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Avaya 1400 Series Telephones User's Manual

1. Menu item Feature Available settings Factory setting and notes Set Set language Free The user can use this Free language function Barred This menu item is not offered to the user Set partners Partner Free The user can use this Free function Barred This menu item is not offered to the user Set phone Set telephone Free The user can use this Free function Barred The Setting menu is not offered to the user Set VIP VIP functions Free The user can use this Barred receive function VIP functions Barred This menu item is not send offered to the user if necessary VIP partner determine Test mode Free The user is able to test various Free telephone functions Barred This menu item is not offered to the user Time zones Time zones Free The user can use this Free function Barred This menu item is not offered to the user 1408 1416 Telephones IAM Guide January 2010 Chapter 3 Telephone installation Commissioning a telephone When changing telephones it is vital to save the customer data before shutting down the old telephone If you wish to connect the telephone at a different location implement the same procedure used for initial commissioning Related topics Connections on page 29 Telephone sockets on page 30 Plugging in the telephone on page 33 Connections The wiring is the same for all telephones A button module can be connected to the 1416 telephone Power supply with a separate power sup
2. 1151C2 Power Supply 700356454 115101 amp 1151C2 with battery backup products will include CAT5 cable for IP Phones US Plug 15A 120V 405362641 All power cords must be 17505 ordered separately Europe Plug 10A 407786623 All power cords must be 12013S ordered separately UK Plug 10A 14012 407786599 All power cords must be ordered separately Australia NZ 10A Plug 407786631 All power cords must be 15012 ordered separately India Plug 10A SPC 407790591 All power cords must be P250CIM ordered separately Argentina Plug 408161453 All power cords must be ordered separately REPLACEMENT PARTS ASSY CABLE DBM32 700478407 14xx MODULE CABLE 14xx MODULE CABLE CORD 108604265 Additional cord in the CONNECTORIZED 1500 box only M4BK LINE 14 FT 4 COND 26 GA 56 1408 1416 Telephones IAM Guide January 2010 Telephones spare parts labels etc Product Material Note 1600 SERIES BM32 700415599 Includes screws BOND BRIDGE REPLACEMENT 1603 PLASTIC LABEL 700419831 Quantity 10 pieces COVERS 10 covers 10 phones REPLACEMENT 1608 PLASTIC LABEL 700415664 Quantity 10 pieces COVERS 10 covers 10 phones REPLACEMENT 1616 BM32 PLASTIC 700415672 Quantity 20 pieces LABEL COVERS 20 covers 10 1616s or 5 REPLACEMENT BM32s 1603 WEDGE STAND 700415615 For desktop and wall REPLACEMENT mount
3. for the DCP SW and special DCP compatible bootloader files Headsets You can connect different cordless and corded headsets to Avaya 1400 Series telephones Corded telephones have to be connected to the headset socket of the telephone via a HIC 1408 1416 Telephones IAM Guide January 2010 51 Accessories adapter cable Cordless headsets are connected to the headset socket via a special Hookswitch Control Cord adapter cable This are included in the delivery The chapter system components will show you all headsets that can be used with Avaya 1400 Series telephones For using the headsets see the headset s and telephone s user guides About operating headsets A cordless headset is connected to the headset socket of the Avaya 1400 Series telephones via a special D M adapter cable This adapter must be connected directly to the telephone Do not connect it to the base station because of strong whistling noises caused by acoustic feedbacks The HIS adapter cable for corded headsets or the 9600 Hookswitch Control Cord adapter cable cannot be used e Note Cordless headsets with a connection via the AEI interface cannot be connected to Avaya 1400 Series telephones Do not change the default Off setting in Menu Settings Remote headset On causes undesirable audible DTMF signals This setting On will only be needed for new Savy Office Hydra headsets The acoustic ring signal on the telephone is transferred
4. produces The labels and the actions vary depending on the object that is selected 4 OK Press the OK button to open a selected menu item or confirm an input 5 Phone Exit Press the Phone Exit button to return back to the idle display from a menu 6 Function keys There are 8 1408 or 16 1416 keys that can be Destination keys programmed as either function keys or destination Partner keys keys Press a labeled function key to enable or 10 1408 1416 Telephones IAM Guide January 2010 Overview of phone buttons and features No Name Description disable that function The function keys provide the same functions that are available in the menu When a call number is programmed on the key press the key to dial the destination Partners are special destinations see chapter Partners for more information Hold Press the Hold button R button to put the active call on hold or to toggle between an active call and a call on hold Press the Hold button R button to put the active call on hold Conference Press the Conference button to add another party to an existing call Transfer Press the Transfer button to transfer a call to another number 10 Drop Press the Drop button to drop the active call While on a conference call press the Drop button to drop the call party which is marked in the display from the conference call 11 Headset Press the Headset bu
5. 17 in 106 mm Weight incl stand 366 g 54 1408 1416 Telephones IAM Guide January 2010 Chapter 7 System Components Telephones spare parts labels etc Product Material Note PHONES amp MODULES 1408 TELSET FOR CM 700469851 Includes cord IE UpN 1416 TELSET FOR CM 700469869 Includes cord IE UpN Add Ons BUTTON MOD FOR 700469968 Button Module for 32 1400 1500 SERIES additional buttons to add to the phone SERVICE ADPTR FOR 700469976 Adapter for 1400 1500 SERIES Administrators only in case of local SW download 1600 Amplified Speech 700446388 Amplified Handset for Handset RoHS 1600 Series Phones INSTALLATION ADD Ons 14xx LINE CORD 14FT 700478399 For desktop usage of 2 WIRE 8 POSITION 1400 series phones if JACK cord does not exist at desktop already CAT5 ETHERNET CORD 700436710 For 1603 wall mounting 1FT applications For 1608 amp 1616 cord included in wall mount kits 1408 1416 Telephones IAM Guide January 2010 55 System Components Product Material Note 1608 WALL MOUNT KIT 700415623 Includes 1 ft Ethernet cord no function for 1400 and screws 1616 WALL MOUNT KIT 700415631 Includes 1 ft Ethernet cord no function for 1400 and screws Power Options for 1400 TDM digital PHONES with button modules 1151C1 Power Supply 700356447 1151C1 amp 1151C2 products will include CAT5 cable for IP Phones
6. 65 6 1408 1416 Telephones IAM Guide January 2010 Chapter 1 Introduction About this guide This guide describes how to install and maintain the Avaya 1400 Series telephones product line connected to Avaya Integral Enterprise telephone systems and troubleshoot telephone problems Intended audience This document is intended for personnel who install and administer the Avaya 1400 Series telephones Other documentation and customer support See the Avaya Support Web site http support avaya com for Avaya 1400 Series telephones technical and end user documentation The following documents are available for the Avaya 1400 Series telephones Avaya 1408 and 1416 connected to Integral Enterprise user guide Avaya 1408 and 1416 connected to Integral Enterprise walled sheet For Avaya 1400 Series telephones support call the Avaya support number provided to you by your Avaya representative or Avaya reseller Information about Avaya products can be obtained at the internet site mentioned above Ad Warning For Australian installations only Installations of the 1416 terminal with an 1151 PSU and DBM32 must be restricted to the same building as the host Gateway That is the 1416 if installed with an 1151 PSU and DBM32 cannot be connected in a campus environment where the 1416 terminal is installed in a building separate from the building housing the Gateway This application cannot be used with exposed out of building wir
