Avaya 4600 Series IP Telephones Application Note
Contents
1. Steps Description 16 The Settings Advanced Options dialogue is displayed Select Use UDP for the Communications Protocol xX Settings anes Advanced Options ka sves P JHB Reviewed Solution amp Interoperability Test Lab Application Notes 35 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc Steps Description 17 Avaya one X Desktop Edition must be configured to support Click to Dial using Microsoft Internet Explorer Click Desktop Int from the Settings dialogue Enable the option Enable dialing from Internet Explorer Click the Save button to continue X Settings Desktop Integration eri ee Desktop Int eee servers Voicem JHB Reviewed Solution amp Interoperability Test Lab Application Notes 36 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description 18 A warning message is displayed indicating that Avaya one X Desktop Edition must be re started before the changes can take place Click the OK button Some of your changes cannot be applied while the application is running To apply your changes please restart SIP Softphone i 19 Click on the Avaya logo on the Avaya one X Desktop Edition dialogue and a pop up menu is displayed Alternatively right click on the far right of the Dashboard to bring up the pop up menu Click Exit to exit Avaya2. PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc 4 2 Administer Users Subscribers on the Cisco Proxy Server The following steps describe administration of the Cisco SIP proxy server for use with Avaya SIP clients Steps Description 1 The Cisco SIP Proxy Server provisioning interface is displayed Click on Add to administer new subscribers amp Defaults Cisco SIP Proxy Server li 215 xj User Starts with J Search Cisco Systems Domain Name Password FirstName LastName Middle Name CFNA Destination URL CFUNC DI sipsp com mazuri Avaya 46025W IP sipsp com Cisco 7960 sipsp com Avaya 46025wW IP sipsp com Avaya 4610SW IP sipsp com Avaya 4621S IP sipsp com Avaya 4620SW IP sipsp com Avaya SIP Softphone sipsp com Avaya SIP Softphone sipsp com CounterPath eyeBeam sipsoftphone sipsp com Avaya SIP Softphone Configure Farm iProxies Subscribers Registry Routes Proxy Control Persistent TCP Administrator Accounts My Account User starts with 10 entries ada Edit Delete Refresh JHB Reviewed Solution amp Interoperability Test Lab Application Notes 14 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description 2 The Add new Subscribers page is
3. Reserved CiscoSPS AV AppN doc Steps Description 3 Table 5 shows the SIP specific parameters that can be configured The parameters that are critical to configure are SIPPROKYSRVR and WEBLMSRVR SIPPROXYSRVR Enter the IP address of the Cisco proxy server WEBLMSRVR Enter the address of the WebLM server SIP Setting Parameter Name Example Value SIP Proxy Server SIPPROXYSRVR WebLM Server WEBLMSRVR LDAP Directory Server SP_DIRSRVR 5 Default LDAP Directory Server Port SP_DIRSRVRPORT NULL Default LDAP Directory Topmost on Distinguished Name ee NUL Metan Area Code SP_AC NULL Default Local Call Prefix LOCAL CALL PREFIX DIAL AS _IS Default Country Code PHNCC 1 Default Dial Plan Length PHNDPLENGTH NULL Default International Access Code PHNIC 011 Default Long Distance Access Code PHNLD 1 Default National Telephone Length PHNLDLENGTH 10 Default Outside Line Access Code PHNOL 9 Default Table 5 Avaya 4600 Series IP Telephones SIP Parameters JHB Reviewed PV 6 21 2006 Solution amp Interoperability Test Lab Application Notes 2006 Avaya Inc All Rights Reserved 24 of 40 CiscoSPS AV AppN doc 6 4 Configure Avaya one X Desktop Edition After Avaya one X Desktop Edition is installed it must be configured Steps Description 1 S
4. Select a microphone from the pull down list to be used for the audio input Click the Next button to continue Ensure that all applications that record or play sound are closed elect ire to use for calls SigmaTel C Major Audio alert to use for calls JHB Reviewed Solution amp Interoperability Test Lab Application Notes 30 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description 10 The Audio Wizard Test Speaker dialogue is displayed Click the Test button and adjust the volume with the slider The Test button changes to a Stop button Click the Stop button once the proper volume for playback is achieved Click the Next button to continue Audio Wizard Se Click Test to play an audio sample to Yanya yona yakosa honi Wi your playback configuration is Schad ein era eee Aan he sider below to set the desired k vi 11 The Audio Wizard Tune Microphone dialogue is displayed Talk into the microphone and adjust the volume with the slider Click the Next button to continue JHB Reviewed Solution amp Interoperability Test Lab Application Notes 31 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description 12 The Audio Wizard Test Background Noise dialogue is displayed Click on the Test button Do not talk during this test Click the Next button to continue Please do not cov
5. for information on the edits that are required JHB Reviewed Solution amp Interoperability Test Lab Application Notes 16 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc Steps Description An excerpt of the 46xxsettings txt file with the SIP specific parameters is shown in Figure 2 A description of the important parameters is in Table 4 Edit these parameters to configure the SIP settings for the Avaya 4600 Series IP Telephones NOTE Lines that start with are comments HEHEHE EEE HEHEHE EH SIP Specific Settings ttt tt tt tt tt tH THE HEHE Use the following setting to configure SIP specific parameters Examples SET CALLFWDSTAT 3 SET CALLFWDDELAY 5 SET CALLFWDADDR cover avaya com SET COVERAGEADDR cover avaya com SET DIALPLAN W 23 xxx Olxxxxxxxxxx 9 2 9 xxxxxxxxx SET DIALWAIT ope SET MUSICSRVR mo SET MWISRVR MIRO Z GOR Ol TE SET PHNNUMOFSA Wow SET REGISTERWAIT 3600 SET SIPDOMAIN avaya com SET SITPPROXYSRVR 192 168 0 8 SET SIPPORT USIO SET SIPREGISIRAR WIZ 168 0 9 SET SPEAKERSTAT 2 SET RTCPMON W192 162 0 10 SET RTCPMONPORT 5005 SET DIALPLAN 5xxxx SET SIPDOMAIN Wsapsp com SET SIPPROXYSRVR 10 2 2 50 SET SIPREGISTRAR 10 2 2 50 SET CALLFWDSTAT 7 SET CALLFWDADDR 50020 avaya com Figure 2 Excerpt from Sample Avaya 4600 Series IP Telephone 46xxsettings t
