Avaya 3100 Mobile Communicator Fundamentals User's Manual
Contents
1. Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 41 Avaya 3100 Mobile Communicator communication call flows This chapter describes the call flows for typical communication scenarios between the various components of the Avaya 3100 Mobile Communicator Avaya 3100 MC and the communication server These scenarios identify the messages that the components exchange Navigation Avaya 3100 Mobile Communicator Gateway registration process page 41 Figure 3 Avaya 3100 Mobile Communicator Gateway registration process call flow page 42 Avaya 3100 Mobile Communicator Gateway call termination process page 43 Avaya 3100 Mobile Communicator Gateway call origination Direct Dial call process page 44 Avaya 3100 Mobile Communicator Gateway call origination Call me First process page 45 Avaya 3100 Mobile Communicator Gateway registration process Figure 3 Avaya 3100 Mobile Communicator Gateway registration process call flow page 42 shows the call flow for the Avaya 3100 Mobile Communicator Gateway registration process The Avaya 3100 Mobile Communicator Gateway registers with the Network Routing Service SIP Proxy Server NRS SPS as a SIP gateway In the NRS SPS database the NRS SPS defines the Avaya 3100 Mobile Communicator Gateway as a dynamic endpoint and assigns it an endpoint name In the redundant Avaya 3100 Mobile Communicator Gateway deployment the NRS SPS configuration repr2. Client for Nokia the Avaya 3100 Mobile Communicator Client for iPhone the Avaya 3100 Mobile Communicator Client for Windows Mobile the Avaya 3100 Mobile Communicator Web UI and the Avaya 3100 Mobile Communicator Gateway depend on the following communication server components Avaya Communication Server 1000 Call server SIP Gateway e SIP Proxy Server SPS For more information see Avaya 3100 Mobile Communicator Deployment Guide NN42030 301 Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 Avaya 3100 Mobile Communicator features 15 Avaya 3100 Mobile Communicator features The following table lists the features available in Avaya 3100 Mobile Communicator Table 1 Avaya 3100 Mobile Communicator features Single Enterprise number reachability Single Enterprise number identity Enterprise Calling Restrictions NCOS Single Enterprise Voice mail support with cellular Voice mail avoidance Access to Enterprise Dial Plan Access to Corporate Directory Access to Local Directory on Mobile device Hy fx Advanced Call Control Direct Outbound calls using the Enterprise voice network Advanced Call Control 4 NI Call me First calls using the Enterprise voice network Advanced Call Control Dynamically redirect 4 X incoming calls to any phone number Presence and Instant message support within NI X closed Avaya 3100 Mobile Communicator Client user group Microsoft Office Commun
3. 0 and S later later S represents single mode client in current release Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 20 Avaya 3100 Mobile Communicator Clients Table 2 Supported devices cont d Device brand ali Operating system Avaya 3100 Avaya 3100 OS BlackBerry 88xx RIM OS v4 1 and S later BlackBerry 89xx Curve RIM OS v4 2 1 and S later BlackBerry 9500 Storm S BadBe Tossosoma amosso 15 Beoeo wore amosvar fs s Iowa Jay fwe 151 Iowa odes wus s s 1 S Moe foe fws s So Nokia E50 Symbian v 9 1 S60 S 3rd Ed Nokia E51 Symbian v 9 2 S60 S S 3rd Ed FP1 Nokia E52 Symbian v 9 3 S60 S S 3rd Ed FP2 Nokia E55 Symbian v 9 3 S60 S S 3rd Ed FP2 Nokia E60 Symbian v 9 2 S60 S S 3rd Ed Nokia E61 Symbian v 9 1 S60 S S 3rd Ed Nokia E62 Symbian v 9 1 S60 S S 3rd Ed Nokia E63 Symbian v 9 2 S60 S S 3rd Ed FP1 Nokia E65 Symbian v 9 1 S60 S S 3rd Ed Nokia E66 Symbian v 9 2 S60 S S 3rd Ed FP1 S represents single mode client in current release ojiojoj joljoljo n Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 Avaya 3100 MC Client hardware and software 21 Table 2 Supported devices cont d Device brand Operating system Avaya 3100 Avaya 3100 OS Nokia E71 Symbian v 9 2 S60 S 3rd Ed FP1 Nokia E72 Symbian v 9 3 S60 S 3rd Ed FP2 E75 Symbian v 9 3 S60 S 3rd
4. Asserted Identity Acknowledge the request lt sip 63435335 avaya com gt INVITE sip 5200 avaya com x nt sip line service x nt net feature x nt home SIP 2 0 P Asserted Identity lt sip 63435335 avaya com Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 47 Terminology This chapter contains the Avaya 3100 Mobile Communicator Avaya 3100 MC terminology Avaya 3100 MC Avaya 3100 Mobile Communicator Avaya 3100 MC Avaya 3100 Mobile Communicator Client Client Avaya 3100 MC Avaya 3100 Mobile Communicator Web UI Web UI Avaya 3100 Avaya 3100 Mobile Communicator Gateway MCG Avaya CS 1000 Avaya Communication Server 1000 Code Division Multiple Access Single Carrier 1x Radio Transmission Technology Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 48 Terminology Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010
5. Avaya 3100 MC Client for BlackBerry is a single mode client that provides single mode communication using the Avaya 3100 Mobile Communicator Gateway The Enterprise hosted BlackBerry Enterprise Server BES defines the data networking requirements between the BlackBerry device and the BES The BES configuration must include the BlackBerry Mobile Data System MDS to allow the Avaya 3100 MC Client for BlackBerry to route Hypertext Transfer Protocol HTTP traffic to the BES and then to the Avaya 3100 Mobile Communicator Gateway When you deploy the Avaya 3100 Mobile Communicator Gateway data originates from the BES for all of the Avaya 3100 MC Client for BlackBerry clients The RIM infrastructure manages the boundary between the untrusted and trusted network making the overall solution deployment less complex Avaya 3100 MC Client for Nokia The Avaya 3100 MC Client for Nokia operates on Nokia mobile devices The Avaya 3100 MC Client for Nokia connects directly to the Avaya 3100 Mobile Communicator Gateway and requires a Wireless Access Point or an Internet connection through the Enterprise firewall The Avaya 3100 MC Client for Nokia does not contain integrated VPN software Any industry standard VPN software for the Nokia device can be used Avaya 3100 MC Client for Windows Mobile The Avaya 3100 MC Client for Windows Mobile operates on a wireless enabled Windows Mobile handheld device For supported modes see the Avay