7. Ed DSS direct call dest Del DSS direct call dest Security Save data Save data at Save data locally Save data centrally Save centrally 16 1408 1416 Telephones IAM Guide January 2010 Menu settings overview Menu item in setting One menu level lower One menu level lower menu Set emergency numbers Emergency destin SOS 1 Emergency destin SOS 8 1408 or 10 1416 Relocate telephone Info Service Info HW type Refer no Bootstrap Software Load date Protocol Serial no Tone ringing sounding Display test procedure Set contrast Set brightness Test LED all LED s are switched on Keypad Press key Speech path Handset Monitoring Test memory Result is shown VIP PIN Send VIP functions Recv VIP Set VIP partner Remote Headset Display call list 1408 1416 Telephones IAM Guide January 2010 17 Overview Audit menu overview The following contains an overview of the audit menu structure of the Avaya 1400 Series 18 1408 1416 Telephones IAM Guide telephones Menu item in audit One menu level lower Settings menu Telephone ID Hardware type ComCode Bootstrap Software Load date Protocol Serial no 1st install Terminal settings Delete sum counter Layer 2 perm act Dec point charges Protocol
8. Set acoustics and contrast Free The user is able to change the acoustics and contrast settings in the main menu or during a call partially The user can only change the volume of the handset and that of the loudspeaker in handsfree mode during a call The settings are permanently saved A function key that has been programmed for the Get contrast function will be deleted Barred This menu item is not offered to the user Free Set call div Call diversion setting Free The user can use this function Barred The user can only switch on or off a call diversion that had previously been created Neither sources nor destinations can be specified Free Set Dble Call Double call Free The user can use this function Barred The user can only switch prescribed Double Call destinations on or off Neither sources nor destinations can be specified Free Set func keys Set function keys Free The user can use this function Barred This menu item is not offered to the user Free Set call FWD Call transfer internal and external Free The menu item Call forwarding is shown in the Call diversion menu Barred The user can only switch on or off Call forwarding that had previously been created Neither sources nor destinations can be specified Free 1408 1416 Telephones IAM Guide January 2010 27 Overview 28
9. icc tese 34 private user mobility 0 00 00 eee eee eeeeeeeeeeeeeeeeeeeeeeeees 38 project rniumber 5 22 2 x iiec ee Enna Een apad 35 F POUM Get dene bd deed edu Ae 38 39 feste afe Ke LE 39 features list barred features cccceeccccceeeeeeseeeeeeeaneeseeeeeeseaees 23 R H Redial list SQUINGS fed wine D 40 Handsfree operation relocating audit menu settings ceeeeeeeeeeeeeeeeceeeeeeeeeeees 36 Ieper ee 45 1408 1416 Telephones IAM Guide January 2010 65 Index replacing telephone cccccccceeeeceeeeeeeeeeeeeeteeeeeeeees 45 S saving customer data sssesssseseeeeen 43 e E WEE 43 service le EE 43 Service Adapter cccccecsecccccceeeeseeeseseeeeeeeaeaees 43 50 downloading software esseessessssss 50 EE 20 66 1408 1416 Telephones IAM Guide Status suppressing information sssuuseusss 40 T TEM E 50 technical data 53 telephone COMM SS ON NG ssssssskeeseenet kett tne tter ttnn rnnr rnnr nennen 29 Time format ee ee 34 January 2010
10. modules The telephone must be disconnected from line The connection cables must be plugged in the appropriate sockets of the telephone and button module See the graphic below and the icons next to the sockets to locate the correct sockets e Note Every connection cable is equipped with a ferrite attenuation ring next to one jack The jack near this ring must be plugged in the socket which is located nearer to the telephone The upper socket of the last module will remain unconnected n1 Im eo 3 e e CI Gi ed ei E d re is A 1 ie 2a e eon Q Note When using one or more button module a power supply 1151C has to be connected additionally Service Adapter The purpose of the Service Adapter is to convert datastreams between a PC and a Avaya 1400 Series telephone the way that both devices can handle it It is used to upload telephone software or transfer telephone settings from a PC to the telephone and vice versa 1408 1416 Telephones IAM Guide January 2010 49 Accessories The Service Adapter is delivered with all needed connection cables an USB connection cable and a telephone MOD socket connection cable Additionally you need the driver TUBS3410 for the Service Adapter The driver is either delivered on a CD included in the delivery or you can download it from the Avaya Support site The Support link is provided in the delivery Q Note The Button Module DBM32 cannot be upgraded wi
11. multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be 2 1408 1416 Telephones IAM Guide provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR With respect to Software that contains elements provided by third party suppliers End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickwrap license accompanying or applicable to the Software Shrinkwrap License The text of the Shrinkwrap License will be available from Avaya upon End User s request see Third party Components for more information Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecti
12. necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the Avaya Support Web site http www avaya com support Licenses USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE http www avaya com support Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by
13. save the phone book and the customer data prior to a change of the telephone or to a basic initialization and subsequently reload the data into the telephone The data transfer can be done via your system or locally via a PC The first way is not matter of this manual If you are using a PC the TCM program must have been installed TCM Terminal Configuration Manager Prerequisites The telephone is in idle state for upload or download that is the following requirements are met 1408 1416 Telephones IAM Guide January 2010 43 Local administrative options The telephone is idle in terms of the switching technology All procedures are finished The telephone is unlocked and the idle display is active Q Note During the data transfer all events are barred on the telephone If the telephone detects a fault this will be indicated to the PC The affected data will be re initialized 1 Connect the PC and the telephone via the Service Adapter a Plug the provided cable into the MOD jack of the telephone b Plug the USB cable into an appropriate interface of the PC 2 Activate the data transfer in the TCM program Example A detailed example how to perform a software download can be found in the chapter Accessories gt Downloading software with the Service Adapter Testing the telephone You can test various functions As long as a telephone is in test mode it cannot receive any calls Each discrete test only l
14. www avaya com support Federal Communications Commission FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Caution Any changes or
15. 4 ELITE MONRL HEADSET EURO 1408 1416 Telephones IAM Guide January 2010 Product OFPOS Material Note CE ENCORE 700470602 ELITE BINRL HEADSET EURO Table 4 Cordless headsets Product OFPOS Material Note Wireless headset 700 428 220 Ringing detection AWH 65 and signalling to the headset only via special microfon cable Wireless headset 700 446 321 Ringing detection AWH 75N and signalling to the headset only via special microfon cable Wireless headset 700 420 292 Ringing detection AWH 450N and signalling to the headset only via special microfon cable Bluetooth headset 700 428 196 Ringing detection ABT 35S and signalling to the headset only via special microfon cable SUPRAELITE BI 700 420 326 Ringing detection NC WIRELESS and signalling to EMEA the headset only via special microfon cable ABT 35H 700414063 HEADSET EURO RHS Bluetooth HEADSET 700414071 AVD400 USB DGTL RHS 1408 1416 Telephones IAM Guide Headsets January 2010 61 System Components 62 Product OFPOS Material Note AWH 65 USB 700413834 WRLS HEADSET EURO RHS ABT 35 USB62 700438559 1408 1416 Telephones IAM Guide January 2010 Chapter 8 Abbreviations Abbreviation Description CTI Computer Telephony Integration ELC External Line Code MOD Button module socket MSN Ma
