American Power Conversion AP9207 User's Manual
Contents
1. When a server connected to the Advanced Computer Interface port on Share UPS is running UPS monitoring software such as PowerChute plus you can execute sched uled or supervised UPS shutdowns for the servers connected to Share UPS Share UPS receives the shutdown signal and sends the following messages to all attached servers or devices e On Battery and Low Battery signals for the Low Battery signal duration set in the UPS e Shutdown commands e g Sleep Turnoff etc as requested by PowerChute plus The servers connected to the Basic ports shut down grace fully before they lose power when the UPS output is turned off Continued on next page Key Concepts continued Setup overview 14 To set up Share UPS you will be required to perform the following procedures as applicable 1 If you are using Share UPS with other APC acces sories Determine where to install Share UPS with respect to other accessories See Installing Multi ple Accessories on page 15 Install Share UPS See Installing Share UPS on page 18 Connect the protected devices See Connecting Share UPS on page 21 Configure Share UPS for automatic shutdown a Set the Configuration DIP switches See Con figuring Share UPS on page 23 b Access the Share UPS menus through the Man agement port to complete configuration See Using the Share UPS Menus on page 29 Test the operation of Share UPS See Testing2. Continued on next page Product Description continued LEDs The Share UPS LEDs provide important information con Table 2 cerning operation of the unit Refer to the table below for a description of the conditions indicated by the LED IF the LED labeled THEN Share UPS on is powered on flashing is not working properly has established communication with the UPS Status off has lost or has not established communication with the UPS flashing failed the self test is detecting an On Battery condition in the UPS unless the UPS is on bat tery during a self test or is perform On Batt ing a run time calibration is not detecting an On Battery con dition in the UPS is detecting a Low Battery condi tion in the UPS Lo Batt is not detecting a Low Battery con dition in the UPS Configuration The Share UPS Configuration DIP switches control the DIP switches shutdown operation of the unit See Configuring Share UPS on page 23 Continued on next page Product Description continued To UPS cable The cable labeled To UPS connects the Share UPS unit to the UPS The cable connector normally plugs into the Com puter Interface port on an APC UPS Optional Power Share UPS normally receives its power from the UPS input through the To UPS cable The Optional Power input allows you to power the Share UPS unit from an external source using a stan
3. The following figure shows the Share UPS Settings menu SS a eo SHARE UPS SETTINGS S gt 364 ee Model Number AP9207 H W Rev C3 Serial Number WA9715696075 F W Rev L Manuf Date 4 15 97 i Baud Rate 9600 2 Set Password 4 3 Answer Ring 0 4 Location Physical Location of this UPS j Soft Timer 75 min Shutdown Mode Confirmed 6 Reset Share UPS to Default Settings lt CR gt Display Menu lt ESC gt Return to Main Menu The following table describes the items that appear on the Share UPS Settings menu odel Number The model number of the Share UPS unit erial Number The serial number of the Share UPS unit anuf Date The date on which the Share UPS unit was manufactured W Rev The hardware revision number of the Share UPS unit F W Rev The firmware revision number of the Share UPS unit Continued on next page Share UPS Settings Menu continued Share UPS Settings menu Baud rate Transfer rate to be used for Share UPS definitions communications 0 1200 1 2400 2 Table 9 9600 3 19200 The change takes effect d n n e when you quit the session Password The password to use when logging onto the Share UPS Main menu The factory default is APC upper case The password may be up to eight printable characters and is case sensitive Write down the password and keep it in a secure place If you forge
4. 0 200 cee es 38 Menu description 38 UPS Control menu 38 UPS Control menu definitions 39 Share UPS Settings Menu 000 cee eee eee 40 Menu description 40 Share UPS Settings menu 40 Share UPS Settings menu definitions 40 iii iv Contents continued Paging Setup Menu 1 2 cee es 42 Paging and Share UPS 42 Format of reported events 42 Share UPS modem command string 42 Typical paging sequence 43 Paging Setup menu 44 Common modem commands 44 Paging Setup menu definitions 45 Chapter 4 Product Information 47 Warranty Information 00 00 eee eee eee 47 Limited warranty 47 Obtaining service 47 Warranty limitations 48 Troubleshooting lt s indsin enaa i ee 49 If you have problems with your Share UPS 49 Troubleshooting 49 If problems persist 52 Life Support Policy sss ra aaa a e i eee eee 53 General policy 53 Examples of life support devices 53 Specifications lt sius atona eaS a wk da Shei ee eter RK 54 Basic port pin assignments 54 Advanced port pin assignments 56 Management port pin assignments 58 Product specifications 59 Chapter 1 Preliminary Information Introduction Overview Share UPS AP9207 is an American Power Conversion APC accessory that provides seven additional computer interface ports for your APC UPS It allows the UPS to work in conjunction with your power management software to provide safe system shutdown in extended power outages f
5. Scheduled shutdowns 13 Self Test 36 Serial Number 40 Serial number UPS 37 Server master 11 Service obtaining 47 Setup overview 14 Share UPS Settings 34 Share UPS Settings menu 40 41 definitions 40 41 description 40 Shutdown delay 26 Shutdown Mode 41 Shutdown modes 23 Confirmed 24 25 Timer 26 Until Low Battery 26 63 Index continued Shutdowns scheduled 13 Simple signaling 10 Site ID 34 45 Smart Cells 36 Smart signaling 10 SmartSlot expanding capacity for 17 Smart UPS models of supported by Share UPS 3 Soft Timer 41 Soft timer 27 Software requirements 3 Space Char 45 Specifications 54 57 59 Status UPS 37 Status UPS display 30 35 menu definitions 35 37 Status LED 8 Switches DIP 8 23 Symmetra PowerArray support of by Share UPS 3 T U V Temperature limits 18 Testing Share UPS 28 Timer shutdown mode 26 Timer soft 27 To UPS cable 9 Toggle Bypass Mode 39 Triple Chassis 17 Troubleshooting 49 52 Turn UPS OFF 39 Turn UPS ON 39 Typical paging sequence 43 UNIX Basic Signaling Cable 4 Until Low Battery shutdown mode 26 UPS Control menu 34 38 39 definitions 39 description 38 UPS Fault 46 UPS ID 37 UPS Interface Extension 4 UPS LAN Manager Cable 4 UPS Load 35 UPS On Battery 46 UPS On Line 46 UPS Output 35 UPS S N 37 UPS Self Test 39 UPS Shut Down 46 UPS Status 37 UPS Status 34 UPS Stat
