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Avaya 1165E User Guide

1. ceccececeeeeeeeteteeeeeteeeaeeees 168 Inbox Outbox IM log multiuser eee 192 INCOMING Call ignore 00 0 2 eee cece cece ee eeeetee cae eeeeeeteteeeteees 95 incoming Call redirecting cccceceeeeeeeeeeeeeeeeeeees 94 Initial login multiuser 0 0 eee eeeeeeete cee eeeeeeeeees 183 Initiating a call from an Instant Message 05 121 Initiating a call from the Call Outbox ssessenseneneean 114 Initiating a call using the active call context sensitive soft KEY MENU nainen a 124 Instant Message automatic pop up 2 006 117 Instant Message Inbox Outbox cccceeeeceeteeeeee 119 Instant Message COMPOSING cccceceeeeeeeeeteeee 119 Instant Message deleting ccceeceeeeeeeeeeteeees 122 Instant Message initiating a call from 00 121 Instant Message replying to aseeseen 4271 Instant Message viewing the content of 421 Instant Messages ACCESSING 0ceeceeeeeeeeeeees 120 Instant Messages multiuser c ceeeeeeetteeeeee 189 Instant Messaging eceeeeeeeeeeeeeeeeeeteeeeeeeeeeeeaaeees 117 Instant Messaging pop ups configuring 05 118 Instant Messaging configuring cece eeteeeeeeteee A17 IP Deskphone information viewing 2 000 8 157 November 2013 K Key press behavior ce ccceceeeeeeeeeeeeeeecaeeeeeeeeeteeeeeees
2. Note e When you log on to the IP Deskphone for the first time the system prompts you for a location The IP Deskphone retains the previous user logon ID which appears after the ID prompt whenever the IP Deskphone reboots If Authentication is enabled by your system administration you can enter your authentication ID independent of your user ID The authentication ID is used when the server challenges the IP Deskphone To log on to the IP Deskphone 1 Press the abc 123 soft key to toggle between alphabetic or numeric input 2 Use the dialpad to enter your user ID login at the prompt Note Use the left navigation key to backspace and remove a previous user ID 3 Press the Login soft key If Authentication is enabled by your system administration you are presented with the Authentication ID screen The authentication ID is autofilled with your user ID If Authentication is not enabled a new screen appears and prompts you for your password e Press the abc 123 soft key to toggle between alphanumeric or numeric input e Use the dialpad to enter your authentication ID login at the prompt e Press the Login soft key 4 Enter your password by using the dialpad Note e When you enter your password the last character entered appears However all previous characters are hidden e When you enter your password and you use the navigation key to backspace you erase all the characters and must completely re e
3. eeceeeeeeeeeeeeees 136 Friends feature ccccc ce eeececcceeceeaseececesaneneeeeeeeeaees 134 Friends list c ccccccccceeseceeeceeaeeesceeeeeeeseeeceeseeseasnenees 125 200 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide G Goodbye Release key ececceeecteeeeeeeetireeeeeenieeeeeees 22 Group Call Pickup ccecccceceeeeseseeeeeeeeeeneees 123 155 Group Support ceecececeeeeeeeeeeeeeceeceeeeeeeeeeeeeeeeeees 169 Group add a New group cecceeceeeeeeeeeeeeeeeeeaees 173 H handsfree Calling ccccecceceeeeeeeeeeeeeeneaneeeeeeeeeees 87 Handsfree Key cccecceceeeeeceeceeeeeeeeseesenseenaeeeeeeeeess 22 Headset Key nnisslu tinana aaa 22 Hold einden e a 126 Hold KEV rieron iiinn 22 Hold access a call on hold when multiple calls are on TONG EEA E A 427 Hold make a call on hold the active cal 127 Hold Multiple calls ON ccccccecsseesessetstesseeeeeseeees 127 TOOKSWICH iss aedcae anid ssancleadesas sucddadans sania a 22 l Icons display screen cccccceceeeeeeeeeeeecseeeeeeeeeeeeees 33 Ignore an incoming call a se 95 IM audible alert configuring 2 e ceseeeeeeeees 118 IM automatic pop up configuring 0 00 117 IM Settings multiuser cc ccceeeeeeeeeeeeseetteeeeeeees 190 Image screen selecting cccceeeeeeeeeeeeeteceeeeeeeeeees 168 Images background
4. 46 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Entering text Entering text You can use the following methods to enter and edit text on your IP Deskphone e Entering text using the IP Deskphone dialpad on page 47 e Entering text using the USB keyboard on page 50 Related topics Using the dialpad on page 47 Entering text using the USB keyboard on page 50 Using the dialpad You use can use combinations of the letters and numbers on the dialpad of your IP Deskphone to for example spell names or words in Instant Messages IMs enter SIP addresses create Address Book entries and to designate feature key labels To make a call you can dial an alphanumeric SIP address for example jdoe2 domain com or you can dial a Directory Number DN depending on the local system configuration Note Some service providers support only the use of a Directory Number DN such as 555 5555 to initiate a call to another IP Deskphone Contact your system administrator or service provider to determine if alphanumeric dialing is supported Alphanumeric dialing consists of string of text that contain letters and numbers that make up for example a SIP address Related topics Entering text using the IP Deskphone dialpad on page 47 Enabling and disabling the Ends Dialing feature on page 49 Configuring the dialpad to alphanumeric dialing on page 49 Enteri
5. Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call To access the calls in your Call Outbox during a call 1 To access the calls in your Call Outbox during a call press the Call Outbox key cal 2 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 3 Press the Enter key to initiate a call to the highlighted caller x Note This places the current call on hold if it is not already on hold OR Press the Exit soft key to return to the Incall screen Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 115 Call Inbox and Call Outbox 116 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Chapter 11 Instant Messaging You can use your IP Deskphone to send and receive an Instant Message IM You can access and respond to an IM while on a call The blue LED Feature Status Indicator at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives Configuring Instant Messaging You can configure your IP Deskphone settings to manage an incoming IM Enable or disable the automatic pop up of a new IM e Enable or disable an audible alert on a new IM Related topics Instant Message automatic pop ups on page 117 Configuring IM audible alert on page 118 Instant Message automatic po
6. 1 Select Speed Dial CO N O OO A W N 10 Press the Select soft key Press the Select soft key Use the dial pad to enter a key label Press the Next soft key to continue Use the dial pad to enter an address Press the Next soft key to continue Use the dial pad to enter a Call Subject associated with the Speed Dial contact You can leave this blank if you do not want to include a Call Subject Press the Ok soft key to confirm the entry and move to the next step OR Press the Cancel soft key to return to the previous step Press the Yes soft key to activate auto retrieve of held call on hang up of speed dial OR Press the No soft key to return to the previous step To program a Call Forward feature key To program a Call Forward feature key beginning from Step 6 in the procedure To modify a feature key on page 139 1 Select Call Forward ona FF WwW N Press the Select soft key Use the dial pad to enter a key label Press the Next soft key to continue Select a User Press the Select soft key 140 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Feature keys 7 Use the dial pad to enter the address 8 Press the Finish soft key to confirm the entry and complete the procedure OR Press the Clear soft key to erase the entry OR Press the Back soft key to return to the previous menu
7. OR Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address Note You can program a feature key to use as a shortcut to dial a number or a SIP address For more information see Feature keys on page 137 3 Press the Send soft key to immediately initiate the call Note The IP Deskphone automatically initiates a call shortly after you enter the SIP address or phone number Making a call using on hook dialing You can make a call by using on hook dialing Enter the SIP address or the phone number before going off hook Note When you use this method you cannot toggle between alphabetic or numeric input To make a call using on hook dialing 1 Dial the number or SIP address 2 Continue the call by using one of the following methods e Press the line feature key e Press the Headset fixed key e Press the Handsfree fixed key 3 To terminate the call choose one of the following e Replace the handset into the cradle e Press the Goodbye key 86 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Making a call using on hook dialing Related topics Using handsfree calling on page 87 Using handsfree calling While on an active call you can switch between the handset headset and handsfree mode To end a handsfree call Press the Goodbye key To mute a handsfree
8. search criteria User Name Name e Phone Number Press the abc 123 soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter the search information for the contact Press the left arrow to delete characters press the right arrow to enter a space Note The search is not case sensitive Press the Search soft key OR Press the Back soft key to return to the previous menu Note When the search is unsuccessful the following message appears No entries found for lt search criteria gt Ifa search result is successful you can do one of the following e Press the Up Down navigation key to highlight a contact from the search result and press the Call soft key to initiate a call e Press the Search soft key to start a new search e Press the Exit soft key to return to the idle screen Ifa search result is not successful you can do one of the following e Press the Search context sensitive soft key to return to the search menu and begin a new search e Press the Exit context sensitive soft key to return to the idle screen Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 103 The Address Book Using Global Search You can perform a Global Search for a contact To perform a Global Search for a contact 1 Press the Services fixed key select Search and then select Global Search from the menu Press the Up Down n
9. A Cable unplugged multiuser ceeeeeeeeeeees 185 Call Forward reminder signal ceeeeeeeeeee 147 Abbreviated Dialing Lists cceeseeceeeeeeeeeees 180 Call Forward activate 0 c ccccceeeeeeeeeeeseeseteeeees 147 Accessing Instant Messages ecceseeeeeeeees 120 Call Forward deactivate cccccceceeeeteeeesereteees 147 Accessing the calls in your Call Inbox during a call 112 Call Forward uSing 0 eee eee eerie 147 Accessing the calls in your Call Outbox during a call 115 Call Forwarding multiuser 0000 ee 195 Accessing the Services mem 2 0 ccceeeeeeeees 158 call from the Address Book 2 ceeeceeeeeeeeteees 97 Account selection multiuser ccccceeeeeseeeeeeeees 196 Cal WD OX isinna A 107 Ad hoc conferencing when connecting to the Call Call Inbox Accessing the calls during a call 112 SONET oieee iE a aiaa ea 131 Call Inbox deleting Calls nnneneeeeeeeneeennne eneee 112 add a new contact to your Address Book 172 Call notification options multiuser 000 190 Add a new group to Address Book ssssssssenenseseeeene 173 Call notification options per account multiuser 190 Adding a contact to Address Book eeeeeees 98 Call Outbox Geen ee 407 112 Adding a new Presence state message 200 152 Call Outb
10. Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 163 Advanced features Customizable banner for login If a login banner with login banner text is configured the IP Deskphone displays the banner text on the screen as the user logs on Changing the IP Deskphone configured language does not change the banner text language The banner appears only for the primary user of an IP Deskphone In a multiuser configuration even when the banner text is enabled the banner does not appear to the secondary user logins Dismiss the banner screen by pressing OK Until you dismiss the banner screen the IP Deskphone switches to DND mode until the banner is dismissed Outgoing or incoming calls are not allowed other than emergency calls until you dismiss the banner You can see pop up messages or prompts on the bottom of the banner screen after you dismiss the login banner Phone Information Details screen 164 The Phone Information Details screen displays the Primary user Primary domain MAC address and IP address of the IP Deskphone The contents of this screen include user and IP Deskphone identifiable information that may need to be protected per US Federal DoD requirements guidelines Note To hide information that is protected the administrator can disable the Details context sensitive soft key on the main Phone Information screen If the Details soft key is disabled you cannot view deta
11. Call Mute Pressing the Mute key on the adapter is equivalent to pressing the Mute key on the IP Deskphone After processing the mute event the voice path from the IP Deskphone to the far end is muted Both the Mute LED on the IP Deskphone and the LED on the adapter are lit to indicate the call is muted Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 77 Configuring the Avaya 1165E IP Deskphone Feature Description When unmuted the voice path resumes and both LEDs go off Volume Up Down Pressing the Volume Up Down key on the adapter is equivalent to pressing the Volume Up Down key on the IP Deskphone After processing the Volume Up Down events the system volume changes and affects the volume on the attached headset Audio Processing Same as the wired headset Audio quality is restricted to narrow band with mono voice channel only The following table lists the Avaya USB adapter key mappings Table 15 Avaya USB adapter key mappings Keys on adapter Keys on the IP Deskphone Blue Key Expand Key Green Key Headset Key Red Key Release Key Mute Key Mute Key Volume Up Down Volume Up Down The Blue key is mapped to the Expand key on the IP Deskphone Therefore pressing the Blue key invokes the Instant Messaging screen Third party USB headsets with HID Both USB Audio and USB HID commands are supported The two classes
12. Dial the EC500 Self Administration Access Codes FAC followed by the IP Deskphone extension number plus the IP Deskphone station Security Code plus followed by the EC500 telephone number plus This assigns the telephone number and automatically activates EC500 You can also manually activate or deactivate EC500 from a phone by dialing the Enhanced EC500 Activation or Deactivation FAC followed by the desk phone extension plus followed by the IP Deskphone station Security Code plus Malicious Call Trace Activation The Malicious Call Trace Activation feature is initiated from your IP Deskphone to start a trace for a currently active call on a specified extension All configured trace controller phones on the system are notified of the request and can take control of the trace The active controller can deactivate the trace You can can request a malicious call trace but your IP Deskphone cannot act as a controller To make the request dial the Malicious Call Trace FNE or FAC followed by the extension of the phone that is on the call to be traced The request can be canceled by dialing the Malicious Call Trace Cancel FNE or FAC To initiate Malicious Call Trace on your IP Deskphone To activate Malicious Call Trace for your active call place the call on hold Dial the Malicious Call Trace FNE provided by your system administrator 1 2 3 Dial your own extension number 4 Wait 10 seconds for the confirmation tone Not
13. If you press the Release Goodbye key to dismiss the logout prompt you also terminate the call If you do not respond the prompt times out in 45 seconds and the phone switches to permanent login 58 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Selecting a location Selecting a location When you first login to the IP Deskphone the system prompts you for a location The location you select is saved in your User Profile Depending on your service provider the Enhanced Emergency Service uses the location you select or the Directory Number DN on the call server when handling emergency calls The configuration of the call server determines how emergency service calls are handled by your IP Deskphone Note e During an emergency call you cannot log out from the IP Deskphone or release or disconnect the call The IP Deskphone remains connected to the emergency service until the emergency service operator disconnects it e If the login time expires during an emergency call a prompt does not appears and the IP Deskphone automatically switches to permanent login e When you configure your user profile for the first time you must confirm that the selected location is correct You can view your location by accessing the IP Deskphone information screen For more information see Viewing the IP Deskphone information on page 157 User Profile Your User Prof
14. NN43170 600 The following Network menu items are available e Server Settings to select and edit domains e Device Settings to configure the network settings e Diagnostics to run a trace route or send a ping to diagnose the network connection IP Set and DHCP information Network Diagnostics tools Ethernet Statistics IP Network Statistics Advanced Diag Tools Test Key e Lock Menu to access to the Network Menu To access the Network menu Press the Services fixed key twice quickly 162 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com USB flash drive OR Press the Prefs soft key and then select Network from the menu Note You need to enter an administration password to access the Network menu items USB flash drive A standard USB flash drive can be used for the following e To expand the hardware storage in the IP Deskphone To support file transfer between a PC and the IP Deskphone to upload specific files or preferences into the IP Deskphone e To back up data stored in the IP Deskphone Presence of USB flash drive Navigate through the menus Services gt Phone Information gt USB to verify the presence of the USB flash drive attached to the IP Deskphone After you select the USB menu the attached USB flash drive is displayed along with other USB devices The name of the USB device directly appears from the USB device
15. jack marked with the headset symbol The headset symbol is as follows 83 2 Thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel marked with the headset symbol Selecting the headset tuning parameter Follow this procedure after the 1165E IP Deskphone and headset are installed and you are using the IP Deskphone for the first time with the headset You can select a headset from the following list of supported headsets e Type 1 Monaural and Binaural Headset Monaural Headset Plantronics Model number H251N Part number 64338 01 with cable Model Number A10 Part Number 66268 02 Binaural Headset Plantronics Model number H261N Part number 64339 01 with cable Model Number A10 Part Number 66268 02 e Type 2 Monaural and Binaural Headset Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 43 Installing the 1165E IP Deskphone Monaural Headset Plantronics Model number HW251N Part number 75100 06 with cable Model Number A10 Part Number 66268 02 Binaural Headset Plantronics Model number HW261N Part number 75101 06 with cable Model Number A10 Part Number 66268 02 e Type 3 Binaural Headset Binaural Headset GN Netcom Model number GN 4800 Part number 48492 09 After you select a headset the corresponding tuning parameters are applied automatically Use the following procedure to select
16. 109 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 107 Call Inbox and Call Outbox Managing missed calls on page 109 Initiating a call from the Call Inbox on page 111 Deleting calls in your Call Inbox on page 112 Accessing the calls in your Call Inbox during a call on page 112 Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone is e idle active Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call To manage calls in the Call Inbox while not on a call 1 Press the Msg Inbox fixed key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox note You can initiate a call to the highlighted caller 3 To place a call to the selected address using the primary login of the IP Deskphone press the Enter key OR To view the details of a highlighted call press the Right navigation key OR To leave the detail view and return to the main Inbox screen press the Left navigation key Press the Missed soft key to toggle the view filter from the All soft key to the Missed soft key The All soft key is displayed when the view mode is on Missed and displays all the calls in the Call Inbox OR Press the Delete soft key to delete the highlighted call or all calls in your Call Inbox 108 Avaya 1165E IP Deskph
17. 22 L LING Key srececticniterioniacaecececnagteaetavs aeaeasnede devderres a 22 Line keys multiuser 0 2 2 0 eee cece eeeeeeeeeeeeeeeeeeeeeeees 186 Location information ccccccceeeeeseseeeeeeeaneeeeeeeeeees 62 Logging off from the IP Deskphone n se 61 Logging out multiuser 0 2 ce eee etter reer ettteeeeeee 184 logon confirmation ce eeeeecee cece cette eeeeeeeceeeeeeeeeeetettees 60 logon error MESSAGES e cee ee eee eeeeeeneecaeeeeeeeeeeeeeeeees 60 logout Secondary ACCOUNT ceceeeeeeeeeeeeteteees 185 M Making a Call sci ceacesdest einstein a 85 Making a call using off hook dialing cee 85 Making a call multiuser 0 0 c cceceeeeeeeeeeeeeeeeees 187 Making a new call ccsecceceeeeeeeeeeeteeeseneneeeeees 124 Managing calls in the Call Outbox while not on a call 113 Menu features multiuser cece ce ceeeeeseeeeeeeeeaee ones 189 Message Waiting Indicator cee eeeeeeeeeneeeeeeeeeeee 35 missed calls ce ceeccccceeeeesseceececesseececeeeseaeeeeeeeeeaneeses 109 Modifying settings multiuser 0 00 eeeeeeeee 190 Multiple calls On Hold ccccecsesessseeseseeeeeseeeeeeenes 127 IMGT SOR ses tessatiecastyadician E A EN 183 Multiuser account selection 0 0 0 cee cecceee ee eneeeeeeeees 196 Multiuser additional logins cceeeeeeeeeeeeees 183 Multiuser Address DOOKS ccccecseceeeeeeeee
18. 75 Third party USB headsets with HID o essnonnan R a 78 Analog Terminator Adapter for analog 500 2500 type telephone or fax machine 81 Ghapter T Making a ot cee 85 Making Call using of hook diali G aicccctesssecstrccasccesseannstairendatsctneeasewenseeanarveenuasstentansasaconongancucanengaauenents 85 Making call using on hook AN iets crtcesranec tains en ba incon hawiniadsanatduiaaiaataubiicespawaassimateinesiaadaais sanputuderennnns 86 Using handske Calisphere a a 87 Io pke her 2 5 2 A E E E E E tectum E E E E reer rir 88 Managing Call SUDIG RS ssns E EEO A SE 89 oee L aS E e e N E E E A E E E E E A T E 89 pecingan ONA es 90 EE EAE Ee e rte A I PRO O EE E N A E E EI E E ET OT 90 Chapter 6 Recennna a Call iteic citric 93 RUPE PERUVIAN cs ated ig sass acct ars Dd del I aca E I els el el ia ee V hg ea A 93 HOS RSIS m MEO N ING Call crise aaa a Sama Ge eae IGE 93 Redirecting an incoming Gall cicccscccaccecrieaniccssacetscccesdencatccervestucteanecsenue n a na EEA 94 eaeko iee WINNS CN M A A E P E A E E A O 95 Chapter 9 The Address BOOK nsoncacenenasnnssnno 97 venno UT BOOK onin iaaa EE AE AAEE A 97 Initiating a call from ihe Address BOOK iiicccrssccescresesecsscararecancsdus casnnasaey aiani iaaa 97 Adama a contact to your Address BOOK assada AEEA ene ones 98 Editing a contaci im your Addresa BOOK ocscsunisadt nann Aa 99 6 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Copying informati
19. OR Press the Back soft key to return to the previous menu 146 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Using Call Forward Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination When you forward a call to another IP Deskphone the IP Deskphone that receives the call displays the name and SIP address if present of the caller the name and SIP address if present of the original called party and any subject message included with the call This ensures that the user who receives the forwarded call knows that the call is forwarded from you who the call is from and any subject message that is included O Note Not all service providers display forwarded calls as described Contact your system administrator or service provider for more information about Call Forward When the address or subject line is long you can scroll by using the left and right navigation keys Call Forward reminder signal When you forward your calls to another user or IP Deskphone you have the option to program the IP Deskphone to remind you that incoming calls can be forwarded This notification is an audible signal you hear when you go off hook and a change to the ring pattern when a call is incoming To activate o
20. Presence state eeeeeeeeee 150 Address Book group eeeeeeeeeeeestteeeeeeeaes 170 Configuring Do Not Disturb 0 0 0 0 eeeeeeeeeeeees 149 Bulk Remove all programmed feature keys by using the Configuring IM audible alert 0 ee eeeeeeeneee 118 Bulk context sensitive soft key 143 Configuring IM automatic pop up sses 117 Bulk Remove individual programmed feature keys by Configuring Instant Messaging eeeeeeeeee 117 using the Bulk context sensitive soft key 143 Configuring Instant Messaging pop ups 05 118 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 199 Configuring the Avaya 1165E IP Deskphone 63 Confirmation logon screen 0 cecceeeeeeeeeteteeneees 60 Copy an image file from the USB drive into the IP DeSKPNONG siirsin 178 Copy key creating a feature key using 006 146 Copy the ring tone from the IP Deskphone to the USB ATIVE arrian an cdacadesassssareansecsena 178 Copying information to the Address Book 100 Creating a feature key using the Copy key 146 Customizable banner for login ceeeeeeees 164 D Deactivate Call Forward cccccccccsssseeeeeeeeeeeeeeees 147 delete a user profile cc eceeeseeseeeeeeseeeeeeeeeeeeeees 160 Delete Friend information ccccccsseseeeeeeecesseeeees 136 delete user data files 2 0 0 0 ce
21. Press the Directory fixed key to select a contact from the Address Book to call Press the Up Down navigation key to highlight a contact on the list Press the View soft key to open the contact information Press the Call soft key to make a call to the contact OR Press the Back soft key to return to the off hook screen Adding a contact to your Address Book You can add a new contact to the Address Book of the IP Deskphone To add a contact to your Address Book 1 Press the Directory fixed key OR Press the View soft key select Address Book from the menu and then press the Add soft key 2 Press the abc 123 soft key to toggle between alphabetic and numeric characters 3 Use the dialpad to enter a name for the new contact and press the Next soft key to continue OR Press the Back soft key to return to the previous menu 4 Use the dialpad to enter a phone number or SIP address URI for the new contact Press the Next soft key to continue or press the Back soft key to return to the previous menu 5 Press the Yes soft key to designate the contact as a friend OR Press the No soft key if you do not want to designate the contact as a friend 6 Press the Yes soft key to add the contact to a group and then select the group OR 98 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Editing a contact in your Address Book Press the No soft key
22. Selection allows you to select a codec to use during inbound and outbound calls The following context sensitive soft keys are available for selecting the audio codes e Select The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec e Back Allows you to return to the Audio Codec screen Audio Codec Ordering The Audio Codec Ordering allows you to modify the order of preference of codecs to use during inbound and outbound calls The following context sensitive soft keys are available for the audio codec ordering page e Save to save the current order as the new preferred codec order e MoveUp to move the highlighted codec up in the list e MoveDwn to move the highlighted codec down in the list e Back to return to the Audio Codec screen The Audio Codec Ordering screen allows you to modify the order of preference of the codecs You can reorder the preferences and the changes to the ordering are saved PC Client softphone interworking with the IP Deskphone An Avaya soft client application such as one X Communicator or one X Agent Desktop can create a shared control session with the 11xx 12xx IP Deskphone To enable shared control configure the soft client application with option Outgoing Calls set to Desk phone After the IP Deskphone has logged in log in the soft client application using the same login credentials as the IP Deskphone The soft client application crea
23. To program a Do Not Disturb feature key To program a Do Not Disturb feature key beginning from Step 6 in the procedure To modify a feature key on page 139 1 Press the Select soft key Select Do not disturb Press the Select soft key Use the dial pad to enter a key label Select a User Press the Select soft key N OO FR ODN Press the Finish soft key to confirm the entry and complete the procedure OR Press the Back soft key to return to the previous menu To program a Send IM feature key To program a Send IM feature key beginning from Step 6 in the procedure To modify a feature key on page 139 1 Press the Select soft key Select Send IM Press the Select soft key Use the dial pad to enter a key label Press the Next soft key ona Ff WwW N Use the dial pad to enter an address 7 Press the Finish soft key to continue To program a Presence feature key To program a Presence feature key beginning from Step 6 in the procedure To modify a feature key on page 139 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 141 Active calls and call features 1 Press the Select soft key 2 Press the Up Down navigation key to highlight one of the following e Connected e Unavailable 3 Press the Select soft key to select Presence OR Press the Back soft key to return to the previous step 4 You can choose a more detailed
24. Use the dialpad to enter the new Call Subject 5 Press the Save soft key to add the new Call Subject OR Press the Back soft key to return to the previous menu without adding a new Call Subject Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is idle To delete a Call Subject while the IP Deskphone is idle 1 Press the Prefs soft key select Feature Options and then select Call Subject from the menu 2 Press the Up Down navigation key to scroll through and highlight the Call Subject to delete 3 Press the Delete soft key to delete the selected Call Subject A confirmation screen appears with the question Delete call subject 4 Press the Ok soft key to confirm the deletion of the Call Subject OR Press the Back soft key to not delete the Call Subject and return to the previous menu Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle To edit a Call Subject while the IP Deskphone is idle 1 Press the Prefs soft key select Feature Options and then select Call Subject from the menu 2 Press the Up Down navigation key to scroll through and highlight the Call Subject to edit 3 Press the Edit soft key to edit the selected Call Subject 4 Press the abc 123 soft key to toggle between alphabetic and numeric characters 90 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Managing C
25. a headset 1 Press Prefs 2 Select Audio 3 Select Headset Type Installing additional cables If applicable you can plug an optional USB device such as a USB mouse or a USB keyboard into your IP Deskphone Connect the USB cable to the USB port on the back of the IP Deskphone Wall mounting the IP Deskphone optional You can mount your IP Deskphone on a wall either by method A using the mounting holes on the bottom of the IP Deskphone stand or method B using a traditional style wall mount box with an RJ 45 connector and 15 centimeter cm 6 inch RJ 45 cord not provided 44 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Connecting the components Wall mount lever Tilt lever Figure 8 Rotate the IP Deskphone into the wall mount position Complete these steps as needed before you wall mount your IP Deskphone Method A 1 Press the wall mount lever and pull the IP Deskphone away from the stand 2 Use the stand cover to mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the IP Deskphone Four small pins on the bottom of the stand cover make marks on the wall 3 Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 millimeters mm 1 8 inch from the wall 4 Install the IP Deskpho
26. ae E E E E A usa e ets 186 PORT Bh Gal ecidae er sene aeiiae a ARE A n AAAA 187 eren anae We AAE A E TA EAT ET EE I EINE E N T E E EE Caren 188 Beng Ma Galkina ariana aara 188 PECERA e T a ree ve tire er mrer erry Cccre reenter 189 Menu POBUUN ES crrr 189 FDS AUT TE SAU AD A a E daha cat is an eased nadie nian E ATE E 190 Peraccount call notification Options caccsicicsccecs Matick eo E R AE 190 Deh SUA ag Asie cheered oth a tae et Be ee eel all ie eld el i ere teas bells 190 Vare Ml Se NN een dace aascon ral anais A nace luadernteencaeteeaMiecs 190 Remembering sengs oier GOOG seis scsticereserecsrecearsn i A bes tisseeinemenesseiitautes 191 PPO arava Kay stad rtetess cae sears casa esl sie ee i eee 191 pieces mo IN le emp ener AA nrury Tretorn ae Teme Torrey err ene yey re 192 pve Jest DOOR epee me een ee ne mene Re meTEnere rr terre na mece rT ener reve ret ye errr reer ir errrtere meet eure rte err ener eerre 192 User SUIS cirai n E E A R 193 Bal agt iT e P A ET AE E E T AEN OE AA AE AE OTA 193 eea E E E E E E weds 194 aas g E T EE jd nk A T AE EE E E E PE atid la E E NET 195 NOUNCANON S corca n E n AA A 196 Pnt o e i a ink peaasenvea nua apinaienteeaiee Veemuaenwneneanneeeenees 196 Recering a talinn A 197 NAEK A 199 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 9 10 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Chapter 1 Revision history November 2013 S
27. already in DND mode then you are asked if you want to disable DND rather than asked if you want to enable DND e If you select a single account and the account has Call Forwarding active then an error message appears indicating that DND cannot be activated e If you select the option all and if at least one account is not in DND mode then the DND mode is activated for all accounts If any account is in Call Forward mode Call Forward is disabled e If you select the option all when all accounts are in DND mode DND mode is deactivated for all accounts When using a programmed DND feature key the account that is impacted by the DND feature key is determined when the feature key is configured When the DND feature key is pressed the DND feature behavior is the same as previously described except no confirmation prompt is displayed The operation is performed immediately and a message indicating what was done is displayed Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 193 Multiuser DND mode for each account is persistent If you restart the IP Deskphone or log out and log in the account maintains the original state Presence Selecting the Presence soft key prompts you to specify which presence state of the account should be modified The option all lets you configure all accounts to the same presence in one operation If you select a single account then the current state of the account
28. are indicated with an icon This supplements the nn missed calls message on the idle screen and the red LED which cannot provide per account information Do Not Disturb and Call Forwarding features also affect the appropriate line key icon of the account Making a call You can place a call using any of the registered user accounts The selected user account determines which proxy is used which domain name is used for the call target if none was specified who the target sees is calling and what service package dependent features are available The ways to initiate an outgoing call fall into two categories e always using the primary user s account e using a different explicitly selected account The usual way to select an alternate account is to press the line key of that account to obtain a dialing prompt If you initiate dialing by pressing digits from the Idle screen the primary account is used after you lift the handset press the headset key or press the handsfree key The same applies if you initiate a call from the Inbox Outbox or Instant Messages screen Similarly the primary account is used when a dial prompt is first obtained after you lift the handset press the handset key or press the headset key and the call is initiated by pressing digits from the Idle screen or by pressing the Send context sensitive soft key Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 187 Multiuser