6. Ed FP2 Nokia E90 Symbian v 9 2 S60 S S 3rd Ed FP1 Nokia N95 Symbian v 9 2 S60 S S 3rd Ed FP1 Nokia N97 Symbian v 9 3 S60 S S 5th Ed samsons Ae we s 85 meo wm wo b b some ww s b HTC Touch Diamond HTC Touch Pro Il S represents single mode client in current release p Users with unsupported devices can access Avaya 3100 Mobile Communicator features using the Avaya 3100 Mobile Communicator Web UI see Avaya 3100 Mobile Communicator Web UI page 23 S S S Nolia ojoljol jojojojoljol jo o ojoljol jojojojoljoljo o Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 22 Avaya 3100 Mobile Communicator Clients Avaya 3100 MC Client software installation Avaya 3100 MC Client software installs on the devices using one of the following methods Over the air download The device downloads the software from a web page Computer download The user downloads the software to a computer connects the device to the computer and downloads the software to the device Push download For BlackBerry devices only the BES can push the software to the device Avaya 3100 MC Client administration and security After installing the Avaya 3100 MC Client software you must enter your account user name and password the address of the Avaya 3100 Mobile Communicator Gateway and your cell phone number Avaya 3100 Mobile Communicator Fundamental
7. Mobile Communicator Gateway Administration Server includes the Web Administration Console a Web based tool that administrators use to start stop and reload server processes update operating parameters monitor users track messaging statistics and manage the distribution of client software The Administration server also includes a database of server activity Avaya 3100 Mobile Communicator Gateway Instant Conferencing Server hosts ad hoc conference calls with predefined groups of users within the enterprise network The Instant Conferencing server includes a database of instant conferencing activities Avaya 3100 Mobile Communicator Gateway installation and configuration Before you install the Avaya 3100 Mobile Communicator Gateway server software you must perform some preinstallation configuration and verification steps To preinstall the host server and the network enterprise network you must Install the Avaya Linux operating system OS on the host server Verify the enterprise network setup the Lightweight Directory Access Protocol LDAP servers and Domain Name Server DNS must be installed and started After installing the Avaya 3100 Mobile Communicator Gateway software you must configure the Avaya 3100 Mobile Communicator Gateway parameters to communicate with the following network elements Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 28 Avaya 3100 Mobile Communicator Gatewa
8. The administrator can upload prompts in other languages onto the Avaya 3100 Mobile Communicator Gateway Callers into the Avaya 3100 Mobile Communicator hear prompts in the system default language New configuration parameters for call features appear in the Web Administration Console Ability to add an audio media file to support Music on Hold In the documents the Web Console has been renamed to the Web Administration Console For more information see Avaya 3100 Mobile Communicator Administration and Security NN42030 600 Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 8 New in this release Client and Web User Interface Ul enhancements The Avaya 3100 Mobile Communicator Client Avaya 3100 MC Client for BlackBerry Avaya 3100 Mobile Communicator Client for Nokia Avaya 3100 Mobile Communicator Client for Windows Mobile and the Avaya 3100 Mobile Communicator Web UI Avaya 3100 MC Web UI contain the following enhancements Rapid Call Delivery The Call Screening Enabled parameter controls call delivery When Call Screening Enable is not selected incoming calls are sent immediately to the mobile phone When the client is active on a Class A 3G or WiFi with a data channel available on a call device a data notification message from the server tells the client if the call is an enterprise call resulting in the client coming to the foreground on the device When the client i
9. of personal injury death system failure service interruption loss of data damage to equipment or electrostatic discharge DANGER Risk of injury or death from high voltage or electric shock This special message indicates where an immediate hazard exists that if not avoided can result in serious personal injury or death through high voltage or electric shock DANGER Risk of serious personal injury or death This special message signals where an immediate hazard exists that if not avoided can result in minor or moderate personal injury WARNING Risk of minor or moderate personal injury This special message warns that a potential hazard exists that if not avoided can result in minor or moderate personal injury CAUTION Risk of system failure service interruption loss of data or equipment damage This special message cautions against practices that are not safe or are potential hazards not covered by danger or warning messages CAUTION Risk of service loss from electrostatic discharge This special message indicates the risk of electrostatic discharge from electrostatic discharge sensitive ESDS devices It cautions the user to observe precautions for handling ESDS devices Modular task based information Modular task based information is organized by specific principles of structure information type and task focus The documentation is based upon the tasks that the user must perform to fulfill their j
