Avaya R2.4.1 Release Notes
Contents
1. Basic Call Management Reporting Desktop R2 4 1 Release Notes Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document might be incorporated in future releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In additi2. Installation Instructions assume that BCMRD components are installed under the parent BCMRD folder named BCMS Vu For example The BCMRD server files should be under the folder BCMS Vu Server Hints and tips To upgrade to BCMRD R2 4 1 Run the R2 4 1_Build316 bat directly from the CD copy the entire BCMRD R2 4 1 upgrade folder from CD to the hard disk and run the R2 4 1_ Build316 bat script from there The upgrade script will basically take the backup of the existing BCMRD version and copy the new service pack files to their respective folders Avaya Inc Proprietary Use Pursuant to Company Instructions Page 7 of 8 Technical Support If you are having trouble with BCMRD R2 4 1 you should 1 Retry the action Carefully follow the instructions in written or online documentation Check the documentation that came with your hardware for maintenance or Hardware related problems 3 Note the sequence of events that led to the problem and the exact messages displayed Have the Avaya documentation available 4 If you continue to have a problem contact Avaya Technical Support by e Logging in to the Avaya Technical Support Web site http www avaya com support e Calling or faxing Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support Web site You may be asked to email one or more files to Technical Support for analysis of your application and its environment Not
3. document you need to install a printer Do you want to install a printer now Earlier the wizard would exit when the user selects No option and there was no other way by which the customer could view Historical report Now the BCMRD is enhanced so that the user can view the Historical report even when he selects the No option Thus viewing of Historical reports is independent of whether printer is installed on the BCMRD client machine In addition BCMRD has retained the earlier functionality of installing the printer and viewing and printing Historical reports if user selects the Yes option Avaya Inc Proprietary Use Pursuant to Company Instructions Page 3 of 8 Problems fixed This section consists of the following table that provides the summary of the issue Work Item Issue Description Summary Number wi00251276 Historical absolute reports wizard is now localized to support all regional and language setting at Operating System level wi00251305 Earlier the configuration wizard for scheduling the historical download would pop an error message Invalid time format several times before the wizard exited abnormally Now after we click OK on the popped up error message box the control goes back to the wizard s required editable field so that the user can continue with the wizard wi00251311 Delete historical data is now made user friendly when user tries to correct invalid date entry User input through ke
4. 6 by using the menu Help gt About BCMSVu Scenario 3 A fresh BCMRD installation of R2 4 1 PON gt Install BCMRD Server R2 4 0314 Install BCMRD Client R2 4 Build31 4 Install the Sentinel driver software with version 7 4 0 Reboot all the machines where BCMRD applications are installed Run the upgrade script 2 4 1 Build316 bat from the media under the folder BCMRD R2 4 1 Upgrade Check that the upgrade was successful Check that a folder BCMRD_Backup is created at the location BCMS Vu BCMRD_Backup which stores the folders and files of previous versions of BCMRD as backup Note Contact Avaya BCMRD Support for any other errors The upgrade installation log file can be found at the location Avaya Inc Proprietary Use Pursuant to Company Instructions Page 6 of 8 5 Vu Upgrade_log log_316 txt 7 Start the BCMSVu Server configure the CM switch and check that the server is connected successfully to the respective CM Check that the Server version is R2 4 1 Build 316 by using the menu Help gt About BCMSVu 8 Complete the historical download 9 Register the BCMSVu Client on the BCMSVu server 10 Start the BCMSVu Client and check that the client is connected successfully to BCMSVu server Check that the client version is R2 4 1 Build 316 by using the menu Help gt About BCMSVu Assumptions The scenarios mentioned in the section BCMRD R2 4 1 Build316
5. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Support Web site http www avaya com support Contents RGIGASE totes OVEL VIC wpb acedten OEST 3 5 AE a SAE 3 MPEGS OTSA DE Ta AET sana ss Sa gee AT E ATTE 4 BCMRD R2 4 1 Build316 Installation 5 nestita eiS sene TE RE AE aE 7 Hits and Tip Sieg NEES EOE TESE 7 To upgrade t BCMRD 4 e n 7 PECHMIC AL SUD POU EEE vege 8 Release notes overview BCMRD Release 2 4 1 aims to provide an essential platform refresh The platform refresh will enable BCMRD to run on dual core multi core computing platforms This Release Note includes e Important information about the Avaya Basic Call Management Reporting Desktop BCMRD e Scenarios and the corresponding installation instructions and assumptions that you must consider while installing BCMRD e The supported Communication Manager CM versions e Hints and tips to upgrade to BCMRD R2 4 1 Please refer the Installation guide and User guide in Documents folder insi
6. arty Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com ThirdPartyLicense Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http www avaya com support Trademarks Avaya and the Avaya logo are either registered trademarks or trademarks of Avaya Inc in the United States of America and or other jurisdictions All other trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support
