Avaya B5800 Release Notes
Contents
1. Application Name Version Soft Console 4 2 25 Note Upgrading IP DECT 3711 Telephone Firmware to 91 24 31 04 This Administration CD contains two upgrade programs with this release of 3711 telephone firmware pp_avaya_3711_91_ 24 31 _04 exe up_avaya_3711_91_ 24 31 _04 exe Please check the handset label located under the battery cover to determine the month and year of release If the handset has a date of 08 06 or earlier then use the pp upgrade program If the date is newer than 08 06 then use the up upgrade program to update the telephone This release supports the IP DECT 3711 Global telephone The Global telephone will not offer any different feature set than the current 3711 but will support both EMEA and US frequencies To determine if a customer has a Global 3711 telephone press Menu System Version Number The PRD number will end with a suffix of int 2 New Features This Service Pack Release does not contain any new features but additional localization for B5800 Branch Gateway Manager GUI and the On line Help Guide has been expanded to include the following languages English US Spanish French Italian German Chinese simplified All documentation can be found on http support avaya com under the product A Z list specifically B5800 Branch Gateway NOTE As a reminder it should be noted that Hot Desking is not a supported feature in B5800 and should not be configure2. CQ Number Description of Issue CQ40899 Calling party name is not displayed in call details pane CQ120514 oe pops Outlook contacts with embedded spaces but PM 4 2 34 3 3 B5800 Branch Gateway VoiceMail Pro 6 1 20 resolved field issues The following field issues have been addressed in VoiceMail Pro 6 1 20 CQ Number Description of Issue CQ116510 VMPro backup option does not work correctly CQ116514 vmpro backup sync does not sync MDB file if vmpro client is opened CQ121649 Wav file for O zero is wrong in VM frc when you play it it says numero which is French for number not 0 zero CQ122035 IP Office mode The number 0 is played as the letter O as part of voicemail greetings CQ122301 Call flow Cannot record or play WAV files with accented characters in the name CQ122729 Intuity mailbox settings Accept Call Answer setting cannot be toggled CQ122876 Unable to change the Personal Options Menu option once set DE locale only 4 Technical Notes 4 1 Upgrading B5800 Branch Gateway core software When upgrading to Release 6 1 SP from Release 6 1 GA release an upgrade license is not required The table below shows the necessary steps that must be taken to upgrade your B5800 Branch Gateway system to Release 6 1 Platform Current Release Upgrade Step 1 Upgrade Step 2 IP500v2 6 1 15 Load 6 1 20 All Modules 4 0 4 1 4 2 5 0 Load 6 1 2011 Ava
3. already locked The system used to prompt the caller for voicemail box number when Caller Identification CLI was 6Q115239 withheld CQ41874 ABG System Restart Incorrectly forwarded mailbox name recording CQ123626 BNS request using NoUser source number HIDE_FEATURES_MENU features and status menus can be hidden from Sage and Spice phones CQ41749 Unable to change IP address of Session Manager SM in Manager CQ41903 SSA displayed incorrect number of available SIP Trunk Channel Licenses CQ115134 Unable to create H 323 or IP DECT extensions in an offline configuration CQ115881 Manager supports all languages available in branch edition CQ116490 The hardware template in NM incorrectly displayed IP500V2 as an option 2011 Avaya Inc All rights reserved Page 5 of 9 CQ115136 Unexpected error message while trying to recreate the IP DECT line in the NM template CQ41752 Manager displayed an error about the extension length of a Centralized user Documentation enhancement Minimum and Maximum value for Proactive and Reactive settings are now CQ115050 Be specified in the help file CQ115147 Unable to save a configuration without the mandatory MM number field with the NM template With Network Management NM supported maximum SM lines number could be exceeded currently set CQ115092 to two 3 2 User CD 4 2 39 resolved field issues The following field issue has been addressed in Soft Console 4 2 25
