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Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide

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1. 2030 107 Avaya 3100 Mo Communicator 3 1 S 03 05 October Welcome This section contains the following topics Your new Avaya 3100 MC Client for Windows Mobile on page 7 e New in this release on page 7 Avaya 3100 MC Client for Windows Mobile feature overview on page 9 Language support on page 10 Your new Avaya 3100 MC Client for Windows Mobile You can use Avaya 3100 Mobile Communicator Client Avaya 3100 MC Client for Windows Mobile to achieve real time communication with the Avaya 3100 Mobile Communicator Gateway and communication server The term communication server means all communication servers that Avaya 3100 MC Client supports For more information about communications servers see the Avaya 3100 Mobile Communicator Product Bulletin at www avaya com support New in this release The following sections detail what s new in Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide NN42040 107 for Avaya 3100 Mobile Communicator Release 3 1 Features This release contains changes to the following features Managing voice mail on page 75 Configuring your Presence Status on page 59 Other changes The Avaya 3100 MC Client for Windows Mobile is not supported on versions of Windows Mobile before WM 6 0 Revision history October 2010 Standard 03 05 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Editorial changes were
2. 4 Select Done Buddy Settings Use the Buddy pane to manage presence update behavior for your mobility enabled buddies mobile client users on the same system Reviewing and configuring your Buddy settings 1 Select Menu Logout 2 Select Menu Options Buddy 3 Complete the fields using the information in Table 12 Buddy Settings pane fields on page 35 as a guide 34 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Configuring Avaya 3100 MC Client for Windows Mobile Figure 4 Buddy settings gt Avaya 3100 MCC Auto Presence Auto Presence Enabled Table 12 Buddy Settings pane fields Field Description Auto Presence Enabled Select this check box to have the Avaya 3100 MC Client receive automatic presence notifications from mobility enabled buddies when their status changes Note Auto Presence Enabled uses extra airtime and reduces battery life if the Avaya 3100 MC Client for Windows Mobile connects to the network for every status update 4 Select Done Instant Messaging settings Use the Instant Messaging pane to review and program your instant message alert settings Reviewing and configuring your Instant Message settings 1 Select Menu Logout 2 Select Menu Options Instant Messaging 3 Complete the fields using the information in Table 13 Instant Messaging pane fields on page 36 as a guide Avaya 3100 Mobile Communicator Clien
3. After importing a buddy check that the contact information is complete You may need to add a tag or special character that was not present in the original record a Bo N Viewing the presence status of buddies e check the presence of a single buddy e check the presence of all buddies request notification when the presence status of a buddy changes You can configure the Avaya 3100 MC Client for Windows Mobile to receive automatic presence status updates By doing this you can stay up to date with the latest status information for all of your buddies To switch from manual default to automatic mode select Auto Presence Enabled on the Buddy pane For more information see Buddy Settings on page 34 Note Having Auto Presence Enabled causes extra airtime to be consumed and battery life to be reduced Viewing the presence status of a buddy 1 Expand the Buddy list 2 Scroll and highlight a buddy and then choose one of the following Menu Query Presence to check buddy status Menu Set Presence Alert to be alerted of a status change Only the next change is tracked not all changes Menu Clear Presence Alert to cancel status change alerts The Buddy list updates with the current presence status for the selected buddy Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 57 Advanced functions Figure 14 Viewing presence status of buddiesViewing the presence status of a group of
4. AVAYA Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide Avaya 3100 Mobile Communicator Release 3 1 Document Status Standard Document Number NN42030 107 Document Version 03 05 Date October 2010 AVAYA 2007 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endor
5. Managing buddies on page 54 Configuring your Presence Status on page 59 Searching for people on page 61 Working with Groups on page 63 Instant Conferences on page 65 Managing instant messages on page 69 Tracking IM sessionHistory Call Logs on page 72 Managing voice mail on page 75 Note Some devices have a physical keypad and do not use the touch screen for numeric entry This document describes the touch screen approach for devices with a physical keypad use the keypad for numeric entry instead Placing calls Your Avaya 3100 Mobile Communicator Gateway telephone system manages all calls that you place on Avaya 3100 MC Client for Windows Mobile Quickly and easily call your coworkers either by selecting them from a Buddy list or by dialing their extension number Your office extension is associated with all of your outbound calls regardless of your location At any time use Avaya 3100 MC Client for Windows Mobile to initiate calls from your desktop telephone mobile device or home telephone the people you call always see the same number Call modes Two call modes are available Direct Outbound mode on page 45 Call me First mode on page 46 To use both call modes you must configure an Outgoing Call Service DN in your Avaya 3100 MC Client system settings However if you do not configure a service number you can only use the Call me First mode For more information see
6. Work number Mobile number Home number or Other number 4 Select Menu Done Your new buddy is added to the local address book Figure 12 Adding a new buddylmporting a buddy gt Avaya 3100 MCC Buddy List Adding Contact Part of Groups Last Name First Name Home Number Work Number Import a buddy to the Avaya 3100 MC Client for Windows Mobile local address book from these sources History pane Search Results pane can include entries from both the mobile device address book and the corporate directory e Native address book Importing saves you time by automatically entering buddy contact information Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 55 Advanced functions Adding a buddy from the History pane 1 Expand the History pane 2 Scroll to and highlight the entry for the person you want to add 3 Select Details 4 Select Menu Add to Buddies Your new buddy is added to the local address book Figure 13 Importing a buddy from the History panelmporting a buddy from the Search pane Avaya 3100 MCC en vi 1r41 X Lo History Hayes Shannon 07 05PM Mon Sep 08 i System Admin 05 13PM Tue Jul 29 i System Admin 03 34PM Fri Mar 28 Mark All Read 2 6451049 11 29AM FriMaro7 Delete Delete All Filter By Sort By Search for people in your mobile device address book and in the corporate directory maintained by your organization After completi
7. 3100 Mo Communicator 3 1 S 03 05 October Troubleshooting Troubleshooting This section contains the following topics Data connection between Avaya 3100 MC Client for Windows Mobile and Avaya 3100 MC Gateway on page 77 Data connection berween Avaya 3100 MC Client for Windows Mobile and Avaya 3100 MC Gateway To verify that the data connection between Avaya 3100 MC Client for Windows Mobile and Avaya 3100 Mobile Communicator Gateway is established 1 Ping the Avaya 3100 Mobile Communicator Gateway from the PC to verify data connectivity of the PC to the Avaya 3100 Mobile Communicator Gateway 2 Connect the mobile device to the computer with a USB cable 3 Start Microsoft ActiveSync on the computer Figure 26 ActiveSync ng ActiveSync ym Yy 1133 X Windows PC 2 Synchronized 1 21 09 11 00 AM Windows PC Synchronized 3 24 08 11 06 AM 4 Onthe mobile device select Start Internet Explorer 5 Browse to http lt IP address or host name of Avaya 3100 Mobile Communicator Gateway gt 8282 adminserver See Figure 27 Avaya 3100 Mobile Communicator Gatewaysplash screen on page 78 This demonstrates using non Avaya software that the mobile device has established an IP connection to the PC and that it can make an IP connection to the Avaya 3100 Mobile Communicator Gateway Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 77 Troubleshooting Figure 27 Avaya 3100 Mob
8. ARES 69 Receiving an instant MESSAGE i naaa a paaa a KAKA 4 Ea RR RU IR E EHE RR EORR OR Pe RR 70 Tracking IM Sessions Mv cee new Re Re KA ee ee ke PAKAKAK ALAS GANA 72 Marking history entes as read cese bakes barerdeddeveae sIr Ior debe aes 74 AA AA 74 har vele mel aua dos de Ros ad cbe e o DL OE AC Qe OR T OTE 75 Tracking the status of your messages 75 Calling the voice mail syst m kU 75 Aga a Ata Lisci ctw AA AA EP PAA AA AA AA AA AA 77 Data connection between Avaya 3100 MC Client for Windows Mobile and Avaya 3100 MC Gateway Ti AGONY III 79 IA AHAA 81 CHU PEN UW ULA UONE AIEEE OAS OEREHSEN LULU 81 Starting the Avaya 3100 MG Client IKIWA 81 Exiting the Avaya 3100 MC Client application 81 Hiding the Avaya 3100 MC Client application 81 Cang AUG 224 a deca IWE KE oe ERROR e deo Ru 82 Accessing VOICE mall oc cocci scri ABAD hs eh dtn k ARNA E Ra b RR RR EE PE RR 82 Damna a UA HIRAP AAP AA LT 82 Calling an emergency DUMDET auae eaa pe eR ERRT ERR Rand PRE bees GG 83 Instant Conference commands WIKI hh 83 initatng an instant COM s canes idu epe mcg Rede daraus DEP deed Db Rd 83 Sending an instant message to a buddy 84 Viewing the History Call Logs pane 84 Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 5
9. Click Yes and follow the prompts to remove the application software 8 Onthe mobile device select Start File Explorer My Device Program Files 9 Delete the Avaya folder Removing the Avaya 3100 MC Client for Windows Mobile installation directory and files from the computer 1 On the computer select Start Settings Control Panel Add or Remove Programs 2 Select Avaya 3100 MC Client vx x Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 21 Installing Avaya 3100 MC Client for Windows Mobile 3 Click Remove 4 Click Yes and follow the prompts to remove the Avaya 3100 MC Client for Windows Mobile installation directory and files Obtaining the Log file The Avaya 3100 MC Client includes a log of application activity that can be used for debugging purposes Obtaining the log file 1 Connect the mobile device to your computer with a USB cable 2 Start Microsoft ActiveSync on your computer 3 Select Tools Explore Device My Windows Mobile Based Device Program Files Avaya Avaya 3100 MC Client 4 Copy the log file Avaya 3100 MC ClientHostLog txt to your computer Forward the log file to Avaya product support for analysis Modifying the Microsoft ActiveSync settings ActiveSync is a computer based synchronization program developed by Microsoft You can use it to install and upgrade the Avaya 3100 MC Client software and allow data to be transmitted over the USB connection while
10. History pane The History pane logs your recent calls instant messages and system events You can sort and filter the entries and you can select an individual entry to view details or initiate a call The History pane also provides a missed call indicator IM Sessions pane Use the IM Sessions pane to exchange instant messages with your mobility enabled buddies Instant Conferencing pane The Instant Conferencing pane contains a list of recent conference activity Use it to join in progress Instant Conferences and to reinitiate completed conferences My Status pane Use the My Status pane to configure your presence status on the network Other details The bottom of the Main pane contains the following information Call Screening Mode Call screening on magnifying glass Call Screening Off check mark Enterprise Connection status Online Offline 40 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Operating Avaya 3100 MC Client for Windows Mobile Navigating panes Use the controls on your Windows Mobile device to navigate through panes and menus enter data and to select options Use the left and right buttons to use menu bar commands Use the START button to open the Start menu Controls available depend on the device that you are using PDA or Smartphone See Figure 14 Device controls and functions on page 41 Table 14 Device controls and functions Control F
11. Owner Information settings on page 33 Direct Outbound mode In Direct Outbound mode initiate calls directly from your mobile device to other parties through the enterprise telephony system For more information see Figure 7 Direct outbound mode on page 46 Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 45 Advanced functions Figure 7 Direct outbound mode Enterprise Network Telephony System Caller Mobile device calls enterprise telephony systern Enterprise telephony system calls other party law 1 IN Call me First mode In Call me First mode your calls are completed in two steps First the enterprise telephony system calls you After you answer the system calls the other party See Figure 8 Call me First mode on page 46 Figure 8 Call me First mode Enterprise Network Telephony System Enterprise telephony system calls your mobile device Enterprise telephony system calls other party Call Intercept The Avaya 3100 Mobile Communicator can intercept calls made from the native device dialer so that calls can go through the Avaya 3100 Mobile Communicator Gateway Use the Options pane to control the use of the native device dialer The Options menu displays the status of the feature Select the Call Intercept entry to toggle the feature When Call Intercept is on displays the Avaya 3100 Mobile Communicator Gateway handles all calls client of native dialer made
12. advanced call mode The Call me First mode has several calling options for example outgoing prefix and calling locations Call me First calls take two steps to complete First the Avaya 3100 Mobile Communicator Gateway calls you at a chosen location After you answer the Avaya 3100 Mobile Communicator Gateway initiates the call by calling the number you entered in the Avaya 3100 MC Client for Windows Mobile using the enterprise dial plan e Use the following telephony features call hold and retrieve supervised and unsupervised call transfer call swap caller ID caller name display call timer conference call call mute For more information about Call Modes see Call modes on page 45 Note If you are connected to a 3G network you can exchange instant messages and track presence while in a voice call For more information about configuring your outgoing Call Service DN see Initial configuration on page 25 Language support Avaya 3100 MC Client for Windows Mobile supports the following languages e Chinese e Dutch English French e German 10 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Welcome Japanese Norwegian e Swedish When you install the client loads using the over the air download method the system recommends a software load that matches the operating system features and language of your device You can download the recommended software or you can se
