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Avaya 1165E User Guide

1. Press the Delete soft key to delete the contents of the folder Only the contents within the folder are deleted Press the Back soft key to move up a level in the directory structure or to return to the Device Selection dialog if you are at the top directory To access the file with USB drive attached to the phone 1 Select File Manager from the Preferences menu of the Avaya 1165E IP Deskphone The screen shows the device selection dialog with the phone and the USB device See Figure 23 File Manager device selection dialog with USB device Preferences File Manager Select Device Phone a o lt USB Flash Drive MYUSBSTICK 4 Select i 2 Press the Up Down navigations key to highlight the device IP Deskphone or USB drive that you want to access Press the Select soft key to display the folders files in the device Press the Up Down navigation key to scroll through the list and highlight the files or directory that you want to access on the IP Deskphone or the USB drive To send a file to the phone from the USB drive press the Send soft key To delete a file from the USB drive highlight the file and press the Delete soft key To move up a directory level on the device press the Back soft key or highlight then press the Select soft key When you are at the root menu this returns you to the Device Selection dialog Configuring Local Menu options To move down a directory
2. F1 Go to Handsfree mode F2 Go to Headset mode F3 Place the current call on hold F4 Mute the current call F5 Volume up F6 Volume down F7 Copy F8 Quit F9 Services Globe F10 Expand to PC F11 DN Feature key 0 F12 DN Feature key 1 F13 DN Feature key 2 Entering and editing text Table 3 USB keyboard function keys during IP Deskphone calls Part 2 of 2 Function key Action F14 DN Feature key 3 F15 DN Feature key 4 F16 DN Feature key 5 F17 Soft key 1 F18 Soft key 2 F19 Soft key 3 F20 Soft key 4 0 9 0 9 A Z A Z a z a z Note Contact your system administrator to see if USB keyboard function keys are supported on your 1165E IP Deskphone Editing text using the soft keys You can use the soft keys in conjunction with the dialpad to easily edit text when you use features such as Personal Directory Redial List and Caller List To edit an entry in your Personal Directory press the Directory key and select the desired entry from your Personal Directory To edit text with the soft keys 1 Press the Edit soft key 2 Press the Left Right navigation keys to move through the text 3 Select the appropriate editing soft key for the operation you want to perform Entering and editing text 4 Ifthe character you want is not visible press the More soft key to access the next layer of soft keys 5 To add non alphanumeric symbols press the
3. Voice mail soft keys are displayed e when you press the Messages Inbox key internal and external e when you dial the voice mail access number manually internal only Additional phone features Additional phone features The following features are described in this section Using the Personal Directory on page 186 Using the Callers List on page 189 Using the Redial List on page 191 Using Virtual Office on page 193 Using Media Gateway 1000B on page 203 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain last name up to 24 characters first name up to 24 characters phone numbers up to 31 characters To use the Personal Directory press the Directory key and select Personal Directory To add an entry Add Press the Add soft key If the message Directory is full appears delete one or more entries to add a new entry Use the dialpad to enter the name Additional phone features Done To edit an entry Next Cancel Done Edit Cancel 3 Press the Next soft key Use the dialpad to enter the phone number Do one of the following Press the Done soft key to save the new entry Press the Cancel soft key to return to the Add screen Press the Up Down navigation keys to scroll and highlight the desired entry Press the Ed
4. Appendix Connecting the components need to remove the IP Deskphone from the wall to adjust the lower screws When the lower screws are snug install the IP Deskphone on the mounting screws and then tighten the top screws Method B Attach a 15 cm 6 inch CAT5e cable not supplied position the stand over the mounting rivets and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click Put the IP Deskphone in the wall mount position If you wall mounted your IP Deskphone put it in the wall mount position by holding the Tilt Lever and pressing the IP Deskphone towards the base until the IP Deskphone is parallel with the base Release the Tilt Lever and continue to push the IP Deskphone towards the base until you hear an audible click Ensure the IP Deskphone is securely locked in position Appendix Connecting the components Index A About the IP Phone 2004 12 172 244 250 Active headset device 94 Advanced Diagnostic Tool 127 Answer a call 144 Attendant Recall 148 AutoDial 137 AutoDial Transfer 172 Automatic Answerback 153 Automatic Wake Up 206 Avaya Mobile Headset Adapter 97 B Background image 87 Backlight dim 86 Backlight timeout value 85 Buzz signal 173 C Call features 24 Call Forward 157 Call Join 164 Call Page Connect 173
5. UDP Port 69 TFTP TCP Port 80 HTTP UDP Port 49000 Note The Avaya Phone VPN Configuration Wizard jar file creates a log txt file during execution This file is helpful to troubleshoot problems you experience using the Avaya Phone VPN Configuration Wizard jar The log txt file is located in the same directory as Avaya Phone VPN Configuration Wizard jar Connecting your IP Deskphone Before you connect your IP Deskphone to your PC ensure that components of your IP Deskphone are connected properly Connect your IP Deskphone using one of the following methods connect to your modem See Figure 4 on page 38 connect to your router See Figure 5 on page 38 connect to your wireless access point and modem See Figure 6 on page 39 Virtual Private Network Figure 4 IP Deskphone connected to the modem connects to phone LAN Ethernet Port connects to phone PC Ethernet Port Figure 5 IP Deskphone connected to the router connection to WAN port on router Router connection from IP Phone connection from PC s LAN Ethernet port Ethernet port to LAN port on router to LAN port on router Virtual Private Network Figure 6 IP Deskphone connected to the wireless access point and modem Modem amp WiFi access point PC with WiFi connection from IP Deskphone LAN Ethernet port to Modem and WiFi access point Note 1 lf your home network is not configured as described in the preceding figures
6. When the list is full the system overwrites the oldest entry Use the Redial List feature to review calls made and to redial previously dialed calls The Redial List contains e the last and first names of the dialed party if available e the DN of the dialed party e the time and date of the last dialed occurrence Note f the caller name is not defined then only the telephone number is displayed Entries in the Redial List are sorted by the time the call was received The appearance of names in the Redial List depends on the configuration of Preferred Name Match If Preferred Name Match is activated on your IP Deskphone the Calling Party Name Display CPND appears according to the configuration settings on your IP Deskphone If Preferred Name Match is off the CPND appears according to the system configuration To access Redial List press the Directory key and select Redial List If password control is enabled you must enter your SCPW at the prompt Additional phone features To dial an entry w 1 Press the Up Down navigation keys to 9 u scroll and highlight the desired entry Dial 2 Press the Dial soft key To delete an entry 1 Press the Up Down navigation keys to scroll and highlight the desired entry Delete 2 Press the Delete soft key 3 Choose one of the following soft keys Yes to delete the entry Yes No Si Camal No to return to the previous screen To delete the entire Re
7. contact your system administrator for assistance Note 2 You cannot connect multiple PCs directly to the PC port on the IP Deskphone Note 3 The Avaya Phone VPN Configuration Wizard requires direct communication with the IP Deskphone on the network Ensure that your network allows devices to communicate with each other on the local network Some network equipment allows you to isolate devices from each other If you are unsure it is recommended that you temporarily connect your PC to the IP Deskphone to run the initial Avaya Phone VPN Configuration Wizard See Figure 4 on page 38 QoS configuration recommendations Avaya recommends that you connect the PC to the IP Deskphones PC Ethernet Port as the IP Deskphone provides Quality of Service QoS on outbound traffic automatically If other PCs share the internet connection then Avaya recommends that you configure QoS for outbound traffic and prioritize the IP Deskphone traffic Typical QoS methods that are available are port based priority MAC Address based Priority and IP Address based Priority To configure QoS see your router documentation 39 Virtual Private Network Installing and configuring VPN Use the following procedure to install and configure VPN on your IP Deskphone Depending on the version of software installed on your IP Deskphone you may need to upgrade the software on the IP Deskphone prior to configuring the VPN feature Use the following procedur
8. on page 32 Virtual Private Network d If you are able to navigate to the Provision or TFTP IP parameter and edit this field click Yes The Prepare Phone for Configuration Input Provisioning Server IP address window appears as shown in Figure 14 on page 49 OR If you are not able to navigate and edit the address in Provision or TFTP IP in the Network Configuration menu or you were not able to edit this field click No The Prepare Phone for Configuration Alternate Provisioning Server window appears See Figure 13 on page 48 Figure 13 Prepare Phone for Configuration Alternate Provisioning Server Avaya Phone VPN Configuration Wizard Steps Prepare Phone for Configuration 1 Welcome amp language selection Alternative Provisioning Server input Press the Auto softkey on the phone 2 Equipment Setup Scroll and deselect item Provisioning Server 3 Locate data files Press the Config softkey on the phone 4 brepare phone fox tenfiguration Scroll and locate item Provisioning Server IP x Have you located the list item Provisioning Server IP 5 Autodiscover phone 6 Configure phone Lei iian 7 Confirmation amp finish hje Cancel e Press the Auto soft key on the IP Deskphone Navigate to 12 Provisioning Server Clear the Provisioning Server check box f Press the Config soft key on the IP Deskphone Navigate to the Provision item
9. optional In the Home field enter the URL of the page you want to open as your home page Note Entering a value will enable manual activation of the WML Browser If Home is defined you can press the Expand key and display the Home page if Home is not defined the WML Browser can only be activated by a display message In the Idle URI field enter the Uniform Resource Indicator URI of the page you want to display after a period of inactivity Note lf Idle URL is defined the idle page will be displayed when the phone is inactive for the configured time of the Idle Time field optional In the Idle Time field enter the number of minutes of inactivity that will trigger display of the Idle URI page If the Idle Time is not configured the inactivity timer is disabled Press Apply The phone reboots Configuring Local Menu options 2 Advanced Diag Tools The Advanced Diagnostics Tool allows you to configure advanced diagnostic tools This tool is for administrator use only Locks Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes This tool is for administrator use only The Locks menu offers the following choices e 1 Lock menu on page 127 e 2 USB Locks on page 128 Figure 31 on page 127 displays the Locks submenu Figure 31 Locks submenu display fi Lock Menu 2 USB Locks 1 Lock menu The Lock menu allows the adm
10. or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjn cryptsoft com Third party terms THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence END OF TERMS AND CONDITIONS Zlib The following component is licensed under zlib license Zlib 1 2 1 Zlib License zlib h interface of the zlib general purpose compression library version 1 2 4 March 14th 2010 Copyright C 1995 2010 Jean loup Gailly and Mark A
11. 1 Press the Display key While on an active call 249 iB 2 Press the flashing line DN key The call waiting information appears If you are using another feature key you can use the Display key to access information associated with those feature keys Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system This feature is not enabled on all Avaya 1165E IP Deskphones Contact your system administrator to configure this feature on your IP Deskphone To use Call Trace while on a call CallTrace e Press the Call Trace key To use Call Trace without a Call Trace key 1 Choose one of the following Trans Conf Press the Transfer soft key Press the Conference soft key Het 2 Dial the SPRE code followed by 83 or a dial the Call Trace FFC to automatically reconnect Incoming calls Incoming calls You can use the following features when you have an incoming call e Using Automatic Answerback on page 153 e Using Call Pickup on page 153 e Using Call Waiting on page 155 Using Automatic Answerback When the Automatic Answerback feature is active your IP Deskphone automatically answers in Handsfree mode after one ring however calls are not forwarded to the voice message service To activate Automatic Answerback AutoAns gee Press the Automatic Answerback key To deactivate Automatic Answerback AutoAns gee Press the Auto
12. 15 Telephone display 21 Telephone Options 56 57 Test Local Mode 204 Theme 87 Timed Reminder Recall 147 Transfer a call 146 Types of icons 89 U USB headsets 95 USB keyboard function keys 33 User Interface 248 V Virtual Office 193 Virtual Office login 194 Virtual Office logout 200 Virtual Office on your Remote telephone 196 Voice Call 183 Volume adjustment 58 Volume control bar 16
13. A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call User interface Screen displays that interact with the end user as a result of an action or event Visual Alerter Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on Terms you should know Appendix Connecting the components Appendix Connecting the components The following figure shows connections on the 1165E IP Deskphone Figure 39 Avaya 1165E IP Deskphone connections Accessory Expansion Module port PC Ethernet port LAN Ethernet port A Tilt lever Link lamp AC adapter jack Wired headset jack USB connector Handset jack WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is notin use Connecting anything other than the proper Avaya 1100 Series Expansion Module connector to this port can cause damage to the IP Deskphone Appendix Connecting the components Before you begin CAUTION Damage to Equipment Ensure you only plug your 1165E IP Deskphone into a 1000BaseT Ethernet jack Plugging your 1165E IP Deskphone into anything other than a 1000BaseT Ethernet jack will result severe damage to the IP
14. Action i Indicates the key cap text label For example Message i Lift the handset press the line DN key or the Handset key Replace the handset or press La to end the call v Goodbye zas Dial a number nan Press a line feature key An icon flashes when a feature is being programmed AutoDial An icon lights steadily when a feature is active Press the Services key once for Call Platform features or US press the Services key twice for local telephone features Ga Press the Message Inbox key Press the Up Down Navigation keys gt Press the Enterkey S Ba Press the Headset key Press the Handsfree key oa Press the Directory key rae Press the Quit Stop key Quick Reference Services and Telephone Options Menus Services Menu mE o Services The following are the most commonly used options Telephone Options Menu Volume Adjustment Pick one of the following Ringer l N Gow Handset Listen ir wey Quit Handsfree Listen Quit Headset Listen Buzzer ontrast Adjustment T a anguage a Quit ate Time Format Quit ocal DialPad Tone ap i heres D Quit Ring Type CEJ Play z2 D i nHook Default Path E 5 on To use a headset equipped with Bluetooth wireless technology you must first configure the headset and your phone to work together For more information see Avaya 11
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16. California Berkeley and its contributors 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission At THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ku END OF TERMS AND CONDITIONS ConvertUTF The following component is licensed under convert UTF license Third party terms Convert UTF ConvertUTF License Copyright 2001 2004 Unicode Inc Disclaimer This source code is provided as is by Unicode Inc No claims are made as to fitness for any particular purpose No warranties of any kind are expressed or implied The recipient agrees to determine applicability of information provided If this file has been purch
17. Call Park 148 Call party information 244 Call Pickup 153 Call timer 74 Call Waiting 155 Callers List 135 Calling Party Number 151 Camp on Forced 179 Centrex Exchange Line Switch hook Flash 174 Change feature key labels 74 Charge a call or charge a forced call 174 Conferee Selectable Display and Disconnect 166 Conference call 164 Configuration 125 Configure area code setup 69 Configure call log options 79 Configure Callers List log 65 Configure Name Display format 71 Configure New Call indication 67 Configure Preferred Name Match 68 Connect the components 56 Context sensitive soft keys 15 244 Contrast adjustment 59 Copy key 19 Corporate Directory 133 D Date time display 245 Date Time format 61 Directory applications 133 Directory key 20 Directory Number 245 disconnect a conferee 166 Display incoming calls 151 Display settings 82 DN 245 E Electronic Lock 162 Encrypted calling 29 Enhanced Override 178 Enter key 18 Entering and editing text 32 Expand key 18 Expansion Module bold font 88 External server applications 213 F Feature display 245 Fixed key 245 Flexible Feature Code FFC 245 Flexible Feature Codes 24 Flexible Feature Codes FFCs 215 Font smoothing 87 G Goodbye key 18 245 Group Call 167 H Handsfree dialing 131 Headset key 18 Headsets 94 Hold key 18 Hospitality features 206 Indicator status 245 Information display 245 Intercom call 14
18. Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat5e Cat5e cable normally has four pairs of copper wire Category 6 Cat6 Cable and associated connecting hardware capable of transmitting at soeeds up to 200 MHz Designed specifically to support 1000BaseT GigE it is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Context sensitive soft keys A set of keys programmed by your system administrator These four keys located directly below the display area have four programmable layers These keys are also used to configure parameters in the Telephone Options menu Terms you should know Date time display The current date and time when the IP Deskphone is in an idle state Directory Number DN A number consisting of one to seven digits for an IP Deskphone and also known as an extension number Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Feature Status Lamp indicator An LCD or an LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys on your IP Deskphone Flexible Feature Codes FFCs Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an a
19. Conf key twice This also assumes AHA CLS Automatic Hold is enabled on the handset If the person you attempt to add to the conference is unavailable 1 Press the Goodbye key Goodbye Talking with more than one person 2493 JB 2 Press the line DN key beside the flashing status icon to return to your original call Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call To view active conferees ConfDsp eee 1 While on a conference call press the Conferee Selectable Display key to turn on the LCD indicator Each key press changes the screen to show a different active conferee This action has no effect on the display of other IP Deskphones involved in the conference 2 Press the Goodbye key If configured the Conference Count Display returns Goodbye an updated total count of conferees The LCD indicator turns off To disconnect a conferee ConfDsp eee 1 While on a conference call press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen Talking with more than one person 2493 iB 2 Press the DN key on which the conference call is established Lr 3 Choose one of the following Goodbye Fora single conferee press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The L
20. NC Binaural Headset GN2220 GN Netcom GN2220 NC Monaural Headset GN2225 GN Netcom GN2225 NC Binaural Headset You can select and configure a headset type regardless of whether the headset is plugged in or not to the Avaya USB Headset Adapter 4 Select the Back Light check box to control the backlight on the Avaya USB Headset Adapters This check box is selected by default Press Apply to save the changes and return to the previous menu or press Exit to discard any changes and return to the previous menu Limitations and advisories USB headsets consume power from the USB port in order to operate The USB port on the IP Deskphone imposes a limit of only 100mA if PoE Power over Ethernet powered and 500 mA if local AC powered The limit of 100mA is sufficient to power the Avaya USB Headset Adapters USB Audio support does not include stereo audio For the Avaya USB Adapters it is a requirement that the firmware of this device be V2 0 32 or later For the Algo 4900 USB ATA it is a requirement that the firmware of this device be v1 00 32 or later The Algo 4900 USB ATA is classified as a high power device It can be powered directly by an 1165E IP Deskphone only if the phone is powered by the AC Adapter If the IP Deskphone is powered by PoE then the Algo 4900 USB ATA must be connected through a powered USB hub Avaya Mobile Headset Adapter properties You can use the Avaya Mobile Headset Adapter to answer calls on the Av
21. Symbol soft key and perform one of the following a Press the Left Right navigation keys to move to a specific symbol and press the Choose soft key to select a symbol b Press the Next soft key to exit without editing the text When you are editing text using the soft keys various commands are available on the soft keys to help you as described in Table 4 on page 35 Table 4 Editing text using soft keys Soft key Description Cancel Cancel an action Choose Select a non alphanumeric symbol available only after the Symbol soft key is selected Clear Clear the input field Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Varies depending on the state of your IP Deskphone More Access additional soft keys Virtual Private Network Virtual Private Network A Virtual Private Network VPN is a network that uses a public network infrastructure such as the Internet to provide you with secure access to the private network of your organization The IP Deskphone VPN feature allows you to connect to your organization s private network from a public or remote network For example you can use your home public Internet connection to connect to your organization s private network This chapter describes the procedure to upgrade the software of your IP Deskphone if required and configure the VPN on your IP Deskpho
22. Telephone Options menu enables you or your system administrator to configure IP Deskphone preferences The Telephone Options menu offers the options shown in Figure 19 on page 56 The Password Admin menu enables you or your system administrator to change the Station Control Password SCPW e The Virtual Office Login and Test Local Mode for branch office menus are listed when an Avaya 1165E IP Deskphone Class of Service is configured for Virtual Office and branch office For more information see Using Virtual Office on page 193 Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on all systems Consult your system administrator to see if these features are available Figure 19 Telephone Options menu Volume adjustment Call Log Options Contrast adjustment Ring type Language Call timer Date Time On hook default path Display diagnostics Change Feature Key label Local Dialpad Tone Name Display Format Set Info Live Dial Pad Diagnostics Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options menu to access the following Adjusting the volume on page 58 Adjusting the display screen contrast on page 59 Selecting a language on page 60 Selecting date and time format on page 61 Accessing display diagnostics on page 62 Choosing a local dialpad tone on page 62 Viewing IP Deskphone info
23. are sorted by the time the call arrived The appearance of names in the Callers List depends on the configuration of Preferred Name Match If Preferred Name Match is activated on your IP Deskphone the Calling Party Name Display CPND appears according to the configuration settings on your IP Deskphone If Preferred Name Match is off the CPND appears according to the system configuration To access the Callers List press the Directory key and select Callers List If password control is enabled you must enter your SCPW at the prompt Additional phone features To dial an entry 1 Press the Up Down navigation keys to scroll and highlight the desired entry Dial 2 Press the Dial soft key Lana To delete an entry PAAS 1 Press the Up Down navigation keys to j scroll and highlight the desired entry Delete 2 Press the Delete soft key Leal 3 Choose one of the following Confirm Cancel Press the Confirm soft key to delete or ea the entry Press the Cancel soft key to return to the Personal Directory without deleting the entry Additional phone features To delete the entire Callers List Delete 1 Press the Delete soft key 2 Choose one of the following soft keys Yes to delete the entire Callers List Yes No amal or Noto return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls Redial List can store up to 20 entries