6. for the Unconditional the No Answer and the Busy fields In addition change the value in the No Answer Timer ms field to decrease or increase time to wait before forwarding takes place when the phone is not answered The values indicated below and or the system defaults can be used for the remaining fields Click the Submit button to save the changes Edit existing Farm Unavailable Timer ms 24001 Add Diversion Header On X Diversion Header Name Diversion z 4 a YA gt a ome conet ep JHB Reviewed Solution amp Interoperability Test Lab Application Notes 11 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description 6 The Data written dialogue is displayed The configuration changes need to be saved to the database and the server must be restarted with the new values Click on the Go to Proxy Control screen button to go to restart the server x CSPS provisioning data written to provisioning server A In order for the changes to take effect you need to perform a GRACEFUL_RESTART on each farm member 7 The Cisco SIP Proxy Server page is displayed with the Proxy Control shown Click on the Graceful restart button to restart the server A Select Host Reguired Operation Time of Last Operation Status Cisco Systems vi 10 2 2 50 RESTART Tue Mar 28 20 42 24 2006 ok Configure Farm Proxies Subscribers E
7. one X Desktop Edition v Dashboard Log Out About JHB Reviewed Solution amp Interoperability Test Lab Application Notes 37 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc 7 Verification Steps All features shown in Table 3 that have a Yes in the Supported column were tested Two problems were found 1 When the SIPDOMAIN parameter was defined in the 46xxsettings txt file calls attempts from the Avaya 4600 Series IP Telephones failed The Cisco server replies that the destination could not be found However calls to the Avaya 4600 Series IP Telephones succeeded For the testing documented in these Application Notes the SIPDOMAIN parameter was not defined commented out With this change call attempts from the Avaya 4600 Series IP Telephones succeeded 2 Avaya one X Desktop Edition subscribes to a presence list event that is supported by the Avaya SIP Enablement Services 3 1 Through this presence list event the Avaya client Avaya one X Desktop Edition knows which other clients should be tracked and which other clients should be blocked from tracking its presence state The Avaya client can be optioned to block one or more clients from tracking its presence state Settings gt Presence gt Presence Control The Cisco SIP proxy server does not support the presence list event Therefore when the Avaya client was optioned to block others from tracking its presence the other clients
8. when the parameter was defined When the SIPDOMAIN parameter was not defined call attempts succeeded No problems were observed with any of the features when this parameter was not defined JHB Reviewed PV 6 21 2006 18 of 40 CiscoSPS AV AppN doc Solution amp Interoperability Test Lab Application Notes 2006 Avaya Inc All Rights Reserved Steps Description Connect the Avaya 4600 Series IP Telephone and reboot the phone If DHCP TFTP and HTTP HTTPS support have been properly configured the phone will download the software and configuration files and prompt the user to for the extension and password Ext OK New Enter the extension followed by the key For example 50000 Password OK Enter the password followed by the key For example 123456 On successful registration the telephone s display will display something similar to the following 9 50pm 4 2 06 50000 The first line displays the date and the second line displays the extension number Repeat step 4 for each of the Avaya 4600 Series IP Telephones JHB Reviewed Solution amp Interoperability Test Lab Application Notes 19 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc 6 Configure the Avaya one X Desktop Edition Software The Avaya one X Desktop Edition R2 1 software is available on the Avaya Support Center site http www avaya com su
9. 3 LAN Administrator Guide Issue 2 3 Doc ID 555 233 507 April 2006 available at http www avaya com support Avaya one X Desktop Edition R2 1 Getting Started Guide February 2006 Avaya one X Desktop Edition Overview April 2006 available at http www avaya com support Avaya one X Desktop Edition Administration April 2006 available at http www avaya com support Session Initiation Protocol Service Examples draft ietf sipping service examples 10 SIPPING Working Group Internet Draft Mach 5 2006 expires September 6 2006 available at http tools ietf org wg sipping draft ietf sipping service examples draft ietf sipping service examples 10 txt Cisco SIP Proxy Server Version 2 2 Administrator Guide Version 2 2 available at http www cisco com en US support Cisco SIP Proxy Server Version 2 2 Installation Guide Version 2 2 available at http www cisco com en US support JHB Reviewed Solution amp Interoperability Test Lab Application Notes 39 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc 2006 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical
10. 602SW 4610SW 4620SW 4621S W IP 222 Avaya one X Desktop Edition 2 1 Load 43 Avaya SIP Enablement Services SES for WebLM 3 1 Cisco SIP Proxy Server CSPS 22 17 Cisco 3745 Router 12 2 8r T2 Cisco 5350 Voice Gateway IOS 12 4 7 Windows PCs for Avaya one X Desktop Edition Microsoft Windows XP 2002 SP2 Windows Server PC for DHCP HTTP HTTPS TFTP Microsoft Windows 2000 Server SP4 Microsoft Internet Explorer web browser 6 0 2900 2180 xpsp_sp2_gdr 050301 1519 Microsoft Internet Information Services IIS 5 0 PumpKIN TFTP Server 2 00 Table 2 Equipment and Version 3 Supported SIP Features In addition to standard calling capabilities i e make a call answer a call drop a call the Internet Engineering Task Force IETF has defined a supplementary set of calling features often referred to as the SIPPING 19 4 This reference provides a useful framework to describe product capabilities and compare features supported by various equipment vendors Table 3 provides a summary of SIP features supported on the Avaya 4600 Series IP Telephones and Avaya one X Desktop Edition when connected to the Cisco SIP Proxy Server Section 5 and Section 6 of these Application Notes describes the steps for configuring the Avaya clients and Cisco server to support the SIP features NOTE The features that were tested for these Applications Notes are listed as Yes in the Su
11. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Configuring SIP IP Telephony Using Avaya 4600 Series IP Telephones Avaya one X Desktop Edition and Cisco SIP Proxy Server Issue 1 0 Abstract These Application Notes describe the configuration steps required to configure Avaya 4600 Series IP Telephones and Avaya one X Desktop Edition with the Cisco SIP Proxy Server The Cisco SIP Proxy Server supports the standard SIP features and some supplementary SIP features The Avaya 4600 Series IP Telephones and Avaya one X Desktop Edition also support the standard SIP features and some supplementary SIP features The Avaya one X Desktop Edition also supports presence and instant messaging Testing was conducted at the Avaya Solution and Interoperability Test Lab JHB Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc 1 Introduction These Application Notes describe the configuration steps for using Avaya 4600 Series IP Telephones and Avaya one X Desktop Edition with the Cisco SIP Proxy Server Only those configuration steps pertinent to interoperability of the Cisco and Avaya equipment are covered General administration information can be found in the product documentation as well as the specific references listed in Section 9 The configuration used is shown in Figure 1 All components are physicall
12. Na Output from last operation on 10 2 2 50 Proxy Control Wusrlocal sip binisipdetl graceful sipd gracefully restarted Persistent TCP 4 Administrator Accounts My Account stop Restor Graceturestot neip JHB Reviewed Solution amp Interoperability Test Lab Application Notes 12 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description 8 The Please confirm dialogue is displayed Click on the Yes button to confirm that the server should be restarted xi You are about to perform a GRACEFUL_RESTART on the following servers 10 2 2 50 Are you sure you want to continue GIZI 9 The Cisco SIP Proxy Server page is displayed with the Proxy Control shown The message in this page will indicate that the server was gracefully restarted The basic server administration is complete Continue to the next section to administer users otherwise know as subscribers on the Cisco system Click on Subscribers amp Defaults Cisco SIP Proxy Server Required Operation Time of Last Operation Cisco Systems RESTART Tue Mar 28 20 42 24 2006 9 Configure Output from last operation on 10 2 2 50 Proxy Control ustlocalsip bin sipdetl graceful sipd gracefully restarted Persistent TCP Administrator Accounts My Account Stop Restart Gracefulrestart Help JHB Reviewed Solution amp Interoperability Test Lab Application Notes 13 of 40
13. SIP Services Port 52931 Ra Interval ms ooo oOo Retr A i i ication N 9 of40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description The Authentication tab in the Edit existing Farm page is displayed Select On from the pull down list for the Authentication field Enter CISCO in the Realm field The values indicated below and or the system defaults can be used for the remaining fields Click on the Call Forward tab at the top of the page on Edit existing Farm eca ether Cisco SPS require cis 0 be authenticated before servicing their transactions ve P v entication Se roxy HTTP_Digest Auth v Digest Algorithm MD5 v Consume Proxy auth Header On Allow 3rd Party Registration On v Allow 3rd Party Invite on 7 Radius Auth Skew s 30 Primary Radius Server ep 127 001 Pot o o O Secret pa ssword Secondary Radius Server IP 127 0 0 1 Pot o Secret password mite a mete aa JHB RI eviewed Solution amp Interoperability Test Lab Application Notes 10 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc Steps Description 5 The Call Forward tab in the Edit existing Farm page is displayed Select On from the pull down list
14. at is used to provide these services For these Application Notes the file is stored on the Inetpub wwwrooot folder on the Windows server PC This is a text file and can be edited with Windows Notepad Windows WordPad or other text editor Refer to Figure 3 and Table 5 in the following steps for information on the edits that are required 2 An excerpt of the 46xxsettings txt file with the SIP specific parameters is shown in Figure 3 A description of the important parameters is in Table 5 Edit these parameters to configure the SIP settings for Avaya one X Desktop Edition NOTE Lines that start with are comments HERE FE AE FE FE FE HEHE EEE EEE EH HEE HHH EEE EEE EEE E FE HH EEE EEE E Avaya one X Desktop Edition Variables Hee EE HH EE EE HH HE EE HEE EE HH EE EH HEE EE HH EE EH HH EE EE HH EEE Examples SEY SIPPROXYSRVR 192 169 0 10 SET WEBLMSRVR 192 168 0 11 SET SP_DIRSRVR ldap east post avaya com SET SP_DIRSRVRPORT 389 SET SP_DIRTOPDN ou People o avaya com SET SP_AC 212 SET LOCAL_CALL_PREFIX AC SET SIPPROXYSRVR SET PHNCC SET PHNDPLENGTH SET PHNIC SET PHNLD SET PHNLDLENGTH SET PHNOL SET SIPPROXYSRVR 10 2 2 50 SET WEBLMSRVR 10 2 2 70 Figure 3 Excerpt from Sample Avaya one X Desktop Edition 46xxsettings txt File JHB Reviewed Solution amp Interoperability Test Lab Application Notes 23 of 40 PV 6 21 2006 2006 Avaya Inc All Rights