10. 00 MC Client for iPhone Avaya 3100 MC Client for Windows Mobile Single Mode Avaya 3100 Mobile Communicator Web UI This document refers to the supported Avaya 3100 Mobile Communicator clients and the Avaya 3100 Mobile Communicator Web UI using the generic term clients Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 26 Avaya 3100 Mobile Communicator Gateway Avaya 3100 Mobile Communicator Gateway features The Avaya 3100 Mobile Communicator Gateway provides the Avaya 3100 Mobile Communicator Instant Conferencing feature The Avaya 3100 Mobile Communicator Gateway administrator uses a Web based administration tool that enables administrators to perform the following tasks monitor the Avaya 3100 Mobile Communicator Gateway and active Avaya 3100 Mobile Communicator Instant Conferencing e start stop and restart the Avaya 3100 Mobile Communicator Gateway software processes update the Avaya 3100 Mobile Communicator Gateway operating parameters monitor and manage clients track statistics for the entire system or individual users manage the distribution of client software e troubleshoot problems using the built in packet capture tool upload localized prompts For more information see Avaya 3100 Mobile Communicator Administration and Security NN42030 600 Avaya 3100 Mobile Communicator Gateway server components Avaya supports Avaya 3100 Mobile Communicator Gateway server software
11. AVAYA Avaya 3100 Mobile Communicator Fundamentals Release 3 1 Document Revision 02 03 NN42030 109 Avaya 3100 Mobile Communicator Release 3 1 Publication NN42030 109 Document release date 15 July 2010 2008 2010 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products servic
12. Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 34 Documentation roadmap Retired technical documents The following documents are retired in Avaya 3100 Mobile Communicator Release 3 1 Avaya 3100 Mobile Communicator Client for BlackBerry Quick Reference NN42030 105 Avaya 3100 Mobile Communicator Client for Nokia Quick Reference NN42030 106 Avaya 3100 Mobile Communicator Client for Windows Mobile Quick Reference NN42030 108 Mobile Communication 3100 Planning and Engineering NN42030 200 Mobile Communication 3100 Installation and Commissioning NN42030 300 Mobile Communication 3100 and Communication Server 2100 Solution Integration Guide NN42200 506 Mobile Communication 3100 and Communication Server 1000 Solution Integration Guide NN49000 315 Restructured technical documents The following documents are restructured in Avaya 3100 Mobile Communicator Release 3 1 Roadmap Avaya 3100 Mobile Communicator Client for BlackBerry User Guide NN42030 101 includes the content from Avaya 3100 Mobile Communicator Client for BlackBerry Quick Reference NN42030 105 Avaya 3100 Mobile Communicator Client for Nokia User Guide NN42030 102 includes the content from Avaya 3100 Mobile Communicator Client for Nokia Quick Reference NN42030 106 Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide NN42030 107 includes the content from Avaya 3100 Mobile Communicator Cl
13. F OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those P
14. ISTER sip avaya com To lt sip 34353352 co HTTP HTTPS m gt Register Request Contact Expires 0 401 Unauthorized WAW Authenticate REGISTER sip avaya com To lt sip 3435335 avaya co m gt Contact Expires 0 HTTPHTTPS 200 OK Register Response Avaya 3100 Mobile Communicator Gateway call termination process Figure 5 Avaya 3100 Mobile Communicator Gateway call termination process call flow page 44 shows the call flow of Avaya 3100 Mobile Communicator Gateway call termination process Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 44 Avaya 3100 Mobile Communicator communication call flows Figure 5 Avaya 3100 Mobile Communicator Gateway call termination process call flow Avaya 3100 MC Client Session Server Avaya 3100 MCG INVITE sip 5553435335 avaya com From 5200 avaya com HTTP HTTPS INVITE sip 16131234567 nor HTTP HTTPS tel com x nt sip line service x nt net Tell the Avaya feature x nt home 3100 MCG where SIP 2 0 this user wants to answer the call P Asserted Identity lt sip 63435335 avaya com gt Avaya 3100 Mobile Communicator Gateway call origination Direct Dial call process Figure 6 Avaya 3100 Mobile Communicator Gateway call origination Direct Dial call flow page 45 shows an example of a call flow for the Direct Dial process A single mode client dials an IP telephone extension 5200 using Direct Dial Avay
15. a 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 Avaya 3100 Mobile Communicator Gateway call origination Call me First process 45 Figure 6 Avaya 3100 Mobile Communicator Gateway call origination Direct Dial call flow Avaya Avaya Avaya 3100 MC Client Session Server 3100 MCG 3100 MC Client Cell Voice Cell Data HTTP HTTPS Notify the Avaya 3100 MG that this user wants to originate a direct dial call to 5200 HTTP HTTPS INVITE Acknowledge th t sip 5550002200 adel adl he kawa avaya com INVITE sip 5200 nortel com x nt sip line service x nt net feature x nt home SIP 2 0 P Asserted Identity lt sip 63435335 avaya com gt Avaya 3100 Mobile Communicator Gateway call origination Call me First process Figure 7 Avaya 3100 Mobile Communicator Gateway call origination Call me First call flow page 46 shows an example of a Call me First call The client starts a call between the device and the IP telephone extension 5200 Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 46 Avaya 3100 Mobile Communicator communication call flows Figure 7 Avaya 3100 Mobile Communicator Gateway call origination Call me First call flow Avaya Avaya 3100 MC Client Session Server Avaya 3100 MCG 3100 MC Client Cell Voice Cell Data INVITE sip HTTP HTTPS 16131234567 Call Me First asap 416131234567 to 5200 feature x nt home SIP 2 0 HTTP HTTPS P
16. a 3100 Mobile Communicator Product Bulletin at www avaya com Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 Avaya 3100 MC Client hardware and software 19 Avaya 3100 MC Client for iPhone The Avaya 3100 MC Client for iPhone operates on an iPhone handheld device With the client calls that users make and receive with their iPhones appear to originate and terminate from a single number usually their enterprise extension The Avaya 3100 MC Client for iPhone also supports instant messaging and presence For supported modes see the Avaya 3100 Mobile Communicator Product Bulletin at www avaya com Avaya 3100 MC Client hardware and software This section documents the hardware and software for Avaya 3100 MC Client e Supported devices page 19 Avaya 3100 MC Client software installation page 22 Avaya 3100 MC Client administration and security page 22 Supported devices Avaya 3100 MC Client supports the devices in the following table Attention The following table displays the supported devices at the time this document was released For a complete list of supported devices see the Avaya 3100 Mobile Communicator Product Bulletin at www avaya com Table 2 Supported devices Device brand Operating system Avaya 3100 Avaya 3100 OS BlackBerry 81xx Pearl RIM OS v4 1 and S later BlackBerry 83xx Curve RIM OS v4 1 and S S later BlackBerry 85xx Curve RIM OS v5
