Avaya Analog Devices Configuration Guide
Contents
1. Allow Link set restriction is set to Y Yes for the analog device Note For a detailed explanation on all Set restriction settings refer to the Business Communications Manager Programming Operations Guide P1013653 022. Devices Configuration Guide 8 Chapter 1 Introduction The following table shows a detailed view of DN Record headings in Unified Manager Table Legend Required programming settings for basic operations of an analog device o Optional programming settings for digital telephones and analog devices Programming settings not relevant to analog devices Table 3 DN Record headings Prime line 0 Intercom keys OLI number Line Assignment Line 001 Appearance type Caller ID set a a k Vmsg set Line pool access Answer DNs Capabilities DND on Busy HF answerback Pickup grp Page zone r fo ao k Capabilities continued Paging D Dial Priority call opmer Eraro Eae IC pome mera ATA settings ATA answer timer ATA tones ATA use Msg indicate t ATA Dvc Disconnect Supervision Set lock Allow last number 0 0 o Allow saved number Allow link Line set restrictions Telco features 0 Chapter Two in this guide provides detailed information on how to configure analog devices for basic operations Note For more information on optional programming settings refer to the Business Communications Manager Programming Operations Guide P1013653 02 Chapter 2 Configuring an analog device DN record This chapter reviews the basic pro
3. record fields lt up to seven This setting shows the DN number for the analog device alphanumeric characters gt Use this setting to provide a more specific description of the device such as the last name of the user or the device location Other This is a read only setting when the analog device is installed on the system Other represents analog devices This read only setting shows the port number for the DN Note For a detailed explanation on all general record fields refer to the Business Communications Manager Programming Operations Guide Line access Line access settings allows you to assign lines or line pools to an analog device After lines and line pools are assigned you can choose a prime line for the analog device The prime line is the line that is automatically selected when a call 1s made from an analog device Figure 3 Line access screen example DN 22287 General o Line assignment Line pool access Read these notes for more information about assigning lines and line pools e You can assign any number of lines to an analog device Only two lines can be answered at any one time on an analog telephone and one line at a time on a fax machine P1013653 02 Chapter 2 Configuring an analog device DN record 11 e You can assign any number of line pools to an analog device If all lines in the pool are taken the user receives a busy signal To assign lines Click the Add button Clic
4. the telephone when a message is waiting The Lamp indication feature is only available for analog devices connected to an ASM 8 module ATA Dvc Default Modem Analog devices can have connectivity issues over BRI PRI lines To alleviate this you can specify the type of device attached to the line Modem supports 3 1 Khz audio which requires a higher quality of service on the ISDN trunks Modems and fax machines require this for reliable information transfer If the trunks cannot provide the higher level of service the call will fail Telephon supports speech paths which require less quality on the trunk if used for fax and or modem information transfer would be unreliable Disconnect Default Off Supervision This setting is only available for analog devices connected to an ASM 8 module using the North American profile Set this value to On if you have an analog device that does not automatically disconnect when the far end hangs up This enables the system to disconnect the line from the analog device once it receives the disconnect signal from the far end Reviewing Set restrictions 1 Click on the key beside the Restrictions heading in the DN record 2 Click on the Set restrictions heading Figure 9 Set restriction example DN 22287 DN 22287 Set restrictions General Ge Line access Seiler None KI er Capabilities User preferences Allow lastnumber Fs Restrictions 3 Ensure that the
