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AT&T 555-601-010ADD User's Manual

1. Proceed to Step 6 If no password exists the system displays the following prompt New password Enter the new password and press ENTER J The system responds Re enter new password Re enter your new password and press ENTER The system responds Password has been changed Strike ENTER when ready Press ENTER to return to the Password Protection Menu At the Password Protection Menu press Fe CANCEL to return to the User Maintenance Menu Press Fs CANCEL to return to the Integrated Solution III Main Menu The change takes effect when you exit the Integrated Solution III Main Menu and log in again 4 35 Maintaining IS III CAS and HackerTracker Alarms 4 36 The Call Accounting System sends alarms to the printer and if AUDIX Voice Power is installed also sends voice mail alarms to all members of the group list specified for the alarm type Alarms are sent when hard disk usage exceeds 50 75 and 95 so that previously collected call detail records can be processed and removed to make room for new call detail records fax messages and voice messages gt NOTE If the disk usage exceeds 95 CAS will stop collecting call detail records so that the remaining space can be used for fax and voice messages The optional HackerTracker also sends printer alarms and if AUDIX Voice Power is installed voice mail alarms whenever it detects possible phone abuse or tol
2. The system responds Reconciling Extension Directory Database with Switch Retrieving Dial Plan from Switch Please wait approximately 20 seconds When finished the system responds Press ENTER to continue 5 Press ENTER a The User Maintenance Menu appears 6 Press Fe CANCEL to return to the Integrated Solution III Main Menu 4 52 Maintaining IS III Setting the Time and Date The time and date for IS III must be synchronized with the time and date for your MERLIN LEGEND Communications System To set the time and date for IS III perform the following steps 1 Log in and access the Integrated Solution II Main Menu The Integrated Solution Ill Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance BXIG Move to an item using arrow keys and hit Enter to select I T E o o eee Screen 4 36 Integrated Solution III Main Menu 4 53 Maintaining IS III 2 At the Integrated Solution III Main Menu move the cursor to User Maintenance and press ENTER 1 The User Maintenance Menu appears User Maintenance gt Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an
3. AT amp T FAX Attendant System Planning and Implementation Document No 555 601 202 AT amp T FAX Attendant System Release 2 1 1 User s Guide Document No 555 601 101 AT amp T Fax Attendant System Release 2 1 1 System Manager s Guide Document No 555 601 100 AT amp T AUDIX Voice Power AT amp T FAX Attendant System Planning and Implementation Document No 555 601 202 Appendix C CAS Alarm Notification CAS and HackerTracker Alarms The Call Accounting System sends alarms to the printer and if AUDIX Voice Power is installed also sends voice mail alarms to all members of the group list specified for the alarm type Alarms are sent when hard disk usage exceeds 50 75 and 95 so that previously collected call detail records can be processed and removed to make room for new call detail records fax messages and voice messages gt NOTE If the disk usage exceeds 95 CAS will stop collecting call detail records so that the remaining space can be used for fax and voice messages The optional HackerTracker also sends printer alarms and if AUDIX Voice Power is installed voice mail alarms whenever it detects possible phone abuse or toll fraud as defined by the System Manager For additional information see the HackerTracker for Integrated Solution Call Accounting System document Alarms sent to the printer do not require administration The remainder of this appendix provides information on the administra
4. Backing Up the Entire System to Tape When you back up the entire system to tape the system stores the following files on tape cartridges UNIX files administrative files for each application all voice system files if AUDIX Voice Power is installed These files include all voice mailbox messages system greetings and personal greetings all fax messages if FAX Attendant is installed These files include Fax Response files gt NOTE Prior to performing a complete system backup to tape of IS III back up switch programming to the hard disk via SPM Backing up the switch programming to hard disk before performing a complete system backup to tape insures that you have a backup of the switch programming on tape Your backup tape will contain all the IS III information and the switch programming See the AT amp T MERLIN LEGEND Communications System Release 2 0 System Programming document Document No 555 620 111 for SPM backup procedures You should perform this procedure only when there is little or no traffic on the switch Have two to four blank tapes to perform this backup To back up your entire system to tape perform the following steps 1 4 10 At the Backup Files Menu move the cursor to Complete System Backup to Tape and press ENTER The system displays the following message Confirm A Complete System Backup will back up all application files system files and all voice files This will usual
5. Introduction Security Your Integrated Solution Ill system has been carefully designed to be secure As the System Manager it is your responsibility to protect voice and fax mail subscribers from unauthorized access to their mailboxes Careful attention to security related administrative features procedures and maintenance are required to ensure the integrity of user information It is your responsibility to read this section and implement its recommendations as part of your Integrated Solution III environment Passwords A password is one of the most effective ways of securing voice and fax mailboxes and the Master Controller In general all passwords should adhere to the following guidelines Do not use ascending digits 1234 for passwords m Do not use the same digit repetitively 1111 for passwords Do not use the current year 1993 for passwords m Do not use your extension number as a password extension 3455 with password 3455 m Do not use your extension number in reverse order as a password extension 3455 with password 5543 E Do not use your name or initials as a password m Passwords should not be posted shared or printed in an obvious place m Passwords should not be coded in programmable function keys or speed dialing keys E Passwords should be periodically changed based on the sensitivity of the messages or accessible information See Chapter 4 for procedures on adding and changing passwo
6. ENTER The Change Time and Date screen reappears with the month you selected 6 Press the J key to move to the day of the month field and to advance to each of the following fields Use the t key to move back to previous fields 4 56 Maintaining IS III 7 After you have entered the correct information press F3 SAVE to save the information The Confirm Time and Date screen appears to confirm the settings you selected Confirm Time and Date The dats 25 Jun G 19927 time ais 03742 PM You MUST exit Integrated Solution III for any changes to take effect Strike CONT to confirm or CANCEL to cancel new date Be Eee Screen 4 40 Confirm Time and Date Screen 8 Press F3 CONT to confirm the settings and return to the User Maintenance Menu 9 Press Fe CANCEL to return to the Integrated Solution III Main Menu 10 Log out and then log in for your changes to take effect Maintaining IS III Shutting Down the System To protect the data stored on the hard disk this procedure must always be performed before turning off power to the system and before moving the hardware To shut down the system perform the following steps 1 Log in and access the Integrated Solution III Main Menu The Integrated Solution III Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS
7. Extension Directory System Programming amp Maintenance Utility SPM User Maintenance Exit Move to an item using arrow keys and hit Enter to select mE ee eee Screen 4 41 Integrated Solution III Main Menu 4 58 Maintaining IS III 2 At the Integrated Solution III Main Menu move the cursor to User Maintenance and press ENTER The User Maintenance Menu appears User Maintenance gt Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select O O O es ee Screen 4 42 User Maintenance Menu gt NOTE Voice System Administration appears if AUDIX Voice Power is installed 4 59 Maintaining IS III a 3 At the User Maintenance Menu move the cursor to System Shutdown and press ENTER The Shutdown screen appears Shutdown Shutdown will stop all active IS III applications which may include voice mail automated attendant or call accounting Strike CONT to continue with shutdown Strike CANCEL to stop shutdown mn Ee eee Screen 4 43 Shutdown Screen 4 Press 3 CONT to shut down the system The system starts shutting down After the shutdown is complete the system displays the following message The system is down Reboot
8. LINE LINE Alt F9 Figure 3 1 SPM Main Menu gt NOTE If you make changes in the System Numbering Plan you must run the reconcile program to propagate those changes to the Extension Directory database To administer your system via the System Programming amp Maintenance Utility SPM consult your AT amp T MERLIN LEGEND Communications System Release 2 0 System Programming document Document No 555 620 111 To return to the Integrated Solution III Main Menu press HOME Maintaining IS III Overview This section provides the procedures that you will use to maintain IS III on a regular basis These procedures include Backing up files You should back up the files on a regular basis so that you have current information in case of a system failure Displaying the Disk Usage Report The Disk Usage Report shows the current disk usage statistics for the Master Controller Formatting MS DOS floppy diskettes You can format 1 44 MB high density and 720 KB double density MS DOS floppy diskettes for use with the System Programming amp Maintenance Utility SPM Adding or changing passwords for the IS IIl applications You can add or change the password of an IS III application and the is login both CAS and AUDIX Voice Power must be installed When the system is installed AUDIX Voice Power voice mail group lists must be created for voice message alarm notification to occur You can crea
9. collection and processing has been halted to avoid a system lock up are incurring irrecoverable loss of call records data from your PBX Please call the AT amp T Help Line immediately to report the problem Call You Appendix C CAS Alarm Notification CAS Alarm Notification Form CAS Alarms AUDIX Voice Power Group Member Extensions Use this section of the form to send all alarms to the same group list All Alarms Group List ID Group Owner Extension Use this section of the form to send individual alarms to different group lists Warning 50 disk file usage Group List ID Group Owner Extension Minor Alarm 75 disk file usage Group List ID Group Owner Extension Major Alarm 95 disk file usage Group List ID Group Owner Extension HackerTracker Alarms Group List ID Group Owner Extension C 5 Index A access log back ups administrative files 4 7 sd entire system Integrated Administration files procedures 4 3 Backing up files administrative to diskette 4 7_ EE C Call Accounting System overview CAS alarms 3 10 i y O CAS alarm group lists configuring 4 39 sd creating and changing 4 36 D Date setting dial plan reconciling 1 4 3 17 4 49 Disk Usage Report displaying 4 15 Cd warning messages 4 18 __ O Z O Z group list
10. 4 28 Maintaining IS III 5 Move the cursor to Format 720 KB MS DOS Floppy Disk and press ENTER a The Format 720 KB MS DOS Floppy Diskette screen appears Format 720 KB MS DOS Floppy Diskette Verify that the floppy you want to format Le a VAO KS floppy Insert floppy close latch and strike the CONT function key to continue Screen 4 18 Format 720 KB MS DOS Floppy Diskette Screen 4 29 Maintaining IS III 6 Insert the blank diskette and press E3 CONT The system displays the following message Formatting of 720 KB diskette in progress After the diskette finishes formatting the Remove Formatted Floppy screen appears Remove Formatted Floppy 720 KB floppy has been formatted Open latch remove floppy and strike the CONT function key to continue Screen 4 19 Remove Formatted Floppy Screen 7 Remove the diskette and press F3 CONT to return to the Format MS DOS Floppy Menu 8 Press Fe CANCEL to return to the Maintenance Log Menu 9 Press Fe CANCEL to return to the User Maintenance Menu 10 Press Fs CANCEL to return to the Integrated Solution III Main Menu 4 30 Maintaining IS III Adding or Changing Passwords If you wish to limit access to IS III applications and the IS III user login is you may add or change passwords For security reasons only a technician can delete a password If you wish
11. All necessary switch system programming is propagated by AUDIX Voice Power and FAX Attendant to the MERLIN LEGEND Communications System Integrated Administration is performed via the Extension Directory option in the Integrated Solution III Main Menu To access the Extension Directory perform the following steps 1 Log into the system and access the Integrated Solution III Main Menu The Integrated Solution IIl Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance Exit Move to an item using arrow keys and hit Enter to select rE ee Screen 3 8 Integrated Solution III Main Menu 3 13 Accessing IS III Applications 2 At the Integrated Solution IIl Main Menu move the cursor to Extension Directory and press ENTER 1 The Extension Directory screen appears Extension Directory Extension Name first Name last Extension Label Location Comments Comments Application 1s Application 2 Application ss Application 4 Application 5 Enter extension number DISPLAY DELETE SAVE PREV REC NEXT REC CANCEL CHG KEYS HELP CHOICES SAVE CANCEL CHG KEYS Screen 3 9 Extension Directory Screen To use the Extension Directory to administer subscribers and extensions for AUDIX Voice Power F
12. Voice System Administration appears if AUDIX Voice Power is installed Maintaining IS III 3 At the User Maintenance Menu move the cursor to Voice System Administration and press ENTER 1 The Voice System Administration Menu appears gt NOTE If a password has been administered for AUDIX Voice Power FAX Attendant the Password prompt appears Type your AUDIX Voice Power FAX Attendant password and press ENTER J For security reasons your password does not appear on the screen as you type it The Voice System Administration Menu appears Voice System Administration gt Application Package Administration Configuration Management Reports Switch Interfaces System Monitor Highlight an item and press ENTER HELP PREV FRM NEXT FRM CANCEL CMD MENU CHG KEYS FRM MGMT CHG KEYS Screen 4 46 Voice System Administration Menu For more information on the Voice System Administration menu options refer to the AT amp T AUDIX Voice Power Release 2 1 1 System Manager s Guide Document No 555 601 200 To return to the Integrated Solution IIl Main Menu press E6 CANCEL 4 63 Appendix A Master Controller Features Overview Your IS III Master Controller hardware consists of the following components m Master Controller processor with hard disk and diskette drive m m keyboard m tape drive This chapter highlights operational features of th