29. at the same time For more information about logging on multiple users see Multiuser on page 183 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 57 Accessing the Avaya 1165E IP Deskphone Timed logoff When you determine a logon time other than permanent the IP Deskphone reminds you of your expiry time Related topics Timed logoff while IP Deskphone is idle on page 58 Timed logoff while on a call on page 58 Timed logoff while IP Deskphone is idle When the login time expires and the IP Deskphone is idle not on a call you can do one of the following at the prompt e Press the Yes context sensitive soft key to log off immediately e Press the No context sensitive soft key to switch to Permanent logon e Press the Quit or Release Goodbye key to logout immediately If you do not respond the prompt times out in 45 seconds and the IP Deskphone logs off If you answer a call during the logout prompt the logon switches to permanent login Timed logoff while on a call When the login time expires while you are on a call you can do one of the following at the prompt e Press the Yes context sensitive soft key to log off immediately e Press the No context sensitive soft key to switch to Permanent logon e Press the Quit key to dismiss the log out prompt and switch to permanent login e Press the Release Goodbye key to dismiss the logout prompt and switch to permanent login x Note
30. available on that call After you have established a 3 way call the Join functionality becomes unavailable until the 3 way call is terminated Instant Messages Only the primary account can send or receive instant messages Incoming messages for secondary accounts are rejected they are not displayed on screen and are not added to the instant message logs Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu In most cases menus are accessed from the Idle screen and the primary account is active For example you can only use the Retrve context sensitive soft key to retrieve a parked call if call parking is allowed by the service package of the primary account Similarly accessing the Address Book either through the corresponding hard key or through the View menu usually displays the Address Book of the primary account However accessing the Address Book in select mode for example while dialing or selecting an item for a speed dial key accesses the address book of the latest user account used on the address input screen Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 189 Multiuser Modifying settings A number of preferences in particular Voice Mail and IM settings are per account The main Preferences menu includes a User Settings entry Selecting this entry prompts you to select a registered account Aft
31. call 1 Press the Answer soft key that activates a Handsfree call 2 Lift the handset 3 Press the Headset fixed key Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 93 Receiving a call 4 Press the Handsfree fixed key Redirecting an incoming call When you receive a call you can choose to redirect the call to another destination without answering the call To redirect a call press the Redrct soft key To enter a SIP address or phone number where you want the call redirected use one of the following methods e Enter the SIP address or phone number by using the dialpad e Select a contact from the Address Book Call Inbox or Call Outbox To redirect an incoming call by using the dialpad 1 Press the Redrct soft key to redirect an incoming call The LCD screen prompts you to enter an address to which you want the call directed 2 Use the Dialpad to enter a phone number or SIP address Note Do not use the key to end dialing when you redirect a call The call returns a busy signal and does not connect 3 Press the Redrct soft key OR Press the Clear soft key to clear the entry OR Press the Back soft key to return to the Incoming Call screen without redirecting the call To redirect a call by using the Address Book Call Inbox or Call Outbox 1 Press the Redrct soft key to redirect an incoming call 2 To select a SIP address to redirect the call do one o
32. can change the audio settings to improve audio quality based on the available band width If the Internet bandwidth is low you can improve the audio quality by changing the audio setting to low Feature Options use to configure the following Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 27 Introduction to the Avaya 1165E IP Deskphone Item Function e Feature keys e Call Ignore Action e Call Subjects e Call Fwd Notification e Missed Call Notification e Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone 4 Language use to change the interface language 5 Misc Options use to access the following options e Alpha Dialing Search Method e Incoming Privacy e Outgoing Privacy e Ends Dialing e Hold Mode Private e Time 6 Network use to access the following e Server Settings e Device Settings e Diagnostics e Disable screensaver e Licensing e Lock 7 USB Locks use to lock or unlock the following USB devices e USB Mouse e USB Keyboard e USB Headset e USB flash drive 8 User Settings use to modify the following e Call Settings 28 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Item Function e IM Settings e Voice Mail Settings e Change Location blank No
33. ccccccececeeeeeeeeeeeteeeeenenceeeeeeeeess 93 Receiving a call multiuser eeee 188 197 reconnecting with multiple logins cceeee 185 Redirecting an incoming call eecceeeeeeteeeeeeentees 94 Remembering settings after logout multiuser 191 Remote software updates cccccececesesesseseseeseeeeees 154 Remove a programmed feature key 0 ceee 143 Remove all programmed feature keys by using the Bulk context sensitive soft key 1 0 0 0 143 Remove individual programmed feature keys by using the Bulk context sensitive soft key 143 Replying to an Instant Message ecceeeeeereeeees 121 Resetting the IP Deskphonie cccceteeetteeeees 159 Retrieve a parked call cccccccceccesseeesesssseteseneeeens 133 retrieve a parked call to a different phone 133 November 2013 201 retrieve a parked call to the same phone 133 retrieve a parked call using Speed Dial 133 Ring tone Copying the ring tone from the IP Deskphone to the USB drive osisanom 178 ROOtUSCIOGI 65 cossiesiveatadud daarccadiddessacacctaawavaadasawiduaweadats 175 S Screensaver Screen lock cccceseeeecceeeaeeeseeeeeeeaaees 165 Secondary account logout multiuser 00 185 Select DEVICE SCFEEN 20 2 ecccccceeeeceeeeeeaeeeeeeeeeeeaneeeees 175 Select User SCreen 2 0 0 eceececccceceeeeeeeee
34. idle screen that displays the following context sensitive soft keys Redial abc Msgs More See Context sensitive soft keys on page 24 In call context sensitive soft keys When a call is active use the context sensitive soft keys to access the menu items shown in the following figure Conf Trnsfer Audio More Figure 4 In call context sensitive soft keys Table 4 Menu items accessed during an in call session through context sensitive soft keys Item Function Conf Press the Conf context sensitive soft key to obtain a dial tone to place another call during an active call or to make a conference call The Conf context sensitive soft key behaves like the NewCall context sensitive soft key Trnsfer Press the Trnsfer context sensitive soft key to transfer the current call to another location or to another contact Audio Press the Audio context sensitive soft key to access the following features 30 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Item Function o 1 Change Audio Codec e G722 wideband codec e PCMU standard u law e G729 729 codec e PCMA standard a law 2 Monitor Audio Quality used to view details about the audio quality of an active call Activate The Activate context sensitive soft key appears o when the call is not active The most c
35. if you do not want the contact added to a group OR Press the Back soft key to return to the previous menu Press the Ok soft key to complete the entry and return to the Address Book menu Editing a contact in your Address Book You can edit a contact in your Address Book To edit a contact in your Address Book 1 2 O OA OQ Press the Directory fixed key Press the Up Down navigation key to highlight the contact you want to edit and then press the View soft key Press the Edit soft key to edit the contact information Press the abc 123 soft key to toggle between alphabetic and numeric characters Use the dialpad to enter new information for the contact Press the Next soft key to continue OR Press the Back soft key to return to the previous menu x Note If you only need to change one field for the contact press the Next soft key without making changes Press the Yes soft key to designate the contact as a friend and return to the address menu screen OR Press the No soft key if you do not want a contact designated as a friend and return to the address menu screen Note If the contact is already designated as a friend then the question Remove from friends Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 99 The Address Book appears Press the Yes soft key to remove the contact from your friends list or press the No soft key to keep the c
36. including USB and Bluetooth Wireless Technology IEEE 802 3af PoE or local AC power options e hearing aid compatibility e USB port for connecting a USB keyboard USB mouse USB headset USB flash drive and powered hubs e USB access control USB lock that controls how the USB port on the Avaya 1165E IP Deskphone can be used For more information about using the Expansion Module see the Avaya 1100 Series Expansion Module User Guide NN43130 101 Avaya 1165E IP Deskphone controls The following image shows the Avaya 1165E IP Deskphone 18 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Avaya 1165E IP Deskphone controls Self labeled line programmable feature keys Feature Status Lamp Message waiting Indicator Handset High resolution graphical display screen Context sensitive Speak aa soft keys Navigation and Enter keys Copy Key Message Inbox key Services Key Shift Outbox key Quit Stop key Directory key Goodbye k Volume Control iiaiai Expand key Mute key Headset key Hold key Handsfree key Dialpad If supported by your server the Feature Status Lamp provides a user defined alert Contact vour system administrator to find out if this feature is available for you Figure 1 Avaya 1165E IP Deskphone This section describes the controls on your Avaya 1165E IP Deskphone Your Avaya 1165E IP Deskphone can have fixed keys with icon
37. is reviewed or you press received the Exit context sensitive soft key Using a USB Mouse The Avaya 1165E IP Deskphone is equipped with a USB port in which you can connect a USB mouse You can use the USB mouse to activate context sensitive soft key items and menu items Use your mouse to click a context sensitive soft key label of the LCD screen to activate that item When a menu is open double click on a menu item to activate it or click on the item to highlight it For example you can click the View context sensitive soft key label to open that menu Double click the word Inbox in the menu list then double click a name in the Inbox list to initiate a call or click the item to highlight the name To access the Network menu right click anywhere on the display Note USB mouse support is available for the Avaya 1165E IP Deskphone but does not extend to added Expansion Modules Available IP Deskphone call features The IP Deskphone is designed to be supported by various call servers The specific call server in which the IP Deskphone is connected to determines whether certain features are available to your IP Deskphone Call features must be assigned to your IP Deskphone and must be supported by call server software Note Not all feature are available To determine which features are available or to activate features contact your system administrator or service provider e Not all service providers support the ent
38. is used When accounts are registered on different domains you can only program and use speed dial keys with targets that are reachable on the domain of the secondary account It is possible to program and use speed dial keys with targets that are only reachable on the domain of a secondary account The Speed Dial keys always uses the primary account to determine the presence state of the target Instant Message keys always use the primary account because IM support is disabled for secondary accounts Related topics Inbox Outbox IM log on page 192 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 191 Multiuser Inbox Outbox IM log There is a single Inbox a single Outbox and a single Instant Message log for each profile The detailed view of the call log entry indicates the local account associated to each entry that is the source of outgoing calls and the target of received calls Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry such as lifting the handset In most cases the primary account is used However if you press a line key to initiate the call the call uses the account associated with the line key If call logs and IM logs are invoked in Selection mode you cannot initiate a call directly In this case the Select soft key populates a dial prompt or other input field with the selected target The operation already in pr
39. itself There is no explicit USB flash drive indication Feature characteristics USB flash drives with 8 GB or less are supported A file browsing facility is available Most USB flash drives have an LED to indicate file operation in progress After you attach the USB flash drive to the IP Deskphone the IP Deskphone registers and mounts the USB file system Mounting the file system causes the LED to flicker If you disable USB device support then the IP Deskphone does not mount the USB file system and the LED does not light There is no explicit safe removal function required The USB flash drive can be removed safely when the LED indicator on the memory stick is off Enabling or disabling the USB Port In the Services gt Phone Information gt USB Devices menu display if the value of Enable USB Port is No then the USB information does not display any USB devices connected The screen displays the information that the USB port is disabled If the USB port is not disabled then the USB menu displays information on all USB devices attached even if the device is locked An unsupported device is enumerated if it is attached to the IP Deskphone To ensure you know about the USB lock status the USB device information is followed by status information about supported USB devices If the USB configurations do not match the USB device status because of the restart requirement a warning that USB Update requires reboot appears on the screen
40. keep existing configurations and return to the Preferences menu Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc 123 soft key when you enter text you can configure the IP Deskphone dialpad default to alphabetic mode To configure the dialpad to alphabetic mode as the default 1 Press the Prefs soft key and then select Misc Options Highlight Alpha Dialing and then press the Change soft key 2 Press the On soft key to turn on alphanumeric dialing OR Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 49 Installing the 1165E IP Deskphone Press the Back soft key to keep existing configurations and return to the Preferences menu To disable alphabetic mode and configure numeric mode as the default 1 Press the Prefs soft key and then select Misc Options Highlight Alpha Dialing and then press the Change soft key 2 Press the Off soft key to turn on alphanumeric dialing OR Press the Back soft key to keep existing configurations and return to the Preferences menu Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers access some features and duplicate some functions For example to dial a directory number you can use the keyboard number pad to enter digits and the asterisk and octothorpe characters and you can use the alphabetic keys to enter text The
41. key to highlight the type of programmed keys you want to create by bulk command You can choose one of the following options Speed Dial e Send IM e Call Forward Press the Selectsoft key The Select Source screen appears OR Press the Back soft key to dismiss the screen Press the Up Down navigation key to highlight the source data for the bulk key creation You can choose one of the following options e Friends e Groups if you have existing groups in your address book e Address Book Press the Select soft key If you choose Friends the bulk key creation process begins If you choose Address Book the bulk key creation process begins 170 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Service Package Group Support If you choose Groups the Select Group screen appears and prompts you to select the specific group you want to use for key creation OR Press the Back soft key to dismiss the screen View existing groups in your Address Book if you selected Groups You can view existing groups in your Address Book if you selected Groups as the source data for the bulk key creation To view existing groups in your Address Book if you selected Groups 1 Press the Up Down navigation key to highlight the source data group for the bulk key creation 2 Press the Select soft key to begin the bulk key creation process for the select
42. mode is active e If you select a single account with neither Call Forward nor DND active then you are prompted to specify a forwarding target Call Forward is then enabled If DND is already active a message indicating Call Forward cannot be activated displays If Call Forward mode is already active then you are prompted whether to deactivate it e If you select the All accounts option then all accounts are configured in Call Forward mode using the provided target DND mode is deactivated for all accounts If the accounts are already in Call Forward mode for a different target they are updated to use the new target e If you select the Disable for all accounts option the Call Forward feature is deactivated for all accounts for which it is currently active When a single user account is selected e If the account is already forwarding calls to the programmed target call forwarding is deactivated e If call forwarding is not already activated then the account is configured to forward calls to the given target disabling DND if necessary and overriding any other call forward target that might be active for the account Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 195 Multiuser For both a single key and the All accounts key you can treat the key as a toggle If no Call Forward or DND operations are selected pressing the key switches one or all accounts between forwarding to the key s
43. new profile is created Not all the information in old profiles is preserved The preference settings for example voice mail ID are discarded in the upgrade Line keys Each registered user is associated to a separate line key Each line key displays the name of the registered account and some basic state information for that account 186 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Making a call The primary account is always associated to the first bottom right line key of the IP Deskphone If you are a secondary user the order of the next available line key is from bottom to top and right to left on the IP Deskphone followed by the keys on the Expansion Module from bottom to top and right to left You can select a different available line key for secondary accounts during the login process Pressing a line key either brings up a dialing prompt initiates a call to a pre selected target or answers an incoming call At Select Account prompts such as the Logout screen and User Settings screen pressing a line key highlights the corresponding account Each line key reflects the state of its account e If there is a call for the account a phone icon shows the state of the call whether it is on hold or ringing e If there is more than one call the state of the most active call is displayed Missed incoming calls and new voice mail messages for the account
44. of third party USB headsets are as follows Plantronics CS50 CS60 Wireless USB headsets GN Netcom 9300 series wired and wireless USB headsets The HID support of third party USB headsets performs differently from the Avaya Headset The headsets are independent devices with an internal state machine to control LED operations and headset behavior The following table lists the features of a third party USB headset with HID support 78 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com USB headset Table 16 Third party USB headset with HID support features Feature Description Key Events Both types of headsets have equivalent mechanisms to generate the following key events e On Hook e Off Hook e Mute e Volume Up Down The headsets send the corresponding HID commands to the IP Deskphone to synchronize call processing operations When the IP Deskphone receives these commands the IP Deskphone maps them to the corresponding key events except the Volume Up Down keys as if the keys on the IP Deskphone are pressed If the corresponding keys on the IP Deskphone are used instead the IP Deskphone sends the HID commands to the headsets to allow the headsets to update their internal state machine LEDs Both types of headsets have LEDs on the base station for status indication These LEDs are controlled by the headset base stations themselves according
45. on the menu list Trnsfer Press the Trnsfer soft key to transfer the current call RisCall Press the RIsCall soft key to release or hang up the highlighted call Conf Press the Conf soft key to place another call which can be used for a conference call This context sensitive soft key has the same behavior as the NewCall soft key More Press the More soft key to select a new menu list of soft keys The next available menu list contains the following soft keys Retrve Conf Prefs more When you press the More soft key for the second time the following soft keys appear on the menu list Prefs Press the Prefs soft key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings 3 Feature Options use to configure the following e Feature keys e Call Ignore Action e Call Decline Reason Call Subjects e Call Fwd Notification e Missed Call Notification e Answer Mode Settings appears when the Auto Answer Mode is enabled on the IP Deskphone 4 Language use to change the interface language 5 Misc Options use to access the following options 128 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Placing a call on Hold Soft key label Function e Alpha Diali
46. same time By logging off of the primary account all other accounts log off automatically By logging off of a secondary account you remove the selected secondary account from the autologin list Making an emergency call You can use the IP Deskphone to make an emergency call to the Public Safety Answering Point PSAP from any accessible screen without logging on When you pick up the handset press the Handsfree key or Headset key without logging on a message Emergency calls only appears and the IP Deskphone can only be used to make an emergency call All soft keys and feature keys are blank and unusable except for the second soft key which allows you to switch between numeric and alphabetic characters If you hang up before the connection is established the IP Deskphone returns to the initial state After the connection is established the call can be disconnected only by an operator If you hang up after the connection has been made the IP Deskphone switches to loudspeaker If the loudspeaker is already on and you press the hang up button nothing happens The call is not disconnected Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 61 Accessing the Avaya 1165E IP Deskphone When you make an emergency call the location of the IP Deskphone is forwarded to the PSAP B Note When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver you can still make an
47. soft key label More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Redial abc Msgs More Related topics Idle display screen after dial pad input on page 29 In call context sensitive soft keys on page 30 Idle display screen after dial pad input After you enter information using the dial pad there is no dial tone or preceding line selection the context sensitive soft keys displayed on the idle screen appear as shown in the following figure 07 21 abc Subject Figure 3 Idle display screen after dial pad input Item Function Send Press the Send context sensitive soft key to dial out the user input using the primary login of the IP Deskphone User input is run against the dialing plan Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 29 Introduction to the Avaya 1165E IP Deskphone Item Function abc or 123 Press the abc or 123 context sensitive soft key to toggle between alpha and numeric input mode Subject Press the Subject context sensitive soft key to configure a subject line to your outgoing call before pressing the Send context sensitive soft key Exit Press the Exit context sensitive soft key to clear the user input and return to the initial
48. telephone the paged user can see who makes the whisper page To create a Whisper page 1 Dial the Whisper Page FAC provided to you by your system administrator 2 Dial the number to which you want to send the Whisper Page All parties including you hear the Whisper Page tone but only the party to whom the page was sent hears the page itself You cannot hear either of the parties in the active call Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 125 Active calls and call features Call Waiting When you are on an active call and you receive an incoming call you are notified of the incoming call by a message on the telephone display screen and a notifying beep Answering the new call places the active call on hold You can also redirect the new call transfer the new call or ignore the new call Placing a call on Hold Use the Hold feature when you are talking to one contact and want to perform another action such as answer a new incoming call transfer a call or initiate a new call You can have a number of calls on hold at the same time To place a call on hold 1 Press the Hold fixed key asih The LCD on hold icon flashes beside the line on hold To retrieve a call on hold Press the Line feature key beside the flashing LCD indicator OR Press the Hold fixed key To release a call on hold Q Important You must retrieve a call from hold before you can end it 1 Retrieve the ca
49. the Inbox To initiate a call from the Call Inbox press the Msg Inbox fixed key and select Inbox from the menu Note e If your service provider requires that a Directory Number DN be used to initiate a call the Call Inbox entry must have the DN to initiate a call e While you are on a call you can initiate a new call from the Call Inbox To initiate a call from the Call Inbox 1 Press the Msg Inbox fixed key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox 3 To view details of the call press the Right navigation key 4 To place a call to the selected address do one of the following e Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 111 Call Inbox and Call Outbox Deleting calls in your Call Inbox When you delete calls from the Call Inbox both missed calls and answered calls are deleted When you view the missed calls and select Delete only the missed calls are deleted To delete calls from your Call Inbox 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox 2 Press the Delete soft key 3 Select one of the following soft keys e Press the Yes soft key to delete the highlighted call e Press the AllUsr soft key to delete all the calls from the selected caller e Press the All soft key to
50. the accounts in sequence The first account to lose connection retries until it re registers or you cancel the attempt after which a reconnect attempt begins for the next account Canceling the re connection attempt of the primary account immediately abandons attempts for all other accounts logs out secondary accounts that are still connected and returns the IP Deskphone to the login screen A single login queue is used for automatic logins and failover This means that if automatic logins are still pending when an account cannot connect a reconnection attempt for that account only begins after all automatic logins have completed or are cancelled Related topics Cable unplugged on page 185 Cable unplugged If the IP Deskphone detects that the network cables are unplugged while accounts were logged in then the IP Deskphone assumes that all accounts have lost their connection to the server When you reconnect the cable the IP Deskphone proceeds to re register all accounts starting with the primary account Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 185 Multiuser Upgrade impacts to user profiles In previous releases of the IP Deskphone software user profiles were associated to user names rather than accounts one user profile could be associated with multiple user names After the IP Deskphone is upgraded to SIP Release 3 x or later software the IP Deskphone may contain user profiles wi
51. to edit do one of the following e Press the Up Down navigation key to scroll through the feature keys to highlight the one you want to edit and then press the Edit context sensitive soft key e Press the Feature key that you want to edit and then press the Edit soft key e Use the dialpad to select the Feature key that you want to view and then press the Edit soft key The Program Key screen opens 2 Press the Back soft key to return to the previous screen To modify a feature key 1 Press the Modify soft key 2 Press the Up Down navigation key to highlight one of the following feature key services Speed Dial e Call Forward e Do Not Disturb e Send IM e Presence 3 Press the Select soft key to choose a service OR Press the Back soft key to return to the previous menu 4 Press the abc 123 soft key to toggle between numeric and alphabetic input 5 Use the dialpad to enter the label for the feature key 6 Press the Next soft key to continue Continue to input information based on the following services e Speed dial Call Forward Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 139 Active calls and call features e Do Not Disturb e Send IM e Presence OR Press the Back soft key to return to the previous menu To program a Speed Dial feature key To program a Speed Dial feature key beginning from Step 6 in the procedure To modify a feature key on page 139
52. to their internal state machines The IP Deskphone has no direct control of these LEDs Attached Indicator Both types of headsets can have attached indications independent of the IP Deskphone operations The GN Netcom Jabra 9350 headset can take over 3 seconds to complete the enumeration process after the headset is attached to the IP Deskphone During enumeration the LEDs at the bottom of the base station flash The enumeration process is complete only when there is a blink at the headset piece and the base LEDs become solid Back Light Not applicable Message Waiting Not applicable External Alerter Not applicable Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 79 Configuring the Avaya 1165E IP Deskphone Feature Description Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to the headset Each type of headset has different incoming call indications Caller ID Information Not applicable Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset The IP Deskphone coordinates the key events from both sources and performs the necessary call processing operations Call connected indications if available are autonomous within the headset to match its internal state After a call is answered audio data flows between the IP Deskphone and th
53. without having to select each missed call Changing the Missed Calls Notification behavior 1 Press the Prefs soft key 2 Select Feature Options then Missed Calls Notification 3 Press the Select soft key OR Press the Back soft key to abort the changing of the configurations and return to the Message Options screen If you press the Select soft key one of the following messages appears based on the current setting of the option e Press Manual to change Missed Call Notification Message clearing mode 110 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Call Inbox e Press Auto to change Missed Call Notification Message clearing mode 4 Press the Auto soft key to change the clearing mode for thexx new calls missed call message for the IP Deskphone Note Auto means that the message is cleared from the idle screen as soon as you enter the Inbox OR Press the Manual soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone Note Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered the calling number is listed in the Inbox You can select the number and then dial from the Inbox or you can edit the number in
54. you can use the editing domain option for both the Current Domain state and Domain List state After you press back on the edit page or on the password prompt the idle display appears You must enter the admin password to reenter the editing domain Selecting a language Your IP Deskphone has the capacity to operate using other languages such as French The system administrator can provision the IP Deskphone with up to five languages If the IP Deskphone is provisioned with other languages you can choose an available language during the login process by pressing the Lang soft key on the User Login page To change the language 1 Press the Change soft key to change the current language OR Press the Back soft key to keep existing language and return to the User Login screen 2 Press the Up Down navigation key to highlight the new language you want to use 3 Press the Select soft key to change the language to the highlighted language from the list The IP Deskphone returns to the User Login screen and uses the selected language OR Press the Back soft key to keep the existing language and return to the User Login screen Logging on to your Avaya IP Deskphone You need to log on to your Avaya IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 55 Accessing the Avaya 1165E IP Deskphone
55. 173 Speed Dial Liet SOOST vas tececsawsecrcasenevesmesnansorecuaw pveneanuneveaneensisceneaadee tecuanbassceneaanidecenegsasetnaneaaavevenees 174 PEREMO sahara nrc ta assis eaten cena ea aa AE ETA teeta sian sree cam me eebAaints 175 USB flash memory device SUPPON sc cricsccccncdscsscstrasadecieiardincierisessaciesesnsinieasuasnenecdariemanesnvenneasiarecnnnn iene 175 PTs FNP E EAEE IE Ge ats hae Ata aa an Nada T tual cael dada ai E E TN 177 USB SCOT occas cance innn D A a 178 Announcement RoCord i LISS ensei 179 Pbbreviaied Dialing L isisao ase aa ass a ete he etecew Malas sn aceasta aed 180 Changs Class Of ese NOM et okie eee ei AA 180 OANA 09 ac ocala alae eats R E E E tela E cate eds 180 EC OO Sell iN SUI ae a 180 Maico all race Acie alON isco ciaie N 181 Staton Lock and UNIGOK sic scarseisesssassaau tenana due anaa EN anA aA 181 Chapter 14 Faces eee ee ee ee 183 itia Oirnne a a aaia asii 183 ee E e R E E T E TEE AE E T AEE T A E E E E E TE 183 Te SE ET a PE E T L 184 8 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Logging OU sass cstasasenetvettaamnesannsassectailan eoa aaaeaii aaaeaii 184 Priman accoun Donii useana AAAA 184 S E PE Ar A ION sc E EE E T A EE E A E E E A E T TE 185 NTE ON E ASAE A 185 oe MIF ers e MAREE r E E E E E A E 185 Upgrade impacte te usar PrO lt a erry pee rene et net reer pre Pp er epee rater Peery ere rin repeat pe nee r rete rye nrT er Per Ty 186 LNW Ossie AA E omar ees
