Avaya 4600 Series IP Telephones User's Manual
Contents
1. 5 Enter or browse to the 46xx IP telephone tar file containing the telephone software RPM file to be downloaded in the first File s to download field Make sure to check the Install this file on the local server check box Then click the Download button See Figure 6 Maintenance Web Page Downloads BDH Editor Reviewed RJS JWS CLB ML RS RKP TGS BH PMS RGF NHK 4 20 06 Application Notes 2006 Avaya Inc All Rights Reserved 11 of 18 CID 117689 Figure 6 Maintenance Web Page Downloads sv oddiel Microsoft Internet Explorer File Edit view Favorites Tools Help Back gt E A Qsearch Favorites Queda B S Si A Address a https 135 9 193 106 cgi bin logged _in z 60 Integrated Management Maintenance Web Pages Help Exit Duplicate Server 2 sv oddie2 Download IPSI Firmware a Download Status File s to download from the machine I m using Activate IPSI Upgrade to connect to the server Activation Status ceaaniinantemnt ome ae Spies Ear I Browse selects ar rr He eee T Browse Format PC Card Modam File s to download from the LAN using URL License File Authentication File Firewall Tripwire Tripwire Commands Install Root Certificate SSH Keys Ethernet Switch Ports Proxy Server e g proxy domain 3152 Configuration File Synchronization I Install this file on the local server 46xx IP Phones j y r Download Files If the above box is checked you may specify onl2. details A subset of 46xx IP telephones that support downloadable software can use HTTP HTTPS as the download file transfer protocol Prior to Communication Manager 2 1 1 use of HTTP HTTPS as the download file transfer protocol on a Media Sever for 46xx IP telephones is not supported With Communication Manager 2 1 1 or later releases S8xx0 series Media Servers can be used as HTTP HTTPS servers to transfer downloadable software to Avaya 46xx IP Telephones Minimum vintages of telephone software are required to support this operation See section IP Telephone Software File Transfers Using HTTP HTTPS for further details HTTP HTTPS is recommended for 46xx IP telephone software file transfers because it provides better performance and is supported on all S8xx0 series Media Servers running Communication Manager 2 1 1 or later releases In some situations it might be necessary to support 46xx IP telephone software file transfers via HTTP HTTPS on a Media Server and other phone file transfers via TFTP or HTTP on a separate external server Some 46xx IP telephones do not BDH Editor Reviewed RJS Application Notes 3 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 support software file transfers via HTTP HTTPS and many configurations might have a mixture of telephones that support HTTP HTTPS downloads and telephones that only support TFTP downloads See section Configuring IP Telephones to us
3. Telnet Server 23 Enable Disable Enable Disable Restore History 7 s SSH Server SCP SFTP 22 Enable Disable Enable Disable Modem m R SEVEL NECETE High Priority SSH 2222 Enable Disable Enable Disable License File SAT Telnet 5023 Enable Disable Enable Disable Authentication File Firewall SAT SSH 5022 Enable Disable Enable Disable Tripwire Tripwire Commands Era ga Install Root Certificate sunmit SSH Keys Configuration File Synchronization 46xx IP Phones Figure 2 Enabling Firewall for TFTP E sv oddiet Microsoft Internet Explorer File Edit Yiew Favorites Tools Help Back gt E A Gsearch Favorites meda B S Si Address https 1135 9 193 106 cgibinloggedin COC Ci isCsCSCSCSCiSY CG Integrated Management Maintenance Web Pages Help Exit Duplicate Server 2 sv oddie2 al B Firewall The Firewall Web page lets you enable network services on the corporate LAN interface to the Avaya media server Unselected services are automatically disabled Busy out Server Release Server Shutdown Server Server Date Time Software Yersion Configure Server Restore Defaults Eject CD ROM WARNING Some network services are required for proper operation of or access to the server For additional details click Pre Upgrade Step Help Manage Software H Make Upgrade Permanent Please waiti Boot Partition IPSI ersion Download IPSI Firmware Service Port Protocol Downloa
4. Using HTTP HTTPS 4 1 HTTP HTTPS Protocol Support To distribute 46xx IP telephone software via HTTP HTTPS on S8xx0 series Media Servers the 46xx IP telephone software already on the telephone must be at a minimum release Figure 3 IP Telephones Supporting TFTP amp HTTP HTTPS Downloads provides a list of 46xx IP telephones that support downloading software via HTTP HTTPS and the minimum 46xx IP telephone software release required on the telephone BDH Editor Reviewed RJS Application Notes 6 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 Figure 3 IP Telephones Supporting TFTP amp HTTP HTTPS Downloads IP Telephone IP Telephone Software Releases TFTP HTTP HTTPS 4606 4612 4624 All Releases Not Supported 4630 4630SW All Releases Not Supported 4625SW All Releases Not Supported 4610SW All Releases R2 1 3 or later 4620 4620SW 4621S W 4622S W All Releases R2 1 3 or later 4602S W 4602 All Releases R2 2 or later except SIP R1 x and SIP R1 x 4601 All Releases R2 2 or later Support for HTTP HTTPS software downloads on older IP telephones is not provided and TFTP must be used New IP telephones that become available after the publishing date of this document will support software updates via HTTP HTTPS using RPMs Software RPMs that support HTTP HTTPS can be found on the Avaya support website via tar file downloads Note Communica
