AT&T PARTNER Plus Communications SystemRelease 2 User's Manual
Contents
1. 1 1 11111 111 1 e EE d des 1 ee EE ea gu Tj E 1 1 1 1 1 1 1 11 1 1 11 J ee e EMEN E pe n ENT FRE ERO M ER AA ERES 0 aee EE Jm eee 1 EUM _ tT Ex ge que sum quu 1 eps E n p 111111 eee Ee op s e ET MS CEE Must have an AT amp T MLS 34D or MLS 12D display phone for programming required for operation during power failure Power failure transfer extension standard phone A Line Access Restricti O Outgoing Calls Line Ringing Options Immediate Ring D Delayed Ring No Rin Blank Line not assigned ons Only Incoming Calls Only No Access to Line Blank No restrictions Customer Information System Design and Training Who Will Design My System m When you purchase your PARTNER Plus system your salesperso2. An X in column means the extension is a member of the Call Pickup Group Calling Paging Group or Night Service Group A System Manager s extension Disallowed amp Allowed Telephone Numbers With Disallowed Telephone Numbers you can prevent users who can normally make outgoing calls from dialing specific telephone numbers or categories of telephone numbers e g calls to 976 exchanges for pre recorded messages such as horoscopes and 900 area code chat lines Conversely Allowed Telephone Numbers are exceptions to dialing restrictions For example you might disallow prevent the dialing of 976 telephone numbers but allow dialing of 976 1212 for weather reports Or you can use Allowed Telephone Numbers to permit people at extensions with dialing restrictions to dial certain telephone numbers local exchanges or area codes For example you may want people at normally toll restricted extensions to be able to call specific customers or suppliers By combining Dialing Restrictions and Disallowed Telephone Numbers with selected exceptions via Allowed Telephone Numbers Marked Speed Dial Numbers and a list of Emergency Telephone Numbers you will specify later you can control outgoing call traffic and associated costs without placing unreasonable constraints on your staff Form C Instructions top Use form C to create lists of disallowed and allowed telephone numbers and to assign the lists
3. LISTS IS REQUIRED IS NOT REQUIRED P Item Telephone Number Item Telephone Number revent calls to 01 976 01 976 976 Exchanges 02 0976 02 0 976 900 Area Code gt in 011 Foreign Countries 03 1976 03 1 976 04 7 976 04 900 These entries are necessary 05 0 0 976 05 1071 only in states where dialing 0 or 1 is required for toll calls 61190 UB within the state example in 07 1 0 976 07 NJ which has two area codes 08 0900 08 a person in 201 who wants to 09 1900 09 ial a 1 first call 609 must dial a irst 10 10 2 Assign Lists In the Extension Assignments box assign the lists to the extensions in your system in any combination by placing an X in the appropriate columns For example you could assign List 1 and 2 to Ext 11 but only List 1 to Ext 12 Emergency Telephone Numbers You can create a list of up to 10 emergency numbers that can be dialed at any time by any extension with access to an outside line Emergency numbers override all other dialing restrictions and can even be dialed when Night Service is on Form C Instructions bottom EXAMPLE EMERGENCY LIST List up to 10 emergency numbers tem Telenhone Number on the bottom aom See the example to the right of these instructions 02 611 local phone company service 03 555 2345 Boss s home NOTE There are a variety of factors 04 555 4567 auto club
4. and a System Password check the first box If your System has Night Service but no System Password check the second box Form 1 section 9 If your system has any hotline phones or door phones check boxes and complete charts If you wish include a descrip tion for example copy room Form 1 If any auto attendants will be connected to the system indicate their extensions Also indicate each auto attendant s Trans fer Return extension that is the extension to get calls the auto atten dant cannot transfer because the extension or route the caller dials does not answer PARTNER Plus Release 2 Communications System INFORMATION CQ Outgoing Call Restrictions You cannot make these kinds of calls EXTENSION PROGRAMMING Long distance toll calls extension is programmed for Local Only X Line Assignments and Ringing The lines checked are on your extension Unless otherwise indicated on the chart you can use the line to make and answer calls your phone will start ringing immediately when a call comes in on Ringing the line will To call Start Ringing out first dial the line and to get an outside dial tone just press an idle line button after 20 sec delay Ring You can use line only to See Line Status Description You cannot receive regular inside or outside calls but you can join call