6. APC accessories 16 Expanding SmartSlot capacity 17 Installing Share UPS 0 00 ce ee 18 Planning a location for Share UPS 18 Warning 18 Reminder 18 Installation options 18 Please recycle 18 Mounting Share UPS in a NetShelter 19 Mounting Share UPS on a wall 20 After installation 20 Connecting Share UPS 0 00 2 ee 21 Connection procedure 21 After connecting Share UPS 22 Configuring Share UPS 0 00 e eee eee 23 Shutdown modes 23 DIP switches 23 Confirmed shutdown mode 24 Behavior of Confirmed shutdown mode 24 PowerChute plus support for Confirmed shutdown mode 25 Confirmed shutdown mode and the Advanced port 25 Until Low Battery shutdown mode 26 Timer shutdown mode 26 Soft timer 27 Completing the configuration 27 Testing Share UPS 28 Contents continued Chapter 3 Using the Share UPS Menus 29 Using the Management Port 0 0 00 e eee eee 29 Introduction 29 Out of band notification 29 UPS status display 30 UPS control 30 Share UPS configuration 30 Connecting to the Management port local 30 Connecting to the Management port via modem 31 Logging on to Share UPS 31 M in Men ei 0 S30 2 as hater ee oe Sees ee eS 32 Main menu 32 Navigating through the menus 32 Menu description 33 Main menu definitions 34 UPS Status Display c cacon i i hee na Da ee 35 Menu description 35 UPS Status display 35 UPS Status display definitions 35 UPS Control Menu
7. If Share UPS detects a UPS Low Battery condition it sends a Low Bat tery signal on all ports for a period of time equal to the Low Battery Signal Time and then shuts down the UPS If utility power returns after the Low Battery timer has begun Share UPS will continue the countdown and force the UPS to cycle power This mode is useful for applications which require maxi mum run time from the UPS In Timer shutdown mode Share UPS allows the UPS to operate on battery for a user specified length of time before shutting down the UPS See DIP switches Table 5 on page 23 for the available timer settings If power returns before the timer has run out Share UPS returns to On Line status When the timer runs out or when Share UPS detects a Low Battery condition in the UPS Share UPS sends a Low Battery signal for a period of time equal to the Low battery signal time and then shuts down the UPS Note If you are using PowerChute software set the shut down delay for a time longer than Share UPS timer setting Otherwise if the power returns after the server shuts down the server may not restart To set the shutdown delay go to Configuration Event Actions and select UPS On Battery from the Event list and Shut Down Server in the Action box Click Options and enter a setting for Begin Shutdown Sequence in __ Seconds Click OK Continued on next page Configuring Share UPS continued Soft timer The soft timer allows you to
8. OR With PowerChute plus running select Communi cation Parameters from the Configuration menu Click Simple Signalling Click OK Close PowerChute plus If the UPS had previously been connected using smart signaling a Unplug the UPS b Turn off the UPS output by pressing the Off button for at least 5 seconds c Change communication cables using the sim ple signaling cable from the interface kit See Choosing simple signaling cables Table 1 on page 4 Restart PowerChute plus and attach the server to the UPS Verify that the status of the UPS on the PowerChute plus screen shows On Line Simulate a utility power failure Confirm that the On Batt LED of Share UPS is on indicating that Share UPS is sending an On Bat tery signal to the server See LEDs Table 2 on page 8 12 Continued on next page Key Concepts continued Low Battery signal Scheduled shutdowns Share UPS generates a Low Battery signal when it detects a Low Battery condition at the UPS Share UPS generates a Low Battery signal under certain other conditions according to the configured shutdown mode see Configuring Share UPS on page 23 when it may force a Low Battery signal and an On Battery signal causing the servers to shut down The duration of the Low Battery signal is defined in the UPS configuration Refer to the UPS documentation for information on setting the duration of the Low Battery signal
9. Share UPS on page 28 Chapter 2 Setting Up Share UPS Installing Multiple Accessories Introduction Multiple Share UPS units If your UPS configuration uses more than one APC acces sory you must install them in the correct order for them to work together properly Connect the Share UPS unit to the Computer Interface port of the UPS installing only a Mea sure UPS JI device in a SmartSlot accessory slot of the UPS Install all accessories according to priority referring to Pri ority of APC accessories Table 4 on page 16 Note SmartSlot accessories fit into APC UPSs and acces sories equipped with a SmartSlot accessory slot External accessories connect to the Computer Inter face port of the UPS or to the Advanced port of other APC accessories including Share UPS If you need more than the eight ports available with Share UPS you can daisy chain up to 5 Share UPS units together provided that the total number of accessories including Share UPS units and APC s PowerView does not exceed 10 Note When daisy chaining Share UPS units you may need to use a power adapter see Optional Power input on page 9 You may also need to lengthen the timeout delay in PowerChute plus by editing the ups sec tion of pwrchute ini to include TimeoutFactor 100 or greater to keep the software from interrupting the daisy chain s communications Each added Share UPS unit provides seven more Basi
10. To mount Share UPS in a NetShelter or other 19 rack Share UPS in 1 Fasten the mounting brackets supplied to the a NetShelter Share UPS unit as shown using the self tapping Figure 3 screws supplied 2 Attach the Share UPS assembly to the rack using mounting hardware supplied with your NetShelter enclosure or other rack Continued on next page Installing Share UPS continued Mounting To mount Share UPS on a wall Share UPS 1 Fasten the mounting brackets supplied to the salle wall Share UPS unit as shown using the self tapping Figure 4 screws supplied 2 Attach the Share UPS assembly to the wall using appropriate mounting hardware not supplied 00 00 0 Do 0M D0 0 Do 0 Do 00 00 oo After installation After installing Share UPS proceed with Connecting Share UPS on page 21 20 Connecting Share UPS Connection To connect the devices perform the following steps in the procedure order given 1 Verify that all protected loads are powered by the same UPS to which the Share UPS unit will be connected Verify that no shutdown software is running Connect the To UPS cable of the Share UPS unit to the Computer Interface port on the back of your UPS Fasten securely If daisy chaining multiple Share UPS units Connect the To UPS cable of each subsequent Share UPS unit to port 1 the Advanced port of the previous unit Note When connecting multiple Share UPS units