5. eeeeseeeeneeeneeeneetees 6 4 1 HTTP HTTPS Protocol Support conn cosess sassacdendsesaisvarsaaveaydeatisecteaaateseietaeteae iasedaanacasbaneoe 6 4 2 Configuring Media Servers for HTTP HTTPS downloads 0 0 0 0 ceseeeceeeceeereeeseeneeeeees 7 4 2 1 Enabling HTTP HTTPS Network Services a ciisctiet citienti tien en uivioie oats 7 4 2 2 Putting Software RPMs on the Media Server cee eeeeeeeseecsseceseeeseeeeseecaeenseeeees 8 4 3 Configuring IP Telephones to use HTTP HTTPS 0 ceeneceeeeeceeeeeceeeeecnteeeenaeees 8 4 3 1 Configuring Phones to Obtain Software from Media Servers via HTTP 8 4 3 2 Configuring Telephone Serine lt a 25 escs0sSsecachds decease eantertibescasaangecs te eeeniatumemaieons 9 4 4 Externa HTEP HTTPS Servers wc ccccct test ate iit cep etait cit e E at teas A 9 4 4 1 Configuring Phones to use External HTTP Servers 00 eeecceeeeeeeeeeeeeeeeeeeeneeeees 9 5 Downloading Software RPMs onto Media Servers cecceesseeceeececeeceeceeeeeceeeeeeeteeeesteeeees 10 6 Configuring Telephone Settings via the Media Server ee ceseeseeeeneecseeeeseeeeeeeeneeeaeens 13 7 Downloading Software on the Telephones ceecceesseceeseceeneeceeneeceeneeceeeeecseeeeceteeeeneeeees 15 Dit OCULILY E Chane amt ne Malta teal A E shies osney A coot EA 16 9 Media Server Performance pace sala ser caresccdens cd a ca sanpieeee aes A EE 16 Ol PTP Pertormante 24 064eee ee nea eee ade eet ee eas 16 92 g
6. prp en ipphone_prop dat Format PC Card titpboot 3Z3tosipl_2 bin Modem FTP titpboot 460ldapel_ 82 bin titpboot 4601ldbtel_8Z bin titpboot 460Zdapel_ 82Z bin License File tftpboot 4602dbtel_82 bin Authentication File tftpboot 4602sapel_82 bin Firewall Tripwire Tripwire Install Root Certificate SSH Keys Ethernet Switch Ports titpboot 460Zsbtel_82Z bin titpboot 4690_010707 bin vitpboot 46xxupgrade scr f tfitpboot al0d01bZ163 bin ftfitpboot aZ0d01aZ2163 bin tfitpboot aZ0d01b2163_bin Commands Configuration tfitpboot b10d01b2163 bin tfitpboot b20d01a2163 bin File Synchronization ft ftpboot b20d01b2163 bin 46xx IP Phones titpboot bbla0_83 bin Download Files titpboot def06rl_8_3 bin CM Phone Message File Y titpboot defZ4r1_8 3 bin 7 It is possible that telephone software RPMs fail to download because previously downloaded RPMs cannot be overwritten In this case the following error message might be encountered and the existing RPM s must be removed Package lt rpm file name gt rpm FAILED to install Package lt rpm_file_ name gt is already installed If existing telephone software RPMs must be removed from the Media Server for any reason the following bash command which requires super user privileges should be used rpm e lt rpm_file_name gt 6 Configuring Telephone Settings via the Media Server Once a 46xx IP telephone software RPM has been successfully downloade
7. to obtain software updates by adding the string TFTPSRVR nnn nnn nnn nnn to the current DHCP option string option 176 in most cases In this example nnn nnn nnn nnn is the IP address of the desired S8300B or later S8300 Media Server This method should be used only in cases where the DHCP server is supporting 20 or fewer 46xx IP telephones Each individual 46xx IP telephone can be programmed to use TFTP and an S8300B or later S8300 Media Server to obtain software updates by programming FileSv nnn nnn nnn nnn on the telephone where nnn nnn nnn nnn is the IP address of the desired Media Server The telephone will then attempt to obtain software updates from the specified S8300B or later 8300 Media Server A maximum of 20 46xx IP telephones should be programmed in this manner Additional information can be found in the ZP Telephone LAN Administrator Guide document available on the Avaya support website 3 3 2 Configuring Telephone Settings Once the appropriate 46xx IP telephone software RPMs have been downloaded to the 8300B or later S8300 Media Server and the phones have been configured to use the Media Server as a TFTP server telephone settings can be changed via the Maintenance Web Pages on the Media Server See section Configuring Telephone Settings via the Media Server in this document for information on configuring telephone settings via the Maintenance Web Pages on the Media Server 4 IP Telephone Software File Transfers
8. 1873 tep 46xx IP Phones fil Download Files x x Messy ne 21874 tcp CM Phone Message File x http ipphone 81 tcp Timboot Directory x https ipphone 411 tcp Serial Numbers Messaging Software x vphone 1037 tcp x encrypted h248 1039 tcp v x y _h222aatactat 171a udn v Done B internet 4 2 2 Putting Software RPMs on the Media Server The method used to download software RPMs on the Media Server is the same whether TFTP or HTTP HTTPS is being used This information is covered in the Downloading Software RPMs onto Media Servers section of this document 4 3 Configuring IP Telephones to use HTTP HTTPS 4 3 1 Configuring Phones to Obtain Software from Media Servers via HTTP To allow 46xx IP Telephones to use the Media Server for downloading software via HTTP HTTPS the telephone can be configured statically on the telephone itself or configured by using the appropriate DHCP server options All 46xx IP telephones supported by a specific DHCP server can be configured to use HTTP HTTPS and a Media Server to obtain software updates by adding the string HTTPSRVR nnn nnn nnn nnn TLSSRVR nnn nnn nnn nnn to the current DHCP option string option 176 in most cases In this example nnn nnn nnn nnn is the Corporate LAN IP address of the desired Media Server Again only 46xx IP telephones that are running software releases that support HTTP HTTPS will acquire software updates from the Media Server via HTTP HTTPS Each individual telephone
