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Avaya 1010 and 1020 Administrator's Guide

1. Before you upgrade your Avaya system software ensure that the system meets the following prerequisite e The camera you intend to use with the system is properly connected to the codec A camera not connected to an Avaya system before an upgrade may not function properly after an upgrade To upgrade the software for your system follow these steps 1 Download the upgrade to a local directory on your system 2 Access the web administration interface by entering the IP address of your system in a supported web browser and logging in 3 Click the Maintenance tab 4 Click System Upgrade 5 If your upgrade requires you to reset the system to the original default settings select Reset to Default State 6 Browse for the upgrade file you downloaded in step 1 7 Click Upgrade NOTE If calls are connected to the system a dialog box prompts you to continue or cancel the upgrade Click Yes to continue with the upgrade and disconnect the active calls The upgrade may take several minutes Do not disrupt the upgrade process During an upgrade a status screen appears users cannot cancel the screen and the system rejects incoming calls 8 A system upgrade status message appears when the upgrade is complete Close the status and the administrator configuration windows 9 If you selected Reset to Default State in step 5 you must reconfigure your system Read more at Initial Configuration 10 To access all web adminis
2. Two way Call Layouts 1 2 and 2 3 Layout 3 3 rane Far video Near video Layout 2 3 Far and near video i swap positions Near video disappears Two way Call with Presentation Layouts 1 6 and 2 6 Layout 3 6 P tati ee Presentation Near video Layout 2 6 Presentation and near video swap positions Near video disappears Layouts 4 6 and 5 6 Layout 6 6 pea Far video Near video Layout 5 6 Far and near video f swap positions Near video disappears Controlling a Far End Camera Control a far end PTZ camera during a video conference in the same way you control a near end PTZ camera if the far end camera is enabled properly Avaya Video Camera 100 does not support camera control During a video call a camera icon appears in the video image of the participant whose camera you are controlling An orange camera icon indicates control of the primary near input A blue camera icon 2 in a far end video image indicates control of the far end camera By default the near camera is selected Avaya 1010 and 1020 User and Administrator Guide Selecting a Far End Camera Do the following from any call screen 1 Press the near far camera button The blue camera icon appears in the far end video image in the call 2 If more than one video participant is connected continue to press O until appears in the far end video image of the participant whose camera you wish to control 3 Use the arrow and zoom
3. AVAYA Avaya 1010 and1020 User and Administrator Guide May 2011 Avaya 1010 and 1020 User and Administrator Guide Welcome to Avaya Video Conferencing Systems This guide explains how to administer locally configure and use the Avaya 1010 and 1020 video conferencing systems For information about administering Avaya 1030 1040 and Avaya 1050 video conferencing systems refer to the Avaya Video Conferencing Systems User and Administrator Guide for those systems For information about how to install and physically connect an Avaya video conferencing system refer to the installation guide for your Avaya video conferencing system model Avaya 1010 and 1020 video conferencing systems connect to Avaya Aura Session Manager Refer to Administering Avaya Aura Communication Manager for Avaya Aura Session Manager for details about how to administer these video systems on Avaya Aura Session Manager Related documentation is available from the documentation CD included with the product and from support avaya com Release Notes technical notes and technical reference publications are available from support avaya com NOTE Note Avaya 1010 and 1020 video conferencing systems are not administrable on H 323 video gatekeepers This guide is divided into four sections Use the following table to navigate the content Using Describes how to place and manage calls start a presentation and create a recording Read more at Using Avaya
4. LDAP Connection Status Description Unregistered LDAP preferences are not configured Registered LDAP preferences are configured The last attempt by the Avaya system to contact the LDAP server and receive data was successful Unreachable LDAP preferences are configured but the LDAP hostname is invalid or the service does not exist Avaya 1010 and 1020 User and Administrator Guide 27 LDAP Connection Status Description Unauthorized LDAP preferences are configured but the username or password is invalid Invalid Syntax LDAP preferences are configured but the base Distinguished Name DN is invalid Failed LDAP preferences are configured but an unexpected failure occurred Configuring Auto Discovery Auto discovery enables Avaya systems on your network to pass address information to other Avaya systems automatically When an Avaya system joins a network by default it sends a broadcast packet to the local subnet to announce its presence Any Avaya system on the local subnet that receives the packet and has Auto Discovery set to Enabled replies by sending address information about itself and a list of IP addresses of other Avaya systems that it discovered The Avaya system creates an entry in its corporate directory for every system on the local subnet from which it received a response It then queries the list of other IP addresses that it received and the IP addresses that are stored in
5. The traceroute command tests responsiveness and traces the path of a packet from one device to the other Using Camera Diagnostic Preferences Use the camera diagnostic preferences in Administrator Preferences or User Preferences Diagnostics to adjust camera brightness and white balance and correct some types of flicker that may appear in the video Diagnostic camera preferences for camera brightness and white balance are available only if the selected camera is connected to the codec and Ready appears as the status for the camera on the System Information page Avaya 1010 and 1020 User and Administrator Guide 48 Adjusting Camera Brightness Camera brightness refers to the amount of light received through the lens of the camera Improve dim scenes by adjusting room lighting and manually adjusting the camera brightness To adjust camera brightness set HD Camera Brightness in User Preferences Diagnostics High Definition Camera Adjusting Camera White Balance Camera white balance refers to how a camera references the color white which is a mixture of all colors Adjust the white balance when video color appears to be unbalanced White balance is affected by the type of light source To adjust the camera white balance set HD Camera White Balance in User Preferences Diagnostics High Definition Camera By default your Avaya system determines the proper value for the camera s white balance by testing the initial lighting mix in th
6. 1010 and 1020 Configuring Describes how to administer the system Administrator functionality is password protected Read more at Configuring Avaya 1010 and 1020 Preferences Lists configuration preferences and their default values Read more at Preferences Troubleshooting Describes symptoms possible causes and potential solutions to issues you may encounter with your system Read more at Troubleshooting Avaya 1010 and 1020 User and Administrator Guide Section 1 Using Avaya 1010 and 1020 Getting Started When your Avaya system is idle a screen saver appears or the screen is black An incoming call or pressing any button on the remote control automatically activates the system Point the remote control at the IR receiver typically located on the camera or the codec not the screen to activate the system The navigation bar at the bottom of your Avaya system s main screen contains icons that correspond to buttons on the remote control As you use the arrow keys on the remote control to navigate to different parts of the screen the icons change depending on available actions Use the remote control to perform the following tasks Placing answering From the main screen select Video Call or Voice Call and press OK Enter the number and ending a call and press to place a call Press OK to answer a call and to end a call Read more at Placing a Call Automatically Answering Calls and Managing a C
7. Center By default the recording capability is disabled To enable recording complete these steps 1 On the Avaya video communications system navigate to Administrator Preferences Video Record and Stream 2 Set Recorder to Enabled 3 In Recorder Hostname enter the IP or DNS address of the recording and streaming server In most cases you can accept the default of Recorder Port set to 443 NOTE If your network uses NAT with port forwarding rules that remap port 443 between the video communications system and the server Recorder Port must reflect the remapped port number 25 Avaya 1010 and 1020 User and Administrator Guide 26 4 To provide a default key to use for server authorization for all recordings from this system enter it in Recording Key If you leave this setting blank the system prompts users to enter a key for each recording Directories Your Avaya system includes three directories local corporate and meetings Users can place calls from all directories and add entries to the local and meetings directories Read more at Working with Directories Disabling Access to the Local Directory By default users can add remove or modify entries and place calls from the local directory Disable user access to the local directory by setting Local Directory to Disabled in Administrator Preferences Directory General Disabling access to the local directory also disables the following e Saving entr
8. OK to return the system to normal operation Avaya 1010 and 1020 User and Administrator Guide Managing a Call During a call you can view call status manage audio output and video images and control the PTZ camera To view call statistics during a call press Q Statistics include audio and video transmit and receive data such as bandwidth and packet loss and commonly indicate the cause of problems you may experience during a call Statistics automatically refresh every 5 seconds and disappear from view after 5 minutes Call Encryption If a video or voice call is encrypted one of the following icons appears next to the caller ID Denotes a voice call that is encrypted J In the Call Status Call Manager list and Call Statistics list the following icon appears Xr Video Calls Only lf your Avaya system is participating in a multiway call that another Avaya system is hosting and your connection to the host is encrypted your display shows the encryption status of the participant s connection to the host If your connection to the host is not encrypted all connections appear as unencrypted Adjusting Audio Preferences Adjust volume preferences for audio inputs at User Preferences Audio Preferences appear with an audio meter next to the slider The audio meter expands below the slider when you select the slider and press OK on the remote control Use the audio meter to determine the best volume setting If you