15. cate with the SIP registrar NOTE It is recommended to use a domain name instead of an IP address for the user name For this example the name is 50060 sipsp com instead of 50060 10 2 2 50 Choose the appropriate option for the password Click the Next button to continue Account Username and Password My Name Javaya IP Softphone Other users will see this name displayed when you call or IM them Username 50060 sipsp com Example johnsmith my company com Prompt for password each time log in The SIP Server License Server dialogue is displayed If the DHCP server was configured properly in Section 6 2 and the 46xxsettings txt file has the proper information as described in Section 6 3 Avaya one X Desktop Edition will get the IP address of the proxy server and the license server Click the Next button to continue SIP Server Licensing Server SIP Softphone will try to find the SIP Server and Licensing Server This may take a minute 1 Skip this step am not using a SIP Server i e am using Peer to Peer communication JHB Reviewed Solution amp Interoperability Test Lab Application Notes 26 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description An updated SIP Server License Server dialogue is displayed If the information was not gathered from the DHCP amp HTTP servers the fields would be blank and have to be entered th
16. data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya Solution amp Interoperability Test Lab at interoplabnotes list avaya com JHB Reviewed Solution amp Interoperability Test Lab Application Notes 40 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc
17. described in Reference 1 The SIP specific software can be downloaded from the Avaya Support Center site http www avaya com support Download the 46xxSIP zip file where is the date and install the files per the instructions in Reference 1 Any Avaya 4600 Series IP Telephone that has the H 323 software loaded must be optioned to install the SIP software by modifying the sIG value to SIP press lt MUTE gt S I G on the telephone keypad and restarting the telephone The installation of the telephone software and the configuration of the telephone require the use of a DHCP server a TFTP server and an HTTP HTTPS server These Application Notes will not provide the details of the administration of Avaya 4600 Series IP Telephones see Reference 1 These Application Notes will provide details of the specific SIP related configuration items Steps Description 1 Locate the 46xxsettings txt file to administer the SIP specific settings for the Avaya 4600 Series IP Telephones This file is stored on the PC that provides TFTP and HTTP HTTPS services to the telephones The location of this file depends on the software that is used to provide these services For these Application Notes the file is stored on the Inetpub wwwrooot folder on the Windows server PC The 46xxsettings txt file is a text file that can be edited with Windows Notepad Windows WordPad or other text editor Refer to Figure 2 and Table 4 in the following steps
18. displayed Fill in the following fields User and Domain Enter an numeric extension e g 50000 Password Enter a password e g 123456 Confirm Password Re enter the password First Name Enter a first name e g Avaya Last Name Enter a last name e g 4602S W Optionally configure the call forwarding feature for this subscriber Call Forwarding No Answer CFNA Destination URL and Call Forwarding on Busy CFB Destination URL can be configured at the same time Configure Call Forwarding Unconditional CFUNC Destination URL only when ready to test that feature Remove the CFUNC configuration to test the other call forwarding features and or to receive calls at this station The call forwarding fields must be filled with a URL For example to forward to extension 50010 enter sip 500106 sipsp com Click on Submit to save the changes to the database x User and Domain sipsp com Password Confirm Password First Name Last Name Middle Name Features CFNA Destination URL CFUNC Destination URL CFB Destination URL CFUNV Destination URL Redirect DN Privacy Off v Cancel Help JHB Reviewed Solution amp Interoperability Test Lab Application Notes 15 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc 5 Configure the Avaya 4600 IP Telephones The SIP software should be installed in the Avaya 4600 Series IP Telephones using the procedures
19. e tab at the top of the page Fill in the required fields indicated by In the screen below the Proxy Domain is set to sipsp com The values indicated below and or the system defaults can be used for the remaining fields Make certain that the Route Header Transport Type is set to UDP as this is what is supported by the Avaya 4600 Series IP Telephones Click on the Authentication tab at the top of the page amp Edit existing Farm aoe SIP Server Core SPS Version Proxy Domain Stateful DNS domain of he SIP server z Resolve Contacts in Redirect Mode z User Caller Preferences X Server Type Proxy gt Recursive on x Max Forks 5 Numeric Username Interpretation E164_P 7 Numeric Username Character Set 0123456789 0 Origin of User Name Auth x Number Expand Username on X SRV Lookups for FQDN Only or First Retransmission Time ms 500 Maximum Backoff Interval ms 4000 Provisional Response Wait Time ms 60000 Max Provisional Response Wait Time ms 180000 TCB hold time ms 32000 Maximum INVITE Retransmit fe Maximum Other Retransmit ho Shared Memory Size 128000000 Registry Cleanup Interval ms 180000 Add Record Route Header On 7 Add Transport In Record Route Route Header Transport Type TOS Byte Value SIP Token Port 22794
20. em manually Click the Next button to continue SIP Server Licensing Server The SIP Softphone cannot detect the appropriate Servers Please enter the address of the SIP Server and Licensing Server The Profile dialogue is displayed For this example Lab was entered for the Profile Name Any name can be used Select Local Area Network for the Connection Type The other options are Cable xDSL or IDSN and Modem 28800 bps or faster Click the Next button to continue Profile You need to create a profile based on your connection type Please enter a profile name and choose how you are connected when you You can create multiple profiles later to help you login using different types of connections JHB Reviewed Solution amp Interoperability Test Lab Application Notes 27 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description The Dialing Rules dialogue is displayed If DHCP and HTTP are configured and appropriate values were entered in the 46xxsettings txt file those values are populated in this dialogue Click the Next button to continue Xx Configuration Dialing Rules What number do you dial for an outside line Your country code 1 Yourareacode 722 What number do you dial for long distance 1 What number do you dial for international calls 011 When you make a local call itis necessary to The Voicemai