13. from your Windows Mobile device When Call Intercept is off displays native dialer calls route through your Windows Mobile device without Avaya 3100 Mobile Communicator Gateway interaction Calling individuals The following options are available for calling an individual Dialing a number on page 46 Calling from the Buddy list on page 49 Dialing a number Place a call by dialing an extension or telephone number 46 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions 1 Expand the Phone pane 2 Select Menu Input Method Use Keypad 3 Dial the contact extension or Public Switched Telephone Number PSTN number Note 1 To enter the plus sign press and hold the 0 key on the dialpad Note 2 To facilitate dialing configure the Alpha to Digit map For more information see Call settings on page 29 4 Doone ofthe following to select your number To use your mobile number in Direct Outbound mode press the green call button or select Menu Call To use your mobile number in Call me First mode select Menu Call Me first and then select Call To use an alternate number in Call me First mode select Menu Call From select a number from the list or enter a new number and then select Call from the menu The system places the call Figure 9 Phone pane Avaya 3100 MCC Phone Redialing a number Redial the last number that you d
14. participants Note Mid call features such as Call Hold Call Transfer and Call Swap are not available during Instant Conferences The call handoff feature is available during Instant Conferences but only to the conference participants not the conference originator 66 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions Table 18 Instant conference dialpad controls on page 67 contains the list of Instant Conference dialpad controls Table 18 Instant conference dialpad controls Dialpad Function Comments control d Starts the help The help system plays a recorded list system of command descriptions For example Press 6 to mute or unmute yourself The functions you can perform depend on your status as either an Instant Conference initiator or participant 1 Terminates an The Instant Conference initiator can Instant terminate the call at any time by Conference pressing 1 and then confirming the selection by pressing 1 a second time 3 Enables user The Instant Conference initiator can numbers to be add another person to an ongoing call dialed mid call by doing the following Press star 3 Dial the extension of the party PSTN or mobile number e Press pound The system calls the other party The other party is prompted to press pound to join the conversation Note You can only add individuals not other conferences
15. the following topics Initial configuration on page 25 Advanced Configuration settings on page 27 Initial configuration The first time you start Avaya 3100 MC Client for Windows Mobile you are prompted to enter your basic log on information and then log on to the system After you log on additional configuration settings are automatically downloaded from the Avaya 3100 Mobile Communicator Gateway and you can begin using the Avaya 3100 MC Client Completing the initial configuration of the Avaya 3100 MC Client 1 Obtain your basic logon settings from your system administrator 2 Connect your Windows mobile device to the cellular network 3 On your Windows mobile device select Start Programs Mobile Console The Login information pane appears 4 Complete the fields using the information listed in Table 8 Required parameters on page 25 Table 8 Required parameters Parameter Description Login Name Enter your account user name on the Avaya 3100 Mobile Communicator Gateway Login Enter your account password on Avaya 3100 Mobile Password Communicator Gateway Primary Server Enter the IP address or fully qualified domain name IP Host of the primary Avaya 3100 Mobile Communicator Gateway external network interface Format lt IP address FQDN gt Note Do not enter a complete URL Primary Server Enter the port number used for client connections Port on the primary Avaya 3100 Mobile Communicator G
16. those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents PEO ICONNG igo ost eae EEUU yeaa nae 7
17. to accept the call by pressing pound If you press the call is established If you do not press the call goes to your Enterprise voice mail system If cellular voicemail avoidance is disabled the incoming call rings If you do not answer the call it may go to Enterprise voice mail or it may go to cellular voicemail Note Remember to check both voice mail systems for messages For more information on configuring Call Screening see Call settings on page 29 Device handoff Device handoff requires a Handoff key on your desktop telephone If you do not have this key configured contact your system administrator The Avaya Communication Server 2100 does not support the Device handoff feature Moving a call from the desktop telephone to the Avaya 3100 MC Client You can move a call from your desktop telephone to the Avaya 3100 MC Client Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 51 Advanced functions 1 While a call is connected on the desktop telephone press the Handoff key 2 Answer the call on the Avaya 3100 MC Client 3 Hang up your desktop telephone Moving a call from the Avaya 3100 MC Client to the desktop telephone You can move a call from your Avaya 3100 MC Client to your desktop telephone 1 While a call is connected on the Avaya 3100 MC Client press the Handoff key on your desktop telephone 2 If you have Station Control Password SCPW privacy protectio
18. you and your buddy are not on the same Avaya 3100 Mobile Communicator Gateway The IM Sessions pane appears presence information appears if it is available On the IM Sessions pane do one of the following Type your message in the Send IM Messages field Limit the message to a maximum of 160 characters Select Menu Canned Messages custom message Select Menu Send A copy of the message is stored on the IM Sessions pane Sending an instant message to a SIP address Start an instant messaging session with another Avaya 3100 MC Client user with a SIP address 1 2 Expand the IM Sessions pane Select Menu New IM Session In the New IM Session pane enter a valid SIP address using the format username domain Select Done In the Send IM Message pane do one of the following Type your message in the Send IM Message field Limit the message to a maximum of 160 characters Select Menu Canned Messages custom message Select Menu Send A copy of the message is stored on the IM Sessions pane Receiving an instant message When you log on you receive instant messages regardless of what you are currently doing on the mobile device When you receive an instant message you are alerted by an audible tone and a visual alert The audible tone is controlled by the device To select a new tone disable the tone or use vibrate mode in place of the tone refer to your device documentatio
19. 00 Mobile Communicator Release 2 1 Avaya 3100 MC Client for Windows Mobile feature overview Avaya 3100 MC Client for Windows Mobile extends the enterprise collaboration functionality to a mobile device by using a data Internet connection over the cellular network You can perform the following tasks with Avaya 3100 MC Client for Windows Mobile Associate a single number with all of your outbound calls Answer office calls on your mobile device Manage your buddies using the Avaya 3100 MC Client for Windows Mobile local directory and the mobile device address book e Search for buddies in the Corporate Directory and in the Avaya 3100 MC Client for Windows Mobile local directory Track the presence status of other Avaya 3100 MC Client mobility enabled users e Configure your own presence status e Use the event log History to view your most recent incoming and outgoing calls instant messages and system events e Check your inbox for new voice mail messages e Receive a message waiting indication MWI when you receive a new voice mail message Create a group containing multiple buddies and initiate an Instant Conference to the group members Redirect your incoming calls to alternative contact locations for example office home other Send and receive instant messages with other Avaya 3100 MC Client users e Download your configuration settings from the Avaya 3100 Mobile Communicator Gateway incl
20. 030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Configuring Avaya 3100 MC Client for Windows Mobile Table 9 Advanced pane fields Field Description Device Standby If this check box is selected your Windows Enable mobile device enters standby mode whenever it is switched off the power button is pressed or the activity timer expires In standby mode the backlight touchscreen and audio are off but the system remains active and the Avaya 3100 MC Client can still receive calls and messages If you clear this check box your Windows mobile device powers down and is unable to receive calls and messages You can save power by turning off your device yet still be able to use the Avaya 3100 MC Client when necessary Enabling this feature also allows you to turn the device off if it is online Device Standby Specify the length of time 1 to 120 minutes Turn that the device must remain unregistered on WiFi radio off is WiFi the WiFi network before the WiFi radio is turned off pst ions nies Enabling this feature saves power when you are outside of WiFi range such as when you are traveling or at home Device Standby You can specify the length of time from 1 to Turn device off if 120 minutes that the Avaya 3100 MC Client offline for lt x gt must be offline either because you are logged minutes off or the Avaya 3100 Mobile Communicator Gateway is unreachable before the de
21. 70 seconds 700 Sample calculation Use the following assumption for a Avaya 3100 MC Client user 5 logon or logout attempts per day e 3calls per hour 2 inbound 1 outbound within an 8 hour workday Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 15 Getting Started 5 message waiting indicator updates per day The following calculation shows data usage per month assuming 20 work days per month Logon and logout attempts 5 1000 5 900 20 190 000 bytes 3 calls per hour 2 inbound 1 outbound during an 8 hour day 2 800 2 900 1000 8 20 704 000 bytes 5 message waiting indicator updates 500 2 10 000 bytes Client polling every 270 seconds or 13 3 an hour 13 3 700 24 hours 30 days 6 703 200 bytes The sum of cellular data used per month is 190 000 704 000 10 000 6 703 200 7 607 200 bytes Subscriber Identity Module SIM card You can change the subscriber identity module SIM card in your device As long as the new SIM card supports a data connection the device sends the telephone number associated with the SIM to the Avaya 3100 Mobile Communicator Gateway during the log on process You continue to make and receive calls without changing your client configuration People calling you do not dial different telephone numbers when you change SIM cards Battery life The battery life of your Avaya 3100 MC Client device will vary depen
22. Adding the name of the new groupSelect Menu Done Avaya 3100 MCC OF Yi 11 50 ok List q yl New Group Your new group is added to the local address book Note You must add buddies to the group before placing a group call For more information see Adding a buddy to a group on page 59 64 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions Changing a group name Changing the name of a group 1 Expand the Buddy List 2 Highlight the group you want to edit 3 Select Menu Edit Group 4 Change the group name 5 Select Menu Done The group name is updated in the local address book Deleting a group Deleting a group 1 Expand the Buddy List 2 Highlight group you want to delete 3 Select Menu Remove Group The group is deleted from the local address book Buddies in the group are reassigned to the All group Instant Conferences Instant Conferences are calls between multiple people One person initiates the Instant Conference and instructs the Avaya 3100 Mobile Communicator Gateway to call the people selected for the conference Placing an Instant Conference call When you initiate an Instant Conference the system first calls your contact location for example mobile device or home and prompts you to record a greeting message The system then calls the users in the group and provides them with the option to join the call decline the call or
23. By Type The entries display according to the specified sort preference 3 Selecta filter preference Menu Filter By AII default Menu Filter By Incoming Calls Menu Filter By Missed Calls Menu Filter By New Missed Calls Menu Filter By Outgoing Calls Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 73 Advanced functions The entries display according to the specified filter preference Viewing detailed log information 1 Expand the History pane 2 Highlight the entry you want to examine 3 Select Details 4 On the History Detail pane review the following information Status of person associated with the log entry Log record type and success failure indicator Time and date and elapsed time Phone number or Instant Message text Marking history entries as read Change the status of your New Incoming Call entries to Incoming Call by marking them read The missed call indicator on the Main pane also clears Marking a single New Incoming Call entry as read 1 Expand the History pane 2 Scroll through the list and highlight a New Incoming Call record 3 Select Details 4 Select Menu Mark As Read The status of the entry changes to Incoming Call Marking all New Incoming Call entries as read 1 Expand the History pane 2 Select Menu Mark All Read The status of all New Incoming Call entries change to Incoming Call Deleting entries D
24. Ded 41 Expanding and collapsing the program panes 41 Summary and Detail VIEWS IIIA IAA 42 Tel ahd Cid BUNOT Prem 42 Change the screen orientation 42 Call Alert mode and Phone Volume 2 2 0 ccc cece eee eee eee nun 43 NAVE dISIBH usada d asa dikddd e qu gu bci E bd TY 43 Advanced TUlicllolts EIA Wa 45 x hop eee EUER 45 Call odas si cae ieee ask eser EEE See AA PAA 45 Cal cue T dds ae ees ade LS does sMAGCbedeiaaree eneusadd de dammed 46 B Inshon go eer TTE 46 Bui eem 46 KAINI UA M TTC 47 Calling a number on the Quick Dial list ww bese y ESO PERA cease Gees 47 Calling Fom the Buddy NSE ws ma 538055 oes ee RAD RE E RE eA Ea NG CaSO Ree P SA 49 Calling from the History or Search panes 2 1 000k es ee ana NAA Rex y m xk KAG 50 Calling from the native address book 50 ASCSM alls 42 ive Sue bode eked SARA ERR E RED RP SE A edu Pd e TEETE 51 DOES Nena x iau od queue Da qae prededqu EE NALITO DONA NAA NGO RO ad 51 Usmg he NC all TOSLURBS oodd ar CRX QE AG eS E Ra d EE S ERA SS REESE EN GEE 52 Call hold and Tela VO o3 ox 3a RERO NT RU RR RE ERR REA TERK RE ENE ORR 52 COMMU 240s POA qu ES sd dqe uui daa ud ed dep dd urb icd di 52 pO ARA AA AA 53 Call SWSb 25 5344 AP dads dees ohadaededee wee ede 054 Caos PE AA 53 Ka LL uos ode asd qb eX qd ISP REIP AA 53 Three party GONIETENBE iussa ko ea KAG RA x RR AA REE LABAN Lee NGAY 53 Man