56. 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com November 2013 Comments infodev avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Linux is the registered trademark of Linus Torvalds in the U S and other countries Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of suppo
57. AVAYA Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide Release 4 4 16 604275 Issue 01 01 Standard November 2013 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within thi
58. Avaya 1165E IP DeSkphone seeeeeeeeeeeeeeeeeeeeeeeenees 53 LOOOTO ONG cs senacteinsqeneeentente as enemnapeeiedesh S aed aan eteenncekdeniens 53 PUTING sacerecacioet aiid aed eu NOE 54 LODO TE G UN Ya ces i a ee a cea ec a a a ar aca a i at tat 54 Password protection for gomans seseina tan E nae o men 55 Selecting a LANGUAGE icscsss ccauivesiauseseccieauessvavacsedenusastesssnvalacsssnianaassenedaiuasrajalseaniiasmatinuamenennenal 55 Logging on to your Avaya IF Desk phones acessar ninnaa ENANA niaaa KENEEN 55 Coniguring he duration of the Ogiri a ai 57 Logging on multiple User SOCOM sii as tsbacetste nin cotsssishnaad nis sipbiainise thdaautasdipawdinicsiaplainichdabauediedoaocetio 57 Timed logo sarcini 58 Timed logoff while IP Deskphone is Ts icccsietsardnsnorsaiiiea uate vasuadace soauaunddeea nid oirxsnaknhacs iinn 58 Ted OJo We ANNs oT a Olle camatecomaniacedenmle obama sae macadamia 58 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 5 Selecting a LOCANON essiri a On aE AE Eai 59 SE aE cae A E E dak E I eae eat E T E E E T E O A A D ER 59 Overwritng your personal Address BOOK wiccciasssccudeasccminiaaen iira E oeeantwss 60 EORTC PION Se a albanseeuaaianndees aoc 60 Logging oll rom he IF DEKON na A ue axon waaxee nuda oles meena 61 Bers eRe era wi Riou ters mes cerca g asss E 61 WUE Age Me ite tere gL ag ere eee erates errr eee metre men ner ee ee arr eet Weert teen a err erer n
59. B Emissions Information technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16A Japan VCCI Regulations for voluntary control measures Table 2 Safety Compliance Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 30 Safety of Information Technology Equipment Australia New Zealand AS NZS 60950 1 2003 Safety of Information Technology Equipment European Community EN 60950 1 ITE equipment Safety Part 1 General requirements Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment This equipment complies with the CE Marking requirements EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from HTTP SUPPORT AVAYA COM CSS APPMANAGER PUBLIC SUPPORT Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment 14 Avaya 1165E IP Deskphone with S
60. Deskphone press the Services hard key and select Phone Information from the menu D You can view the following information e Load Ver e Software e E M Software e Presence e FeatActv e Srv Pkg Location Press the Details soft key to show e Primary User e Primary Domain e MAC IP e License server Status Press the Back soft key to go back to the Phone Information screen x Note You cannot make any changes to the setting from this menu To view information about E911 press the E911 soft key after you access the Phone Information screen Related topics Accessing the Services menu on page 158 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 157 Advanced features Checking for Updates on page 158 Resetting the IP Deskphone on page 159 Erasing the user data on page 160 Accessing the Services menu Some of the system features require your user password You must consult with the system administrator or service provider before you can access some of the features To access the services menu Press the Services hard key D The IP Deskphone displays the following menu 1 Search Use to perform local global search 2 Login Use when the call server supports multiple user logons only 3 Logout Use to log off the IP Deskphone 4 Check for Updates Use to check for the latest software and configuration update for the IP Deskphone 5
61. E ea weed cae id ea eae iad eels eae 157 PCC eR SSIniG Te erties NRW snes a ated eared eee eves N anaas 158 Gheckng Tr LIS cata cscc eet ec AAE AASA AEA AEE speacedse ean eee yanenste 158 Presents ier PASKON O sah aces ati ciate eaiaeiteari ena aca 159 Erasmo Hie User ct ok titi ee ei ian eet el ed et S 160 Ee ALL 1 leer tee ret teeta tee tracert nena errr tear eter reset or rrer Meter erator reer terre stare err ttre ter err Tse trrrn 162 USB TGS OV Eresiaren enan n EE RI E O 163 Customizable panner Tar lOG cia scieaaanis sdca tutus enri asians semaines dntaautea ANARON EEE ENSO E EEA EEATT UNETAN 164 Phone Inforination Details SOGN sissisodan ia aaa 164 Screensavers Ir Uh lOG ansann Ei AE EN EAEE aE ANE EEE 165 ECHOING rieien aeaea hanini 168 SEUD E E E E E cedar IE T I E N OA OEE E T 168 Sovice Package Group SUPPO inian eE EE e T OE eee 169 Bulk create feature keys based on an existing directory Address Book Qroup eceeeeeeeeeeeee 170 View existing groups in your Address Book if you selected GroupS cc cee eee eee ee eee eens 171 View the existing groups you have in your Address BOOK siscsccsssscscenssssssisssscrsees sanscsniaeasreaass 171 Add a New Coniacl to your Address BOOK sic scctice ccaisaptainaian dated anteniniataren abate Mameamiaiaias 172 PAd a LoL sai ES FOO Rng BD EO ES R AR 173 bey ster ec Bt E OE eee EE er emer eer errr erm anne reenter emer eer nmr ener eer ere reer mere reer mmrn rey emir eer ert
62. IP Software on Avaya Aura User Guide Comments infodev avaya com November 2013 DenAn regulatory notice for Japan A Warning Please be careful of the following while installing the equipment e Please only use the connecting cables power cord AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire e Power cords shipped with this equipment must not be used with any other equipment If the above guidelines are not followed it may lead to death or severe injury zs ARRERSICPAACH AFOOT EEL RTT WAIE APATIE OMAt ST Na BBen THEFT Mit MEISE MECRACSL Alt ie EAO RE RAD PREF R KRORBESSOEMHVET Men CHVETHTROBRI FESMOMSI ISRALELCCEAL LRTBSREFSGWE KOVPABERGCEASSERMORBLCEEMHVET Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 15 Regulatory and safety information 16 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Chapter 3 Introduction to the Avaya 1165E IP Deskphone The Avaya 1165E IP Deskphone builds on the award winning Avaya 1100 Series IP Deskphones industrial design and offers a high resolution color display and new graphical user interface elements that enhance the user experience The Avaya 1165E IP Deskphone provides easy access to multiple lines and call processing f
63. If you initiate a call by pressing a line key the user account associated with that line key is used when the call is initiated If you initiate a call from the Address Book or Friends list the account that is selected to display the list is the same account that establishes the call In all cases if you initiate the call by pressing a line key then the account associated with that particular line key takes precedence For example pressing Line Key 1 to obtain a dial prompt dialing then pressing Line Key 2 initiates the call using the account associated with Line Key 2 However there are cases where pressing a Line Key does not initiate dialing for example Address Book in Select mode While the outgoing call is ringing the selected account is displayed on screen on a From line Receiving a call When you receive an incoming call the displayed information shows which account the call is intended to reach The line key of the corresponding account displays an incoming call icon The call can be answered by pressing the Answer context sensitive soft key e taking the handset off hook pressing the Headset or Handsfree key pressing the appropriate line key of the account Note You cannot use a different account to answer the call If the IP Deskphone receives multiple calls at the same time a list sorted by the most recent incoming call first of all active and incoming calls appears After you select a specific c
64. November 2013 149 Active calls and call features To disable Do Not Disturb 1 Press the Disable soft key to configure Do Not Disturb OR Press the Back soft key to return to the previous menu 2 Press the Ok soft key to return to the Services menu Configuring a Presence state You can configure a Presence state to enable other users to see information about your availability You can select from a list of pre made messages or create a new message to display for your Presence state To configure a Presence state 1 Press the Presnce soft key press the More context sensitive soft until Presnce appears Press the Change soft key to change your current Presence state OR Press the Back soft key to return to the Services menu Press the Up Down navigation key to highlight either e Connected e Unavailable Press the Select soft key to continue to the next screen OR Press the Back soft key to return to the previous step You can choose a more detailed message for other users to see or you can select None if you do not want to provide additional information Select one of the following Presence states e Appointment e Away e Breakfast e Busy e Dinner e Holiday 150 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Configuring a Presence state e In Transit e Looking For Work e Lunch e Meal e Meeting On T
65. P Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Connecting the components Wall mount lever Figure 6 Wall mount lever Related topics Removing the stand cover on page 41 Connecting the AC power adapter optional on page 42 Connecting the handset on page 43 Connecting the headset optional on page 43 Selecting the headset tuning parameter on page 43 Installing additional cables on page 44 Wall mounting the IP Deskphone optional on page 44 Removing the stand cover To access the cable routing tracks and attach cables you must remove the stand cover Pull upward on the center catch as indicated in the following figure and remove the stand cover The cable routing tracks are now accessible Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 41 Installing the 1165E IP Deskphone Center Catch a Handset cord exit Figure 7 Remove the stand cover Connecting the AC power adapter optional Your Avaya 1165E IP Deskphone supports AC power or Power over Ethernet PoE options including IEEE 802 3af standard power To use local AC power use only the Avaya approved Global Power Supply NTYS17xxE6 You can order the Avaya approved AC adapter separately A Warning Use only the approved Avaya Global Power Supply with your 1165E IP Deskphone To use PoE where power is delivered over the CAT5 cable your connected LAN must sup
66. Reset Phone Use to perform a reset of the IP Deskphone 6 File Manager Use to manage files and delete old user data 7 Logging System Use to enable disable SIP logging 8 Phone Information Use to view IP Deskphone details Checking for Updates You can check for the latest software and configuration update for your IP Deskphone A Caution You must not request a provisioning update while on an active call because the phone may reboot during processing of the received configuration data While the phone checks for an update it activates Do Not Disturb DND When the update is finished DND is deactivated 158 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Viewing the IP Deskphone information To check for the latest update 1 Press the Services fixed key Ss 2 Select Check For Updates 3 Press the Select context sensitive soft key 4 Press the Yes context sensitive soft key check for the latest software and configuration update for your IP Deskphone OR Press the No context sensitive soft key to return to the previous menu without checking for an update Resetting the IP Deskphone Use this feature to log out and reregister to the server To reset the IP Deskphone Press the Services fixed key and then select Reset Phone Press the Select soft key Press the abc 123 soft key to toggle between alphabetic or numeric i
67. S ta Eaa Aana 117 instant Message automatic POPAUS siccsisceseccscraedsecsanssscdecsinagsccrenasaessecannazssscransagssecerarastcaesannzdarerantcs 117 eerie ei d IVES DE AE aai a a a rrr err err ee cere nee rrecreres 118 C mposing an Netant Message econmics aanne aE ae Eaa R a 119 Petinte ssa INEO PEN aaea aS READ A EAE ENEAS 119 Accessing lfstant Message Sanana anaa i n i naia i aa iaa 120 Viewing the content of ali matant Message ss sets tas iedi nau eciee AS a Gidiects 121 Pepin te ole nsin eS SAGE cinia ONE eal 121 Mitiana acai roman Metant WS Sa ieee sssnctecnrcrrassevassntavensassrcediaypadeennsesivediyansseascivenseieessnuees 121 Deletingan Moton Messa lt peng eee rrp eee van Sn Perr PvE eee pore AT 122 Chapter 12 Active calls and call features ccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeaee 123 a a LG UN A E E N A A N A E A T E 123 PORT a New Gahanna anaa aa iiiaae e 124 initiating amp call using the active call Soft key MENU usisna adnaniirna iaa iaa 124 Ring Again Busy 7 Automatt CANDO rriena reana ieaie a 125 PeT lag SL e A T A E I E E IE E POE N EE TIE EA er CCR E OTA 125 Oe E A E E E E E E T 126 Fica a cal On ION nano O 126 ee e OW a e E A inne A ide A T E E E E A E A 127 BET Sone A I E IE E A NE EEIE E E EA 130 Ad hoc conferencing when connecting to the Call Servet ccs cassessssiaccssateds EEA 131 Transient a allie ideo Sw ean aa eel ad eee ee es 132 Uang Pane Call cessive ten seurcea cre E alin ene aai
68. TE OR AN AUTHORIZED AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A 2 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009 The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage Nortel Products located at http support avaya com Licenselnfo under the link Heritage Nortel Products For Heritage Nortel Software Avaya grants Customer a license to use Heritage Nortel Softwa
69. You can select a background image from a list of images currently stored on the Flash File System FFS of the IP Deskphone 1 Press the Prefs soft key then choose Display gt 4 Background Image The Images screen appears and displays the filenames of all image files currently stored on the Flash File System of the IP Deskphone 2 Highlight the desired image 3 Press Select to select the currently highlighted image or press Back to dismiss the Images screen 168 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Service Package Group Support After you select the background image you want to use a confirmation screen appears displaying the selected image in the background and a message to press OK to keep the selected image 4 Press OK to confirm the selected image as the background image or press Cancel to cancel the selection Note If the selected image is not confirmed the screen time outs after 15 seconds the selected image is disregarded and the IP Deskphone display returns to the Images list screen Service Package Group Support The Service Package Group Support feature can help you program feature keys on an expansion module You can view the Group Support feature in the feature key programming user interface and in the Friends list interface of the Address book You can use to the Service Package Group Support feature to help you do the follo
70. able the logging process 9 Phone Information view information about the hardware and software on your IP Deskphone including user and location information Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 21 Introduction to the Avaya 1165E IP Deskphone Key Function SP Services P Press the Quit key to cancel the current operation or O Quit i to exit the menu Note Pressing the Quit key does not affect the status of active calls Press the Inbox key to access your call inbox The call inbox lists all incoming calls on an active IP Deskphone Note This key does not function to send Instant Messages 1 amp 1 Msg inbox al Shitt Outh Press the Shift Outbox key to access your call bed outbox Press the Directory key to access the Address Book Qa Bract and the Friends list Note You can access the Address Book while on a call and start a new call with a highlighted contact Related topics Key press behavior on page 22 Key press behavior The behavior of the IP Deskphone when you press a fixed key is as follows Goodbye Release Mute Hold Headset Handsfree and Hookswitch If there is an active established call the key action applies to this active call If there is no active call the key action is applied to the call that is highlighted in the list of calls Note Some actions may be ignored in certain conditions for example pressing the Goodbye Re
71. all Subject from a list or create a new Call Subject to send To enter a call subject from a list 1 Press the Subject soft key to send a Call Subject with the call you are making A list of Call Subjects appears on the LCD screen Press the Up Down navigation key to highlight the Call Subject you want to use and press the Select soft key The IP Deskphone sends the Call Subject to the contact you are Calling OR Press the New soft key to create a new Call Subject that is not on the list Press the abc 123 soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the Call Subject 5 Press the Save soft key to continue OR Press the Clear soft key to clear the text OR Press the Back soft key to return to the previous menu Note When you select a subject from this list it appears on the screen before you send the call If you want to change that subject press the Subject soft key to return to the Call Subject menu You now have the option to select No for a Call Subject 88 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Managing Call Subjects To create a new call subject while initiating a call Press the Subject soft key to send a Call Subject with the call you are making Press the New soft key to create a new Call Subject Press the abc 123 soft key to toggle between alphabetic and numeric c
72. all Subjects 5 Use the dialpad to edit the Call Subject 6 Press the Save soft key to confirm the changes OR Press the Back soft key to return to the previous menu without editing the Call Subject Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 91 Making a call 92 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Chapter 8 Receiving a call When you receive a call you are typically notified by the alerting ring and the incoming caller identification appears on the LCD screen The incoming call forces the screen to exit active menu activities and takes precedence over a pop up Instant Message IM Caller identification When you receive an incoming SIP call the Caller ID information appears on the IP Deskphone display screen When you receive a call from a contact that is entered in the IP Deskphone Address Book the caller information appears as it is in the Address Book You can restrict the information displayed for incoming calls or for calls you make by configuring the privacy settings When you receive an incoming call you can do one of the following e Answer an incoming call e Redirect an incoming call e Ignore an incoming call e Receive an intercom call e Receive paging calls Answering an incoming call When you can answer an incoming call you can choose one of four methods To answer an incoming
73. all in the list you can either answer the call or process the call An incoming call icon provides visual feedback You can answer the call by pressing the line key directly without having to select the call This automatically puts other active calls on hold Being in a call When a single call is active the screen displays the local account in use and the remote user If multiple calls are active each call appears on a single line The local account for the active 188 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Instant Messages call appears on the context line Each line key reflects the most active call state of its account The active call is affected by operations such as call transfer or call parking One exception is the New Call action which uses the primary account by default this can be overridden by pressing another line key to initiate the call Joining calls into a specific conference always uses the conference server of the primary account Accounts which cannot access the server cannot join the conference After you create an ad hoc conference you can join additional calls into the same conference You cannot create more than one ad hoc conference at a time Three way calls can join any two calls regardless of the account The service package of the account to which a call is associated determines which operations for example Call Park are
74. at may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Note to Service Provider The Product may use Third Party Components that have Third Party Terms that do not allow hosting and may need to be independently licensed for such purpose Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800
75. at menu You can select a time zone for your IP Deskphone To select a time zone 1 Press the Prefs soft key select Misc Options and then select Time 2 Press the Change soft key 3 Press the Up Down navigation key to highlight Timezone in the menu 70 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com USB headset 4 Press the Change soft key to change the Date Format 5 Press the Up Down navigation key to scroll through and highlight the time zones note Time zones are listed based on GMT format for example e GMT 11 00 Samoa e GMT 10 00 Hawaii 6 Press the Select soft key to save the time zone selection and return to the Time Format menu OR Press the Back soft key to keep the existing configurations and return to the Time Format menu You can select the time zone format for your IP Deskphone To select a time format 1 Press the Prefs soft key select Misc Options and then select Time 2 Press the Change soft key 3 Press the Up Down navigation key to highlight Time Format in the menu 4 Press the Change soft key change the date format 5 Press the Up Down navigation key to scroll and highlight a time format e 12 hour e 24 hour e French 6 Press the Select soft key to save the time format and return to the Time Format menu OR Press the Back soft key to keep the existing configurations and return to the Time Format menu USB hea
76. avigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry The outer part of this key cluster rocks for up down left and right movements For more information see Navigation keys on page 37 Use the Enter key at the center of the Navigation Key Cluster to select menu items or to confirm changes Note The Enter key has the same function as the context sensitive soft keys Select and Set Press the Goodbye Release key to terminate an active call When multiple calls are active press the Goodbye Release key to end the highlighted call Use the Goodbye Release to close menu navigation or cancel user tasks Press the Expand key to access the Instant Messaging Log Note This feature requires an External Application Server Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator on the Headset key lights to indicate that the headset is in use If the Bluetooth wireless technology is not enabled on your IP Deskphone this menu is not available aA Hold i Press the Hold key to put an active call on hold Press s the Hold fixed key to return to a call on hold You can have several calls in a hold state 20 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Key A 2 sy A A AVAYA DI Copy Se
77. avigation key and then press the Select soft key to choose a search criteria e User Name e First Name e Last Name e Phone Number Press the abc 123 soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter the search information for the contact Press the left arrow to delete a character press the right arrow to enter a space Note The search is not case sensitive Press the Ok soft key OR Press the Back soft key to return to the previous menu Note When the search is unsuccessful the following message appears No entries found for lt search criteria When a search result is successful you can do one of the following e Press the Up Down navigation key to highlight a contact from the search result and press the Call soft key to initiate a call e Press the Save soft key to save the caller information to the Address Book A confirmation screen appears You can edit the name you save in the Address book Press the Save soft key to accept the entry Press the Yes soft key or the No soft key to designate whether the new entry is a friend The phone saves the entry to the Address Book and returns you to the Inbox screen Press the Search soft key to start a new search OR 104 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Searching for a contact in the Address Book Press the Back soft ke
78. cal or Network press the Prefs soft key select Feature Options and then select Call Ignore Action from the menu Press the Change key to change the Call Ignore setting to either Call Ignore Local or Call Ignore Network Note When you are on active call and you receive an incoming call do not press the Goodbye fixed key to ignore an incoming call If you press the Goodbye fixed key the current call disconnects Press the Ignore soft key to ignore the incoming call To ignore an incoming call 1 Press the Prefs soft key select Feature Options and then select Call Ignore Action from the menu 2 Press the Change key to change the Call Ignore setting to either Call Ignore Local or Call Ignore Network 3 Press the Ignore soft key to terminate an incoming call OR Press the Goodbye fixed key when you are not on an active call Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 95 Receiving a call 96 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Chapter 9 The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message IM You can access the Address Book while on a call and start a new call from the highlighted contact You can use the Address Book for the following e Viewing the Address Book on page 97 e Initiating a call from the Address Boo
79. call 1 Press the Mute key The LED indicator lights 1 amp 2 Press the Mute key again to return to a two way handsfree conversation To switch from the handsfree to handset mode Lift the handset To switch from the handset mode to handsfree mode 1 Press the Handsfree key The LED indicator lights with a solid red light 2 Replace the handset To use a headset 1 Connect the headset to the headset jack 2 Press the Headset key The LED indicator lights 3 Press the Goodbye key or press the button on the wireless headset if equipped to release a call To switch from handsfree to headset Press the Headset key The LED indicator lights Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 87 Making a call Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact Use this feature to indicate to the contact the reason for the call The IP Deskphone contact displays a message such as Weekly report call or Daily status when they receive the call You can select a subject from a list you create or you can create a new subject Note The Call Subject feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you Whenever you initiate a call by using off hook dialing the Subject soft key appears as an option to use You can select a C
80. call 1 Press the Prefs soft key select Audio select Tones and then select Ring Pattern 2 Press the Up Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen 3 Press the Select soft key to configure the ring pattern and return to the Tones menu OR Press the Test soft key to briefly play the selected ring pattern OR Press the Back soft key to keep the existing configurations and return to the previous menu Adjusting the volume You can adjust the volume of the IP Deskphone for the following e Ring Volume e Handset Volume e Headset Volume e Handsfree Volume e Paging Ring Volume A sliding scale appears on the LCD screen display when you adjust the volume Related topics Adjusting the ring volume on page 67 Adjusting the volume of the Handset Headset and Handsfree mode on page 67 Adjusting the paging ring volume on page 69 66 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Adjusting the volume Adjusting the ring volume You can adjust the ring volume for an incoming call To adjust the ring volume for an incoming call 1 Press the Prefs soft key select Audio select Tones and then select Alerting Volume 2 Press the Left Right navigation keys OR Press the Up Down navigation keys OR Press the Volume fixed keys 3 Press the Set soft key to configure the selected volume a
81. cceccece eee eeeeeeeeeeeneeeeeeeeeeeeeteeeneees 126 Audio Codec Ordering seeeeesseeeerseeeerrsseerresreeers 153 Call using the active call context sensitive soft key Audio Codec Selection cccccescecccceeeaeeeeeeeeeeeeeees 153 MENU ae A 124 Audio Codecs ee 152 Change Class of Restriction ecceeeeeeeeeeees 180 Auto Retrieve flag 0 ccccccceeeeeeeeeeeceeceeeeeeeeeeeteeneees 175 Change Coverage ccccceeeeeeeeeeeceecaeeeeeeeeeteteneees 180 Automatic login multiuser ccceseeeeeetteeeee 184 Checking for software updates cccceeeeeeees 158 Automatic remote software updates ee 154 Checking for updates ccccceeeeeeeeeeeeettecteeeeeeeeees 158 Autoprogram feature keys cccccceceeeeteeeeeseeteees 143 Class of Restriction change eeeeeeeeseeeeeees 180 COdEC OLE ccccccccscsvescccuseuscsceccusecrecescuscevessecuaceess 153 B Codec selection 00 0 0 cece eccceeceeeeeeceeeeaneeseeeeeeceaeeeses 153 Codecs audio ccc cceeeeeccccceeceeeeseeeeeeceaeeeceeseeseaeneeees 152 Background image cecceeeeeeeeeeeeenneeeeeeeeneeeeeeeeaas 168 Composing an Instant Message eeeeees 119 Being in a call multiuser cccceeeeeeeeeeeeeeeeeeteees 188 Conferencing ad NOC cceceeeeeeeeceeeeteeeeeeeeeteees 131 Bulk create feature keys based on an existing directory Configuring a
82. ccount has a waiting message e A special icon a shaded envelope is displayed on the line key of each account with a waiting message unless the account is in a call ES Remembering settings after logout For each profile up to 24 sets of per account settings are always remembered If you have configured settings for an account after the account is logged out the settings are restored when the account is logged back in as either a primary or secondary account When an account is logged in without settings saved in the profile a new set of default settings is created for it If there are already 24 sets of per account settings in the profile one setting for which the account is not currently registered is discarded and the new setting is saved Programmable keys A line key associated with a registered account cannot be used for programmable features The Program Key screen lists all the line keys All line keys associated with an account are displayed as such and selecting them displays an error message The Do Not Disturb Call Forward and Presence keys are associated to a specific user account when they are created and determine which account s status to affect For more information see User status on page 193 By default you can press a Speed Dial programmed key to initiate a call using the primary account If a line key is pressed to obtain a dialing prompt and then a speed dial key is pressed the account of the line key
83. ch performs a search based on the name you enter not case sensitive To change the method the IP Deskphone uses to search 1 Press the Prefs soft key and select Misc Options gt Search Method 2 Press the Change soft key Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 101 The Address Book 3 Press the Up Down navigation key to highlight the Search Method you want to use as the default when you search for a contact e Index Search e 1st Character Search e Name Search 4 Press the Select soft key to select a search method and then return to the previous menu You can search for a contact that is in your IP Deskphone Address Book Local Search or for a contact in a directory that is stored on the call server Global Search You can save a contact name and SIP address found on the call server to your personal Address Book stored in your IP Deskphone Related topics Using the Search feature in the Address Book on page 102 Using the Search feature in the Address Book To search for a contact while accessing your personal Address Book use the dialpad to enter the search information For example e Index Search to search for a contact by using the Index Search method enter the index number When entering an index number larger than 9 you must enter the next digit quickly to move to that item on the list For example if the address you need is item 28 on the list you must ent
84. clear all calls from the Call Inbox e Press the No soft key to return to the Inbox Accessing the calls in your Call Inbox during a call You can access the calls in your Call Inbox while you are in an active call To access the calls in your Call Inbox during a call 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox 2 Press the Enter key to initiate a call to the highlighted caller Note This places the current call on hold if it is not already on hold OR Press the Exit soft key to return to the in call screen Call Outbox The Call Outbox keeps a record of all outgoing calls made from your IP Deskphone You can add the contact details of the calls in your outbox to your Address Book You can access the following details about the outgoing calls 112 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Call Outbox Name e Address e Time of the call e Number of Calls e Call Subject when used for a call Related topics Accessing the Call Outbox on page 113 Managing calls in the Call Outbox while not on a call on page 113 Accessing the calls in your Call Outbox during a call on page 115 Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is e idle active Managing calls in the Call Outbox while not on a call You can manag
85. code for Phone 1 followed by 3 Enter the forward to extension Phone 3 To disable Extended Call Forwarding for Phone 1 1 From another phone dial the deactivation FAC and the extension of Phone 1 followed by 2 Enter the security code for Phone 1 followed by 3 Enter the forward to extension Phone 3 Remote Send All Calls The Remote Send All Calls feature allows a telephone user to activate or deactivate Send All Calls for a specified extension from a telephone whose Class of Restriction includes console permissions To enable Remote Send All Calls 1 Dial the Activation FAC 2 Enter the extension of the target phone followed by 3 Entere the Station Security Code followed by To disable Remote Send All Calls 1 Dial the Deactivation FAC 2 Enter the extension of the target phone followed by 3 Enter the Station Security Code followed by Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls When you activate this feature the calling party receives a busy signal To enable Do Not Disturb 1 Press the DND soft key on the idle display press the More context sensitive soft key until DND appears 2 Press the Enable soft key to configure the IP Deskphone to Do Not Disturb OR Press the Back soft key to return to the previous menu 3 Press the Ok soft key to return to the Services menu Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide
86. configure the preferred headset On the IP Deskphone after you select Prefs gt Audio gt Headset Selection use the Headset screen to select the desired headset and corresponding functional parameters The following table describes the configuration options on the Headset screen Option Function Active Headset Device Select the active headset device either USB or Wired Note The headset can be selected before it is attached wired or USB 72 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com USB headset Option Function Items below the Active Headset Device field are dimmed if either USB headset is not selected or if the attached headset is not one of the Human Interface Device HID supported headset types Wired Headset Type Select the type of wired headset you require e Headset Type 1 Generic narrow band e Headset Type 2 Wideband Headset Type 3 Wideband Enable HID Commands Enable the HID Commands checkbox only if USB headset is selected The checkbox is used to enable the HID commands of supported headsets to allow the IP Deskphone to run in generic mode 1 operation supporting both USB audio and HID commands The configuration is ignored for non supported USB headsets MHS Headset Type Choose an MHS Headset Type only if the Avaya headset adapter is detected This list contains the different wire
