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Avaya 4600 Series IP Telephone Installation Guide

1. 61 Clear Procedure 6k 6k 1 msn dA TARRA 62 Adjusting the Contrast Control 00 64 Computer Telephony Integration CTI Enable Disable 65 Enabling Disabling the FKEU XMOD Interface 66 Group SC 6 Gk a illa SE eee dee 67 interiace LOHAN sa Gai Be eik RARE RA ERRE 68 Disable Enable Event Logging 2 eee eee nne 71 Logoff sai virili e mm ORAS ERED EH OAS 72 Turning OfftheBacklight 00 ee 73 Hos Option Setting 6 22 66446545 s er SSS as eee 73 Reset System Valles 5 6 4 n 4 10 OAS EDN we E we RG eS 75 Restart the Telephone sex a e eh a mad esu EEO SESE SEED SH OR EH 77 Signaling Protocol Identifier LL 78 Site Specific Option Number Setting 2 0002 ee eee eee 79 Setting L2Q Tagging Control 4601 Only n ee ee 81 Self Test Procedure 4 44 ii ee 0 82 Chapter 4 Troubleshooting Guidelines 85 INIOAUEtani 2442 Shao rise SHEESH Oe SSL ERGO EE SR SESE s 85 Eror CONUS aasad bee be hehe eee oe Behe Se Ss 85 DTMF TONGS es sis en TR es aas DEAR 86 Power Interruptions 45 104 4 4 8 meem non 4 RE ee RA 86 The View Administrative Option 2 2 2 ee 87 Error and Status Messages bbe eee won i eepos a 90 Troubleshooting the 4601 IP Telephone 2 02 ee eee ee ee 95 Appendix A Restart Scenarios 2 ee eee 99 Scenarios for the Restart Process 2 2 e
2. New value being saved The new values are saved and the user interface is restored to its previous state Enabling Disabling the FKEU XMOD Interface This procedure applies only to the 4610 SW 4620 4620SW 4621 SW 4622SW and 4625SW IP Telephones which have a feature key expansion module FKEU interface jack The interface jack provides connection for a button module also called an expansion unit This procedure enables or disables the FKEU protocol To attach and use an expansion module with any of the telephones listed the FKEU XMOD interface must be enabled 1 While the telephone is on hook and idle press the following seguence of keys on the faceplate of the telephone Mute 3 5 3 8 Mute F K E U Note Press the Mute button momentarily Do not press this button while pressing other keys buttons Pressing the Hold button instead of the Mute button also works One of the following texts displays left justified at the top of the display depending on the current value of the system parameter NVXMOD If NVXMOD 1 FKEU on O Off OK If NVXMOD 0 FKEU off 1 Manual OK 2 Press the 1 or 0 button to enable or disable the expansion module interface respectively or the button to leave the current value The following text displays left justified at the top of the display Save new values no yes 66 4600 Series IP Telephone Installation Guide Group Identifier
3. aaa bbb ccc ddd Discovering Extension Error CAUSE The telephone cannot find a router based on the information in the DHCP file for GIPADD RESOLUTION Change administration on DHCP as indicated in the 4600 Series IP Telephone LAN Administrator Guide CAUSE Downloaded application file was not downloaded or saved correctly RESOLUTION The telephone automatically resets and attempts to re initialize CAUSE At least one of the IP Address offered by the DHCP server conflicts with another address RESOLUTION Review DHCP server administration to identify duplicate IP Address es CAUSE The 46xx telephone is attempting to discover and register with the gatekeeper at IP Address aaa bbb ccc ddd RESOLUTION If this message appears for more than a few seconds especially if the IP Address keeps changing the telephone is unable to contact the gatekeeper Have the LAN Administrator verify network connectivity between the telephone and the gatekeeper Alternately revise the gatekeeper addresses in the DHCP TFTP files in accordance with the 4600 Series IP Telephone LAN Administrator Guide to point to different gatekeepers CAUSE The 46xx telephone is attempting to find a DHCP server RESOLUTION If this message appears for more than a few seconds verify with the LAN Administrator that a DHCP server is appropriately administered on the network If there is not supposed to be a DHCP server you must break into the Discove
4. comcode PWBCC Applies to all telephones with a display except 4602 4602SW and 4610SW PWB version ccccccccc 9 ASCII numeric characters Applies only to the 4602 4602SW 4602SW and 4610SW MAC hh hh hh hh hh hh Each octet of the MAC address address displays as a pair of hexadecimal numbers L2 tagging CCCCCCCCC Up to 9 ASCII characters on if NVL2Q 1 off if NVL2Q 2 auto on if NVL2Q 0 and 802 1Q tagging is on and auto off if NVL2Q 0 and 802 1Q tagging is off VLAN ID cccc Up to 4 ASCII characters L2 OVLAN if 802 1Q tagging is on and none if 802 1Q tagging is off IP Address nnn nnn nnn nnn Up to 15 ASCII characters IPADD Subnet mask Router File server nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnnnn Up to 15 ASCII characters NETMASK Up to 15 ASCII characters the IP Address of the router in use Up to 21 ASCII characters the IP Address and port of last file server used successfully during initialization 0 0 0 0 if no HTTP or TFTP file server was used successfully 20f4 88 4600 Series IP Telephone Installation Guide The View Administrative Option Table 2 Viewing Parameter Values continued Name System Value Format Call server 802 1X Group Protocol Build DHCPSTD nnn nnn nnn nnn nnnnn pass thru mode pass thru with Logoff Supplicant mode nnn CCCCCCCC filename ext ccccccc Ethernet
5. 22 Powering the 4600 IP Telephone 2 2 2 2 ee eee ee ee ee 22 Dynamic Addressing Process 2 2 eee eee nunna 36 Ethernet Aelivalloh gt iure peo oA SE we eR OT Se RSE 37 802 1X Supplicant Authentication 0 0 00 eee eee ee 37 DHCP Processing cc cc ide hee ced de BRST HDD EEE 38 TFIP HITP Processing 14244202 i RARA RARE 0804 39 Media Server Registration 000 nunnu 40 Downgrading Avaya IP Telephones H 323 Only 41 Converting Software on Avaya 4600 Series IP Telephones 42 Converting 4602 4610SW 4620SW 4621SW IP Telephones 43 Unnamed Registration lt lt 45 802 1X Supplicant Operation 2 2 2 ee nan uuu na 45 Chapter 3 Local Administrative Options 47 Iludus 24 4664 425 S408 G8 aeda Ob GER SASHES SE OSS SE SEE 47 Entering Data for Administrative Options 00208222 e ee 48 Entering Data for the 4601 IP Telephone 2 2 00 2 eee eee 50 About Local Administrative Procedures 1 2 2 eee ee ee ee es 51 Issue 5 November 2006 3 Contents Set the 802 1X Operational Mode ee nunn 53 Pre Installation Checklist for Static Addressing 54 Static Addressing Installation 2 ee nunna 54 Disable Enable Automatic Gain Control 2 00206 ee eee eee 58 Visual Audible Alerting Procedure 2 ee ee ee 00 nn 59 Manually Setting the DHCP Client Hardware Address
6. 4621 SW 4622SW IP Telephones now support the Korean language 10 4600 Series IP Telephone Installation Guide Terms Used in This Guide Terms Used in This Guide 802 10 802 1D 802 1X ARP CLAN DHCP DiffServ IETF LAN LLDP MAC PAE QoS RRQ SES SIP Supplicant TCP IP TFTP UDP Unnamed Registration VLAN 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802 1D Authentication method for a protocol requiring a networking device to authenticate with a back end Authentication Server before gaining network access Applicable 4600 Series IP telephones support IEEE 802 1X as a Supplicant with the EAP MD5 authentication method Address Resolution Protocol used to verify that the IP Address provided by the DHCP server is not in use by another IP telephone Control LAN type of TN799 circuit pack Dynamic Host Configuration Protocol an IETF protocol used to automate IP Address allocation and management Differentiated Services an IP based QoS mechanism Internet Engineering Task Force the organization that produces standards for communications on the internet Local Area Network Link Layer Discovery Protocol All IP Telephones with an Ethernet interface support the transmission and reception of LLDP frames on the Ethernet line interface in accordance with IEEE standard 802 1AB Media Access Control ID of an endpoint Port Access Entit
7. 50 milliseconds off instead of winking After the 4601 displays the current NVALERT value the Message Waiting indicator at the top of the telephone and the Message button LED on the faceplate flash 500 milliseconds on 500 milliseconds off to indicate an entry is expected 2 To change the Alerting value press Depending on the current value the other value is selected and displayed For example if the current value is audible visual 1 pressing changes the value to 0 audible only the default If the current value is audible only 0 pressing changes the value to 1 audible visual All IP telephones except the 4601 display the following text left justified at the top of the display Save new value no yes The 4601 IP Telephone instead flashes both Message Waiting indicators 500 milliseconds on 500 milliseconds off to indicate an entry is expected 3 Press the button to terminate the procedure or the button to save the new value If you press the button all IP telephones except the 4601 display the following text New value being saved The new value is saved 60 4600 Series IP Telephone Installation Guide Manually Setting the DHCP Client Hardware Address Manually Setting the DHCP Client Hardware Address Use this procedure to manually set or change the Client Hardware Address if you use static addressing rather than DHCP 1 While the telephone is on hook and idle
8. Address es 3 of 5 92 4600 Series IP Telephone Installation Guide Error and Status Messages Table 3 Possible Error and Status Messages During Installation of 4600 Series IP Telephones continued Message Cause Resolution IP Address Error NAPT Error No Call Server Address Resetting No Ethernet No file server address No proxy found SIP only No Socket CAUSE Unnamed registration attempted but unnamed registration UNR is not enabled on Avaya Communication Manager for IP Telephones RESOLUTION Change CM settings to enable CAUSE A device between the telephone and the call server is invoking Network Address Port Translation which the 4600 Series IP Telephones do not support RESOLUTION Contact the System Administrator to remove or re administer the device CAUSE The system parameter MCIPADD does not contain at least one non zero IP Address or DNS Name causing the telephone to reset RESOLUTION Add the IP Address es using static addressing manual telephone setting updating the settings file or normally through DHCP administration CAUSE When first plugged in the IP telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 verify power is applied on the LAN to that jack etc Note that if the telephone is attached to a 30A switched hub upon loss of Ethernet connectivity the usual No Ethernet m
9. TFTP HTTP Processing The IP telephone connects to the TFTP or HTTP HTTPS server and looks for an upgrade script file During TFTP or HTTP processing for the 4601 4601 IP Telephone both Call Appearance Line indicators flash continuously 500 milliseconds on 500 milliseconds off while all other LEDs remain lit If the appropriate information cannot be discerned or is missing both of the 4601 s Call Appearance Line indicators flutter 50 milliseconds on 50 milliseconds off three times All other 4601 4601 LEDs remain lit and a reset occurs The TFTP or HTTP server sends and identifies an upgrade script The read request packet might have to be sent several times Each time the RRQ message is sent all IP telephones except the 4601 4601 display one of the following messages TFTP HTTP N uri WWW XXX YYY ZZZ For TFTP is the number of TFTP requests made by the telephone and WWW Xxx yyy ZZZ is the IP Address of the current TFTP request For HTTP n is the number of HTTP requests made by the telephone and uri is the URI for the current HTTP request While the upgrade script file is being downloaded all IP telephones except the 4601 4601 display the following message 46xxUPGRADE SCR n KB received where n is the number of KBs received from the TFTP server Issue 5 November 2006 39 4600 Series IP Telephone Installation 3 While the application file is downloaded to the IP telephone all IP tel
10. press the following seguence of keys on the telephone s faceplate Mute 2 4 2 337 Mute CHADDR Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works All IP telephones except the 4601 display the following text left justified at the top of the display chaddr dddddd New where dddddd is the value of NVCHADDR the system variable for the DHCP Client Hardware Address Because it does not have a display the 4601 IP Telephone s Call Appearance Line a s indicator winks out the current NVCHADDR value 600 milliseconds on 200 milliseconds off If the current value is zero Call Appearance Line a s indicator flutters five times 50 milliseconds on 50 milliseconds off instead of winking After the 4601 displays the current value the Message Waiting indicator at the top of the telephone and the Message button LED on the faceplate flash 500 milliseconds on 500 milliseconds off to indicate an entry is expected 2 To change the Client Hardware Address value enter a valid client hardware address This value is usually the MAC address which DHCP then converts to an integer preceded by Zeroes The 4601 provides feedback for each digit as you enter it using both Call Appearanc
11. 3 Press the button to terminate the procedure or the button to save the new values If you press the button the following text displays New value being saved The new values are saved and the user interface is restored to its previous state 4 If a new value was not entered before the first time the button was pressed the following text displays No new values OK Pressing the button ends the procedure and restores the value to its previous state Group Identifier Use the following procedure to set or change the Group Identifier Note Perform this procedure only if the LAN Administrator instructs you to do so The 4601 IP Telephone does not support the Group Identifier 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 4 7 6 8 7 Mute GROUP Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The following text displays left justified at the top of the display Group ddd New _ where ddd is the Group value Issue 5 November 2006 67 Local Administrative Options 2 Enter a valid Group value 0 999 If a value different from the curre
12. 4600 Series IP Telephone Installation 3 Enter the 802 1X password using up to 12 numeric characters and press Note For security purposes an asterisk displays in place of each digit entered 4 The telephone displays the following Waiting for 802 1X authentication 5 If authentication is successful the telephone stores a new ID and password in reprogrammable non volatile memory and starts the DHCP process If unsuccessful the telephone displays a failure message and repeats the authentication process from Step 1 DHCP Processing The IP telephone sends a request to the DHCP server and invokes the DHCP process 1 The telephone displays one of the following messages DHCP S secs DHCP S secs DHCP S secs to program VLAN ID N where sis the number of seconds that have elapsed since DHCP was invoked The message on the left appears if 802 1Q tagging is off and access to local programming procedures is not disabled or restricted See Chapter 3 Local Administrative Options for specifics The middle message appears if 802 1Q tagging is on and access to local programming procedures is disabled or restricted If the left and middle messages alternate every two seconds 802 1Q tagging is on When both messages alternate access to local programming procedures is not disabled or restricted Finally the message on the right appears if 802 1Q tagging is off and access to local programming
13. Communication Manager Software and Firmware Compatibility Matrix on the Avaya support Web site http www avaya com support Note Checklist item 2 applies only to H 323 telephones 3 The Avaya Media Server is configured correctly as described in the documentation listed in Related Documents on page 13 Note This checklist item applies only to H 323 telephones The DHCP server and application are administered as described in the 4600 Series IP Telephone LAN Administrator Guide The TFTP or HTTP server and application are administered as described in the 4600 Series IP Telephone LAN Administrator Guide The upgrade script and application files from the Avaya Support Web site are loaded correctly on the TFTP server If applicable the LDAP and DNS servers are administered as described in the 4600 Series IP Telephone LAN Administrator Guide This is a consideration only for 4610SW 4620 4620SW 4621SW 4622SW 4625SW and 4630 4630SW installations 8 If applicable the Voice Mail and or Web Messaging servers are administered as described in the 4600 Series IP Telephone LAN Administrator Guide This is a consideration only for 4630 4630SW installations 9 If applicable the WML server is administered as described in the 4600 Series IP Telephone LAN Administrator Guide This is a consideration only for 4610SW and 4620 4620SW 4621SW 4622SW 4625SW installations Note Any or all of the servers mentioned in items 4 9 can be co reside
14. Disable Enable Event Logging Disable Enable Event Logging Use the following procedure to enable or disable logging of system events 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 5 6 4 Mute LO G Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works 2 After entry of the command sequence all telephones except the 4601 display the following text depending on the current value of the system parameter NVLOGSTAT Log Status change OK where status is the type of logging indicated by the NVLOGSTAT value defined as e Status is disabled when NVLOGSTAT 0 e Status is emergencies when NVLOGSTAT 1 e Status is alerts when NVLOGSTAT 2 e Status is critical wnen NVLOGSTAT 3 e Status is errors when NVLOGSTAT 4 e Status is warnings when NVLOGSTAT 5 e Status is notices when NVLOGSTAT 6 e Status is information when NVLOGSTAT 7 e Status is debug when NVLOGSTAT 8 3 To change the logging status press Depending on the current value the next sequential valid NVLOGSTAT value is selected and displayed as the status For example if the current value is alerts 2 pressing changes
15. Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL http www avaya com support Related Documents e DEFINITY ECS Enterprise Communication Server Documentation Release 8 4 This document describes how to administer a DEFINITY ECS switch with Release 8 4 software e DEFINITY ECS Enterprise Communication Server Documentation Release 9 This document describes how to administer a DEFINITY ECS switch with Release 9 software e DEFINITY ECS Enterprise Communication Server Documentation Release 10 This document describes how to administer a DEFINITY ECS switch with Release 10 software e Avaya Communication Manager Software Documentation Release 1 1 This document describes how to administer a switch with Avaya MultiVantage Release 1 1 software e Avaya Communication Manager Software Documentation Release 1 2 This document describes how to administer a switch with Avaya Communication Manager Release 1 2 software e Avaya Communication Manager Software Documentation Release 1 3 This document describes how to administer a switch with Avaya Communication Manager Release 1 3 software e Avaya Communication Manager Software Documentation Release 2 0 This document describes how to administer a switch with Avaya Communication Manager Release 2 0 software Avaya Communication Manager Software Documentation Release 2 1 This document describes how to admini
16. File and Upgrade Script File in the 4600 Series IP Telephone LAN Administrator Guide Document Number 555 233 507 For information on setting or changing the SIG parameter see Signaling Protocol Identifier on page 78 Table 1 H 323 to SIP and SIP to H 323 Conversion Chart To convert this To this type Environment type of telephone oftelephone Then H 323 centric H 323 in use SIP Perform the Mute SIG procedure to change the SIG parameter value from default to 2 SIP For information see Signaling Protocol Identifier on page 78 Press to save the SIG parameter change Restart the telephone as covered in Restart the Telephone on page 77 H 323 centric H 323 factory set SIP Connect the telephone to a power source and to the network As soon as you see the DHCP prompt press to enter manual programming mode Press multiple times to accept the existing values until the telephone displays Enter command Perform the Mute SIG procedure and change the value from default to 2 SIP Press to save the SIG parameter change Restart the telephone as covered in Restart the Telephone on page 77 1 of 2 Issue 5 November 2006 43 4600 Series IP Telephone Installation Table 1 H 323 to SIP and SIP to H 323 Conversion Chart continued To convert this To this type Environment type of telephone oftelephone Then H 323 centric SIP H 323 SIP centric SIP H 323 SIP centric H 32
17. LAN powering Telephone models with a designation have the same appearance user interface and functionality as their non plus counterparts The telephone models have twice as much memory and are RoHS compliant lead free This document describes the installation of these telephones For details about using the features provided by the telephones see the user documentation for each telephone For information about desk or wall mounting any of the 4600 IP Telephone Series see the instructions boxed with the telephone Wall or desk mount instructions are also available on the Avaya support Web site Software As shipped from the factory the 4600 Series IP Telephones may not contain sufficient software for registration and operation When the telephone is first plugged in a software download from a TFTP or HTTP server is initiated The software download gives the telephone the functionality of an Avaya IP Telephone 18 4600 Series IP Telephone Installation Guide Pre Installation Checklist For downloads of software upgrades the Avaya Media Server provides the capability for a remote restart of the IP telephone As a conseguence of restarting the telephone automatically restarts reboot procedures which result in a download if new software is available Pre Installation Checklist Before plugging in the 4600 Series IP Telephone verify that all the following reguirements are met Failure to do so prevents the telephone from worki
18. Press the button to continue the procedure The following text displays left justified at the top of the display while the system values are reset to defaults Resetting values Once the system values are reset the following prompt displays Restart phone no yes Issue 5 November 2006 99 Restart Scenarios 3 Press the key to terminate the procedure without restarting the telephone Press the key to restart the telephone The remainder of the procedure depends on the status of the boot and application files If this condition applies See Boot File Needs to be Upgraded Boot File Needs to be Upgraded on page 100 Latest Boot File Loaded No Application File or Latest Boot File Loaded No Application File Needs to be Upgraded Application File or Application File Needs to be Upgraded on page 103 Latest Boot File and System Specific Latest Boot File and System Specific Application File Already Loaded Application File Already Loaded on page 105 Boot File Needs to be Upgraded Use the following procedure to upgrade the Boot file Note A boot file rarely needs to be upgraded Perform this procedure only at Avaya s reguest 1 The following message displays Restarting 2 While the hardware is being initialized the following message displays Initializing 3 While either the application file if there is one or the boot code is uncompr
19. Press the button to save the new values you entered The following message displays New values being saved Once the new values are stored the telephone is reset If a new boot program is downloaded from the TFTP server after you enter static addressing information you must reenter your static addressing information Issue 5 November 2006 57 Local Administrative Options Disable Enable Automatic Gain Control Use the following procedure to turn automatic gain control for the handset headset and or the Speaker on or off 1 While the telephone is on hook and idle press the following seguence of keys on the faceplate of the telephone Mute 2 4 2 4 Mute AG C Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works After entry of the command sequence all telephones except the 4601 display the following based on the current value of the system value AGCHAND If AGCHAND 1 Handset AGC on O off OK If AGCHAND 0 Handset AGC off l on OK To change the AGC Handset value from On to Off press 0 To change the AGC Handset value from Off to On press 1 If the telephone has a Headset interface one of the following displays based on the
20. While either the application file if there is one or the boot code is uncompressed into RAM the following message displays Loading 5 secs 4620 031225 app 4035 KB This message counts the seconds as the application file 4620 031225 app in this example is being written into RAM 4 When control is passed to the code in RAM the following message displays Starting 5 The telephone detects and displays the speed of the Ethernet interface in Mbps thatis 0 10 or 100 The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC 6 The software determines whether sufficient IP Address information was downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message displays while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes 7 The following message displays while the TFTP or HTTP process is invoked TFTP n HTTP N uri WWW XXX YYY ZZZ The number increments once per second until the TFTP or HTTP server responds 8 The following message displays while the upgrade script is downloaded from the TFTP server 46XXUPGRADE SCR n KB received
21. all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works 2 After entry of the command sequence all telephones display the following text 802 1x setting change OK where setting is the current value of the system value DOTIX 802 1X Supplicant Mode defined as e Unicast Supplicant operation only with PAE multicast pass thru without Logoff if setting 0 e Unicast Supplicant operation only with PAE multicast pass thru and proxy Logoff if setting 1 e Unicast or multicast Supplicant operation without PAE multicast pass thru or proxy Logoff if setting 2 3 To change the mode value press Depending on the current value the next sequential valid mode value is selected and displayed as the setting For example if the current value is Pass thru 0 pressing changes the value to 1 Pass thru with Logoff If the current value is Supplicant mode 2 pressing changes the value to 0 Pass thru If a value different from the current 802 1 X value is entered all telephones except the 4601 display the following text left justified at the top of the display Save new value no yes 4 Press the button to terminate the procedure or the button to save the new value If you press the button all telephones except the 4601 display the following text New value being saved The telephone saves the new value Issue 5 November 2006 53 Local
22. current value of the system value AGCHEAD If AGCHEAD 1 Headset AGC on O off OK If AGCHEAD 0 Headset AGC off l on OK If the telephone does not have a headset interface proceed to Step 5 To change the AGC Headset value from On to Off press 0 To change the AGC Headset value from Off to On press 1 One of the following displays based on the current value of the system value AGCSPKR If AGCSPKR 1 Speaker AGC on O off OK If AGCSPKR 0 Speaker AGC Off l on OK 58 4600 Series IP Telephone Installation Guide Visual Audible Alerting Procedure 5 To change the AGC Speaker value from On to Off press 0 To change the AGC Speaker value from Off to On press 1 If a value different from the current AGCHAND value and or the current AGCHEAD value and or the current AGCSPKR value is entered all telephones except the 4601 display the following text left justified at the top of the display Save new value no yes 6 Press the button to terminate the procedure or the button to save the new value s If you press the button all telephones except the 4601 display the following text New value being saved The telephone saves the new value s Visual Audible Alerting Procedure Use this procedure to set or change the Alerting mode As of software Release 2 2 all 4600 Series IP Telephones can alert a user to incoming calls audibly the default or both
23. extension or password Telephones registered unnamed have limited functionality For more information see Unnamed Registration on page 45 All IP telephones except the 4601 4601 display the following prompt for a password Password _ OK 40 4600 Series IP Telephone Installation Guide Downgrading Avaya IP Telephones H 323 Only 2 Enter the password ending with the button The 4601 4601 provides LED and button click feedback for each digit upon entry To register the telephone without the extension or password unnamed press only the button or make no entry and wait 60 seconds Except for the 4601 and 4601 the extension is visible as you enter it but the password displays as asterisks The 4601 4601 just provides LED and button click feedback for password entry 3 If entered the system determines whether the extension is in use and if the password is valid 4 Successful completion of this process produces the dial tone The IP telephone was installed successfully Downgrading Avaya IP Telephones H 323 Only A Important We strongly recommend that you upgrade DEFINITY to the latest release rather than take the extreme steps in this section There is no reason currently known to downgrade any Avaya IP Telephone except to install a 4612 or 4624 IP Telephone on a DEFINITY switch with a release prior to R9 5 CAUTION Never attempt to downgrade an Avaya 4630 IP Telephone with a release earlier
24. filename ext CCCCCCCCCC CCCCCCCCCC CCCCCCCCCC n Up to 21 ASCII characters IP Address and port of call server currently in use if any otherwise 0 0 0 0 If system parameter DOT1X 0 If system parameter DOT1X 1 If system parameter DOT1X 2 Up to 3 ASCII numeric characters GROUP Upto 8 ASCII characters depending on the system specific signaling protocol H 323 SIP etc currently being used Up to 16 ASCII characters name of the application code file big app currently stored in the telephone Ethernet connection From 2 to 7 ASCII characters either 100Mbps 10 Mbps or No Up to 16 ASCII characters Name of the boot code file little app currently stored in the telephone Up to 10 ASCII characters DSP code version Up to 10 ASCII characters DSP hardware version displayed only if a DSP hardware version identifier is available Build identifier Up to 1 ASCII characters DHCP standard flag If 1 the telephone strictly follows the DHCP standard by giving up IP Addresses when the DHCP lease expires If 0 the telephone uses the IP Address until it detects a reset or a conflict 3 of 4 Issue 5 November 2006 89 Troubleshooting Guidelines Table 2 Viewing Parameter Values continued Name System Value Format Audio nnn Audio environment selection index 0 Environment to 107 the AUDIOENV system value Handset n The AUDIOSTHS system val
25. following seguence of keys on the faceplate of the telephone Mute 73738 Mute RESET Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The 4601 IP Telephone flashes both Message Waiting Indicators 500 milliseconds on 500 milliseconds off to indicate user input is expected All other IP telephones display the following text left justified at the top of the display Reset values no yes 2 Press the button to reset values to their defaults or to continue a restart without resetting the values to their defaults Pressing the pound sign to reset the system values on a 4601 IP Telephone produces a confirmation tone The 4601 s Message Waiting indicators illuminate but do not flash to indicate no entry is allowed while the system values are being reset All other phones display the following text left justified at the top of the display while the system values are reset to defaults Resetting values Once the system values are reset the following prompt displays on all IP telephones except the 4601 Restart phone no yes 3 Press the key to terminate the procedure without restarting the telephone Press the key to rest
26. for the Restart Process 99 Intended Audience for this document 8 Self Test Procedure 0 82 Interface Control 68 Signaling Protocol Identiier 78 IP Telephone Models 18 SIP Centric description LL 42 Site Specific Option Number Setting 79 SoftWare e sim ili oe mu al t ee A 18 L Static Addressing L2Q Tagging Control setting 81 Installation ee i 54 Local Administrative Options 47 Pre Installation Checklist 54 Local Administrative Procedures About 51 System Values Reset 75 LOG Procedure LL 71 T M Tagging Control L2Q 81 Media Server Registration 40 Technical Support mi Terms Used in This Guide Test Procedures s o s s 19 Sa miks i a 82 O TFTP HTTP Processing ooo aaa Online Documentation aoa oaoa a 13 e 090 Optional Items for Some IP Telephones 21 ae Error and Status Messages Error Conditions P for 4601 IP Telephone Guidelines for Parameter Values Viewing 87 Power Interruption 000 Power Interruption 2 2 22 ee eee 86 View Administrative Option Powering the 4600 IP Telephone 22 Turning Off the Backlight 73 Pre Installation Checklist 0 19 Pre Installation Checklist for
27. keys on the faceplate of the telephone Mute 8 4 3 9 Mute VIEW Note Press the Mute button momentarily Do not press this key while pressing other keys The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The following text displays left justified at the top of the display View settings next exit 2 Press the button at any time during viewing to display the next name and system value pair from Table 2 The first pair returns after the last pair displays Press the button at any time during viewing to terminate the procedure and restore the user interface to its previous state The names and values display in the following order Table 2 Viewing Parameter Values Name System Value Format Model 46ccDccc Up to 8 ASCII characters Model Phone SN cccccccccccc Telephone Serial Number up to 18 CCCCCCCC ASCII characters which display on both lines 1 of 4 Issue 5 November 2006 87 Troubleshooting Guidelines Table 2 Viewing Parameter Values continued Name System Value Format PWB SN CCCCCCCCCCCC Printed Wiring Board circuit board CCCCCCCC Serial Number up to 18 ASCII characters which display on both lines Applies to all telephones with a display except 4602 4602SW 4602SW and 4610SW PWB nnnnnnnnn 9 ASCII numeric characters
28. nnn or nnn nnn nnn nnn New _ Mask _ where nnn nnn nnn nnn is the value of the IP netmask 6 Enter the IP netmask followed by the button The following message displays nnn nnn nnn nnn FileSv nnn nnn nnn nnn or FileSv _ New _ where nnn nnn nnn nnn is the value of the TFTP server IP Address 7 Enter the TFTP HTTP Server IP Address followed by the button One of the following texts displays left justified at the top of the display depending on the current status of 802 1Q If 802 1Q is off 802 10 off l on OK If 802 1Q is on 802 1Q on O off OK 8 Press the 1 or 0 button to turn 802 1Q on or off respectively The display is updated to show the current status of 802 1Q 56 4600 Series IP Telephone Installation Guide 10 Static Addressing Installation Press the button to continue the procedure without changing the displayed status of 802 1Q The following text displays left justified at the top of the display VLAN ID dddd New _ where ddddis the value of the 802 1 VLAN ID Enter a valid value between 0 and 4094 for the new value of the 802 1 VLAN ID The following message displays VLAN test ddd New _ where ddd is the value of the DHCPOFFER wait period Enter a valid value between 0 and 999 for the new value of the DHCPOFFER vait period The following message displays Save new values no yes
29. of the application file in the telephone is the same as APPNAME System specific registration with the Avaya media server is invoked Upon completion of registration dial tone is available on the telephone 106 4600 Series IP Telephone Installation Guide Index Index Numerical B 4600 Series IP Telephone Backlight Procedure 0 73 Assemblingthe 0 22 Boot File upgrading the 100 Installation LL 17 Models os e sott le ants ae 18 Optional Items for a oaoa a 21 C Powering the 2 ee ee eee ee 22 Clear Procedure LL 62 Requirements 21 Client Hardware Address 61 64 Restart LL 77 Computer Telephony Integration CTI kolis 4601 IP Telephone Enable Disable 65 Entering Data for 0 50 Connection Jacks Troubleshooting 0 95 for 4601 4601 4602 4602SW 4602SW IP 4601 4601 4602 4602SW 4602SW IP Telephone Telephones 0 26 27 Connection Jacks 26 27 for 4606 4612 4624 IP Telephones 24 4602 4610SW 4620SW 4621SW IP Telephones for 4610 4620 4620SW 4621 SW 4622SW Converting to from SIP 43 4625SW 4630SW IP Telephones 28 29 4606 461 2 4624 IP Telephone Connection Jacks 24 for4610SW IP Telephones 33 04 4610 4620 4620SW 4621 SW 4622SW 4625SW for 4630 IP Telephones 30 4630SW IP Telephone for 4630SW IP Telepho
