog fax devices e Voice Networking features LAN CTE computer telephony engine e VEWAN Voice Enabled WAN IVR Integrated Voice Response e IP Music e Intelligent Contact Center Symbols and conventions used in this guide These symbols are used to highlight critical information for the BCM system e Caution Alerts you to conditions where you can damage the equipment j Danger Alerts you to conditions where you can get an electrical shock Warning Alerts you to conditions where you can cause the system to fail or work l improperly Note Alerts you to important information Tip Alerts you to additional information that can help you perform a task BCM 4 0 Telephony Device Installation Guide 14 Chapter 1 Getting started with BCM Security Note Indicates a point of system security where a default should be changed or where the administrator needs to make a decision about the level of security required for the system Warning Alerts you to ground yourself with an antistatic grounding strap before perform
41. buttons one at a time from left to right See Figure 12 These buttons are located directly under the display Using the dialpad 1 Press the Services key twice quickly See Figure 12 2 Usethe navigation keys to find the service to modify 3 Press Select BCM 4 0 Telephony Device Installation Guide 76 Chapter 9 Registering Nortel 20XX and 11XX IP telephones Figure 12 IP Phones Tool icon Display buttons Services key 1120E 1140E Press the button sequence within 1 5 seconds otherwise the telephone does not enter configuration mode If Manual Cfg DHCP 0 no 1 yes appears on the screen you successfully accessed the configuration mode If any other message appears disconnect then reconnect the power and try to access the configuration mode again Enter the network parameters as prompted As each parameter prompt appears use the keypad to define values Use the key to enter the period in the IP addresses Press OK to move forward Table 8 describes the values for each display parameter Table 8 IP telephone server configurations Sheet 1 of 3 Field Value Description DHCP Oori Enter 0 if your network is not using a DHCP server to dispense IP addresses Partial DHCP Enter 1 if your network does use a DHCP server If you choose to use a DHCP server rather than allocating static IP addresses for the IP telephones skip the remainder of th
42. ce message center to retrieve your messages Contact your system administrator for the telephone number of the remote voice message center BCM 4 0 Telephony Device Installation Guide 38 Chapter 5 Using an analog telephone Feature list Table 4 lists available telephone features Table 4 Telephone features and descriptions Sheet 1 of 3 Feature Description LINK Cancel LINK Call Forward Directs your calls to another telephone connected to your system Press LINK followed by the extension number of the telephone that is to receive the forwarded calls LINK Parks the call on hold and allows it to be retrieved from any other telephone within the system When the call park is successful you hear a confirmation tone and the call is parked on the highest numbered park code in the system If call park is unsuccessful you hear an error tone Call Park and remain connected with the call To retrieve a parked call Lift the handset and dial the retrieval code Contact your system administrator for a list of park codes For analog devices Call Park is activated on the last Call Park port for example X25 Call Pickup LINK and the extension number of the ringing telephone directed Allows you to answer any ringing telephone in your system Call Pickup LINK group Allows you to answer any ringing telephone within your pickup group LINK Call Queuing Allows you to answer the next call If more than one cal
43. ces efficiently deregister DNs of IP sets that are not being used Determining the registration process Registering IP telephones to the system is a two stage process Note Ensure that you have loaded the appropriate keycodes to activate gt the Nortel IP telephones on your BCM system 1 Setup the system programming to receive registration under Configuration gt Telephony Resources IP amp Application Sets On the IP Terminal Global Settings panel a Select the Enable registration check box b Ifyou want the installers to use a single password to configure and register the telephone select the Enable global registration password check box and then enter a numeric password in the Global password field C If you want the system to automatically assign DN records to the telephones select the Auto assign DNs check box Note To automatically configure IP Phones with DNs assigned 1 Select the Enable registration check box 2 Select the Enable global registration password check box 3 Leave Global password field blank 4 Select the Auto assign DNs check box Once the IP Phones are operational clear the Enable registration check box Security Note Turn Enable registration and Auto assign DNs off when the e telephones are registered Nortel cautions that leaving your IP registration open and unprotected by a password can pose a security risk BCM 4 0 Telephony Device Installation Guide 74 Cha
44. d to the set extension number e The OLI digits for each set should be identical to the DID dialed digits for the set e The routing table should route 911 to a PRI line pool e f attendant notification is required the routing table must be set up for all 911 calls to use a dedicated line which has an appearance on the attendant console e The actual digit string 911 is not hard coded into the system More than one emergency number can be supported If transmission of internal extension numbers is not required or desired then it is recommended that the person in charge of the system maintain a site map or location directory that allows emergency personnel to rapidly locate a BCM set given its DID number This list should be kept up to date and readily available IP telephony note Ensure that you do not apply a 911 route to an IP telephone that is off the premises where the PSAP is connected to the system NOO60609 Chapter 6 ISDN overview 49 2 way DID With PRI the same lines can be used for receiving direct inward dialing DID and for making direct outward dialing DOD calls The dialing plan configured by your customer service representative determines how calls are routed Consult your customer service representative to determine whether or not this feature is compatible with your service provider Dialing plan and PRI The Dialing Plan supports PRI connectivity to public and private networks The dialing plan is a co
45. e button is a small globe icon The legacy digital phone Feature button reads Feature or Fx The IP telephones display Feature above the far left display key when feature selection is available The appearance of FEATURE indicates pressing the Feature key before entering a feature code The table below shows which buttons to use on the different types of Nortel telephones to use the features Refer to each user card for specific details about each type of telephone Business Series Button Function Terminals T series Legacy telephones M series IP telephones Feature e Feature Fx Display key Hold zj Ca 9 Hold Ca odh Release D RIs ew Telephones with line buttons Press active line button or Intercom key and lift handset Answer call Telephones with no buttons Lift handset The following labels are used to indicate each type of configuration button e FEATURE indicates pressing the Feature key HOLD indicates pressing the Hold key e RLS indicates pressing the Release key Note Your telephone may not have access to all the features listed in this guide either because your telephone does not support the feature or because the feature has not been enabled at your telephone Your system administrator can provide details BCM 4 0 Telephony Device Installation Guide 56 Chapter 7 Telephone button icons Telephone f
46. e point 50 Sl Action 77 SIIP 77 S1 Port 77 SI RETRY Count 77 S2 Action 77 S2IP 77 S2 Port 77 S2 RETRY Count 77 SERVER NO PORTS LEFT 78 server parameters 76 SetIP 76 setrelocation 81 SL 1 MI IPT 69 slow connection IP telephones 79 Symbols 13 synchronize clock source 51 T T reference point 50 TE see ISDN terminal equipment 50 telephones 7000 19 7100 19 7208 19 7316 19 7406 19 audio conference unit ACU 20 relocating 81 termination analog port 33 Tie services 48 trademarks 2 troubleshooting IP telephones 78 trunks VoIP 66 two line display 7316 19 V VLAN 77 IP telephone 77 VoIP trunks defined 66 W wire color 85 87 wiring chart ASM 85 BRIM 91 DSMI6 87 DSM32 87 DTM 89 NOO60609
47. eatures Table 5 Telephone features Sheet 1 of 7 Feature Description Background Music FEATURE 86 Cancel FEATURE 86 Listen to music provided by an external source or an IP source connected to the system through your telephone speaker when you are not on a call Button Inquiry FEATURE 0 Check what is programmed on any button Use when labeling buttons Call Duration Timer FEATURE 77 Briefly display the approximate length of your current or most recent call Call Forward FEATURE 4 Cancel FEATURE 4 Send your calls to another telephone in your system Call Park FEATURE 74 Put a call on hold so that it can be picked up from any telephone in your system The display shows a three digit retrieval code To retrieve a parked call press an intercom button and dial the retrieval code On model 7000 7100 and 2001 telephones lift the handset and dial the retrieval code Call Pickup directed FEATURE 76 and the telephone number Answer any ringing telephone Call Pickup group FEATURE 75 Answer a call that is ringing at another telephone in your pickup group The external call that has been ringing longest is answered first Call Queuing FEATURE 801 Answer the next call If more than one call is waiting priority is given to incoming external calls over callback camped or transferred calls Camp on FEATURE 82 and the extension number of the receiving telephone Re route a cal
48. ed in that location Click Enable o0 FF W Repeat steps 4 to 7 to enable each MBM in your system You can set other parameters for the MBMs depending on the type of MBM you installed Figure 2 Telephony Resources panel Telephony Resources Modules Bus 0 N IP Trunks N A N Lines 1 60 N N 1 NA IP amp App Sets N A Enabled Set N N A 13 0 3 Sin Mod Trunk Mod N Enabled ines N N 1 D ASM Ls Trunk Mod Loop x11110 Enabled Lines 181 184 4 0 Data Mod 3 1 E amp M None 10110 N A Lines 189 192 0 0 3 2 BRI U2 None x01110 N Lines 309 310 D 0 v Wiring the ASM An experienced installer can wire the ASM for your system using the wiring chart for more information refer to the ASM8 ASM8 and GASM wiring chart and switch settings on page 85 Installing analog devices After the ASM is correctly wired you can connect your analog devices Documentation describing installation and features of your analog devices is supplied with each piece of equipment BCM 4 0 Telephony Device Installation Guide 28 Chapter 3 Installing an analog station media bay module ASM NOO60609 29 Chapter 4 Installing the analog terminal adapter The following provides installation instructions for the analog terminal adapter 2 ATA2 or ATA The ATA2 connects a standard analog voice device or data communication device to the BCM system through a digital station module Exam