24. call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed IP Deskphone numbers To use the Redial List press the Directory key and select Redial List For information on how to configure and use the Redial List see Using the Redial List on page 191 To make a call using the Redial List 1 Press the Up Down navigation keys to scroll and highlight a name in the Redial List Note lf the caller name is not defined then only the telephone number is displayed 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Using Predial Use the Predial feature to enter preview and edit numbers before dialing To use Predial aaa 1 Without selecting the line key enter the number to be dialed 2498 ae 2 Press a line key to dial the number Making a call ore 3 Lift the Handset when the called party Er d answers or if in handsfree mode begin to speak To edit a Predial number aaa 1 Use the dialpad to enter the number 2 Choose one of the following Clear Delete To erase all numbers press the Clear soft key Re enter the or oa numbers to be dialed To change one number at a time press the Delete soft key to backspace Re enter the number 2498 3 Press a line key to dial the number Using AutoDial U
25. display About the Avaya 1165E IP Deskphone Note The Access key feature allows you to select items using dialpad keys such as pressing 1 for room service This function must be configured Security features The following security features are available on your Avaya 1165E IP Deskphone e Encrypted calling e Station Control Password SCPW Encrypted calling Your Avaya 1165E IP Deskphone supports secure communication using SRTP media encryption If the feature is enabled a security icon q appears on the screen when your call is secured using SRTP media encryption Contact your system administrator to find out if this feature is available for your use Station Control Password SCPW Your Station Control Password SCPW enables the following security features e Electronic Lock to prevent others from making calls from your IP Deskphone e password protected IP Deskphone features for example Personal Directory Redial List and Callers List Your system administrator defines your initial SCPW Contact your system administrator for detailed information To change your SCPW 1 Press the Services key once Services About the Avaya 1165E IP Deskphone 2 Press the Up Down keys to scroll and then highlight Password Admin WE 3 Press Enter 4 Use the dialpad to enter your password H at the prompt 5 Press the Up Down keys to scroll and highlight New Password E 6 Press E
26. for 1 hour before attempting to log in again or contact your system administrator to reset your password For more information see Security features on page 29 Additional phone features A successful login transfers all the features time date and tones to your Remote IP Deskphone from your Office IP Deskphone Your Virtual Office session expires after a fixed period of time determined by your system administrator Using Virtual Office on your Remote IP Deskphone Because the display characteristics including size vary from one IP Deskphone model to the next your Office Avaya 1165E IP Deskphone display is different on each Remote phone Figure 35 on page 196 shows an Avaya 1165E IP Deskphone logged in as a Remote phone to an Avaya 1165E IP Deskphone Office phone All the features appear as they do on your Office Avaya 1165E IP Deskphone Figure 35 Logged in to an Avaya 1165E IP Deskphone Figure 36 on page 197 shows an Avaya 1120E IP Deskphone logged in as a Remote phone to an Avaya 1165E IP Deskphone Office phone Fewer display lines are available on the 1120E so the display provides less information Additional phone features Figure 36 Logged in to an Avaya 1165E IP Deskphone using an Avayal120E IP Deskphone 47678 AutoDial 42888 45645 User 45645 Trans Conf Forward More Figure 37 on page 198 shows an Avaya 2050 IP Softphone logged in as a Remote phone to an Avaya 1165E IP Des
27. is for system administrator use only rtificate Inf The system administrator can use the Certificate Information menu to view certificate information This menu is for system administrator use only To access the Configuration menu press the Servi key twice and then select the Configuration submenu The Configuration menu offers the following choices displays the Configuration submenu Figure 30 Configuration submenu display pnostics Configuration Loci ri ip e 7 fa Network Configuration 2 Advanced Diag Tools The Network Configuration tool displays information that was configured when the IP Deskphone was installed This tool is for administrator use only Configuring Local Menu options To configure the WML Browser You will need information from your administrator in order to configure the browser Your administrator may have already configured this information for you 1 2 3 4 5 10 11 Press the Services key twice Enter the Admin password Select Network Configuration Scroll down to the WML Browser section If a proxy is required for the WML Browser in the Proxy field enter the WML proxy server IP address or DNS name For example www avaya com If a proxy is required for the WML Browser in the Port field enter the proxy server port to connect to In the Exceptions field enter any domains that you might need to access that should bypass the proxy server
28. key or highlight then press the Select soft key Send Results When the OK soft key is pressed the IP Deskphone attempts to process the selected file Figure 25 on page 117 shows a successful send operation Figure 25 Successful send operation Preferences File Manager Images E Press OK to select destination directory F Cancel Figure 26 on page 118 shows an unsuccessful send operation Figure 26 Failed send operation Preferences File Manager OTHER File send failed Can t allocate memory Sending an image file from a USB drive to the phone Use the following procedure to send an image file from the USB drive to the phone 1 Plug the USB flash drive into the phone s USB port 2 Press the Services key twice to open the Local Tools menu Press the 5 key on the dialpad to select File Manager from the Preferences menu 3 Select the USB Flash Drive device and press the Enter key The device directories files are displayed 4 Browse to select the file your image and press the Send soft key You are prompted to send file 5 Press the OK soft key at the confirmation prompt The image file is copied to the IP Deskphone s Images directory 6 Asuccess message is displayed explaining that the file has been copied Press OK Additional information This section provides additional information for the File Manager Configuring Local Menu options oo e To move up a dir
29. level press the Select soft key Table 12 Soft key description for attached USB drive Select Access the selected folder Delete Appears when file or directory is highlighted When the Delete is pressed one of the following occurs depending on what was highlighted 1 When a file is selected you are prompted to delete the file 2 When a folder is selected on the Avaya 1165E IP Deskphone you are prompted to delete all contents of the folder If you do not respond to the deletion prompt deletion is canceled in 15 seconds Note You cannot delete the folder 3 When a folder on the USB drive is selected you are prompted to delete the folder and the contents of the folder If you do not respond to the deletion prompt deletion is canceled in 15 seconds Configuring Local Menu options Table 12 Soft key description for attached USB drive Appears only when a file is selected Send Lal 1 When a file on the USB drive is selected you can press Send to copy this file to the Avaya 1165E IP Deskphone The destination folder is automatically selected based on the type of file For example JPG files are sent to the Images folder on the Avaya 1165E IP Deskphone When a file on the Avaya 1165E IP Deskphone is selected and no USB drive is attached an error displays on the screen Note Copying files from one location on the phone to another location on the Avaya 1165E IP Desk
30. messages to display on screen Table 14 lists error messages and describes actions to correct the causes Table 14 Troubleshooting Virtual Office Part 1 of 3 BIG IEN message Probable cause Actions Busy try again Remote IP Deskphone is active not idle Wait for remote IP Deskphone to become idle and try again ACD is logged in Log out of ACD IP Deskphone before initiating Virtual Office from another IP Deskphone Make Set Busy is inactive on ACD IP Configure Make Set Busy active on ACD IP entered Deskphone Deskphone Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper database administrator Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Additional phone features Table 14 Troubleshooting Virtual Office Part 2 of 3 BIG IENS message Locked from Login Probable cause Three failed attempts to enter the correct Station Control Password Actions Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Remote IP Deskphone Notify system Denied 1 has no Station Control administrator Password Permission Incorrect User I
31. of the following If the name of your headset appears in the Found box proceed to Step 7 If your headset is not displayed in the Found box select your headset from the list as follows a Press the Right navigation key one or more times to highlight the Found box Press the Enter key to start the edit mode b Press the Down navigation key to open the Found list Press the Up Down navigation keys to scroll and highlight your headset c Press the Enter key to select the headset and close the list Press the Enter key to exit edit mode Configuring Local Menu options 7 Press the Right navigation key one or more times to highlight the Pair button next to the Pair Device item and press the Enter key a Adialog box appears with the prompt Enter PIN b Use the phone dialpad to enter the PIN for the wireless headset and press the Enter key Check your headset documentation to find its PIN sometimes called a passkey Typically this value is 0000 Configuring Local Menu options Choose one of the following If the headset is successfully paired with your IP Deskphone proceed to Step 9 To verify that the pairing was successful ensure that the headset appears in the list next to the Paired item If pairing is successful the message Pair completed also appears at the bottom of the screen If the headset is not successfully paired with your IP Deskphone an error message appea
32. party Trans 1 Press the Transfer soft key The other party is put on hold and a dial tone sounds The LCD indicator light flashes steadily Hy 2 Dial the DN number to which you are ase transferring the call or use the Personal Directory Redial List or Callers List to select a number to dial Trans 3 When that number rings or a person answers press the Transfer soft key to connect the calling party To return to the original call if the transfer is incomplete If the person called is not available 2493 UF Lu press the line DN key next to the LCD indicator to reconnect to the original call While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To use Timed Reminder Recall Trans 1 Press the Transfer soft key The call is put on hold sng 2 Dial the number to which you are EEE transferring the call aaa Trans 3 Choose one of the following to start the recall timer or Press the Transfer soft key Replace the handset before the P s extension answers If the transfer is complete the recall timer stops If the transferred call is not answered your IP Deskphone rings Cr 2 1 Lift the handset to reconnect to the original caller While on an active call Trans 2 Choose one of the following meal Press the Transfer soft key and or repeat the t
33. setting using the navigation keys or USB mouse 2 Select a theme using the Left Right navigation keys or the USB mouse 3 Choose one of the following Select the Apply soft key to save changes Select the Cancel soft key to dismiss the changes Note You can select the colors of the soft key labels and text for a user provided background by selecting them from the themes and they will be applied even though the theme is not selected Using the Background Theme To use the background theme press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings 1 Select the Use Theme Background setting using the navigation keys or USB mouse By default the check box is selected 2 Use the Enter key or the USB mouse to clear or select the check box If you clear the check box the IP Deskphone uses the image you have selected or downloaded as the background of the IP Deskphone display If you select the check box the IP Deskphone uses the color theme background you have selected as the phone display background 3 Choose one of the following Select the Apply soft key to save changes Select the Cancel soft key to dismiss the changes Using Font Smoothing To use the font smoothing press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings Configuring Local Menu options 1 Select the U
34. the wireless headset is used Clear the check mark to use a wired headset This option is on V by default Double press the Headset key to open the Bluetooth Setup dialog box Press the Right navigation key to select the Paired item Configuring Local Menu options BURUCU Choose one of the following If the name of your headset appears in the Paired box proceed to Step 5 If more than one device is paired and your headset is not already displayed in the Paired box do the following a Press the Right navigation key one or more times to highlight the Paired box Press the Enter key to open edit mode b Press the Up Down navigation keys to open the list Press the Up Down navigations key to scroll in the list and highlight your headset c Press the Enter key to select the headset and close the box Press the Enter key to exit edit mode Press the Right navigation key one or more times to highlight the UnPair button next to the UnPair Device item Press the Enter key Your Bluetooth wireless technology headset is unpaired and removed from the Paired item list Your Bluetooth wireless technology headset is no longer paired with your IP Deskphone and the wired headset can be used To use the wireless headset again you must perform the pairing and activation procedure Configuring Local Menu options 5 File Manager The File Manager menu item provides access to files on the Avaya 1165E I
35. this can improve the appearance of some language s text on the display Use Outlined Font Changes the telephony screen font of the IP Deskphone to a white font with black outline Helps to make the text readable when a user provided background is enabled GEM Bold Font Controls whether the font in the Expansion Module s GEM is bolded or not Use Simple Icons Changes the line or feature key icons to ones similar to those on earlier IP Deskphones Note Changes you make to contrast in this menu are lost if the IP Deskphone is reset To avoid losing your changes Avaya recommends that you use the Contrast Adjustment control in the Telephone Options menu Note Changes to the GEM Bold Font or Use Simple Icons checkboxes can cause the attached Expansion Modules GEMs to reset after the Apply key is pressed This is normal and allows the Expansion Modules GEMs to refresh the display in a new format To adjust the display settings press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings Configuring Local Menu options Using the Contrast or Brightness settings To use the contrast or brightness settings press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings Note To increase the service life of the display set the brightness below 3 4 avoid using the Alway
36. to return to the caller on hold Use the Expand key to access applications managed through an external application server Note This feature requires an External Application Server Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset The Headset LED indicator located on the Headset key lights to indicate that the headset is in use Press the Headset key twice to open the Bluetooth Setup menu If the Bluetooth wireless technology is not enabled on your IP Deskphone this menu is not available Use the Goodbye key to terminate an active call About the Avaya 1165E IP Deskphone AVAYA R X_ AVAYA Copy Quit Shift Outbox Msg Inbox When a message is waiting the red Visual Alerter Message Waiting indicator lights Also when the ringer sounds this indicator flashes Note You may also hear an audio Message Waiting Indicator stutter or beeping dial tone when you go off hook When your Avaya 1165E IP Deskphone firmware is being updated the blue Feature Status Lamp indicator flashes To find out if additional features are supported for this lamp contact your administrator Press the Copy key to copy entries to your Personal Directory from other lists such as the Callers List Redial List and Corporate Directory Press the Quit Stop key to exit an active menu or dialog Pressing the Quit S
37. to use a headset or the Handsfree feature to operate your IP Deskphone while it is on hook To enable OnHook Default Path press the Services key select Telephone Options and then select On hook default path To enable OnHook Default Path 1 Press the Up Down navigation keys to highlight one of the following Handsfree enable Headset enable Configuring Telephone Options Enter 2 Choose one of the following Press the Select soft key or Enter key to save the default path and return to the Telephone Options menu Select Cancel Press the Cancel soft key to keep existing configurations Changing feature key labels The Change FeatureKey label option renames the label displayed next to each feature key or restores the default labels to the keys collectively or individually To rename feature key labels press the Services key select Telephone Options and then select Change FeatureKey label If the feature key label setting is password protected you must enter a password SCPW to change the feature key label If you enter an incorrect password an error message is displayed If you enter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password Note If a feature key is configured as an auto dial key the label does not change if the auto dial key configuration changes To rename the labels 1 Select t
38. use it in the same way as you would use a browser on a smartphone One or more tones may precede content displayed in the WML Browser There are two modes of content display normal and barge Normal display of content occurs if you are not actively using the phone barge display of content occurs at any time You configure your IP Deskphone to support the WML Browser including configuring a WML home page For more information see Configuration on page 125 Your administrator may have already configured the browser for you About the Avaya 1165E IP Deskphone When you access a WML page called a deck using the browser the pages called a set of cards download to your IP Deskphone The browser handles navigation between the cards in the downloaded deck After a card loads it can cause a timer to be activated When this timer expires the action defined on the card occurs When a card is active but you have not done anything on the card for a configurable amount of time an inactivity page can display if configured If you have a keyboard and mouse attached to your IP Deskphone you can use the mouse and keyboard on the WML page Use the mouse to navigate on the page and to select or activate items Use the keyboard to navigate and input text The WML Browser supports basic HTTP authentication If you connect to a WML page that requires authentication the browser leads you through the authentication steps When yo
39. you want to appear As you navigate the list each file image appears in the background as a preview of how it would look as the background image 2 Press the Select soft key For more information See Using the Background Theme on page 87 Diagnostics To access the Diagnostics submenu press the Services key twice and then select the Diagnostics submenu The Diagnostics submenu offers the following choices e 1 IP Set Information on page 121 2 Network Diagnostic Tools on page 121 e 3 Ethernet Statistics on page 121 e 4 IP Network Statistics on page 121 Configuring Local Menu options e 5 USB Devices on page 121 6 Advanced Diag Tools on page 124 e 7 DHCP Information on page 124 e 8 License Information on page 124 e 9 VPN Information on page 124 e 10 Certificate Information on page 125 Press the Return soft key at any time while working with tools in the Local Diagnostics submenu to return to the Local Diagnostics submenu Use the Return key in this way to quickly gather information and run tests without exiting and reentering the Local Tools menu For example you can check the Ethernet Statistics then press Return and enter the Network Diagnostics Tools to ping an IP address 1 IP Set Information The Network Configuration tool is used to view reports about IP set and DHCP operation This tool is for administrator use only 2 Ne
40. 01 Using Media Gateway 1000B 00005 203 Using Test Local Mode 2 0 cccccccve deere neew wom 204 Using Resume Normal Mode 24 204 Troubleshooting MG 1000B eee 205 Using Hospitality features 22002 eee 206 Configuring Automatic Wake Up 00005 206 Activating Message Registration 45 208 Using Maid Identification 00020 cee ee 209 Displaying Room Status ees uroer aeee e Accessing External Server Applications 213 Using Record On Demand key 22 2 0 00005 213 Using SAVE KEY ae Eee 214 Flexible Feature Codes FFCs 2000eeeeees 215 Quick Relerence viccciiseyiceeisce eva ieeuas savas 216 Feature Operation 2 cccccckcaneeeaaeneunee ce EEEN 216 LOQGNG txcceckdec sepeeiene tage Moko d dew a eee eee 217 Services and Telephone Options Menus 218 Regulatory and safety information 220 i EEE A A ee EE TET E ee eo re 222 DenAn regulatory notice for Japan 00005 223 Third Party Tes Seas eck see eed s rede seas ewes 224 Third Party Terms for UNIStim sw releases 4 1 thru 5 0 Jan 2010 Nov 2010 224 GAY ecuncevasmeenegereseecacetadtegnaectu ds 225 APCS O ck as heh KORA TEP Ee Ady Phebe ER s 232 PS E E T err oe ace TENT uenis EOG EERO TET STEREO SEEE E ET ET 236 LNG orei eienaar AAA 237 Kern_random TIETY OPET SETE Wenda gea
41. 1150E graphical grayscale Avaya 1165E IP Deskphone icons displays I Hold Ringing U Hold Ringing Can al Active Audio gs T i Hold Audio JD 4 Home a Q Business Extension Number Z Pager Voice gt Configuring Local Menu options Table 10 Standard Avaya Icons Part 4 of 5 IP Deskphones Freeformicon 1120E 1140E 1150E Avaya 1165E IP state graphical grayscale Deskphone icons displays Email Ea ia Wireless g Ak Internet address B http Set to Set Message g gt a Secured Trash can Inbox ets Outbox sta f Configuring Local Menu options Table 10 Standard Avaya Icons Part 5 of 5 IP Deskphones Freeformicon 1120E 1140E 1150E Avaya 1165E IP state graphical grayscale Deskphone icons displays Video H Other Misc 2 Language The Language setting in the Preferences menu configures the language used on the IP Deskphone display e The language can also be configured under the Telephone options menu See Configuring Telephone Options on page 56 To set the language using the Preferences menu press the Services key twice to open the Local Tools menu and press the 2 key on the dialpad to select 2 Language To select the language using the Language dialog 1 Press the Up Down navigation keys to scroll and highlight the desired language fo
42. 2 Internal Call Forward 159 Interrupted dial tone 246 L Language 93 Language display 60 Last Number Redial 140 Line DN key 16 Local Diagnostics 121 Local Dialpad Tone 62 Local Menu options 79 Local Mode 203 M Maid Identification 209 Make Set Busy 169 Malicious Call Trace 152 Media Gateway 1000B 203 Meet me page 181 Message Inbox key 19 Message key 246 Message Registration 208 Message waiting indicator 19 248 More key 16 Mute key 17 N Navigation keys 17 246 Network Configuration 125 Normal Mode 203 O Off hook 246 Off hook dialing 129 Onhook Default Path 73 On hook dialing 130 Outline Font 88 Override a busy signal 180 P Paging tone 246 Personal Directory 134 Place a call on hold 145 Predial feature 136 Privacy Release 180 Q Quit Stop key 19 R Radio Page 181 Record a Calling Party Number 151 Redial List 134 136 Regulatory and safety information 216 220 Remote Call Forward 160 Resume Normal Mode 204 Ring Again 138 Ring type 74 Ringback ring tone 246 Room Status 210 S Screensave 85 Secure your telephone 162 Security features 29 Self labeled line programmable feature keys 16 Services key 20 247 Shared Directory Numbers 247 Shift Outbox key 19 Speaker key 17 Special dial tone 247 Special Prefix code SPRE 247 Speed Call 140 Station Control Password SCPW 29 247 Status Messages 247 Switchhook 248 System or Switch 248 T Telephone controls
43. 2 Language on page 93 e 3 Headsets on page 94 e 4 Bluetooth on page 98 e 5 File Manager on page 111 6 Background on page 119 1 Display Settings The Display Settings menu provides control of the items related to the display such as the contrast and brightness settings the duration of the backlight the color theme used on the IP Deskphone and the bolding of the Expansion Module font You can review the changes in the display before saving them The following table describes the items in the Display Settings Table 9 Display Settings functions Part 1 of 2 Tool Description Contrast Sets the contrast of the display Brightness Sets the brightness of the display Backlight Sets the duration for which the backlight remains on when the IP Deskphone is idle Slideshow Sets the delay time for the slideshow to begin after the IP Deskphone is idle Display Dim Enabled When the backlight timer expires the display dims instead of turning completely off Theme Allows the selection of a predefined theme for the display Configuring Local Menu options Table 9 Display Settings functions Part 2 of 2 Tool Description Use Theme Background The background image of the color theme is used instead of a user provided background Uncheck this if you want to use a user provided background Use Font Smoothing Makes the font curves appear smoother Disabling
44. 65E IP Deskphone User Guide Note The Services menu contains the Telephone Options Password Admin Virtual Office and MG 1000B menus Some options are not available on all Avaya 1165E IP Deskphones Consult your system administrator Quick Reference Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modificati