30. pad causes the appropriate indicator to flutter three five 50 milliseconds on 50 milliseconds off Then the 4601 flashes both Message Waiting indicators 500 milliseconds on 500 milliseconds off to indicate an entry is expected For all IP telephones except the 4601 if a value different from the current SSON value is entered the following text displays left justified at the top of the display Save new value no yes 80 4600 Series IP Telephone Installation Guide Setting L2Q Tagging Control 4601 Only 3 Press the button to terminate the procedure or the button to save the new value If you press the button all IP telephones except the 4601 display the following text New value being saved All phones save the new value and restore the user interface to its previous state Setting L2Q Tagging Control 4601 Only Use the following procedure to set the layer 2 802 1Q framing parameter manually for the 4601 IP Telephone only 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 8 2 4 Mute T A G Note Press the Mute button momentarily Do not press this button while pressing other keys buttons Pressing the Hold button instead of the Mute button also works Because it does not have a display the 4601 IP Telephone s Call Appearance Line indicators wink out the current NVL2Q value Valid values are e 1 ON en
31. procedures is disabled or restricted 2 The DHCP server provides IP Addresses for the following hardware e The IP telephone e The TFTP or HTTP server e The TN799B C or D Control LAN C LAN circuit pack on the media server for IP telephones supporting H 323 protocol The 4601 and 4601 cannot display messages Therefore if the DHCP process locates the required information the 4601 s Call Appearance Line b indicator flashes continuously 500 milliseconds on 500 milliseconds off while all other LEDs remain lit If the appropriate information cannot be discerned or is missing the 4601 s Call Appearance Line a indicator flutters 50 milliseconds on 50 milliseconds off three times while all other LEDs remain lit and a reset occurs 38 4600 Series IP Telephone Installation Guide Dynamic Addressing Process 3 Using the list of gateway IP Addresses provided by the DHCP server the telephone performs a router check The telephone cycles through the gateway IP Addresses with ARPs or pings until it receives a response During this search the 4601 s Call Appearance Line b indicator flashes continuously 500 milliseconds on 500 milliseconds off All other 4601 LEDs remain lit When the router is located the TFTP or HTTP process starts If no router is found for a 4601 4601 IP Telephone its Call Appearance Line b flutters 50 milliseconds on 50 milliseconds off three times All other 4601 LEDs remain lit and a reset occurs
32. 02SW IP Telephone Option B m m ee m Optional facultatif optionale opcional DSS 4624 Issue 5 November 2006 27 4600 Series IP Telephone Installation Figure 4 Connection Jacks on a 4610 4620 4620SW 4621SW 4622SW 4625SW 4630SW IP Telephone Option A I e gt VHN Note The 4622SW does not have a E _ na handset but instead can acultatif optionale support a second headset opcional 28 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Figure 5 Connection Jacks on a 4610 4620 4620SW 4621SW 4622SW 4625SW 4630SW IP Telephone Option B A 4 ut Millan VL Note The 4622SW does not have a m mm ma m Optional handset but instead can fecultait support a second headset optionale opcional Issue 5 November 2006 29 4600 Series IP Telephone Installation Figure 6 Connection Jacks on a 4630 IP Telephone I l l l l l I l l I l I au m m optional facultatif optionale opcional 30 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Figure 7 Connection Jacks on a 4630SW IP Telephone Option A R 4 Tie By m 59 2 VALLI uP m m es Optional facultatif optionale opcional Issue 5 November 2006 31 4600 Series IP Telephone Installation Figure 8 Connection Jacks on a 4630SW IP Telephone Option B m E Optional facultatif optionale opcional 32 4600 Ser
33. 3 in use SIP SIP centric H 323 factory set SIP Perform the Mute SIG procedure to change the SIG parameter value from 2 SIP to default H323 For information see Signaling Protocol Identifier on page 78 Press to save the SIG parameter change Restart the telephone as covered in Restart the Telephone on page 77 Save the change amp restart telephone Perform the Mute SIG procedure to change the SIG parameter value from default to 1 H323 For information see Signaling Protocol Identifier on page 78 Press to save the SIG parameter change Restart the telephone as covered in Restart the Telephone on page 77 Perform the Mute SIG procedure to change the SIG parameter value from 1 H323 to default SIP For information see Signaling Protocol Identifier on page 78 Press to save the SIG parameter change Restart the telephone as covered in Restart the Telephone on page 77 No action is required because the Signaling Protocol Identifier SIG defaults to SIP Upon power up amp network connection the telephone automatically downloads the proper SIP files from SES CM 2 of 2 44 4600 Series IP Telephone Installation Guide Unnamed Registration Unnamed Registration As of Release 2 4 4600 Series IP Telephones support unnamed registration A telephone can register with the call server and receive limited service without reguiring an extension and passwor
34. 7 This document provides information on how to desk or wall mount a 4601 or 4602 4602SW IP Telephone and a 4602 4602SW SIP IP Telephone 4610SW IP Telephone Stand Instructions 555 233 165 This document provides information on how to desk or wall mount a 4610SW IP or SIP IP Telephone 4620 4620SW 4621SW 4622SW 4625SW IP Telephone Stand Instructions 16 300299 This document provides information on how to mount a 4620 4620SW 4621SW 4622SW 4625SW IP or 4620SW 4621SW SIP IP Telephone on a wall e EU24 EU24BL Expansion Module User Guide 555 250 702 This document provides detailed information about the EU24 EU24BL Expansion Module The EU24 EU24BL is an optional attachment that provides additional Feature buttons for the 4620 4620SW 4621SW 4622SW or 4625SW IP Telephones e EU24 EU24BL Installation and Safety Instructions 555 233 136 This document provides detailed installation instructions for the EU24 EU24BL Expansion Module Customer Support For 4600 Series IP Telephone support call the Avaya support number provided to you by your Avaya representative or Avaya reseller Information about Avaya products can be obtained at the following URL http www avaya com support 16 4600 Series IP Telephone Installation Guide Chapter 2 4600 Series IP Telephone Installation Introduction The 4600 Series IP Telephone product line uses Internet Protocol IP technology with Ethernet interfaces The IP telephones supplement
35. AVAYA 4600 Series IP Telephone Installation Guide 555 233 128 Issue 5 November 2006 2006 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subseguent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the products ser
36. Administrative Options Pre Installation Checklist for Static Addressing Before performing static addressing verify that all the requirements listed in the Requirements to Verify about the Network section of the Pre Installation Checklist are met You do not have to consider item 4 on page 20 as it refers to the DHCP server In addition you must have the values for the following parameters Failure to do so can cause data entry errors that prevent the telephone from working Such errors can also have a negative impact on your network Print copies of this checklist for each subnet 0 1 The IP Address of the media server gatekeeper H 323 or the Registration Server SIP jy 2 The transport layer port number of the address of the Management Complex media server gatekeeper applicable only to telephones running H 323 software Although this can be a value between 0 and 65535 the default value is 1719 Do not change this value unless it conflicts with an existing port assignment For SIP the transport layer port number of the Registration Server the default is 5060 3 The IP Address of the gateway router 4 The IP netmask O 5 The IP Address of the TFTP server Oo Static Addressing Installation The usual way to assign IP Addresses to IP telephones is the automatic method described in Dynamic Addressing Process There might be times however when manual assignment of IP Addresses is desired CAUTION St
37. CAUSE The registration server does not recognize the extension and password RESOLUTION Reenter the extension and password If the condition persists contact the System Administrator for assistance CAUSE The PBX has rejected registration for an unspecified reason RESOLUTION Consult your Avaya Media Server administration and troubleshooting documentation CAUSE The PBX rejects the registration request RESOLUTION Verify administration to ensure the telephone s proper IP Address extension and password are being used CAUSE The PBX does not recognize the set type RESOLUTION Ensure the PBX is properly administered to expect the appropriate telephone for the IP Address and extension 5 of 5 94 4600 Series IP Telephone Installation Guide Troubleshooting the 4601 IP Telephone Troubleshooting the 4601 IP Telephone Because the 4601 IP Telephone lacks a display it uses its LEDs to indicate status and error situations In Table 4 the Messages shown in the first column correspond to the eguivalent conditions described in Table 3 Rather than displaying messages the 4601 turns its LEDs on and off to indicate status or an error condition LED indication is described in the second column of this table In addition not all conditions result in unigue LED indications Table 4 Possible Error and Status Messages During Installation of the 4601 IP Telephone Message Visual Indication Cause Resolution Extension V
38. ELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Third party Components Certain software programs or portions thereof included in the Product may cont
39. ISUAL INDICATION Message Waiting indicators at top of telephone Error and the left middle of the faceplate display a broken flutter for a total of 5 cycles with one cycle being alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off CAUSE The PBX does not recognize the extension entered or cannot find a valid gatekeeper RESOLUTION Confirm the extension is correct and is correctly administered on the switch Then try registration again taking particular care to enter the extension accurately Extension VISUAL INDICATION If the extension is currently being used and a first in Use registration attempt is made the Message Waiting indicators at the top of telephone and left middle of the faceplate display a broken flutter alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off five times then flash continuously awaiting user entry Making a second registration attempt using the same extension causes the Message Waiting indicators to display a continuous broken flutter alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off In addition Call Appearance Line b s LED flashes continuously until either the or 4 button is pressed CAUSE The PBX detects an extension conflict with an existing set or Softphone RESOLUTION You can force the current telephone to register and there
40. Restart phone no yes The 4601 IP Telephone instead flashes both Message Waiting indicators 500 milliseconds on 500 milliseconds off to indicate an entry is expected Press the asterisk key to terminate the procedure without restarting the telephone Press the pound key to restart the telephone The remainder of this procedure depends on the status of the boot and application files See Appendix A Restart Scenarios Site Specific Option Number Setting CAUTION Do not perform this procedure if you are using static addressing Perform this procedure only if you are using DHCP and the LAN administrator instructs you to do this Use the following procedure to set the Site Specific Option Number SSON 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 7 6 6 Mute S S O N Issue 5 November 2006 79 Local Administrative Options Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do nothave a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works All IP telephones except the 4601 display the following text left justified at the top of the display SSON ddd New _ where ddd is the value of SSON Because it does not have a dis
41. Self Test Procedure For self testing use the following procedure 1 To invoke 4600 Series IP Telephone self test procedures press the following seguence of keys on the faceplate of the telephone Mute 8 3 7 8 Mute TEST Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 and 4630SW IP Telephones do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The 4690 IP Conference Telephone does not support this feature For the 4606 4612 and 4624 IP Telephones the telephone illuminates each column of red and green LEDs associated with administrable buttons sequentially for 0 5 second from left to right across the telephone This cycle then repeats The Speaker Mute LED and the message waiting LED illuminate along with the closest column of LEDs Buttons generate a button click if pressed but do not generate any system specific signaling messages DTMF or invoke Speaker or Mute operation Telephones with displays show the following text left justified at the top of the display for 1 second after self test is invoked Self test end 82 4600 Series IP Telephone Installation Guide Self Test Procedure For 4602 4602SW 4606 4610SW 461 2 4620 4620SW 4624 4625SW IP Telephones a block character with all pixels on then displays in all display character locations for 5 seconds D
42. Static Addressing 54 U Q Unnamed Registration Upgrade QoS Option Setting 73 ApplicationFile Boot File 108 4600 Series IP Telephone Installation Guide V View Administrative Option 87 Visual Alerting a a a a a a a 59 W What s New LL 10 Issue 5 November 2006 Index 109 Index 110 4600 Series IP Telephone Installation Guide
43. The telephone is providing feedback after an entry of one or more numeric digits from 1 to 9 The telephone is providing feedback after an entry of 0 zero Attempts to enter invalid data are rejected and the telephone emits an error beep Press the button to go to the next step To backspace within a field press Call Appearance a s Line button The following chart provides specific 4601 data entry telephone interaction information Then The Message Waiting indicator at the top of the telephone and the Message button LED on the faceplate flash 500 milliseconds on 500 milliseconds off Call Appearance Line a s indicator winks 200 milliseconds on 50 milliseconds off n times for digit n For example if you press 2 as the first digit of a value like the SSON Call Appearance Line a s indicator winks two times For values having more than one digit with a second numeric digit from 1 to 9 Call Appearance Line b s indicator winks 200 milliseconds on 50 milliseconds off n times for digit n For example if you press 4 as the SSON s second digit Call Appearance Line b s indicator then winks four times Each subsequent digit of a specific value causes Call Appearance Lines a and b to alternate winks Pressing 0 zero for a value causes the appropriate Call Appearance Line indicator to flutter five times 50 milliseconds on 50 milliseconds off 10f2 50 4600 Series IP Telephone Installation Guide I
44. There are several H 323 to SIP or SIP to H 323 conversion scenarios and each scenario depends on whether the majority of your telephones are H 323 or SIP e H 323 Centric an environment where the majority of IP telephones are and will remain running H 323 software but some telephones will become SIP IP telephones In an H 323 centric environment the 46xxH323 software bundle must reside on the HTTP server and Communication Manager must be configured with the appropriate H 323 parameters To convert an individual telephone from H 323 to SIP both the SIP Enablement Services SES server and Avaya Communication Manager CM must be configured with the appropriate SIP parameters Any telephone in use prior to conversion must run Release 2 0 or greater software with a SIG parameter value of default H 323 See Table 1 the H 323 to SIP and SIP to H 323 Conversion Chart for conversion instructions e SIP Centric an environment where the majority of IP telephones are or will become SIP telephones running SIP software In a SIP centric environment the 46xxSIP software bundle must reside on the HTTP server and both SES and CM must be configured with the appropriate SIP parameters To convert an individual telephone from SIP to H 323 Avaya Communication Manager CM must be configured with the appropriate H 323 parameters Any telephone in use prior to conversion must run Release 2 0 or greater software with a SIG parameter value of
45. abled e 2 OFF disabled e 3 AUTO the default The single digit value is represented by Call Appearance Line a which winks the number of times represented by the current L2Q value 600 milliseconds on 200 milliseconds off If the current value is zero AUTO Call Appearance Line a s indicator flutters five times 50 milliseconds on 50 milliseconds off instead of winking After displaying the current L2Q value the Message Waiting indicator at the top of the telephone and the Message button LED on the faceplate flash 500 milliseconds on 500 milliseconds off to indicate an entry is expected 2 Enter a valid value 1 2 or 0 for the L2Q 802 1Q framing parameter The 4601 provides feedback for the digit as you enter it using Call Appearance Line a For example if the L2Q value is 2 pressing the number 2 on the dial pad causes Call Appearance Line a s indicator to wink two times Pressing 0 zero on the dial pad causes Issue 5 November 2006 81 Local Administrative Options Call Appearance Line a s indicator to flutter three times 50 milliseconds on 50 milliseconds off Then both Message Waiting indicators flash 500 milliseconds on 500 milliseconds off to indicate an entry is expected 3 Press the button to terminate the procedure or the button to save the new value If you press the button the 4601 saves the new value and resets the telephone to restore the user interface to its previous state
46. age 68 Event Logging Erode St Disable Enable Event Logging on page 71 Log off the telephone LOGOFF 5 6 4 6 3 3 Logoff on page 72 Turn Display Backlight Off Pp 8 3 3 Turning Off the Backlight on page 73 Quality of Service options DOS 7 6 7 QoS Option Setting on page 73 Reset the telephone ras 7 373 8 Reset System Values on page 75 Restart the telephone RESET 7373 8 Restart the Telephone on page 77 Signaling protocol identifier SIGA Signaling Protocol Release 2 0 and later only Identifier on page 78 Site Specific Option Number S S ON 7 7 6 6 Site Specific Option Number Setting on page 79 Layer 2 frame tagging control T A G 8 2 4 Setting L2Q Tagging 4601 4601 only Control 4601 Only on page 81 Test the telephone TEST 8 3 7 8 Self Test Procedure on page 82 View System Parameter VIRU 8 4 3 9 The View Administrative Values Option on page 87 2 of 2 52 4600 Series IP Telephone Installation Guide Set the 802 1X Operational Mode Set the 802 1X Operational Mode Use the following procedure to set or change the operational mode 1 While the phone is on hook and idle press the following seguence of keys on the faceplate of the telephone Mute 8 0 2 1 9 Mute 80 2 1 x Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For