9. User and Administrator Guide 33 Saving a System Configuration 1 In the web administration interface navigate to Preferences System System Reset If you wish to save system passwords in the file select Save passwords Passwords saved with this option are not encrypted Click System Save In the Download file dialog box click Yes When prompted choose a location in which to save the configuration file and then click Save Restoring a System Configuration NOTE Ensure that a saved configuration file exists before performing a restore 1 If you chose not to save passwords when you saved the configuration file passwords appear in the file as tokens surrounded by characters and FIX precedes the command in the configuration file for example FIX set admin password Password If you wish to replace these tokens with passwords before using the file to restore a system delete FIX and replace token with the password If you do not edit these lines error 09 invalid command appears in the command output when you restore the system the FIX lines are ignored and values previously set for the passwords remain unchanged 2 Hang up all calls connected to the system If calls are connected when you perform a restore a dialog box prompts you to continue or cancel the restore If you continue the system restore process terminates the calls 3 In the web administration interface navigate to Preferences Syst
10. keys on the remote control to adjust the PTZ camera Selecting the Far End Primary Input 1 Select the far end participant whose input device you wish to control by following the steps in Selecting a Far End Camera 2 Press input 4 to choose the far end input device A menu of available input devices appears 3 Use the arrow keys on the remote control to select a device and press OK Ending a Call Remote control Press hang up J Pressing in a two way call ends the call When you press 4 ina multiway call the Call Manager appears Call Manager Press OK to show the Call Manager and select Hang Up REDIAL list Press to show the main screen and REDIAL list Select the call you wish to end and press OK NOTE If your Avaya system is participating in a multiway video call hosted by another Avaya system all visible callers appear in the Call Manager rather than only the system hosting the call You can hang up only your connection to the system hosting the call Avaya 1010 and 1020 User and Administrator Guide Managing the REDIAL List Manage an entry in the REDIAL list by selecting the entry and pressing on the remote control The following options are available Save Adds the entry to the local directory Remove Removes the entry from the REDIAL list Lock Prevents the entry from being removed after the maximum number of entries in the list has been reached The lock symb
11. or was physically damaged Improperly connected or loose cables are common problems with hardware units When investigating a system problem first inspect the external controls and cable connections Ensure that connections are correct and secure and that nothing is obstructing the cables Contact your administrator for information about proper cabling As your system initializes one or more of the following icons may appear in the user interface Icon Condition Indicates that the communication subsystem is initializing If this icon reappears after the system has 2 booted a problem has occurred Reboot the system Indicates that the system is initializing functionality on the main screen is disabled and no entries E appear in the REDIAL list This icon also appears when a new device is connected to the system after the system boots and disappears when the device is ready If this icon persists a problem has occurred and rebooting the system is necessary Indicates that the system is enabling FIPS security Adjusting Room Lighting Ensure that the system maintains the best possible image quality by altering the lighting and background colors of your environment If light levels are too low you may consider adding artificial lighting Indirect light from shaded sources or reflected light from pale walls often produces excellent results Avoid the following e Direct sunlight on the subject matter the backgro
12. the standard hardware originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License see Third Party Components for more information Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation s and Product s provided by Avaya All content on this site the documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transm
13. Color Bars Default Value Available in User Preferences Color Bars Not configurable used to calibrate display Administrator Preferences Diagnostics Call Counters Value Available in User Preferences Since System Reset No default information fields Total Calls Connected Video Calls Connected Voice Calls Connected Last Call Time Total Call Time Longest Call Time Since System Reboot No default information fields Total Calls Connected Video Calls Connected Voice Calls Connected Total Call Time Longest Call Time Administrator Preferences Diagnostics Network Utilities Default Value Available in User Preferences Command Ping 42 Avaya 1010 and 1020 User and Administrator Guide 43 Administrator Preferences Diagnostics Network Utilities Default Value Available in User Preferences IP Address No default Start Stop Start Administrator Preferences Diagnostics System Reboot Default Value Available in User Preferences Dialog Prompt Yes No X Avaya 1010 and 1020 User and Administrator Guide 44 Section 4 Troubleshooting The following sections describe symptoms possible causes and potential solutions for common problems you may encounter with your Avaya system When experiencing a problem visually inspect the unit Ensure that the system has not been exposed to water or heat sources
14. ER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means
15. System System Reset 2 Enter the administrator password The system automatically reboots and the administrator password is reset to the default value 1 2 3 4 The user password also resets to a blank password Users can then access User Preferences without a password The system prompts you to complete the Initial Configuration NOTE If you reset the system using a remote access method you must complete the reset from the user interface by navigating through the initial configuration screens and pressing OK when prompted to save the configuration Resetting a System Using the Reset Button Manually reset the system using the Reset button on the back of the codec NOTE You can use the reset button without removing power to the system Press and hold the reset button The blue LED on the front of the codec changes color or behavior approximately every five seconds until the LED turns solid blue The following table indicates the sequence of color and behavior changes of the LED and the corresponding system behavior when you release the reset button When the LED is This Color Release the Reset Button to Get This Result blue and red The system reboots without changes to the configuration NOTE The LED may remain in this state for more than 5 seconds Depending on your viewing angle the LED may appear purple solid red The system reboots without changes to the configuration flashing blue longer dura
16. TE Setting preferences that result in a system reboot for example port ranges or SIP preferences may cause the system to reboot when the configuration file is loaded into the system Because the checksum for the configuration file in this case is the same the file is not loaded again The actual configuration changes are applied when the system is fully booted This may cause previous configuration preferences to appear in the user interface for example a previous system name before the configuration takes effect Specifying the Hostname and DNS Servers Enter the hostname of the system and the IP addresses to configure Domain Name Service DNS servers in Administrator Preferences Network General Hostname and DNS Servers DNS translates names of network nodes into addresses Specify this preference to use DNS to resolve the hostnames of devices to IP addresses You can also enter the domain names to search when resolving hostnames in Name Search Domains Specifying Network Speed If you choose an option other than Auto for Administrator Preferences Network Network Speed ensure that it matches the speed and duplex configured on your network switch If your Ethernet switch is configured for half duplex you may experience poor quality video when placing calls greater than 512 kb s Specifying a VLAN Tag If you have static virtual local area networks VLANs configured in your environment configure your Avaya system to appl
17. Value Company Logo Choose None to hide the Avaya logo in the user interface and screen saver Default The Default option shows the logo Clear Last Number When enabled clears the last number manually dialed from the main Disabled Dialed screen To hide all IP addresses in the user interface enable Hide IP Addresses and Clear Last Number Dialed Custom Backgrounds Manage the system s background from the user interface and the web administration interface Specifying a Background Color 1 Navigate to Administrator Preferences Appearance Backgrounds 2 Set Background Image to None 3 Set Display Background Color to the desired color Adding a Custom Background Image You can add or remove custom background images only from the web administration interface 1 Open a browser and enter the system s IP address to log into the web administration interface 2 Access Preferences Appearance Backgrounds 3 Click Add and browse to the image file Images must be 1280 x 720 JPGs with unique display names 4 To apply the new image select it and click the desired display Choosing a Background Color from the Interface You can choose a custom background color only from the web administration interface 1 Open a browser and enter the system s IP address to log into the web administration interface 2 Access Preferences Appearance Backgrounds 3 Click the color swatch next to the current background fo
18. adjust the volume of the active microphone position yourself the same distance from the microphone as participants would be in the room during a video conference Speak and observe the color of the bars that appear in the audio meter Green bars indicate an acceptable setting at normal speaking volume Yellow bars are acceptable if you are shouting or speaking loudly Avoid settings that produce red bars in the audio meter For Active Microphone Volume Avaya recommends a volume setting of 5 to 8 for most Avaya Video MicPod 1000 configurations and 5 to 10 for most Avaya Video Camera 100 configurations Managing Video Layouts To change the screen layout of near and far end video images press E at any time during a call The number of the selected screen layout x and the total number of available screen layouts y appear in the center of the screen above the status bar as x y Screen layouts appear as one of the following types e A far end participant or a presentation when in progress appears as the largest video image e Your site the near end participant appears as the largest video image e Both video images are the same size Avaya 1010 and 1020 User and Administrator Guide If you choose a screen layout that shows both video images as the same size only the dominant speaker icon i moves to indicate which participant is currently speaking
