Avaya 2420 Digital Telephone User's Manual
Contents
1. Log Summary screen is displayed 2 Use and DB to scroll through the pages 3 When you locate an entry you want to save press the button that corresponds to that entry The Call Log Detail screen for this entry is displayed 4 Press the Save softkey The Edit Name screen is displayed 5 Make any changes and then press the Save softkey to save the entry to the Speed Dial List2. AVAYA Call appearance feature buttons Use to access incoming outgoing lines and programmed features Display Shows the status for the call appearances information for a call information provided by the Avaya call server the Home screen the Speed Dial screen the Call Log screen and the Options screens Message lamp This lamp is lit when a message has arrived in your voice mailbox Softkeys Allows you to perform specific functions The functions available and the corresponding softkey labels change according to the screen displayed Messages button Use to retrieve messages Arrow keys Use to move between screen pages to cycle through Call Log and Speed Dial entries and to move the cursor during data entry 7 Hold button Use to place calls on hold 8 Transfer button Use to transfer calls 9 Conference button Use to conference calls 10 Drop button Disconnects the current call If you are on a conference call press this button to drop the last person you added to the conference 11 Redial button Dials the last number you dialed 12 Dialpad Standard 12 button pad that allows you to dial telephone numbers 2420 Digital Telephone Quick Reference 13 14 15 16 17 18 555 250 201 Issue 3 November 2004 Volume control buttons Use to adjust speaker handset headset or ringer button click volume depending on which component is in use Mute button Turns off the mic
3. To set the Flash Message Lamp option 1 From the Home screen press the Option softkey The Options screen is displayed Press the Ring Options feature button The Ring Options screen is displayed Press the Flash Message Lamp feature button Press the Yes No softkey or press the button to the right of the setting to indicate whether you want Flash Message Lamp enabled Press the Save softkey You will hear a confirmation tone Ring Pattern The Ring Pattern option allows you to choose a personalized ringing pattern for the 2420 To select a personalized ringing pattern 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Ring Options feature button The Ring Options screen is displayed 3 Press the Ring Pattern feature button The Select Ring screen with the current ring pattern is displayed 4 Use and D or the dialpad to cycle through the ringing patterns 5 To save the selected ringing pattern press the Save softkey You will hear a confirmation tone Note f you go off hook or receive a call during selection the process is canceled and you must start again 3 Call Appearance Button Labels Edit Labels You can change the labels of the call appearance feature buttons on your telephone These new labels are stored in your 2420 telephone To edit call appearance feature button labels 1 From the Home screen press th
4. e Label softkey The Label Action screen is displayed 2 Press the Edit softkey The Label Select screen is displayed You can use and to locate the label you want to edit 3 Press the feature button on the 2420 telephone that corresponds to the label you want to edit The Label Edit screen is displayed The New Label field displays the current customized label if any and the System Label field displays the system label 4 Using the dialpad edit the label You can enter up to 13 characters By default the first letter appears in uppercase and the following characters appear in lowercase 5 When you finish press the Save softkey View the System Labels To view the call appearance feature button labels on the call processing system 1 From the Home screen press the Label softkey The Label Action screen is displayed 2 Press the Inspect softkey The Label Select screen is displayed showing the system labels for the 2420 telephone 3 Use and B to scroll through the pages 4 When you finished press the Done softkey Restore the System Labels To restore the system labels for all buttons 1 From the Home screen press the Label softkey The Label Action screen is displayed 2 Press the Restore softkey The Label Restore screen is displayed 3 Press the Erase softkey The Confirm Erase prompt is displayed 4 Press the Erase softkey Speed Dial Personal Directory Add a Speed Dial Entry You can st
5. hen you hear dial tone enter the extension or telephone number If you are calling an external number you must include the required code for example 9 to access an outside line To have the 2420 telephone make a call automatically Perform one of the following steps e Press D to have the 2420 telephone dial the last number that you dialed e Access the Call Log and start a call to a specific entry See Make a Call from the Call Log e Access the Speed Dial List in your personal directory and start a call to a specific entry Hold The Hold feature puts a call on hold until you can return to it To put a call on hold Press To return to the held call Press the call appearance button of the held call Note Your system manager may have administered the Unhold feature In this case you can return to the held call by pressing Speakerphone The two way built in speakerphone allows you to make and answer calls without lifting your handset Two way speakerphones may not operate satisfactorily in very noisy locations To make or answer a call without lifting the handset or to use the speakerphone with any feature 1 Press gD 2 Make or answer the call or access the selected feature 3 Adjust speakerphone volume if necessary To change from speakerphone to handset Pick up the handset and talk To change from handset to speakerphone 1 Press gp 2 Hang up the handset To change from head
6. not left on hold Conference The Conference feature allows you to conference you and up to five other parties on a call To add another party to a call 1 Press 2 When you hear dial tone dial the number of the person you want to add to the call 3 Wait for an answer 4 To add the person to the call press aD again If the called party does not answer or does not want to join the conference press Then you can return to the held call by pressing its call appearance button 5 Repeat Steps 1 through 4 for additional conference connections To add a held call to an active call 1 Press 2 When you hear dial tone press the call appearance button that corresponds to the held call 3 Press QD again To remove the last person added to the conference call 1 Ensure that the conferenced call appearance is selected 2 Press q Getting Messages Message Your Message lamp turns on when a caller has left a message for you Press CD to retrieve your messages and follow the prompts Note Certain features must be programmed by your system manager to activate the ED button See your system manager if the message button is not working properly Personalized Settings Visual Ring The Flash Message Lamp option allows you to choose a visual alert for incoming calls When this option is enabled the telephone rings and the lamp above the 2420 display area flashes when an incoming call arrives
