AT&T AUDIX Voice Power Release 2.1.1 User's Manual
Contents
1. inserv Jul Z9 14 55 35 Z talk IUP4 i Inserv Jul Z9 14 55 35 z talk IUP4 i Information 2 talk IUP4 j Phone number 77777 is nou mapped to 2 talk IUPA channel 8 The Uoice Eguipment uindou uill be updated when the Phone to Channel Mapping uindou is closed Press Enter to continue Press Enter to close the Information window and return to the Channel to PBX Extension form 9 Repeat Steps 6 through 8 until extension numbers have been assigned to all the voice channels 10 Press F6 CANCEL repeatedly to return to the Voice System Administration menu AUDIX Voice Power Initial Implementation Assigning Services to Channels Integrated Systems Integrated systems indicate to AUDIX Voice Power whether a call is direct coverage Channels that are assigned either Call Answer or Voice Mail get Voice Mail for direct calls and Call Answer for coverage calls To use a channel for both Call Answer and Voice Mail the channel should be assigned Call Answer Table 2 1 shows what service a call receives depending on what service is assigned to the channel and whether the call is direct or coverage Table 2 1 Actual Service Provided on Integrated Systems Actual Service Assigned Service Direct Call Coverage Call Auto Attendant Auto Attendant Auto Attendant Call Answer Voice Mail Call Answer Voice Mail Voice Mail Call Answer Message Drop Message Drop Message Drop Info2. 8 3 Manoos Mar BB 89 83 82 info service Z talk IUP4 3 8 4 Manoos Mar BB 83 03 02 info service z talk IUP4 Enter inseru or manoos manual out of service 1 10 Inthe New State field enter inserv ori and press Enter In the Equipment field enter card or ca and press Enter Inthe Equipment Number field enter a11 and press Enter oo FW In the Change Immediately field enter yes or y and press F3 SAVE Gei gu JN a a QNM MN MILL Ng GE Voice System Administration Application Package Administ Configuration Management Reports Switch Interfaces Change State of Voice Equipment New State inserv Equipment card Equipment Number all Change Immediately yes i c D P STATE CHNG TIME SERUICE NAME PHONE GROUP OPTS TYPE 8 e e Manoos Mar BB 89 93 92 info service 2 talk IUP4 1 8 1 Manoos Mar 88 89 03 82 info service 2 talk IUP4 2 8 3 Manoos Mar 88 89 03 82 info service 2 talk IUP4 3 0 4 Manoos Mar BB 89 03 02 info service 2 talk IUP4 Leave blank or enter yes or no a ee ee Se st Se A Command Output window appears to inform you that the state has been changed Voice System Administration Application Package Administration Configuration Management Reports Configuration Management System Control Voice Equipment Command Output Change State Output option immed in effect Restore card B Diag TR B Sta
3. You need to be familiar with the following documents m AT amp T AUDIX Voice Power Planning Guide and Forms Document No 585 310 901 m AT amp T AUDIX Voice Power User s Guide Document No 585 310 521 mAT amp T AUD X Voice Power Installation and Maintenance Guide Document No 585 310 108 m AT amp T AUDIX Voice Power System Manager s Guide Document No 585 310 520 You also need to be familiar with the appropriate administration manual for your switch m System 75 System 75 Implementation Manual Release 1 Version 1 Document No 555 200 650 Issue 1 System 75 Implementation Manual Release 1 Version 2 Document No 555 200 651 Issue 3 System 75 Implementation Manual Release 1 Version 3 Document No 555 200 652 Issue 3 m DEFINITY G1 AT amp T DEFINITY 75 85 Communications System Generic 1 and System 75 and System 75 XE Administration and Management Reports Document No 555 200 500 Issue 4 Overview and Testing Overview Before you can implement the initial AUDIX Voice Power system the necessary hardware and software components must already have been installed Your Account Team or Implementation Manager can verify that the necessary hardware and software have been installed If they have not been installed contact your Account Team Representative before proceeding Your Account Team or Implementation Manager can also tell you whether you have an integrated or non integr
4. y ll y 19 y 27 y 35 y 43 y 51 y 4 y 12 y 20 y 28 y 36 y 44 y 52 y 57 y 13 y 21 y 29 y 37 y 45 y 53 y 6 y 14 y 22 y 30 y 38 y 46 y 54 y 7 y 15 y 23 y 31 y 39 y 47 y 55 y Figure 3 3 System 75 DEFINITY G1 Class of Restriction Form COR 16 CORs are assigned so that the following can be accomplished m Subscribers can call the extension numbers assigned to Information Service Automated Attendant Message Drop DCP PC PBX connection m The DCP can call Call Answer extension numbers Voice Mail extension numbers The Voice Mail Call Answer channels should be restricted so that they cannot call themselves On the System Administrator Terminal SAT for System 75 type change cor8 See Figure 3 2 Use Enter to tab to 8 and change y to n Press F3 ENTER to enter the changes 3 7 SUI 75 and DEFINITY G1 Initial nie nie The DCP extension should be restricted so that it cannot call itself or subscriber extensions On the SAT type change cor 16 See Use Enter to tab to 1 and 16 changing y to n Press F3 ENTER to enter the changes Finally the subscriber extensions should be restricted so that they cannot call the Voice Mail Call Answer ports directly On the SAT type change cor 1 See Figure 3 1 Use Enter to tab to 8 and change y to n Press F3 ENTER to enter the changes gt NOTE Any other CORs that have been administered on your switch need to be chan
5. Access Code Figure 2 1 System 75 DEFINITY G1 Feature Access Code Form Page 2 2 12 AUDIX Voice Power Initial Implementation FORM C System Parameter Administration Voice Mail Parameters System Operator Extension Pause for Touch Tone Input sec Maximum Extension Length Transfer to Subscribers Only System Mode of Addressing Maximum Message Length sec General Mailbox Owner Extension Enable General Mailbox for Call Answer Allow Voice Mail Call Answer Transfers Automated Attendant Parameters Touch Tone Gate Active Auto Attendant Time out Action Day _ Night _ Day _ Night _ Auto Attendant Menu Plays Fax Transfer Number Present Options before leaving Message Message Waiting Lamp Parameters Code to Light Code to Extinguish Refresh Entering System Parameters To enter the system parameters follow the instructions in Chapter 3 of the AT amp T AUDIX Voice Power System Manager s Guide 2 13 System 75 and DEFINITY G1 Initial Implementation The information in this section is intended to help you and the System 75 or DEFINITY G1 Switch Administrator work together to administer the switch and meet the specific requirements on the switch for your AUDIX Voice Power system To complete these tasks you will need to access information regarding switch administration and use the accompanying forms for the switch AUDIX Voice Power is designed to operate with a System 75 or DEFINITY G1
6. LWC Activation y Auto Answer n Data Restriction n Redirect Notification y Call Waiting Indication y Off Premise Station n Att Call Waiting Indication y Distinctive Audible Alert y Switchhook Flash y Message Waiting Indicator led ABBREVIATED DIALING List List2 List3 HOT LINE DESTINATION Abbreviated Dialing List Number From above 1 2 or 3 Dial Code Figure 3 9 Station Form for AUDIX Voice Power Subscriber 3 16 System 75 and DEFINITY G1 Initial Implementation Administering Trunk Names Integrated Only The purpose of trunk name administration is to enter the names of all the trunk groups that go into the switch so that a trunk call maybe processed properly Use the following steps to administer all trunks that call into AUDIX Voice Power 1 Log into the system as audix The User Login menu appears 2 At the User Login menu move the cursor to Voice System Administration and press Enter The Voice System Administration menu appears Voice System Administration Application Package Administration Configuration Management Reports Switch Interfaces System Monitor MEH a HU UU System 75 and DEFINITY G1 Initial Implementation 3 Move the Cursor to Application Package Administration and press Enter The Application Package Administration menu appears Voice System Administration gt Application Package Administration Configuration Management Reports