5. and identify their extensions If the customer will have any hotline phones for each phone enter the extension and its destination extension the extension that wil ring when the hotline phone is used The hotline phone must be a standard touch tone or rotary phone and should have no outside lines assigned to it We recommend hotline phones not be connected to extensions 10 16 22 or 28 because these are power failure transfer extensions If the customer will have doorphones 2 max imum enter x s where appropriate then identify extensions to ring Any extension with a phone can be rung but the doorphone itself cannot be on Ext 10 11 16 17 22 23 28 or 29 Enter the extensions any auto attendants AAs will be connected to any extension except 10 16 22 or 28 is acceptable Directly underneath each AA extension indicate the extension that should get calls the AA cannot transfer because the extension or route the caller dials after hearing the recorded greeting does not answer The system normally returns transferred calls that are not answered to the extension that originated the transfer Indicate any originating extensions that should not receive returning transferred calls Directly under the originating extension indicate the extension where the transferred calls should go instead Additional information for the installer wap DIUI PARTNER Plus Release 2 System Planner Form A1 System Programm
6. quiet place away from distractions W Please designate one person and an alternate to participate in the training The person s you select will then train the rest of your staff This training will ensure that you take maximum advantage of your new AT amp T system Thank you for your participation System Speed Dial Numbers System Extensions The PARTNER Plus system can memorize a list of up to 60 frequently called To call each other users of the system will need to know each other s telephone numbers referred to as System Speed Dial numbers which extensions They will also need to know the extensions in the Call Pickup everyone on the system can use With System Speed Dialing employees Group Calling Paging Group and Night Service Group don t need to remember changes in telephone numbers and dialing is much quicker Form B Instructions bottom All the information you need is A 2 in the Name Location and You assign a 2 digit code for each System Speed Dial number This code Groups columns Simply transpose the information from form A 2 to the ranges from 20 to 79 To dial a number you press three buttons the bottom of form Feature button followed by the 2 digit code For example suppose your staff frequently calls Acme Supplies and you assign Acme s telephone number to code 20 call Acme simply press Feature 2 0 If Acme moves or the phone number changes you progam the new telephone number and d
7. that influence the effectiveness of call restrictions Avoid putting 800 OA COND IR numbers in your Emergency List If you need to allow restricted users to access 800 numbers put those numbers in an Allowed List instead Telephone Number 233 Form C Disallowed amp Allowed Telephone Numbers Disallowed Telephone Numbers 404 Disallowed List List 1 List 2 List 3 List 4 Extension Assignments 405 Ext List List2 List3 List4 Ext List 1 List2 List3 List 4 Entry Telephone Number Entry Telephone Number Entry Telephone Number Entry Telephone Number 10 22 01 01 01 01 1 23 02 02 02 02 12 24 03 03 03 03 13 25 04 04 04 04 14 20 05 05 05 05 22 06 06 06 06 17 29 07 07 07 07 18 30 08 08 08 08 19 31 09 09 09 09 20 32 10 10 10 10 21 33 Allowed Telephone Numbers Overrides 407 Allowed List List 1 List 2 List 3 List 4 Extension Assignments 408 Ex Listi List2 List3 List 4 Entry Telephone Number Entry Telephone Number Entry Telephone Number Entry Telephone Number 22 01 01 01 23 02 02 02 24 03 03 03 2 04 04 04 26 27 05 05 05 28 06 06 06 29 07 07 07 30 08 08 08 31 09 09 09 32 10 10 10 33 Eme
8. 1 D blank indicates the line is not assigned to the extension If any line assigned to an extension is to be restricted show how by entering or N A blank indicates all calls are generally permitted on the line Outgoing calls only can place calls but can receive only transferred calls Incoming calls only can only receive calls cannot place calls N No access to line line appears on the phone but cannot place or receive calls can only receive transferred calls This is useful for monitoring call activity on the line Check the appropriate column for extensions with MLS 34D and MLS 120 display phones If the user does NOT want Abbreviated Ringing enter x Auto Privacy Outgoing Call Restrictions Inside Only Local Only Unrestricted Disallowed List Allowed List Groups Call Pickup Group Calling Group Night Service Group If the extension is to have Automatic Privacy enter x This prevents other extensions with the same line from joining in on calls at this extension Useful for fax and modem extensions Check the appropriate column s to show dialing restrictions and overrides User can only make intercom calls to others on the system User can only make intercom and local outside calls no toll calls User can make any type of call One or more lists of Disallowed Telephone Numbers form C will apply to this extension The user will not be able to plac