7. ckup is created at the location BCMS Vu BCMRD_Backup that stores the folders and files of previous version of BCMRD as backup Note If the upgrade script fails because of sharing violation error then check the task manager for any BCMRD binaries that are still running Refer point 3 and 4 Contact Avaya BCMRD Support for any other errors The upgrade installation log file can be found at the following location 5 Vu Upgrade_log log_316 txt Start the BCMSVu Server and check that the server is connected successfully to the respective CM Check that the Server version is R2 4 1 Build 316 by using the menu Help gt About BCMSVu Start the BCMSVu Client and check that the client is connected successfully to the BCMSVu server Check that the client version is R2 4 1 Build 316 by using the menu Help gt About BCMSVu Scenario 2 Upgrade BCMRD on a Dual Core machine which was converted temporarily from PS Oi Use Pursuant to Company Instructions Stop BCMRD Clients if running Stop BCMRD Server if running Go to the Task Manager and click Processes tab Check if the following processes are not running and if the following processes are running then end these processes Avaya Inc Proprietary Page 5 of 8 Dual Core to Single Core processor Assumptions BCMRD server and client R2 4 Build314 or R2 4 Build315 already installed Sentinel driver compatible with the hardware syste
8. de the media for information on previously supported platforms functionality and installation instruction What s New 1 Support Dual Core i BCMRD server and client applications support Dual Multi core x 86 processor both co located and remote client configurations ii To install the service pack refer scenarios provided under the section BCMRD R2 4 1 Build316 Installation Instructions Note BCMRD R2 4 and later releases are not certified to work on a 64 bit operating system 2 compatibility with 5 0 and 5 1 This release of BCMRD will support 5 0 CM 5 1 and backward compatibility with CM 4 0 3 Enhanced the Server identification window BCMRD i The BCMRD Server Identification window is now provided with a tooltip which appears on mouse over on server profile that displays the server profile details of the Communication Manager connected with BCMRD server Tooltip displays the following details e Username Used to connect to CM e address of CM Switch e Port number e Adate when the profile was created 4 Historical reports now be viewed even though printer is not installed in BCMRD client machine Earlier it was mandatory for BCMRD end user to install printer on their machine to view the Historical reports When the BCMRD user who does not have the printer installed and starts the Historical report wizard he gets a message box Before you can perform printer related tasks such as page setup or printing a
9. e If you have difficulty reaching Avaya Technical Support through the above URL or email address please go to http Awww avaya com for further information Avaya Global Services Escalation Management provides the means to escalate urgent service issues For more information see the Escalation Contacts listings on the Avaya Web site For information about patches and product updates see the Avaya Technical Support Web site _htto Awww avaya com support Avaya Inc Proprietary Use Pursuant to Company Instructions Page 8 of 8
10. m and Operating System already installed by using End Process in Task Manager a Omninames exe b ConnectionServer exe c BCMSVuClient exe d BCMSVuServer exe 5 Reboot all the machines where BCMRD applications are installed 6 Run the upgrade script named R2 4 1_Build316 bat from the media under folder BCMRD R2 4 1 Upgrade 7 Check that the upgrade was successful Check that a folder named BCMRD_ Backup is created in the location BCMS Vu BCMRD_Backup that stores the folders and files of previous version of BCMRD as backup Note If the upgrade script fails because of sharing violation error then check the Task Manager for any BCMRD binaries that are still running Refer point 3 and 4 Contact Avaya BCMRD Support for any other errors The upgrade installation log file can be found at the following location 5 Vu Upgrade_log log_316 txt 10 11 12 Reboot the machine and go to the Bios Setup In the performance tab set the following e Multiple CPU Core ON This will enable the dual core processor so now the machine would run on the dual core processor Start the BCMSVu Server and check that the server is connected successfully to the respective CM Check that the Server version is R2 4 1 Build 316 by using the menu Help gt About BCMSVu Start the BCMSVu Client and check that the client is connected successfully to BCMSVu server Check that the client version is R2 4 1 Build 31
11. nd use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software Units may be linked to a specific identified Server CPU License CP End User may install and use each copy of the Software on a number of Servers up to the number indicated by Avaya provided that the performance capacity of the Server s does not exceed the performance capacity specified for the Software End User may not re install or operate the Software on Server s with a larger performance capacity without Avaya s prior consent and payment of an upgrade fee Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third P
12. on Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the Avaya Support Web site http www avaya com support License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License type s Concurrent User License CU End User may install a
13. yboard was not handled efficiently so as to tackle the invalid date scenario that was causing the Delete historical data wizard to continue in the background even with the invalid input parameter Avaya Inc Proprietary Use Pursuant to Company Instructions Page 4 of 8 BCMRD R2 4 1 Build316 Installation Instructions This section consists of the following table that provides the scenarios and the assumptions corresponding to the Installation instructions Scenarios Scenario 1 Upgrade BCMRD on Dual core machine with BCMRD running on Dual core processor Assumptions BCMRD server client R2 4 Build314 or R2 4 Build 315 is already installed Sentinel driver compatible with the hardware system and Operating System is already installed Installation instructions PONS Stop BCMRD Clients if running Stop BCMRD Server if running Go to Task Manager and click Processes tab Check if the following processes are not running and if the following processes are running then end these processes by using Windows Task Manager gt Processes Select the specific process and select End Process a Omninames exe b ConnectionServer exe BCMSVuClient exe d BCMSVuServer exe Reboot all the machines where BCMRD applications are installed Run the upgrade script 2 4 1 Build316 bat from the media under the folder BCMRD R2 4 1 upgrade Check to verify that the upgrade is successful Check that a folder BCMRD_Ba
Download Pdf Manuals
Related Search