19. all Controlling a near or To adjust a near end PTZ camera when the system is idle press the near far e2 far end camera camera button During a call press O to switch between the near and far end cameras Read more at Controlling a Far End Camera Selecting a screen Press eD to change the screen layout during a call layout Read more at Managing Video Layouts Initiating a With AvayaVirtualLink installed on your laptop Avaya 1010 and 1020 can share IP based presentation through presentation data during a call When AvayaVirtualLink initiates the presentation click OK AvayaVirtualLink from the Avaya 1010 and 1020 prompt Read more in the AvayaVirtualLink Installation Guide Download AvayaVirtualLink from support avaya com Creating arecording With LifeSize Video Center configured you may create an out of call recording Read more at Creating a Recording Placing a Call Place a video or voice call with your Avaya system as follows e Placing a Call from the REDIAL List on the main screen or Placing a Call from the Directory A video icon represents a video call in progress A voice icon 3 represents a voice call By default the system information status bar and navigation bar are hidden after a call has been connected for 10 seconds These items reappear after interaction with the system Adjust the fade out interval in User Preferences Appearance Fade Out Timeout To hide or show user interfac
20. all If you ignore the dialog box the system accepts the call Enabling Do Not Disturb During Calls Enable the do not disturb feature from any call screen during a call as follows 1 Press OK on the remote control to display the Call Manager 2 Use the arrow keys to navigate to Do Not Disturb 3 Press OK If you receive an incoming call during a call and Auto Answer Multiway Call is set to Disabled you can choose Do Not Disturb which ignores the incoming call and prevents other calls from interrupting for the duration of the call The caller hears a busy signal Calls missed while the do not disturb feature is enabled appear in the REDIAL list on the main screen Using System Do Not Disturb Enable the system do not disturb feature to show only the background image of the main screen with the status and navigation bars and a system do not disturb message The system responds only to the volume control buttons and the OK button on the remote control Callers hear a busy signal and missed calls appear in the REDIAL list Consider using this feature if you are using the meeting room for a purpose other than a video conference and do not wish to be disturbed by incoming calls To enable this feature follow these steps 1 From the main screen press Q to access the system menu 2 Use the down arrow key to select Do Not Disturb 3 Click OK A dialog box indicates that the system do not disturb feature is enabled 4 Press
21. all you must select the far end camera to use the preset Refer to Controlling a Far End Camera NOTE During a call the numeric keys work as presets only from a call screen Locking Camera Presets By default all users can configure camera presets To prevent all users near and far end from configuring camera presets administrators can set Administrator Preferences Video Video Control Camera Presets Lock to Locked To prevent only far end users from configuring camera presets set Far Control of Near Camera or Far Set of Camera Presets to Disabled Working with Directories The directory includes three subdirectories Local Each entry contains dialing information for a single device Corporate Each read only entry contains dialing information for a single device Meetings Each entry contains dialing information for one or multiple devices When you place a call the system dials all the devices in the entry Avaya 1010 and 1020 User and Administrator Guide 11 Placing a Call from the Directory 1 From the main screen press _ to access the directory 2 Use the arrow keys to select the Local Corporate or Meetings directory and press OK NOTE If an entry in the local or corporate directory has more than one number the symbol appears in the NUMBERS column Press OK and select the number you wish to call Press OK to place the call 3 Use the arrow keys to select the entry tha
22. all Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks Avaya and Aura are trademarks of Avaya Inc Avaya is a registered trademark of Avaya Inc Avaya Aura is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http Awww avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site hitp www avaya com support Patent Notice For patents covering LifeSize products refer to http www lifesize com support legal
23. by the word Presets appear in the navigation bar Avaya 1010 and 1020 User and Administrator Guide 10 Configure and use presets in the Primary Input screen before placing a call as follows 1 Press near far OG to select the near end camera and then adjust its position 2 Press and hold a numeric key 1 through 9 on the remote control until Preset x saved appears above the status bar The current position of the camera is associated with the numeric key If you choose a numeric key that already has a preset configured it is overwritten If an existing preset associated with the key is locked Preset x locked appears The 0 key when used as a preset always moves the selected camera to the default position and cannot be overwritten 3 To test the preset use the arrow keys to move the camera to a different position and press the numeric key associated with the preset to move the camera to the preset position Preset x appears above the status bar Using Camera Presets During a Call 1 If not already selected press near far 2 to select the near end camera 2 Ensure that Presets appears to the right of the numeric keys icons in the navigation bar from any call screen If Touch Tones appears instead change the function of the keys to Presets by pressing B 3 Press the numeric key on the remote control that represents the preset you wish to use Preset x appears on the screen If you configured a preset for a far end camera in the c
24. e DHCP server if you configure the option as a string with the following format Avaya server lt path gt where lt path gt is a URL that specifies the configuration file location Separate multiple URLs with a semicolon Supported protocols include TFTP FTP and HTTP If the path contains more than one URL the Avaya system tries the URLs in the order listed and uses the first file that exists If the server requires a username and password to access the file for example to log into an FTP server you can include the username and password in the URL The user name and password must not contain a semicolon Each URL can also contain the following escapes to make the configuration unique to the system Escape Replacement Value M Replaced with the MAC address Use the underscore character to replace the colon between bytes The MAC address resolves to a hexadecimal number with lowercase letters S Replaced by the system model 1010 1020 l Replaced by the assigned IP address Avaya 1010 and 1020 User and Administrator Guide 17 If a machine name or IP address is used alone as a path element the following path is substituted tftp lt name gt M cfg tftp lt name gt S cfg where lt name gt is the IP address or DNS name in the path The first file found is used If the checksum of the file is different from the last configuration file loaded into the system the new file is used NO
25. e call bandwidth and set a maximum call time Read more at Configuring Call Preferences Communications Control the protocols the system uses during calls Read more at Configuring Communications Preferences Audio Select the active microphone and adjust audio levels Read more at Configuring Audio Behaviors Video Control cameras and video quality Read more at Configuring Video Behaviors Directories Manage the local corporate and meetings directories Read more at Directories Interface lock Lock the interface and cameras Read more at Locking the Interface Maintenance and upgrade Learn how to upgrade system software update license keys and restore a system to its default settings at Maintaining Your System NOTE Administrator functionality is password protected 13 Avaya 1010 and 1020 User and Administrator Guide Initial Configuration At the end of the installation process your Avaya system prompts you to configure preferences required for the system to start The initial configuration screens also appear when you perform a system reset Language Select the language to display in the user interface The default is English Passwords Manage the administrator and user passwords Read more at Administrator and User Passwords System identification Set the location time zone system name video number and voice number Communications Select the video and voice
26. e elements during a call press Avaya 1010 and 1020 User and Administrator Guide Dialing a Number from the Main Screen 1 Use the arrow keys on the remote control to select Video Call or Voice Call and press OK 2 Enter the number you wish to call The last number entered appears by default Press to delete the number 3 Press call Additional options Edit options Before placing the call you may edit the number as follows e Press 0 to delete a character e Press _ to change the text entry method By default text entry is numeric and 123 appears at the bottom of the screen To enter a hostname such as meetingroom company com select the abc option e Press Q to display the keyboard from which you can enter alphanumeric characters Use the arrow keys to navigate to the character you wish to enter and press OK Video Calls Only Press OK to exit the field Maximum video Set the maximum bandwidth for video calls by navigating to the list next to the entry box for bandwidth numbers and pressing OK Use the arrow keys to select a maximum bandwidth for the call and then press OK Placing a Call from the REDIAL List To place a call from the REDIAL list on the main screen use the arrow keys on the remote control to select an entry and press OK The REDIAL list stores up to 15 recently dialed numbers The last call placed always appears at the top of the list Unless it is locked the oldest entry