17. entation roadmap section to conform with the latest standards Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 10 New in this release Revision history July 2010 Standard 02 03 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Updated Table 2 Supported devices page 19 and added Avaya 3100 MC Client for iPhone page 19 November 2009 Standard 02 02 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Updated Table 2 Supported devices page 19 October 2009 Standard 02 01 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 July 2009 Standard 01 03 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 and the Avaya Communication Server 2100 Avaya CS 2100 Information regarding the Avaya CS 2100 is added April 2009 Standard 01 02 This document is issued to update technical content to remove the following sections Installing the ECM Avaya 3100 Mobile Communicator Gateway software Adding the Avaya 3100 Mobile Communicator Gateway as an element from the primary ECM Upgrading to a different network framework Accessing the Avaya 3100 Mobile Communicator Web Console from the ECM September 2008 Standard 01 01 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 11 Over
18. es or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA CO M LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHAL
19. esearch in Motion RIM BlackBerry Nokia Apple iPhone Handheld devices that support Microsoft Windows Mobile Version 5 0 WM5 and Windows Mobile Version 6 0 WM6 Avaya 3100 MC Client overview page 17 Avaya 3100 MC Client hardware and software page 19 Avaya 3100 MC Client overview These clients support cellular voice services The Avaya 3100 Mobile Communicator Client provides communication using the Avaya 3100 Mobile Communicator Gateway The client extends Enterprise features hosted within the Enterprise infrastructure to mobile phones The following sections explain the device specific information Avaya 3100 MC Client for BlackBerry page 18 Avaya 3100 MC Client for Nokia page 18 Avaya 3100 MC Client for Windows Mobile page 18 Avaya 3100 MC Client for iPhone page 19 Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 18 Avaya 3100 Mobile Communicator Clients For more information about the individual clients see e Avaya 3100 Mobile Communicator Client for BlackBerry User Guide NN42030 101 Avaya 3100 Mobile Communicator Client for Nokia User Guide NN42030 102 e Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide NN42030 107 e Avaya 3100 Mobile Communicator Client for iPhone User Guide NN42030 111 Avaya 3100 MC Client for BlackBerry The Avaya 3100 MC Client for BlackBerry operates on RIM BlackBerry devices The
20. esents both the primary and secondary Avaya 3100 Mobile Communicator Gateway as a single Gateway Endpoint GW EP The NRS SPS can only register one Avaya 3100 Mobile Communicator Gateway the active one at any Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 42 Avaya 3100 Mobile Communicator communication call flows point in time so the registered Avaya 3100 Mobile Communicator Gateway receives all related SIP traffic Figure 3 Avaya 3100 Mobile Communicator Gateway registration process call flow Avaya 3100 MC Client REGISTER sip avaya com To lt sip mg endpoint name avaya com Contact lt sip mg endpoint name mg ip mg port transport xxx gt Avaya 3100 Mobile Communicator Gateway client registration process Figure 4 Client registration call flow page 43 shows the call flow for the Avaya 3100 Mobile Communicator Gateway client registration e All clients follows this process The NRS database defines the single mode clients as user endpoints UE that require authentication a user name and password The UE does not route calls but only manages user password provisioning The single mode clients deregister to check the user password Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 Avaya 3100 Mobile Communicator Gateway call termination process 43 Figure 4 Client registration call flow Avaya 3100 MC Client Avaya 3100 MCG REG
21. formance management documentation enables you to manage faults and optimize the performance of the Avaya 3100 Mobile Communicator Avaya 3100 Mobile Communicator This document describes how Troubleshooting NN42030 700 to troubleshoot issues provides workarounds and related information Text conventions This chapter describes the text conventions used throughout the documentation suite Bold Courier text Bold Courier text indicates commands options and text that you must enter at the CLI command prompt Example edit system login Example Use the dinfo command Bold Helvetica text Bold Helvetica text indicates the GUI object name you must act upon Examples Click OK Type c myfiles On the Tools menu choose Options Plain Courier text Plain Courier text indicates command syntax and system output for example prompts and system messages Example Error Invalid command syntax Failed 2005 06 22 13 37 03 303 04 00 Special messages A special message identifies a risk associated with an action A special message can also explain how to avoid or reduce the risk The following are examples of the different types of special messages and the purposes they serve Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 38 Documentation roadmap Attention Use Attention instead of Note or Important to draw the user s attention to key information that does not carry with it the risk
