Avaya 1100 Series Application Note
Contents
1. 2 3 Support Support from Avaya is available by visiting the website http support avaya com Support from JPL Europe is available at JPL Europe GmbH Dieselstrasse 34 D 84056 Rottenburg 49 0 8781 2014130 info jpl europe eu www jpl headsets com PG Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 12 SPOC 8 5 2013 2013 Avaya Inc All Rights Reserved JPLDA30_1100 3 Reference Configuration Figure 1 shows the network topology during compliance testing The Dasan Electron headsets are connected via the headset port using a DA 30 RJ 9 modular plug supplied by JPL Europe to the Avaya 1100 Series IP Deskphones f Dasan Electron Headsets from JPL Europe Avaya 1120 Avaya 1120 Avaya 1140 Avaya 1140 SIP Deskphone UNIStim Deskphone SIP Deskphone UNIStim Deskphone wa Avaya Communication Server R7 5 Avaya Aura System Manager R6 2 Figure 1 Network Solution of the Dasan Electron Headsets from JPL Europe connecting to Avaya 1100 Series IP Deskphones via DA 30 RJ9 cord PG Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 12 SPOC 8 5 2013 2013 Avaya Inc All Rights Reserved JPLDA30_1100 4 Equipment and Software Validated The following equipment and software was used for the compliance test Equipment Description Software Release Avaya Communication Server 1000E running on an Avaya R75 CPPM Avaya 1122. qa H AR 0 LDN NO NCOS 0 LNRS 16 XLST 0 SCPW 1234 SFLT NO CANCE CNS TO CAC_MFC 0 CLS UNR FBD WIA LPR PUA MTD FND HTD TDD HFD CRPD MWD LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1 POD SLKD CCSD SWD LNA CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID DNAA RDLA BUZZ AGRD MOAD I RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD D EXRO D USRD ULAD CCBD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN DSD NOVD VOLA VOUA CDMR PRE RECA MCDD T87D SBMD EM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD PND_LANG ENG T J PID NONE S OU D cC Ing 1 A Z H U o o Jang 00 SGR S000 OUAMSB 17 TRN 18 AO6 19 CFW 20 RGA Za IE 22 RNP 24 PRS 25 GG 26 CPN PG Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 12 SPOC 8 5 2013 2013 Avaya Inc All Rights Reserved JPLDA30_1100 Avaya 1140E IP SIP Deskphone DES SIP TN 096 0 01 00 EXT D DLC TEN S x lt H K SO ers e E WEY S230 200 U D UPR NO D D 00001 00001 ral ES OO a a Hj e N O Z zj CIMAS eS HAS Ql Ep E O D n po ES a da da Ly Ln La le GIANG Hyng go Qu n SS LNRS 16 XLST SCEWESZ2 30 SFLT NO CACRCTS RO CAC_MFC 0 CESPARAUNEAEBDEAW T
3. 0E IP Deskphone UNIStim 0624C8Q Avaya 1120E IP Deskphone SIP 04 00 04 00 Avaya 1140E IP Deskphone UNIStim 0625C8Q Avaya 1140E IP Deskphone SIP 04 03 09 0 JPL Europe Headset DH 027T e JPL 601PM JPL 601PB JPL 602PM JPL 602PB N A e Agent 500 Agent 600 Agent 700 and Agent 800 JPL Europe Headset DH 031T N A Radius 2000 Radius 2100 Radius 2200 Radius 2300 JPL Europe Headset DH 035T N A JPL Europe RJ 9 Cords e DA 30 Geni N A e SK A10 PG Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 12 SPOC 8 5 2013 2013 Avaya Inc All Rights Reserved JPLDA30_1100 5 Configure Avaya Communication Server 1000E It is assumed that a fully functioning Avaya Communication Server 1000E CS1000E is in place with the necessary licensing For further information on the configuration of CS1000E please see Section 9 of these Application Notes 5 1 Configuring Avaya 1100 Series IP Deskphones It is assumed that the Avaya 1100 Series IP Deskphones UNIStim and SIP are all configured For further information on how to configure these deskphones please see Section 9 of these Application Notes Note An example of a configured 1140E UNIStim and SIP deskphone is included in the Appendix of these Application Notes 5 2 Setting the Audio Path on Avaya 1100E Series IP Deskphones The OnHook Default Path option allows the use of the headset or the Handsfree feature to operate the IP Deskphone while it is on hook To enable t
4. AE MWD LMPN RMMD POD SLKD CCSD CELD SED MRD ICDD CDMD LLC GPUD DPUD DND CPHA CPTA ABD UDTARE CAE mi DRDD EXRO USMD USRD ULA FDSD NOVD VOL MSNV FRA PKC CPND_LANG ENG HUNT PLEV 02 PUID UPWD DANI NO AST 00 TARGI VIRTUAL PREMTDRENDERTEDETD SMWD AAD IMD XHD SWD LNA CNDD DDV CNID CDCA MSI N MCTD CLBD AUTU D GITA JAGAD Eis D Cil Heke DN AMS D CCBD RTDD RBDD AHA IPND DDGA NAMA DHENE ANG EP IRD NID D DAPA BF GEDH SE A VOUD CDMR PRE KA H MWID DVLD CRO O ELCD D ED RCB OLD VCE DNAA RDLA BUZZ AGRD MIND PRSD NRWD NRC RBHD PGND OCBD FLXD RECD MCDD T87D SBMD FTTC DNDY DNO3 MCBN PG Reviewed SPOC 8 5 2013 Solution amp Interoperability Test Lab Application Notes 2013 Avaya Inc All Rights Reserved 10 of 12 JPLDA30_1100 AACS NO ITNA NO DGRP MLWU_LANG 0 MLNG ENG DNDR 0 KEY 00 SCR 3230 0 MARP ANIE 0 01 HOT U 3231 MARP 0 ANIE 0 02 03 04 05 06 07 08 09 IO 11 12 13 14 15 iG 17 TRN 18 A06 19 CFW 16 20 RGA 21 PRK 22 RNP 23 24 PRS 25 CHG 26 CPN 27 28 29 30 PG Reviewed Solution amp Interoperability Test Lab Application Notes 11 of 12 SPOC 8 5 2013 2013 Avaya Inc All Rights Reserved JPLDA30_1100 2013 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All tradema
5. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Configuring Dasan Electron Headsets from JPL Europe with Avaya 1100 Series IP Deskphones using a DA 30 Cord Issue 1 0 Abstract These Application Notes describe the configuration steps for provisioning the Dasan Electron headsets using a DA 30 cord from JPL Europe with the 1100 Series IP Deskphones from Avaya to ensure full interoperability Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab PG Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 12 SPOC 8 5 2013 2013 Avaya Inc All Rights Reserved JPLDA30_1100 1 Introduction These Application Notes describe the configuration steps for provisioning Dasan Electron headsets from JPL Europe using a DA 30 cord with Avaya 1100 Series IP Deskphones JPL Europe design and develop professional headsets for the Corporate Financial Health Government Educational Industrial Hotel amp Hospitality and Contact Centre market sectors 2 General Test Approach and Test Results The interoperability compliance testing evaluates the ability for the combination of headset and chord from JPL Europe to connect to the Avaya 1100 series IP Deskphones and allow users of the deskphone to speak and listen when a call is e
6. D should light up and dial tone should be heard 2 To answer a call press the headset key when the telephone is ringing again the headset LED should be lit PG Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 12 SPOC 8 5 2013 2013 Avaya Inc All Rights Reserved JPLDA30_1100 8 Conclusion These Application Notes outline the steps necessary to configure the Dasan Electron headsets from JPL Europe using a DA 30 cord to allow full interoperability with Avaya 1100 Series IP Deskphones Please refer to Section 2 2 of these Application Notes for test results and observations 9 Additional References This section references documentation relevant to these Application Notes Product documentation for Avaya products may be found at http support avaya com 1 Software Input Reference Administration Avaya Communication Server 1000 Release 7 5 Document No NN43001 611_05 02 2 Avaya 1140E IP Deskphone User Guide Document number NN43113 106 Dasan Electron headset product documentation can be found at http www jpl headsets com PG Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 12 SPOC 8 5 2013 2013 Avaya Inc All Rights Reserved JPLDA30_1100 Appendix Configure Avaya 1100 IP Telephones Avaya 1140E IP UNIStim Deskphone DES JPL Europe TN 096 0 00 00 VIRTUAL 1140 8D TYP XDLC OK Gi U Ze E 00001 UR_ZONE 00001 5320033000 Z
7. et headset interfaces with their telephones Therefore any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality PG Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 12 SPOC 8 5 2013 2013 Avaya Inc All Rights Reserved JPLDA30_1100 2 1 Interoperability Compliance Testing The interoperability compliance testing includes testing on the latest version of Avaya 1100 Series IP Deskphones The following three headsets from JPL Europe were tested and these are sold using different names depending on the country All of these names are included in each bullet point below e DH 027T JPL 601PM JPL 601PB JPL 602PM JPL 602PB Agent 500 Agent 600 Agent 700 and Agent 800 series e DH 031T Radius 2000 Radius 2100 Radius 2200 Radius 2300 headsets which will be referred to as DH 031T Radius Series headsets e DH 035T headsets The following series of Avaya telephones are tested against Hardware Software e Avaya 1140E UNIStim e Avaya 1120E UNIStim e Avaya 1140E SIP e Avaya 1120E SIP RJ 9 Leads Cords used e DA 30 Geni e SK A10 2 2 Test Results All compliance test cases passed successfully The following observation was noted e No configuration changes were made on the individual telephone Whatever default settings for the headset were in place was used to test with
8. he OnHook Default Path 1 Press the Services key Select Telephone Options Select OnHook Default Path Press the Up Down navigation keys to highlight Headset Enable Press the Select soft key to save the default path and return to the Telephone Options menu AD PG Reviewed Solution lt Interoperability Test Lab Application Notes 6 of 12 SPOC 8 5 2013 2013 Avaya Inc All Rights Reserved JPLDA30_1100 6 Configure Dasan Electron Headsets There are several RJ 9 cords available to connect the Dasan Electron headsets to the Avaya telephones depending on the telephone in question For the Avaya 1100 Series IP Deskphones there are two possible cords that are compatible but the suggested cord for use is the DA 30 Cord 6 1 Connecting to Avaya 1100E Series Telephones In connecting the Dasan Electron headsets to the Avaya 1100 Series IP Deskphones there suggested cord to use is the DA 30 in position 7 The DA 30 offers 8 switch positions which can be changed by selecting position 1 8 along the side of the cord After compliance testing it was agreed that position 7 proved the best for audio and speech The SK A10 offered similar results as the DA 30 in position 7 7 Verification Steps The following steps can be taken to ensure that connections between the Dasan Electron headsets and 1100 Series IP Deskphones are achieved 1 When the headset is connected to the telephone set press the HEADSET key on the telephone set The headset LE
9. ither made or received i e verifying an audio path in both directions The type of calls made included calls to voicemail to local stations and to the PSTN DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members The jointly defined test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s telephones or with a different generation of the same Avaya telephone Since there is no industry standard for handset interfaces different manufacturers utilize different hands
10. rks identified by and TM are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com PG Reviewed Solution amp Interoperability Test Lab Application Notes 12 of 12 SPOC 8 5 2013 2013 Avaya Inc All Rights Reserved JPLDA30_1100
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