27. e room The video system does not continuously or periodically retest the room lighting to adjust the white balance If you change the lighting during a call allow the video system to adjust to the new lighting as follows 1 Navigate to Administrator Preferences Diagnostics High Definition Camera 1 HD Camera 1 White Balance and select a value other than Auto 2 Return the setting to Auto Adjusting Camera Anti Flicker Lights powered by a 50 Hz power source can produce a flicker that the camera captures and transmits to the system If you are using lights powered by a 50 Hz power source and observe a flicker in the video select the 50 Hz option in User Preferences Diagnostics High Definition Camera Camera Anti Flicker The default option is Auto Some camera exposure settings designed for use in rooms lit by sunlight may result in a flicker To remove the flicker increase the HD Camera Brightness setting in User Preferences Diagnostics High Definition Camera Adjusting Camera Color Temperature With Camera White Balance set to a value other than Auto adjust Color Temperature to favor red or blue Adjust the slider to the left to favor red and to the right to favor blue NOTE You cannot set Color Temperature for Avaya Video Camera 100 Downloading Call History Download call history as a comma separated value CSV file from the Diagnostics page in the web administration interface Click Call History and then cl
28. em System Reset 4 Click System Restore 5 Click Continue The Avaya system reboots and a dialog appears indicating that the restore succeeded Identifying the System Change the system name dialing numbers and geographic location specified for the system in Administrator Preferences System Identification Setting System Date and Time Set the system time zone or manually set the date and time in Administrator Preferences System Date and Time Avaya 1010 and 1020 User and Administrator Guide 34 Section 3 Preferences This section lists configuration preferences as they are grouped in the interface As you work with preferences consider the following e Administrators have access to all of the preferences users have access to a subset e Defaults for both users are the same e Changing a value in Administrator Preferences also changes the value in User Preferences Likewise changing a value in User Preferences changes the value in Administrator Preferences Access preferences as follows 1 From the main screen press re to access the System Menu 2 Select one of the following User Preferences Administrator Preferences 3 Press OK 4 If prompted enter the password and press OK By default the administrator password is 1 2 3 4 and the user password is not set Calls Avaya 1010 and 1020 User and Administrator Guide Administrator Prefere
29. enabled allows you to specify a SIP name to use when placing a Enabled call SIP Username SIP username for the device Avaya Authorization SIP server authorization username Set a value only if required by the No default Name registrar or proxy Authorization SIP server authorization password Set a value only if required by the No default Password registrar or proxy SIP Server Type Type of SIP registrar and proxy servers Auto SIP Registration Communication path to use when registering with a SIP registrar SIP devices use register settings to dynamically register their current location Through Proxy SIP Proxy When enabled uses a SIP proxy server Disabled Proxy Hostname Hostname or IP address of the SIP proxy server No default SIP Registrar When enabled uses a SIP registrar server Disabled Registrar Hostname or IP address of the SIP registrar server No default Hostname SIP Signaling Preferred SIP signaling protocol To specify the signaling protocol a SIP Auto registrar must be enabled Signaling protocols are mutually exclusive that is enabling one disables the others Disabling the SIP registrar automatically sets the signaling protocol to Auto UDP Signaling UDP port number of the SIP configuration 5060 Port TCP Signaling TCP port number of the SIP configuration 5060 Port When you select Register and press OK icons in the status bar indicate the status of the registration process wit
30. entries imported using the web administration interface Locking the Interface To lock the interface and cameras set Administrator Preferences Telepresence Telepresence to Enabled During a call the user interface behaves as follows e Video from the call and the mute indicators appear e The navigation bar PIP windows caller ID information and call status messages do not appear Users interact with the system using an attached phone Additionally during a call users can do the following e Press OK on the remote control to show the Call Manager e Press Q to show call statistics Press to change the layout e Use the numeric keys on the remote control play touch tones Change this behavior from the Call Manager NOTE To hide all user interface items while in a call enable Hide User Interface When the system is idle only the background image appears in the display To access the locked interface press OK and enter the administrator password Avaya 1010 and 1020 User and Administrator Guide Maintaining Your System Upgrading System Software This section describes how to apply software updates to your system Use the same process to downgrade your system to a previous version Before performing an upgrade or downgrade consider saving your configuration Read more at Saving and Restoring a System Configuration NOTE After performing a downgrade you must reset the system to factory defaults
31. erences DHCP Enabled IP Address No default Subnet Mask 255 255 255 0 Default Gateway No default Hostname Avaya DNS Servers No default Name Search Domains No default Network Speed Auto VLAN Tag No default NTP Server Hostname No default 802 1x Authentication Disabled 37 Avaya 1010 and 1020 User and Administrator Guide Administrator Preferences Network NAT Default Value Available in User Preferences NAT Disabled NAT Public IP Address No default Administrator Preferences Network Reserved Ports Default Value Available in User Preferences UDP Lowest Value 60000 UDP Highest Value 64999 TCP Lowest Value 60000 TCP Highest Value 64999 Administrator Preferences Network Network QoS Default Value Available in User Preferences Network QoS None DiffServ Audio Priority 46 DiffServ Video Priority 34 DiffServ Data Priority 46 IntServ Audio Priority 5 IntServ Video Priority 4 IntServ Data Priority 5 IntServ ToS None Administrator Preferences Network Default Value Available in User Preferences LifeSize Transit Not Available Communications Administrator Preferences Communications General Default Value Available in User Preferences Multiway Calls Enabled Presentations Enabled Network Presentations Enabled 38 Avaya 1010 and 1020 U
32. fault Value Available in User Preferences Telepresence Disabled Hide User Interface Disabled HD Camera 1 Movement Unlocked Video Administrator Preferences Video Video Control Default Value Available in User Preferences Far Control of Near Camera Enabled Far Set of Camera Presets Disabled Far Move to Camera Presets Enabled Camera Presets Lock Unlocked Camera Pan Direction Perceived HD Camera 1 Name HD Camera 1 Administrator Preferences Video Video Quality Default Value Available in User Preferences Video Bandwidth Balance 90 10 Primary Video Motion 10 Video Encoder Quality 2 Adaptive Motion Control Enabled 36 Avaya 1010 and 1020 User and Administrator Guide Administrator Preferences Video Record and Stream Default Value Available in User Preferences Recorder Disabled Recorder Hostname No default Recorder Port 443 Recording Key No default Security Administrator Preferences Security General Default Value Available in User Preferences FIPS 140 2 Disabled HTTP Enabled SNMP Enabled Administrator Preferences Security Passwords Default Value Available in User Preferences Administrator Password 1234 User Password not set Network Administrator Preferences Network General Default Value Available in User Pref
33. h the SIP server The yellow SIP icon SP appears when your Avaya system is trying to register with the SIP server If the registration fails the red SIP icon appears NOTE The system reboots if you change the signaling port or enable or disable signaling 22 Avaya 1010 and 1020 User and Administrator Guide Configuring Audio Behaviors Adjust audio behaviors in Administrator Preferences Audio by Selecting the Active Microphone and Adjusting Audio Volume Additional audio settings include Microphone status The Active Microphone field on the System Information page shows which device is functioning as the active microphone When the value is None Q appears in the status bar of the user interface The Microphone In field appears on the System Information page for systems that have a microphone in connector on the codec and indicates the connection status of a device for the input None Ready or Error Testing primary Test audio output to speakers connected to the codec as the primary audio output device audio output during initial configuration or in Administrator Preferences Audio Primary Audio Output Test Select a channel to test or select Auto The Auto option cycles through available channels and plays the test tone for 5 seconds before moving to the next available channel To end the test choose Off or navigate to another preference or screen Configuring audio Change the order of audio c
34. he system failed to mount the image This typically occurs if the upgrade image is corrupt or when you use an upgrade image for another Avaya product 8 No permission The system failed to read the upgrade partition 9 Corrupt image The upgrade image is corrupt and unusable This typically occurs because of a bad image or errors during upload to the device 10 Bad argument An invalid argument was submitted to the upgrade process This typically occurs when you use an upgrade image for another Avaya product 11 Invalid signature The encryption signature is invalid This typically occurs if the image is corrupt or compromised 12 Decrypt failed The system was unable to decrypt the upgrade image This typically occurs if the image is corrupt or compromised 13 Developer system The system is configured for development and can only be upgraded by an Avaya representative 14 Upgrade in progress An upgrade is already in progress The system supports only one upgrade at a time 30 Avaya 1010 and 1020 User and Administrator Guide 31 Default Settings Administrator preferences contain the system configuration settings You may need to reset the system to its default state to correct problems or to return to a known configuration Reset the system from the user interface or manually with the Reset button on the back of the codec Resetting a System from the User Interface 1 From the System Menu access Administrator Preferences
35. ications Disabling Multiway Calling Disable multiway calling by setting Administrator Preferences Communications General Multiway Calls to Disabled You can configure this preference only when the system is not in a call Choosing Disabled allows only one call voice or video to connect to the system Enabling Presentations Avaya 1010 and 1020 can share data during a call with the following preferences enabled in Administrator Preferences Communications General Presentations By default Avaya 1010 and 1020 can receive presentations Consider disabling the presentation function if your system experiences interoperability issues with third party systems that do not support presentations Network Presentations With AvayaVirtualLink installed on the presenter s laptop Avaya 1010 and 1020 can initiate presentations by sharing data over IP during a call By default support for network presentations is enabled Read more in the AvayaVirtualLink Installation Guide Avaya 1010 and 1020 User and Administrator Guide Configuring SIP Settings By default Avaya systems support Session Initiation Protocol SIP Disable support for SIP calls in Administrator Preferences Communications SIP when the system is not in a call NOTE If SIP is disabled a warning message indicates that video calls cannot be placed or received with this configuration Preference Description Default Value SIP When