22. he list of supported communication servers see the Avaya 3100 Mobile Communicator Product Bulletin at www avaya com Avaya 3100 Mobile Communicator consists of the following components Avaya 3100 Mobile Communicator Client Avaya 3100 MC Client for three wireless devices Avaya 3100 Mobile Communicator Client for BlackBerry Avaya 3100 Mobile Communicator Client for Nokia Avaya 3100 Mobile Communicator Client for Windows Mobile Avaya 3100 Mobile Communicator Web UI Avaya 3100 MC Web Ul Avaya 3100 Mobile Communicator Gateway to communicate between the clients and the communication server Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 14 Avaya 3100 Mobile Communicator overview Avaya 3100 Mobile Communicator architecture The following diagram shows the Avaya 3100 Mobile Communicator network architecture Figure 1 Avaya 3100 Mobile Communicator and Avaya CS 1000 network architecture sip Enterprise le a SN Communication Server Avaya 3100 Mobile Communicator Gateway 3100 MCG ECSSIP Proxy DN 5000 Serer TN1 T UEXT ype BES or Firewall Data 200255 from hernet Internet Cellular Network 4 CDMAGSM 4 Cellular Data Connection to Cellular Data Connection to Avaya 3100 Mobile Communicator Gateway Avaya 3100 Mobile Communicator Gateway Voice Signaling The Avaya 3100 Mobile Communicator Client for BlackBerry the Avaya 3100 Mobile Communicator
23. ications Server 2007 OCS 4 NI 2007 interoperability support for voice calls Integrated Virtual Private Network VPN for Voice N A N A over WLAN VoWLAN security Call Detail Recording CDR Message Waiting Indicator MWI Busy State Active Call on Mobile appears on other A line appearances and OCS presence Device Handoff Move call from Mobile to Desk 4 Ni phone or vice versa Mid Call Feature Hold Mid Call Feature Retrieve Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 16 Avaya 3100 Mobile Communicator overview Table 1 Avaya 3100 Mobile Communicator features cont d Client Calls Mid Call Feature Consultation call Mid Call Feature Drop consultation call Back to held call Mid Call Feature Swap between consultation and 4 primary call Mid Call Feature Consultative transfer Mid Call Feature Ad hoc conference Instant Conferencing Invite a list of participants 4 4 4 4 4 4 X defined by a group list X Over the air download of client Mid Call Feature Blind transfer IN Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 17 Avaya 3100 Mobile Communicator Clients Avaya 3100 Mobile Communicator Avaya 3100 MC provides software applications called the Avaya Mobile Communicator Clients Avaya 3100 MC Client which extend the Avaya 3100 Mobile Communicator functionality to the following devices Navigation R
24. ice telephone number and not their direct cell phone number for business use Enterprise telephony from any telephone Enterprise dialing with least cost routing and toll avoidance on long distance calls Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 24 Avaya 3100 Mobile Communicator Web UI Conferencing e Attendant features including busy lamp field and barge in Device handoff between office telephone and mobile telephone The Avaya 3100 Mobile Communicator Web UI supports any browser equipped mobile device including the latest models not yet supported by the Avaya 3100 Mobile Communicator clients legacy modules no longer supported by the Avaya 3100 MC Client and mobile devices not targeted in the client portfolio The Avaya 3100 Mobile Communicator Web UI provides a nonintrusive interface suitable for personally owned devices with minimal data usage on demand usage A single Avaya 3100 MC Client license enables both the client and the Avaya 3100 Mobile Communicator Web UI Licensed users can choose their preferred method of access or alternate between access methods based on their mobile scenario A user cannot use the Avaya 3100 MC Client and Avaya 3100 Mobile Communicator Web UI concurrently and logging on to one of these interfaces causes the other interface to terminate In redundant Avaya 3100 Mobile Communicator Gateway configurations the Avaya 3100 Mobile Communicato
25. ient for Windows Mobile Quick Reference NN42030 108 This section lists and describes the documentation available for Avaya 3100 Mobile Communicator Avaya 3100 Mobile Communicator documentation packaging Avaya 3100 Mobile Communicator documents are packaged according to customer defined functional roles called job functions See the following table for information about how the documentation suite is organized Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 Roadmap 35 Table 4 Avaya 3100 Mobile Communicator documentation packaging Job function Avaya 3100 Mobile Communicator document Product fundamentals Avaya 3100 Mobile Communicator Client for BlackBerry User Guide NN42030 101 Avaya 3100 Mobile Communicator Client for Nokia User Guide NN42030 102 Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide NN42030 107 Avaya 3100 Mobile Communicator Fundamentals NN42030 109 Avaya 3100 Mobile Communicator Client for iPhone User Guide NN42030 111 Planning and Engineering Avaya 3100 Mobile Communicator Deployment Guide NN42030 301 Installation and commissioning Avaya 3100 Mobile Communicator Deployment Guide NN42030 301 Updates and patches Avaya 3100 Mobile Communicator Release Notes NN42030 404 Administration and security Avaya 3100 Mobile Communicator Administration and Security NN42030 600 Fault and performance Avaya 3100 Mobile Comm
26. ients and the Avaya 3100 Mobile Communicator Gateway server is secure To configure the PKI the following tasks are required Enroll with a Certificate Authority CA Generate a Certificate Signing Request CSR Obtain a signed TLS certificate e Obtain the CA root certificate intermediate certificate or both as required by the CA Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 Avaya 3100 Mobile Communicator Gateway administration and security 29 Install the root or intermediate or both as required by the CA and signed certificates e Distribute the CA root certificate Some CAs such as VeriSign or Entrust charge a fee for their services Others such as CACert or RapidSSL provide free or low cost solutions As an alternative to using a commercial CA you can build your own For example Microsoft Exchange Server includes tools that enable you to build a CA server that is exclusive to your organization Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 30 Avaya 3100 Mobile Communicator Gateway Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 31 Other components This section documents other components in Avaya 3100 Mobile Communicator Avaya 3100 MC Navigation LDAP server page 31 LDAP server A Lightweight Directory Access Protocol LDAP server provides information for the Corporate Directory in the Ava