49. ent to the X 25 protocol your ISDN network must also be equipped with an integrated X 25 PAD which works with the following versions of X 25 Datapac 32011 CCITT T3POS ITT and API The ISDN service package you order must include D packet service for example Package P in the United States Microlink with D channel in Canada Your service provider supplies a Terminal Endpoint Identifier TEI and DN to support D packet service The TEI is a number between 00 and 63 in Canada the default range is 21 63 Your service provider may also supply you with a DN to program your D packet device The DN for D packet service becomes part of the dialing string used by the D packet to call the packet handler Service provider features BCM supports the following ISDN services and features offered by ISDN service providers e D channel packet service BRI only to support devices such as transaction terminals Transaction terminals are used to swipe credit or debit cards and transmit the information to a financial institution in data packets e Calling number identification appears on both BCM sets and ISDN terminal equipment with the capability to show the information e Multi Line hunt or DN hunting which switches a call to another ISDN line if the line usually used by the Network DN is busy BRI only e Subaddressing of terminal equipment TE on the same BRI loop However terminal equipment which supports sub addressing is not commonly avail
50. erson who is on a call A person on another call can press FEATURE 85 Do Not Disturb to block priority calls Privacy FEATURE 83 Change the privacy setting for an external line If a line normally has privacy this permits another telephone that shares the line to join your call by selecting the line while you are using it If a line normally has privacy disabled this prevents another telephone that shares the line from joining your call by selecting the line while you are using it The privacy setting is re established once you end your call or when you enter the Privacy feature code again Ring again FEATURE 2 Cancel FEATURE 2 Monitor a busy or unanswered telephone or a busy line pool within your system Ring Again signals you to call back when the telephone or line pool becomes available Ring type FEATURE 6 Select a distinctive ring to help differentiate between your telephone and others nearby 1 Press FEATURE 6 2 Enter the ring type number 1 to 4 3 Press HOLD Ring volume FEATURE 80 Make your telephone ring so that you can adjust the volume You also can adjust the volume any time your telephone rings Run stop FEATURE 9 Store more than one autodial number or external carrier feature code on one memory button by inserting a break point between numbers or codes The first press of the button dials the first number or code the next press dials the next number or code You can program up to four numbers or codes
51. es the wireless handsets receive calls directly receive transferred calls transfer calls to other extensions and make outside and long distance calls subject to corporate restrictions The handsets interoperates with other IP Line and IP Trunk features and devices such as IP Peer and the IP Phone 20xx and IP Softphone 2050 series of IP Phones IP devices BCM 4 0 supports the following IP devices IP Phone 2001 connects through an IP link to the BCM system The IP Phone 2001 has a single line text display with a row of display keys on the second display line The IP Phone 2001 can be used to call through any type of BCM line IP Phone 2002 connects through an IP link to the BCM system The IP Phone 2002 has a two line text display with a row of display keys on the third display line and four memory keys with indicators The IP Phone 2002 can be used to call through any type of BCM line IP Phone 2004 connects through an IP link to the BCM system The IP Phone 2004 has a six line text display with a row of display keys on the eighth display line and six memory keys with indicators The IP Phone 2004 can be used to call through any type of BCM line IP Phone 2007 connects to a LAN through an Ethernet connection The IP Phone 2007 supports call processing features and can work with an External Application Server to display web based and interactive applications on the large color LCD touch screen IP Softphone 2050 provides Voice over I
52. es and features provided over PRI lines include BCM 4 0 Telephony Device Installation Guide 46 Chapter 6 ISDN overview e Call by call service selection NI protocol e Emergency 911 dialing internal extension number transmission e access to Meridian 1 private networking SL 1 protocol BRI services and features The services and features provided over BRI lines include e data transmission at speeds up to 128 kbps per loop depending on the bandwidth supported by your service provider e shared digital lines for voice and data ISDN terminal equipment BCM Basic Rate Interface BRI also support D channel packet service between a network and terminal connection This allows you to add applications such as point of sale terminals POSTA without additional network connections Connecting a POSTA allows transaction terminals devices where you swipe credit or debit cards to transmit information using the D channel of the BRI line while the B channels of the BRI line remain available for voice and data calls A special adapter links transaction equipment such as cash registers credit card verification rigs and point of sale terminals to the X 25 network which is a data communications network designed to transmit information in the form of small data packets To support the D packet service your ISDN network and financial institution must be equipped with a D packet handler To convert the protocol used by the transaction equipm
53. eseeeeeeeee 82 ASM8 ASM8 and GASM wiring chart and switch settings 85 DSM16 and DSM32 wiring charts and switch settings 87 DTM wiring chart and switch settings llsseeeeeesse 89 BCM 4 0 Telephony Device Installation Guide 4 Task List BRIM wiring chart and switch settings NOO60609 Contents New Il this releas ouecuueouseaesukiesssaesaasakessubrsekaeearuss 9 PVG Ls soe soe vo d RR REM dod RE Pm br EE REP bidnbe bd a E ase es 9 B agn Me UULTUS 9 UIE CP cnp Me TP PU EN 9 Chapter 1 Getting started with BCM 200 eee eee eee eee 11 ADODO BUMS vs dantaaees e250 ERA ab RA FAR coed oe Gd PE e REC RS 11 PUDOR SC REL EU Mu iUud eq icu uM 11 D c P nnm 11 Can EMIT auda perRRISdacRRGd Rh 204s REREERA UR RR Red RR ee 12 AOL BE BI xiu qe abr f eh bd aba deb aig Rb aep da he Abe api ed c ut 12 BCM key hardware elements ssellsesel res 12 Symbols and conventions used in this guide llle 13 Related PUNICAUONS usos qaa saw v icu EP eseae nw RXUS Ed SERERE RS x 15 Hp to gel Hell dd etes eq eder exec Se OHMS Oe TREES RES n 17 Getting Help from the Nortel Web site 0000 cece eee 17 Getting Help over the phone from a Nortel Solutions Center 17 Getting Help through a Nortel distributor or reseller llli 17 Chapter 2 hidci cog PP DP 19 Analog deVIDOS 225 ceiccee de seroued Ru drekt Er RR REPRE EARN
54. ful on networks with a large number of devices Referring to Figure 11 for example Digital telephone A wants to call IP telephone B which is attached to BCM B over a network that is under the control of a gatekeeper Digital telephone A sends a request to the gatekeeper The gatekeeper depending on how it is programmed provides Digital telephone A with the information it needs to contact BCM B over the network BCM B then passes the call to IP telephone B The BCM does not contain a gatekeeper application If you want to put a gatekeeper on your network it must be put on a separate gatekeeper server The BCM is compatible with CS1000 CSEIK gatekeepers A Warning Meridian 1 IPT does not support the RadVision gatekeeper BCM 4 0 Telephony Device Installation Guide 70 Chapter 8 IP telephone overview IP network In the network shown in Figure 11 several LANs and a WAN are shown When planning your network be sure to consider all requirements for a data network Your network administrator should be able to advise you about the network setup and how the BCM fits into the network WAN A Wide Area Network WAN is a communications network that covers a wide geographic area such as state or country For BCM a WAN is any IP network connected to a WAN card on the BCM system This may also be a direct connection to another BCM system If you want to deploy IP telephones that will be connected to a LAN outside of the LAN that
55. g sequence Call Display Services The following features are available only if you subscribe to Call Display services from your local telephone company Table 6 Call Display Services Sheet 1 of 2 Service Description Autobumping FEATURE 815 Cancel FEATURE 815 Enable the system to delete automatically the oldest log item from a full Call Log so that a new log item can be stored Call information FEATURE 811 Display the name number or line name of a ringing or held call Press to move through the information displays NOO60609 Chapter 7 Telephone button icons 63 Table 6 Call Display Services Sheet 2 of 2 Service Description Call log view FEATURE 812 Call Log displays use the following special characters underline identifies a new item handset icon identifies answered calls globe icon identifies long distance calls forward slash identifies that the information has been shortened To view your Call Log 1 Press FEATURE 812 2 Press to view old items Press to view new items Press 0 to return to the last viewed item 3 Press and to move through your items 4 Press the volume bar to view more information on an item Call log erase entry To erase a Call Log entry 1 Press HOLD while viewing an item Call log return call To return a call from your Call Log 1 Display the desired number on your telephone 2 Edit the nu