5. to an ASM8 can receive either lamp or stutter dial tone indication if the telephone is set up to receive MWI Refer to Msg Indicate on page 16 for more information on how to enable MWI for an analog telephone 1 Click on the Line pool access heading in the DN record 2 Click the Add button Analog Devices Configuration Guide 12 Chapter2 Configuring an analog device DN record 3 Enter a line pool identifier lt Pool A to O gt 4 Click the Save button The line pool identifier appears under the Line pool access heading To assign a prime line 1 Click on the Line access heading in the DN record Figure 4 Line access screen example DON 22287 ON 22297 Line access General Line access Prime line rc amp Line assignment amp Line pool access 2 Use the table below to select a prime line The prime line is the line that is automatically selected when a call is made from an analog device Table 7 Prime line field Attribute Description Prime line None Pool A to O Set this value to I C or Pool for an analog telephone I C intercom Set this value to Line or Pool for modems or fax machines When you assign a line pool as a prime line the system searches automatically for an idle line in the pool Line lt line numbers Notes Analog device users must dial an external access code to dial out of the system even when the prime line is assigned as an external line An external ac
6. Part No P1013653 02 March 24 2004 Business Communications Manager Analog Devices Configuration Guide for systems with version 3 6 software or higher NORTEL NETWORKS Copyright 2004 Nortel Networks All rights reserved March 2004 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc Trademarks NORTEL NETWORKS is a trademark of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation Symbol Spectrum24 and NetVision are registered trademarks of Symbol Technologies Inc All other trademarks and registered trademarks are the property of their respective owners P1013653 02 Contents 3 Contents Hiii E AET E A EOE eae ee eee ee 5 s RS AA AA YA 5 Acronyms used in this guide anaana cee eee eens 5 PAN lo gel help itor AA G0 SE SO RS Ee Oe Oe LABA 6 Chapter 1 TE edn ds Cte NTEN edd eee KAN Oe es ee et eed eee ee 7 Chapter 2 Configuring an analog device DN record 0002 eee eeeeees 9 General heading 00 cc eee eee eee ene 9 LG OSS AA 10 iis hd CA TATA CT 11 jtag h
7. Terminal Adaptor CLID Calling Line Identification DSM Digital Station Module MWI Message Waiting Indication Analog Devices Configuration Guide 6 Preface How to get help USA and Canada Authorized Distributors ITAS Technical Support Telephone 1 800 4NORTEL 1 800 466 7835 If you already have a PIN Code you can enter Express Routing Code ERC 196 If you do not yet have a PIN Code or for general questions and first line support you can enter ERC 338 Website http www nortelnetworks com support Presales Support CSAN Telephone 1 800 4NORTEL 1 800 466 7835 Use Express Routing Code ERC 1063 EMEA Europe Middle East Africa Technical Support CTAS Telephone European Freephone 00800 800 89009 European Alternative United Kingdom 44 0 870 907 9009 Africa 27 11 808 4000 Israel 800 945 9779 Note Calls are not free from all countries in Europe Middle East or Africa Fax 44 191 555 7980 email emeahelp nortelnetworks com CALA Caribbean amp Latin America Technical Support CTAS Telephone 1 954 858 7777 email csrmgmt nortelnetworks com APAC Asia Pacific Technical Support CTAS Telephone 61 388664627 Fax 61 388664644 email asia _support nortelnetworks com P1013653 02 Chapter 1 Introduction Analog device DNs are programmed in the same way as digital telephone DNs However programming settings will vary depending on the type of analog device and ho
8. cess code is not required when the external Hotline feature is used refer to Assigning an external Hotline on page 14 for more information For a detailed explanation on all line access settings and the external access code refer to the Business Communications Manager Programming Operations Guide Defining device capabilities The Capabilities headings control how the system interacts with individual analog devices and how the analog device receive calls 1 Click on the Capabilities heading in the DN record Figure 5 Capabilities screen example DN 22287 General Ge Line access 7 Capabilities P1013653 02 Chapter 2 Configuring an analog device DN record 13 2 Seven capabilities fields must be reviewed for analog device compatibility and are shown with a red asterisk in Figure 6 Figure 6 Capabilities fields screen example DN 22287 Capabilities OND on busy Xx Handsfree FEHF answerback T a Pickup group None Ak Pagezone Fage zone 1 Paging Direct dial Auto hold AUX ringer Allow redirect Redirect ring X Receive short tones Sh supervisor Auto hold for incoming page 3 Use the information in the following table to configure seven specific capabilities fields if required for an analog device Table 8 Capabilities fields Ca Handsfree Auto Set this value to None for analog devices Standard None HF answerback Set this value to N for analog devices Pickup group None This set