11. a listing of APC UPSs supported by Share UPS 10 Continued on next page Key Concepts continued Master server versus other servers A master server is a server or other device connected to port 1 the Advanced port of Share UPS This server uses PowerChute plus configured for smart signaling to moni tor and control the UPS Although the Advanced port on Share UPS can provide simple signaling we strongly rec ommend using it for smart signaling with the advanced capabilities of PowerChute plus Servers connected to the Basic ports of Share UPS use sim ple signaling with PowerChute or PowerChute plus to provide UPS shutdown capabilities and advanced notifica tion features If you are running PowerChute plus on these servers you must configure it for simple signaling See Configuring PowerChute plus for simple signaling on page 12 Continued on next page Key Concepts continued Configuring To configure PowerChute plus for simple signaling Use PowerChuteplus either one of these procedures Note that steps 4 8 are com for simple mon to both procedures signaling 1 Re install PowerChute plus When the installation W program prompts for the UPS Type select Back UPS and continue with the installation including a reboot of the system Run PowerChute plus and connect to the UPS Verify that the status line on the PowerChute plus screen shows On Line Proceed with step 4
12. condition UPS ON LINE the UPS has returned to online operation after an on battery low bat tery or shutdown condition REPLACE BATTERY the UPS has issued a Replace Battery alarm UPS FAULT the UPS has detected an internal fault ENV ALARM a Measure UPS device has issued an alarm temperature or humidity read ing outside established limits or contact clo sure 46 Chapter 4 Product Information Warranty Information Limited warranty Obtaining service American Power Conversion APC warrants Share UPS to be free from defects in materials and workmanship for a period of two years from the date of purchase Its obligation under this warranty is limited to repairing or replacing at its own sole option any such defective products This warranty does not apply to equipment which has been damaged by accident negligence or misapplication or has been altered or modified in any way This warranty applies only to the original purchaser To obtain service under warranty you must obtain a Returned Material Authorization RMA number from APC or a designated APC service center Products must be returned to APC or an APC service center with transporta tion charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase Continued on next page 47 Warranty Information continued Warranty limitations 48 Except as provided
13. panel Figure 2 Basic Ports 8 ra 7 K Y y Ne 2 1 Ooms so oGe oG8Qo oGo oo oo of ED of oo oso 0999 7 ot 1 COMA torr QO rae wees OOO gag c oe oes Re 79 am ADVANCED PORT MANAGEMENT PORT R R TO T UPS Oy Ob Connection Cable Basic Ports 2 8 on the rear panel of Share UPS are called Basic monitoring ports because they supply simple UPS signaling for On Bat ports tery and Low Battery conditions in the UPS For further information see Simple versus smart signaling Table 3 on page 10 For Basic port specifications see Basic port pin assignments on page 54 Continued on next page Product Description continued Advanced monitoring port Management port Port 1 is called the Advanced port because it supplies smart signaling which provides the advanced capabilities avail able to a server running PowerChute plus software The Advanced port provides full access to the Computer Inter face port of the UPS The Advanced port can also function as a Basic port see Basic monitoring ports on page 6 The Management port allows you to connect a modem or terminal to configure the Share UPS unit and the connected UPS With a modem you can configure Share UPS to dial a pager for out of band management See Using the Share UPS Menus on page 29 For direct connection to the Management port you must use the Management cable supplied with the Share UPS unit APC P N 940 0103
14. set a custom duration for the timer from 0 to 99 minutes One of the DIP switch settings in Timer shutdown mode enables the soft timer whose default is 60 minutes To change the soft timer duration use the Share UPS Settings menu See Share UPS Settings menu Figure 8 on page 40 Completing the After you set the DIP switches perform the following steps configuration in the order given 1 Ifyou want to change Share UPS settings Com plete the configuration of Share UPS by accessing the Share UPS Settings menu For information on how to connect to the Share UPS menu system see Using the Management Port on page 29 2 If configuring multiple Share UPS units repeat step 2 for each unit if applicable You must con figure each Share UPS unit identically 3 Test the configuration See Testing Share UPS on page 28 Continued on next page 27 Configuring Share UPS continued Testing Share UPS 28 To test the operation of Share UPS perform the following steps in the order given If Share UPS fails this test see Troubleshooting Table 12 on page 48 1 Confirm that the UPS in on and that the battery is fully charged Verify that Share UPS has been installed con nected and configured Start the power management software on the serv ers with power management screens visible if applicable Confirm that the Power and Status LEDs on Share UPS are on indicating normal operation Simu
15. signal Possible Cause Incompatible ter minal settings The wrong cable is being used Solution Change settings to match the Share UPS baud the default is 9600 with 8 data bits no parity and no hand shaking Verify that the cable is the one supplied with your interface kit See Choosing simple sig naling cables Table 1 on page 4 There is an inter nal problem with Share UPS Disconnect Share UPS temporarily from the UPS and reconnect If the problem persists see If problems per sist on page 52 The Power LED flashes continu ously There is an inter nal problem with Share UPS Disconnect Share UPS temporarily from the UPS and reconnect If the problem persists see If problems per sist on page 52 Continued on next page 49 Troubleshooting continued Trouble shooting Problem Possible Cause Solution Table 12 continued The UPS is off Normal Share UPS operation when the UPS is off The UPS is not Verify that your UPS capable of smart supports smart signal signaling ing See Hardware and software require ments on page 3 and Simple versus smart signaling Table 3 on page 10 The Power LED is on but the Sta tus LED is off There is a problem Contact APC Techni with the UPS cal Support at one of the phone number or address on the back cover of this manual Timer mode the The power manage