9. AVAYA Downloading Avaya 46xx IP Telephone Software Using Avaya Media Servers Abstract This paper provides information on using HTTP HTTPS or TFTP file transfer protocols to transfer Avaya 46xx IP telephone software from Avaya Media Servers to Avaya 46xx IP telephones BDH Editor Reviewed RJS Application Notes 1 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 Table of Contents Ve Introduction seca ean E eth Sut oi ba eee dee a so tela eee eee 3 Din NOMEN MIOW acces e ce oteccete ict a A a E E E A EE tus ae dado A a AaS 3 3 IP Telephone Software File Transfers Using TFTP 0 cee ceeceeeeseeceeeeeceeeeeceeeeeceeeeeeneeeesaes 4 3 1 TFTP Protocol Supports ecicissasesinssssvassvsaeacsassavadeasageacea i e EE A REA SEE SEN 4 3 2 Configuring S8300 Media Servers for TFTP File Transfers 0 0 00 ee eeeeeseceeeeeereeeneee 4 3 2 1 Enabling TFTP Network Services 22 24 ibn diene eee eee 4 3 2 2 Putting Software RPMs on the Media Server eeeseeseeeeesreesesressrseresresseseresresseeeees 6 3 3 Configuring IP Telephones to use TFTP vax ci scsdads iocesscgevesdsadsavecaandeesdades ene oacveussdareracedecaes 6 3 3 1 Configuring Phones to Obtain Software from Media Servers via TFTP 6 3 3 2 Configuring Telephone Setting 525 cacc ovsssssencueay ces ncedayess ecGucesyascseoay esododevasdeae ease 4 6 4 IP Telephone Software File Transfers Using HTTP HTTPS 000 0
10. Figure 4 Displaying HTTP HTTPS Network Service BDH Editor Reviewed RJS Application Notes 7 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 Figure 4 Displaying HTTP HTTPS Network Service File Edit View Favorites Tools Help Q ex Q x a A JO search she Fevortes O B RAA E rel 3 Address https 135 9 193 135 cqi bin logged_in b ee Integrated Management Maintenance Web Pages Help Exit Shutdown Server a a e Server Date Time Firewall Software Yersion Configure Server The Firewall Web page lets you enable network services on the corporate Restore Defaults LAN interface to the Avaya media server Unselected services are Eject CD ROM automatically disabled Manage Software WARNING Some network services are required for proper Make Upgrade Permanent operation of or access to the server For additional details click Boot Partition Backup Now Please wait Backup History F Schedule Backup The following services are also enabled as shown Backup Logs These services are required for Communication Manager iew Restore Data Restore History Output menne Access Inporta rom Service Port Protocol License File Server Authentication File crear ipsi crnds 1956 tcp Tripwire Commands ped ipsi 5010 tcp Install Root Certificate ipsivsn 5011 tcp SSH Keys ipsilic 5012 tcp Configuration licsvr 5423 tcp x x ewl 5424 tcp File Synchronization x filesync old 2
11. P telephone The 46xxsettings txt configuration file contains parameter settings provided by the customer Therefore this file is customer changeable and not included with each download of telephone software to ensure customer settings do not get overwritten when a new telephone software updates are placed on the file server After obtaining configuration files from the file server the telephone checks for the latest software files as specified by the 46xxupgrade scr configuration file The telephone then downloads the latest software files if necessary Once the latest software files have been downloaded the new software is stored in non volatile memory and the telephone resets to begin running with this new software The telephone then performs a second download of the configuration files after which the telephone discovers it is running the latest software and proceeds to register with Communication Manager 2 Overview All 46xx IP telephones support telephone software downloads using TFTP Prior to Communication Manager 2 1 1 an external TFTP server is required With Communication Manager 2 1 1 or later releases S8300B or later S8300 Media Servers can be used as TFTP servers for Avaya 46xx IP Telephones The S8300B or later 8300 Media Servers are the only Media Servers that support TFTP telephone software file transfers and only with a limited number of telephones See section IP Telephone Software File Transfers Using TFTP for further
12. about the error Backup History Schedule Backup Backup Logs iew Restore Data Restore History Format PC Card Tf you think this is a server error please contact the webmaster Error 404 Modem FTP sv oddiel dsvdata com License File Authentication File Tue Apr 19 12 34 41 2005 Firewall Apache Tripwire Tripwire Commands Install Root Certificate SSH Keys Ethernet Switch Ports Configuration File Synchronization 46xx IP Phones Download Files CM Phone Message File Serial Numbers Figure 9 IP Telephone Settings Page 3 sv oddie1 Microsoft Internet Explorer File Edit View Favorites Tools Help Back gt A fh Qsearch Favorites Queda Br Si E Address https 135 9 193 106 cqi bin logged_in z Pao Integrated Management Maintenance Web Pages Help Exit Duplicate Server 2 sv oddie2 IPSI ersion a Download IPSI Firmware Ba 46xx IP Phones Download Status Activate IPSI Upgrade Activation Status The 46xx IP Telephone Configuration Application allows you to create and edit 46xxsettings txt file that allows you to specify custom settings for your Backup Now IP Telephones Backup History Schedule Backup Backup Logs iew Restore Data Restore History Format PC Card Download the appropriate files necessary to operate your IP Telephones before you install a new IP Telephone or upgrade an existing telephone You can do that by clicking on the Download Files link on the left If you have
