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Avaya 1030/1040/1050 Administrator's Guide

1. Avaya Video Communications Systems User and Administrator Guide Far video call 1 Far video call 2 Near video Far video call 1 Far video call 2 Far video call 3 Presentation Presentation 23 Layout 3 8 Avaya Video Communications Systems User and Administrator Guide Near video Far video call 1 Far video call 2 Far video call 3 Presentation Layout 4 8 Far video call 2 disappears Far video call 1 CD Far video call 3 disappears Video from the far end speaker appears full screen in Display 1 Near video disappears Layout 5 8 Presentation Far video call 1 Far video call 2 disappears Far video call 3 disappears Far video call 1 always appears full screen in Display 1 Near video disappears Layout 6 8 Presentation Far video call 2 Far video call 1 disappears Far video call 3 disappears Far video call 2 always appears full screen in Display 1 Near video disappears Presentation 24 Avaya Video Communications Systems User and Administrator Guide 25 Layout 7 8 Far video call 1 disappears Far video call 2 Presentation disappears Far video call 3 Near always appears full screen in vid
2. Far video Near video Layout 2 7 Far video Presentation Near video Layout 4 7 Presentation Far video disappears Near video disappears Layout 6 7 Near video Far video disappears Presentation disappears 12 Layout 7 7 Presentation Far video Near video disappears Three way Call Layout 1 7 Far video call 1 Far video call 2 Near video Layout 3 7 Near video Far video call 1 Far video call 2 Layout 5 7 Far video call 1 Far video call 1 always appears full screen Far video call 2 disappears Near video disappears Layout 2 7 i Avaya Video Communications Systems User and Administrator Guide Video from the far end speaker is the largest image Far video cal1 4 gt Far video call 2 Near video Layout 47 Q Video from the far end speaker appears full screen Far video call1 lt 4 Far video call 2 disappears Near video disappears Layout 6 7 Far video call 2 Far video call 2 always appears full screen Far video call 1 disappears Near video disappears 13 Layout 7 7 Near video Far video call 1 disappears Far
3. Near video Far video call 1 Far video call 2 Far video call 3 Presentation Far video call 1 disappears Far video call 3 disappears Near video disappears Layout 8 8 Near video Far video call 1 disappears Far video call 2 disappears Far video call 3 disappears Layout 2 10 Far video call 1 Video from the far end speaker is the largest image Presentation Far video call 2 Far video call 3 Near video Layout 4 10 Presentation Far video call 1 disappears Far video call 2 disappears Far video call 3 disappears Near video disappears 16 Layout 5 10 Layout 6 10 Avaya Video Communications Systems User and Administrator Guide Far video call 1 Video from the far end speaker appears full screen Presentation disappears Far video call 2 disappears Far di video call 3 sappears di Near video sappears Far video call 1 Video from far end call 1 always appears full screen Presentation di sappears Far di video call 2 sappears Far di video call 3 sappears N di ear video sappears Layout 7 10 Layout 8 10 Far video call 2 Far video call 2 always appears full scree
4. Far video call 2 Far video call 2 always appears full screen Far video call 1 disappears Near video disappears Layout 7 7 Near video Far video call 1 disappears Far video call 2 disappears Avaya Video Communications Systems User and Administrator Guide Presentation Presentation Presentation 21 Four way Call Layout 1 5 Avaya Video Communications Systems User and Administrator Guide Video from the far end speaker appears in Display 1 Far video call 1 lt 4 Far video call 2 a Far video call 3 Near video Layout 2 5 Far video call 1 always appears in Display 1 Far video call 1 Far video call 2 Far video call 3 Near video Layout 3 5 Far video call 2 always appears in Display 1 Far video call 2 Far video call 1 Near video Far video call 3 22 Layout 4 5 Far video call 3 always appears in Display 1 Far video call 3 Layout 5 5 Near video Four way Call with Presentation Layout 1 8 Far video call 1 Far video call 2 Far video call 3 Near video Layout 28 Far video call 2 Far video call 1 CD Far video call 3 Video from the far end Near video speaker is the largest image in Display 1
5. to select the near end camera Ensure that Presets appears to the right of the numeric keys icons in the navigation bar from any call screen If Touch Tones appears instead change the function of the keys to Presets by pressing B Press the numeric key on the remote control that represents the preset you wish to use Preset x appears on the screen If you configured a preset for a far end camera in the call you must select the far end camera to use the preset Refer to Controlling a Far End Camera NOTE During a call the numeric keys work as presets only from a call screen 27 Avaya Video Communications Systems User and Administrator Guide 28 Locking Camera Presets By default all users can configure camera presets To prevent all users near and far end from configuring camera presets administrators can set Administrator Preferences Video Video Control Camera Presets Lock to Locked To prevent only far end users from configuring camera presets set Far Control of Near Camera or Far Set of Camera Presets to Disabled Using Digital Zoom Digital zoom electronically crops an area of the video image that appears in the display using the same aspect ratio as the original image and then scales the cropped image to the dimensions of the original image Digital zoom is available with your Avaya camera connected to Avaya 1050 and Avaya 1040 through firewire NOTE By default digital zoom is disabled Only administrat
6. Presentation Near video disappears Presentation Near video 18 Avaya Video Communications Systems User and Administrator Guide Three way Call Layout 1 3 Far video call 1 Far video call 2 Near video disappears Layout 2 3 Video from the far end speaker appears in Display 1 Far video call 1 A Far video call 2 Near video Layout 3 3 Near video Far video call 1 Far video call 2 Three way Call with Presentation Layout 1 7 Far video call 1 Far video call 2 Near video Layout 2 7 3 Video from the far end speaker is the largest image in Display 1 Far video call 1 lt 4 Far video call 2 Near video Layout 3 7 Near video Far video call 1 Far video call 2 Layout 4 7 1 Video from the far end speaker appears full screen Far video call 1 lt 4 Far video call 2 disappears Near video disappears Avaya Video Communications Systems User and Administrator Guide Presentation Presentation Presentation Presentation 20 Layout 5 7 Far video call 1 Far video call 1 always appears full screen Far video call 2 disappears Near video disappears Layout 6 7
7. Video Calls Connected Voice Calls Connected Last Call Time Total Call Time Longest Call Time No default information fields Since System Reboot Total Calls Connected Video Calls Connected Voice Calls Connected Total Call Time Longest Call Time No default information fields Administrator Preferences Diagnostics Network Utilities Default Value Available in User Preferences Command Ping IP Address No default Start Stop Start Administrator Preferences Diagnostics System Reboot Default Value Available in User Preferences Dialog Prompt Yes No X 73 Avaya Video Communications Systems User and Administrator Guide Section 4 Troubleshooting The following sections describe symptoms possible causes and potential solutions for common problems you may encounter with your Avaya system When experiencing a problem visually inspect the unit Ensure that the system has not been exposed to water or heat sources or was physically damaged Improperly connected or loose cables are common problems with hardware units When investigating a system problem first inspect the external controls and cable connections Ensure that connections are correct and secure and that nothing is obstructing the cables Contact your administrator for information about proper cabling Initialization As your system initializes one or more of the following icons may
8. if the image is corrupt or compromised 13 Developer system The system is configured for development and can only be upgraded by an Avaya representative 14 Upgrade in progress An upgrade is already in progress The system supports only one upgrade at a time Avaya Video Communications Systems User and Administrator Guide 59 Restoring Default Settings Administrator preferences contain the system configuration settings You may need to reset the system to its default state to correct problems or to return to a known configuration Reset the system from the user interface or manually with the Reset button on the back of the codec Resetting a System from the User Interface 1 From the System Menu access Administrator Preferences System System Reset 2 Enter the administrator password The system automatically reboots and the administrator password is reset to the default value 1 2 3 4 The user password also resets to a blank password Users can then access User Preferences without a password The system prompts you to complete the Initial Configuration NOTE If you reset the system using a remote access method you must complete the reset from the user interface by navigating through the initial configuration screens and pressing OK when prompted to save the configuration Resetting a System Using the Reset Button Manually reset the system using the Reset button on the back of the codec You can also rese
9. 1 no AEC for Active Microphone 2 Position someone approximately one meter from the microphone facing it speaking at a normal volume 3 Adjust the Active Microphone Volume and the external mixer output level until the meter peaks in the 28 to 22 dB range Adjust the external mixer volume so that you achieve peak levels in the 28 to 22 dB range of the audio meter with the Active Microphone Volume control no less than 5 or greater than 15 Avaya Video Communications Systems User and Administrator Guide 49 4 Ifthe microphone or mixer uses an echo canceller no further adjustments are necessary otherwise select Line In for Active Microphone This turns on the Avaya system s echo canceller noise reduction and automatic gain control functions If you do not use an echo canceller you may experience severe echo effects 5 After the adjustment check that the peak levels when speaking normally one meter from the microphone are in the 28 to 22 dB range The AGC attempts to keep the transmit level below 20 dB which is the green range of the bar graph An audio meter is also available for the Line In Volume preferences for setting an audio level for a device connected to these inputs on the codec when the line in is not selected as the active microphone Adjusting Audio Levels Line Out Treble dB Adjust the higher frequencies in the sound range for the audio line output Line Out Bass dB Adjust the lower frequencies
10. Control Enabled Administrator Preferences Video Record and Stream Default Value Available in User Preferences Recorder Disabled Recorder Hostname No default Recorder Port 443 Recording Key No default Auto Record Disabled Default Recording Layout All Callers Security Administrator Preferences Security General Default Value Available in User Preferences FIPS 140 2 Disabled HTTP Enabled SSH Enabled Telnet Disabled SNMP Enabled Administrator Preferences Security Passwords Default Value Available in User Preferences Administrator Password 1234 User Password not set 65 Avaya Video Communications Systems User and Administrator Guide Network Administrator Preferences Network General Default Value Available in User Preferences DHCP Enabled IP Address No default Subnet Mask 255 255 255 0 Default Gateway No default Hostname Avaya DNS Servers No default Name Search Domains No default Network Speed Auto VLAN Tag No default NTP Server Hostname No default 802 1x Authentication Disabled Administrator Preferences Network NAT Default Value Available in User Preferences Static NAT Disabled NAT Public IP Address No default Administrator Preferences Network Reserved Ports Default Value Available in User Preferences UDP Lowest Value 6000
11. Locking the Interface Maintenance and upgrade Learn how to upgrade system software update license keys and restore a system to its default settings at Maintaining Your System NOTE Administrator functionality is password protected 31 Avaya Video Communications Systems User and Administrator Guide Initial Configuration At the end of the installation process your Avaya system prompts you to configure preferences required for the system to start The initial configuration screens also appear when you perform a system reset Read more at Restoring Default Settings Language Select the language to display in the user interface The default is English Passwords Manage the administrator and user passwords Read more at Administrator and User Passwords System identification Set the location time zone system name video number and voice number Communications Select the video and voice protocols Read more at Enabling Presentations Network By default DHCP is enabled on Avaya systems If you disable DHCP you must specify the system s IP address subnet mask and default gateway Read more at Specifying a Locally Configured IP Address Enter the hostname of the system and the IP addresses to configure DNS servers if you do not have a DHCP server that automatically sets a DNS server Read more at Specifying the Hostname and DNS Servers If you set the network speed ensure that the opti
12. a semicolon Each URL can also contain the following escapes to make the configuration unique to the system Escape Replacement Value M Replaced with the MAC address Use the underscore character to replace the colon between bytes The MAC address resolves to a hexadecimal number with lowercase letters S Replaced by the system model room220 team220 or express220 l Replaced by the assigned IP address If a machine name or IP address is used alone as a path element the following path is substituted tftp lt name gt M cfg tftp lt name gt S cfg where lt name gt is the IP address or DNS name in the path For a Avaya 1050 system with a MAC address of 00 13 FA 00 12 33 and an IP address of 10 10 22 77 the following path resolves to search for a configuration file at the following four locations http example configs fishtank cfg example ftp example 1 cfg http example configs fishtank cfg tftp example 00_ 13 fa_00 12 33 cfg tftp example avayal050 cfg BS INS ftp example 10 10 22 77 cfg NOTE In the previous example the MAC address 00 13 FA 00 12 33 is replaced with 00_13 fa_00_12_ 33 Avaya Video Communications Systems User and Administrator Guide 36 The first file found is used If the checksum of the file is different from the last configuration file loaded into the system the new file is used NOTE Setting preferences that result in a system reboot for ex
13. appear in the user interface Icon Condition Indicates that the communication subsystem is initializing If this icon reappears after the system has oy booted a problem has occurred Reboot the system Indicates that the system is initializing functionality on the main screen is disabled and no entries a appear in the REDIAL list This icon also appears when a new device is connected to the system after the system boots and disappears when the device is ready If this icon persists a problem has occurred and rebooting the system is necessary Indicates that the phone connected to the system is booting Q Indicates that the system is enabling FIPS security Adjusting Room Lighting Ensure that the system maintains the best possible image quality by altering the lighting and background colors of your environment If light levels are too low you may consider adding artificial lighting Indirect light from shaded sources or reflected light from pale walls often produces excellent results Avoid the following e Direct sunlight on the subject matter the background or the camera lens which creates harsh contrasts e Direct illumination of the subject matter and camera lens e Colored lighting e Harsh side lighting or strong light from above Improve dim scenes by Adjusting Camera Brightness Avaya Video Communications Systems User and Administrator Guide 75 Camera Issues If you are unable to