47. ain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s Web site at http support avaya com ThirdPartyLicense Interference Using a cell mobile or GSM telephone or a two way radio in close proximity to an Avaya IP Telephone might cause interference Contents Chapter 1 Introduction 00 nan ma 7 About THIS GUIA 564466 8d A RAR Oe 7 Intended Audience 2 6 ee ee ee 8 Document Organizatlon 2 6 2c bi ii e dew eea 8 Change FISIO scesero e ESE SESE E EASES eo dda 9 What s New in This Release LL 10 Terms Used in This Guide 0 nan nan na 11 Conventions Used in This Guide 00 nan na 12 Symbolic Conventions 2 6 eee 12 Typographic Conventions 011 6664 Deda wee ewe Rae SOs 12 Online Documentation 82 22 kee i 13 Related Documents 2 1 eee nunnu nn nn 13 C stomer Suppo siii and io Pee eS SOBRE SERS 16 Chapter 2 4600 Series IP Telephone Installation 17 INIFGOGEHORi clio eS LS Se 17 IP Telephone Models 20 8b eee soe SSeS ee Sew SERS 18 ME a ska ea ak koda kd aes aaa em 18 Pre Installation Checklist ee 19 Assembling the 4600 Series IP Telephone
48. art the telephone The remainder of the procedure depends on the status of the boot and application files See Appendix A Restart Scenarios Issue 5 November 2006 77 Local Administrative Options Signaling Protocol Identifier Use the following procedure to set or change the Signaling Protocol Identifier A valid SIG Protocol Identifier is either 0 default 1 H 323 or 2 SIP Note Perform this procedure only if the LAN Administrator instructs you to do so 1 While the telephone is on hook and idle press the following seguence of keys on the faceplate of the telephone Mute 7 4 4 Mute SI G Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do nothave a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works All IP telephones except the 4601 display the following text left justified at the top of the display SIG protocol change OK where protocol is the telephone s signaling protocol H 323 SIP or default corresponding to the numeric identifier 1 2 or 0 Because it does not have a display the 4601 IP Telephone s Call Appearance Line a s indicator winks out the current SIG value 600 milliseconds on 200 milliseconds off One wink represents H 323 and two winks represent SIP If the current value is zer
49. ate display a broken flutter for a total of 5 cycles with one cycle being alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off then flash continuously awaiting user entry CAUSE The PBX does not recognize the password entered RESOLUTION Confirm the password is correct then try registration again taking particular care to enter the password accurately System busy VISUAL INDICATION Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or button is pressed CAUSE Most likely the number of IP endpoints on the PBX is already at maximum Less likely network resource is unavailable RESOLUTION The telephone was attempting to access the PBX and was not successful Check the resource being called upon for its availability If the resource appears operational and properly linked to the network verify that addressing is accurate and a that communication path exists in both directions between the telephone and the resource Press and use the same values to retry the process Or press to restart then re enter the extension and password System Error VISUAL INDICATION Message Waiting indicators at top of telephone and left middle of faceplate display a broken flutter continuously alternatin
50. atic addressing is necessary when a DHCP server is unavailable Because of the difficulties associated with static addressing we very strongly recommend that a DHCP server be installed and static addressing avoided 54 4600 Series IP Telephone Installation Guide Static Addressing Installation Note The displays on the 4602 4602SW 4602SW 4610SW 4612 4620 4620SW 4621SW 4622SW 4624 4625SW 4630 4630SW and 4690 IP Telephones accommodate 24 characters per line The display on the 4606 Telephone accommodates 16 characters per line Here and in the procedures that follow the example on the left shows the 4602 4602SW 4602SW 4610SW 4612 4620 4620SW 4621SW 4622SW 4624 4625SW 4630 4630SW and 4690 Telephones display The example on the right shows the 4606 Telephone s display Showing only one example means that example applies to all 4600 Series IP Telephones with displays The 4601 IP Telephone does not support static addressing Use the following procedure to invoke manual address information programming 1 Start manual address programming by performing one of the following steps a During normal DHCP processing press the key while to program displays during the DHCP process or b While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 2 3 3 7 Mute AD D R Note Press the Mute button momentarily Do not press this button wh
51. audibly and visually Visual alert is useful in noisy environments where an audible alert might not be heard or to tell at a glance which of several phones is ringing 1 While the telephone is on hook and idle press the following sequence of keys on the telephone s faceplate Mute 253 7 8 Mute ALE RT Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works All IP telephones except the 4601 display the following text left justified at the top of the display Alerting setting change OK Issue 5 November 2006 59 Local Administrative Options where setting corresponds the current Alert value NVALERT as specified in Chapter 4 of the 4600 Series IP Telephone LAN Administrator Guide e Setting is audible only when NVALERT 0 e Setting is audible visual when NVALERT 1 Because it does not have a display the 4601 IP Telephone s Call Appearance Line a s indicator winks out the current NVALERT value 600 milliseconds on 200 milliseconds off where one wink represents 0 for audible only and two winks represent 1 for audible visual If the current value is zero the default Call Appearance Line a s indicator flutters five times 50 milliseconds on
52. ays present the following text left justified at the top of the display gt gt gt gt gt gt gt gt OK where the number of chevrons gt characters corresponds to the value of the NVCONTRAST system variable 2 To lower the contrast press To increase the contrast press 0 If the contrast is already at the lowest or highest value when an asterisk or zero value is selected an error tone sounds If a value different from the current value of NVCONTRAST is entered the display updates immediately and the number of chevrons change accordingly 3 Repeat Step 2 as needed until the desired contrast is reached When the contrast is at the desired level press If selected contrast is equal to the NVCONTRAST value the procedure terminates If a new value was selected the following left justified text displays Save new value no yes 4 Press the button to terminate the procedure or the button to save the new value If you press the button all IP telephones except the 4601 display the following text New value being saved All phones save the new value 64 4600 Series IP Telephone Installation Guide Computer Telephony Integration CTI Enable Disable Computer Telephony Integration CTI Enable Disable Use the following procedure to enable or disable the CTI interface Note The default for the CTI interface is enabled The 4601 4601 4602 4602SW 4602SW an
53. by disconnect the other user by pressing The 4600 Series IP Telephone prompts you again for the extension and password If you enter the same extension and password you must confirm that you want to unregister the original user Press to unregister the original user and register the current telephone Then press to reset the telephone and enter a different extension and password If no action is taken within 20 minutes the telephone attempts re registration and repeats the process until you intervene or power is lost 1 of 3 Issue 5 November 2006 95 Troubleshooting Guidelines Table 4 Possible Error and Status Messages During Installation of the 4601 IP Telephone continued Message Visual Indication Cause Resolution IP address VISUAL INDICATION All LEDs are steadily lit except Call Appearance in use by Line a which is flashing another CAUSE The telephone has detected an IP Address conflict RESOLUTION DHCP restart is automatically initiated No user action reguired No Ethernet VISUAL INDICATION No LEDs flash when telephone is plugged in CAUSE Telephone is not receiving power or when first plugged in the IP telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 verify power is applied on the LAN to that jack etc Password VISUAL INDICATION Message Waiting indicators at top of telephone Error and left middle of facepl
54. cedures allow you to customize the 4600 Series IP Telephone installation for your specific operating environment This section provides a description of each local administrative option covered in this guide with references to the pages on which the option appears Local Programming Option Code See 802 1X Static addressing Automatic Gain Control Visual Alerting mode control Set the 802 1X Operational Mode on page 53 Static Addressing Installation on page 54 Disable Enable Automatic Gain Control on page 58 Visual Audible Alerting Procedure on page 59 80219 8 0 2 1 X A 1 DR 2 3 3 7 AGC 2 4 2 AGERT 5 38 7 8 1 of 2 Issue 5 November 2006 51 Local Administrative Options Local Programming Option Code See DHCP chaddr field value CHADDR 2 4 2 3 3 7 Manually Setting the DHCP Client Hardware Address on page 61 Clear values to factory EG ERR 6 2 207 Clear Procedure on defaults page 62 Contrast Control CONT 2 6 6 8 Adjusting the Contrast Control on page 64 Computer Telephony OTT 2 8 4 Computer Telephony Integration Integration CTI Enable Disable on page 65 FKEU XMOD Enable FKEU 3 5 3 8 4 Enabling Disabling the Disable FKEU XMOD Interface on page 66 Group Identifier Gon 040827 Group Identifier on Release 2 0 and later only page 67 PC Ethernet Interface INT 4 6 8 Interface Control on p
55. conds followed by 500 milliseconds off until either the or button is pressed CAUSE The PBX does not recognize the set type RESOLUTION Ensure the PBX is properly administered to expect the appropriate telephone for the IP Address and extension Press and use the same values to retry the process Or press to restart then re enter the extension and password 3 of 3 Issue 5 November 2006 97 Troubleshooting Guidelines 98 4600 Series IP Telephone Installation Guide Appendix A Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files This appendix explains the different scenarios possible Note The display messages shown in this appendix do not apply to the 4601 IP Telephone Restart the Telephone Use the following procedure to restart the telephone 1 While the telephone is on hook and idle press the following seguence of keys on the faceplate of the telephone Mute 7 37 3 8 Mute RESET Note Press the Mute button momentarily Do not press this key while pressing other keys The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The following text displays left justified at the top of the display Reset values no yes 2
56. d 4690 do not support the CTI interface In addition only telephones with H 323 software support the CTI interface 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 2 8 4 Mute C TI Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works One of the following texts displays left justified at the top of the display depending on the current value of the CTI If CTl manual CTI manual O Off OK If CTl disabled CTI disabled 1 Manual OK Press the 1 or 0 button to enable or disable the CTI interface respectively or the button to leave the current value The following text displays left justified at the top of the display UDP Port 497XX New _ where 497xx is the value of the UDP port for CTI Enter a valid value between 49714 and 49721 inclusive for the UDP Port for CTI The following text displays left justified at the top of the display Save new value no yes Issue 5 November 2006 65 Local Administrative Options 4 Press the button to terminate the procedure or the button to save the new values If you press the button the following text displays
57. d entry Unless otherwise disabled the telephone automatically attempts to register unnamed if no action is taken on the Extension entry screen A telephone registered without the extension and password has the following characteristics e only one call appearance preventing conferences or call transfers e no administrable feature buttons e on hook dialing cannot be invoked e limited to the calling capability administered for PSA Personal Station Access on the call server for example only outgoing calls permitted subject to call server Class of Restriction Class of Service limitations and e can be converted to normal named registration by a valid extension and password entry The telephone can be administered to avoid unnamed registration and remain unregistered if no extension and password are provided For more information see the 4600 Series IP Telephone LAN Administrator Guide 802 1X Supplicant Operation If your environment uses the IEEE 802 1X standard consult the LAN Administrator before you install any of these 4600 Series IP Telephone models e 4602SW e 4610SW e 4620SW e 4621SW e 4622SW e 4625SW 802 1X operation can differ for each network Consulting with the LAN Administrator helps determine the best way to install IP telephones to operate under this standard Issue 5 November 2006 45 4600 Series IP Telephone Installation In general each telephone must have an 802 1X ID and password so that the network acce
58. default SIP See Table 1 the H 323 to SIP and SIP to H 323 Conversion Chart for conversion instructions What makes an environment H 323 or SIP depends on the type of upgrade script files the environment is running H 323 or SIP and the Signaling Protocol Identifier SIG parameter setting The SIG parameter has three possible values e Default either H 323 or SIP set automatically for all telephones depending on the nature of files downloaded to the SES server or Communication Manager e H 323 manually set to H 323 for a specific telephone by an installer or administrator according to the procedures in this section e SIP manually set to SIP for a specific telephone by an installer or administrator according to the procedures in this section 42 4600 Series IP Telephone Installation Guide Converting Software on Avaya 4600 Series IP Telephones Converting 4602 4610SW 4620SW 4621SW IP Telephones An H 323 IP telephone can be either in use with possible customized settings or out of the box with factory default settings An out of the box telephone requires accessing the manual programming mode early in the process and setting the Signaling Protocol Identifier SIG parameter to SIP Converting to SIP early avoids having to first load H 323 software log in and then invoke the in use process to load the SIP software Note For information about the SIG parameter see Choosing the Right Application
59. e 4600 Series IP Telephone Safety Instructions 555 233 779 This document contains important user safety instructions for the 4600 Series IP Telephones e 30A Switched Hub Set Up Quick Reference Issue 2 July 2002 555 236 700 This document contains important safety and installation information for the 30A Switched Hub e 4600 Series IP Telephone LAN Administrator Guide 555 233 507 This document describes how to administer DHCP TFTP SIP Registration and other servers as appropriate for the 4600 Series IP and SIP IP Telephones It also provides troubleshooting guidelines for the 4600 Series IP and SIP IP Telephones and for the DHCP and TFTP servers The LAN Administrator Guide contains information on how to administer advanced applications for the 4610SW 4620 4620SW 4621 SW 4622SW 4625SW 4630 4630SW and 4690 IP Telephones e 4601 IP Telephone User Guide 16 300043 This document provides detailed information about using the 4601 and 4601 IP Telephones 14 4600 Series IP Telephone Installation Guide Related Documents 4602 4602SW IP Telephone User Guide 555 233 780 This document provides detailed information about using the 4602 4602SW 4602 IP Telephones 4602 4602SW SIP IP Telephone User Guide 16 300470 This document provides detailed information about using the 4602 4602SW SIP IP Telephone 4606 IP Telephone User Guide 555 233 775 This document provides detailed information about using the 4606 IP Teleph
60. e Line indicators The indicators alternate winking the number of times represented by the digit you press 200 milliseconds on 50 milliseconds off For example if the first digit of the address is 2 pressing the number 2 on the dial pad causes Call Appearance Line a s indicator to wink two times If the second digit you press is 4 after an 1800 millisecond pause Call Issue 5 November 2006 61 Local Administrative Options Appearance Line b s indicator winks four times Pressing 0 zero on the dial pad causes the appropriate indicator to flutter three five 50 milliseconds on 50 milliseconds off Then the 4601 flashes both Message Waiting indicators 500 milliseconds on 500 milliseconds off to indicate an entry is expected For all IP telephones except the 4601 if a value different from the current value of NVCHADDR is entered the following text displays left justified at the top of the display Save new value no yes 3 Press the button to terminate the procedure or the button to save the new value If you press the button all IP telephones except the 4601 display the following text New value being saved All phones save the new value Clear Procedure Sometimes you might want to remove all administered values user specified data and option settings Essentially you want to return a telephone to its initial clean slate condition This is usually done when passin
61. e and the other end into the handset Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and the other end into the secondary Ethernet jack on the 4600 Series IP Telephone if appropriate Note The 4602SW 4602SW may have PC and LAN jacks reversed from their pictures Ensure that you make the right connections to the right equipment as noted by the icons on the telephone jacks Plug one end of the second Category 5 modular line cord into the Ethernet jack on the 4600 Series IP Telephone Plug the other end of this cord into the Ethernet wall jack If the telephone is to be IEEE powered you are finished Do not proceed to Step 4 If the telephone is to be powered locally in the United States and Canada plug the power cord into the 4600 Series IP Telephone and the power cord plug into the wall socket If the telephone is to be powered locally outside the United States and Canada connect the 1151 power brick to the power cable Connect the other end of the power cable to the 4600 Series IP Telephone and the plug to the wall socket Issue 5 November 2006 25 4600 Series IP Telephone Installation Figure 2 Connection Jacks on a 4601 4601 4602 4602SW 4602SW IP Telephone Option A m m ee Optional facultatif optionale DSS 4624 26 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Figure 3 Connection Jacks on a 4601 4601 4602 4602SW 46