7. Private Branch Exchange PBX using analog lines Tointegrate the PBX with AUDIX Voice Power the PBX also requires a connection from a TN 754 board to the AUDIX Voice Power DCP board Verifying Software Release Before beginning the switch administration verify the system software release a f the PBX is a System 75 with release R1V3 software verify that software vintage 17091 Issue 1 7 or greater has been installed a f the PBX is a DEFINITY G1 verify that software Issue 4 0 or greater has been installed If you have an R1V3 or G1 and you do not have the proper software DO NOT proceed with the switch administration Instead ask your AT amp T Representative to contact the AT amp T Sales and Technical Response Center at 1 800 521 7872 to obtain the correct software Once it has been installed you may proceed with the switch administrate ion 3 1 System 75 and DEFINITY G1 Initial Implementation Release R1V1 and R1V2 Software Limitations 3 2 The R1V1 and R1V2 versions of System 75 have several limitations that affect the operation of AUDIX Voice Power One of these limitations includes possible effects of the Music On Hold feature for all R1V1 and R1V2 systems The other limitations apply only to integrated systems For R1V1 the limitations include the inability of attendants to access AUDIX Voice Power via the DCP line the inability of all subscribers to access AUDIX Voice Power via the DCP line to retrieve messages and
8. Services to Channels 2 1 i 2 7 Changing Switch Interface Parameters Contents Verifying System Parameters 2 11 Verifying Message Waiting Lamp Parameters 2 11 Displaying Feature Access Codes 2 12 Entering System Parameters 2 13 3 System 75 and DEFINITY G1 Initial Implementation 3 1 Accessing the DCP Extension R1V2 3 3 Changing Coverage Paths 3 15 Handling Display Phones 3 20 33 33 3 5 3 8 ions Supported R1V1 Assigning Class of Restrictions Integrated Only ions IN Index IN 1 Figures 2 AUDIX Voice Power Initial Implementation 2 1 System 75 DEFINITY G1 Feature Access Code Form Page 2 2 12 3 ene System 75 and DEFINITY G1 Initial Implementation 3 1 System 75 DEFINITY G1 Class of Restriction Form COR 1 3 5 3 2 System 75 DEFINITY G1 Class of Restriction Form COR 8 3 6 3 3 System 75 DEFINITY G1 Class of Restriction Form COR 16 3 7 3 4 System 75 DEFINITY G1 Display Station Form Voice Power Channel 1 3 9 3 5 System 75 DEFINITY G1 Display Station Command Form for DCP Link 3 11 3 6 Hunt Group Form Page 1 3 13 About This Guide Purpose and Scope The information in this guide is intended to help the AUDIX M Voice Power System Manager the AT amp T Account Team personnel and the System 75 or DEFINITY G1 Switch Administrator plan and administer the AUDIX Voice Power system and the telephone system to work together The AT amp T AUDIX Voice Power Swit
9. Switch Interfaces System Monitor Application Package Administration AUDIX Voice Power gt Trunk Name Administration Select an application amp press the Enter key ee ee ee NENNEN ON II LI Ses 4 Move the cursor to Trunk Name Administration and press Enter The Trunk Name Administration window displays the trunk names in the order in which they were entered into AUDIX Voice Power The most recently added trunk name is always at the bottom of the list Trunk Name Administration Trunk Name amp 7 Descriptio direct dial line WATS inbound line Press ADD to add a trunk name REMOVE to remove a trunk name CANCEL to exit ELIGE a a Ge EEO CANCEL M CSS 3 18 System 75 and DEFINITY G1 Initial Implementation 5 Administer the trunks Add a trunk name by using the following steps a Press F3 ADD The Add a Trunk Name form appears Add a Trunk Name Trunk Name E E Description a Enter trunk name ELI a BS ZISZXI CED CANCEL NENNEN SSS b Enter the trunk name and description c Press F3 SAVE Thel Add a Trunk Name form closes and an Information window appears E M Trunk Name Administration gt Trunk Name Description DID direct dial line WATS WATS inbound line jo names updated Press any key to continue d Press any key to cont
10. a less reliable interface between the switch and the AUDIX Voice Power system For R1V2 systems the limitations are related to the inability of the attendant to access AUDIX Voice Power via the DCP line Music On Hold If your switch is configured for Music On Hold you must upgrade the switch to R1V3 R1VA or G1 Otherwise callers will hear and be confused by several seconds of music prior to hearing the greeting from the AUDIX Voice Power system that they were expecting Accessing the DCP Extension R1V1 Callers cannot access voice mail by calling the DCP extension The DCP interface is used only for the Call Answer Service A hunt group of one or more channels configured for the Voice Mail Service must be set up for access to voice mail This is non integrated Voice Mail Service Subscribers must enter their extension as well as their password to retrieve their messages The Class of Restriction feature of System 75 must be used to prevent subscriber access to the DCP number However subscribers must have access to the Voice Mail hunt group AUDIX Voice Power software that interfaces to System 75 R1V1 software transfers calls from the DCP line to one of its analog lines The System 75 software does not allow calls from an attendant console to be transferred Because of this an attendant cannot transfer a caller to a subscriber and wait for AUDIX Voice Power to provide Call Answer Service for the caller The attendant must either drop
11. between the switch and AUDIX Voice Power m Instructions for initial administration of both AUDIX Voice Power and the System 75 or DEFINITY G1 Communications System so that they will work together An emphasis is placed on planning before implementing Basic information is offered about connections to and administration of the switch as it is affected by the AUDIX Voice Power system The switch requires detailed installation and administrative functions in addition to those described here This guide is not intended to replace the documents that accompany the switch Assistance If you have questions or problems with AUDIX Voice Power please try to resolve them by using this guide and the other AUDIX Voice Power documents If you are still unable to resolve the problem contact your AT amp T Account Representative or AT amp T Authorized Dealer for assistance About This Manual How to Use This Guide The initial implementation of an AUDIX Voice Power system involves setting up both AUDIX Voice Power and the telephone switch Some of the AUDIX Voice Power parameters depend on how the switch is being used in support of your business Please read the entire guide before beginning any task Some of the information about switch oriented tasks may be useful in planning or implementing the AUDIX Voice Power oriented tasks This guide discusses the AUDIX Voice Power oriented tasks before it discusses the telephone system oriented tasks and consi
12. information is entered the Assign Service to Voice Channels form closes and a Command Output window appears Voice System Administration Su Configuration Management Application Package Administration gt Configuration Management gt Voice Equipment Reports Sui Command Output Assign Voice Equipment Output Assigned service info_service to channel Assigned service info_service to channel 1 Assigned service info_servi ce to channel 2 Assigned service info_servi ce to channel 3 Press CANCEL to leave this window 8 Press F6 CANCEL to close the Command Output window and return to the Voice Equipment window Overview and testing Placing All Channels In Service for Testing In the Voice Equipment window all channels should show the INSERV state If the status of any of the channels does not appear as INSERV follow these steps 1 From the Voice Equipment window press F8 CHG KEYS to display the alternate key labels 2 Press F2 CHGSTATE The Change State of Voice Equipment form appears Change State of Voice Equipment New State Equipment Equipment Number Change Immediately Voice System Administration Application Package Administ gt Configuration Management Reports Suitch Interfaces t CD STATE CHNG TIME SERUICE NAME PHONE GROUP OPTS TYPE BH 8 8 Manoos Mar 8B 03 03 02 info service Z talk IPU4 1 8 1 Manoos Mar 88 83 93 02 info service z talk IUP4 Z
