Avaya 1403/1603 User Guide
Contents
1. to indicate the status of the call line appearance or feature The status is identified by whether the LED is turned on off or blinking as described in the following tables Table 1 Call Line Appearance Button LEDs LED Description Steady green Call line appearance is active Slow blinking green Call line appearance is ringing Fast blinking green Call line appearance is on hold Very fast blinking green Conference or Transfer is pending Steady red Call line appearance is selected and will be used when you go off hook It remains steady red while you use the call line appearance Call line appearance is available Table 2 Feature Button LEDs LED Description Steady green Blinking green Feature is pending request is being processed and not immediately available Feature is not active 1403 1603 Phone Page 9 IP Office Release 6 15 601013 Issue 02c 02 February 2010 1 3 About Icons Icons are provided in the phone display to indicate the state of a call and navigation choices The icons that appear in the phone display are described in the following table Table 3 Icons in the Telephone Display e UT Call forward or Send All Calls is active These features are available ifthey have been administered for your telephone Incoming call is ringing Call is active Call is on hold A Conference is active Call is on soft hold when using Conference or Transfer feature om C2. grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized rep
3. typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2010 Avaya Inc All rights reserved Avaya Unit 1 Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Web http marketingtools avaya com knowledgebase 1403 1603 Phone Page 18 IP Office Release 6 15 601013 Issue 02c 02 February 2010
4. AVAYA IP Office Release 6 1403 1603 Phone Reference Guide 15 601013 Issue 02c 02 February 2010 2010 AVAYA All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation Disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link Disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya
5. es when you have messages waiting Your messages are an administered function Contact your system administrator with any questions Logging into your voice mail 1 To log in to your voice mail follow the instructions provided by your system administrator 2 Once you are logged in follow the voice prompts from your voice mail system 1403 1603 Phone Page 14 IP Office Release 6 15 601013 Issue 02c 02 February 2010 Basic Telephone Operation Getting Your Messages 2 9 The Avaya Menu You can use the Avaya Menu to adjust and customize phone settings select the display language view network settings and log out To access the Avaya Menu press the A button To exitthe Avaya Menu press the A button twice The options available vary depending on the type of phone 1403 A Menu Option Description Screen Sounds Bright adjust the display brightness Adjust the display contrast Ring Type Select the noise used for ringing Clicks Turn on or off the clicks heard when moving around the phone s menus Error Tones Turn on or off the error tone sometimes heard when using the phone s menus Vi Turn on or off the flashing of the message lamp when an incoming call is waiting to be answered sual Alert Language Select a language for the phone menus The languages available will depend on those installed Erase Options Reset all options to their defaults Erase Language Reset the phone back to the default language Self Test Put the
6. may be available on your telephone If you find that a feature is not available contact your system administrator The 1403 1603 and 1603SW phones are all similar in their operation and have the same user controls as shown below Message Waitin Indicator Display Call Line Appearance or Feature Buttons Hold Conference Transfer Avaya Menu m Drop A GA 9 Speaker Volume Mute 1403 1603 Phone Page 7 15 601013 Issue 02c 02 February 2010 IP Office Release 6 Name Description Message An illuminated red light in the upper right corner of your phone indicates you have voicemail messages Waiting waiting If Visual Alerting is enabled this light flashes when you receive an incoming call Indicator Avaya Menu Press the A button to access the Avaya menu Press the A button twice to exit the Avaya menu The Avaya menu provides options that allow you to customize phone settings select the display language view network information and log out Press Drop to drop the active call While on a conference call press Drop to drop the last person added to the conference call Press or on the volume button while active on the handset or speaker to adjust the volume To adjust the volume of the ringer press or on the volume button while the handset and speaker are inactive Press Mute to mute a call in progress To take a call off mute press Mute again Speaker Press Speaker to use the speakerphone To
7. onference is on hold Scroll up or down for other options 1 4 About Paper Labels Next to each call line appearance button and feature button is a paper label The label identifies the call line appearance number or the feature that has been programmed on the button by your system administrator You can remove the labels if you want to change a label or write on a blank one Printed labels are also available for your telephone See your system administrator for more information 1403 1603 Phone Page 10 IP Office Release 6 15 601013 Issue 02c 02 February 2010 Chapter 2 Basic Telephone Operation 1403 1603 Phone Page 11 i ease 6 15 601013 Issue 02c 02 February 2010 2 Basic Telephone Operation 2 1 Making a Call If you are not on a call simply dial the number you want to call 1 Liftthe handset press Speaker or press an available line button 2 Dial the number you want to call 2 2 Redialling a Number Press Redial to call the last number dialed 2 3 Answering a Call When you receive an incoming call the incoming call is usually selected automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually Answer an incoming call in the following ways e Ifyou are not on another call lift the handset or press the call line appearance button whose green LED flashes for the incoming call or press Speaker to answer u