62. e top of the display Save new values no yes 74 4600 Series IP Telephone Installation Guide Reset System Values 7 Press the button to terminate the procedure or the button to save the new values If you press the button the following text displays New values being saved The new values are saved and the user interface is restored to its previous state Reset System Values Use the following procedure to reset all system initialization values to the application software default values CAUTION This procedure erases all static information without any possibility of recovering the data 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 73738 Mute RESET Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The 4601 IP Telephone flashes both Message Waiting indicators 500 milliseconds on 500 milliseconds off to indicate user input is expected All other IP telephones display the following text left justified at the top of the display Reset values no yes A CAUTION As soon as you press the button all static information will be eras
63. ed without any possibility of recovering the data Issue 5 November 2006 75 Local Administrative Options 2 If you do not want to reset the system values press no and proceed to Step 4 Pressing the pound sign to reset the system values on a 4601 IP Telephone produces a confirmation tone The 4601 s Message Waiting indicators illuminate but do not flash to indicate no entry is allowed while the system values are being reset All other phones display a screen with the following prompt on the top line Are you sure no yes 3 Press the button to continue without resetting the values and proceed to Step 4 Or press the button to reset values to their defaults All phones except the 4601 display the following text left justified at the top of the display while the system values are reset to defaults Resetting values The telephone resets from the beginning of registration which takes a few minutes 4 If you do not reset the telephone all IP telephones except the 4601 display the following prompt Restart phone no yes 5 Press the key to terminate the procedure without restarting the telephone Otherwise press and perform the following Restart procedure 76 4600 Series IP Telephone Installation Guide Restart the Telephone Restart the Telephone Use the following procedure to restart the telephone 1 While the telephone is on hook and idle press the
64. ed supported on the LAN Note Because the 4601and 4601 IP Telephones do not have a display they are limited in their ability to provide visual feedback and error messages See Troubleshooting the 4601 IP Telephone later in this chapter for more information DTMF Tones H 323 telephones do not send DTMF tones to non H 323 telephones The failure to hear DTMF tones sent by a far end 4600 Series IP Telephone does not require any action on the user s part The TN2302AP board does not pass in band DTMF tones Power Interruption If power to a 4600 Series IP Telephone is interrupted while the telephone is saving the application file the TFTP application can stop responding If this occurs restart the TFTP server 86 4600 Series IP Telephone Installation Guide The View Administrative Option The View Administrative Option If you are using static addressing and encounter problems use the following procedure to verify the current values of system parameters and file versions Viewing the Protocol parameter is a way to determine whether the telephone has H 323 or SIP software installed Note Also use the ADDR option to view IP Addresses and verify whether you were provided with correct IP Addresses See Static Addressing Installation in Chapter 3 Local Administrative Options The 4601and 4601 IP Telephones do not support the VI E W option 1 While the telephone is on hook and idle press the following seguence of
65. ee ee ee es 99 Restart the Telephone 2 ee ee 99 Boot File Needs to be Upgraded 2 2 22 2 eee eee ee ee 100 Latest Boot File Loaded No Application File or 4 4600 Series IP Telephone Installation Guide Contents Application File Needs to be Upgraded 103 Latest Boot File and System Specific Application File Already Loaded 0 na 105 M VU aas ua RR a 107 Issue 5 November 2006 5 Contents 6 4600 Series IP Telephone Installation Guide Chapter 1 Introduction About This Guide This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot problems with the telephones The 4600 Series IP Telephone product line supports two signaling protocols the Session Initiation Protocol SIP and the H 323 protocol The chart below shows the 4600 Series IP Telephone models and the protocol s they support IP Telephone Model H323 Protocol Supported 4601 4601 4602 4602SW 4602SW 4606 4610SW 4612 4620 4620SW 4621SW 4622SW 4624 4625SW 4630 4630SW 4690 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes SIP Protocol Supported No No Yes Yes Yes No Yes No No Yes Yes No No No No No No Issue 5 November 2006 7 Introduction Sets that support both protocols for example the 4610SW do not support each protocol simultaneously Instead a given telephone must be loaded with softwa
66. eparately If the LAN will supply IEEE standard power to the 4601 4602 4602SW 4606 4610SW 461 2 4620 4620SW 4621 SW 4622SW 4624 4625SW 4630SW no power module is required DO Note The 4630 IP Telephone does not support IEEE standard power and therefore requires the Power Module The 4690 IP Conference Telephone is powered with a special LAN power cable with a power interface module included with this telephone O 13 1 Category 5e modular line cord is available for the connection between the IP telephone and the PC Ly 14 Verify that the 4600 Series IP Telephone package includes the following components e 1 telephone set e 1telephone handset except the 4622SW and 4690 IP Conference Telephones e 1 HADU 9 foot long when extended 4 conductor coiled handset cord plugged into the telephone and the handset except the 4690 IP Conference Telephone 1 Category 5 modular line cord for the connection from the IP telephone to the Ethernet wall jack 4600 Series IP Telephone Safety Instructions 555 233 779 Power Brick for 4630 IP Telephones only Stylus for 4630 4630SW IP Telephones only e Power Interface Module for the 4690 IP Conference Telephone only yj 15 IP telephones ship from the factory with H 323 software Existing installations might also have many IP telephones running H 323 software For instructions on how to convert between H 323 and SIP software see Converting Software on Avaya 4600 Series IP Telephones on page 42 Op
67. ephones except the 4601 4601 display the following message filename n KB received where nis the number of KBs received from the TFTP server Then the telephone downloads the 46xxsettings txt file 4 While the application file is saved in flash memory all IP telephones except the 4601 4601 display the following message Saving to flash 1 secs with the percentage of the file and the number of elapsed seconds incremented as the application file is stored in flash memory Media Server Registration The telephone contacts the Avaya Media Server and attempts to log in All IP telephones except the 4601 display the following prompt for an extension Extension nnnnnn OK NEW _ The 4601 4601 IP Telephone indicates the server is waiting for an extension entry by flashing the Message Waiting Indicators 500 milliseconds on 500 milliseconds off The Message Waiting indicators are located at the top of the telephone and the Message button LED on the left middle of the faceplate 1 Enter a new extension ending with the button All telephones except the 4601 4601 display each digit entered while the 4601 4601 provides LED and button click feedback To register the telephone without the extension or password unnamed press only the button or make no entry and wait 60 seconds Note Unnamed registration is the capability to register a telephone with the call server without entry of an
68. erface in Mbps thatis 10 or 100 The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps For the 4601 4601 only all the LED indicators illuminate to indicate system value initialization When system value initialization completes the 4601 s Call Appearance Line a flashes continuously 500 milliseconds on 500 milliseconds off while all other LEDs remain lit Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC 802 1X Supplicant Authentication If applicable the 4602SW 4610SW 4620SW 4621SW 4622SW and 4625SW IP Telephones begin supplicant authentication and display the following 802 1 X identification entry screen 802 1X ID ddd OK New _ where ddd is the 802 1X identity of the telephone All other telephones begin the DHCP process described in DHCP Processing Note 802 1X Supplicant authentication applies only to those installations operating under the IEEE 802 1X standard as indicated by the system parameter DOT1X For more information see IEEE 802 1X in the 4600 Series IP Telephone LAN Administrator Guide 1 Press the button to accept the ID shown or enter a new 802 1X ID for the telephone using up to 12 ASCII characters Press after entry of a new ID 2 The IP Telephones display the following 802 1X password entry screen Password _ OK Issue 5 November 2006 37
69. ess ALERT TAG LOG LOGOFF AGC for handset only In addition because it lacks a display to provide visual feedback during data entry the 4601 IP Telephone has unique data entry and feedback procedures See Entering Data for the 4601 IP Telephone on page 50 Issue 5 November 2006 47 Local Administrative Options AX CAUTION Perform these procedures only if instructed to do so by the system or LAN administrator Static administration of these options causes upgrades to work differently than if they are administered dynamically Values assigned to options in static administration are not changed by upgrade scripts These values remain active for the telephone until either anew boot file is downloaded or the IP telephone is reset as indicated in Reset System Values on page 75 Aside from SSON use these option setting procedures only with static addressing and as always only if instructed by the system or LAN administrator Aside from SSON do not use these option setting procedures if you are using DHCP DHCP is the Dynamic Addressing Process as indicated in Dynamic Addressing Process on page 36 Entering Data for Administrative Options This section applies to all IP telephones with a display It does not apply to the 4601 IP Telephone which does not have a display This section describes how to enter data for administrative options 1 Invoke all local procedures by pressing the Hold or Mute button up
70. essage is not displayed CAUSE The TFTP server IP Address in the IP telephone s memory is all zeroes RESOLUTION Depending on the specific reguirements of your network this may not be an error If appropriate either administer the DHCP server with the proper address of the TFTP server or administer the telephone locally using the ADDR option The ADDR option is explained in Chapter 3 Local Administrative Options CAUSE There is a problem with the SIP registration server and proxy server list RESOLUTION Review the server administration to ensure that the correct addresses are specified Verify the proper operation of the registration server s and the intervening network CAUSE The telephone has registered with the call server but network problems have prevented the telephone from opening a TCP socket Note This message only occurs on older software versions telephones with newer software automatically reset RESOLUTION Press the button to have the telephone reset and contact the System Administrator to report the network problem 4of5 Issue 5 November 2006 93 Troubleshooting Guidelines Table 3 Possible Error and Status Messages During Installation of 4600 Series IP Telephones continued Message Cause Resolution Password Error Registering SIP only Registration Failed SIP only System busy System Error Timeout Error Unauthorized SIP only Undefined Error Resou
71. essed into RAM the following message displays Loading 5 secs replboot v3 app 4084KB This message counts the seconds as the application file replboot v3 app in this example is being written into RAM 100 4600 Series IP Telephone Installation Guide Scenarios for the Restart Process 4 When control is passed to the software that was just loaded the following messages display Starting Updating boot code DO NOT UNPLUG THE PHONE This message continues while the new boot code is being written into RAM Note Unplugging the telephone while the flash memory is being erased and the boot code rewritten can cause file corruption 5 The telephone detects and displays the speed of the Ethernet interface in Mbps thatis 0 10 or 100 The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC 6 The software determines whether sufficient IP Address information was downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message displays while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes 7 The following message displays while the TFTP or HTTP process is invo
72. f In certain procedures for example SSON or to display the extension number a value already exists and you press the button to indicate you either want to enter a new value or have the current value displayed User input is not allowed for example during processing The telephone s boot image is in the process of being upgraded An error beep tone sounds About Local Administrative Procedures Then continued The Message Waiting indicator at the top of the telephone and the Message button s LED on the faceplate are lit but not flashing Call Appearance Line a alternating with line b after an 1800 millisecond pause if the value has more than one digit winks 600 milliseconds on 200 milliseconds off n times for digit n to indicate the current value The appropriate Call Appearance Line indicator flutters five times to indicate the digit zero After feedback of the current value the Message Waiting indicator at the top of the telephone and the Message button s LED flash 500 milliseconds on 500 milliseconds off to indicate user input is expected required The Message Waiting indicator at the top of the telephone and the Message button LED on the faceplate are steadily lit All LEDs meaning Call Appearance Lines a and b and both Message indicators light steadily during the download process An invalid button was pressed Try again 2 of 2 About Local Administrative Procedures Local administrative pro
73. g 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or button is pressed CAUSE The PBX has an unspecified problem RESOLUTION Press and use the same values to retry the process Or press to restart then re enter the extension and password Consult your Avaya Media Server administration and troubleshooting documentation 20f3 96 4600 Series IP Telephone Installation Guide Troubleshooting the 4601 IP Telephone Table 4 Possible Error and Status Messages During Installation of the 4601 IP Telephone continued Message Visual Indication Cause Resolution Undefined VISUAL INDICATION Message Waiting indicators at top of telephone Error and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or button is pressed CAUSE The PBX has rejected registration for an unspecified reason RESOLUTION Press and use the same values to retry the process Or press to restart then re enter the extension and password Consult your Avaya Media Server administration and troubleshooting documentation Wrong Set VISUAL INDICATION Message Waiting indicators at top of telephone Type and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 millise
74. g a telephone to a new dedicated user when the user s LOG OF F option is not sufficient For example a new user is assigned the same extension but requires different permissions than the previous user The C LE A R option erases all administered data static programming file server and call server programming and user settings including Speed Dial button labels and locally programmed Feature button labels and restores all such data to default values The CLEAR option does not affect the software load itself If you have upgraded the telephone the telephone retains the latest software Once you have cleared a telephone you can administer it normally CAUTION This procedure erases all administered data without any possibility of recovering the data 62 4600 Series IP Telephone Installation Guide Clear Procedure Use the following procedure to clear the telephone of its administrative user assigned and options values 1 While the telephone is on hook and idle press the following seguence of keys on the faceplate of the telephone Mute 2 5 3 2 7 Mute C LE A R Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The 4601 IP Telephone does not support the CLEAR p
75. ge R8 4 4612 4624 R1 0 R1 0 is the only supported 4600 IP Telephone vintage Issue 5 November 2006 19 4600 Series IP Telephone Installation A CAUTION Using IP telephones on R8 4 or R9 reguires extreme caution You would be downgrading the telephones to these very old releases Downgrading any Avaya IP Telephone other than the 4612 or 4624 to these old releases has not been tested and might damage the telephone See Downgrading Avaya IP Telephones H 323 Only on page 41 for instructions on how to downgrade the software for Avaya IP Telephones Note The 4621SW and 4625SW can be aliased as a 4620 on any call server that supports the 4620 In addition Avaya Communication Manager Release 2 2 provides limited native support for the 4621SW and 4625SW See the Avaya Communication Manager Release 2 2 administration documentation for more details Release 1 8 software changed the way the 4630 and 4630SW obtain administered Feature button labels from the Media Server Therefore you must have Avaya Communication Manager Release 1 2 for 4630 IP Telephone Release 1 8 to work properly Reguirements to Verify about the Network continued Ly 2 The following two circuit packs are installed on the switch e TN2302 IP Media Processor circuit pack e TN799B C or D Control LAN C LAN circuit pack A Important IP Telephone firmware Release 2 3 or greater reguires TN799C V3 or greater C LAN circuit pack s For more information see the