13. y 6 y 14 y 22 y 30 y 38 y 46 y 54 y 7 y 15 y 23 y 31 y 39 y 47 y 55 y Figure3 1 System 75 DEFINITY G1 Class of Restriction Form COR 1 3 5 System 75 and DEFINITY G1 Initial eii jS m COR 8 Voice Mail and Call Answer channels CLASS OF RESTRICTION COR Number 8 FRL 7 APLT y Calling Party Restriction none Partitioned Group Number 1 Called Party Restriction none Service Observing n Forced Entry of Account Codes n Priority Queueing n Facility Access Trunk Test n CALLING PERMISSION Enter y to grant permission to call specified COR 0 y 8 n 16 n 24 y 32 y 40 y 48 y 9 y 17 y 25 y 33 y 41 y 49 y 10 y 18 y 26 y 34 y 42 y 50 y ll y 19 y 27 y 35 y 43 y b1 y 12 y 20 y 28 y 36 y 44 y 52 y 13 y 21 y 29 y 37 y 45 y 53 y 14 y 22 y 30 y 38 y 46 y 54 y I5 y 23 y 31 y 39 y 47 y 55 y Figure3 2 System 75 DEFINITY G1 Class of Restriction Form COR 8 System 75 and DEFINITY G1 Initial Implementation m COR 16 DCP PC PBX connection extension CLASS OF RESTRICTION COR Number 16 FRL 7 APLT y Calling Party Restriction none Partitioned Group Number 1 Called Party Restriction none Service Observing n Forced Entry of Account Codes n Priority Queueing n Facility Access Trunk Test n CALLING PERMISSION Enter y to grant permission to call specified COR 0 y 8 y 16 n 24 y 32 y 40 y 48 y 1 n 9 y 17 y 25 y 33 y 41 y 49 y 2 y 10 y 18 y 26 y 34 y 42 y 50 y 3
14. 86 WGS 16 or 20 MHz processor desktop configuration 6386E WGS 20 MHz processor floor model 6386 SX WGS 16 MHz processor small footprint desktop configuration 6386 25 WGS 25 MHz processor desktop configuration 6386E 33 WGS 33 MHz processor floor model The floppy disk drive is used for loading the system software and making backup copies of files The hard disk is used for storing data digitally encoded voice messages and system prompts The following capacities are available on hard disk Speech Disk Size Storage Hours 68 MB 4 3 80 MB 6 1 135MB 13 8 300 MB 36 1 Dual 300 MB 72 2 m Special circuit boards Integrated Voice Power IVP4 boards containing interface hardware for analog voice channels Each IVP board provides four analog voice channels A maximum of three boards 12 channels can be included in the system 1 2 Overview and esting m For integrated systems a special circuit board containing interface hardware for the telephone system is necessary This circuit board is the DCP or PC PBX board The telephone system must also have an available digital port For non integrated systems an optional tape drive maybe used m An optional AT amp T 470 471 or 570 571 printer for printing reports m Remote access is provided by an external modem The model processing speed of the computer the number of analog voice channels the size of subscriber mailboxes and the size of the hard disk co
15. Alsi bul December 1991 i AUDIX Voice Power Release 2 1 1 Switch Notes for System 75 Communications System 1991 AT amp T All Rights Reserved Printed in USA NOTICE While reasonable effort was made to ensure that the information in this document was complete at the time of printing AT amp T cannot assume responsibility for any errors Changes and or corrections to the information contained in this document may be incorporated into future issues TRADEMARK NOTICE UNIX is a registered trademark of UNIX System Laboratories Inc DEFINITY is a registered trademark of AT amp T AUDIX is a trademark of AT amp T FCC WARNING STATEMENT Federal Communications Commission FCC Rules require that you be notified of the following a This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manuals may cause interference to radio communications alt has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules which are designed to provide reasonable protection against interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the interference SECURITY AT amp T does not warrant that this produc
16. Initial Implementation Administering Hunt Groups Hunt groups should be created when more than one extension number is assigned to the same AUDIX Voice Power service This allows the subscribers to call a single number and the group extension to access the service See Figures B7 3 6 and Non Integrated Mode In the non integrated mode hunt groups should be used for all services The Call Answer hunt group number will be assigned as a coverage point in the coverage path for AUDIX Voice Power subscribers to provide the AUDIX Voice Power Call Answer Service Integrated Mode In the integrated mode hunt groups can be used for all services except Voice Mail and Call Answer Hunt groups are not used for these two services because the integration process automatically transfers calls to the Voice Mail and Call Answer analog channels The DCP Extension should be assigned as a coverage point in the coverage path for AUDIX Voice Power subscribers to provide the Call Answer Service 3 12 iSystem 75 and DEFINITY G1 Initial Implementation Creating Hunt Groups To create a hunt group use the add hunt group command and 1 Assign a group number between 1 100 2 Assign a group extension This extension must be a valid extension in the switch dial plan 3 Enter the extensions of the analog channels that you are assigning as members of the hunt group on Page 2 of the See gt NOTE When you enter the extension the name is fil
17. Initial Implementation Displaying Feature Access Codes The codes used by System 75 or DEFINITY G1 to activate deactivate the Message Waiting Lamp should be verified by logging into the switch and entering display feature access codes on the command line Page 2 of the Feature Access Code form lists the codes needed to activate deactivate the Message Waiting Lamp See Figure 2 1 The following fields in the Feature Access Code form should be compared against FORM C If in the Planning Guide to reflect the values displayed a Leave Word Calling Send a Message Use this value for the AUDIX Voice Power System Parameter Code to Light m Leave Word Calling Cancel a Message Use this value for the AUDIX Voice Power System Parameter Code to Extinguish Page2 of 3 FEATURE ACCESS CODE FAC Group Control Restrict Activation 125 Deactivation Hunt Group Busy Activation 8 Deactivation Last Number Dialed Access Code 9 Leave Word Calling Message Retrieval Lock 1 Leave Word Calling Message Retrieval Unlock 1 Leave Word Calling Send a Message 4 Leave Word Calling Cancel a Message 4 Print Messages Access Code Priority Calling Access Code Program Access Code Send All Calls Activation Deactivation SMDR Account Code Access Code Transfer Into AUDIX Trunk Answer Any Station Access Code User Control Restrict Activation Deactivation Voice Coverage Message Retrieval Access Code Voice Principal Message Retrieval
18. Path Number Linkage COVERAGE CRITERIA Station Group Status Inside Call Outside Call Active n Busy Don t Answer Number of Rings 2 SAC Go to Cover COVERAGE POINTS Point1 h7 Point3 Point2 Figure 3 8 Call Coverage Form Performing Subscriber Administration Verify the information for each subscriber on the switch who will be a subscriber on the AUDIX Voice Power using the change station command Assign each station s parameters as follows see 1 Verify that the Name field exactly matches the name recorded on FORM Djin the Planning Guide If not change FORM D 2 Enter the coverage path number which contains either the DCP extension for integrated systems or the Call Answer Hunt Group extension for non integrated systems 3 Enter 7 as the COR or whatever COR was assigned to Subscribers Integrated only See 3 15 System 75 and DEFINITY G1 Initial Implementation 4 Enter LWC Reception according to the following table Release Setting R1V1 R1V2 yes R1V3 ap spe G1 msa spe A WARNING DO NOT ASSIGN AS audix 5 Assign LWC Activation as y 6 For single line analog stations set the Message Waiting Indicator to either yes or led Page 1 of 1 STATION Extension 4488 Type 2500 Lock Messages n COR 1 Room Port A0906 Security Code COS 1 Jack Name A Subscriber Coverage Path 6 Tests y Cable FEATURE OPTIONS LWC Reception msa spe Headset n Coverage Msg Retrieval y