9. CALL Group Call sak FAX x Fax Management Extension PRIV Privacy SNR Save Number Redial GRP PAGE Group Page Eve where x fax extension example FAX 11 EXHOLD Exclusive Hold MSG ON Message Light On LOUDSPK Loudspeaker Page Auto Dial Ring Ext where x ext example EXT 10 DROP Conference Drop MSF OFF Message Light Off PICKUP GRP Call Pickup Group Answer PAGE x Auto Dial Page Ext RECALL Recall TT EN Touch Tone Enable PICKUP x Pickup Extension where x ext example PAGE 10 AUTO gt Auto Dial Outside Number 3 Button with lights required Button with lights recommended but not required Put telephone number or name on template example John Instructions We suggest using this form as a training aid to communicate to your staff how their extensions are programmed in the system To avoid completing an entire form for each user first use one form to fill in information that applies to everyone photocopy enough of them for each user and finally complete the individual forms All the information you need is already shown on forms in the System Planner and the instructions below tell you where to find the information in the Planner Line Assignments and Ringing Line Description Use line only to Ringing To call out Transfer Return Rings Transfer Return Extensions Outside Conference Restriction Chec
10. I amp T AT amp T 518 600 109 Issue 1 1991 C PARTNER Plus Communications System Release 2 System Planner Graphics AT amp T 1988 Form A1 Instructions Salesperson completes Items 1 10 Sales Support Rep completes 11 13 Enter the name of the customer billing name 1 2 3 Enter the address where the system is to be installed Enter the name and telephone number of the person at the installation site who is to be contacted with questions about the installation Enter the name and phone number of the person and alternate to be trained Enter salesperson information Enter the features the customer is most interested in most important first Outside Telephone Lines Telephone No New Description Rotary Check if applicable Check if applicable PBX Centrex PBX Centrex dial out code Recall Timer Duration Transfer Return Rings Outside Conference Restriction No toll call prefix System Password Enter phone number of each outside line If ordering a new line and number is unknown enter x Describe line 800 Local FX etc If line is rotary dial enter x Fill in blanks where necessary Fill in blanks where necessary If system is behind PBX or Centrex enter x If the system is behind PBX or Centrex enter x and the digit the customer must dial to get an outside line If the system is behind Centrex enter x By default a t
11. S Intercom Only Alerting exts 606 ALS Intercom Only Alerting exts 606 Doorphones cannot be on ext 10 11 16 17 22 23 28 or 29 Any extension can be 4 doorphone alert ext Auto Attendant exts 607 __ Transfer Return exts 306 __ Other Transfer Return exts 306 Originating ext Trans Ret ext __ Telephone No Name Location Equipment Connected Line Assignment Ringing Options Line Access Restrictions Display Language No Abbreviated Ringing Form A2 Instructions 14 Extension Assignments Enter name and location room number or other description for each extension Enter devices connected to each extension examples MLC 6 MLS 6 MLS 12 MLS 12D MLS 34D Fax AM for answering machine ROT for standard rotary phone TT for touch tone AA for Auto Attendant Customer will need a 267F2 bridging adapter when two devices share an extension jack two adapters packaged with each 206 module For each extension show the lines assigned to it by indicating whether each line will ring Immediatety have a Delayed ring D or Not ring N If the line should appear on a button different from default assignment indicate the desired new line button assignment For example if Line 3 should ring after a delay on first button above the left Intercom button the first line button is the default button assignment for Line 1 under Line 3 show
12. e calls to numbers on those lists One or more lists of Allowed Telephone Numbers form C will apply to this extension The user will be able to place calls to specified numbers on those lists Check the appropriate column s to indicate the extensions to be included in the Call Pickup Calling and Night Service groups An outside call ringing at an extension in the group can be answered at any other extension in the system A user can ring or page a group of extensions simultaneously The user is connected to the first extension in the group to answer When the person at Extension 10 turns on Night Service incoming calls ring all phones in the group immediately regardless of normal ring options In addition if there is a system password phones in the group cannot place outside calls without entering the password except Emergency Tele phone Numbers or Marked System Speed Dial Numbers Customer completes PARTNER Plus Release 2 System Planner 685 117 Form A2 System Programming di men dz 8 dos Name Location Ext 2 E a 59 3s En vL xp vnu ar 188 1111 _ SE 1 111111 Z Fea