13. close latch and strike the CONT function key to continue mr Eee Screen 4 12 Format 1 44 MB MS DOS Floppy Diskette Screen 4 23 Maintaining IS III 6 Insert the blank diskette and press 3 CONT The system displays the following message Formatting of 1 44 MB diskette in progress After the diskette finishes formatting the Remove Formatted Floppy screen appears Remove Formatted Floppy 1 44 MB floppy has been formatted Open latch remove floppy and strike the CONT function key to continue he ee eed ee ee Screen 4 13 Remove Formatted Floppy Screen 7 Remove the diskette and press F3 CONT to return to the Format MS DOS Floppy Menu 8 Press Fe CANCEL to return to the Maintenance Log Menu 9 Press Fs CANCEL to return to the User Maintenance Menu 10 Press Fe CANCEL to return to the Integrated Solution III Main Menu 4 24 Maintaining IS III Formatting a 720 KB Floppy Diskette To format a 720 KB double density MS DOS floppy diskette perform the following steps 1 Log in and access the Integrated Solution III Main Menu The Integrated Solution III Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance BERIG Move to an item using arrow keys an
14. Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance Exit Move to an item using arrow keys and hit Enter to select a O Screen 4 24 Integrated Solution III Main Menu 4 40 Maintaining IS III 2 At the Integrated Solution III Main Menu move the cursor to User Maintenance and press ENTER The User Maintenance Menu appears User Maintenance gt Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select re ee ee ee Screen 4 25 User Maintenance Menu gt NOTE Voice System Administration appears if AUDIX Voice Power is installed 4 41 Maintaining IS III 3 At the User Maintenance Menu move the cursor to Maintenance Log and press ENTER The Maintenance Log Menu appears Maintenance Log gt Administer CAS Alarm Levels Format MS DOS Floppy Disk Usage Report Move to an item using arrow keys and hit Enter to select Screen 4 26 Maintenance Log Menu gt NOTE If AUDIX Voice power is not installed the Administer CAS Alarm Levels item will not appear on the Maintenance Log Menu 4 42 Maintaining IS III 4 At the Maintenance Log Menu move the cursor to Administer CAS Alarm Levels
15. Appendix B for information about ordering additional documents related to IS III applications This guide consists of the following chapters Chapter 1 Introduction This chapter offers an overview of Integrated Solution Ill and the software applications it supports Chapter 2 Accessing IS IIl This chapter describes how to log in and log out of IS III Chapter 3 Accessing IS IIl Applications This chapter shows you how to access each application package Chapter 4 Maintaining IS III This chapter describes how to maintain IS III Master Controller Features This appendix provides an overview of the Master Controller Appendix B Ordering Information This appendix contains information for ordering additional documents and forms for your IS III applications and or system Appendix C CAS Alarm Notification This appendix provides the form that must be completed to configure AUDIX Voice Power voice mail group lists for CAS alarm notification Introduction Refer to the following table for a list of the tasks contained in this guide and the chapter number where you will find these tasks TOPIC Accessing IS III Accessing IS III Applications Maintaining IS III TASKS og into IS III og out of IS III se On Line Help iew the Access Log AUDIX Voice Power AVP FAX Attendant Call Accounting System CAS ntegrated Administration System Programming and Maintenance SPM Back Up the
16. Document No 555 601 100 for instructions on how to remove old faxes If the Voice Partition Warning is displayed the disk contains too many voice mailbox messages Ask the AUDIX Voice Power subscribers to remove old messages from their mailboxes When you are finished reviewing the Disk Usage Report press Fe CANCEL to return to the Maintenance Log Menu Press Fe CANCEL to return to the Integrated Solution III Main Menu Maintaining IS III Formatting MS DOS Floppy Diskettes Through IS III you can format 1 44 MB high density and 720 KB double density MS DOS floppy diskettes for use with the System Programming amp Maintenance Utility SPM Formatting a 1 44 MB Floppy Diskette To format a 1 44 MB high density MS DOS floppy diskette perform the following steps 1 Log in and access the Integrated Solution III Main Menu The Integrated Solution III Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance EXIT Move to an item using arrow keys and hit Enter to select EAM ee ee Screen 4 8 Integrated Solution III Main Menu 4 19 Maintaining IS III 2 At the Integrated Solution Ill Main Menu move the cursor to User Maintenance and press ENTER 1 J The User Maintenance Menu appears User Maintena
17. IIl Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance Exit Move to an item using the arrow keys and hit Enter to select mE eee Screen 2 6 Integrated Solution III Main Menu 2 Move the cursor to Exit and press ENTER The Confirm Exit Screen appears 2 9 Accessing IS III Confirm Exit You are about to exit MERLIN LEGEND Integrated Solution III Strike CONT to exit or CANCEL to cancel the exit Strike CONT to exit or CANCEL to cancel the exit ee ee ed ee ee S Screen 2 7 Confirm Exit Screen 2 10 3 Press F3 CONT to exit IS III The Console Login prompt appears Accessing IS III Applications Overview This chapter provides the procedures you will use to access the IS III applications installed on your system Using IS III you can access and administer the following applications m AUDIX Voice Power AVP m FAX Attendant FA m Call Accounting System CAS m System Programming amp Maintenance Utility SPM gt NOTE AUDIX Voice Power may be present standalone or co resident with FAX Attendant However FAX Attendant is only present with AUDIX Voice Power it is not a stand alone product As a result if you have AUDIX Voice Power and FAX Attendant they
18. Index 1 iv Figures a 3 Accessing IS III Applications 3 1 3 1 SPM Main Menu 3 17 A Appendix A Master Controller Features A 1 A 1 The Master Controller Il A 2 A A 3 2 Master Controller Il Front Panel A 3 Master Controller IIl A 3 A 4 A 4 Master Controller Ill Front Panel ME wm Screens 2 Accessing IS III 2 1 2 1 Status Screen 2 2 2 2 Integrated Solution III Main Menu 2 2 3 Page 1 of the Help Screen for the Integrated Solution Ill Main Menu 2 6 2 4 Page 2 of the Help Screen for the Integrated Solution Ill Main Menu 2 7 2 5 Example Integrated Solution Ill Access Log 2 8 2 6 Integrated Solution Ill Main Menu 2 9 2 7 Confirm Exit Screen 2 10 SSS 3 Accessing IS III Applications 3 3 Integrated Solution IIl Main Menu 1 1 3 4 2 AUDIX Voice Power FAX Attendant Menu 3 5 3 3 6 3 8 3 AUDIX Voice Power Menu 3 4 Integrated Solution IIl Main Menu 3 5 AUDIX Voice Power FAX Attendant Menu 3 3 6 Integrated Solution III Main Menu 3 11 3 7 Call Accounting System Menu 3 12 3 8 Integrated Solution Ill Main Menu 3 13 3 9 Extension Directory Screen 3 14 3 10 Integrated Solution III Main Menu 3 16 Maintaining IS III 4 1 1 Integrated Solution IIl Main Menu 4 4 4 2 User Maintenance Menu 4 5 4 3 Backup Files 4 6 4 4 Integrated Solution IIl Main Menu 4 15 4 5 User Maintenance Menu 4 16 4 6 Maintenance Log 4 17 4 7 Sample
19. Introduction m Integrated Solution Call Accounting System optional With the Call Accounting System CAS you can track incoming and outgoing calls so that you can make informed decisions about your telephone needs You can monitor the cost of calls print reports of incoming and or outgoing calls track calls made on behalf of clients and identify cases of telephone abuse HackerTracker software is an optional add on package that monitors call activity and provides real time alarms and alerts for any abnormal or undesirable call activity such as toll fraud IS IIl also provides Integrated Administration which allows you to perform both telephone switch system programming and application administration simultaneously by selecting choices from application oriented menus and by filling in blanks on application oriented forms Integrated Administration allows information to be entered only once All necessary switch system programming is propagated by AUDIX Voice Power and FAX Attendant to the MERLIN LEGEND Communications System gt NOTE Throughout this guide references to the Master Controller apply to the Master Controller Il and Ill Any information that differs between the two processors will be noted 1 2 Introduction System Manager s Responsibilities As the IS IIl System Manager you are responsible for performing the following tasks m adding passwords initially and changing them periodically Maintaining
20. System Display the Disk Usage Repor Format MS DOS floppy diskettes Add or Change Passwords estart the Printer cheduler Spooler econcile the Dial Plan et the Time and Date hut Down the System Access Voice System dministration C CHAPTER NUMBER hapter 2 Introduction Conventions Used in this Guide The following conventions are used in this guide Commands and text you should type appear in this style of type Values instructions and prompts that appear on the screen are in this style of type Key names that are always located on the keyboard in the same place appear in key shaped boxes as in ENTER 1 A dash connecting two or more keys is used to indicate an operation in which one key is held down while another is pressed For example cTRL ALT J DEL indicates that the cTRL and ALT keys should be held down while the DEL key is pressed Function keys keys that start with an F followed by a number appear in boxes with the current meaning following in parentheses such as F3 SAVE The current meanings of the function keys are shown by labels at the bottom of the screen On the actual screen one of two sets of labels will appear The first label is the meaning of the function key when the screen first appears These meanings have been selected to be the most useful for that screen The second set of labels appears after the Fs CHG KEYS key has been
21. Voice Power Accessing IS III Applications 2 At the Integrated Solution IIl Main Menu move the cursor to AUDIX Voice Power FAX Attendant AVP FA and press ENTER The AUDIX Voice Power FAX Attendant Menu appears gt NOTE If a password has been administered for AUDIX Voice Power the Password prompt appears Type your password and press ENTER J For security reasons your password does not appear on the screen as you type it The AUDIX Voice Power FAX Attendant Menu appears AUDIX Voice Power FAX Attendant gt Automated Attendant Administration Fax Equipment Operations Fax Response Administration Fax System Parameter Administration Outcalling Administration Service Administrator Registration Subscriber Administration Voice System Parameter Administration System Programming Switch Administration Highlight menu choice using arrow keys then press Enter key HELP PREV FRM NEXT FRM CANCEL CHG KEYS FRM MGMT CHG KEYS Screen 3 2 AUDIX Voice Power FAX Attendant Menu Accessing IS III Applications gt NOTE If FAX Attendant is not present the AUDIX Voice Power Menu appears AUDIX Voice Power gt Automated Attendant Administration Outcalling Administration Service Administrator Registration Subscriber Administration System Parameter Administration System Programming Switch Administration Highligh menu choice using arrow keys then pres
22. consists of a processor called the Master Controller Il or III a color video monitor a keyboard a tape drive IS III Platform Software and one or more of the following software application packages System Programming amp Maintenance Utility SPM System Programming amp Maintenance Utility SPM allows you to add move and change your telephone features and assignments and back up and restore the telephone switch system programming information ma AUDIX Voice Power optional AUDIX Voice Power AVP uses voice prompts and announcements to guide callers in sending and retrieving voice messages through the use of touch tone buttons on the callers telephones AUDIX Voice Power can be used as a personal answering service a messenger to individuals or groups an office receptionist an information service and a message drop service mE AT amp T FAX Attendant System optional FAX Attendant FA enhances the capabilities of all fax machines attached to your company s MERLIN LEGEND Communications System FAX Attendant uses voice prompts and announcements to guide callers in sending and receiving fax messages through the use of touch tone buttons on the callers telephone FAX Attendant can be used as a personal fax receiving service a fax messenger to individuals or groups or as an information service allowing callers to request different fax messages through an interactive voice prompt touch tone interface 1 1
23. if applicable You can determine the minimum amount of available space your system requires for voice and fax messages by estimating the amount of voice messages in seconds and fax messages in pages if FAX Attendant is installed your system handles daily Every second of a stored voice message translates to Accessing IS III approximately 2 KB of memory on the hard disk of the Master Controller For example if your system stores approximately 90 minutes that is 5 400 seconds of voice messages daily your hard disk must have at least 11 MB of available space The amount of available space required is determined by the following calculations 1 second of a voice message is approximately 2 KB of hard disk memory Available Space Required amount of voice messages sec 2 KB For this example Your system stores an average of 90 minutes of voice messages daily 90 minutes of voice messages 5 400 seconds 5 400 seconds 2 KB 10 800 KB 1 000 KB 1 MB 10 800 KB 10 8 MB Your system requires approximately 11 MB of available space on the hard disk of the Master Controller for AUDIX Voice Power Every page of a stored fax message translates to approximately 50 KB of memory on the hard disk of the Master Controller For example if your system stores approximately 150 pages of fax messages daily your hard disk must have at least 8 MB of available space The amount of available space required is determin
24. item using arrow keys and hit Enter to select p ey Screen 4 37 User Maintenance Menu gt NOTE Voice System Administration appears if AUDIX Voice Power is installed 4 54 Maintaining IS III 3 At the User Maintenance Menu move the cursor to Set Time and Date and press ENTER J The Set Time and Date screen appears The blinking cursor is located under the month gt NOTE The information in the fields reflects the most recent setting or the default setting of the time and date Set Time and Date Date Jur OG T992 Time 03 42 AM PM PM Is Daylight Savings time ever used Yes Strike the CHOICES key to change Strike SAVE when you complete the form HELP CHOICES SAVE haa Screen 4 38 Set Time and Date Screen 4 55 Maintaining IS III 4 To change a field use Tab 1 or 4 to move to that field and then press F2 CHOICES to display the choices for that field For the month field the Choices Menu appears Choices Jan May Sep Feb Jun Oct Mar Jul Nov Apr Aug Dec Move to a month with arrow keys and strike the ENTER key to select Screen 4 39 Choices Menu gt NOTE If you answer yes to the question Is Daylight Savings time ever used the time automatically adjusts by one hour at the appropriate times of the year 5 Press the arrow keys to move to the correct month and then press