19. aining ii 3 1 O Audience intended AUDIX Voice Power checklist 3 4 C Call coverage paths Channel assigningservice 1 5 2 1 changingservice 2 6 Cd changing state tT 10 mapping extensions to 1 14 13 4 1 1 3 5 OG Checklist AUDIX Voice Power Class of restriction assigning 3 5 Code to Extinguish parameter Code to Light parameter Configuration Configuring DCP extensions 3 10 Connections testing 1 4 S D DCPextensions 3 10 O Displayphones 3 20 errr Ah C Documentation conventions ii Documents related v O Z O REN ee E Extensions ambiguous 1 4 8 20 0 Feature Access Code form FORM A ChannelAssignments 1T 4 FORM B Switch Interface Administration FORM C System Parameter Administration 2 13 FORM D Subscriber Administration 3 15 Forms CallCoverage 3 15 Channel Assignments 1 4 Class of Restriction 3 6 DCP Link Display Display Station 3 Feature Access Code Hunt Group 313 14 o S y Subscriber Administration 3 15 Subscriber Station 3 16 Switch Interface Administration 2 7 System Parameter Administration Function keys H Hardware configuration Hunt groups administering 3 12 Initial implementati
20. and ticle 3 At the Voice System Administration menu move the cursor to Configuration Management and press Enter The Configuration Management menu appears Configuration Management gt System Control Voice Equipment Voice System Administration Replication Package Administration gt Configuration Management Reports Switch Interfaces System Monitor Highlight an item and press ENTER NIU HU EN Y 4 Continue with Entering the Channel Assignments for Testing 1 6 Overview and vesting Entering the Channel Assignments for Testing To enter the channel assignments follow these steps 1 At the Configuration Management menu move the cursor to Voice Equipment and press Enter The Voice Equipment window appears Voice System Administration Application Package Administration gt Configuration Management Reports Switch Interfaces Configuration Management System Control Voice Equipment Voice Equipment CHN CD PT STATE STATE CHNG TIME SERVICE NAME PHONE Manoos Jul 29 14 55 35 2 talk IVP4 1 6 1 Manoos Jul 29 14 55 35 2 talk IVP4 2 2 3 Manoos Jul 29 14 55 35 2 talk IVP4 3 2 4 Manoos Jul 29 14 55 35 2 talk IVP4 2 Press F8 CHG KEYS 3 Press F3 ASSIGN The Assign Service to Voice Channels form appears Voice System Administration Application Package Administration gt Configuration Ma
21. ated system Once you have determined which kind of system you have look for the terms or in the information in this chapter as well as Chapters 2 and 3 Use only the information that applies to both systems plus the information that applies to your system only Integrated Systems In the integrated mode identification of the caller and called person is sent from the switch As a result callers do not have to enter extension numbers upon reaching the Call Answer Service and are not required to use extension numbers when logging in to AUDIX Voice Power if they are calling from their own extension Integrated mode requires a Digital Communications Protocol DCP board Overview and Testing E eee Non Integrated Systems In the non integrated mode the interface between the telephone switch and AUDIX Voice Power does not include identification of the caller or called person As a result a caller who reaches the Call Answer Service is requested to reenter the extension number of the person called because this information is not obtained from the switch Also it is always necessary to enter an extension number when logging in to AUDIX Voice Power because the extension in use is not obtained from the switch Hardware Configuration The AUDIX Voice Power hardware consists of m An AT amp T 6386 WorkGroup System WGS computer with keyboard monitor hard disk and floppy disk drive The following processors can be used 63
22. ation Package Administrati on Configuration Management Reports Suitch Interfaces System Monitor MEH HE EU Z12Zii mc a il 2 3 AUDIX Voice Power Initial M 3 Atthe Voice System Administration menu move the cursor to Configuration Management and press Enter The Configuration Management menu appears Voice System Administration Configuration Management Application Package Administration gt System Control Configuration Management Voice Equipment Reports Suitch Interfaces System Monitor Highlight an item and press ENTER NUN HE AN IU 4 At the Configuration Management menu move the cursor to Voice Eguipment and press Enter The Voice Eguipment window appears Configuration Management System Control Voice Equipment Equipment Voice System Administration Application Package Administration gt Configuration Management Reports Suitch Interfaces C D PT STATE STATE CHNG TIME SERUICE NAME PHONE OPTS B 8 8 Inserv Jul Z9 14 55 35 ul z talk IUP4 1 8 1 Inserv Jul 28 14 55 35 Z talk IUP4 i z 9 3 Inserv Jul 29 14 55 35 Z talk IUP4 i 3 4 Insery Jul 29 14 55 35 z talk IUP4 HELP GR DXXNLES Ga 5 Press F8 CHG KEYS 2 4 AUDIX Voice Power Initial Implementation Ca ee LEE 6 Press F3 ASSIGN The Assign Service to Voice Channels form appears Voice System Administration Applica
23. ch Notes for the System 75 and DEFINITY G1 Communications System contains specific instructions for the initial implementation of AUDIX Voice Power with the telephone system Initial implementation involves the following tasks Assigning AUDIX Voice Power services to channels Setting AUDIX Voice Power system parameters Each of these tasks is described in detail Special information that will be necessary or helpful for the completion of each task is also provided About This Manual This guide is divided into the following chapters m Chapter 1 Overview and Testing describes the AUDIX Voice Power hardware and software and presents procedures for testing the communication between AUDIX Voice Power and the telephone system Chapter 2 AUDIX Voice Power Initial Implementation describes the initial implementation procedures for AUDIX Voice Power discusses the features and administration of the System 75 and DEFINITY G1 Communications Systems as they relate to AUDIX Voice Power It includes instructions for programming the telephone system to operate properly with AUDIX Voice Power Intended Audience This guide is for the System Manager Switch Administrator and AT amp T Account Team personnel It provides three types of information m Testing procedures for establishing the hardware linkage between the AUDIX Voice Power system and the telephone system m Planning information about the switch features and the interaction
24. cklist When administering the switch you will perform the following tasks u Verify DCP Extension Integrated only m Administer Hunt Groups for multiple channels of the same service Services that may require hunt groups are Automated Attendant Information Service Message Drop Service Call Answer on non integrated configurations Voice Mail on non integrated configurations a Administer Call Coverage Paths aPerform Subscriber Administration a Verity Trunk Name Administration Integrated only System 75 and DEFINITY G1 Initial Implementation Assigning Class of Restrictions Integrated Only Figures 3 1 3 2 and 3 3 depict the Class of Restriction COR form To simplify the COR administration we recommend setting up the three CORs as shown in the following list but if they have already been assigned you can use any available COR m COR 1 Subscribers CLASS OF RESTRICTION COR Number 1 FRL 7 APLT y Calling Party Restriction none Partitioned Group Number 1 Called Party Restriction none Service Observing n Forced Entry of Account Codes n Priority Queueing n Facility Access Trunk Test n CALLING PERMISSION Enter y to grant permission to call specified COR 0 y 8 n 169 y 24 y 32 y 40 y 48 y 1 y 9 y 17 y 25 y 33 y 41 y 49 y 2 y 10 y 18 y 26 y 34 y 42 y 50 y 3 y 11 y 19 y 27 y 35 y 43 y 51 y 4 y 12 y 20 y 28 y 36 y 44 y 52 y 5 y 13 y 21 y 29 y 37 y 45 y 53