16. 48V 8 48V Handset socket 1408 1416 1 MIC 2 GND 3 SPK 4 V Headset socket 1408 1416 1 MIC 2 GND 3 SPK 4 4V 32 1408 1416 Telephones IAM Guide January 2010 Commissioning a telephone Plugging in the telephone After plugging in the telephone or at each reset the bootstrap compares the check sum of the software to the default value It ensures that software can be loaded only if it compatible with the terminal The phone also ensures that initial factory data was written during the factory procedures If the phone has no factory data or it is damaged and no factory SW can be started all available LEDs will be activated to indicate the error If the phone has no factory data or it is damaged and factory SW starts automatically The screen stays blank to indicate the error Plug in the telephone The bootstrap performs a check sum test If successful the software version is indicated in the display e g T015 ODE xx1 otherwise the bootstrap returns the message NO SOFTWARE LOADED 3 Note In this case the software can be downloaded from the telephone system or via the TCM tool Next steps Set Time Partner DSS in the Avaya Menu gt Settings gt Display Acoustics gt Time Partner DSS As a result the time and set up partner group are shown on the display The telephone ID is thus initialized The connection t
17. 5 1616 Sticker Simplified Chinese 25 pieces Chinese 25 pieces 1608 Sticker Simplified 700457773 1608 Sticker Simplified Chinese 25 pieces Chinese 25 pieces 1603SW Sticker 700457781 1603SW Sticker Simplified Chinese 25 Simplified Chinese 25 pieces pieces 1603SW Sticker 700457799 1616 Sticker Taiwan Simplified Chinese 25 Traditional Chinese 25 pieces pieces 1608 Sticker Taiwan 700457807 1608 Sticker Taiwan Traditional Chinese 25 Traditional Chinese 25 pieces pieces 1603SW Sticker Taiwan 700457815 1603SW Sticker Taiwan Traditional Chinese 25 Traditional Chinese 25 pieces pieces 1616 Sticker Korean 25 700457823 1616 Sticker Korean 25 pieces pieces 1408 1416 Telephones IAM Guide January 2010 Product Material Note 1616 Sticker Korean 25 700457831 1608 Sticker Korean 25 pieces pieces 1603SW Sticker Korean 700457849 1603SW Sticker Korean 25 pieces 25 pieces 1616 Sticker Hebrew 700457856 1616 Sticker Hebrew 25 pieces 25 pieces 1608 Sticker Hebrew 700457864 1608 Sticker Hebrew 25 pieces 25 pieces 1603SW Sticker 700457872 1603SW Sticker Hebrew 25 pieces Hebrew 25 pieces 1616 Sticker Arabic 25 700457880 1616 Sticker Arabic 25 pieces pieces 1608 Sticker Arabic 25 700457898 1608 Sticker Arabic 25 pieces pieces 1603SW Sticker Arabic 700457906 1603S
18. AVAYA Avaya 1400 Telephones connected to Integral Enterprise Installation and Maintenance Guide 16 603464 Issue 1 January 2010 2010 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document might be incorporated in future releases Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference During a power surge EFT or ESD calls may be dropped After a power surge EFT or ESD it is normal for the phone to restart Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not
19. EE 29 Telephone SOCKS sessicsscvsecusassesseuinnsentensnanererausaadiaeih ae eodd aie selma ipa NsER aan RNNAeISe Naame EE 30 FTO m Te Ui EE 33 set e hme PH E 34 ote AMD Kr Piha Eres P EET 34 Setting up a PIN for outgoing extemal E 35 Ges Me e 36 ER ae paramo E 36 Pirae User ORNs ee 38 Log Cine omn to he Helen MONS e 39 Es PESCE O I EE 39 Guppressi Specific status NRC ANN iio d n n e rer PO PM o edt Feb Lo d rero ut eege 40 cuim Wt e Dee 40 Eben SSES T He 41 S rehe ES gus S moo oS 41 Chapter 4 Local administrative options uueeeeeeeseeeeseeeeeeeeeeee nennen nnne 43 UNI Me E 43 ecVILREH NICE E o EO D OLD SEE 43 Ke me eer unaa 44 Replacing a defective E 45 Ee E 45 qc dde Lo MP M 47 src D P 47 Puron OC Ue BI ct P 47 About connecting button module EE 48 EE EEN ARINE m n EEE I IT A I ET 49 Downloading software with the Service Adaptel sssiimsisiiiissssnrisrssriinisssiikiks rerni Na ri r rnr i EE REA E FERE ERU MARS RAE EEUU E 50 Eege EES 51 EE Eege EC 52 1408 1416 Telephones IAM Guide January 2010 5 Contents Chapter o c po Sn ee eee eee eee eee eee 53 Chapt r 7 Se jM 55 Telephones spare paite labels ele opp eonR S 55 alle ETE i EEDS DIE A I RTT D mE 59 RA ll 63 Ti EE
20. N has a maximum 12 digits and applies throughout the system Corresponding to the entered length the digits entered after the ELC are presented with PIN code as 8 Press the Done softkey Setting loudspeaker volume Press the Avaya Menu button Select Settings Press the OK button Select Display Acoustics Press the OK button Select Set acoustics Press the OK button Select Loudspeaker Oo ON o Om 25 OQ N gt Press the left right arrow button or enter numeric characters to change the setting The volume of the loudspeaker should be kept as low as possible Handsfree operation works best under these conditions 10 Press the Save softkey Setting handsfree parameter 36 In the settings menu Avaya Menu gt Settings gt Display Acoustics gt Set handsfree handsfree operation can be set to normal echo or muffled surrounding conditions Each of these three settings corresponds with a parameter set All parameter sets can be modified in the audit menu Q Note It is also possible to call up this menu during a handsfree connection and subsequently change the settings This is a good means of directly testing the settings When testing in this manner speak to an opposite subscriber who is using the handset 1408 1416 Telephones IAM Guide January 2010 Setting handsfree parameter When setting the parameters consider the room conditions the surrounding noises and the type of telepho
21. R 1400 1500 SERIES don t mix it up with the other model for the 1600 IP phones No button module can be connected to the Avaya 1408 telephone Depending on the system the keys can be operated as partner keys destination keys or function keys Destination keys can be stored as DSS direct call destinations or DSS destinations DSS destinations Call numbers on button module destination keys DSS direct dial destinations Call numbers on button module destination keys busy display overriding knocking prevention You must enable the button module in the telephone s audit menu The button module has to be activated under settings in the telephone menu The following graphics show the top and bottom view of DBM32 In the bottom view the connection cable to the telephone is added Bel Bel Bel Bel 30 Bel Ko Bei 2 Note When using any button module a power supply 1151C has to be connected additionally Related topics About connecting button module BM32 on page 48 About connecting button module BM32 You can connect one or two external button modules BM32 to the telephone 1416 The following graphic shows how to connect the button modules BM32 48 1408 1416 Telephones IAM Guide January 2010 Service Adapter e Note For connecting the button module please refer also to the installation manual delivered with the module Please be aware of the following when connecting the
22. TN1R6 VN2 ETSI CC autocall accept Date format DD MM YY MM DD YY YY MM DD Time format 24h am pm Date delimit XX XX XX XX XX XX XXIXXIXX XX XX XX Time delimit HH MM HH MM Time zone Amsterdam Athens Bangkok Brussels Buenos Aires Chicago Denver Frankfurt Helsinki Hong Kong January 2010 Audit menu overview Menu item in audit One menu level lower Settings menu Copenhagen London Lisbon Los Angeles Madrid Mexico City Moscow New York Oslo Paris Peking Rome Singapore Stockholm Sydney Tokyo Esc key dial tone Use MSN Call sequence GB PDIV LED flashing Name from TBook CSTA MakeCall tone CDiv locked phone Set redial Auto redial status Redial interval 10 20 30 60 seconds Number Set call list Call list Delete after time Dwell time only if Delete after time is activated Incoming ELC code Outgoing ELC code Internal calls CBR internal calls only if Internal calls is set of External calls Operator calls Picked up calls 1408 1416 Telephones IAM Guide January 2010 19 Overview 20 Menu item in audit menu One menu level lower Settings User menu Set handsfree Outg sensitiv Inc sensit Reverberation ti Echo comp level Echo comp time Attenuation le Handsfree Parame