4. 1 Sle distributed group CQ121632 Phone only rings for 2 seconds but No Answer Time is set to 12 seconds CQ121731 ARS Alternate route fails if a SetupAck is received prior to a Disconnect message CQ121890 Dialing a Hunt group Disable short code remotely via FNE32 disables the user in all groups Calling Party displayed on phone includes aaa bbb ccc ddd when using Visual Voice Message CQ122104 Button CQ122218 Coverage extension continues to ring when call has been answered CQ122284 SIP PAI header is not correctly populated when a user makes an anonymous call CQ122299 SIP Listen Port cannot be modified from default of 5060 More than 13 characters can be entered and saved for the User Button Progr Label field this causes a CQ121515 problem on 9650 CQ122979 System restart when a URQ is received from a 1600 telephone while user is in a Menu CQ122865 System restart when Listened To call drops after SIP Temp Extension gets deleted CQ122390 System restart following SoftConsole transfer of a queue announcement to an external call CQ121850 SCN Out of hours VM greeting not played for hunt group on centralized voicemail system CQ46436 Withhold Number feature does not work when using 1600 I international phone CQ121385 4 x SMDR messages output for a call to an external number that is then blind transferred internally CQ115063 T1 channel licenses were not correctly counted in all scenarios CQ41915 Remote access was allowed to EVM mailboxes that were
5. B5800 Branch Gateway R6 1 SP 1 Release Notes Release Date 24 October 2011 Region Global General Availability GA of the B5800 Branch Gatewa Release 6 1 SP1 Release Avaya is pleased to announce the availability of the B5800 Branch Gateway Release 6 1 Q2 2011 Maintenance Release This is a scheduled Maintenance Release addressing a number of field issues found in the B5800 Branch Gateway 6 1 GA releases 1 Overview This Maintenance Release incorporates new software for B5800 Branch Gateway Core Switch 6 1 20 B5800 Branch Gateway VoiceMail Pro 6 1 20 SoftConsole 4 2 25 The B5800 Branch Gateway Administration and application software can be downloaded from the Avaya Support Website http support avaya com This software is for use with the B5800 Branch Gateway IP500v2 2011 Avaya Inc All rights reserved Page 1 of 9 B5800 Branch Gateway Administration consists of the following software Delivered Software or Package Version B5800 Branch Gateway Firmware 6 1 20 B5800 Manager 8 1 20 System Monitor 8 1 20 Upgrade Wizard 8 1 20 Network Viewer 8 1 20 SSA Viewer 6 1 20 Call Status 4 0 5 4610SW 4620SW 4621SW 5610SW 5620SW 5621SW 2 9 1 Telephone Firmware 4601 4602 Telephone Firmware 2 3 4601 4602 5601 and 5602 Telephone Firmware 2 9 1 4625 Telephone Firmware 2 9 1 5601 5602 Telephone Firmware 2 3 2410 Teleph
6. and select Open Note If you are using Microsoft Internet Explorer you can run the self extracting executable file directly from the internet Select Run from the current location if you do so 4 Follow the installation instructions on screen to install the update 5 Reboot your computer after the installation process completes 4 2 1 4 Installation steps for IP Office Manager on client Uninstall the existing IP Office Manager which is installed on the client Open the IM Launch page Click the Avaya IP Office Manager 8 1 link on the IM launch page Download the IP Office Manager from the same link and install it on the client machine Reboot Windows on the client system oe ODA 4 3 B5800 Branch Gateway Expansion Unit Compatibility All B5800 Branch Gateway expansion units must also be upgraded to the version supplied with the Administration software 4 4 Upgrade Instructions for B5800 Branch Gateway VoiceMail Pro The B5800 Branch Gateway VoiceMail Pro 6 1 20 installer will automatically detect the previous build and upgrade automatically It is always advisable to back up the configuration and any bespoke voice files prior to performing the upgrade Prior to upgrading the B5800 Branch Gateway VoiceMail Pro Server to 6 1 20 please ensure that all applications running on the PC are closed The upgrade process will retain all the customer configuration mailbox data and registry settings 4 5 Voice over IP Quality Monitori