25. passwords for both logging in and accessing each application from within IS Ill helps protect the system from unauthorized access See Chapter 4 for the procedures to add and change passwords gt NOTE In addition to adding and changing passwords the System Manager is responsible for all aspects of system security See Security later in this chapter m backing up the system regularly daily weekly or monthly The frequency of your backups depends on how up to date you want your call accounting records administrative files voice files and fax files to be when you recover from catastrophic failure or any restore For example if these files and records change daily you should back up the system daily Conversely if these files and records change no more than once a month monthly backup is appropriate m checking and maintaining disk usage space regularly daily weekly or monthly Access the Disk Usage Report and check if there are too many Call Accounting records voice messages and fax messages You must monitor these records and messages regularly and maintain disk space for optimal system performance m shutting down and rebooting the system properly once a month when the system is idle By using the procedures in Chapter 4 to shut down and reboot the system at regular intervals you are able to check the status of the entire system and possibly prevent major problems Introduction During a reboot the s
26. pressed Pressing Fs CHG KEYS again restores the first set of labels gt NOTE The menu items shown in this book depend on the applications present Getting Assistance If you have questions or problems with IS IIl that this System Manager s Guide does not resolve call the AT amp T National Services Assistance Center NSAC at 1 800 628 2888 or your AT amp T Authorized Dealer Sa Accessing IS III Overview This chapter provides the procedures that you will use to access IS III To administer an IS III application or perform any on going system maintenance you must access the Integrated Solution IIl Main Menu However before you can access this menu you must first log into IS III Logging Into IS III The login procedure allows you to access the Integrated Solution III Main Menu During this procedure you identify yourself to the system by entering your Login ID The system then prompts you to enter your password if a password has been administered The system uses the Login ID and passwords to prevent unauthorized individuals from accessing the system To log into IS IIl perform the following steps 1 Atthe Console Login prompt type is and press ENTER lf a password has been administered the system prompts you to enter your password At the Password prompt type your password and press ENTER 1 For security reasons your password does not appear on the screen as you type it The
27. smaller business use the All Alarms option to send all alarms to the same group of persons For a larger business use the individual alarm options to send different alarms to different groups of people m Use the All Alarms option at the top of the CAS Alarm Notification Form to specify the single group list ID and group list owner extension where all alarms will be sent Do not use the remainder of the form m Use the individual alarm specifications at the bottom of the CAS Alarm Notification Form to send each alarm to a different group of people Do not use the top of the form Send the initial Warning 50 used disk space alarm to whoever will be responsible for processing and deleting the collected call records Send the next Minor Alarm 75 used message to the same people and also to whoever may be covering for them if they are out sick or on vacation Send the final Major Alarm 95 used message to all of these people and to their supervisor as well so that coverage can be provided even in unusual situations Send the HackerTracker alarm directly to whoever is responsible for taking action about phone abuse or toll fraud Suggested Defaults For convenience in testing you may want to set the group owner extension to 9999 the general mailbox and the group list ID to 999999 For testing be sure to administer extension 9999 as a member of group list 999999 via the touch tone inte
28. the passwords set during installation are changed Establish and enforce procedures among administrators for changing passwords These procedures should include how often passwords are changed and how notification of new passwords is made Because subscribers are required to choose passwords inevitably some will forget their passwords To prevent unauthorized access to a subscriber s mailbox establish a procedure for reissuing passwords in these situations Computer based passwords must be at least six characters long You must include both numbers and letters in computer based passwords Passwords are case sensitive that is the system distinguishes between uppercase and lowercase letters in passwords Consider using special characters such as dollar signs commas and percent signs Introduction a _ m Create a system administration policy concerning employee turnover to ensure that subscriber mailboxes are removed promptly from the system when they no longer require AUDIX Voice Power or FAX Attendant m Registered Service Administrators have privileges beyond regular subscribers and should therefore change their passwords often and keep them secure Login Attempts Subscribers are allowed four attempts at logging into AUDIX Voice Power or FAX Attendant If the caller has not successfully entered the extension and password in four attempts the system recommends that the subscriber contact the system administrator The call i
29. the system now 5 Press the Reset button on the Master Controller to reboot the system The system reboots and then displays the Console Login prompt 4 60 Maintaining IS III Accessing Voice System Administration The Voice System Administration option appears if you have AUDIX Voice Power installed Choosing it allows you to access certain administrative functions within the application To access Voice System Administration perform the following steps 1 Log in and access the Integrated Solution III Main Menu The Integrated Solution IIl Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance Exit Move to an item using arrow keys and hit Enter to select Fi tt tT LE 4 Screen 4 44 Integrated Solution III Main Menu 4 61 Maintaining IS III 2 At the Integrated Solution Ill Main Menu move the cursor to User Maintenance and press ENTER The User Maintenance Menu appears User Maintenance gt Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select Screen 4 45 User Maintenance Menu 4 62 gt NOTE
30. will appear as one option in the Integrated Solution III Main Menu IS IIl also provides the Integrated Administration feature which allows you to perform both switch system programming and application administration simultaneously by selecting choices from application oriented menus and by filling in blanks on application oriented forms Integrated Administration allows information to be entered only once All necessary switch system programming is propagated by AUDIX Voice Power and FAX Attendant to the MERLIN LEGEND Communications System Integrated Administration is performed via the Extension Directory option in the Integrated Solution III Main Menu 3 1 Accessing IS III Applications Accessing AUDIX Voice Power AUDIX Voice Power AVP is a software application that provides business oriented computerized voice services for the MERLIN LEGEND Communications System AUDIX Voice Power uses voice prompts and announcements to guide callers in sending and retrieving voice messages through the use of touch tone buttons on the callers telephones AUDIX Voice Power can be used as a personal answering service a messenger to individuals or groups an office receptionist an information service and a message drop service AUDIX Voice Power includes the following services a Call Answer Service When the extension originally called is busy or there is no answer the Call Answer Service allows the caller to leave a message transfer to
31. AT amp T 555 601 010ADD March 1995 AT amp T i Update to Integrated Solution Ill System Manager s Guide for MERLIN LEGEND Communications System Copyright 1995 AT amp T AT amp T 555 601 010ADD All Rights Reserved Printed in U S A March 1995 Notice Every effort was made to ensure that the information in this update was complete and accurate at the time of printing However information is subject to change Trademarks AUDIX and MERLIN LEGEND are registered trademarks of AT amp T in the U S and other countries Voice Power is a trademark of AT amp T in the U S and other countries Ordering Information The ordering number for this document is 555 601 010ADD To order this document call the AT amp T GBCS Publications Fulfillment Center at 1 800 457 1235 lt ET Update to Integrated Solution III System Manager s Guide for MERLIN LEGEND Communications System To diminish the risk of toll fraud occurrences the Transfer to Subscribers Only parameter on the System Parameter Administration screen is now permanently set to yes This setting restricts transfers to registered subscribers only During a transfer from within Automated Attendant Voice Mail or Call Answer services when a caller enters an extension number it is validated against the subscriber database of the AUDIX Voice Power system If the extension entered is not in the subscriber database the caller will hear That is not a valid exten
32. AX Attendant consult your AT amp T AUDIX Voice Power Release 2 1 1 System Manager s Guide Document No 555 601 200 and AT amp T FAX Attendant System Release 2 1 1 System Manager s Guide Document No 555 601 100 gt NOTE Be sure to update the hardcopy forms from the AT amp T AUDIX Voice Power AT amp T FAX Attendant System Planning and Implementation document Document No 555 601 202 before you make any changes to the system To return to the Integrated Solution III Main Menu press s CANCEL 3 14 Accessing IS III Applications Accessing System Programming amp Maintenance Utility System Programming amp Maintenance Utility SPM emulates a system programming console enabling you to program and administer your MERLIN LEGEND from the IS IIl Master Controller Using SPM you can perform the following tasks add move and change your telephone features and assignments create and save a backup copy of the telephone switch system programming information restore the telephone switch system programming from the backup copy if the programming is lost because of a system failure print programming reports on a printer connected to the Master Controller or store the reports in a file for viewing on the Master Controllers monitor 3 15 Accessing IS III Applications To access System Programming amp Maintenance Utility SPM perform the following steps 1 Log into the system and access the In
33. AX Attendant to receive fax messages for subscribers whose fax machines are busy or out of paper This service also enables subscribers to use personal fax mailboxes for confidential receipt and remote access to fax messages The Outcalling feature allows FAX Attendant to call a subscriber when a new fax message arrives The subscriber can specify the telephone or pager number to be called m Fax Mail The Fax Mail Service allows subscribers to send fax messages to one or more fax numbers or use a distribution list retrieve fax messages from their mailbox record personal greetings change their account passwords delivery report setting and autoprint setting administer outcalling and create fax distribution lists m Fax Response The Fax Response Service allows prospective customers to call a dedicated phone number to retrieve information on products or services news or any other hard copy information The Fax Response Service directs callers through a series of prompts to retrieve information on their fax machines Callers are greeted with spoken prompts that guide them in pressing touch tone buttons to access the information Accessing IS III Applications To access FAX Attendant perform the following steps 1 Log into the system and access the Integrated Solution III Main Menu The Integrated Solution IIl Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accountin
34. Disk Usage Report 4 18 4 Integrated Solution III Main Menu 4 19 5 4 4 8 4 9 User Maintenance Menu 4 20 4 10 Maintenance Log 4 21 4 11 Format MS DOS Floppy Diskette Menu 4 22 yi Screens 4 12 Format 1 44 MB MS DOS Floppy Diskette Screen 4 23 4 14 Integrated Solution III Main Menu 4 2 4 17 Format MS DOS Floppy Diskette Menu 4 2 4 19 Remove Formatted Floppy Screen 4 3 4 22 Password Protection 4 3 4 23 _Change Add 4 3 4 24 Integrated Solution III Main Menu 4 4 4 26 Maintenance Log Menu 4 4 4 29 Sample CAS Alarm Configuration 4 4 4 31 User Maintenance Menu 4 4 4 36 Integrated Solution III Main Menu 4 5 4 37 User Maintenance Menu 4 5 4 38 Set Time and Date Screen 4 5 4 39 Choices Menu 4 5 4 40 Confirm Time and Date Screen 4 5 4 41 Integrated Solution Ill Main Menu 4 5 4 42 User Maintenance Menu 4 5 4 43 Shutdown Screen 4 6 4 44 Integrated Solution Ill Main Menu 4 61 4 45 User Maintenance Menu 4 62 4 46 Voice System Administration Menu 4 63 e A Appendix A Master Controller Features A 1 A 1 Relationship between Function Keys and Screen Labels A 9 vii a l_a Introduction Overview of Integrated Solution III Integrated Solution III IS IIl is a menu driven software application that allows you to administer and maintain your AT amp T MERLIN LEGEND Communications System and various applications that your system supports Your IS III system
35. OTE Be sure to update the hardcopy forms from the AT amp T AUDIX Voice Power AT amp T FAX Attendant System Planning and Implementation document Document No 555 601 202 before you make any changes to the system To return to the Integrated Solution IIl Main Menu press Fs CANCEL 3 9 Accessing IS III Applications Accessing Call Accounting System Call Accounting System CAS is a software application that allows you to administer telephone expenses and track facility usage in a business university or government installation using up to 200 telephone extensions or up to 500 extensions with the upgrade package With CAS you can track incoming and outgoing calls to provide costing reports and accurate records of phone usage gt NOTE To further decrease the chances for undetected unauthorized access CAS can be installed with HackerTracker an optional add on package which monitors call activity and provides real time alarms and alerts for any abnormal or undesirable call activity such as toll fraud CAS Alarms 3 10 Call Accounting System can be configured to send alarms to AUDIX Voice Power subscribers who are included in voice mail group lists When the system is installed you will need to complete the CAS Alarm Notification Form which will be used to configure these group lists per your specifications provides additional information including the CAS Alarm Notification Form When you are ready
36. Report provides information on the available disk space for system and voice partitions If you are experiencing problems with AUDIX Voice Power FAX Attendant or the Call Accounting System there may be a shortage of available disk space for voice messages fax messages or call records The Disk Usage Report provides the current status of the hard disk for these applications To display the Disk Usage Report perform the following steps 1 Log in and access the Integrated Solution III Main Menu The Integrated Solution Ill Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance BAST Move to an item using arrow keys and hit Enter to select EM ee ee Screen 4 4 Integrated Solution III Main Menu 4 15 Maintaining IS III 2 At the Integrated Solution Ill Main Menu move the cursor to User Maintenance and press ENTER The User Maintenance Menu appears User Maintenance gt Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select P gy yey hf Screen 4 5 User Maintenance Menu gt NOTE Voice System Administration appears if AUDIX V