56. hared by all BCM telephones peripherals and applications and ISDN TE NOO60609 Chapter 6 ISDN overview 51 Figure 10 T reference point ISDN je connection T gor A T loop can be used in combination with an S loop to provide D packet service for a point of sale terminal adapter POSTA or other D packet device D packet service is a 16 kbps data transmission service that uses the D channel of an ISDN line The T and S loops must be on the same physical module Clock source for ISDN Systems with ISDN interfaces need to synchronize clocking with the ISDN network and any ISDN terminal equipment connected to the network Systems synchronize clocking to the first functionally available network connection If there are excessive errors on the reference network connection the next available network connection is used for clock synchronization The clock synchronization process generates alarm codes and event messages Clock synchronization is supported by the DTM BRI module and FEM The BCM derives timing from the network using T reference points loops Terminal equipment on S reference points loops derive timing from the BCM system When you configure the network connections to the BCM you should take into account the system preferences for selecting loops for synchronization e lower numbered loops have preference over higher numbered loops e the loop preference order is 201 202 203
57. he DN record e If the telephone has not been registered before you receive a New Set message Enter the information as prompted Refer to Registering the telephone to the system on page 74 Troubleshooting IP telephones If the system is not properly configured several messages can appear Table 9 IP telephony display messages Message Description Solution SERVER NO PORTS LEFT The system has run out of ports This message remains on the display until a port becomes available and the telephone is powered down and then up To obtain more ports you can install additional VoIP keycodes Invalid Server Address The S1 is incorrectly configured with the IP address of a system network adapter other than the published IP address IP Address conflict The telephone detected that a device on the network is currently using the IP address allocated to the telephone Registration Disabled The Registration on the system is set to OFF SERVER UNREACHABLE Check that you have entered the correct Netmask and gateway IP addresses RESTARTING If the settings are correct contact your system administrator NEW SET The telephone has not been connected to the system before and must be registered NOO60609 Chapter 9 Registering Nortel 20XX and 11XX IP telephones 79 Programming note To display the configuration information for a telephone con
58. home offices over cost effective IP links As well IP telephone functionality can be transferred between IP telephones using the Hot desking feature All your telephone features and setup can travel with you between offices Simplicity and consistency A common approach to service deployment allows further cost savings from the use of common management tools resource directories flow through provisioning and a consistent approach to network security As well customers can centrally manage a host of multimedia services and business building applications via a Web based browser The ability to network existing PBXs using IP can bring new benefits to your business For example the ability to consolidate voice mail onto a single system or to fewer systems makes it easier for voice mail users to network BCM 4 0 Telephony Device Installation Guide 66 Chapter 8 IP telephone overview e Compatibility Internet telephony is supported over a wide variety of transport technologies A user can gain access to just about any business system through an analog line Digital Subscriber Line DSL a LAN frame relay asynchronous transfer mode SONET or wireless connection e Scalability A future proof flexible and safe solution combined with high reliability allows your company to focus on customer needs not network problems Nortel internet telephony solutions offer hybrid environments that leverage existing investments in Meridian and Nors
59. ilot Programming Record N0027404 CallPilot Reference Guide N0060617 CallPilot Telephone Administration Guide N0060618 User Guides Telephones and Peripherals BCM 4 0 Telephone Features User Guide N0060608 BST Doorphone User Guide P0605668 Central Answering Position CAP User Guide P0603480 Hospitality Features Card N0027326 System wide Call Appearance SWCA Features Card N0027186 T7000 Telephone User Card P0912061 T7100 Telephone User Card P0609621 T7208 Telephone User Card P0609622 T7316 Telephone User Card P0935248 T7316E Telephone User Card P0609623 Digital Mobility DECT 413X 414X Handset User Guide N0028550 Digital Mobility Phone 7420 User Guide N0000635 Digital Mobility Phone 7430 7440 User Guide N0028550 T7406 Cordless Telephone User Card P0942259 IP Telephony IP Audio Conference Phone 2033 User Guide N0060623 IP Phone 2001 User Guide N0027313 IP Phone 2002 User Guide N0027300 IP Phone 2004 User Guide N0027284 IP Phone 2007 User Guide N0064498 IP Phone 1120E User Guide NN 10300 062 NOO60609 Chapter 1 Getting started with BCM 17 IP Phone 1140E User Guide NN 10300 064 BCM WLAN 2210 221 1 2212 Handset User Guide N0009103 How to get Help This section explains how to get help for Nortel products and services Getting Help from the Nortel Web site The best source of support for Nortel products is the Nortel Support Web site http www nortel com
60. ing the maintenance procedure p Warning Alerts you to remove the BCM main unit and expansion unit power a cords from the ac outlet before performing any maintenance procedure The following conventions and symbols are used to represent the Business Series Terminal display and dialpad Convention Example Used for Word in a special font Shown in Pswd Command line prompts on display telephones the top line of the display Underlined word in capital letters PLAY Display option Available on two line display shown in the bottom line of a two line display telephone telephones Press the button directly below the option on the display to proceed Dialpad buttons Buttons you press on the dialpad to select a particular option The following text conventions are used in this guide to indicate the information described Convention Description bold Courier Indicates command names and options and text that you must enter text Example Use the info command Example Enter show ip alerts routes italic text Indicates book titles plain Courier Indicates command syntax and system output for example prompts text and system messages Example Set Trap Monitor Filters FEATURE Indicates that you press the button with the coordinating icon on HOLD whichever set you are using RELEASE NOO60609 Chapter 1 Getting started with BCM 15 Related publicatio
61. ion menu on an IP telephone 2001 2002 2004 phones 1 Restart the telephone by disconnecting the power then reconnecting the power After about four seconds the top light flashes and NORTEL NETWORKS appears on the screen 2 When the greeting appears immediately and quickly press the four display buttons one at a time from left to right See Figure 12 These buttons are located directly under the display 2033 phone 1 Restart the telephone by disconnecting the power then reconnecting the power After about four seconds the top light flashes and NORTEL NETWORKS appears on the screen 2 When the greeting appears immediately and quickly press the three display buttons one at a time from left to right See Figure 12 These buttons are located directly under the display 2007 phone 1 Restart the telephone by disconnecting the power then reconnecting the power After about four seconds NORTEL appears on the screen 2 When the greeting appears immediately and quickly press 007 on the dialpad Using the dialpad 1 Tap the tool icon See Figure 12 2 When prompted for a password using the dialpad enter COLOR SET 26567 738 1120E 1140E phones 1 Restart the telephone by disconnecting the power then reconnecting the power After about four seconds the top light flashes and NORTEL NETWORKS appears on the screen 2 When the greeting appears immediately and quickly press the four display
62. is section NOO60609 Chapter 9 Registering Nortel 20XX and 11XX IP telephones 77 Table 8 IP telephone server configurations Sheet 2 of 3 Field Value Description If DHCP 0 SET IP IP address The set IP must be a valid and unused IP address on the network to which the telephone is connected NETMASK subnet mask This is the subnet mask This setting is critical for locating the system to address which you want to connect DEF GW IP address gt Default Gateway on the network for example the nearest router to the telephone The router for IP address W X Y Z is usually at W X Y 1 If there are no routers between the telephone and the system network adaptor to which it is connected for example a direct HUB connection then enter the Published IP address of the BCM as the DEF GW If the IP telephone is not connected directly to the Published IP address network adapter set the DEF GW to the IP address of the network adaptor to which the telephone is connected Emulation Key Oori 0 Handset Mapping 1 Handsfree Default setting is 1 handsfree and should not be changed Note This setting applies to the 2033 model only If DHCP 1 Manual Cfg Full 0 If you indicate DHCP for the telephone but you want to enter static DHCP Partial 1 IP addresses choose 1 Partial If you choose 0 Full the DHCP server assigns IP addresses that are not static If DHCP 0 or
63. ith National ISDN 1 and PRI is compliant with National ISDN 2 BCM does not support EKTS Electronic Key Telephone System on PRI In Europe BCM supports ETSI Euro and ETSI QSIG standards and PRI SL 1 protocol Planning your ISDN network For ISDN BRI service your service provider supplies service profile identifiers SPIDs network directory numbers Network DNs terminal endpoint identifiers TEIs and other information as required to program your BCM TE and other ISDN equipment BCM does not support any package with EKTS or CACH EKTS is a package of features provided by the service provider and may include features such as Call Forwarding Link Three Way Calling and Calling Party Identification Ordering ISDN PRI This section provides information about how to order ISDN PRI service for your BCM Ordering ISDN PRI service in Canada Ordering ISDN PRI service in the Canada United States from your service provider Set the BCM equipment to the PRI protocol indicated by your service provider Ordering ISDN PRI service outside of Canada and the United States Outside of Canada and the United States order Euro ISDN PRI and or BRI service from your service provider Set the BCM equipment to the Euro ISDN protocol Ordering ISDN BRI The following provides information about how to order ISDN BRI service for your BCM NOO60609 Chapter 6 ISDN overview 53 Ordering ISDN BRI service in Canada In Canada order Microlink
