Avaya 1600 Series IP Deskphone Software User's Manual
Contents
1. in the U S and certain other jurisdictions All other trademarks are the property of their respective owners Copyright Avaya 2013 All rights reserved Page 12 of 122. GBM32_B_1_1_0 hex Button Module firmware version 1 1 0 for BM32 e 16xxupgrade txt To upgrade to R1 3 4 you must change your 16xxupgrade txt file The sample upgrade script that is included in the package is generic in that it will upgrade all existing 1600 Series IP Deskphones to R1 3 4 If you have other phones that are using this script for other software upgrades and installations please note the changes between the scripts Please make a backup copy of your current upgrade script and incorporate the binary name changes for release R1 3 4 into your 16xxupgrade txt file e Ten predefined language files for phone display mlf_Sage_v69_dutch txt mlf_Sage_v69_french_can txt mlf_Sage_v69_french_paris txt mlf_Sage_v69_german txt mlf_Sage_v69_italian txt mlf_Sage_v69_japaneseKat txt mlf_Sage_v69_portuguese txt mlf_Sage_v69_russian txt mlf_Sage_v69_spanish txt mlf_Sage_v69_spanish_latin txt O Q O O OO O Or e Five configurable language files for the phone display mlf_Sage_v69_arabic txt mlf_Sage_v69_chinese txt mlf_Sage_v69_trad_chinese txt mlf_Sage_v69_hebrew txt mlf_Sage_v69_korean txt O O 0O O e Five configurable font files for the five languages above Arabic_S11i_V34 rbm lzma Font file for Arabic Language GB_Si1_V34 rbm Izma Font file for Simplified Chinese Language Big5_S11_V34 rbm Izma Font file for Traditional Chinese Language Hebrew_Sii_V34 rbm Izma Font file for Hebrew Language KSC_S11_V34 r
3. button modules have been disconnected It should be noted that Avaya doesn t recommend connecting disconnecting Button Modules to from the phone while it is powered up Access the A menu to check the version of Button Module software and to confirm if all the button modules have been upgraded It should display GBM32_B_1_1 0 SAGE16XX 749 Phone can t get HTTPPORT from DHCP or 46xxsetting txt Port 80 should be used on the server SAGE16XX 787 Phone displays wrong call park icon after parking call NA Copyright Avaya 2013 All rights reserved Page 7 of 12 Avaya 1600 Series IP Deskphone Release 1 3 4 Readme License Agreements W3C r SOFTWARE NOTICE AND LICENSE Copyright c 1994 2002 World Wide Web Consortium Massachusetts Institute of Technology Institute National de Recherche en Informatique et en Automatique Keio University All Rights Reserved http www w3 org Consortium Legal This W3C work including software documents or other related items is being provided by the copyright holders under the following license By obtaining using and or copying this work you the licensee agree that you have read understood and will comply with the following terms and conditions Permission to use copy modify and distribute this software and its documentation with or without modification for any purpose and without fee or royalty is hereby granted provided that you include t
4. not necessarily endorse the products services or information described or offered Copyright Avaya 2013 All rights reserved Page 11 of 12 Avaya 1600 Series IP Deskphone Release 1 3 4 Readme within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hard
5. Avaya 1600 Series IP Deskphone Release 1 3 4 Readme AVAVA Avaya 1600 Series IP Deskphone Software Release 1 3 4 Read me This file is the Readme for the Avaya 1600 Series IP Deskphone Software Release 1 3 4 H 323 1 3 Maintenance Release 4 This file describes the content of the March 2014 Maintenance Release software distribution package It also includes Product Advisements related to known issues with this Software Release Avaya 1600 Series IP Deskphone H 323 Software Release 1 3 4 is supported on the 1603 1603 I 1603SW 1603SW I 1608 1608 I 1616 and 1616 I IP Deskphones only It will not load or operate on any other models Aura Communication Manager IP Office and B5800 Branch Gateway users are advised to consult their respective product publications for information regarding support of this release on their platform This Maintenance Release supersedes all previous Avaya 1600 Series IP Deskphone Service Packs Avaya recommends that all customers upgrade both new and installed 1600 Series IP Deskphones to this version at their earliest convenience To upgrade 1600 Series IP Deskphone e Install zip package on Avaya Utility Server Alternatively the package can be unzipped in the root directory of any HTTP server e Make any adjustments required by your environment to the 46xxsettings txt e Reset Avaya 1600 Series IP Deskphone If you downloaded the version 1 3 4B software between August 27 2013 and February 17 2014
6. EMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence ee Fe FF FF HF FH FF HF HF HF FF HF FF HF FF HF FF HF FF HF HF HF HF HF HF OF N 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does
7. I SAGE16XX 488 The phone does not synchronize language with IPO SAGE16XX 731 Some parameters in Screen Sound Call Settings Application Advanced options are changed to default after rebooting SAGE16XX 729 Extension configured for busy indicator or call forward is displayed in wrong format when changing CM language to Arabic SAGE16XX 760 Phone displays wrong conference icon if it isn t main initiator SAGE16XX 758 Join soft key disappears after hold recall timeout SAGE16XX 762 Redial List is empty although there s information in outgoing call log SAGE16XX 782 Phone displays wrong holding conference icon if it isn t main initiator SAGE16XX 763 Complete and Cancel softkeys disappear when Hold Recall timeout expires Configuration Upgrade SAGE16XX 689 Skip upgrade of 1603 phone to H323 firmware if it is a SIP phone Known Issues in Avaya 1600 Deskphone H 323 1 3 Maintenance Release 4 Defect Number Description Details Workaround SAGE16XX 612 Second BM is not upgrading when two BMs are connected during phone s software upgrade to R1 3 SP1 While upgrading the 1616 IP Deskphone to release 1 3200 if there are Button Modules BMs attached to the 1616 IP Deskphone being upgraded then the BMs will also be upgraded Note You will need to carry out the following procedure when updating phones with more than one Butto
8. OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young Ceay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com SS Original SSLeay License ee ee FF FF F HF F HF F Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA lhash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in Copyright Avaya 2013 All rights reserved Page 10 of 12 Avaya 1600 Series IP Deskphone Release 1 3 4 Readme the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be i
9. aintenance Release 4 version B 1 3 4B Released August 27 2013 Area Defect ID Defect Name Audio SAGE16XX 751 AGC Automatic Gain Control is not working on 16xx SAGE16XX 765 Improvement of the handset audio quality SAGE16XX 774 Low Ringer Volume of second call when first call is terminated by DROP button Performance SAGE16XX 745 Fixed multiple memory issues that can cause rebooting SAGE16XX 746 Fixed null pointer dereferences that can cause unpredictable behavior SAGE16XX 747 Fixed multiple out of bounds errors that can cause rebooting SAGE16XX 607 1616 phone reboots when connected to IPO after pressing the call appearance button on BM32 SAGE16XX 727 16xx H323 logging engine improvement SAGE16XX 767 Resource leaks that can cause performance degradation and rebooting SAGE16XX 775 1608 phone reboots if logged in to 1616 account with some bridge appearances configured on BM after call to bridge appearance numbers SAGE16XX 677 16xx UI performance improvement SAGE16XX 754 TFFS recovering mechanism Copyright Avaya 2013 All rights reserved Page 5 of 12 Avaya 1600 Series IP Deskphone Release 1 3 4 Readme Area Defect ID Defect Name SAGE16XX 705 Font recovery mechanism Backup Restore SAGE16XX 700 Phone 1616 with BM32 is frozen at the enter credential screen when subfolder is configured on IIS7 Application U