45. 65E IP Deskphone using any of the following Using Off hook dialing on page 129 Using On hook dialing on page 130 Using handsfree dialing on page 131 Using the Directory applications on page 133 Using Predial on page 136 Using AutoDial on page 137 Using Ring Again on page 138 Using Last Number Redial on page 140 Using Speed Call on page 140 Using System Speed Call on page 141 Using HotLine on page 142 Using intercom calling on page 142 Using Off hook dialing Use these steps to make a call by lifting the handset before dialing C a 1 Lift the handset aaa 2 Dial the number Making a call ec a or Goodbye Using On hook dialing 3 To terminate the call choose one of the following Return the handset to the cradle Press the Goodbye key Use these steps to make a call by dialing before lifting the handset or Goodbye 1 Leave the handset in the cradle Press the line DN key When the dial tone sounds dial the number When the called party answers lift the handset To terminate the call choose one of the following Replace the handset into the cradle Press the Goodbye key Making a call Using handsfree dialing Use handsfree dialing to use a built in microphone and speaker or a headset instead of the handset While on an active call you can switch between handse
46. AVAYA Avaya 1165E IP Deskphone User Guide Avaya Communication Server 1000 Document Status Standard Document Version 04 01 Part Code NN43101 102 Date March 2013 AVAYA 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or relia
47. CD indicator turns off For multiple conferees repeat Steps 1 and 2 until all conferees are disconnected Then press the Goodbye key Using Group Call Use the Group Call feature to automatically call members of a predefined group one at atime until all members answer To call group members Car d 1 Lift the handset GroCl G 2 Press the Group Call key or enter the Group Call FFC The feature automatically calls all group members The icon flashes until all members answer The phone numbers of the group members appear on the display as they answer When the last person answers the Group Call indicator lights steadily Talking with more than one person To answer a group call To end a group call Goodbye When a person in your group is ona conference call or another group call they are not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold Lift the handset Note the following about notification tones Ifyou are on a call and receive three 10 second tones this is the notification of a group call on your current extension Ifyou are on a call on another line when a group call is made you receive a long tone through the handset or speaker If you are already on a conference call or another group call you do not receive notification of a group call Press the Goodbye
48. D Enter correct User ID Denied 3 entered Remote IP Deskphone Notify system has no Station Control administrator Password Permission Incorrect User ID Enter correct User ID Denied 4 entered Attempt to log in to a Go to an Avaya 1120E remote Avaya 1120E IP IP Deskphone Avaya Deskphone Avaya 1140E IP Deskphone 1140E IP Deskphone or Avaya 2050 IP or Avaya 2050 Softphone and try IP Softphone from an again or consult your Avaya 1165E IP Deskp local system hone some restrictions administrator apply Permission Incorrect User ID Enter correct User ID Denied 6 entered Incorrect Station Control Password entered Select Retry and try again with the correct Station Control Password Additional phone features Table 14 Troubleshooting Virtual Office Part 3 of 3 Displayed Probable cause Actions message Server Network problem Notify system Unreachable 1 administrator if the problem persists Server Network problem Notify system Unreachable 2 administrator if the problem persists VOUD Remote IP Deskphone_ Notify the system configured on TN does not have VOUA administrator Class of Service Using Media Gateway 1000B The Media Gateway 1000B MG 1000B provides a means of extending CS1000 features to one or more remotely located branch offices using the Branch Office feature A branch office is a remote location in the network where IP Deskphon
49. Deskphone CAUTION Your Avaya 1165E IP Deskphone is designed for use in an indoor environment only Connecting the components of the IP Deskphone WARNING Your 1165E IP Deskphone is shipped with the base locked in position To avoid damaging your IP Deskphone pull up on the wall mount lever located just under the Handsfree key to release the base and gently rotate the base away from the IP Deskphone Appendix Connecting the components Figure 40 Release the Avaya 1165E IP Deskphone from the stand Tilt lever Use the following steps to connect the components of your IP Deskphone 1 Remove the stand cover Pull upward on the center catch as indicated in preceding figure and remove the stand cover The cable routing tracks are now accessible Appendix Connecting the components Figure 41 Remove the stand cover Tilt Lever Button Center Catch 2 Your Avaya 1165E IP Deskphone can be powered by standard IEEE 802 3af Power over Ethernet PoE or by AC power If using PoE where power is delivered over the LAN cabling infrastructure to the phone IEEE 802 3af you do not require an AC adapter To use local AC power use only the Avaya approved Global Power Supply NTYS17xxE6 and country specific IEC cable which are ordered separately If using local power connect the global power supply to the AC adapter jack in the bottom of the IP Deskphone Form a small bend in the cable and then threa
50. Deskphone Use the Electronic Lock feature to prevent others from making calls from your IP Deskphone The Electronic Lock feature is controlled using your Station Control Password SCPW To change your Station Control Password refer to Security features on page 29 To lock your IP Deskphone C a 1 Lift the handset aaa 2 Dial the Electronic Lock Activate FFC 3 Dial your Station Control Password While away from your desk Goodbye 4 Choose one of the following Ifdialing locally press the Goodbye key Ifdialing the FCC remotely dial your DN To unlock your IP Deskphone Goodbye or 1 Lift the handset 2 Dial the Electronic Lock Deactivate FFC 3 Dial your Station Control Password 4 Choose one of the following If dialing locally press the Goodbye key lf dialing the FCC remotely dial your DN Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people e Using the Call Join feature on page 164 e Setting up a conference call on page 164 e Using Conferee Selectable Display on page 166 e Using Group Call on page 167 Using the Call Join feature Use the Call Join feature to connect a call to a current active call This connection creates a conference between the two callers and yourself To connect a call on hold on a differen
51. HE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program and you Third party terms want it to be of the greatest possible use to the public the best way to achieve this is to make it free software which everyone can redistribute and change under these terms To do so attach the following notices to the program It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty and each file should have at least the copyright line and a pointer to where the full notice is found one line to give the program s name and an idea of what it does Copyright C yyyy name of author This program is free software you can redistribute it and or modify it under the terms of the GNU General Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Also add information on how to contact you by electronic and paper mail If th
52. Message Indicator lamp to flash To answer a call Choose one of the following four options cad Lift the handset T or e Press the Handsfree button located on a the left side of the IP Deskphone or TTE or On e Press the Headset key if a headset is connected to your IP Deskphone While on an active call While on an active call You can use the following features during an active call Placing a call on hold on page 145 Transferring a call on page 146 Using Timed Reminder Recall on page 147 Using Attendant Recall on page 148 Using Call Park on page 148 Recording a Calling Party Number on page 151 Displaying incoming calls on page 151 Tracing a malicious call on page 152 Placing a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line To retain the original call put it on hold and then answer the second call To place a call on hold Press the Hold key The LCD indicator flashes beside the line on hold Hol Hola Note f Automatic Hold is enabled the active call is automatically put on hold when you answer the second call To retrieve a call on hold 2493 iB Press the line DN key beside the flashing LCD indicator While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person To transfer a call to a third
53. N NOTICE National Center for Biotechnology Information Third party terms This software database is a United States Government Work under the terms of the United States Copyright Act It was written as part of the author s official duties as a United States Government employee and thus cannot be copyrighted This software database is freely available to the public for use The National Library of Medicine and the U S Government have not placed any restriction on its use or reproduction Although all reasonable efforts have been taken to ensure the accuracy and reliability of the software and data the NLM and the U S Government do not and cannot warrant the performance or results that may be obtained by using this software or data The NLM and the U S Government disclaim all warranties express or implied including warranties of performance merchantability or fitness for any particular purpose Please cite the author in any work or product based on this material a a a ee ee A Authors Anton Butanayev Denis Vakatov Vladimir lvanov END OF TERMS AND CONDITIONS GNU The following component is licensed under the GNU General Public V2 license libstdc Copyright C 1989 1997 1998 1999 Free Software Foundation Inc GNU General Public V2 License GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330
54. Note lf you can locate the existing provisioning server address write it down so you can refer to it after you complete this procedure then A8 Virtual Private Network click Yes Observe the Provision or TFTP IP address as shown in Figure 14 on page 49 This is the IP Address of your PC running the Wizard tool Use the IP Deskphone keypad to enter the Provision or TFTP IP address of the provisioning server Note To enter a dot period when entering an IP address using the IP Deskphone keypad press the 1 key repeatedly or you can double press the asterisk key Figure 14 Prepare Phone for Configuration Input Provisioning Server IP address Avaya Phone VPN Configuration Wizard Eg Steps Prepare Phone for Configuration Input provisioning server IP address Select item Provision TFTP IP Use the phone keypad to input your IP address as it appears below 1 Welcome amp language selection 2 Equipment Setup 3 Locate data files 4 Prepare phone for configuration Press the Apply softkey on the phone to start firmware 5 Autodiscover phone update 6 Configure phone Updating firmware 7 Confirmation amp finish LLL LLL finia Wait for your phone to restart before going to the next step Back Cancel OR If you cannot locate the Provisioning Server address contact your system administrator to obtain the IP address and follow the administrator ins
55. P Deskphone and access to files on the USB drive if one is attached The screen that appears depends on whether a USB drive is attached If a USB drive is not attached a screen appears that lets you browse the contents of the file system on the IP Deskphone From this screen you can also delete files that are on the phone For more information see Accessing the files on the Avaya 1165E IP Deskphone on page 111 If a USB device is attached a screen appears that lets you browse the contents of the file system on the IP Deskphone and an attached USB drive You can copy images to and from a USB drive to your IP Deskphone You can delete files from the IP Deskphone as well as from the USB drive when using the file manager Accessing the files on the Avaya 1165E IP Deskphone Use the following procedures to access the files on the Avaya 1165E IP Deskphone or an attached USB device To access files without USB drive attached to the phone 1 Select File Manager from the Preferences menu of the Avaya 1165E IP Deskphone 2 Highlight the Phone directory and click the Select soft key Configuring Local Menu options Figure 22 File Manager Device Selection dialog no USB device Preferences File Manager Select Device Phone 3 Press the Up Down navigations key to scroll the list and highlight the folder that you want to access 4 Doone of the following Press the Select soft key to access the selected folder
56. SSL Project for use in the OpenSSL Toolkit http Awww openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Original SSLeay License Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL Third party terms This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distr
57. TABILITY FITNESS FORA PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS INNO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Except as contained in this notice the name of a copyright holder shall not be used in advertising or otherwise to promote the sale use or other Third party terms dealings in this Software without prior written authorization of the copyright holder END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license Libpng 1 2 37 June 4 2009 Libpng License This copy of the libpng notices is provided for your convenience In case of any discrepancy between this copy and the notices in the file png h that is included in the libpng distribution the latter shall prevail COPYRIGHT NOTICE DISCLAIMER and LICENSE If you modify libpng you may insert additional notices immediately following this sentence libpng versions 1 2 6 August 15 2004 through 1 2 34 December 18 2008 are Copyright c 2004 2006 2008 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 2 5 with the following individual added to the list of Contributing Authors Cosmin Truta libpng versions 1 0 7 July 1 2000 through 1 2 5 Oc
58. Telephone Options 2 Choose one of the following Enter an Press the Select soft key or Enter key to save the configuration Select Cancel Press the Cancel soft key to keep existing configurations Configuring Local Menu options Configuring Local Menu options Note Many of the options discussed in this section are for administrator use only Do not make any changes unless instructed by an administrator Your system administrator can establish a password for the Local Tools menu When the password is enabled a password prompt dialog box appears when you attempt to access this menu If this happens contact your system administrator Your Avaya 1165E IP Deskphone has both local and server based options Press the Services key twice or right click the mouse on the idle screen to access the Local Tools menu which is organized into the following submenus and can be scrolled through using the left or right navigation keys or the USB mouse e Preferences submenu on page 81 e Diagnostics on page 120 e Configuration on page 125 e Locks on page 127 If amenu entry has a number in front of it you can select that entry by pressing the associated key on the dialpad For example in the Local Tools Preference menu you can choose the Bluetooth Setup item by pressing 4 The function of some keys on the IP Deskphone varies depending on the situation The key functions in the menus are descr
59. The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers To use the Personal Directory press the Directory key and select Personal Directory For more information on how to configure and use the Personal Directory refer to Using the Personal Directory on page 186 Making a call To make a call using the Personal Directory 1 Press the Up Down navigation keys to scroll and highlight a name in the Personal Directory 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers After 100 callers have been stored each additional caller overwrites the oldest entry To use the Callers List press the Directory key and select Callers List For information on how to configure and use the Callers List see Using the Callers List on page 189 To make a call using the Callers List F 1 Press the Up Down navigation keys to joj scroll and highlight a name in the i Callers List Note f the caller name is not defined then only the telephone number is displayed 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Making a
60. YA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009 The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage Nortel Products located at http support avaya com licenseinfo under the link Heritage Nortel Products For Heritage Nortel Software Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the exte
61. a work based on the Program and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty or else saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate wo
62. ased on magnetic or optical media from Unicode Inc the sole remedy for any claim will be exchange of defective media within 90 days of receipt Limitations on Rights to Redistribute This Code Unicode Inc hereby grants the right to freely use the information supplied in this file in the creation of products supporting the Unicode Standard and to make copies of this file in any form for internal or external distribution as long as this notice remains attached END OF TERMS AND CONDITIONS Wchar functions The following component is licensed under wchar functions license Wchar functions Wchar functions License Copyright c 1990 1991 1993 The Regents of the University of California All rights reserved A Copyright c lt YEAR gt lt OWNER gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Third party terms Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the lt ORGANIZATION gt nor the names of its contributors may be used to endorse or promote products derived from this software without specific p
63. at Group 42 Inc For the purposes of this copyright and license Contributing Authors is defined as the following set of individuals Andreas Dilger Dave Martindale Guy Eric Schalnat Paul Schmidt Tim Wegner The PNG Reference Library is supplied AS IS The Contributing Authors and Group 42 Inc disclaim all warranties expressed or implied including without limitation the warranties of merchantability and of fitness for any purpose The Contributing Authors and Group 42 Inc assume no liability for direct indirect incidental special exemplary or Third party terms consequential damages which may result from the use of the PNG Reference Library even if advised of the possibility of such damage Permission is hereby granted to use copy modify and distribute this source code or portions hereof for any purpose without fee subject to the following restrictions 1 The origin of this source code must not be misrepresented 2 Altered versions must be plainly marked as such and must not be misrepresented as being the original source 3 This Copyright notice may not be removed or altered from any source or altered source distribution The Contributing Authors and Group 42 Inc specifically permit without fee and encourage the use of this source code as a component to supporting the PNG file format in commercial products If you use this source code in a product acknowledgment is not required but would b
64. ate and time format 44 61 Accessing display diagnostics 62 Choosing a local dialpad tone quia eee wa 62 Viewing IP Deskphone information 63 Boole ea Oe ee ee eee er T 64 Configuring Gall Log Options 22 42c000i002aeeeanen BB Ghoosing amp MM typa 2 ac sonic de ieteseaegieeday ded 71 Enabling or disabling Call Timer 72 Enabling OnHook Default Path 73 Changing feature key labels nnna anaana aaa 74 Configuring the name display format TEET sew TO Configuring Live Dial Pad 0 00 77 Configuring Local Menu options 25055 79 Preferences submenu suc edsedadeivedsieadevedes eons 81 1 Display Settings Eee ais re ce 82 2 Languag oo icrrircirrieri ireti enkar erniet 93 av te OU oai piwa ia toa on tik dele ech a i A 94 4 Bluetooth re eee TENETE TYT TOTT TTET e 98 6 Fle Managel 205 5 2s Fein cons Heder a 111 0 BACKOrOUNI 5 cvctade depp ae dana deals ih de deh hi dae ea na 119 Diagnostics TEET T IETT EEE TEE EEE TTET 120 1 IP Set Iniormation ieesa ss QnGw Sass Modder eadods 121 2 Network Diagnostic Tools 5 121 2 Ethernet Statistics cicscecxecaestiogsasendams 121 4 IP Network Statistics 0 0 0 0 cee eee 121 5 USB DevicOs pure cenxeaas piper aaa eee nears lt 21 6 Advanced Diag Tools 00 eee eee 124 7 DHCP Informat
65. atically place a call to you at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call Ca 1 Lift the handset H 2 Dialthe Automatic Wake Up Request EE FFC aaa H 3 Dial the Automatic Wake Up time in a HA 24 hour time format hhmm A tone sounds to confirm your entered time To enter the time in a 24 hour time format enter the hours followed by the minutes For example to set the time to 7 30 a m enter 0730 to set it to 9 45 p m enter 2145 Ler 4 Press the Goodbye key Goodbye Using Hospitality features To cancel an Automatic Wake Up call Cr 2 Goodbye 1 Lift the handset 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key To verify the time for the Automatic Wake Up call Goodbye 1 Lift the handset Dial the Automatic Wake Up Verify FFC Dial the Automatic Wake Up time ina 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds To enter the time in a 24 hour time format enter the hours followed by the minutes For example to set the time to 7 30 a m enter 0730 to set it to 9 45 p m enter 2145 Press the Goodbye key Using Hospitality features Activating Message Registration Use the Message Registration feature to read change or reset mete
66. aya 1165E IP Deskphone Configuring Local Menu options To access the Avaya Mobile Headset Adapter MHA properties Headset type and Backlight options press the Services key twice to open Local Tools and press the 3 key on the dialpad to select 3 Headsets Note The Headset type and Backlight options can be modified only when the MHA is attached Table 11 describes the features of the Avaya Mobile Headset Adapter Table 11 Avaya Mobile Headset Adaptor elements and functions Function Key Answer key Press to answer an incoming call If there is no incoming call the Avaya 1165E IP Deskphone selects a line and you hear a dial tone This is also referred to as Off hook Release Goodbye key This is also referred to as On hook Mute key Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation Volume key Use the Volume buttons to increase or decrease the volume of the headset Backlight The backlight illuminates when you connect your headset to the Avaya 1165E IP Deskphone 4 Bluetooth Your Avaya 1165E IP Deskphone is equipped with a radio system to support Bluetooth wireless technology enabled headsets Double press the Headset key to open the Bluetooth Setup dialog box You must be familiar with the operation of the navigation keys to work in the Bluetooth Setup dialog box See the Navigation keys description Configuring L
67. bility of any linked websites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions thereto Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVA
68. ble all tones Short Click to enable a single tone for all keys DTMF to turn ona separate DTMF tone for each key 2 Choose one of the following Select Cancel Press the Select soft key or Enter key to save the tone selection and or ea return to the Telephone Options Enter menu Press the Cancel soft key to keep existing configurations Viewing IP Deskphone information The Set Info option displays the following IP Deskphone specific information e General Info Set IP Info e Ethernet Info Server Info e Location Info e Encryption Info To view IP Deskphone information press the Services key select Telephone Options and then select Set Info Configuring Telephone Options To view IP Deskphone information 1 Press the Up Down navigation keys to scroll through the list to view IP Deskphone information Select 2 Press the Select soft key or Enter key to view the highlighted information Enter 3 Press the Up Down navigation keys to scroll through the information Cancel 4 Press the Cancel soft key to return to el the previous menu Diagnostics The Diagnostics option displays the following IP Deskphone specific information e Diag Tools e EtherStats e IP Stats e RUDP Stats QOS Stats This menu is for administrator use only Configuring Telephone Options Configuring Call Log Options The Call Log Options screen displays the followin
69. bled Diagnostics USA Devices Ha Poet Dihed Lancel 2 If the USB port is enabled then you can attach any USB 1 1 or 2 0 compliant devices to the IP Deskphone and the display shows what USB devices are attached to the IP Deskphone even if the device is not supported by the Avaya 1165E IP Deskphone or if the device type is locked Locked devices do not function on the IP Deskphone even if they are enumerated Your administrator selects what USB devices can be used on the IP Deskphone If certain USB devices are locked that is they cannot be used then the screen displays that information See Figure 29 on page 124 for information on the available locks Configuring Local Menu options Figure 29 USB Devices locked devices Diagnostics USB Devices Root Hub Fort 0 Hub Fart Q r Fart 1 Fort 2 6 Advanced Diag Tools The Advanced Diag Tools are available to the Avaya support organization to configure the auto recovery function and remote access This tool is for system administrator use only 7 DHCP Information The system administrator can use the DHCP Information menu to view license information This menu is for system administrator use only 8 License Information You can use License Information menu to view license information This menu is for administrator use only 9 VPN Information The system administrator can use the VPN Information menu to view VPN information This menu