16. the Advanced port use the cable supplied with your APC UPS 940 0024 IF you want to connect Share UPS THEN order to a n Part Number Windows or NetWare UPS LAN Manager Cable 940 0020 server UNIX server UNIX Basic Signaling AP9823 Cable IBM AS 400 AS 400 Cable Model 9402 940 0006 9404 Macintosh Apple PowerChute for Macintosh AP9001 Share server software and cable 15 ft extension cable UPS Interface Extension AP9815 50 ft extension cable Isolated Extension Cable AP9825 Share UPS is to be used only in conjunction with an APC UPS Use only APC UPS monitoring cables Do not connect a computer to any Share UPS port using a straight through wired extending cable Connections using a UPS or cable made by any other manufacturer may cause dam age or improper operation of the Share UPS unit the UPS or the computer Do not operate Share UPS where the ambient temperature or humidity is outside the limits listed in Product specifica tions Table 14 on page 59 Product Description Share UPS inventory Figure 1 Share UPS consists of the parts shown in the figure below Share UPS Unit Management Cable A N aA N Mounting Brackets amp Screws Continued on next page Product Description continued Share UPS rear The following figure shows the rear panel of Share UPS
17. the PowerChute plus installation directory To find out whether your version of PowerChute plus supports Con firmed shutdown mode go to http support apcc com and find the link to What Versions of PowerChute plus Support Confirmed Shutdown Mode under Preinstallation Infor mation Share UPSIInstallation Planning If you configure Share UPS in Confirmed shutdown mode by setting DIP switches 2 3 and 4 in the down 0 position you must set DIP switch 1 to determine the behavior of the server or device connected to the Advanced port When Share UPS is configured for Confirmed mode DIP switch 1 behaves as follows e With DIP switch 1 in the 0 down position the Advanced port operates normally awaiting shutdown confirmation in the Confirmed shutdown mode e With DIP switch 1 in the 1 up position Share UPS treats the Advanced port as always confirmed Use this setting when the Advanced port will not be receiving a shutdown confirmation signal Note When the shutdown mode of Share UPS is set to Until Low Battery or Timer the position of DIP switch 1 has no effect Continued on next page 25 Configuring Share UPS continued Until Low Battery shutdown mode Timer shutdown mode 26 Until Low Battery shutdown mode is similar to the standard operation of the UPS During a utility failure Share UPS allows the UPS to run on battery until utility power is restored or until the battery is exhausted
18. this software must be configured for simple signaling See Con figuring PowerChute plus for simple signaling on page 12 After you have completed the connection procedure con tinue with Configuring Share UPS on page 23 Configuring Share UPS Shutdown modes DIP switches Table 5 To configure Share UPS you must choose one of the three available modes of automatic shutdown of the UPS Each shutdown mode is described in this section e Confirmed e Until Low Battery e Timer Select the shutdown mode by using the DIP switches as described in the following table An abbreviated form of this table also appears on the top panel of Share UPS Switch Setting 4 0 T 1 Shutdown Mode Confirmed Until Low Battery 2 min 5 min 10 min 15 min 30 min Soft Timer Await Confirmation Server on Advanced Port Treat as Confirmed Continued on next page 23 Configuring Share UPS continued Confirmed shutdown mode Behavior of Confirmed shutdown mode 24 In Confirmed mode Share UPS shuts down the UPS after all connected servers have signaled that they have com pleted shutdown of the operating system Note Do not use Confirmed mode if any server connected to Share UPS Basic ports is incapable of sending a shutdown confirmation signal See PowerChute plus support for Confirmed shutdown mode on page 25 Unocc
19. you must configure all units identically See Configuring Share UPS on page 23 If using Optional Power input see Optional Power input on page 9 Plug the external power adapter into the UPS and into the Optional Power input on the rear panel of the Share UPS unit or the first unit in a daisy chain Continued on next page 21 Connecting Share UPS continued Connection procedure continued After connecting Share UPS 22 6 Connect the master server to port 1 the Advanced port of Share UPS using the smart signaling cable 940 0024 supplied with your UPS See Master server versus other servers on page 11 Note A server not supported by PowerChute plus must use simple signaling with the appropri ate cable See Choosing simple signaling cables Table 1 on page 4 If an accessory such as Measure UPS II or an Expansion Chassis is already using the Advanced Computer Interface port of the UPS connect the master server to the UPS Monitoring port on the accessory Accesso ries label this port in different ways but the function replicating the Computer Inter face port of the UPS is the same Connect the other server s to the Basic ports on Share UPS using APC cables See Choosing simple signaling cables Table 1 on page 4 Note Servers connected to the Basic ports of Share UPS use simple signaling for moni toring the UPS If these servers use PowerChute plus
20. 2345678 1 tells you that the UPS whose Site ID you have assigned as 12345678 is reporting the event whose code you have chosen to be represented by 1 When a reportable event occurs Share UPS issues a modem command string like the one in the following figure Dial String atb T9 18005551212 12345678 1 LoL ILA Phone Number Site int Pager Display Attention Modem Space Character ound Commands Issued by Share UPS Dial Type Event Code Command Return to Command Mode Issued by Share UPS To be set using the Paging Setup menu Continued on next page Paging Setup Menu continued Typical paging The following figure shows a typical sequence of events sequence during a utility power outage when Share UPS is config Table 10 ured for paging Power failure occurs UPS goes on battery y Share UPS transmits modem command string Y Pager displays Site ID and Event Code for UPS On Battery Y Power is restored UPS goes on line Share UPS transmits modem command string Pager displays Site ID and Event Code for UPS On Line Continued on next page 43 Paging Setup Menu continued Paging Setup menu Figure 11 Common modem commands Table 10 The following figure shows the Paging Setup menu Rana aae nas se naan PAGING SETUP i Paging ON 2 Dial String DT9 1