64. l is waiting priority is given to incoming external calls over callback camped or transferred calls LINK and the extension number Camp on Allows you to reroute a call to another telephone even if all the telephones lines are busy NOO60609 Chapter 5 Using an analog telephone 39 Table 4 Telephone features and descriptions Sheet 2 of 3 Feature Description Conference LINK Allows you to establish a three way conference among yourself one external call and one internal call or yourself and two internal calls Line pool access allows you to establish a conference with yourself and two external calls To establish a conference Make or answer the first call Press LINK The first call is automatically placed on hold Make or answer the second call Press LINK to complete the conference If the second call is busy replace the handset and LINK to return to the first call To put a conference on hold Press LINK The other two callers can still talk to each other To return to the conference call Press LINK again To split a conference Press LINK This allows you to place one caller on hold and to consult with the other caller Press LINK to alternate between callers To reestablish the conference Press LINK To disconnect one party Press LINK This allows you to place one caller on hold Press LINK to alternate between callers To end a call Finish your conversion the
65. l to another telephone even if all lines on that telephone are busy Class of Service FEATURE 68 plus CoS password Password Change the dialing filters on a line or telephone or gain external access to your system Dialing filters determine which numbers you can dial The CoS password is provided by your system administrator to change your class of service Conference FEATURE 3 Establish a conference call between yourself and two other parties Place or answer the first call Put the first call on hold Place or answer the second call After the second call is connected press FEATURE 3 Press the line or intercom button of the first held call not required on model 7000 7100 or 2001 telephones Press RLS to end the conference call ahoONnN Oo NOO60609 Chapter 7 Telephone button icons 57 Table 5 Telephone features Sheet 2 of 7 Feature Description To remove yourself from a conference permanently unsupervised conference Press FEATURE 70 The other two callers remain connected Some external lines do not support this feature To put a conference on hold Press HOLD The other two callers can continue to talk to each other To split a conference Press the line or intercom button of one caller to consult privately while the other caller is on hold To re establish the conference Press FEATURE 3 To disconnect one party 1 Press the line or intercom butt
66. llection of features responsible for processing and routing incoming and outgoing calls All PRI calls must go through a dialing plan Notes about the dialing plan e allows incoming calls to be routed to sets based on service type and digits received e provides the ability to map user dialed digits to a service type on a Call by Call basis allows long distance carrier selection through user dialed Carrier Access Codes Consult your customer service representative to determine how your dialing plan is configured ISDN hardware To support connections to an ISDN network and ISDN terminal equipment your BCM must be equipped with a BRI S T Media Bay Module BRIM or a Digital Trunk Media Bay Module DTM card configured for PRI The following describes the hardware e PRI hardware BRI hardware PRI hardware The Digital Trunk Media Bay Module DTM is configured for PRI In most PRI network configurations you need one DTM configured as PRI to act as the primary clock reference The only time when you may not have a DTM designated as the PRI primary clock reference is in a network where your BCM system is connected back to back with another switch using a PRI link If the other switch is loop timed to your BCM system your DTM PRI can be designated as a timing master If your BCM has more than one DTM configured as PRI you must assign the first DTM as the primary reference the second DTM as the secondary reference If the s
67. log devices BCM 4 0 supports analog telephones single line telephones cordless telephones fax machines answering machines and modems with a maximum speed of 28 8 kbit s You must install an analog station media bay module ASM8 ASM8 and GASM for analog devices see Installing an analog station media bay module ASM To connect a standard analog voice device or data communication device to the BCM system through a digital station module you must install an ATA2 see Installing an analog station media bay module ASM Digital devices BCM 4 0 supports the following digital devices T7000 International only four memory buttons without display or indicators T7100 one line display one memory button without indicator T7208 one line display eight memory buttons with indicators T7316 two line display three display buttons 16 memory buttons with indicators eight memory buttons without indicators The T7316 supports separate mute key and a headset key under the dial pad T7316E two line display three display buttons 16 memory buttons with indicators eight memory buttons without indicators handsfree mute and headset buttons located under the dial pad T7406 cordless telephone system six memory buttons with indicators and a two line display with three display buttons The T7406 provides cordless mobility in a small office environment Each base station supports three telephones Function is based on the 7316 teleph
68. mber if required You can add numbers for long distance dialing or line pool access or remove numbers using the volume bar 3 Press a line button 4 Lift the handset Call log options FEATURE 84 Select the type of calls that automatically are stored in your Call Log Press to see the next setting Press HOLD to select the displayed setting Call log FEATURE 85 password Program a four digit password for your Call Log To reset a forgotten password see your system administrator Logit FEATURE 813 Store caller information for your current call in your Call Log ETSI feature Table 7 ETSI feature Feature Description MCID ETSI feature FEATURE 897 must be entered 30 seconds after the caller hangs up and before you hang up Record caller information for the last external call at the central office that assigned the line This feature works only if the incoming calls enter over ETSI ISDN lines and the feature is activated in programming Check with your system administrator ETSI is the European standard The North American equivalent is ANSI BCM 4 0 Telephony Device Installation Guide 64 Chapter 7 Telephone button icons NOO60609 65 Chapter 8 IP telephone overview IP telephony provides the flexibility affordability and expandability of the Internet to the world of voice communications This section includes an overview of the components that make up the BCM I
69. measurement 32 installation configuration display keys 75 IP telephone server parameters 76 restart to configure 75 Integrated Services Digital Network See ISDN international components 19 invalid server address 78 INWATS PRI 48 IP address conflict 78 IP telephones block single telephone 79 codecs viewing 78 contrast level 79 defined 66 deregistering 79 display keys for configuration 75 invalid server address 78 new telephone 78 no ports left 78 published IP address 77 register prompt 78 registration disabled 78 relocating 82 restart to configure 75 review configuration information 79 router IP 77 server parameters 76 set IP viewing 78 slow connection 79 speech paths 79 troubleshooting 78 79 VLAN settings 77 IP telephony benefits 65 concepts 70 introduction 65 networks 67 IPT M1 protocol 69 ISDN Integrated Services Digital Network 911 dialing 48 B and D channels 44 bearer capability 45 BRI card 50 51 call by call services for PRI 47 capabilities 43 NOO60609 Index 95 capability packages 53 clock source 51 clocking 51 compared to analog 43 data transmission speed 46 dialing plan 49 hardware 49 layers 44 network name display 47 synchronization 51 ordering 52 ordering service 53 planning service order 44 PRI 2 way DID 49 S interface 50 S reference point 50 services and features 45 46 standards 52 supported protocols 54 T reference point 50 terminal equipment configuration 5
70. mitted at a fixed rate because the time interval between frames is constant If the frames arrive at the other end at the same rate voice quality is perceived as good In many cases however some frames can arrive slightly faster or slower than the other frames This is called jitter and degrades the perceived voice quality To minimize this problem configure the IP telephone with a jitter buffer for arriving frames Note You can only change the jitter buffer on a configured IP telephone if it is online to the BCM or if Keep DN Alive is enabled for an offline telephone This is how the jitter buffer works Assume a jitter buffer setting of five frames BCM 4 0 Telephony Device Installation Guide 72 Chapter 8 IP telephone overview e The IP telephone firmware places the first five arriving frames in the jitter buffer e When frame six arrives the IP telephone firmware places it in the buffer and sends frame one to the handset speaker e When frame seven arrives the IP telephone buffers it and sends frame two to the handset speaker The net effect of using a jitter buffer is that the arriving packets are delayed slightly in order to ensure a constant rate of arriving frames at the handset speaker This delaying of packets can provide somewhat of a communications challenge as speech is delayed by the number of frames in the buffer For one sided conversations there are no issues However for two sided conversations
71. n analog telephone 37 To cancel MWI Press LINK or reply listen to your new messages Since MWl is only active when you have a new message after you have replied listened to your message it is no longer a new message and MWI is canceled Replying to messages You can receive internal and external messages Internal messages are sent from a designated direct dial telephone or an internal voice message center on your system External messages are sent from a remote voice message center outside your system Contact your system administrator to confirm your mailbox privileges on an internal or remote voice message center To reply to internal messages 1 Press LINK to be automatically connected to the internal message sender If you have more than one message waiting you are connected to the sender of the first received message 2 Dial the extension for the internal voice message center Enter your mailbox number and password and press Follow the voice prompts to access your messages Contact your system administrator for the extension number of the internal voice message center 3 For more information on internal voice messaging features refer to Voice Messaging Internal on page 40 4 Dial the single digit access code for the designated direct dial telephone to retrieve your messages Contact your system administrator for the single digit access code To reply to external messages Place a call to the remote voi