25. Getting Started For a list of the latest supported devices see the Avaya 3100 Mobile Communicator Product Bulletin at www avaya com Note 1 Select and use headsets that are designed to reduce excessive sound pressure levels or acoustic shocks Check that headsets meet National or International Acoustic and Safety requirements Note 2 Some devices have a physical keypad and do not use the touch screen for numeric entry This document describes the touch screen approach for devices with a physical keypad use the keypad for numeric entry instead Network specifications You must meet the following network specifications Cellular network subscription Cellular Internet access Configuring the data connection and verifying cellular Internet access 1 On the mobile device Main menu choose Start Settings 2 Select the Connections tab 3 Enter the correct parameters such as access point user name and password 4 Select Start Internet Explorer to verify data connection Cellular data plan usage Figure 4 Cellular data plan usage on page 15 shows the approximate data usage for various Avaya 3100 MC Client functions Table 4 Cellular data plan usage Command Approximate Bytes Login 1000 Logout 900 Call screening mode change 800 Incoming call notification 800 Incoming call answer 900 Outgoing call Call me First 1000 Outgoing call Direct 1000 MWI Update 500 Client polling every 2
26. O SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for
27. Your new Avaya 3100 MC Client for Windows Mobile Fi new im this EIGABS loca p Re e AAA KIA E444 ea rene aideacagens 7 AAP PAN PA TSEREL HA EAGTNQEPbE SGXR CEA EEG Se RES T BE s tec ane ccc T Avaya 3100 MC Client for Windows Mobile feature overview 9 Language SUPU rau dead bu dud den EAEra do 10 Gening Started iiss ice dai nna oie ee Ie CORR ERR RE ea e OR EO C CR OR LC 13 Bolo you DOS sad ek ceo dE RRSERORUERKRDSKERRCH RPPTQRE ED RPRRERE ANT ORE 13 Enterprise requirements 13 Supported network connections and devices 13 d Weider sirgs a tan KA KAL de ORR ETRE EOE aa 15 Celular gula plou MSIE sess ice ee ketGe ee epee Peebe oboe Pew ds LER IL SEES ES 15 Subscriber Identity Module SIM card 16 Bete We snc 5 ocd Ge IIIA egrets dae on PALAD ADAYASA T 16 Installing Avaya 3100 MC Client for Windows Mobile 3 2 0sccc0c ceca ec KAG esses essen cece Rr ee eee ea eee 17 Installing or upgrading Avaya 3100 MC Client for WA IOI s constata Se qr ey Meena tae eae eee dene PA 18 Installing or upgrading from a computer 18 installing the software over the AIKUWA 19 Upgrading the software over the air 20 Performing an upgrade for a major release 20 Uninstalling A
28. a space between the names For example Enter marto search for Mary Smith or Jim Martins Enter jo sato search for John Sanders or Sam Johnson As soon as you start typing the search results list displays Every letter that you type causes the list to be updated with entries from the local directory Figure 16 Search panePerforming a corporate directory search ss Avaya3100MCC OP Yi q 11 50 ok gt Search 8 Shannon Hayes lt Work gt 5066745668 Aleksey Shchukin lt Empty gt Roy Shepard lt Empty gt Frank Shepherd lt Empty gt Shane Colpitts lt Empty gt Shane Parsons lt Empty gt FE Offline u Call Find contacts in your enterprise phone book by performing a corporate directory search Searching the corporate and local directories 1 Expand the Search pane 2 Enter as much of the contact s name as you know You can enter one name first or last or both names with a space between the names For example Enter marto search for Mary Smith or Jim Martins Enter jo sato search for John Sanders or Sam Johnson The search results list displays entries from the local directory 3 Select Search Corporate from the left menu The corporate directory search results list appears 4 Toresume the search select Menu New Search The search results list is cleared The next search you initiate is a local search 62 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 A
29. aging DUEB ies dm q es RICE DL ADA PRU EERE PN HAR KAR Reed where Teas 54 Importing a buddy from the native address book 57 Viewing the presence status of buddies 57 Adding a buddy lO a OUD odd sce Iob be ewe tee rh doce 59 Magana d DUO EU bea em ANS ECASRRAZCQQGOARETAQU EQ 59 Configuring your Presence Status aaa eee eee ee hr hh hh hey 59 Searching for DOGE B IIIA OER EES SOE HERE RE 61 BA UP a Weal Sear lt occckiceteies AA Sean 61 Viewing search details uude ide A Re A ok RR ERR DRE Re eee ERR ER CR RR 63 WORKING wn GOUS 1 2 Pad ma decade said eased ERG ERRAT HERRSUE ESTA ER eed RR OS 63 4 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Adding a now grollp aux ace ad etsi idea dened Rm AEI Eden deb X Rob RR denn bee 63 Changing SOUP TIEN 4544446444 49554 COKE EERRERAJIREXSQUAERSEQN EVER SE 65 DOSING AND na rcceacadeteesesdcecar nae seateseiad sadenasene dwgcawas 65 Instant COMBIGNGCRS 4 4 iue cd ken deed eee wee ed HERO DEER EERE hear Wa OE Ka KA 65 Placing an Instant Conference call 65 Managing Instant Conferences nananan 66 Managing the Instant Conference history 68 Managing instant messages odes RR GN 549 04 S480 RA GEAR oe ONES Rees POR oo ROS 69 S nding an instant messag 4122644 acq sa eS adh RRARERGGGOGESPR Od ERE NANG
30. al content in Table 3 Supported mobile devices on page 14 January 2009 Standard 02 05 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Updates were made to technical content including Calling from quick dial listPlacing an emergency call on page 48 and Autostarting Avaya 3100 MC Client for Windows Mobile on page 37 December 2008 Standard 02 04 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Updates were made to include links to multimedia presentations and to Network specifications on page 15 November 2008 Standard 02 03 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 November 2008 Standard 02 02 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Updates were made to installation and upgrade procedures 8 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 September 2008 Standard 02 01 This document is issued for Avaya 3100 Mobile Communicator Release 3 0 May 2008 Standard 01 03 This document is upissued for Avaya 3100 Mobile Communicator Release 2 1 Reissued with the new date only April 2008 Standard 01 02 This document is upissued for Avaya 3100 Mobile Communicator Release 2 1 It addresses the group call options in Responding to an Instant Conference reminder on page 66 April 2008 Standard 01 01 This document is issued to support Avaya 31
31. all Work Home or Mobile with Avaya 3100 MC Client The number appears in the Avaya 3100 MC Client for Windows Mobile Enter a prefix before the number if one is required 6 Doone of the following To use your mobile number in Direct Outbound mode press the green call button Alternatively select Menu Call To use your mobile number in Call me First mode select Menu Call me first and then select Call To use an alternate number in Call me First mode select Menu Call From select a number or enter a new number and then select Call The system sets up the call Receiving calls After you log on you can receive voice calls from any pane of the Avaya 3100 MC Client for Windows Mobile You can receive and accept incoming calls even if the device is Personal Identification Number PIN locked The manner in which the calls are handled depends on how you have configured your Call Screening Call Screening Enabled When an incoming call comes in you receive a pop up alert requesting that you accept or decline the call f you click accept your phone rings If you do not answer the call the call goes to your cellular voice mail system f you click decline the call goes to your Enterprise voice mail system Call Screening Disabled Incoming call handling depends on your system configuration as configured by your system administrator If cellular voicemail avoidance is enabled you hear a prompt
32. all hears music if configured on the system 4 When the party answers request permission to initiate the conference call and then press Conference Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 53 Advanced functions Note You can execute a variety of dialpad controls for example 5 while you are engaged in a three party conference However if any of the participants are engaged in a second conference the dialpad controls are no longer available Managing buddies Buddies are people that you call frequently Each buddy has a name and at least one contact location extension or telephone number You can add buddies to the Avaya 3100 MC Client for Windows Mobile call or view their contact details editor delete them import buddies from the your call log History search results native address book track presence status and send instant messages mobility enabled buddies only After adding a buddy assign them to one or more groups to facilitate user management and enable instant conferencing Adding a buddy to the Avaya 3100 MC Client for Windows Mobile local address book 1 Expand the Buddy List 2 Onthe Buddy List pane select Menu New Contact 3 Complete the fields using the information in Table 16 Adding a new buddy on page 54 as a guide Table 16 Adding a new buddy Part of Groups Select this field to access the Select Item s pane where you can associate your bu
33. arameter controls how often sec the Avaya 3100 MC Client for Windows Mobile prompts you to join a conference after you receive the initial invitation and selected Join Later Auto Answer Use the select box controls to specify how your Mode incoming calls are handled e Auto Answer Off default If auto answer or call screening is off you must manually answer your call on the native phone of the device Auto Answer On If both auto answer and call screening are on calls that you accept on the local device are automatically answered by the native phone A missed call record may appear in the native dialer Call Intercept e On default All calls placed from the device from the native dialer or the Avaya 3100 MC Client are routed through the Avaya 3100 Mobile Communicator Gateway Your Enterprise calling line identification will be viewed by the other party e Off Calls placed from the native dialer are not routed through the Avaya 3100 Mobile Communicator Gateway Your cell phone number will be viewed by the other party Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 31 Configuring Avaya 3100 MC Client for Windows Mobile Table 10 Call Settings pane fields Field Description Keyboard Configure the Keyboard alpha to digit map if Mapping the device has a hardware keyboard that does not include a dedicated number pad The map facilitates the dialing of telepho
34. are files on page 18 to choose the software for your mobile device Table 5 Software files OS Form factor Software file WM6 Professional DesktopInstall MCC3100 en WindowsMobile6 Professional single zip WM6 Standard DesktopInstall MCC3100 en WindowsMobile6 Standard single zip WM6 Professional OTAInstall MCC3100 en WindowsMobile6 Professional single zip WM6 Standard OTAInstall MCC3100 en WindowsMobile6 Standard single zip 18 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Installing Avaya 3100 MC Client for Windows Mobile Installing or upgrading the software from a computer 1 Before starting obtain the URL for the Web Administration Console User Portal from your administrator If Avaya 3100 MC Client for Windows Mobile is currently installed and running select Menu Exit On your computer open a Web browser 4 Inthe address field input the User Portal URL For example http lt IP address or hostname 8282 adminserver userportal html https lt IP address or hostname gt 8553 adminserver userportal html Use the controls to locate the software file to be installed and click Download 6 Click Save navigate to the folder where you want to store the software file on your computer and click Save 7 Connect the mobile device to your computer with a USB cable 8 Start Microsoft ActiveSync on your computer 9 Locate the software file on your comput
35. ateway external network interface The port number varies depending on the connection type For example an HTTPS connection typically requires 8443 while an HTTP connection requires 8080 Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 25 Configuring Avaya 3100 MC Client for Windows Mobile Table 8 Required parameters Parameter Description Connection Specify the connection type that the Avaya 3100 Type use MC Client uses when it communications with the secure Avaya 3100 Mobile Communicator Gateway connection To use a secure HTTPS connection select the check box To use a regular HTTP connection clear the check box Note If you are using an HTTPS connection your system administrator may instruct you to install a security certificate on the device using Microsoft ActiveSync Mobile Phone Enter your mobile phone number or accept the Number default value Recommended number format XX YYY ZZZ ZZZZ Where International access code XX County code YYY Area code ZZZ ZZZZ Local number Include the international access code and country code 1 only if you are directed to by your system administrator Your mobile phone number is your default contact number for both outgoing and incoming calls If you want to use another number for this purpose such as your home or office number you must configure it on the Owner information screen see Ow
36. buddies Avaya 3100 MCC Buddy List Q Conference Bridge Work 63312021 v Lathier Louisa Work ESN3485898 Q Lidstone Glenn Work ESN3485006 WA Mckenna Christine lt Work gt ESN3485020 Novak Ian lt Work gt ESN3483550 KA Sargent Dave lt Work gt ESN3482200 Instant Conf ss Expand the Buddy list Scroll and highlight a group Select Menu Query Presence The Buddy list updates with the current presence status for the selected buddies Buddy presence status indicators Buddy presence status indicators follow the same scheme as your presence status indicators For more information see Configuring your Presence Status on page 59 Viewing detailed information for a buddy 1 2 3 4 Expand the Buddy List Scroll to and highlight the entry you want to examine Select Details On the Buddy Detail pane review the following information Presence status Part of groups Full Name Company Name Available Channels Home Work Mobile Other1 and Other2 Note Optionally you can begin a communication session by selecting Menu Call to place a call or Menu Send IM to send an instant message 58 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions Adding a buddy to a group Add all of your buddies to the groups you define on the Avaya 3100 MC Client for Windows Mobile Groups facilitate user management and enable you can