87. creensaver Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages The display icons on the IP Deskphone also indicate the current call state the status of Inbox calls and Instant Messages IMs and the Presence state of contacts designated as Friend Related topics Display screen icons on page 33 Visual Alerter Message Waiting Indicators on page 35 Display screen icons The following tables list the display icons of the IP Deskphone Table 5 Display screen icons Call State Component Icon On hook ro Incoming Outgoing call phone gt ringing aa On the phone 4 E Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 33 Introduction to the Avaya 1165E IP Deskphone Component Icon On hold avi Missed call EF Table 6 Display screen icons Feature button icons Component Icon Do Not Disturb 5 OA Call Forward tA Speed Dial list Send IM Table 7 Display screen icons Instant Messaging Component Icon New Unread Read Replied to Sent forwarded Table 8 Display screen icons Inbox Component Icon Incoming Call Answered Incoming Call Missed New a 34 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide Comments i
88. d by your system administrator Using Park Call You can use the Park Call feature to temporarily park a call to the call server or to a specific user You or another user can retrieve the parked call from another phone Using Park Call does not tie up a line since it is held on the call server Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 133 Active calls and call features To park a call to the server during a call 1 Press the NewCal soft key 2 Dial the FNE of Call Park and press the Send soft key Note The FNE number is provided by your system administrator To retrieve a parked call to the same phone 1 Dial the FNE of Call Retrieve and press the Send soft key 2 Press the key To retrieve a parked call to a different phone 1 Dial the FNE of Call Retrieve and press the Send soft key 2 Enter the extension number the call is parked on Call Park and Speed Dial keys You can program speed dial keys for Call Park and Call Retrieve Use Prefs gt Feature Options gt Feature Keys gt Speed Dial to program Call Park and Call Retrieve buttons with the appropriate FNE codes To park a call using Speed Dial 1 While on the call press the Trnsfr soft key 2 Press the Call Park speed dial button 3 Press the No when prompted with Consult with Party The call is parked and your IP Deskphone phone returns to idle To retrieve a parked call using Speed Dial 1 Press th
89. d headset types that can be attached to the Avaya Enhanced or Mobile Adapters for loss plan adjustment The command is ignored for other types of USB headsets This item is dimmed if the attached headset is not one of the Avaya headset types MHA Back Light Enable the MHA Back Light only if Avaya headset adapter is detected The checkbox is used to enable or disable the back light equipped in Avaya Enhanced or Mobile headsets The command is ignored for other types of USB headsets This item is dimmed if the attached headset is not one of the Avaya headset types The changes in the menu take effect immediately if the device is attached The active voice path switches to the selected headset if you are on an active call If you press the Apply soft key then the changes are applied the settings are made permanent by storing the values in persistent storage and they are applied every time the IP Deskphone starts up All changes made are ignored and restored if you press the Back soft key Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 73 Configuring the Avaya 1165E IP Deskphone Presence of USB headset On the System menu choose Phone Information and then select USB to verify the presence of the USB headset attached to the IP Deskphone When you select the USB menu the attached USB headset is displayed along with other USB devices The name of the USB device directly appears fr
90. ddress Book 5 Press the Ok soft key to continue OR Press the Back soft key to return to the previous menu Feature keys Use the Feature key option to configure the feature keys on IP Deskphone and the Expansion Module for Avaya 1100 Series IP Deskphones Programmed keys are stored in the user profile Each user can maintain a list of programmed feature keys You can designate a feature key to act as a short cut for any of the following features e Speed Dial e Call Forward e Do Not Disturb e Send IM e Presence The IP Deskphone designates the feature key on the bottom right of the four feature keys as Feature Key 1 and reserves it as the line key for the IP Deskphone You can program the feature keys one at a time or you can automatically program empty feature keys from your Friends list or Address Book Feature keys can also be programmed on the Expansion Modules Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 137 Active calls and call features Related topics Feature key programming on page 138 Remove a programmed feature key on page 143 Feature key autoprogramming on page 143 Feature key programming You can program feature keys To access the Program Key screen Press the Prefs soft key select Feature Options and select Feature Keys from the menu The Program Key screen opens The Program Key screen provides the following soft keys e View to access the fea
91. dset You can attach only one USB headset to the Avaya 1165E IP Deskphone If you add an additional USB headset the IP Deskphone ignores it without any message When you connect the USB headset to the USB port of the IP Deskphone the IP Deskphone configures the headset to work with it Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 71 Configuring the Avaya 1165E IP Deskphone The following table lists the types of USB headsets that work with the 1165E IP Deskphone Table 13 Supported USB headset types Headset Type Frequency Avaya Enhanced USB Headset Adapter 8 KHz Avaya Mobile USB Headset Adapter 8 KHz Plantronic CS50 CS60 Wireless USB 8 48 KHz Continuous Spectrum Headsets GN Netcom 9300 series wired and wireless 16 KHz USB headsets Algo Analog Terminal Adapter 8 KHz Related topics Headset menu on page 72 Presence of USB headset on page 74 Audio format selection on page 74 Generic USB headset on page 75 Avaya USB headset adapter with HID on page 75 Third party USB headsets with HID on page 78 Analog Terminator Adapter for analog 500 2500 type telephone or fax machine on page 81 Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the wired headset You can add a headset to your preferences by clicking on the Prefs soft key and then choosing Audio The Audio option allows you to select and
92. e You can configure the FNE as a speed dial number Station Lock and Unlock The Station Lock and Unlock feature allows you to restrict calls from being made from a specified extension Dial the Station Lock Activation FAC followed by the extension of the target phone plus and the station Security Code of the target phone plus Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 181 Advanced features When Station Lock is activated calls dialed from the target IP Deskphone result in a busy tone and the IP Deskphone displays a Forbidden message To deactivate station lock repeat the procedure dialing the Station Lock Deactivation FAC 182 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Chapter 14 Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time This allows a single IP Deskphone to be shared among multiple users each with their own account allowing each user to receive calls without logging off other users You can have multiple user accounts for example a work account and a personal account active at the same time on the same IP Deskphone Initial login For an initial login you must enter a user name and password and specify your login to either be permanent or to expire You can also specify which SIP domain you want to access The Domain ke
93. e Call Retrieve speed dial button 2 Press if retrieving the call on the same phone the call was parked from Otherwise enter the extension number on which the call is parked The call is retrieved and connected Using the Friends feature You can designate a contact you have frequent interaction with as a friend Access your friends list in the Address Book to 134 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Using the Friends feature e Check the presence status of a friend e Initiate a call to a friend e Send an IM to a friend e Edit the information about a friend Related topics Accessing your Friends list on page 135 Editing information of a friend on page 136 Accessing your Friends list To check the online status of a friend on your Friends list 1 Press the Directory fixed key 2 Press the Filter soft key and select Friends from the menu 3 Press the Up Down navigation key to highlight the desired friend and press the Select soft key 4 Press the Status soft key to view the current presence status of the friend 5 Press the Exit soft key to return to the idle screen To initiate a call to a friend on the Friends list 1 Press the Directory fixed key 2 Press the Filter soft key and select Friends from the menu 3 Press the Up Down navigation key to highlight the desired friend and press the Select soft key 4 Pr
94. e On Off soft key to toggle between enabling IM pop ups or disabling IM pop ups OR Press the Back soft key to return to the previous menu Configuring IM audible alert You can configure the IP Deskphone to audibly alert you when a new IM arrives The IP Deskphone audibly alerts you when the IP Deskphone is idle or while on a call You can also choose to disable the audible alert of the IM feature To enable or disable the audible alerts of a new IM 1 Press the Prefs soft key select User Settings select IM Settings and then select IM Audible Alert On Off from the menu 2 Press the Select soft key 3 Press the On Off soft key to toggle between enabling IM audible alerts or disabling IM audible alerts OR Press the Back soft key to return to the previous menu 118 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Composing an Instant Message Composing an Instant Message When you compose an IM enter the address of the recipient and then enter the message When you reply to an Instant Message the IP Deskphone automatically enters the address You can also send an IM directly from the Address Book To compose and send an Instant Message 1 Press the Msgs soft key select Instant Messaging and press the New IM soft key OR Access the list of IMs by pressing the Expand fixed key To compose an IM from the Address Book select an address and pre
95. e a USB headset Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 31 Introduction to the Avaya 1165E IP Deskphone Item Function 3 Feature Options use to configure the following e Feature keys e Call Ignore Action Call Subject e Call Fwd Notification e Missed Call Notification 4 Language use to change the interface language 5 Misc Options use to access the following options e Alpha Dialing e Search Method e Incoming Privacy e Outgoing Privacy e Ends Dialing e Hold Mode Private e Time 6 Network use to access the following e Server Settings e Device Settings e Diagnostics e Disable screensaver e Licensing e Lock 7 USB Locks use to lock or unlock the following USB devices e USB Mouse e USB Keyboard e USB Headset e USB flash drive 8 User Settings use to modify the following e Call Settings e IM Settings 32 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Visual indicators Item Function e Voice Mail Settings e Change Location blank No soft key label More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys Unlock Note The Unlock context sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password protected s
96. e call server The system administrator configures the system to enable this feature If a new address book is available on the call server the IP Deskphone prompts you to download the latest address book Confirmation logon screen When you complete the logon process a logon confirmation screen appears Press OK to complete the logon process If the login is unsuccessful a login error message Failed to login user is displayed Press the OK soft key to return to the first logon screen The most common cause for logon failure is the incorrect entry of the password 60 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Logging off from the IP Deskphone Logging off from the IP Deskphone To log off from the IP Deskphone 1 Press the Services fixed key and then select Logout from the menu 2 Press the abc 123 soft key to toggle between alphabetic or numeric input 3 Use the dialpad to enter your password at the prompt 4 Choose one of the following e Press the Logout soft key to complete the logout process The IP Deskphone returns to the User Login screen e Press the Back soft key to remain logged on and return to the Services menu Related topics Logging off multiple user accounts on page 61 Logging off multiple user accounts The IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the
97. e calls in the Call Outbox while you are not in an active call To manage calls in the Call Outbox while not on a call 1 Press the Outbox fixed key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 3 To view details of the selected call press the Right navigation key OR To leave the detail view and return to the main inbox screen press the Left navigation key 4 Press the Delete soft key to delete the highlighted call 5 Press the Exit soft key to return to the idle screen Related topics Initiating a call from the Call Outbox on page 114 Deleting calls from your Call Outbox on page 114 Viewing the details of a call in the Call Outbox on page 115 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 113 Call Inbox and Call Outbox Initiating a call from the Call Outbox Note If your service provider requires that a Directory Number DN be used to initiate a call the Call Outbox entry must have a DN to initiate a call To initiate a call from the Call Outbox 1 Press the Outbox fixed key EZI 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 3 To view details of the selected call press the Right navigation key 4 You can initiate a call from the highlighted call in the Call Outbox list or from the details of a caller screen by doing one of the following e Lift t
98. e headset through the USB Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset When off hook the IP Deskphone streams dial tone to the headset This class of headset has no dial pad and the telephone number must be dialed using the key pad of the IP Deskphone After the call is connected voice data streams between the IP Deskphone and the headset Call Release You can release an incoming call or an outgoing call by pressing either the Release Goodbye key on the IP Deskphone or the On Hook equivalent key on the headset After a Call is released audio data stops between the IP Deskphone and the headset If you are using the Plantronic headset to release a call press and hold the answer release toggle button for more than two seconds Call Mute The mute key event is handled independently on the headset The corresponding HID command is sent to the IP Deskphone to synchronize IP Deskphone status Mute status indication on the headset is also independent When muted the headset streams blank audio to the IP Deskphone and the IP Deskphone also mutes the audio to the far end double muted 80 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com USB headset Feature Description Volume Up Down This class of headsets manages volume changes locall
99. e the active call e The IP Deskphone does not automatically place the call you want to transfer on hold To prevent the caller from hearing the transfer process place the caller on hold and then complete the transfer process To transfer a call to another telephone 1 Press the Trnsfer soft key while on an active call to access the Trnsfer menu 2 Press the abc 123 soft key to toggle between numeric and alphabetic input 3 Enter the phone number or SIP address to which you are transferring the call OR Select a contact from the Address Book Call Inbox or Call Outbox by pressing the corresponding fixed key OR Highlight a contact from the list and then press the Select soft key 4 Choose one of the following e Press the Transfr soft key to connect the calling party e To erase the address you enter press the Clear soft key e To return to the previous screen press the Back soft key If you pressed the Transfr soft key the IP Deskphone prompts you with the following question Consult with party 5 e Press the Yes soft key to consult with the contact to which you are transferring the call before completing the transfer OR e Press the No soft key to transfer the call without consulting the contact to whom you want to transfer the call A Transferring message is displayed Press the Exit soft key to close the Transferring dialog 132 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide Nov
100. e the highlighted call on hold the active call This removes the call from on hold and automatically places the previous call on hold 3 Press the RIsCall soft key to release or hang up the highlighted call Using 3 way calling When you have more than one call and you want to join the incoming calls into one call you can use 3 way calling or create a conference call Note Your system administrator or service provider must enable 3 way calling and conference calls for your IP Deskphone Contact your service provider or system administrator to determine if this feature is available The 3 way Call feature joins two calls on your IP Deskphone into one 3 way call You and the other two callers can speak together When you join more than two calls into one call you must use the conference call feature Your IP Deskphone manages the 3 way call and the server manages a conference call To activate the 3 way Call feature Press the Join soft key with either call and then select 3 way Call from the menu The IP Deskphone joins the two calls and creates a new call that appears on the LCD screen as 3 way Call Note e If you receive a new call during a 3 way call you can answer the new call as usual The IP Deskphone automatically puts the 3 way call on hold If you want to join the new 130 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Ad hoc conferenc
101. eatures Experience the display capabilities by personalizing the background image of the Avaya 1165E IP Deskphone display and loading digital pictures into the IP Deskphone to view a Digital Picture Slideshow when the IP Deskphone is idle The audio experience is enhanced through engineered audio tuning and supports wideband see Note with a newly stylized handset that has been softly contoured for additional comfort when using the handset Note Wideband has dependencies on Avaya Communication Platform support and is minimum release dependent Basic features Your Avaya 1165E IP Deskphone supports the following features e up to sixteen line feature keys with indicators using the Shift feature e four soft keys to provide easy access to features and call control e high resolution color display e high quality handsfree speakerphone e wideband audio support for handset headset speaker and handsfree microphone e volume control keys for adjusting ringer handsfree handset and headset volume seven specialized feature keys Quit Directory Message Inbox Shift Outbox Services Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 17 Introduction to the Avaya 1165E IP Deskphone Copy Expand e five call handling keys Mute Handsfree Goodbye Headset Hold e two Gigabit Ethernet ports for LAN and PC connections e integrated headset support for wired and wireless options
102. ececccceeeseseeeeeeeeeeneeeees 160 Deleting an Instant Message ececeeeseeeeeentees 122 Deleting calls from your Call Outbox n 114 Deleting calls in your Call INDOX n se 112 Display screen ICONS eeeeeeeeeeeceeeceeeeeeeeteteeeneees 33 Do Not Disturb configuring cceeeeeeeereeeees 149 Do Not Disturb disable 0 0 0 0 cccccccccceseeeeeeeeeeeeeeeeees 149 Do Not Disturb enable 20 0 0 ceececeeeeeeeneeeeeeeees 149 Do Not Disturb multiuser cccccccceeeeeseeeeeeeeeeees 193 E EC500 Self Administration ccccseseeceeeeeeseeeeees 180 Editing a contact in Address Book cceeeeeeee 99 Editing information of a friend ceeeeeeeeeees 136 Erasing the user data cccceceeceeeeeeteeeeeeereaeees 160 F AG e a an sbiaiszanasiaduateassitadeavaseias 123 Failed to login user Authentication required 60 Feature key autoprogramming cceeeeeeeeeees 143 Feature key programming ccccseeeeeeesteeeeeeeeaes 138 Feature key remove programmed key n se 143 Feature Keys nioni iini 137 File manager cccceceececeeeeeeeeeeeecceeeeeeeeeeeeeeeteees 475 File Manager iiic a 477 File Manager USING ecccceeeeeeeeeeeteeesecennaeeees 178 Flashi Are enema a a a A RAN 163 FNE e Oe a 123 Friend deleting information eeeeeereeeees 136 Friend editing information
103. ection is made in a certain amount of time then the operation is cancelled 196 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Receiving a call Receiving a call When you receive an incoming call the displayed information shows which account the call is intended to reach The line key of the corresponding account displays an incoming call icon The call can be answered by pressing the Answer context sensitive soft key e taking the handset off hook pressing the Headset or Handsfree key pressing the appropriate line key of the account Note You cannot use a different account to answer the call If the IP Deskphone receives multiple calls at the same time a list sorted by the most recent incoming call first of all active and incoming calls appears After you select a specific call in the list you can either answer the call or process the call An incoming call icon provides visual feedback You can answer the call by pressing the line key directly without having to select the call This automatically puts other active calls on hold Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 197 Multiuser 198 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Index Numerics Busy Lamp Field feature 0 00 eee 155 S Way calling saiotara dena 130 C
104. ed group OR Press the Back soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation Note After you select from one of your existing groups the bulk creation of the keys happens automatically View the existing groups you have in your Address Book To view the existing groups you have in your Address Book 1 When the IP Deskphone is in the idle mode press the Directory fixed key to access your Address Book 2 Press the Filter soft key to filter the list of entries displayed in your Address Book The Select Filter screen appears and displays all the existing groups in your address book as well as the Friends filter 3 Press the Up Down navigation key to highlight the required filter 4 Press the Select soft key to choose the group you want to view for example if you choose Personal only Address Book entries that are part of the group Personal are displayed You are presented with the list of contacts currently part of the group you selected Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 171 Advanced features OR Press the Back soft key to return to the dismiss the screen and return to the main address book screen 5 Press the Up Down navigation key to highlight the required entry 6 Choose one of the following options e Press the View soft key to display the address book entry details for the selected entr
105. eeaneeseeeeeeeanees 185 Selecting a location cccccceceeeeeeeeeseeseeeeeeeeeeeeees 59 Selecting an image Screen 0 eee eeeeeeeeeeeeeneees 168 Server failover multiuser ceeeeccceeeeeseeeceeeeeaees 185 Service Package Group Support eeeeeeeeee 169 Services MENU ACCESSING cccceeeeeeeeeeeeseeeeeeeees 158 slideshow animated cc eeececeeeeeeeeeeeeeeeeaaeeeeeenes 165 Software updates checking for 0cceeeeeees 158 speed dial for FACs and FNES ccccsessssseeeeees 423 Speed Dial LISt a viccicicecedcnieadensvadesdisvssdncetavesaudterds sianees 173 Speed Dial List screen 0 2 cceseceetsssteseeeeeeeeeees 174 Station Lock and UnIOCK 0 0 0 ceececcceeaeeeeceeeeeeaaeeeees 181 T Timed logoff while on a call sssseesseesenenenneeneseeeeen 58 202 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide Transferring a call cecceeeecceeceeeeeeeeeeeteeeeesteaees 132 U Updates checking for cecceeeeeeeceeeeeeeeeeeeeeeeeees 158 Upgrade impacts to user profiles multiuser 186 USB flash drive 20 0 cece ccccceeceseecceeeeeseeeeeeeeeeeaeeeeeeees 163 USB flash memory device support 008 175 USB scenarios asoononnnesenennnnessnnrrioessrrrrrrsrnrrrsersrrrrne 178 User data erasing cccccceceeeeeeeeeeeeceeceeeeeeeeeeeteees 160 User status multiuser nussoosnnnnn
106. ember 2013 Comments infodev avaya com Using Park Call Your IP Deskphone then displays any local calls including the transferred call until Transfer successfulorTransfer failedis displayed depending on the transfer results OR e Press the Back soft key to return to the previous screen To transfer an active call to Voice Mail 1 Press the Trnsfer soft key while on a call to access the Transfer menu 2 Press the abc 123 soft key to toggle between numeric and alphabetic input and enter the Voice Mail ID extension or external number by using the dialpad 3 Press the Trnsfer soft key again 4 When Consult with party is prompted choose one of the following e Press the To VM soft key to connect the calling party to Voice Mail e To return to the previous screen press the Back soft key Note e The Transfer to Voice Mail feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you The Transfer to Voice Mail feature during a conference call is dependent on the call server and is not allowed If the Secure Digits feature is enabled and you connect to Voice Mail during an active call the screen displays only the last pressed key and the EH remaining digits appear as You can press Hide or Unhide to hide or display the pressed keys Note The Transfer to Voice Mail feature is available only when configure
107. emergency call If you pick up the handset a message Emergency calls only appears and the IP Deskphone can be used for making only emergency calls To make an emergency call 1 Choose one of the following e Pick up the handset e Press the handsfree button e Press the headset button note Hang up or switch off the handset to return to normal state 2 Dial the emergency number that is provided by your dialing plan 3 Press the Send soft key Note If you try to dial the number that does not match the dialing plan a message appears to inform you that the number is incorrect Related topics Location information on page 62 Location information When you make an emergency call the IP Deskphone provides the PSAP with the location information of the IP Deskphone The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it To view your location press the Services hard key choose Phone Information and then press the E911 soft key You can obtain location information only if it has been configured on your system 62 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Chapter 6 Configuring the Avaya 1165E IP Deskphone You can adjust a few settings of the Avaya 1165E IP Deskphone to conform to the environment where you want to use the phone These settings are saved to yo
108. en Perr ererr etre 61 Location IMOMMSTOM cic ccstacecccticeersccterconcccucravacecctervanuewcccreancciceaussctncmenassatennncasstensneabsatnennnssacwenneeaursena 62 Chapter 6 Configuring the Avaya 1165E IP Deskphone seeeeeeeeeeeeeeeeeeeeeeeeeees 63 Adjusting the display screen COMMAS Gc ciiiscccesinsniccecincsaiecesrsanmenstaracernasngqaieeeeurqangeeausigndecweraraauncteradienttiaas 63 SONIA TINS he Packi nran eaaa ENETEIA A AENDE AOSE EA 64 Creating the idie Screen text display a sicsssseissoacsasussiecasia thanaasassiacaaautenaaasiasneaaaduateiaaadsutenecactiatianaedasnanas 64 LOmIgunno Monu AUO PAROW cect Lett eens EA 65 cekeng el MIU NaN 66 PIR MO RAS Vo nn seth eagnentinnsutseanngnmanmnmaamsanssoumeeaN tie 66 AE MG he nng VOUE cra 67 Adjusting the volume of the Handset Headset and Handsfree mode ccceeceeeeeeeeeeeeneees 67 Adusting he paging TMV YUMO soria RN 69 Selecting a languag E iicccsscssncaccsdasicans taser vce dccssayaioscsicanmassievauedeeperantneessieanieassnivbaadunai N Aa 69 Selecting the date and time TORII e cacews creas ous vac aninns s sataatinis dtaauutss ed adie EEEE ON EANNA E AEAN E sdunadutiye 70 USB NS GU Elus ai A ede 71 aeee A L T EE BR E EEA a E E A E E ke E E A O E E E E E iChat 72 Presence of USB headSol scirnconininiaieinie n e E E NOISE TANA 74 oU ad e NOI NE E E A A E N AA E A 74 Senie U MO hnn 75 Avaya USB headset adapter with 2g Opler nator pre iene rrr rr rep iiiaae aAa
109. er selecting an account a menu appears that lets you modify the settings of that account Related topics Per account call notification options on page 190 IM Settings on page 190 Voice Mail Settings on page 190 Remembering settings after logout on page 191 Per account call notification options The Call Settings entry in the User Settings menu provides a number of configuration options relating to how incoming calls for a particular account are treated e what kind of audio alert should be used ring tone beep nothing e whether the red LED should blink e whether the call should be added to the Incoming Calls log IM Settings IM Settings is located under User Settings Any change in settings on the primary account takes effect immediately You can also modify settings for a secondary account but they do not take effect until that account registers as the primary account Voice Mail Settings Voice Mail Settings is located under Prefs gt User Settings You can program different voice mail addresses and IDs for each account To access the voice mail of a secondary account press the line key of the secondary account to obtain a dial prompt and then press the VMail context sensitive soft key Waiting voice mail messages are reported in two ways 190 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Programmable keys The red LED is lit if any a
110. er the digit 8 quickly after entering the digit 2 The found contact is highlighted and then opened e 1st Character Search searches records by ony one character To search for a contact whose name begins with a letter for example the letter d press the d 3 key on the dialpad The first entry in the Address Book that begins with the letter d appears e Name Search to search for a specific name in your personal Address Book enter the name by using the dialpad You can enter a maximum of 8 characters Note 1st Character Search and Name Search are not case sensitive You can search for a contact that is in your IP Deskphone Address Book Local Search or for a contact in a directory that is stored on the call server Global Search You can save a contact name and SIP address found on the call server to your personal Address Book stored in your IP Deskphone Related topics Using Local Search on page 103 Using Global Search on page 104 102 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Searching for a contact in the Address Book Using Local Search You can search for a contact that is stored in your Address Book To search for a contact stored in your Address Book 1 Press the Services fixed key select Search and then select Local Search from the menu Press the Up Down navigation key and then press the Select soft key to choose a
111. erter The Avaya USB Enhanced Adapter has a port to allow an External Alerter large LED indicator to attach to the adapter The IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to the adapter The red Message Waiting LED flashes to indicate there is an incoming call on the IP Deskphone Caller ID Information Not applicable Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook Green key on the adapter After a call is answered audio data flows between the IP Deskphone and the headset adapter through the USB port Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP Deskphone or the Off Hook Green key on the adapter When off hook the IP Deskphone streams dial tone to the headset The telephone number must be dialed using the key pad of the IP Deskphone After a call is answered audio data flows between the IP Deskphone and the headset adapter through the USB port Call Release You can release an incoming call or an outgoing call by pressing either the On Hook Red key on the adapter or the Release Goodbye key on the IP Deskphone After a call is released audio data between the IP Deskphone and the headset stops
112. es Subframe size 2 Bit Resolution 16 bits Frequency Type Continuous 0 or Discrete gt 0 Sample Frequency If Continuous default to 16 KHz If Discrete 8 KHz 16KHz or 8KHz multiple Preference is given to 16KHz audio if supported Audio Channel Mono 1 or Stereo 2 After you select the format and the Set Interface command is sent the USB headset runs in Generic Mode 1 operation both audio and HID or Mode 2 operation audio only If the headset runs in Mode 1 operation the IP Deskphone configures the task or callback to communicate with the USB HID control events between the IP Deskphone and the headset You can insert the headset during an active call The IP Deskphone synchronizes the headset state machine of the IP Deskphone to the current state of the headset to ensure the LED match status During the call if the audio negotiated between the two parties is set to 8KHz audio and the IP Deskphone is setup for 16KHz USB Headset audio the IP Deskphone performs the transcoding between 8KHz audio to 16KHz audio Likewise if the audio negotiated between the two parties is set to 16KHz audio and the headset supports only 8KHz audio the IP Deskphone performs the transcoding between 16KHz audio to 8KHz audio Generic USB headset When a generic USB headset or supported headset with HID command disabled is attached to the IP Deskphone and selected it behaves like a wired headset All call controls on hook off hook mute
113. ess Book entries or items in your Call Inbox e Scroll lists and message contents when you view Instant Messages e Move the cursor from line to line when entering and editing text or data Note To scroll through a list of items you can press and hold the up or down key Press the up arrow on the Navigation Key Cluster to e Erase a character backspace when entering characters e Erase a character backspace when editing characters Press the down arrow on the Navigation Key Cluster to e Toggle the last alpha character between upper and lower case when entering characters during alpha entry mode when the abc soft keys are displayed Toggle the last alpha character between upper and lower case when editing characters during alpha entry mode when the abc soft keys are displayed 38 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Chapter 4 Installing the 1165E IP Deskphone This chapter describes how to install and connect your 1165E IP Deskphone After you familiarize yourself with the Avaya 1165E IP Deskphone features you can start to use the IP Deskphone Before you begin A Caution Do not plug your IP Deskphone into a regular telephone jack This can result in severe damage to the IP Deskphone Consult your system administrator to ensure that you plug your telephone into a 10 100 1000 BaseT Ethernet jack A Caution Your IP Deskphone is desig