23. VIP Set call FWD Set call div Set func keys Set language Set partners Set phone Test mode Time zones Trap call Show telephone status Call diversion Intern after time Ex aft time 22 1408 1416 Telephones IAM Guide January 2010 Barred features list Barred features list The barred features list enables you to bar disable and release enable features on each telephone The following matrix indicates the respective features which settings are possible the predefined factory setting and additional information e Note A barred feature cannot be assigned to a function key It is deleted when the setting of the appropriate feature is changed from free to barred Menu item Feature Available settings Factory setting and notes Auto call div Automatic call diversion Free The menu items Automatic 1 and Automatic 2 are shown in the call diversion menu The automatic call diversion can be set Barred This menu item is not offered to the user Barred Appointmen ts Appointments Free The user can use this function Barred This menu item is not offered to the user A specified appointment will not be processed Free Announce ackn VIP function announcement with acknowledgeme nt Free VIP calls with the attribute announcement with acknowledgement will be carried out B
24. W Sticker Arabic 25 pieces 25 pieces 1616 Sticker Russian 700457914 1616 Sticker Russian 25 pieces 25 pieces 1608 Sticker Russian 700457922 1608 Sticker Russian 25 pieces 25 pieces 1603SW Sticker 700457930 1603SW Sticker Russian 25 pieces Russian 25 pieces 1616 Sticker Canadian 700457948 1616 Sticker Canadian French 25 pieces French 25 pieces 1608 Sticker Canadian 700457955 1608 Sticker Canadian French 25 pieces French 25 pieces 1603SW Sticker 700457963 1603SW Sticker Canadian French 25 pieces Canadian French 25 pieces Headsets 1408 1416 Telephones IAM Guide Headsets January 2010 59 System Components 60 Table 3 Corded headsets Product OFPOS Material Note HSG 21 211 054 248 4999112103 HIC cable necessary SupraElite AH450 700 413 925 HIC cable necessary SupraElite 700 413 933 HIC cable AH450N necessary HSG 24 Multiset 211 050 101 4999112108 HIC cable necessary SupraElite AH460 700 413 941 HIC cable necessary SupraElite 700 413 958 HIC cable AH460N necessary HEADSET HIC 700414089 HIC cable CORD DCP amp 4610 462X RHS HEADSET MOD 700414147 M12 LUCM BASE UNIT KS23822L26 RHS HEADSET QD 700414139 USB ADAPTER RHS DA55 Headset Lifter 700414105 HL 10 RHS SUPRAELITE 700453038 WIDEBAND MON EURO AW450N SUPRAELITE 700453046 WIDEBAND BI AW460N CE ENCORE 70047059
25. al line codes in the audit menu This codes are checked if the telephone is locked with a local PIN Depending on this check a call is either executed or rejected Q Note If the PIN is set in the system these settings determine the length and evaluate the selection code for external calls AA O N gt Open the audit menu Select External line codes Press the OK button Select one of the following Code 1 lock Code 2 lock Code 3 lock 5 Enter one to three digits of the external line code 6 Press the Done softkey Setting up a PIN for outgoing external calls Making an external call the subscriber can dial an additional PIN or project number which is transferred to the central call charge data recording oa A OO N gt Open the audit menu Select External line codes Press the OK button Select Code 4 PIN check Enter a maximum 5 digit ELC external line code for outgoing external calls and then the PIN or project number This ELC is set up for general or individual PIN checks in the telephone system To enable call charge data recording to recognize the PIN the ELC for dialling with PIN must be different from the ELC for dialling without PIN This must be set up in the telephone system accordingly Select PIN check duration 1408 1416 Telephones IAM Guide January 2010 35 Telephone installation 7 Enter the length of the PIN that is set up in the telephone system This PI
26. arred For VIP calls with the attribute announcement with acknowledgement only the loudspeaker is switched on announcement Barred Callback request Callback request Free The user can use this function Callback request allows the user to enter an explicit callback request in the subscriber s call list when their phone is free or busy Barred 1408 1416 Telephones IAM Guide January 2010 23 Overview Menu item Feature Available settings Factory setting notes Barred This menu item is not offered to the user Callback Automatic Free The user can use this callback if busy function Barred This menu item is not offered to the user A callback that has already been programmed will be carried out Call trap Call tracing Free During a call the user is able to store the call number of the opposite subscriber in the system Barred This menu item is not offered to the user Charges Call charges Free The user can use this function Barred This menu item is not offered to the user The charges counter will not be affected Call charges are shown during a conversation Do not disturb Do not disturb Free The user can switch certain ring tones on and off Barred This menu item is not offered to the user CC Emergency CC Emergency Free Function keys SupAct and SupPas are predefined Barred This menu item is not offered to
27. asts a few seconds Press the Avaya Menu button Select Settings Press the OK button Select Info Service Press the OK button Select one of the following Oona OUO N gt Tone ringing Display Set contrast Set brightness 44 1408 1416 Telephones IAM Guide January 2010 Replacing a defective telephone Test LED Keypad Speech path Test memory 7 Press the OK button The test is executed and the result is shown Replacing a defective telephone On a defective telephone set analyze which of the following cases happened If a hardware part like the display the keypad or another device is defective save the customer data and replace the telephone f the complete hardware is defective replace the telephone H the software is defective reload the software After having replaced the telephone do the following 1 Make sure that the previously installed software is used again 2 Clear down all memories Audit menu item Delete all entries 3 Reload the old customer and phone book data if they are available Relocating the telephone Press the Avaya Menu button Select Settings Press the OK button Select Security Press the OK button Select Relocate Press the OK button N o cm P o MN gt 1408 1416 Telephones IAM Guide January 2010 45 Local administrative options The data is saved locally in the tele
28. button to connect directly to your voicemail system 20 Navigation Press the up and down navigation arrows to scroll Arrows through lists Press the right and left navigation arrows to navigate between different views of an application to move the cursor during text input or to turn an option on or off Menu overview The following table contains an overview of the menu structure of the Avaya 1400 Series telephones The first three menu levels are shown The menu structure shown here may differ from the actual menu structure on your telephone Deviations from the menu overview shown here may arise due to the features used the accessories in use and the assignment of the function keys Remarks and notes are shown in italic font Menu item in basic menu One menu level lower One menu level lower Call diversion to to on busy Ex aft time Int after time Double call Automatic 1 Automatic 2 Set automatic to StartTime 1 StopTime 1 12 1408 1416 Telephones IAM Guide January 2010 Menu overview Menu item in basic menu One menu level lower One menu level lower Weekday 1 to StartTime 2 StopTime 2 Weekday 2 Call diversion key 1 Number Call diversion key 2 Number Partner diversion Partner diversion from my Phone Partner diversion to my Phone Partner diversion from to others Set deputy k
