Avaya 2050 IP Softphone User's Manual
Contents
1. Click on Generate Keycode on the sidebar At Step 1 enter the Host ID from the previous step into the Enter HostID field At Step 2 enter the Purchase Order Number to pull the license entitlement form At Step 3 enter the quantity number of additional seats required Click Generate Keycode aa Se YS Note With the 2050 IP Softphone each license increment generates an additional license file This is different from other products where a single license file is revised to include the additional values Copyright Avaya 2012 All rights reserved Page 6 of 9 Avaya 2050 IP Softphone Release 4 4 Service Pack 1 Readme Document If you are experiencing any problems with the KRS system click on the CONTACT KRS SUPPORT link at the bottom of the page Some of the documents may include Product Bulletins Sales and Marketing Bulletins and NTPs References and Related Documents The following documents are associated with 2050 IP Softphone for Windows PC on the CS1000 Communication Server 1000 IP Phone Fundamentals NN43001 368 2050 IP Softphone User Guide NN43119 101 2050 IP Softphone Call Center User Guide NN431 19 100 These CS1000 documents can be found on the Avaya Support Portal at http support avaya com At the top select Downloads amp Documentation and enter 2050 IP Softphone in the product selection box This will provide a list of all the Administration and System Programming documents and User Guides in2. Terms that apply to them is available on Avaya web site at http support avaya com ThirdPartyLicense Trademarks Avaya Avaya Aura Communications Manager and the Avaya logo are registered trademarks and or service marks of Avaya Inc in the U S and certain other jurisdictions All other trademarks are the property of their respective owners Copyright Avaya 2012 All rights reserved Page 9 of 9
3. 8520 External Call records are not complete Further robustness improvements are included with Release 4 4 Service Pack 1 including e DTMF tone generation improvements for a VPN to MX conference bridge scenario Product Advisements e Update In the previous 2050 IP Softphone Release 4 4 an issue with the Verint Call Recording application was observed where the Call Recording application did not record the phone call as expected At that time Avaya advised customers using the Verint Call Recording application to NOT move to the 2050 IP Softphone Release 4 4 This issue has been resolved with this latest 2050 IP Softphone Release 4 4 Service Pack 1 and customers can now upgrade to this latest release e Update An issue related to VPN was observed on the previous 2050 IP Softphone R4 4 and earlier releases of 2050 IP Softphone where users with Juniper VPN equipment were not able to join Conference Bridges by pressing the number pad to input the Conference Bridge password That is the DTMF tones generated did not seem to get to the Conference Bridge and due to that users with Juniper VPN equipment were not able to enter the Conference call This issue was investigated and it was found that the cause was due to Juniper VPN incompatibility with DSCP and as such all releases of 2050 IP Softphone are affected by this issue This 2050 IP Softphone Release 4 4 Service Pack 1 includes a workaround to this issue by allowing to DSCP to be disabled in the
4. IP Softphone Release 4 4 Service Pack 1 for Windows PC is generally available globally as of March 2 2013 The software is available for download from the Avaya Support Portal at http support avaya com css appmanager public support Downloads P0659 The following files are available for download with the Release Oe 4 0x xxx all zip All installation files 4 04 067 all zip Copyright Avaya 2012 All rights reserved Page 3 of 9 Avaya 2050 IP Softphone Release 4 4 Service Pack 1 Readme Document setup _XXXxxx MsI 2050 IP Softphone installation file in Microsoft Windows Manager setup_404067 msi Installation file msi format setup _XXXXXx exe 2050 IP Deskphone installation file in setup exe format setup _404067 exe setup_server exe License Server software setup file i2050 ConfigurationT ool exe Utility for creation of profile settings to enable rapid deployment of the 2050 IP Softphone on user desktops i2050GetHWIDTool exe Tool for obtaining the Hardware ID used in the creation of licenses IPSoftphone2050_Settings exe A utility that can be run to configure the 2050 IP Softphone Country specific software files for Russia Belarus and Kazakhstan markets only 4 04 067 all NE zip Version of 2050 IP Softphone containing no media encryption for Russia Belarus and Kazakhstan markets only Setup _NoMediaEncryption_404067 msi 2050 IP Softphone Installation file in Microsoft Windows Manager Installation file msi