25. d or ranges or all 2 5 AUDIX Voice Power Initial Tune cina e 10 Press F3 SAVE The information is entered the Assign Service to Voice Channels form closes and a Command Output window appears 11 Press F6 CANCEL to close the Command Output window and return to the Voice Equipment window Usoice System Administration Application Package Administration gt Configuration Management Reports Configuration Management System Control Voice Equipment Command Output Assign Voice Equipment Output Assigned service info service to channel Assigned service info_service to channel 1 Assigned service info_service to channel Z Assigned service info_service to channel 3 Press CANCEL to leave this window 12 Reopen the Assign Service to Voice Channels form by pressing F8 CHG KEYS and then pressing F3 ASSIGN and repeat Steps 7 through 11 until services have been assigned to all voice channels 13 Press F6 CANCEL repeatedly to return to the Voice System Administration menu Changing Service Assignments To change service assignments use the above procedure The new assignments will replace the old assignments To unassign a channel press F8 CHG KEYS and then press F4 UNASSIGN The Unassign Service From Voice Channel form appears Enter the channel number s to be unassigned and press F3 SAVE Channelsshould not beleftunassi
26. derations As you use this document you will see references to AUDIX Voice Power forms Blank AUDIX Voice Power forms that can be torn out on perforations and reproduced are provided in the AT amp T AUDIX Voice Power Planning Guide and Forms Conventions Used in this Guide The following conventions are used in this guide a Commands and text you should type appear in this style of type m Values instructions and prompts that appear on the screen are shown in this style of type Key names that are always located on the keyboard in the same place appear in round cornered boxes as in Enter w Touch Tone keys on the telephone set keypad are enclosed in squares such as 3 and wm Aplus sign is used to indicate an operation in which one key is held down while another is pressed For example Ctrl Alt Del indicates that the Ctrl key should be held down while the Alt and Del keys are pressed m AUDIX Voice Power function keys keys that start with an F followed by a number appear in boxes with the current meaning following in parentheses such as F3 SAVE The current meanings of the function keys are shown by labels at the bottom of the screen On the actual screen one of two sets of labels will appear The first label is the meaning of the function key when the screen first appears These meanings have been selected to be the most useful for that screen The second set of labels appears afte
27. ess to voice mail This is non integrated Voice Mail Attendants must enter their extension as well as their password to retrieve their messages The Class of Restriction feature of the System 75 must be used to prevent attendant access to the DCP number However attendants must have access to the Voice Mail hunt group Attendants may access their messages via the attendant ca service by pressing 7 This would mean that only one additional set of channels is needed by attendants to access messages Stations Supported R1V1 The R1V1 release of the System 75 software does not support the PC type of digital station that is specified in the documentation Only two choices are provided 7405D and 7403D Neither of these types provides as reliable an interlace as the PC type This results in a significant number of calls that must be handled by an attendant since AUDIX Voice Power sometimes receives unusable information from the switch The rate at which this occurs can be monitored via the Bad Switch Info category of the Phone Line Usage Report Upgrade Installation If you are upgrading the version of the switch being used and have an integrated system the switch integration software must be reloaded Refer to Chapter 3 in the AT amp T AUDIX Voice Power Installation and Maintenance Guide for the procedures to install the switch integration software 3 3 System 75 and DEFINITY G1 Initial Implementation AUDIX Voice Power Che
28. ged so that they cannot call the Voice Mail Call Answer channels directly Integrated only Verifying Analog Charnel Administration Verify the following fields for each AUDIX Voice Power extension on POMA using the display station command on the switch See m Type m Name mL WC Activation mL WC Reception m Call Waiting Indication m Att Call Waiting Indication m COR Integrated only System 75 and DEFINITY G1 Initial Implementation E STATION Extension 25001 Type 2500 Lock Messages n COR 8 Room Port A0402 Security Code COS 1 Jack Name call answer Coverage Path Tests n Cable FEATURE OPTIONS LWC Reception ap spe Headset n Coverage Msg Retrieval y LWC Activation y Auto Answer n Data Restriction n Redirect Notification y Call Waiting Indication n Off Premise Station n Att Call Waiting Indication n Distinctive Audible Alert y Switchhook Flash y Message Waiting Indicator ABBREVIATED DIALING List1 List2 HOT LINE DESTINATION Abbreviated Dialing List Number From above 1 2 or 3 Dial Code Figure 3 4 System 75 DEFINITY G1 Display Station Form Voice Power Channel 1 If any discrepancies are found use the change station command and the following procedure to make the appropriate changes 1 Enter the extension Enter Type as 2500 Enter Name as Get Voice Mail This is only necessary for Channel 0 Enter COR Integrated only gt NOTE The recommended Voice Mail Call A
29. gned In most cases an unassigned channel results in loss of system capacity Also a call to an unassigned channel will result in an Event Log error message 2 6 AUDIX Voice Power Initial Implementation Switch Interface Administration Parameters Some specific parameters are necessary to tell AUDIX Voice Power how to communicate with the telephone switch For convenience these parameters are collected on FORM Blin the Planning Guide A sample is explained below FORM B Switch Interface Administration Switchhook Flash Duration Wink Disconnect Interval Signaling Type The contents of each field should be m Switchhook Flash Duration specifies the on hook duration in milliseconds that the switch recognizes as a transfer request The range is 300 to 1550 milliseconds The default is 600 milliseconds m Wink Disconnect Interval specifies the on hook duration in milliseconds that the switch recognizes as a disconnect request The range is 300 to 800 milliseconds The default is 300 milliseconds m Signaling Type specifies whether Touch Tone TT or dial pulse DP signaling is used The default is TT Changing Switch Interface Parameters The switch interface parameters should not be changed from the values specified above If for some reason they must be changed enter the default values shown above The new values will replace the old values 2 7 AUDIX Voice Power Initial Implementation u ee You should not need
30. ice Channel Monitor Calls Voice Service Caller Dialed Channel Today Service Status Input Digits Dn Hook On Hook n Hook MOn Hook 2 Dial an extension connected to one of the AUDIX Voice Power analog channels You hear the default Information Announcement greeting The status of the extension changes from On Hook to Talking 3 Watch the Voice Channel Monitor window to see which channel answers the call 4 Verify that the extension you dialed corresponds to the channel that answered If a different channel answered record the change on FORM A in the Planning Guide 5 Repeat Steps 2 through 4 until all extensions have been verified If the extension assignments do not match those already recorded on FORM Alin the Planning Guide you may either change the connections between the IVP4 boards and the wall outlet jacks or you may notify the Switch Administrator of the changed assignments The optimum course of action depends on whether the Switch Administrator has already made use of the extension assignments for the rest of the administration that must be done on the switch side Overview and Testin Mapping the Phone Extensions to Channels Integrated Only For the System 75 or DEFINITY G1 integrated systems only the phone extensions must be mapped to the channels The testing you performed previously has determined this mapping and the mapping has been entered on FORM Ajin the P