70. casts these messages which can be used to inform you of events like company news meeting reminders and weather bulletins The message can be preceded by an audio alert a series of beeps The Avaya 1165 IP Deskphone supports the following special messages e display content in the form of a WML web page is displayed on a WML browser on the IP deskphone About the Avaya 1165E IP Deskphone e text a single line of text displays If the message is too long for the display the message is truncated you see an ellipsis and you cannot see the rest of the message e audio an audio message streams to the telephone When an audio message starts the Interrupt Screen displays While the audio message plays you can switch to your handset or headset to listen to the message Depending on the priority of the message the message can barge in during an active telephone call during an incoming call alert or when another message is playing You can also cancel the audio using the following methods e if listening on the speaker pressing the Handsfree key e if listening on the handset placing the handset on hook e if listening on the headset pressing the Headset key e by pressing the Cancel soft key by pressing any Line or Feature key WML Browser support The Avaya 1165 IP Deskphone includes a WML Browser This browser supports the display of WML pages containing text and images from your administrator You can also
71. ch office Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality If you do not use the Resume Normal Mode command after testing the IP Deskphone automatically returns to Normal Mode in 10 minutes 1 Press the Services key i Services 2 Press the Up Down navigation keys to scroll and highlight Resume Normal Mode af Additional phone features uez 3 Press Enter the IP Deskphone registers back to the main office Troubleshooting MG 1000B The MG 1000B can cause error messages to display on screen Table 15 lists error messages and describes actions to correct the causes Table 15 Troubleshooting MG 1000B Display message Probable cause Actions Local Mode Test Local Mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unable to Notify system find end point from administrator Branch User ID Invalid ID 1 Local Mode Branch User ID not Notify system found in any administrator equipped Terminal Invalid ID 2 Number TN Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your IP Deskphone you can program the system to autom
72. configure from the drop down list c Click Next 17 When the Configure phone window appears as shown in Figure 17 on page 53 click Configure phone to initiate the provisioning session that configures the VPN feature on the IP Deskphone Virtual Private Network Figure 17 Configure Phone Window Avaya Phone VPN Configuration Wizard eg Steps Configure phone Click the Configure Phone button to start configuring 1 Welcome amp language selection your pk 2 Equipment Setup sata 4 Prepare phone for configuration Phone configuration complete 5 Autodiscover phone OUDAGAAAADUDA MARMARA DARGA HB NA ERNE 100 6 Configure phone The progress bar displays the percent complete of the provisioning file transfer Configuring phone is displayed during the file transfer 18 When Phone configuration complete is displayed click Next The Confirmation amp Finish window appears See Figure 18 on page 54 Virtual Private Network Figure 18 Confirmation amp Finish Avaya Phone VPN Configuration Wizard eg Steps Confirmation amp Finish To ensure that the phone has been successfuly configured 1 Welcome amp language selection check for the following indi 2 Equipment Setup Look for basic information on the phone screen such as 3 Locate data files a time system 4 Prepare phone for configuration y seksane 5 Autodiscover phone Lift the handset and listen
73. ctive call Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls If the text message exceeds the available display area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Terms you should know Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your IP Deskphone Message Inbox A fixed key on your Avaya 1165E IP Deskphone that connects to your voice messaging system when the key is pressed Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the IP Deskphone or d a line is automatically selected for an outgoing call Paging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Power over Ethernet PoE Power over Ethernet PoE technology is used for wired Ethernet LANs local area networks It allows electrical current necessary for the operation of devices to be carried by data cables Ringback ring tone A sound indicating that a call you have made is ringi
74. d party terms 2 If only executable code is distributed then the accompanying documentation must state that this software is based in part on the work of the Independent JPEG Group 3 Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences the authors accept NO LIABILITY for damages of any kind These conditions apply to any software derived from or based on the IJG code not just to the unmodified library If you use our work you ought to acknowledge us Permission is NOT granted for the use of any IJG author s name or company name in advertising or publicity relating to this software or products derived from it This software may be referred to only as the Independent JPEG Group s software We specifically permit and encourage the use of this software as the basis of commercial products provided that all warranty or liability claims are assumed by the product vendor END OF TERMS AND CONDITIONS Terms you should know Terms you should know Avaya Communication Server 1000 Your office communication system Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and phone number The system must have CPND enabled Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Category 5e Cat5e Most
75. d press the Cancel soft key Lift the handset and enter the Internal Call Forward Deactivate FFC To reinstate Call Forward to the same number IntForward w IntForward w Press the Internal Call Forward key twice Using Remote Call Forward Use the Remote Call Forward feature from any IP Deskphone other than your own to forward calls to any IP Deskphone To activate Remote Call Forward Cr d 1 2 Lift the handset If you are calling from an IP Deskphone outside the system dial your direct system access number and wait for the dial tone Dial the Remote Call Forward Activate FFC to activate the feature While away from your desk Dial your Station Control Password A dial tone sounds Choose one of the following Dial your DN To forward calls to the previous call forward phone number press the key Do not perform Steps 6 and 7 Dial the number to which you are forwarding calls If calls are forwarded to an invalid number a fast busy signal sounds Press the key To deactivate Remote Call Forward Lift the handset If you are calling from an IP Deskphone outside the system dial the direct system access number and wait for the dial tone Dial the Remote Call Forward Deactivate FFC While away from your desk aaa 4 Dial your Station Control Password naa 5 After you hear the dial tone dial your EEE DN 6 Press the key Securing your IP
76. d the adapter cord through the channels in the stand Appendix Connecting the components Install the handset Connect the end of the handset cable with the short straight section into the handset Connect the end of the handset cable with the long straight section to the back of the IP Deskphone into the RJ 9 handset jack marked with the symbol Form a small bend in the cable and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side in the Handset cord exit in the stand base Install the headset optional If you are installing a headset plug the connector into the RJ 9 headset jack marked with the symbol on the back of the IP Deskphone and thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel marked with the symbol Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of your IP Deskphoneusing the RJ 45 connector marked with the symbol and thread the network cable through the channel marked with the symbol If you are connecting your PC through the IP Deskphone you require a second CAT 5e or CAT6 cable Only one cable is included with the Avaya 1165E IP Deskphone package Install the Ethernet cable connecting the PC to the IP Deskphone optional Connect one end of the PC Ethernet cable to your IP Deskphone using the RJ 45 connector marked with the symbol an
77. d thread it through the channel marked with the symbols Connect the other end to the LAN connector on the back of your PC Install additional cables If applicable plug in optional USB devices Connect the Ethernet cable to the LAN Ethernet connection If you are using a global power supply plug the global power supply into an AC outlet Appendix Connecting the components Figure 42 Cable routing tracks and mounting holes Method B Method A Wall mount your IP Deskphone optional Your Avaya 1165E IP Deskphone can be mounted either by Method A using the mounting holes on the bottom of the IP Deskphone stand or Method B using a traditional style wall mount box with RJ 45 connector and 15 cm 6 inch CAT5e cable not provided Complete steps 1 7 as needed before you wall mount your IP Deskphone Method A Press the wall mount lever and pull the IP Deskphone away from the stand Using the stand cover the part you removed in step 1 mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the IP Deskphone Four small pins on the bottom of the stand cover make marks on the wall Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 mm 1 8 inch from the wall and then install the IP Deskphone stand mounting holes over the screw heads You may 10
78. de go to Step 2 Press the RingAgn soft key to automatically dial the number To deactivate Ring Again before notification Choose one of the following Press the RingAgn soft key a second time Press the Ring Again Deactivate FFC Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Choose one of the following To redial using the handset Ca a a Lift the handset 2498 b Press the line DN key or To redial without lifting the handset press the line DN key twice the last number dialed is automatically redialed 2498 a Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code to store edit and automatically dial frequently called phone numbers To store a Speed Call number SpcCtl 1 Press the Speed Call Controller soft key The triangular icon flashes indicating programming mode Making a call SpcCtl To make a Speed Call N At the prompt Enter a one two or three digit code 0 999 If required dial the access code Enter the phone number internal external or long distance number Press the Speed Call Controller soft key again to save the code and number The flashing icon turns off Lift the handset Press the Speed Call Controller soft key Dial the S
79. dial List Delete 1 Press the Delete soft key 2 Choose one of the following soft keys Yes to delete the entire Redial List Yes No meal or Cs No to return to the previous screen Additional phone features Using Virtual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls and all your office IP Deskphone features to a remote IP Deskphone Virtual Office makes this possible by allowing you to use another IP Deskphone the Remote phone to log in to your own home or office IP Deskphone the Office phone After you log in you can access the DNs autodial numbers key layout feature keys and voicemail features that are configured on your own home or office IP Deskphone To use Virtual Office you need your DN and preconfigured Station Control Password SCPW You must activate Virtual Office on your Office phone before you can connect to it from a Remote phone See Logging in to Virtual Office on page 194 Consult your system administrator to verify if the Virtual Office feature is available for your use You can use an IP Deskphone as a Remote phone to connect to your Avaya 1165E IP Deskphone even if it is a different IP Deskphone model Table 13 shows the IP Deskphones on which you can use Virtual Office to connect to your Avaya 1165E IP Deskphone Table 13 Virtual Office connection availability Possible to log in to the Using IP Des
80. dler This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions Third party terms 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software ina product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler END OF TERMS AND CONDITIONS Curl The following component is licensed under curl license Curl 7 15 1 Curl License COPYRIGHT AND PERMISSION NOTICE Copyright c 1996 2010 Daniel Stenberg lt daniel haxx se gt All rights reserved Permission to use copy modify and distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this permission notice appear in all copies THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHAN
81. e Making a call using the Redial List on page 136 Making a call using the Corporate Directory This feature is not available on all phones Contact your system administrator to find out if this feature is available for your use The Corporate Directory feature provides an alphabetical list of entries using last names You can search by name view additional information on each entry and dial Corporate Directory numbers To use the Corporate Directory press the Directory key and select Corporate Directory To search for a specific number HH 1 When prompted use the dialpad to enter zaa the desired name in the last name first name format Making a call Search 2 Press the Search soft key to find the desired name If the search is successful the first match appears on the screen 3 Choose one of the following Dial Press the Dial soft key to dial the m resulting number If there is no match to the search query start a new search or change Cancel the information in the initial search Press the Cancel soft key to exit without dialing To scroll to a specific number 1 Press the Up Down navigation keys to scroll and highlight a name in the Corporate Directory 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Making a call using the Personal Directory
82. e appreciated A png_get_copyright function is available for convenient use in about boxes and the like printf s ong_get_copyright NULL Also the PNG logo in PNG format of course is supplied in the files pngbar png and pngbar jpg 88x31 and pngnow png 98x31 Libpng is OSI Certified Open Source Software OSI Certified Open Source is a certification mark of the Open Source Initiative Glenn Randers Pehrson glennrp at users sourceforge net December 18 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed under kern_random license Kern_random Copyright Theodore Ts o 1994 1995 All rights reserved Kern random License Third party terms This code is derived from software contributed to Berkeley by Chris Torek Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of
83. e 1 key on the dialpad to select 1 Display Settings 1 Select the Use Simple Icons setting using the navigation keys or USB mouse 2 Use the Enter key or USB mouse to toggle the check box Enable check box to enable display of traditional icons on Telephony screen Clear check box to enable display of new icons on the telephony screen 3 Choose one of the following options Select the Apply soft key to save the changes Select the Cancel soft key to dismiss the changes Table 10 compares the new Avaya 1165E IP Deskphone icons to the simple icons Simple icons are listed under IP Deskphones 1120E 1140E 1150E graphical grayscale displays column Table 10 Standard Avaya Icons Part 1 of 5 IP Deskphones Freeformicon 1120E 1140E 1150E Avaya 1165E IP state graphical grayscale Deskphone icons displays l idle IB U Idle a E I Ring iB Configuring Local Menu options Table 10 Standard Avaya Icons Part 2 of 5 IP Deskphones Freeformicon 1120E 1140E 1150E Avaya 1165E IP state graphical grayscale Deskphone icons displays U Ring z IE l Active a U Active ka I Hold ai I U Hold a I Group Listen ae tE U Group Listen Feature Active B V Feature Inactive amp Configuring Local Menu options Table 10 Standard Avaya Icons Part 3 of 5 Free formicon state IP Deskphones 1120E 1140E
84. e a voice call Cone 1 Lift the handset VceCall eee 2 Press the Voice Call key and make the announcement 3 Press the Goodbye key Goodbye Additional call features To respond to a voice call Oa Your IP Deskphone rings once and the T a caller s voice transmits through your speaker Lift the handset Using voice mail soft keys Note This feature is not available on all telephones Contact your system administrator to determine if this feature is available on your telephone When this feature is enabled then when you access your voice mail either by pressing the Messages Inbox key or by dialing your voice mail access number voice mail soft keys are displayed that let you perform various actions for your messages The following soft keys are displayed Play Delete Call More Stop Conf Reply More Comp Forwrd Bye More Play Play the voice mail message Delete Delete the voice mail message Call Call the telephone number that left the voice mail message Display the next layer of soft keys Stop playing the voice mail message Conf Conference in another party to listen to the voice mail message Additional call features Reply Reply to the voice mail message Display the next layer of soft keys Compose a voice mail message Forwrd Forward the voice mail message to another telephone number Disconnect from the voice mail system Cycle back to the first layer of soft keys
85. e defined 1 gt 2 gt 3 gt soft keys Home Refresh blank More About the Avaya 1165E IP Deskphone Table 1 WML soft key display Softkey Softkey Softkey Soft key 1 2 3 4 exol ale Lido a Page Loaded lt page lt page lt page More WML Home defined defined defined configured soft key soft key soft key four page defined 1 gt 2 gt 3 gt soft keys lt page Home Refresh More defined soft key 4 gt Page Loaded lt page lt page lt page More WML Home defined defined defined configured soft key soft key soft key five page defined 1 gt 2 gt 3 gt soft keys lt page lt page Home More defined defined soft key soft key 4 gt 5 gt Refresh blank blank More Some web pages enable you to use Click to Dial from the browser When a handset icon displays the number shown beside the icon is the phone number that will be dialed when the icon is selected Highlight the icon and select it to place a call the web browser screen does not display during the call Use the up and down arrow keys to highlight items on a page The browser tracks a history of the pages displayed When the history has items to display you can see left and right arrows in the bottom right corner of the display these arrows indicate the directions available for moving over the display Activate an item using the Enter key or the Feature keys located on either side of the
86. e program is interactive make it output a short notice like this when it starts in an interactive mode Gnomovision version 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free software and you are welcome to redistribute it under certain conditions type show c for details The hypothetical commands show w and show c should show the appropriate parts of the General Public License Of course the commands you use may be called something other than show w and show c they could even be mouse clicks or menu items whatever suits your program You should also get your employer if you work as a programmer or your school if any to signa copyright disclaimer for the program if necessary Here is a sample alter the names Yoyodyne Inc hereby disclaims all copyright interest in the program Gnomovision which makes passes at compilers written by James Hacker signature of Ty Coon 1 April 1989 Ty Coon President of Vice This General Public License does not permit incorporating your program into proprietary programs If your program is a subroutine library you may consider it more useful to permit linking proprietary applications with the library If this is what you want to do use the GNU Lesser General Public License instead of this License END OF TERMS AND CONDITIONS Third party terms OpenSSL The following component is lice
87. e to install and configure VPN on your IP Deskphone Note Depending on the version of software installed on your IP Deskphone you may need to upgrade the software on the IP Deskphone prior to configuring the VPN feature To install and configure VPN 1 Follow the instructions provided by your system administrator to obtain the required files 2 Power down the IP Deskphone 3 Run the Avaya Phone VPN Configuration Wizard jar file on your PC The Welcome amp language selection window of the Wizard appears as shown in Figure 7 on page 41 Virtual Private Network Figure 7 Welcome amp language selection window Avaya Phone VPN Configuration Wizard Welcome amp language selection Please confirm your language preference Phone VPN Configuration Wizard English Y Net gt Welcome to the Avaya Phone VPN Configuration Wizard This wizard will help you connect and set up your phone Cancel 4 Select your language preference The following languages are supported e Arabic e Chinese simplified e Chinese traditional e Czech Danish e Dutch e English e Finnish e French e German e Greek e Hebrew e Hungarian Virtual Private Network Italian Japanese Katakana Japanese Kanji Korean Latvian Norwegian Polish Portuguese Russian Spanish Swedish Turkish Click Next The Equipment Setup and VPN window appears as shown in Figure 8 on page 43 Virt
88. ectory level press the Back soft key or highlight then press the Select soft key When you are at the root menu this returns you to the Device Select dialog e Based on the file extension validation routines run to verify for example size and free space available e Files with unknown extensions are not supported e The screensaver and background images must be a 320 240 pixel 24 bit portable network graphic PNG or joint photograph experts group JPEG e The image files screensaver must be named screensaverN png or screensaverN jpg In progress appears on the screen for actions that take time to complete 6 Background The Avaya 1165E IP Deskphone allows the display of user selected background images This Preferences menu item enables you to browse the currently stored images and select the desired image Press the Services key twice to open the Local Tools menu Press the 6 key on the dialpad to select 6 Background Figure 27 on page 120 displays the Background Image screen Configuring Local Menu options To select an image for the background Figure 27 Background Image screen SS pF Preferences gt Background 01 _Nicholas 102 aMegany 03 Steven 04 Grace Wey Leaves J v 06 seana gt o7 rE yy 08 ere gil 2 I scheensave Select 1f n _ 1 From the Background menu press the Up Down navigations key to scroll the list and highlight the image that
89. ed States and Canada For additional support telephone numbers see the Avaya Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading documents For the most current versions of documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support a
90. en configured your caller receives a busy signal Working without interruption Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your IP Deskphone e Using AutoDial Transfer on page 172 e Using the Buzz signal on page 173 e Using Call Page Connect to make an announcement on page 173 e Using Centrex Exchange Line Switchhook Flash on page 174 e Charging a call or charging a forced call on page 174 e Using Enhanced Override on page 178 e Using Forced Camp on feature on page 179 e Overriding a busy signal on page 180 e Using Privacy Release on page 180 e Using Radio Page on page 181 e Using Voice Call on page 183 e Using voice mail soft keys on page 184 Using AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or to a CO that offers Centrex or exchange line type features To use AutoDial Transfer when picking up an incoming trunk call CentrexSHF eee 1 Press the Centrex Switchhook Line Flash key and wait for an interrupted dial tone Additional call features Autodial 2 Press the AutoDial key to call the number desired TON 3 Press the Goodbye key to end the call Go
91. ense Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify Third party terms or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreemen
92. eretiacaewesan 144 While on an active call 200 eee eee eee 145 Placing a calon hold 2ccccctteesraetesieeeaaare ams 145 TANCE ACW 72 45 cater eeind bobs se dev eeeated 146 Using Timed Reminder Recall 20 147 Using Attendant Recall eee ehh wa PETT sssaaa 148 Vein OPAC ori ckedeeke ceeded aeew EE 148 Recording a Calling Party Number 06 151 Displaying incoming calls 0 000 02 0 eae 1911 Trocngamalcious cal gon cnaiadwtkeaG dbase paeeaes ce 152 MIGOMING CANS cccnede ceeusenderncads sea ameenane 153 Using Automatic Answerback 000 000 ae 153 Using Call PICKUD e502 cache eeawe bee es cab ed bagagRis 153 Ushno Cal GD ssorecsirkrannieiia akap a 155 While away from your desk 002000e seen eee 157 Using Call Forward ere RT PTET are TEET 157 Using Internal Call Forward 00020 0s eee 159 Using Remote Call Forward 00 000000ee 160 Securing your IP Deskphone 000 eee aee 162 Talking with more than one person 164 Using the Call Join feature peewee pee oda wedeeeean 16s Setting up a conference call 0 00 00005 164 Using Conferee Selectable Display 166 Using Group Call orresirnsraranigi Se hd epee ate A a ds 167 Working without interruption 0 2200085 169 Using Make Set Busy IETT ead TTE TET ein 169 Call DENG rscrisisote de srriio t
93. erify that the IP Deskphone displays Listening Mode a The IP Deskphone can take up to 60 seconds for Listening Mode to appear in the display area If the IP Deskphone displays Listening Mode click Yes and go to Step 15 OR Virtual Private Network If the IP Deskphone does not display Listening Mode click No The Prepare Phone for Configuration Try again window appears Figure 11 The Prepare Phone for Configuration Try again Avaya Phone VPN Configuration Wizard EY Steps Prepare Phone for Configuration 1 Welcome amp language selection Try again to set the phone to Listening Mode 2 Equipment Setup The phone should display Avaya 3 Locate data files Make sure to press these keys quickly in succession 5 Autodiscover phone 6 Configure phone Confirm the phone displays Quit Listening Mode 7 Confirmation amp finish Yes No Cera a Power off your IP Deskphone and power it back on again 14 After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen quickly press the following keys in order Note The IP Deskphone can take up to 60 seconds for Listening Mode to appear in the display area b Ifthe IP Deskphone displays Listening Mode click Yes and go to Step 15 OR If the IP Deskphone does not display Listening Mode then your Virtual Private Network IP Deskphone requires a software u