5. See the instructions below on how to generate node based licenses for the 2050 IP Softphone For the Licensing Server approach a pool of users method is used and provides increased cost effectiveness for some customers For example if a customer has identified that they have 100 active users of the 2050 IP Copyright Avaya 2012 All rights reserved Page 4 of 9 Avaya 2050 IP Softphone Release 4 4 Service Pack 1 Readme Document Softphone at any given time out of a total population of 500 2050 IP Softphone users they should plan on purchasing 100 or more licenses to support their employees An active or checked out license is required in order to make a call with the 2050 IP Softphone Licenses are hosted on a Licensing Server which is a customer supplied PC and is located on the customer premise Two order codes are established with 2050 IP Softphone There is a Right to Use RTU license for new 2050 IP Softphone Release 4 4 purchases An upgrade Right to Use license has been established offering a discount for installed base customers of Release 1 x and 2 x wishing to upgrade to Release 4 x New Purchases NTDW84BA 2050 IP Softphone New User License Release 3 x or 4 x Upgrades from 2050 IP Softphone Release 1 x 2 x to Release 4 4 NTDW84CA 2050 IP Softphone Upgrade License from Release 1 and 2 Note The Software CD Package will not be available for the 2050 IP Softphone Release 4 0 and higher The full
6. format This version is for use in Russia Belarus and Kazakhstan only Setup_NoMediaEncryption_404067 exe 2050 IP Softphone Installation file in setup exe format This version is for use in Russia Belarus and Kazakhstan only This release is being provided as a no charge update to all customers who have purchased or upgraded to Release 3 X Or 4 x License Ordering Guidelines and Procedures Software licensing was introduced with the 2050 IP Softphone Release 3 0 Software licensing eliminates the requirement to purchase a CDROM copy of the 2050 IP Softphone Release 3 0 client application on a per desktop basis Instead Right to Use Licenses are purchased from Avaya s Keycode Retrieval System KRS which is accessible via the Avaya Support Portal at the link below http support avaya com krs Additional information on generating and retrieving keycodes is provided in a later section of this Readme document and is included in Product Documentation See Communication Server 1000 IP Phone Fundamentals NN43001 368 Software licensing is based on either a per user nodal approach or a pool of users Licensing Server approach The per user nodal approach is loaded onto an individual PC for sole use of that user and requires the12 digit Media Access Control MAC address of the network adapter upon which the 2050 IP Softphone application will be installed to be entered into the Avaya KRS system to generate the license
7. multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User June install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors Is indicated in the Documentation or other materials available to End User Avaya June require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party
8. 2050 IP Softphone so customers with Juniper VPN equipment can Copyright Avaya 2012 All rights reserved Page 1 of 9 Avaya 2050 IP Softphone Release 4 4 Service Pack 1 Readme Document now upgrade to this latest release and use the workaround See the picture below that shows how the new option Disable DSCP has been added into the bottom of the Server page in 2050 IP Softphone Settings menu The option is unchecked by default Use the checkbox to disable applying DSCP bits in IP packets Ef 2050 IP Softphone Settings sere Pays General Servers Automatic BHC J Profiles Server License Serwers Theme Features a Primary Macros Audio ie IP 192 168 50 101 Sound Devices Name e Hardware ID p Advanced Audia Type Jes 1000 Listener IF Pork aoo Retries jo Notifications otis m Hot Kents a Text Replacements Action i Lamp Sounds Fingerprint o key Type Language Symposium D Personal Call Recording Plantronics USB Headset Provisioning server USB Headset Log Files Protocol rete About Disable b5cP J Restore Defaults Reset cei ay Although the 2050 IP Softphone RIs 4 4 Service Pack 1 natively supports Windows Vista and Windows 7 it could be started in Windows XP compatibility mode Please note that this mode is not supported and could cause speech path issues or problems with USB headset detection Therefore it is recommended to disable Windows XP compatibility m
9. Avaya 2050 IP Softphone Release 4 4 Service Pack 1 Readme Document AVAYA Avaya 2050 IP Softphone for Windows Release 4 04 067 2050 Release 4 4 Service Pack 1 Read Me Document Avaya is pleased to announce the availability of the 2050 IP Softphone Release 4 4 Service Pack 1 which provides quality and robustness improvements This release is being provided as a no charge update to all customers who have previously purchased or upgraded to Release 3 x or 4 x Please note that the Product Advisement related to the previous 2050 IP Softphone Release 4 4 and Verint Call Recording has been addressed with this 2050 IP Softohone Release 4 4 Service Pack 1 software Customers using the Verint Call Recording application can move to this 2050 IP Softphone Release 4 4 SP1 Please see the Product Advisements section of this Read Me document Quality Improvements This 2050 IP Softphone Release 4 4 Service Pack 1 continues to improve the overall quality of the 2050 IP Softphone through the delivery of ongoing resolution of customer reports and Avaya identified work items Three customer reported cases have been closed and additional quality improvements have been delivered with this 2050 IP Softphone Release 4 4 Service Pack 1 including JIRA 11147 External Only 1 non administrative PC account user can successfully register 2050 with CS1000 JIRA 11179 External Changing the ringing volume in the GUI does not actually change the ringing volume JIRA