37. cessful You can turn off the autologin feature if you do not know your configuration settings or if you do not want to be connected to the system Turning off autologin 1 Select Menu Stop Auto Login while the Avaya 3100 MC Client for Windows Mobile is attempting to log on The Avaya 3100 MC Client for Windows Mobile stops attempting to log on to the system The auto login feature is reenabled the next time you log on 38 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Operating Avaya 3100 MC Client for Windows Mobile Log on status messages Various status messages display as the Avaya 3100 MC Client attempts to log on to the system Message urgency is indicated by colored icons Blue icon For information purposes only No corrective action is required e Yellow icon Warning You may need to reconfigure the application or device settings Red Error Before you can log on to the system you must reconfigure the application or device settings Hiding Avaya 3100 MC Client for Windows Mobile To use another application you can temporarily hide Avaya 3100 MC Client for Windows Mobile Hiding Avaya 3100 MC Client for Windows Mobile 1 From the Avaya 3100 MC Client for Windows Mobile screen menu select the Minimize X icon Avaya 3100 MC Client for Windows Mobile does not appear but remains running in the background When you access Avaya 3100 MC Client for Windows Mob
38. ddies by changing your status to Offline Many different presence statuses are available Color coded indicators inform your buddies of your availability e Green Available to respond Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 59 Advanced functions Yellow Available but unable to respond Red Not available and cannot respond Presence status indicators are as follows Table 17 Presence status and availability indicators Presence Status Availability Notes Available Green Default Away Yellow Extended Away Yellow Busy Yellow Do Not Disturb Red All incoming calls to the device are ignored but will ring on other devices of clients that the user is logged in to If not answered the call will forward to voice mail Appear Offline Red You are online and have access to all Avaya 3100 MC Client features however other users see you as Offline Changing your presence status 1 Expand the My Status pane 2 From the Online Status pane select a presence status 3 Select Menu Set Status Your presence status is updated on the system Your online buddies can immediately see your new status 60 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions Figure 15 Changing your presence statusConfiguring a custom message se Avaya3100MCC e gt Yi 4211 50 ok Select an Item Available Away Extend
39. ddy with one or more groups Last Name Enter the last name for your buddy First Name Enter the first name for your buddy Company Name Enter the company name for your buddy Note Use the following fields to enter phone numbers for the buddy As a minimum enter the Work Number if it is used by default when you place a regular call All other contact locations are optional and selectable only when you place an advanced call Home Number Enter the home phone number of your buddy You can select it when you place an advanced call to the buddy Work Number Enter the office telephone number of your buddy This number is the default contact location for your buddy and is a required entry If the number corresponds to a mobility enabled user then you can track your buddy s presence and send IMs 54 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions Table 16 Adding a new buddy Mobile Number Enter the mobile phone number for your buddy Select it when you place an advanced call to the buddy Other1 Enter an additional phone number for your buddy such as a second office number Select it when you place an advanced call to the buddy Other2 Enter an additional phone number for your buddy such as a second home number Select it when you place an advanced call to the buddy Note Provide at least one contact location Extension
40. ding on the amount of use While operating in standby mode you can expect 24 hours standby time while connected to a 2G network and 10 hours standby time while connected to a 3G network Standby mode is only available with Pocket PCs Smartphones are either on or off Standby mode saves power in the following ways e WiFi and Bluetooth connections are disabled e Device backlight touchscreen and audio are off Programs are disabled and CPU activity is reduced You can receive cellular and Short Message Service SMS calls in standby mode and programs that are scheduled at a particular time will reactivate the device The Avaya 3100 MC Client for Windows Mobile configuration can impact the operation of standby mode For example if you enable the Device Standby option in the Advanced Settings menu both the WiFi and cellular radios will remain switched on when the device goes into standby mode There are many factors that affect battery life If you have devices for which you do not get the above standby time then contact Avaya Support to discuss the scenario 16 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Installing Avaya 3100 MC Client for Windows Mobile Installing Avaya 3100 MC Client for Windows Mobile This section contains the following topics Installing or upgrading Avaya 3100 MC Client for Windows Mobile on page 18 Uninstalling Avaya 3100 MC Client for Window
41. dvanced functions Viewing search details Viewing detailed information for a person on the search results list 1 Expand the Search pane 2 Perform a search 3 Highlight the entry you want to examine 4 Select the Details button 5 On the Search Detail pane review the following information Presence status if available Full Name Company Name Home Number Work Number Mobile Number Other1 Other2 Working with Groups By using groups you can associate buddies who have similarities For example create one group for the sales department another for finance and yet another for your personal friends When you want to locate someone simply look in the appropriate group folder After you have found that person place the call Alternatively you can call the entire group Create your personalized groups and add buddies to them You can add a buddy to more than one group There is one system generated group available The All group contains a copy of all buddies in the local address book Adding a new group Adding a new group Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 63 Advanced functions 1 Expand the Buddy List Figure 17 Adding a new groupSelect Menu New Group Avaya 3100MCC OP Yi 4211 50 ok Buddy List ron oes O Friends YI Unfiled Inst Conf Include Exclude New Contact 2 Enter the name of the new group Figure 18
42. e help m od pu TO Initiating an Instant Conference 1 Navigate to the Buddy List 2 On the Buddy List pane select a group 3 Select Menu Instant Conference Include Exclude and select the people for the conference 4 Highlight the group folder and select Menu Instant Conference The system places the call 5 Accept the incoming call and then follow the prompts Then do the following a Record the conference greeting and then press on your phone b Press 1 to review the greeting press 2 to re record the greeting or press any other key to accept the greeting and start the conference The Avaya 3100 Mobile Communicator Gateway calls the users you selected They are prompted to Join Now Join Later or Decline Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 83 Instant messages Sending an instant message to a buddy Navigate to the Buddy List History or Search panes N Highlight a buddy log entry or search entry Select Menu IM 4 On the IM Sessions pane do one of the following Type your message in Send IM Messages field w Select Menu Canned Messages lt message gt 5 Select Menu Send History Call Logs The History pane provides a history of your most recent incoming and outgoing calls instant messages and system event notifications Viewing the History Call Logs pane 1 Navigate to the History pane 2 Highlight t
43. e is connected to the computer Allow wireless connection Select this check box to allow wireless on device when network connections to be maintained connected to the desktop while the mobile device is cradled If this WM 6 0 only check box is cleared the connections are disabled while the device is cradled Note If this check box is cleared you can still establish a network connection While the device is cradled log off the network and log on again Data traffic is transmitted over the USB connection Data traffic includes signaling presence updates and instant messages only 4 Click OK Note For detailed up to date instructions on how to use Microsoft ActivSync consult the documentation provided with your Windows Mobile device Determining the Avaya 3100 MC Client for Windows Mobile software version You can check the software version for the Avaya 3100 MC Client for Windows Mobile on the About pane Checking the software version 1 Choose Menu Help About The Avaya 3100 MC Client for Windows Mobile version screen appears 2 The software version appears at the top of the pane Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 23 Installing Avaya 3100 MC Client for Wind ile Communicator 3 1 S 03 05 October 2 Configuring Avaya 3100 MC Client for Windows Mobile Configuring Avaya 3100 MC Client for Windows Mobile This section contains
44. ed Away Appear Offline Busy Do Not Disturb 1 Expand the My Status pane 2 From the Online Status pane enter a value in the Custom Note field Select Menu Set Status Your custom note is appended to the configured presence status Your online buddies can immediately see your new status Canceling a custom message 1 Expand the My Status pane 2 From the Online Status pane clear the Custom Note field 3 Select Menu Set Status Your custom note is appended to the configured presence status Your online buddies can immediately see your new status Searching for people Search for people in the following locations in the device address book and the Avaya 3100 MC Client for Windows Mobile e in the corporate directory maintained by your organization After completing a search select an individual entry in order to view their contact details initiate a call or add contact details to the Avaya 3100 MC Client for Windows Mobile local address book Performing a local search Find contacts that you add to the device address book and buddies that you download to the Avaya 3100 MC Client for Windows Mobile by performing a local search A local search Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 61 Advanced functions Searching the local directories 1 Expand the Search pane 2 Enter as much of the contact s name as you know You can enter one name first or last or both names with
45. elete an individual entry or all entries on the History pane Deleting an individual entry 1 Expand the History pane 2 Scroll through the list and highlight a record 3 Select Menu Delete Deleting all entries 1 Expand the History pane 2 Select Menu Delete All 3 Select Yes or No in response to the prompt 74 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions Managing voice mail You can check if you have new messages and quickly call the voice mail system to access your mailbox Tracking the status of your messages The Main pane and Voice Mail pane indicate if you have new messages Calling the voice mail system Calling voice mail 1 Expand the Voice Mail pane 2 Select Call VoiceMail Avaya 3100 MC Client for Windows Mobile calls the voice mail system Enter your voice mailbox number and password when prompted 4 After you gain access to your mailbox you can listen to save and delete your messages Note Use the mobile device phone application to respond to system prompts Accessing History from voice mail 1 Expand the Voice Mail pane 2 Select See Call History Figure 25 Voice mail pane se Avaya 3100MCC e Pi 4 11 50 ok A Voice Mail Current cR status I want to Call VoiceMait See Call History VoiceMail Ea Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 75 vanced functi 42030 107 Avaya
46. ency numbers from the Avaya 3100 Mobile Communicator Gateway Dialing an emergency number 1 Ensure that the cellular connection is active 2 Expand the Phone pane 3 Select Menu Input Method Use Keypad 4 Dial the emergency number for example 911 5 Press the green Call button or select Menu Call 48 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions The native phone appears and the system places the call on the cellular network CAUTION If the native phone does not appear hide or close the Avaya 3100 MC Client press the green Call button on your device and redial the emergency number in the native phone Calling from the Buddy list When you place a call from the Buddy List you can select a buddy and use any of the buddy s configured telephone numbers Calling a buddy 1 Expand the Buddy List 2 Scroll to and highlight the buddy you want to call 3 Select Menu Call destination numbers 4 Enter a prefix before the number if required 5 Doone ofthe following to select your number To use your mobile number in Direct Outbound mode press the green call button or select Menu Call To use your mobile number in Call me First mode select Menu Call Me first and then select Call To use an alternate number in Call me First mode select Menu Call From select a number from the list or enter a new number and then select Call fro
47. er 10 Double click the software executable file and click Run 11 On the Setup Wizard click Next 12 Accept the license agreement and click Next 13 Select a Destination Location folder and click Next 14 Select a Start Menu folder and click Next 15 Click Install to begin the installation on your computer 16 If you are prompted to reinstall or upgrade the application click Yes 17 Click OK 18 Click Finish 19 On your device if prompted select Yes to allow the software to be installed on the mobile device 20 On your device if prompted select OK to install the new version of the application on the mobile device 21 Select the licensing and security boxes that appear during the installation The software installation proceeds on the mobile device 22 Complete all other installation tasks for example the installation of a security certificate if directed by your system administrator Installing the software over the air With this method you maintain Avaya 3100 MC Client software directly from your Windows Mobile device using a wireless over the air connection to the Internet To complete the initial installation you open a Web browser on your Windows Mobile device access the software Web site and then download and install the software To do an upgrade select a menu option from the application When you perform an over the air software installation software that matches your device operating system