14. appears in the status bar of the user interface NOTE If you choose a line in option as the active microphone and a device is not connected to line in on the codec Q does not appear in the user interface and the System Information page shows line in as the status for Active Microphone The Microphone In field appears on the System Information page for systems that have a microphone in connector on the codec and indicates the connection status of a device for the input None Ready or Error Muting audio inputs When you press the mute button on the remote control or on an Avaya audio input device all audio inputs to the system are muted by default including audio from the active microphone a PC connected to the codec for a presentation or a device connected to auxiliary inputs if available on the codec To configure the system to mute only the active microphone select Active Microphone Only for Audio Mute in Administrator Preferences Audio The default is All Inputs The Audio Mute field on the System Information page shows the setting for this preference Testing primary Test audio output to speakers connected to the codec as the primary audio output device audio output during initial configuration or in Administrator Preferences Audio Primary Audio Output Test Select a channel to test or select Auto The Auto option cycles through available channels and plays the test tone for 5 seconds before moving to the next available c
15. call Read more at Placing a Call Automatically Answering Calls and Managing a Call Initiating a By default support for presentations is enabled on your Avaya system If you connect a presentation laptop to a video input on the system during a call a presentation starts automatically If a presentation does not start automatically press OC Read more at Initiating a Presentation Controlling a near or To adjust the near end camera when the system is idle press the near far O camera far end camera button During a call press 2 to switch between the near and far end cameras Read more at Controlling a Far End Camera Selecting a screen Press s to change the screen layout during a call layout Read more at Managing Video Layouts Creating a recording With configured you may create a recording in and out of a call Read more at Creating a Recording Placing a Call Place a video or voice call with your Avaya system as follows e Dialing a Number with the Avaya Video Conference Phone 1000 or Dialing a Number from the Main Screen e Placing a Call from the REDIAL List on the main screen or Placing a Call from the Directory Using a comma in a number specifies a one second pause in the dialing sequence To increase the duration of the pause use more than one comma A video icon represents a video call in progress Each orange circle on the right represents a video call participant A voice ic
16. frequency and adjust the percentage of scaling so the image best fits your display To adjust DVI I input settings access User Preferences Diagnostics DVI I Input Packet Loss Packet loss can result in noticeable video or audio performance issues and can be caused by signal degradation over the network medium oversaturated network links corrupted packets rejected in transit faulty networking hardware and misconfigured system drivers or network applications Display Issues The following issues are related to the user interface or the display Display Failures If data does not appear on the display ensure cables are properly connected on the display and that the display cable is connected to the HD 1 output on the back panel of the codec Also ensure that you have selected the correct input Refer to Changing Video Inputs If the video image and user interface appear washed out or too bright examine your HDTV input settings to make sure the HDTV has the appropriate resolution Some HDTVs particularly plasma displays allow you to configure the native resolution of the input device from the HDTV administration interface Avaya Video Communications Systems User and Administrator Guide 76 Poor Quality Display If you have poor quality or unreadable data on the phone display adjust the User Preferences Appearance LCD Contrast setting Avaya recommends using the default setting 6 If the colors on the display appear incor
17. in the sound range for the audio line output Ring Tone Volume Select the volume level of the ring and busy tones DTMF Tone Volume Select the volume level of the DTMF and key click tones Status Tone Volume Select the volume level of status tones Configuring Video Behaviors Administrators control cameras and video quality in Administrator Preferences Video Controlling Camera Use by Far End Users To prevent far end users from controlling your near end camera including configuring and controlling camera presets disable Administrator Preferences Video Video Control Far Control of Near Camera If you choose Enabled you can still prevent far end users from configuring and using near end camera presets by disabling Far Set of Camera Presets and Far Move to Camera Presets Controlling Camera Pan Direction Define the camera s pan direction relative to the physical arrangement of the camera in Administrator Preferences Video Video Control Camera Pan Direction Select Perceived for the camera to pan left or right from the user s perspective when facing the camera Select Reversed for the camera to pan to the camera s actual left or right Avaya Video Communications Systems User and Administrator Guide 50 Specifying Primary and Presentation Input Defaults Specify defaults for the primary and presentation inputs in Administrator Preferences Video Video Control Users can change the inputs bef
18. is connected to the local network a green Er network status icon appears A yellow ir in progress or red Er disconnected network status icon indicates a problem with the network connection You may need to reboot a system that is not responding to commands from the remote control Using the Remote Control in the Web Administration Interface From the web administration interface press Remote Control to display an image that allows you to control your system in the same way as the physical remote control As you use the web remote control consider the following e Clicking the Avaya logo on the image switches the image and functionality from a black to a silver remote control or from silver to black Click the logo again to switch back e The web administration interface synchronizes with the physical remote control used If a control system uses a command that emulates the silver remote control the web administration interface shows the silver remote Using Diagnostics Preferences and Tools Diagnostic preferences and tools that are available to all users include high definition camera preferences input preferences for devices connected to the codec and a system reboot option Administrators can access these preferences and tools through User Preferences or Administrator Preferences Diagnostics Read more at Preferences NOTE Web administration interface To view the effect of changes made to camera diagnostic preferences on
19. the Diagnostics Cameras page click Save Changes and then Refresh Diagnostic preferences and tools available only to administrators in Administrator Preferences Diagnostics include call counter statistics color bar settings and network utilities Avaya Video Communications Systems User and Administrator Guide 78 Using Network Utilities Troubleshoot network connection issues with your system using the ping and traceroute utilities in Administrator Preferences Diagnostics Network Utilities The ping command tests responsiveness between two devices The traceroute command tests responsiveness and traces the path of a packet from one device to the other Using Camera Diagnostic Preferences Use the camera diagnostic preferences in Administrator Preferences or User Preferences Diagnostics to adjust camera brightness and white balance and correct some types of flicker that may appear in the video You can also adjust or disable auto exposure to control image brightness Diagnostic camera preferences for auto exposure camera brightness and white balance are available only if the selected camera is connected to the codec and Ready appears as the status for the camera on the System Information page Adjusting Camera Auto Exposure Auto exposure refers to how a camera automatically adjusts its aperture and shutter speed to affect video image brightness If your Avaya system is connected to any Avaya PTZ camera through firewire or HDM
20. the system uses Configuring Avaya Systems Using DHCP If an Avaya video communications system obtains its IP address using DHCP it can accept an option from the DHCP server that specifies a location and file from which the system can obtain configuration information The file can be located on a web server trivial file transfer protocol TFTP server or file transfer protocol FTP server Each time the system boots it attempts to fetch the configuration file specified by the option If the configuration file changed since the last time it was applied the system applies the configuration file before the boot process continues The following prerequisites must be met to enable this feature e The DHCP preference in Administrator Preferences Network General on the Avaya system must be set to Enabled e An Avaya system accepts site specific option 157 for this feature You must configure this option on the DHCP server NOTE If you configure a system using DHCP option 157 and specify a TFTP server as the source from which to obtain the configuration file the system accepts the download through port 5351 Ensure that firewalls between the system and the TFTP server are configured to allow the download through this port e A configuration file that contains Avaya command line interface commands must exist at the location specified by the DHCP option Read more at Saving and Restoring a System Configuration Configuring the D
21. video call 2 disappears Three way Call with Presentation Far video call 1 lt p Far video call 2 Avaya Video Communications Systems User and Administrator Guide Far video call 1 Layout 1 9 Layout 2 9 Far video call 1 Presentation Presentation Far video call 2 Far video call1 lt 4 Far video call 2 Near video Video from the far end Near video speaker is the largest image Layout 3 9 Layout 4 9 Far video call 1 Far video call 1 disappears Near video Far video call 2 Presentation Far video call 2 disappears Presentation Near video disappears Layout 5 9 Layout 6 9 Presentation Presentation disappears disappears Far video call 2 14 disappears disappears Video from the far end speaker Near video Ocal l oe Near video appears full screen disappears disappears Layout 7 9 Far video call 2 Far video call 2 always appears full screen Presentation disappears Layout 8 9 Avaya Video Communications Systems User and Administrator Guide Far video call 1 disappears Near video disappears Near video Layout 9 9 Far video call 1 disappears Far video call 2 disappears Presentation disappears Presentation N
22. 0 UDP Highest Value 64999 TCP Lowest Value 60000 TCP Highest Value 64999 66 Avaya Video Communications Systems User and Administrator Guide Administrator Preferences Network Network QoS Default Value Available in User Preferences Network QoS None DiffServ Audio Priority 46 DiffServ Video Priority 34 DiffServ Data Priority 46 IntServ Audio Priority 5 IntServ Video Priority 4 IntServ Data Priority 5 IntServ ToS None Communications Administrator Preferences Communications General Default Value Available in User Preferences Multiway Calls Enabled Presentations Enabled Auto Start Presentation Auto Administrator Preferences Communications SIP Default Value Available in User Preferences SIP Enabled SIP Username Avaya Authorization Name No default Authorization Password No default SIP Registration Through Proxy SIP Proxy Disabled Proxy Hostname No default SIP Registrar Disabled Registrar Hostname No default SIP Signaling TCP UDP Signaling Port 5060 TCP Signaling Port 5060 67 System Avaya Video Communications Systems User and Administrator Guide Administrator Preferences System General Default Value Available in User Preferences Auto Reboot No Administrator Preferences System Identification Default Value Available
23. 60 e 576p50 e 720p60 e 1080p30 If audio is sent to the DVI I input from an HDMI source the audio is sent to the near end speakers and to the far end when the DVI I input is selected as the primary or presentation video input Read more at Configuring HD In and DVI I In Avaya Video Communications Systems User and Administrator Guide Configuring SIP Settings By default Avaya systems support Session Initiation Protocol SIP Disable support for SIP calls in Administrator Preferences Communications SIP when the system is not in a call NOTE If SIP is disabled a warning message indicates that video calls cannot be placed or received with this configuration Preference Description Default Value SIP When enabled allows you to specify a SIP name to use when placing a Enabled call SIP Username SIP username for the device Avaya Authorization SIP server authorization username Set a value only if required by the No default Name registrar or proxy Authorization SIP server authorization password Set a value only if required by the No default Password registrar or proxy SIP Server Type Type of SIP registrar and proxy servers Auto SIP Registration Communication path to use when registering with a SIP registrar SIP devices use register settings to dynamically register their current location Through Proxy SIP Proxy When enabled uses a SIP proxy server Disabled Proxy Host
24. 802 1X access control e A certificate authority has produced a CA certificate a client certificate a client key and a client key passphrase for the Avaya system and you have installed these certificates key and key passphrase on the Avaya system using the required commands NOTE Ifyou do not install the CA certificate client certificate client key and client key passphrase on the Avaya system before enabling 802 1x the Avaya system fails to connect to the network when you enable 802 1x In this case access the system to disable the feature through the user interface Specifying an NTP Server The system date and time appear in the user interface and are automatically set if one of the following conditions exists e Administrator Preferences Network General DHCP is enabled and the DHCP server can pass an NTP server address to your system 0r e Administrator Preferences Network General NTP Server Hostname specifies the hostname or IP address of an NTP server NOTE An NTP server address that a DHCP server passes to your system overrides an NTP server hostname or address specified in NTP Server Hostname The System Information page shows the IP address of the NTP server that the system uses The time zone is not set automatically If you did not specify the time zone for your system during the initial configuration the time that appears in the user interface may not be correct Specify the time zone in
25. ABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer pr
26. AVAYA Avaya 1030 1040 and 1050 Video Conferencing Systems User and Administrator Guide February 2011 Avaya 1050 Avaya 1040 Avaya 1030 Avaya Video Communications Systems User and Administrator Guide Welcome to Avaya Video Conferencing Systems This guide explains how to administer and locally configure the Avaya video conferencing systems e Avaya 1030 Avaya 1040 e Avaya 1050 For information about administering Avaya 1010 and Avaya 1020 video conferencing systems refer to the Avaya 1010 and 1020 Video Conferencing Systems User and Administrator Guide For information about how to install and physically connect an Avaya video conferencing system refer to the installation guide for your Avaya video conferencing system model Avaya 1030 1040 and 1050 video conferencing systems connect to Avaya Aura Session Manager Please refer to Administering Avaya Aura Communication Manager for Avaya Aura Session Manager for details about how to administer these video systems on Avaya Aura Session Manager Related documentation is available from the documentation CD included with the product and from support avaya com NOTE Avaya 1030 1040 and 1050 video conferencing systems are not administrable on H 323 video gatekeepers This guide is divided into four sections Use the following table to navigate the content Using Describes how to place and manage calls start a presentation and create a recording Read more a
27. Administrator Preferences System Date and Time Avaya Video Communications Systems User and Administrator Guide Configuring Appearance Configure how to display information on your system in Administrator Preferences Appearance Video Layout Preferences Set the following preferences to manage the video layout Preference Description Default Value Picture In Picture With Picture In Picture PIP enabled the primary input always appears Auto Change the default setting so that PIP never or always appears in Administrator Preferences Appearance Layout Display 2 Layout By default when you connect a second display to an Avaya system that None supports dual displays a message instructs you to navigate to Administrator Preferences Appearance Layout Display 2 Layout and select a configuration option For information about configuring a second display refer to the Avaya Video Communications Systems Installation Guide Multiway Call Avaya 1050 Only For multiway video calls choose a screen layout that All Callers Layout displays video from up to four callers or a layout that displays video only from the caller who is currently speaking Read more at Multiway Call Layout of Video Images Multiway Call Layout of Video Images Avaya 1050 supports multiway video calls that can show video from a maximum of four callers three far end participants and the near end participant Set the layout for m