94. es PSTN access and TDM IP Deskphones are located Contact your system administrator to see if these functions are available for your use The Media Gateway 1000B MG 1000B IP Deskphone can operate in Normal or Local Mode Normal Mode The IP Deskphone registers with the Main Office and receives IP Deskphone services from the Main Office At any time while using Normal Mode you can check Local Mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode see Using Resume Normal Mode on page 204 or wait for 10 minutes Local Mode If the WAN connection goes down the IP Deskphone loses communication with the Main Office TPS It then registers with the MG 1000B and receives IP Deskphone services from the MG 1000B 203 Additional phone features Features such as Personal Directory Redial List and Callers List are not available when operating in Local Mode When in Local Mode the IP Deskphone displays the message LOCAL MODE Using Test Local Mode Use Test Local Mode to check Local Mode functionality make and receive IP Deskphone calls Test Local Mode is useful when provisioning has changed for an IP Deskphone on an MG 1000B Controller 1 Press the Services key i Services 2 Press the Up Down navigation keys to scroll and highlight Test Local Mode e 3 Press Enter the IP Deskphone resets and registers back to the bran
95. es see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus European EN 55022 Class B Emissions Information Community technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 Japan VCCI Regulations for voluntary control measures Regulatory and safety information Table 18 lists Safety compliance for various jurisdictions Table 18 Safety compliance Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 03 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 General Community requirements Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements C EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declara tion may be obtained from www avaya com or Ava
96. ess the Services key select Telephone Options and then select Date Time To select a date and time format 1 Press the Up Down navigation keys to scroll and highlight the desired format Sample formats appear on the upper right side of the display area Configuring Telephone Options 2 Choose one of the following Select Cancel Press the Select soft key or Enter key to save the format and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Accessing display diagnostics The Display diagnostics option tests the IP Deskphone display screen and indicator lights To access Display diagnostics press the Services key select Telephone Options and then select Display diagnostics To use Display diagnostics 1 Press the Up Down navigation keys to scroll through the list to view display capabilities 2 Press the soft key to the far right to return to the Telephone Options menu Choosing a local dialpad tone The Local DialPad Tone option produces Dual Tone Multi Frequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a local dialpad tone press the Services key select Telephone Options and then select Local DialPad Tone Configuring Telephone Options To choose a local dialpad tone 1 Press the Up Down navigation keys to scroll and highlight one of the following dialpad tones None to disa
97. etooth Headset check box the Bluetooth headset provides the audio If you clear the Use Bluetooth Headset check box the wired headset provides the audio The Bluetooth wireless technology headset can work only if it is within range of the IP Deskphone as the wireless headset approaches the edge of its radio range the audio quality degrades and radio interference noise increases When the wireless headset is in connecting range the Headset key controls the wireless headset even if a wired headset is attached If a wireless headset moves out of connecting range a special beep sounds in the headset indicating the connection was lost When you do not want to use your Bluetooth wireless technology headset If a Bluetooth wireless technology headset is connected and you want to use the wired headset you can switch between the two It is not necessary to unpair or disable the wireless headset You can switch between a wired and wireless headset and back again either when the IP Deskphone is idle or during an active call To switch between a wired headset and a wireless headset Ov 1 Double press the Headset key to open the Bluetooth Setup dialog Headset Configuring Local Menu options 2 To unpair a wireless headset p Headset Press the Left Right navigation key to select the Use BT Headset item Press the Enter key to toggle this option on or off A check mark indicates that
98. ety of applications directly from your Avaya 1165E IP Deskphone To find out what features and services are available contact your system administrator Depending on what is available on your system your phone can provide information for example local news and weather stock market information or traffic reports For more information about the External Server Applications consult the Avaya IP Deskphone External Server Applications User Guide Using Record On Demand key If this feature is enabled you can use the Record on Demand ROD feature key to record your telephone conversation Press the ROD key to start or stop the call recording This key is associated with the active user ID and is displayed only if a call is active The ROD key blinks while it is connecting to the call recording application and is lit when the call is recording The ROD key is displayed in the following scenarios e Normal operation Press the ROD key during an active call to record the call e Call Recording CR application in ROD Mode Press the ROD key during an active call to record the call e Bulk Recording For an active call or unregistered DN Position ID call recording is initiated even though the ROD key is not pressed 1 Press the ROD key during an active call Accessing External Server Applications 2 To stop the call recording press the ROD key again Using SAVE key Use the SAVE feature key to save the recording
99. for dial tone 6 Configure phone If the phone is not successfuly configured repeat the steps in this wizard 7 Confirmation amp finish or contact your network administrator erat 19 Verify that the IP Deskphone is successfully configured Note You may be prompted to enter a User ID and Password before the IP Deskphone registers with the system This information is provided by your system administrator Table 5 on page 54 provides character key mappings Table 5 Character key mappings Part 1 of 2 0 0 _ 1 amp amp 1 abcABC2 defDEF3 ghiGHI4 jkKIJKL5 a A oO PM Virtual Private Network Table 5 Character key mappings Part 2 of 2 6 mnoMNO6 7 parsPQRS7 8 RUVTUV8 9 wxyzWXYZ9Q T r h1 lt gt b Look for the following information on the IP Deskphone display Date Time Type of call server Directory number Lift the IP Deskphone handset and listen for a dial tone If the IP Deskphone is not configured successfully ensure that the basic requirements are met repeat the steps in the Avaya Phone VPN Configuration Wizard or contact your system administrator For more information about basic requirements see Before you begin on page 36 Configuring Telephone Options Configuring Telephone Options Your Avaya 1165E IP Deskphone Services menu lists the following submenus e The
100. g items e Incoming Calls e Preferred Name Match e Area Code Setup Under Incoming Calls the following can be selected e Log Mode e New Call Indication Use the Call Log Options screen to configure the following preferences e Configure the Incoming Calls Log Mode on page 65 e Configure the Incoming Call New Call Indication on page 67 e Configure Preferred Name Match on page 68 e Configure Area Code Setup on page 69 Configure the Incoming Calls Log Mode You can configure the Callers List to log all incoming calls including calls while your phone is busy or only unanswered calls The default configuration is Log All Calls To select a log mode press the Services key select Telephone Options and then select Call Log Options To select a log mode Highlight the Incoming Calls option and press the Select soft key or Enter key 2 Press the Up Down navigation keys to scroll and highlight the Log Mode option Configuring Telephone Options Select 3 Press the Select soft key or Enter key 4 Press the Up Down navigation keys to highlight Log Unanswered Calls or Log All Incoming Calls 5 Choose one of the following Select Cancel Press the Select soft key or Enter or key to save the configuration Enter Press the Cancel soft key to keep existing configurations To log all incoming calls including calls while your IP Deskphone is busy press the Serv
101. gnal H 1 You receive a busy signal after dialing a HH phone number 2 Choose one of the following EnhOvr ee Press the Override key or Enter the Override FFC The people aaa in the targeted call receive a tone for Eea approximately 1 second After the aaa Override feature joins you to the call a short tone repeats every 16 seconds TON 3 To terminate the call press the Goodbye key Goodbye Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call Additional call features To use Privacy Release in an established state Press the Privacy Release soft key PrvRIs during a call People can join the call by pressing the shared number DN key on their IP Deskphone Multiple Appearance DN feature Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer The paged person answers the call after entering a special Page Meet me code from any IP Deskphone To use Automatic Preselection Meet me page Ca d 1 Lift the handset eee 2 Dial the Radio Paging Access FFC HH The paging tone sounds two beeps followed by a dial tone eee 3 Dial the number of the party you want to uma page After dialing the ringback tone sounds The paged person can use any IP Deskphone to enter a Radio Paging Answer FFC plus their own DN number Additional call features 4 If your call goe
102. has not succeeded use the Browse button to me te directory on your compter where they have been stored AERA RE oNN C Documents and Settings Name Desktop 5 Autodiscover phone 6 Configure phone 7 Confirmation amp finish 9 Click Browse to locate the provisioning files provided by your system administrator if the wizard was not able to locate the files 10 Click Next The Prepare Phone for Configuration window appears as shown in Figure 10 on page 45 Virtual Private Network Figure 10 Prepare Phone for Configuration Avaya Phone VPN Configuration Wizard Steps Prepare Phone for Configuration 1 Welcome amp language selection In this step you will set the phone to Listening Mode A Make sure that the phone is ON 2 Equipment Setup It should display Avaya 3 Locate data files Locate and press the following keys in quick succession eee aes fe ae 5 Autodiscover phone 6 Configure phone Confirm the phone displays Quit Listening Mode 7 Confirmation amp finish Ce 11 Power on your IP Deskphone Note Depending on the current software version on the IP Deskphone Listening Mode may not be detected If your IP Deskphone does not enter Listening Mode follow the steps below 12 After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen quickly press the following keys in order 13 V
103. hat enables External Application Server APIs to provide feature functionality e support for the Avaya 1100 Series Expansion Module to add keys e supports wideband audio using a wideband capable handset Your deskphone is equipped with a wideband capable handset e supports wideband audio when the deskphone is equipped with a wide band capable headset You must supply your own wideband capable headset supports wideband audio using the internal speakerphone e supports the ability to deliver text messages to the display and audio messages to the speaker see Audio and text message broadcast on page 24 supports the WML Browser see WML Browser support on page 25 For information about using the Expansion Module see the Avaya 1100 Series Expansion Module User Guide NN43130 101 About the Avaya 1165E IP Deskphone Telephone controls Figure 1 on page 15 shows the Avaya 1165E IP Deskphone Figure 1 Avaya 1165E IP Deskphone Self labeled line programmable feature keys Feature Status Lamp Mopsage waiting Handset High resolution graphical display screen Speaker Navigation and Enter keys Context sensitive soft keys Copy key yy rE Message Inbox key Services key Shift Outbox key Quit Stop key Directory key Goodbye key Volume Control Expand key Mute key 1e gos gue JD Headset key Hold key Handsfree key Dialpad If supported by your server the Feature Status Lamp provides a user defi
104. he Change FeatureKey label option Enter a 2 Press Enter or the Select soft key Select Configuring Telephone Options 2493 E Select Enter Cancel Press the feature key that you are changing If you press a prime DN key an error message appears The error message that appears is Can t chg PrimeDN key In order to return from the menu from this error message you need to press the OK soft key or the Enter key Enter the new information for the feature key label To enter special characters press the Up navigation key For information about entering text see Entering text using the IP Deskphone dialpad on page 32 Choose one of the following Press the Select soft key to save the changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Configuring Telephone Options To restore the default labels To restore feature key labels press the Services key select Telephone Options and then select Change FeatureKey label 1 Use the Up Down navigation keys to scroll and highlight one of the following a Restore all key labels Press the Select soft key or Enter key Press the Yes soft key to change all feature keys to default values or No to return to the previous menu b Restore one key label Press the Select soft key Press the feature key Press the Yes soft key to change the selected fea
105. her gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers t
106. ht click the Telephony screen to open the Local Tools menu and then click an item to select it You can navigate through the menu items as follows e Clicking the left or right arrows of the main menu moves the selection of the main menu items to the left or right e Clicking on a submenu item selects it and causes a further dialog box or menu to appear e Clicking the label of a soft key triggers the function of the soft key e Clicking in the blank space of the scroll bar above or below moves the screen up and down Sub menu dialog attributes A sub menu dialog box has the following attributes e The top area displays a cookie crumb title that informs you where you are in the menu structure When the title is too long for the display it is truncated on the left Navigation using a mouse in a combo box e Clicking on the value of the item or the arrows of the box on the right side opens the list Ifthe item can be edited the soft keys change to the edit soft keys that is OK BkSpc Clear and Cancel e Clicking the left mouse button in the editable item moves the edit cursor position e Clicking the left mouse button on the arrows at the right side of the box ends an edit if editing selects the current item and closes the list Preferences submenu The Local Tools menu 1 Preferences submenu offers the following choices Configuring Local Menu options e 1 Display Settings on page 82 e
107. ibed in Table 6 Table 6 Navigation key functions in the main menu Key Function Left arrow Navigates to the menu on the left Right arrow Navigates to the menu on the right Up arrow Moves the highlight bar up through the submenu items Configuring Local Menu options Table 6 Navigation key functions in the main menu Key Function Down arrow Moves the highlight bar down through the sub menu items Enter or Select Enter or Select soft key opens the submenu item soft key Exit soft key Exits the main menu and returns the Display to the Telephony menu Table 7 describes the key functions in a dialog box Table 7 Navigation key functions in a dialog box Key Function Enter Opens the list of the highlighted item Up arrow Scrolls the highlight bar up the list Down arrow Scrolls the highlight bar up the list Select soft key Selects the item Cancel soft Cancels the selection key Table 8 describes the key functions in the Edit mode Table 8 Navigation Key functions in the Edit mode Key Function OK soft key or Enter Saves the changes and closes the list key Bkspc soft key Backspaces a character Clear soft key Clears the input Cancel soft key Quits the list item edit without saving the changes Configuring Local Menu options Navigation using the USB mouse If you are using a USB mouse you can rig
108. ibution be it the RC4 RSA lhash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If you include any Windows specific code
109. ices such as USB keyboards with built in hubs If a hub is involved use external power About the Avaya 1165E IP Deskphone You can plug a USB flash drive into the USB Port of the Avaya 1165E IP Deskphone or on a powered hub connected to the IP Deskphone and transfer files to and from the IP Deskphone License Notification Notify your system administrator if your IP Deskphone displays a message in a pop up window about the licensing feature or evaluation period License notification provides details to help diagnose why the features are disabled on the IP Deskphone You can press the Stop key or lift the handset to close the window The window redisplays every 24 hours at 1 00 AM default The time and time frame can be configured when you provision the IP Deskphone For information about provisioning the IP Deskphones see Avaya Communication Server 1000 IP Deskphones Fundamentals NN43001 368 Call features and Flexible Feature Codes Some features are not available on all IP Deskphones Call features and Flexible Feature Codes FFC must be assigned to your Avaya 1165E IP Deskphone and supported by system software Contact your system administrator to configure these features and codes on your Avaya 1165E IP Deskphone Audio and text message broadcast The Avaya 1165 IP Deskphone can display special messages in the display area of your telephone and can play special audio messages through the speaker Your administrator broad
110. ices key and select the Call Log Options from the Telephone Options menu To log all incoming calls including calls while IP Deskphone is busy 6 Press the Up Down navigation keys to scroll and highlight the Incoming Calls option Select 7 Press the Select soft key or Enter key Configuring Telephone Options 8 Press the Up Down navigation keys to scroll and highlight Log Calls if busy 9 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configure the Incoming Call New Call Indication You can configure your Avaya 1165E IP Deskphone to display a message to indicate that a new incoming call was received The default configuration is On To configure new call indication press the Services key select Telephone Options and then select Call Log Options To configure New Call Indication 1 Highlight the Incoming Calls option and press the Select soft key or Enter key 2 Press the Up Down navigation keys to scroll and highlight New Call Indication Configuring Telephone Options Select 3 Press the Select soft key or Enter key 4 Press the Up Down navigation keys to scroll and highlight one of the following New call indication off New call indication on 5 Choose one of the following Select Cancel Press the Select soft key or Enter or key to save
111. igbe rieti teikni 169 Additional call features 00 cee eee eee 172 Using AutoDial Transfer 2 000 eee eee 172 Using the Buzz signal s e a eee nO ranri ar ae nina ar 173 Using Call Page Connect to make an announcement 173 Using Centrex Exchange Line Switchhook Flash 174 Charging a call or charging a forced call 174 Using Enhanced Override 0 0000 eee eee 178 Using Forced Camp on feature 00 5 179 Overriding a busy signal aaa iMicteeiexeieouss MO Using Privacy Release 2 ccs0cicncc reine ree sarewe wee 180 Usmo Radio Page ss ciasck ies 2 Sav binders ees teens 181 Using Yace Call aspipi ce da Rpt hid i i a deka 183 Using voice mail soft keys ETF TEPO ean caked 184 Additional phone features 50200005 186 Using the Personal Directory 00020 00 186 Using the Callers LIGt ccc2acs esis diedssedvetsateved 189 Using the Redial List icc vine ie dk a de hee aoe a 191 Using Virtual Office seme ded TEPEN ands s sana 198 Logging in to Virtual Office cers crrerensrirsereass 194 Using Virtual Office on your Remote IP Deskphone 196 Using Virtual Office on your Office IP Deskphone 198 Logging out of Virtual Office 0 004 200 Automatic log out from Virtual Office 200 Emergency calls on your Remote IP Deskphone 200 Troubleshooting Virtual Office 00 2
112. in source code format to its licensees or that require Avaya to disclose the license terms for such Open Source Components For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc any Avaya affiliate or an authorized Avaya reseller we will provide upon request a complete machine readable copy of the source code for such Open Source Component on a medium customarily used for software interchange for a charge no more than our cost of physically performing source distribution To get access to the source code you may contact Avaya at 408 577 7666 The Open Source Components are provided AS IS ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THE PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The following component is licensed under Public Domain DateTime PUBLIC DOMAI
113. including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Note to Service Provider The Product may use Third Party Components that have Third Party Terms that do not allow hosting and may need to be independently licensed for such purpose Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the Unit
114. inistrator to lock the access of some or all local menu items Configuring Local Menu options 2 USB Locks USB Access Control USB Lock defines how you can use the USB port on the IP Deskphone You can completely disable the USB port or you can enable the USB port for various devices If the USB Port is disabled the USB host controller does not initialize and USB devices are not enumerated The USB Devices dialog shows only that the USB port is disabled USB Lock status can be determined by accessing the Local Tools menu and selecting Locks This screen is accessed through the Locks menu by selecting USB Locks Only the system administrator can access this menu item when either Full lock or Partial lock is active AutoProvision USB Locks This check box decides whether the USB locks are manually controlled or set by zero touch provisioning feature Enable USB Port This check box allows you to enable or disable the USB port Lock USB Mouse This check box allows you to lock or unlock the USB mouse support Lock USB Keyboard This check box allows you to lock or unlock the USB keyboard support Lock USB Headset This check box allows you to enable or disable the USB headset support Lock USB Flash Drive This check box allows you to lock or unlock the USB flash drive support Making a call Making a call This section describes features associated with making a call You can make a call from your Avaya 11
115. ion concn Kone nee idee cd ek oe 124 8 License Information ere Chee adeeeaen TF 9 VPN Information 6 oases dere derer gaan eeenowaa 124 10 Certificate Information 0 00 ee eee 125 Configuration KREGER aE ce nee Kee TOET TTET 125 1 Network Configuration 000000 125 2 Advanced Diag Tools i iccisceaeseadivv sess vas 127 LO hate ata a a a a a a ee Dire A 127 1 LOOK MENU s iserusscioreoriddiirsetta i ee ee oe 127 T USB LOE rdia aA e aaa 128 Ee E E E E E esas 129 Using Off hook dialing anana ccc cee 129 Using On hook dialing TIAS iden a eee geese Woo Using handsfree dialing 000 cee eens 131 Using the Directory applications 133 Making a call using the Corporate Directory 133 Making a call using the Personal Directory 134 Making a call using the Callers List 135 Making a call using the Redial List 136 Using Predial diccecvecetac teen craves sensanews ams 136 Usmo AoDial cies 6nasceh ie sak phede es swee ee teeewed 137 Using Ring AQA ae Oe ge ORR On eer ene ee eer eee a 138 Using Last Number Redial 2 140 Using Speed Call cccecieeee iden oiaes ined d arit ied 140 Using System Speed Call 00000 e eee 141 We HOLING cast te enon ines Vide has 142 Using intercom calling PERENE eee ee re 142 ANS WENGE A tall 6 lt scde ctodnvedaadksc
116. istributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this Lic
117. it 5 Press the Exit soft key to exit to the main display Enabling a USB headset For a list of supported headsets that provide acceptable audio performance with the Avaya 1165E IP Deskphone go to Www avaya com Configuring Local Menu options Figure 20 Headset menu item display Preferences Headsets Active Headset Device Wired Enable HID Commands 2 Headset Type Avaya Mobile Kit Back Light S To enable a USB headset Making a change in the Headset menu page takes effect immediately Note Press the Apply button to make the changes permanent Press Exit to discard any changes 1 Select USB from the Active Headset Device list 2 Select the Enable HID Commands check box to provide full HID for supported headsets Note The following two steps applies only if the Avaya Headset Adapter is connected You can select the Headset Type only for the Avaya USB Headset Adapters If the Avaya USB Headset Adapter is not detected the Headset Type selection is disabled and cannot be modified 3 Select the Headset type from the following list of headsets e DuraPlus B GN Netcom DuraPlus Binaural Headset e DuraPlus M GN Netcom DuraPlus Monaural Headset e GN2020 GN Netcom GN2020 NC Monaural Headset Configuring Local Menu options GN2100 GN Netcom GN2100 Monaural Headset GN2115 GN Netcom GN2115 ST Binaural Headset GN2117 GN Netcom GN2117 ST Monaural Headset GN2125 GN Netcom GN2125