27. installations on the CS 1000 Release 5 5 Linux Base only The Avaya 3100 Mobile Communicator Gateway software requires a dedicated server You cannot install any other software on the server For more information see Avaya 3100 Mobile Communicator Deployment Guide NN42030 301 Hardware components The Avaya 3100 Mobile Communicator Gateway software can be installed on one of the following Commercial off the shelf COTS servers HP DL320G4 BM x306m The following table describes the supported hardware requirements Table 3 Hardware components Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 Avaya 3100 Mobile Communicator Gateway installation and configuration 27 Table 3 Hardware components cont d Hardware Specification Memory 2 GigaByte Dynamic Random Access Memory GB DRAM Hard Disk Drive 80 GB Serial Advanced Technology Attachment SATA Disk Network Interface Card two 1 GB Ethernet cards Software components The Avaya 3100 Mobile Communicator Gateway software installation includes the following software components Avaya 3100 Mobile Communicator Gateway Avaya 3100 Mobile Communicator Gateway enables the clients to access advanced collaborative IP telephony services on the enterprise network Using the clients users can search the corporate directory manage voice mail dial by extension number and hold instant conferencing with predefined groups of users Avaya 3100
28. ion enhancements 7 Client and Web User Interface UI enhancements 8 Other changes 9 Overview 11 Avaya 3100 Mobile Communicator overview Avaya 3100 Mobile Communicator product 13 Avaya 3100 Mobile Communicator architecture 14 Avaya 3100 Mobile Communicator features 15 13 Avaya 3100 Mobile Communicator Clients Avaya 3100 MC Client overview 17 Avaya 3100 MC Client for BlackBerry 18 Avaya 3100 MC Client for Nokia 18 Avaya 3100 MC Client for Windows Mobile 18 Avaya 3100 MC Client for iPhone 19 Avaya 3100 MC Client hardware and software 19 Supported devices 19 Avaya 3100 MC Client software installation 22 Avaya 3100 MC Client administration and security 22 17 Avaya 3100 Mobile Communicator Web UI 23 Avaya 3100 Mobile Communicator Gateway 25 Avaya 3100 Mobile Communicator Gateway overview 25 Avaya 3100 Mobile Communicator Gateway features 26 Avaya 3100 Mobile Communicator Gateway server components 26 Hardware components 26 Software components 27 Avaya 3100 Mobile Communicator Gateway installation and configuration 27 Avaya 3100 Mobile Communicator Gateway administration and security 28 Administration 28 Licensing 28 Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 Certificates 28 Other components 31 LDAP server 31 Documentation roadmap 33 Technical documentation changes 33 New technical documents 33 Retired technical document
29. ob function The sequence and dependencies among the tasks is represented in work flows and task flows The tasks are supported by conceptual and reference information Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 Modular task based information 39 Work flows and task flows Task based documentation emphasizes procedural information Flowcharts provide the primary navigation to tasks and procedures whenever there is a required order and flow to the actions you must perform to complete a given job Work flows and task flows are flowcharts that illustrate which tasks or procedures and decisions occur in an activity The flowcharts guide you through any type of activity on the product whether it is initial installation configuration upgrades routine maintenance or troubleshooting Each flowchart provides the prerequisites and links to the tasks or procedures that you need to perform Always follow the work flows and task flows so that you perform the required procedures in the correct order To understand the relationship between work flows task flows and procedures see the following figure Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 40 Documentation roadmap Figure 2 Work flows task flows and procedures in task based documentation e Procedure 4 Procedure 5 Sioi optional optional Task 8 prone P optional Warkflow Task 1 Sha complete
30. pdated graphical user interface support for the Native Call Intercept feature The Avaya 3100 MC Client for BlackBerry and Avaya 3100 MC Client for Windows Mobile user interfaces contain the following enhancements when the administrator installs localized prompts on the Avaya 3100 Mobile Communicator Gateway the clients that are configured to use the local language hear the prompts in that language The Avaya 3100 MC Client for Nokia supports only English prompts The Avaya 3100 Mobile Communicator Web UI contains the following enhancements Time of Day Routing Calls can be routed to different locations based on the time of day and day of week The feature also includes a time zone parameter to configure the user s time zone and to enable the display of call logs using the configured time zone instead of the Avaya 3100 Mobile Communicator Gateway timestamp For more information see the following documents e Avaya 3100 Mobile Communicator Client for BlackBerry User Guide NN42030 101 e Avaya 3100 Mobile Communicator Client for Nokia User Guide NN42030 102 e Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide NN42030 107 Avaya 3100 Mobile Communicator Deployment Guide NN42030 301 Other changes The following other changes were made to this document Moved the Technical documentation changes section from this chapter to the Documentation roadmap chapter Updated the Docum