28. Avaya 1050 and Avaya 1040 Only Default X Display 2 Background Image Avaya 1050 and Avaya 1040 Only Sky Blue X Display 2 Background Color Administrator Preferences Appearance Layout User Preferences Appearance Default Value Available in User Preferences Picture In Picture Auto X Display 2 Layout None Avaya 1050 Only All Callers Multiway Call Layout 70 Avaya Video Communications Systems User and Administrator Guide Administrator Preferences Appearance Displays Default Value Available in User Preferences Display 1 No default information field Display 1 Resolution Auto Display 1 Energy Saver Disabled Display 2 No default information field Avaya 1050 and Avaya 1040 Only Auto Display 2 Resolution Display 2 Energy Saver Disabled Diagnostics Administrator Preferences Diagnostics High Definition Camera 1 User Preferences Diagnostics High Definition Camera 1 Default Value Available in User Preferences HD Camera 1 Auto Exposure Full Frame X HD Camera 1 Brightness 0 X HD Camera 1 White Balance Auto X Camera Anti Flicker Auto X HD Camera 1 Color Temperature 0 X Administrator Preferences Diagnostics High Definition Camera 2 User Preferences Diagnostics High Definition Camera 2 Default Value Available in User Preferences Avaya 1050 and Avaya 1040 On
29. Controlling a Far End Camera During a video call a camera icon appears in the video image of the participant whose camera you are controlling An orange camera icon 2 indicates control of the primary near input A blue camera icon in a far end video image indicates control of the far end camera By default the near camera is selected Selecting a Far End Camera Do the following from any call screen 1 Press the near far O camera button The blue camera icon appears in the first far end video image in the call 2 If more than one video participant is connected continue to press OG until 2 appears in the far end video image of the participant whose camera you wish to control 3 Use the arrow and zoom keys on the remote control to adjust the PTZ camera Selecting the Far End Primary Input 1 Select the far end participant whose input device you wish to control by following the steps in Selecting a Far End Camera 2 Press input amp to choose the far end input device A menu of available input devices appears 3 Use the arrow keys on the remote control to select a device and press OK Ending a Call Remote control Press hang up 9 Pressing amp in a two way call ends the call When you press 9 in a multiway call the Call Manager appears Call Manager Press OK to show the Call Manager and select Hang Up REDIAL list Press to show the main screen and REDIAL list Select the call yo
30. Download call history as a comma separated value CSV file from the Diagnostics page in the web administration interface Click Call History and then click Download Call History When prompted choose a location to save the file Downloading call history from the web administration interface retrieves a maximum of 26 records Avaya Video Communications Systems User and Administrator Guide Copying Screen Text to the Clipboard The web administration interface supports copying data from most pages to the operating system clipboard This feature facilitates troubleshooting by enabling you to paste configuration information into an email or text editor If a page supports this feature a Copy button appears in the lower right corner of the screen Click Copy to copy the data on the screen to the clipboard 80 2011 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User ag
31. HCP Option Specific configuration details of DHCP servers for use with this feature vary depending on the DHCP server used and your environment An Avaya system can accept site specific option 157 from the DHCP server if you configure the option as a string with the following format Avaya server lt path gt where lt path gt is a URL that specifies the configuration file location Separate multiple URLs with a semicolon Supported protocols include TFTP FTP and HTTP If the path contains more than one URL the Avaya system tries the URLs in the order listed and uses the first file that exists Avaya Video Communications Systems User and Administrator Guide 35 For example if the path is the following http example config fishtank cfg ftp example other fishtank cfg the system attempts to obtain the configuration file fishtank cfg from the web server at http example config fishtank cfg If the file does not exist at that location the system attempts to obtain the configuration from the FTP server at ftp example other fishtank cfg If the server requires a username and password to access the file for example to log into an FTP server you can include the username and password in the URL For example ftp lt username gt lt password gt example other fishtank cfg where lt username gt is the user name and lt password gt is the password required for the login The user name and password must not contain
32. I choose an auto exposure method for the camera by specifying one of the following values for HD Camera Auto Exposure in User Preferences Diagnostics High Definition Camera Full Frame Default value Adjusts exposure for the average brightness of a full frame of video Center weighted Adjusts exposure for the average brightness of a full frame of video but assigns a higher weight to the center of the frame Spot Adjusts exposure for the average brightness of a small area in the center of the frame Manual Disables auto exposure Affect auto exposure or adjust exposure manually when auto exposure is disabled by adjusting HD Camera Brightness Adjusting Camera Brightness Camera brightness refers to the amount of light received through the lens of the camera Improve dim scenes by adjusting room lighting and manually adjusting the camera brightness To adjust camera brightness set HD Camera Brightness in User Preferences Diagnostics High Definition Camera Avaya Video Communications Systems User and Administrator Guide 79 Adjusting Camera White Balance Camera white balance refers to how a camera references the color white which is a mixture of all colors Adjust the white balance when video color appears to be unbalanced White balance is affected by the type of light source To adjust the camera white balance set HD Camera White Balance in User Preferences Diagnostics High Definition Camera By de
33. You can also use the 9 button in the Call Manager in the web administration interface to disable or enable video snapshots NOTE Video snapshots are not available if Recorder is enabled in Administrator Preferences Video Record and Stream Customizing Input Device Names Define custom input names in Administrator Preferences Video Video Control Customized names for inputs are limited to 16 characters Avaya Video Communications Systems User and Administrator Guide Controlling Video Stretch Stretch PC input or presentations to fill their portion of the screen by enabling Stretch Video in Administrator Preferences Video Video Control Typically 4 3 aspect ratio stretches to 16 9 The default is Disabled NOTE Enabling this preference has no effect if the resolution of either display connected to the system is 1920x1080 The System Information screen shows the actual input size for the DVI I Input status The input selector shows a 16 9 or 4 3 window for the input depending on the aspect ratio Selecting Priority of Quality Metrics for Source Video You can favor sharpness or motion for the quality of primary and presentation video that the Avaya system sends to the far end during a call If you favor sharpness by selecting a smaller number in Administrator Preferences Video Video Quality Primary Video Motion in lower bandwidth calls the system sends the primary video at a lower frame rate and a higher res
34. ample port ranges or SIP preferences may cause the system to reboot when the configuration file is loaded into the system Because the checksum for the configuration file in this case is the same the file is not loaded again The actual configuration changes are applied when the system is fully booted This may cause previous configuration preferences to appear in the user interface for example a previous system name before the configuration takes effect A configuration file consists of a series of command line interface commands in the same format as the output from the get config command or in a configuration file created by saving the system configuration from the web administration interface Read more at Saving and Restoring a System Configuration Specifying the Hostname and DNS Servers Enter the hostname of the system and the IP addresses to configure Domain Name Service DNS servers in Administrator Preferences Network General Hostname and DNS Servers DNS translates names of network nodes into addresses Specify this preference to use DNS to resolve the hostnames of devices to IP addresses You can also enter the domain names to search when resolving hostnames in Name Search Domains Specifying Network Speed If you choose an option other than Auto for Administrator Preferences Network Network Speed ensure that it matches the speed and duplex configured on your network switch If your Ethernet switch is configured
35. and Administrator Guide Telepresence Administrator Preferences Telepresence Default Value Available in User Preferences Telepresence Disabled Hide User Interface Disabled HD Camera 1 Movement Unlocked Avaya 1050 and Avaya 1040 Only Unlocked HD Camera 2 Movement Avaya 1050 Only Unlocked HD Camera 3 Movement Video Administrator Preferences Video Video Control Default Value Available in User Preferences Far Control of Near Camera Enabled Far Set of Camera Presets Disabled Far Move to Camera Presets Enabled Camera Presets Lock Unlocked Camera Pan Direction Perceived Avaya 1050 and Avaya 1040 Only Disabled Digital Zoom Default Primary Input Auto Default Presentation Input Auto Video Snapshots Enabled Avaya 1050 and Avaya 1040 Only HD Camera 1 HD Camera 1 Name Avaya 1050 Only DVD Auxiliary Video Input Name HD Input 1 Name HD 1 HD Input 1 Type Auto Avaya 1050 Only HD 2 HD Input 2 Name Avaya 1050 Only Auto HD Input 2 Type DVI I Input Name PC DVI I Input Type Auto Stretch Video Disabled 64 Avaya Video Communications Systems User and Administrator Guide Administrator Preferences Video Video Quality Default Value Available in User Preferences Primary Video Motion 10 Presentation Video Sharpness 10 Video Encoder Quality 2 Adaptive Motion
36. and a system do not disturb message The system responds only to the volume control buttons and the OK button on the remote control Callers hear a busy signal and missed calls appear in the REDIAL list Consider using this feature if you are using the meeting room for a purpose other than a video conference and do not wish to be disturbed by incoming calls To enable this feature follow these steps 1 From the main screen press o to access the system menu 2 Use the down arrow key to select Do Not Disturb 3 Click OK A dialog box indicates that the system do not disturb feature is enabled 4 Press OK to return the system to normal operation Managing a Call During a call you can view call status manage audio output and video images control cameras select input to appear in a display and initiate a presentation To view call statistics during a call press Q Statistics include audio and video transmit and receive data such as bandwidth and packet loss and commonly indicate the cause of problems you may experience during a call Statistics automatically refresh every 5 seconds and disappear from view after 5 minutes NOTE With LifeSize Video Center enabled pressing Q starts a recording Access call statistics instead through the Call Manager press OK and select Statistics Virtual Multiway Virtual multiway is system behavior that allows you to do the following if your system is a participant in a multiway call hosted
37. ay or to exit digital zoom Avaya Video Communications Systems User and Administrator Guide Working with Directories The directory includes three subdirectories Local Single entry with dialing information for a single device Corporate Read only entry with dialing information for a single device Meetings Single entry with dialing information for one or multiple devices When you place a call the system dials all the devices in the entry Placing a Call from the Directory 1 From the main screen press QO to access the directory 2 Use the arrow keys to select the Local Corporate or Meetings directory and press OK NOTE Ifan entry in the local or corporate directory has more than one number the y symbol appears in the NUMBERS column Press OK and select the number you wish to call Press OK to place the call 3 Use the arrow keys to select the entry that you wish to dial 4 Press OK to place the call Browsing the Directory Browse the directory using the alphabetical or hierarchical method When you use the alphabetical method the entries appear in alphabetical order and you can select an alphabet group in the Browse column to quickly navigate to an entry Hierarchies are predefined organizational units similar to folders or directories on a computer system Place an entry into a hierarchy when you create the entry or at any time by editing the Hierarchy field Using the hierarchical meth
38. blems adjust Ring Tone Volume in User Preferences Audio Muffled audio reception from the far side may be caused by highly reverberant rooms If you are experiencing poor audio reception add more sound absorbency to the room and speak in close proximity to the phone or microphone Degradation in the audio quality can also be caused by faulty microphones or dust and debris on the microphones Do not use any kind of liquid or aerosol cleaner on Avaya devices that include microphones A soft slightly damp cloth should be sufficient to clean the top surface of the units Avaya Video Communications Systems User and Administrator Guide 77 Distorted Audio Ensure that speakers are not obscured or damaged at either end of the call Do not stack items on top of the phone Ensure both ends are not muted Verify that the audio out cables are properly connected to the display and that external speaker systems are powered and configured correctly If an external speaker system has its own volume control adjust the volume on the Avaya audio output to near maximum in the range from 7 10 and adjust the volume control on the external speaker system for the best results Power and Connectivity Issues If a call does not successfully connect verify that you dialed a working number and that the far end is powered on and available Verify that the network is ready and available Network status is indicated at all times in the status bar If the Avaya system
39. boot the system Administrator Preferences Diagnostics System Reboot User Preferences Diagnostics System Reboot Reset the system to its default state Administrator Preferences System System Reset Restore a system configuration Web administration interface Preferences System System Reset System Restore Change the VLAN Tag preference Administrator Preferences Network General Change TCP reserved ports Administrator Preferences Network Reserved Ports Change the UDP signaling port Administrator Preferences Communications SIP enable or disable TCP or TLS signaling or change the TCP or TLS signaling ports Upgrade system software Web administration interface Maintenance System Upgrade Initiate changes that result in fragmented Repeatedly change the language that appears in the user interface memory and prevent the user interface from or the display connected to an Avaya system to a resolution that being successfully reloaded requires the user interface to be reloaded into memory for example from 720 to 1080 If the user interface is not responding and you are unable to reboot the system you can reboot the system by pressing the reset button on the back of the codec as described in Restoring Default Settings Avaya recommends that you do not unplug power from the codec to reboot it Saving and Restoring a System Configuration System Save in the web administration int