31. ice Power Initial Implementation Verifying System Parameters After the first two groups of system parameters Voice Mail and Automated Attendant parameters have been determined and entered on FORM C review them Then add the Message Waiting Lamp parameters to the third section of FORM Clin the Planning Guide and enter the parameters into the AUDIX Voice Power system You will need two pieces of information m whether or not the message waiting lamps are to be used m the System 75 or DEFINITY G1 message waiting lamp codes if they have been changed from the default Verifying Message Waiting Lamp Parameters Message Waiting Lamp parameters affect only the operation of message waiting lamps The following parameters are available m Codeto Light specifies the internal code that AUDIX Voice Power sends to the switch to light the message waiting lamp Enter the value found on the Feature Access Code formjor leave the field blank if message waiting lamps will not be used m Code to Extinguish specifies the internal code that AUDIX Voice Power sends to the switch to extinguish the message waiting lamp Enter the value found on the Feature Access Code form or leave the field blank if message waiting lamps will not be used m Refresh indicates whether you wish to have message waiting lamps refreshed at predetermined intervals Enter y if message waiting lamps are used or n if message waiting lamps will not be used 2 11 AUDIX Voice Power
32. inue 3 19 System 75 and DEFINITY G1 Initial Implementation Remove a trunk name by using the following steps a Move the cursor to the trunk name to be removed b Press F2 REMOVE The Add a Trunk Name form closes and an Information window appears Trunk Name Administration N Description direct dial line WATS inbound line Information Trunk names updated j Press any key to continue M C Press any key to continue Handling Ambiguous Extensions An ambiguous extension must not be used for the DCP or for any of the channels assigned to AUDIX Voice Power An ambiguous extension is one that starts with a digit that could be part of a longer extension under the switch dial plan Handling Display Phones On display phones the message waiting lamp maybe shown as a call from the extension assigned to channel 0 Attempting to return a call to this extension will be blocked because of the Class of Restriction If you have display phones on System 75 DEFINITY G1 assign the name Get Voice Mail to the extension assigned to channel 0 3 20 Index A I A Accessing Configuration Management menu Adding trunk names 3 19 Administration andlogchannel 3 8 Cd callcoverage 3 14 hunt groups message waiting lamp parameters 2 11 subscribers trunks 3 37 O o Ambiguous extensions Analog channel Si cr o orl 38 Assigning class of restriction 3 5 Assistance obt
33. it is recommended that you select an obscure extension that will not be needed in the future but which is a valid number in the dial plan 3 10 System 75 and DEFINITY G1 Initial Implementation Tea a Page 1 of 4 STATION Extension 5120 Type PC Set 7404D Lock Messages n Port B0403 Security Code COS 1 Jack Name Data Link DCP Coverage Path Cabie FEATURE OPTIONS LWC Reception msa spe Headset n Coverage Msg Retrieval y LWC Activation y Auto Answer n Data Restriction n Redirect Modification y idle Appearance Performance n PCOL TRG Cail alerting n Data Module y Display Module y STATION Page 2 of 4 FEATURE BUTTON ASSIGNMENTS i T3 Restrict Last Appearance y ABBREVIATED DIALING Listi OPNDARUN BUTTON ASSIGNMENTS 1 call appr 6 call appr 2 call appr 7 call appr I 7 3 call appr 8 call appr age 3of4 4 cali appr 9 call appr STATION 5 call appr caii appr DISPLAY BUTTON ASSIGNMENTS STATION Page 4 of 4 DATA MODULE Data Extension 20001 Name dm tor pc pox COR 16 COS 1 ABBREVIATED DIALING List1 HOT LINE DESTINATION Abbreviated Dialing Dial Code From above list ASSIGNED MEMBERS Stations with a data extension button for this data module Ex Name Ext Name Figure 3 5 System 75 DEFINITY G1 Display Station Command Form for DCP Link 3 11 System 75 and DEFINITY G1
34. lanning Guide To enter this mapping into the AUDIX Voice Power system follow these steps 1 At the Voice System Administration menu move the cursor to Configuration Management and press Enter The Configuration Management menu appears Voice System Administration Configuration Management Application Package Administration gt System Control Configuration Management Voice Equipment Reports Switch Interfaces System Monitor Highlight an item and press ENTER a a UU Overview and Testing 2 At the Configuration Management menu move the cursor to Voice Equipment and press Enter The Voice Equipment window appears Voice System Administration Application Package Administration gt Configuration Management Reports Suitch Interfaces Configuration Management System Control gt Uoice Equipment Voice Equipment i CD PT STATE STATE CHNG TIME SERVICE NAME PHONE GROUP OPTS i B B B inserv Mar 10 16 12 35 info_service z talk IUP4 1 8 1 inserv Mar 18 16 12 35 info service z talk IUP4 2 8 3 inseru Mar 18 16 12 35 info service Z talk IUP4 3 8 4 inseru Mar 10 16 12 35 info service 2 talk IUP4 MO GUS EE AR EU Er 3 At the Voice Equipment window press F8 CHG KEYS 4 Press F3 ASSIGN The Assign form appears Voice System Administration Application Package Administration gt Configuration Management Reports Sui
35. led in automatically Page 1 of 5 HUNT GROUP Group Number 1 Group Extension 30000 Group Type ucd Group Name auto attendant Coverage Path COR 1 Security Code Message Center none ACD n Queue y Night Service Destination Queue Length 2 Calls Warning Threshold Calls Warning Port Time Warning Threshold Time Warning Port First Announcement Extension Announcement Delay sec Figure 3 6 Hunt Group Form Page 1 3 13 System 75 and DEFINITY G1 Initial Implementation Page 2 of 5 HUNT GROUP Group Number 1 Group Extension 30000 Group Type ucd GROUP MEMBER ASSIGNMENTS Ext Name Ext Name 1 25000 auto attendant 2 25002 auto attendant Figure 3 7 Hunt Group Form Page 2 Administering Call Coverage AUDIX Voice Power can be administered as the first second or third point of call coverage See Figure 3 8 In the non integrated mode the Call Answer hunt group number should be used as the coverage point In the integrated mode the DCP extension number should be used as the coverage point Creating Coverage Paths Use the add coverage path command Inside and outside calls should be administered identically Typically the number of rings assigned should be between 2 and 4 System 75 and DEFINITY G1 Initial Implementation 7 T I AYK Changing Coverage Paths Use the change coverage path command to make the appropriate changes COVERAGE PATH Page 1 of 1 Coverage Path Number 6 Next
36. nagement Reports Switch Interfaces Assign Service To Voice Channels Service Channels Voice Equipment CHN CD PT STATE STATE CHNG TIME SERVICE NAME PHONE GROUP OPTS TYPE Manoos Mar 08 09 03 02 2 talk IVP4 1 1 Manoos Mar 08 09 03 02 2 talk IVP4 2 3 Manoos Mar 08 09 03 02 2 talk IVP4 3 4 Manoos Mar 08 09 03 02 2 talk IVP4 Enter an existing service name LESSE 1 7 Overview and Testing 1 8 4 Move the cursor to the Service field 5 Press F2 CHOICES The Service Choices window appears Assign Service TM Service Choices Service auto attend Channels call ansuer info service message drop voice mail Uoice System fidministration Application Package Administration gt Configuration Management Reports Switch Interfaces Uoice Equipment CHN CD PT STATE STATE CHNG TITLE SERVICE NAME PHONE GROUP OPTS g Manoos Mar 8 09 03 02 2 talk IVP4 1 g 1 Manoos Mar 8 09 03 02 2 talk IVP4 2 g 3 Manoos Mar 28 09 03 02 2 talk IVP4 3 6 4 Manoos Mar 08 09 03 02 2 talk IVP4 Highlight an item and press ENTER NENNEN ee E cn 6 Move the cursor to info_service and press Enter The service is filled in The Service Choices window closes Overview and Testin Dae oe 2 1 7 Move the cursor to the Channels field Type a11 and press F3 SAVE The
37. nswer COR is 8 or whatever COR was assigned in the previous section For all other services the recommended COR is 1 B9 KN 5 Enter LWC Activation as yes 3 9 System 75 and DEFINITY G1 Initial Implementation 6 Enter LWC Reception according to the following table Release Setting R1V1 y R1V2 yes R1V3 ap spe G1 msa spe 7 Enter Call Waiting Indication as n 8 Enter Att Call Waiting Indication as n Leave the remaining fields at default values Repeat this procedure for each extension assigned to an AUDIX Voice Power analog channel Configuring DCP Extensions Integrated Only To integrate the switch to AUDIX Voice Power a digital station must be configured See Figure 3 5 Use the following procedure and the appropriate station command add station Of change station to configure the DCP extension 1 Enter Type as Pc gt NOTE If your switch is a R1V1 software vintage the station type should be assigned as a 7405D set 2 Enter Set as 7404D 3 Enter COR as 16 or whatever COR was assigned to the DCP connection extension See 4 SetRestrict Last Appearance to y 5 Set all ten button assignments to call appr 6 Enter normal for Button 1 under DISPLAY BUTTON ASSIGNMENTS Page 3 or FEATURE BUTTON ASSIGNMENTS Page 2 7 SetData Module toy This data module is actually a dummy extension that will not be used for AUDIX Voice Power When assigning this extension