21. ense server IP address can also be entered manually The WebLM server software can be installed on several operating systems including Microsoft Windows and Linux The WebLM software for these operating systems is available on the Avaya Support Center site http www avaya com support The installation of the WebLM software is described in Reference 3 but is not covered in these Application Notes WebLM is also installed as part of Avaya SIP Enablement Services As these Application Notes describe testing the Avaya phones on a third party server it is not expected that an SES would be part of the configuration However for simplicity Avaya one X Desktop Edition acquires its license by connecting to the WebLM server installed on an SES server see Figure 1 6 2 Configure the DHCP Server for Avaya one X Desktop Edition OPTIONAL The DHCP server that supports the Avaya 4600 Series IP Telephones can also be used to support Avaya one X Desktop Edition as documented in Reference 1 The DHCP server used in this testing is provided with Microsoft Windows 2000 Server The examples shown in these Applications Notes are specific to this DHCP server implementation but also apply to other DHCP servers JHB Reviewed Solution amp Interoperability Test Lab Application Notes 20 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc Steps Descript
22. er your microphone or talk during the test Re run this test if unusual noise levels occur during the test 13 The Congratulations dialogue is displayed The configuration is complete Click the Finish button to continue Xx Configuration Congratulations Your initial set up is complete Welcome to SIP Softphone To start using SIP Softphone click on Finish JHB Reviewed Solution amp Interoperability Test Lab Application Notes 32 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description 14 The Avaya one X Desktop Edition dialogue is displayed again with its configuration information populated Before Avaya one X Desktop Edition can be used with the Cisco proxy server it must be optioned to use UDP to communicate with the server Click the Settings button v Dashboard Profile Lab LE Tri it sal SOO60 sipsp com Password Settings gt Communications gt History gt Contacts JHB Reviewed Solution amp Interoperability Test Lab Application Notes 33 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description 15 The Settings Account dialogue is displayed Click on Advanced xX Settings Account Account JHB Reviewed Solution amp Interoperability Test Lab Application Notes 34 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc
23. ion 1 Edit the DHCP option configured for the Avaya 4600 Series IP Telephones Start the DHCP server client from the Windows Control Panel Start gt Settings gt Control Panel Click on Administrative Tools Click on DHCP o xj n ye e lome ogle Tree sitl2 sitl2 server local 10 2 2 102 Contents of DHCP Server Status Des Active i 2 Select Scope Options on the Scope created for the Avaya 4600 Series IP Telephones In this example select the scope for the 0 2 2 x subnet Select the scope option that was created for the Avaya 4600 Series IP Telephones on the right hand side of the DHCP window In this example select the scope option 176 46xxOptions From the menu select Action gt Properties LO DHCP q E E E loxi JI Action view Je gt om xe nB AlS Tee B BB saiz st server cal 0 22 10 Standard 10 2 2 1 None B Scope 10 2 2 0 10 2 2 Standard 130 1 1 200 None Address Pool TFTPSRVR 10 2 2 102 HTTPSRVR ki JHB Reviewed Solution Interoperability Test Lab Application Notes 21 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description 3 The Scope Options dialogue is displayed The value for the 176 46xxOptions option needs to be modified The default string used by Avaya one X Desktop Edition is in the form of HTTPSRVR nnn nnn nnn nnn HTTPSRVR is the IP address of the server that holds the configuration script for Avaya one X Des
24. ktop Edition For this example the option is set to the following The TFTPSRv parameter is also set for the Avaya 4600 Series IP Telephones TFTPSRVR 10 2 2 102 HTTPSRVR 10 2 2 102 Click the OK button to save the change General Advanced Available Options Description 4 DO 074 Internet Relay Chat IRC Servers List of IRC s O 075 StreetT alk Servers List of Stree J 0 6 Street ain Directory Assistance STDA Servers List of STD 176 46xxOptions 46xx amp SIP Sw m Data entry 4 Refresh the DHCP server to use the updated scope options To refresh the options select the scope option 176 46xxOptions Then from the menu select Action gt Refresh JHB Reviewed Solution amp Interoperability Test Lab Application Notes 22 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc 6 3 Configure 46xxsettings txt for Avaya one X Desktop Edition OPTIONAL Assuming that the DHCP server has been configured to support Avaya one X Desktop Edition see Section 6 2 the 46xxsettings txt configuration file must be modified to provide the Avaya one X Desktop Edition configuration information Steps Description 1 Locate the 46xxsettings txt file to administer the SIP specific settings for Avaya one X Desktop Edition This file is stored on the PC that provides HTTP services to Avaya one X Desktop Edition The location of this file depends on the software th