37. Status Screen appears If no password has been administered the Status Screen appears Accessing IS III Database Reconciliation last run on 06 02 92 14 59 Status Screen Available Disk Space 94 Megabyte Disk 58 Available Connection to Switch LINK UP Extensions added 0 Extensions deleted 0 Extensions changed 0 Name Enter Name Press SAVE to continue HELP SAVE DISPLAY CANCEL CHG KEYS HELP CHOICES SAVE CANCEL CHG KEYS Screen 2 1 Status Screen The Status Screen appears every time you successfully log into IS III and provides the following information on the status of your system the amount of space in megabytes available on the hard disk of your Master Controller the status of the connection between the Master Controller and the telephone communications system switch that is LINK UP LINK DOWN or LINK BUSY the date and time the reconciliation program was last run the number of extensions that were either added deleted or changed An extension is considered changed when its status goes from either regular to special or special to regular When viewing the Status Screen make sure you check the following items 2 2 the amount of space available on the hard disk of your Master Controller If your Master Controller does not have enough available space on its hard disk your system will be unable to store voice messages and fax messages
38. TPAGE keys indicate that there is at least an additional page of help information To view the next page press 3 NEXTPAGE The following help screen appears 2 6 Accessing IS III Help on IS access the application by hitting lt Enter gt when the cursor is next to the application entry User Maintenance Another menu will be drawn that will allow you to access programs for backing up files restarting the printer setting the date and time shutting down the system password protect the installed IS III applications and the IS III user login is display a disk usage report or access the Voice System Administration package if installed Screen 2 4 Page 2 of the Help Screen for the Integrated Solution III Main Menu If you press 3 NEXTPAGE the system beeps indicating that you are at the end of the help screen To view the first page of the help screen press 2 PREVPAGE If you press 2 PREVPAGE again the system beeps indicating that you are at the beginning of the help screen When you are finished viewing the help screen press Fs CANCEL to exit the help screen and return to the Integrated Solution Ill Main Menu Viewing the Access Log Every time you log into IS III successfully you must enter your name in the Status Screen The system uses this information to maintain a record of the last 15 times the system has been accessed Each record cons
39. alling from your extension just press The system repeats the group owner s extension and then prompts you to enter the list ID and pound sign 5 Enter the group list ID that you want to create or change and then press A group list ID can consist of up to six digits for example 123456 In this case you would press 1 2 2 4 5 6 and then press The system repeats the group list ID and states the number of members already administered For example if you are creating group list ID 123456 the system says List 123456 contains zero members 4 37 Maintaining IS III As another example if you are changing group list ID 123456 and it already has three extensions 201 202 and 203 the system says List 123456 contains three members Extension 201 To skip press pound sign To delete press star D To add entries press 1 If finished reviewing press star pound sign 6 If you are changing a group list perform all deletions within this step If you are not making any deletions skip to the next step a If you want to delete the extension just announced press 2 Otherwise press until you hear an extension that you want to delete b When you hear an extension that you want to delete press 2 The system confirms your deletion Continue making deletions When finished continue with the next step 7 Whether you are creating or changing a list add all new e
40. ance Menu select Password Protection and press ENTER J The Password Protection Menu appears showing all installed applications Password Protection gt AUDIX Voice Power FAX ATTENDANT AVP FA Call Accounting System CAS IS WI Wee Sa ELS System Programming amp Maintenance Utility SPM Move to an item using arrow keys and hit Enter to select Screen 4 22 Password Protection 4 33 Maintaining IS III At the Password Protection Menu move the cursor to the item you want and then press ENTER J 4 The Change Add Password screen appears Change Add Password gt Change Add Move to an item using arrow keys and hit Enter to select a Screen 4 23 Change Add gt NOTE If you administer a password for AUDIX Voice Power or AUDIX Voice Power FAX Attendant the system prompts you for a password when you attempt to access AUDIX Voice Power AUDIX Voice Power FAX Attendant and Voice System Administration The password for Voice System Administration is the same password for AUDIX Voice Power or AUDIX Voice Power FAX Attendant 4 34 Maintaining IS III a 5 At the Change Add Password screen press ENTER If a password exists and you are changing it the system displays the following prompt Old Password Type your existing password and press ENTER J The system prompts you for your new password
41. and press ENTER The CAS Alarm Configuration screen appears CAS Alarm Configuration GCOUP Wwsie I D Y CAS Alarm Level Group List Owner Extension Press CHOICES to display the list of alarms Screen 4 27 CAS Alarm Configuration 4 43 Maintaining IS III 5 Make sure that the cursor is in the CAS Alarm Level field and then press E2 CHOICES The CAS Alarm Levels screen appears CAS Alarm Levels gt All Alarms All CAS Alarms Warning Disk or I nodes 50 Used Minor Alarm Disk or I nodes 75 Used Major Alarm Disk or I nodes 95 Used HackerTracker Alarm Phone Abuse or Toll Fraud Alarm Move to an item using the arrow keys and press ENTER mmr Rn Screen 4 28 CAS Alarm Levels 4 44 Maintaining IS III a Move the cursor to the alarm you want to set from the CAS Alarm Notification Form and press ENTER J The CAS Alarm Configuration screen returns and the CAS Alarm Level field contains your selection The following screen shows the HackerTracker Alarm selection Enter the Group List ID for the selected CAS alarm level use only 0 9 CAS Alarm Configuration CAS Alarm Level HackerTracker Alarm Crabs Ise ID g Group List Owner Extension Screen 4 29 Sample CAS Alarm Configuration 7 Move the cursor to the Group List ID field type the new group list ID from the CAS Alarm Notificatio
42. and reviewing the steps in this procedure as needed When you are finished creating or adding group lists continue with the next section Setting CAS Alarm Notification Setting CAS Alarm Notification When the system is installed the AT amp T Implementor completes the procedure in this section to configure the CAS alarm group lists that you administered This procedure is necessary to match the CAS alarm levels with the appropriate CAS alarm group lists If you add any new group lists or change the group owner extension for an existing group list at any time after the initial installation you must complete the procedure in this section and update the CAS Alarm Notification Form gt NOTE If you change a group list only by making changes to the extensions within it you do not need to perform the procedure in this section However you must update the CAS Alarm Notification Form If voice mail alarms are not set alarm notification will appear on the printer Voice mail alarm notification is possible only if AUDIX Voice Power is installed and administered 4 39 Maintaining IS III SeE_ EE E To configure a new CAS alarm group list or a changed group owner extension perform the following steps 1 Log in and access the Integrated Solution III Main Menu The Integrated Solution III Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call
43. another extension or transfer to an attendant The person called subscriber may provide a personal greeting to callers or select a standard system greeting The subscriber may set up a password to help protect against unauthorized access to messages Messages can be picked up from the office or from an outside telephone The Outcalling feature allows AUDIX Voice Power to call a subscriber when a new message arrives The subscriber can specify the telephone or pager number to be called Voice Mail Service The Voice Mail Service allows subscribers to send messages to other subscribers listen to received messages forward messages received with comments attached reply to messages and return calls to other subscribers who left messages Subscribers can create and edit group lists and send messages to one or more groups The Voice Mail Service also allows the System Manager to send broadcast messages to everyone on the system Accessing IS III Applications aa Automated Attendant Service The Automated Attendant directs callers through a series of menu selections to reach a desired department extension or attendant Callers are greeted with spoken prompts that guide them in pressing touch tone buttons to connect to their desired destination If there is no answer or the desired extension is busy the caller may leave a message or transfer to an attendant The Automated Attendant Service has separate menus for day and night servi
44. applications Strike ENTER when ready or ESC to stop Press ENTER The system lists the number of 1 44 MB 3 5 inch diskettes you will need and the approximate length of time it will take you to perform the backup and informs you that the diskette s will be automatically formatted prior to the backup When the system is ready the following message appears Confirm Insert diskette 1 to be formatted Strike ENTER when ready or ESC to stop 4 7 Maintaining IS III Insert a diskette and then press ENTER The system displays the following message Formatting diskette do not remove After formatting the diskette the system displays the following message IS III Application Administrative Files backup in progress After backing up the administrative files the system displays the following message IS III Application Administrative Files backup to diskette was successful Remove the diskette from the drive Please Wy label diskette s System Files Backup n where n is the diskette number It is advisable to do a Voice System Backup now this will be done automatically Strike ENTER when ready Remove the diskette write protect it and then label it System Files Backup Press ENTER J If you do not have AUDIX Voice Power you are returned to the Backup Files Menu Proceed to Step 10 If you have AUDIX Voice Power the following messa
45. artridge tape and press ENTER 7 Insert the tape you will use to back up the voice files and press ENTER The light on the tape drive goes on and the voice files are backed up The system responds The Voice System files have been successfully backed up After the light on the tape drive goes out remove the tape and label it Voice Files Strike ENTER when ready 4 11 Maintaining IS III 8 After the light on the tape drive goes out remove the tape write protect it and then label it Voice Files 9 Press ENTER to return to the Backup Files Menu 10 Press Fe CANCEL to return to the User Maintenance Menu 11 Press Fe CANCEL to return to the Integrated Solution III Main Menu 4 12 Maintaining IS III Backing Up the Integrated Administration Files to Diskette When you back up the Integrated Administration files to diskette the system stores the files associated with the Extension Directory You should perform this procedure only when there is little or no traffic on the switch Have one to two diskettes to perform this backup To back up your integrated administration files to diskette perform the following steps 1 At the Backup Files Menu move the cursor to Integrated Administration Backup to Diskette and press ENTER 1 The system displays the following message Confirm IS III Integrated Administration Files Backup will save to diskette the admin
46. ation of AUDIX Voice Power When you are ready to create or change a CAS alarm group list use the procedures in the following section If you need to change the group list or the group list owner s extension use the procedures in Setting CAS Alarm Notification Be sure to update the CAS Alarm Notification Form Maintaining IS III Creating and Changing Group Lists gt NOTE To change a group owner extension skip this section and proceed to CAS Alarm Notification later in this chapter Use any touch tone telephone on or off site to create or change group lists as described below Complete instructions for creating scanning and reviewing group lists are also provided in the AUDIX Voice Power Release 2 1 1 Users Guide Document No 555 601 201 1 Log into AUDIX Voice Power as the general mailbox owner The AUDIX Voice Power Activity Menu is announced including the following To change password or administer lists press 5 2 Press 5 A submenu is announced including the following To create list press 1 To scan list press 2 To review and modify list press 3 3 Ifyou are creating a list press 1 If you are changing a list press 3 You are prompted Enter owner s extension and pound sign If it s your list press pound 4 Enter the group list owner extension indicated on the CAS Alarm Notification Form and then press If you are the group list owner and are c
47. ation files to diskette which saves the files associated with the Extension Directory 4 3 Maintaining IS III aaa a To back up the system perform the following steps 1 Log in and access the Integrated Solution III Main Menu The Integrated Solution III Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance Exit Move to an item using arrow keys and hit Enter to select Screen 4 1 Integrated Solution III Main Menu Maintaining IS III 2 At the Integrated Solution Ill Main Menu move the cursor to User Maintenance and press ENTER The User Maintenance Menu appears User Maintenance gt Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select rr ee ee eee Screen 4 2 User Maintenance Menu gt NOTE Voice System Administration appears if AUDIX Voice Power is installed 4 5 Maintaining IS III 3 At the User Maintenance Menu move the cursor to Backup Files and press ENTER 1 The Backup Files Menu appears Backup Files gt Administrative Files Backup to Diskette Complete System Backup to Tape Integrated Adminis
48. board The leftmost label identifies the function of the first function key 1 the key to the right is F2 and so on If the label on the screen is blank the corresponding function key has no functionality for that screen F1 F2 F3 F4 F5 F6 F7 F8 HELP CHOICES SAVE CANCEL Screen A 1 Relationship between Function Keys and Screen Labels A 9 Appendix A Master Controller Features It is important to remember that these keys do not always perform the same functions either within the same application or across different applications Before pressing a function key check on the bottom of your screen to see which function key is assigned to the function you want to perform Screen Navigation To select any item in a menu you can use the arrow keys to move the cursor or type the first few characters of the menu item until the cursor moves to it Whenever you see a screen in this guide that shows two functions in any key at the bottom of the screen it means that you can access the second row of functions by pressing Fs CHG KEYS Appendix B Ordering Information Manuals In addition to the AT amp T Integrated Solution III for MERLIN LEGEND Communications System System Manager s Guide this document and the AT amp T Integrated Solution Ill for MERLIN LEGEND Communications System Installation and Maintenance Document No 555 601 011 documents there are other manuals required for detail