72. n replace the handset To retrieve the held call Press LINK Hold Call Exclusive LINK Allows you to place an active call on hold and prevents the held call from being picked up from other telephones Hold Call Public LINK Allows you to place an active call on hold and allows the held call to be picked up from other telephones Last Number LINK Redial Automatically dials the last external telephone number you dialed Contact your system administrator for a list of page zones Internal page LINK and zone 0 to 6 Make a page announcement to all telephones or to a specific group of telephones through the telephone speakers Zone 0 pages all zones External page Page pag LINK Make a page announcement through an external loudspeaker system Internal and external page LINK and zone 0 to 6 Make a page announcement through both your telephone speakers and an external loudspeaker system Zone 0 pages all zones BCM 4 0 Telephony Device Installation Guide 40 Chapter 5 Using an analog telephone Table 4 Telephone features and descriptions Sheet 3 of 3 Feature Description Privacy Control LINK Prevents another telephone that shares your line from joining your current call or permits another telephone that shares your line to join your active call Ring Again LINK Cancel LINK Allows you to monitor a busy or unanswered telephone or a busy line pool
73. nalog telephone BCM main unit ATA 2 Analog telephone Central Office Docs sap cable loss ys a Cable loss BCM to ATA 2 ATA 2 to BCM i _ 10B Max Longitudinal balance to ground 50 dB 60 to 4 000 Hz With IEEE 455 1976 test Overload level 3 dB Measure the total insertion loss between the CO and analog device by using standard dial up test lines with a transmission test set for example Hewlett Packard 4935A Transmission Test Set To measure the insertion loss from the CO to the analog device 1 Establish a connection to the 1 mW 1 kHz CO service line with an analog telephone attached to the ATA2 2 Ensure that the analog port terminates correctly in 600 ohms e Replace the analog telephone with the test set NOO60609 Chapter 4 Installing the analog terminal adapter 33 Use RECEIVE 600 OHM HOLD mode on the test set 3 Ensure that the test set connects in parallel to the service line before removing the analog telephone or the line drops Remove the single line telephone Measure the 1 kHz tone at the far end of the analog port which is where the analog loop ends and where the analog device connects Note The tone must be greater than 10 dB for example 9 dB is
74. nd played at the handset receiver If some of the frames get lost while in transit or are delayed too long the receiving telephone experiences poor voice quality On a properly configured network voice quality should be consistent for all IP calls The information under the following headings describes some of the components that determine voice quality for IP telephones and trunks e Codecs on page 71 e Jitter buffer on page 71 NOO60609 Chapter 8 IP telephone overview 71 e QoS routing on page 72 Codecs The algorithm used to compress and decompress voice is embedded in a software entity called a codec COde DECode Two popular Codecs are G 711 and G 729 The G 711 Codec samples voice at 64 kilobits per second kbps while G 729 samples at a far lower rate of 8 kbps Voice quality is better when using a G 711 Codec but more network bandwidth is used to exchange the voice frames between the telephones If you experience poor voice quality and suspect it is due to heavy network traffic you can get better voice quality by configuring the IP telephone to use a G 729 Codec Note You can only change the codec on a configured IP telephone if it is online to the BCM or if Keep DN Alive is enabled for an offline telephone The BCM supports these codecs e G 729 e G723 e G 729 with VAD Voice Activity Detection e G 723 with VAD e G 711 uLaw e G711 aLaw Jitter buffer Voice frames are trans
75. nected to the system e Ifthe telephone is engaged press the key followed by the Ce key Operation issues Table 10 provides solutions to potential problems Table 10 IP telephone troubleshooting Problem Suggested solution or cause If an IP telephone does not display the text Connecting to server within two minutes after power up the telephone did not establish communications with the system Double check the IP configuration of the telephone and the IP connectivity to the system cables hubs and so on Telephone does not connectto Firewall settings make sure port 7000 UDP is open for direct signalling and system port 7001 UDP is open if NAT traversal is involved If the connection between the IP client and the system is slow ISDN dialup Slow connection between the modem change the preferred CODEC for the telephone from G 711 to G 729 handset and the system See Table 8 Signaling between the IP telephones and the system uses the system port 7000 UDP or port 7001 UDP if NAT traversal is involved However voice packets are exchanged using the default RTP ports 28000 through 28255 at the BCM and ports 51000 through 51200 at the IP telephones If these ports are blocked by the firewall or NAT you will experience one way or no way One way or no speech paths speech paths When an IP telephone is connected for the first time the contrast level is set to the default setting of 1 Use FEATURE
76. nection can be programmed to carry data calls Note Throughout this chapter references are made to Service profile identifiers SPIDs SPIDs are a part of the BRI National ISDN standard SPIDs are not used in the ETSI BRI standard or on PRI The three layers mentioned above is important when you are installing maintaining and troubleshooting an ISDN system ISDN bearer capability Bearer capability describes the transmission standard used by the BRI or PRI line so that it can work within a larger ISDN hardware and software network The bearer capability for BRI and PRI is voice speech 3 1 kHz audio fax and data unrestricted 64 kbps restricted 64 kbps or 56 kbps Services and features for ISDN BRI and PRI As part of an ISDN digital network your system supports enhanced capabilities and features including e faster call set up and tear down e high quality voice transmission e dial up Internet and local area network LAN access e video transmission e network name display name and number blocking PRI BRI and analog e access to public protocols Refer to the following for additional information on features and services e Network name display on page 47 e Name and number blocking ONN on page 47 e Call by Call Service Selection for PRI on page 47 Emergency 911 dialing on page 48 e 2 way DID on page 49 e Dialing plan and PRI on page 49 PRI services and features The servic
77. ns This section provides a list of additional documents referred to in this guide There are two types of publications Technical Documents and User Guides Technical Documents BCM 4 0 System Overview N0060607 System Installation BCM 4 0 for BCM1000 Installation and Maintenance Guide Addendum N0060603 BCM200 400 BCM 4 0 Installation and Maintenance Guide N0060612 System Programming BCM 4 0 Administration Guide N0060598 BCM 4 0 Device Configuration Guide NO060600 BCM 4 0 Networking Configuration Guide N0060606 BCM 4 0 Telset Administration Guide N0O060610 Telephones and Peripherals BST Doorphone Installation and Configuration Guide P1013654 T24 KIM Installation Card P0603481 IP Key Expansion Module KEM User Guide Digital Mobility DECT Deployment and Demonstration Tool Digital Mobility System Installation and Configuration Guide N0000623 T7406 Cordless Handset Installation Guide P0606142 2G4 Deployment and Demonstration Tool N0027187 IP Telephony i2050 Software Phone Installation Guide N0022555 WLAN IP Telephony Installation and Configuration Guide N0060634 Call Pilot BCM 4 0 Unified Messaging Configuration Guide N0060611 CallPilot Fax Set Up and Operation Guide P0606017 BCM 4 0 Telephony Device Installation Guide 16 Chapter 1 Getting started with BCM CallPilot Manager Set Up and Operation Guide N0027247 CallPilot Message Networking Set Up and Operation Guide N0027249 CallP
78. o FEATURE 73 Cancel FEATURE 73 Set your telephone to automatically put a call on Hold when you answer a second call or stop your telephone from doing so Default is selected feature is on Note Telephones which have system wide call appearance buttons SWCA must have this feature active selected Language choice FEATURE 501 Select Primary Language for the telephone display FEATURE 502 Select Alternate Language for the telephone display FEATURE 503 Select Alternate Language 2 for the telephone display FEATURE 504 Select Alternate Language 3 for the telephone display Last Number Redial FEATURE 5 Automatically redial the last external telephone number that you dialed Line pools FEATURE 64 With a line pool telephones can share several lines for placing calls 1 Press FEATURE 64 or an intercom button 2 Enter a line pool access code See your system administrator for a list Line FEATURE 84 Cancel FEATURE 84 redirection Send calls arriving on an external line to another telephone outside your system Some external lines do not support this feature See your system administrator This feature is not available on model 7000 7100 or 2001 telephones Link FEATURE 71 Generate a Link signal to access a PBX or other host exchange Long tones FEATURE 808 Generate a tone for as long as you hold down a button This is used to communicate with devices such as fax or answering machines Long tones
79. of 2 REN 65 V rms per port Calling line identification CLID The GASMS is designated as an ONS on premise station port Disconnect supervision note When disconnect happens from the central office the ASM8 provides an open switch interval OSI to the off hook station of 850 ms TIA EIA 464 section 5 4 10 2 4 minimum is 600 ms as a disconnect signal If the station remains on hook after the disconnect signal the ASM8 disconnects the station equipment from the network without returning a tone to it TIA EIA 464 section 5 4 10 2 5 1 After the station equipment goes on hook the ASM8 station interface is restored to on hook idle It is important to ensure that the device application or interface card connected to an ASM8 station interface conform to these on hook and off hook conditions The ASM8 ASM8 and GASM each have one RJ 21 connector on the faceplate Figure 26 shows the GASM BCM 4 0 Telephony Device Installation Guide 26 Chapter 3 Installing an analog station media bay module ASM Figure 1 GASM faceplate LEDs and connectors GASM ree Power Status The ringer equivalency number REN per port for ASMS is 1 the REN for ASM8 and GASM is 2 Note The termination of the analog interface can consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed the REN of the interface to which the device is c