29. configuration Ethernet cord sold separately 1608 FLIP STAND 700415714 REPLACEMENT 1616 FLIP STAND 700415722 REPLACEMENT 1600 SERIES BM32 FLIP 700432800 STAND REPLACEMENT 1600 SERIES HANDSET 700427495 Handset cord sold REPLACEMENT separately 1600 SERIES 9 700429707 HANDSET CORD REPLACEMENT BLACK 9600 1600 SERIES 25 700383821 HANDSET CORD GREY PAPER LABELS 1603 PAPER DESI 700415706 25 sheets 2 labels per LABELS PACKAGE OF 50 LABELS 8 5 x 11 sheet Covers 50 1603 phones 1408 1416 Telephones IAM Guide January 2010 57 System Components 58 Product Material Note 1608 PAPER DESI 700415649 25 sheets 2 labels per LABELS PACKAGE OF sheet Covers 50 1608 50 LABELS 8 5 x 11 phones 1616 BM32 PAPER DESI 700415656 25 sheets 4 labels per LABELS PKG OF 50 sheet Covers 50 1616 LABELS 8 5 x 11 phones 2 per phone or 25 BM32s 4 per unit 1603 PAPER DESI 700434210 25 sheets 2 labels per LABELS PACKAGE OF sheet Covers 50 1603 50 LABELS A4 phones 1608 PAPER DESI 700434228 25 sheets 2 labels per LABELS PACKAGE OF sheet Covers 50 1608 50 LABELS A4 phones 1616 BM32 PAPER DESI 700434236 25 sheets 4 labels per LABELS PACKAGE OF 50 LABELS A4 sheet Covers 50 1616 phones 2 per phone or 25 BM32s 4 per unit INTERNATIONAL LANGUAGE STICKERS 1616 Sticker Simplified 70045776
30. dsfree AB Handsfree answer back Free The user is able to set up his telephone so that calls are accepted automatically Barred This menu item is not offered to the user Barred Hold Retrieve CSTA hold and retrieve call Free For multiple connections only the shift key is used for control and not the refer back and or shift keys Barred The phone is not capable of processing and producing hold and retrieve call messages Barred Hunt group Hunt group Free The user is able to participate in a hunt group Barred This menu item is not offered to the user Barred Ind emerg Call Individual emergency call Free The user can store 8 1408 or 10 1416 numbers as individual emergency call numbers and assign them to function keys Additionally he can dial these numbers at any time Barred This menu item is not offered to the user Free 1408 1416 Telephones IAM Guide January 2010 25 Overview Menu item Feature Available settings Factory setting and notes Set The user cannot change an individual emergency number Also he cannot store any new emergency numbers However he can dial an individual emergency call number at any time Local phone book Local phone book Free The user can use this function Barred The user cannot make any settings to the local phone book The menu options Edit and Delete are not off
31. ed numbers The remaining entries are generated by callback request Each callback request that you initiate is its own entry in the redial list The number of entries for the most recently dialed numbers can be decreased Open the audit menu Select Set redial Press the OK button Select Number The number of redial list entries reserved for the most recent dialed numbers is shown A OO N gt 5 Enter a value between 1 and 10 6 Press the Done softkey 40 1408 1416 Telephones IAM Guide January 2010 Enabling call list settings Enabling call list settings You can grant a user to change call list entries to some extent For example remove internal calls from the call list Then an entry is included in the call list only when the internal caller explicitly requests a callback Open the audit menu Select Set call list Press the OK button Select Call list off Press the Change softkey Oona OO N gt Press the Done softkey Now the user can set by oneself which kind of calls will be stored in the call list Avaya Menu gt Settings gt Display call list Using Call Center functions Before Call Center functions can be used with Avaya 1400 Series telephones some requirements must be fulfilled Some settings have to be activated in audit menu In the Barred features list CC functions mandatory CSTA answer call The telephone can accept a CSTA Answer Call with the Spea
32. ered to the user in the phone book menu or when he presses a destination key Free Main phone book Main phone book Free The user can use this function Barred This menu item is not offered to the user Barred Priv User Mob Mobile call number Free The user is able to register log in at another telephone in the system and use it as if it were his own Barred This menu item is not offered to the user Programmed function keys with the Log in and Log out functions will be deleted Barred Restrict sign Restrict partner signaling Free The user is able to restrict the partner signal control Barred This menu item is not offered to the user Barred Redial abroad Enables delayed automatic redial abroad Free The user is able to use the delayed redialing function when dialling into certain analogue exchanges The delayed redialing abroad variant works by lifting the handset and not via signalling from the system Barred Under certain circumstances the user will not be able to use the delayed redialling abroad variant Barred 26 1408 1416 Telephones IAM Guide January 2010 Barred features list Menu item Feature Available settings Factory setting and notes Relocation Relocate ISDN telephone Free The user can use this function Barred This menu item is not offered to the user Free Set Acoustics
33. ettings overview Menu item in setting menu One menu level lower One menu level lower Loudspeaker Ringing tone Alerting tone Signal tone Headset volume Select Ringer melody Set contrast Set brightness Switch language Number and variety of languages depends on the software image loaded in the telephone Set handsfree Set own call number Name Call no Display date time Request time partner DSS Recogn partial nos Favorite Screen active Keys Set destination keys Set new destination Edit destination key Delete destination key Set functions keys All possible functions are listed Set macro function only 1416 Call diversion 1 Call diversion 2 Call pick up 1 1408 1416 Telephones IAM Guide January 2010 15 Overview Menu item in setting One menu level lower One menu level lower menu Call pick up 2 Going Coming Display key assignement Key beep Dial settings Anonymous call DTMF duration Direct dial Direct dest dial Direct digit dial Refer back dest Applications Part of group line Partner Adapt my partners Set delete partner diversion Adopt partner group size CC user function Answer call CSTA answer call Handsfree AB Handset On Off DSS direct call Set DSS direct call dest
34. ey Set delete Partner diversion Partner diversion key 1 Partner diversion key 2 Appointments Appointment data only if appointment entered Enter new appointment On NDL phones only as soft key available Time 00 00 Date XX XX XX Text Call no Appointments Charges Charge display for last call for next to last call for third last call for fourth last call Total call charg 1408 1416 Telephones IAM Guide January 2010 Overview Menu item in basic menu One menu level lower One menu level lower Charges Charge displ Delete single counter Lock Lock telephone Change PIN Old PIN New PIN Re enter PIN Save PIN Automatic locking Lock at 00 00 Time zones Current time zones Settings The complete settings menu is shown in the following separate table Menu settings overview The following table contains an overview of the settings menu structure of the Avaya 1400 Series telephones Three menu levels are shown starting with the appropriate settings submenu Menu item in setting menu One menu level lower One menu level lower Display Acoustics Second call Do not disturb Ringing tone Signal tone VIP ringing tone Set acoustics Handset 14 1408 1416 Telephones IAM Guide January 2010 Menu s
