American Power Conversion RS 500 User's Manual
Contents
1. USA Canada 1 800 800 4272 Mexico 292 0253 292 0255 Brazil 0800 12 72 1 Worldwide 1 401 789 5735 Internet http www ape com Technical Support http www ape com support Copyright 2004 American Power Conversion All rights reserved2. The standard warranty is two 2 years from the date of purchase APC s standard procedure is to replace the original unit with a factory reconditioned unit Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative APC will ship the replacement unit once the defective unit has been received by the repair department or cross ship upon the receipt of a valid credit card number The customer pays for shipping the unit to APC APC pays ground freight transportation costs to ship the replacement to the customer APC Contact Information EMI Classification FCC DOC Class B Certified On Battery Run Time 20 Minutes typical desktop computer and 15 inch 38 1 cm monitor FCC Notice FCC Part 68 FCC Part 15 Class B Notice This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment complies with Part 68 of the FCC rules on the bottom of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company
3. Check the Building Wiring Fault Indicator If the red Building Wiring Fault indicator on the rear panel of the Back UPS is lit one of the following conditions exists Open or high resistance ground e Hot or neutral polarity reversed Overloaded neutral circuit A lit indicator means that a potential shock hazard exists Improper building wiring should be corrected by a qualified electrician Do not use the Back UPS until the condition that caused the fault is corrected Note Improper building wiring will not prevent the Back UPS from operating but it will limit its protection capability It may also result in equipment damage that is not covered by the APC Equipment Protection Policy Connect the Battery In compliance with Department of Transportation DOT regulations the Back UPS is shipped with the internal red battery wire disconnected The Back UPS will not operate until the internal red wire is con nected to the battery Once connected allow the Back UPS to charge for a full eight hours prior to use Note Small sparks may occur during battery connection This is normal b Pull the battery about half way out as shown c Connect the red battery wire to the positive battery terminal d Push the battery into the battery compartment and re install the cover as shown Placement Power Avoid placing the Back UPS in e Direct sunlight e Excessive heat e Excessive humidity or in contact with fluid
4. proceed as 1 Plug the Back UPS into the utility power source The Back UPS will be in a Standby Mode no indicators lit 2 Press the front panel pushbutton fully inward for 10 seconds All indicators on the Back UPS will flash to acknowledge going into Programming Mode 3 The Back UPS will then indicate its current Sensitivity Setting as shown in the Input Voltage Connect the Phone Line to Surge Protection The telephone ports provide lightning surge pro tection for any device connected to the telephone line computer modem fax or telephone The telephone ports are compatible with Home Phone line Networking Alliance HPNA and Digital Suscriber Line DSL standards as well as all modem data rates Connect as shown Wall Outlet Modem Phone Fax Use When Range for utility operation 1 Low 78 150 Vac Input voltage is extremely low yellow or high Not recommended for computer loads 2 Medium 83 147 Vac Back UPS frequently goes On Battery yellow and factory default red 2 Follow the il 3 d High a on screen ye a gj instructions and red On Battery yellow is lit whenever the bat tery of the Back UPS is powering equipment con nected to the Battery Backup Outlets _ a Four Beeps Every 30 Seconds this alarm is sounded whenever the Back UPS i
5. indicators are flashing Back UPS failure Call APC for service Replace Battery indicator lit and an alarm sounds when the Back UPS is turned on Internal battery not connected Check the battery connections Consult Connect the Battery under Installation on the front page of this document It shows how to access the battery and connect the wires Specifications Input Voltage on line 78 150 Vac Frequency Limits on line 47 63 Hz autosensing On Battery Waveshape Stepped Sine Wave Maximum Load 500 VA 300 W Typical Recharge Time 8 Hours Operating Temperature 32 to 104 F 0 to 40 C Storage Temperature 23 to 113 F 5 to 45 C Operating and Storage 0 to 95 non condensing Relative Humidity Size H x W x D 6 5x 3 6 x 11 2 inches 16 5 x 9 2 x 28 5 cm Weight 500 VA 13 8 Ib 6 3 kg Shipping Weight 500 VA 15 3 lb 7 0 kg Back UPS Storage Before storing charge the Back UPS for at least eight hours Store the Back UPS covered and upright in a cool dry location During storage recharge the battery in accordance with the following table Storage Temperature 23 to 86 F 5 to 30 C 86 to 113 F 30 to 45 C Every 3 months Recharge Frequency Charging Duration Every 6 months 8 hours 8 hours Please contact APC Technical Support to troubleshoot the unit before returning it to APC O
