Avaya 1100 and 1200 Deskphone SIP Release 4.4 Service Pack 2 software User's Manual
Contents
1. 4 4 Software and it is recommended that customers review additional information available at the SIP 4 4 download page on Avaya Support portal as well as any subsequent Service Packs to ensure a successful migration The information in this document is accurate as of the issue date and subject to change Please refer to the Advisements in this file for important information prior to deploying this software SIP 4 4 SP2 Compatibility Avaya recommends an upgrade to this SIP Software Release 4 4 SP2 for all applicable IP Deskphones and Call Servers at the earliest convenience This SIP Software Release 4 4 SP2 is compatible with the following minimal Call Server platforms e Avaya Aura 6 2 Feature Pack 2 1220 1230 1120E 1140E 1165E Avaya Aura Communication Manager 6 3 Avaya Aura Session Manager 6 3 6 3 2 Copyright Avaya 2014 All rights reserved Issued Sept 2014 Page 1 of 12 Avaya 1100 and 1200 Deskphone SIP Release 4 4 2 Readme Avaya Aura System Manager 6 3 2 Avaya G430 G450 Media Gateway 6 3 Avaya Aura Conferencing 7 2 Avaya Aura Presence Services 6 2 Avaya Aura Messaging 6 2 Avaya Session Border Controller for Enterprise 6 2 Avaya one X Communicator 6 1 6 e Avaya Branch Gateway B5800 Release 6 2 1220 1230 1120E 1140E IP Deskphones only e Avaya Communications Server 1000 CS1000 R7 6 1220 1230 1120E 1140E 1165E e Avaya Communications Server 2100 CS2100 Release SE13 SE16 and SE17 12. audio following hold resume with Avaya 1100 5250593535 11850 series set SR 1 IPCLIENTS Blind call transfer does not release if transfer call not 5267865212 11847 answered SR 1 IPCLIENTS DST is not working on SIP 4 4 1140E phones for Europe 5045927165 11805 IPCLIENTS Unhold feature does not work for 11xx 12xx Remote 11852 Worker with SRTP One way speech path problem is experienced after unhold IPCLIENTS AS5300 Phone is rebooted when phone completes consult 11845 transfer IPCLIENTS Pressing Service key while login multi users cause phone 11820 reboot IPCLIENTS Phone is rebooted when rebooting Call server and logging 11819 in user again IPCLIENTS Phone is rebooted when updating another domain in 11801 device config file IPCLIENTS AS5300 Phone is rebooted when phone makes consult 11778 transfer and parks the call Issued Sept 2014 Copyright Avaya 2014 All rights reserved Page 4 of 12 Avaya 1100 and 1200 Deskphone SIP Release 4 4 2 Readme IPCLIENTS Call is dropped immediately when agent becomes idle and 11803 answers the call from SIPL IPCLIENTS 11xx doesn t show EMERGECNY when dialing 911 11902 IPCLIENTS 11xx 12xx Incorrect time displayed for the Newfoundland 11864 time zone IPCLIENTS Attendant Transfer issue with NEC CM JITC 11868 IPCLIENTS Cannot handle special char in SIP URI 11822 IPCLIENTS 1140 new bluetooth The message is blurred while 11859 upgrading FW
3. idle state Busy On the Phone and Away activities are correctly displayed Product Advisements for SIP Software Release 4 3 SP2 and earlier The following is a list of Product Advisements or notes associated with SIP Software Release 4 3 Service Pack 2 or earlier Some advisements remain from previous releases of software whereas other advisements reflect new or changed behavior found or introduced with SIP Software Release 4 4 Feature interaction issue between local phone 3 way conferencing and putting users on hold Putting a user on hold while in the local phone 3 way conference may cause Music on hold to play Limitations to User Data memory usage User data such as custom ring tones images etc must not exceed a total of 500kB There may be not enough space in the file system for other data e g phone logs language files user preferences address books Inbox Outbox etc Potential for multiple reboots when upgrading earlier vintages of 1120E and 1140E IP Deskphones Some earlier vintages of 1120E and 1140E IP Deskphones may go through a number of reboots before the SIP Software Release 4 4 upgrade is installed due to a different memory configuration on these earlier models See the chart below for vintages of 1120E and 1140E IP Deskphones that may exhibit this behavior Not that this has changed from a previous communication where the earlier vintages of the 1120E and 1140E IP Deskphones noted below were said to be not support