114. ess the Status soft key to view the current presence status of the friend 5 Press the Call soft key to initiate a call to the friend The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call To send an IM to a friend on the Friends list 1 Press the Directory fixed key 2 Press the Filter soft key and select Friends from the menu 3 Press the Up Down navigation key to highlight the desired friend and press the Select soft key 4 Press the Status soft key to view the current presence status of the friend 5 Press the SendIM soft key to send and IM to the friend Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 135 Active calls and call features The IP Deskphone uses the SIP address for the contact from your personal Address Book 6 Use the dialpad to enter the text of the message 7 Press the abc 123 soft key to toggle between numeric and alphabetic input 8 Press the Send soft key to send the IM OR Press the Back soft key to return to the previous menu Editing information of a friend You can edit information of a friend on the Friends list To edit information of a friend on your Friends list 1 Press the Directory fixed key 2 Press the Filter soft key and select Friends from the menu 3 Press the Up Down navigation key to highlight the desired friend and press the Edit soft key 4 Press the abc 123 context sensiti
115. ev avaya com Feature keys Press the No soft key to return to the previous screen without removing the feature keys 6 To select a single feature key to remove do one of the following e Press the Up Down navigation key to scroll through the feature keys and highlight the feature key to remove and press the Remove soft key e Press the Feature key that you want to remove and press the Remove soft key e Use the dialpad to select the Feature key that you want to view and press the Remove soft key OR Press the Back soft key to return to the previous menu Remove individual programmed feature keys by using the Bulk soft key 1 Press the Prefs soft key select Feature Options and select Feature Keys from the menu 2 Press the Bulk soft key 3 Press the Up Down navigation key to highlight the 2 Feature key removal menu item and press the Select soft key The Program Key screen opens listing all the feature keys 4 To select a single feature key to remove do one of the following e Press the Up Down navigation key to scroll through the feature keys to highlight one and press the Remove context sensitive soft key e Press the Feature key that you want to remove and then press the Remove context sensitive soft key e Use the dialpad to select the Feature key that you want to view and then press the Remove soft key OR Press the Back soft key to return to the previous menu 5 Press the Yes soft key to confirm the re
116. f complex devices such as USB keyboards with built in hubs If a hub is involved use external power You can plug a USB flash drive into the USB Port of the 1165E IP Deskphone or on a powered hub connected to the IP Deskphone and transfer files to and from the IP Deskphone Context sensitive soft keys Your Avaya 1165E IP Deskphone has four context sensitive soft keys beneath the LCD screen The context sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access Note Not all the following soft keys may be displayed for example Retrve ScrnSvr depending on what is configured and available on your system and IP Deskphone The following figure shows the soft keys while the 1165E IP Deskphone is in the idle state Redial abc Figure 2 Context sensitive soft keys when the IP Deskphone is in the idle state Table 3 Menu items accessed through context sensitive soft keys Item Function Redial or NewCall Press the Redial context sensitive soft key O to redial the last dialed number If there is no stored redial number the NewCall context sensitive soft key appears and has the same effect as pressing the primary user line key dial prompt 24 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Item Function abc or 123 Press t
117. f the following e Press the Directory fixed key to choose a SIP address from the Address Book 94 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Ignoring an incoming call e Press the Msg Inbox fixed key to choose a SIP address from the Call Inbox e Press the Shift Outbox fixed key to choose a SIP address from the Call Outbox 3 Press the Up Down navigation key to highlight a SIP address contact 4 Press the Select soft key to select the highlighted SIP address OR Press the Back soft key to return to the previous screen 5 Press the Redrct soft key to redirect the incoming call to the selected address Ignoring an incoming call You can terminate an incoming call alert without answering the call by pressing the Ignore soft key or by pressing the Goodbye fixed key The caller continues to hear the ringing tone but is unaware that you are ignoring the call You can configure the Call Ignore feature to either Local or Network When Call Ignore is configured to Local only that IP Deskphone is affected and it stops ringing when you press the Ignore soft key When Call Ignore is configured to Network and you press the Ignore soft key the IP Deskphone stops ringing and a message is sent to the network indicating that you are busy at all SIP IP Deskphones you are logged on to and that server should stop trying to contact you To configure the Ignore feature to Lo
118. five languages are accessible through the IP Deskphone The system administrator determines which languages are available for your IP Deskphone Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 69 Configuring the Avaya 1165E IP Deskphone To select a language 1 Press the Prefs soft key and then select Language The current language displays 2 Press the Change soft key to change the language 3 Press the Up Down navigation key to scroll and highlight the desired language for example German Deutsche 4 Press the Select soft key to save the desired language and return to the previous screen OR Press the Back soft key to keep the existing configurations and return to the Preferences menu Selecting the date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select a date format Press the Prefs soft key select Misc Options and then select Time Press the Change soft key Press the Up Down navigation key to highlight Date Format in the menu Press the Change soft key to change the Date Format oa A O N gt Press the Up Down navigation key to scroll and highlight either a month day MM DD or a day month DD MM format 6 Press the Select soft key to save the format and return to the Time Format menu OR Press the Back soft key to keep the existing configurations and return to the Time Form
119. following table describes the associations between the USB keyboard function keys and the IP Deskphone fixed keys Table 12 Associations between the USB keyboard function keys and the IP Deskphone fixed keys USB Keyboard Key IP Deskphone Fixed Key Esc Quit F1 Services F2 Expand F3 Inbox F4 Outbox F5 Address Book F6 Copy F7 Volume Down F8 Volume Up F9 Mute F10 Hold F11 Headset 50 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Entering text USB Keyboard Key IP Deskphone Fixed Key F12 Handsfree Break Goodbye Release Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 51 Installing the 1165E IP Deskphone 52 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Chapter 5 Accessing the Avaya 1165E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1165E IP Deskphone Logging on Whenever you log on to your Avaya IP Deskphone you must do the following e confirm your logon ID e enter your passw
120. g Icon Unknown The presence of the monitored IP Deskphone is unknown VW Terminated The monitored IP Deskphone is not involved in a call and is available e Ringing The monitored IP Deskphone is ringing G Flashing On the phone The monitored IP Deskphone is busy on a call aa Note If you have the required permissions you can answer a call placed to a monitored IP Deskphone To answer press the flashing Ringing button Group Call Pickup With the Group Call Pickup feature all members in a pickup group can answer a call that is ringing at another group member telephone If more than one telephone is ringing the system selects the extension that has been ringing the longest One or more pickup groups are created by your system administrator A pickup group is a collection or list of individual telephone extensions A pickup group is the way to connect individual extensions together A user extension can belong to only one pickup group To activate the Group Call Pickup feature on your IP Deskphone enter the FAC or FNE provided to you by your system administrator Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 155 Active calls and call features 156 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Chapter 13 Advanced features Viewing the IP Deskphone information To view the Phone Information for the IP
121. g a call from an Instant Message To initiate a call from the IM Inbox press the Expand fixed key or press the Msgs soft key and then select Instant Messaging from the menu Note If your service provider requires that a Directory Number DN be used to initiate a call you cannot initiate a call from an Instant Message Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 121 Instant Messaging To initiate a call from an Instant Message 1 Press the Msgs soft key and then select Instant Messaging from the menu OR Press the Expand fixed key 2 Press the Up Down navigation key to highlight an IM from the list of Instant Messages 3 Press the View soft key to access the IM 4 To initiate a call to the contact who sent the IM press the Call soft key The IP Deskphone goes off hook and initiates the call Deleting an Instant Message To delete a single IM all the IMs from one contact or all the IMs in your IM Inbox 1 Press the Msgs soft key and then select Instant Messaging from the menu OR Press the Expand fixed key 2 Press the View soft key 3 Press the Delete soft key to clear all IMs from the IM Inbox Outbox OR Press the Back soft key to return to the previous screen 122 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Chapter 12 Active calls and call features This chapter provides informati
122. ggle between alphabetic and numeric characters 100 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Searching for a contact in the Address Book 4 Use the dialpad to enter a name for the entry 5 Press the Next soft key to continue OR Press the Back soft key to return to the previous menu note If you do not need to change the name for the contact press the Next soft key 6 Use the dialpad to enter a new phone number or new SIP address for the contact Press the Next soft key after each entry to continue or press the Back soft key to return to the previous menu 7 Press the Yes soft key to designate the contact as a friend OR Press the No soft key if you do not want to designate the contact as a friend 8 Press the Yes soft key to add the contact to a group and then select the group OR Press the No soft key if you do not want the contact added to a group OR Press the Back soft key to return to the previous menu 9 Press the Ok soft key to complete the entry and return to the Address Book menu Searching for a contact in the Address Book When you access the IP Deskphone Address Book you can perform a search for a contact using one of the following methods e Index Search performs a search based on the index number you enter e 1st Character Search performs a search based on the first character you enter not case sensitive e Name Sear
123. h to copy and then press Send You are prompted to select the device to where you want to send the selected file 5 Select the IP Deskphone as the destination device The file is validated based on the file extension and the passing of the validation routines and a handler is called for the file In this case the image file copies the images directory of the flash file system on the IP Deskphone Any action that is taking some time to complete displays the In progress message on the screen A success message appears on the phone screen displaying that the file was copied to the IP Deskphone successfully Copy errors After a file is selected there can be multiple reasons why the copy action cannot complete The file size may exceed allowed limits there may not be enough space on disk a file with the 178 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Announcement Record Listen same name may already exist or actions on the selected file type may not be allowed configuration flag Error conditions display a message on the screen Copying the ring tone from the IP Deskphone to the USB drive 1 Log into the IP Deskphone and plug the USB flash drive into the USB port of the IP Deskphone 2 Press the Services hard key and choose File Manager 3 Select the IP Deskphone from the Select Device screen The contents of their IP Deskphone are disp
124. haracters Use the dialpad to enter the new Call Subject for the contact a A O N gt Press the Save soft key to save the new Call Subject and use it with the call OR Press the Clear soft key to clear the text OR Press the Back soft key to return to the previous menu without sending the new Call Subject Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call The number of Call Subjects that are stored on the IP Deskphone depends on how the IP Deskphone was initially configured You can modify delete and add Call Subjects while the IP Deskphone is in the idle state Related topics Adding a Call Subject on page 89 Deleting a Call Subject on page 90 Editing a Call Subject on page 90 Adding a Call Subject You can add a Call Subject while the IP Deskphones is idle To add a Call Subject while the IP Deskphone is idle 1 Press the Prefs soft key select Feature Options and then select Call Subject from the menu 2 Press the Add soft key to create new Call Subject Note If the Call Subject list is full then the option to add a new Call Subject is not available In this situation you need to delete a Call Subject before you can add the new Call Subject Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 89 Making a call 3 Press the abc 123 soft key to toggle between alphabetic and numeric characters 4
125. haracters for dialpad key 1 Character Name at period z dash a underscore amp ampersand i apostrophe A carat question mark exclamation point left parentheses right parentheses comma backslash I forward slash colon semi colon tilde equal plus 1 numeral 1 48 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Entering text x Note No letters are associated with the 0 zero key however double pressing it inserts a blank character a space Enabling and disabling the Ends Dialing feature You can enable the IP Deskphone to use the octothorpe symbol to immediately dial the address or phone number To enable the Ends Dialing feature 1 Press the Prefs soft key and then select Misc Options Highlight Ends Dialing and press the Change soft key 2 Press the On soft key to turn on Ends Dialing OR Press the Back soft key to keep existing configurations and return to the Preferences menu To disable the Ends Dialing feature 1 To turn off Ends Dialing press the Prefs context sensitive soft key and then select Misc Options Highlight Ends Dialing and press the Change context sensitive soft key 2 Press the Off context sensitive soft key to turn off Ends Dialing OR Press the Back context sensitive soft key to
126. he Phone e Performance e Permanent Absence e Playing e Presentation e Shopping e Sleeping e Spectator e Steering e Travel e TV e Vacation e Working e Worship e Unknown Note You can create your own Presence messages to appear on screen which become available when you program a feature key as a shortcut The Avaya Aura Presence Server interworking with the IP Deskphones results in the following a The activities of Busy On the Phone and Away are displayed on 96xx and One X Communicator SIP phones on Aura as icons The other activities will display on 11xx 12xx phones but not the other Avaya phones b The activity Unknown appears as Offline on other phones c Idle 11xx 12xx phones appear as an Offline icon on the other Avaya phones for example 96x1 presence indication 6 Press the Select soft key to select the Presence state and move to the confirmation screen OR Press the Add soft key to enter a custom note Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 151 Active calls and call features 7 OR Press the Back soft key to return to the previous step Press the OK soft key to confirm the Presence state selection Related topics Adding a new Presence state message on page 152 Adding a new Presence state message You can add a new Presence state message To add a new Presence state message 1 NO oO FB W KD Press the Presnce
127. he abc context sensitive soft key to toggle between alpha and numeric input modes e To type letters the abc context sensitive soft key must be displayed e To type numbers press the abc context sensitive soft key to display the 123 context sensitive soft key on the menu list Msgs Press the Msgs context sensitive soft key to access the following features 1 Voice Mail use to call your Voice Mail number 2 Instant Messaging use to access the Instant Messaging Inbox Outbox 3 Missed Call Notification use to access your Missed Call details More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys three menu lists are available When you press the More context sensitive soft key a different selection of context sensitive soft keys appears e If you press the More context sensitive soft key once from the first menu list you access the following context sensitive soft keys CallFwd DND Presnce More e If you press the More context sensitive soft key from the first menu list twice you access the following context sensitive soft keys ScrnSvr Prefs lt blank gt More e If you press the More context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Redial abc Msgs More When you press the More context sensi
128. he following features Tones e Ring Pattern Select test patterns from 1 to 8 e Alerting Volume Set Desired volume Voice Configure the volume for the following e Handset Volume Headset Volume Handsfree Volume Codecs Select the Audio Codecs e G722 wideband codec 26 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Item Function e PCMU standard u law e G729 729 codec e PCMA standard a law Headset Selection Select the active headset device e Wired USB if wired then select type 1 2 or 3 Enable HID Commands enable or disable e MHA Headset Type e MHA Back Light enable or disable Note You can change the audio settings to improve audio quality based on the available band width If the Internet bandwidth is low you can improve the audio quality by changing the audio setting to low Monitor Audio Quality Monitor Audio Quality used to view details about the audio quality of an active call Bluetooth Setup e Enable Bluetooth enable or disable e To unpair Device select UnPair If Bluetooth is enabled select e Search devices phone searches the bluetooth devices and lists the discovered devices in the Found field e To set an Active device select Set e To pair with a found device select Pair e To unpair Device select UnPair Note You
129. he handset e Press the Headset fixed key e Press the Handsfree fixed key 5 Press the Call context sensitive soft key Deleting calls from your Call Outbox You can delete calls from your Call Outbox To delete calls from your Call Outbox 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 2 Press the Delete soft key 3 Select one of the following soft keys e Press the Yes soft key to delete the highlighted call e Press the AllUsr soft key to delete all the calls from the selected caller e Press the All soft key to clear all calls from the Call Outbox e Press the No soft key to return to the Outbox 114 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Call Outbox Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox To view details of a call in the Call Outbox To view details of the selected call press the Right navigation key When you view the details of a call in the Call Outbox you can do one of the following e Initiate a call to the caller displayed on the screen e View a previous caller in the Call Outbox list by pressing the Prev soft key and return to the Outbox screen e View the next caller in the Call Outbox list by pressing the Next soft key and return to the Outbox screen e Press the Back context sensitive soft key to return to the Outbox
130. hen the IP Deskphone attempts to take call A B off hold This may not always happen if the IP Deskphone receives another call during the A C call or if the A B call state is changed while A C is active The Auto Retrieve behavior is added to regular speed dial keys instead of speed dial list entries To make sure that this flag is configured for programmed speed dial keys the Enable Auto Retrieve screen appears as the last step in Speed Dial Key configuration The Auto Retrieve screen allows you to configure the Auto Retrieve behavior for the Speed Dial USB flash memory device support The IP Deskphone supports the browsing of files on a USB flash memory device A simple file browser allows you to select an image file or other type of file and upload onto the IP Deskphone file system The file manager also allows you to browse and copy certain files from the phone file system onto a USB flash drive After you select the File Manager menu by choosing the Services menu you can navigate to the IP Deskphone file system and any USB drives attached From there you can either copy a file from the IP Deskphone onto the USB drive or copy a file from the USB drive to the IP Deskphone If you select File Manager and there are no USB drives plugged into the IP Deskphone the root screen of the IP Deskphone file system is displayed Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 175 Advanced features The f
131. ial List screen The Speed Dial List screen displays all the Speed Dial List entries provisioned The displayed Speed Dial List items are based on the provisioned list as well as the current Idle Mid call state of the IP Deskphone After you invoke the Speed Dial List while the IP Deskphone is idle only Speed Dial List entries that are configured to IDLE are displayed Similarly only items marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call 174 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com USB flash memory device support The following are the options available for the Speed Dial List screen e Dial invokes the selected speed dial e Exit screen dismisses without invoking a Speed Dial List entry Auto Retrieve flag If you enable the Auto Retrieve behavior on a Speed Dial key or Speed Dial list entry that is invoked and place a call on hold to invoke the current key entry the IP Deskphone attempts to un hold the call after the key or entry call completes For example e Ais talking to B when A invokes their Speed Dial List and selects an entry e Selection invocation of a Speed Dial List entry places the A B call on hold and places an outgoing call to the URI specified in the Speed Dial List entry for example C e When the A C call completes if the Auto Retrieve flag is enabled for the Speed Dial t
132. ide November 2013 Comments infodev avaya com Ring Again Busy Automatic Callback Ring Again Busy Automatic Callback Using the Ring Again Busy Automatic Callback ACB feature internal users who place a call to a busy or an unanswered internal telephone can be called back when the called telephone becomes available Upon placing a call and hearing a busy signal activate the Automatic Callback feature and disconnect the call The system monitors the called party When the called party becomes available to receive the call the system automatically initiates the Automatic Callback call You hear priority ringing Lift the handset and the called party receives the same ringing that the system provided on the originating call To activate Ring Again Busy Automatic Callback 1 If you hear a busy tone after placing a call to an internal telephone terminate the call 2 Dial the Ring Again Busy Automatic Callback FAC FNE provided to you by your administrator You hear a confirmation tone 3 When the called number is free your IP Deskphone rings Answer the call and you are connected to your called party Whisper Page Use the Whisper Page feature to send a page to a contact while they are on an active call With you use the Whisper Paging feature only the person on the paged extension can hear the page Other parties on the call cannot hear the page and you cannot hear anyone on the call If the paged user has a display
133. if you have an Expansion Module connected to your IP Deskphone To configure the amount of time the LCD screen remains backlit 1 2 Press the Prefs soft key select Display gt Display Settings and then select Backlight from the menu Press the Left Right navigation key to increase or decrease the length of time you want the idle screen to remain backlit Press the Apply soft key to configure the length of time for the IP Deskphone to remain backlit and return to the Display menu OR Press the Cancel soft key to keep the existing configurations and return to the Display menu Creating the idle screen text display You can create a text to display on the screen while the IP Deskphone is idle To create the idle screen display text 1 Press the Prefs soft key select Display and select Idle Screen Text Display 2 Press the abc 123 soft key to toggle between alphabetic or numeric input Use the dialpad to enter the display text you want to appear on the idle screen display of the IP Deskphone Press the Save soft key to save the idle screen text display OR Press the Back soft key to keep the existing screen display text and return to the Display menu 64 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Configuring Menu Auto back out Configuring Menu Auto back out You can use the Menu Auto back out feature to configure the time
134. ile contains your specific settings and data You are prompted to create a User Profile the first time you log on to your IP Deskphone If you delete your User Profile the IP Deskphone reboots and you must log on and create a new User Profile When you log on to your IP Deskphone your specific settings and data are automatically available for you The information stored in your user profile includes e Independent volume adjustments for handset headset and handsfree e Alerting Volume adjustment e Idle Screen display text e Voice Mail settings number and mailbox ID e User location from a server provided list e Time Date and Zone format settings e Call Subjects Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 59 Accessing the Avaya 1165E IP Deskphone e Instant Messaging settings and Instant Message Inbox Outbox e Default dialing alpha numeric e Call Ignore action local network e Search method Name First character Index e User Presence selection e Dialing pattern default alpha numeric e Address Book entries e Call Inbox and Call Outbox entries e Programmable keys configuration e Ends dialing configuration Related topics Overwriting your personal Address Book on page 60 Overwriting your personal Address Book When an address book exists on a call server such as an address book for a specific company you can update your personal Address Book with an address book from th
135. ils on the Phone Information Details screen If the Details soft key is enabled you can view the Phone Information Details screen In the Services menu select Phone Information and then press the Details soft key The Phone Information Details screen displays the following information e Primary User Primary logged in User name e Primary Domain Primary login domain e MAC Device MAC address Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Screensaver screen lock IP IP Deskphone IP Address e Device Licensing Token usage information License or token usage information for the IP Deskphone It is an optional item in the IP Deskphone information To dismiss the Phone Information Details screen and return to the previous display press the Back soft key Screensaver screen lock You can lock the display of the IP Deskphone using a timed Screensaver Lock When the screensaver is active it clears the programmed keys of the plugged in Expansion Module If you have logged into the IP Deskphone then you are not logged out but the line key label clears and makes the IP Deskphone inactive The SernSvr soft key is located on the idle screen This key is available only if the screensaver has been enabled and is accessed by pressing the More soft key until ScrnSvr appears Pressing the ScrnSvr soft key causes the screensaver timer to turn off and activa
136. ing when connecting to the Call Server caller to a 3 way call you must initiate a conference call with the server and join all callers to the conference call e If the host of a 3 way call presses the Hold button all callers in the 3 way call are put on hold If the host of a 3 way call presses the Goodbye fixed key or selects Release Call from the Action menu all calls in the 3 way call are terminated Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server Note Your system administrator must enable ad hoc conferencing before you connect to the Call Server To create an ad hoc conference with a third party 1 Place the active call on hold 2 Press the NewCall soft key or press the Conf soft key 3 Dial the Conference on Answer FNE provided to you by your system administrator Communication Manager confirmation tone is heard 4 Enter the telephone number of the contact to conference A confirmation tone is heard 5 When the call is answered press the line key for the call on hold The conference is established x Note Ad hoc conference calls are only available to the primary account Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 131 Active calls and call features Transferring a call Note e When more than one call is on hold the call you want to transfer must b
137. interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive To configure Menu Auto back out 1 Press the Prefs soft key choose Display and then Menu Auto back out 2 Press the Select soft key OR Press the Back soft key to return to the previous menu 3 Press the Up Down navigation key to scroll through the screen and choose the required time interval Choose one of the following values e Never e 10 min e 5min 2 min e 1min e 30 sec e 15 sec Note The Never option turns off Menu Auto back out 4 Press the Select soft key to configure the Auto back out time to the selected highlighted value and return to the Display menu OR Press the Back soft key to dismiss the Auto back out time menu and return to the Display menu Note When you enter the Auto back out menu the current configuration for the Menu Auto back out time is pre selected highlighted on the list When you press the Select soft key the time interval is flagged to commit to the configured preferences done after the idle screen is displayed and is used for menu auto back outs from that point forward Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 65 Configuring the Avaya 1165E IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call To select the ring pattern for an incoming
138. is displayed and you are prompted whether it should be changed You are then prompted to enter the new presence state The new presence state is applied after it is confirmed If the option is selected no current state is displayed and you are immediately prompted to select the new state The new state is then applied to all registered accounts When using a programmed Presence feature key the account that is impacted by the Presence feature key is determined after the feature key is configured After a single account Presence programmed key is pressed e If the account is already configured to the programmed presence state then the account is configured back to the Connected presence state e If not the account is configured to the programmed presence state After the all accounts Presence programmed key is pressed e If all accounts are already configured to the programmed presence state then all accounts are configured to the Connected state e If not all accounts are configured to the programmed presence state As with Call Forwarding keys this allows Presence keys to be used as toggles However the presence states are not entirely under your control Some states are applied automatically for example On The Phone All states are applied by sending a message to the SIP proxy which can choose not to accept the change As a result it is possible for a set all presence operation to not result in all accounts being configured
139. istics Feature Description Key Events In addition to On hook Off hook events dial pad digit events from the attached analog device are also supported Key press events on the adapter are sent to the IP Deskphone through the USB After the IP Deskphone receives these events it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed LEDs Not applicable Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 81 Configuring the Avaya 1165E IP Deskphone Feature Description Attached Indicator Not applicable Back Light Not applicable Message Waiting Not applicable External Alerter Not applicable Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to the adapter The adapter produces the ring tones for the attached analog device to indicate there is an incoming call on the IP Deskphone Caller ID Information Caller ID if available is also sent to the adapter The adapter sends the CLID to the attached analog device for display Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook key on the attached analog device After a call is answered the adapter converts the digital voice data to analog and sends it to the attached analog device Outgoing Call You can make an outgoing call by either u
140. iuser remembering settings after logout 191 Multiuser secondary account logout ee 185 Multiuser upgrade impacts to user profiles 186 Multiuser user status cece ccececesseeeeeeeeeeeeeeeeeeees 193 Multiuser Voice Mail Settings c eeeeees 190 Mute Key s si0iastsa een aa aa aaa 22 N Network MN ccccecceeeeceeeceeceeneeeeeeeeaneaseeeeeeeeaees 162 New Call making ccecceceeeeeeeeeeeeeeeneeaeeeeeeeeees 124 Notifications multiuser 0 20 0 cece cccceeeeeneeeeeeeeeeees 196 O Overwriting your personal Address Book 60 P park a call using Speed Dial 0 eee 133 Park Call oreen a 133 Password protection for domains cecececeees 55 PC Client softphone interworking with the IP DEsSkPRON G enana Sena 153 Per account call notification options multiuser 190 Phone Information Details Screen eccceee ee 164 Placing a Call ON Hold ccceeeeeeeeeeeeeeeseeeteeeees 126 Presence state messages adding new 5 152 Presence state configuring 0 0 0 0 eeeeeeeetteeeeeetees 150 Presence multiuser 0 0 00 cee cccccceeeeseceeeeaeeeeeeeeeeeaaees 194 Primary account logout Multiuser ee 184 Programmable keys multiuser eeeee 191 Programmed feature key remove 0 eeeeees 143 R Receiving a call
141. k on page 97 e Adding a contact to your Address Book on page 98 e Editing a contact in your Address Book on page 99 e Copying information to the Address Book on page 100 e Searching for a contact in the Address Book on page 101 Viewing the Address Book To access the Address Book press the Directory fixed key or press the View soft key and then select Address Book from the menu To view information about a contact use the navigation button to highlight a name and then press the View soft key The name SIP address and designation of the contact as Friend or not is displayed When you view the details of a contact you can Initiate a call from the Address Book to the contact Send an IM e Edit the contact information Initiating a call from the Address Book You can initiate a call directly from your IP Deskphone Address Book Note If your service provider requires that a Directory Number DN be used to initiate a call the Address Book entry must have the DN to initiate a call Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 97 The Address Book First go off hook If needed you can add a Call Subject You can also access the Address Book while on an active call and initiate a new call The IP Deskphone automatically places the active call on hold when you initiate a new call To initiate a call to a contact stored in the Address Book AA O N gt