80. old a call and make a second call Press LINK to place the first call on hold Dial the telephone number of the second call Call Display Information Depending on the system hardware software configuration Call Display information CLID for incoming external calls can be viewed on analog display telephones Your system administrator must enable the CLID feature for your telephone in system programming The name and number of an external caller appears on the telephone display after the first ring second ring if this is an analog line Note Not all analog display telephones are capable of showing name and number information Contact your system administrator for more information on Call Display capabilities for your telephone Message Waiting Indication MWI Depending on the system hardware software configuration visual or audible signalling for Message Waiting Indication MWI is available for analog telephones There are two MWI types Stutter Dial Tone and Lamp Indication Your system administrator determines which MWI type is assigned to your telephone in system programming Stutter Dial Tone Lift the handset You hear a stuttered dial tone when you have a message waiting Lamp Indication The indictor lamp on your telephone lights when you have a message waiting The lamp indication supported on the GASI ports are low voltage and do not meet the typical CO voltage requirements NOO60609 Chapter 5 Using a
81. on for the caller you want to disconnect 2 Press RLS 3 Press the line or intercom button for the remaining caller to resume your conversation To independently hold two calls 1 Press the line or intercom button of the first caller 2 Press HOLD The second caller is put on hold automatically To re establish the conference 1 Retrieve one call from hold 2 Press FEATURE 3 3 Retrieve the second call from hold To send Hookswitch or DTMF during a conference call Either system telephone engaged in a three way conference call over a Network CLID or DS trunk can issue a hookswitch or DTMF dialing request without leaving the conference if the feature is enabled Note This feature is not available for IP telephones To hear DTMF tones on both telephones during dial activate Long Tones FEATURE 808 To conference in someone through the trunk use Link FEATURE 71 Contrast adjustment FEATURE 7 plus a number from 1 to 9 to adjust the display contrast Press HOLD to set your choice Dialing modes FEATURE 82 Choose one of three methods of dialing 1 Press FEATURE 82 2 Press to select the mode 3 Press HOLD to store the mode Standard Dial Select a line then dial the number Standard Dial is always available even when another dialing mode is selected Automatic Dial Dial the number without choosing a line button first Your prime line is automatically selected for the call Pre Dial
82. one 0 to 6 Make a page announcement through either the internal code 1 or external code 2 speakers or both code 3 Zone 0 pages all zones Page announcements are programmed to timeout after a pre selected amount of time Internal page FEATURE 61 and zone 0 to 6 Make a page announcement to all or to a specific group of telephones through the telephone speakers Zone 0 pages all zones External page FEATURE 62 Make a page announcement through an external loudspeaker system Internal and external page FEATURE 63 and zone 0 to 6 Make a page announcement through both your telephone speakers and an external loudspeaker system Zone 0 pages all zones BCM 4 0 Telephony Device Installation Guide 60 Chapter 7 Telephone button icons Table 5 Telephone features Sheet 5 of 7 Feature Description Incoming page during active call The system can be set to either e Putan active call on hold and broadcast the incoming page Archive the page until you release the call This feature is set by your system administrator Note Business Series Terminals A call on mute when the page comes in does not remain muted when it is released from hold after the page Pause FEATURE 78 Program in an external autodial sequence to insert a 1 5 second delay For pulse dialing also inserts a 1 5 second delay Note This feature is not supported on ISDN trunks Priority call FEATURE 69 Interrupt a p
83. one The base station connects to a digital station media bay module on the system Key Indicator Module KIM 24 memory buttons with indicators BST Doorphone used as an intercom to control access to your building Press the Call button on the BST Doorphone to call one or more telephones or to send a distinctive chime to telephones in an assigned page zone Place an internal call from any telephone on the system to the BST Doorphone to set up a two way voice call Install a Door Opening Controller to permit the activation of locks on doors or gates BCM 4 0 Telephony Device Installation Guide 20 Chapter 2 Device description Wireless devices BCM 4 0 supports the following wireless devices Dect 413x series handsets three display softkeys four line handset display text messaging Dect 414x series handsets three display softkeys four line handset display loudspeaker capability text messaging Digital Mobility Phone 7420 three display softkeys four line handset display Digital Mobility Phone 7430 three display softkeys four line handset display text messaging Digital Mobility Phone 7440 three display softkeys four line handset display loudspeaker capability text messaging WLAN Handsets 2210 2211 2212 Voice over IP VoIP technology Push to Talk enables two way communication with another BCM user The handsets communicate with the BCM system and with the WLAN IP Telephony Manager 2245 Just like wired telephon
84. onnected Refer to the following for information on installing and configuring an ASM e nstalling an MBM e Configuring the media bay module on page 66 e Wiring the ASM on page 67 e Installing analog devices on page 68 For more detailed information on installing the BCM system and related components refer to BCM200 400 4 0 Installation and Maintenance Guide N0060612 Installing an MBM MBMs are installed in BCM main units and expansion units depending on your system requirements The primary tasks to install an MBM are e Selecting MBMs for your system e Assigning DS30 resources Setting MBM dip switches Installing an MBM For more detailed information on installing an MBM refer to BCM200 400 4 0 Installation and Maintenance Guide N0060612 Configuring the media bay module For information on installing a media bay module MBM and setting the dip switches refer to the BCM200 400 4 0 Installation and Maintenance Guide N0060612 NOO60609 Chapter 3 Installing an analog station media bay module ASM 27 To configure the MBM 1 Open Element Manager and connect to your BCM system Click Configuration gt Resources gt Telephony Resources The Telephony Resources panel appears see Figure 27 In the Modules table select the location of the MBM that you want to configure Double click the Programmed type field to display the drop down list Select the type of MBM that you install
85. outer noes Digital telephone A RME H 323 device A 12050 telephone A Router Gatekeeper M1 IPT IP telephone A A gs IP telephone B Networking with BCM The BCM is a key building block in creating your communications network It interoperates with many devices including the Meridian 1 system and H 323 devices The BCM system can be connected to devices through multiple IP networks as well as through the PSTN Multiple BCM systems also can be linked together on a network of VoIP trunks and or dedicated physical lines The BCM can be connected to a LAN through a the integrated interface LAN card and to a PSTN through trunk media bay modules as shown for BCM A in the diagram Through these networks the system accesses other systems and network equipment connected to the network NOO60609 Chapter 8 IP telephone overview 69 M1 IPT The Meridian 1 Internet Telephony Path M1 IPT allows Meridian 1 systems to communicate with the BCM via H 323 trunks Telephones on the M1 such as Meridian telephone A can initiate and receive calls with the other telephones on the system across IP networks To provide fallback at times when IP traffic cannot pass you can also connect the Meridian to the BCMs through ISDN PRI SL 1 lines which provide the same MCDN capability that you can achieve through the H 323 VoIP trunks with MCDN active A BCM connected to an M1 IPT using the MCDN protocol can provide access
86. ovide the VLAN IDs for your system BCM 4 0 Telephony Device Installation Guide 78 Chapter 9 Registering Nortel 20XX and 11XX IP telephones Table 8 IP telephone server configurations Sheet 3 of 3 Field Value Description Cfg XAS 0 No default If you want to enable connection to a Net6 service provider server 1 Yes choose 1 You are then prompted for an IP address for the server Firewall note Ensure that the firewall filters are set up to allow IP traffic into and out of the system in addition to port 7000 UDP for signalling ports 7001 UDP and 7002 UDP are used for NAT traversal and firmware updates respectively After you have entered all the configuration information the telephone attempts to connect to the system The message Locating Server appears on the display If the connection is successful the message changes to Connecting to Server after about 15 seconds Initialization can take several minutes Do not disturb the telephone during this time When the telephone connects to the server and is ready to use the display shows the time and date As well the six keys at the top of the display are labelled If you experience problems with IP telephone registration refer to the section Troubleshooting IP telephones on page 78 Notes e Ifthe DN record is not configured yet as is the case with auto assigned DNs you can only place local calls until other lines are assigned in t