4. in the Preferences menu Czech Danish Dutch Finnish French German Greek Hungarian Italian Japanese Latvian Norwegian Polish Portuguese Russian Slovenian Spanish Swedish Turkish System specific parameters should be entered into the DeviceConfig file which is available for separate download at FTP site New configuration parameters introduced with this release of software are shown in Appendix 1 Copyright Avaya 2014 All rights reserved Issued Sept 2014 Page 3 of 12 Avaya 1100 and 1200 Deskphone SIP Release 4 4 2 Readme SIP 4 4 2 Resolved Issues The SIP Software Release 4 4 SP2 continues to improve the overall quality of the IP Deskphones software through delivery of ongoing resolution of Avaya identified work items and customer reported issues The following table includes the list of all externally reported field issues and some of the relevant internal issues resolved with this release of software compared to SIP 4 4 SP1 External ID Internal ID Issue Description SR 1 IPCLIENTS 1140E IP phones phones are not automatically logging 9335605084 11853 back in when they lose registration to the application server SR 1 IPCLIENTS 30 1220 1230 phones out of 300 that were upgraded from 5184174780 11833 firmware 4 4 10 to 4 4 14 did not autologin or re register SR 1 IPCLIENTS First letter of user name truncated beside phone icon 5261130057 11851 SR 1 IPCLIENTS One way
5. privacy setting in UI menus Disabling the privacy setting in UI menus disables the user s ability to configure privacy options incoming and outgoing Caller ID YES disables the privacy setting in the UI menus used with Aura NO enables the privacy setting in the UI menus NO is the default DISABLE_PRIVACY_UI YES HH HH HK MKI_ENABLE YES NO This parameter indicates whether to use the Master Key Identifier MKI or not YES MKI is configured NO MIK is not configured default MKI_ENABLE NO Copyright Avaya 2014 All rights reserved Issued Sept 2014 Page 11 of 12 Avaya 1100 and 1200 Deskphone SIP Release 4 4 2 Readme License Agreements License agreements are available at https support avaya com Copyright 2014 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within
6. this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Copyright Avaya 2014 All rights reserved Issued Sept 2014 Page 12 of 12
7. via BootC mode IPCLIENTS Processing call on secondary user while making 11818 emergency call on primary user cause phone to hang IPCLIENTS The failback should be delayed until the active call or call 11791 on hold on secondary user will be dropped IPCLIENTS Can not receive the call when phone enables screensaver 11718 IPCLIENTS 11xx SIP phones display incorrect screen icon of the call 11350 when phones enable SRTP Be cap neg or SecureOnly Product Advisements for SIP 4 4 and above SIP 4 4 does not include support for the following features Contact Center features are not supported on 1100 1200 Series SIP capable IP Deskphones with Avaya Aura The 1100 and 1200 Series IP Deskphones with SIP Software R4 4 are not supported as Contact Center devices with Avaya Customers who need Contact Center features on their Deskphones should use 96x1 IP Deskphones Bridge call appearance is not supported with Avaya Aura Copyright Avaya 2014 All rights reserved Issued Sept 2014 Page 5 of 12 Avaya 1100 and 1200 Deskphone SIP Release 4 4 2 Readme Mutli user login does offer some mult user features Idle 1100 1200 IP Deskphones appear as offline in 96x1 IP Deskphones presence status For customers who have a mix of 1100 1200 IP Deskphones with Avaya 96x1 IP Deskphones limitations exist for how the 1100 1200 presence status shows up on 96x1 IP Deskphones when the 1100 1200 IP Deskphones are in
8. 220 1230 1120E 1140E 1165E IP Deskphones New Features in SIP 4 4 SP2 Avaya 1100 and 1200 Deskphone SIP Release 4 4 SP2 contains the following new features NONE Removed Features in SIP 4 4 SP2 Avaya 1100 and 1200 Deskphone SIP Release 4 4 SP2 removes the following functionality Removed with this release NONE Copyright Avaya 2014 All rights reserved Issued Sept 2014 Page 2 of 12 Avaya 1100 and 1200 Deskphone SIP Release 4 4 2 Readme SIP 4 4 SP2 Package Content The SIP Software Release 4 4 SP2 package contains all the files necessary to upgrade Avaya new or previously installed Avaya 1120E 1140E 1165E 1220 and 1230 IP Deskphones to the SIP Software Release 4 4 SP2 Language files are available on the Avaya Support portal and include some translation additions and improvements Language files are used for localization of IP Deskphones and need to be updated separate from the SIP Software upgrade The Language files are downloaded to the IP Deskphone via the Provisioning file Up to five language files can be downloaded to the IP Deskphones More details can be found in NN43170 600 SIP Software for Avaya 1100 Series IP Deskphones Administration Guide and the NN43170 601 SIP Software for Avaya 1200 Series IP Deskphones After a language file is downloaded to the IP Deskphone the end user can change the language that is displayed on the IP Deskphone by selecting the corresponding language