13. can be programmed to use HTTP HTTPS and a Media Server to obtain software updates by programming FileSv nnn nnn nnn nnn on the telephone where nnn nnn nnn nnn is the Corporate LAN IP address of the desired Media Server The telephone will then attempt to obtain software updates from the desired Media Server using HTTP HTTPS as long as the telephone software currently running supports HTTP HTTPS downloads See BDH Editor Reviewed RJS Application Notes 8 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 Figure 3 IP Telephones Supporting TFTP amp HTTP HTTPS Downloads for a list of minimum telephone software releases that support HTTP HTTPS downloads In some situations it is necessary to support 46xx IP telephone software file transfers via HTTP HTTPS on a Media Server and other telephone software file transfers using TFTP or HTTP on a separate external server Some 46xx IP telephones do not support software downloads via HTTP HTTPS and some configurations have a mixture of telephones that support HTTP HTTPS downloads and telephones that support TFTP downloads only In this case telephones can be programmed individually by programming FileSv nnn nnn nnn nnn on each telephone where nnn nnn nnn nnn is either the IP address of the separate TFTP server or the Corporate LAN IP address of the desired Media Server that will provide HTTP HTTPS downloads Instead of configuring each tele
14. d Status Activate IPSI Upgrade Activation Status al xI ftp 21 tcp ssh 22 tcp Backup Now Backup History Schedule Backup Backup Logs iew Restore Data Restore History Format PC Card a4 telnet 23 tep xI domain 53 udp bootps 67 udp Modem Server Access License File Authentication File Firewall Tripwire Tripwire Commands Install Root Certificate SSH Keys Ethernet Switch Ports bootpe 68 udp tftp 69 udp http 80 tcp ntp 123 udp snmp 161 udp qaa xI q AIII xI xI snmptrap 162 udp BDH Editor Reviewed RJS Application Notes 5 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 3 2 2 Putting Software RPMs on the Media Server The method used to download 46xx IP telephone software RPMS onto a Media Server is the same whether TFTP or HTTP HTTPS is being used This information is covered in the Downloading Software RPMs onto Media Servers section of this document 3 3 Configuring IP Telephones to use TFTP 3 3 1 Configuring Phones to Obtain Software from Media Servers via TFTP To allow 46xx IP Telephones to use an S8300B or later 8300 Media Server for downloading software via TFTP the telephone can be configured statically on the telephone itself or configured by using the appropriate DHCP server options All 46xx IP telephones supported by a specific DHCP server can be configured to use TFTP and an S 8300B or later S8300 Media Server
15. d to the Media Server 46xx IP telephone configuration settings can be updated using the Maintenance Web Pages The following steps are used to configure telephone settings via the Maintenance Web Pages on the Media Server 1 Access the Maintenance Web Pages on the Media Server Use steps 1 3 in the Downloading Software RPMs onto Media Servers section of this document 2 Click the 46xx JP Phones link under the Miscellaneous heading If a software RPM has never been downloaded on the Media Server a page similar to Figure 8 IP Telephone Settings Unavailable is displayed If a software RPM has been downloaded on the Media Server the Figure 9 IP Telephone Settings Page is displayed BDH Editor Reviewed RJS Application Notes 13 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 Figure 8 IP Telephone Settings Unavailable E sv oddie1 Microsoft Internet Explorer File Edit View Favorites Tools Help Geak gt E Qreach ravos Grei J A Si A Address hitps 135 9 193 108 eorbinflogged in 0 0 OS G0 Integrated Management Maintenance Web Pages Help Exit Duplicate Server 2 sv oddie2 IPSI ersion Download IPSI Firmware El Object not found Download Status Activate IPSI Upgrade G noiStanis The requested URL was not found on this server The link on the referring page seems to be wrong or outdated Please Backup Now inform the author of that page
16. done that already you may click on the Phone Settings button to go to the 46xx IP Telephone Configuration Page Modem FTP If you haven t downloaded the files clicking on Phone Settings button will License File p result in object not found error Authentication File Firewall Tripwire Commands LEED p Install Root Certificate SSH Keys Ethernet Switch Ports Configuration File Synchronization Download Files CM Phone Message File Serial Numbers 3 Click on the Phone Settings button This displays Figure 10 IP Telephone Configuration Page This page is used to configure 46xx IP telephones If a phone BDH Editor Reviewed RJS JWS CLB ML RS RKP TGS BH PMS RGF NHK 4 20 06 Application Notes 2006 Avaya Inc All Rights Reserved 14 of 18 CID 117689 settings file 46xxsettings txt is placed in the ftpboot directory the fields on the Figure 10 IP Telephone Configuration Page are populated with the information in the 46xxsettings txt file The 46xxsettings txt file is not part of the 46xx IP telephone software RPM and is not placed in the tftpboot directory when the telephone software RPM is downloaded onto the Media Server This file must manually be placed in the tftpboot directory or created by populating the phone settings fields on the Figure 10 IP Telephone Configuration Page and clicking the Save Configuration button at the very bottom of the web page Not all phone configuration settings are support