7. d NOTE Reminder to be sure to have your Survivability settings for your SIP centralized endpoints as defined in Chapter 10 of Implementing the Avaya B5800 Branch Gateway with special attention to the subsection titled Survivability Settings With the clarification that The SIMULTANEOUS_REGISTRATIONS parameter in the SIP endpoint settings file has to be set to match the number of Avaya Aura Session Managers i e the value has to be 1 if there is only one 2011 Avaya Inc All rights reserved Page 3 of 9 Session Manager and B5800 is the phones second controller and the value has to be 2 if there are two Session Managers and B5800 is the phones third controller 2011 Avaya Inc All rights reserved Page 4 of 9 3 B5800 Branch Gateway Resolved Field Issues In the table below the Clearquest CQ number refers to the internal bug tracking database used by Avaya SME When a customer field issue has been confirmed to be a product or documentation issue it is logged in this system and the CQ number used internally within Avaya for tracking the resolution of this issue There may be several customer field cases raised against a single CQ issue The following field issues have been addressed 3 1 Resolved field issues in B5800 Branch Gateway 6 1 20 and Manager 8 1 20 CQ Number Descripti
8. ng If VoIP voice quality monitoring is required Avaya has partnered with IR Prognosis to provide a monitoring solution For more detailed information please go to http voicequality com 2011 Avaya Inc All rights reserved Page 8 of 9 5 Assistance 5 1 Documentation and Software Documentation and Software can be downloaded from http support avaya com Select Downloads Select B5800 Branch Gateway Select the Software release required Select the Documentation Categories required PONS Software can also be ordered on CD DVD if required 6 Known Caveats B5800 Branch Gateway Caveats are detailed online at http marketingtools avaya com knowledgebase caveats Issued by Avaya SME Customer Product Engineering Support Contact details EMEA APAC NA CALA Tel 44 1483 308 000 Tel 1 908 204 4686 Email mailto gsstier4 avaya com Email IRONACALAT4 avaya com Internet http www avaya com 2011 Avaya Inc All rights reserved Page 9 of 9
9. on of Issue CQ116737 Security TFTP Directory Traversal Vulnerability in Manager ASA 2011 156 CQ41325 6 1 Manager fails to display changes to User No Answer Time when System No Answer Time adjusted CQ121958 User No Answer Time cannot be set to system default setting CQ122790 The Default setting for Msg Waiting Lamp Indication for an IP DECT Extn should be On it defaults to None CQ122826 Manager shows incorrect warning for a config with 27 SBM24 button modules CQ40680 Faxing fails over SCN lines when using G729 CQ40797 System restart after paging HG is called CQ40966 The No User Source number string ATM4U_PCS7_RINGDETECT fails on 6 0 CQ41275 SC characters act differently for internal calls versus external calls CQ41470 9630 and other IP phones may restart when logging on with multiple buttons programmed CQ41511 eee calls transferred through embedded voice mail Auto Attendant Auto Answer when they should no CQ46556 Missed Call not indicated or populated in Call Log when calling busy telephone CQ46617 SMDR Call Park duration is deducted from Connected Time field when first SMDR record is output CQ46640 SMDR Connected Time field of second record is zero when outgoing call is cleared after being parked and unparked CQ107322 Fast start failing on H323 calls from Asterisk system CQ107707 IP DECT Intermittent one way speech following call pickup SMDR Duplicate records generated every second when a call is presented to a busy member of a CQ12156