40. by another Avaya system e Access the same screen layouts that are available to the host Read more at Managing Video Layouts e Control the cameras of all visible participants Read more at Controlling a Far End Camera e View caller information for each participant in the call in the Call Statistics screen and the Call Manager dialog box NOTE Your administrator may have set up a configuration that does not support virtual multiway Read more at Multiway Call Layout of Video Images Avaya Video Communications Systems User and Administrator Guide Call Encryption If a video or voice call is encrypted one of the following icons appears next to the caller ID Denotes a voice call that is encrypted g In the Call Status Call Manager list and Call Statistics list the following icon appears rt Denotes a video call that is encrypted A In the Call Status Call Manager list and Call Statistics list the following icon appears Cale Video Calls Only If your Avaya system is participating in a multiway call that another Avaya system is hosting and your connection to the host is encrypted your display shows the encryption status of the participant s connection to the host If your connection to the host is not encrypted all connections appear as unencrypted Adjusting Audio Preferences Adjust volume preferences for audio inputs at User Preferences Audio Preferences appear with an audio meter next to the slid
41. cess to the Local Directory By default users can add remove or modify entries and place calls from the local directory Disable user access to the local directory by setting Local Directory to Disabled in Administrator Preferences Directory General Disabling access to the local directory also disables the following e Saving entries from the REDIAL list to the local directory e Copying corporate directory entries to the local directory e Selecting entries from the local directory when creating an entry in the meetings directory Avaya Video Communications Systems User and Administrator Guide Even if access is disabled from the user interface you can access the local directory on the Directory page in the web administration interface Read more at Managing Directories from the Web Administration Interface Populating the Corporate Directory Users can place calls from the directory by selecting a number to dial from a list of stored numbers The corporate directory is H 350 compliant and can store up to 1000 entries in alphabetical and hierarchical format All users can manage entries in the local and meetings directories Only administrators can manage entries in the corporate directory Populate the corporate directory by configuring Auto Discovery preferences or Lightweight Directory Access Protocol LDAP preferences in Administrator Preferences Directory By default auto discovery is enabled and LDAP is disabled You can e
42. ctory entry If a user specifies Auto for the bandwidth when placing a call the outgoing bandwidth becomes the starting point for negotiating bandwidth when the call connects In addition the system uses the appropriate bandwidth based on the following e display resolution and frame rate of the device 1080p30 or 720p60 e capability of the input device Outgoing Total Bandwidth and Incoming Total Bandwidth set the maximum amount of network bandwidth to use for all outgoing and incoming calls Auto Bandwidth addresses how the system responds to packet loss during a call When set to the default of Enabled the system attempts to use the best available bandwidth after the call connects Selecting a Maximum Call Time Control the amount of time that a call stays connected at Administrator Preferences Calls Maximum Call Time When this preference is set and the time expires the call stops without an option to extend Admission Control Admission control rejects calls to multiway capable systems under a heavy call load Enable or disable this preference in Administrator Preferences Calls Admission Control Hiding the Dominant Speaker Icon The dominant speaker icon indicates which participant is speaking Hide the icon by disabling Administrator Preferences Calls Dominant Speaker Icon Avaya Video Communications Systems User and Administrator Guide 42 Configuring Communications Preferences Specify protocols the syst
43. default in Administrator Preferences Video Video Quality Adaptive Motion Control Controlling Digital Zoom Digital zoom electronically crops an area of the video image that appears in the display using the same aspect ratio as the original image and then scales the cropped image to the dimensions of the original image Digital zoom is available with your Avaya camera connected to Avaya 1050 or Avaya 1040 through firewire NOTE Image quality may degrade when using digital zoom By default digital zoom is disabled Enable this feature by enabling Administrator Preferences Video Video Control Digital Zoom Read more at Using Digital Zoom Saving Video Snapshots Save video snapshots in JPG format from the near and far cameras from the Call Manager in the web administration interface Click Save Snapshot to capture a video image from the near or far camera If the web administration interface shows the Call Manager the system awakens and does not go to sleep If you navigate away from the Call Manager screen or the web administration interface times out to the login screen the system goes to sleep after the interval specified by Screen Saver Timeout plus Sleep Timeout By default video snapshots are enabled Disable video snapshots from the web administration interface in Preferences Video Video Control Video Snapshot or from the video system in Administrator Preferences Video Video Control Video Snapshot
44. deo MicPod 1000 connected to the microphone input if the Avaya phone is also connected to the system The Avaya phone becomes the active microphone and the LEDs on the Avaya Video MicPod 1000 flash red to indicate an invalid configuration To stop the LEDs from flashing red disconnect the Avaya Video MicPod 1000 or enable audio input from the Avaya Video MicPod 1000 by setting Administrator Preferences Audio Active Microphone to Microphone In e The system does not automatically choose Line In 46 Avaya Video Communications Systems User and Administrator Guide 47 Selecting Audio Output Select audio output during initial configuration or in Administrator Preferences Audio By default audio in a video call is sent to your display HD Out If you wish audio in a video call to be sent to the attached phone set Video Call Audio Output to Phone By default audio in a voice call is sent to the Avaya phone attached to the Avaya codec If you want the audio in a voice call to be sent to the line out or your display set Voice Call Audio Output to Line Out or HD Out If the Avaya phone is not connected to the Avaya codec audio in a voice call is sent to the line out regardless of the preference selected Adjusting Audio Volume Adjusting the Active Microphone Volume Adjust the audio level for the active microphone at initial configuration or in Administrator Preferences Audio Active Microphone Volume A built in acoustic echo ca
45. display types resolutions and energy management options in Administrator Preferences Appearance Displays Typically you configure display types and resolutions when you install your system or change a display and when you troubleshoot display issues Refer to the Avaya Video Communications Systems Installation Guide for more information NOTE Ifa video input device other than your Avaya camera is connected to an HD or component input on your Avaya system ensure that the display resolution selected in Administrator Preferences Appearance Displays matches the resolution on the input device Mismatched resolutions can result in video transmitted to the far side at 720p30 Set Display Energy Saver to Enabled for connected displays to turn off the signal that the Avaya system sends to the display when the system goes to sleep Avaya recommends that you test this feature for compatibility with your displays before using it in your environment Some displays may appear black when the signal from the system is no longer received but not enter an energy saving state Other displays may recognize the loss of the signal and show text indicating this state This may result in the text image burning into the screen Some displays may recognize the loss of the signal and power off but then not wake up when the Avaya system wakes up Hiding User Interface Elements Hide the following user interface elements in Administrator Preferences Appeara
46. e Available in User Preferences Local Directory Enabled Corporate Directory Enabled Meetings Directory Enabled Administrator Preferences Directory Auto Discovery Default Value Available in User Preferences Auto Discovery Enabled Auto Discovery Subnets No default discovers local subnet only if left blank Auto Discovery Ignored Subnets No default Administrator Preferences Directory LDAP Default Value Available in User Preferences LDAP Disabled LDAP Hostname No default LDAP Username No default LDAP Password No default LDAP Base No default LDAP Filter No default LDAP Refresh Never 69 Appearance Avaya Video Communications Systems User and Administrator Guide Administrator Preferences Appearance General User Preferences Appearance Default Value Available in User Preferences Language English US Fade Out Timeout 10 seconds Caller ID Timeout 1 minute X Company Logo Default LCD Contrast 6 X Screen Saver Logo X Screen Saver Timeout 10 minutes X Sleep Timeout 10 minutes X Hide IP Addresses Disabled Clear Last Number Dialed Disabled Administrator Preferences Appearance Backgrounds User Preferences Backgrounds Default Value Available in User Preferences Display 1 Background Image Default X Display 1 Background Color Sky Blue X
47. e microphone device for audio input during calls for example your Avaya phone Avaya Video Camera 100 and on codecs with a microphone in connector Avaya Video MicPod 1000 Only one of these devices can function as the active microphone during a call Select a device to serve as the active microphone during initial configuration or in Administrator Preferences Audio Active Microphone Options that are available for Active Microphone depend on the Avaya system model Model Active Microphone Options All models Auto default Phone Microphone In Microphone In no AEC Avaya 1030 Line In Line In no AEC Avaya 1050 Line In 1 Avaya 1040 Line In 1 no AEC Line In 2 Line In 2 no AEC Camera 1 Use the Microphone In no AEC and Line In no AEC options to connect microphones that have their own acoustic echo canceller To use a device connected to line in on the codec as the active microphone choose the corresponding line in option manually for Active Microphone Use Camera 1 to specify Avaya Video Camera 100 as the active microphone When Active Microphone is set to Auto or if the option selected is not connected to the codec the system automatically attempts to select a device in the following order 1 Phone 2 Microphone In 3 Avaya 1050 and Avaya 1040 Only Camera 1 When Active Microphone is set to Auto the following conditions apply e An Avaya system ignores audio input from an Avaya Vi
48. ear video disappears Far video call 1 Far video call 2 Four way Call Layout 1 8 Far video call 1 Far video call 3 Far video call 2 Near video Layout 2 8 i Layout 3 8 Video from the far end speaker is the largest image Far video call 2 Far video call 1 CD Far video call 3 Near video Near video Layout 4 8 Far video call 1 Far video call 2 Far video call 3 disappears Far video call 1 disappears Far video call 3 Video from the far end speaker appears full screen Far video call 2 disappears Near video disappears 15 Layout 5 8 Layout 6 8 Avaya Video Communications Systems User and Administrator Guide Far video call 1 Far video call 1 always appears full screen Far video call 2 disappears Far video call 3 disappears Near video disappears Far video call 2 Far video call 2 always appears full screen Layout 7 8 Far video call 3 Far video call 3 always appears full screen Far video call 1 disappears Far video call 2 disappears Near video disappears Four way Call with Presentation Layout 1 10 Presentation Far video call 1 Far video call 2 Far video call 3 Layout 3 10 Near video
49. em uses during calls in Administrator Preferences Communications Disabling Multiway Calling Disable multiway calling on Avaya systems by setting Administrator Preferences Communications General Multiway Calls to Disabled You can configure this preference only when the system is notina call Choosing Disabled allows only one call voice or video to connect to the system If the system includes an embedded multipoint bridge the One Video One Voice option also appears for this preference This option allows the system to connect to a video and a voice call as the maximum number of connected callers Enabling Presentations By default the presentation function is enabled on Avaya systems Disable presentations in Administrator Preferences Communications General Presentations Consider disabling the presentation function if your system experiences interoperability issues with third party systems that do not support presentations NOTE When presentations are disabled for all participants during a call the user interface provides the option to send video from the presentation input as the primary video stream Read more at Initiating a Presentation and Changing Video Inputs Manually Starting a Presentation By default a presentation starts automatically during a call if a user connects a video input device other than any Avaya camera to the codec and the video input device is not selected as the primary input The user
50. eo disappears Display 1 Far video call 3 Layout 8 8 Far video call 1 disappears Far video call 2 Presentation disappears Near video Far video call 3 disappears Changing Video Inputs Change the primary and presentation inputs when the system is idle or during a call Changing the Primary Input 1 Doone of the following When the system is idle and the main screen appears in the display press input on the remote control During a call press input amp The Primary Input selection dialog box contains small representations of the available input sources 2 Use the arrow keys to select a new input and press OK Avaya Video Communications Systems User and Administrator Guide 26 Changing the Presentation Input 1 Doone of the following When the system is idle and the main screen appears in the display press on the remote control During a call press input The Presentation Input selection dialog box contains small representations of the available input sources 2 Use the arrow keys to select a presentation input and press OK The default presentation input is named PC Your administrator may have changed the name to identify a different default device or used a name that is more meaningful in your organization Managing the REDIAL List Manage an entry in the REDIAL list by selecting the entry and pressi
51. er The audio meter expands below the slider when you select the slider and press OK on the remote control Use the audio meter to determine the best volume setting If you adjust the volume of the active microphone position yourself the same distance from the microphone as participants would be in the room during a video conference Speak and observe the color of the bars that appear in the audio meter Green bars indicate an acceptable setting at normal speaking volume Yellow bars are acceptable if you are shouting or speaking loudly Avoid settings that produce red bars in the audio meter For Active Microphone Volume Avaya recommends a volume setting of 5 to 8 for most Avaya Video MicPod 1000 configurations and 5 to 10 for most Avaya Video Camera 100 configurations If you are using the Avaya phone as the active microphone Active Microphone Volume is not available The Avaya phone microphones adjust volume automatically Muting Audio Inputs An administrator can configure the system to mute only the microphone when you press Devices connected to the system such as a personal computer or a DVD player continue to send audio during a presentation while the microphone is muted The Audio Mute field on the System Information page indicates which devices either all audio inputs or only the active microphone are muted when you press To access System Information press Q Avaya Video Communications Systems User and Administrator Guide
52. erface creates a text file that contains command line interface commands to restore a saved configuration The saved configuration includes preferences that can be set through the command line interface except the command line interface password and the password for the default SNMP user Consider using System Save as part of regular system maintenance System Restore restores a system configuration using the saved configuration file To customize a configuration edit the file manually before restoring it If you use a system configuration file for multiple systems ensure that you edit unique settings such as the system name or other credentials NOTE Configuration preferences and options vary across Avaya system models and software releases Restoring a system configuration using a file saved from a different model or software release may produce unexpected results Avaya recommends that you restore a configuration that was saved from the same system or the same system model and software release 60 Avaya Video Communications Systems User and Administrator Guide 61 Saving a System Configuration 1 In the web administration interface navigate to Preferences System System Reset If you wish to save system passwords in the file select Save passwords Passwords saved with this option are not encrypted Click System Save In the Download file dialog box click Yes When prompted choose a location in which to save the config