38. ntrol the maximum practical number of users of the system A fully configured system can accommodate a maximum of 300 subscribers with private mailboxes The maximum size of each subscriber s mailbox can be specified by the System Manager to hold from 1 minute up to 99 minutes of voice messages Software Configuration The software configuration has several major components amp UNIX Operating System The UNIX Operating System provides multitasking file access external communication and interprocess communication facilities to the applica tion software it includes the Framed Access Command Environment FACE FACE allows system administration to be done by selecting choices from menus and filling in blanks on forms a Integrated Voice Power System Software The Integrated Voice Power System Software provides software for communications with the analog voice channels on the IVP4 circuit boards m AUDIX Voice Power Application Software The AUDIX Voice Power Application Software is the application package that provides the AUDIX Voice Power services m Switch Integration Software The Switch Integration Software provides software for communication of caller identification and call type from the switch to AUDIX Voice Power This software is not provided for non integrated operation Overview and Testing A IIIC Testing Extensions and Connections The Switch Administrator now needs to assign analog lines and extension
39. o the Type of signaling field 6 Press F2 CHOICES to bring up the Choices Type of Signaling window Voice System Administration Suitch Interface Administration Application Package Administration AT amp T System Z5 RUP Configuration Management Switch Hook Flash Duration 688 Reports Choices ov eMC PEE Ct Interval 300 SDP Dial Pulse TT Touch Tone gt Suitch Interfaces f Signaling TT Dial Tone Training System Monitor eech Volume 4888 eech Volume 1888 Highlight the type of signaling you want to diagnose and press Enter E O ee SN EW ee P lll 2 9 AUDIX Voice Power Initial Ine ciu an ier 7 Move the cursor to the type of signaling specified on FORM Bjand press Enter 8 Press F3 SAVE The Switch Interface Administration form closes and a message appears asking the user to stop the system for the changes to take effect Voice System Administration Application Package Administration Configuration Management Reports gt Suitch Interfaces System Monitor Information In order for the Suitch Interface Parameters to be effective execute Stop Voice System Press Enter to continue 9 Press Enter to return to the Voice System Administration menu Follow the procedures in the AT amp T AUDIX Voice Power System Manager s Guide for stopping and starting AUDIX Voice Power 2 10 AUDIX Vo
40. on 2 1 Integrated mode administering hunt groups 3 12 Integrated system IN 1 Index Mapping extensions to channels Message Waiting Lamp display phone parameters Non integrated mode administering hunt groups 3 12 Non integrated system 0 Obtainingassistance i B 1 NEN 3 n P Parameters code to extinguish 2 11 2 12 code tolight 2 11 J2 12 message waiting lamp signdingtype 2 7 switch interface 2 7 y switchhook flash duration 2 7 Ood sysiem 2 11 0 7 wink disconnect interval WEE R Refresh parameter Removingtrunknames 3 20 IN 2 S Signaling Type parameter 2 7 1 Software versions 3 1 O Software configuration Subscriber administration Subscriber Administration form Switch interface parameters 2 7 entering Switchhook Flash Duration parameter System Parameter Administration form System parameters 2 11 Cd Testing connections 1 4 1 Touch Tone keys representation ji Trunk administration 3 17 Trunk names addng 3 19 1 removing 3 20 E U Upgrade instalaion 3 3 E ______ T V Verifying extensions 1 13 SS 3 wo Wink Disconnect Interval parameter 2 7 i
41. r F8 CHG KEYS has been pressed Pressing F8 CHG KEYS again restores the first set of labels About This Manual A typical AUDIX Voice Power screen might be CERE CC Rc c C C NR M LLL i Voice System Administration Application Package Administration Configuration Management Reports Switch Interfaces System Monitor BEU IN NEN UU Information Conventions The following conventions are used in this guide to describe the different types of data that appear on your screen Menus A menu is a list of options usually numbered in seguential order which appears on your screen or is spoken By selecting an option you can access a submenu or a form Forms Forms which appear on your screen are similar to the paper forms Forms appear when you enter or edit data for the database They contain information that you can change and blanks for you to provide new information Fields The areas in a form where you change or provide information Choice List In some forms in addition to the cursor highlighting a field a list of logical choices appears on the screen for that field This list may show previously entered data or the default values for the field Window A box of text that appears on the screen for informational purposes A typical information window will instruct you to perform a certain action such as Press any Key to Continue Nodata is entered in a window About This Manual Related Documents
42. rmation Information Information If there are not enough channels to dedicate some to Voice Mail the available channels can be divided between Call Answer and Automated Attendant 2 1 AUDIX Voice Power Initial Implementation Non Integrated Systems Table 2 2 shows what service a call receives depending on what service is assigned for non integrated systems Table 2 2 Actual Service Provided on Non Integrated Systems Assigned Service Actual Service Auto Attendant Auto Attendant Call Answer Call Answer Voice Mail Voice Mail Message Drop Message Drop Information Information Subscribers can reach Voice Mail from either Call Answer or Automated Attendant by dialing R 2 2 AUDIX Voice Power Initial Implementation Entering Service Assignments Using the information in Table 2 1 or Table 2 2 make any necessary adjustments FORM A A to in the Planning Guide gt NOTE For Message Waiting Lamps to work Channel 0 must be assigned Call Answer Voice Mail or Automated Attendant Call Answer is recommended When FORM A is complete and has been reviewed enter the service assignment information into AUDIX Voice Power To enter this information follow these steps 1 Log into the system as audix The User Login menu appears 2 At the User Login menu move the cursor to voice System Administration and press Enter The Voice System Administration menu appears Voice System Administration Applic
43. rt Diag TR 8 Searching for dial tones Diag TR B Dial Tone Found port 8 Diag TR B Dial Tone Found port 1 Diag TR Dial Tone Found port 3 4 3 B Diag TR B Dial Tone Found port Diag TR B Board Dial Tone Set to Diag B Passed bm a a a al a a a 1 11 Overview and Testing 7 Press F6 CANCEL to continue The Voice Equipment window reappears Voice System Administration Application Package Administration gt Configuration Management Reports Suitch Interfaces Configuration Management System Control Voice Equipment Voice Equipment PT STATE STATE CHNG TIME SERUICE NRME PHONE GROUP OPTS TYPE a inserv Mar 10 16 12 35 info service talk IUP4 1 inserv Mar 18 15 12 35 info service talk IUP4 3 inserv Mar 18 16 12 35 info service talk IUP4 4 a inseru Mar 10 16 12 35 info_service talk IUP4 NNNN 8 Verify that all channels now show the INSERV state f any channel shows the FOOS Facility Out Of Service state verify that each of the analog ports is connected 9 Press F6 CANCEL twice to return to the Voice System Administration menu 1 12 Overview and Testing Verifying Extensions To verify the extensions assigned to AUDIX Voice Power channels follow these steps 1 At the Voice System Administration menu select System Monitor and press Enter The Voice Channel Monitor window appears Vo