13. ial the same way Feature 2 0 Personal Speed Dial Numbers Up to 20 Personal Speed Dial Numbers can be stored for personal use at each user s extension codes 80 to 89 Form B Instructions top Record your Speed Dial numbers on the top of form 8 Name and Enter the telephone numbers and names Telephone Include area codes Number Column The maximum length of a telephone number is 20 digits or special characters Special characters are P Pause 1 5 seconds R Recall switchhook flash for PBX Centrex features S Stop the dialing sequence Please have System Speed Dial numbers ready when the T Touch tone digits to follow for rotary lines only technician arrives Column If you want users to be able to call a particular System Speed Dial number regardless of any dialing restric After installation please photocopy this form and distribute a copy to every tions placed on their extensions you can mark the one using the system They should keep this form near their phones for number so it can be dialed at all times Mark the reference when placing calls An extra blank form is in the nstallation and number by entering a star in this column Use guide Personal Speed Dial Numbers cannot be marked Form B Speed Dial Numbers To Dial MLS or MLC model telephone press Feature Code standard touch tone telephone press Code while receiving intercom dial tone System Speed Dial Nu
14. iations from the list below on the templates Except for Do Not Disturb Fax Management and Auto Dial these features can be used even if they are not programmed Details are in the nstallation and Use guide 2 Under the template indicate the extensions to be programmed like the template Directly under each extension indicate its Automatic Line Selection setting if it should be different from the factory setting for example to indicate that an extension should select outside lines 1 2 3 and 4 then select Intercom enter 1 2 3 4 under the extension On a system with 8 lines the factory setting is 1 2 3 4 5 6 7 8 1 When the user lifts the handset or presses Spkr without first pressing line button the system automatically selects the first available line assigned to the extension for example when line 1 is busy the system selects line 2 The extension can be programmed to select lines in any order for example if the user has a standard phone or makes mostly intercom calls you can set the order to l 1234506798 EXHOLD DROP RECALL LNR SNR MSG ON MSG OFF TT EN 20 Button with lights required ANM Do Not Disturb Prevents calls from ringing on your phone Outside callers hear ringing and intercom inside callers get a busy signal Privacy Prevents other phone users with the same line from joining your telephone conversations Exclusive Hold Guarantees tha
15. ictions Calling Paging Group You are in this group Anyone on the system can ring or page all extensions in your group simultaneously If you pick up first you will be connected to the call See p 6 Quick Reference card Q see separate list see separate list Night Service Your extension is in the Night Service Group Q After hours all lines will ring immediately when calls in You can only dial Emergency numbers or Marked System Speed Dial numbers After hours all lines will ring immediately and you can dial normally Hotlines The following hotlines are on our system When someone picks up the handset of a hotline phone the extension shown will ring automatically Rings Ext Description Ext Q Doorphones The following doorphones are connected to our system When Rings Exts up to 5 someone presses the button at a doorphone the extensions shown will ring automatically with unique DING DONG ringing Ext Description Q Auto Attendants device is at these extensions to automatically answer and route calls If you have an MLS 12D or MLS 34D phone and the auto attendant transfers a call to you the extension number will appear on the display Transfer Return Ext Description Ext