76. hen you press the applicable button or key to backspace the most recently entered digit or period is erased from the display The cursor remains in the erased character s former position 6 If PROCPSWD is administered as indicated in Chapter 4 of the 4600 Series IP Telephone LAN Administrator Guide you must type the Local Procedure password after pressing Mute and before pressing the code for your given local programming option Note If PROCSTAT has been administered to 1 as described in Chapter 4 of the 4600 Series IP Telephones LAN Administrator Guide you will not be able to invoke any administrative options other than VIE W Issue 5 November 2006 49 Local Administrative Options Entering Data for the 4601 IP Telephone Because the 4601 IP Telephone has no display its LEDs indicate a BR O N e when data entry is reguired e whether processing is taking place prohibiting data entry and e confirmation that a process or procedure is complete Note This procedure also applies to the 4601 IP Telephone and the button Invoke all local procedures by pressing the Hold button up to 7 numeric dial pad buttons A 6 second timeout is in effect between button presses after pressing the Hold button If you do not press a valid button within 6 seconds of pressing the previous button the collected digits are discarded In this case no administrative option is invoked If User input is expected required
77. ies IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Figure 9 Connection Jacks on a 4610SW IP Telephone Option A 4 au m mi Optional facultatif optionale opcional Issue 5 November 2006 33 4600 Series IP Telephone Installation Figure 10 Connection Jacks on a 4610SW IP Telephone Option B 4 au n optional facultatif optionale opcional 34 4600 Series IP Telephone Installation Guide u OZ cl li o Assembling the 4600 Series IP Telephone Figure 11 Connection Jacks on a 4690 IP Conference Telephone m m Optional facultatif optionale opcional Issue 5 November 2006 35 4600 Series IP Telephone Installation Dynamic Addressing Process Note For IP telephones supporting the H 323 protocol before starting this process you must have an extension number for the IP telephone and the Avaya Communication Manager security code password for that extension An exception is when unnamed registration is enabled which reguires neither an extension nor password entry For more information see Unnamed Registration For IP telephones supporting the SIP protocol before starting this process you must have an OPTIM extension number for the SIP telephone the Avaya Communication Manager security code password and a login and password on the SES server The following description of the process of installing the IP telephones assumes that the process is executed successf
78. ight occur Guidelines during the installation of the 4600 Series IP Telephones Appendix A Restart Explains the different scenarios possible for the sequence of the Scenarios restart process 8 4600 Series IP Telephone Installation Guide Change History Change History Issue 1 0 This document was issued for the first time in November 2000 Issue 1 1 This version of the document revised and issued in April 2001 supports through DEFINITY Release 9 Issue 1 5 This version of the document revised and issued in June 2001 supports through DEFINITY Release 9 5 Issue 1 6 This version of the document revised and issued in December 2001 supports through DEFINITY Release 10 This version also supports the 4630 IP Telephone s addition to the 4600 Series IP Telephone product line Issue 1 7 This version of the document issued in July 2002 supports through Avaya Communication Manager Release 1 1 This version also supports the 4602 and 4620 IP Telephones addition to the 4600 Series IP Telephone product line Issue 1 8 This version of the document revised and issued in June 2003 supports through Avaya Communication Manager Releases 1 2 and 1 3 This version also supports the 4602SW and 4630SW IP Telephones addition to the 4600 Series IP Telephone product line Issue 2 0 This version of the document revised and issued in December 2003 supports through Avaya Communication Manager Release 2 0 This version also support
79. ile pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The following message displays Phone nnn nnn nnn nnn or nnn nnn nnn nnn New _ Phone 7 where nnn nnn nnn nnn is the value of the telephone 2 Enter the telephone s IP Address followed by the button The following message displays nnn nnn nnn nnn CallSv _ CallSv nnn nnn nnn nnn or New _ where nnn nnn nnn nnn is the value of the media server gatekeeper H 323 or Registration Server SIP IP Address Issue 5 November 2006 55 Local Administrative Options 3 Enter the Gatekeeper IP Address H 323 or Registration Server IP Address SIP followed by the button The following message displays CallSvPort nnnnn New _ where nnnnn is the value of the Management Complex media server gatekeeper transport layer port number a value between 0 and 65535 4 Enter the appropriate value for the Port Number followed by the button The following message displays Router nnn nnn nnn nnn or nnn nnn nnn nnn New _ Router _ where nnn nnn nnn nnn is the value of the gateway router IP Address 5 Enter the Gateway router IP Address followed by the button The following message displays Mask hnnn nnn nnn
80. ion Manager Release 3 1 and IP Telephone Software Release 2 7 This version introduces additional Unicode languages support for dialpad activated Web links the capability to turn off the display backlight several new system parameters and two new local procedures Issue 5 November 2006 9 Introduction What s New in This Release New material in this issue to support Release 2 7 software includes e 4625SW IP Telephones now support all the applications and functionality that 4620 4620SW IP Telephones have supported since Software Release 2 1 Differences are that the 4625 has a color 1 4 VGA display has a slightly different stand and does not have an infrared IR interface e Support for the following Unicode languages on the 4625SW IP Telephone Simplified Chinese Korean Russian and Hebrew e Two new local administrative procedures Mute C ONT to allow users to adjust telephone display contrast and Mute O F F to immediately turn off the display backlight e New system parameters FTPDIR FTPSRVR FTPUSERSTAT UNNAMEDSTAT QKLOGINSTAT BAKLIGHTOFF HEADSYS WMLIDLETIME and WMLIDLEURI For more information see the 4600 Series IP Telephone LAN Administrator Guide Document Number 555 233 507 e Support for the 4601 and 4602SW IP Telephones which replace the 4601 4602 and 4602SW IP Telephones respectively Release 2 7 does not support the 4601 4602 and 4602SW IP Telephones e The 4610SW 4620SW
81. isplay of the block character helps to find bad display pixels For 4630 and 4630SW IP Telephones all pixels are on and the display should be solid white for 5 seconds All IP telephones except the 4601 display one of the following If self test passes Self test passed end When a 4601 IP Telephone s self test passes all LEDs flash 500 milliseconds on 500 milliseconds off continuously If self test fails Self test failed end When a 4601 IP Telephone s self test fails all LEDs flutter 50 milliseconds on 50 milliseconds off continuously To terminate the self test press the button on the dial pad at any time Doing so generates a confirmation tone and returns the user interface to its previous state Issue 5 November 2006 83 Local Administrative Options 84 4600 Series IP Telephone Installation Guide Chapter 4 Troubleshooting Guidelines Introduction This chapter describes problems that might occur during installation of the 4600 Series IP Telephones and possible ways of resolving these problems For problems that occur during normal operation see Troubleshooting Guidelines in the 4600 Series IP Telephone LAN Administrator Guide This chapter contains the following sections e Descriptions of error conditions and methods for resolving them e The use of the VI E W option to view system values e Error and status messages and methods for resolving them Error Conditions There a
82. ked TFTP n HTTP N uri WWW XXX YYY ZZZ The number increments once per second until the TFTP or HTTP server responds 8 The following message displays while the upgrade script downloads from the TFTP or HTTP server 46XXUPGRADE SCR NKB received where nis the number of KBs that have been downloaded Issue 5 November 2006 101 Restart Scenarios 9 The script file is processed The software determines that the telephone s boot code file name BOOTNAME is not the latest version APPNAME is set to the name of an application file to replace the boot code The following message displays while the application file is downloaded into RAM app filename n KB received where n is the number of KBs downloaded The following message displays while the application file is stored in flash memory Saving to flash n X secs where nis the percentage of the file stored and x is the number of elapsed seconds This usually takes longer than the file download The following message displays while the telephone is reset so the application file can be executed Restarting While the hardware is being initialized the following message displays Initializing While either the new application file is uncompressed into RAM the following message displays Loading 5 secs 4620 031225 app 4035 KB This message counts the sec
83. le SIE dees 59 Dynamic Addressing Process 36 Alerting Procedure 59 Assembling the 4600 Series IP Telephone 22 Audible Alerting oaa a 59 E Automatic Gain Control Disable Enable 58 Enable Automatic Gain Control AGC 58 Enable Event Logging ral Enable Disable Computer Telephony Integration CTI 65 Issue 5 November 2006 107 Index Enabling Disabling the FKEU XMOD Interface 66 Error and Status Messages 90 R Error Conditions LL 85 Ethernet Activation LL 37 Registration Unnamed 45 Event Logging 0 2 0500 FI Registration with mediaserver 40 Expansion Module Interface Enabling Disabling 66 Related Documents 0 13 Requirements for each IP Telephone 21 Reset G Boot File and System Specific Application File a Already Loaded 105 Group deminer s p tg iy pia Ak pr Boot File Loaded No Application File or Application File Needs to be Upgraded 103 H Boot File Needs to be Upgraded 100 Reset System Values 75 H 323 to SIP and SIP to H 323 Conversion Chart 43 Restart Process Scenarios forthe 99 H 323 Centric description 42 Restart Scenarios 4 99 HTTP TFTP Processing 39 Restart the Telephone 99 S Installation nen 17 Scenarios
84. mple is being written into RAM Issue 5 November 2006 105 Restart Scenarios 4 When control is passed to the code in RAM the following message displays 10 11 Starting The telephone detects and displays the speed of the Ethernet interface in Mbps that is 0 10 or 100 The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC The software determines whether sufficient IP Address information was downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message displays while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes The following message displays while the TFTP or HTTP process is invoked TFTP n HTTP N uri WWW XXX YYY ZZZ The number increments once per second until the TFTP or HTTP server responds The following message displays while the upgrade script is downloaded from the TFTP server 46XXUPGRADE SCR n KB received where nis the number of KBs downloaded The script file is processed The software determines that the name of the boot code file in the telephone BOOTNAME is the latest version and the name
85. ncluded in the Switched Hub box The last step in assembling the 4600 Series IP Telephone must be applying power Apply power either by plugging the power cord into the power source local powering or plugging the modular line cord into the Ethernet wall jack IEEE powering AN CAUTION Failure to connect the proper cables with the proper jacks might result in an outage in part of your network 22 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Figure 1 through Figure 11 provide illustrations to connect cords to jacks on 4600 IP Series Telephones See the chart below to determine the applicable illustration Use the illustrations and associated procedures as appropriate for telephone assembly Telephone Model See 4606 Figure 1 4612 Figure 1 4624 Figure 1 4601 4601 Figure 2 and Figure 3 4602 4602SW 4602SW 4610 Figure 4 and Figure 5 4620 4620SW 4621SW 4622SW 4625SW 4630 Figure 6 4630SW Figure 7 and Figure 8 4610SW Figure 9 and Figure 10 4690 Figure 11 Issue 5 November 2006 23 4600 Series IP Telephone Installation Figure 1 Connection Jacks on a 4606 4612 4624 IP Telephone wee e e e lt lt oo A M s m m m Optional facultatif optionale DSS 4624 24 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Plug one end of the H4DU 4 conductor coiled handset cord into the telephon
86. nes 31 32 Connection Jacks LL 28 29 for 4690 IP Conference Telephones i 35 4610SW IP Telephone Connection Jacks 33 34 Contrast Control Procedure 64 4630 IP Telephone Conventions Used in This Guide 12 Connection Jacks AE e re a 30 Conversion Chart H 323 to SIP and SIP to H 323 43 4630SW IP Telephone Connection Jacks 31 32 Converting 4610SW 4620SW 4621 SW telephones 4690 IP Conference Telephone tofromSIP o o aaa a 43 Connection Jacks LL 35 Converting Software on Avaya 4600 Series IP 802 1X Operational Mode Setting the 53 Telephones 2 2 2 ee ee E 42 802 1X Supplicant Authentication ae CTI See Computer Telephony Integration 802 1X Supplicant Operation 45 Customer Support 0 00 16 A D About This Guide 0 7 DHCP Client Hardware Address 61 ACG Option 44 au ini 58 DHCP Processing 44 444 ea e644 m 38 ADDR Option x die awe we ee ed ww Be 54 Disable Automatic Gain Control AGC 58 Adjusting the Contrast Control 64 Disable Event Logging 71 Administrative Options Document Change History 9 Entering Datafor 48 Document Organization 8 OGA Ash he ee a eek Gh oh A a ew Mi 47 Downgrading Avaya IP Telephones 41 Alu ais ok mula um ee 58 DTMF Tones m olp al a ew Sm Me e 86 ALERT Sa Sa
87. ng and can have a negative impact on the network Print copies of this checklist for each server and IP telephone Reguirements to Verify about the Network Cy 1 This first checklist item applies only to H 323 telephones The Avaya Media Server is administered for IP telephones and has software for Release 8 4 or later Avaya Communication Manager Release 1 1 supports the 4602 and 4620 4620SW IP Telephones The recommended configuration is the latest PBX software and the latest IP telephone firmware In the event you are installing at a site without the latest PBX software follow these recommendations Media Server Avaya IP IP Telephone Release Telephone Release Notes Avaya All R2 6 IP Telephone software Release 2 7 Communication telephones does not support the 4601 4602 Manager 3 1 and 4602SW Avaya All R1 8 Use the latest release Communication telephones Manager 1 3 Avaya All R1 8 Use the latest release Communication telephones Manager 1 1 except 4630 Avaya Communication Manager 1 2 R10 Avaya 4630 R1 74 Upgrade to Avaya Communication Communication Manager Release 1 3 or later Manager 1 1 before installing R1 8 on 4630 Avaya Telephones Communication Manager 1 2 R10 4606 4612 R1 8 The 4602 and 4620 are not 4624 supported R9 5 4606 4612 R1 8 The 4620 4602 and 4630 are not 4624 supported R1 5 is the minimum 4600 IP Telephone vintage R9 4612 4624 R1 1 R1 1 is the only supported 4600 IP Telephone vinta
88. ng the Hold button instead of the Mute button also works The following text displays left justified at the top of the display L2 audio d New _ where d is the value of the 802 1 audio parameter Issue 5 November 2006 73 Local Administrative Options 2 Enter a valid value between 0 and 7 for the new value of the 802 1 audio parameter The following text displays left justified at the top of the display L2 signaling d New _ where d is the value of the 802 1 signaling parameter 3 Enter a valid value between 0 and 7 for the new value of the 802 1 signaling parameter The following text displays left justified at the top of the display L3 audio dd New _ where dd is the value of the Differential Services audio parameter 4 Enter a valid value between 0 and 63 for the new value of the Differential Services audio parameter The following text displays left justified at the top of the display L3 signaling dd New _ where dd is the value of the Differential Services signaling parameter 5 Enter a valid value between 0 and 63 for the new value of the Differential Services signaling parameter If no new values were entered during this procedure the following text displays left justified at the top of the display No new values OK 6 Press to terminate the procedure If new values were entered during this procedure the following text displays left justified at th
89. nt Group value is entered the following text displays left justified at the top of the display Save new value no yes 3 Press the button to terminate the procedure or the button to save the new value If you press the button the following text displays New value being saved The new value is saved and the user interface is restored to its previous state Interface Control Use the following procedure to set or change the interface control value Note The 4601 4602 and 4690 Telephones do not have Ethernet PC interfaces so this procedure does not apply to those phones 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 4 6 8 Mute INT Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 and 4630SW IP Telephones do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works 2 For telephones that support an Infrared IR interface 4620 and 4620SW only proceed directly to Step 7 If the telephones have an internal Ethernet switch proceed to Step 3 After entry of the command sequence telephones with an internal Ethernet switch display the following text depending on the current interface control value PHY1 status change OK 68 4600 Series IP Telephone Installa
90. nt on the same hardware Oo Oo Oooo LU N 2 n 2 20 4600 Series IP Telephone Installation Guide Pre Installation Checklist Requirements to Verify for Each IP Telephone 10a You have an extension number and an Avaya Communication Manager security code password for each IP telephone Note This checklist item applies only to H 323 telephones However to allow an H 323 telephone user to sign on to a SIP telephone you must also establish that person s User ID and password on the SIP Enablement Services SES server 4 10b You have an OPTIM extension number and an Avaya Communication Manager security code password for each SIP telephone You have configured SIP Enablement Services for each SIP telephone Note This checklist item applies only to SIP telephones However to allow a SIP telephone user to sign on to an H 323 telephone you must also establish that person s User ID and password on Avaya Communication Manager Ly 10c You have an 802 1X Supplicant Identity and password for each IP telephone H 323 only if applicable to your environment The MAC address of the telephone will be used as a default ID and the default password will be Null if you do not provide values For more information see 802 1X Supplicant Authentication on page 37 11 A Category 5e LAN jack is available at each telephone site 12 Electrical power is provided to each telephone by a Telephone Power Module DC power jack must be ordered s