6. l sparks at the battery terminals are normal during connection 10 Carefully insert the battery fully into the Back UPS 11 Slide the battery compartment cover back into place 12 The Replace Battery indicator will shut off within the 14 day self test interval or when the Back UPS is switched On The old battery must be recycled Deliver the battery to an appropriate recycling facility or return it to APC in the packing carton that came with the new battery Additional recycling information is provided with the new battery Service If the Back UPS arrived damaged notify the carrier If the Back UPS requires service do not return it to the dealer The following steps should be taken Consult the Troubleshooting section to eliminate common problems 2 Verify that the circuit breaker is not tripped A tripped circuit breaker is the most common Back UPS problem 3 Ifthe problem persists consult APC On line Technical Support or call APC Technical Support see below e When calling APC Technical Support have the Back UPS model number serial number and date of purchase available Be prepared to troubleshoot the problem over the phone with an APC Tech nical Support representative If this is not successful APC will issue a Return Merchandise Autho rization RMA number and a shipping address e A Back UPS under warranty will be repaired at no cost The standard warranty is two 2 years from the date of purchase APC s sta
7. ndard procedure will be to replace the original unit with a fac tory reconditioned unit APC will ship the replacement unit once the defective unit has been received by the repair department or cross ship upon the receipt of a valid credit card number The customer pays for shipping the unit to APC APC pays ground freight transportation costs to ship the replacement to the customer e Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative e Ifthe warranty has expired there is a repair charge For return Disconnect the red battery terminal wire from the Back UPS battery see Connect the Battery instructions and graphics on the front of this document Department of Transportation DOT reg ulations require that the battery wire be disconnected before shipping the Back UPS to APC e Pack the Back UPS in its original packaging If the original container is not available contact APC Technical Support to obtain a new set Pack the Back UPS properly to avoid damage in transit e Never use styrofoam beads for packaging Damage sustained in transit is not covered under the warranty insuring the package for full value is recommended e Write the RMA number on the outside of the package e Return the Back UPS to APC by insured prepaid carrier to the address provided by APC Techni cal Support Warranty
8. nnected equipment such as printers and plug them into Surge Only outlets Note Devices that have motors or dimmer switches laser printers heaters fans lamps and vacuum cleaners for example should not be connected to the Battery Backup outlets Back UPS battery is weak due to recent outage and has not had time to recharge Charge the battery The battery charges whenever the Back UPS is connected to a wall outlet Typically eight hours of charging time are needed to fully charge the battery from total discharge Back UPS run time is reduced until the battery is fully charged Battery requires replacement Replace battery see Order Replacement Battery Batteries typically last 3 6 years shorter if subjected to frequent power outages or ele vated temperatures A red indicator is lit Battery is not connected properly Check the battery connections Consult Connect the Battery under Installation on the front page of this document It shows how to access the battery and connect the wires The Overload indicator is lit if equipment connected to the Battery Backup outlets is drawing more power than the Back UPS can pro vide Move one or more equipment power plugs to the Surge Only outlets Battery requires replacement The battery should be replaced within two weeks see Order Replacement Battery Failure to replace the battery will result in reduced run time during a power outage Red
9. on and reconnect the equipment one at a time If the circuit breaker trips again it is likely that one of the connected devices is causing the overload Very low or no utility voltage Check the wall outlet that supplies power to gt the Back UPS using a table lamp If the lamp bulb is very dim have the utility voltage checked by a qualified electrician 8 Back UPS does not power computer monitor external drive during an outage Internal battery is not connected Check the battery connections See Connect the Battery under Installation on the front page of this document Computer monitor or external disk CD ROM drive is plugged into a Surge Only outlet Move computer monitor or external drive power cord plug to the Battery Backup outlets Back UPS operates on battery although normal utility voltage exists Back UPS circuit breaker tripped Disconnect non essential equipment from the Back UPS Reset the circuit breaker located on the rear panel of the Back UPS by push ing the circuit breaker button fully inward until it catches The wall outlet that the Back UPS is connected to does not supply utility power to the unit Connect the Back UPS to another wall outlet or have a qualified electrician check the building wiring Back UPS does not provide expected backup time Back UPS is excessively loaded Unplug non essential Battery Backup co
10. rder Replacement Battery The typical battery lifetime is 3 6 years depending on the number of discharge cycles and operating temperature A replacement battery can be ordered over the phone from APC or the battery can be ordered on line from the APC web site see below a valid credit card is required When ordering please specify Battery Cartridge RBC2 Battery Replacement Battery replacement is a safe procedure The Back UPS can be left on with the equipment connected during this procedure Do not replace the battery when the Back UPS is On Battery Refer to the APC Safety Guide for additional information Please consult the Connect Battery diagrams a through d on the front page of this document when performing the following procedures 1 While viewing the Back UPS from the front lay the Back UPS on its left side diagram a 2 Slide the battery compartment cover off of the Back UPS diagram a 3 Grasp the tab attached to the battery and slide the battery partially out of the case Grab the battery firmly and pull it straight out The battery wires will disconnect as the battery is pulled out dia gram b 4 Carefully unpack the new battery Retain the packing carton so that the old battery can be recycled 5 Insert the new battery halfway into the Back UPS diagram d 6 Connect the wires to the new battery as follows 7 Red Wire to red positive terminal 8 Black Wire to black negative terminal 9 Note Smal