16. ing GBS 117 5 91 1 Customer Name 6 Features Customer Most Interested In 2 Installation Address 3 Contact Name Phone 4 Person to be Trained Phone Alternate s Name Phone MS 5 rJ 5 Sold AT amp T Sales Force Salesperson s Name Dealer 7 Outside Telephone Lines 104 8 Check if applicable Line Telephone Number New Description Rotary Paging 201 AT amp T paging system 1 Customer owned CPE Zones 2 Q Music On Hold Standard Tip Ring Phone s 3 Central Tel Programming set Automatic Line Selection ALS 4 to Intercom first Q Fax Machine s 5 Answering Machine s Q Auto Attendant s e Q Doorphone s 7 IROB protector s Q UPS 8 Q Extra Alert s Q Other Equipment 10 Notes 11 Installation Date 12 Order Nos Phone M 9 Check if applicable Q PBX Centrex 721 Q PBX Centrex dial out code 106 Q Recall Timer Duration Centrex 107 Outside Conference Restriction 109 No toll call prefix required 402 3 System Password 403 Night Service 503 Emergency Telephone Number List 406 13 Sales Support Rep Transfer Return rings 105 Q Doorphone 2 ext 605 Q Facsimile extensions 601 Hotline ext 603 to ring ext Hotline ext 603 ring ext __ Doorphone 1 ext 604 AL
17. k box next to each line assigned to this extension Form A1 If you wish describe the line with a telephone number etc Line Use Restrictions Check the appropriate box for any restricted line N Place Calls Outgoing Calls Only Answer Calls Incoming Calls Only Pick Up Held Transferred Calls No Access to Line Line Ringing Options Check appropriate box if any of the lines are Delayed Ring D or No Ring N Form A1 sections 7 9 1 any line is Centrex or PBX enter the dial out code example 9 Form A1 section 9 Enter Transfer Return Rings If there is no entry on form A1 enter a 4 the factory setting Form 1 section 9 Enter Transfer Return Extension If there is no entry on form A1 leave blank Form A1 section 9 If checked on form A1 check the box on this form No Abbreviated Ringing Automatic Privacy Call Pickup Group Calling Paging Group Outgoing Call Restrictions Allowed Disallowed and Emergency Phone Numbers Night Service Hotlines Doorphones Automated Attendants Check appropriate boxes that apply to this extension Check box if extension is in any of these groups Check appropriate boxes that apply to this extension Form C Either show the num bers assigned to this extension or photocopy form C and check see separate list Form A1 section 9 if your system has Night Service
18. late shows an MLS 34D phone programmed for extension 10 typically the receptionist The top three rows of buttons are programmed with Intercom Auto Dial buttons for extensions 11 28 This lets the receptionist dial any of those extensions with a single touch or see which extensions are busy at a glance The 24 programmable buttons on the MLS 34D are enough to program all extensions in your system as Intercom Auto Dial buttons a The bottom row of programmable buttons show dial code features that are especially useful for the receptionist For more information on these features see the instructions tor form 2 the Installation and Use guide provided with the system If you have more than 18 extensions in your system you can program additional Intercom Auto Dial buttons on this row to let the reception ist have one touch access to all extensions MLC 6 Any unused line buttons are programmable NOTE An MLS 6 or MLC 6 phone with 4 lines assigned to it has no programmable buttons That is if it only has lines 1 and 2 the phone has two programmable buttons the buttons where Line 3 and Line 4 would have been Template 2 MLS 12 or MLS 12D This template shows dial code features and Auto Dial numbers for an MLS 12 or MLS 12D phone The Do Not Disturb and Privacy features are programmed on the first two buttons since those features require buttons with lights If you want any telephones programmed like this tem
19. mbers Personal Speed Dial Numbers Code Name Company Telephone Number Code Name Company Telephone Number Code Name Company E Telephone Number Code Name Company Telephone Number 20 40 60 80 21 41 61 81 22 42 62 82 23 43 63 83 24 44 64 84 25 45 65 85 26 46 66 86 27 47 67 87 28 48 68 88 29 49 69 89 30 50 70 90 31 51 71 i i 91 32 52 72 92 33 53 73 93 34 54 74 4 35 55 75 95 36 56 76 96 37 57 77 97 38 58 78 08 39 59 79 99 You can dial System Speed Dial codes with a at any time regardless of dialing restrictions placed on your extension System Speed Dial numbers are programmed by the System Manager report problems and suggested revisions to your System Manager To program Personal Speed Dial numbers see the Quick Reference card System Extensions To call another extension On MLS MLC model telephone press Intercom Ext eOn standard telephone dial Ext while receiving intercom dial tone Call Calling Night Call Calling Night Pickup Paging Service Ext Name Pickup Paging Service Group Group Group Group Group Group Call Calling Night Ext Name Pickup Paging Service Group Group Group 26 27 28 29 30 31 32 33 NLD A