9. 40E PEC Codes NTYSOSAEE6 NTYSOSBEE6 NTYSO5BEGS or above will not show this issue The Figure below provides an explanation of where to identify the PEC and Hardware Release Number on the white product label located on the back of the IP Deskphone CPC Code Serial Number zee A i o ii mm Manufacturing PEC Code in iii date yysadmumidd and i WHINE MAC Address week M yyyyww 2D Barcode Hardware Release number The following Product Advisements are related to known product behavior related to network conditions hardware and accessories IP Deskphone s performance will be diminished during broadcast storms applies to all the IP Deskphones By default network traffic to the IP Deskphone will be accepted based on the packet s destination MAC address The phone will therefore accept in addition to all unicast packets sent to the phones MAC address all broadcast and multicast packets as well If the network environment results in a high amount of broadcast or multicast traffic the IP Deskphone s performance may be impacted If Voice 802 1Q is enabled on the phone the phone can then be provisioned to filter some or all of the broadcast or multicast traffic If VLAN Filter is enabled packets will be accepted by the phone based on the packet s destination MAC address as well as the packet s VLAN tag Untagged packets and packets with a VLAN tag different from the Voice VLAN ID will be prevente
10. Avaya 1100 and 1200 Deskphone SIP Release 4 4 2 Readme Avaya 1100 and 1200 Deskphone SIP Release 4 4 SP2 Readme This file is the Readme document for the Avaya 1100 and 1200 Deskphone SIP Release 4 4 Service Pack 2 software SIP 4 4 2 for the 1220 1230 1120E 1140E 1165E IP Deskphones This file describes the contents of the Sept 2014 4 04 18 release software distribution package Note that 1100 and 1200 Series SIP Software Release 4 4 SP2 is on Controlled Introduction for customers considering migrating their existing 1100 1200 Series SIP capable IP Deskphones to Avaya Aura Please follow the directions on the Avaya Support Download page to ensure a successful migration SIP SW R4 4 SP2 is available without restrictions for customers using the SIP 4 4 SP2 asa maintenance release with CS1000 CS2100 or B5800 Customers should consult IP Office release information for the specific 1100 1200 Series SIP software that is supported with the IP Office platform SIP 4 4 SP2 software is supported on the 1220 1230 1120E 1140E 1165E IP Deskphones used with Avaya Aura Communication Manager with Avaya Aura Session Manager The SIP 4 4 SP2 software will not load or operate on any other models This release supersedes previous Avaya 1100 and 1200 Deskphone SIP Releases 4 4 4 3 4 1 4 0 software releases Note that support for the 1100 1200 Series SIP capable IP Deskphones with Avaya Aura was first introduced with 1100 1200 Series SIP
11. d from reaching the phone This will protect the voice application from excessive traffic sent to the broadcast address or to the multicast addresses But please be aware if VLAN filtering is enabled on the phone one must ensure that voice packets are tagged with the appropriate VLAN ID as they exit the network switch or else the packets will be dropped by the filter Throughput may be slow for large file transfers on conversions from GigE to LOOMbit applies to the 1120E 1140E and 1165E IP Deskphones In networks in which a PC is connected to the IP Deskphone s PC port and the PC s NIC speed is LOOMbit but the network speed is at GigE large file transfers to the PC can take quite a long time This is an issue with large file transfers only Due to the speed mismatch Copyright Avaya 2014 All rights reserved Issued Sept 2014 Page 7 of 12 Avaya 1100 and 1200 Deskphone SIP Release 4 4 2 Readme between the phone s two ports the buffers in the phone can overflow resulting in retransmissions Although the IP Deskphones support Ethernet flow control 802 3x the support is only implemented on the phone s PC port not on the phone s network port Ethernet flow control is a mechanism were the IP Deskphone can request a brief pause from the transmitting Ethernet device if the IP Deskphone buffers are about to overflow Ethernet flow control cannot be implemented on the phone s network port since it impacts the phone s vo