87. ples of analog voice devices are analog telephones and answering machines Examples of analog data communication devices are modems and fax machines The ATA2 is designated as either an ONS on premise station or an OPS off premise station port Refer to the following topics for information on installing an ATA2 e Configuration overview e Installing the ATA on page 30 e Configuring the ATA on page 33 Configuration overview The following describes environment configurations for connecting analog and data devices to the main unit using an ATA2 Analog telephone Analog data device on page 30 Analog telephone Figure 3 on page 29 shows an installation overview for connecting an analog device through an ATA2 to the main unit Figure 3 Analog telephone installation overview ATA 2 power cord BCM main unit Le Analog telephone Central Office Ey ATA 2 Line loop resistance Terminal loop resistance 135 ohms maximum 1300 ohms maximum BCM 4 0 Telephony Device Installation Guide 30 Chapter 4 Installing the analog terminal adapter Analog data device The ATA2 connects a standard analog data device such as a fax or modem to the BCM system Figure 4 shows an installation overview for connecting a data communication device through an ATA2 to the BCM system
88. pter 9 Registering Nortel 20XX and 11XX IP telephones 2 Configure each telephone Configuring telephone settings on page 74 How you configure the telephones depends on whether DHCP is active on the system If DHCP Distributed Host Control Protocol service on the system is active or the Customer DHCP server has been configured to hand out the specific system network details the IP telephone automatically attempts to find the server After you register the telephone to the system as described in Registering the telephone to the system on page 74 the telephone assumes the parameters it receives from the system which are described in Configuring telephone settings on page 74 If DHCP is not configured to provide system information or if you are not using DHCP on your network you must configure your telephone parameters before the telephone can register to the system In this case follow the directions in Configuring telephone settings on page 74 and then follow any of the prompts that appear as described in Registering the telephone to the system on page 74 If an external DHCP server is not present the DHCP server on the main unit supplies IP configuration information for all IP devices PCs and IP Phones It also supplies specific connection information to the IP Phones Registering the telephone to the system When you first connect the telephone to the IP connection you receive one of the following
89. r package P However BCM does not support the flexible calling for voice and additional call offering features that are included in package P Multi Line Hunt may be ordered with your package When a telephone number the Network DN in the group of numbers assigned by your service providers is busy the Multi Line Hunt feature connects the call to another telephone number in the group BCM supports the feature only on point to point network connections T loop Check with your service provider for more information about Multi Line Hunt Any of the ISDN packages will allow you to use sub addressing but your ISDN TE must be equipped to use sub addressing for the feature to work Ordering ISDN BRI service outside Canada or the United States Outside of Canada or the United States order Euro ISDN PRI and or BRI service from your service provider Set the BCM equipment to the Euro ISDN protocol BCM 4 0 Telephony Device Installation Guide 54 Chapter 6 ISDN overview Supported ISDN protocols The switch used by your service provider must be running the appropriate protocol software and the correct version of that software to support ISDN PRI and BRI Each protocol is different and supports different services Contact your service provider to make sure that your ISDN connection has the protocol you require NOO60609 Chapter 7 Telephone button icons 55 Chapter 7 Telephone button icons The digital phone Featur
90. rence Points cues sechs eon queo ERR Y Rac SERRE Yeuesd Pa xara 50 CACC soutos lor EDN aiu uicit dose pp S act c loi AO ed Db da SE C 51 ISDN BEREMT T GQUIDITIGh ux daban HERE RC OEOROURACR RR CR ER wen SOROR ERNES 51 ISDN standards compatiblity idseesaae Per REA RR ERR CRRxOG RN ERN XGQ RC ses 52 Planning your ISDN BOO 2 iu due ee e RE ow cete Di i ae ee drca 52 NOO60609 Contents 7 idem ISON PEL usosua sad sha E Mu Re RE RE Ed ER OPE Odo adea 52 NOB ISON BRI eese RECUREQ PRRAGR ower Tees kek PEU XR ERA VER 52 Supported SDN protoeol amp ulcus sce sexa bm KR Ra om Ron OR e RR Re RD ao cde 54 Chapter 7 Telephone Dutton ICOnS isis ondas uyehuetvwauduccssuoswsctses 55 Telephone TESlUIeli vedo sua REX dDEEGRY C X persicspade SORP A Sq Oe ERA GR 56 Gall Display SEVICE S ces dune dade quus da dard OREN ER EK 3m eed bd pd e Sede 62 Obs 224 EUEUERT 63 Chapter 8 IP telephone overview iisxs s kascuhukxasudkaashnkunhakas aha aan 65 IP telephones and VolP Dune occss264s cee creed ac cece eee ee eee se Dok ERS CR 66 Creating the IP telephony network 20 0c cece eee 67 N twoiking wiih BOM c ETE TD 68 Key IP tetany CONDI aus uice Va c soa al CR a Rabofc dca qoa ROR de ee eee 70 Chapter 9 Registering Nortel 20XX and 11XX IP telephones 73 Determining the registration process 0 0c eee 73 Registering the telephone to the system 2 0c eee eee eee 74 Configuring telephone settings
91. rty Name Consult your customer service representative to determine which of these features is compatible with your service provider Name and number blocking ONN North America only When activated FEATURE 819 allows you to block the outgoing name and or number on a per call basis Name and number blocking can be used with a BCM set Consult your customer service representative to determine whether or not this feature is compatible with your provider Call by Call Service Selection for PRI North America only PRI lines can be dynamically allocated to different service types with the Call by Call feature PRI lines do not have to be pre allocated to a given service type Outgoing calls are routed through a dedicated PRI Pool and the calls can be routed based on various schedules The service types that may be available depending on your service provider are described below BCM 4 0 Telephony Device Installation Guide 48 Chapter 6 ISDN overview e Public Public service calls connect your BCM set with a Central Office CO DID and DOD calls are supported e Private Private service calls connect your BCM set with a Virtual Private Network DID and DOD calls are supported A private dialing plan may be used e TIE TIE services are private incoming and outgoing services that connect Private Branch Exchanges PBX such as BCM e FX Foreign Exchange FX service calls logically connect your BCM telephone to a remote
92. rview 12 C call by call services PRI 47 clock source ISDN 51 codecs defined 71 configuring DN record 78 IP server parameters 76 review information 79 connecting to server 78 contrast level IP telephones 79 conventions guide 13 button options 13 buttons 13 command line 13 copyright 2 cordless 7406 19 D data devices using ATA 2 30 data transmission requirements ATA2 30 D channels described 44 default gateway IP telephones 77 deregister IP telephones 79 DHCP Dynamic Host Configuration Protocol IP telephones 76 VLAN on IP telephones 77 dialing plan PRI 49 Display 13 BCM 4 0 Telephony Device Installation Guide 94 Index display keys configuration 75 display network name 47 DN auto assign IP telephones 78 hunting See multi line hunt 46 DNs default on ASM 85 default on DSM16 87 default on DSM32 87 DSM16 default DNs 87 wiring chart 87 DSM32 default DNs 87 wiring chart 87 DTM Digital Trunk Module wiring chart 89 DTM digital trunk module clock source 51 ISDN hardware 49 E emergency 911 dialing PRI 48 F feature list 38 features ONN 819 47 FEM fiber expansion module clock source 51 FX foreign exchange 48 G gatekeeper defined 69 gateway IP telephones 77 i2001 server parameters 76 12002 server parameters 76 12004 server parameters 76 12050 Software Phone server parameters 76 insertion loss 33 insertion loss
93. support This site enables customers to e download software and related tools e download technical documents release notes and product bulletins sign up for automatic notification of new software and documentation e search the Support Web site and Nortel Knowledge Base e open and manage technical support cases Getting Help over the phone from a Nortel Solutions Center If you have a Nortel support contract and cannot find the information you require on the Nortel Support Web site you can get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the Web site below and look up the phone number that applies in your region http www nortel com callus When you speak to the phone agent you can reference an Express Routing Code ERC to more quickly route your call to the appropriate support specialist To locate the ERC for your product or service go to http www nortel com erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller you can contact the technical support staff for that distributor or reseller BCM 4 0 Telephony Device Installation Guide 18 Chapter 1 Getting started with BCM NOO60609 19 Chapter 2 Device description This chapter describes the telephony devices telephones that BCM supports Ana
94. tal or IP telephones You do not need to include IP telephones when you calculate the number of required DSM MBMs BCM 4 0 Telephony Device Installation Guide 24 Chapter 2 Device description NOO60609 25 Chapter 3 Installing an analog station media bay module ASM The analog station media bay modules ASM8 ASM8 and GASM can connect to a maximum of eight analog telecommunication devices These devices are standard analog telephones cordless telephones fax machines answering machines or modems The maximum speed for a modem connection is 28 8 kbit s The ASMS is available in North America only the ASM8 and GASMS are available in North America the United Kingdom Australia and Poland In addition to ASMS features the ASM8 and GASM offer the following features Visual Message Waiting Indicator VMWI LED indicates to the end user that a message is waiting Disconnect supervision Open Switch Interval OSI as per EIA TIA 464 indicates to the attached device in an established communication that the connected device should release the call see disconnect supervision note Caller ID provides the name phone number and other information about the caller to the end user at the start of the call Firmware downloading capability allows the system to upgrade the ASM8 and GASM firmware at customer sites Enhanced ringing capability ASM8 and GASM provide a ringing voltage