35. ing 1408 1416 Telephones IAM Guide January 2010 7 Introduction For installations in which the 1416 is used without the 1151 PSU and DBM32 campus connections are acceptable the 1416 can be located in a separate building in these cases This restriction applies to Australian installations only 8 1408 1416 Telephones IAM Guide January 2010 Chapter 2 Overview Overview of phone buttons and features Avaya 1408 Telephone Avaya 1416 Telephone 1408 1416 Telephones IAM Guide January 2010 9 Overview No Name Description 1 Call Message This light flashes when you receive an incoming call Waiting Indicator Additionally it indicates you have voicemail messages waiting 2 Phone Display There are 3 1408 or 4 1416 lines in the phone display The phone display presents calling or called party identification user options and other information relevant to using the phone When the phone is idle the top line shows the number of missed calls The top line also shows the phone number and name you set and the date and time The top line shows the phone number and name you set and the date and time The middle line 1408 or two lines 1416 display status information The bottom line displays the softkey labels 3 Softkeys Press the softkeys to select the softkey labels The softkey labels show you the action that each softkey
36. ker button or with a headset CC emergency To enable a help notification to the supervisor during an ongoing call The supervisor can then listen to the call In Terminal settings CC autocall accept If CC calls should be accepted automatically For a faster logging in it is recommended to set up a CC function key 1408 1416 Telephones IAM Guide January 2010 41 Telephone installation 42 1408 1416 Telephones IAM Guide January 2010 Chapter 4 Local administrative options Audit menu The default settings and authorizations for the user can be changed in the audit menu and various test procedures can be implemented The individual menu items can be found in the chapters Audit menu overview and Barred features list You will need an auditor PIN to enter the Audit menu Using this auditor PIN you can even unlock a telephone locked by a user After entering the PIN you must wait for the timer to count down The telephone is then unlocked If the telephone was locked before you should make sure that you lock it again after leaving the audit menu In case the telephone was locked by the telephone system you need the system terminal to unlock it See the appropriate service manual for more details Note Three unsuccessful attempts to unlock the telephone will result in the telephone being blocked for 15 minutes You can however unlock it at any time using the auditor password Saving and reloading data You must
37. modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment FCC Industry Canada Radiation Exposure Statement This device Avaya one X Deskphone Edition 9670G IP Telephone complies with the FCC s and Industry Canada s RF radiation exposure limits set forth for the general population uncontrolled environment and must not be co located or operated in conjunction with any other antenna or transmitter Warning The handset receiver contains magnetic devices that can attract small metallic objects Care should be taken to avoid personal injury The service related to human safety is not allowed because this device may have the possibility of radio interference 1408 1416 Telephones IAM Guide January 2010 3 4 1408 1416 Telephones IAM Guide January 2010 Contents Chapter roo loeo i saaicnssancacnisaaniasdianiteenisnsssinkiasaiasaainasantnasasbanssansannaiaaibandaaaantsnnaseaiaahiaaidas 7 About is Ur A T peine sez s i i ro MEN En 7 Other dacamemtati nm and eustorer SHDDOFL E 7 Chapter e 9 Qveniew of phone buttons RE 9 utr c 12 EE 14 Audit ment OVEIMIOW 18 Conrod Teatres WN MARET EE IU E TTE 23 Chapter 3 Telephone installation eeeeeeee eee eeeeceeeeeeeeeee eene enne nnn nnn 29 Loos Omia eh EE 29 KR
38. n time echoing room Select Echo comp level This and the following setting affect the Reverberation time of the connecting line Because most cases are adequately covered by the default settings you only rarely need to change these settings You can best determine the echo characteristic when 1408 1416 Telephones IAM Guide January 2010 37 Telephone installation 13 14 15 16 17 using the handset for connection and take these results as the basis for setting the handsfree mode Echo comp level is used to compensate the signal level that is reflected from the connecting line and the opposite subscriber Select one of the following Move setting to the left if no echo or only a faint echo can be heard Move setting to the right if a loud echo can be heard Select Echo comp time This menu item is used to compensate the effective time of the echo on the line Select one of the following Move setting to the left if only a short time delay is apparent between the actual speech and the resulting echo Move setting to the right if a long time delay is apparent between the actual speech and the resulting echo Select Attenuation level Handsfree operation works in accordance with the principle of the attenuation scales This means that one signal direction only e g outgoing can be active switched through at any one time During this period the opposite side e g incoming is attenuated wi
39. ndicated to the PC The affected data will be re initialized ER Note Also the boot loader can be downloaded with this procedure It is absolutely important to ensure safe power supply of the phone during boot loader update Power interrupting during boot loader update destroys the phone The phone can only be repaired in repair station in this case Additionally the telephones can be set manually into the local application FW update mode state for TCM with restarting replugging the phone and pressing the A menu key and softkey 2 simultaneously Upon pressing the special keys the normal booting process is aborted and the phone waits in the TCM bootloader mode for a connection Following display message shows that the phone is in the TCM local update mode INSTALLATION TEST U VERSION READY FOR DOWNLOAD Also the 1400 telephones can be set manually into the local application FW update mode state for DCP Serial Download tool with restarting replugging the phone and pressing the A menu key and softkey 1 simultaneously Upon pressing the special keys the normal booting process is aborted and the phone waits in the DCP Serial Download bootloader mode for a connection Following display message shows that the phone is in the DCP Serial Download local update mode NO APPLICATION FIRMWARE WAITING FOR FW DOWNLOAD In the DCP Download mode no 155 SW can be downloaded this is only
40. ne conversations internal local long distance overseas most frequently made by the respective user AA O N gt Open the audit menu Select Set handsfree Press the OK button Select Handsfr par set ZA Note Select the desired parameter set first because all other settings in this menu apply to the specified parameter set Individual settings can be saved for each parameter set 5 Select the desired parameter set 6 Select Outg sensitivity 10 11 12 This menu item is used to influence the response threshold for outgoing calls Select one of the following Move setting to the left higher sensitivity low voice quiet room Move setting to the right lower sensitivity loud voice noisy room Select Inc sensitivity This menu item is used to influence the response threshold for incoming calls Select one of the following Move setting to the left increased sensitivity quiet call partner high attenuation on the line Move setting to the right reduced sensitivity loud call partner little attenuation on the line Select Reverberate ti This menu item is used to compensate for reverberation time in the room where the telephone is located to adapt handsfree operation to the room conditions Select one of the following Move setting to the left the room has a short reverberation time quiet room Move setting to the right the room has a long reverberatio
41. ng proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http www avaya com support ThirdPartyLicense T9 Text Input and other products are covered by one or more of the following patents U S Pat Nos 5 187 480 5 818 437 5 945 928 5 953 541 6 011 554 6 286 064 6 307 548 6 307 549 and 6 636 162 6 646 573 6 970 599 Australia Pat Nos 727539 746674 747901 Austria Pat Nos AT225534 AT221222 Brazil P I No 9609807 4 Canada Pat Nos 1 331 057 2 227 904 2 278 549 2 302 595 Japan Pat Nos 3532780 3492981 United Kingdom Pat No 2238414B Hong Kong Standard Pat No HK1010924 Republic of Singapore Pat Nos 51383 66959 71979 European Pat Nos 1 010 057 98903671 0 1 018 069 98950708 2 Republic of Korea Pat Nos KR201211B1 KR226206B1 402252 People s Republic of China Pat No ZL96196739 0 Mexico Pat Nos 208141 216023 218409 Russian Federation Pat Nos 2206118 2214620 2221268 additional pate