11. reen On Line indicator flashes e The yellow On Battery indicator lights while the Self Test is being performed e When Self Test has successfully completed only the green On Line indicator will be lit e If the internal battery is not connected see Step above the green On Line indicator and red Replace Battery indicator will light The Back UPS will also emit a chirping sound There are four status indicators lights on the front panel of the Back UPS On Line On Battery Overload and Replace Battery C gt On Line C J On Battery a 2 Overload t gt Replace Battery On Line green is lit whenever utility power is powering the Battery Backup outlets U Connect USB Cable and Install Software optional TO COMPUTER s5 USB PORT Ras ow RJ 45 to USB s CABLE OR Ti If Autoplay is not enabled on the computer proceed as follows 1 On the computer desktop of the display double click on My Computer 2 Double click on the CD ROM drive icon and follow the on screen instructions follows following table Indicators Flashing Sensitivity Setting Transfer Voltage Adjustment optional In situations where the Back UPS or connected equipment appears too sensitive to input voltage it may be necessary to adjust the transfer voltage This is a simple task requiring use of the front panel pushbutton To adjust the transfer voltage
12. s of any type elle 2 3 Rees Plug the Back UPS into a wall outlet as shown e The Back UPS charges the internal battery any time it is connected to a wall outlet Connect Equipment to the Back UPS The rear panel of the Back UPS consists of the following elements Battery Back Up Outlets qty of 3 These outlets provide battery back up surge protection and Electro magnetic Interference EMI filtering In case of power outage battery power is automatically provided to these outlets Power utility or battery is not supplied to these outlets when the Back UPS is switched Off Connect a computer monitor and external disk or CD ROM drive to these outlets Surge Only Outlets qty of 3 These outlets are always On when utility power is available and are not controlled by the On Off switch These outlets do not provide power during a power outage Connect a printer fax machine or scanner to these outlets External Drive Scanner Black Velcro Straps qty of 2 not shown For convenience two velcro traps have been included and can be used to manage power cords Switch On the Back UPS Note Allow the Back UPS to charge for a full eight hours prior to use Press the push button on the front panel of the Back UPS 3 On Line E 2 On Battery C 2 Overload is Replace Battery Observe that the following events occur after pressing and releasing the push button e The g
13. s running On Battery Consider saving work in progress Continuous Beeping this alarm is sounded whenever a low battery con dition is reached Battery run time is very low Promptly save any work in progress and exit all open applica tions Shutdown the operating system computer and the Back UPS 88 144 Vac Connected equipment is sensitive to voltage fluctuations recommended is flashing green indicator is flashing Overload red is lit whenever power demand has exceeded the capacity of the Back UPS _ Continuous Tone this alarm is SS sounded whenever the Battery Backup outlets are overloaded Circuit Breaker the circuit breaker button located on the rear panel of the Back UPS will stick out if an overload condition forces the Back UPS to dis connect itself from utility power If the button sticks out disconnect non essen tial equipment Reset the circuit breaker by pushing the button inward 4 4 To select the Low Sensitivity setting press the pushbutton until the yellow indicator 5 To select the Medium Sensitivity setting press the pushbutton until the yellow and red indicators second and third from the top are flashing 6 To select the High Sensitivity setting press the pushbutton until yellow and both red indicators bottom three are flashing 7 To exit without changing the Sensitivity Setting press the pushbutton until the 8 Once in Programming Mode if the pushb
14. utton is not pressed within 5 seconds the Back UPS will exit Programming Mode all indicators will extinguish Status Indicators and Alarms Replace Battery red is lit whenever the bat tery is near the end of its useful life or if the bat tery is not connected see above A battery that is near the end of its useful life has insufficient run time and should be replaced Chirps for 1 Minute Every 5 Hours this alarm is sounded whenever the 5 battery has failed the automatic diag nostic test Copyright 2004 American Power Conversion All rights reserved APC and Back UPS are registered trademarks of American Power Conversion All other trademarks are property of their respective owners Troubleshooting Use the tables below to solve minor Back UPS installation and operation problems Consult APC On line Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using this document Possible Cause Procedure Back UPS will not switch on Back UPS not connected to an AC power source Check that the Back UPS power plug is securely connected to the wall outlet Back UPS circuit breaker tripped Disconnect non essential equipment from the Back UPS Reset the circuit breaker located on the rear panel of the Back UPS by push ing the circuit breaker button fully inward until it catches If the circuit breaker resets switch the Back UPS
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