49. ce and may have multilevel submenus A custom list of holidays may be defined The night service can be provided on holidays regardless of the day of week Information Service Information Service is a call in information facility The caller hears a prerecorded informational message and is then disconnected m Message Drop Service Message Drop is an answering service that presents a message to the caller and then allows the caller to drop off a message It can be used to drop orders or requests for service or to report status or sales information Callers cannot direct their messages to specific extensions 3 3 Accessing IS III Applications i 8 8800 To access AUDIX Voice Power perform the following steps 1 Log into the system and access the Integrated Solution III Main Menu The Integrated Solution III Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance Exit Move to an item using arrow keys and hit Enter to select rr ee ee Screen 3 1 Integrated Solution IIl Main Menu gt NOTE If you have AUDIX Voice Power and FAX Attendant installed they will appear as one option in the Integrated Solution IIl Main Menu AUDIX Voice Power can be present without FAX Attendant but FAX Attendant cannot be present without AUDIX
50. communications system with a voice mail or automated attendant system While AT amp T is not responsible for the billing resulting from this toll fraud we wish to assist you in dealing with this problem To diminish the risk of toll fraud occurrences we recommend limiting transfers The Transfer to Subscribers Only parameter on the AUDIX Voice Power System Parameter Administration screen allows you to impose a limitation while still allowing callers and subscribers to use AUDIX Voice Power transfer capabilities By leaving the default setting to yes for this parameter you can restrict transfers to registered subscribers only When a caller is instructed to enter an extension number from the Automated Attendant or when a caller enters an extension number from the Voice Mail or Call Answer services the extension entered is validated against the subscriber database of AUDIX Voice Power If the extension entered is not in the subscriber database the caller will hear That is not a valid extension the transfer is denied and the caller will not have an opportunity to gain access to the outgoing facilities of the telephone communications system For more information on this parameter see the AT amp T AUDIX Voice Power AT amp T FAX Attendant System Planning and Implementation document Document No 555 601 202 If the above transfer restriction is used you should not assign special purpose subscribers users with a mailbox but no telepho
51. d hit Enter to select EE ee eee Screen 4 14 Integrated Solution Ill Main Menu 4 25 Maintaining IS III 2 At the Integrated Solution Ill Main Menu move the cursor to User Maintenance and press ENTER The User Maintenance Menu appears User Maintenance gt Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select O eee Screen 4 15 User Maintenance Menu gt NOTE Voice System Administration appears if AUDIX Voice Power is installed 4 26 Maintaining IS III 3 At the User Maintenance Menu move the cursor to Maintenance Log and press ENTER The Maintenance Log Menu appears Maintenance Log gt Administer CAS Alarm Levels Format MS DOS Floppy Disk Usage Report Move to an item using arrow keys and hit Enter to select Screen 4 16 Maintenance Log 4 27 Maintaining IS III 4 At the Maintenance Log Menu move the cursor to Format MS DOS Floppy and press ENTER The Format MS DOS Floppy Menu appears Format MS DOS Floppy gt Format 1 44 MB MS DOS Floppy Disk Format 720 KB MS DOS Floppy Disk Move to an item using arrow keys and hit ENTER to select Screen 4 17 Format MS DOS Floppy Diskette Menu
52. d or send the response to the system Screen prompts and specific documentation will tell you when to use this key Some software will prompt you to strike RETURN Use the ENTER key in these cases Tab Key The TaB gt key moves the cursor forward to the next field on a line Ctrl Key The keyboard has two cTRrt control keys These keys are usually interchangeable but some software programs differentiate between the right control key and the left control key You can use the cTRL key in conjunction with the ALT alternate key and DEL delete keys to reboot the system However it is preferable to use the Reset button to reboot the system A 8 Appendix A Master Controller Features Alt Key The keyboard has two ALT alternate keys right and left Use the ALT key in conjunction with the cTRL key and the DEL keys to reboot the system However it is preferable to use the Reset button to reboot the system Cursor Control Key Group Arrow Keys The keyboard has two sets of arrow keys that move the cursor With IS III use the arrow keys that are to the left of the alphanumeric keys Function Key Group The software program or operating system determines the action of the twelve function keys F1 to 12 at the top of the keyboard Function Keys When labels appear at the bottom of a screen they correspond to function keys on the top row of the key
53. d then delete old call records Plesae be sure to restart call processing CAS will continue to store call records until 95 of the allowed capacity is reached At 95 capacity the call record collection process will be stopped resulting in permanent loss of call records from your PBX Minor Alarm 75 Inodes Used This is a warning message from the Call Accounting System Call costing may not be running If you stopped it on purpose please restart it immediately Otherwise call the AT amp T Help Line immediately to report the problem Ignoring this warning can lead to a system lock up and loss of voice mail To avoid lock up call collection and processing will automatically be halted resulting in irrecoverable loss of call record data from your PBX Major Alarm 95 Disk Usage This is an urgent warning from the Call Accounting System Too many call records are stored on the CAS system hard disk CAS call record collection has been stopped to prevent system lock up New call records are being permanently lost until some old call records are deleted This action is being taken to prevent system lock up Please back up the CAS system and then delete old call records Please be sure to restart call processing C 3 Appendix C CAS Alarm Notification C 4 Major Alarm 95 Inodes Used This is an urgent warning from the Call Accounting System Call accounting has used up more system resources than allocated to it
54. e gt Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select Screen 4 31 User Maintenance Menu gt NOTE Voice System Administration appears if AUDIX Voice Power is installed 4 47 Maintaining IS III 4 At the User Maintenance Menu move the cursor to Printer Restart and press ENTER 1 J The Confirm Printer Restart screen is displayed Confirm Printer Restart Printer Restart will remove all queued printing jobs and attempt to restart the printer Verify that the printer is connected turned on and Online or Ready To continue strike CONT to stop strike CANCEL Strike CONT to continue or strike CANCEL to cancel Printer Restart Screen 4 32 Confirm Printer Restart Screen 5 Press F3 CONT to restart the printer and return to the User Maintenance Menu 6 Press Fs CANCEL to return to the Integrated Solution III Main Menu 4 48 Maintaining IS III Reconciling the Dial Plan When changes have been made to the switch s dial plan it is necessary to run the reconciliation program to resynchronize the switch s dial plan System Numbering Plan and the Extension Directory database When you reconcile the dial plan the following actions occur Exte
55. e See ina Integrated Solution Ill For MERLIN LEGEND Communications System System Manager s Guide Copyright 1993 AT amp T 555 601 010 All Rights Reserved Issue 2 Printed in the USA September 1993 NOTICE While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing AT amp T cannot assume responsibility for any errors Changes and or corrections to the information contained in this document may be incorporated into future issues FEDERAL COMMUNICATIONS COMMISSION FCC STATEMENT This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the interference TRADEMARK NOTICE UNIX is a registered trademark of UNIX System Laboratories Voice Power and AT amp T FAX Attendant System are trademarks of AT amp T AUDIX and MERLIN LEGEND are registered trademarks of AT amp T HP and LaserJet are registered trademarks of Hewlett Packard Company Microsoft and MS DOS are registered trademarks of Microsoft Corporation SECURITY As a customer of new telecommun
56. ed by the following calculations 1 page of a fax message is approximately 50 KB of hard disk memory Available space required of fax pages stored sec 50 KB For this example Your system stores an average of 150 pages of fax messages daily 150 pages 50 KB 7 500 KB 1 000 KB 1 MB 7 500 KB 7 5 MB Your system requires approximately 8 MB of available space on the hard disk of the Master Controller for FAX Attendant Accessing IS III 2 4 If you do not have enough disk space available perform the following steps instruct users to delete old voice messages and fax messages if applicable from their mailboxes display the Disk Usage Report Chapter 4 to determine which users are using too much space Once you identify these users contact them and instruct them to delete their messages back up and delete old Call Accounting System call records to free up disk space m the status of the connection between the Master Controller and the switch If the status of the connection to the switch is LINK DOWN the system is working but you are unable to perform any administration via IS III Check that the cable that connects the Master Controller to the MERLIN LEGEND Communications System is plugged in at both ends If the cable is connected properly at both ends call the AT amp T National Services Assistance Center NSAC at 1 800 628 2888 for further assistance or your AT amp T Au
57. ed information on the MERLIN LEGEND Communications System and each IS III supported application package To order copies of the documents listed below contact your AT amp T sales representative or call 1 800 432 6600 U S A or 1 800 255 1242 Canada m AT amp T MERLIN LEGEND Communications System Release 2 0 Feature Reference Document No 555 620 110 m AT amp T MERLIN LEGEND Communications System Release 2 0 System Programming Document No 555 620 111 m AT amp T MERLIN LEGEND Communications System Release 2 0 System Planning Document No 555 620 112 AT amp T MERLIN LEGEND Communications System Release 2 1 Notes Document No 555 620 003 B 1 Appendix B Ordering Information B 2 AT amp T Call Accounting System CAS Integrated Solution II Planning Guide and Forms Document No 585 247 050 AT amp T Call Accounting System CAS Integrated Solution User s Guide Document No 585 247 120 AT amp T Call Accounting System CAS Integrated Solution II Site Installation and Implementation Guide Document No 585 247 010 AT amp T Call Accounting System CAS Integrated Solution Quick Reference Card Document No 585 247 121 HackerTracker for Integrated Solution Call Accounting System Document No 585 247 122 AT amp T AUDIX Voice Power Release 2 1 1 User s Guide Document No 555 601 201 AT amp T AUDIX Voice Power Release 2 1 1 System Manager s Guide Document No 555 601 200 AT amp T AUDIX Voice Power
58. ese components gt NOTE IS IIl supports two versions of the Master Controller Master Controller Il and Master Controller Ill Any information that differs between the two processors will be noted A 1 Appendix A Master Controller Features Figure A 1 The Master Controller Il A 2 Appendix A Master Controller Features Left Side Figure A 2 Master Controller Il Front Panel Figure A 3 Master Controller III A 3 Appendix A Master Controller Features Tape Drive 3 5 Disk Drive Power Button Reset Button Case Lock Disk Lamp Power Lamp ATET moste Controller it Figure A 4 Master Controller III Front Panel Appendix A Master Controller Features Master Controller Processor The Master Controller Il is an 80386SX based processor that is delivered with the UNIX System V 386 Release 3 2 2 operating system and appropriate expansion boards already installed This unit has a total of four expansion board slots however three of the slots are available The Master Controller Il is equipped with a hard disk and a 3 5 inch diskette drive The Master Controller Ill is an 80486SX based processor that is delivered with the UNIX System V Release 3 2 2 operating system and appropriate expansion boards already installed This unit has a total of 10 expansion board slots however seven of the slots are available The Master Controller III is equipped with a ha
59. g System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance Ee Move to an item using arrow keys and hit Enter to select ee ee Screen 3 4 Integrated Solution IIl Main Menu 3 8 Accessing IS III Applications 2 At the Integrated Solution III Main Menu move the cursor to AUDIX Voice Power FAX Attendant AVP FA and press ENTER The AUDIX Voice Power FAX Attendant Menu appears gt NOTE If a password has been administered for AUDIX Voice Power FAX Attendant the Password prompt appears Type your password and press ENTER 1 For security reasons your password does not appear on the screen as you type it The AUDIX Voice Power FAX Attendant Menu appears AUDIX Voice Power FAX Attendant gt Automated Attendant Administration Fax Equipment Operations Fax Response Administration Fax System Parameter Administration Outcalling Administration Service Administrator Registration Subscriber Administration Voice System Parameter Administration System Programming Switch Administration Highlight menu choice using arrow keys then press Enter key HELP PREV FRM NEXT FRM CANCEL CHG KEYS FRM MGMT CHG KEYS XK Screen 3 5 AUDIX Voice Power FAX Attendant Menu To administer FAX Attendant consult your AT amp T FAX Attendant System Release 2 1 1 System Manager s Guide Document No 555 601 100 gt N
60. ge appears Confirm The Voice System Backup to diskette will save the custom voice prompts for AUDIX Voice Power services Personal greetings and messages will not be saved Strike ENTER when ready or ESC to stop Proceed to Step 6 Maintaining IS III 6 Press ENTER u The system calculates the number of diskettes needed to do the Voice System backup The system lists the number of 1 44 MB 3 5 inch diskettes you will need and the approximate length of time it will take you to perform the backup and informs you that the diskette s will be automatically formatted prior to the backup When the system is ready the following message appears Confirm Insert diskette 1 to be formatted Strike ENTER when ready or ESC to stop Insert a diskette and press ENTER q The system responds Formatting diskette do not remove After formatting the diskette the system responds The voice files will now be backed up After backing up the voice files the system responds The voice files have been successfully backed up Remove the diskette and label it Voice System Backup Strike ENTER when ready Remove the diskette write protect it and then label it Voice System Backup Press ENTER to return to the Backup Files Menu Press Fs CANCEL to return to the User Maintenance Menu Press Fs CANCEL to return to the Integrated Solution III Main Menu 4 9 Maintaining IS III