9. gramming settings for analog devices on the Business Communications Manager system The following table shows a detailed view of the basic programming settings Table 4 Basic programming settings ATA settings ATA answer timer ATA tones Capabilities Name Handsfree HF answerback Line Access Pickup grp Prime line Page zone Intercom keys Paging D Dial Disconnect Supervision Line 001 Receive short tones Appearance type Line pool access General heading The General heading allows you to assign a name to the analog device and to view the physical port number assigned to the DN 1 From Unified Manager click on the keys beside Services Telephony Services System DNs and Active set DNs Figure 1 Active set DN screen example Telephony Services System DMs Active set DNs Ge DIN 22226 Ge DIN 22227 DN 22228 DN 22285 DN 22286 DN 22287 2 Click on the key beside Set DNs Analog Devices Configuration Guide 10 Chapter2 Configuring an analog device DN record 3 Click on the DN record DN XXXX for an analog device 4 Click on the General heading Figure 2 General screen example DN 22287 DN 22287 General Line access HEME a amp Line assignment aa Line pool access Model other Device por Port 0403 5 Use the table below to assign a name to the analog device Table 5 General
10. gs refer to the Business Communications Manager Programming Operations Guide Determining analog device settings ATA settings allow you to define general settings for analog devices Note This heading only appears when an analog device is connected to the system gt Figure 8 ATA settings example DN 22287 ODN 22287 ATA settings General Cr Line access ATA answer timer bho o o o o Capabilities Call forward ATA tones ytd pe ae ATAuse 0n site w Msqindicate None ATA Dwc Moden Disconnect Superision ASM Only OEE kd 4 Click on the ATA settings heading in the DN record 5 Use the information in the following table to configure ATA settings Table 10 ATA settings Attribute Description ATA answer 3 5 7 10 Select the length of delay between the last digit you dial and when the analog timer device is ready to receive DTMF tone Keep the answer timer delay short for modems and fax machines Recommendation Set this value to 3 for analog devices in the UK Analog Devices Configuration Guide 16 Chapter2 Configuring an analog device DN record Table 10 ATA settings Continued Ca p o ATA use On site Select the location of the analog device Off site The Off site value is supported on analog devices connected to an ASM 8 module Msg Indicate None Tone sends a Stutter Dial Tone through the telephone receiver when a message is Tone waiting tamp Lamp turns on an indicator light on
11. i line pools AAO AA AA 11 To assigna Dime Ne 6524 hice de KARERA BRP ES eh Se BRA bh KG AW EG 12 Defining device capabilities 00 0 aaa 12 Assigning an external Hotline aaa 14 Determining analog device settings cee ees 15 Reviewing Set restrictions ee eee eae 16 Analog Devices Configuration Guide 4 Contents P1013653 02 Preface This guide explains how to program analog devices on a Business Communications Manager system New hardware and features described in this guide requires that your Business Communications Manager system is running release 3 6 or higher This chapter includes the following general information e Before you begin e Acronyms used in this guide e How to get help Before you begin This guide is intended for the system administrator who manages the overall telephony operations of the system This guide assumes the following e The Business Communications Manager is installed and initialized and all hardware appears to be working e External lines and wiring for analog devices are connected to the appropriate media bay modules on the system e There is an existing plan outlining the analog telephony requirements for your system e The system administrator knows how to log on to Unified Manager and use the Unified Manager interface Acronyms used in this guide This guide uses the following acronyms ASM Analog Station Module ATA2 Analog
12. k the Save button Nn O 0a A WO N Table 6 Line assignment fields peme vas oen Appearance Ring only type Appear amp Ring Appear only To assign line pools Click on the key beside the Line access heading in the DN record Click on the Line assignment heading Type a line number in the Line box On the navigation tree click the Line nnn you just created Use the following table to define the line for the analog device Analog devices default to Ring Only This setting only appears for analog lines that provide CLID This setting is for analog display telephones connected to an ASM 8 module using the North American profile Choose Y to enable an analog display telephone to receive call display information Note Not all analog display telephones are equipped to receive CLID Choose N to disable the analog telephone from receiving call display information Use this setting if the telephone does not have a display or if you do not want to provide call information to the user Disabling this function can reduce system resource requirements Limitation Only 30 telephones can have this field enabled for any given line Choose Y to enable an external voice message system to send Message Waiting Indication MWI to the analog telephone Analog telephones attached to an ASM or ATA2 device can only receive stutter dial tone indication if the telephone is set up to receive MWI Analog telephones connected