53. fault your Avaya system determines the proper value for the camera s white balance by testing the initial lighting mix in the room The video system does not continuously or periodically retest the room lighting to adjust the white balance If you change the lighting during a call allow the video system to adjust to the new lighting as follows 1 Navigate to Administrator Preferences Diagnostics High Definition Camera 1 HD Camera 1 White Balance and select a value other than Auto 2 Return the setting to Auto Adjusting Camera Anti Flicker Lights powered by a 50 Hz power source can produce a flicker that the camera captures and transmits to the system If you are using lights powered by a 50 Hz power source and observe a flicker in the video select the 50 Hz option in User Preferences Diagnostics High Definition Camera Camera Anti Flicker The default option is Auto NOTE The option chosen for this preference applies to all cameras connected to the system Some camera exposure settings designed for use in rooms lit by sunlight may result in a flicker To remove the flicker increase the HD Camera Brightness setting in User Preferences Diagnostics High Definition Camera Adjusting Camera Color Temperature With Camera White Balance set to a value other than Auto adjust Color Temperature to favor red or blue Adjust the slider to the left to favor red and to the right to favor blue Downloading Call History
54. for half duplex you may experience poor quality video when placing calls greater than 512 kb s Change your Ethernet switch configuration to a setting other than half duplex when using Auto for Network Speed Specifying a VLAN Tag If you have static virtual local area networks VLANs configured in your environment configure your Avaya system to apply a VLAN tag to outgoing packets and accept only incoming tagged packets that have the same VLAN identifier Specify the VLAN identifier of the VLAN to which the system is assigned in Administrator Preferences Network General VLAN Tag The value is a number in the range 1 through 4094 If you set or modify VLAN Tag the system reboots when you navigate to another screen Avaya Video Communications Systems User and Administrator Guide 37 Configuring 802 1X Authentication Avaya video communications systems support port based mutual authentication based on the IEEE 802 1X standard using the EAP TLS sub protocol By default 802 1X authentication is disabled on an Avaya system Before you enable this feature in Administrator Preferences Network General 802 1x Authentication ensure that your environment meets the following prerequisites e An authentication server is installed with the CA certificate the server certificate and the server certificate private key e The authenticator is configured to access the authentication server and to allow one or more of its ports to provide
55. gress NOTE Fora visual depiction of additional available layouts refer to Single Display Screen Layouts and Dual Display Screen Layouts Avaya Video Communications Systems User and Administrator Guide 11 Multiway Call Layouts Avaya video conferencing systems that support multiway video calls can show video from a maximum of four callers three far end participants and the near end participant During a multiway video call choose a screen layout that shows video from a far end participant as the largest image in the layout in one of the following ways e The far end participant who is currently speaking always appears as the largest image When you choose this layout the dominant speaker icon appears to the right of the screen layout number e The same far end participant always appears as the largest image regardless of who is currently speaking On Avaya systems that support more than four video participants video from one of the far end participants not shown on screen in a 5 way or greater call may replace the largest video image in these layouts when that participant becomes the current speaker Near end video does not change location when a participant at the near end is the current speaker If you choose a screen layout that shows all video images the same size only the dominant speaker icon 3 moves to indicate which participant is currently speaking If your Avaya system supports more than four video participan
56. hannel To end the test choose Off Send the tone to the left or right channel by choosing Test Left or Test Right The tone is sent simultaneously to both line out and HD video out of Display 1 Configuring audio Change the order of audio codecs the system uses when placing calls in Administrator codec order Preferences Audio Audio Codec Order Configuring Audio Input Configuring Audio In Line In Avaya systems automatically send audio from a device connected to line in on the codec to line out except when line in is selected for Active Microphone Line in is mono when selected as the Active Microphone Avaya 1050 and Avaya 1040 only Set Administrator Preferences Audio Line In 1 Association and Line In 2 Association to associate video input with these inputs If you choose Any Input the device attached to the line input is always audible If you choose a specific video input the device attached to the line input is audible only when the video image from the selected video input appears in the display If you select line in as the active microphone its associated video input is automatically set to Any Input and you must use Active Microphone Volume to adjust the volume for the line input Set the volume of line in at Administrator Preferences Audio Line In Volume 45 Avaya Video Communications Systems User and Administrator Guide Selecting the Active Microphone Avaya systems can connect to more than on
57. hile copying the image to the upgrade partition This typically occurs when you use an upgrade image for another Avaya product 4 Read failed Reading incoming data failed during the image upload This typically occurs if the connection is broken during the upload 5 Upgrade script failed After the image successfully uploads the system runs an upgrade script for final processing This error indicates a failure in the script This typically occurs when you use an upgrade image for another Avaya product 6 Unable to run upgrade The system was unable to run the upgrade script This typically occurs when script you use an upgrade image for another Avaya product 7 Unable to mount upgrade After the image was copied to the system the system failed to mount the partition image This typically occurs if the upgrade image is corrupt or when you use an upgrade image for another Avaya product 8 No permission The system failed to read the upgrade partition 9 Corrupt image The upgrade image is corrupt and unusable This typically occurs because of a bad image or errors during upload to the device 10 Bad argument An invalid argument was submitted to the upgrade process This typically occurs when you use an upgrade image for another Avaya product 11 Invalid signature The encryption signature is invalid This typically occurs if the image is corrupt or compromised 12 Decrypt failed The system was unable to decrypt the upgrade image This typically occurs
58. ich stops the current presentation at the near end NOTE If you are using Avaya 1030 connected to two displays the receiving presentation and sending presentation indicators appear in display 1 2 Press O to stop the presentation You can show presentation video even if presentations are disabled on your system or another system in a call If Start presentation does not appear press 0 to swap the primary and presentation inputs Pressing n again or ending the call returns the inputs to their original selections NOTE You can change the primary and secondary inputs before the call or at any time during a call Refer to Changing Video Inputs Avaya Video Communications Systems User and Administrator Guide Automatically Answering Calls Configure your system to automatically answer incoming calls in User Preferences Calls Multiway Call call has connected The system beeps to indicate when a new call connects The New Call Automatically Answered dialog box appears when video is not available from the incoming call because of the following conditions e The second or subsequent incoming call is a voice call The name and number of the added voice caller appears e The system supports more than four video participants and a fifth or subsequent video participant joins the call Avaya systems that support multiway calls can show video images from a maximum of four video participants e The system supp
59. in User Preferences System Name Conference Room Video Number No default Voice Number No default Location United States Administrator Preferences System Date and Time Default Value Available in User Preferences Time Zone GMT Greenwich Mean Time Day Month Year Hour Minutes Seconds GMT values Administrator Preferences System Serial Ports Default Value Available in User Preferences Avaya 1050 Only None RS 232 Port 1 Shell Avaya 1050 Only None RS 232 Port 1 VISCA Input Avaya 1050 Only 38400 RS 232 Port 1 Baud Rate Avaya 1050 Only Backspace RS 232 Port 1 Erase Character Ctrl H ASCII 10 Avaya 1050 Only None RS 232 Port 1 Flow Control USB Serial Shell None USB Serial VISCA Input None USB Serial Baud Rate 38400 USB Serial Erase Character Backspace Ctrl H ASCII 10 USB Serial Flow Control None 68 Avaya Video Communications Systems User and Administrator Guide Administrator Preferences System System Reset Default Value Available in User Preferences System Reset Prompt for administrator password Recent Administrator Preferences Recent Default Value Available in User Preferences Fields reflect recent changes No default Directory Administrator Preferences Directory General Default Valu
60. interface switches the presentation input to this video input and starts the presentation The presentation stops automatically if the video input device is disconnected during the call Set Administrator Preferences Communications General Auto Start Presentation to Manual to allow users to start a presentation manually Avaya Video Communications Systems User and Administrator Guide 43 Supported DVI I Input Resolutions Avaya systems support native 16 9 and 4 3 VGA and DVI I inputs The System Information page shows the actual DVI I input size The input selector shows a 16 9 or 4 3 window for the input depending on the aspect ratio Avaya systems support the following resolutions e 640 x 480 e 800 x 600 e 1024 x 768 e 1280 x 720 e 1280 x 768 e 1280 x 1024 NOTE These resolutions are supported only with a screen refresh rate set to 60 Hertz Hz on the device connected to the DVI I input The resolutions are sent natively to the far end for the primary or secondary video streams The resolutions may not exactly match because of H 264 or H 263 protocol resolution constraints Additional factors that may affect the actual resolution include the position of the video quality sliders and available bandwidth on the call Set the video quality sliders in Administrator Preferences Video Video Quality Following are the supported input resolutions and frame rates for video sent to the DVI I input from an HDMI source e 480p
61. ion Click Continue The Avaya system reboots and a dialog box indicates that the restore succeeded Identifying the System Change the system name dialing numbers and geographic location specified for the system in Administrator Preferences System Identification Setting System Date and Time Set the system time zone or manually set the date and time in Administrator Preferences System Date and Time Avaya Video Communications Systems User and Administrator Guide 62 Section 3 Preferences This section lists configuration preferences as they are grouped in the interface As you work with preferences consider the following e Administrators have access to all of the preferences users have access to a subset e Defaults for both users are the same e Changing a value in Administrator Preferences also changes the value in User Preferences Likewise changing a value in User Preferences changes the value in Administrator Preferences Access preferences as follows 1 From the main screen press to access the System Menu 2 Select Administrator Preferences or User Preferences and press OK 3 If prompted enter the password and press OK By default the administrator password is 1 2 3 4 and the user password is not set Calls Administrator Preferences Calls Default Value Available in User User Preferences Calls Preferences Outgoing Call Bandwidth Auto Incoming Call Ba
62. ist of IP addresses of other Avaya systems that it discovered The Avaya system creates an entry in its corporate directory for every system on the local subnet from which it received a response It then queries the list of other IP addresses that it received and the IP addresses that are stored in its own Redial list but only if those addresses are allowed by the filters that you specify in Auto Discovery Subnets and Auto Discovery Ignored Subnets By default the system replies and sends queries to other Avaya systems in the local subnet only 54 Avaya Video Communications Systems User and Administrator Guide 55 Configure Auto Discovery Subnets and Auto Discovery Ignored Subnets to enable the system to discover other Avaya systems outside the local subnet and share that information with other Avaya systems Specify subnet filters separated by spaces in Auto Discovery Subnets to identify the subnets where the Avaya system can send queries and replies By default the preference is empty and the system sends queries and replies to other Avaya systems on the local subnet only To exclude subnets from auto discovery specify subnet filters in Auto Discovery Ignored Subnets If a destination address does not match one of the filters in Auto Discovery Subnets or if it matches one of the filters in Auto Discovery Ignored Subnets the Avaya system does not query or reply to the Avaya system at that address For example configure Auto Discovery S
63. ith LifeSize Video Center in your environment Avaya video systems can initiate a recording to LifeSize Video Center By default the recording capability is disabled To enable recording complete these steps 1 On the Avaya video communications system navigate to Administrator Preferences Video Record and Stream 2 Set Recorder to Enabled 3 In Recorder Hostname enter the IP or DNS address of the recording and streaming server In most cases you can accept the default of Recorder Port set to 443 NOTE If your network uses NAT with port forwarding rules that remap port 443 between the video communications system and the server Recorder Port must reflect the remapped port number 4 To provide a default key to use for server authorization for all recordings from this system enter it in Recording Key If you leave this setting blank the system prompts users to enter a key for each recording 5 To record all calls set Auto Record to Enabled 6 In Default Recording Layout choose to record All Callers Near Video Only or Far Video Only NOTE A layout specified through the recording key on LifeSize Video Center overrides the Default Recording Layout set at the video system Directories Your Avaya system includes three directories local corporate and meetings Users can place calls from all directories and add entries to the local and meetings directories Read more at Working with Directories Disabling Ac
64. le entry When viewing the corporate directory click Export to export the entries in CSV format NOTE When importing and exporting directory entries from the web administration interface use a text editor that supports UTF 8 encoding to view or edit the data Double byte characters are not supported in directory entries imported using the web administration interface Avaya Video Communications Systems User and Administrator Guide 56 Locking the Interface To lock the interface and cameras set Administrator Preferences Telepresence Telepresence to Enabled During a call the user interface behaves as follows e Video from the call and the mute indicators appear e The navigation bar PIP windows caller ID information and call status messages do not appear Users interact with the system using an attached phone Additionally during a call users can do the following e Press OK on the remote control to show the Call Manager e Press to show call statistics e Press to change the layout e Press amp to choose video inputs e Use the numeric keys on the remote control play touch tones Change this behavior from the Call Manager NOTE To hide all user interface items while in a call enable Hide User Interface When the system is idle only the background image appears in the display To access the locked interface press OK and enter the administrator password Maintaining Your System Upg