10. one Firmware R6 0 2420 Telephone Firmware R6 0 5410 Telephone Firmware R6 0 5420 Telephone Firmware R6 0 1403 Telephone Firmware 3 0 1408 1416 Telephone Firmware 16 0 1408 1416 Loader Boot File Firmware 25 IP DECT ADMM Firmware 1 1 13 IP DECT ADMM Java Configuration 1 1 13 IP DECT ADMM DECT Monitor 1 4 3701 Telephone Firmware 22 04 04 3711 Telephone Firmware 91 24 31 04 3711 Global Telephone Firmware 91 24 36 3711 Global Telephone USB driver 0 8 T3 IP Telephone Firmware T247 T3 IP Admin Tool 3 08 1603 1608 1616 Telephone Firmware 1 300b 1603 Loader Boot File Firmware 1 300b 1616 Button Module Firmware 1 1 0 9620 9630 9640 9650 Boot Code 3 11 9620 9630 9640 9650 Telephone Firmware 3 186a 9621 9641 Telephone Firmware Application file S9621_41HALBR6_1r28_V4r52 9608 Telephone Firmware Application file S9608_11HALBR6_1r28_V4r52 9608 9621 9641 Kernel S96x1 UKR VOr28 VOr28 3720 Telephone Firmware 3 2 23 3725 Telephone Firmware 3 2 23 DECT R4 IPBS Firmware 4 1 30 DECT R4 AIWS Firmware 2 73 DECT R4 WinPDM 3 8 2 DECT R4 Rack Charger Firmware 1 3 11 DECT R4 Advanced Charger Firmware 1 3 11 2011 Avaya Inc All rights reserved Page 2 of 9 3641 3645 Telephone Firmware 117 056 Avaya Voice Priority Processor AVPP Firmware 17x 039 Handset Administration Tool HAT 2 8 22 0 The relevant contents of the User CD are
11. ownload the patch 3 Take a backup of the Network Management server using the NM Backup Utility so that you can restore the server if required Note Before running the NM 6 0 Avaya B5800 Branch Gateway 6 1 2Q11 SP patch installer start the Windows Task Manager and ensure that all the Avaya Network Management services have either completely started or have completely stopped The service pack may not install properly if any of the Avaya Network Management services are in the starting mode 2011 Avaya Inc All rights reserved Page 7 of 9 4 2 1 3 Installing the NM6 0 Avaya B5800 Branch Gateway 6 1 2Q11 SP patch Important Currently the following Network Management Server operating systems support User Account Control UAC for example Microsoft Windows 2008 Microsoft Windows 7 Professional or Microsoft Windows 2008 R2 If you install the patch on a server running on any of the the mentioned Microsoft Windows operating systems and the UAC mode is on right click the service pack exe and select Run as administrator If you do not run the service pack exe this way the service pack might not install properly For more information on User Account Control UAC visit the Microsoft website 1 Download the self extracting executable file enm60_abg_sp_patch exe from the Avaya support site 2 Ask all other users to log off the system Close all open windows and applications 3 Torun the file double click on it or use right click
12. ya Inc All rights reserved Page 6 of 9 4 2 Upgrading B5800 Branch Gateway Administration The B5800 Branch Gateway Administration installer will detect previous installed versions and upgrade automatically It is not necessary to restart the PC after upgrading unless instructed to do SO Before upgrading the B5800 Branch Gateway system software ensure a backup of the system configuration exists 4 2 1 Integrated Management Network Management 6 0 Avaya B5800 Branch Gateway 6 1 2Q11 Service Pack Patch Installation 4 2 1 1 Prerequisites Ensure that Network Management 6 0 GA build 6 0 05 17 Network Management 6 0 SP 2 and Network Management 6 0 Avaya B5800 Branch Gateway 6 1 Patch is installed on your system NM 6 0 GA NM 6 0 SP2 NM6 0 Avaya B5800 Branch Gateway 6 1 Patch Note NM 6 0 05 17 NM 6 0 SP2 and NM6 0 ABG6 1 patch builds are available on the Avaya Support Site Note In Network Management Avaya B5800 Branch gateway is referred as IP500V2 and Avaya B5800 Branch Gateway Manager is referred as IP office Manager 4 2 1 2 Preinstallation tasks 1 Log in as the administrator for the server that runs Avaya Integrated Management Network Management The administrator must be a local user on the server Note A Windows Domain Account user administrator or otherwise must not install this software 2 Ensure that you can access the Avaya Support web site using a web browser so that you can d
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