42. nt applications are pending Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http Awww avaya com support Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All other trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya Inc provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For January 2010 additional support telephone numbers see the Avaya Web site http
43. nufacturer Serial Number PIN Personal Identification Number PUM Private User Mobility TCM Terminal Configuration Manager TAPI Telephony Application Programming Interface USB Universal Serial Bus VIP Very important person 1408 1416 Telephones IAM Guide January 2010 63 Abbreviations 64 1408 1416 Telephones IAM Guide January 2010 Index A E E CG 51 52 operating characteristics sueesesessss 52 le 47 audit menu 200 cece cee eeeececceaeeeeeeceeeeeeeeceaeeeeeaneeseenes 18 43 I B intended audience seeessseeeenn 7 barred features Isi 23 K BM32 EE 48 bOOtStrap EE EE 9 button module ctc ce et etd rad 48 venirem 48 lire qM 9 L LO D IERE ead deed tdg 2 C loudspeaker UR EE 41 Eeer 36 call charge data recording sssssssssssss ab Call list M enable settings sssssssssssseessese 41 COMMISSIONING ascen decer Fa prebende teile Lauda 29 material numbers EE 29 headsets EEN 60 CUSt OMETF EE Z spare parts ENEE 55 telephones rd read diste AA 55 menu D IL TEE 18 data OVeIV GewW See 12 reloading TEE 43 overview settings En 14 SAVING E 43 Date O TOW EE 34 defective telephone sssee e 25 OVOrVIOW eege eege i e 9 29 bottom view sseseeeeeee nnn 29 E P EUG manina a a 35 external line code cccccesececcceeeeeeeaeeeeeetsaeeeeeeeaeeees 29 PIN RE 35 38 external line codes
44. number Select Password e OU N gt Enter your PIN The PIN is displayed by asterisks Wu Select Log in user 6 Press the OK button A status message appears in the display You are now logged in to this telephone and you can use it exactly like your own set Logging off the telephone Press the Log out user function key Your personal settings call list redial call diversion callbacks entered are cleared g3 Note You are logged off automatically if another subscriber logs on to this telephone 1408 1416 Telephones IAM Guide January 2010 39 Telephone installation Suppressing specific status information Usually the status information shows activated call diversions in the display Some of these status messages can be suppressed partly or totally Open the audit menu Select Show telephone status Press the OK button Select one of the following A O N gt Call diversion if you want to suppress the call number of the call diversion destination in the status message Intern after time if you want to suppress the complete status message in case a call diversion internal after time is activated Ex aft time if you want to suppress the complete status message in case a call diversion external after time is activated 5 Press the Done softkey Setting redial list The redial list can contain up to 30 entries Up to ten of these are reserved for the most recently dial
45. o the system is also be checked at this point ES Note As also the CM application SW is in parallel in the phone it might be that the phone starts erroneously with the CM application SW depending if the phone was plugged to a CM before To switch back to the 155 application SW unplug the phone and replug while holding the A menu button and the Drop button pressed simultaneously To switch manually to CM application SW unplug the phone and replug while holding the A menu button and the Transfer button pressed simultaneously 1408 1416 Telephones IAM Guide January 2010 33 Telephone installation Setting date and time format Open the audit menu Select Terminal settings Press the OK button Select Date format a A OO N gt Press the Change softkey to select one of the following e DD MM YY MM DD YY e YY MM DD 6 Select Time format 7 Press the Change softkey to select one of the following 24h am pm 8 Select Date delimit 9 Press the Change softkey to select one of the following e XX XX XX e XX XX XX e XXIXXIXX e XX XX XX 10 Select Time delimit 11 Press the Change softkey to select one of the following HH MM HH MM 12 Press the Done softkey Setting up external line codes External calls are impossible if the telephone is locked with a local PIN 34 1408 1416 Telephones IAM Guide January 2010 Setting up a PIN for outgoing external calls You can enter three three digit extern
46. phone The status message Relocation prepared appears 8 Plug the telephone in at the new location The status message Relocation initiated appears on the idle telephone display When the relocation is finished Telephone relocated appears 9 To cancel the relocation select Security gt Relocate gt OK 46 1408 1416 Telephones IAM Guide January 2010 Chapter 5 Accessories Accessories Accessories Information Settings on Avaya 1400 Series telephones Analogue additional devices Second handset to handset interface Set volume Settings gt Display Acoustics gt Setting acoustics gt Handset volume 1 8 Headset to handset interface or to Set volume Settings gt headset socket Display Acoustics gt Setting acoustics gt Headset volume 1 8 Additional digital devices Button module BM32 to button module socket Applications for service PC TCM download via Service Adapter to In the TCM Functions gt MOD socket Interface gt T3 Telephone Download program can V 24 COM 4 marked be obtained from the check box T3 38 400 product service The Baud data bit 1 stop bit interface settings must parity odd where necessary be configured for download Button module BM32 1408 1416 Telephones IAM Guide January 2010 47 Accessories You can connect one or two external button modules DBM32 to the 1416 telephone Make sure to use 700 469 968 BUTTON MOD FO
47. ply unit is not necessary unless you connect one or more button module The sockets are located on the back of the telephone housing and are flanked by icons to represent their correct use There is no danger of confusion telephone cable and Button module connection cord They only fit in their assigned sockets A Caution Don t confuse the handset with the headset socket In this case the telephone will not work Connection with without corded headset 1408 1416 Telephones IAM Guide January 2010 29 Telephone installation Telephone sockets In the following table you can find the connections of all wiring pins of the 4 and 8 pole telephone sockets 30 1408 1416 Telephones IAM Guide January 2010 Commissioning a telephone 12345678 8 and 4 pole telephone sockets UPN socket 1416 1 NC 2 NC 3 NC 4 UPN LIA 5 UPN LIB 6 NC 7 48V 8 48V UPN socket 1408 1 NC 2 NC 3 NC 4 UPN LIA 5 UPN LIB 6 NC 7 NC 8 NC MOD socket 1408 1416 1 TXD 2 RXD 3 RQ 1408 1416 Telephones IAM Guide January 2010 31 Telephone installation 4 GT 5 GND 6 RST SYNC 7 48V 8 48V MOD socket DBM32 1 TXD 2 RXD 3 RQ 4 GT 5 GND 6 RST SYNC 7
48. rage 525 mW Max 950 mW Idle backlight off 250 mW Idle backlight on 400 mW Average 550 mW Max 1000 mW Power supply Power supply via ISDN cable Connecting cable 2 wired 14 ft Connection system Terminated with Western Electric plug connector at each end RJ 45 screened D channel protocol TN1R6 Audio frequency range 300 Hz to 3400 Hz Interfaces for Button Module 0 1 Interface for local download 1 1 Line interfaces UPN Range 1000 m Weight incl handset and 890 g 1016 g stand Width 7 87 in 200 mm 9 02 in 229 mm Length 9 09 in 231 mm Height upright position flat position 7 80 in 198 mm 4 17 in 106 mm 1408 1416 Telephones IAM Guide January 2010 53 Technical data Table 2 Button Module DBM32 only for 1416 Temperature range for operation 4 C to 49 C Temperature range for storage transport 20 C to 60 C Operating voltage 35 to 57 V polarity dependent Power consumption Idle 250 mW Max 700 mW Power supply Power supply via 1151C connected to 1416 Button Module socket MOD Connection system MOD 8 pole Western Electric plug connector Digital interface MOD In Out Connection cable MOD 8 wired Width without bridge to telephone 3 94 in 100 mm Length 9 09 in 231 mm Height upright position 7 80 in 198 mm flat position 4