25. l Integration dialogue is displayed Voice mail is not covered in these Application Notes Click the Next button to continue xX Configuration Voicemail Integration Optional r Enable voicemail integration To retrieve voicemail Dial the voicemail extension Open this program f Go to this web site JHB Reviewed Solution amp Interoperability Test Lab Application Notes 28 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description The Audio Wizard dialogue is displayed Click the Next button to continue xX Configuration The Audio Wizard will help you determine the optimal audio settings for your voice communication JHB Reviewed Solution amp Interoperability Test Lab Application Notes PV 6 21 2006 2006 Avaya Inc All Rights Reserved 29 of 40 CiscoSPS AV AppN doc Steps Description The Audio Wizard Select Sound Device dialogue is displayed The recommendation is to use a USB headset with Avaya one X Desktop Edition A list of recommended headsets is available on the Avaya Support Center http www avaya com support Depending on how many sound devices are installed or connected to the PC e g built in sound device USB headset there may be one or more audio output speaker and audio input microphone devices available Select a sound device from the pull down list to be used for the audio output
26. nternal references to Avaya SIP Softphone or SIP Softphone JHB Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc 3745 Router 10 2 2 1 Avaya SIP Enablement Services R3 1 WebLM Server 10 2 2 70 Avaya one X Desktop Edition 2 Analog Avaya Fe C363T PWR Phone Avaya one X Converged Desktop Edition 1 Stackable Switch 4621SW sipsp com 10 2 2 50 i ame Doa Voice Mail Avaya System 4620SW Voice Gateway Avaya 4610SW 4602SW TFTP HTTP HTTPS DHCP Server 10 2 2 102 Figure 1 Network Configuration Diagram Avaya 4600 Series Avaya one X IP Telephones Desktop Edition Sa 3 Manual Administration mechanisms Configuration files i eee Configuration files TFTP HTTP File transfer server HTTPS DHCP HTTP Table 1 Network Management Capabilities of Avaya 4600 Series IP Telephones amp Avaya one X Desktop Edition JHB Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc 2 Equipment and Software Validated The following equipment and software were used for the sample configuration provided Telephones Equipment Software Avaya C363T PWR Converged Stackable Switch 4 5 14 Avaya 4
27. on Notes 7 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc Steps Description JHB Reviewed PV 6 21 2006 The Cisco SIP Proxy Server provisioning interface will be displayed Click on the Farm Proxies link on the left side of the page amp Defaults Cisco SIP Proxy Server Cisco Systems Farm Proxies Registry Routes Proxy Control Persistent TCP Administrator Accounts My Account This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately A summary of U S laws governing Cisco cryptographic products may be found at http www cisco com wwl export crypto tool stqrg html If you require further assistance please contact us by sending email to export cisco com Solution amp Interoperability Test Lab Application Notes 8 of 40 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description 3 The Edit existing Farm page will be displayed Click on the SIP Server Cor
28. onfiguration file see Section 5 3 1 2 Message Waiting Indicator MWI This feature was not tested as there is no voice mail system in the configuration listed in Figure 1 3 1 3 Click to Dial While there is a click to dial application supported with Avaya one X Desktop Edition this implementation uses a direct link from Microsoft Internet Explorer using an Internet Explorer Browser Helper Object to Avaya one X Desktop Edition see Section 6 4 for the configuration of this feature This implementation is not the same as the Click to Dial feature defined for SIP 3 1 4 DTMF For these Application Notes SIP DTMF signaling defined in RFC 2833 is tested via interaction with an external voice mail system The ability for a voice mail subscriber to log into the system and to invoke other features of the system is dependent on the reception of DT MF Calls were made via the Cisco voice gateway to the PSTN and out to an external voice mail system as shown in Figure 1 3 1 5 Presence Tracking and Instant Messaging SIP Presence and Instant Messaging IETF RFC 3856 RFC 2779 and SIMPLE SIP for Instant Messaging and Presence Leveraging Extensions are supported by Avaya one X Desktop Edition but not by the Avaya 4600 Series IP Telephones JHB Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc 4 Configure the Cisco SIP Prox
29. pport The installation and usage instructions for Avaya one X Desktop Edition are documented in Reference 2 The Avaya one X Desktop Edition can be configured manually using the graphical user interface As an option there are some configurations items that can be configured via the 46xxsettings txt file The steps for this configuration are documented in Reference 3 and further described in these Application Notes The configuration of Avaya one X Desktop Edition via the 46xxsettings txt file requires the use of a DHCP server and an HTTP server Avaya one X Desktop Edition uses the same DHCP and HTTP mechanism used by the Avaya 4600 Series IP Telephones see Section 5 These Application Notes will document only the steps to configure the DHCP server to support Avaya one X Desktop Edition and the modifications to the 46xxsettings txt file in support of Avaya one X Desktop Edition NOTE Using a DHCP and HTTP server to configure Avaya one X Desktop Edition is optional The information can be entered manually using the Avaya one X Desktop Edition configuration wizard 6 1 WebLM License Server Avaya one X Desktop Edition must connect to a WebLM license server and acquire a license from the license server Without this license Avaya one X Desktop Edition will not support the full set of SIP features The IP address of the license server is one of the options that can be gathered from the 46xxsettings txt file The lic