142. kup feature on your IP Deskphone enter the FAC or FNE provided to you by your system administrator Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 123 Active calls and call features Making a new call You can initiate a new call during a current call If you do not place the current call on hold first the IP Deskphone automatically places the current call on hold when you initiate a new call You can initiate a new call by using any of the following methods e Initiating a call using the active call context sensitive soft key menu e Initiating a call from the Address Book e Initiating a call from the Call Inbox e Initiating a call from the Call Outbox Related topics Initiating a call using the active call soft key menu on page 124 Initiating a call using the active call soft key menu You can initiate a call using the active call soft key menu To initiate a call using the active call soft key menu 1 Press the Conf soft key while on a call OR While on a call press the More soft key and then the NewCall soft key The IP Deskphone produces a dial tone 2 Use the dial pad to dial the number or SIP address Note This places the current call on hold if it is not already on hold and you can continue to initiate the call as normally OR Press the Back soft key to return to the in call screen 124 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Gu
143. l soft key is used to make a conference call This key behaves like the Conf soft key Audio Actvate Press the Audio soft key to change the audio codec and monitor audio quality The Actvate soft key appears when the highlighted call is not the selected call Press the Actvate soft key to place the current call on hold and activate the call you want to connect to This soft key is also used to retrieve calls parked against the user Note The Actvate soft key never appears at the same time as the Audio context sensitive soft key More Press the More soft key to select a new menu list of soft keys When you press the More soft key a different selection of soft keys appears e If you press the More soft key once from the first menu list you access the following soft keys Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 127 Active calls and call features Soft key label Function Trnsfer RlsCall Join More e If you press the More soft key from the first menu list twice you access the following context sensitive soft keys Conf Audio New Call More e If you press the More soft key from the first menu list three times you return to the first menu list with the following soft keys Prefs Blank Blank More When you press the More soft key for the first time the following context sensitive soft keys appear
144. layed 4 Navigate to the Sounds folder 5 Select the file you require and press Send You are prompted to select the destination folder on the plugged in USB drive Navigate to the folder MyRings and press Done to start the operation The file is then validated some files are not allowed to copy and sent to the selected destination After the copy is complete a message appears on the phone screen displaying that the file was copied successfully Copy errors If file copying cannot complete due to insufficient space on the USB device or due to the selected file type not being enabled in the File Manager device configuration then an error message is displayed on the screen Announcement Record Listen This feature allows you to record an announcement associated with an assigned extension To record an announcement 1 Dial the Announcement Access Code FAC provided to you by your system administrator Dial the extension of the announcement and a 1 to hear confirmation tone to begin recording 3 To stop recording hang up the phone 4 After a one minute pause dial the announcement extension to listen to the recording Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 179 Advanced features Abbreviated Dialing Lists Abbreviated Dialing Lists allow you to dial the associated FAC for example Abbreviated Dialing List1 Access Code followed by an index numbe
145. lease key for a call on local hold pressing the Hold key for an incoming call Line key If there is an incoming call and you press the Line key the incoming call is answered 22 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Avaya 1165E IP Deskphone display If there is an active call and you press the Line key the Line key press is ignored If there are no incoming or active calls the Line key press is applied to the call that is highlighted in the list of calls If there is an active established call and at the same time another call comes in pressing the Line key puts the active call on hold and answers the incoming call If there are several incoming calls at the same time the newest call is answered In order to answer a different call you must select it and press the corresponding soft key Soft keys are always used to perform actions on the highlighted call Avaya 1165E IP Deskphone display Your Avaya 1165E IP Deskphone has three display areas e The upper display area provides line and feature key status e The middle display area contains single line information for items such as caller number caller name menu items feature prompt strings user entered digits date and time information and telephone information e The lower display area provides context sensitive soft key label information Self labeled line programmable feature key labels a
146. lid An Invalid password message is displayed if the password is invalid 166 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Screensaver screen lock Press Back to dismiss the Enable with password mode menu Active Screensaver After the screensaver is enabled and if the IP Deskphone is idle for the defined delay time interval then the screensaver takes control of the IP Deskphone If Reboot is performed while screensaver is displayed If you reboot the IP Deskphone when there is an active screensaver e If you have enabled autologin then the screensaver remains active after the IP Deskphone reboots and completes the login e If you have not enabled autologin then the screensaver setting remains enabled but not active after you log back into the IP Deskphone manually Active Screensaver no password mode Unlock if the screensaver is not password protected pressing the Unlock key or any other cancels the screensaver Any user interaction key presses mouse movement or incoming call cancels the screensaver without requiring a user password This includes pressing the Unlock context sensitive soft key Incoming IMs do not cancel the screensaver The programmed keys of attached Expansion Module s are cleared until the screensaver is deactivated If you have logged on to the IP Deskphone you are not logged out but the line key labels clear and a
147. ll on hold e Press the Line feature key beside the flashing LCD indicator OR e Press the Hold fixed key 2 Press the Goodbye fixed key Related topics Multiple calls On Hold on page 127 126 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Placing a call on Hold Multiple calls On Hold When you have more than one call on hold use the navigation key to highlight a call on the telephone display screen You can perform an action with that call by using the soft keys on the In call menu list The soft keys displayed vary depending on the type of call that is currently selected When you highlight a call that is not active you can retrieve the call from on hold and make it active by pressing the Activate soft key You can also join the call with the active call to create a 3 way calling session Multiple calls In call mode When the IP Deskphone has multiple calls connected at the same time you can access the menu items listed in the following table Note The Join soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3 way calling Table 19 Context sensitive soft keys for the multiple calls In call display screen Soft key label Function Join Press the Join soft key to join the eligible calls New Call Press NewCall soft key to obtain a dial tone to place another call The NewCal
148. menu 3 Press the abc 123 soft key to toggle between alphabetic or numeric input 4 Use the dialpad to enter your password 5 Press the Ok soft key OR Press the Back soft key to return to the previous menu 6 Press the Up Down navigation key to highlight one of the following e Profiles e Sounds e Languages e System file 160 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Viewing the IP Deskphone information e All files 7 Choose one of the following e To enter the selected folder press the Select soft key e To delete contents of the selected folder press the Delete soft key x Note Note Folders cannot be deleted because they are on the IP Deskphone e If you are at the root folder of the flash disk press the Exit soft key to return to the previous menu If you are already inside the folder press the Back soft key to return to the previous menu To delete a user profile 1 Press the Up Down navigation key to highlight the user profile you want to delete 2 Press the Delete soft key to delete the highlighted user profile from the list OR Press the Back soft key to return to the previous menu 3 Log off or restart the IP Deskphone to complete the process To delete a sound file 1 Press the Up Down navigation key to highlight the sound file you want to delete 2 Press the Delete soft key to delete the highlighted sound file from the lis
149. message as follows for other users to see or you can select None if you do not want to give additional information 5 You can choose a status from the following Appointment Permanent absence Away Playing Breakfast Presentation Busy Shopping Dinner Sleeping Holiday Spectator In transit Steering Looking for work Travel Lunch TV Meal Vacation Meeting Working On the phone Worship Performance Unknown Note You can create your own Presence message to appear on screen which become available when you program a feature key as a shortcut 6 Press the Finish soft key to select the Presence detail and finish the procedure OR Press the Back soft key to return to the previous step 142 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Feature keys Remove a programmed feature key You can remove a feature key by using one of the following methods e Edit context sensitive soft keys e Bulk context sensitive soft keys To remove a feature key using the Edit soft key 1 1 Press the Prefs soft key select Feature Options and select Feature Keys from the menu The Program Key screen opens as shown in Feature keys on page 137 2 To select a feature key to remove do one of the following e Press the Up Down navigation key to scroll through the feature keys to highlight one to remove and press the Edit soft key e Press the feature key that
150. methods you can use to make a call You can make a call from your IP Deskphone using one of the following e Making a call using off hook dialing on page 85 e Making a call using on hook dialing on page 86 You can also initiate a call while using one of the following features e The Address Book on page 97 e Call Inbox on page 107 e Call Outbox on page 112 e Instant Messaging on page 117 When an outgoing call fails to connect to the destination one of the following messages appears e Declined Temporarily unavailable e Declined Cannot find user Making a call using off hook dialing To make a call using off hook dialing 1 Make a call by using one of the following off hook dialing methods e Press the Line feature key e Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key The IP Deskphone produces a dial tone 2 You can make a call using one of the following methods Enter the phone number or SIP address by using the dialpad Note The abc 123 soft key toggles between alphabetic and numeric input OR Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 85 Making a call Press the Redial soft key to dial the last dialed number Note The Redial context sensitive soft key only appears if a number or address was previously entered OR Press the Msgs soft key and then select Voice Mail from the Messages menu to access your voice mail
151. moval of the feature key OR Press the No soft key to return to the previous screen without removing the feature keys Related topics Creating a feature key using the Copy key on page 146 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 145 Active calls and call features Creating a feature key using the Copy key You can create a feature key for Speed Dial Call Forward or Send IM by pressing the Copy fixed key when you are viewing any of the following e a highlighted entry in an Address Book list e a highlighted entry of your Call Inbox or Call Outbox To designate a feature key by using the Copy key 1 Open your Address Book Call Inbox or Call Outbox highlight the entry you want to use for the feature key and then press the Copy key 2 Press the Up Down navigation key to highlight Speed Dial Call Forward or Send IM from the menu x Note Presence and Do Not Disturb are not programmable by using the Copy key 3 Press the Select soft key 4 Press the Up Down navigation key to highlight the feature key to which to copy the information to and press Set OR Press the Feature key that you want to use for the service selected 5 Use the dialpad to enter the label for the feature key 6 Press the Next soft key to continue Continue to input information based on the selected service Speed Dial Call Forward Send IM e Presence See Feature key programming on page 138
152. nd return to the Tones menu OR Press the Back soft key to keep the existing configurations and return to the Tones menu Adjusting the volume of the Handset Headset and Handsfree mode You can adjust the volume for the handset headset and the handsfree speaker of the IP Deskphone To adjust the Handset volume 1 Press the Prefs soft key select Audio select Voice and then select Handset 2 Press the Left Right navigation keys OR Press the Up Down navigation keys OR Press the Volume fixed keys Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 67 Configuring the Avaya 1165E IP Deskphone x Note To adjust the volume during a call use only the Volume and Volume fixed keys 3 Press the Set soft key to configure the selected volume and return to the Voice menu OR Press the Back soft key to keep existing configurations and return to the Voice menu You can adjust the headset volume on the IP Deskphone To adjust the headset volume 1 Press the Prefs soft key select Audio select Voice and then select Headset 2 Press the Left Right navigation keys OR Press the Up Down navigation keys OR Press the Volume fixed keys Note To adjust the volume during a call use only the Volume and Volume fixed keys 3 Press the Set soft key to set the selected volume and return to the Voice menu OR Press the Back soft key to keep the existing configuratio
153. ne stand mounting holes over the screw heads as indicated in the following figure Method A You need to remove the IP Deskphone from the wall to adjust the lower screws 5 When the lower screws are snug install the IP Deskphone on the mounting screws and then tighten the top screws Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 45 Installing the 1165E IP Deskphone ae Method B E TUUU Figure 9 Cable routing tracks and mounting holes Method B 1 Attach the 15 cm 6 inch CAT5e cable 2 Position the stand over the mounting rivets and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand indicated in the preceding figure Method B 3 Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click 4 Put the IP Deskphone in the wall mount position optional If you wall mount your IP Deskphone put it in the wall mount position by holding the Tilt Lever and pressing the IP Deskphone towards the base until the IP Deskphone is parallel with the base Release the Tilt Lever and continue to push the IP Deskphone towards the base until you hear an audible click Ensure the IP Deskphone is securely locked in position x Note To add an Expansion Module for Avaya 1100 Series IP Deskphones see Expansion Module for Avaya 1100 Series IP Deskphones SIP Software User Guide NN43110 301
154. ned for use in an indoor environment only A Caution Do not plug your Avaya 1165E IP Deskphone into an Integrated Service Digital Network ISDN connection Severe damage to the Avaya 1165E IP Deskphone can result Connecting the components Install your IP Deskphone by completing the following procedures in the order listed e Removing the stand cover e Connecting the AC power adapter optional e Connecting the handset e Connecting the headset optional Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 39 Installing the 1165E IP Deskphone e Connecting the LAN ethernet cable e Installing additional cables e Wall mounting the IP Deskphone optional The following figure shows the connections on the IP Deskphone Accessory Expansion Module port _ PC Ethernet port w _ V LAN Ethernet port Tilt Lever Link lamp Connector Headset jack Handset jack Figure 5 IP Deskphone connections A Warning Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone Your IP Deskphone is shipped with the base locked in position To avoid damaging your phone press the wall mount lever located under the Handsfree key to release the base and pull it away from the IP Deskphone 40 Avaya 1165E IP Deskphone with SI
155. neeeeeeeees 192 Multiuser automatic login eecceeeeeeeeeeeeeeee 184 Multiuser being in a call ecceeeeeeeeeeeteeeeeeeeee 188 Multiuser cable unplugged ccceeeeeeeeeeeeees 185 Multiuser Call Forwarding eceeceeeeeeeeeeees 195 Multiuser Do Not Disturb 0 0 0 0 cece ccccceeseseeeeeeeeeaees 193 Multiuser IM Settings cceecceeeeeeeeteeeeeeeeetees 190 Multiuser Inbox Outbox IM 10g cee 192 Multiuser initial login cceeeeeeeeeeeeeeeeeeeeeeeeeeees 183 Multiuser Instant Messages seceeeeeteeeeees 189 Multiuser line Keys ceeceeceeeeeeeeeeeeeeesenteeaeeees 186 Multiuser logging out oe eeeeeeeeeeettteeeeeeeaes 184 Multiuser making a Call cccecceeeeeeeeeeeesteeeeeeeees 187 Multiuser menu features c eee cccceeeeeeeeeeeeeeeenes 189 Multiuser modifying settings 22 eceeeeeeeeeeeree 190 Multiuser notifications ccccceseececeeeeaeeeeeeeeeeeanes 196 Multiuser per account call notification options 190 Multiuser Presence ccceseecceceeeeeseeeeeeeeeaeseeeeeees 194 Multiuser primary account logout e ee 184 Multiuser programmable keys 0 ccceeeeeeeees 191 Multiuser receiving a Call ccceeeeeeeeeees 188 197 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide Mult
156. next entry in the call log Press the Back soft key to leave the detail view and return to the main inbox screen Managing missed calls When you do not answer incoming calls the number of new calls appears on the IP Deskphone display screen For example if you miss three calls the following message appears 3 new calls Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 109 Call Inbox and Call Outbox Note When you view a missed call in your Call Inbox the New Call message no longer appears on the telephone display screen The new calls are stored as missed calls To view missed calls 1 Press the Msg Inbox key and press the Missed soft key 2 Press the Up Down navigation key to highlight a call from the list of missed calls 3 Press the Right soft key to view the details of the missed call x Note You manage the missed call the same as any call that is in your Call Inbox 4 To view all the calls in the Call Inbox press the All soft key 5 To delete the highlighted missed call or all missed calls press the Delete soft key x Note The IP Deskphone deletes only the missed calls from the Call Inbox 6 To exit the Inbox and return to the idle phone screen press the Exit soft key Related topics Missed Calls Notification on page 110 Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox
157. nfodev avaya com November 2013 Visual indicators Component Icon Incoming Call Missed Reviewed Table 9 Display screen icons Presence Component Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown OCe oe 6 Visual Alerter Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail The blue LED light at the top left of the IP Deskphone lights to indicate when you receive a new Instant Message The following table lists the visual indicator and the LED status Table 10 Visual Alerter Message Waiting Indicator LED Visual indicator LED status Voice mail left by caller Steady red light until message is Red LED reviewed Incoming call phone ringing Fast blinking red light New Instant Message received Steady blue light until message is Blue LED reviewed Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 35 Introduction to the Avaya 1165E IP Deskphone LED Visual indicator LED status New Instant Message received Single flash and returns to steady when other unread Instant blue light Messages are in the Inbox Instant Message pop up appears Steady blue light until the Instant and a new Instant Message Message
158. ng e Search Method e Incoming Privacy e Outgoing Privacy e Ends Dialing e Hold Mode Private e Time 6 Network use to access the following e Server Settings e Device Settings e Diagnostics e Disable screensaver e Licensing e Lock 7 User Settings use to modify the following e Call Settings e IM Settings e Voice Mail Settings e Change Location lt blank gt lt blank gt More Press the More soft key to return to the first menu list of soft keys The next available menu list contains the following soft keys Join NewCall Audio more To access a call on hold when multiple calls are on hold 1 Press the Up Down navigation key to highlight a call on hold 2 Press the Line feature key beside the flashing LCD indicator OR Press the Hold fixed key to retrieve a call on hold Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 129 Active calls and call features To make a call on hold the active call 1 Press the Up Down navigation key to highlight a call on hold 2 Press the Actvate soft key to make the highlighted call on hold the active call This removes the call from on hold and automatically places the previous call on hold To release a call on hold Q Important You must make a held call the active call before you can release it 1 Press the Up Down navigation key to highlight a call on hold 2 Press the Actvate soft key to mak
159. ng text using the IP Deskphone dialpad For applications that offer text input when you use the dialpad to enter text the system activates the abc 123 context sensitive soft key You can toggle between numeric and alphabetic input as follows e When the soft key label is abc you can enter alphabetic text e When the soft key label is 123 you can enter numbers For example if you want to enter the lower case letter a press the abc 123 soft key to toggle to alphabetic input Then press the number 2 key once If you want to enter the upper case Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 47 Installing the 1165E IP Deskphone letter C press the number 2 key six times You can cycle through the letters and the numeral by pressing the number button repeatedly To create names or words that contain two adjacent letters that appear on the same button for example the word prime you can do the following 1 To enter the first character press the dialpad key 6 2 Pause briefly 3 To enter the next letter press the dialpad key 6 twice to cycle to the letter r When entering alphanumeric information the 1 key on the dialpad represents the characters in the following table To enter a special character press the dialpad number 1 to cycle through the characters until you reach the one you need For example to enter a question mark 7 press the number 1 key eight times Table 11 Alphanumeric c
160. nput Use the dialpad to enter your password a A OO N gt Press the Ok context sensitive soft key OR Press the Back soft key to return to the previous menu The IP Deskphone prompts you with Reset Phone 6 Press the Yes soft key to proceed OR Press the No soft key to return to the System menu Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 159 Advanced features Erasing the user data The IP Deskphone stores user files that you eventually want to delete These files include 1 Profiles user profile settings Sounds downloaded tones or audio alerts Languages downloaded language files Images downloaded image files Logs ECR log file SIP log files and its archives ona A OO N System file IP Deskphone system configuration file deleting this file returns the IP Deskphone to the factory default configuration settings You can delete some or all of these files The deletion of files is often necessary when the IP Deskphone is redeployed to a different user Note Your phone configuration can prohibit you from deleting files In this case if you are prohibited from deleting files the following message appears Action is not allowed You don t have permissions To delete user data files _ Press the Services fixed key N Select File Manager x Note You must enter your login password to access the File Manager
161. ns and return to the Voice menu You can adjust the handsfree mode volume on the IP Deskphone To adjust the handsfree mode volume 1 Press the Prefs context sensitive soft key select Audio select Voice and then select Handsfree 2 Press the Left Right navigation keys OR Press the Up Down navigation keys OR Press the Volume fixed keys 68 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Selecting a language Note To adjust the volume during a call use only the Volume and Volume fixed keys 3 Press the Set soft key to set the selected volume and return to the Voice menu OR Press the Back soft key to keep the existing configurations and return to the Voice menu Adjusting the paging ring volume You can adjust the ring volume for an incoming paging call To adjust the ring volume for an incoming paging call 1 Press the Prefs soft key select Audio select Tones and then select Paging Volume The Paging tone is played at the current volume 2 Press the Left Right navigation keys OR Press the Up Down navigation keys OR Press the Volume fixed keys 3 Press the Set soft key to configure the selected volume and return to the Tones menu OR Press the Back soft key to keep the existing configurations and return to the Tones menu Selecting a language The display is available in multiple languages A maximum of
162. nter your password again 5 Press the Next context sensitive soft key Note You can cancel the login process by pressing one of the following keys e Cancel e Goodbye e Quit 56 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Logging on Configuring the duration of the login After you enter your logon ID and password the Duration screen appears You can enter the maximum length of time of the session If you choose to use the default duration Permanent you remain logged on to the phone until you log off To configure the login duration 1 Press the Next soft key to configure the logon duration to Permanent A login confirmation screen appears OR Press the Timed soft key to open a screen to configure a maximum time to remain logged in x Note If you press the Timed soft key you must then configure the duration of the login 2 Press the Period soft key to toggle the logon duration entries between hours or days 3 Use the dialpad to enter the number of hours or days you want to remain logged on and press the Next context sensitive soft key OR Press the Back soft key to return to the permanent logon screen OR Press the Cancel soft key to return to the first logon screen Logging on multiple user accounts The Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone
163. o confirm deletion and then deletes the file If you do not respond to the deletion prompt in 15 seconds deletion is cancelled If you select a folder on the IP Deskphone to delete the screen prompts to confirm deletion of all contents of the folder on the phone but does not delete the folder itself If you select a folder on the USB device to delete the screen prompts to confirm deletion of the folder and all its contents If you do not respond to the deletion prompt within 15 seconds deletion is cancelled x Note Your phone configuration can prohibit you from deleting files In this case if you are prohibited from deleting files pressing the Delete soft key causes the following message to appear 176 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com USB flash memory device support Action is not allowed You don t have permissions e Send appears only after you select a file If you select a file on a USB device and press Send you can send or copy the selected file to the IP Deskphone Based on the file extension the destination folder is selected automatically for example PNG files are sent directly to Images folder on the IP Deskphone If you select a file on the IP Deskphone and press Send an error message appears if there is no USB drive plugged into the IP Deskphone Sending files from the IP Deskphone to another location on the IP Desk
164. o disable Call Forward Unconditional enter the Communication Manager FNE provided by your administrator Call Forward Busy and Call Forward No Answer Use Call Forward Busy to redirect incoming calls to another destination when you are busy on all of your call appearances the system immediately forwards the call The system does not cause the telephone to ring before the system forwards the call to another destination Use Call Forward No Answer to redirect incoming calls to another destination when you do not answer the call within the allowed time interval If you do not answer a call the telephone rings for the allowed time interval At the end of the interval the system forwards the call to another destination To configure the Call Forward Busy number to which calls are to be forwarded enter the Communication Manager FNE provided by your administrator To disable Call Forward Busy enter the Communication Manager FNE provided by your administrator Extended Call Forwarding Extended Call Forwarding allows you to configure the telephone number to which all calls or busy unanswered calls to a specific phone are to be forwarded To enable Extended Call Forwarding for Phone 1 148 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Configuring Do Not Disturb 1 From Phone 2 dial the activation FAC and the extension of Phone 1 followed by 2 Enter the security
165. ogress determines which account to use For example if you press the line key to obtain a dial prompt press the Inbox key to select a target press Select then press Send then the line key that was originally pressed determines the account Address books Each profile contains a local address book which is independent from all network address books Accessing the Address Book in View mode by pressing the Directory hard key from the Idle screen displays the address book of the primary account If the primary account does not have a network address book then the local address book is accessed Accessing the Address Book in Selection mode always accesses the address book of the current account For example after obtaining a dial prompt by pressing Line Key 2 pressing the Directory key accesses the address book of the account associated to Line Key 2 The network based directory of the appropriate account is accessed only if it is available otherwise the local address book is used The network based address book of secondary users can only be accessed in Selection mode You cannot modify the address book of a secondary account on the IP Deskphone However modifications made remotely to the address book such as using a different client or the Personal Agent are reflected on the IP Deskphone The local address book is shared by all accounts that do not have a network based address book You can modify the local address book only if the p
166. ollowing are the options available for the Root screen e Select use to enter the selected folder e Delete prompts you to delete contents of the selected folder folders are not deleted because they are on the IP Deskphone e Exit If you are at the root folder of the flash disk the screen is dismissed and you are sent back to the previous menu If you are already inside a folder then the Back soft key acts the same as the item and moves up one level in the directory structure After you select a file and if a USB drive is plugged into the IP Deskphone the screen that appears next is the Select Device screen This screen lists the IP Deskphone and any USB drives that are available After you select one of the items the contents of that device folders and files appears allows you to navigate back to the Select Device screen The following are the options available for the Select Device screen e Select to enter the selected device e Exit to dismiss the file manager and return to the Services menu After you select the device to which you want to navigate the device file structure is displayed Note The context sensitive soft keys change based on the selected item on the screen The File Manager browsing screen provides the following options e Select to enter into the selected folder Back to return to the previous screen e Delete If you select a file to delete the screen prompts t
167. om the USB devices themselves The product description has no explicit USB headset indications for the attached USB headset The following figure is an example of the USB Device Status screen Root Hub PortO Hub Por 0 Keyboard Por 1 Kingston Data Traveller 2 0 Por 2 Plantronic USB Headset Por 3 Not connected ES a es Figure 10 USB Device Status screen showing the presence of a USB headset Audio format selection After the IP Deskphone receives the endpoint configurations it searches the records to select an audio format that matches the IP Deskphone requirements If no match is found then the default audio format is used After you select the format the IP Deskphone sends a command to the device to select the corresponding endpoints for audio transfers The IP Deskphone supports both 8KHz and 16KHz audio You can select the 16KHz audio if the headset supports it The IP Deskphone is a mono device with only one voice channel For stereo USB headsets detected the IP Deskphone replicates one channel voice data to both left and right channels of the headsets to simulate stereo output The following table lists the audio format requirements supported by the IP Deskphone Audio Parameters Values Audio Format PCM only 74 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com USB headset Audio Parameters Valu
168. ommon usage of this key is when the call displayed onscreen is a call that was parked against the user or a call that the user placed on hold Note The Activate context sensitive soft key never appears at the same time as the Audio context sensitive soft key More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys two menu lists are available l If you press the More context sensitive soft key once from the first menu list you access the following context sensitive soft keys NewCall Prefs blank More e If you press the More context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Conf Trnsfer Audio More When you press the More context sensitive soft key for the first time the following context sensitive soft keys appear on the menu list NewCall Press the NewCall context sensitive soft key to obtain a dial tone to place another call during an active call or to a make a conference call The NewCall context sensitive soft key behaves like the Conf context sensitive soft key Prefs Press the Prefs context sensitive soft key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings and to configur
169. on a different account could change the set of feature keys If a secondary account was assigned to a key that is also in the set of feature keys the 184 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Server failover secondary account takes precedence it is logged in and the feature key acts as a line key If the account is logged out manually the programmed feature key becomes available Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen This causes the secondary account to be removed from the autologin list If you restart the IP Deskphone the secondary account is not logged back in Server failover If the connection to your account proxy is lost then the IP Deskphone notifies your account and periodically attempts to reconnect Some features remain accessible for other accounts for example incoming calls but other features are not available until connection is reestablished or you cancel the re connection Cancelling the call has the same effect as logging out If you are the primary account the IP Deskphone returns to the initial login screen If you are logged in on a secondary account that secondary account is removed from the list of secondary accounts that are logged in on automatic login If more than one account loses connection the IP Deskphone attempts to reconnect