48. er in Direct Outbound mode press the green call button or select Menu Call To use your mobile number in Call me First mode select Menu Call me First and then select Menu Call To use an alternate number in Call me First mode select Menu Call From select a number from the list or enter a new number and then select Menu Call The system places the call Voice mail Accessing voice mail 1 2 Go to the Voice Mail pane Select Call Voice Mail The Avaya 3100 Mobile Communicator Gateway connects to the voice mail server then initiates a direct call from your device to the voice mail server When you are prompted enter your voice mail mailbox number and password using the Windows Mobile phone application NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Calls to an emergency number Calling an emergency number Ensure that the cellular connection is active Expand the Phone pane Select Menu Input Method Use Keypad Dial the emergency number for example 911 Press the green Call button or select Menu Call Instant conferences Instant Conference commands Use these commands to manage an instant conference help 1 ends the conference 3 dial another buddy dial the other party s number then press 5 mutes or unmutes the conference 6 mutes or unmutes your own voice 7 locks or unlocks the conference 8 hear a list of participants 9 stops th
49. evice and you can select one of the following options e View Causes the IM Sessions pane to appear where you can compose a reply e Ignore Causes the IM Alert to be dismissed Review it later in the IM Sessions pane Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 71 Advanced functions Tracking IM Sessions The IM Sessions pane lists the last 50 messages that you exchange with as many as three of your buddies Older records are deleted automatically Managing IM Sessions 1 Expand the IM Sessions pane 2 Select a buddy tab and do one of the following Selecta date folder to review the messages that you have exchanged Select Menu Send IM type a message or select a canned message and then select Menu Send to send an instant message Figure 20 Tracking IM sessionHistory Call Logs Avaya STOO MCC ex Yi 11 50 ok IM Sessions u wed Sep 30 e amp 01 18AM On the phone I ll call you later 01 19AM hi gt 01 20AM Have time to chat gt 01 22AM troy 01 22AM You there The Avaya 3100 MC Client for Windows Mobile retains a log of the following events for your recent communication sessions Number of missed calls e Incoming and outgoing calls Incoming and outgoing instant messages e System event notifications The History pane can contain up to 50 log entries Older entries are automatically deleted By default the entries are
50. features and language is recommended You can accept the recommendation or select different software For more information see Language support on page 10 See Table 5 Software files on page 18 to select the software for your mobile device Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 19 Installing Avaya 3100 MC Client for Windows Mobile Installing initial the software over the air 1 2 3 ono O If Avaya 3100 MC Client for Windows Mobile is currently installed and running select Menu Exit On the mobile device open an Web browser Internet Explorer Mobile is recommended Use the following address format to access the software web site http lt hostname or IP address 8080 m OR https lt hostname or IP address 8443 m Note Ask your system administrator for the correct hostname and port settings Do one of the following Select the Installable link to install the recommended software To install different software select All other software for your platform scroll to a load and select the Installable link In the Download dialog box select the Open file after download check box and click Yes If prompted select Yes to allow the software to be installed on your Windows mobile device If prompted select OK to install the new version of the application on your Windows mobile device Select the licensing and security boxes that appear during the installation The s
51. fferent ways depending on the type of screen or touchpanel that you have on your device and how it is oriented Rectangular screen If your device has a rectangular screen or a touchpanel that rotates the Avaya 3100 MC Client can be displayed in either portrait or landscape mode In landscape mode you must scroll to access some pane components 42 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Operating Avaya 3100 MC Client for Windows Mobile Square screen If your Windows mobile device has a square touchscreen the Avaya 3100 MC Client displays in portrait mode at all times with the following limitations Scrolling is required to access some screen components The integrated numeric keypad is not available on the Call Dialpad pane use the hardware keyboard instead Call Alert mode and Phone Volume Use the built in volume controls on the mobile device to adjust call alert mode ring vibrate or off ringer volume Speaker volume While Avaya 3100 MC Client for Windows Mobile is inactive you can adjust the full range of settings While Avaya 3100 MC Client for Windows Mobile is active you are in a call you can only adjust the mobile device speaker volume Configuring the call alert mode and configuring the mobile device volume 1 In the mobile device status bar select the Volume icon 2 Select a radio button to set the call alert mode ringer on ringer off or vib
52. he entry and select the Details button 3 On the History Detail pane you can review the status of the person associated with the log entry log record type and success failure indicator time date and elapsed time phone number or IM text 84 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010
53. ialed 1 Expand to the Phone pane 2 Without selecting a record on the Quick Dial List select Menu Redial The system places the call Calling a number on the Quick Dial list The Phone pane provides an abbreviated history of your recent call activity in the Quick Dial List Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 47 Advanced functions Expand the Phone pane Select Menu Input Method Use Quick Dial List Scroll through the Quick Dial List and highlight a record If required enter a dialing prefix to the entry a bh a N a Do one of the following to select your number To use your mobile number in Direct Outbound mode press the green call button or select Menu Call To use your mobile number in Call me First mode select Menu Call me First and select Call from the menu Touse an alternate number in Call me First mode select Menu Call From select a number from the list or enter a new number and then select Call from the menu The system places the call Figure 10 Calling from quick dial listPlacing an emergency call TEE Avaya 3100 MCC I When you dial an emergency number for example 911 or 112 the Avaya 3100 MC Client switches to the Windows Mobile native phone and the call is placed over the cellular network No additional configuration is required to access this functionality The Avaya 3100 MC Client automatically receives a list of valid emerg
54. ication Starting Avaya 3100 MC Client for Windows Mobile 1 On the mobile device select Start Programs Avaya 3100 MC Client The splash pane appears Note The first time you start Avaya 3100 MC Client for Windows Mobile a warning pane appears Select Yes to run the application After the application starts the Main pane appears 2 Enter your configuration settings if prompted For more information about configuring Avaya 3100 MC Client for Windows Mobile see Initial configuration on page 25 Note Startup time and ongoing performance of the Avaya 3100 MC Client is dependent on the system resources that are currently available Autostarting Avaya 3100 MC Client for Windows Mobile If you turn off your device while Avaya 3100 MC Client for Windows Mobile is running the application will automatically start when you turn the device on Exiting Avaya 3100 MC Client for Windows Mobile Under usual circumstances there is no need to exit the Avaya 3100 MC Client You can leave the application running for the entire time that your device is turned on However you must exit before installing or upgrading from a computer or if you are uninstalling the software To exit Avaya 3100 MC Client for Windows Mobile select Menu Exit from any pane Logging on and logging off You may wish to log off the system but leave the application running Once logged off you can easily log on again Logging on Avaya 3100 Mobile C
55. iding the Avaya 3100 MC Client Exiting the Avaya 3100 MC Client application 1 Select Menu Exit from any pane Hiding the Avaya 3100 MC Client application 1 To hide the Avaya 3100 MC Client application select the Minimize icon from any pane menu The minimize icon is an X When you access the Avaya 3100 MC Client application again you return to the last pane you used Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 81 Dialing calls Dialing a number 1 2 3 Note To enter a sign press and hold the O key on the dialpad 4 Expand the Phone pane Select Menu Input Method Use Keypad Dial the contact extension or PSTN number Specify your own number by doing one of the following To use your mobile number in Direct Outbound mode press the green Call button or select Menu Call To use your mobile number in Call me First mode select Menu Call me First and then select Menu Call To use an alternate number in Call me First mode select Menu Call From select a number from the list or enter a new number and then select Menu Call The system places the call Calls to buddies Calling a buddy 1 oS uc Go to the Buddy List Scroll to and highlight the buddy Select Menu Call destination numbers Enter a prefix ahead of the number if required Specify your own number by doing one of the following To use your mobile numb
56. ile Communicator Gatewaysplash screen gt Internet Explorer e5 http 10 1 25 20 8282 adminse v ttp 10 1 http 10 1 25 20 8282 adminse v 20 8282 adminse Y 78 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Acronyms Acronyms Table 20 lists the acronyms used in this guide Table 20 Acronyms Acronym Full Name CDMA 1xRTT Code Division Multiple Access Single Carrier 1x Radio Transmission Technology DND Do Not Disturb EDGE Enhanced Data rates for Global Evolution EVDO Evolution Data Only IM Instant Message Avaya 3100 MC Client Avaya 3100 Mobile Communicator Client MWI Message Waiting Indicator PDA Personal Digital Assistant PIN Personal Identification Number PSTN Public System Telephone Network SIM Subscriber Identity Module URL Uniform Resource Locator USB Universal Serial Bus Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 79 Acronyms 07 Avaya 3100 Mobile Communicator 3 1 S 93 05 October 2 Quick reference You can print this chapter to carry for quick reference Getting started The Avaya 3100 Mobile Communicator Client for Windows Mobile provides enterprise collaboration functionality to a Windows Mobile mobile device using a data Internet connection over the cellular network Avaya 3100 MC Client for Windows Mobile allows real time communication with the Ava
57. ile again from the mobile device main menu you return to the last screen you used Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 39 Operating Avaya 3100 MC Client for Windows Mobile Overview of the main pane After you configure Avaya 3100 MC Client for Windows Mobile see Initial configuration on page 25 the Main pane appears whenever you start the application The Main pane provides access to the full functionality of the Avaya 3100 MC Client for Windows Mobile Main pane components Phone pane Access the Phone pane to place calls or to manage telephony features such as call hold and call transfer Buddy List pane The Buddy List pane provides a complete list of the people you add to the Avaya 3100 MC Client for Windows Mobile You can manage your buddies by placing them in groups for example sales finance You can call a group or a buddy You can send instant messages IM and track the presence status of all of your buddies that are mobility enabled A mobility enabled buddy is an Avaya 3100 MC Client user with an extension on the same Avaya 3100 Mobile Communicator Gateway system Search pane Use the Search pane to look for people in the corporate directory You can expand the search to include your local address book on the Windows Mobile device Voice Mail pane Use the Voice Mail pane to determine whether you have new messages in your mailbox and to call the voice mail system
58. join the Instant Conference at a later time To configure your reminder notification interval see Initial configuration on page 25 Decline to reject the Instant Conference A tone is heard each time someone joins the Instant Conference Deleting an Instant Conference entry 1 Expand the Instant Conference pane 2 Scroll through the list and highlight a record 3 Select Menu Delete 4 At the prompt select Yes or Cancel Managing instant messages With instant messages you can send messages to your buddies and others who have valid Session Initiation Protocol SIP addresses receive instant messages e track instant message sessions Figure 19 nstant messaging pane ss Avaya STOOMCO OP Yi 4211 50 ok IM Sessions e ki Mon Sep 08 v Send Ea Menu Sending an instant message The Avaya 3100 MC Client for Windows Mobile supports sending instant messages to mobility enabled buddies that you import from the corporate directory and to SIP addresses for other Avaya 3100 MC Client users on your Avaya 3100 Mobile Communicator Gateway To receive messages buddies must be online and available Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 69 Advanced functions Sending an instant message to a buddy 1 2 3 Expand the IM Session Buddy list History or Search panes Highlight a name or log entry Select Menu Send IM Note This menu item is not available if
59. join the call at a later time Before you initiate a regular Instant Conference configure Work Numbers for all users in the group See Managing a buddy on page 59 Initiating an Instant Conference 1 Expand the Buddy List 2 Scroll to and highlight the group you want to call 3 Select Menu Query Presence to see the presence status of the group members 4 Select Menu Instant Conference Include Exclude and select the members you want in the call 5 Highlight the group folder and select Menu Instant Conference The system places the call 6 Accept the incoming call and then follow the prompts for the following steps a Record the conference greeting and then press on your phone dialpad b Press 1 to review the greeting press 2 to rerecord the greeting or press any other key to accept the greeting and start the conference The system next calls the members of the group you selected at their default contact numbers Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 65 Advanced functions On a regular telephone users accept the Instant Conference by pressing the key or reject it by hanging up On the Avaya 3100 MC Client for Windows Mobile users select one of the following menu options Accept here to join in the Instant Conference immediately on the mobile device Accept number to join in the Instant Conference immediately on another device Join later to be prompted to join the In