30. pported column in Table 3 Yes denotes that the feature is implemented by the Cisco server and by the Avaya phone device N A denotes that this feature is implemented by the Cisco server but is not implemented by the Avaya phone device No denotes that this feature is not implemented by the Cisco server JHB Reviewed PV 6 21 2006 Solution amp Interoperability Test Lab Application Notes 2006 Avaya Inc All Rights Reserved 4 of 40 CiscoSPS AV AppN doc Supported Feature S52 shes Comments lt a Supplementary Features 1 Call Hold Yes Yes 2 Consultation Hold Yes Yes 3 Music On Hold No No Cisco SIP proxy server does not include voice mail 4 Unattended Transfer Yes Yes 5 Attended Transfer Yes Yes Not applicable for Avaya 4600 Series IP 6 Transfer Instant Messaging No No Telephones not supported by Avaya one X Desktop Edition Call Forward Unconditional via the server Yes Yes 7 Call Forward Unconditional via the Yes N A Not supported by the Avaya 4602SW or Avaya one phone X Desktop Edition Call Forward Busy via the server Yes Yes 8 Call Forward Busy via the phone Yes N A See tinier ee aaa OE Call Forward No Answer via the server Yes Yes Call Forward No Answer via the phone Yes N A ee Avaya 4002S Wor Avaya one 10 3 way conference 3 party added by u
31. r verify that there are available SIP Softphone licenses installed JHB Reviewed Solution amp Interoperability Test Lab Application Notes 38 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc 4 Verify that the Dialing Rules are properly configured Settings gt Dialing Rules When improperly configured external calls may be dialed incorrectly From the same dialogue Settings gt Dialing Rules enable the Display confirmation window before dialing a number to view the number that will be dialed before it is actually dialed e Cisco SIP Proxy Server 1 If there are problems with receiving calls verify that call forwarding has not been configured and enabled on the server This may impact receiving calls depending on which forwarding feature is configured From the Cisco SIP Proxy click Subscribers and double click on the appropriate subscriber to see if forwarding is configured 8 Conclusion These Application Notes have described the administration steps required to use Avaya 4600 Series IP Telephones and Avaya one X Desktop Edition with the Cisco SIP Proxy Server Both standard and supplementary features were tested for the Avaya 4600 Series IP Telephones and Avaya one X Desktop Edition and presence tracking amp instant messaging were tested for Avaya one X Desktop Edition 9 Additional References The following are additional references 1 2 6 4600 Series IP Telephone R2
32. ser Yes Yes IL 3 way conference 3 party calls and is Yes Yes joined by user 12 Single Line Extension forking No No Not supported by Cisco SIP proxy server 13 Find me No No 14 Incoming Call Screening No No 15 Outgoing Call Screening No No 16 Call Park No No 17 Call Pick up No No 18 Automatic Redial via the server No No Automatic Redial via the phone Yes Yes Click to Dial via the server No No 19 Click to Dial via the phone N A Yes Not supported by the Avaya 4600 Series IP Telephones Other Features 20 Message Waiting Indicator MWI No No Cisco SIP proxy server does not include voice mail 21 Presence Tracking N A Yes eal by the Avaya 1000 SenesiP 22 Instant Messaging N A Yes ae PEE Ayaya AN ess JP 23 DTMF support Yes Yes Table 3 SIP Feature Support with Cisco SIP Proxy Server The Cisco proxy server supports serial and parallel forking but not the full feature set needed to support Single Line Extension JHB Reviewed PV 6 21 2006 Solution amp Interoperability Test Lab Application Notes 2006 Avaya Inc All Rights Reserved 5 of 40 CiscoSPS AV AppN doc 3 1 1 Call Forwarding In addition to the call forwarding features provided by the Cisco server the Avaya 4600 Series IP Telephones except for the 4602SW support local call forwarding Avaya one X Desktop Edition does not support local call forwarding These features can be enabled via the 46xxsettings txt c
33. tart Avaya one X Desktop Edition via the menu Start gt Programs gt Avaya SIP Softphone gt Avaya SIP Softphone The first time the program is executed the Configuration Wizard will be displayed Edit the 46xxsettings txt file to administer the Avaya one X Desktop Edition specific settings The main Avaya one X Desktop Edition dialogue and the Configuration dialogue are displayed Click the Next button to continue v Dashboard Profle User To complete the initial set up of the Avaya SIP Softphone we need you to answer a few questions If you need assistance please contact your system administrator lt s l In the future you can change this P settings information in the Settings section of the SIP Softphone Click Next gt to continue gt Communications gt History gt Contacts 4 While the name of the product has changed to Avaya one X Desktop Edition the software used for testing still refers to Avaya SIP Softphone This includes the installation folder and Windows program group JHB Reviewed Solution amp Interoperability Test Lab Application Notes 25 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AVAppN doc Steps Description The Account dialogue is displayed Enter the name for the Avaya one X Desktop Edition station This name will be used for caller identification Enter the user name that will be used to authenti
34. the proxy SIPREGISTRAR This parameter takes the same value as the proxy server SIPROKYSRVR NOTE The PHNUMOFSA and SPEAKERSTAT default values do not apply to the 4602SW The 4602SW telephone has a maximum of two 2 line appearances and the speakerphone works as a monitor or one way speaker The CALLFWDSTAT and CALLFWDADDR values also do not apply to the 4602SW SIP Setting Parameter Name Example Value Call Forwarding Status CALLFWDSTAT Call Forwarding Delay CALLFWDDELAY 5 Default Call Forwarding Address CALLFWDADDR Forwarding Coverage Address COVERAGEADDR NULL Default Dial Plan DIALPLAN Dial Wait DIALWAIT 5 Default Music On Hold Server MUSICSRVR NULL Default Message Waiting Server MWISRVR NULL Default No of Line Appearances PHNNUMOFSA 3 Default Registration Expiration Timer REGISTERWAIT 3600 Default SIP Domain SIPDOMAIN SIP Proxy Server SIPPROXYSRVR SIP Proxy Server Port SIPPORT 5060 Default SIP Registrar SIPREGISTRAR Speakerphone Status SPEAKERSTAT 2 Default RTCP Monitor RTCPMON NULL Default RTCP Monitor Port RTCPMON 5005 Default Table 4 Avaya 4600 Series IP Telephones SIP Parameters gt Normally it is recommended to define the SIPDOMAIN parameter with a domain name for example sipsp com However testing showed that call attempts failed