31. r Web Ul communicates with the primary server only If the primary server fails the Avaya 3100 Mobile Communicator Web UI becomes inaccessible and becomes accessible when the primary server returns to service The Avaya 3100 Mobile Communicator Web UI requires that color screen devices have a minimum screen size of 160x120 pixels Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 25 Avaya 3100 Mobile Communicator Gateway Navigation The Avaya 3100 Mobile Communicator Gateway interacts with the Avaya 3100 Mobile Communicator Client Avaya 3100 MC Client application and Avaya 3100 Mobile Communicator Web UI Avaya 3100 MC Web Ul on mobile devices and the supporting communication server Avaya 3100 Mobile Communicator Gateway overview page 25 Avaya 3100 Mobile Communicator Gateway features page 26 Avaya 3100 Mobile Communicator Gateway server components page 26 Avaya 3100 Mobile Communicator Gateway installation and configuration page 27 Avaya 3100 Mobile Communicator Gateway administration and security page 28 Avaya 3100 Mobile Communicator Gateway overview The Avaya 3100 Mobile Communicator Gateway facilitates communication between the Avaya 3100 MC Client and Enterprise communication servers The Avaya 3100 Mobile Communicator Gateway supports the following clients Avaya 3100 MC Client for BlackBerry Avaya 3100 MC Client for Nokia Avaya 31
32. roducts that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http Avww avaya com support Contents New in this release Features 7 Administrat
33. s NN42030 109 02 03 15 July 2010 23 Avaya 3100 Mobile Communicator Web UI The Avaya 3100 Mobile Communicator Web UI Avaya 3100 MC Web Ul allows access to Avaya 3100 Mobile Communicator Client Avaya 3100 MC Client features using a web browser as an alternative to using an installed client on a device Avaya 3100 Mobile Communicator Web UI allows users to access and manage the following Avaya 3100 Mobile Communicator features Create a list of telephone numbers to which office calls can be simultaneously routed Place an enterprise call using the office dialing format for example a 4 digit extension and to take that call on any telephone Search the corporate directory and use click to call from search results list View the message waiting indicator MWI and click to call voice mail Suspend mobile call routing with Do Not Disturb DND mode Access mid call features using star code dialing from the listed telephone Single number reach user configurable call routing allows office calls to simultaneously ring on any internal or public switched telephone network PSTN Direct Inward Dial DID telephone Single identity Outbound calls dialed using the Avaya 3100 Mobile Communicator Web UI carry the user s office Calling Line Identification CLID Single Voice Mail Avaya 3100 Mobile Communicator Web UI helps reduce messages on the corporate voice mail system by allowing users to publish only their off
34. s 34 Restructured technical documents 34 Roadmap 34 Avaya 3100 Mobile Communicator documentation packaging 34 Text conventions 37 Bold Courier text 37 Bold Helvetica text 37 Plain Courier text 37 Special messages 37 Modular task based information 38 Work flows and task flows 39 Avaya 3100 Mobile Communicator communication call flows 41 Avaya 3100 Mobile Communicator Gateway registration process 41 Avaya 3100 Mobile Communicator Gateway client registration process 42 Avaya 3100 Mobile Communicator Gateway call termination process 43 Avaya 3100 Mobile Communicator Gateway call origination Direct Dial call process 44 Avaya 3100 Mobile Communicator Gateway call origination Call me First process 45 Terminology 47 Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 New in this release Features The following sections detail what s new in Avaya 3100 Mobile Communicator Fundamentals NN42030 109 in Avaya 3100 Mobile Communicator Avaya 3100 MC for Release 3 1 e Features page 7 Other changes page 9 See the following sections for information about feature changes Administration enhancements page 7 Client and Web User Interface Ul enhancements page 8 Administration enhancements Avaya 3100 Mobile Communicator Release 3 1 contains the following administration enhancements Afreshly installed Avaya 3100 Mobile Communicator Gateway comes with English prompts
35. s active on a Class B device the client must be brought to the foreground manually Cellular Voicemail Avoidance When configured calls to a user receive a prompt which the user must acknowledge before the call is connected Because voice mail systems cannot answer the prompt the call does not get answered by the voice mail system Native Call Intercept When configured the Avaya 3100 MC Client intercepts all calls from the native dialer and routes the calls This feature enables users to benefit from the Avaya 3100 MC Client features without dialing from the Avaya 3100 MC Client application When enabled users can make personal calls that route to their service provider using Personal mode Presence Simplification Avaya 3100 MC Client supports the following presence states Available Away Extended Away Busy Do Not Disturb Offline On the Phone Users can also add a custom caption to the states The Enterprise Call Server manages Do Not Disturb call handling Music on Hold The Avaya 3100 Mobile Communicator Gateway plays an audio file stored on the Avaya 3100 Mobile Communicator Gateway for any call that is put on hold The administrator can replace the file with a customized file as required Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 Other changes 9 The Avaya 3100 MC Client for Nokia user interface contains the following enhancements u
36. to plan and engineer an Avaya 3100 Mobile Communicator system Document title Avaya 3100 Mobile Communicator Deployment Guide NN42030 301 This document describes the planning and engineering guidelines for the Avaya 3100 Mobile Communicator Avaya 3100 MC Installation and commissioning Installation and commissioning documentation enables you to install the Avaya 3100 Mobile Communicato configuration Documentation title Avaya 3100 Mobile Communicator Deployment Guide NN42030 301 r software and perform the initial This document describes the Avaya 3100 Mobile Communicator Gateway Updates and patches Updates and patches documentation and includes Release Notes Document title Avaya 3100 Mobile Communicator Release Notes NN42030 404 server installation enables you to upgrade your system This document describes service updates SU and build specific software information Administration and security Administration and security documentation enables you to securely manage and maintain the system con figuration data and users Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 Text conventions 37 Avaya 3100 Mobile Communicator This document describes how to Administration and Security manage and maintain the Avaya NN42030 600 3100 Mobile Communicator system configuration data and users Fault and performance management Fault and per