17. e HTTP HTTPS for further details 3 IP Telephone Software File Transfers Using TFTP 3 1 TFTP Protocol Support Existing 46xx IP telephones support software downloads using TFTP These software downloads can be found on the Avaya support website The S8300B or later S8300 Media Servers are the only Media Servers that support 46xx IP telephone file transfers using TFTP and only when running Communication Manager 2 1 1 or later and only when transferring files to no more than 20 telephones See the TFTP Performance section for further details 3 2 Configuring S8300 Media Servers for TFTP File Transfers 3 2 1 Enabling TFTP Network Services Note The configuration instructions and web page screen shots provided are intended as a general example and the specifics are different between different releases of Communication Manager Communication Manager 3 1 was used for the examples in this document The TFTP Service and Firewall must be enabled on the S8300B or later S8300 Media Server via the Maintenance Web Pages In Communication Manager 3 1 and later releases the TFTP Service must be enabled by clicking on Server Access under the Security heading and enabling the TFTP Service appropriately See Figure 1 Enabling In releases of Communication Manager earlier than 3 1 this step is not needed because the TFTP Service is enabled by default and the Server Access page is not available The Firewall must be enabled to support TFTP and this
18. ed Additional information on phone configuration settings can be found in the ZP Telephone LAN Administrator Guide document available on support avaya com Figure 10 IP Telephone Configuration Page E s st10 2 Microsoft Internet Explorer File Edt view Favorites Tools Help Gebak gt O R A Qsearch Favorites Queda Pr amp Si A Address fA https 135 9 192 66 cgi bin logged_in z Eao AVAYA Integrated Management Maintenance Web Pages Help Exit Duplicate Server 1 sv st10 1 Restore Defaults Eject CD ROM D B 46xx IP Telephone Configuration The 46xx IP Telephone Configuration application allows you to create and edit a 46xx settings file allowing you to customize settings for your IP telephones Pre Upgrade Step Manage Software Make Upgrade Permanent Boot Partition Warning Configuration file does not exist on the server New configuration file will be created on saving this form data IPSI ersion Download IPSI Firmware Help Download Status Activate IPSI Upgrade Activation Status gt Common Settings Backup Now Domain Name Backup History Schedule Backup Script File Server Authentication Backup Logs z Ale eng nre vata List of HTTP Server IP Addresses or DNS Names z z z z Format PC Card i Manual Override of Call Server IP Address Modem FTP DNS Server IP Addresses License File Authentication File Handset Automat
19. ed in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes BDH Editor Reviewed RJS Application Notes 18 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06
20. fewer 46xx IP phones are using the Media Server to obtain software updates If software updates are provided to more than 20 46xx IP telephones it is likely the Media Server will go into an overload condition and the ability to process calls will be negatively impacted or the media server will reset 9 2 HTTP HTTPS Performance HTTP HTTPS is recommended for 46xx IP telephone software file transfers because it provides better performance and security than TFTP and is supported on all S8xx0 series Media Servers running Communication Manager 2 1 1 or later releases It is strongly recommended that using Media Servers for HTTP HTTPS file transfers is limited to configurations where files are transferred to 300 or less telephones This limit is necessary because transfers to more than 300 telephones can cause timeouts and some telephones might abort the software update leaving older software on the telephone Performance measurements were taken using an Avaya S8500 Media Server Testing included 12 real telephones and all remaining phones were simulated with a test script The following test results were obtained 1 0 to 300 telephones took up to 5 minutes for all phones to download new software and come back into service Processor occupancy increased 7 to 10 briefly a couple of times during the 5 minute interval 2 400 to 1 000 telephones took up to 8 minutes for all telephones to come back into service Most of the phones downloaded new softwa
21. ic Gain Control AGC Firewall Tripwire Headset Automatic Gain Control AGC Tripwire Commands Install Root Certificate SSH Keys Ethernet Switch Ports Differentiated Services Code Point Audio 0 63 Configuration Differentiated Services Code Point Signaling 0 63 File Synchronization Speakerphone Automatic Gain Control AGC 46xx IP Phones Layer 2 Frame Tagging x Download Files CM Phone Message File Layer 2 Priority Value Audio z Serial Numbers Layer 2 Priority Value Signaling z x ETDn Bi menet 7 Downloading Software on the Telephones Transfer of 46xx IP telephone software via TFTP or HTTP HTTPS on a Media Server will occur automatically whenever a 46xx IP telephone resets if the following conditions are met 1 The Media Server has been configured correctly 2 A 46xx IP telephone software RPM has been successfully downloaded onto the Media Server 3 46xx IP telephones have been correctly configured to obtain software updates from the Media Server 4 The 46xx IP telephone software that currently resides on the IP telephone supports telephone software transfers via HTTP HTTPS in the case an HTTP HTTPS transfer is being used BDH Editor Reviewed RJS Application Notes 15 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 8 Security HTTP HTTPS is recommended for 46xx IP telephone software file transfers because it provides be