12. ed at all IP Phone 1120E NTYSO3AC N0132697 IP Phone 1120E Graphite w Icon Keys w o PS NTYSO3ACE6 N0132699 IP Phone 1120E Graphite w Icon Keys w o PS RoHS NTYSO3BC N0132698 IP Phone 1120E Graphite w Eng Keys w o PS NTYSO3BCE6 N0132700 IP Phone 1120E Graphite w Eng Keys w o PS RoHS NTYSO3BCGSE6 N0132701 IP Phone 1120E Graphite w Eng Keys w o PS GSA NTYSO3CAE6 NO142351 IP Phone 1120E SIP Graphite w Icon Keys w o PS RoHS NTYSO3DAE6 N0142352 IP Phone 1120E SIP Graphite w Eng Keys w o PS ROHS IP Phone 1140E NTYSOSAC N0132702 IP Phone 1140E Graphite w Icon Keys w o PS NTYSOSACE6 N0O132704 IP Phone 1140E Graphite w Icon Keys w o PS RoHS Copyright Avaya 2014 All rights reserved Issued Sept 2014 Page 6 of 12 Avaya 1100 and 1200 Deskphone SIP Release 4 4 2 Readme NTYSOS5BC N0132703 IP Phone 1140E Graphite w Eng Keys w o PS NTYSOSBCE6 N0O132705 IP Phone 1140E Graphite w Eng Keys w o PS RoHS NTYSOSBCGSE6 N0132706 IP Phone 1140E Graphite w Eng Keys w o PS GSA NTYSOSCAE6 N0142353 IP Phone 1140E SIP Graphite w Icon Keys w o PS RoHS NTYSOSDAE6 N0142354 IP Phone 1140E SIP Graphite w Eng Keys w o PS RoHS 1120E and 1140E IP Deskphones with PEC codes later than those in the table above will not show this behavior That is 1120E with PEC Codes with D in them NTYSO3ADE6 NTYSO3BDE6 or higher where this character in the PEC Code is D E F or beyond will not show this behavior Similarly 11
13. his happens ad hoc conferencing is not available even if the call server supports ad hoc conferencing You can configure values for ad hoc conferencing when the service package is not retrieved The IP Deskphone retrieves the service package based on a configurable Boolean value YES the IP Deskphone downloads the service package Used with AS5300 and CS2k call serveres PPM it should be set to PPM if Personal Profile Manager with Avaya Aura SM CM is used NO the IP Deskphone does not download the service package Used with most other call servers ENABLE_SERVICE_PACKAGE PPM Copyright Avaya 2014 All rights reserved Issued Sept 2014 Page 10 of 12 Avaya 1100 and 1200 Deskphone SIP Release 4 4 2 Readme ADDR_BOOK_MODE NETWORK LOCAL BOTH This parameter selects the address book that is used to search for other users The default setting is NETWORK NETWORK downloads the user s address book from the network New address book entries are uploaded to the network LOCAL creates a user address book and stores it locally on the IP Deskphone used with Aura in support of the Gobal Search BOTH attempts to download a network address book and keep a copy on the IP Deskphone If a network address book is available A the IP Deskphone functions as if NETWORK mode has been selected DDR_BOOK_MODE LOCAL DISABLE_PRIVACY_UI YES NO This parameter disables the
14. ice quality As a result in environments were the network is GigE but the PC NIC is only 100Mbit large file transfers from the network to the PC can take quite a long time On the other hand since Ethernet flow control is implemented on the phone s PC port in environments were the PC NIC is GigE but the network is only 100Mbits large file transfers should be well managed by the phone s Ethernet flow control mechanism Some models of Plantronics Bluetooth headset may unexpectedly become unpaired applies to the 1140E and 1165E IP Deskphones An issue was uncovered with certain Plantronics Bluetooth headsets including the formerly validated Plantronics Voyager 510 510S in which the headset may unexpectedly become unpaired If the unpair occurs during an active call all audio will be lost to and from the headset In such a situation the call will remain active and the user is recommended to switch to handset or handsfree Due to the severity of this issue Avaya does not recommend the use of the Plantronics Voyager 510 510S headset The 1165E IP Deskphone is not supported with IP Office Backlight Interaction with USB devices applies to the 1120E and 1140E IP Deskphones Some USB devices i e Mice or Keyboards send regular coordinate update messages to the phone even when the device is not being used This can cause the sleep mode for the backlight to not be properly invoked Power disruption during software upgrade will corrupt the upg