21. 8005551212 3 Site ID 12345678 4 Space Char Sa EVENT CODE 0 Disabled a UPS ON BATTERY 1 b ON amp LOW BATTERY 2 c UPS SHUT DOWN 3 d UPS ON LINE 4 e REPLACE BATTERY 5 f UPS FAULT 6 g ENV ALARM 7 lt CR gt Display Menu lt ESC gt Return to Main Menu The following table lists some common modem commands that you may include in your dial string see Share UPS modem command string Figure 9 on page 42 For further information see the documentation supplied with the modem Command Description Pulse dialing method Tone dialing method Wait for second dial tone Pause Pause duration is typically 2 seconds Wait for quiet answer 5 seconds of silence Inserts a new line and a 3 second delay Returns modem to command state after dialing Semicolon Share UPS inserts this command automatically Continued on next page Paging Setup Menu continued Paging Setup The following table describes the items that appear on the menu Paging Setup menu definitions Table 11 Setting Description Paging Turns paging on or off Dial String A string of up to 40 characters letters numbers or punctuation that Share UPS sends to the modem in order to contact your pager The Dial String must contain the following items The dial type command DT or DP at the beginning of the string The phone number of th
22. AS NZS 3538 60 Index Symbols 44 I 44 A Abnormal UPS conditions 37 Accessories multiple installation of 15 17 Advanced port 7 pin assignments 56 57 Answer 41 AS 400 Cable 4 AT commands 42 44 B Bad Cells 36 Basic port 6 pin assignments 54 Batt Date 36 Battery packs SmartCell 36 Baud Rate 41 Behavior of Confirmed shutdown mode 24 C Cable To UPS 9 Cables choosing 4 one required for each device 3 Call UPS JI 1 16 Capacity 36 Communications cables choosing 4 Computer Interface port 21 Configuration DIP switches 8 23 Configuring PowerChute plus for simple signaling 12 Configuring Share UPS 23 28 30 Confirmed shutdown mode 24 Advanced port 25 behavior of 24 PowerChute plus support for 25 Connecting Share UPS 21 22 Connecting to the Management port local 30 modem 31 D E Default settings resetting 41 Delay shutdown 26 Dial String 45 DIP switches 8 23 DP modem command 44 DT modem command 44 Env Alarm 46 Events 46 Expanding SmartSlot capacity 17 Expansion Chassis 17 Extension cables 4 F G H F W Rev Share UPS 40 UPS 37 Fault 37 Features of Share UPS 1 2 Firmware revision number 37 40 Freq 36 H W Rev 40 Hardware requirements 3 Hardware revision number 40 Hospitals usage of APC UPS in 53 Humidity limits 18 IBM AS 400 cable for connecting to Share UPS 4 Increasing run time 26 61 In
23. Corp c Copyright 1994 97 All Rights Reserved Site ID 12345678 Location Physical Location of This UPS MAIN MENU s UPS Status c UPS Control d Share UPS Settings p Paging Setup m Measure UPS Status lt CR gt Display Menu lt ESC gt End Session Note The model of the UPS connected to Share UPS is indicated in the header of some screens Smart UPS 700 shown Navigating To navigate through the Share UPS menus note the through the following menus e gt is your prompt e To access a menu or status display type the letter associated with the menu item Selections are not case sensitive e The menus display directions for navigation e Status displays do not leave the Main menu At these displays press ENTER to redraw the Main menu or ESC to quit the session e Ifyou are using a modem when you quit the session Share UPS hangs up sends the modem configuration commands and changes the baud setting if it has been changed using the Share UPS Settings menu Continued on next page 32 Main Menu continued Menu description All Share UPS functions are available through the Main menu A description of each function appears in the follow ing sections of this manual Note The Measure UPS Status selection appears on the Main menu only if Share UPS has detected an APC Measure UPS environmental monitoring accessory For a description of the M
24. Power Load In Bypass On Line On Battery Replace Battery Low Battery Abnormal Condition see Fault item below The current abnormal conditions when Status Abnormal Condition Some abnormal con ditions are Low Batt Shutdown Overload Main Relay main relay failure Batt Charger battery charger failure Bypass Relay bypass relay failure Internal Temp internal temperature too high Elec Fan Unit electronics unit fan fail ure Iso Unit Fan isolation unit fan failure Bypass Supply bypass supply failure Voltage Select voltage selection fail ure DC Imbalance 37 UPS Control Menu Menu description UPS Control menu Figure 7 38 The UPS Control menu allows you to perform control func tions on demand through Share UPS To access the UPS Status display type c from the Main menu The following figure shows the UPS Control menu t r n f lt CR gt lt ESC gt UPS Self Test Re Boot All Servers Turn UPS ON Turn UPS OFF Display Menu Return to Main Menu Continued on next page UPS Control Menu continued UPS Control The following table describes the items that appear on the menu UPS Control menu definitions Table 8 Item Description The results of the latest UPS self test also shown on the UPS Status display page 36 displayed as one of the following OK Good battery BT Battery failed insufficient capacity NG Invalid test because of overl
25. S Status display definitions Table 7 The UPS Status display provides factory information on the connected UPS output and load readings battery informa tion and Measure UPS accessory readings if attached To access the UPS Status display type s from the Main menu The following figure shows the UPS Status display S AEE E a a aE a aa alee aa MATRIX 5000 Utility Line 213 1 VAC Battery Info UPS Output 248 7 VAC 2 9 7 77 7 77 77 7 UPS Load 013 0 Voltage 55 62 VDC Run Time 0113 min Capacity 100 0 Load Power 015 4 VA Smart Cells 002 Load Current 04 26 A Bad Cells 000 UPS Temp 024 3 C Batt Date 04 28 97 Freq 60 00 Hz Self Test NO UPS ID UPS_IDEN Manuf Date 04 28 97 UPS S N 80033718 F W Rev 5ZI Status On Line gt The following table describes the items that appear on the UPS Status display Item Description Utility Line The input voltage from the utility in volts AC UPS Output The output voltage to the load from the UPS in volts AC UPS Load The connected load in watts as a percentage of the rated capacity of the UPS Continued on next page 35 UPS Status Display continued UPS Status definitions Table 7 Run Time An estimate of the total run time currently continued available from the UPS based on present load and battery in minutes Load Power The amount of power being drawn by the
26. Share UPS AP9207 Arc AMERICAN POWER CONVERSION Thank You Thank you for selecting APC Share UPS AP9207 It has been designed for many years of reliable maintenance free service in combination with your American Power Conver sion APC uninterruptible power supply UPS APC is dedicated to the development of high performance electrical power conversion and control products We hope that you will find this product a valuable convenient addition to your computing system Please read this manual It provides important safety installation and operating instruc tions that will help you get the most from your Share UPS unit Save this manual It includes instructions for obtaining warranty service Radio frequency interference WARNING Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with this user manual may cause harmful interference to radio communications Shielded communications cables must be used with th