20. n will help you determine the best way to set up your system Based on this discussion your salesperson will complete the System Programming forms in this Planner forms A1 ana A2 W To indicate how you want to further customize your system and telephones please complete the rest of the forms in the Planner sometime before installation Easy to follow instructions are provided on facing pages We suggest you complete the forms in pencil If you need help completing them please call our 24 hour Helpline at 1 800 628 2888 Please keep the completed forms in a safe place Record any future programming changes on the form if programming is inadvertently cleared the forms can be used to reprogram the system How Will Be Trained he technician who installs your system will be your trainer You will be trained at your place of business by the technician on the day your system is installed and programmed W Your technician will a demonstrate how to handle calls and use the system s features a demonstrate how to program features and Auto Dial numbers onto telephones a demonstrate how to change the programming for the system and telephones and a explain how to use the documentation the Quick Reference cards and the Installation and Use guide How Can Prepare For Training B Our experience shows that training works best if you can dedicate 30 60 minutes of UNINTERRUPTED time for training on installa tion day preferably in a
21. on AUTO is not necessary 28 Button with lights recommended but not required Note Although standard single line touch tone rotary cordless and feature phones cannot be programmed you can use some of the features in the above list with these standard phones by pressing and a 2 digit code Details are in Installation and Use guide eue Form D2 Telephone Programming Blank Templates MLS 34D PHONES Assign to exts Auto Line Sel Factory setting is Outside lines 1 2 3 4 5 6 7 8 Intercom MLS 6 and MLC 6 PHONES NOTE An MLS 6 or MLC 6 phone with 4 lines assigned to it has no programmable buttons Assign to exts MLS 12 and MLS 12D PHONES NI x x 5 NIA Nts Secu Line 5 2 Line 6 20 gt ties A n NE ENT 20 NU IT M x Line1 stk tines Heu Factory setting is Outside lines 1 2 3 4 5 6 7 8 Intercom un uni TY Assign to exts Auto Line Sel Assign to exts Auto Line Sel Factory setting is Outside lines 1 2 3 4 5 6 7 8 Intercom NOTE Line buttons are programmable only if they are not used for lines Autos Line Sel m x lux e ree ot Factory setting is Outside lines 1 2 3 4 5 6 7 8 Intercom Summary of Abbreviations 2 DND Do Not Disturb LNR Last Number Redial GRP
22. plate simply list their exten sion numbers under the template or if you prefer different setups for phones fill in the completely blank templates 02 If this standard template is close to what you need you can edit it NOTE provides blank templates for MLS 12 or MLS 12D MLS 6 or MLC 6 and MLS 34D phones Extension Assignments Automatic Line Selection Under the template indicate the extensions to be programmed like the template Directly under each extension indicate its Automatic Line Selection setting if it should be different from the factory setting for example to indicate that an extension should select outside lines 1 2 3 and 4 then select Intercom enter 1234 1 under the extension On a system with 8 lines the factory setting is 12345678 1 When the user lifts the handset or presses Spkr without first pressing a line button the system automatically selects the first available line assigned to the extension for example when line 1 is busy the system selects line 2 The extension can be programmed to select lines in any order for ex ample if the user has a standard phone or makes mostly intercom calls you can set the order to l 1234567 8 Template 1 Ext 10 Intercom Auto Dial Numbers Group Paging Night Service On Off Loudspeaker Paging Fax Management indicate fax machine extension Message Light On Message Light Off Template 2 Outside A
23. ransferred call returns to the origi nator or a programmed Transfer Return extension if not picked up within 4 rings Possible settings are 0 9 rings 0 rings no return If the customer wants a setting other than 4 enter x and the preferred number of rings If the customer wants to prevent all users from conferencing together more than one outside party enter x If dialing a 0 or 1 to make toll calls is NOT required enter x If the customer wants a 4 digit system password enter x Whoever knows the password can place any type of call at any time regardless of dialing restrictions placed on the extension 10 Night Service Emergency Telephone Number List Facsimile Extensions Hotline Extensions Doorphone Extensions Auto Attendant Extensions AA Transfer Return Extensions Other Transfer Return Extensions If the customer wants Night Service enter x When the person at Ext 10 turns on Night Service phones in the Night Service Group ring immediately overriding normal ring options In addition if a system password has been pro grammed system users cannot place outside calls except Emergency Telephone numbers and Marked System Speed Dial numbers If the customer wants a list of emergency phone numbers enter x They can be dialed at any time by any extension with access to an outside line regardless of restrictions placed on the phone If the customer has any fax machines enter x