13. mming Operations Guide Set this value to Y for analog devices tones Note For a detailed explanation on all capabilities fields refer to the Business Communications Manager Programming Operations Guide Assigning an external Hotline The external Hotline feature provides automatic access to an line when an analog device goes off hook 1 Click on the Hotline heading in the DN record 2 Scroll down the Hotline type list and select External Figure 7 External Hotline screen example P ON 22287 DN 22287 Hotline General External mr Capabilities Type Call forward Facility Use prime line kd ATA settings External F78 P1013653 02 Chapter 2 Configuring an analog device DN record 15 3 Use the information in the following table to configure an external hotline setting Table9 Hotline values CI en External External Use this setting for modems credit card verifiers and fax machines Facility Value Enter pause F78 for the external number The pause feature inserts a Use line nnn 1 5 second delay before the data device starts dialing Use prime line Enter the line you want the call to use Pool code Use line nnn Refer to line assignment for this analog device Use routing table f Use prime line Refer to the General record for this analog device Pool code Refer to the line pool assignment for this analog device Note For a detailed explanation on all Hotline settin
14. ting is for analog telephones 1to9 Assigns an analog telephone to a pickup group This is a group where all telephones ring until one is answered For more information on Call Park pick up groups refer to the Business Communications Manager Telephony Features Handbook Analog Devices Configuration Guide 14 Chapter2 Configuring an analog device DN record Table 8 Capabilities fields Continued Attribute Description Page zone Page Zone This setting is for analog telephones 1 to 6 Assigns an analog telephone to a page zone None A zone is any group of telephones that you want to group together for paging regardless of their location You can assign one of six zones to each telephone Paging This setting is for analog telephones Defines whether paging announcements can be make from the analog telephone Set this value to N for modems and fax machines Direct dial Set 1 to Set 5 This setting is for analog telephones Assigns a designated direct dial telephone for the analog telephone This allows the analog telephone user to dial a single digit access code when calling the direct dial telephone If the analog telephone is set up to receive MWI the user can receive and reply to messages sent from the direct dial telephone Refer to Msg Indicate on page 16 for more information on how to enable MWI for an analog telephone For more information on direct dial telephones refer to the Business Communications Manager Progra
15. w it is connected to the Business Communications Manager system There are two types of analog devices voice and data communications Refer to the following table for examples of voice and data communication devices Table 1 Analog devices Voice devices Data communication devices e standard analog telephones e fax machines e analog telephones with a display e modems e credit card verifiers POS terminals in UK The following hardware components are used to connect analog devices to the Business Communications Manager system e Analog Station Modules ASM8 and ASM8 Each ASM connects up to eight analog devices on the Business Communications Manager system e Analog Terminal Adapter ATA2 The ATA2 unit connects one analog device to the Business Communications Manager system through a port on a Digital Station Module DSM Refer to the following table to review feature availability based on the analog device type and if it is connected to an Analog Station Module ASM8 or ASM 8 or to an Analog Terminal Adaptor ATA2 Table2 Feature matrix for analog devices Telephone Fax or Telephone Fax or modem modem Message Waiting Indication MWI Tone indication Yes N A Y N A Lamp indication Yes N A N N A Call Display Yes Yes N A CLID Disconnect Yes Yes N A Supervision CLID and Disconnect Supervision are only available on ASM8 modules using the North American profile es A N A N A Analog
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