95. tar systems Increased customer satisfaction Breakthrough e business applications help deliver the top flight customer service that leads to success By providing your customers with rapid access to sales and support personnel via telephone the Web and e mail your business can provide better customer service than ever before IP telephones and VoIP trunks This section describes two similar applications for IP telephony on the BCM system IP telephones and VoIP trunks These applications can be used separately or together as a network voice data solution Refer to the information under the following headings e IP telephones e VoIP trunks on page 67 IP telephones IP telephones offer the functionality of regular telephones but do not require a hardwire connection to the BCM Instead they must be plugged into an IP network which is connected to the through the integrated interface LAN card on the BCM Calls made from IP telephones through the BCM can pass over VoIP trunks or across Public Switched Telephone Network PSTN lines Nortel provides two types of IP telephones The IP telephones are wired to the IP network using Ethernet in the case of the i series IP telephones or are accessed through your desktop or laptop computer as in the case of the Nortel 12050 Software Phone NOO60609 Chapter 8 IP telephone overview 67 VoIP trunks VoIP trunks allow voice signals to travel across IP networks A gateway
96. the BCM is installed on you must ensure the BCM is able to communicate across the WAN interface at that location LAN A Local Area Network LAN is a communications network that serves users within a confined geographical area For BCM a LAN is any IP network connected to the integrated interface a LAN card on the BCM system Often the LAN can include a router that forms a connection to the Internet A BCM can have up to two LAN connections Public Switched Telephone Network The Public Switched Telephone Network PSTN can play an important role in IP telephony communications In many installations the PSTN forms a fallback route If a call across a VoIP trunk does not have adequate voice quality the call can be routed across PSTN lines instead either on public lines or on a dedicated ISDN connection between the two systems private network The BCM also serves as a gateway to the PSTN for all voice traffic on the system Key IP telephony concepts In traditional telephony the voice path between two telephones is circuit switched This means that the analog or digital connection between the two telephones is dedicated to the call The voice quality is usually excellent since there is no other signal to interfere In IP telephony each IP telephone encodes the speech at the handset microphone into small data packets called frames The system sends the frames across the IP network to the other telephone where the frames are decoded a
97. ther telephone was removed before the original telephone is reconnected to another jack results in the programming transferring to the new telephone In this case when the original telephone is plugged into another jack it receives default programming or the programming specifically entered for the DN record that corresponds to the new jack When changing a telephone internal number DN record wait one minute for automatic telephone relocation to complete its cycle When you relocate a telephone the telephone must remain installed and connected in the new location for at least three minutes for the programming relocation to be complete Moving the telephone again before the three minute period is up can result in loss of programming To enable Set relocation and relocate digital telephones 1 Inthe Element Manager click the keys located beside Configuration Telephony Global Settings gt Feature Settings 2 Select the Set relocation check box BCM 4 0 Telephony Device Installation Guide 82 Chapter 10 Relocating telephones 3 Move the telephone Unplug the telephone and plug it in again at another location It can take up to 45 seconds for the system to recognize the telephone e Clear the Set relocation check box after you complete all required moves Keeping an IP telephone active In some circumstances you may want to have your IP telephone stay active after it is physically disconnected For example when your
98. utton you must use the Hook Switch located under the handset The Hook Switch must be pressed for approximately one half of one second If your telephone does not have a or button you must use dialpad numbers To indicate a enter the number To indicate a enter the number Making and answering calls Refer to the following procedures to make and answer calls To make external calls e To make internal calls To answer calls on page 36 To make or answer a second call on page 36 To answer a second call while on another call on page 36 e To hold a call and make a second call on page 36 To make external calls 1 Lift the handset 2 Dial the external code or line pool code to access an external line 3 Dialthe telephone number Contact your system administrator to confirm what external code or line pool code to use on your telephone To make internal calls 1 Liftthe handset 2 Dial the extension number Contact your system administrator for a list of extension numbers BCM 4 0 Telephony Device Installation Guide 36 Chapter 5 Using an analog telephone To answer calls Lift the handset to answer a call when your telephone rings To make or answer a second call You can have two calls active at the same time Use LINK to switch between calls To answer a second call while on another call Press LINK to answer the second call The first call is automatically placed on hold To h
99. within the BCM converts the voice signal into IP packets which are then transmitted through the IP network to a gateway on the remote system The device at the other end reassembles the packets into a voice signal H 323 trunks support private networking between BCMs H 323 trunks can support connections to a number of different types of equipment including the Meridian 1 running IPT Succession 1000 M DMS100 switches and SL100 switches and trunk applications Creating the IP telephony network The following explains the components of the BCM system and the devices it interoperates to create a network The information under the following headings describes the various components of the system e MI IPT on page 69 e Telephones on page 69 e Gatekeepers on the network on page 69 e TP network on page 70 e Public Switched Telephone Network on page 70 The following figure shows components of a BCM network configuration In this example two BCM systems are connected both through a PSTN connection and through an IP network connection The IP network connection uses VoIP trunks If the PSTN connections use dedicated ISDN lines the two systems have backup private networks to each other Both BCM systems use VoIP trunks through a common IP network to connect to the Meridian M1 IPT system BCM 4 0 Telephony Device Installation Guide 68 Chapter 8 IP telephone overview Figure 11 Network diagram R
100. within your system When the telephone or line pool becomes available you are alerted with one short ring from your telephone Saved Number Redial LINK Allows you to save an external number to redial later Enter LINK call to save the external number To automatically redial the saved number Lift the handset and press LINK while you are on a Send Message LINK Cancel LINK Allows you to send a message to another telephone within your system Transfer LINK Allows you to send a call to another telephone within your system To transfer a call you must have an available internal line Transferring a call Make or answer a call Press LINK Dial the extension number of the telephone to receive the transfer call Replace the handset to complete the transfer Transfer using announce Make or answer a call Press LINK Dial the extension number of the telephone to which you want to transfer the call Announce the call to the receiving party Replace the handset to complete the transfer Transfer using conference Make or answer a call Press LINK The call is put on hold temporarily Make a second call Press LINK Replace the handset to complete the transfer Trunk Answer LINK Allows you to pick up a ringing external call on a line placed into a Ringing Service schedule Voice Call LINK and the extension number Allows you to make a voice announcement or begin a conversation
101. ystem plug the DIN connector of the power supply cord into the power supply connector receptacle Plug the adapter into a standard AC outlet Caution In North America the ATA2 must be powered from a Class 2 power source that is UL and CSA approved In Europe the ATA2 must be powered from a Class II power source that is CE marked Mounting the ATA2 After the ATA2 is correctly connected you can mount the unit on a wall as described in this section To mount the ATA2 on a wall 1 When using 0 5 mm wire 24 AWG select a location within 800 m 2600 ft of the BCM main unit Allow 12 5 cm 5 in clearance for the line jack terminal jack and power supply connector Screw two 4 mm 8 screws into the wall 130 mm 5 1 4 in away from each other Leave 6 mm 1 4 in of the two screws showing Align the slots at the back of the ATA2 unit over the screws Push the unit against the wall The line jack terminal jack and power supply connector must be at the top of the ATA2 see Figure 7 BCM 4 0 Telephony Device Installation Guide 32 Chapter 4 Installing the analog terminal adapter Figure 7 ATA2 back view On LZ o ei Mounting keyhole slots Test insertion loss measurement The maximum loss for ATA2 to Central Office CO configuration must not exceed 10 dB see Figure 8 on page 32 Figure8 Insertion loss from the CO to the a
102. ystem has a BRI module it should be set as the timing master when a DTM in the same network is defined as the primary reference BCM 4 0 Telephony Device Installation Guide 50 Chapter 6 ISDN overview BRI hardware The loops on the BRI module can be programmed to support either network or terminal connections This allows you to customize your arrangement of lines voice terminals data terminals and other ISDN equipment This section describes some basic hardware configurations for network and terminal connections for each loop type A BRI module provides four loops Each loop can be individually programmed as e an S reference point connection S loop to ISDN terminal equipment TE or e aT orS reference point connection T loop or S loop to an ISDN network using an external NT1 S Reference Point The S reference point connection provides either a point to point or point to multipoint digital connection between BCM and ISDN terminal equipment TE that uses an S interface Refer to Figure 9 S loops support up to seven ISDN DNs which identify TE to the BCM system Figure 9 S reference point ISDN TE point to point with terminating resistors ISDN TE ISDN TE with terminating resistors ISDN TE T Reference Points The T reference point connections provide a point to point digital connection between the ISDN network and BCM Refer to Figure 10 A T loop provides lines that can be s

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