10. bm lzma Font file for Korean Language release xml G OVOLO O e The signatures in the signatures subdirectory of the zip distribution packages Copyright Avaya 2013 All rights reserved Page 3 of 12 Avaya 1600 Series IP Deskphone Release 1 3 4 Readme are only intended to be used by the file server and the file server that is on the CM 6 0 Utility Server is the only file server that currently supports this Refer to the 1600 Series IP Deskphone Administration Guide on http support avaya com for more information on the use of FONTFILE and LANGxFILE System specific parameters should be entered into the 46xxsettings txt file which is available for separate download at http support avaya com Warning Before modifying your 46xxsettings txt file please make a backup copy of the file Copyright Avaya 2013 All rights reserved Page 4 of 12 Avaya 1600 Series IP Deskphone Release 1 3 4 Readme Resolved issues in Avaya 1600 Deskphone H 323 1 3 Maintenance Release 4 version D 1 3 4D Released March 7 2014 Area Defect ID Defect Name Upgrade SAGE16XX 829 Phones downgraded from 1 3 3 or 1 3 4B to 1 3 2 or earlier result in phones with duplicate default MAC Addresses and factory Serial Numbers Refer to PSNO04134u SAGE16XX 838 16XX phones get into a rolling reboot state after upgrading to 1 3 4B Refer to PSNO0415iu Resolved issues in Avaya 1600 Deskphone H 323 1 3 M
11. erver 2 1 Copyright c 2004 GoAhead Software Inc All Rights Reserved Secure sockets layer functionality is provided by OpenSSL 0 9 7g Website http www openssl org Copyright notice Copyright c 1998 2005 The OpenSSL Project Copyright C 1995 1998 Eric A Young Tim J Hudson All rights reserved License Name BSD style Open Source licenses License URL http www openssl org source license html Licence version NA License text The OpenSSL toolkit stays under a dual license i e both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit See below for the actual license texts Actually both licenses are BSD style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2004 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright Copyright Avaya 2013 All rights reserved Page 9 of 12 a i S E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E E o Avaya 1600 Series IP Deskphone Release 1 3 4 Readme notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyrig
12. he following on ALL copies of the software and documentation or portions thereof including modifications that you make The full text of this NOTICE in a location viewable to users of the redistributed or derivative work Any pre existing intellectual property disclaimers notices or terms and conditions If none exist a short notice of the following form hypertext is preferred text is permitted should be used within the body of any redistributed or derivative code Copyright c 2004 World Wide Web Consortium Massachusetts Institute of Technology Institut National de Recherche en Informatique et en Automatique Keio University All Rights Reserved http www w3 org Consortium Legal Notice of any changes or modifications to the W3C files including the date changes were made We recommend you provide URIs to the location from which the code is derived THIS SOFTWARE AND DOCUMENTATION IS PROVIDED AS IS AND COPYRIGHT HOLDERS MAKE NO REPRESENTATIONS OR WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR THAT THE USE OF THE SOFTWARE OR DOCUMENTATION WILL NOT INFRINGE ANY THIRD PARTY PATENTS COPYRIGHTS TRADEMARKS OR OTHER RIGHTS COPYRIGHT HOLDERS WILL NOT BE LIABLE FOR ANY DIRECT INDIRECT SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THE SOFTWARE OR DOCUMENTATION The name and trademarks of copyright holders June NOT be used in advert
13. ht notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http ww openss1 org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openss1 core openss1 org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit Chttp www openss org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS
14. inistration Guide which can be downloaded from http support avaya com Avaya IP Office IPO 6 0 or later and IP500 V2 hardware only Customers are requested to consult the IP Office Technical Bulletin s or Release Notes for compatibility with specific IP Office releases Avaya B5800 Branch Gateway B5800 Please consult the B5800 Release Note s for details on specific B5800 software compatibility H 323 1 3 4 Package Content The H 323 Software Release 1 3 4 package contains all the files necessary to upgrade Avaya new or previously installed 1600 Series IP Deskphones to H 323 R1 3 4 The following files are included in this package H 323 1 3 Maintenance Release 4 List of Firmware files and supported Phones Hardware Software Comcode Model Boot Code Application Code Copyright Avaya 2013 All rights reserved Page 2 of 12 Avaya 1600 Series IP Deskphone Release 1 3 4 Readme 700415540 1603 hb1603ua1_340D1_340D bin ha1603ua1_340D bin 700476849 1603 I hb1603ua1_340D bin ha1603ua1_340D bin 700458508 1603SW hb1603ua1_340D bin ha1603uai1_340D bin 700858524 1603SW I hb1603ua1_340D bin ha1603ua1_340D bin 700415557 1608 hb1608ua1_340D bin ha1608uai_340D bin 700458532 1608 I hb1608ua1_340D bin ha1608uai_340D bin 700450190 1616 hb1616ua1_340D bin ha1616uai_340D bin 700458540 1616 I hb1616ua1_340D bin ha1616uai_340D bin