36. ick Download Call History When prompted choose a location to save the file Downloading call history from the web administration interface retrieves a maximum of 26 records Avaya 1010 and 1020 User and Administrator Guide Copying Screen Text to the Clipboard The web administration interface supports copying data from most pages to the operating system clipboard This feature facilitates troubleshooting by enabling you to paste configuration information into an email or text editor If a page supports this feature a Copy button appears in the lower right corner of the screen Click Copy to copy the data on the screen to the clipboard 49 2011 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection
37. ies from the REDIAL list to the local directory e Copying corporate directory entries to the local directory e Selecting entries from the local directory when creating an entry in the meetings directory Even if access is disabled from the user interface you can access the local directory on the Directory page in the web administration interface Read more at Managing Directories from the Web Administration Interface Populating the Corporate Directory Users can place calls from the directory by selecting a number to dial from a list of stored numbers The corporate directory is H 350 compliant and can store up to 1000 entries in alphabetical and hierarchical format All users can manage entries in the local and meetings directories Only administrators can manage entries in the corporate directory Populate the corporate directory by configuring Auto Discovery preferences or Lightweight Directory Access Protocol LDAP preferences in Administrator Preferences Directory By default auto discovery is enabled and LDAP is disabled You can enable only one of these methods The system automatically disables the other method to prevent duplicate entries from appearing in the corporate directory The status enabled or disabled appears in Administrator Preferences Directory The connection status of the LDAP installation also appears on this page and on the System Information page Connection status can appear as one of the following values
38. in the list is automatically removed when the system receives a call after the maximum number of entries has been reached Each entry includes the name of the system called and an icon that indicates whether the call was a voice S or video j call If the system receives a call but does not answer it the call appears in the REDIAL list as a missed call The v symbol appears next to the name in the entry Adjust the maximum number of entries in the REDIAL list in User Preferences Calls Maximum Redial Entries You can also remove or lock entries and add entries from the REDIAL list to the local directory For more information refer to Managing the REDIAL List Avaya 1010 and 1020 User and Administrator Guide Automatically Answering Calls Configure your system to automatically answer incoming calls in User Preferences Calls Call Preference Description Default Value Auto Answer If set to Disabled you must manually answer or ignore incoming calls Disabled Auto Answer If set to Enabled and Auto Answer is set to Enabled the system is muted when Enabled Mute a Call connects Auto Answer If set to Enabled the system automatically answers an incoming audio call after Enabled Multiway Call the first call has connected The system beeps to indicate when a new call connects The New Call Automatically Answered dialog box displays the name and number of the added voice caller Select Hang Up and press OK to hang up the c
39. ion and file from which the system can obtain configuration information The file can be located on a web server trivial file transfer protocol TFTP server or file transfer protocol FTP server Each time the system boots it attempts to fetch the configuration file specified by the option If the configuration file changed since the last time it was applied the system applies the configuration file before the boot process continues The following prerequisites must be met to enable this feature e The DHCP preference in Administrator Preferences Network General on the Avaya system must be set to Enabled e An Avaya system accepts site specific option 157 for this feature You must configure this option on the DHCP server NOTE If you configure a system using DHCP option 157 and specify a TFTP server as the source from which to obtain the configuration file the system accepts the download through port 5351 Ensure that firewalls between the system and the TFTP server are configured to allow the download through this port e A configuration file that contains Avaya command line interface commands must exist at the location specified by the DHCP option Read more at Saving and Restoring a System Configuration Configuring the DHCP Option Specific configuration details of DHCP servers for use with this feature vary depending on the DHCP server used and your environment An Avaya system can accept site specific option 157 from th
40. it or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support c
41. its own Redial list but only if those addresses are allowed by the filters that you specify in Auto Discovery Subnets and Auto Discovery Ignored Subnets By default the system replies and sends queries to other Avaya systems in the local subnet only Configure Auto Discovery Subnets and Auto Discovery Ignored Subnets to enable the system to discover other Avaya systems outside the local subnet and share that information with other Avaya systems Specify subnet filters separated by spaces in Auto Discovery Subnets to identify the subnets where the Avaya system can send queries and replies By default the preference is empty and the system sends queries and replies to other Avaya systems on the local subnet only To exclude subnets from auto discovery specify subnet filters in Auto Discovery Ignored Subnets If a destination address does not match one of the filters in Auto Discovery Subnets or if it matches one of the filters in Auto Discovery Ignored Subnets the Avaya system does not query or reply to the Avaya system at that address For example configure Auto Discovery Subnets to include a large subnet and Auto Discovery Ignored Subnets to exclude a subset of the subnet Consider a network that has several subnets with the IP address 10 and a slow network connection to devices that have a 10 85 address If you enter 10 in Auto Discovery Subnets and 10 85 in Auto Discovery Ignored Subnets the Avaya system queries and replies to all Ava
42. lue hide the keyboard if you used it to enter the value and press OK to exit the field Avaya 1010 and 1020 User and Administrator Guide 12 Meetings directory Select Meeting Name and press OK Enter a name for the meeting Select the directory Local Corporate or Both from which you wish to choose entries to add In the Available Entries column select an entry to add to the Participants column and press OK If the entry has more than one number a submenu that contains each number appears Select the number on the submenu that you wish to dial for the meeting and press OK Select an entry from the Available Entries column for each participant that you wish to add to the meeting entry 5 Predefined hierarchy In the Hierarchy field enter the path for the entry s location in the hierarchy Hierarchies can be defined by location or department You must identify the full path separated by commas of a predefined hierarchy in which to add an entry before you leave the new entry screen If you leave the Hierarchy field empty the new entry is inserted at the top of the hierarchy if defined or grouped alphabetically Suppose your administrator defined a hierarchy by location where Home Office is the top of the hierarchy and Sales Office 1 and Sales Office 2 are at the next level below the Home Office To place an entry in Sales Office 2 the value for Hierarchy is Home Office Sales Office 2 6 Select Add Entry or Add Meeting and
43. ly user interface to be reloaded into memory for example from 720 to 1080 reloaded If the user interface is not responding and you are unable to reboot the system you can reboot the system by pressing the reset button on the back of the codec Avaya recommends that you do not unplug power from the codec to reboot it Saving and Restoring a System Configuration System Save in the web administration interface creates a text file that contains command line interface commands to restore a saved configuration The saved configuration includes preferences that can be set through the command line interface except the command line interface password and the password for the default SNMP user Consider using System Save as part of regular system maintenance System Restore restores a system configuration using the saved configuration file To customize a configuration edit the file manually before restoring it If you use a system configuration file for multiple systems ensure that you edit unique settings such as the system name or other credentials NOTE Configuration preferences and options vary across Avaya system models and software releases Restoring a system configuration using a file saved from a different model or software release may produce unexpected results Avaya recommends that you restore a configuration that was saved from the same system or the same system model and software release 32 Avaya 1010 and 1020
44. nces Calls Default Value Available in User Preferences User Preferences Calls Outgoing Call Bandwidth Auto Incoming Call Bandwidth Auto Outgoing Total Bandwidth Auto Incoming Total Bandwidth Auto Auto Bandwidth Enabled Maximum Call Time 8 hours Maximum Redial Entries 10 X Dominant Speaker Icon Enabled Auto Answer Disabled X Auto Answer Mute Enabled X Auto Answer Multiway Call Enabled X Admission Control Enabled Audio Administrator Preferences Audio Default Value Available in User Preferences User Preferences Audio Audio Codec Order N A 1 AAC LC 2 G722 1C licensed from Polycom 48 kb s 3 G722 1C licensed from Polycom 32 kb s 4 G722 1C licensed from Polycom 24 kb s 5 G722 1 licensed from Polycom 24 kb s 6 G722 7 G729 8 G728 9 G711 u Law 10 G711 A Law Active Microphone Auto Active Microphone Volume 5 X Primary Audio Output Test Off Video Call Audio Output HD Out Voice Call Audio Output HD Out Line Out Treble 0 dB xX Line Out Bass 0 dB X Ring Tone Volume 5 X 35 Avaya 1010 and 1020 User and Administrator Guide Administrator Preferences Audio Default Value Available in User Preferences User Preferences Audio DTMF Tone Volume 5 X Status Tone Volume 5 X System Ringer Enabled System Ringer Volume 5 xX System Ringer Tone Tone 1 Telepresence Administrator Preferences Telepresence De