91. o the default Call Appearance Line a s indicator flutters five times 50 milliseconds on 50 milliseconds off instead of winking After the 4601 displays the current SIG value the Message Waiting indicator at the top of the telephone and the Message button LED on the faceplate flash 500 milliseconds on 500 milliseconds off to indicate an entry is expected 2 To change the SIG value press Depending on the current value the next sequential valid SIG value is selected and displayed as the protocol For example if the current value is SIP 2 pressing changes the value to 0 default If the current value is H 323 1 pressing changes the value to 2 SIP 78 4600 Series IP Telephone Installation Guide Site Specific Option Number Setting If a value different from the current Group value is entered all IP telephones except the 4601 display the following text left justified at the top of the display Save new value no yes The 4601 IP Telephone instead flashes both Message Waiting indicators 500 milliseconds on 500 milliseconds off to indicate an entry is expected Press the button to terminate the procedure or the button to save the new value If you press the button all IP telephones except the 4601 display the following text New value being saved The new value is saved All phones except the 4601 display the following text left justified at the top of the display
92. onds as the application file 4620 031225 app in this example is being written into RAM When control is passed to the software that was just loaded the following message displays Starting 102 4600 Series IP Telephone Installation Guide Scenarios for the Restart Process 15 While the entire flash memory is erased in preparation for rewriting the code the following message displays Clearing n x secs where n is the percentage of memory erased and x is the number of elapsed seconds during erasing 16 While the boot code is rewritten the following message displays Updating n x secs where n is the percentage of boot code rewritten and x is the number of elapsed seconds during rewriting 17 When the new boot code is successfully written into the flash memory the application corrupts its own checksum stored in flash The application then resets the telephone so the latest system specific application file can be downloaded 18 Continue with the next procedure Latest Boot File Loaded No Application File or Application File Needs to be Upgraded Use the following procedure Note This procedure occurs with normal application file upgrades 1 The following message displays Restarting 2 While the hardware is being initialized the following message displays Initializing Issue 5 November 2006 103 Restart Scenarios 3
93. one 4610SW IP Telephone User Guide 555 233 784 This document provides detailed information about using the 4610SW IP Telephone 4610SW SIP IP Telephone User Guide 16 300472 This document provides detailed information about using the 4610SW SIP IP Telephone 4612 IP Telephone User Guide 555 233 777 This document provides detailed information about using the 4612 IP Telephone 4620 4620SW 4621SW IP Telephone User Guide 555 233 781 This document provides detailed information about using the 4620 4620SW and 4621SW IP Telephones 4620SW 4621SW SIP IP Telephone User Guide 16 300474 This document provides detailed information about using the 4620SW and 4621SW SIP IP Telephones 4622SW IP Telephone User Guide 16 300297 This document provides detailed information about using the 4622SW IP Telephone 4624 IP Telephone User Guide 555 233 776 This document provides detailed information about using the 4624 IP Telephone 4625SW IP Telephone User Guide 16 300298 This document provides detailed information about using the 4625SW IP Telephone 4630 4630SW IP Telephone User Guide 555 233 764 This document provides detailed information about using the 4630 4630SW IP Telephone Avaya 4690 IP Conference Telephone User Guide 555 233 787 This document provides detailed information about using the 4690 IP Conference Telephone Issue 5 November 2006 15 Introduction e 4601 4602 4602SW IP Telephone Stand Instructions 555 233 14
94. play the 4601 IP Telephone s Call Appearance Line indicators wink out the current SSON value Call Appearance Line a represents the SSON s first digit Call Appearance Line b represents the SSON s second digit and Call Appearance Line a represents the SSON s third digit For each digit the applicable indicator winks the number of times represented by the current SSON value 600 milliseconds on 200 milliseconds off An 1800 millisecond pause occurs before changing indicators If the current value is zero the appropriate Call Appearance Line indicator flutters five times 50 milliseconds on 50 milliseconds off instead of winking After the 4601 displays the current SSON the Message Waiting indicator at the top of the telephone and the Message button LED on the faceplate flash 500 milliseconds on 500 milliseconds off to indicate an entry is expected 2 Enter a valid value between 128 and 255 for the SSON The 4601 provides feedback as you enter each digit using both Call Appearance Line indicators The indicators alternate winking the number of times represented by the digit you press 200 milliseconds on 50 milliseconds off For example if the SSON s first digit is 2 pressing number 2 on the dial pad causes Call Appearance Line a s indicator to wink two times If the second digit you press is 4 after an 1800 millisecond pause Call Appearance Line b s indicator winks four times Pressing 0 zero on the dial
95. ps HDX 2 pressing changes the value to 3 10Mbps FDX If the current value is 100Mbps FDX 5 pressing changes the value to 0 disabled The following text displays left justified at the top of the display Save new value no yes Issue 5 November 2006 69 Local Administrative Options 6 Press the button to terminate the procedure or the button to save the new values If you press the button the following text displays New value being saved The new values are saved and a restart occurs automatically The user interface is restored to its previous state 7 For telephones with an IR interface after entry of the command sequence one of the following texts displays depending on the current value of the IRSTAT If IRSTAT 1 IR enabled O disable OK If IRSTAT 2 IR disabled l enable OK 8 Press the 1 or 0 button to enable or disable the IR interface respectively or press the button to leave the current value The following text displays left justified at the top of the display Save new value no yes 9 Press the button to terminate the procedure or the button to save the new values If you press the button the following text displays New value being saved The new values are saved and a restart occurs automatically The user interface is restored to its previous state 70 4600 Series IP Telephone Installation Guide
96. rce Error Wrong Set Type CAUSE The PBX does not recognize the password entered RESOLUTION Confirm the password is correct then try registration again taking particular care to enter the password accurately CAUSE It is normal for this message to appear for a short time period RESOLUTION If this message appears for an extended period of time the telephone is unable to register Verify the proper operation of the registration server s and the intervening network CAUSE The registration process failed RESOLUTION Verify the proper administration and operation of the registration server s and the intervening network CAUSE Most likely the number of IP endpoints on the PBX is already at maximum Less likely network resource is unavailable RESOLUTION The telephone was attempting to access a network resource DHCP server TFTP server HTTP server or the PBX and was not successful Check the resource being called upon for its availability If the resource appears operational and properly linked to the network verify that addressing is accurate and that a communication path exists in both directions between the telephone and the resource CAUSE The PBX has an unspecified problem RESOLUTION Consult your Avaya Media Server administration and troubleshooting documentation CAUSE Protocol timeout error RESOLUTION Reenter the correct extension and password If the condition persists contact the System Administrator
97. re four areas where installers can troubleshoot problems before seeking assistance from the system or LAN administrator 1 Check both the power and Ethernet wiring for the following conditions Whether all components are plugged in correctly Check LAN connectivity in both directions to all servers DHCP TFTP HTTP SIP Registration Server DEFINITY MultiVantage If the telephone is supposed to be powered from the LAN ensure that the LAN is properly administered and is compliant with IEEE 803 3af Ensure that the Ethernet complies with Category 5e wiring Issue 5 November 2006 85 Troubleshooting Guidelines 2 If you are using static addressing e Use the View command to find the names of the files being used and verify that these filenames match those on the TFTP or HTTP server See The View Administrative Option on page 87 for more information Check the Avaya Web site to verify whether the correct files are being used e Use the ADDR option to verify IP Addresses See Static Addressing Installation on page 54 for information e Use the QoS option to verify QoS parameters See Chapter 3 Local Administrative Options 3 If the 4600 Series IP Telephone is not communicating with the system DHCP TFTP HTTP or Avaya Media Server make a note of the last message displayed Consult the system administrator 4 If you expect the telephone to be IEEE powered verify with the LAN administrator that IEEE power is inde
98. re that supports one protocol or the other Telephones with H 323 software work only with Avaya Communication Manager call servers Telephones with SIP software are supported only in Avaya server environments Note Unless otherwise indicated references in this document to the DEFINITY servers also refer to MultiVantage media servers Intended Audience This document is intended for personnel who install the 4600 Series IP Telephones CAUTION Avaya does not support many of the products mentioned in this document Take care to ensure that there is adequate technical support available for the servers involved including but not necessarily limited to TFTP DHCP and SIP Registration servers If the TFTP DHCP or other servers are not functioning correctly the IP telephones might not be able to operate correctly Document Organization The guide contains the following sections Chapter 1 Introduction Provides an overview of the 4600 Series IP Telephone Installation Guide Chapter 2 4600 Series IP Describes the equipment and resources required to properly Telephone Installation install and operate the 4600 Series IP Telephones Provides instructions on installing the telephones out of the box Chapter 3 Local Describes how to set local administrative options if requested by Administrative Options the system or LAN administrator Chapter 4 Troubleshooting Describes error conditions and messages that m
99. ring process and use static addressing See Static Addressing Installation on page 54 To break into the Discovering process press the button and when you see the 100Mbs or 10Mbs message quickly press the asterisk button CAUSE The PBX does not recognize the extension entered RESOLUTION Confirm the extension is correct and is correctly administered on the switch Then try registration again taking particular care to enter the extension accurately 20f5 Issue 5 November 2006 91 Troubleshooting Guidelines Table 3 Possible Error and Status Messages During Installation of 4600 Series IP Telephones continued Message Cause Resolution Extension in Use Extension Password Error SIP only Failed to set phone IP address File too large Cannot save file Gateway Error Hardware failure Incompatible IP address in use by another CAUSE The PBX detects an extension conflict with an existing set or Softphone RESOLUTION You will be told if the telephone using the same extension is on a call or not Regardless you can proceed to take over the extension or to login using a different extension Telephones with large displays such as the 4610SW or 4625SW and Release 2 7 software provide detailed messages and specially labeled softkeys to guide you through either alternative If the telephone has a two line display or does not support Release 2 7 you can either press the key
100. rocedure The following text displays left justified at the top of the display Clear all values no yes 2 If you do not want to clear all values press no to terminate the procedure and retain the current values A screen displays the following prompt on the top line Are you sure no yes 3 Press the button to terminate the procedure without clearing the values Press the button to clear all values to their initial default values A confirmation tone sounds If the telephone already has an IP Address that was obtained through DHCP the telephone transmits a DHCPRELEASE message The following text displays left justified at the top of the display Clearing values The telephone is cleared to its out of the box state Issue 5 November 2006 63 Local Administrative Options Adjusting the Contrast Control Use this procedure to adjust the contrast setting on any telephone with a display 1 While the telephone is on hook and idle press the following seguence of keys on the telephone s faceplate Mute 2 6 6 8 Mute CONT Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works All IP telephones except those without displ
101. ry and 120Vac rms to any telecommunications network circuitry To ensure that these conditions are adhered to interconnect the equipment only with the already approved certified equipment Issue 5 November 2006 17 4600 Series IP Telephone Installation IP Telephone Models There are seventeen telephone set models defined in the 4600 Series IP Telephone family e 4601 IP e 4610SW IP e 4624 IP Telephone Telephone Telephone e 4601 IP e 4612 IP e 4625SW IP Telephone Telephone Telephone e 4602 IP e 4620 IP e 4630 IP Telephone Telephone Telephone e 4602SW IP e 4620SW IP e 4630SW IP Telephone Telephone Telephone e 4602SW IP e 4621SW IP e 4690 IP Telephone Telephone Conference Telephone e 4606 IP e 4622SW IP Telephone Telephone Telephone models containing the SW designation have the same appearance user interface and functionality as their non SW counterparts with one exception The telephones have an internal Ethernet switch that allows the telephone and a PC to share the same LAN connection if appropriate Thus SW models do not need or work with the 30A switched hub interface The exception to this exception is the 4620 both the 4620 and 4620SW and other 46xx Series IP Telephones aliased as a 4620 contain an Ethernet switch Additionally the 4630SW IP Telephone differs from the 4630 IP Telephone in two distinct ways The 4630SW can be LAN powered and is FCC and CISPR Class B The 4630 is a Class A device that does not support
102. s the addition of the 4610SW and 4620SW IP Telephones and the 4690 IP Conference Telephone to the 4600 Series IP Telephone product line Issue 2 1 This version of this document was revised and issued in July 2004 This version supports through Avaya Communication Manager Release 2 1 This version also introduces the 4601 IP Telephone Issue 2 2 This version of this document was revised and issued in April 2005 This version supports through Avaya Communication Manager Release 2 2 This version also introduces the 4621SW 4622SW and 4625SW IP Telephones Issue 2 2 1 This version was revised and issued in August 2005 This version introduces the SIP IP telephones Issue 3 This version was revised and issued in April 2006 This version supports through Avaya Communication Manager Release 3 1 This version introduces unnamed registration and three local procedures LOG AGC and FKEU Issue 4 This version was revised and issued in August 2006 This version supports through Avaya Communication Manager Release 3 1 and IP Telephone Software Release 2 6 This version introduces 802 1X Supplicant support Link Layer Discovery Protocol LLDP and power conservation mode This issue introduces new telephone models 4601 and 4602SW which replace the 4601 and 4602 4602SW respectively from Release 2 6 and up Issue 5 This is the current version of this document revised and issued in November 2006 This version supports through Avaya Communicat
103. ss process is successful When operating under 802 1X Avaya suggests that you e pre stage installation in a lab or on a small non 802 1X network avoiding 802 1X authentication until after the telephone receives an application software download e connect the telephones with upgraded software to the network under which they will normally operate and e perform the Set the 802 1X Operational Mode procedure for each telephone to assign an 802 1X operational mode Your Avaya technical consultant can assist you in optimizing 4600 Series IP Telephone installation in an 802 1X environment 46 4600 Series IP Telephone Installation Guide Chapter 3 Local Administrative Options Introduction After you have successfully installed an IP telephone you might be instructed to administer one of the options described in this chapter Note You can modify the settings file to set parameters for IP telephones that download their upgrade script and application files from the same TFTP or HTTP server See the section on 4600 Series IP Telephone Scripts and Application Files in Chapter 4 of the 4600 Series IP Telephone LAN Administrator Guide Because the 4601 and 4601 IP Telephones do not have a display they are limited in their ability to support Local Administrative Procedures Specifically the only Local Administrative Procedures the 4601 4601 supports are RESET and Restart SIG SSON TEST CHADDR DHCP Client Hardware Addr