60. lect software for another language as long as your device supports the chosen language For example if you change the language from English to French on the device the system will recommend a French load instead of an English load Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 11 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Getting Started Getting Started This section contains the following topics Before you begin on page 13 Enterprise requirements on page 13 Supported network connections and devices on page 13 Network specifications on page 15 Network specifications on page 15 Subscriber Identity Module SIM card on page 16 e Battery life on page 16 Before you begin Before you install Avaya 3100 MC Client for Windows Mobile familiarize yourself with the navigation and data entry methods for your mobile device Enterprise requirements The Avaya 3100 MC Client requires the following applications at the enterprise site e Avaya 3100 Mobile Communicator Gateway Supported Enterprise Communication Server ECS programmed with an account for each user Supported network connections and devices Avaya 3100 MC Client for Windows Mobile supports the following network connections Table 1 Supported network connections Device Operating Voice and data type system service availability Service Cel
61. lular network Cell only WM 6 0 or WM Voice Yes pi Data Yes Note For cellular connections the Avaya 3100 MC Client for Windows Mobile supports voice over GSM or CDMA and data over GPRS or 1xRTT Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 13 Getting Started For feature support details see Table 2 Network connectivity features on page 14 Table 2 Network connectivity features Feature support Device Operating ps 5 type system roe Network voloe connection call ee handoff Cell only Windows Voice over No No Mobile 6 0 or cell later Data over cell Avaya 3100 MC Client for Windows Mobile supports the following devices Table 3 Supported mobile devices Brand Model pate Form factor Motorola Q 9h WM6 smartphone Motorola Q Global WM6 smartphone Motorola Q9c WM6 smartphone Samsung Blackjack WM6 smartphone Samsung Blackjack Il WM6 smartphone Samsung Ace WM6 smartphone HP iPAQ 510 WM6 smartphone HTC TyTn WM6 PDA HTC 6800 Titan WM6 PDA HTC XV6800 WM6 PDA HTC XV6900 WM6 PDA HTC SMT5800 WM6 smartphone HTC TyTn Il WM6 1 PDA HTC AT amp T 8925 Tilt WM6 1 PDA HTC 620 S621 WM6 smartphone HTC 710 WM6 smartphone HTC Touch WM6 PDA Diamond HTC Mogul WM6 PDA HTC Touch Pro Il WM6 1 PDA 14 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010
62. m the menu The system places the call Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 49 Advanced functions Figure 11 Calling from buddy list Avaya 3100 MCC 1 Buddy List CJ AM x Conference Bridge Work 63312021 Lathier Louisa Work ESN3485898 Novak Ian Work ESN3483550 Calling from the History or Search panes You can place calls from the History or Search panes 1 Expand the History or Search panes 2 Search and highlight the contact that you want to call 3 Select Menu Call lt number gt 4 Enter a prefix before the number if one is required 5 Doone ofthe following to select your number To use your mobile number in Direct Outbound mode press the green call button or select Menu Call e use your mobile number in Call me First mode select Menu Call Me first and then select all To use an alternate number in Call me First mode select Menu Call From select a number from the list or enter a new number and then select Call from the menu The system places the call Calling from the native address book 1 Navigate to the Contacts application OR Select Start Contacts 2 Scroll to the entry for the person to call 50 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions 3 Select and hold the Select button OR Tap and hold the screen The contact menu appears 4 Select to C
63. made July 2010 Standard 03 04 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Editorial changes were made Table 3 Supported mobile devices on page 14 is updated This document also contains the content from Avaya 3100 Mobile Communicator Client for Windows Mobile Quick Reference NN42040 108 For more information see Quick reference on page 81 Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 7 November 2009 Standard 03 03 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Technical information was updated November 2009 Standard 03 02 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Call Intercept information was updated October 2009 Standard 03 01 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 July 2009 Standard 02 08 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 and the Avaya Communication Server 2100 Avaya CS 2100 Information is added about the Avaya CS 2100 June 2009 Standard 02 07 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 SUO3 Updates were made to technical content including Calling individuals on page 46 and Managing buddies on page 54 January 2009 Standard 02 06 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Updates were made to technic
64. n The visual alert is controlled by the Avaya 3100 MC Client New IM Alert parameter For more information on instant messaging see Instant Messaging settings on page 35 70 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions Table 19 Instant message alerts on page 71 illustrates the type of alert you receive depending on the current state of the Avaya 3100 MC Client Table 19 Instant message alerts Current Audible Configuration Pane ione Visual Alert New IM Alert IM Yes if you If someone sends you disabled Sessions enable tone a message while you notification are typing them a on the message their device message is added to the IM Sessions pane If anyone else sends you a message Received New appears on the pane Any other Yes if you If someone sends you pane enable tone a message while you notification are on a non IM pane on the you do not receive a device visual alert You must go to the IM Sessions pane to view the message New IM Alert IM Yes if you If someone sends you enabled Sessions enable tone a message while you notification are typing them a on the message their device message is added to the IM Sessions pane If anyone else sends you a message Received New appears on the pane Any other Yes if you If someone sends you pane enable tone a message while you notification are on a non IM pane on the the IM Alert appears d
65. n configured enter the SCPW on your desktop telephone 3 Disconnect from the call on your Avaya 3100 MC Client Using the Mid Call features While you are engaged in a voice call use the following voice call telephony features e Call hold and retrieve Places the current call on hold and then resumes it Mute Mutes the current call so you can carry on a conversation without being heard Transfer Transfers the call to another party either blind or supervised e Swap Switch between two parties while you are engaged in a call e Speaker mode Switches call audio from the earpiece to the system speaker Three party conference Creates an impromptu three party conference Call hold and retrieve Place a call on hold and retrieve it while you are connected to the network Placing a call on hold While the call is connected select Hold Held appears in the dialpad display Retrieving a held call Select Unhold Call mute Mute a call to carry on a private conversation Muting a call While the call is connected select Mute On Call mute appears in the dialpad display and the other person on the call does not hear anything Unmuting a muted call Select Mute Off You can now converse with the other person on the call 52 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions Call transfer Transfer calls while you are connected to the network The following tran
66. nce of your Avaya 3100 MC Client by updating the advanced settings Note Some advanced settings are automatically downloaded from the Avaya 3100 Mobile Communicator Gateway To determine if you have permission to update these settings contact your system administrator The following configuration settings are available Advanced settings on page 27 Call settings on page 29 Owner Information settings on page 33 Buddy Settings on page 34 Instant Messaging settings on page 35 Advanced settings Use the Advanced pane to manage your connection with the Avaya 3100 Mobile Communicator Gateway Configuring the Advanced settings 1 Select Menu Logout 2 Select Menu Options Advanced 3 Complete the fields using the information in Table 9 Advanced pane fields on page 27 as a guide Table 9 Advanced pane fields Field Description Secondary server IP Enter the IP address or hostname of the Host secondary Avaya 3100 Mobile Communicator Gateway external network interface Note This setting is automatically downloaded from the Avaya 3100 Mobile Communicator Gateway and should not need to be updated Contact your system administrator for details Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 27 Configuring Avaya 3100 MC Client for Windows Mobile Table 9 Advanced pane fields Field Description Secondary server Enter the port number used fo
67. ne numbers and symbols using the keyboard alpha numeric keys Configure the map in the following order without spaces 0123456789 t For example if 1 is located on the same key as Y enter Y as the second character of the map On an HTC Titan Il device the complete map would be entered as yuihjkbnmvtg Note 1 On some devices such as the HTC S6x0 smartphone zero is located on the tab key In this case use the caret to represent tab Note 2 If you do not configure the map you must select the shift or function key to dial a number or select a symbol with the device hardware keyboard Note 3 You must program the Alpha to Digit map for HTC S6x0 smartphones Otherwise you experience problems dialing numbers with the Avaya 3100 MC Client for Windows Mobile 4 Select Done 32 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Configuring Avaya 3100 MC Client for Windows Mobile Owner Information settings Use the Owner Information pane to configure your display name and alternate contact numbers Configuring your owner information 1 Select Menu Logout 2 Select Menu Options Owner Information 3 Complete the fields using the information in Table 11 Owner Information pane fields on page 33 as a guide Figure 3 Owner Information setting gt Avaya 3100 MCC gt Y Owner Information First Name Last Name Smith Display Name jsmith Desk Ex
68. ner Information settings on page 33 5 Click Done The Avaya 3100 MC Client logs on to the system Iflogon is successful the remainder of your configuration settings are automatically downloaded and you can begin using the Avaya 3100 MC Client The next time you log on you will go directly to the Main pane If logon is unsuccessful the Login information panel remains in focus so that you can check your settings Note 1 f you are using a GSM device your service provider may require you to configure an Access Point Name APN username and password under Connections Note 2 Before updating the Login Information panel you must first log out of the system For more information about logging off see Logging on and logging off on page 37 Note 3 Avaya recommends that the Outgoing Call Service DN includes the international access code and your country code as part of the number to facilitate roaming add for example 1 613 123 26 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Configuring Avaya 3100 MC Client for Windows Mobile 1111 For the recommended phone number format see Figure 1 Recommended telephone number format on page 27 Figure 1 Recommended telephone number format XX YYY ZZZ ZZZZ number Area code Country code International access code Advanced Configuration settings After you successfully log on you can customize the performa
69. ng a search select an individual entry and add it to the Avaya 3100 MC Client for Windows Mobile as a buddy Adding a buddy from the Search pane You can add buddies from your SIM card using this mechanism Expand the Search pane Perform a search see Searching for people on page 61 Scroll to and highlight the entry for the person you want to add Select Details Select Menu Add to Buddies a fF wn a Your new buddy is added to the local address book Note 1 After importing a buddy ensure that the buddy contact information is complete You may need to add a tag or special character that was not present in the original record Note 2 The buddy display name contains the title first name and last name entered in the Avaya 3100 MC Client for Windows Mobile address book 56 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions Importing a buddy from the native address book You can import buddies from the native address book Using the native contact search you can select an individual entry and add it to the Avaya 3100 Mobile Communicator Web UI for Windows Mobile as a buddy You can add buddies from your SIM card using this mechanism Importing a buddy from the native address book 1 Navigate to the Contacts pane OR Select Start Contacts Scroll to the entry for the person to add Select Menu Add to Avaya 3100 MC Client Buddies Select Menu Add to Buddies
70. ober 2010 Installing Avaya 3100 MC Client for Windows Mobile Upgrading Avaya 3100 MC Client for a major release 1 Record your configuration in the following table Table 6 Upgrade configuration parameters Parameter Value Login Name Login Password Primary Server IP Host Primary Server Port Connection Type Mobile Phone Number 2 Uninstall the current version of the software using Uninstalling Avaya 3100 MC Client for Windows Mobile on page 21 3 Install the new version of the client using the instructions in Installing or upgrading from a computer on page 18 or Installing the software over the air on page 19 4 Follow Initial configuration on page 25 using the information in Figure 6 Upgrade configuration parameters on page 21 Uninstalling Avaya 3100 MC Client for Windows Mobile This section describes how to remove Avaya 3100 MC Client for Windows Mobile from your mobile device and from your personal computer Removing Avaya 3100 MC Client for Windows Mobile from your mobile device 1 From Avaya 3100 Mobile Communicator for Windows Mobile main window select Menu Exit The Avaya 3100 Mobile Communicator for Windows Mobile stops 2 Onthe mobile device select Start Settings 3 Select the System tab 4 Click Remove Programs The Remove Programs pane appears 5 Select Avaya 3100 MC Client on the Programs in storage memory list 6 Click Remove 7