35. were still able to track its presence The following steps can be used to verify and or troubleshoot installations in the field e Avaya 4600 Series IP Telephones 1 If there are problems with calls attempts verify that the SIPDOMAIN parameter is NOT defined in the 46xxsettings txt configuration file 2 If there are problems with receiving calls verify that call forwarding has not been locally configured and enabled This may impact receiving calls depending on which forwarding feature is enabled This configuration is done in the 46xxsettings txt configuration file CALLFWDADDR and COVERAGEADDR parameters However the call forwarding features can be disabled at the telephone e Avaya one X Desktop Edition 1 Verify that the Username field for Avaya one X Desktop Edition is in the format of userID domain name instead of userID IP address e g john doe company org instead of john doe 123 22 33 444 If an IP address is used this may affect the ability to complete transfers 2 Verify that Avaya one X Desktop Edition has been configured for UDP Settings gt Advanced gt Communications Protocol Otherwise it will not register with the server 3 Verify that Avaya one X Desktop Edition is able to connect to a WebLM license server and acquire a license Otherwise only basic telephony make amp receive calls will work From the local PC open a Command Prompt window and ping the license server From the license serve
36. xt File JHB Reviewed Solution amp Interoperability Test Lab Application Notes 17 of 40 PV 6 21 2006 2006 Avaya Inc All Rights Reserved CiscoSPS AV AppN doc Steps Description Table 4 shows the SIP specific parameters that can be configured The parameters that are critical to configure are DIALPLAN SIPDOMAIN SIPROXYSRVR and SIPREGISTRAR In addition for testing local call forwarding also configure CALLFWDSTAT and CALLFWDADDR CALLFWDSTAT This parameter defines which call forwarding buttons are configured on the phone In this example all three buttons unconditional call forward Call Forward call forward on busy CFwrd Busy and call forward on no answer CFrwd DA are configured on the phone On the phones except the 4602SW the buttons Call Forward CFwrd Busy and CFrwd DA will appear CALLFWDADDR This parameter defines the address to which calls will be forwarded when one of the call forwarding features are invoked NOTE The user can change this value using the interface on the phone DIALPLAN This parameter defines the dial plan used by the phone In this example 5xxxx defines that extensions will start with the number 5 and will have a length of 5 digits The server will automatically dial the number once the 5 digit is entered SIPDOMAIN This parameter should be commented out place at the beginning of the line SIPROKYSRVR This parameter is for the IP address of
37. y Server The following steps describe configuration of the Cisco SIP Proxy Server for use with the Avaya 4600 Series IP Telephones and Avaya one X Desktop Edition Other standard administration functions are covered in Reference 5 The installation of the server and the GUI based provisioning system is covered in Reference 6 4 1 Administer the Cisco Proxy Server Steps Description 1 The Cisco SIP proxy server is configured using a GUI based provisioning system that can be installed on Microsoft Windows Red Hat Linux or Sun Solaris The Microsoft Windows version was used for these Application Notes However as this is a Java application the functionality is the same on all operating systems Start the Cisco program by double clicking on the shortcut placed on the Windows desktop Log into the system using the default account cspsuser and enter the appropriate password for this account The Host address and Port fields are only visible upon clicking on the more gt gt gt button These fields contain the information that was entered on installation of the provisioning system Click the Ok button to continue amp Enter password Pep Sip Proxy eee maa Ka Enter password x AS sip Proxy Hid Account id Provisioning Server Password Host 10 2 2 50 Port 26005 C conce aa JHB Reviewed Solution amp Interoperability Test Lab Applicati
38. y connected to a single Avaya C363T PWR Converged Stackable Switch and are administered as a single subnet A PC provides HTTP HTTPS DHCP and TFTP server support The Avaya one X Desktop Edition clients run on separate PCs running Microsoft Windows XP Professional operating system The main difference among the four Avaya 4600 Series IP Telephones 4602SW 4610SW 4620SW amp 4621S W for SIP functionality is the number of line appearances supported by each phone two line appearances for the 4602S W and five for the 4610S W 4620SW and 4621SW The other major differences are that the 4610S W 4620SW and 4621SW telephones provide call log and speed dial applications and a variety of options to view and or modify the current settings for the phone The 4602SW does not support these applications and options Avaya one X Desktop Edition supports up to ten line appearances and provides a Windows based graphical user interface for access to call log speed dials and settings The configuration steps described in these Application Notes apply to all four models of the Avaya 4600 Series IP Telephones and to Avaya one X Desktop Edition Table 1 profiles the network management capabilities of the phones Avaya one X Desktop Edition is the new brand for Avaya SIP Softphone Therefore that name is used in these Application Notes to document the product However the version of the product that was used for testing still has i
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