61. he Password prompt appears Type your password and press ENTER For security reasons your password does not appear on the screen as you type it The Call Accounting System Menu appears Integrated Solution Call Accounting System gt Reports Menu Site Configuration Menu Organization Configuration Menu CDR Collection Configuration Menu Costing Configuration Menu System Configuration Menu HackerTracker Exit rn O ee eee Screen 3 7 Call Accounting System Menu gt NOTE HackerTracker an optional add on package appears on the Call Accounting System Menu only if it is installed To administer CAS consult AT amp T Integrated Solution Ill for MERLIN LEGEND Communications System Installation and Maintenance Document No 555 601 011 and AT amp T Call Accounting System CAS Integrated Solution II Site Installation and Implementation Guide Document No 585 247 010 To return to the Integrated Solution Ill Main Menu move the cursor to Exit and press ENTER 3 12 Accessing IS III Applications Accessing Integrated Administration Integrated Administration provides an easy to use interface that allows both switch system programming and application administration to be done simultaneously by selecting choices from application oriented menus and by filling in blanks on application oriented forms Integrated administration allows information to be entered only once
62. ications equipment you should be aware of the significant and growing problem of theft of long distance services by third parties known commonly as toll fraud It is particularly important that you understand and take appropriate steps to deal with this crime because under applicable tariffs you will be responsible for payment of associated toll charges AT amp T can not be responsible for such charges and will not make any allowance or give any credit resulting from toll fraud Toll fraud can occur despite the preventive efforts of network providers and equipment manufacturers Toll fraud is a potential risk for every customer with telecommunications equipment having one or more of the following features 1 remote access 2 automated attendant 3 voice mail 4 remote administration and maintenance and 5 call forwarding remote This is not a product or design defect but a risk associated with equipment having one or more of the features described above If your new telecommunications equipment possesses any of these features please consult the relevant portion of your documentation for further details and specific procedures to reduce the risk of toll fraud or contact your AT amp T dealer for further details ORDERING INFORMATION To order copies of this manual Contact Your AT amp T Account Team or your AT amp T Authorized Dealer or Call AT amp T at 1 800 432 6600 or Write AT amp T Customer Information Center P O B
63. istrative files associated with the Extension Directory Strike ENTER when ready or ESC to stop Press ENTER The system responds The backup will need one High Density 1 44M 3 5 diskette The diskette will be automatically formatted prior to the backup Confirm Insert diskette to be formatted Strike ENTER when ready or ESC to stop 4 13 Maintaining IS III 4 14 Insert the diskette you will use to back up the administrative files associated with the Extension Directory and press ENTER The system responds Formatting diskette do not remove After a few minutes the system responds The integrated administration files will be copied to diskette Please wait while the files are saved WORKING After the Integrated Administration files are stored the system responds IS III Integrated Administration Files backup to diskette was successful Remove the diskette from the drive Please label diskette Integrated Administration Backup Strike ENTER when ready When you see the light on the diskette drive go out remove the diskette write protect it and label it Integrated Administration Backup Press ENTER to return to the Backup Files Menu Press Fe CANCEL to return to the User Maintenance Menu Press Fs CANCEL to return to the Integrated Solution IIl Main Menu Maintaining IS III Displaying the Disk Usage Report The Disk Usage
64. ists of the name of the user and the date and time the user accessed IS III The system stores this information in the Access Log Screen 2 5 To view the Access Log log into the system and press 4 DISPLAY while in the Status Screen 2 7 Accessing IS III Access Log 06 02 92 0 34 fred 06 02 92 aT e RE NIK 06 02 92 1 21 steve 06 02 92 MASSE Joya TL 06 02 92 3 02 sue 06 02 92 S129 GG 06 02 92 14 37 fred 06 02 92 15 04 fred 06 02 92 aeol Treg 06 02 92 S342 pat 06 03 92 08 04 joel O6 03 92 0852 bald 06 03 92 QOL arime TE OS IZ Es Aaa e N ra S E DEOU O7 56 Tred HELP CHOICES SAVE CANCEL CHG KEYS CHG KEYS Screen 2 5 Example Integrated Solution III Access Log The Access Log displays the date time and name of the last 15 users who accessed the system The most recent user to access the system is listed at the bottom of the Access Log As soon as 15 users have accessed the system the system will overwrite the oldest access record every time someone accesses the system To exit the Access Log and return to the Status Screen press Fe CANCEL Accessing IS IIT Logging Out of IS III When you have completed your tasks on IS III you must log out of the system Logging out prevents unauthorized users from accessing the system via your login To log out of IS III perform the following steps 1 Return to the Integrated Solution IIl Main Menu The Integrated Solution
65. l fraud as defined by the System Manager For additional information see the HackerTracker for Integrated Solution Call Accounting System document Alarms sent to the printer do not require administration The remainder of this section provides information on the administration of voice mail group lists used for voice mail alarm notification To allow generality in how these voice mail alarms are processed each alarm is sent to a voice mail group list For each of the three levels of hard disk space alarms and for the HackerTracker alarm you must specify the voice mail group list owner s extension the voice mail group list identification and the extensions of the members of the voice mail group who will receive the alarm messages The group owner extension and the group list identification should be provided by completing the first column of the CAS Alarm Notification Form provided in Appendix C Each group list ID can have a maximum of six digits The second column of the form should contain the extensions of the AUDIX Voice Power subscribers who will receive the corresponding alarm messages These extensions are entered when the group list is created via the AUDIX Voice Power touch tone interface The group list member extensions are not used during software installation gt NOTE The group lists must exist before voice mail alarm notification can occur In addition subscriber and other administration may be required for the oper
66. ly take two cartridge tapes Each tape will take less than a half hour to complete Strike ENTER when ready or ESC to stop Press ENTER The system responds Please insert the first cartridge tape and press ENTER Maintaining IS III 3 Insert the tape you will use to back up the application and system files and press ENTER 1 J The light on the tape drive goes on and the system responds WORKING The application files and system files backup will need approximately 1 cartridge tape s Please wait while the files are saved After the application and system files are saved the system responds The application files and system files have been successfully backed up After the light on the tape drive goes out remove the tape and label it System Files Strike ENTER when ready 4 When you see the light on the tape drive go out remove the tape write protect it and label it System Files 5 Press ENTER If you do not have AUDIX Voice Power you are returned to the Backup Files menu Proceed to Step 10 lf you have AUDIX Voice Power the following message appears Confirm A Complete Voice System Backup to Tape will backup all system voice files This will usually take one cartridge tape This tape will take less than one half hour to complete Strike ENTER when ready or ESC to stop 6 Press ENTER 1 The system responds Please insert the second c
67. n Form and press ENTER J Move the cursor to the Group List Owner Extension field type the group list owner s extension from the CAS Alarm Notification Form and press ENTER u After you have entered the correct information press 3 SAVE to save the information and return to the Maintenance Log Menu Configure additional CAS alarms as necessary by repeating steps 4 through 9 When the Maintenance Log Menu appears after your final change press Fe CANCEL twice to return to the Integrated Solution III Main Menu 4 45 Maintaining IS III Restarting the Printer Scheduler Spooler To restart the printer scheduler spooler for example when it has run out of paper or has been turned off perform the following steps 1 Make sure the printer is on 2 Log in and access the Integrated Solution III Main Menu The Integrated Solution III Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance Exit Move to an item using arrow keys and hit Enter to select rE ee ee Screen 4 30 Integrated Solution III Main Menu 4 46 Maintaining IS III 3 At the Integrated Solution IIl Main Menu move the cursor to User Maintenance and press ENTER The User Maintenance Menu appears User Maintenanc
68. nce gt Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select hr ee eee Screen 4 9 User Maintenance Menu 4 20 gt NOTE Voice System Administration appears if AUDIX Voice Power is installed Maintaining IS III a 3 At the User Maintenance Menu move the cursor to Maintenance Log and press ENTER The Maintenance Log Menu appears Maintenance Log gt Administer CAS Alarm Levels Format MS DOS Floppy Disk Usage Report Move to an item using arrow keys and hit Enter to select Screen 4 10 Maintenance Log 4 21 Maintaining IS III 4 At the Maintenance Log Menu move the cursor to Format MS DOS Floppy and press ENTER J The Format MS DOS Floppy Menu appears Format MS DOS Floppy gt Format 1 44 MB MS DOS Floppy Disk Format 720 KB MS DOS Floppy Disk Move to an item using arrow keys and hit ENTER to select Screen 4 11 Format MS DOS Floppy Diskette Menu 4 22 Maintaining IS III 5 Move the cursor to Format 1 44 MB MS DOS Floppy Disk and press ENTER J The Format 1 44 MB MS DOS Floppy Diskette screen appears Format 1 44 MB MS DOS Floppy Diskette Verify that the floppy you want to format is a 1 44 MB floppy Insert floppy
69. ne on the switch to extension numbers that start with the same digit s as switch trunk access codes for example 9 Introduction SS ESI_LzaZZTd To enhance security for the outcalling feature you can turn off outcalling on a per subscriber basis via the Subscriber Administration screen You can also restrict the number of digits that may be used for outcalling on a system wide basis via the Outcalling Administration screen For more information see the AT amp T AUDIX Voice Power AT amp T FAX Attendant System Planning and Implementation document Document No 555 601 202 If your AUDIX Voice Power system is intended to serve only a subset of the telephone system users the remaining users may be administered as AUDIX Voice Power subscribers with restricted mailboxes so that the possibility of making transfers to these users is ensured Restricted mailboxes can be set up by allocating minimal mailbox space for example 1 minute to each of these subscribers Other subscribers may address messages to these users but the limited mailbox size will prevent most messages from being delivered Protecting your AUDIX Voice Power and FAX Attendant systems is a vital and important part of your responsibility as a System Manager You should take every precaution to protect your company s assets from both internal and external security breaches AT amp T does not warrant that these products will prevent and AT amp T will not be responsible f
70. nsions that appear both on the switch and in the Extension Directory database do not change Extensions that appear on the switch but do not appear in the Extension Directory database are added to the Extension Directory database Extensions that appear in the Extension Directory database as regular extensions that is not special but do not appear on the switch are deleted from the Extension Directory database If they are AUDIX Voice Power subscribers they are also deleted from the AUDIX Voice Power database Extensions that appear in the Extension Directory database as special extensions but do not appear on the switch remain in the Extension Directory database Extensions that appear in the Extension Directory database as special extensions and also appear on the switch are converted from special extensions to regular extensions An example of when this capability might be used is when the System Manager is renumbering an extension for an AUDIX Voice Power subscriber After the extension has been renumbered in the switch the System Manager can run the reconciliation program immediately so that the subscriber s new extension number is known to the Extension Directory This assures the subscriber of uninterrupted voice messaging service 4 49 Maintaining IS III Ce To reconcile the dial plan perform the following steps 1 Log in and access the Integrated Solution III Main Menu The Integrated Solution III Main Me
71. ntries now by pressing 1 You are prompted Enter extension and pound sign when finished press star pound sign 8 Enter the first extension that you wish to add to the group list For example press 2 2 1 and then press gt NOTE Any extension that you enter must already exist as a valid AUDIX Voice Power subscriber extension otherwise it will be declared invalid and excluded from the group list The system repeats the extension you just entered 9 Enter the next extension and continue entering extensions until finished gt NOTE If you pause between extensions the system will prompt you to enter the next extension or finish by entering If you wait too long the system will disconnect If this happens start the procedure again and check to see if your work was saved by scanning and reviewing the list 10 When you are finished adding extensions to a list press You are prompted To review from beginning press star 1 If finished press star pound sign 4 38 Maintaining IS III Review the list that you just created or changed by pressing 1 The system announces the first extension in the list Press to accept it and hear the next extension Delete any extensions that are errors and add any extensions that you missed When you are finished press to approve the list Continue adding or creating lists by listening to the prompts
72. nu appears L Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance Exit Move to an item using arrow keys and hit Enter to select Screen 4 33 Integrated Solution II Main Menu 4 50 Maintaining IS III 2 At the Integrated Solution IIl Main Menu move the cursor to User Maintenance and press ENTER The User Maintenance Menu appears User Maintenance gt Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select O dee Screen 4 34 User Maintenance Menu gt NOTE Voice System Administration appears if AUDIX Voice Power is installed 4 51 Maintaining IS III 3 At the User Maintenance Menu move the cursor to Reconcile Dial Plan and press ENTER The Reconcile Dial Plan screen appears Reconcile Dial Plan If you have renumbered any AVP subscriber extension the Reconcile Dial Plan program will remove the old extension s voice mail box and all messages Strike CONT to continue with Reconcile Strike CANCEL to stop Reconcile mn Ee Screen 4 35 Reconcile Dial Plan Screen 4 Press F3 CONT to continue