44. s for each AUDIX Voice Power channel Service Technicians should then run the lines and perform ring through tests to determine that all lines are working This procedure verifies that connections can be established over each circuit Before proceeding record the extension numbers that the Switch Administrator has assigned to each channel on FORM Alin the Planning Guide A sample is shown below A WARNING Do not use an ambiguous extension for the DCP board or for any of the channels assigned to AUDIX Voice Power An ambiguous extension is one that is shorter than the maximum length and also starts with a digit that could be part of a longer extension under the switch dial plan FORM A Channel Assignments Channel Extension po 2 NENNEN Oo 4 o O SS SS NENNEN EE i NENNEN T o 1 4 Overiew and Mus Assigning Information Service for Testing For testing purposes assign the Information Service to all channels Reaching the Configuration Management Menu To reach the Configuration Management menu follow these steps 1 Log into the system as audix The User Login menu appears 2 At the User Login menu move the cursor to voice System Administration and press Enter The Voice System Administration menu appears Voice lt System Administration Application Package Administration Configuration Management Reports Suitch Interfaces System Monitor BELI HE a ZI nml 1 5 Overview
45. t will prevent and AT amp T will not be responsible for unauthorized use or charges for such use of common carrier telecommunication services or facilities accessed through or connected to this product The customer has the responsibility for administering this product to prevent such unauthorized use Therefore it is necessary that the person to whom the customer assigns this responsibility read all documents associated with this product and understand the product features that enable the administrator to reduce exposure to unauthorized use ORDERING INFORMATION To order copies of this manual Contact Your AT amp T Account Team or AT amp T Authorized Dealer or Call AT amp T at 1 800 432 6600 or Write AT amp T Customer Information Center P O Box 19901 Indianapolis Indiana 46219 Order Document No 585 310 010 A rll V Contents N About This Guide i Purpose and Scope i i i i Information Conventions V Related Documents Integrated Systems i 1 1 14 1 1 i 1 4 i i i 1 5 1 5 1 Overview and Testing Testing Extensions and Connections Assigning Information Service for Testing Reaching the Configuration Management Menu Entering the Channel Assignments for Testing 1 7 Placing All Channels In Service for Testing 1 10 Verifying Extensions 1 13 Mapping the Phone Extensions to Channels Integrated Only 1 14 C 2 AUDIX Voice Power Initial Implementation 2 1 Assigning
46. tch Interfaces Channels to Groups gt Channels to PBX Extensions Services to Channels Voice Equipment CHN CD PT STATE STATE CHNG TIME SERUICE NAME PHONE GROUP OPTS TYPE B Inserv Mar 08 89 83 02 info service talk IUP4 1 Inserv Mar 8B 83 03 02 info_service talk IUP4 3 Inserv Mar B8 83 03 02 info service talk IUP4 4 9 ge g a Inseru Mar B8 89 03 02 info service talk IUP4 NNNN 1 2 a Enter an existing service name Overview and Testing 5 At the Assign form move the cursor to Channel to PBX Extension and press Enter The Channel to PBX Extension form appears Application Pack PBX Extension Syst Channels to Groups Configuration Ma Channel Uoic gt Channel to PBX Extension Reports Services to Channels Suitch Interfaces Voice Equipment 8 8 Inservu Jul ZS 14 55 35 Z talk IUP4 1 8 1 Inserv Jul 29 14 55 35 z talk IUP4 Zz 8 3 Inseru Jul Z9 14 55 35 o gt z talk IUP4 3 B 4 Inserv Jul 29 14 55 35 zZ talk IUP4 Enter phone number up to 7 digits 6 Enter the extension number and press Enter The cursor moves to the Channel field 7 Enter the channel number and press Enter 1 16 Overview and Testing 8 Press F3 SAVE The information is entered and an Information window appears Application Pack PBX Extension Configuration Ma Channel Reports Switch Interfaces TTT e
47. the call after the transfer is performed or return to the caller when the ringing stops In addition if the attendant wants to leave a message for a subscriber he or she must call a separate group of one or more channels configured for the special service attendant ca which provides non integrated Call Answer Service The attendant must enter the extension of the person receiving the message System 75 and DEFINITY G1 Initial Implementation Accessing the DCP Extension R1V2 AUDIX Voice Power software that interfaces to System 75 R1V2 software transfers calls from the DCP line to one of its analog lines The System 75 software does not allow calls from an attendant console to be transferred Because of this an attendant cannot transfer a caller to a subscriber and wait for AUDIX Voice Power to provide Call Answer Service for the caller The attendant must either drop the call after the transfer is performed or return to the caller when the ringing stops In addition if the attendant wants to leave a message for a subscriber he or she must call a separate group of one or more channels configured for the special service attendant ca which provides non integrated Call Answer Service The attendant must enter the extension of the person receiving the message Also attendants cannot access the Voice Mail Service by calling the DCP number A hunt group of one or more channels configured for voice mail must be set up to allow attendants acc
48. tion Package Administration Configuration Management Reports Suitch Interfaces Assign Service To Voice Channels Service Channels Voice Equipment PT STATE STATE CHNG TIME SERUICE NAME PHONE GROUP OPTS TYPE Inserv Mar 68 83 83 92 talk IUP4 1 Inserv Mar 88 89 03 82 talk IUP4 3 Inserv Mar 08 89 83 92 talk IUP4 4 Inserv Mar 0B 09 03 02 talk IUP4 NNNN Enter an existing service name 7 Atthe Service field press F2 CHOICES The Service Choices window appears Voice System Administration Application Package Administration Configuration Management Reports Suitch Interfaces Assign Service Th Service Choices Service i Channels call ansuer info service message drop voice mail Voice Equipment D PT STATE STATE CHNG TIME SERUICE NAME PHONE GROUP OPTS C 8 8 Inserv Mar 88 89 83 82 Z talk IUP4 8 1 Inserv Mar 8B 89 83 82 e z talk IUP4 8 3 Inseru Mar 88 89 03 02 z talk IUPA 8 4 Inseru Mar 88 83 83 02 Z talk IUP4 Highlight an item and press ENTER NENNEN U a ee NENNEN DOS NW ee 8 Move the cursor to the desired service and press Enter The service is filled in and the Service Choices window closes 9 Move the cursor to the Channels field Enter a channel number from 0 to 11 a range of channel numbers with the starting and ending channel numbers separated by a dash or a list of channel numbers separated by commas an
49. to change any of the switch interface parameters However if you need to change any of these parameters follow these steps 1 Log into the system as audix The User Login menu appears 2 At the User Login menu move the cursor to voice System Administration and press Enter The Voice System Administration menu appears Voice System Administration Application Package Administration Configuration Management Reports Suitch Interfaces System Monitor EO HE GO 2 8 AUDIX Voice Power Initial Implementation YET E FE cc 7 7 7 7 7 7 0077707007070 0 0 0 MM 3 Atthe Voice System Administration menu move the cursor to Switch Interfaces and press Enter The Switch Interface Administration form appears Suitch Interface Administration AT amp T System 75 RUP Suitch Hook Flash Duration Wink Disconnect Interval Type of Signaling Incoming Speech Volume Outgoing Speech Volume Voice System Administration Application Package Administration Configuration Management Reports gt Suitch Interfaces System Monitor Dial Tone Training Enter a flash duration between 308 and 1550 milliseconds 4 Move the cursor to the Switch Hook Flash Duration field enter the number from FORM B and press Enter The cursor moves to the Wink Disconnect Interval field 5 Enter the number from FORM B and press Enter The cursor moves t
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