37. unicator management Troubleshooting NN42030 700 The document was updated since the last release Product fundamentals Product fundamentals documentation includes overview and reference information about the product and product documentation Avaya 3100 Mobile Communicator This document describes installation Client for BlackBerry User Guide configuration and user instructions for NN42030 101 the Avaya 3100 Mobile Communicator Client Avaya 3100 MC Client for BlackBerry Avaya 3100 Mobile Communicator This document describes installation Client for Nokia User Guide configuration and user instructions for NN42030 102 the Avaya 3100 MC Client for Nokia Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 36 Documentation roadmap Document title Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide NN42030 107 Avaya 3100 Mobile Communicator Fundamentals NN42030 109 Planning and engineering This document describes installation configuration and user instructions for the Avaya 3100 MC Client for Windows Mobile This document describes what is new in Avaya 3100 Mobile Communicator the Avaya 3100 Mobile Communicator product fundamentals the Avaya 3100 Mobile Communicator documentation roadmap and common Avaya 3100 Mobile Communicator terminology Planning and engineering documentation provides the engineer with all the information needed
38. view Navigation This document describes the Avaya 3100 Mobile Communicator Avaya 3100 MC product Avaya 3100 Mobile Communicator overview page 13 Avaya 3100 Mobile Communicator Clients page 17 Avaya 3100 Mobile Communicator Web UI page 23 Avaya 3100 Mobile Communicator Gateway page 25 Other components page 31 Documentation roadmap page 33 Avaya 3100 Mobile Communicator communication call flows page 41 Terminology page 47 Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 12 Overview Avaya 3100 Mobile Communicator Fundamentals o NN42030 109 02 03 15 July 2010 13 Avaya 3100 Mobile Communicator overview This section gives an overview of the Avaya 3100 Mobile Communicator product and architecture Navigation Avaya 3100 Mobile Communicator product page 13 Avaya 3100 Mobile Communicator architecture page 14 Avaya 3100 Mobile Communicator features page 15 Avaya 3100 Mobile Communicator product The Avaya 3100 Mobile Communicator Avaya 3100 MC provides access to voice and messaging services over a wireless and a cellular network and extends commonly used Private Branch Exchange PBX features to mobile devices Avaya 3100 Mobile Communicator supports several Avaya communication servers This document describes the interworking with Avaya 3100 Mobile Communicator and Avaya Communication Server 1000 Avaya CS 1000 For t
39. y Enterprise Communications Server ECS e Backup Avaya 3100 Mobile Communicator Gateway if installed Lightweight Directory Access Protocol LDAP Server For more information about Avaya 3100 Mobile Communicator Gateway installation see Avaya 3100 Mobile Communicator Deployment Guide NN42030 301 Avaya 3100 Mobile Communicator Gateway administration and security This section describes administration licensing and certificate management requirements for the Avaya 3100 Mobile Communicator Gateway For more information see Avaya 3100 Mobile Communicator Administration and Security NN42030 600 Administration Avaya 3100 Mobile Communicator administration is done through the Avaya 3100 Mobile Communicator Web Administration Console The Web Administration Console can be accessed using a Web address either secure or unsecure Licensing The Avaya 3100 Mobile Communicator Gateway manages all licensing The license file is installed on the Avaya 3100 Mobile Communicator Gateway and as each client registers the licences are consumed For more information about licenses see Avaya 3100 Mobile Communicator Deployment Guide NN42030 301 and Avaya 3100 Mobile Communicator Administration and Security NN42030 600 Certificates A Public Key Infrastructure PKI uses Transport Layer Security TLS certificates to provide server authentication and private communication With a PKI the communication between the mobile cl
40. ya 3100 Mobile Communicator Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 32 Other components Avaya 3100 Mobile Communicator Fundamentals NN42030 109 02 03 15 July 2010 33 Documentation roadmap This section provides an overview of all technical documentation available for Avaya 3100 Mobile Communicator Avaya 3100 MC Navigation Technical documentation changes page 33 Roadmap page 34 Text conventions page 37 Modular task based information page 38 Technical documentation changes This section identifies new retired and restructured technical documents for Avaya 3100 Mobile Communicator Avaya 3100 MC New technical documents page 33 Retired technical documents page 34 Restructured technical documents page 34 For information about the complete documentation suite see Documentation roadmap page 33 New technical documents The following documents are new in Avaya 3100 Mobile Communicator for Release 3 1 Avaya 3100 Mobile Communicator Client for iPhone NN42030 111 Avaya 3100 Mobile Communicator Deployment Guide NN42030 301 which consolidates and replaces the following documents Mobile Communication 3100 Planning and Engineering NN42030 200 Mobile Communication 3100 nstallation and Commissioning NN42030 300 Mobile Communication 3100 and Communication S erver 1000 Solution Integration Guide NN49000 315
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