45. odecs the system uses when placing calls in Administrator codec order Preferences Audio Audio Codec Order Selecting the Active Microphone Avaya 1010 and 1020 can connect to more than one microphone device for audio input during calls for example Avaya Video Camera 100 and Avaya Video MicPod 1000 Only one of these devices can function as the active microphone during a call Select a device to serve as the active microphone during initial configuration or in Administrator Preferences Audio Active Microphone The options that are available for the Active Microphone are Auto default Microphone In and Camera 1 specifies Avaya Video Camera 100 as the active microphone When Active Microphone is set to Auto the default or if the option selected is not connected to the codec the system automatically attempts to select Microphone In and then Camera 1 in that order Adjusting Audio Volume Adjusting the Active Microphone Volume Adjust Active Microphone Volume in User Preferences or Administrator Preferences Audio Volume preferences for audio inputs appear with a bar graph audio meter next to the slider The audio meter expands below the slider when you select the slider and press OK i am The audio meter displays the level of the transmitted voice in decibels dB root mean square RMS below digital full scale DFS The meter is accurate to 1 dB The maximum level is 0 dB Levels below 50 dB are not dis
46. ol appears next to the name in the entry when the entry is selected Locking an entry does not prevent it from being removed from the list manually Adjust the maximum number of entries in the REDIAL list by setting User Preferences Calls Maximum Redial Entries Choosing None removes entries from the REDIAL list and prevents new entries from appearing on the list Creating a Recording With LifeSize Video Center configured in your environment you may initiate an out of call recording Read more in the LifeSize Video Center Administrator Guide 1 From the main screen press 2 Press 3 If prompted enter a valid recording key If successful the recording begins and the recording icon appears 4 To end the recording press Q Advanced Camera Functions Avaya Video Camera 100 does not support advanced camera functions Configuring Camera Presets A camera preset is a predefined camera position that is associated with a numeric key on the remote control Camera presets enable you to quickly change the position of the near end PTZ camera during a call by pressing a single key on the remote control instead of using the arrow and zoom keys Far end participants see the video image without the delay that is associated with using more than one key to position the camera You can save nine presets through the remote control When presets are available for use icons for the numeric keys 0 through 9 followed
47. ou to control your system in the same way as the physical remote control As you use the web remote control consider the following e Clicking the Avaya logo on the image switches the image and functionality from a black to a silver remote control or from silver to black Click the logo again to switch back e The web administration interface synchronizes with the physical remote control used If a control system uses a command that emulates the silver remote control the web administration interface shows the silver remote Using Diagnostic Preferences and Tools Diagnostic preferences and tools that are available to all users include high definition camera preferences and a system reboot option Administrators can access these preferences and tools through User Preferences or Administrator Preferences Diagnostics Read more at Preferences NOTE Web administration interface To view the effect of changes made to camera diagnostic preferences on the Diagnostics Cameras page click Save Changes and then Refresh Diagnostic preferences and tools available only to administrators in Administrator Preferences Diagnostics include call counter statistics color bar settings and network utilities Using Network Utilities Troubleshoot network connection issues with your system using the ping and traceroute utilities in Administrator Preferences Diagnostics Network Utilities The ping command tests responsiveness between two devices
48. played and indicate a very quiet or inactive input Typical levels during a call peak around 28 to 22 dB DFS 23 Avaya 1010 and 1020 User and Administrator Guide To set the level for your audio input position someone approximately one meter from the microphone facing it speaking at a normal volume Green bars indicate an acceptable setting at normal speaking volume Yellow bars are acceptable if you are shouting or speaking loudly Avoid settings that produce red bars in the audio meter Avaya recommends a volume setting of 5 to 8 for Active Microphone Volume for most Avaya Video MicPod 1000 applications and a volume setting of 5 to 10 for most Avaya Video Camera 100 applications Use the audio meter to visually verify that the transmit level peaks in the desired 28 to 22 dB range Adjusting Audio Levels Line Out Treble dB Adjust the higher frequencies in the sound range for the audio output Line Out Bass dB Adjust the lower frequencies in the sound range for the audio output Ring Tone Volume Select the volume level of the ring and busy tones DTMF Tone Volume Select the volume level of the DTMF and key click tones Status Tone Volume Select the volume level of status tones System Ringer Volume Select the volume level of the system ringer System Ringer Tone Select one of five preset system ringer tones Configuring Video Behaviors Administrators control cameras and video quality in Admini
49. press OK Copying Removing and Editing Entries Copy remove or edit an entry by accessing the directory _ selecting the entry and pressing B Depending on the entry the following options may be available Copy to local When you access the corporate directory you can copy an entry to the local directory Remove Selecting this option removes the entry from the local or meetings directory Edit Modify values in the Edit Directory Entry or Edit Meeting Entry dialog box If necessary press to change the method of text entry for text fields Avaya 1010 and 1020 User and Administrator Guide Section 2 Configuring Avaya 1010 and 1020 This section describes how to administer your Avaya video communications system Initial configuration At installation your Avaya system prompts you to configure basic required settings Initial configuration screens also appear after you restore the system to default settings Read more at Initial Configuration Passwords Manage user and administrator passwords Read more at Administrator and User Passwords System management Manage your system with the remote control through a browser or with Avaya Video Conferencing Manager Learn more at Managing Your System Network Configure network preferences Read more at Configuring Network Usage Appearance Configure video layout and display preferences Read more at Configuring Appearance Calls Manag
50. protocols Network By default DHCP is enabled on Avaya systems If you disable DHCP you must specify the system s IP address subnet mask and default gateway Read more at Specifying a Locally Configured IP Address Enter the hostname of the system and the IP addresses to configure DNS servers if you do not have a DHCP server that automatically sets a DNS server Read more at Specifying the Hostname and DNS Servers If you set the network speed ensure that the option matches the speed and duplex configured on your network switch Read more at Specifying Network Speed The system shows the date and time automatically with DHCP enabled or when you specify the hostname or IP address of an NTP server Read more at Specifying an NTP Server Audio By default the system detects attached audio input devices and selects the active microphone To adjust audio preferences refer to the following e Selecting the Active Microphone e Adjusting the Active Microphone Volume e Testing primary audio output NOTE After initial configuration manage these preferences from the main interface or through the web administration interface Read more at Managing Your System Administrator and User Passwords Change the user and administrator passwords during initial configuration or in Administrator Preferences Security Passwords Passwords can be up to 16 characters in length and contain any combination of the numbers 0 9 and
51. r the bandwidth when placing a call the outgoing bandwidth becomes the starting point for negotiating bandwidth when the call connects In addition the system uses the appropriate bandwidth based on the following e display resolution and frame rate of the device 1080p30 or 720p60 e capability of the input device Outgoing Total Bandwidth and Incoming Total Bandwidth set the maximum amount of network bandwidth to use for all outgoing and incoming calls Auto Bandwidth addresses how the system responds to packet loss during a call When set to the default of Enabled the system attempts to use the best available bandwidth after the call connects Selecting a Maximum Call Time Control the amount of time that a call stays connected at Administrator Preferences Calls Maximum Call Time When this preference is set and the time expires the call stops without an option to extend Avaya 1010 and 1020 User and Administrator Guide 21 Admission Control Admission control rejects calls to multiway capable systems under a heavy call load Enable or disable this preference in Administrator Preferences Calls Admission Control Hiding the Dominant Speaker Icon The dominant speaker icon indicates which participant is speaking Hide the icon by disabling Administrator Preferences Calls Dominant Speaker Icon Configuring Communications Preferences Specify protocols the system uses during calls in Administrator Preferences Commun
52. r the display 4 Use the eye dropper to choose a color from the web administration interface 5 Click the display to apply the color Avaya 1010 and 1020 User and Administrator Guide 20 Defining a Custom Color You can define a custom color only from the web administration interface 1 Open a browser and enter the system s IP address to log into the web administration interface 2 Access Preferences Appearance Backgrounds 3 Click the color wheel a to access the color editor 4 Specify a custom color by supplying RGB values or a hexadecimal value or choose a predefined color by clicking a color swatch from the color editor o Click Save Changes 6 Click the display to apply the color Configuring Call Preferences All users can set auto answer options for calls and specify the maximum number of entries to appear in the REDIAL list Read more at Automatically Answering Calls and Managing the REDIAL List Administrators configure additional call preferences in Administrator Preferences Calls Managing Bandwidth Specify the maximum bandwidth that an outgoing or incoming call uses by setting Outgoing Call Bandwidth or Incoming Call Bandwidth in Administrator Preferences Calls The value for Outgoing Call Bandwidth becomes the maximum value that users can choose from the dropdown menu when manually placing a call from the main page or when specifying a bandwidth in a directory entry If a user specifies Auto fo