27. Using the Share UPS Menus on page 29 Allows you to restart hung servers Has operating modes that cause the UPS to shut down after confirmation from all protected devices or after an interval set by the user See Configuring Share UPS on page 23 Does not depend on the operation of the network to protect connected devices As a hard wired acces sory Share UPS reliably conveys important status messages during poor power conditions Continued on next page Introduction continued Hardware and Share UPS requires software e An APC UPS of one the following models requirements Smart UPS except models AP250 AP400 AP600 AP900 AP1250 AP2000 SUVS420 SUVS650 SUVS 1000 SUVS1400 SU620 Matrix UPS except models with serial numbers less than x9412 Symmetra PowerArray e APC PowerChute software simple signaling or PowerChute plus advanced or simple signaling soft ware See Simple versus smart signaling Table 3 on page 10 e A communications cable for each connected device that monitors shutdown signals See Choosing sim ple signaling cables Table 1 on page 4 Continued on next page Introduction continued Choosing simple signaling cables Table 1 Safety warning A This table lists the simple signaling cables for use with the systems supported by Share UPS When ordering a cable provide the Part Number See Note For smart signaling on
28. britt Business Park Galway Ireland APC Japan BR Gotanda 7 Floor 2 30 4 Nishi gotanda Shinagawa ku Tokyo 141 Japan APC Europe 143 Bis Avenue de Verdun 92442 Issy les Moulineaux Cedex France Entire contents copyright 1999 American Power Conversion All rights reserved 990 0097B 3 99 Reproduction in whole or in part without permission is prohibited All trademarks are the property of American Power Conversion N 394
29. c ports Only one Advanced port in the daisy chain is avail able for connection to the master server For connection instructions see step 2 of Connection procedure on page 21 Continued on next page 15 Installing Multiple Accessories continued Priority of APC Install SmartSlot accessories as dictated by the following accessories table An accessory with higher priority is to be placed in Table 4 the accessory slot with the higher number Note Share UPS has the same priority as the SmartSlot Interface Expander Accessory Priority Position PowerNet AP9605 Highest Highest numbered SNMP Adapter AP9603 slot or Web SNMP_ AP9606 Management Card Call UPS 77 AP9608 Second Second highest highest numbered slot high est if no PowerNet SNMP or Web SNMP Management Card is present Relay I O AP9610 Third Any slot numbered Module highest lower than PowerNet SNMP Adapter Web SNMP Man agement Card amp Call UPSJ and higher than Share UPS Share UPS and Measure UPS JI Interface AP9607 Second Slot higher than Expander AP9207 lowest Measure UPS JI and lower than all others Measure UPS AP9612T Lowest In the UPS accessory II AP9612TH slot Continued on next page 16 Installing Multiple Accessories continued Expanding If you need additional SmartSlot capacity between the SmartSlot Share UPS unit and the master server you can purchase an capacity APC Ex
30. dard 24V AC DC power adapter AP9505 i available from APC Use the Optional Power input if you are using several UPS accessories and the expected draw will exceed the capability of the UPS Share UPS passes power from the Optional Power input to the Advanced port allowing you to power multiple acces sory devices from an external source of power Key Concepts Simple versus smart signaling Table 3 two types UPS mon itoring features The communication between an APC UPS and a connected server can be of two types simple signaling or smart signal ing This table provides information that distinguishes the Communication Types Simple Signaling On Battery signal Low Battery signal Smart Signaling On Battery signal Low Battery signal Continuous advanced monitoring visible in PowerChute plus graphs Software used PowerChute or PowerChute plus configured for simple signaling PowerChute plus configured for smart sig naling Port type Basic or Advanced Advanced UPS models supported Smart UPS Matrix UPS Symmetra PowerArray Smart UPS Matrix UPS and Symmetra PowerArray Communi cation cables Cables in the interface kit associated with each OS See Choosing sim ple signaling cables Table 1 on page 4 Cable supplied with PowerChute plus See Hardware and software requirements on page 3 for
31. dex continued Installing multiple accessories 15 17 Installing multiple Share UPS units 15 Installing Share UPS 18 20 options 18 planning location 18 Interface Expander 16 Interface kits choosing 4 Inventory 5 Isolated Extension Cable 4 J K L Key concepts 10 14 LEDs 8 Life support devices 53 Life support policy 53 Lo Batt LED 8 Load Current 36 Load Power 36 Location 34 41 Location of Share UPS planning 18 Logging on to Share UPS 31 Low Battery signal 13 M N O Macintosh AppleShare Server cable for connecting to Share UPS 4 Main menu 32 34 accessing 29 31 definitions 34 description 33 Management cable 5 Management port 7 29 31 establishing communication with 31 introduction 29 navigating through the Share UPS menus 32 pin assignments 58 62 Manuf Date Share UPS 40 UPS 37 Master server versus other servers 11 Matrix UPS models supported by Share UPS 3 Maximizing run time 26 Measure UPS JI 16 Measure UPS Status 34 Measure UPS Status screen 33 Menus Main 32 34 definitions 34 description 33 Navigating 32 Paging Setup 42 45 definitions 45 Share UPS Settings 40 41 definitions 40 41 description 40 UPS Control 38 39 definitions 39 description 38 Model Number 40 Modem commands 44 using with Share UPS 29 Modem command string 42 Modem configuration 42 44 45 Mounting brackets 5 Mounting Share UPS in a NetShelter 19 ona wa
32. e pager e Any modem commands needed for timing waiting for dial tone outside line access pager PIN number etc For an example of a dial string see Share UPS modem command string Figure 9 on page 42 Site ID A string of up to 8 numeric 0 9 characters that will allow you to determine which Share UPS unit is paging you during an event Space Char The character that Share UPS uses to separate the Site ID from the Event Code This character appears as a space on the pager Change this set ting only if your pager requires a different space character Continued on next page 45 Paging Setup Menu continued Paging Setup definitions Table 11 A one digit code that you associate with each of the events reportable by Share UPS If Paging is turned on and Share UPS detects an event it transmits the code to the pager An event assigned 0 does not trigger paging and is thus not reported continued You may assign the same digit to multiple events For example you could assign 3 to all battery related events However it may pre vent confusion to assign a unique code to each event Each event is described below UPS ON BATTERY the UPS is providing bat tery output due to a loss of utility power ON amp LOW BATTERY the UPS is providing battery output due to a loss of utility power and the UPS battery is nearly exhausted UPS SHUT DOWN the UPS has been shut down by command or a low battery