73. oice Power is installed 4 16 Maintaining IS III EEEE 3 Atthe User Maintenance Menu move the cursor to Maintenance Log and press ENTER J The Maintenance Log Menu appears Maintenance Log gt Administer CAS Alarm Levels Format MS DOS Floppy Disk Usage Report Move to an item using arrow keys and hit Enter to select re eee l Screen 4 6 Maintenance Log 4 17 Maintaining IS III 4 At the Maintenance Log Menu move the cursor to Disk Usage Report and press ENTER The Disk Usage Report appears a Disk Usage Report HARD DISK SIZE 202 00 MB System Partition Size QO 52S MIZ System Partition Remaining 48 05 MB Voice Partition Size 13 Hours 12 Minutes Voice Partition Remaining 11 Hours 25 Minutes Screen 4 7 Sample Disk Usage Report 4 18 The report will look different depending on the hard disk size of the Master Controller Warning messages for low partition space are displayed if available disk space is less than the system thresholds Voice Partition information will be displayed only if you are using AUDIX Voice Power If the System Partition Warning is displayed the disk may contain too many CAS call records or faxes Refer to the documentation supplied with your Call Accounting System for instructions on how to remove old call records Refer to the AT amp T FAX Attendant System Release 2 1 1 System Manager s Guide
74. or unauthorized use or charges for such use of common carrier telecommunication services or facilities accessed through or connected to AUDIX Voice Power or FAX Attendant The customer is responsible for administering AUDIX Voice Power and FAX Attendant to prevent such unauthorized use Therefore it is necessary that the person to whom the customer assigns this responsibility read all documents associated with AUDIX Voice Power and FAX Attendant and understand all features that enable the administrator to reduce exposure to unauthorized use Detecting Toll Fraud Once you have instituted the appropriate security measures monitor call traffic for the following signals of possible hacker activity m Employees cannot get outside lines m Customers have difficulty getting through to your 800 number m Usage is higher than normal m Heavy call volume on nights and weekends m Operators report frequent hangups m Telephone bill shows calls made to unusual places 1 9 Introduction Using this Guide At the time you are ready to use this guide your IS III system will already have been installed and initialized by AT amp T personnel or your AT amp T Authorized Dealer Each application supported by IS III has its own documentation detailing administration and daily operation This System Manager s Guide is not intended to replace those documents but is designed to show you how to access those applications via IS III See
75. or the Master Controller Il fixed disk drives of 100MB and 200MB storage capacity are available For the Master Controller IIl fixed disk drives of 200 MB and 500 MB storage capacity are available Diskette and fixed disk drives are used to read and write to disks Fixed disk media are permanently installed in fixed disk drives and cannot be removed Diskettes are inserted and removed as needed The diskette drive has a release button press it to eject the diskette Diskettes Preserve the life of diskettes by observing the following guidelines m Do not put heavy objects on the diskettes m Store diskettes in a temperature range between 50 and 125 degrees Fahrenheit 10 and 51 degrees Celsius m Keep diskettes away from magnetic fields Write protection prevents inadvertent writing or deleting of data on diskettes If a diskette is write protected the diskette drive cannot write to it To write protect a diskette turn it over and slide the write protect tab so the hole is visible Appendix A Master Controller Features To insert the diskette hold it by the edge and insert it label side up into the disk drive until it clicks and locks into place The release button pops out to indicate the diskette is inserted properly The diskettes are protected by a hard plastic case The spring plate cover of the head aperture closes automatically when you remove the diskette from the disk drive A CAUTION DO NOT remove a diskette f
76. ox 19901 Indianapolis IN 46219 Order Document No 555 601 010 Contents m Overview of Integrated Solution III m System Manager s Responsibilities EEA 1 1 i 1 3 m Getting Assistance 1 12 SS 2 Accessing IS III 2 m Overview 1 i 2 1 iewi 2 7 2 9 a Viewing the Access Log m Logging Out of IS III Contents 3 1 3 Accessing IS III Applications m Accessing System Programming amp Maintenance Utility 3 15 SSS Backing Up the Integrated Administration Files to Diskette 4 13 m Displaying the Disk Usage Report 4 15 a Formatting MS DOS Floppy Diskettes 4 19 Formatting a 1 44 MB Floppy Diskette 4 19 m CAS and HackerTracker Alarms 4 36 Creating and Changing Group Lists 4 37 Setting CAS Alarm Notification 4 39 m Restarting the Printer Scheduler Spooler 4 46 m Reconciling the Dial Plan 4 49 Setting the Time and Date 4 53 Formatting a 720 KB Floppy Diskette 4 25 m Adding or Changing Passwords 4 31 Contents m Shutting Down the System 4 58 m Accessing Voice System Administration 4 61 PC i A 6 i i iti A 6 6 Drive Indicators Disk Drive Requirements and Capacities Diskettes A m Tape Drive Requirements and Capacities A 7 Cursor Control Key Group Arrow Keys A 9 m Screen Navigation A 10 iii Contents B Appendix B Ordering Information B 1 E C 2 C 3 Suggested Defaults Voice Mail Messages ee Index
77. rd disk and a 3 5 inch diskette drive Reset Button The Reset button resets the Master Controller and causes the Power On Self Test to execute You can use it to restart the system without turning off the power gt NOTE Resetting the Master Controller should always be preceded by a system shutdown as described in Chapter 4 Maintaining IS III For the Master Controller Il the Reset button is inside the door on the front panel on the left side of the compartment behind the door For the Master Controller Ill the Reset button is on the front panel Power Button The power pushbutton turns the system power OFF and ON gt NOTE Shutting the power OFF should always be preceded by a system shutdown as described in Maintaining IS III For the Master Controller Il the power button is located on the lower right of the system module front panel For the Master Controller Ill the power button is located on the front panel to the right of the 3 5 inch disk drive A 5 Appendix A Master Controller Features i Drive Indicators The fixed disk drive access indicator located inside the door on the left lights up when a fixed disk drive is in use The diskette drive access indicator lights up when the drive is in use Disk Drive Requirements and Capacities A 6 The Master Controller uses diskettes and a hard disk drive to store information The 3 5 inch diskettes are supported with IS III F
78. rds 1 5 Introduction Subscriber Passwords Make sure that subscribers understand the importance of password security to their mailboxes and implement the following guidelines Subscribers should change their passwords the first time they log into the system and periodically thereafter Consider sending a broadcast message on the first of each month to remind them Subscribers can have passwords of up to nine digits to access the AUDIX Voice Power and FAX Attendant systems There is no minimum password length however you should encourage subscribers to make their passwords at least five digits Subscriber passwords are specified in their profiles on the Subscriber Administration screen A pound sign in the Password field denies access to anyone trying to log into the mailbox The system responds with login incorrect regardless of what the caller enters Use this feature whenever it becomes necessary to restrict mailbox access Once a subscriber profile is saved the password value will not be displayed on the screen This is for security purposes If subscribers forget their passwords the System Manager must enter new passwords in their profiles and resave them The old passwords are unrecoverable Administrative Passwords 1 6 Administrative passwords are phone based and computer based passwords for the System Managers and Service Administrators The following are guidelines for administrative passwords Make sure that
79. rface to AUDIX Voice Power These values can be reassigned later for actual system operation Appendix C CAS Alarm Notification ee Voice Mail Messages The following voice mail messages are sent by the Call Accounting System and HackerTracker HackerTracker Alarm This is an alarm message from the HackerTracker One of the criteria for detecting phone fraud or abuse has been exceeded Please retrieve the HackerTracker alarm report immediately from the CAS application and determine the specific conditions that generated the alarm Toll fraud or phone abuse may have occurred Please act on this information immediately to prevent further fraud or abuse Warning 50 Disk Usage This is an urgent message from the Call Accounting System The call record storage has reached 50 of the allowed capacity Please back up the CAS system and then delete old call records Please be sure to restart call processing Warning 50 Inodes Used This is an urgent message from the Call Accounting System Call costing may not be running If you stopped call processing on purpose please restart it immediately Otherwise call the AT amp T Help Line immediately to report a potential problem Ignoring this warning will lead to a system problem Minor Alarm 75 Disk Usage This is a warning message from the Call Accounting System CAS call record storage has reached 75 of the allowed capacity Please back up the CAS system an
80. rom the drive when the access indicator light is on Removing the diskette while the access indicator is on can damage the data on the diskette To remove the diskette from the disk drive press the release button after the access light goes out The diskette pops out Tape Drive Requirements and Capacities The tape drive is used to save UNIX files application program files administrative files and voice system files during backup Removable tape cartridges are used for data storage Each tape cartridge has the storage capacity of 125MB If a voice application is installed you will need two to four tape cartridges for complete system backup otherwise one tape cartridge is sufficient Tape Cartridge Follow the recommendations shown below to ensure that your tape cartridges will perform well for as long as possible m Store tapes in their protective cases m Clean the read write head as recommended for your tape drive m Don t touch the tape itself m Don t store the tape cartridge in dusty environments m Don t remove the tape cartridge while the drive is moving m Don t leave the tape cartridge in the drive when you turn the system off m Don t expose the tape cartridge to magnetic or electrical fields or extreme temperatures You can write protect the tape cartridge to reduce the possibility of accidentally writing over or erasing important data Using a small non magnetic flat blade screwdriver turn the write protec
81. s configuring 4 39 __ o y y o creating andchanging 4 36 Cd Index 1 Index es H hacker activity mortoring HackerTracker help nea UOS Integrated Administration overview IS III applications supported logging into 2 1 logging out 2 9 S procedures 1 14 4 1 i screen navigation A 10 __ link connection log out procedure 29 login procedure 2 1 i i O M Master Controller available disk space 2 2 sid components processor A 5 Index 2 Master Controller Il hardware A t SS E MS DOS floppy diskettes formatting 4 19 S y O on line help using 267 P passwords 1 5 __ oS O adding print scheduler spooler restarting R reconciling dial plan 1 4 3 17 4 49 Scheduler spooler security shutdown procedures Index overview 3 15 SS O status screen accessing information 2 2 sid system manager responsibilities tasks System backup to tape T Time and Date setting toll fraud transferring calls toll fraud 4 8 SSS V Voice System Administration accessing Index 3
82. s m complete system backup to tape which saves all of the IS III files This includes the following items UNIX files integrated administration Extension Directory files administrative files for each application all voice system files if AUDIX Voice Power is installed These files include all voice mailbox messages system greetings and personal greetings all fax messages if FAX Attendant is installed These files include Fax Response files gt NOTE Prior to performing a complete system backup to tape of IS III back up switch programming to the hard disk via SPM Backing up the switch programming to hard disk before performing a complete system backup to tape ensures that you have a backup of the switch programming on tape Your backup tape will contain all the IS III information and the switch programming See the AT amp T MERLIN LEGEND Communications System Release 2 0 System Programming document Document No 555 620 111 for SPM backup procedures m back up administrative files to diskette which saves the following items UNIX files administrative files for each application voice system files if AUDIX Voice Power is installed These voice system files do not include voice mailbox messages system greetings and personal greetings When you back up the administrative files to diskette fax messages including Fax Response files are not saved m back up integrated administr
83. s then disconnected The number of login attempts is not an administrative option Master Controller Access Limit access to the Master Controller and supporting documentation by keeping them in an office that is protected with a changeable combination lock Keep telephone logs and printed reports in a location that only authorized personnel can enter To use the Master Controller you must enter a login ID and password When you create your password it must be at least six characters long including both letters and numbers If you must share the password make sure that you share it only with responsible people that you trust They will have access to some very powerful system features Think carefully before telling someone how to access the Master Controller 1 7 Introduction Backup Back up all system data regularly to ensure a timely recovery should it be required Implement a regular offsite backup policy so that you will always have a current backup even if a disaster strikes your company s office location See the backup procedures in Chapter 4J for instructions Toll Fraud 1 8 Toll fraud attempts through voice messaging systems and automated attendant systems have grown dramatically Toll fraud hackers access a voice mail or automated attendant system transfer through the system and gain access to a corporation s interface to a long distance network This is a security risk that can affect every tele
84. s Enter key HELP PREV FRM NEXT FRM CANCEL CHG KEYS FRM MGMT CHG KEYS Screen 3 3 AUDIX Voice Power Menu To administer AUDIX Voice Power consult your AT amp T AUDIX Voice Power Release 2 1 1 System Manager s Guide Document No 555 601 200 gt NOTE Be sure to update the hardcopy forms from the AT amp T AUDIX Voice Power AT amp T Fax Attendant System Planning and Implementation document Document No 555 601 202 before you make any changes to the system To return to the Integrated Solution III Main Menu press Fe CANCEL 3 6 Accessing IS III Applications Accessing FAX Attendant AT amp T FAX Attendant is a software application that enhances the capabilities of all fax machines attached to your company s MERLIN LEGEND Communications System FAX Attendant resides with AUDIX Voice Power providing a single mailbox and integrated notification of both fax and voice messages FAX Attendant uses voice prompts and announcements to guide callers in sending and receiving fax messages through the use of touch tone buttons on the callers telephones FAX Attendant can be used as a personal fax receiving service a fax messenger to individuals or groups or as an information service allowing callers to request different fax messages through an interactive voice prompt touch tone interface FAX Attendant includes the following services m Fax Call Answer The Fax Call Answer Service allows F