65. lect the number on the submenu that you wish to dial for the meeting and press OK Select an entry from the Available Entries column for each participant that you wish to add to the meeting entry 5 Predefined hierarchy In the Hierarchy field enter the path for the entry s location in the hierarchy Hierarchies can be defined by location or department You must identify the full path separated by commas of a predefined hierarchy in which to add an entry before you leave the new entry screen If you leave the Hierarchy field empty the new entry is inserted at the top of the hierarchy if defined or grouped alphabetically Suppose your administrator defined a hierarchy by location where Home Office is the top of the hierarchy and Sales Office 1 and Sales Office 2 are at the next level below the Home Office To place an entry in Sales Office 2 the value for Hierarchy is Home Office Sales Office 2 6 Select Add Entry or Add Meeting and press OK Copying Removing and Editing Entries Copy remove or edit an entry by accessing the directory Q selecting the entry and pressing B Depending on the entry the following options may be available Copy to local When you access the corporate directory you can copy an entry to the local directory Remove Selecting this option removes the entry from the local or meetings directory Edit Modify values in the Edit Directory Entry or Edit Meeting Entry dialog box If necessary pres
66. ly HD Camera 2 Auto Exposure Full Frame X HD Camera 2 Brightness 0 X HD Camera 2 White Balance Auto X Camera Anti Flicker Auto X HD Camera 2 Color Temperature 0 X 71 Avaya Video Communications Systems User and Administrator Guide Administrator Preferences Diagnostics High Definition Camera 3 User Preferences Diagnostics High Definition Camera 3 Default Value Available in User Preferences Avaya 1050 Only HD Camera 3 Auto Exposure Full Frame X HD Camera 3 Brightness 0 X HD Camera 3 White Balance Auto X Camera Anti Flicker Auto X HD Camera 3 Color Temperature 0 X Administrator Preferences Diagnostics DVI I Input Default Value Available in User Preferences User Preferences Diagnostics DVI I Input DVI I Input Horizontal Position 50 x DVI I Input Vertical Position 50 X DVI I Input Coarse Tuning 50 X DVI I Input Fine Tuning 50 X DVI I Input Brightness 50 X DVI I Input Contrast 50 X DVI I Input Scaling 20 X Administrator Preferences Diagnostics Color Bars Default Value Available in User Preferences Color Bars Not configurable used to calibrate display 72 Avaya Video Communications Systems User and Administrator Guide Administrator Preferences Diagnostics Call Counters Value Available in User Preferences Since System Reset Total Calls Connected
67. n Layout 9 10 Presentation di sappears Far di Far di video call 1 sappears video call 2 sappears N di ear video sappears Far video call 3 Far video call 3 always appears full screen Layout 10 10 Presentation di sappears Far di Far di video call 1 sappears video call 2 sappears N di ear video sappears Near video Far di Far di video call 1 sappears video call 2 sappears Presentation Far video call 1 Far di video call 3 sappears Presentation di sappears Near video disappears Far video call 3 Far video call 2 17 Dual Display Screen Layouts To use the following dual display layouts set Administrator Preferences Appearance Layout Display 2 Layout to Presentations DVI I Input or Calls Presentations DVI I Input For details relating to VGA on Display 2 or using two displays with Avaya 1030 refer to the installation guide Two way Call Layouts 1 2 and 2 2 Far video Avaya Video Communications Systems User and Administrator Guide Layout 2 Far and near video swap positions Two way Call with Presentation Layouts 1 3 and 2 3 Far video Layout 2 Far and near video swap positions Layout 3 3 Far video et Near video ee
68. nable only one of these methods The system automatically disables the other method to prevent duplicate entries from appearing in the corporate directory The status enabled or disabled appears in Administrator Preferences Directory The connection status of the LDAP installation also appears on this page and on the System Information page Connection status can appear as one of the following values LDAP Connection Status Description Unregistered LDAP preferences are not configured Registered LDAP preferences are configured The last attempt by the Avaya system to contact the LDAP server and receive data was successful Unreachable LDAP preferences are configured but the LDAP hostname is invalid or the service does not exist Unauthorized LDAP preferences are configured but the username or password is invalid Invalid Syntax LDAP preferences are configured but the base Distinguished Name DN is invalid Failed LDAP preferences are configured but an unexpected failure occurred Configuring Auto Discovery Auto discovery enables Avaya systems on your network to pass address information to other Avaya systems automatically When an Avaya system joins a network by default it sends a broadcast packet to the local subnet to announce its presence Any Avaya system on the local subnet that receives the packet and has Auto Discovery set to Enabled replies by sending address information about itself and a l
69. name Hostname or IP address of the SIP proxy server No default SIP Registrar When enabled uses a SIP registrar server Disabled Registrar Hostname or IP address of the SIP registrar server No default Hostname SIP Signaling Preferred SIP signaling protocol To specify the signaling protocol a SIP Auto registrar must be enabled Signaling protocols are mutually exclusive that is enabling one disables the others Disabling the SIP registrar automatically sets the signaling protocol to Auto UDP Signaling UDP port number of the SIP configuration 5060 Port TCP Signaling TCP port number of the SIP configuration 5060 Port When you select Register and press OK icons in the status bar indicate the status of the registration process with the SIP server The yellow SIP icon SIP appears when your Avaya system is trying to register with the SIP server If the registration fails the red SIP icon E appears NOTE The system reboots if you change the signaling port or enable or disable signaling 44 Avaya Video Communications Systems User and Administrator Guide Configuring Audio Behaviors Adjust audio behaviors in Administrator Preferences Audio by Configuring Audio Input Selecting Audio Output and Adjusting Audio Volume Additional audio settings include Microphone status The Active Microphone field on the System Information page shows which device is functioning as the active microphone When the value is None Q
70. nce General Preference Description Default Value Company Logo Choose None to hide the Avaya logo in the user interface and screen saver Default The Default option shows the logo Clear Last Number When enabled clears the last number manually dialed from the main Disabled Dialed screen Avaya Video Communications Systems User and Administrator Guide 40 Custom Backgrounds Manage the system s background from the user interface and the web administration interface Specifying a Background Color 1 Navigate to Administrator Preferences Appearance Backgrounds 2 Set Background Image to None 3 Set Display Background Color to the desired color Adding a Custom Background Image You can add or remove custom background images only from the web administration interface 1 Open a browser and enter the system s IP address to log into the web administration interface 2 Access Preferences Appearance Backgrounds 3 Click Add and browse to the image file Images must be 1280 x 720 JPGs with unique display names 4 To apply the new image select it and click the desired display Choosing a Background Color from the Interface You can choose a custom background color only from the web administration interface 1 Open a browser and enter the system s IP address to log into the web administration interface 2 Access Preferences Appearance Backgrounds 3 Click the color swatch next to
71. nceller and noise reducer are active when one of the following is the active microphone e Microphone In e Camera 1 on Avaya 1050 or Avaya 1040 e Line In The built in acoustic echo canceller automatically attempts to adjust audio volume for optimum levels An audio meter appears below Active Microphone Volume The audio meter follows the digital signal processing Automatic Gain Control AGC and volume and tone controls on the transmitted voice path as depicted in the following illustration Avaya Video Conference Phone 1000 a Transmitted Voice Audio Volume and DSP AGC Line In O A gt AID Tone Control Echo Canceller p Avaya O AID Audio Meter Video MicPod Other Digital Inputs Avaya Video Communications Systems User and Administrator Guide 48 The dotted line illustrates the audio path when Microphone In No AEC or Line In No AEC is selected as the active microphone These values are useful for setting up system gains but should never be used during calls unless the installation includes audio inputs with external AEC Echo may occur if no AEC is employed If you choose the Avaya phone as the active microphone Active Microphone Volume is not available The Avaya phone microphones adjust volume automatically The voice stream bypasses all processing in the Avaya system including the volume and tone controls and is fed directly into the transmitted voice path The audio meter
72. ndwidth Auto Outgoing Total Bandwidth Auto Incoming Total Bandwidth Auto Auto Bandwidth Enabled Maximum Call Time 8 hours Maximum Redial Entries 10 X Dominant Speaker Icon Enabled Auto Answer Disabled X Auto Answer Mute Enabled X Auto Answer Multiway Call Enabled X Admission Control Enabled Audio Avaya Video Communications Systems User and Administrator Guide Administrator Preferences Audio User Preferences Audio Default Value Available in User Preferences Audio Codec Order N A 1 AAC LC 2 G 722 1C licensed from Polycom 48 kb s 3 G722 1C licensed from Polycom 32 kb s 4 G722 1C licensed from Polycom 24 kb s 5 G722 1 licensed from Polycom 24 kb s 6 G722 7 G729 8 G728 9 G711 u Law 10 G 711 A Law Active Microphone Auto Active Microphone Volume 5 X Avaya 1030 Only 5 X Line In Volume Avaya 1050 and Avaya 1040 Only 5 X Line In 1 Volume Avaya 1050 and Avaya 1040 Only Any Input Line In 1 Association Avaya 1050 and Avaya 1040 Only 5 X Line In 2 Volume Avaya 1050 and Avaya 1040 Only Any Input Line In 2 Association Primary Audio Output Test Off Audio Mute All Inputs Video Call Audio Output HD Out Voice Call Audio Output Phone Line Out Treble 0 dB X Line Out Bass 0 dB X Ring Tone Volume 5 X DTMF Tone Volume 5 X Status Tone Volume 5 X 63 Avaya Video Communications Systems User
73. nect the audio from the attached HD device to the line in port on the back of the codec Balancing Primary and Presentation Video Bandwidth For video images sent to the far side during a presentation you can allocate bandwidth to the primary and presentation video input streams as percentages of the total available bit rate for the video streams Select the percentage in Administrator Preferences Video Video Quality Video Bandwidth Balance NOTE Adjust this preference before placing a call Adjusting this preference during a call has no effect The first percentage in each option applies to the primary video input stream typically the high definition camera The second percentage applies to the presentation video input stream typically a laptop connected to the codec The system allocates the bandwidth based on the selected option only when the system sends video images during a presentation Consider allotting a larger percentage to the presentation video input stream when the presentation video input includes motion Examples include a slide show that includes several animations or video input from a DVD player Avaya Video Communications Systems User and Administrator Guide 51 Adaptive Motion Control Adaptive motion control minimizes video problems caused by minor packet loss and improves video reproduction For packet loss of 5 or less this feature eliminates or greatly reduces video artifacts This feature is enabled by
74. ng on the remote control The following options are available Save Adds the entry to the local directory Remove Removes the entry from the REDIAL list Lock Prevents the entry from being removed after the maximum number of entries in the list has been reached The lock symbol appears next to the name in the entry when the entry is selected Locking an entry does not prevent it from being removed from the list manually Adjust the maximum number of entries in the REDIAL list by setting User Preferences Calls Maximum Redial Entries Choosing None removes entries from the REDIAL list and prevents new entries from appearing on the list Creating a Recording With LifeSize Video Center configured in your environment you may initiate a recording in and out of a call Read more in the LifeSize Video Center Administrator Guide NOTE In call recording is disabled if you are in an audio only call 1 Out of Call Recording Only From the main screen press O 2 Press 3 If prompted enter a valid recording key If successful the recording begins and the recording icon appears 4 To end the recording press Q If in a call ending the call also ends the recording Avaya Video Communications Systems User and Administrator Guide Advanced Camera Functions Configuring Camera Presets A camera preset is a predefined camera position that is associated with a numeric key on the remote control Camera p
75. nter and press OK Video Calls Only Press OK to exit the field Maximum video Set the maximum bandwidth for video calls by navigating to the list next to the entry box for bandwidth numbers and pressing OK Use the arrow keys to select a maximum bandwidth for the call and then press OK Placing a Call from the REDIAL List To place a call from the REDIAL list on the main screen use the arrow keys on the remote control to select an entry and press OK The REDIAL list stores up to 15 recently dialed numbers The last call placed always appears at the top of the list Unless it is locked the oldest entry in the list is automatically removed when the system receives a call after the maximum number of entries has been reached Each entry includes the name of the party called and an icon that indicates whether the number is a voice 4 or video i number If the system receives a call but does not answer it the call appears in the REDIAL list as a missed call The symbol appears next to the name in the entry Adjust the maximum number of entries in the REDIAL list in User Preferences Calls Maximum Redial Entries You can also remove or lock entries and add entries from the REDIAL list to the local directory Read more at Managing the REDIAL List Avaya Video Communications Systems User and Administrator Guide Including Multiple Sites in Calls If your system is hosting a conference call and all callers are connecting t
76. o your system add participants to an existing call at any time 1 Press to return to the main screen to add a new caller 2 Do one of the following Select a number from the REDIAL list and press OK An orange LED indicator appears in the REDIAL list to the left of the voice or video numbers currently in a call Select a number from the directory Refer to Placing a Call from the Directory Dial a number using the Voice Call or Video Call selections Refer to Dialing a Number from the Main Screen Press the add key on the phone keypad and enter the new number Next press the voice key or the video key on the phone keypad depending on the type of call you are placing Initiating a Presentation Avaya systems include support for sharing data from the presentation input which is typically a personal computer connected to the codec while simultaneously showing video from the primary input By default support for presentations is enabled During a call a presentation starts automatically if you connect a video input device other than a camera for example a laptop to a video input on the codec The presentation stops automatically if the video input device is disconnected from the system If support for presentations is enabled but a presentation does not start automatically follow these steps to start or stop a presentation manually 1 Press m to start the presentation The far end can also start a presentation wh