53. rences Appearance Picture in Picture With Picture In Picture PIP enabled the primary input always appears Change the default setting so that PIP never or always appears in Administrator Preferences Appearance Layout Display Preferences Specify display types resolutions and energy management options in Administrator Preferences Appearance Displays Typically you configure display resolutions when you install your system or change a display and when you troubleshoot display issues Refer to the Avaya 1010 and 1020 Installation Guide for more information Set Display Energy Saver to Enabled for connected displays to turn off the signal that the Avaya system sends to the display when the system goes to sleep Avaya recommends that you test this feature for compatibility with your display before using it in your environment Some displays may appear black when the signal from the system is no longer received but not enter an energy saving state Other displays may recognize the loss of the signal and show text indicating this state This may result in the text image burning into the screen Some displays may recognize the loss of the signal and power off but then not wake up when the Avaya system wakes up Avaya 1010 and 1020 User and Administrator Guide 19 Hiding User Interface Elements Hide the following user interface elements in Administrator Preferences Appearance General Preference Description Default
54. s Appearance General Default Value Available in User Preferences User Preferences Appearance Language English US X Fade Out Timeout 10 seconds X Caller ID Timeout 1 minute X Company Logo Default Screen Saver Logo X Screen Saver Timeout 10 minutes X Sleep Timeout 10 minutes X Hide IP Addresses Disabled Clear Last Number Dialed Disabled Administrator Preferences Appearance Backgrounds Default Value Available in User Preferences User Preferences Backgrounds Display 1 Background Image Default X Display 1 Background Color Sky Blue X Administrator Preferences Appearance Layout Default Value Available in User Preferences User Preferences Appearance Picture In Picture Auto 41 Avaya 1010 and 1020 User and Administrator Guide Administrator Preferences Appearance Displays Default Value Available in User Preferences Display 1 No default information field Display 1 Resolution Auto Display 1 Energy Saver Disabled Diagnostics Administrator Preferences Diagnostics High Definition Camera 1 Default Value Available in User Preferences User Preferences Diagnostics High Definition Camera 1 HD Camera 1 Auto Exposure Full Frame xX HD Camera 1 Brightness 0 X HD Camera 1 White Balance Auto X Camera Anti Flicker Auto X HD Camera 1 Color Temperature 0 xX Administrator Preferences Diagnostics
55. ser and Administrator Guide Administrator Preferences Communications SIP Default Value Available in User Preferences SIP Enabled SIP Username Avaya Authorization Name No default Authorization Password No default SIP Registration Through Proxy Communications H 323 SIP Proxy Disabled Proxy Hostname No default SIP Registrar Disabled Registrar Hostname No default SIP Signaling Auto UDP Signaling Port 5060 TCP Signaling Port 5060 Administrator Preferences Default Value Available in User Preferences Not Available System Administrator Preferences System General Default Value Available in User Preferences Auto Reboot No Administrator Preferences System Identification Default Value Available in User Preferences System Name Conference Room Video Number No default Voice Number No default Location United States Administrator Preferences System Date and Time Default Value Available in User Preferences Time Zone GMT Greenwich Mean Time Day Month Year Hour Minutes Seconds GMT values 39 Avaya 1010 and 1020 User and Administrator Guide Administrator Preferences System Serial Ports Default Value Available in User Preferences USB Serial Shell None USB Serial VISCA Inpu
56. strator Preferences Video Controlling Camera Use by Far End Users To prevent far end users from controlling your near end PTZ camera including configuring and controlling camera presets disable Administrator Preferences Video Video Control Far Control of Near Camera If you choose Enabled you can still prevent far end users from configuring and using near end camera presets by disabling Far Set of Camera Presets and Far Move to Camera Presets Controlling Camera Pan Direction Define the camera s pan direction relative to the physical arrangement of the camera by setting Administrator Preferences Video Video Control Camera Pan Direction Select Perceived for the camera to pan left or right from the user s perspective when facing the camera Select Reversed for the camera to pan to the camera s actual left or right Adaptive Motion Control Adaptive motion control minimizes video problems caused by minor packet loss and improves video reproduction For packet loss of 5 or less this feature eliminates or greatly reduces video artifacts This feature is enabled by default in Administrator Preferences Video Video Quality Adaptive Motion Control 24 Avaya 1010 and 1020 User and Administrator Guide Customizing Input Device Names Define a custom input name by changing the default value for HD Camera 1 Name in Administrator Preferences Video Video Control Customized names are limited to 16 characters The defa
57. sues The following issues are related to the user interface or the display Display Failures If data does not appear on the display ensure cables are properly connected on the display and that the display cable is connected to the HD output on the codec If the video image and user interface appear washed out or too bright examine your HDTV input settings to make sure the HDTV has the appropriate resolution Some HDTVs particularly plasma displays allow you to configure the native resolution of the input device from the HDTV administration interface Poor Quality Display If the colors on the display appear incorrect verify that the display cable is properly connected to the display Poor Quality Far End Video During a call the Avaya system automatically selects the best video algorithm for the video source and capabilities of the remote system If you experience poor motion handling or visible tiling in the far end picture during a video call contact your administrator Avaya 1010 and 1020 User and Administrator Guide 46 Audio Issues An Avaya system automatically selects the best audio algorithm for the call rate and the remote system s capabilities The following issues are related to the audio quality Problematic Sound Quality If you are unable to hear the ringer when an incoming call arrives adjust Ring Tone Volume in User Preferences Audio Muffled audio reception from the far side may be caused by highly re
58. t None USB Serial Baud Rate 115200 USB Serial Erase Character Backspace Ctrl H ASCII 10 USB Serial Flow Control None Administrator Preferences System Default Value Available in User Preferences License Keys Not Available Administrator Preferences System System Reset Default Value Available in User Preferences System Reset prompt for administrator password Recent Administrator Preferences Recent Default Value Available in User Preferences Fields reflect recent changes No default Directory Administrator Preferences Directory General Default Value Available in User Preferences Local Directory Enabled Corporate Directory Enabled Meetings Directory Enabled Administrator Preferences Directory Auto Discovery Default Value Available in User Preferences Auto Discovery Enabled Auto Discovery Subnets No default discovers local subnet only if left blank Auto Discovery Ignored Subnets No default 40 Avaya 1010 and 1020 User and Administrator Guide Administrator Preferences Directory LDAP Default Value Available in User Preferences LDAP Disabled LDAP Hostname No default LDAP Username No default LDAP Password No default LDAP Base No default LDAP Filter No default LDAP Refresh Never Appearance Administrator Preference
59. t you wish to dial 4 Press OK to place the call Browsing the Directory Browse the directory using the alphabetical or hierarchical method When you use the alphabetical method the entries appear in alphabetical order and you can select an alphabet group in the Browse column to quickly navigate to an entry Hierarchies are predefined organizational units similar to folders or directories on a computer system Place an entry into a hierarchy when you create the entry or at any time by editing the Hierarchy field Using the hierarchical method select a hierarchy in the Browse column to locate an entry To move down one level in Browse press OK To move up one level press Q Use the Q and Q buttons to move up or down a page of entries when an entry is selected Adding an Entry to the Local or Meetings Directory Create up to 1000 entries in the local directory and 100 entries in the meetings directory 1 From the main screen press to access the directory 2 Using the arrow keys select the Local or Meetings directory 3 Select Add New Entry and press OK 4 Doone of the following Local directory Use the arrow keys to select fields in the New Directory Entry screen Press OK to enter a value in a selected field Enter a system name video and voice numbers and IP address or ISDN numbers NOTE If necessary press O to change the method of text entry for text fields or press to access the keyboard After entering a va
60. th Avaya Video Conferencing Manager administrators can manage video systems across Conferencing the enterprise Avaya Video Conferencing Manager features include resource scheduling Manager monitoring reporting and remote upgrading Viewing Recent Configuration Changes To quickly access a preference that has been recently changed navigate to Administrator Preferences Recent Preferences that have dependencies on other preference settings such as SIP server preferences may not appear in Recent NOTE Upgrading the system software removes all preferences from Recent Configuring Network Usage Specifying a Locally Configured IP Address Dynamic Host Configuration Protocol DHCP is used to dynamically allocate and assign IP addresses DHCP allows you to move network devices from one subnet to another without administrative attention You can choose to enable DHCP if a DHCP server is present If you disable DHCP you must enter the following IP address Locally configured IP address if not assigned by a DHCP server subnet mask Used to partition the IP address into a network and host identifier gateway IP address of the default gateway the system uses 15 Avaya 1010 and 1020 User and Administrator Guide 16 Configuring Avaya Systems Using DHCP If an Avaya video communications system obtains its IP address using DHCP it can accept an option from the DHCP server that specifies a locat