49. ter Set Test patt Per signal Single pulse No signal Close Test Loop Error Counter Frame losses Frame errors Error messages Delete error counter External line code Code 1 Lock Code 2 Lock Code 3 Lock Code 4 PIN check PIN check duration Code 5 PIN check PIN check duration Delete all entries Total memory Phone book Function keys 1408 1416 Telephones IAM Guide January 2010 Audit menu overview Menu item in audit menu One menu level lower Settings Lock no memory Features Software reset Set features MSNO MSN9 MTB DAD MTB SUB Start search DAD save Save subad Barred features list Appointments Announce ackn Auto call div Callback Callback request Call trap Charges CC Emergency CC function CSTA ans call Cut in Disp ptr call DSS direct Call Do not disturb Executive key Ext part div Handsfree AB 1408 1416 Telephones IAM Guide January 2010 21 Overview Menu item in audit menu One menu level lower Settings Hold Retrieve Hunt group Ind emerg call Local phone book Main phone book Priv User Mob Redial abroad Relocation Restrict sign Set Acoustics Set Dble Call Set
50. th a configurable value This menu item is used to set the attenuation level of the handsfree electronics in the telephone Select one of the following Move setting to the left increased two way communication but also more echo for the other party to the call Move setting to the right reduced two way communication but also less echo for the other party to the call Better duplex communication will mean more echo for the opposite subscriber The echo behavior can only be heard and thus evaluated by the other party of the call Private User Mobility The Private User Mobility feature allows you to log on to any telephone inside the telephone system and have access to your personal settings call list redial call diversion and callbacks Callers will reach you on this telephone when they dial your call number Charging units incurred are allocated to your call number To use the PUM function it must be enabled in the telephone system Furthermore two function keys must have the functions Log on and Log off assigned to them look at the UsersGuide 38 1408 1416 Telephones IAM Guide January 2010 Private User Mobility This function is protected by the same PIN as the locking function To use PUM this PIN have exact six digits Related topics Logging on to the telephone on page 39 Logging off the telephone on page 39 Logging on to the telephone Press the Log in user function key Enter your personal call
51. th the Service Adapter The following graphic shows the Service Adapter and how to connect the PC and the telephone PC USB socket SERVICE ADAPTER 7 Y Avaya 1400 Telephone Z NS Downloading software with the Service Adapter The telephone software download is done with the tool Terminal Configuration Manager TCM TCM is not included in the Service Adapter delivery 1 Install the Service Adapter driver software TUBS3410 on your PC if not already done Keep in mind the COM port on which the driver is installed 2 Connect the Service Adapter with a free USB socket on your PC USB 2 0 or 1 1 and with the MOD socket on your Avaya 1400 telephone See the graphic above On the Service Adapter the PWR LED goes on and the LINK ACT LED is flashing 3 Start the Terminal Configuration Manager TCM on your PC 4 Press the button Terminal Software Download 5 Select the COM port of your Service Adapter driver You can find the COM port via Arbeitsplatz gt Verwaltung gt Geratemanager gt Ports Com amp LPT 50 1408 1416 Telephones IAM Guide January 2010 Headsets 6 Press the File open button and select the software you want to download on the telephone 7 Press the Download button to start downloading During the data transfer all events are barred on the telephone If the telephone detects a fault this will be i
52. the user CC function Automatic call distribution CC Free The user is able to log in to automatic call distribution CC Barred This menu item is not offered to the user Cut in Cut in Free The user can use this function Barred This menu item is not offered to the user Disp ptr call Display partner call Free Every call reaching one of your partners is shown in your display Barred No call reaching your partners is shown in your display 24 1408 1416 Telephones IAM Guide January 2010 Barred features list Menu item Feature Available settings Factory setting and notes DSS direct call DSS direct call destinations Free The user can programme DSS direct call destination keys on button modules Barred This menu item is not offered to the user Barred Ext part div Extended partner diversion Free Subscribers of a partner group can set up a call diversion to any number for every subscriber in the partner group e g a partner s mobile or home number Barred This menu item is not offered to the user Barred Executive key Executive secretary line Free An executive secretary line abbreviated to executive line can be set up Each partner within a partner group is able to seize a line if the executive line key is set up on his telephone Barred This menu item is not offered to the user Barred Han
53. to the cordless headset via a separate call detector cable with its own separate microphone This separate microphone must first be attached to the grid of the telephone speaker For mounting see the headset s user s guide Avaya 1400 Series telephones cannot control a cordless headset without DTMF signaling i e the cordless headset cannot be switched to online or offline mode with the HEADSET key on the telephone 2 Note You can also use the HEADSET key to seize the line or end a call In order to place a call correctly using the cordless headset the headset must always be in headset mode online When doing so however you must never press the talk button on the headset itself The call signal on the telephone must not be set to Off Otherwise the call will not be signaled on the headset Second calls are not signaled on the headset If you are placing a call with the headset and the other party terminates the connection you must also press the call button on the headset so that your telephone will also be disconnected from the line 52 1408 1416 Telephones IAM Guide January 2010 Chapter 6 Technical data Table 1 1408 1416 1408 1416 Temperature range for operation 4 C to 49 C Temperature range for storage transport 20 C to 60 C Operating voltage 35 to 57 V polarity dependent Power consumption Idle backlight off 250 mW Idle backlight on 400 mW Ave
54. tton to use the headset if it is connected Only HIS headset cords are compatible with your phone 12 Volume Press or on the Volume button while active on the handset headset or speaker to adjust the volume While not on a call press or to access the audio settings menu 13 Mute Press the Mute button to mute a call in progress To take a call off mute press Mute again 14 Speaker Press the Speaker button to activate the loudspeaker or the handsfree equipment 15 Redial Press the Redial button to either dial the last number you dialed or display the redial list from which you can select a number to redial 16 Call Log Press the Call Log button to view a list of your outgoing incoming and missed calls The icon onthe Call Log button is illuminated when you have missed calls Press the Call Log button to view a list of your missed calls The Icon on the Call Log button is illuminated when you have missed calls 17 Phone book Contacts Press the Phone book Contacts button to view the entries in your phone book or contact list 1408 1416 Telephones IAM Guide January 2010 11 Overview No Name Description 18 Avaya Menu Press the A button to access the Avaya menu The Avaya menu provides options that allow you to customize phone settings configure call logging and select the display language 19 Message Press the Message

Avaya 1400 Series Telephones User's Manual

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