118. it soft key and perform your edits Choose one of the following Press the Done soft key to save the changes Press the Cancel soft key to return to the Personal Directory without saving your changes Additional phone features To delete an entry 1 Press the Up Down navigation keys to scroll and highlight the desired entry Delete 2 Press the Delete soft key 3 Choose one of the following Confirm Cancel Press the Confirm soft key to delete or the entry Press the Cancel soft key to return to the Personal Directory without deleting the entry To search for an entry 1 Press the Up Down navigation keys to scroll and highlight the desired entry 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Additional phone features Using the Callers List The Callers List feature logs all incoming calls The Callers List can store up to 100 entries When the list is full the system overwrites the oldest entry Use the Callers List feature to review missed calls and to dial calls The Callers List contains the callers last and first name if available e the DN of the caller e the time and date of the call the number of times the caller called Note f the caller name is not defined then only the telephone number is displayed Entries in the Callers List
119. k or Vrtual Press the Virtual soft key to log in to nel another IP Deskphone and your IP Deskphone becomes a Remote IP Deskphone Logging out of Virtual Office To log out of Virtual Office press the Virtual soft key Automatic log out from Virtual Office Your remove Virtual Office IP Deskphone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity When automatic logout is about to occur the following message is displayed on the IP Deskphone Logout phone now Press Yes to allow the IP Deskphone to log out of Virtual Office or press No to remain logged in to Virtual Office and reset the IDLE timer If not key is pressed the IP Deskphone logs out of Virtual Office Emergency calls on your Remote IP Deskphone If you make an emergency call while logged in to Virtual Office on a Remote IP Deskphone the call is placed to the local emergency service not to your home office emergency service Note Some IP Deskphones are configured as Virtual Office only telephones are have no assigned DN However these IP Additional phone features Deskphones can still be used to make emergency calls Emergency Calls only is displayed on the IP Deskphone display when not logged in to Virtual Office When the phone goes off hook dial tone is available for emergency calls only All other calls are restricted Troubleshooting Virtual Office Virtual Office can cause error
120. k Radio Paging Access Activate Electronic Lock Radio Paging Answer Deactivate Group Call Remote Call Forward Activate Internal Call Forward Remote Call Forward Activate Deactivate Internal Call Forward RingAgain Activate Deactivate RingAgain Deactivate Virtual Office Terminal Log Off Station Control Virtual Office Terminal Log On Password Change Quick Reference Quick Reference This chapter is the Quick Reference Card for the Avaya 1165E IP Deskphone Print this chapter as a reference guide Feature Operation PATIO DIEN Store AutoDial 5 AutoDial ees Use Cr a AutoDial tee Display Display AutoDial eee Activate Forward Forward Deactivate Forward Cancel Reinstate Forward Forward View number Display Forward Call Pickup Cra Pickup Call Waiting Answer Call Waiting Hold Return to first call m Goodbye Conference Handsfree Ma E to end the call Handsfree Goodbye Switch to handset Crad ren l Handsfree ce a Activate Handset to handsfree i i A H ty J to end the call ctivate Headset Headset Goodbye Activate Deactivate Bluetooth E Ss __ Technology Headset Headset Headset Hold Place a call on hold Return to a held call Last Number Redial g Msg Inbox Activate Quick Reference When notified Con 8 RngAgn Deactivate RngAgn Volume Volume Icon
121. key Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Working without interruption Working without interruption This section describes features that provide uninterrupted work time Using Make Set Busy Use the Make Set Busy feature to make your IP Deskphone appear busy to all callers To activate Make Set Busy MakeSetBsy eee Choose one of the following Press the Make Set Busy key aaa Lift the handset and enter the Make C d Bag Set Busy Activate FFC or To deactivate Make Set Busy MakeSetBsy eee Choose one of the following or Press the Make Set Busy key a o see second time to deactivate the Cn d ues feature 7 oun Lift the handset and enter the Make Set Busy Deactivate FFC Call Deflect If Call Deflect is configured on your IP Deskphone you can press the Deflect feature key to deflect your call if your IP Deskphone rings and you do not want to answer the call The call may be forwarded to your voice mail or to another telephone number depending on your system configuration Working without interruption Contact your system administrator to learn which treatment is configured for your IP Deskphone Figure 33 Call Deflect key If you press the Deflect key and no special call treatment has be
122. kphone 1165E IP Phone 2001 Yes with restrictions IP Phone 2002 Yes with restrictions IP Phone 2004 Yes with restrictions Avaya 2033 IP Conference Phone Yes with restrictions Avaya 2050 IP Softphone Yes with restrictions Avaya 2007 IP Deskphone Yes with restrictions Avaya 1210 IP Deskphone Yes with restrictions Additional phone features Table 13 Virtual Office connection availability Using IP Deskphone Avaya 1220 IP Deskphone Possible to log in to the 1165E Yes with restrictions Avaya 1230 IP Deskphone Yes Avaya 1110 IP Deskphone Yes with restrictions Avaya 1120E IP Deskphone Yes with restrictions Avaya 1140E IP Deskphone Yes with restrictions Avaya 1150E IP Deskphone No Avaya 1165E IP Deskphone Yes Logging in to Virtual Office If the IP Deskphone is configured for Virtual Office the Virtual soft key is displayed as shown in Figure 34 on page 195 Additional phone features Figure 34 Virtual soft key To activate Virtual Office on your Office IP Deskphone from your Remote IP Deskphone Virtual 1 Press the Virtual soft key aoe 2 At the prompt enter your user ID aaa aaa WE 3 Press Enter 4 At the prompt enter the home Station Control Password SCPW If the user ID is not found locally the message Locating Remote Server appears After three failed login attempts wait
123. kphone Mute Navigation Your Mute key functionality is enabled or disabled by your system administrator Contact your system administrator to determine if your Mute key is enabled If your Mute key is enabled press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation Note f you Mute key is not enabled pressing the Mute key places the call on hold Press the Mute key again to restore the active call or press the line key to restore the active call You cannot retrieve this call from hold by press the Hold key The Mute key applies to handsfree handset and headset microphones The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted Press the Handsfree key to make or answer a call using the two way speakerphone The Handsfree LED indicator located on the Handsfree key lights to indicate when handsfree is active Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen Use Up and Down to scroll up and down in lists About the Avaya 1165E IP Deskphone Hold Headset Headset Headset Goodbye Use Enter at the center of the Navigation key cluster to confirm menu selections In most menus you can use Enter instead of the Select soft key Press the Hold key to put an active call on hold Tap the flashing line key
124. kphone Office phone In this case the information display is arranged in a different fashion but all the information is visible at one time Additional phone features Figure 37 Logged in to an Avaya 1165E IP Deskphone using an Avaya 2050 IP Softphone Regardless of what model of IP Deskphone you use as a Remote phone a User information line appears which lists the number of your Office IP Deskphone Using Virtual Office on your Office IP Deskphone Figure 38 on page 199 shows the Avaya 1165E IP Deskphone display when the phone is logged out due to remote access Additional phone features Figure 38 Office phone displays the message Logged Out Virtual ff When activated for Virtual Office by a remote IP Deskphone your Office IP Deskphone is logged out and no longer operational If this is the case when you return to your office you can disconnect the remote login and regain control of your Office phone If you do not disconnect the remote login your Virtual Office session expires after a fixed period of time determined by your system administrator Additional phone features To regain operation of a IP Deskphone being used for Virtual Office Choose one of the following Tocompletely disconnect your Office IP Deskphone from the Remote IP Deskphone Home w a Press the Home key HH b Enter your User ID and password nua this logs the Office IP Deskphone back on to your office networ
125. le on an active call Trans Conf To retrieve a parked call To use an alternate DN from the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to Step 4 Choose one of the following Press the Transfer soft key Press the Conference soft key Lift the handset Press the Park soft key Dial the DN where you parked the call If a parked call is not retrieved within a specified period of time it rings back to your IP Deskphone or to the attendant While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller number or to charge a call to an account number during an established call To record a caller number for accounting purposes More 1 Press the More soft key after answering the incoming call 2 Press the CParty soft key CParty Note The caller is placed on hold HE 3 Dial a charge account number or the aaa caller number aaa Note For information on using the Charge soft key see Charging a call or charging a forced call on page 174 CParty 4 Press the CParty soft key to return to the call Displaying incoming calls Use the Display feature to display a second incoming caller number and name if available during an active call without interfering with the call in progress To view the information on an incoming call while on a call in progress Display eee
126. luetooth wireless technology headset in its pairing or search mode The procedure for doing this can be different for each headset Refer to the documentation that accompanied your headset or contact the vendor Configuring Local Menu options Search devices a Ensure that your headset is in Pairing or Search Mode b Press the Right navigation key twice and highlight the Search button displayed next to the Search Devices item c Press the Enter key The message Searching appears It can take up to two minutes for the search to complete If the search is successful the message Search Completed Found Device s appears and a list of devices that support Bluetooth wireless technology appears in the Found list d Choose one of the following Ifthe search is successful proceed to Step 5 Ifthe search is not successful the message Search completed No device found appears If this happens or if the headset times out and exits search pairing mode power off the headset and repeat Step 3 and Step 4 If pairing is still unsuccessful pair the IP Deskphone to another wireless headset or contact the headset vendor Configuring Local Menu options Stor a When the name of your headset appears in the Found box press the Stop soft key or wait for the search to finish When the search is complete the message Search Completed Found Device s appears Choose one
127. m using the Display Module To display the status of a room RMK G 1 Press the Room Status key Using Hospitality features RMK 2 Dial the Directory Number DN for the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 3 Press the Room Status key Changing the status of a room RMK Press the Room Status key Using Hospitality features RMK 2 Dial the Directory Number DN for the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 3 Dial the status code for the room A three digit code appears The first digit indicates the occupancy status the second is the previous cleaning status and the third is the new status 4 Press the Room Status key Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a vari
128. matic Answerback key again Using Call Pickup Use the Call Pickup feature to pick up calls from any IP Deskphone in your pickup group or another pickup group To answer a call in your own call pickup group C a 1 Lift the handset Incoming calls Pickup eee 2 Choose one of the following Press the Pickup key or HH Enter the Pickup Ringing Number mua FFC To answer an incoming call in another call pickup group C a 1 Lift the handset GrpPkp 2 Choose one of the following Press the Group Pickup soft key Enter the Pickup Group FFC Hit 3 Dial the pickup group number of the H H ringing IP Deskphone To answer a call at a specific extension in any pickup group Cr a 1 Lift the handset Pickup G 2 Choose one of the following Press the DN Pickup key o Enter the Pickup Directory Number FFC Incoming calls Using Call Waiting Dial the DN of the IP Deskphone that is ringing and that is not in your call pickup group If the pickup DN or group number is invalid an overflow burst tone sounds and the screen displays Goodbye and try again press the Goodbye key The Call Waiting feature alerts you to an incoming call by producing a tone It also puts the current call on hold while you answer the new call To answer an incoming call while on another call Hold CallWait When the incoming call tone sounds press the Hold key to put a cur
129. ms Services e Preferences e Diagnostics e Configuration e Locks Navigation Keys If you attempt to access the Local Tools menu and a dialog box appears prompting you for a password contact your system administrator Your system administrator can establish a password for the Local Tools menu Telephone display The Avaya 1165E IP Deskphone provides a 4 1 inch diagonal measured color QVGA TFT display capable of displaying a QVGA 320 x 240 width by height image The graphics controller supports 24 bit color 16 million colors Your Avaya 1165E IP Deskphone provides three display areas e The upper display area provides labels for the eight line feature key labels e The middle display area contains information for items such as caller number caller name Call Timer feature prompt strings user entered digits date and time information and IP Deskphone information e The lower display area provides labels for the four soft keys Figure 2 on page 22 shows the Avaya 1165E IP Deskphone display area including the line feature keys and soft keys About the Avaya 1165E IP Deskphone Figure 2 Avaya 1165E IP Deskphone display area Dexter R Jin Xue Henry B 55339 Reshmi 55338 CS 1000 Nov23 9 44 am NEVE j d New callers 8 e Trans ii Conf It Forward i More Self labeled line programmable feature key labels appear beside the line keys and context sensitive soft key labels appear directly above the s
130. n you add someone to a conference call Conf I l gt 2 Q o Press the Conference soft key The call is placed on hold Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number Dial the number of the person you want to add to the conference Press the Conference soft key Note You can talk to either party privately press the Incalls key to talk to the originator or press the Conf key to talk to the transfer number Alternating between these two keys alternates between the two parties This needs to be done before pressing the Conf key twice This also assumes AHA CLS Automatic Hold is enabled on the handset Additional call features Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override aaa You receive a busy signal after dialing a gaa aaa phone number age 1 Choose one of the following EnhOvr eee Press the Override key or Enter the Override FFC to initiate a aaa Forced Camp on aaa aaa aes If either person on the call disconnects at this time you receive an overflow fast busy or engaged signal 2 Choose one of the following EnhOvr ese Press the Override key again or E
131. ne An installation wizard helps you perform the necessary steps Note The Avaya Phone VPN Configuration Wizard uses the default language of the operating system of your PC If the language is not supported by the wizard the default wizard language is English Your system administrator provides you with all the necessary files you require to configure your IP Deskphone for VPN and helps you to resolve any errors that occur during configuration Before you begin Before you upgrade the IP Deskphone software and configure VPN on your IP Deskphone complete the following checklist e Ensure that your PC is using one of the following operating systems Windows XP Windows Vista Macintosh OS e Ensure that you received a copy of the provisioning files from your network administrator The following files should be included Avaya Phone VPN Configuration Wizard jar provisioning files for example system prv Virtual Private Network bin files for example 0625C7C bin Java Virtual Machine JVM version 1 2 or later must be installed on your PC To check click Start gt Settings gt Control Panel gt Java to see if JVM is installed on your machine and the version of it If it is not installed contact your system administration to help you to install it To download the latest JVM go to www java com Ensure that your PC has a firewall that allows incoming communication to the following ports
132. ned alert Contact your system administrator to find out if this feature is available for you This section describes the controls on your Avaya 1165E IP Deskphone Context Sensitive Soft keys are located below the display area The LCD label above each key changes based on the active feature These keys are referred to as Soft keys throughout this document About the Avaya 1165E IP Deskphone gt Fug More k 2403 IB amos G D Volume Volume When a triangle appears before a soft key label the feature is active Press the More key to access the next layer of soft keys The keys on either side of the LCD display area are Self labeled Line Programmable feature keys with labels on the LCD These keys also function as line DN keys These keys are referred to as Line feature keys throughout the remainder of this guide A steady LCD icon beside a line DN key indicates that the line is active A flashing LCD icon indicates the line is on hold or the feature is being programmed A steady LCD icon beside a feature key indicates that the feature is active A flashing LCD icon indicates that the feature is being programmed Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease the volume About the Avaya 1165E IP Des
133. ng at its destination Terms you should know Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Self labeled line programmable feature keys The keys on either side of the LCD display area are self labeled line programmable feature keys with labels on the LCD These keys functions as line DN keys Shared Directory Number A DN extension that is shared by two or more persons Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Deskphone features Station Control Password SCPW Enables security features on your IP Deskphone to prevent others from making calls from your IP Deskphone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF Terms you should know System or Switch Your office communication system Switchhook
134. nn 209 CONVENE 42ch00 008 R654 pi eai EEA 240 MESURE WAMU Sait cas ch te ae Dida hd eagle 241 LID PSS isckcadingnaeedesaewee cece dbden denen de 242 Terms you should know 0 20eee eee ences 244 Appendix Connecting the components 250 Before you Degi 45csi0d phase ew enede dame isst 251 Connecting the components of the IP Deskphone 251 About the Avaya 1165E IP Deskphone About the Avaya 1165E IP Deskphone The Avaya 1165E IP Deskphone builds on the award winning Avaya 1100 Series IP Deskphones industrial design and offers a high resolution color display and new graphical user interface elements that enhance the user experience The Avaya 1165E IP Deskphone provides easy access to multiple lines and call processing features It supports converged voice and data applications through External Application Server APIs to provide productivity enhancing applications and to enrich user experience with advanced multimedia interaction See Note 1 Experience the display capabilities by personalizing the background image of the Avaya 1165E IP Deskphone display and loading digital pictures into the IP Deskphone to view a Digital Picture Slideshow when the IP Deskphone is idle The audio experience is enhanced through engineered audio tuning and supports wideband see Note 2 with a newly stylized handset that has been softly contoured for additional comfort when using the handset Note 1 This feature requires an Ex
135. ns To configure default area codes maximum of three 1 Press the Up Down navigation keys to joj scroll and highlight Area Code Setup Select 2 Press the Select soft key Dmna Configuring Telephone Options 3 Press the Up Down navigation keys to scroll and highlight one of the following Area Code 1 Area Code 2 AreaCode 3 4 Press the Select soft key Select H 5 Use the dialpad to enter the area code at aaa the prompt aaa Select 6 Choose one of the following Press Enter or the Select soft key to Enter save the configuration a Press the Cancel soft key to keep Cancel the existing configurations Note Refer to Table 4 on page 35 for an explanation of other available soft keys To edit area code display 1 Press the Up Down navigation keys to scroll and highlight Area Code Setup Configuring Telephone Options 2 Press the Select soft key Select 3 Press the Up Down navigation keys to ie scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 Select 4 Press the Select soft key aoe 5 Use the dialpad to edit the number aaa aaa Enter 6 Choose one of the following Press the Select soft key or Enter key to save the configuration Press the Cancel soft key to keep Select Cancel existing configurations or Note Refer to Table 4 on page 35 for the explanation of other available soft keys Ch
136. nsed under OpenSSL license OpenSSL 0 9 7b OpenSSL License Copyright c 1998 2008 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project Third party terms 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the Open
137. nt of the authorized activation or authorized usage level solely for the purpose specified in the Documentation and solely as embedded in for execution on or in the event the applicable Documentation permits installation on non Avaya equipment for communication with Avaya equipment Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Third Party Components mean certain software programs or portions thereof included in the Software that may contain software
138. nter H 7 Use the dialpad to enter the new EEE password aaa Select 8 Press the Select soft key to accept the new password If you are locked out of your Avaya 1165E IP Deskphone or if you forget your SCPW contact your system administrator Note The default configuration for Password Protection is off About the Avaya 1165E IP Deskphone To turn Password Protection on or off Directory 1 Press the Directory key Press the Up Down navigation keys to scroll and highlight Change Protection Mode Use the dialpad to enter your password if Password Protection is enabled Press the Enter key Press the Up Down navigation keys to scroll and highlight one of the following Enable Password Protection Disable Password Protection Choose one of the following soft keys Yes to accept the selection Noto return to the Directory menu Press the Done soft key Entering and editing text Entering and editing text You can enter and edit text on your Avaya 1165E IP Deskphone using the following methods e Entering text using the IP Deskphone dialpad on page 32 e Entering text using the USB keyboard on page 33 The use of any of these methods for text entry or editing depends on the application Table 2 shows the applications and input devices that you can use for text entry Table 2 Application text entry Call Server related applications Dialpad f
139. nter the Override FFC again aaa H The other two people on the call receive aaa an override tone and a conference call is established between the three of you If anyone disconnects the other two people remain connected Lew 3 To terminate the call press the Goodbye key Goodbye Additional call features Using Forced Camp on feature Use the Forced Camp on feature to automatically ring another IP Deskphone internal or external immediately after that IP Deskphone disconnects from its current call To use Forced Camp on ooo You receive a busy signal after dialing a GGG phone number age 1 Choose one of the following EnhOvr eee Press the Override key or Enter the Override FFC to initiate a aaa Forced Camp on aaa aaa aaa The person you called receives a tone You receive a ring signal or a busy signal depending on the options chosen You are now camped on to the number you dialed Return the handset to the cradle When the person you called finishes the call your IP Deskphone automatically dials the number and both IP Deskphones ring Answering a call camped on to your extension A When your IP Deskphone rings lift the C d handset You can program your IP Deskphone for either Camp on or Call Waiting but not both Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy si
140. nts About the Avaya 1165E IP Deskphone 12 Bas e eS assis hi i aia a Wa edited Deere ee Ta Telephone controls PEEN renei naea aae To Telephone display sccccicvestoreetees baewee eee Ewes 21 WEE SUPPO poids uted res hand php onadagdheebede seed 23 License Notification cick sn dune ewes dame eee eee 24 Call features and Flexible Feature Codes eee 24 Audio and text message broadcast 24 WML Browser Support 624c40di50 veas ediouwerradas 25 Security features dca cade anneanne 29 Enernypted calling sccirsceiicced Sees Gee me iiitide 29 Station Control Password SCPW 29 Entering and editing text 0 eee eee eens 32 Entering text using the IP Deskphone dialpad 32 Entering text using the USB keyboard en TEET sige OO Editing text using the soft keys 2 005 34 Virtual Private Network 200 eee eee eee 36 B fore you begin scauevasdot save ands pane Onawewan 36 Connecting your IP Deskphone 0000 00a 37 QoS configuration recommendations 39 Installing and configuring VPN 2 0s03 000 ss8s058058 40 Configuring Telephone Options 56 Using the Telephone Options menu 46 57 Adjusting the volume eiedes eakecesteiaen oO Adjusting the display screen contrast 59 Selecting a language 66 cc ee eee ee eee ee 60 Selecting d
141. o any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into Third party terms another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming
142. ocal Menu options The Bluetooth Setup menu entry is not available on all IP Deskphones If the Bluetooth Setup menu entry appears dimmed or fails to open when you double press the Headset key the feature is not enabled on your IP Deskphone Before you can use a wireless headset with your IP Deskphone the feature must be enabled by the system administrator Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use Note Avaya recommends that you not pair more than one headset of the same model as they have identical names in the Paired list Configuring Local Menu options Figure 21 Bluetooth Setup screen Preferences Bluetooth Setup Enable Bluetooth 4 Active Search To pair a wireless headset with your IP Deskphone T D 1 Double press the Headset key to open the Bluetooth Setup dialog box Headset The Enable Bluetooth check box is highlighted If the Bluetooth Setup menu fails to open when you double press the Headset key Bluetooth wireless technology feature is not enabled on your phone Contact your administrator pe 2 Press the Enter key to activate Bluetooth wireless technology A check mark is displayed on the Enable Bluetooth item to indicate that the Bluetooth wireless technology is activated The message Bluetooth Enabled appears at the bottom of the display Configuring Local Menu options 3 Put your B
143. odbye Using the Buzz signal Use the Buzz feature to notify another person of a call a visitor or a request Two IP Deskphones that are linked together enable one person to signal the other The person signaled hears a buzz To buzz the IP Deskphone linked to your IP Deskphone Buzz Press the Buzz key The IP Deskphone linked to your IP Deskphone buzzes as long as you press the key Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system 162 Note A Page key on an attendant console overrides and disconnects the IP Deskphones The IP Deskphones must reaccess the page trunk To connect to Call Page Con 1 Lift the handset Additional call features H 2 Dial the Page Trunk Access Code to EE complete the connection to the page system 3 Make your announcement 4 Press the Goodbye key Goodbye Using Centrex Exchange Line Switchhook Flash Use the Centrex Exchange Line Switchhook Flash feature during an established call to use a Centrex service such as Call Transfer or Three Way Calling To use Centrex Exchange Line Switchhook Flash CentrexSHF f 1 While on a call press the Centrex Line Switchhook Flash key A special dial tone sounds Lit 2 Dial the codes for your custom Centrex aaa feature aaa Ler 3 Press the Goodbye key to end the call Goodbye Charging a call or charging a forced call Use the Call Charge fea
144. of an active call This key is associated with the active user ID and is operational only if a call is active The SAVE key is displayed in the following scenarios e Normal operations If the SAVE key is pressed during an active call the call is saved e CR application in Bulk Record Save everything mode Recorded conversation is saved at the end of the call If the SAVE key is pressed then the call is not saved e CR application in Bulk Record Delete everything mode Recorded conversation is deleted at the end of the call If the SAVE key is pressed then the call is saved The SAVE key lamp status depends on the status of the call recording If the call is to be saved then the lamp is lit 1 Press the ROD key during an active call 2 To stop the call recording press the ROD key again 3 Press the SAVE key to save the conversation Flexible Feature Codes FFCs Flexible Feature Codes FFCs Use Table 16 to track the FFCs assigned by your system administrator Table 16 Flexible Feature Codes FFC Feature FFC Feature Automatic Wake Up Make Set Busy Activate Activate Automatic Wake Up Make Set Busy Deactivate Deactivate Automatic Wake Up Malicious Call Trace Verify Call Detail Recording Override Charge Account Call Forward All Calls Pickup Ringing Number Activate Call Forward All Calls Pickup Directory Number Deactivate Call Park Pickup Group Electronic Loc
145. oft keys Self labeled means that the label next to the line feature key is presented from the call server automatically if a feature is programmed and can also be edited and changed by the user Context sensitive means that the labels that appear above the soft keys present the features that are available to the user at that time The soft key labels change depending on the active feature or the state of the call Self labeled line programmable feature keys are referred to as line feature keys and Context Sensitive Soft keys are referred to as soft keys throughout this document shows an idle LCD screen Figure 3 Avaya 1165E IP Deskphone LCD screen Dexter R Jin Xue Henry B 55339 Reshmi 55338 CS 1000 Nov23 9 44 am Avaya p New callers 8 The Avaya 1165E IP Deskphone has a USB port for connecting a USB keyboard USB mouse USB headset and USB flash drive The Avaya 1165E IP Deskphone supports powered downstream 1 1 compliant USB hubs including USB 2 0 hubs if they offer USB 1 1 backwards compliancy There are two levels of power for the USB port e When you power the Avaya 1165E IP Deskphone through Ethernet POE the Avaya 1165E IP Deskphone provides up to 100 mA at 5 volts for the USB port e When you power the Avaya 1165E IP Deskphone through local AC power the Avaya 1165E IP Deskphone provides up to 500 mA at 5 volts on the USB port Note Current limiting can obstruct the working of complex dev
146. oft key To see the number to which calls are being forwarded press the Forward soft key A message box with the target number is displayed as seen in Figure 32 on page 158 While away from your desk Figure 32 Call Forward display Press OK to return to the idle screen or press Cancel to cancel Call Forwarding To deactivate Call Forward Forward Choose one of the following e Press the Forward soft key and press the Cancel soft key OR Lift the handset and enter the Call Forward All Calls Deactivate FFC While away from your desk To reinstate Call Forward to the same number Forward Forward Press the Forward soft key twice Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your IP Deskphone system still ring at your IP Deskphone Current incoming calls cannot be forwarded To forward internal calls IntEorward E 1 Choose one of the following or Press the Internal Call Forward key aaa C a Liftthe handset and enter the aaa Internal Call Forward Activate FFC H 2 Dialthe DN to which you are forwarding nua your internal calls IntForward eee 3 Press the Internal Call Forward key While away from your desk To deactivate Internal Call Forward IntForward or ce oS ns Choose one of the following Press the Internal Call Forward key an
147. ons not expressly approved by Avaya Any such changes could void the user s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device e This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body excluding the handset This transmitter must not be Regulatory and safety information colocated or operated in conjunction with any other antenna or transmitter TORMS MRURR MFR RRE A ERHARS VCCI OBBICMI lt C 752 BREMEN CT TORBE RHMIRTERTSTESANELTHORT OH TO RMOSYAPTLEVA YAR MEL CERENSL RAMEE INFlcFcTe PSVET RIAA Mic HES TEL UM UROSL TREW Table 17 lists EMC compliance for various jurisdictions Table 17 EMC compliance Jurisdiction Standard Description United FCC CFR 47 Part Class B Emissions FCC Rules for States 15 Radio Frequency Devic
148. oose one of the following Select Cancel Press the Select soft key or the Enter key to save the changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Selecting a language The display is available in multiple languages To choose a language press the Services key select Telephone Options and then select Language If the language setting is password protected you must enter a password SCPW to change the language If you enter an incorrect password an error message is displayed If you enter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password Configuring Telephone Options To select a language 1 Press the Up Down navigation keys to iof scroll and highlight the desired language for example German Deutsche Note Some languages may not be installed on your IP Deskphone Contact your system adminstrator for more information about available languages 2 Choose one of the following Select Cancel Press the Select soft key or Enter or key to save the desired language and return to the Telephone Enter Options menu Press the Cancel soft key to keep existing configurations Selecting date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select the date and time format pr
149. oosing a ring type The Ring type option configures the IP Deskphone ring tone To choose a ring type press the Services key select Telephone Options and then select Ring type Configuring Telephone Options To select a ring type 1 Press the Up Down navigation keys to scroll and highlight one of the ring types Play 2 Press the Play soft key to sample the ring tone 3 Choose one of the following Select Press the Select soft key or Enter key to save the ring type and return to the Telephone Options menu Stop Press the Stop soft key and then use the Up Down navigation keys to select a different ring type Cancel Press the Cancel soft key to keep Enter existing configurations Enabling or disabling Call Timer The call timer measures how long you are on each call To enable Call Timer press the Services key select Telephone Options and then select Call Timer Configuring Telephone Options To enable or disable Call Timer 1 Press the Up Down navigation keys to highlight one of the following Call Timer On Call Timer Off Enter uE 2 Choose one of the following Select Press Enter or the Select soft key to aa save the configuration and return to the Telephone Options menu Cancel Press the Cancel soft key to keep existing configurations Enabling OnHook Default Path The OnHook Default Path option allows you to choose whether
150. or example changing feature key labels adding personal USB keyboard for numeric directory entries or dialing entries anly Graphical applications USB keyboard Local Tools menu USB keyboard Dialpad for numeric entries Entering text using the IP Deskphone dialpad You can use the dialpad to enter text when you use features such as Personal Directory Redial List and Callers List Use the dialpad in conjunction with the soft keys For example if you want to enter the letter A press the number 2 key once If you want to enter the letter C press the number 2 key three times No letters are associated with the number 1 or the 0 keys however punctuation is associated with these keys Entering and editing text Entering text using the USB keyboard You can use the USB keyboard when connected to enter text in the tools and graphical applications For number entry in IP Deskphone applications for example when dialing you can use the keyboard to enter digits 0 to 9 as well as and Other characters are ignored When on a call you can use the function keys F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 F13 F14 F15 F16 F17 F18 F19 AND F20 to control the IP Deskphone Table 3 shows the function keys and their associated action during IP Deskphone calls Table 3 USB keyboard function keys during IP Deskphone calls Part 1 of 2 Function key Action
151. peed Call code to automatically dial the number Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Deskphone Making a call To make a System Speed Call C a 1 Lift the handset 2 Choose one of the following SScUsr SScCtl Press the System Speed Call soft Press the System Speed Call Controller SScCtl soft key H 3 Dial the Speed Call code to aaa automatically dial the number uae Using HotLine Use the HotLine feature to automatically dial a specific number To use HotLine Hotline ew Press the HotLine soft key to automatically dial the number Using intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member Making a call To make an intercom call Lift the handset Press the Intercom key Dial the one or two digit code for the desired intercom group member To answer an intercom call while on a line other than your intercom group line Hold or Goodbye Intrem Choose one of the following keys Press the Hold key to put the current call on hold Press the Goodbye key to end the call Press the Intercom key and begin to speak Answering a call Answering a call Each incoming call causes the IP Deskphone to ring the LCD indicator beside the line DN key to flash and the
152. pgrade in order to proceed Click No to proceed to a software upgrade Follow the next steps to perform a software upgrade on your IP Deskphone The Prepare Phone for Configuration window appears as shown in Figure 12 on page 47 Figure 12 Prepare Phone for Configuration Avaya Phone VPN Configuration Wizard ES Steps Prepare Phone for Configuration 1 Welcome amp language selection The phone requires a firmware upgrade to proceed Press the Services key on the phone twice in quick succession 3 Locate data files E er 4 Prepare phone for configuration Select the Network Configuration menu Scroll amp locate item Provision TFTP IP 5 Autodiscover phone uy 2 Equipment Setup 6 Configure phone Have you located the item Provision TFTP IP 7 Confirmation amp finish ___ __ Ce c Double press the Services key on the IP Deskphone quickly Select the Network Configuration menu item Move the cursor to locate Provision or TFTP IP in the Network Configuration menu and then write down the existing address of the provisioning server so you can refer to it after you complete this procedure Note f a password prompt dialog box appears press Cancel Wait until your IP Deskphone display completes the Starting DHCP screen then perform Step c again For information about entering and editing text in the Local menu see Entering and editing text
153. phone is not supported When a file on the Avaya 1165E IP Deskphone is selected while a USB drive is connected you can navigate to the USB folder where you want to copy the file Back Cancel Lal Navigates to the previous directory level Cancels the operation and returns to the prior dialog Sending a file from the phone to the USB drive Use the following procedure to send a file from the phone to the USB drive To send a file from the phone to the USB drive 1 Press the Services key twice to open the Local Tools menu Press ue gt o on the dialpad to select File iger from the fe menu of the Avaya 1165E IP Deskphone The screen shows the folders and the USB devices on the phone See Browse for and select the file on the phone that you want to send to the USB drive Press Send The Select Destination screen opens See Figure 24 Select Destination screen Preferences File Manager Images B Press OK to select destination directory Cancel 4 Press OK to open the destination folder Or Press Cancel to return to the previous screen Press the Up Down navigation key to scroll through the list and highlight the directory on the USB drive where the files are to be copied To select the current location as the destination press the Done soft key Configuring Local Menu options To move up a directory level on the device press the Back soft
154. press one of the following three keys Up soft key or the Up navigation key the Right navigation key C 4 To decrease the volume press one of ond the following three keys Down soft key the Down navigation key al the Left navigation key 5 Choose one of the following Select Cancel Press the Select soft key or the or 7 Enter key to save the volume level and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Adjusting the display screen contrast To adjust the LCD screen contrast press the Services key select Telephone Options and then select Contrast adjustment You can also adjust the contrast using the Local Tools menu Avaya recommends that you use the control in the Telephone Options menu Note lf you have an Avaya 1100 Series Expansion Module attached to your IP Deskphone adjusting the IP Deskphone LCD screen contrast also adjusts the display screen contrast for the Expansion Module Configuring Telephone Options To adjust the display screen contrast 1 To increase the display contrast level Mg press one of the following three keys Up softkey Up navigation key Chl the Right navigation key 2 To decrease the display contrast level D Sada press one of the following three keys Down softkey the Down navigation key Chl the Left navigation key 3 Ch
155. r example German Deutsche 2 Choose one of the following OK Cancel Press the OK soft key to save the desired language and return to the or Lael Leena Preferences menu Press the Cancel soft key to keep existing configurations Configuring Local Menu options Exit 3 Press the Exit soft key to exit to the main 3 Headsets Use the Headsets tool to select the headset used on your IP Deskphone To select the headset used in the local menus press the Services key twice to open the Local Tools menu and then press the 3 key on the dialpad to select 3 Headsets Selecting an Active Headset Device You can select Active Headset Device as Wired USB or Bluetooth using the Active Headset Device option Follow the procedure to select an active headset device To select an active headset device Enter uez 1 Press the Enter key to open the Active Headset device list Aa 2 Press the Up Down navigation keys to io scroll to one of the following Active Headset Devices Wired USB Bluetooth 3 Press Select for the desire device or res ncel to k isti Solea Gamal press Cancel to keep existing configurations Configuring Local Menu options 4 Press the OK soft key to save the desired headset selection and return to the Preferences menu Note You can select a headset regardless of its connection status It does not have to be physically connected to the Avaya 1165E IP Deskphone Ex
156. ransfer Ifthe transfer is picked up while you Goodbye are on the line press the Goodbye key to complete the transfer Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant To contact the attendant while on a call AttRcl G 1 Press the Attendant Recall key and stay on the line until the attendant answers 2 Press the Goodbye key The caller remains connected to the attendant Goodbye Using Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any IP Deskphone Using Call Park does not tie up a line When configured network wide Call Park can be used across networks A System Park extension can be configured to automatically park most calls While on an active call To park a call on the System Park DN or your own DN During an active call press the Park soft Park Park key twice The call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system To park a call on a DN other than the System Park DN or your own DN Park 1 Press the Park soft key He 2 Dial the DN where you want to park the aaa call aaa Park 3 Press the Park soft key To park a call using the SPRE code or FFC 1 Choose one of the following Trans Conf Press the Transfer soft key ai Press the Conference soft key 2 Dialthe Call Park FFC Whi
157. ree Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 INNO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF T
158. rent call on hold If Automatic Hold is enabled you do not need to press the Hold key 2 Press the Call Waiting key To return to the first IP Deskphone call Hold or Goodbye Choose one of the following Press the Hold key to put the second call on hold Press the Goodbye key to end the second call Incoming calls 249 iB 2 Press the line DN key associated with the first call If you do not have a Call Waiting key Ler 1 Press the Goodbye key to end the current call Goodbye 2493 JB 2 Press the line DN key beside the flashing status icon to answer the incoming call While away from your desk While away from your desk You can use the following features when you are away from your desk e Using Call Forward on page 157 e Using Internal Call Forward on page 159 e Using Remote Call Forward on page 160 e Securing your IP Deskphone on page 162 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the IP Deskphone is in the process of ringing the call cannot be forwarded To forward your calls or change the forward number Forward 1 Choose one of the following mel Press the Forward soft key or Lift the handset and enter the Call C a Forward All Calls Activate FFC Ht 2 Dial the DN where you want to forward aaa your Calls age Forward 3 Press the Forward s
159. rior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Libjpeg END OF TERMS AND CONDITIONS The following component is licensed under libjpeg license Libjpeg Libpeg License This software is copyright C 1991 1998 Thomas G Lane All Rights Reserved except as specified below Permission is hereby granted to use copy modify and distribute this software or portions thereof for any purpose without fee subject to these conditions 1 If any part of the source code for this software is distributed then this README file must be included with this copyright and no warranty notice unaltered and any additions deletions or changes to the original files must be clearly indicated in accompanying documentation Thir
160. rks But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus it is not the intent of this section to claim rights or contest your rights 227 Third party terms to work written entirely by you rather the intent is to exercise the right to control the distribution of derivative or collective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be d
161. rmation on page 63 Diagnostics on page 64 Configuring Call Log Options on page 65 Choosing a ring type on page 71 Enabling or disabling Call Timer on page 72 Enabling OnHook Default Path on page 73 Changing feature key labels on page 74 Configuring the name display format on page 76 Configuring Live Dial Pad on page 77 To use the Telephone Options menu 1 Press the Services key b J Services 2 Press the Up Down navigation keys to scroll and highlight Telephone Options 3 Press the Enter key 1 Configuring Telephone Options 4 Press the Up Down navigation keys to scroll and highlight an option for example Language rT 5 Press the Enter key The display provides information required to adjust your selection 6 Choose one of the following Select Cancel Press the Select soft key to save or changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Adjusting the volume To adjust the volume press the Services key select Telephone Options and then select Volume adjustment To adjust the volume 1 Press the Up Down navigation keys to scroll and highlight one of the following Ringer Handset listen Handsfree listen Headset listen Buzzer a 2 Press the Enter key Configuring Telephone Options 3 To increase the volume
162. rs that log your hotel phone calls To read meters MRK ew 1 Press the Message Registration key 2 Dial the room Directory Number DN MRK ed 3 Press the Message Regisiration key To change a meter MRK ew 1 Press the Message Registration key 2 Dial the room Directory Number DN 3 Dial the correct meter count 4 Press the key MRK s 5 Press the Message Registration key Using Hospitality features To reset a meter to zero MRK ew 1 Press the Message Registration key naa 2 Dial the room Directory Number DN 3 Press the key MRK ew 4 Press the Message Registration key Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the IP Deskphone in each room To enter cleaning status RMK aw 1 Press the Room Status key uae 2 Dial the Directory Number DN for the aoa room Using Hospitality features H 3 Dial one of the following cleaning status aaa codes aaa 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped The interrupted dial tone sounds 4 Press the key 5 Dialthe Maid ID If you dial the wrong a Maid ID press the key and redial the ID RMK G 6 Press the Room Status key Displaying Room Status Use the Room Status feature to display the status of a roo
163. rs at the bottom of the screen If an error message appears Confirm that the wireless headset is still in search pair mode Ifthe headset timed out and exited search pairing mode put the headset in pairing mode as discussed in Step 3 and Step 7 Check that you are using the correct PIN and repeat Step 7 Configuring Local Menu options 9 Choose one of the following e If the name of your headset appears in the Paired box proceed to Step 10 e f more than one device is paired and the one you wish to use is not shown in the Paired box navigate to the one you want as follows a Press the Right navigation key one or more times to highlight the Paired box Press the Enter key to start the edit mode b Press the Up Down navigation keys to open the list Press the Up Down navigations key to scroll in the Paired list and highlight your ry headset nl c Press the Enter key to select the headset and close the list Press the Enter key to exit edit mode Configuring Local Menu options EF 10 Choose one of the following z e If only one headset is paired proceed to Step 11 e f more than one wireless headset is paired the first headset paired is automatically made the active device To make a different headset active do the following Press the Right navigation key one or more times to highlight the Set button next to the Set Active Device item Press the Enter
164. rtual Private Network Figure 15 Autodiscover Phone window Avaya Phone VPN Configuration Wizard p E Steps Autodiscover Phone 1 Welcome amp language selection This step will automaticaly discover connected phones 2 Equipment Setup Press to search for connected phones 3 Locate data files 4 Prepare phone for configuration Searching for connected phones 6 Configure phone 7 Confirmation amp finish 16 Click Next If more than one connected IP Deskphone was discovered the Autodiscover Phone More than one phone was discovered window appears See Figure 16 on page 52 Virtual Private Network Figure 16 Autodiscover Phone More than one phone was discovered Avaya Phone VPN Configuration Wizard Steps Autodiscover Phone 1 Welcome amp language selection More than one phone phone was discovered p Each phone has a MAC address which is located on 2 Equipment Setup a label on the back of your phone 3 Locate data files Label example with MAC address 4 Prepare phone for configuration EXAMPLE1234 I res mac EXAMPLEOOI2 00 N1235 6 Configure phone 7 Confirmation amp finish Select the phone you wish to configure Select one Back Nest a Obtain the MAC address of the IP Deskphone for which you are configuring the VPN The MAC address is printed on a label located on the back of the IP Deskphone b Select the IP Deskphone to