85. sion and the transfer will be denied This will prevent the caller from having an opportunity to gain access to the outgoing facilities of the telephone communications system In some cases it is necessary to allow transfers to extension numbers that do not have corresponding voice mailboxes For example there may be a need to transfer to a fax or data extension or there may be a subset of users who do not need to receive voice mail but who should be able to receive transferred calls In these instances such extensions can be administered as AUDIX Voice Power subscribers with restricted mailboxes to ensure transfers to these extensions Restricted mailboxes can be set up by allocating minimal mailbox space for example 1 minute Additionally the Subscriber Switch Call Coverage option in AUDIX Voice Power should be set to Yes to avoid tieing up voice channels If voice mail is addressed to any of these restricted mailboxes the limited mailbox size will prevent most messages from being delivered NOTE Do not assign special purpose subscribers users with a mailbox but no telephone on the switch to extension numbers that start with the same digit s as switch trunk access codes for example 9 If you require assistance with the above administration call the AT amp T Support Center at 1 800 628 2888 555 601 010ADD 1 AT amp T 555 601 010 a Issue 2 A amp September 1993 Si eee ae eee ee
86. te and change existing group lists as needed Restarting the printer scheduler spooler You may need to remove all queued printing jobs and restart the printer Maintaining IS III Reconciling the dial plan You can run an immediate reconciliation program between the MERLIN LEGEND Communications System s dial plan System Numbering Plan and the Extension Directory whenever it is necessary to desynchronize the databases Setting the time and date You must synchronize the time and date for IS III with the time and date for your MERLIN LEGEND Communications System Shutting down the system There are specific steps you should follow when shutting down the UNIX system to avoid damaging the files Accessing Voice System Administration if AUDIX Voice Power is installed Voice System Administration allows you to access application administration reports configuration management and system monitoring for AUDIX Voice Power and FAX Attendant if installed Maintaining IS III Backing Up the System The information saved during a backup can be used to restore IS III in the unlikely event of a catastrophic failure You should back up your files when subscriber information or prompt messages are changed It is best to perform backups in the evening or when the telephone system is not busy Backups performed during busy hours may cause reduced system performance warning messages IS III supports the following backup procedure
87. tegrated Solution III Main Menu The Integrated Solution III Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance Exit Move to an item using arrow keys and hit Enter to select ee ee Screen 3 10 Integrated Solution III Main Menu 3 16 Accessing IS III Applications 2 At the Integrated Solution III Main Menu move the cursor to System Programming amp Maintenance Utility SPM and press ENTER 1 The System Programming amp Maintenance Utility SPM Menu appears gt NOTE If a password has been administered for System Programming amp Maintenance Utility SPM the Password prompt appears Type your password and press ENTER 1 For security reasons your password does not appear on the screen as you type it The System Programming amp Maintenance Utility SPM Menu appears hla Home Welcome to SPM The MERLIN LEGEND Fl System Programmi ng F2 amp Maintenance Utility F3 Please press any key F4 to continue F5 Version 2 16 E Shift LINE f LINE F5 05 10 F 15 Shift LINE f LINE F4 04 09 14 Shift LINE LINE Alt LINE f LINE Alt F3 03 08 F3 13 18 F8 Shift LIN LI NE Shift Alt LINE LINE Alt F2 02 07 F7 F2 12 17 F7 Shift SEIS j LINE Alt LINE f LINE Alt Fl 01 06 Fl 11 16 F 6 LINE LINE Alt 5 20 F10 19
88. thorized Dealer If the status of the connection to the switch is LINK BUSY the system is working but you are unable to perform any administration via IS IIl A LINK BUSY condition signifies that another user has accessed your system via the Pass Thru feature of the System Programming amp Maintenance Utility SPM Wait a while before attempting to log in again To exit the Status Screen and access the Integrated Solution III Main Menu you must enter your name If you do not enter your name and press e CANCEL at the Status Screen the system automatically logs you out At the Status Screen type your name and press 3 SAVE The system records your name in the Access Log The Integrated Solution III Main Menu appears Accessing IS III eee Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance Exit Move to an item using arrow keys and hit Enter to select PL IL Lt J Ct tt Screen 2 2 Integrated Solution III Main Menu gt NOTE If you have AUDIX Voice Power and FAX Attendant installed they will appear as one option in the Integrated Solution III Main Menu AUDIX Voice Power can be present without FAX Attendant but FAX Attendant cannot be present without AUDIX Voice Power At this point you can select any of the IS III applica
89. tion of voice mail group lists used for voice mail alarm notification The procedures used to implement the alarm notification are provided in Chapter 4 To allow generality in how these voice mail alarms are processed each alarm is sent to a voice mail group list For each of the three levels of hard disk space alarms and for the HackerTracker alarm you must specify the voice mail group list owner s extension the voice mail group list identification and the extensions of the members of the voice mail group who will receive the alarm messages The group owner extension and the group list identification should be provided by completing the first column of the CAS Alarm Notification Form provided later in this Appendix Each group list ID can have a maximum of six digits C 1 Appendix C CAS Alarm Notification The second column of the form should contain the extensions of the AUDIX Voice Power subscribers who will receive the corresponding alarm messages These extensions are entered when the group list is created via the AUDIX Voice Power touch tone interface The group list member extensions are not used during software installation gt NOTE The group lists must exist before voice mail alarm notification can occur In addition subscriber and other administration may be required for the operation of AUDIX Voice Power Alarm Strategy The alarm strategy depends upon the size and nature of the business In general for a
90. tion screw until the arrow on the screw points to the word SAFE on the cartridge A 7 Appendix A Master Controller Features To load the tape cartridge orient it with the metal plate down and with the long edge containing the write protect screw to the left Push the cartridge into the drive until you feel resistance and then press the cartridge further into the drive until you hear and feel a click This is a latch Release the cartridge and it will slide back out slightly and then lock into place To remove the tape cartridge push it fully into the drive until it clicks and then release it This causes the cartridge to disengage from the drive You may then withdraw it from the tape drive Video Monitor When you log into the system information on the video monitor offers you prompting information allows you to see information as you key it into the system and indicates function key assignments Keyboard The following descriptions of the keys on the keyboard apply only to IS III Documents that came with your applications describe the functionality of these keys within the application Escape Key The software or operating system determines the function of the Esc key Refer to your operating system and software manuals for an explanation of this key Enter Key After typing a command or a response to a prompt press the ENTER u key to the right of the alphanumeric key group to execute the comman
91. tions that are installed on your system When you are finished using the Integrated Solution III Main Menu log out of the system 2 5 Accessing IS III Using On Line Help For most of the IS IIl menus and screens the system provides an on line help screen Whenever the system provides F1 HELP a help screen is available Typically the help screen provides a brief description of the active menu or screen that is the menu or screen in which you are currently working To access the help screen press 1 HELP If there is more than one page of a help screen for a particular menu or screen 2 PREVPAGE and 3 NEXTPAGE appear The system beeps when you reach the end of a help screen To exit the help screen and return to the menu or screen press Fe CANCEL For example if you press 1 HELP when you are viewing the Integrated Solution Ill Main Menu the following help screen appears Help on IS The Integrated Solution III IS III menu provides access to all installed IS III application packages and maintenance items useful GC l user The items on the Integrated Solution III Menu are An entry for each installed IS III application You can access the application by hitting lt Enter gt when the cursor is next to the application entry Screen 2 3 Page 1 of the Help Screen for the Integrated Solution IIl Main Menu The 2 PREVPAGE and 3 NEX
92. to create or change a voice mail group list for CAS alarm notification see Chapter 4 for detailed instructions gt NOTE The AUDIX Voice Power voice mail group lists must be created for voice message alarm notification to occur Accessing IS III Applications gt NOTE Before you administer any changes to CAS be sure you have synchronized the time and date settings for IS III and the MERLIN LEGEND Communications System Refer to Setting the Time and Date in Chapter 4 for details If the clocks are not synchronized CAS cannot determine the cost of calls correctly To access CAS perform the following steps 1 Log into the system and access the Integrated Solution III Main Menu The Integrated Solution III Main Menu appears Integrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming amp Maintenance Utility SPM User Maintenance EZE Move to an item using arrow keys and hit Enter to select MEE O eee Screen 3 6 Integrated Solution III Main Menu 3 11 Accessing IS III Applications 2 At the Integrated Solution III Main Menu move the cursor to Call Accounting System CAS and press ENTER A Call Accounting System welcome screen appears briefly and then the Call Accounting System Menu appears gt NOTE If a password has been administered for Call Accounting System t
93. to delete a password contact the AT amp T National Services Assistance Center NSAC at 1 800 628 2888 or your AT amp T Authorized Dealer To be accepted by the system the passwords must meet the following criteria m Be at least six characters long Contain at least two alphabetic characters Contain at least one numeric or special character m Differ from the old passwords by at least three characters To add or change a password perform the following steps 1 Log in and access the Integrated Solution III Main Menu The Integrated Solution IIl Main Menu appears Itegrated Solution III gt AUDIX Voice Power FAX Attendant AVP FA Call Accounting System CAS Extension Directory System Programming and Maintenance SPM User Maintenance E Move to an item using arrow keys and hit Enter to select EO ee ee Screen 4 20 Integrated Solution II Main Menu 4 31 Maintaining IS III 2 At the Integrated Solution III Main Menu move the cursor to User Maintenance and press ENTER The User Maintenance Menu appears User Maintenance gt Backup Files Maintenance Log Password Protection Printer Restart Reconcile Dial Plan Set Time and Date System Shutdown Voice System Administration Move to an item using arrow keys and hit Enter to select a E E Screen 4 21 User Maintenance Menu 4 32 Maintaining IS III 3 At the User Mainten
94. tration Backup to Diskette Move to an item using arrow keys and hit Enter to select Screen 4 3 Backup Files At this point you may perform one of the following backup procedures m Back up the administrative files for all of the IS III applications supported to diskettes Administrative Files Backup to Diskette m Back up the entire system to tape cartridge Complete System Backup to Tape m Back up the integrated administration files to diskette Integrated Administration Backup to Diskette Maintaining IS IIT Backing Up Administrative Files to Diskettes When you back up administrative files to diskette the system stores the following files on diskette s If you saved gt UNIX files administrative files for each application voice system files if AUDIX Voice Power is installed These voice system files do not include voice mailbox messages system greetings and personal greetings have FAX Attendant fax messages including Fax Response files are not NOTE The number of diskettes required to perform the backup may vary To back up the administrative files to diskette perform the following steps 1 At the Backup Files Menu move the cursor to Administrative Files Backup to Diskette and press ENTER The following message appears Confirm IS III Application Administrative Files Backup will save to diskette the administrative files associated with all installed
95. ystem performs the following tasks repairs any minor corruptions automatically which if left uncorrected could eventually lead to catastrophic failure checks the sanity of its configuration reloads drivers re initializes voice boards and fax boards ensuring that they are working properly creating and changing voice mail group lists for CAS alarm notification AUDIX Voice Power group lists must be created configured and maintained for CAS alarm notification Additional information is provided in Chapters 3 and 4 and monitoring error messages Each application has error logs be sure to check the error logs periodically and follow the suggested instructions when problems or potential problems occur setting the time and date The time and date for IS Ill must be synchronized with the time and date for the MERLIN LEGEND system checking printer status If an optional printer is installed you are responsible for ensuring that paper is loaded and that the printer is turned on and functioning reconciling the dial plan Changes made at the switch cannot be automatically sent to the local Extension Directory To keep the databases synchronized when changes are made at the switch you are responsible for running the reconciliation program to download the revised information gt NOTE 1 4 Check your application documentation to determine application specific System Manager responsibilities

AT&T 555-601-010ADD User's Manual

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AT&amp;T 555-601-010ADD User's Manual

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AT&T 555-601-010ADD User's Manual