71. oftware installation proceeds on your Windows mobile device Complete all other installation tasks for example the installation of a security certificate if directed by your system administrator Upgrading the software over the air If you are upgrading from a previous release you must perform an over the air initial installation see Installing the software over the air on page 19 and then update the Server IP Host address on the Login Information pane if instructed to do so by your system administrator 1 2 N D on R Start the application and log on Select Menu Help Software Upgrade A Web browser opens and the software download site appears Do one of the following To install the recommended software select the Installable link To install other software select All other software for your platform scroll to the software and select the Installable link In the Download dialog box select the Open file after download check box and click Yes At the prompt select Yes to install the software on your Windows mobile device Select OK to install the new version of the application on your device Select the licensing and security boxes that appear during the installation The software installation proceeds on your mobile device Performing an upgrade for a major release Follow this procedure to upgrade from one major release to another 20 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 Oct
72. ommunicator Client for Windows Mobile User Guide 37 Operating Avaya 3100 MC Client for Windows Mobile 1 To log on select Menu Login The Login status indicator changes to Online Logging on while the Avaya 3100 MC Client device is cradled Depending on how Microsoft ActivSync is configured you may lose wireless network connectivity when you cradle your device If this happens you can reestablish a connection by logging off and logging on again Your data traffic is then transmitted over the USB connection To reconnect to the wireless networks after uncradling your device log off and then log on You can change the settings that control network connectivity while the device is cradled For more information see Modifying the Microsoft ActiveSync settings on page 22 Logging off 1 To log off select Menu Logout The Login status indicator changes to Offline Avaya 3100 MC Client for Windows Mobile remains active when you are logged off To exit the application see Starting and exiting on page 37 Figure 6 ogoff status indicator Avaya3100MCC gt Yi Xd m My Status Offline Phone id History 78 Voice Mail 2 Buddy List Search Ce 3 IM Sessions OOO O OG GO O RAE Qa Instant Conferencing E offline 8 Collapse Turning off auto login At startup the Avaya 3100 MC Client attempts to automatically log on to the system This process is repeated until log on is suc
73. organized by time and date but you can also sort them by name or type You can also filter the list so that only entries of a particular type are displayed Select an individual entry to view contact details add contact details to your local address book or initiate a call Note The Avaya 3100 MC Client can display up to 80 characters in the history pane Viewing the entire History list 72 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions Expand the History pane on the Main pane The following figures show the possible icons Figure 21 Voice call icons A Incoming call accepted HA Incoming call declined 4 Incoming call missed YA Outgoing call succeeded Ud Outgoing call failed Figure 22 Instant message icons ul Incoming instant message ul Outgoing instant message Figure 23 Instant Conference icons Incoming group call accepted WA Incoming group call declined W Incoming group call missed Outgoing group call succeeded Outgoing group call failed Figure 24 System notification icons ai System notification Sorting and filtering History entries Sort entries in the History pane by name record type for example system notification call or time received Filter the list to display only missed calls incoming calls or outgoing calls 1 Expand the History pane 2 Select a sort preference Menu Sort By Time default Menu Sort By Name Menu Sort
74. place Instant Conferences For details on how to create and use groups see Working with Groups on page 63 Adding a buddy to one or more groups 1 Expand the Buddy List pane 2 Scroll to and highlight the buddy you want to add 3 Select Menu Edit Buddy 4 Select the Part of Groups box The Select Items pane appears e Select the groups to which you want to add the buddy Select Menu Done The buddy is added to the groups you select Managing a buddy You can edit buddy information or delete the buddy Editing a buddy 1 Expand the Buddy List pane 2 Scroll to and highlight the buddy you want to edit 3 Select Menu Edit Buddy 4 Editthe contact information as required 5 Select Menu Done The updated contact information is added to the local address book Deleting a buddy from the local address book 1 Expand the Buddy List pane 2 Scroll to and highlight the buddy you want to delete 3 Select Menu Remove Contact The buddy is deleted from the local address book Configuring your Presence Status See when your buddies are online and available and inform them of your status on the network by configuring your Presence status Your presence status automatically updates when you connect or disconnect from the network and when you are on the phone Manually configure your presence status by selecting an entry from a list For example if you are busy and don t want to take calls inform your bu
75. r client port connections on the secondary Avaya 3100 Mobile Communicator Gateway external network interface For example enter 8443 for HTTPS or 8080 for HTTP Note This setting is automatically downloaded from the Avaya 3100 Mobile Communicator Gateway and should not need to be updated Contact your system administrator for details Connection Type Select the type of client connection To use a secure HTTPS connection select the check box e To use a regular HTTP connection clear the check box Note This setting is automatically downloaded from the Avaya 3100 Mobile Communicator Gateway and should not need to be updated Contact your system administrator for details Keep Alive If you experience a delay before you receive Messages Send notification of incoming calls instant pings over data messages and presence updates select this channel check box By sending frequent keep alive messages the application maintains a connection to the Avaya 3100 Mobile Communicator Gateway and ensures that you receive notification in a timely fashion Note Enabling this feature increases power consumption and reduces battery life Connection Timeout If you fail to receive some of your incoming sec calls instant messages and presence updates reduce the Connection Timeout interval Increase the interval to improve battery life The valid range is O to 600 seconds default is 270 seconds 28 NN42
76. r the air on page 20 Performing an upgrade for a major release on page 20 Consult with your system administrator for the preferred installation or upgrade method Note 1 Disable sleep mode before you start the installation Note 2 Before beginning the installation ensure that your device has at least 10 MB of free hard drive space If not you will have to quit the installation to free up additional space You can add more space by deleting unnecessary files or reducing the size of the Internet Explorer Mobile cache Note 3 f you are upgrading from an earlier major release you must perform an initial software installation not an upgrade After the installation update the Server IP Host address on the Login Information screen if instructed to do so by your system administrator For more information see Performing an upgrade for a major release on page 20 Installing or upgrading from a computer You can use your desktop PC or laptop computer to install or upgrade your Avaya 3100 MC Client software Download the software to your computer connect your computer to the mobile device with a USB cable and then install the software by using Microsoft ActiveSync To verify that the data connection between Avaya 3100 MC Client for Windows Mobile and Avaya 3100 Mobile Communicator Gateway is established see Data connection between Avaya 3100 MC Client for Windows Mobile and Avaya 3100 MC Gateway on page 77 See Table 5 Softw
77. rate mode 3 Usethe slider to adjust the mobile device ringer and speaker volume Native dialpad In some circumstances you can choose to use the native dialpad rather than the Avaya 3100 MC Client for Windows Mobile to place your calls For example if you need to place an emergency 911 call use the native dialpad Using the native dialpad Press the green Talk button on your mobile device while a Windows mobile screen is in focus The native dialpad immediately appears Dial an emergency number on the Avaya 3100 MC Client for Windows Mobile dialpad and select Call If the system recognizes the number as an emergency number the system automatically switches to the native dialer and places the call over the cellular network If the number is not recognized select the native dialer and dial the number to place a call Note Whenever you place a call or use a telephony feature the native dialpad briefly appears the Avaya 3100 MC Client Phone pane then replaces the native dialpad Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 43 Operating Avaya 3 ent for Windows Mobile A2030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions Advanced functions This section contains the following topics e Placing calls on page 45 Calling individuals on page 46 e Receiving calls on page 51 Using the Mid Call features on page 52 e
78. s Mobile on page 21 e Obtaining the Log file on page 22 Modifying the Microsoft ActiveSync settings on page 22 e Determining the Avaya 3100 MC Client for Windows Mobile software version on page 23 This section provides the procedures you can use to install upgrade and uninstall Avaya 3100 Mobile Communicator Client Avaya 3100 MC Client for Windows Mobile on a supported mobile device You can install or upgrade Avaya 3100 MC Client for Windows Mobile using your computer or through the over the air download Using your computer you add the software to your computer connect your computer to your Windows Mobile device with a Universal Serial Bus USB cable and then install the software using the Desktop Manager Using the over the air download you open a Web browser on your Windows Mobile device access a Web site that lists the available software loads and then select and install the appropriate software for your device This method requires a Windows Mobile cellular data plan Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 17 Installing Avaya 3100 MC Client for Windows Mobile Installing or upgrading Avaya 3100 MC Client for Windows Mobile Install or upgrade Avaya 3100 MC Client for Windows Mobile using one of the following methods Installing or upgrading from a computer on page 18 Installing the software over the air on page 19 Upgrading the software ove
79. se the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO D
80. sfer types are available Blind Transfer the call without talking to the other party e Supervised Talk to the other party before transferring the call Transferring a call 1 While a call is connected select Feature 2 Dial the number to transfer the call 3 Select Hold amp Call The call is placed on hold The held call hears music if configured on the system 4 Doone ofthe following To complete a blind transfer select Transfer and hang up To complete a supervised transfer wait for an answer consult select Transfer and hang up 5 To resume the call select Cancel Call swap Switch between two different while you are engaged in a call Swapping between two parties 1 While a call is connected select Feature 2 Dial the number 3 Select Hold amp Call The call is placed on hold The held call hears music if configured on the system 4 When the second call answers press Swap to alternate between the two calls Speaker mode Switch between the system speaker and the earpiece speaker While a call is connected select Spkr On To switch a call from the system speaker to the earpiece speaker select Spkr Off Three party conference Hold three party conferences using the Avaya 3100 MC Client Holding a conference call 1 While a call is connected press Feature 2 Dial the number that you want to add to the conference call 3 Select Hold amp Call The call is placed on hold The held c
81. stant Conference at a later time To configure your reminder notification interval see Call settings on page 29 Decline to reject the Instant Conference You hear a tone each time someone joins the Instant Conference Managing Instant Conferences The following procedures describe how to manage ongoing Instant Conferences Joining an in progress Instant Conference call If you selected Join Later when you are initially invited to participate you can later join the in progress Instant Conference This feature is available only to the Instant Conference participants not to the Instant Conference initiator 1 Expand the Instant Conference pane 2 Select the entry for the Instant Conference that you want to join 3 Select Menu Join Now 4 Press when prompted If the Instant Conference is still in progress you join it If the Instant Conference has ended you receive an error message Responding to an Instant Conference reminder If you select Join Later when the Instant Conference starts you receive periodic reminders to participate in the call Select Yes to join the Instant Conference or No to be reminded again at a later time To configure the reminder notification interval see Call settings on page 29 Managing an Instant Conference with the dialpad The Instant Conference initiator can execute a variety of functions using the telephone dialpad A limited Set of these functions is also available to the Instant Conference
82. t for Windows Mobile User Guide 35 Configuring Avaya 3100 MC Client for Windows Mobile Figure 5 Instant Messaging settings amp Avaya 3100 MCC pa Y Instant Messaging New IM Alert New IM Alert Enabled Cancel Table 13 Instant Messaging pane fields Field Description New IM Alert If this check box is selected and you receive a new instant message the New IM Alert appears allowing you to ignore the message or to reply to it If you choose to ignore the message you can review it later in the IM Session If this box is clear and you receive a new instant message e you are on a read only pane the IM Sessions pane appears If you are on a data input pane no alert appears and the message is added to the IM Session pane 4 Select Done 36 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Operating Avaya 3100 MC Client for Windows Mobile Operating Avaya 3100 MC Client for Windows Mobile This section contains the following topics Starting and exiting on page 37 Logging on and logging off on page 37 Hiding Avaya 3100 MC Client for Windows Mobile on page 39 Overview of the main pane on page 40 Navigating panes on page 41 Call Alert mode and Phone Volume on page 43 Native dialpad on page 43 Starting and exiting This section describes how to start and exit the Avaya 3100 MC Client appl