7. ore up to 104 personal speed dial entries in the 2420 telephone When the maximum number of entries is stored you must delete existing entries before the 2420 telephone allows you to enter new entries To add speed dial entries to your personal directory 1 From the Home screen press the SpDial softkey The Speed Dial screen is displayed 2 Press the Add softkey The Edit Name screen is displayed with the Name field underscored Note f the directory is full a message is displayed indicating that your Speed Dial list is full You must delete an existing entry before a new entry can be added 3 Using the dialpad enter the name for your speed dial entry You can enter up to 13 characters By default the first letter you enter appears in uppercase and the following characters appear in lowercase Note You can use the Case softkey to switch between uppercase and lowercase You can use the Space softkey to insert a space between first and last names After you enter a space by default the next character is an uppercase letter The following characters in that word appear in lowercase Use the star key to cycle through the period and star characters Use the pound key to cycle through the hyphen and pound characters 4 When you finish entering a name press the feature button to the left of the Number field to advance to that field 5 Using the dialpad enter the telephone number for this speed dial entry You can en
8. rophone When the Mute feature is active the associated lamp turns on and the person at the other end of the call cannot hear you Headset button Use to activate a headset that is connected to the 2420 headset jack Speaker button Use to access the built in speakerphone The lamp associated with this button turns on when the speaker is active Headset jack Use to connect a headset This jack is located on the back of the telephone Exit button Returns you to the first page of the Home screen Call Handling Features Answer a call When a call arrives at your 2420 telephone you hear a ringing tone and a blinking bell icon appears on the associated call appearance In addition call identification information is displayed To answer an incoming call Perform one of the following steps e Ifyou are not active on another call answer the call with your handset headset or speakerphone To use your speakerphone see Speakerphone e Ifyou are active on a call already place the active call on hold and then answer the incoming call e Ifthe call appearance for the ringing call is not displayed on the current Home screen page use and to cycle through the pages Use to return to page 1 of the Home screen When you locate the call appearance for the ringing call press the corresponding call appearance button Make a call To make a call manually 1 Go off hook with the handset headset or speaker 2 W
9. set to speakerphone Press ep To mute a speakerphone call Press D To end a speakerphone call Press D again Redial The Redial or Last Number Dialed feature automatically redials the last number you dialed To redial the last number that you dialed Press amp Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To transfer the current call to another extension 1 While on a call press gt 2 When you hear dial tone dial the number to which the call is to be transferred 3 Perform one of the following steps To transfer the call without announcing it press ED again and hang up The transfer is complete e To announce the call before transferring it wait for the called party to answer See Step 4 4 When the called party answers announce the call If the line is busy or if there is no answer press Then you can return to the held call by pressing its call appearance button 5 Press lt gt again and hang up to complete the transfer Note Your system manager may have administered the Transfer on Hang up feature In this case you can transfer a call by pressing amp gt dialing the number to which the call is to be transferred and then hanging up To cancel an attempted transfer press the original call appearance If your system has auto hold activated use to cancel a transfer so the potential transfer recipient is
10. ter numbers up to 24 characters long including special characters 6 When you finish entering the telephone number press the Save softkey to save your entry You will hear a confirmation tone 7 Repeat Steps 2 through 6 for additional entries Make a call from a Speed Dial To make a call to a directory entry with the Speed Dial feature 1 2 From the Home screen press the SpDial softkey The Speed Dial screen is displayed Press the feature button for the entry you want to call If the entry is not displayed on the current page use and to cycle through the entries The 2420 telephone dials the number Edit a Speed Dial Entry To edit a stored speed dial entry 1 From the Home screen press the SpDial softkey The Speed Dial screen is displayed Press the Edit softkey Press the feature button that corresponds to the entry you want to edit Using the dialpad enter the name for your speed dial entry You can enter up to 13 characters By default the first letter you enter appears in uppercase and the following characters appear in lowercase If you want to change the number press the feature button to the left of the Number field in the Edit Number screen Otherwise see Step 7 Using the dialpad enter the telephone number for this speed dial entry You can enter numbers up to 24 characters long including special characters When you finish making changes press
11. the Save softkey to save your entry Repeat Steps 3 through 7 for additional entries Call Log View the Call Log To view the list of all calls recorded in the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen is displayed 2 Press the appropriate softkey for the type of call entries you want to view that is answered unanswered missed outgoing or all entries 3 Use and D to scroll through the pages 4 To view information about a specific entry press the button that corresponds to the entry The Call Log Detail screen for this entry is displayed 5 Press lt p to return to the Home screen Make a Call from the Call Log To make a call from an entry in the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen is displayed 2 Use and gt to scroll through the pages 3 When you locate an entry you want to call press the button that corresponds to that entry The Call Log Detail screen for this entry is displayed 4 Press the Call softkey to make the call Note You can use this method to make calls directly to extensions To call outside numbers go off hook and dial the required code to access an outside line for example 9 Then press the Call softkey to make the call Save a Call Log Entry to a Speed Dial To save an entry in the Call Log to your Speed Dial List 1 From the Home screen press the Log softkey The Call
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