10. Informatique et en Automatique Keio University All Rights Reserved http www ws org Consortium Legal Notice of any changes or modifications to the W3C files including the date changes were made We recommend you provide URIs to the location from which the code is derived THIS SOFTWARE AND DOCUMENTATION IS PROVIDED AS IS AND COPYRIGHT HOLDERS MAKE NO REPRESENTATIONS OR WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO Copyright Avaya 2012 All rights reserved Page 7 of 9 Avaya 2050 IP Softphone Release 4 4 Service Pack 1 Readme Document WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR THAT THE USE OF THE SOFTWARE OR DOCUMENTATION WILL NOT INFRINGE ANY THIRD PARTY PATENTS COPYRIGHTS TRADEMARKS OR OTHER RIGHTS COPYRIGHT HOLDERS WILL NOT BE LIABLE FOR ANY DIRECT INDIRECT SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THE SOFTWARE OR DOCUMENTATION The name and trademarks of copyright holders June NOT be used in advertising or publicity pertaining to the software without specific written prior permission Title to copyright in this software and any associated documentation will at all times remain with copyright holders Copyright c 1998 1999 2010 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction
11. difications additions or deletions were performed by Avaya Link disclaimer Copyright Avaya 2012 All rights reserved Page 8 of 9 Avaya 2050 IP Softphone Release 4 4 Service Pack 1 Readme Document Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by
12. hone instances If multiple Node locked licenses are desired these can be created at the same time KRS will accept a list of the MAC addresses in a text file in a comma separated value CSV format Please refer to the section below or the User Documentation for the procedure on registering and generating Node locked licenses for the 2050 IP Softphone e f using a Network Licensing Server for a pool of users approach the Fully Qualified Domain Name FQDN of the PC on which the License Server Software is installed is required The FQDN must be in a dotted decimal format for example yourlicenseserver1 yourcompany com The 2050 IP Softphone Copyright Avaya 2012 All rights reserved Page 5 of 9 Avaya 2050 IP Softphone Release 4 4 Service Pack 1 Readme Document License Server Software can be pre installed and used to determine the FQDN of the PC using the gethostid exe utility e Purchase Order Number Procedure for Registering Generating Node locked or Licensing Server based keycodes for the 2050 IP Softphone 1 Access the KRS site at http support avaya com krs 2 Select KRS Site at the bottom of the page under RELATED LINKS 3 At Step 1 Select Global Login 4 At Step 2 Select product family 2050 IP Softphone Click GO 5 Enter Login credentials Note The KRS User Guide provides detailed up to date instructions for using the KRS system to create keycodes for the 2050 IP Softphones To access
13. ht Avaya 2012 All rights reserved Page 2 of 9 Avaya 2050 IP Softphone Release 4 4 Service Pack 1 Readme Document The setup must update fies or services thal cannot be updated while the system is punning E you choose to Continue a remot wal be required to complete the Reboot action is not required in such a case and can be skipped by pressing the Cancel button If the original installation files are NOT accessible for this user the recover action cannot be completed and the message will reappear To resolve this the user needs to make the installation files available for this user profile or the Softphone should be reinstalled for this particular user account Supported Platforms Operating Systems e Microsoft Windows XP Service Pack 3 e Microsoft Windows Vista Service Pack 1 32 bit and 64 bit versions e Microsoft Windows 7 32 bit and 64 bit versions Call Server Compatibility and Requirements The 2050 IP Softphone Release 4 4 Service Pack 1 is compatible with the Avaya Call Servers listed below Avaya CS1000 Release 6 0 7 0 7 5 Avaya BCM 50 Release 5 0 6 0 Avaya SRG 50 Release 6 0 Note 1 BCM Release 6 0 or higher is required for Caller ID information to be displayed in the incoming pop up window as well as support of the Soft Expansion Module functionality Note 2 In SRG Local mode only three out of six programmable keys will be active Software Download The 2050
14. including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OFMERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE HTTP Server functionality is provided by the GoAhead WebServer 2 1 Copyright c 2004 GoAhead Software Inc All Rights Reserved 2012 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such mo