15. ising or publicity pertaining to the software without specific written prior permission Title to copyright in this software and any associated documentation will at all times remain with copyright holders Copyright c 1998 1999 2010 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions Copyright Avaya 2013 All rights reserved Page 8 of 12 Avaya 1600 Series IP Deskphone Release 1 3 4 Readme The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OFMERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE HTTP Server functionality is provided by the GoAhead WebS
16. n Module attached When the BM software is being upgraded each of the BM LEDs will turn ON and then OFF in a sequential fashion The sequence will stop after the 19th LED has turned ON as if the upgrade process has stopped The phone will display the messaging Updating Do not Unplug while the upgrade is going on After the first Button Module has upgraded the LEDs on the second Button Module may appear to start blinking RED and GREEN But to force the second Button Module to upgrade you must press a button on the FIRST Button Copyright Avaya 2013 All rights reserved Page 6 of 12 Avaya 1600 Series IP Deskphone Release 1 3 4 Readme Defect Number Description Details Workaround Module to start the upgrade of the SECOND Button Module The SECOND Button Module upgrades with the same sequence of LEDs activities as the first Button Module If a phone is registered with an IP office it may have a 3rd button module attached In such case the Third Button Module must be disconnected before the phone is upgraded to the new software If this is not done and the phone is updated before disconnecting the 3rd Button Module from the phone the THIRD Button Module might become dysfunctional during the upgrade and it cannot be revived The THIRD Button Module has to be upgraded independently by connecting it to any other 1616 phone or by connecting it to the same phone as above but only after the first two
17. n the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If you include any windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EX
18. please upgrade to 1 3 4D as soon as possible 1 3 4B was removed from the Avaya Support website on February 17 due to the issues captured in PSNs cited below PSNO004151u 16XX IP Deskphones experience rolling reboots after upgrading to 1 3 4B PSN004134u Downgrade of 16xx H 323 phones to 1 3 2 or earlier from 1 3 3 or 1 3 4B factory loaded software results in duplicate MAC and Serial Number Avaya Servers Compatibility Copyright Avaya 2013 All rights reserved Page 1 of 12 Avaya 1600 Series IP Deskphone Release 1 3 4 Readme Servers Supported versions Comments Avaya Aura Communication Manager CM 5 2 1 and higher Avaya recommends using the latest Communication Manager release with these models of IP Deskphone See the Communication Manager Software amp Firmware Compatibility Matrix at http support avaya com for the supported software firmware versions of the Media Server Media Gateway and circuit packs CM 5 2 is the minimum version required to support the following features e Native support of 1600 Series IP Deskphone CM releases prior to 5 2 do not provide native support for the 1600 Series IP Deskphone Avaya recommends that the 1616 1616 I IP Deskphone be administered as a 4620 4621 IP Deskphone other models be administered as a 4610 IP Deskphone and the BM32 as a EU24 expansion module For more details please refer to the H 323 configuration section in the CM Adm
19. ware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User June install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya June require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya web site at http support avaya com ThirdPartyLicense Trademarks Avaya Avaya Aura Communications Manager and the Avaya logo are registered trademarks and or service marks of Avaya Inc
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