8. ost current versions of documentation go to the Avaya Support web site http www avaya com support or the IP Office Knowledge Base http marketingtools avaya com knowledgebase Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center The support telephone number is 1 800 628 2888 in the United States For additional support telephone numbers see the Avaya Web site http Avww avaya com support 1403 1603 Phone Page 2 IP Office Release 6 15 601013 Issue 02c 02 February 2010 Contents 1 1403 1603 1 1 Important Safety Information 8 1 2 About LEDS epe HEP Umen 9 1 3 About EEN 10 1 4 About Paper Labele AAA 10 2 Basic Telephone Operation 2 1 Making KH UE 12 2 2 Redialling a Number 12 2 3 Answering a Call 12 2 4 Mutno a Gall iere ee 13 2 5 Putting a Call on Hold 13 2 6 Transferring a Cal 13 2 7 Conference Calls sse 14 2 8 Getting Your Messages 14 2 9 The Avaya Menu essent 15 Index igne ERI uS 0 1403 1603 Phone IP Office Release 6 Contents Page 3 15 601013 Issue 02c 02 February 2010 Chapter 1 1403 1603 1403 1603 Phone Page 5 IP Office Release 6 15 601013 Issue 02c 02 February 2010 1403 1603 1 1403 1603 This guide covers the operation of 1403 1603 and 1603SW telephones on the Avaya IP Office telephone system Note that not all features described in this user guide
9. phone into its self test mode All lights on the phone are lit and a tone is played for every button pressed 1603 A Menu i Description Select the noise used for ringing Turn on or off the clicks heard when moving around the phone s menus Turn on or off the error tone sometimes heard when using the phone s Advanced Force a manual backup of your phone settings Force a manual restore of your phone settings Turn on or off automatic gain control for the handset Turn on or off automatic gain control for the speaker Select a language for the phone menus The languages available will depend on those installed io i Display information about the current call Display the phones current IP address settings and similar information Display the QoS settings being used by the phone Display the current settings of the phones ethernet LAN connections Unregister the phone from the telephone system We recommend that this option is not used Use the IP Office telephone systems own login and logout controls Consult with your system administrator Adjust the display brightness Adjust the display contrast i Turn on or off the flashing of the message lamp when an incoming call is waiting to be answered 3 O 5 Z v 1403 1603 Phone Page 15 IP Office Release 6 15 601013 Issue 02c 02 February 2010 1403 1603 Phone Page 17 IP Office Release 6 15 601013 Issue 02c 02 February 2010 Performance figures and data quoted in this document are
10. roduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com For additional support telephone numbers see the Avaya Support web site http www avaya com support Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc in the United States of America and other jurisdictions Unless otherwise provided in this document marks identified by TM and SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Documentation information For the m
11. sing the speakerphone e Ifyou are on another call press the call line appearance button whose green LED flashes for the incoming call e Ifthe Auto Hold feature is enabled by your system administrator you can answer another call without first putting an active call on hold If Auto Hold is not enabled you must put your active call on hold before answering the incoming call otherwise you will drop the active call when you answer the other one 1403 1603 Phone Page 12 IP Office Release 6 15 601013 Issue 02c 02 February 2010 Basic Telephone Operation Answering a Call 2 4 Muting a Call If a call is on mute and you switch between the handset headset or speakerphone the mute will be turned off When the Mute button light is on the call is muted 1 Press the Mute button during a call so that the other person cannot hear you 2 Press the Mute button again to unmute the call 2 5 Putting a Call on Hold 1 Press Hold to put your active call on hold The fast blinking green LED next to the call line appearance button indicates the call is on hold 2 To resume the call press the call line appearance button to resume the call 2 6 Transferring a Call 1 Ifthe call you want to transfer is not your active call press the call line appearance button for the call you want to transfer 2 Press Transfer e The very fast blinking green LED next to the call line appearance button indicates the call is being transferred 3 Dial the
12. take a call off soeakerphone lift the handset Feature There are 3 buttons that can be programmed by the system administrator as either call line appearance Buttons and buttons or feature buttons Press a call line appearance button to make or answer a call or resume a Call Line call on hold Press a labeled feature button to enable or disable that feature Typically two buttons are Appearance administered as call line appearance buttons and one button is administered as a feature button The Buttons feature button provides access to an Avaya call management system feature that has been administered for your extension The green LED next to the feature button indicates if the feature is currently on or off If the light is on the feature is on 1 1 Important Safety Information e Warning This handset may pickup small metal objects such as metal pins or staples e During a power surge EFT or ESD calls may be dropped After a power surge EFT or ESD it is normal for the phone to restart e Using a cell phone mobile phone GSM phone or two way radio in close proximity to an Avaya telephone might cause interference e The phone should not be connected directly to the outdoor telecommunication network 1403 1603 Phone Page 8 IP Office Release 6 15 601013 Issue 02c 02 February 2010 1403 1603 Important Safety Information 1 2 About LEDs Each call line appearance button and feature button has two LEDs one green and one red
13. telephone number e To transfer the call to a call that is on hold press the call line appearance button for the call that is on hold 4 Press Transfer again or hang up to complete the transfer 1403 1603 Phone Page 13 IP Office Release 6 15 601013 Issue 02c 02 February 2010 2 7 Conference Calls You can use conference calls to speak with up to three people in different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Making a conference call 1 While active on a call press Conference e Note The very fast blinking green LED next to the call line appearance button indicates the call is being conferenced 2 Dial the telephone number 3 Press Conference to add the person to the existing call Putting a conference call on hold When you put a conference call on hold the other parties can still talk to each other 1 Press Hold during a conference call The blinking green LED next to the call line appearance button indicates the conference is on hold 2 To resume the call press the call line appearance button to resume the call Dropping a person from a conference call 1 While active on a conference call press Drop 2 Press to drop the person shown press to view the next person 2 8 Getting Your Messages A red light on the upper right hand corner of your telephone indicat
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