22. ing times when the Media Server is relatively inactive non busy times especially if the maximum number of recommended phones 300 are all being updated at the same time Currently there is no tracking of IP telephone downloads to assure the phones download the updated software prior to coming into service Therefore when downloading software to more than 300 phones using a Media Server which is not recommended it might be necessary to perform the download again on any phones that timed out during the initial mass update The SAT commands reset ip stations ip network region rrr and reset ip stations ipaddr XXX XXX XXX XXX yyy yyy yyy yyy can be used to reset specific 46xx IP telephones to target them for software updates 10 Known Issues The following are issues to be aware of when implementing and using Avaya Media Servers to download 46xx IP telephone software 1 Communication Manager Software releases earlier than 3 1 do not save the 46xx IP telephone configuration settings in the 46xxsettings txt file located in the tftpboot directory when backing up and restoring data on a Media Server The workaround is to manually save the file to an external source after making any settings changes 2 The 46xx IP telephone software binaries and configuration settings files are not preserved in the tftpboot directory during an upgrade of Communication Manager The workaround is to save the phone software and settings files to an external
23. is done by clicking on Firewall under the Security heading and allowing input to the server via the TFTP port See Figure 2 Enabling In some releases of Communication Manager the Advanced Setting button must be clicked to allow input to the server via the TFTP port BDH Editor Reviewed RJS Application Notes 4 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 Figure 1 Enabling TFTP Service a sv egghead icc Microsoft Internet Explorer File Edit View Favorites Tools Help Q sex x aA A JO search She Favorites Address https 135 9 193 135 cgi binflogged Lin Integrated Management Maintenance Web Pages Help Exit Shutdown Server a Server Date Time z B Server Access Software Yersion Configure Server The Server Access Web page lets you enable or disable various services on Restore Defaults the Avaya media server When enabled the selected service allows the Eject CD ROM communications application running on another computer or server to access the media server In order to use a service the service must be enabled and Manage Software the firewall must be enabled for that service Make Upgrade Permanent Boot Paruuon Service Name Service State Corporate LAN Firewall Backup Now FTP Server 21 Enable Disable Enable Disable Backup History Schedule Backup TFTP Server 69 Enable Disable Enable Disable Backup Logs View Restore Data
24. on the Media Server See section Configuring Telephone Settings via the Media Server for information on configuring telephone settings via the Maintenance Web Pages on the Media Server 4 4 External HTTP HTTPS Servers Currently external third party servers are not supported for 46xx IP telephone file transfers using HTTPS because Avaya 46xx IP telephones only establish encrypted TLS connections with servers using Avaya signed digital certificates In instances where 300 or less 46xx IP telephones are being served software downloads it is not necessary to use an external server because an Avaya Media Server can be used However in instances where more than 300 46xx IP telephones must be supported an external server is strongly recommended If an external server is used HTTPS is not supported and HTTP must be used 4 4 1 Configuring Phones to use External HTTP Servers To allow 46xx IP Telephones to use an external server for downloading software via HTTP the telephone can be configured statically on the telephone itself or configured by using the appropriate DHCP server options BDH Editor Reviewed RJS Application Notes 9 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 All 46xx IP telephones supported by a specific DHCP server can be configured to use HTTP and an external server to obtain software updates by adding the string HTTPSRVR nnn nnn nnn nnn to the current DHCP o
25. phone separately a more likely scenario to support mixed TFTP and HTTP HTTPS 46xx IP telephone software downloads is to configure phones via a DHCP server To configure 46xx IP telephones that support HTTP HTTPS to use HTTP HTTPS from a Media Server and telephones that only support TFTP to use a separate TFTP server the string HTTPSRVR nnn nnn nnn nnn TLSSRVR nnn nnn nnn nnn TFTPSRVR xxx xxx xxx xxx should be added to the current DHCP option string In this example nnn nnn nnn nnn is the Corporate LAN IP address of the desired Media Server for HTTP HTTPS downloads and XXX XXX XXX XXX 1S the IP address of the desired separate TFTP server for TFTP downloads In this example telephones that are running software that supports both HTTP HTTPS and TFTP downloads will use the Media Server and HTTP HTTPS for software downloads while telephones that are running software that supports TFTP downloads only will use the specified TFTP server for software downloads Telephones running software that supports both HTTP HTTPS and TFTP downloads select HTTP HTTPS over TFTP if configured to use HTTP HTTPS as shown above Additional information can be found in the JP Telephone LAN Administrator Guide document available on Avaya s support website 4 3 2 Configuring Telephone Settings Once the appropriate 46xx IP telephone tar file containing the RPM file has been downloaded to the Media Server telephone settings can be changed via the Maintenance Web Pages