83. t the call on your mobile device Redirect the call to one of your alternate contact numbers Decline the call Screen Off When call screening is disabled incoming calls automatically direct to your mobile device where you can answer them The Call screening mode interacts with the auto answer feature For more information see Auto Answer Mode on page 31 30 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Configuring Avaya 3100 MC Client for Windows Mobile Table 10 Call Settings pane fields Field Description Voicemail Number The list of valid voice mail service numbers used to access the voice mail in your Enterprise is downloaded automatically from the Avaya 3100 Mobile Communicator Gateway after your initial configuration You can select from the list as specified by your administrator or simply select the number as tagged for your office or region Service Number The list of valid regional service numbers for Direct Outbound mode calling is downloaded automatically from the Avaya 3100 Mobile Communicator Gateway after your initial configuration You can select from the list as specified by your administrator or select the number as tagged for your office or region Note To use Direct Outbound mode your cellular caller ID must be publicly visible Instant Conf Program the Instant Conference reminder period Reminder Period in seconds This p
84. tension 0782 Home Phone Number 5551231234 Custom 1 Phone Number 5551231234 Table 11 Owner Information pane fields Field Description First Name Enter your first name Last Name Enter your last name Display Name Enter the name that appears in the Status pane of the main pane Desk Extension Enter your business extension number if different from your logon name You can direct a call to this contact number when you call someone using the Call From menu option Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 33 Configuring Avaya 3100 MC Client for Windows Mobile Table 11 Owner Information pane fields Field Description Home Phone Number Enter your home number You can direct a call to this contact number when e you call someone using the Call From menu option youreceive an incoming call and call screening mode is enabled Custome1 Number Enter your first custom number such as a temporary business number You can direct a call to this contact location when e you call someone using the Call From menu option youreceive an incoming call and call screening mode is enabled Custom2 Number Enter your second custom number such as a temporary business number You can direct a call to this contact location when e you call someone using the Call From menu option youreceive an incoming call and call screening mode is enabled
85. the Instant Conference pane Scroll through the list and highlight a record Select Details The Instant Conference Detail pane appears with the following information Log record type and success or failure indicator Time and date of the call Participant list name and number Resuming an Instant Conference Resume an Instant Conference that has been terminated 1 2 Expand the Instant Conference pane Scroll through the list and highlight a record Select Menu Instant Conference The system sets up the call in Call me First mode Accept the incoming call and then follow the prompts for the following steps a Record the conference greeting and then press on your phone dialpad b Press 1 to review the greeting press 2 to re record the greeting or press to accept the greeting and start the conference The system next calls the members of the group you select at their default contact numbers On a regular telephone users accept the Instant Conference by pressing the key or reject it by hanging up On the Avaya 3100 MC Client for Windows Mobile users select one of the following menu options Accept here to join in the Instant Conference immediately on the mobile device 68 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Advanced functions Accept number to join in the Instant Conference immediately on another device Join Later to be prompted to
86. the device is cradled Configuring the ActiveSync settings 1 Connect the mobile device to your computer with a USB cable 2 Start Microsoft ActiveSync on your computer 3 Select File Connection Settings and configure the fields using the information in Table 7 Connection settings fields on page 22 as a guide Table 7 Connection settings fields Field Description Show Status Icon in Select this check box to display the Toolbar ActiveSync status icon in the Windows toolbar Allow USB connections Select this check box to allow the mobile device to be connected to the computer using ActiveSync Allow connections to one Select other connection methods if of the following desired COMx DMA 22 NN42030 107 Avaya 3100 Mobile Communicator 3 1 Standard 03 05 October 2010 Installing Avaya 3100 MC Client for Windows Mobile Table 7 Connection settings fields Field Description This computer is Specify how the computer connects connected to Automatic select this option to allow ActiveSync to automatically select the connection type Work Network select this option if you are connecting to the network while you are at work The Internet select this option if you are connecting to the network while you are out of the office for example at home Open ActiveSync when Select this check box for ActiveSync to my device connects start automatically when the mobile devic
87. to an ongoing Instant Conference 5 Lecture The Instant Conference initiator can Mode mutes mute the voices of all participants and unmutes After being muted the initiator can the voices of all unmute all participants participants except Instant Conference initiators 6 Mutes and All Instant Conference participants unmutes your can use this feature to mute or own voice unmute their own voices 7 Locks and The Instant Conference initiator can unlocks a choose to lock access to the call conference Once locked no additional participants are allowed to join but active participants can leave Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 67 Advanced functions Table 18 Instant conference dialpad controls Dialpad Function Comments control 8 An All Instant Conference participants announcement can use this feature to find out who is lists all of the in the call When a roll call is in participants in progress you cannot hear the other an Instant participants talking Conference 9 Stops the help The help system stops playing the system recorded list of command descriptions Managing the Instant Conference history The Avaya 3100 MC Client for Windows Mobile retains a record of your recent Instant Conferences Viewing Instant Conference details View detailed information for each entry on the Instant Conference pane 1 2 Expand
88. uding a list of valid emergency numbers When you dial an emergency for example 911 on the Avaya 3100 MC Client for Windows Mobile the system automatically switches to the native device phone in order to place the call Your administrator configures the emergency telephone numbers in the Avaya 3100 Mobile Communicator Gateway e Use the cellular network for voice and data dependent on hardware and software support Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 9 Welcome e Communicate using any of the following methods Dial a number from the keypad Select a number on the Quick Dial list Select a buddy and choose how you want to contact them voice call or IM Select a record in the history log native address book voice mail or IM sessions pane and start a new communication session Display the Avaya 3100 MC Client for Windows Mobile in either landscape or portrait view e Use the following call modes Direct Outbound Direct Outbound is the basic call mode You can initiate calls directly from your mobile device to other parties by dialing or selecting buddies to call This direct mode uses an Outgoing Call Service DN to access the Avaya 3100 Mobile Communicator Gateway in the enterprise network The Avaya 3100 Mobile Communicator Gateway then dials the number entered in the Avaya 3100 MC Client for Windows Mobile by using the enterprise dial plan Call me First Call me First is the
89. unction Touchscreen Tap the screen with the stylus to yes no write open a menu or to make a selection Navigation Press the multidirectional control yes yes Control Enter up down left or right to move through the menus and program instructions carry out the selection by pressing the center of this control Left and Press to use the command yes no Right soft shown on the screen above the keys button Hardware Use the QWERTY style keyboard yes yes Keyboard just like a computer keyboard Tap and Hold Tap and hold a record or menu yes no item to pop up a shortcut menu Jog Thumb Wheel Scroll up or down to navigate through menus or program instructions Support varies by device OK button Press to confirm your data entries or to exit the program in use yes yes TALK button Press to start a call accept an incoming call or to go to the Phone pane yes yes END button Press to end a call reject an incoming call or to go to the Main pane yes yes Note This user guide describes how to use the Avaya 3100 MC Client on a Personal Digital Assistant PDA that is equipped with a touchscreen Different navigational options are available on a Smartphone Refer to your product documentation for more information Expanding and collapsing the program panes To expand a pane select the expand arrow or soft key or double click the title bar Avaya 3100 Mobile Comm
90. unicator Client for Windows Mobile User Guide 41 Operating Avaya 3100 MC Client for Windows Mobile To collapse a pane select the collapse arrow or soft key or double click the title bar Summary and Detail views Select the left tab button to view summary information on a pane To view detailed information on a pane select the right tab button Talk and end buttons Use the TALK green and END red buttons to access features The following table provides information about the green and red buttons when either the Avaya 3100 MC Client or Windows Mobile is in focus Table 15 Operation of TALK and END buttons Avaya 3100 MC Client Button Windows Mobile in Focus in focus TALK Start a call from Start a call from the green phone keypad native dialer phone quick dial e Accept incoming calls list Change focus to the native dialer from any History pane other screen Search pane Buddy list Voice Mail pane e Accept an incoming call Change focus to the Phone pane from any other Avaya 3100 MC Client screen only if a callable item is not highlighted END Terminate an Terminate a call red in progress call e Reject a call e Reject an incoming e Change focus to the call Main screen from any other screen only if a call is not in progress Change the screen orientation The Avaya 3100 MC Client can be displayed in di
91. vaya 3100 MC Client for Windows Mobile 21 seins ING LONG mer 22 Modifying the Microsoft ActiveSync settings 22 Determining the Avaya 3100 MC Client for Windows Mobile software Version suse sett E EXER EET RRRE E EREEREREEGoE AE 23 Configuring Avaya 3100 MC Client for Windows MODI AAA 25 AA GAN PIT CETT p m 25 Advanced Configuration settings 27 Pie na APA Qd mA RO e E dns E ROSE SRE RE R HH AA 27 Cal SOUS POP 29 Owner Information Settings 24 6 204 ma aka AG eed RR ORE ea Geode beaded ewes 33 cceli gs awe oP MRS ad FR oe EET EET 34 instant Messaging settings 6 46564 cine ied ocd ALAGANG NiET en ted EROR 35 Operating Avaya 3100 MC Client for Windows Mobile 37 Starting and exilig siceencea eee BAGBAG mace ek XR XR EEEN TEEPE EERE TREES EORR 37 Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 3 Logging on and logging Of assises ea x x REOR REPE d E Rd een deed 37 Tunng OTF BUO NOY duce SEO HE PD RERRRRSEWSSRESSEREESQEPERAORGE GER RE NE 38 Hiding Avaya 3100 MC Client for Windows Mobile 39 Overview of the main pane 40 Main pane COMPONENT 0 2522645444 05444 aaor TRE ArI EEG X Re ce RS RAS 40 NAGANO DONDE conesz4 ipe xadibdcdsqadidrdPbebeu hdd a d dedu
92. vice enters standby mode In standby mode most functions are turned off but the Avaya 3100 MC Client can still receive calls and messages Enabling this feature saves power when you are outside cellular range offline for example when you are in a remote geographic area or in an elevator 4 Select Done Call settings Use the Call Settings pane to configure your call screening mode network roaming mode if applicable and default prefixes Configuring your call settings 1 Select Menu Logout Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide 29 Configuring Avaya 3100 MC Client for Windows Mobile 2 Select Menu Options Call settings 3 Complete the fields using the information in Table 10 Call Settings pane fields on page 30 as a guide Figure 2 Call settings pane fields sg Avaya3100MCC gt Y 4 ok Call Settings Screening Mode Voicemail Numbers 5555 toronto Service Numbers Call Me First Inst Conf Reminder Period sec 0 Auto Answer Mode Auto Answer Off Call Intercept Call Intercept On Table 10 Call Settings pane fields Field Description Screening Mode Use the select box controls to select a call screening mode Screen On default When call screening is enabled you decide how to handle your incoming calls on a call by call basis When you receive an incoming call you can select one of the following options Accep
93. ya 3100 Mobile Communicator Gateway and Avaya Communication Server The term Communication Server means all communication servers that Avaya 3100 Mobile Communicator supports see the Avaya 3100 Mobile Communicator Product Bulletin For more information about Avaya 3100 MC Client for Windows Mobile see Avaya 3100 Mobile Communicator Client for Windows Mobile User Guide NN42030 101 Important Notice Select and use headsets designed to reduce excessive sound pressure levels or acoustic shocks Check that headsets meet their respective National or International Acoustic and Safety requirements Starting the Avaya 3100 MC Client 1 On your Windows Mobile device select Start Programs Avaya 3100 MCC The main Avaya 3100 MC Client pane appears and you can use the application Placing or receiving a call How the system handles calls depends on the configuration of your Avaya 3100 MC Client for Windows Mobile In Direct Outbound mode initiate calls directly from your mobile device to other parties through the enterprise telephony system In Call me First mode your calls are completed in two steps First the enterprise telephony system calls you After you answer the system calls the other party Use both call modes to configure a service number in your Avaya 3100 MC Client for Windows Mobile system settings However if you do not configure a service number you can only use the Call me First mode Exiting or h

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