24. rgency Telephone Numbers 1 406 Entry Telephone Number 01 Entry Telephone Number 02 03 04 05 Emergency Telephone Numbers Notes Consult your local phone directory to determine the numbers for police fire and ambulance service because 911 is not available everywhere When programming emergency numbers and or making test calls to emergency numbers 1 Stay on the line and briefly explain to the dispatcher the reason for the call before hanging up 2 Perform such activities during off peak hours such as in the early morning or late evening Telephone Programming Use forms D1 and D2 to record the features and Auto Dial numbers for the programmable buttons of MLS series and MLC 6 phones Telephone buttons that can be programmed depend on the type of phone as shown below MLS 12D and MLS 12 MLS 12 has no display MLS 34D Programmable buttons Any unused line buttons are programmable NOTE Standard touch tone rotary cordless and feature phones cannot be programmed as described here Form 01 Instructions Standard Templates This form has two standard templates one for an MLS 34D telephone and the other for an MLS 12D or MLS 12 telephone These standard templates show how dial code features and Auto Dial numbers can be put on the programmable buttons of system telephones Template 1 Extension 10 This temp
25. s and calls on the line can be transferred to you The line appears on your phone line button lights show line activity and calls on the line can be transferred to you but you cannot access the line to place or answer regular calls X Transfer Return Rings If a call you transfer is not answered within rings it will ring back at a your phone or b the Transfer Return Extension Outside Conference Restriction Conferencing outside parties is not permitted on this system No Abbreviated Ringing When you are on a line when another call comes in your phone will ring repeatedly until the call is picked up or the caller hangs up If box is not checked your phone will ring once and the light next to the line button will flash repeatedly Automatic Privacy Others on the same line cannot join your calls If you want the ability to let others join in when you want them to program Privacy on a programmable button See p 4 Quick Reference card Call Pickup Group You are in this group An outside call ringing at your phone can be answered by any other extension See p 6 Quick Reference card Q Outside calls extension is programmed for Inside Only However you can call these numbers if you have an outside line Q Allowed Phone Numbers Disallowed Phone Numbers Following are numbers you cannot call Emergency Phone Numbers You can dial these numbers at any time regardless of any dialing restr
26. t your call remains private when you place it on hold Prevents others with access to the line from picking up the call GRP CALL GRP PAGE LOUDSPK Conference Drop Allows the ast outside party you add to a conference call to be dropped from the conference without disconnecting the other parties For a Centrex system use the Centrex code instead Recall Sends a precisely timed switchhook flash through the system When you are using the handset Recall gives you a dial tone without your having to depress the switchhook Also used to access PBX Centrex features that require a flash operation Last Number Redial Redials the ast outside number you dialed with one touch Save Number Redial Saves an outside telephone number into temporary memory for later one touch redialing Useful when you will need to redial a number but want to make other calls before redialing Message Light On Lights up the Message light at a specific extension with an MLS model phone You press MSG ON then you dial that extension Its message light will go on Light Off Works the same way as Message Light On except the light goes off Touch Tone Enable you have a rotary line allows you to use phone services such as Bank by Phone that require dialing touch tone digits After you place the call to the service and are asked to enter touch tone digits press TT EN to change the rest of the digits you dial during the call to touch tone PICKUP