61. the symbols star and pound The default administrator password is 1 2 3 4 Avaya recommends that you protect the administrator preferences with a secure password Set a user password to control access to User Preferences screens By default the user password is not set If you set a user password you can also access the User Preferences screens with the administrator password 14 Avaya 1010 and 1020 User and Administrator Guide Managing Your System Remote control To configure your Avaya system with the remote control follow these steps 1 From the main screen press to access the System Menu 2 Select Administrator Preferences and press OK 3 Enter the administrator password by default 1 2 3 4 and press OK If you enter an incorrect password press to clear the error message Browser To configure your Avaya system from a web browser you must have Adobe Flash Player installed and configured on your web browser 1 Open a web browser and enter the IP address of the Avaya system The IP address of the system appears at the top of the main screen 2 Enter the administrator password and click Submit This is a secure Internet connection and you may receive an unknown certificate warning By default remote access to an Avaya system through a web browser is enabled To disable remote access through a web browser set Administrator Preferences Security General HTTP to Disabled Avaya Video Wi
62. tion on than off The system reboots and resets preferences to default settings flashing blue shorter duration on than off The system reboots using the alternate software image installed on the system and resets preferences to default settings solid blue The system reboots without changes to the configuration Avaya 1010 and 1020 User and Administrator Guide Rebooting the System The system reboots when you do any of the following Reboot the system Administrator Preferences Diagnostics System Reboot User Preferences Diagnostics System Reboot Reset the system to its default state Administrator Preferences System System Reset Restore a system configuration Web administration interface Preferences System System Reset System Restore Change the VLAN Tag preference Administrator Preferences Network General Change TCP reserved ports Administrator Preferences Network Reserved Ports Change the UDP signaling port Administrator Preferences Communications SIP enable or disable TCP or TLS signaling or change the TCP or TLS signaling ports Upgrade system software Web administration interface Maintenance System Upgrade Initiate changes that result in Repeatedly change the language that appears in the user interface or the fragmented memory and prevent the display connected to an Avaya system to a resolution that requires the user interface from being successful
63. tration options after an upgrade or downgrade close your web browser clear the browser cache and reopen your web browser 29 Troubleshooting Upgrade Failures Avaya 1010 and 1020 User and Administrator Guide If attempts to upgrade software for your Avaya system fail follow these steps 1 Ensure you have a valid upgrade image 2 Reboot the system 3 Attempt the upgrade again 4 Ifa second attempt fails note the error code returned Upgrade Error Codes Code Problem Description 1 Internal error The system is missing critical files 2 Switch to upgrade failed The command to set the active partition failed 3 Write failed A write failure occurred while copying the image to the upgrade partition This typically occurs when you use an upgrade image for another Avaya product 4 Read failed Reading incoming data failed during the image upload This typically occurs if the connection is broken during the upload 5 Upgrade script failed After the image successfully uploads the system runs an upgrade script for final processing This error indicates a failure in the script This typically occurs when you use an upgrade image for another Avaya product 6 Unable to run upgrade script The system was unable to run the upgrade script This typically occurs when you use an upgrade image for another Avaya product 7 Unable to mount upgrade partition After the image was copied to the system t
64. ult name is HD Camera 1 Selecting Priority of Quality Metrics for Source Video You can favor sharpness or motion for the quality of primary video that Avaya 1010 and 1020 sends to the far end during a call If you favor sharpness by selecting a smaller number in Administrator Preferences Video Video Quality Primary Video Motion in lower bandwidth calls the system sends the primary video at a lower frame rate and a higher resolution The default value 10 favors motion Consider adjusting this preference if bandwidth is limited Adjusting Video Encoder Quality Adjust the quality of the video image sent to the far end during a call by specifying a relative lower or higher resolution in Administrator Preferences Video Video Quality Video Encoder Quality Moving the slider to the right improves the quality of the video image Adjusting the MTU of Video Packets Video packets that exceed the maximum transmission unit MTU size for any router or segment along the network path may be fragmented or dropped This results in poor quality video at the receiving device Set the MTU of video packets that your Avaya system sends in Administrator Preferences Video Video Quality Video MTU The default value is 1440 bytes The allowed range is 900 1500 bytes Configuring Avaya Video Communications Systems to Record With LifeSize Video Center in your environment Avaya video systems can initiate an out of call recording to LifeSize Video
65. und or the camera lens which creates harsh contrasts e Direct illumination of the subject matter and camera lens e Colored lighting e Harsh side lighting or strong light from above Improve dim scenes by Adjusting Camera Brightness Avaya 1010 and 1020 User and Administrator Guide 45 Camera Issues If you are unable to pan tilt or Zoom a camera that has these capabilities ensure that the remote control contains three AAA batteries that are in good working condition Verify that no objects are obstructing the sensor on the front of the camera and that the LED on the front of the camera flashes bright blue when you use the remote control to perform a task If the camera does not display video ensure that the camera is connected to the Avaya system with a camera cable to the appropriate camera input or contact your administrator Verify that the blue LED on the front of the camera is lit which indicates that power is active and reboot the system if necessary to verify that the camera turns on To reboot the system access User Preferences Diagnostics System Reboot Read more at Using Camera Diagnostic Preferences Packet Loss Packet loss can result in noticeable video or audio performance issues and can be caused by signal degradation over the network medium oversaturated network links corrupted packets rejected in transit faulty networking hardware and misconfigured system drivers or network applications Display Is
66. verberant rooms If you are experiencing poor audio reception add more sound absorbency to the room and speak in close proximity to the microphone Degradation in the audio quality can also be caused by faulty microphones or dust and debris on the microphones Do not use any kind of liquid or aerosol cleaner on Avaya devices that include microphones A soft slightly damp cloth should be sufficient to clean the top surface of the units Distorted Audio Ensure that speakers are not obscured or damaged at either end of the call Ensure both ends are not muted Verify that the audio out cables are properly connected to the display and that external speaker systems are powered and configured correctly Power and Connectivity Issues If a call does not successfully connect verify that you dialed a working number and that the far end is powered on and available Verify that the network is ready and available Network status is indicated at all times in the status bar If the Avaya system is connected to the local network a green network status icon appears A yellow ir or red aa network status icon indicates a problem with the network connection You may need to reboot a system that is not responding to commands from the remote control Avaya 1010 and 1020 User and Administrator Guide 47 Using the Remote Control in the Web Administration Interface From the web administration interface press Remote Control to display an image that allows y
67. with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE http support avaya com Licenselnfo ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UND
68. y a VLAN tag to outgoing packets and accept only incoming tagged packets that have the same VLAN identifier Specify the VLAN identifier of the VLAN to which the system is assigned in Administrator Preferences Network General VLAN Tag The value is a number in the range 1 through 4094 If you set or modify VLAN Tag the system reboots when you navigate to another screen Avaya 1010 and 1020 User and Administrator Guide 18 Specifying an NTP Server The system date and time that appear in the user interface are automatically set if one of the following conditions exists e Administrator Preferences Network General DHCP is enabled and the DHCP server can pass an NTP server address to your system OF Administrator Preferences Network General NTP Server Hostname specifies the hostname or IP address of an NTP server NOTE AnNTP server address that a DHCP server passes to your system overrides an NTP server hostname or address specified in NTP Server Hostname The System Information page shows the IP address of the NTP server that the system uses The time zone is not set automatically If you did not specify the time zone for your system during the initial configuration the time that appears in the user interface may not be correct Specify the time zone in Administrator Preferences System Date and Time Configuring Appearance Configure how to display information on your system in Administrator Prefe
69. ya systems that have a 10 address except those that have a 10 85 address If you set Auto Discovery to Disabled the Avaya system does not send a broadcast message to the local subnet and cannot discover or be discovered by other Avaya systems Reading from an LDAP Server When you enable and configure LDAP preferences to populate the corporate directory you specify the hostname login and query parameters and the refresh interval for reading data from a preconfigured LDAP server Avaya recommends that you use an LDAP server configured with an H 350 compliant schema Avaya 1010 and 1020 User and Administrator Guide 28 Managing Directories from the Web Administration Interface Advanced usage of the directory is available only from the web administration interface On the Directory tab click the name of the directory you wish to access List All retrieves the current directory data Use Search to locate a specific entry in the directory When viewing the local or meetings directory click Clear All to delete all entries Import to add multiple entries Export to export the entries in CSV format and Add New to add a single entry When viewing the corporate directory click Export to export the entries in CSV format NOTE When importing and exporting directory entries from the web administration interface use a text editor that supports UTF 8 encoding to view or edit the data Double byte characters are not supported in directory

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