77. od select a hierarchy in the Browse column to locate an entry To move down one level in Browse press OK To move up one level press Q Use the Q and Q buttons to move up or down a page of entries when an entry is selected 29 Avaya Video Communications Systems User and Administrator Guide Adding an Entry to the Local or Meetings Directory Create up to 1000 entries in the local directory and 100 entries in the meetings directory 1 From the main screen press to access the directory Using the arrow keys select the Local or Meetings directory 2 3 Select Add New Entry and press OK 4 Do one of the following Local directory Use the arrow keys to select fields in the New Directory Entry screen Press OK to enter a value in a selected field Enter a system name video and voice numbers and IP address or ISDN numbers NOTE If necessary press Q to change the method of text entry for text fields or press Q to access the keyboard After entering a value hide the keyboard if you used it to enter the value and press OK to exit the field Meetings directory Select Meeting Name and press OK Enter a name for the meeting Select the directory Local Corporate or Both from which you wish to choose entries to add to the meeting In the Available Entries column select an entry to add to the Participants column and press OK If the entry has more than one number a submenu that contains each number appears Se
78. ograms in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User
79. olution The default value 10 favors motion Consider adjusting this preference if bandwidth is limited If you are sending a presentation select the priority for the quality of the presentation video in Administrator Preferences Video Video Quality Presentation Video Sharpness The default value 10 favors sharpness Typically presentation data that includes a spread sheet or slide show does not include motion When you favor motion for presentation video by selecting a smaller number for this preference the system sends the video at a higher frame rate and a lower resolution Adjusting Video Encoder Quality Adjust the quality of the video image sent to the far end during a call by specifying a relative lower or higher resolution in Administrator Preferences Video Video Quality Video Encoder Quality Moving the slider to the right improves the quality of the video image Adjusting the MTU of Video Packets Video packets that exceed the maximum transmission unit MTU size for any router or segment along the network path may be fragmented or dropped This results in poor quality video at the receiving device Set the MTU of video packets that your Avaya system sends in Administrator Preferences Video Video Quality Video MTU The default value is 1440 bytes The allowed range is 900 1500 bytes Avaya Video Communications Systems User and Administrator Guide 53 Configuring Avaya Video Communications Systems to Record W
80. on shows the number of voice call participants Avaya Video Communications Systems User and Administrator Guide By default the system information status bar and navigation bar are hidden after a call has been connected for 10 seconds These items reappear after interaction with the system Adjust the fade out interval in User Preferences Appearance Fade Out Timeout To hide or show user interface elements during a call press Q Dialing a Number with the Avaya Video Conference Phone 1000 When the Avaya phone is connected to your video system use the keys on the phone keypad to dial a voice or video call To place a call press the voice or video key and enter the number using the numeric keys Dialing a Number from the Main Screen 1 Use the arrow keys on the remote control to select Video Call or Voice Call and press OK 2 Enter the number you wish to call The last number entered appears by default Press m to delete the number 3 Press call Additional options Edit options Before placing the call you may edit the number as follows e Press m to delete a character e Press Q to change the text entry method By default text entry is numeric and 123 appears at the bottom of the screen To enter a hostname such as meetingroom company com select the abc option e Press to display the keyboard from which you can enter alphanumeric characters Use the arrow keys to navigate to the character you wish to e
81. on matches the speed and duplex configured on your network switch Read more at Specifying Network Speed The system shows the date and time automatically with DHCP enabled or when you specify the hostname or IP address of an NTP server Read more at Specifying an NTP Server Audio By default the system detects attached audio input devices and selects the active microphone To adjust audio preferences refer to the following e Selecting the Active Microphone e Adjusting the Active Microphone Volume e Selecting Audio Output e Testing primary audio output NOTE After initial configuration manage these preferences from the main interface or through the web administration interface Read more at Managing Your System Administrator and User Passwords Change the user and administrator passwords during initial configuration or in Administrator Preferences Security Passwords Passwords can be up to 16 characters in length and contain any combination of the numbers 0 9 and the symbols star and pound The default administrator password is 1 2 3 4 Avaya recommends that you protect the administrator preferences with a secure password Set a user password to control access to User Preferences screens By default the user password is not set If you set a user password you can also access the User Preferences screens with the administrator password 32 Avaya Video Communications Systems User and Administrato
82. ore or during a call The system resets to the defaults when the call terminates to ensure that the default input is always selected when a call starts If you choose Manual for these preferences the user interface shows the last selected input and does not automatically change the inputs If you choose Auto for Default Presentation Input the system chooses the device connected to the VGA or DVI I input on the codec If you choose Auto for Default Primary Input the system chooses a default input device in the following order Avaya Model Input Priority Avaya 1030 HD Input 1 Avaya 1050 1 HD Input 1 if connected to any Avaya PTZ camera Avaya 1040 2 Avaya 1050 only HD Input 2 if connected to any Avaya PTZ camera 3 HD Camera 1 if Avaya Video Camera 100 is connected to the port labeled System Camera Only 4 HD Input 1 if connected to a device other than any Avaya PTZ camera Configuring HD In and DVI I In If your Avaya system has one or more HD inputs or a DVI I input on the codec you may need to adjust the HD Input Type and DVI I Input Type preferences in Administrator Preferences Video Video Control The default option Auto works with most devices If no video image or a solid colored image appears from the HD device attached to the HD input on the codec choose the DVI option for this preference Choosing the DVI option forces the Avaya system to use only DVI video and ignore any audio input Instead con
83. ors can enable this feature If you are using digital zoom with Avaya Video Camera 200 consider the following e Avaya Video Camera 200 must be connected to the codec through firewire not HDMI e Digital zoom is available with Avaya Video Camera 200 only after the camera s longest focal length with optical zoom has been reached e Camera presets are not supported with Avaya Video Camera 200 while using digital zoom Using a camera preset while in digital zoom returns the camera to optical zoom NOTE Image quality may degrade when using digital zoom To use digital zoom do the following 1 Ensure that the camera is selected as the primary video input Read more at Changing Video Inputs 2 Select the camera you wish to control by pressing near far During a call the near camera is selected by default An orange and white camera icon appears in the near video image when the user interface is visible and the near end camera is selected 3 Depending on the camera you are using do one of the following Avaya Video Camera 100 Press the zoom in button on the remote control to obtain a closer view of the near end video image Avaya Video Camera 200 Press and hold the zoom in button on the remote control until you reach the longest focal length with the camera s optical zoom Release the zoom in button Press the zoom in button again to use digital zoom 4 Use the zoom out button to view the image from farther aw
84. orts and is configured to show video only from the participant currently speaking or from the last speaker if your site is the current speaker Select Hang Up and press OK to hang up the call If you ignore the dialog box the system accepts the call Call Preference Description Default Value Auto Answer If set to Disabled you must manually answer or ignore incoming calls Disabled Auto Answer If set to Enabled and Auto Answer is set to Enabled the system is muted when Enabled Mute a call connects Auto Answer If set to Enabled the system automatically answers incoming calls after the first Enabled Enabling Do Not Disturb During Calls Enable the do not disturb feature from any call screen during a call as follows 1 Press OK on the remote control to display the Call Manager 2 Use the arrow keys to navigate to Do Not Disturb 3 Press OK If you receive an incoming call during a call and Auto Answer Multiway Call is set to Disabled you can choose Do Not Disturb which ignores the incoming call and prevents other calls from interrupting for the duration of the call The caller hears a busy signal Calls missed while the do not disturb feature is enabled appear in the REDIAL list on the main screen Avaya Video Communications Systems User and Administrator Guide Using System Do Not Disturb Enable the system do not disturb feature to show only the background image of the main screen with the status and navigation bars
85. pan tilt or Zoom a camera that has these capabilities ensure that the remote control contains three AAA batteries that are in good working condition Verify that no objects are obstructing the sensor on the front of the camera and that the LED on the front of the camera flashes bright blue when you use the remote control to perform a task If the camera does not display video ensure that the camera is connected to the Avaya system with a camera cable to the appropriate camera input or contact your administrator Also ensure that the primary input is set to the high definition camera as described in Changing Video Inputs Verify that the blue LED on the front of the camera is lit which indicates that power is active and reboot the system if necessary to verify that the camera turns on To reboot the system access User Preferences Diagnostics System Reboot If a system reboot does not resolve the problem and Avaya Video Camera 200 is connected to the system you may need to reapply power to Avaya Video Camera 200 Contact your administrator for assistance Read more at Using Camera Diagnostic Preferences DVI I Input Issues Adjust the horizontal and vertical positioning brightness and contrast of DVI I input from a device connected to the DVI I input lt 4 on the Avaya codec Typically this input device is a laptop or personal computer that is used to send data during a presentation You can also perform coarse or fine tuning of the clock
86. r Guide Managing Your System Remote control To configure your Avaya system with the remote control follow these steps 1 From the main screen press to access the System Menu 2 Select Administrator Preferences and press OK 3 Enter the administrator password by default 1 2 3 4 and press OK If you enter an incorrect password press to clear the error message Browser To configure your Avaya system from a web browser you must have Adobe Flash Player installed and configured on your web browser 1 Open a web browser and enter the IP address of the Avaya system The IP address of the system appears at the top of the main screen 2 Enter the administrator password and click Submit This is a secure Internet connection and you may receive an unknown certificate warning By default remote access to an Avaya system through a web browser is enabled To disable remote access through a web browser set Administrator Preferences Security General HTTP to Disabled Avaya Video Conferencing Manager With Avaya Video Conferencing Manager administrators can manage video systems across the enterprise Avaya Video Conferencing Manager features include resource scheduling monitoring reporting and remote upgrading Viewing Recent Configuration Changes To quickly access a preference that has been recently changed navigate to Administrator Preferences Recent Preferences that have dependencie
87. rading System Software This section describes how to apply software updates to your system Use the same process to downgrade your system to a previous version Before performing an upgrade or downgrade consider saving your configuration Read more at Saving and Restoring a System Configuration NOTE After performing a downgrade you must reset the system to factory defaults Avaya Video Communications Systems User and Administrator Guide 57 Before you upgrade your Avaya system software ensure that the system meets the following prerequisites All cameras and LifeSize SDI Adapters that you intend to use with the system are properly connected to the codec Cameras and LifeSize SDI Adapters not connected to an Avaya system before an upgrade may not function properly after an upgrade NOTE Audio levels for the active microphone volume and line in volume preferences were recalibrated in version 4 1 1 If you are upgrading from a previous release Avaya recommends that you check these levels after performing the upgrade To upgrade the software for your system follow these steps 10 Download the upgrade to a local directory on your system Access the web administration interface by entering the IP address of your system in a supported web browser and logging in Click the Maintenance tab Click System Upgrade If your upgrade requires you to reset the system to the original default settings select Reset to Default S
88. rect verify that the display cable is properly connected to the display Missing Input If you did not connect all possible video inputs the input selection dialog shows a black image by default Connect the necessary input or choose a different input as described in Changing Video Inputs Poor Quality Far End Video During a call the Avaya system automatically selects the best video algorithm for the video source and capabilities of the remote system If you experience poor motion handling or visible tiling in the far end picture during a video call contact your administrator Audio Issues An Avaya system automatically selects the best audio algorithm for the call rate and the remote system s capabilities The following issues are related to the audio quality Absent Dial Tone If you do not receive a dial tone after pressing or on the Avaya phone to initiate a call ensure that the line out is securely connected An absent dial tone may also result from an unavailable analog phone line connection Problematic Sound Quality If the far side is hearing an echo or distortion the microphone connected to your Avaya system may be too close to the speakers Repositioning the microphone may solve this problem The LEDs on the Avaya phone flash blue to indicate an incoming call If you are unable to hear the phone ring when an incoming call arrives adjust the volume using the up and down volume key If you still experience audio pro
89. ree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE http support avaya com Licenselnfo ARE APPLIC
90. resets enable you to quickly change the position of the near end camera during a call by pressing a single key on the remote control instead of using the arrow and zoom keys Far end participants see the video image without the delay that is associated with using more than one key to position the camera You can save nine presets through the remote control When presets are available for use icons for the numeric keys 0 through 9 followed by the word Presets appear in the navigation bar Configure and use presets in the Primary Input and Presentation Input screens before placing a call as follows 1 Press near far to select the near end camera and then adjust its position 2 Press and hold a numeric key 1 through 9 on the remote control until Preset x saved appears above the status bar The current position of the camera is associated with the numeric key If you choose a numeric key that already has a preset configured it is overwritten If an existing preset associated with the key is locked Preset x locked appears The 0 key when used as a preset always moves the selected camera to the default position and cannot be overwritten 3 To test the preset use the arrow keys to move the camera to a different position and press the numeric key associated with the preset to move the camera to the preset position Preset x appears above the status bar Using Camera Presets During a Call 1 2 If not already selected press near far
