Avaya 1600 Series IP Deskphones Application Note
Contents
1. handset interfaces different manufacturers utilize different handset headset interfaces with their telephones Therefore any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality The interoperability compliance test included feature and serviceability testing The feature testing focused on placing calls to and from the Avaya 1600 Series IP Telephones with the Plantronics APV 63 EHS Adapter and Plantronics CS540 wireless headset and verifying two way audio The call types included calls to voicemail to local extensions and to the PSTN The serviceability testing focused on verifying the usability of the Plantronics wireless headset after restarting the Avaya 1600 Series IP Telephones JAO Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 9 SPOC 9 4 2012 2012 Avaya Inc All Rights Reserved PlantAPV63 1600 2 1 Interoperability Compliance Testing All test cases were performed manually The following features were verified Placing calls to the voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were good Placing calls to internal extensions to verify two way audio Placing calls to the PSTN to verify two way audio Hearing ring back tone for incoming and outgoing calls Answering and ending calls using2. to terminate a call This automatically deactivates the headset button on the IP telephone Alternatively if the call is terminated by pressing the headset button on the IP telephone the call control button on the headset remains activated Note that pressing the headset button on the IP telephone does not automatically deactivate the call control button on the headset Press the call control button on the headset to get dial tone and dial the number This would automatically activate the headset button on the IP telephone Alternatively if the headset button on the IP telephone is pressed first the call control button on the headset needs to be pressed manually Pressing the headset button on the IP telephone does not automatically activate the call control button on the headset Solution amp Interoperability Test Lab Application Notes 5 of 9 2012 Avaya Inc All Rights Reserved PlantAPV63 1600 4 Equipment and Software Validated The following equipment and software were used for the sample configuration provided Equipment Software Release Version Avaya Aura Communication Manager running Avaya S8300D Server with a 6 0 1 SP 5 01 RO16x 00 1 510 1 w Patch 19303 G450 Media Gateway Avaya Aura Messaging 6 0 1 SP 1 Avaya 1600 Series IP Telephones 1 3018 H 323 Avaya 9600 Series IP Telephones 3 1 SP 4 H 323 Plantronics APV 63 EHS Adapter P N 38734 11 Plantronics CS540 Wireless Headse
3. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Plantronics APV 63 EHS Adapter and Plantronics CS500 Series Wireless Headset System with Avaya 1600 Series IP Telephones Issue 1 0 Abstract These Application Notes describe the configuration steps required to integrate the Plantronics APV 63 EHS Electronic Hook Switch Adapter and the Plantronics CS500 Series Wireless Headset System with Avaya 1600 Series IP Telephones Plantronics APV 63 EHS provides Plantronics headsets the ability to hear ring tones answer and end calls and mute un mute calls directly from the headset when the user is away from their desk The CS540 wireless headset was used to verify the functionality of the EHS adapter Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab JAO Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 9 SPOC 9 4 2012 2012 Avaya Inc All Rights Reserved PlantAPV63 1600 1 Introduction These Application Notes describe the configuration steps required to integrate the Plantronics APV 63 EHS Electronic Hook Switch Adapter and the Plantronics CS500 Series Wireless Headset System with Avaya 1600 Series IP Telephones Plantronics APV 63 EHS provides Plantronics headsets the ability to hear ring tones answer a
4. Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 9 SPOC 9 4 2012 2012 Avaya Inc All Rights Reserved PlantAPV63 1600 6 Configure Plantronics APV 63 EHS and Plantronics CS540 Wireless Headset System To connect the CS540 wireless headset to the Avaya 1600 Series IP Telephone use the APV 63 EHS adapter to connect the wireless base of the headset to the headset port of the 1608 IP telephone In addition an external ring detect cable provided by Plantronics is required to hear incoming call notifications 1 e beeps through the headset Connect the adhesive end of the cable to the speakerphone grill of the Avaya 1600 Series IP Telephone and the other end to the mic port of the EHS adapter All other default settings on the wireless base were used 7 Verification Steps Verify that the Plantronics APV 63 EHS and Plantronics CS540 have been connected to the Avaya 1600 Series IP Telephone Once the headset is connected to the phone verify that incoming and outgoing calls are established with two way audio to the headset and that the headset can get dial tone and end an active call 8 Conclusion These Application Notes describe the configuration steps required to integrate the Plantronics APV 63 EHS Adapter and Plantronics CS500 Series Wireless Headset System with Avaya 1600 Series IP Telephones All test cases were completed successfully with observations noted in Section 2 2 9 Additional References This sec