15. rade applies to all the IP Deskphones During a software upgrade if a power disruption is experienced by the phone the software upgrade will fail In some instances a power disruption during an upgrade may also corrupt the existing software on the phone If this corruption should occur the phone will fail over into its boot code known as BootC BootC will automatically try to restore the phone s software from the image on a call server But for the 1100 Series and the 1200 Series IP Deskphones if the phone s software was obtained from a TFTP server instead in order to restore or upgrade the software from BootC a manual TFTP download from BootC must be performed The Manual TFTP Download from BootC Procedure is documented in the IP Phones Fundamentals NN43001 368 NOTE Caution should be exercised to avoid power disruptions during software upgrades Copyright Avaya 2014 All rights reserved Issued Sept 2014 Page 8 of 12 Avaya 1100 and 1200 Deskphone SIP Release 4 4 2 Readme Appendix 1 New Changed DeviceConfig parameters The following two parameters are new with 1100 1200 IP Deskphones SIP Software Release 4 04 SP2 as part of fx for DST and fix for Blind transfer DST_START dst_settings_str DST_START parameter configures the date time after which the DST offset is applied DST_STOP dst_settings_str DST_STOP parameter configures the date time after which the DST offset is not applied dst_settings_
16. skphone SIP Release 4 4 2 Readme TCP_SIP_PING_FAILBACK YES NO This parameter enables SIP PING messages when TCP or TLS signaling is enabled to determine if a UAS is alive and triggers failback Default NO TCP_SIP_PING_FAILBACK NO The following two paramters below are not new to SP2 but are new to SIP 4 04 and are critical if using 1100 1200 with Avaya Aura DeviceConfig dat AVAYA_AURA_MODE_ENABLE YES NO This parameter is a command that specifies if Avaya Aura specific features are active on the IP Deskphone or not YES Avaya Aura specific features are active NO Avaya Aura specific features are not active AVAYA_AURA_MODE_ENABLE YES USE_DEFAULT_DEV_CERT YES NO This parameter controls the use of the default device certificate for HTTPS TLS connections YES The default device certificate is used for HTTPS TLS connections when a customer device certificate is not installed NO The default device certificate is not used USE_DEFAULT_DEV_CERT YES The following four parameters existed previously Note the following settings shown are required when the phones are used with Aura DeviceConfig dat ENABLE_SERVICE_PACKAGE YES NO PPM This parameter toggles the subscription to the call server service package When the IP Deskphone connects to a call server that does not recognize the service package the subscription for the service package fails If t
17. str a string in the following format Char Value aieweeee einen sete tee et eee ete ee eee eee eee ete ee eee eo lee ice 1 Ordinal week number in month 1 4 L L last week 2 4 3 letter shortcut for the week day Sun Mon Tue Wed Thu Sat 5 7 3 letter shortcut for month Jan Dec 8 8 9 1 or 2 digit hour 0 9 or 00 23 9 10 Local UTC time marker L U Note Standard Time should be provided as a part of DST_STOP value in case if Local time option is chosen If DST_ENABLE parameter is set to YES but the DST_START and DST_STOP parameters are not provided the North American DST start stop dates are applied 2nd Sunday of March 02 00 Local and 1st Sunday of November 01 00 Examples DST start on 2nd Sunday of July 2 00 Local time DST_START 2SunJul2L DST stops on Last Saturday of November 23 00 UTC time DST_STOP LSatNov23U Last Saturday of November 23 00 UTC time BLIND_TRANSFER_EARLY_RELEASE NO YES when set it will allow the transfering phone to hang up regardless of far end state default is NO BLIND_TRANSFER_EARLY_RELEASE NO The following two parameters are new with 1100 1200 IP Deskphones SIP Software Release 4 04 SP1 USE_UNENCRYPTED_SRTCP YES NO This parameter controls UNENCRYPTED_SRTCP session parameter in SDP Default NO USE_UNENCRYPTED_SRTCP NO Copyright Avaya 2014 All rights reserved Issued Sept 2014 Page 9 of 12 Avaya 1100 and 1200 De
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