170. on on active calls and on call features available to the IP Deskphone user Active calls You can use the following features during an active call e Making a new call e Placing a call on Hold e Using 3 way calling e Transferring a call You can use the Action soft key to perform the following actions during an active call 1 New Call to begin a new call while other calls are on hold 2 Release Call to release hang up the selected call 3 Transfer Call to transfer the call to another phone number or SIP address FNE FAC features Access to certain Aura features is provided through dialing Feature Extension Numbers FNEs or Feature Access Codes FACs To simplify the use of these features you can configure speed dial keys for FNEs and FACs This enables a feature to be easily accessed by pressing a speed dial key on the IP Deskphone instead of dialing an entire FNE or FAC code Group Call Pickup With the Group Call Pickup feature all members in a pickup group can answer a call that is ringing at another group member telephone If more than one telephone is ringing the system selects the extension that has been ringing the longest One or more pickup groups are created by your system administrator A pickup group is a collection or list of individual telephone extensions A pickup group is the way to connect individual extensions together A user extension can belong to only one pickup group To activate the Group Call Pic
171. on to the Address BOOK iis sesieaciwsiccccsessenaesnisennsaciesiacaatiaenanaadssatmacassiecieaaceiesnenneaa evens 100 SBarching for a contaci the Address BOOK aan cick vera taliss hadi ceed cea ad ald tats eed ERE has tet arden 101 Using the Search teaiure inthe Address BOGK icc sishidsomstesencn teresa nici ecm 102 Chapter 10 Call Inbox and Call OutboX s ssssssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn ennnen 107 EAMG giant ek TE alee ani A A E a eantearie aia E 107 Poe sire the Cal MOOK eisirean aAA AEE S 108 Managing calls inthe Call Inbox while noton a Galleanin riadni 108 Viewing the d tails of a call inthe Cal WD OM 2 sic ssccea siuccassrrasecccnassycccuasna soe ecaannrsoeesnassunerennaans hainsnas 109 Mancon TUT eg BANS ces cick aia ta habitat a teas a do ae matlab tai eee 109 Initiating a cell fron the Cal MOOK ciccsntseaseceactauaseecsiaaduiceniasaauectncrasancedanstjaerentaaairecabeasaseeninaianeeeaiand 111 Baa ES E We OME Se ON T A O A E E E E VEE E TS ER 112 Accessing the calls in your Call Inbox duning a Gell sccuscse scnnskcrsstececiunanneeamnndaiecesstasdarciamsetsoeeansadsnecens 112 CIDO Kasei a A N A A cues aaa eeu 112 Aea alia Pe Cal ODOR nariai eas enced ered eae a 113 Managing calls in the Call Outbox while not on a Call cscscvssscisssisrasimenscisamaendssararers mice 113 Accessing the calls in your Call Ouibox du ng ai tallessa R 115 Chapter 11 Instant Messaging siaii aaa 117 Gonngunag Ves eaten Messana eaaa aaa aN
172. one with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Call Inbox OR Press the Exit soft key to exit the Call Inbox The following table provides a list of additional user interactions for the main Call Inbox screen Table 18 Additional user interactions Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone The Enter key has the same behavior as the Call soft key Use the Dial pad to select an item by index To place a call to the address of the selected call log entry from the primary logged in user of the IP Deskphone do one of the following e Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox Select the call in the Call Inbox and press the right navigation key When you view the details of a call in the Call Inbox you can Initiate a call to the caller displayed on the screen Press the Enter key to place a call to the selected address using the primary login of the IP Deskphone Press the Prev soft key to select and display he details of the previous entry in the call log Press the Next soft key to select and display the details of the
173. ontact in your friends list 8 Press the Ok soft key to complete the entry and return to the previous menu To delete a contact from your Address Book 1 While in the Address Book press the Up Down navigation key to highlight the contact you want to delete and press the View soft key 2 Press the Edit soft key to access the contact information 3 Press the Delete soft key to completely delete the contact from the Address Book 4 Press the Ok soft key to confirm OR Press the Back soft key to return to the previous menu 5 Press the Ok soft key to complete the procedure and return to the Address Book Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key Note If you press the Copy fixed key while in idle mode the message No content selected for copying appears on the screen This message does not appear when an IM pop up appears To copy a contact to the Address Book 1 Press the Up Down navigation key to highlight the contact in the Call Inbox or Call Outbox that you want to add to your Address Book and press the Copy fixed key Anew screen appears offering the following destinations for the contact information e 1 Address Book e 2 Speed Dial Key e 3 Send IM Key e 4 Call Forward Key 2 Press the Up Down navigation key to highlight the Address Book and press the Select soft key 3 Press the abc 123 soft key to to
174. ord e select the duration of this session The first time you use your IP Deskphone you need to complete some of the procedures in the following topics e Automatic login e Configuring the domain e Selecting a language e Logging on to your IP Deskphone e Configuring the duration of the login e Selecting a location e User Profile e Overwriting your personal Address Book x Note The system automatically logs you back on after a power outage or software upgrade The system administrator configures this feature on a network wide basis Related topics Automatic login on page 54 Configuring the domain on page 54 Password protection for domains on page 55 Selecting a language on page 55 Logging on to your Avaya IP Deskphone on page 55 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 53 Accessing the Avaya 1165E IP Deskphone Configuring the duration of the login on page 57 Logging on multiple user accounts on page 57 Automatic login Before you first receive your Avaya 1165E IP Deskphone your system administrator can configure your IP Deskphone with your user logon and password If this is the case after you plug in the IP Deskphone you can use it without further configuration Note If the IP Deskphone is configured with automatic logon you can not use the log off function and you need a password to access some features and functions Contact your system adminis
175. ox accessing the calls during a call 115 Additional logins multiuser cccceeseeeeeeee 183 Call Outbox deleting calls from ceeeees 114 Address Book add a new contact ceceeeeees 172 Call Outbox initiating a call from ee 114 Address Book adding a contact to eeeeeeeeee 98 Call Outbox managing calls while not on a call 1132 Address Book call from the 0 ccccceeteeeeeeeeeeeeeees 97 Call Outbox Viewing the details of a call in 115 Address Book copying information to 06 100 Call Park and Speed Dial keys ceceeeeetteees 133 Address Book editing a contact in 00ceeee 99 Call Subject adding 00 cece cece eeeeeeseeeeeeeeeeeeeteeteeee 89 Address Book view the existing groups 171 Call Subject deleting ccceccecceceeeeeeeeeeeeseeteeees 90 Address Book viewing 2 eceeceeeeeeeeeteeteeeentaees 97 Call Subject editing ccc ccceeeee cece eeeeeeeneeeeeeeteees 90 Address books multiuser ccceeeeeeeeeeeeeees 192 Call Subjects managing cccceeeeeeeeteeeeeteetteees 89 Advanced features ccccccecceeeeeeeeeeecseneeeaeeeeeees 157 Call Subjects USING sisii masnice iaai 88 animated slideshow ccccccceeeeeeeeeeeeeeceeceeeeeeeeeeees 165 Call Waiting ccccc
176. p ups You can configure the IP Deskphone to automatically display an incoming new Instant Message IM as a pop up The IM pops up when the IP Deskphone is idle or while on a call You can disable the IM pop up feature Q Note An IM pop up does not occur if you are navigating the IM screens or navigating the menu structure in general When this exception occurs the IM goes directly to the IM Inbox When an IM pop up appears you can do the following e Press the View soft key to view the complete details of the IM e Press the Prev soft key to skip to a previous IM if applicable e Press the Next soft key to skip to the next IM if applicable e Press the Exit soft key the Goodbye fixed key or Quit fixed key to exit the IM pop up screen and return to the idle screen when you are not on a call or return to the In Call screen if the pop up occurred during a call Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 117 Instant Messaging Related topics Configuring Instant Messaging pop ups on page 118 Configuring Instant Messaging pop ups You can configure Instant Messaging pop ups To enable or disable automatic pop up of a new IM 1 Press the Prefs soft key select User Settings gt IM Settings gt IM Display On Off from the menu 2 Press the Up Down navigation key to select the user if multiple users are logged into the same deskphone 3 Press the Select soft key 4 Press th
177. pear and offers you a chance to automatically dial one of the offered choices The contents of the Speed Dial List varies based on the current call state of the IP Deskphone and the type of speed dial list entry configured Note Only entries in the Speed Dial List can be context sensitive not all speed dial keys individual feature keys A Speed Dial key or one included in a Speed Dial List can cause a call that was placed on hold when invoked to be un held automatically when call completes based on a new value that must be configured when a Speed Dial key is created or configured A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen or in call screen The label used for the selected key is provided through provisioning The following is the icon for the Speed Dial List key After you press the feature key provisioned as a Speed Dial List the list of Speed Dial entries configured appears on the screen and the you can select an item from that list to invoke a Speed Dial If the Speed Dial List is empty or results in being empty due to context sensitive hiding of contents an error message displays stating There are no Speed Dials currently available Related topics Speed Dial List screen on page 174 Auto Retrieve flag on page 175 Speed Dial List screen You can select the provisioned Speed Dial List entries from the Speed D
178. phone is not allowed If you select a file on the IP Deskphone and press Send a Select Destination Screen is displayed Select the folder on the USB drive to which you want to send the file e Back to dismiss the current screen and return you to the Device Selection screen File Manager Select Destination The File Manager Select Destination confirmation prompt screen confirms that you want to select the destination folder to which you wish to send or copy the previously selected file The following are the options available for the Select Destination screen OK to go to the screen where you select a folder Back to return to the previous screen After you have confirmed that you want to send a file from the IP Deskphone to the USB drive the Select Destination screen appears Note The context sensitive soft keys change based on the selected item on the screen The following options are presented Select to enter the selected folder e Done to configure the current location as the destination for the send and initiates copy operation e Back to return to the previous screen Related topics File Manager on page 177 USB scenarios on page 178 File Manager This section provides some general information about File Manager Changing levels Selection of the item or Back context sensitive soft key moves you up one level which results in leaving the device and returning to the Select De
179. port PoE If you use PoE you do not require an AC adapter A Warning If you are connected to a PoE connection do not use the AC power adapter To use gigabit Ethernet you must connect to the LAN through CAT 5e or later cables To connect the AC adapter to the AC adapter jack in the bottom of the IP Deskphone use the following procedure 1 Form a small bend in the cable 2 Thread the adapter cord through the channels in the stand 42 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Connecting the components Connecting the handset Use the following procedure to connect the handset to the IP Deskphone 1 Connect the end of the handset cable with a short straight section to the handset 2 Connect the end of the handset cable with the long straight section into the RJ 9 handset jack marked with the handset symbol on the back of the IP Deskphone The handset symbol is as follows S 3 Form a small bend in the cable 4 Thread the handset cord through the channels in the stand so that it exits behind the handset on the right side using the handset cord exit in the stand base marked with the handset symbol as shown in Connecting the handset on page 43 Connecting the headset optional Use the following procedure to connect the optional headset to the IP Deskphone 1 On the back of the IP Deskphone plug the headset connector into the RJ 9 headset
180. ppear beside the line keys and context sensitive soft key labels appear directly above the soft keys Self labeled means that the label next to the line feature key is presented from the call server automatically if a feature is programmed and can also be edited and changed by the user Context sensitive means that the labels that appear above the soft keys present the features that are available to the user at that time The soft key labels change depending on the active feature or the state of the call Self labeled line programmable feature keys are referred to as line feature keys and context sensitive soft keys are referred to as soft keys throughout this document USB support The 1165E IP Deskphone has a USB port for connecting a USB keyboard USB mouse USB headset and USB flash drive The 1165E IP Deskphone supports powered downstream 1 1 compliant USB hubs including USB 2 0 hubs if they offer USB 1 1 backwards compliancy There are two levels of power for the USB port Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 23 Introduction to the Avaya 1165E IP Deskphone e When you power the 1165E IP Deskphone through Ethernet POE the 1165E IP Deskphone provides up to 100 mA at 5 volts for the USB port e When you power the 1165E IP Deskphone through local AC power the 1165E IP Deskphone provides up to 500 mA at 5 volts on the USB port x Note Current limiting can obstruct the working o
181. r deactivate this notification 1 Press the Prefs soft key select Feature Options and select Call Fwd Notification from the menu 2 Press the On soft key to activate Call Forward Notification OR If the Call Forward Notification is activated press the Off soft key to deactivate the feature note If the IP Deskphone is ringing or is in Do Not Disturb mode you cannot forward the call Activate Call Forward To forward your calls or change the number where calls are forwarded Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 147 Active calls and call features 1 Press the CallFwd soft key 2 Use the dialpad to enter the phone number or SIP address where you want to forward your calls 3 Press the Forwrd soft key to accept the number and return to the Services Menu OR Press the Clear soft key to clear the input line OR Press the Back soft key to cancel the input and return to the Services menu Deactivate Call Forward To deactivate Call Forward Press the Disable soft key to deactivate Call Forward and return to the Services menu OR Press the Back soft key to cancel deactivating the Call Forward and return to the Services menu Call Forward Unconditional Call Forward unconditional is used to immediately redirect your calls To configure the Call Forward Unconditional number to which calls are to be forwarded enter the Communication Manager FNE provided by your administrator T
182. r for example 02 specifying which member of the list is to be called The list can also be modified by dialing the Abbreviated Dial Prgm Group List Access Code FAC entering the number of the list 1 2 or 3 the index of the list to be changed for example 05 and the number to be dialed x Note You can program the FAC into a speed dial button for ease of use Change Class of Restriction The Class of Restriction COR for a given extension can be changed using the Change COR Access Code FAC Dial the FAC followed by a system wide password defined for this purpose followed by the extension whose COR is to be changed followed by the COR for example 02 The change can be verified by displaying the station form for the extension and examining the COR field Change Coverage The Change Coverage feature allows you to switch between the two call coverage paths defined for your telephone Dial the Change Coverage Access Code FAC the extension of the phone plus the Security Code for the phone plus and 1 or 2 to change the lead coverage path to Coverage Path 1 or Coverage Path 2 respectively EC500 Self Administration The Extension to Cellular EC 500 feature allows you to assign and change the EC500 telephone number associated with your IP Deskphone 180 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Malicious Call Trace Activation
183. rd mode Press Select to select the currently highlighted setting Press Back to exit the Screensaver Mode menu Note Some options may not appear depending on configuration Disable Disabling the Screensaver displays a message confirming your selection Enable no password Enabling the screensaver in no password mode displays a message confirming your selection Note If the device configuration does not allow the use of a password free screensaver this menu option is not available to you Enable with password Enabling the screensaver in password protected mode prompts you to enter a password before logging in If allowed in the configuration the user defined password definition screen is displayed The screen displays Enter user password to activate screensaver followed by a user input prompt To configure a password 1 Press the Set soft key This soft key appears only if the phone configuration allows the setting of user defined passwords Pressing this key invokes a password definition screen that allows you to configure a password If a user defined password is not allowed then the Set soft key is not visible and you can use only the primary user login password to enable the password protected screensaver 2 Enter a password Press the abc 123 soft key to toggle input mode between numeric or alphabet 3 Press OK AScreensaver enabled message appears if the password is va
184. re are two LEDs on the adapters one for the mute status and the other for message waiting These two LEDs are also mapped to the corresponding LEDs on the IP Deskphone The IP Deskphone synchronizes the LEDs status with that of the IP Deskphone the Mute LED for mute indication and the Message Waiting LED for message waiting and incoming call flash indications The Avaya USB Enhanced Adapter has an extra port to connect an external alerter If there is an external alerter attached the external alerter is kept synchronized with the Message Waiting LED Attached Indicator When an Avaya USB Mobile or Enhanced Headset is connected to the IP Deskphone after enumeration the IP Deskphone flashes the LEDs on the headset for a short duration to indicate the headset is ready to use Back Light Both adapters have a back light to allow easy identification of the adapters If the back light is enabled in the Headset screen the back light of the adapter turns on after enumeration Message Waiting If there is a voice message waiting on the IP Deskphone the IP Deskphone turns on the red Message Waiting LED on the IP Deskphone and on the adapter The IP 76 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com USB headset Feature Description Deskphone turns off the red Message Waiting LED if there is no voice message waiting External Al
185. re inactive until the screensaver is deactivated Active Screensaver password mode If the screensaver is in a password protected mode pressing the Unlock soft key invokes a password input screen The password must be correctly entered to cancel the screensaver User interaction key presses and mouse movements do not cancel the screensaver Pressing the Unlock soft key prompts you to enter the password for the screensaver The primary user line key is displayed but not active during the password prompt to give an indication about whose password is in use Picking up the handset and dialing digits activates the line function display for emergency calls only If you try to place an outgoing call a message is displayed and the screensaver starts again If you make an emergency call while the screensaver is active the call is placed using the primary user An incoming call displays caller ID and allows you to answer the call The Unlock soft key appears on the screen and you can unlock the IP Deskphone after answering the call You cannot make outgoing calls except an emergency call and cannot view IMs or the Friends list until you unlock the IP Deskphone If you make an emergency call while the screensaver is active the call is placed using the primary user The Network menu is accessible to administrators double press of the Services key even when the screensaver is active If user defined passwords are allowed a mechanism to di
186. re provided hereunder solely to the extent of the authorized activation or authorized usage level solely for the purpose specified in the Documentation and solely as embedded in for execution on or in the event the applicable Documentation permits installation on non Avaya equipment for communication with Avaya equipment Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software th
187. rimary account has no network based address book Changes to the network based address book of the primary account are not reflected in the local address book 192 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com User status The Friends view always accesses and modifies the address book of the primary account local or network based There is no selection mode for the Friends view You can only monitor and view the presence information of Friends of the primary account in Friends view User status This section describes the features associated with the User status Related topics Do Not Disturb on page 193 Presence on page 194 Call Forwarding on page 195 Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mode The option all allows you to place all accounts in DND mode Selecting an option requests you to confirm the operation before proceeding The option all is highlighted by default Activating DND for a specific account automatically causes calls to that account to be rejected with a busy indication however calls to other accounts can be received When DND mode is active for an account the line key of the particular account periodically displays a DND indicator on its label The following scenarios apply to DND e If you select a single account and the account is
188. rt telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 3 4 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Contents chapter 1 Revision DISTO ceea RR A 11 Chapter 2 Regulatory and safety informatiOn ccccceeeeeceeeeeeeeeeeeeeeeeseeeeeeeeneneeeeeeeeeeees 13 Chapter 3 Introduction to the Avaya 1165E IP Deskphone ccceseeeeeeeeeeeeeeeeeeeeeeees 17 PIG TUNG AE A A A E setae A EE E EE A EE A E AN 17 Avaya 1165E IP Deskphone COMMONS cssesoctscirrssoceastnasteptrire stmt nnserrntnasmnin dentine mnamensnsmecbnns 18 ra press Eon O ail it bt ards aw aa tate a a tliat aad todatanmli sting 22 Avaya 1165E IP Desk phone CIS Plays ccci cccesescauerrcisvtscsescssqausceastsusovalacsvequencssncamrssnvenndedauiuimwieantarauedsneaaus 23 BEET TE Ee DERE A E cae ciuu AS N EEE IENE OIT T EN N alates ONT OIEA O 23 Context sensitve soft KOySeiiireisisns nuria aniani aa nE AE N a NNA 24 idie display screen after dial pad Mput raaes aAA NAAA a 29 incall contoxtsensitive solt Kev S ccccisncdacte nine an 30 E AAO A I E A AN A A A O RENEE 33 Pepy ST O OO ass ceairadcsolscndaeta ee ee ee 33 Visual Alerier Message Waiting Indicators 16cc5 csscesssecsiesssescsnsssoscssies
189. rvices Avaya 1165E IP Deskphone controls Function Use the Dialpad to enter numbers and text To navigate to an item in a menu press the corresponding number on the dialpad to activate the item or continue navigate the list of items When you receive a voice message the red Visual Alerter Message Waiting Indicator lights Also when the ringer sounds this indicator flashes When your Avaya 1165E IP Deskphone firmware is being updated the blue Feature Status Lamp indicator flashes To find out if additional features are supported for this lamp contact your administrator Press the Copy key to copy contact information from one source such as the Address Book to a destination such as a feature key Press the Services key and then use the navigation keys to access the following items 1 Search search in the local directory personal Address Book and the global directory network Address Book for names and telephone numbers 2 Login log in to your IP Deskphone only when the call server supports multiple user logins 3 Logout log out of your IP Deskphone 4 Check For Updates check for the latest software and configuration update for the IP Deskphone 5 Retrieve Parked Call This feature is not available on all call servers 6 Reset Phone reset your IP Deskphone 7 File Manager manage the IP Deskphone file system and USB Devices attached to the IP Deskphone 8 Logging System enable or dis
190. ry of a SIP address to initiate a call for example jim companya com Some service providers require that you enter a Directory 36 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Security features Number DN to initiate a call for example 555 5555 Contact your system administrator to determine whether your call server supports SIP address dialing Security features Before you can use your IP Deskphone an ID and password must be assigned to your IP Deskphone This security measure ensures that after you log off calls cannot be made from your IP Deskphone and features such as Address Book Instant Message logs and Call Outbox are inaccessible Your ID and password also prevent unauthorized access to your user profile Related topics Secure connection on page 37 Secure connection Call security is identified by the presence of a security icon padlock that is displayed on the IP Deskphone screen After the IP Deskphone is registered with the SIP Proxy the security icon is displayed when e the IP Deskphone is idle e you are on an active call Navigation keys This section provides information about the keys you can use to navigate within the menus of your Avaya IP Deskphone Note Menu items are sorted by number You can select menu items in one of the following ways e Press the corresponding number on the dialpad and then press the Selec
191. s the software download begins If you are using your IP Deskphone this includes on hold on a conference call or when your IP Deskphone is ringing and you press No the call is not disconnected and the software update does not occur The IP Deskphone displays the software download prompt again in three minutes a total of three times If after the third notification you press No or no key is pressed the software update does not occur Your IP Deskphone attempts the software download process again in two hours Note If you allow the update to proceed and the server is down the IP Deskphone does not ask for updates again 154 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Busy Lamp Field Busy Lamp Field The Busy Lamp Field BLF feature is an alternate presence monitoring mechanism for the IP Deskphone that allows presence functionality on proxies that support BLF BLF is an icon state for a corresponding Speed Dial key on an IP Deskphone the icon state tells you if another extension connected to the same SIP server is busy You do not enable or disable this feature BLF is configured by your system administrator If enabled the IP Deskphone subscribes to the proxy and receives the presence state list for all the users it is configured to watch Call states and the corresponding presence icons are shown in the following table State Meanin
192. s or with labels This document presents both versions of the fixed key Function Key The keys on either side of the LCD display area are Self labeled Line Programmable feature keys with labels on the LCD The system administrator can reserve some keys for specific functions during tasks and for advanced configuration You can define these keys for specific functions such as Call Forward Note The key on the lower right is reserved as your default line key Context sensitive soft keys are located below the display area The LCD label above each key changes based on the active feature Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease the volume Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 19 Introduction to the Avaya 1165E IP Deskphone Key Function Press the Mute key to listen to the call without I amp l Mute transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones Note When you enable mute a red LED on the Mute key remains lit Press the Handsfree key to activate the built in speaker and microphone of the IP Deskphone Note The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active Use the N
193. s site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya Channel Partner outside of the United States and Canada the warranty is provided to you by said Avaya Channel Partner and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIA
194. sable Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 167 Advanced features the screensaver allowing the administrator to reset the user defined password is accessible through the Network menu This mechanism also invokes remotely from the IP Deskphone console through an SSH connection All expansion modules are cleared of programmed keys until the screensaver is deactivated Selecting an image to be viewed as an animated slideshow You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format These files are loaded on the IP Deskphone using the USB flash drive Images for the 1165E IP Deskphone cannot exceed 512 MB The images must be resized before they are loaded onto the IP Deskphone The image size for the 1165E IP Deskphone is 320x 240 The images can be displayed as a slideshow Choose Prefs gt Display gt 4 Display Screensaver gt Images gt Slideshow Background image The IP Deskphone can display background images on the screen From the menu select Preferences gt Display gt 4 Background Image to browse the stored images on the file system and select an image for the user interface Selection of the 4 Background Image menu item takes you to a new display list that contains all the available image files on the Flash File System Related topics Selecting an image screen on page 168 Selecting an image screen
195. sauaiess 133 Using He FAME MES TEU Esenin aaa aaaeaii an 134 PRESSE YOU FEOS E irona h nieni AS REAA eaae eA KE 135 Editing monmmaton of A Mem essnee 136 PoE EO a E ba auterteemnudiituadiaias 137 Feature Key programi enesis ranana e a iaai 138 Remorca Tea TN tI KE raean aa Neen Meade DAAA EEEE 143 Foals key autoprogramma nsaan di anddac oie aad 143 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 7 Using Cal PORN ccrissrcsmeastsscnssnamsesiiasisaaseeadsientsdcisiinacedsiadapeaseimedats aaa oriana i 147 Coates ney Do Nar TM ce tip a A ade AA E 149 Gomo a Proenca UN cies a A A 150 Addmnga new Fresence stals IBS SA nennir aAA SATAS A 152 PIO C OO ol rna nn re cer et ere er rernee ert reer errnen ar crreeerestre err rere rrr cere rrerterre err 152 ra c i COTE tel 6 epee ante Pe aa erE enn TOPE Ty prety re Mente Cen Sr eree TTT ree Tt Torre ern rren Tre ree etree tre 153 POI Codae Ordo cis iia chads tics caesar calatesasi anit alee becca bia eects 153 PC Client softphone interworking with the IP DeSkplONne scccccssecsieccsnssserccssusseneenssetsnneaessecennnesssrvenecanuivvens 153 Automatic remote software Updates sitar eacidcasraendn ax sasnibeuebucanbiecdasaaunikadnnss ihedenmas unde EEEN EAE 154 Busy Lamp Fie inienn inaa NAE aa i 155 Raney CINP EKA idari a a aa aa a aa a A 155 Chapter 13 Advanced feature S ssisciosinnnsiresinssirnadoannner oaaside raaa aeaaaad aines 157 Viewing the IF Die ai arin Marma
196. secsateersesistecrerosusntassscssies 35 Umo T USE GUS 3 5 cacencvaintena cexcenc ia eannnenae aa eee eee 36 Avallabl IP De eskphone call TORIES iiss is csiccsipsdsivesingciasccsnsaacntnestaasaneersaqeuivededaieadansquaurtentiahieemmraaseeensaaas 36 seo Cie aa da Ticats ENE oad EEE AEEA A 37 CCUG CONUS CUNO sssi aa a ai aaa 37 DS UN e E E S E E A AS AA T A E E E A OE E iad 37 Chapter 4 Installing the 1165E IP DeSkKphone eeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeees 39 Bere VO eh a eae ee let Pate eae AY eaten ee oi ener eee eke a 39 Gomecing me compone sacred areas AA 39 Romom To SEI CON aaa 41 Connecting the AC power adapter Opicial scsi scecicccess coscsics aanciseccaasersiiasaseracsncencoctsnasannedtemaasentanee 42 LOMETE CUM FMA aca scarves sa adecess uncls wees O 43 Gomecing the headsel optiona i aca cxiascin caiadaies iteuss eed ale cadeaccanenlee name 43 Selecting the headset tuning PAPAINGIE ic cicasesescccaascsctocnscsstenoasdsadeoesiuaratoasaacnsatecnanasteomnansiveaaveniirves 43 metalno Additonal SSS aonr are nesunsaecsmnanendeasiadausuc EEA E AEEA TEENA ON EENEN EURENA 44 Wall mo unting the IP Deskphone OptOnal v cicccscississssrseccssastaicssicnicns eesstaeraatinasencninwasnnae 44 En E a A everrr Teer rm Teter err ne Oren 47 Usmo the GSI RO issir na E 47 Entering text using the USB keyboard gi sies asst csccnsscrdunssnatearause saptdacarsiantdbeasabiassuesapidabarsneandocsssaiaad 50 Chapter 5 Accessing the
197. sesnnrenssrsnreresernne 193 Using 3 way calling cccccceeeeeeeeeeneteeeeeeenteeeeeeeaas 130 Using Call Forward 2 cccccceceeeeeeeeeeeeeseneeeaeeees 147 Using the Friends feature scceeeeeeeetttteees 4134 V View existing groups in your Address Book 174 View existing groups in your Address Book if you selected Groups ccccessesssseseseseeseeeeeeees 14 View the existing groups in your Address Book 1 Viewing the Address Book cceseeceeceeeeeeeeteees 97 Viewing the content of an Instant Message 124 Viewing the details of a call in the Call Outbox 115 Viewing the IP Deskphone information 157 Visual Alerter oo cceccccccesseceeeeceaeeeseeeeeceaaeeeeeeneaneneeeees 35 Voice Mail Settings multiuser 0 eeeee 190 W While on an active call nosooonnnnnnsnennnorssesrrrrrsnenn 123 November 2013
198. should not make changes or modifications not expressly approved by Avaya Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada A Warning e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device ZORE RMS BSR eee RRRS VCCI OR BRRBO Co Sz BMRB ETI CORR ARATE ST LSP AM ELTU ETA TO SRASSASFSLEYaYVSSRC RRL TRENDS Bish takiri HEE AITHRE HET ELGAR UIELS ELT FEL Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 13 Regulatory and safety information Table 1 EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions FCC Rules for Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia New Zealand AS NZ CISPR 22 CISPR 22 Class B Emissions Information technology equipment Radio disturbance European Community EN 55022 Class