5. V 63 EHS Adapter and Plantronics CS540 Wireless Headset System 7P eis Avaya Aura Communication Manager running on Avaya S8300 Server with G450 Media Gateway Avaya 9600 Series IP Telephones Figure 1 Avaya 1600 Series IP Telephone with Plantronics APV 63 EHS Adapter and Plantronics CS540 Wireless Headset System JAO Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 9 SPOC 9 4 2012 2012 Avaya Inc All Rights Reserved PlantAPV63 1600 3 1 Answering Ending and Placing Calls To answer end or place a call using the Plantronics headset follow the instructions below To Answer a Call To End a Call To Place a Call JAO Reviewed SPOC 9 4 2012 Press the call control button on the headset to answer an incoming call This would automatically activate the headset button on the IP telephone Alternatively if the headset button on the IP telephone is pressed first then press the call control button on the headset if it isn t already activated to answer an incoming call Note that pressing the headset button on the IP telephone does not automatically activate the call control button on the headset Jf auto answer is enabled and the headset button on the IP telephone and the call control button on the headset are activated subsequent incoming calls will be answered automatically and a two way audio path will be established to the headset Press the call control button on the headset
6. nd end calls and mute un mute calls directly from the headset when the user is away from their desk The CS540 wireless headset was used to verify the functionality of the EHS adapter 2 General Test Approach and Test Results DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members The jointly defined test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s telephones or with a different generation of the same Avaya telephone Since there is no industry standard for
7. t 7 System JAO Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 9 SPOC 9 4 2012 2012 Avaya Inc All Rights Reserved PlantAPV63 1600 5 Configure Avaya Aura Communication Manager This section covers the station configuration for the Avaya 1608 IP Telephone The configuration is performed via the System Access Terminal SAT on Communication Manager 5 1 Configure a Station for Avaya 1600 Series IP Telephone Use the add station command to create a station for the 1608 IP telephone Set the Type field to the station type to be emulated In this example 1608 was used Set the Port field to ZP and configure a Security Code as that password to be used by the Avaya telephone to log in Note To enable Auto Answer on the IP telephone set the Auto Answer field on Page 2 not shown to the appropriate value such as all add station 40004 Page i ONE 5 STATION Extension 40004 Lock Messages n BeCy C Type 1608 Security Code 40004 mye a Port IP Coverage Path 1 GORE I Name Plantronics Coverage Path 2 COOKE Enige to Greke Lons STATION OPTIONS Time of Day Lock Table Loss Group 19 Personalized Ringing Pattern 1 Message Lamp Ext 40004 Speakerphone 2 way Mute Button Enabled y Display Language english Survivable GK Node Name Survivable COR internal Media Complex Ext Survivable Trunk Dest y IP SoftPhone n IP Video n Short Prefixed Registration Allowed default JAO
8. the call control button on the headset Using the volume control buttons on the Plantronics headset to adjust the audio volume Using the mute control button on the Plantronics headset to mute and un mute the audio For the serviceability testing an Avaya 1608 IP Telephone was restarted to verify proper operation of the headset after the reboot was completed 2 2 Test Results All test cases passed See Section 3 1 for instructions on answering ending and placing calls with the headset 2 3 Support For technical support and information on Plantronics APV 63 EHS Adapter and Plantronics CS500 Series Wireless Headset System contact Plantronics at Phone 800 544 4660 toll free 1 831 426 5858 International Website http www plantronics com north_america en_US support JAO Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 9 SPOC 9 4 2012 2012 Avaya Inc All Rights Reserved PlantAPV63 1600 3 Reference Configuration Figure 1 illustrates the test configuration used to verify the Plantronics APV 63 EHS Adapter and Plantronics CS540 Wireless Headset System with Avaya 1600 Series IP Telephones The configuration consists of an Avaya S8300 Server running Avaya Aura Communication Manager with an Avaya G450 Media Gateway providing connectivity to the PSTN via an ISDN PRI trunk not shown Avaya Aura Messaging was used as the voicemail system Avaya 1608 IP Telephone with Plantronics AP
9. tion references the Avaya and Plantronics documentation that are relevant to these Application Notes The following Avaya product documentation can be found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 6 0 Issue 6 0 June 2010 Document Number 03 300509 2 Avaya 1600 Series IP Deskphones Administrator Guide Release 1 3 x Issue 4 April 2010 Document Number 16 601443 3 Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide Release 3 1 Issue 7 November 2009 Document Number 16 300694 The following Plantronics documentation can be found at http www plantronics com 4 Plantronics APV 63 EHS Adapter Quick Reference Guide 5 Plantronics CS540 Wireless Headset System Quick Start Guide JAO Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 9 SPOC 9 4 2012 2012 Avaya Inc All Rights Reserved PlantAPV63 1600 2012 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented witho
10. ut express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com JAO Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 9 SPOC 9 4 2012 2012 Avaya Inc All Rights Reserved PlantAPV63 1600
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