165. s On setting of the backlight timer value 1 Press the Up Down navigation keys to choose one of the following Contrast Brightness 2 Click the left right arrow of the indication bar or use the Left Right navigation keys to adjust the setting 3 Choose one of the following Press the Apply soft key to save changes Press the Cancel soft key to dismiss the changes Configuring Local Menu options Setting the Backlight Timeout Value To set the backlight timeout value press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings 1 Press the Up Down navigation keys to choose Backlight 2 Click the left right arrow of the indication bar or use the navigation keys to select the timeout value The values are as follows 5sec 1min 5min 10min 15min 30min ihr 2hr Always on 3 Choose one of the following Select the Apply soft key or the Enter key to save changes Select the Cancel soft key to dismiss the changes Using the Digital Picture Slideshow The new Avaya 1165E IP Deskphone has a digital picture slideshow feature You can copy or transfer images into the phone and view a slideshow of them as a screensaver For more information refer Accessing the files on the Avaya 1165E IP Deskphone on page 111 To use the digital picture slideshow feature press the Services key twice to open
166. s unanswered for a preset time period and a 15 second high Goodbye pitched tone sounds followed by silence or press the Goodbye key or replace the handset ec a To use Automatic Post selection The called party is either busy on the IP Deskphone or away from their desk To page the called party you do not need to redial the number of the called party RadPag 1 Press the Radio Page soft key A el special dial tone sounds oe 2 Dial the Radio Paging Access FFC EET The ringback tone sounds aaa The paged person can use any IP Deskphone to enter a Radio Paging Answer FFC plus their own DN number 3 If your call goes unanswered for a preset time period and a 15 second high Goodbye pitched tone sounds followed by or silence press the Goodbye key or s replace the handset ec a Additional call features To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your DN If the Radio Page system is configured to function in Meet me mode you can answer the page call from any IP Deskphone Con 1 Lift the handset coo 2 Dial the Radio Page Answer FFC The HH paging tone sounds aaa AEE 3 Dial your own DN to connect to the aaa paging caller If the caller has disconnected a steady high pitched number unavailable tone sounds Using Voice Call Use the Voice Call feature to make an announcement through someone else s IP Deskphone speaker To mak
167. se Font Smoothing setting using the Up or Down navigation keys or USB mouse Use the Enter key or USB mouse to toggle the check box Choose one of the following Select the Apply soft key to save changes Select the Cancel soft key to dismiss the changes Using Outlined Font To use the outlined font press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings 1 Select the Use Outlined Font setting using the navigation keys or USB mouse Use the Enter key or USB mouse to toggle the check box Choose one of the following Select the Apply soft key to save changes Select the Cancel soft key to dismiss the changes Using the Expansion Module Bold Font Enabling this option bolds the font on the GEM display Not bolding it may make some text of language appear more clearly To use the Expansion Module bold font press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings 1 Select the GEM Bold Font setting using the navigation keys or USB mouse 2 Use the Enter key or USB mouse to toggle the check box 3 Choose one of the following Select the Apply soft key to save changes Select the Cancel soft key to dismiss the changes Configuring Local Menu options Using the Simple Icons To change the type of icons press the Services key twice to open the Local Tools menu Press th
168. se the AutoDial feature to display store and automatically dial phone numbers To store an AutoDial number Autodial 1 Without lifting the handset press the appropriate AutoDial key The screen displays the word Autodial next to the appropriate key Making a call Autodial w To use AutoDial Autodial eee Using Ring Again Using the dialpad dial the phone number including access code to be stored on the selected AutoDial key Press the AutoDial key a second time to store the number on the selected key After you store a number the word Autodial disappears and the stored number appears Assign a label to the key After you assign the label the number disappears and only the label appears on the screen next to the key Lift the handset Press an AutoDial key in the upper display area to dial the number associated with that key Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Deskphone rings when the person you called becomes available Ring Again automatically redials the number Making a call To activate Ring Again Dial a number and receive a busy tone or no answer Choose one of the following Press the RingAgn soft key Enter the Ring Again Activate FFC To call a Ring Again party when you receive notification After receiving the notification ring lift the handset or if you are using the headset or in handsfree mo
169. soft key The message Set active device name appears This means the headset named is now the active headset and is used when you press the headset key Exit 11 Press the Exit soft key to exit to the main display Changes are saved automatically Dual Pairing Headsets Take special care when using a dual pairing type of Bluetooth wireless technology headset which can be paired to its base as well as to the Avaya 1165E IP Deskphone If it is paired to both the Avaya 1165E IP Deskphone is the second device and the following applies Press the headset telephone key e If asingle tone sounds the headset is connected to the base If a double beep sounds the headset is connected to the Avaya 1165E IP Deskphone Configuring Local Menu options If the base is powered off the headset is only paired to the Avaya 1165E IP Deskphone and pressing the telephone key connects you to the Avaya 1165E IP Deskphone Note Unless you need to dual pair a headset operating the headset with the Avaya 1165E IP Deskphone is simpler if the headset is only used with its charging only base The IP Deskphone base should be powered off if it is not in use Interaction with wired headsets If you connect a Bluetooth wireless technology headset and a wired headset to the same Avaya 1165E IP Deskphone the Use Bluetooth headset item switches between the wired headset and the Bluetooth headset If you select the Use Blu
170. t and handsfree mode 1 Choose one of the following Press the Handsfree key Headset key 2 Dial the number ow Ifa headset is connected press the a aaa aaa aaa To use a headset 1 Ensure the headset is connected to the headset jack or the handset jack Ov 2 Press the Headset key If you have a Bluetooth wireless technology headset installed you can activate it by pressing the button on the headset To discontinue a handsfree call Ler Press the Goodbye key Goodbye Making a call To mute a handsfree call 1 Press the Mute key The LED indicator flashes Mute aQ 2 Press the Mute key again to return to a two way handsfree conversation Mute To switch from handsfree to handset mode sZ Lift the handset T To switch from handset mode to handsfree mode a 1 Press the Handsfree key v 2 Replace the handset c a To switch from handsfree to headset On 1 Press the Headset key Making a call To release a call Lr 1 Press the IP Deskphone Goodbye key or press the button on the headset if Goodbye equipped Using the Directory applications You can make calls using the following Directory applications available on your Avaya 1165E IP Deskphone e Making a call using the Corporate Directory on page 133 e Making a call using the Personal Directory on page 134 e Making a call using the Callers List on page 135
171. t line to your current call Conf 1 Press the Conference soft key Lael 2493 JQ 2 2 Press the line key that has the number of the caller you want to connect to your current call Conf 3 Press the Conference soft key to join the person on hold to your conversation Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself The maximum number of people the conference feature supports depends on the configuration of your IP Deskphone Talking with more than one person To set up a conference call Conf 1 While on a call press the Conference soft key to place the party on hold You hear a dial tone HH 2 Dial the number of the person you want nun to add to the conference call You can talk privately to the person you are adding at this time Note Instead of dialing a number you can press the Directory key and use the Corporate Directory or Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call Conf 3 Press the Conference soft key a second time to conference all parties together Note You can talk to either party privately press the Incalls key to talk to the originator or press the Conf key to talk to the transfer number Alternating between these two keys alternates between the two parties This needs to be done before pressing the
172. t or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoro
173. ternal Application Server Note 2 Wideband has dependencies on Avaya Communication Platform support including Avaya Communication Server 1000 and is minimum release dependent About the Avaya 1165E IP Deskphone Basic features Your Avaya 1165E IP Deskphone supports the following features up to sixteen line feature keys with indicators using the Shift feature four soft keys to provide easy access to features and call control high resolution color display high quality handsfree speakerphone wideband audio support for handset headset speaker and handsfree microphone volume control keys for adjusting ringer handsfree handset and headset volume seven specialized feature keys Quit Directory Message Inbox Shift Outbox Services Copy Expand five call handling keys Mute Handsfree Goodbye Headset Hold two Gigabit Ethernet ports for LAN and PC connections integrated headset support for wired and wireless options including USB and Bluetooth Wireless Technology IEEE 802 3af PoE or local AC power options About the Avaya 1165E IP Deskphone e hearing aid compatibility e USB port for connecting a USB keyboard USB mouse USB headset USB flash drive and powered hubs e USB access control USB lock that controls how the USB port on the Avaya 1165E IP Deskphone can be used e support for Graphical External Application Server GXAS protocol t
174. the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings Configuring Local Menu options 1 Select the Slideshow settings using the Up Down navigation keys or the USB mouse 2 Click the Left Right arrow of the indication bar or use the navigation keys to select the timeout value The values are as follows 1min 5min 10min 15min 30min ihr 2hr Off default 3 Choose one of the following Select the Apply soft key or the Enter key to save changes Select the Cancel soft key to dismiss the changes Using the Backlight Dim feature When Display Dim is enabled and the backlight timer expires the backlight dims to a low level instead of turning off completely To use the backlight dim feature press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings 1 Select the Display Dim Enabled settings using the Up Down navigation keys or the USB mouse By default the check box is cleared 2 Press the Enter key or use the USB mouse to toggle the check box 3 Choose one of the following Select the Apply soft key to save changes Select the Cancel soft key to dismiss the changes Configuring Local Menu options Setting a theme To set a theme press the Services key twice to open the Local Tools menu Press the 1 key on the dialpad to select 1 Display Settings 1 Select the Theme
175. the configuration Enter Press the Cancel soft key to keep existing configurations Configure Preferred Name Match You can configure your Avaya 1165E IP Deskphone to display the name of the caller as defined in your Personal Directory The default configuration is Off To configure Preferred Name Match press the Services key select Telephone Options and then select Call Log Options To configure Preferred Name Match 1 Press the Up Down navigation keys to scroll and highlight Preferred Name Match WE 2 Press the Select soft key Configuring Telephone Options 3 Press the Up Down navigation keys to joj scroll and highlight one of the following Preferred name match on Preferred name match off Select 4 Choose one of the following Press the Select soft key or Enter Enter key to save the configuration y Press the Cancel soft key to keep Cancel existing configurations Configure Area Code Setup Use the Area Code Setup menu to save up to three area codes When an incoming call arrives with an area code that matches one of the three stored area codes the incoming call number is reordered to display the telephone number followed by the area code as opposed to the area code followed by the telephone number This reordering is also performed when you scroll through your Callers List To configure area codes press the Services key select Telephone Options and then select Call Log Optio
176. tober 3 2002 are Copyright c 2000 2002 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 0 6 with the following individuals added to the list of Contributing Authors Simon Pierre Cadieux Eric S Raymond Gilles Vollant and with the following additions to the disclaimer There is no warranty against interference with your enjoyment of the library or against infringement There is no warranty that our efforts or the library will fulfill any of your particular purposes or needs This library is provided with all faults and the entire risk of satisfactory quality performance accuracy and effort is with the user Third party terms libpng versions 0 97 January 1998 through 1 0 6 March 20 2000 are Copyright c 1998 1999 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 0 96 with the following individuals added to the list of Contributing Authors Tom Lane Glenn Randers Pehrson Willem van Schaik libpng versions 0 89 June 1996 through 0 96 May 1997 are Copyright c 1996 1997 Andreas Dilger Distributed according to the same disclaimer and license as libpng 0 88 with the following individuals added to the list of Contributing Authors John Bowler Kevin Bracey Sam Bushell Magnus Holmgren Greg Roelofs Tom Tanner libpng versions 0 5 May 1995 through 0 88 January 1996 are Copyright c 1995 1996 Guy Eric Schaln
177. top key does not affect the status of active calls Press the Shift Outbox key to toggle between two feature key pages and to access an additional six lines or features This function is not available on all phones consult your system administrator Press the Message Inbox key to access your voice mailbox This function is not available on all phones consult your system administrator About the Avaya 1165E IP Deskphone Press the Directory key to access directory Directory services D Press the Services key and then use the navigation keys to access the following Services items e Telephone Options Volume adjustment Contrast adjustment Language Date Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Call Log Options Ring type Call timer Onhook default path Change FeatureKey label Name Display Format Live Dial Pad e Password Admin Station Control Password The Password Admin menu is not available on all IP Deskphones Consult your system administrator e Virtual Office Login and Virtual Office Logout if Virtual Office is configured Press the Services key to exit from any menu or menu item About the Avaya 1165E IP Deskphone P Press the Services key twice to access the Local Tools menu and then use the Left Services Right navigation keys to access the following F ite
178. tructions Click No to return to the Prepare Phone for Configuration window shown in Figure 12 on page 47 g Toreset the IP Deskphone and begin the software update press the Apply amp Reset key on the IP Deskphone Virtual Private Network The progress bar displays the percent complete of the software transfer h Restart your IP Deskphone i Click Next j Go back to Step 12 and repeat the steps 15 When the Autodiscover Phone window appears as shown in Figure 15 on page 51 click Autodiscover Phone to discover connected IP Deskphones Note Click Stop to stop the search The text Searching for connected phones displays while the connected IP Deskphones are located The text Autodiscovery complete displays in the Avaya Phone VPN Configuration Wizard tool when the search is finished If the search is successful Listening Mode Connected appears in the IP Deskphone display area If the search is not successful do the following e Ensure that the IP Deskphone continues to display Listening Mode Listening during the Autodiscovery process If your IP Deskphone does not display this message power down the IP Deskphone and repeat the steps starting with Step 11 e Ensure that UDP Port 49000 is not currently blocked by your PC firewall Ensure that UDP Port 49000 is not already in use by existing applications on your PC e Review the log txt file for additional information Vi
179. ture key label to the default value or No to return to the previous menu Note f labels are changed to default values you cannot undo the change The label configurations must be reentered Configuring the name display format You can configure your Avaya 1165E IP Deskphone to display the name of the incoming calling party in the following formats e last name first name e first name last name To configure name display format press the Services key select Telephone Options and then select Name Display Format Configuring Telephone Options To configure name display format 1 Press the Up Down navigation keys to scroll and highlight one of the following last name first name first name last name Enter 2 Choose one of the following Ea Press the Select soft key or Enter key to save the configuration Select Cancel Press the Cancel soft key to keep or existing configurations Configuring Live Dial Pad The Live Dial Pad option activates the Primary DN key when you make a call by dialing a phone number on the dialpad without picking up the handset or pressing the handsfree key To configure Live Dialpad press the Services key select Telephone Options and then select Live Dial Pad To configure Live Dial pad 1 Press the Up Down navigation keys to scroll and highlight one of the following Live Dial Pad Off Default Live Dial Pad On Configuring
180. ture to charge a call to a specific account The Forced Charge feature charges long distance calls from an IP Deskphone restricted to local calls Additional call features To charge a local or long distance call to an account before you dial To charge a call in progress Lift the handset Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number When the dial tone sounds dial the number Choose one of the following Press the Transfer soft key Press the Conference soft key Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number Additional call features 2498 4 Ng the line DN key to return to the To charge a call to an account when you transfer a call Trans 1 Press the Transfer soft key The call is placed on hold 2 Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC DEDE Q i i l CODIO G H 3 Dial the charge account number EEE ana H 4 After the dial tone dial the number to EEE which you are transferring the call aaa Trans 5 Press the Transfer soft key when you hear the IP Deskphone ring You can talk privately to the person at the transfer number before you press the Transfer soft key Additional call features To charge a call to an account whe
181. twork Diagnostic Tools The Network Diagnostic Tools menu contains tools that are used to diagnose network problems This menu is for administrator use only 3 Ethernet Statistics The Ethernet Statistics tool is used to view reports about Ethernet operation This tool is for administrator use only 4 IP Network Statistics The IP Networks Statistics tool is used to view reports about network operation This tool is for administrator use only 5 USB Devices The USB Devices tool provides information about any Universal Serial Bus USB devices that you connect to your phone Your Avaya 1165E IP Deskphone automatically detects USB devices when you connect them to the USB port in the back of the IP Deskphone Configuring Local Menu options To check USB device information press the Services key twice to open the Local Tools menu press the 2 key on the dialpad to select 2 Local Diagnostics and press the 5 key on the dialpad to select 5 USB Devices To check USB device information The screen displays information about connected devices Cancel 1 Press the Cancel soft key to cancel to the main display If the USB port has been disabled no devices are enumerated and the screen displays only that the USB port is disabled even if USB devices are connected Figure 28 on page 123 shows the IP Deskphone display when the USB port is disabled Configuring Local Menu options Figure 28 USB Devices Port Disa
182. u are browsing the following soft keys on your IP Deskphone can appear Home Pressing this soft key causes the page defined in the WML Home field to display e Refresh Pressing this soft key causes the current page to reload including a complete refresh of the deck e Cancel Pressing this soft key causes the active WML page request to be cancelled The displayed WML page can have its own soft keys These additional soft keys can span multiple levels so you use the More soft key to display the next level of soft keys About the Avaya 1165E IP Deskphone The following table describes some of the typical conditions and the soft keys displayed Table 1 WML soft key display Softkey Softkey Softkey Soft key Condition 1 2 3 4 Page loading Cancel blank blank blank WML Home not configured Page loading Home Cancel blank blank WML Home configured Page loaded Refresh blank blank blank WML Home not configured Page Loaded Home Refresh blank blank WML Home configured no page defined soft keys Page Loaded lt page Home Refresh blank WML Home defined configured soft key one page defined 1 gt soft key Page Loaded lt page lt page Home Refresh WML Home defined defined configured soft key soft key two page defined 1 gt 2 gt soft keys Page Loaded lt page lt page lt page More WML Home defined defined defined configured soft key soft key soft key three pag
183. ual Private Network Figure 8 Equipment Setup and VPN window Avaya Phone VPN Configuration Wizard Xi Steps Equipment Setup and VPN Verify that your modem phone and computer are 1 Welcome amp language selection 5 Peai J 3 Locate data files 4 Prepare phone for configuration 5 Autodiscover phone 6 Configure phone 7 Confirmation amp finish If you have a VPN connection it must be disconnected before proceeding with the wizard __More _ Back Next gt Cancel 6 Verify that the modem IP Deskphone and PC are connected properly 7 Disconnect any VPN connection currently running on your PC Confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Deskphone are connected correctly Note Connect the IP Deskphone LAN Ethernet port marked with the symbol on the back of the IP Deskphone to your network equipment only Connect only one PC if applicable to the PC Ethernet port marked with the symbol on the back of the IP Deskphone Note Optional Click More to read a description of VPN 8 Click Next The Locate Data Files window appears as shown in Figure 9 on page 44 Virtual Private Network Figure 9 Locate Data Files Avaya Phone VPN Configuration Wizard Steps Locate Data Files sation The wizard has attempted to locate the data files that 1 Welcome amp language will be used to configure your phone 2 Equipment Setup Tf it
184. ughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written in the body of this License 9 The Third party terms Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the F
185. vaya com scroll to the bottom of the page and select Contact Avaya Support Revision history Revision history March 2013 Standard 04 01 This document is up issued to support Avaya Communication Server 1000 Release 7 6 November 2011 Standard 03 05 This document is up issued to reflect changes in technical content May 2011 Standard 03 04 This document is up issued to to reflect changes in global power supply information March 2011 Standard 03 03 This document is up issued to to reflect changes in the procedures for cancelling Call Forward December 2010 Standard 03 02 This document is up issued to support UNIStim 5 0 and Avaya Communication Server 1000 Release 7 5 October 2010 Standard 03 01 This document is up issued to support UNIStim 5 0 and Avaya Communication Server 1000 Release 7 5 July 2010 Standard 02 02 This document is up issued to reflect changes in technical content for Call Log Options and to add Record on Demand content June 2010 Standard 02 01 This document is up issued to support Avaya Communication Server 1000 Release 7 0 Revision history April 2010 Standard 01 02 This document is up issued to support Avaya Communication Server 1000 Release 5 5 and Avaya Communication Server 1000 6 0 with UNIStim 4 1 October 2009 Standard 01 01 This document is issued to support the IP Phone 1165E for Communication Server 1000 Release 5 5 and 6 0 Conte
186. ya Inc 211 Mt Airy Road Basking Ridge NJ 07920 USA Bluetooth wireless technology This portable device with its antenna complies with FCCs RF radiation exposure limits for an uncontrolled environment To maintain compliance this transmitter must not be collocated or operate in conjunction with any other antenna or transmitter Regulatory and safety information DenAn regulatory notice for Japan A Warning Please be careful of the following while installing the equipment Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury s AMRERSICCPAACH WRFOCECCOPECESLY jk FIL ERIK ACPYPSREOARIL MTRBI Ben THEFT Wt ACIS AC BRACES At aa HE MUO MMAC RAIS owe OMERA KEOMALESCEMHVET MMEN CHET TRO GRAF EHO RII ALELYCCKESLY bitte MBS FORE COPARRGEASHMORBLRSCLAHVET Third party terms Third party terms Third Party Terms for UNIStim sw releases 4 1 thru 5 0 Jan 2010 Nov 2010 Certain portions of the product Open Source Components are licensed under open source license agreements that require Avaya to make the source code for such Open Source Components available

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