199. sing the Headset key on the IP Deskphone or the Off Hook key on the attached analog device When off hook the IP Deskphone streams dial tone to the adapter The telephone number can be dialed using the key pad of the IP Deskphone or the key pad of the analog device After a call is answered the adapter converts the digital voice data to analog and sends it to the attached analog device Call Release You can release an incoming call or an outgoing call by either pressing the Release Goodbye key on the IP Deskphone or On Hook key on the analog device Call Mute The analog device may have a mute key to stop voice transmission however the Mute key event on the analog device is not supported Volume Up Down The Volume Up Down key on the analog device if available is independent of the IP Deskphone operation 82 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide Comments infodev avaya com November 2013 USB headset Feature Description Audio Processing Same as the wired headset Audio quality is restricted to narrow band with mono voice channel only Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 83 Configuring the Avaya 1165E IP Deskphone 84 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Chapter 7 Making a call This section describes the
200. soft key press the More context sensitive soft key until Presnce appears Press the Change soft key Select Connected or Unavailable from the menu Press the Add soft key Press the abc 123 soft key to toggle between alphabetic and numeric characters Use the dialpad to enter a new Presence state message Press the Ok soft key to confirm the entry and complete the procedure OR Press the Back soft key to return to the previous step Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call You can use the Preferences menu to modify the order of preference of the codecs between calls You can select an audio codec by name during a call or while the handset is idle The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls To change the codec while on the call select Audio gt Change codec and then press OK The following context sensitive soft keys are available on the Audio Codes page e Ok to view the Audio Codec Selection screen e Back to return to the previous screen 152 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com PC Client softphone interworking with the IP Deskphone Related topics Audio Codec Selection on page 153 Audio Codec Ordering on page 153 Audio Codec Selection The Audio Codec
201. soft key to return to the previous menu Note If you choose to add the new contact to a group a list of all your existing groups is displayed and the screen prompts you to select a group 6 Press the Up Down navigation key to highlight the required entry 7 Choose one of the following options e Press the Select soft key to assign your new address book entry to the group that you selected e Press the Edit soft key to modify the name of an existing group e Press the Add soft key to add a new group invokes the add group screen e Press the Back soft key to dismiss the screen and return to the previous screen Add a new group To add a new group 1 From the Select Group screen press the Add soft key 2 Use the dialpad to enter the group name and then press the Ok context sensitive soft key Note If the name of the new group already exists an error screen appears OR Press the Back soft key to return to the previous menu Speed Dial List When configuring the phone provisioning a feature key can be configured as a Speed Dial List You cannot modify or delete the feature key used by the Speed Dial List Also you cannot modify the content of the Speed Dial List Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 173 Advanced features Invocation of the speed dial list is similar to other feature key invocation The Speed Dial List key causes a full screen list to ap
202. ss the Send IM soft key 2 Press the abc 123 soft key to toggle between numeric and alphabetic input 3 Use the dialpad to enter the address of the contact 4 Press the Next soft key to continue OR Press the Back soft key to return to the previous menu 5 Use the dialpad to enter the content of the message 6 Press the Send context sensitive soft key to send the IM to the contact OR Press the Back context sensitive soft key to return to the previous menu without sending the new IM Instant Message Inbox Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages You can filter the IM list to track a series of correspondence to a contact The lit blue LED indicates the arrival of a new IM An icon indicates the status of the IMs in your Instant Message Inbox Outbox as follows Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 119 Instant Messaging Unread Beales o Replied to naas ste Sent forwarded ie Related topics Accessing Instant Messages on page 120 Accessing Instant Messages You can access and view the contents of the Instant Message Inbox Outbox To access and view the contents of the Instant Message Inbox Outbox 1 Press the Msgs soft key and then select Instant Messaging from the menu OR Press the Expand fixed key 2 Press the Up Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbo
203. t OR Press the Back soft key to return to the previous menu To delete a language file 1 Press the Up Down navigation key to highlight the language file you want to delete 2 Press the Delete soft key to delete the highlighted language file from the list OR Press the Back soft key to return to the previous menu To delete a log file 1 Press the Up Down navigation key to highlight the log file you want to delete 2 Press the Delete soft key to delete the highlighted log file from the list OR Press the Back soft key to return to the previous menu Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 161 Advanced features language To delete the system file without deleting the user profile 1 Press the Delete soft key to delete the system file from the list OR Press the Back soft key to return to the previous menu 2 Log out or restart the IP Deskphone to complete the process To delete all files 1 Press the Next soft key to delete the system file and user profilet OR Press the Back soft key to return to the previous menu 2 Log out or restart the IP Deskphone to complete the process Network menu In most cases the system administrator is the only person authorized to access the Network menu and to use an administration password to access the items For more information on how to access the Network menu items see S P Software for Avaya 1100 Series IP Deskphones Administration
204. t soft key e Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 37 Introduction to the Avaya 1165E IP Deskphone Press the Left or Right arrows on the Navigation Key Cluster to Scroll long lines of text when you view caller ID x Note The IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your Address Book or your Call Inbox When your Search Method is set to Index Search you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key For more information see Searching for a contact in the Address Book e Change the slide adjustment from left to right when you adjust such things as contrast or volume Press the right side of the Navigation Key Cluster to e Create a space when you enter and edit text e View the details of the selected call log entry in the Inbox and the Outbox Press the left side of the Navigation Key Cluster to e Move cursor to the left when you enter and edit text e Leave the detail view of the Inbox or Outbox and return to the main Inbox or Outbox Operates like the Back soft key Press the up or down arrows on the Navigation Key Cluster to e Highlight items in a list such as Addr
205. tandard 01 01 This is a new document created to support SIP Software Release 4 4 on Avaya Aura Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 11 Revision history 12 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Chapter 2 Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user
206. target and not forwarding states The Call Forward state and target for each account is persistent If you restart the IP Deskphone or logout and login the Call Forward state is retained Notifications The system displays messages spontaneously on the IP Deskphone screen to report events that are not initiated by you This includes such events as failure to retrieve a service package and availability of a new Location list These spontaneous notifications do not indicate which account is affected by the event In such cases the affected account is indicated by the message itself It is possible for the same event to occur for multiple accounts at the same time In this case they are displayed one after the other Account selection There are a number of scenarios where you are prompted to select an account for example logout per account settings programming keys These scenarios fall into two categories 1 Prompts where exactly one account must be selected 2 Prompts where an all or none option is available In the first case if you have logged in only one account then the prompt is not displayed The single account is selected automatically and the next screen is immediately displayed Otherwise the primary account is always at the top of the list and is highlighted when the prompt is first displayed In all cases pressing the line key of an account highlights the corresponding item in the account list If no sel
207. tes a shared control session with the IP Deskphone Calls made to and from the PC client use the IP Deskphone s transducers Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 153 Active calls and call features With shared control configured the following call actions are supported between the PC soft client and the IP Deskphone e Answer an incoming call e Make a call End a call e Ignore a call For example dialing a number from the PC soft client takes the IP Deskphone off hook and dials as if it were the IP Deskphone dialing the call Note 1 During a call although the one X device shows the Transfer and Conference keys you must use the IP Deskphone soft keys to perform these functions 2 If you have not logged in the IP Deskphone when the PC soft client logs in the PC soft client displays an error message Check your IP Deskphone and ensure the IP Deskphone is logged in before logging in the PC soft client Automatic remote software updates Note Your system administrator must enable Remote check for update for this feature to work Your IP Deskphone may be configured to perform automatic software updates If this feature is configured the IP Deskphone displays when a software update is scheduled to occur and Yes and No context sensitive soft keys are displayed If the IP Deskphone is idle and no key is pressed the software update begins in one minute If you press Ye
208. tes the previously selected screensaver Choose Prefs gt Display gt 3 Display Screensaver to display the Screensaver settings screen Select 3 Display Screensaver to display the Screensaver settings screen The Screensaver settings screen allows you to enable or disable your screensaver lock You can also configure various settings such as the delay before the screensaver starts the background image to use and the banner text to display when the screensaver lock is active The following items are displayed Mode to enable or disable the screensaver and choose if the screensaver is to be password protected e Delay to configure the time delay before the screensaver is invoked e Image to select the background image to display when the screensaver is active e Text to configure the text that appears on the phone display screen when the screensaver is active Press Select to select the currently highlighted setting Press Back to exit the Screensaver menu Screensaver Mode The Screensaver Mode screen allows you to enable or disable the screensaver lock Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 165 Advanced features Choose one of the following screensaver configuration options 1 Disable to disable the screensaver 2 Enable no password to enable the screensaver with password free mode 3 Enable with password to enable the screensaver with passwo
209. th old user name associations When a primary account with no associated profile is registered the IP Deskphone looks for an old user profile associated with that user name If an old user profile associated with that user name is found the user profile becomes permanently associated with that account and is no longer associated to a list of user names Example An IP Deskphone with SIP Software Release 2 x has the following user accounts logged in and logged out user1 domain1 com user2 domain1 com user1 domain2 com A user profile is created for the first account and is reused for the second account The third account reuses the same profile as it has the same user name as the first account The IP Deskphone is upgraded to SIP Software Release 4 x e A user logs to the primary account user3 domain1 com No profile is found for that account a new profile is created automatically e The user logs out then logs to the primary account user2 domain1 com No profile is found for that account but a Release 2 x user profile is found to be associated to the user name user2 The profile becomes associated to user2 domain1 com The profile is loaded and user2 now has access to the call logs and most preferences available before the upgrade e User2 logs out then logs in user1 domain1 com User1 had a profile before the upgrade but that profile has now been associated to the user2 account therefore a
210. tive soft key for the first time the following context sensitive soft keys appear on the menu list CallFwd O Press the CallFwd context sensitive soft key to forward all calls to a specified address Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 25 Introduction to the Avaya 1165E IP Deskphone Item Function Press the DND context sensitive soft key to block all calls is zZ s Presnce Press the Presnce context sensitive soft key oOo to configure the presence status for your IP Deskphone More Press the More context sensitive soft key oOo to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys ScrnSvr Prefs lt blank gt More When you press the More context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list SernSvr Press the ScrnSvr context sensitive soft key to activate the screensaver only if the screensaver feature is enabled Prefs Press the Prefs context sensitive soft key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings access the Codecs menu to configure a USB headset Press the Audio context sensitive soft key to access t
211. to the programmed presence In such a case pressing the key again would again attempt to apply the programmed presence therefore it is more effective to program a separate Presence key to configure all accounts to the Connected state Events that update presence states automatically occur on a per account basis For example the On The Phone state is applied to any account for which at least one call is active Account presence is not retained after logging out or rebooting 194 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com User status Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode The following is an example of the Call Forward menu 1 All accounts 2 Disable for all accounts 3 mary abc com 4 bob abc com 5 alex abc com The option All accounts places all accounts in Call Forward mode in one operation and the option Disable for all accounts deactivates Call Forward for all accounts at once The following scenarios apply to Call Forward e If you activate Call Forward for a specific account then all calls to the selected account are redirected automatically to the specified address The target address of the account must be reachable from the domain Calls to other accounts are still received The line key label periodically indicates that Call Forward
212. trator or service provider for further information Configuring the domain Before the log on process if you need to change the domain or confirm that the domain you log on to is correct press the Domain soft key from the logon prompt The current domain appears on the IP Deskphone LCD screen You can edit the domain that is listed or press the Domain soft key to access a list of available domains to which you can choose to connect Note e You must enter the admin password to edit domains e Check with your system administrator before editing or changing domains To change the domain 1 Press the Domain soft key to change the current domain Note You must enter an admin password before you can edit the domain in which the IP Deskphone connects 2 Press the Up Down navigation key to highlight the new domain you want to use 3 Press the Select soft key to change the domain to the highlighted domain from the list The IP Deskphone returns to the Current Domain page and the new domain appears OR Press the Back soft key to keep existing configurations and return to the previous menu 54 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Logging on Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains If you log on using the administrator password
213. ture key detail screen e Edit to edit the setting or modification of the selected programmable key e Bulk to access the autoprogramming and auto removal feature e Back to return to the previous screen To view feature key details 1 To select a feature key to view do one of the following e Press the Up Down navigation key to highlight the feature key to view and press the View context sensitive soft key e Press the Feature key that you want to view and press the View context sensitive soft key e Use the dialpad to select the Feature key that you want to view and press the View soft key 2 Press the Back soft key to return to the previous screen The Program Key screen displays the following e Key programmed feature key number e Label label used for the feature key e Service services programmed to the feature key such as Speed Dial Call Forward Do Not Disturb Send IM Presence 138 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Feature keys e User current user to whom the programmed feature key is associated e Address SIP address for the feature key when programmed for Speed Dial Call Forward and Send IM x Note If you to try to view a feature key that is not programmed the IP Deskphone displays the message Program Key Not Available Key is empty To edit a feature key 1 1 To select a feature key
214. upon startup If multiple users were logged in then they are all logged back in one after the other If the automatic login feature is disabled then the automatic login does not occur It is possible to provision the IP Deskphone with user credentials for automatic login even on the initial startup With the addition of multiuser support it is also possible to provision multiple accounts in the same way For more information about different autologin scenarios see Primary account logout on page 184 Logging out The logout command prompts you to select an account asks for confirmation then proceeds to log out the account Logging out an account frees the corresponding Line key Logging out does not require a password Related topics Primary account logout on page 184 Secondary account logout on page 185 Primary account logout Logging out of the primary account causes all other accounts to log out automatically and the IP Deskphone to display the login screen The secondary accounts are logged back in automatically when a new primary account is registered or the same primary account is re registered If the IP Deskphone is restarted after logging out of the primary account it returns to the login screen Logging in a new primary account leads to automatic login of secondary accounts The list of programmed feature keys is part of the IP Deskphone profile As a result logging out of one primary account and logging in
215. ur User Profile This chapter describes some of the settings that you can customize on your IP Deskphone e Adjusting the display screen contrast on page 63 e Creating the idle screen text display on page 64 e Configuring Menu Auto back out on page 65 e Selecting a ring pattern on page 66 e Adjusting the volume on page 66 e Selecting a language on page 69 e Selecting the date and time format on page 70 e USB headset on page 71 Adjusting the display screen contrast Note Adjusting the display screen contrast of the IP Deskphone also adjusts the Expansion Module contrast if you have an Expansion Module connected to your IP Deskphone To adjust the display screen contrast 1 Press the Prefs soft key select Display gt Display Settings and then select Contrast 2 Press the Left Right navigation key to increase or decrease the display contrast level 3 Choose one of the following e Press the Apply soft key to save the changes and return to the Display menu e Press the Cancel soft key to keep the existing configurations and return to the Display menu Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 63 Configuring the Avaya 1165E IP Deskphone Related topics Configuring the backlight on page 64 Configuring the backlight Configuring the length of time the LCD screen remains backlit on the IP Deskphone also adjusts the Expansion Module backlight time
216. ure that is not available to you the IP Deskphone displays the message This feature is disabled Contact your provider To autoprogram feature keys 1 Press the Prefs soft key select Feature Options and select Feature Keys from the menu The Program Key screen opens 2 Press the Bulk soft key OR Press the Back soft key to return to the previous step 3 Press the Select context sensitive soft key to select menu item 1 Feature key creation 4 Press the Up Down navigation key to highlight one of the following services that you want to autoprogram 1 Speed Dial e 2 Send IM 3 Call Forward 5 Press the Select soft key to autoprogram the feature keys with the selected service OR Press the Back soft key to return to the previous step To remove all programmed feature keys by using the Bulk soft key To remove all programmed feature keys or an individual programmed feature key by using the Bulk context sensitive soft key 1 Press the Prefs soft key select Feature Options and select Feature Keys from the menu 2 Press the Bulk soft key 3 Press the Up Down navigation key to highlight the 2 Feature key removal menu item and press the Select soft key 4 Press the All soft key to remove all the programmed feature keys 5 Press the Yes soft key to confirm the removal of all the feature keys OR 144 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infod
217. ve soft key to toggle between alphabetic and numeric characters 5 Use the dialpad to enter a new name for the contact 6 Press the Next soft key to continue OR Press the Back soft key to return to the previous menu OR To remove a contact from the Friends list press the Delete soft key This completely removes the contact from your personal Address Book 7 Use the dialpad to enter the new address for the contact 8 Press the Next soft key to complete the process OR Press the Back soft key to return to the previous menu 9 If you want to add the contact to a group press the Yes soft key select the group and press the Select context sensitive soft key to add contact to the group OR Press the No soft key to return to the previous menu without adding contact to a group 136 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Feature keys OR Press the Back soft key to return to the previous menu 10 Press the Ok contact sensitive key to return to the Friends list Press the Ok contact sensitive key to return to the Friends list To delete a contact from your Friends list 1 Press the Directory fixed key 2 Press the Filter soft key and select Friends from the menu 3 Press the Up Down navigation key to highlight the desired friend and press the Edit soft key 4 Press the Delete key This completely removes the contact from your personal A
218. vice screen in some cases If the Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 177 Advanced features current selection is a sub folder selecting or the Back context sensitive soft key moves you up one level in the directory structure File actions Selecting a file causes the selected file to copy on to the IP Deskphone flash file system or can invoke a specific handler for the selected file configured after this screen is invoked by other mechanisms An example of this is a device configuration file which causes the IP Deskphone to update with a selected file rather than to copy the file to a folder File extensions Based on the extension of the selected file validation routines run to verify the file size and the free space available on the USB flash device including restrictions that can be defined for safe usage for example a limit of XX images or ring tones on the IP Deskphone based on the model Files having unknown extensions are not available for any action The IP Deskphone attempts to perform actions only for file types and extensions it recognizes USB scenarios Copying an image file from the USB drive into the IP Deskphone 1 Log on to the IP Deskphone and plug the USB flash drive into the IP Deskphone USB port 2 Press the Services hard key and choose File Manager 3 Select Flash Disk device The contents of the USB drive are displayed 4 Select the file you wis
219. volume up and volume down are performed using the keys on the IP Deskphone The IP Deskphone does not use the User interface elements on the headset including LEDs if present When the USB headset is selected the voice path to or from the USB headset is used in an active call Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter then the IP Deskphone makes use of the UI elements on the adapter Both type of USB headsets are stimulus devices as the IP Deskphone can have complete control of the LEDs The following table lists the features of the Avaya USB headset Adapter Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 75 Configuring the Avaya 1165E IP Deskphone Table 14 Avaya USB headset adapter with HID support Feature Description Key Event Key press on the adapter generates events only with a state maintained and actions taken by the IP Deskphone There is a one to one mapping on most of the keys on the adapter to the keys on the IP Deskphone the Avaya Enhanced Adapter has a Avaya logo key which does not exist on the IP Deskphone Avaya USB adapter key mappings on page 75 illustrates the mappings Key press events on the adapter are sent to the IP Deskphone through the USB When the IP Deskphone receives these events it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed LED The
220. wing e bulk create feature keys such as Speed Dial keys based on one of your existing Directory Address Book groups e view existing groups in your address book if you selected Groups as the source data for the bulk key creation e view the existing groups you have in your Address Book e add a new contact to your Address Book e add a new group Related topics Bulk create feature keys based on an existing directory Address Book group on page 170 View existing groups in your Address Book if you selected Groups on page 171 View the existing groups you have in your Address Book on page 171 Add a new contact to your Address Book on page 172 Add a new group on page 173 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 169 Advanced features Bulk create feature keys based on an existing directory Address Book group To bulk create feature keys based on an existing directory Address book group 1 From the idle screen press the Prefs soft key press the More soft key until you see Prefs Press the Up Down navigation key to highlight Feature Options then choose Feature keys The main feature key programming screen appears Press the Bulk soft key The Program Key Bulk commands screen appears 4 Press the Up Down navigation key to highlight Feature key creation 5 Press the Select soft key The Create keys screen appears Press the Up Down navigation
221. x Outbox Note When you want to view only IMs from a specific contact press the User soft key to filter all IMs based on the IM that you highlight The telephone display screen shows the list of all IMs from that contact 3 Press the View soft key to view the details of the sender followed by the message content OR Press the New IM soft key to compose a new IM OR Press the Back soft key to return to the idle screen 120 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Viewing the content of an Instant Message Viewing the content of an Instant Message When you view the content of an Instant Message you can do the following e reply to the Instant Message e initiate a call to the contact e delete the Instant Message Related topics Replying to an Instant Message on page 121 Initiating a call from an Instant Message on page 121 Deleting an Instant Message on page 122 Replying to an Instant Message You can reply to an Instant Message To reply to an Instant Message Press the Reply soft key to send an IM in response to the IM you are viewing Press the abc 123 soft key to toggle between numeric and alphabetic input Enter the message you want to send as a reply A O N gt Press the Send soft key to send the IM when it is complete OR Press the Back soft key to return to the previous menu and not send the IM Initiatin
222. y e Press the All soft key to return to the main address book screen no filtering e Press the Edit soft key to modify or delete an entry e Press the Back soft key to dismiss the screen and return to the filter selection screen After the screen displays the details of the selected Address Book entry you can do the following e Press the SendIMsoft key to send an IM to the selected entry e Press the Edit soft key to modify the displayed address book entry e Press the Back soft key to dismiss the screen and return to the main address book screen Add a new contact to your Address Book To add a new contact to your Address Book 1 When the IP Deskphone is in the idle mode press the Directory fixed key to access your Address Book 2 Press the Add soft key 3 Use the dialpad to enter a name for the new contact and press the Next soft key to continue OR Press the Back soft key to return to the previous menu 4 Use the dialpad to enter a telephone number or SIP address URI for the new contact Press the Next soft key to continue OR Press the Back soft key to return to the previous menu 5 Press the Yes soft key to add the new entry to an address book group OR 172 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Speed Dial List Press the No soft key to add the entry to the address book without adding it to a group OR Press the Back
223. y allows you to select a domain from the configured list but you cannot modify the domains You can change the language used at the login screen After you are logged in the IP Deskphone displays the Idle screen You can configure up to five profiles If the limit is exceeded then the least recently used profile is automatically deleted Related topics Additional logins on page 183 Automatic login on page 184 Additional logins The Login command in the System menu allows you to register additional accounts Note You cannot change the language in a secondary login You can specify the Line Key to which the new account is associated By default the first unused key is selected If the configured limit is reached on concurrent logins then the selected login command displays an error message The initial login message login in process displays during the login operation Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 183 Multiuser During the login process the IP Deskphone can receive calls for user accounts that are already registered however other features are not available until the login process is complete No profile selection prompt is displayed for the secondary account and no profile is created Automatic login If the automatic login feature is enabled and you were logged in when the IP Deskphone was switched off the IP Deskphone automatically logs you back in
224. y to return to the previous screen 8 When a search result is not successful you can do one of the following e Press the New soft key to return to the search menu and begin a new search e Press the Back soft key to return to the previous screen Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 105 The Address Book 106 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 Comments infodev avaya com Chapter 10 Call Inbox and Call Outbox This chapter provides information about the Call Inbox and Call Outbox Call Inbox While your IP Deskphone is active all incoming calls are saved in your Call Inbox You can view the following details about each call e Call status Missed e Name of the caller e SIP address e Time of the call e Call Subject if the caller sends a Call Subject You can configure the filter on your Call Inbox to display all incoming calls or missed calls You can access your Call Inbox while the IP Deskphone is idle or while you are on a call The following figure shows the Call Inbox while the IP Deskphone is idle I box All 1 Mary Smith 2 Mary Smith 3 Mary Smith Edit MESS DAGE Figure 11 Call Inbox while IP Deskphone is idle Related topics Accessing the Call Inbox on page 108 Managing calls in the Call Inbox while not on a call on page 108 Viewing the details of a call in the Call Inbox on page
225. y whenever Volume Up Down keys are pressed Pressing the Volume Up Down keys on the headset has no effect on system volume The IP Deskphone ignores volume events from the headsets to avoid double volume changes On the other hand volume changes on the IP Deskphone change the system setting and indirectly affects the volume level on the headset Audio Processing Same as the wired headset Both headsets support Wideband audio The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset Analog Terminator Adapter for analog 500 2500 type telephone or fax machine SIP Software Release 3 x and later supports the Analog Terminator Adapter ATA which is connected using the USB port An analog 500 2500 type telephone or fax machine can be connected to the ATA to convert the IP Deskphone to an analog system The ATA is treated as an USB Headset device by the IP Deskphone SIP Software 3 x and later supports On hook Off hook and dial pad key events for HID support to allow the attached device to make outgoing calls directly without using the key pad on the IP Deskphone If Calling Line ID CLID of the far end is available then the information is sent to the attached analog device An analog 500 2500 type telephone or fax machine that supports Calling Line ID displays the information on the screen The following table displays the characteristics of ATA Table 17 Summary of ATA character
226. you want to remove and then press the Edit soft key e Use the dialpad to select the Feature key that you want to view and then press the Edit soft key The Program Key screen opens 3 Press the Back soft key to return to the previous screen 4 Press the Remove soft key The IP Deskphone displays Confirm Remove key 5 Press the Yes soft key to confirm the removal of the feature key OR Press the No soft key to return to the previous screen without removing the feature key Feature key autoprogramming Feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detect all unused programmable keys and to automatically fill them as Speed Dial keys Send IM keys or Call Forwarding keys using the user Friends list or the user Address Book The feature key autoprogramming also provides the user with the ability to remove all programmed feature keys from the IP Deskphone Autoprogramming does not overwrite feature keys already programmed and when the IP Deskphone detects if a feature key is already configured with Speed Dial Send IM or Call Forward for contact it does not create a new instance Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide November 2013 143 Active calls and call features Note The autoprogramming feature options are dependent on your service provider and IP Deskphone configuration If you attempt to use the autoprogram feature Bulk soft key for a feat

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