91. s O to change the method of text entry for text fields 30 Avaya Video Communications Systems User and Administrator Guide Section 2 Configuring Avaya Video Communications Systems This section describes how to administer your Avaya video communications system Initial configuration At installation your Avaya system prompts you to configure basic required settings Initial configuration screens also appear after you restore the system to default settings Read more at Initial Configuration Passwords Manage user and administrator passwords Read more at Administrator and User Passwords System management Learn more at Managing Your System Network Configure network preferences Read more at Configuring Network Usage Appearance Configure video layout and display preferences Read more at Configuring Appearance Calls Manage call bandwidth and set a maximum call time Read more at Configuring Call Preferences Communications Control the protocols the system uses during calls Read more at Configuring Communications Preferences Audio Select the active microphone and adjust audio input and output Read more at Configuring Audio Behaviors Video Control cameras and video quality Read more at Configuring Video Behaviors Directories Manage the local corporate and meetings directories Read more at Directories Interface lock Lock the interface and cameras Read more at
92. s on other preference settings such as SIP server preferences may not appear in Recent NOTE Upgrading the system software removes all preferences from Recent Configuring Network Usage Configure preferences that affect how your Avaya system functions with other servers and devices on your local network in Administrator Preferences Network General As you configure network preferences consider the following e Changing the option for a preference in Administrator Preferences Network takes effect only after you navigate to a different screen e An Avaya video communications system cannot detect a change to its IP address if the change is due to a change in networks from a wiring closet or though software such as a change to a router configuration Reboot the Avaya system if the DNS changes 33 Avaya Video Communications Systems User and Administrator Guide 34 Specifying a Locally Configured IP Address Dynamic Host Configuration Protocol DHCP is used to dynamically allocate and assign IP addresses DHCP allows you to move network devices from one subnet to another without administrative attention You can choose to enable DHCP if a DHCP server is present If you disable DHCP you must enter the following IP address Locally configured IP address if not assigned by a DHCP server subnet mask Used to partition the IP address into a network and host identifier gateway IP address of the default gateway
93. shows the level of the transmitted voice in decibels dB root mean square RMS below digital full scale DFS The meter is accurate to 1 dB The maximum level is 0 dB Levels below 50 dB do not appear and indicate a very quiet or inactive input Typical levels during a call peak around 28 to 22 dB DFS The AEC and AGC attempt to keep the RMS transmit level below 20 dB DFS The following images show what appears in an audio meter at various levels very quiet or inactive input below 50 dB no bars 20 db DFS level last green bar 10 db DFS level last yellow bar 0 db DFS level maximum possible level first red bar is 9 dB typical transmit voice level in a call Avaya 1050 and Avaya 1040 Only When setting Active Microphone Volume for Avaya Video MicPod 1000 or Avaya Video Camera 100 place someone in a common place for a call and ask them to speak at a normal volume facing the active microphone Use the audio meter to visually verify that the transmit level peaks in the desired 28 to 22 dB range Avaya recommends a volume setting of 5 to 8 for Active Microphone Volume for most Avaya Video MicPod 1000 applications Avaya 1050 and Avaya 1040 Only Avaya recommends a volume setting of 5 to 10 for Active Microphone Volume for most Avaya Video Camera 100 applications If you set Active Microphone Volume to a line in option when using an external mixer or amplified microphone follow these steps 1 Select Line in
94. t Using Avaya Video Communications Systems Configuring Describes how to administer the system Administrator functionality is password protected Read more at Configuring Avaya Video Communications Systems Preferences Lists configuration preferences and their default values Read more at Preferences Troubleshooting Describes symptoms possible causes and potential solutions to issues you may encounter with your system Read more at Troubleshooting Avaya Video Communications Systems User and Administrator Guide Section 1 Using Avaya Video Communications Systems Getting Started When your Avaya system is idle a screen saver appears or the screen is black An incoming call or pressing any button on the remote control automatically activates the system Point the remote control at the IR receiver typically located on the camera or the codec not the screen to activate the system The navigation bar at the bottom of your Avaya system s main screen contains icons that correspond to buttons on the remote control As you use the arrow keys on the remote control to navigate to different parts of the screen the icons change depending on available actions Use the remote control to perform the following tasks Placing answering From the main screen select Video Call or Voice Call and press OK Enter the number and ending a call and press to place a call Press OK to answer a call and amp to end a
95. t the system to default settings using the alternate software image installed on the system Typically the alternate software image is the version that the system used before the last software upgrade NOTE You can use the reset button without removing power to the system Press and hold the reset button The blue LED on the front of the codec changes color or behavior approximately every five seconds until the LED turns solid blue The following table indicates the sequence of color and behavior changes of the LED and the corresponding system behavior when you release the reset button When the LED is This Color Release the Reset Button to Get This Result blue and red The system reboots without changes to the configuration NOTE The LED may remain in this state for more than 5 seconds Depending on your viewing angle the LED may appear purple solid red The system reboots without changes to the configuration flashing blue longer duration on than off The system reboots and resets preferences to default settings flashing blue shorter duration on than off The system reboots using the alternate software image installed on the system and resets preferences to default settings solid blue The system reboots without changes to the configuration Avaya Video Communications Systems User and Administrator Guide Rebooting the System The system reboots when you do any of the following Re
96. tate Browse for the upgrade file you downloaded in step 1 Click Upgrade NOTE If calls are connected to the system a dialog box prompts you to continue or cancel the upgrade Click Yes to continue with the upgrade and disconnect the active calls The upgrade may take several minutes Do not disrupt the upgrade process During an upgrade a status screen appears users cannot cancel the screen and the system rejects incoming calls A system upgrade status message appears when the upgrade is complete Close the status and the administrator configuration windows If you selected Reset to Default State in step 5 you must reconfigure your system Read more at Initial Configuration To access all web administration options after an upgrade or downgrade close your web browser clear the browser cache and reopen your web browser Troubleshooting Upgrade Failures Avaya Video Communications Systems User and Administrator Guide If attempts to upgrade software for your Avaya system fail follow these steps 1 Ensure you have a valid upgrade image Reboot the system 2 3 Attempt the upgrade again 4 If a second attempt fails note the error code returned Upgrade Error Codes Code Problem Description 1 Internal error The system is missing critical files 2 Switch to upgrade failed The command to set the active partition failed 3 Write failed A write failure occurred w
97. the current background for the display 4 Use the eye dropper P to choose a color from the web administration interface 5 Click the display to apply the color Defining a Custom Color You can define a custom color only from the web administration interface 1 Open a browser and enter the system s IP address to log into the web administration interface 2 Access Preferences Appearance Backgrounds 3 Click the color wheel to access the color editor 4 Specify a custom color by supplying RGB values or a hexadecimal value or choose a predefined color by clicking a color swatch from the color editor o Click Save Changes 6 Click the display to apply the color Avaya Video Communications Systems User and Administrator Guide 41 Configuring Call Preferences All users can set auto answer options for calls and specify the maximum number of entries to appear in the REDIAL list Read more at Automatically Answering Calls and Managing the REDIAL List Administrators configure additional call preferences in Administrator Preferences Calls Managing Bandwidth Specify the maximum bandwidth that an outgoing or incoming call uses by setting Outgoing Call Bandwidth or Incoming Call Bandwidth in Administrator Preferences Calls The value for Outgoing Call Bandwidth becomes the maximum value that users can choose from the dropdown menu when manually placing a call from the main page or when specifying a bandwidth in a dire
98. ts in a call by default the video image from a fifth or greater far end participant appears in the display only when that participant becomes the current speaker and replaces the video image of the earliest of the last three far end speakers Last Speaker Layout Option If an administrator configured the system to show video only from the last speaker in the call only the video image from the participant who is currently speaking appears If a participant at your site is currently speaking video from the last speaker appears in your display Layout Control in Multiway Calls If your Avaya system is a participant in a multiway call with another Avaya system that is hosting the call you can manage the layout of video from all participants in the call In this case the same number and type of screen layouts that are available to the Avaya system hosting the call are available to you for selection Single Display Screen Layouts Two way Call Layouts 1 3 and 2 3 Far video Layout 2 3 Far and near video swap positions Near video disappears Two way Call with Presentation Layout 1 7 Presentation Layout 3 7 Far video Near video Near video Far video Presentation Layout 5 7 Far video Presentation disappears Near video disappears Avaya Video Communications Systems User and Administrator Guide Layout 3 3
99. u wish to end and press OK Avaya phone Press the video or voice key NOTE If your Avaya system is participating in a multiway video call hosted by another Avaya system all visible callers appear in the Call Manager rather than only the system hosting the call You can hang up only your connection to the system hosting the call Managing Video Layouts Avaya Video Communications Systems User and Administrator Guide 10 To change the screen layout of near and far end video images press CE at any time during a call The number of the selected screen layout x and the total number of available screen layouts y appear in the center of the screen above the status bar as x y The total number of available screen layouts depends on the number of connected callers whether a single display or a dual display is used and whether a presentation is being viewed Screen layouts appear as one of the following types Far end video Near video disappears Far end video Near video Presentation Far end video Near video A far end participant or your site the near end appears as the largest video image The example illustrates a two way call on a single display The far end is the largest video image All video images from all participants are the same size A presentation appears as the largest video image when a presentation is in pro
100. ubnets to include a large subnet and Auto Discovery Ignored Subnets to exclude a subset of the subnet Consider a network that has several subnets with the IP address 10 and a slow network connection to devices that have a 10 85 address If you enter 10 in Auto Discovery Subnets and 10 85 in Auto Discovery Ignored Subnets the Avaya system queries and replies to all Avaya systems that have a 10 address except those that have a 10 85 address If you set Auto Discovery to Disabled the Avaya system does not send a broadcast message to the local subnet and cannot discover or be discovered by other Avaya systems Reading from an LDAP Server When you enable and configure LDAP preferences to populate the corporate directory you specify the hostname login and query parameters and the refresh interval for reading data from a preconfigured LDAP server Avaya recommends that you use an LDAP server configured with an H 350 compliant schema Managing Directories from the Web Administration Interface Advanced usage of the directory is available only from the web administration interface On the Directory tab click the name of the directory you wish to access List All retrieves the current directory data Use Search to locate a specific entry in the directory When viewing the local or meetings directory click Clear All to delete all entries Import to add multiple entries Export to export the entries in CSV format and Add New to add a sing
101. ultiway calls in Administrator Preferences Appearance Layout If Multiway Call Layout is set to the default of Al Callers video from up to four participants appears the last three far end speakers and the near end participant The video image from an additional far end participant who joins the call appears in the display only when that participant becomes the current speaker and replaces the video image of the earliest far end speaker Avaya 1050 as MCU With Multiway Call Layout set to Last Speaker the system transmits video only from the current speaker to all participants in the conference and transmits the video from the last speaker to the participant who is currently speaking You must enable this feature before placing or receiving the first call in the conference NOTE Last Speaker is supported with H 460 calls only 38 Avaya Video Communications Systems User and Administrator Guide 39 You cannot change Multiway Call Layout during a call Avaya recommends that Multiway Call Layout is set to All Callers when you are not using the system as the MCU in a call NOTE With Multiway Call Layout set to Last Speaker virtual multiway is not supported Virtual multiway allows Avaya systems in a call hosted by another Avaya system to manage video in the call as the host including managing layouts controlling the far end camera and viewing call information Read more at Virtual Multiway Display Preferences Specify
102. uration file and then click Save Restoring a System Configuration NOTE Ensure that a saved configuration file exists before performing a restore If you chose not to save passwords when you saved the configuration file passwords appear in the file as tokens surrounded by characters and FIX precedes the command in the configuration file for example FIX set admin password Password t If you wish to replace these tokens with passwords before using the file to restore a system delete FIX and replace token with the password If you do not edit these lines error 09 invalid command appears in the command output when you restore the system the FIX lines are ignored and values previously set for the passwords remain unchanged Hang up all calls connected to the system If calls are connected when you perform a restore a dialog box prompts you to continue or cancel the restore If you continue the system restore process terminates the calls In the web administration interface navigate to Preferences System System Reset Click System Restore If an error dialog box appears examine the errors You may wish to copy and paste the errors into a text editing program for analysis and troubleshooting Errors due to the presence of FIX lines identify commands with token passwords that were not manually edited Other errors may indicate a problem with restoring a specified preference or restoring the entire configurat

Avaya 1030/1040/1050 Administrator's Guide

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