33. easure UPS Status screen refer to the user guide supplied with the Measure UPS accessory Continued on next page 33 Main Menu continued Main menu definitions Main menu Table 6 SITE ID Description Identifies the Share UPS unit for paging The following table describes the items that appear on the Behavior A string of up to 8 dig its changeable from the Paging Setup menu page 42 LOCATION The physical location of the Share UPS unit A string of up to 40 characters settable from the Share UPS Settings menu page 40 UPS STATUS UPS CONTROL SHARE UPS SETTINGS Factory information about the UPS and bat tery Current status of the UPS For sending commands to the UPS For setting various con figuration parameters of Share UPS Goes to the UPS Status display page 35 Goes to the UPS Con trol menu page 38 Goes to the Share UPS Settings menu page 40 PAGING SETUP For enabling paging during certain UPS events Goes to the Paging Setup menu page 42 MEASURE UPS STATUS Temperature and humidity readings and alarm settings of the connected Measure UPS accessory Item does not appear on the menu if Measure UPS accessory is not present Goes to the Measure UPS Status display See the user guide for the Measure UPS accessory 34 UPS Status Display Menu description UPS Status display Figure 6 UP
34. er Share UPS can notify system administrators of prob lems such as e UPS is operating on battery e UPS has returned to On Line status utility power restored e UPS has a low battery e UPS has been shut down e Battery needs replacement e Abnormal UPS conditions or faults Continued on next page 29 Using the Management Port continued UPS status Using a dumb terminal or a computer and terminal emula display tion software you can access the UPS remotely The password protected menu interface allows you to view information concerning UPS manufacture the connected load battery conditions and current UPS status UPS control Using a dumb terminal or a computer and terminal emula tion software you can perform certain control functions of the UPS on demand e Self test e Reboot all servers e Turn UPS on e Turn UPS off Share UPS Using a dumb terminal or a computer and terminal emula configuration tion software you can configure the Share UPS unit Settings include e Device ID string e Password e Soft timer e Baud e Dial string and trouble codes for pager notification Connecting to To connect locally to Share UPS use the Management the Manage cable 940 0103 supplied with Share UPS Connect one ment port local end of the cable to the Management port of Share UPS and the other end to the computer or dumb terminal Continued on next page 30 Using the Management Port continued Co
35. he U S address on the back cover of this manual Life Support Policy General policy Examples of life support devices As a general policy APC does not recommend the use of any of its products in life support applications where failure or malfunction of the APC product can be reasonably expected to cause failure of the life support device or to affect significantly its safety or effectiveness APC does not recommend the use of any of its products in direct patient care APC will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to APC that a the risks of injury or damage have been minimized b the customer assumes all such risks and c the liability of American Power Conversion is adequately protected under the circumstances Examples of devices considered to be life support devices are neonatal oxygen analyzers nerve stimulators whether used for anesthesia pain relief or other purposes autotransfusion devices blood pumps defibrillators arrhythmia detectors and alarms pacemakers hemodialysis systems peritoneal dialysis systems neonatal ventilator incubators ventilators for both adults and infants anesthe sia ventilators and infusion pumps as well as any other devices designated as critical by the U S FDA Hospital grade wiring devices and leakage current may be ordered as options on many APC UPS systems APC does not claim that unit
36. herein American Power Conversion makes no warranties express or implied including war ranties of merchantability and fitness for a particular purpose Some jurisdictions do not permit limitation or exclusion of implied warranties therefore the aforesaid limitation s or exclusion s may not apply to the purchaser Except as provided above in no event will APC be liable for direct indirect special incidental or consequential damages arising out of the use of this product even if advised of the possibility of such damage Specifically APC is not liable for any costs such as lost profits or revenue loss of equipment loss of use of equip ment loss of software loss of data costs of substitutes claims by third parties or otherwise This warranty gives you specific legal rights and you may also have other rights which vary from state to state Troubleshooting If you have problems with your Share UPS Trouble shooting Table 12 The troubleshooting chart Table 12 covers many of the problems that might arise with Share UPS If you encounter a problem with your Share UPS unit refer to the trouble shooting chart first There may be a simple solution you are overlooking The following table shows the solution to common prob lems with the operation of Share UPS Problem Cannot log onto Share UPS menus via the Management port A server con nected to a Basic port does not acknowledge On Battery
37. is unit to ensure compliance with the Class A FCC limits This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set forth in the Radio Interference Regulations of the Canadian Depart ment of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limits applicables aux appareils num riques de la Class A prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada Contents Chapter 1 Preliminary Information Introduction vaa aeaea eed s be eee be hee Overview 1 Features of Snare UPS 2 Hardware and software requirements 3 Choosing simple signaling cables 4 Safety warning 4 Product Description 0 00 e eee eee eee Share UPS inventory 5 Share UPS rear panel 6 Basic monitoring ports 6 Advanced monitoring port 7 Management port 7 LEDs 8 Configuration DIP switches 8 To UPS cable 9 Optional Power input 9 Key COncepts iis ote ds cal tee ath pata ae wae as Simple versus smart signaling 10 Master server versus other servers 11 Configuring PowerChute plus for simple signaling Low Battery signal 13 Scheduled shutdowns 13 Setup overview 14 ii Contents continued Chapter 2 Setting Up Share UPS 15 Installing Multiple Accessories 0 0 0000 eee eee 15 Introduction 15 Multiple Snare UPS units 15 Priority of