104. ster a switch with Avaya Communication Manager Release 2 1 software Issue 5 November 2006 13 Introduction Avaya Communication Manager Software Documentation Release 2 2 This document describes how to administer a switch with Avaya Communication Manager Release 2 2 software e Avaya Communication Manager Software Documentation Release 3 0 This document describes how to administer a switch with Avaya Communication Manager Release 3 0 software e Avaya Communication Manager Software Documentation Release 3 1 This document describes how to administer a switch with Avaya Communication Manager Release 3 1 software e Converged Communication Server Installation and Administration Guide 555 245 705 This document describes how to install and administer the Converged Communication Server with the latest CCS software release e SIP Support in Release 3 0 of Avaya Communication Manager running on the Avaya S8300 S8500 and 8710 Media Server 555 245 206 This document describes requirements and introduces procedures for administering SIP Session Initiation Protocol with Avaya Communication Manager Release 3 0 e Avaya IP Telephone File Server Application Reference Guide 16 601433 This document describes how to install and implement the File Server Application for IP Telephones e Avaya IP Telephone SNMP Security White Paper Issue 0 1 This document has extensive information about SNMP and related Release 2 6 changes
105. stration is typically used to limit outgoing calling Virtual LAN Issue 5 November 2006 11 Introduction Conventions Used in This Guide This guide uses the following textual symbolic and typographic conventions to help you interpret information Symbolic Conventions Note This symbol precedes additional information about a topic This information is not reguired to run your system A CAUTION This symbol emphasizes possible harm to software possible loss of data or possible service interruptions Typographic Conventions This guide uses the following typographic conventions command Words printed in this type are commands that you enter into your system Message Words printed in this type are system messages device Words printed in this type indicate parameters associated with a command for which you must substitute the appropriate value For example when entering the mount command device must be replaced with the name of the drive that contains the installation disk Administrative Words printed in bold type are menu or screen titles and labels Bold type words can also be items on menus or screens that you should select or enter to perform a task i e fields buttons or icons Bold text is also used for general emphasis italics Italic type indicates a document that contains additional information about a topic 12 4600 Series IP Telephone Installation Guide Online Documentation Online
106. subsequent login Login Enter Extension Enter Extension and press Enter or OK 72 4600 Series IP Telephone Installation Guide Turning Off the Backlight Turning Off the Backlight This procedure applies only to 4600 Series IP Telephones with a display 1 While the telephone is on hook and idle press the following seguence of keys on the faceplate of the telephone Mute 6 33 Mute OF F Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 and 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The display backlight of the telephone and any attached EU24BL button module goes off immediately and the user interface is restored to its previous state QoS Option Setting Use the following procedure to set Quality of Service QoS options Note The 4601 IP Telephone does not support QoS Option Setting 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 6 7 Mute Q O S Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 and 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressi
107. than R1 8 Create a TFTP server Provide it with an IP Address IP tftp on the same sub net as the IP telephones you want to downgrade Then 1 Install the R1 1 software for DEFINITY Release 9 or R1 0 for DEFINITY Release 8 4 on the TFTP server 2 Manually assign the IP Addresses for each 4612 or 4624 as indicated in Static Addressing Installation on page 54 including the FileSvr IP tftp 3 Reboot the 4612 or 4624 The telephone downloads and installs the old boot code This results in the manual addresses of the IP telephones being erased 4 Manually assign the IP Addresses for each 4612 or 4624 including the FileSvr IP tftp 5 Reboot the 4612 or 4624 The telephone will download and install the R1 1 or R1 0 release 6 Manually assign the IP Addresses to each 4612 or 4624 Assign 0 0 0 0 for the FileSvr This will prevent the telephones from upgrading until you are ready for them to upgrade 7 Remove the old software from the TFTP server Removing the old software prevents some other Avaya IP Telephone from inappropriately downgrading Issue 5 November 2006 41 4600 Series IP Telephone Installation Converting Software on Avaya 4600 Series IP Telephones The 4602SW 4610SW 4620SW and 4621SW IP Telephones use either H 323 or SIP software These telephones come from the factory with H 323 software loaded by default This section describes how to convert from H 323 to SIP software or from SIP to H 323 software
108. the existing DEFINITY MultiVantage IP Solutions platform The 4600 Series IP Telephones support DHCP and TFTP over IPv4 UDP which enhance the administration and servicing of the telephones These telephones use DHCP to obtain dynamic IP Addresses and TFTP or HTTP HTTPS to download new software versions for the telephones Most 4600 Series IP Telephones provide the ability to have one IP connection on the desktop for both a telephone set and a PC The 4606 4612 4624 and 4630 IP Telephones provide a repeater The 4602SW 4602SW 4610SW 4620 4620SW 4621SW 4622SW 4625SW and 4630SW IP Telephones and the 30A switched hub provide an Ethernet switch The 4601 4601 and 4602 IP Telephones and the 4690 IP Conference Telephone have neither a repeater nor a switch and cannot share a port with a PC Note For information on Voice over IP see the 4600 Series IP Telephone LAN Administrator Guide In compliance with Australian law the following information is provided This equipment shall be installed and maintained by trained service personnel All the input output ports are classified as Safety Extra Low Voltage SELV in the meaning of IEC 60950 To maintain safety compliance when connecting the equipment electrically to other equipment the interconnecting circuits shall be selected to provide continued conformance of clause 2 3 for SELV circuits generally double reinforced insulation to 240Vac rms to any primary mains circuit
109. the value to 3 critical If the current value is debug 8 pressing changes the value to 0 disabled If a value different from the current NVLOGSTAT value is entered all telephones except the 4601 display the following text left justified at the top of the display Save new value no yes Issue 5 November 2006 71 Local Administrative Options 4 Press the button to terminate the procedure or the button to save the new value If you press the button all telephones except the 4601 display the following text New value being saved The telephone saves the new value Logoff Use the following procedure to log off a telephone CAUTION Once a telephone is logged off a password and extension might be needed to log back on Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button For all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 5 6 4 6 3 3 Mute LOG OF F 2 After entry of the command sequence the telephone unregisters from the call server Telephones with a display clear the display and button module display if applicable then displays the following prompt for
110. tion Guide Interface Control where status is the value of PHY1STAT defined as e Status is auto when PHY1STAT 1 e Status is 10Mbps HDX when PHY1STAT 2 e Status is 10Mbps FDX when PHY1STAT 3 e Status is 100Mbps HDX when PHY1STAT 4 e Status is 100Mbps FDX when PHY1STAT 5 To change the PHY1 value press Depending on the current value the next sequential valid PHY1 value is selected and displayed as the status For example if the current value is 10Mbps HDX 2 pressing changes the value to 3 10Mbps FDX If the current value is 100Mbps FDX 5 pressing changes the value to 1 auto If a value different from the current PHY1STAT value is entered the following text displays left justified at the top of the display Save new value no yes Press the button to terminate the procedure or the button to save the new value If you press the button the following text displays PHY2 status change OK where status is the value of PHY2STAT defined as e Status is disabled when PHY2STAT 0 Status is auto when PHY2STAT 1 e Status is 10Mbps HDX when PHY2STAT 2 e Status is 10Mbps FDX when PHY2STAT 3 e Status is 100Mbps HDX when PHY2STAT 4 e Status is 100Mbps FDX when PHY2STAT 5 To change the PHY2 value press Depending on the current value the next sequential valid PHY2 value is selected and displayed as the status For example if the current value is 10Mb
111. tional Items for Some IP Telephones Ly 16 If applicable to your current installation verify that the following eguipmentinformation is present e 30A Switched Hub applicable to the 4612 4624 4630 only e Stand Instructions packaged with certain IP telephones Issue 5 November 2006 21 4600 Series IP Telephone Installation Assembling the 4600 Series IP Telephone CAUTION Be careful to use the correct jack when plugging in the telephone The jacks are located on the back of the telephone housing and are flanked by icons to represent their correct use Powering the 4600 IP Telephone With one exception there are two options to power 4600 Series IP Telephones There is only one way to power the 4630 IP Telephone All 4600 Series IP Telephones can be locally powered with a Telephone Power Module DC power jack available separately In addition the 4601 4601 4602 4602SW 4602SW 4606 46 1 OSW 461 2 4620 4620SW 4621 SW 4622SW 4624 4625SW 4630SW IP Telephones support IEEE 802 3af standard LAN based power Before installation verify with the LAN administrator whether the LAN supports IEEE 802 3af and if so whether the telephone should be powered locally or by means of the LAN The 4690 IP Conference Telephone is powered using a power interface module placed between the LAN and the telephone on the Category 5 network cable Note If your installation includes a 30A Switched Hub follow the installation instructions i
112. to 7 numeric dial pad buttons and the button The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button On these phones you must use the Mute button to access these options A 6 second timeout is in effect between button presses after pressing the Hold button If you do not press a valid button within 6 seconds of pressing the previous button the collected digits are discarded In this case no administrative option is invoked 2 Attempts to enter invalid data are rejected and the telephone emits an error beep 3 If you enter a numeric digit for a value or for an IP Address or subnet mask field after entering only a zero the new digit replaces the zero 4 Press the button to go to the next step 48 4600 Series IP Telephone Installation Guide Entering Data for Administrative Options 5 How to backspace depends on the type of telephone being installed as shown in this chart IP Telephone Backspace Alternative 4601 Call Appearance a button 4601 Call Appearance a button 4602 Speaker button 4602SW Speaker button 4602SW Speaker button 4606 Conference button 4610SW Left most softkey 4612 Left most softkey or Previous button 4620 Left most softkey 4620SW Left most softkey 4621SW Left most softkey 4622SW Left most softkey 4624 Left most softkey or Previous button 4625SW Left most softkey 4630 Headset button 4630SW Headset button 4690 Left most softkey W
113. twice to take over the extension and log the other telephone off or you can press then to enter a different extension CAUSE The extension and password do not match what is administered on the Registration Server RESOLUTION Enter another extension and or password CAUSE The 4600 Series Telephone was originally installed on one switch with static addressing and has subseguently been installed on another switch with an active DHCP server assigning dynamic IP Addresses RESOLUTION Reset the telephone CAUSE The telephone does not have sufficient room to store the downloaded file RESOLUTION Verify the proper filename is administered in the TFTP script file and that the proper application file is located in the appropriate location on the TFTP server CAUSE DEFINITY Release 8 4 does not have an H 323 station extension for this telephone RESOLUTION On the station administration screen ensure the DCP set being aliased for this IP telephone has an H 323 station extension administered in accordance with switch administration instructions CAUSE Hardware failure prevented downloading of application file RESOLUTION Replace telephone CAUSE This release of DEFINITY does not support the current version of the IP telephone RESOLUTION Upgrade to the current version of Avaya Communication Manager software CAUSE The telephone has detected an IP Address conflict RESOLUTION Verify administration to identify duplicate IP
114. ue sidetone where 0 No change 1 6dB below nominal 2 no sidetone infinite loss Headset n The AUDIOSTHD system value sidetone where 0 No change 1 6dB below nominal 2 no sidetone infinite loss 4 of 4 Error and Status Messages Note This section describes error and status messages only for those IP telephones having a display For error and status messages related to installing a 4601 IP Telephone see Troubleshooting the 4601 IP Telephone on page 95 The 4600 Series IP Telephones issue messages in English only The IP telephones also display messages from the switch which can issue messages in the local language outside the United States Most of the messages in Table 3 display only for about 30 seconds and then the telephone resets The most common exception is Extension in Use which requires manual intervention Table 3 Possible Error and Status Messages During Installation of 4600 Series IP Telephones Message Cause Resolution 802 1X Failure CAUSE Incorrect credentials provided for authentication or not provided at all RESOLUTION Follow the display prompts and reenter the 802 1X ID and password 10f5 90 4600 Series IP Telephone Installation Guide Error and Status Messages Table 3 Possible Error and Status Messages During Installation of 4600 Series IP Telephones continued Message Cause Resolution Bad Router Checksum error DHCP CONFLICT to program Discover
115. ully Only an initial out of the box installation is described For errors that might be encountered during the process and the messages displayed see Chapter 4 Troubleshooting Guidelines Note Dynamic addressing is the only way to establish addressing parameters on the 4601 4601 IP Telephones Because it lacks a display this telephone uses its LEDs to provide status indication The instructions indicate processing exceptions or elaborations specifically for 4601 IP Telephones where applicable and apply equally to the 4601 IP Telephone When you plug the IP telephone set into the Ethernet wall jack and apply power if applicable the following process takes place Note If the application has already been downloaded the whole process takes approximately 1 to 2 minutes after the telephone is plugged in For an initial installation including the application download the process might take 5 10 minutes The duration is based on LAN loading how many telephones are being installed at once and similar factors Do not unplug the power cord during the download process 36 4600 Series IP Telephone Installation Guide Dynamic Addressing Process Ethernet Activation The telephone activates the Ethernet line interface the PC Ethernet jack and dial pad input to allow the invocation of procedures The activation occurs as soon as possible after power up or a reset The telephone detects and displays the speed of the Ethernet int
116. vices or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask guestions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF D
117. where n is the number of KBs downloaded 104 4600 Series IP Telephone Installation Guide 9 Scenarios for the Restart Process The script file is processed The software determines that the name of the boot code file in the telephone BOOTNAME is not the latest version APPNAME is set to the name of an application file to replace the boot code The following message displays while the application file is downloaded into RAM app filename NKB received where nis the number of KBs downloaded The following message displays while the application file is stored in flash memory Saving to flash n x secs where n is the percentage of the file that was stored and x is the number of elapsed seconds This usually takes longer than the file s download The telephone is reset so the new system specific application file can be executed Continue with the next procedure Latest Boot File and System Specific Application File Already Loaded Use the following procedure 1 Note This happens with normal resets The following message displays Restarting While the hardware is being initialized the following message displays Initializing While either the application file is uncompressed into RAM the following message displays Loading 5 secs 4620 031225 app 4035 KB This message counts the seconds as the application file 4620 031225 app in this exa
118. y The protocol entity associated with a port The PAE supports the protocol functionality associated with the authenticator supplicant or both Quality of Service used to refer to several mechanisms intended to improve audio quality over packet based networks Read Request packet A message sent from the 4600 Series IP Telephone to the TFTP server requesting to download the upgrade script and the application file SIP Enablement Services Supports the deployment of duplicated servers with synchronized databases Session Initiation Protocol An IETF standard protocol for IP communication SIP enables IP telephony gateways client endpoints PBXs and other communication systems or devices to communicate with each other SIP mainly addresses the call setup and tear down mechanisms of sessions and is independent of the transmission of media streams between caller and callee SIP is an alternative to H 323 for VoIP signaling An entity at one end of a point to point LAN segment that is being authenticated by an authenticator at the other end of that link Transmission Control Protocol Internet Protocol a network layer protocol used on LANs and internets Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to the IP telephones User Datagram Protocol a connectionless transport layer protocol Registration with Avaya Communication Manager by an IP telephone with no extension Unnamed regi

Avaya 4600 Series IP Telephone Installation Guide

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