27. to extensions 1 Create lists You can create up to 4 lists each of Disallowed and Allowed Telephone Numbers a Inthe space under the List number write in a description if any you want to use to identify the list for example Suppliers a Under Telephone Number write the area codes local exchanges complete telephone numbers appropriate for that list maximum 12 digits per telephone number Write complete telephone numbers exactly as they would be dialed out of your system including area codes with leading 05 or 1 s NOTE To prevent or allow certain categories of telephone numbers requires programming more than one version of the telephone number into the system The number of versions depends on whether or not you need to dial a leading digit for long distance For example if you normally must dial a 0 or 1 for long distance to prevent both local and long distance calls to 976 exchanges requires programming 7 versions of the number See the example on the top of the next column left box The is a wildcard character that matches any single digit dialed To prevent or allow calls to specific area codes for example calls to the 900 area code requires programming 2 versions of the area code 0900 and 1900 Follow the examples below the left box if you dial a 0 or 1 for long distance or the right box if you don t EXAMPLE DISALLOWED DIALING 0 OR 1 FOR LONG DISTANCE
28. up Ext 11 enter PICKUP 11 Helpful for officemates who want to pick up calls for each other Fax Management Allows you to transfer calls to the fax machine with one touch Also if you program on a button with lights allows you to see when the fax machine is busy and when it is having trouble and not answering e g when it is out of paper On the template indicate the extension the fax machine is on For example to program a button for the fax machine on Ext 12 enter FAX 12 Auto Dial Ring Extension Number Programs another extension onto a button so you can dial it with one touch If you program a button with lights you can also see when the extension is busy and when it is transferring a call to For example to program Ext 15 onto a button enter EXT 15 on the template Auto Dial Page Extension Number Programs the intercom number for an extension with an MLS model phone onto a button so you can voice signal page the extension with one touch AE feature cannot be used to page extensions that have standard or MLC 6 phones If you program a button with lights you can also see when the extension is busy and when it is transferring a call to you For example to program a button to page Ext 15 enter PAGE 15 on the template Auto Dial Outside Telephone Number Programs an outside telephone number onto a button so you can dial the number with one touch On the template put the name or telephone number the abbreviati
29. uto Dial Numbers Do Not Disturb Privacy Save Number Redial e Last Number Descriptions of these and other programmable features with su Form D1 Telephone Programming Standard Templates MLS 34D Telephone NOTE This standard template is recommended for extension 10 __MS ON HC Auto Line Sel Factory setting is Outside lines 1 2 3 4 5 6 7 8 Intercom MLS 12 or MLS 12D Telephone typically the receptionist s extension Unused line buttons are programmable Example To assign the template to Exts 11 12 15 and 16 exts 11 and 12 to have factory set Automatic Line Selection exts 15 and 16 to be programmed to select the Intercom first followed by outside lines 2 1 and 4 Assign to exts 72 16 Auto Line Sel 7 2n zd Unused line buttons are 21 1883 Assign to exts programmable Auto Line Sel Factory setting is Outside lines 1 2 3 4 5 6 7 8 Intercom Assign to exts Auto Line Sel Factory setting is Outside lines 1 2 3 4 5 6 7 8 Intercom 7 ested abbreviations are on the reverse side of this form Form D2 Instructions Blank Templates Fill in the templates to indicate how the individual telephones are to be programmed 1 To show the features and Auto Dial numbers to be stored on programmable buttons put the appropriate abbrev
30. x FAX x 20 EXT x NUL 28 PAGE x Night Service On Off your system is programmed with Night Service the MLS 120 or MLS 34D telephone at Ext 10 has a Night Service button to turn the feature on and off users at other extensions cannot program Night Service onto their The Night Service button is always the second lighted programmable utton see template form D1 Once a Night Service button has been assigned other features cannot be programmed onto that button AUTO x PICKUP GRP Group Call Simultaneously rings all extensions in the Calling Group see You are connected to the first extension to answer Group Page Simultaneously voice signals pages all extensions in the Calling Group that have MLS model telephones Loudspeaker Page If an optional paging system is connected to your system you can make announcements over its loudspeaker with one touch Call Pickup Group Answer From your phone picks up an outside call ringing at any extension assigned to the Call Pickup Group For example if you are Ext 11 and Ext 30 which is in the group rings you can pick up the call ringing at Ext 30 from your phone by PICKUP GRP Your extension does not need to be in the Call Pickup Group Useful when the ringing line is not assigned to your phone Pickup Extension From m phone picks up an outside call ringing at the extension you specify on the template For example to pick
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