15. multiple languages for use with the different supported Avaya Call Servers License Agreements W3C r SOFTWARE NOTICE AND LICENSE Copyright c 1994 2002 World Wide Web Consortium Massachusetts Institute of Technology Institut National de Recherche en Informatique et en Automatique Keio University All Rights Reserved http www ws org Consortium Legal This W3C work including software documents or other related items is being provided by the copyright holders under the following license By obtaining using and or copying this work you the licensee agree that you have read understood and will comply with the following terms and conditions Permission to use copy modify and distribute this software and its documentation with or without modification for any purpose and without fee or royalty is hereby granted provided that you include the following on ALL copies of the software and documentation or portions thereof including modifications that you make The full text of this NOTICE in a location viewable to users of the redistributed or derivative work Any pre existing intellectual property disclaimers notices or terms and conditions If none exist a short notice of the following form hypertext is preferred text is permitted should be used within the body of any redistributed or derivative code Copyright c 2004 World Wide Web Consortium Massachusetts Institute of Technology Institut National de Recherche en
16. ode in Windows Vista Windows 7 This 2050 IP Softphone Release 4 4 Service Pack 1 may be installed over an existing installation of the 2050 IP Softphone All user settings licenses etc will be retained Note that if the customer chooses to use MSI installer over EXE the install process will not clean up the 2050 IP Softphone Extra Modules component The customer may do that manually via the Control Panel gt Add or Remove Programs on Windows XP or via the Control Panel gt Programs gt Programs and Features on Vista and Windows 7 A warning message can appear when the 2050 IP Softphone is started using a new Regular User account if the new account has been installed on the PC for the first time with an Administrator account using the msi installer method The 2050 IP Softphone is able to recover itself if any components files or registry keys have been accidentally removed or corrupted On every start the 2050 IP Softphone checks its vital components If they are missing the Softphone tries to reinstall them using its installation files This feature works only if the original installation files are accessible for the user who launched the Softphone If the 2050 IP Softphone was installed on behalf of a different user account some components may not be properly registered for the current user In this case the 2050 IP Softphone will try to setup these components at first startup The following message will appear at the end Copyrig
17. release is available for download from the Avaya Support Web site and KRS Refer to the following section or to the User Documentation for additional details Customers who have previously purchased and installed an earlier version of 2050 IP Softphone may download this Release 4 4 from the Avaya Support portal using their existing licensing Please refer to the following section Keycode Retrieval Process from KRS The 2050 IP Softphone requires a license in order to operate Upon initial installation the application will enter into a 30 day grace period which allows users 30 days to obtain the licensing keycode The grace period may not be extended Before proceeding with obtaining keycodes via the KRS system you must have the following information available e f using Node locked licenses the 12 digit Media Access Control MAC address of the network adapter upon which the 2050 IP Softphone application will be installed is required If the PC contains multiple adapters the i2050GetHWID exe utility available with the 2050 IP Softphone release software package may be used to obtain the MAC address that will be used by the 2050 The Hardware ID available through the Diagnostics screen may also be used as it contains the MAC address The Hardware ID is a 20 digit ID in the format 31 32 XX XX XX XX XX XX 66 06 where the middle XX digits are the MAC address and the first 4 digits and last 4 digits are the same for all 2050 IP Softp
18. the KRS User Guide click on Documentation Forms amp USER GUIDES on the left sidebar 6 Click on Product Registration on the sidebar Enter a unique name for the Site Name 8 Enter the System ID For Node locked licenses this is the MAC address For Network Licensing Server this is the FQDN 9 Click Create 10 Click on Generate Keycode on the sidebar 11 At Step 1 enter the Host ID into the Enter HostID field Note the HostID is the host name of the PC where the license server is installed e g win2008server somecompany com 12 At Step 2 enter the Purchase Order Number Alternatively you can search by Avaya Order COEO Customer PO or Alternate Order N Assuming a purchase order has been placed for a number of users SAP will have created a non stock PO and will send to KRS Note COEO Common Equipment Order Number for carrier customers Authorization codes are used by Stocking Distributors 13 At Step 3 select the quantity number of licenses desired 14 Click Continue The program then returns back to the Select PO screen to allow users to pull licenses from multiple PO s if desired 15 Click Go to Summary 16 Click Generate Keycode A new keycode is generated in the KRS database The user is then directed to the Keycode Retrieve screen 17 Select Download Keycode and apply to System The license is saved as a lic file on the local system Expansions
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