26. priate login and password when prompted and click the Logon button Click the Launch Maintenance Web Interface link See Figure 5 Launch Maintenance Web Pages BDH Editor Reviewed RJS Application Notes 10 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 Figure 5 Launch Maintenance Web Pages File Edit View Favorites Tools Help Back gt O EF Qsearch Favorites Dmeda B amp Si A Address fe https 135 9 193 106 cgi binunified z 60 Links AVAYA Help Log Off Installation Administration Maintenance Upgrade The Avaya Installation Wizard allows you to quickly install your system The Avaya Network Region Wizard allows you to quickly administer network regions The Native Configuration Manager allows you to administer this system using a graphically enhanced SAT applet The Maintenance Web Interface allows you to maintain troubleshoot and configure the media server The Upgrade Tool allows you to upgrade all servers Survivable Processors G700 Media Gateways and G350 Media Gateways 2004 Avaya Inc All Rights Reserved 4 Click Download Files under the Miscellaneous heading Integrated Management Standard Management Solutions Launch Avaya Installation Wizard Launch Avaya Network Region Wizard Launch Native Configuration Manager Launch Maintenance Web Interface Launch Upgrade Tool
27. ption string option 176 in most cases In this example nnn nnn nnn nnn is the IP address of the desired external server Again only 46xx IP telephones that are running software releases that support HTTP HTTPS will acquire software updates from the external server via HTTP Each individual telephone can be programmed to use HTTP and an external server to obtain software updates by programming FileSv nnn nnn nnn nnn on the telephone where nnn nnn nnn nnn is the IP address of the external HTTP server The telephone will then attempt to obtain software updates from the external server via HTTP as long as the telephone software currently running supports HTTP HTTPS downloads See Figure 3 IP Telephones Supporting TFTP amp HTTP HTTPS Downloads for a list of minimum telephone software releases that support HTTP HTTPS downloads Additional information can be found in the ZP Telephone LAN Administrator Guide document available on Avaya s support website 5 Downloading Software RPMs onto Media Servers To transfer a 46xx IP telephone tar file containing a 46xx IP telephone RPM file onto the local tftpboot directory of a Media Server running Communication Manager 2 1 1 or later releases perform the following steps 1 Access the Maintenance Web Pages on the Media Server by putting in the appropriate server name assuming DNS is used or the Corporate LAN IP address of the Media Server in the address line on a web browser 2 Enter an appro
28. re prior to coming back into service but a number of them did not This is due to a timer in the phone that aborts the software update if the 46xxupgrade script is not transferred in a given amount of time Some phones were blocked from transferring files until this timer expired and were brought BDH Editor Reviewed RJS Application Notes 16 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 back into service before updated software could be downloaded Processor occupancy increased 7 to 10 consistently throughout the 8 minute download interval Due to these test results it is not recommended to use the Avaya Media Server to download 46xx IP telephone software to more than 300 telephones when using HTTP HTTPS Additionally the impact to processor occupancy when downloading telephone software depends on the Media Server configuration and other activities that are occurring on the Media Server while 46xx IP telephones are downloading software For instance if a duplicated 8710 server pair is in the process of shadowing memory from the active server to the standby server while downloading 46xx IP telephone software the impact to processor occupancy can be more severe than the impact resulting from the tests performed on the S8500 Media Server Due to the processor intensive nature of downloading software to IP telephones it is recommended that this activity be coordinated and performed dur
29. source prior to an upgrade and move the files back into the fftpboot directory after the upgrade is completed Or the 46xx IP telephone software can be re downloaded onto the Media Server after the upgrade is completed 3 In Communication Manager Software releases earlier than 3 1 2 do not transfer the 46xx IP telephone configuration settings 46xxsettings txt file to the secondary server in a server pair when file synchronization occurs The workaround is to manually move the 46xxsettings txt file onto the secondary server when updates are made 4 46xx IP telephone software RPMs must be downloaded onto both Media Servers in a server pair when the active alias IP address is used 5 The Maintenance Web Page error message Object not found provided when attempting to access the 46xx IP Phones link and a 46xx IP phone software RPM has never been downloaded isn t very descriptive BDH Editor Reviewed RJS Application Notes 17 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 2006 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provid
30. t HTEIP HEETPS Performance ioie ssa i g staat ante 16 10 Know ss eS snn a a ES te E LAE E weeded ea 17 BDH Editor Reviewed RJS Application Notes 2of18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 1 Introduction This paper provides information regarding the use of Avaya Media Servers to transfer configuration and software files to Avaya 46xx IP telephones Avaya S8300B or later 8300 Media Servers can be used as TFTP file servers for Avaya 46xx IP telephones as long as the Media Server is running Communication Manager 2 1 1 or later releases All Avaya S8xx0 series Media Servers can be used as HTTP HTTPS file servers for Avaya 46xx IP telephones as long as the S8xx0 Media Server is running Communication Manager 2 1 1 or later releases Every time an Avaya 46xx IP telephone powers up or resets it obtains an IP address via DHCP or manual programming and then attempts to contact a file server to obtain the latest configuration and software files for operation These files are provided together in an RPM file to support file transfers from Avaya Media Servers Telephone software RPM files are available on support avaya com via tar file downloads e g 46xx_cm2_2_wi2_0_ipt2_4 040706 tar or 46xx_cm3_1_wi2_0_ipt2_4 040706 tar Each telephone software RPM contains a 46xxupgrade scr configuration file This configuration file contains the names of the latest software files for each model of I
31. tion Manager 3 1 and later releases require different 46xx IP telephone software RPMs than Communication Manager 2 1 1 through 3 0 1 releases For example the tar file 46xx_cm2_2_wi2_0_ipt2_4 040706 tar is for Communication Manager 2 1 1 through 3 0 1 releases and the tar file 46xx_cm3_1_wi2_0_ipt2_4 040706 tar is for Communication Manger 3 1 and later releases The S8xx0 series Media Servers support HTTP HTTPS file transfers The Media Server must be running Communication Manager 2 1 1 or later It is strongly recommended that using Media Servers for HTTP HTTPS file transfers is limited to configurations where files are transferred to 300 or less telephones See section Media Server Performance Impact for further details 4 2 Configuring Media Servers for HTTP HTTPS downloads 4 2 1 Enabling HTTP HTTPS Network Services It is not necessary to configure HTTP HTTPS network services on S8xx0 Media Servers to support 46xx IP Telephone software downloads HTTP and HTTPS access for IP Telephone software downloads is allowed on ports reserved for this activity by default in Communication Manager 2 1 1 or later releases HTTP IP Telephone software download access is provided on port 81 and HTTPS IP Telephone software download access is provided on port 411 In Communication Manager 3 1 or later releases these network services and ports can be viewed by clicking Firewall under the Security heading then clicking on the Advanced Setting button See
32. tter performance and security than TFTP and is supported on all S8xx0 series Media Servers running Communication Manager 2 1 1 or later releases Transport Layer Security TLS is a protocol that enables authentication and data encryption over insecure networks TLS runs on top of TCP and adds security to any protocol that uses reliable connections It is most commonly used with HTTP to form HTTPS When using Avaya S8xx0 Media Servers to download 46xx IP telephone software via HTTP HTTPS the telephone configuration files are transferred using the HTTP over TLS HTTPS protocol and the software binaries are transferred using the HTTP protocol This is done for performance reasons since HTTPS is slower than HTTP and the software binaries are large Avaya 46xx IP telephones establish encrypted TLS connections only with servers using Avaya signed digital certificates This limits the servers that can be used for HTTP HTTPS 46xx IP telephone software downloads to Avaya S8xx0 Media Servers 9 Media Server Performance Impact 9 1 TFTP Performance 46xx IP telephone software file transfer impact to processor occupancy on Media Servers is much greater when using TFTP opposed to HTTP HTTPS For this reason it is recommended that HTTP HTTPS is used whenever possible Furthermore use of TFTP file transfers on an Avaya Media Server are only supported on an S8300B or later 8300 Media Server running Communication Manager 2 1 1 or greater and only when 20 or
33. y one file for downloading CM Phone Message File Download Help Serial Numbers 6 Verify the 46xx IP telephone software files successfully downloaded to the Media Server See Figure 7 Software RPM Downloaded Successfully BDH Editor Reviewed RJS Application Notes 12 of 18 JWS CLB ML RS RKP TGS BH 2006 Avaya Inc All Rights Reserved CID 117689 PMS RGF NHK 4 20 06 Figure 7 Software RPM Downloaded Successfully e sy oddie2 Microsoft Internet Explorer Bif x Eile Edt view Favorites Tools Help Back gt E A Qsearch Favorites Qmeda B SF El Address i https 135 9 193 106 cgi bin logged_in Integrated Management Maintenance Web Pages Help Exit Duplicate Server 1 sv oddie1 Kesture verauits Eject CD ROM 5 d Download Files Results Pre Upgrade Step Manage Software Make Upgrade Permanent The following files have been successfully downloaded to the server Boot Partition IPSI Yersion File Size Download IPSI Firmware phone_1_9 tar 38581248 Download Status Activate IPSI Upgrade Activation Status Backup Now Backup History Schedule Backup Backup Logs Package 46xx_ipphoneANDweb 1 9 i386 rpm successfully installed fopt ecs web ipphone help en ipphone_help html fopt fecs web ipphone ipphone_config_save fopt ecs web ipphone ipphone_config_show iew Restore Data fopt ecs web ipphone ipphone_config_write Restore History fopt ecs web ipphone
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