38. late a utility power failure Confirm that the On Batt LED of Share UPS is on indicating that Share UPS is sending an On Bat tery signal to the connected servers or devices See LEDs Table 2 on page 8 Confirm that all connected servers and devices have received the On Battery message from Share UPS Restore utility power Confirm that all connected servers and devices have received the message that utility power has been restored Note To check the shutdown mode of your config uration keep the utility power off long enough to allow all connected servers and devices to shut down After all connected servers and devices have shut down restore power and verify that they all restart Chapter 3 Using the Share UPS Menus Using the Management Port Introduction Out of band notification The Management port of Share UPS allows you to connect a modem or DTE data terminating equipment a dumb terminal or a computer running terminal emulation soft ware to the Advanced port port 1 of Share UPS Upon establishing communications with Share UPS through the Management port see Logging on to Share UPS on page 31 you will access the Share UPS menus The Share UPS menus provide the following features e Out of band notification e UPS status display e UPS control e Share UPS configuration The next paragraphs in this section describe these features When you use Share UPS with an external modem and a pag
39. ll 20 Multiple accessories position 16 Multiple Share UPS units installing 15 Navigating through the Share UPS menus 32 NetShelter 19 Obtaining service 47 Index continued On amp Low Battery 46 On Batt LED 8 On demand operation 30 Optional power input 9 Out of band notification 29 Output frequency 36 Overview of Share UPS 1 4 P Q Package recycling 18 Pager notification 42 Paging 29 Paging Setup menu 42 45 typical sequence of events 43 Paging 45 Paging Setup 34 Password 41 Password default 31 Pin assignments Advanced port 56 57 Basic port 54 Management port 58 Port Advanced 7 pin assignments 56 57 Basic 6 pin assignments 54 Management 7 introduction 29 pin assignments 58 Power Adapter 9 Power input optional 9 21 Power LED 8 PowerChute for Macintosh software and cable 4 PowerChute plus configuring for simple signaling 12 support for Confirmed shutdown mode 25 support for simple and advanced signaling 3 PowerNet SNMP Adapter 16 Priority of APC accessories 16 Problems with Share UPS persistent 52 Product description 5 9 Product specifications 59 R Rear panel 6 Re Boot All Servers 39 Recycling Share UPS packaging 18 Relay I O Module 16 Replace Battery 46 Reported events format of 42 Requirements hardware and software 3 Reset Share UPS Default Settings 41 Run Time 36 Run time maximizing 26 S Safety warning 4
40. load in volt amps if supported by the UPS Load Current The amount of current being drawn by the load in amps if supported by the UPS UPS Temp The current temperature inside the UPS in degrees Celsius The output frequency setting of the UPS in hertz Voltage The total voltage for the UPS batteries in volts DC Capacity The batteries charge as a percentage of capac ity Smart Cells The number of SmartCell battery packs con nected to the UPS Not supported by all UPS models Bad Cells The number of connected SmartCell battery packs that are bad Not supported by all UPS models Batt Date The date of the last battery change settable through PowerChute plus Self Test The results of the latest UPS self test dis played as one of the following OK Good battery BT Battery failed insufficient capacity NG Invalid test because of overload NO Test results not available Continued on next page 36 UPS Status Display continued Item Description The internal identifier for the UPS settable through PowerChute plus UPS Status display definitions Table 7 continued anuf Date The date the UPS was manufactured UPS S N The UPS electronic serial number pro grammed at the factory F W Rev The revision number of the UPS firmware Status The current status of the UPS displayed as one or more of the following Waiting to
41. nd capabilities as the Basic port see Basic port pin assignments on page 54 The following additional limita tions and capabilities apply to the Advanced port e Applying a momentary approximately 1 second high RS 232 level to Pin 7 turns on the UPS and its loads A momentary low RS 232 level turns off the UPS and its loads Pin 7 should normally be uncon nected This signal is passed through Share UPS e DC operating voltage is available on Pin 8 of the Advanced port This voltage may be the UPS battery voltage or the voltage from an external adapter whichever is greater Continued on next page Specifications continued Advanced port The following figure shows the Advanced port pin pin assignments assignments Figure 13 Normally Open Line Fail Signal Normally Open Low Battery Signal Normally Closed Line Fail Signal Common UPS Shut Down RS 232 Input or HI Advanced Mode RS 232 Data Rx In 45s Line Fail RS 232 Output or Advanced Mode RS 232 Data Tx Out UPS Turn On Turn Off Input Unregulated 24 VDC Output Chassis Continued on next page 57 Specifications continued Management port pin assignments Management port pin assignments Table 13 58 The Management port is a standard 9 pin RS 232 serial communications port The port is configured as data termi nating equipment DTE with no handshaking and supports bauds of 1200 2400 9600 and 19200 The data format is 8 data bit
42. nnecting to the Management port via modem Logging on to Share UPS To connect a modem to Share UPS use a standard serial cable Connect one end to the Management port of Share UPS and the other end to the serial port of the modem When Share UPS is powered on it configures the con nected modem by sending modem AT setup commands If your modem requires an external power adapter plug it into the UPS so that it will operate during power failures To log on to Share UPS perform the following steps in the order given 1 Set the communication parameters of the modem or DTE to 8 data bits no parity 1 stop bit no flow control When logging on for the first time set the baud to 9600 bps the Share UPS default Share UPS supports 1200 2400 9600 and 19200 baud 2 Press CTRL P Share UPS then prompts you for the password 3 Enter the password for Share UPS The default password from the factory is APC upper case The Share UPS Main menu appears Note The password may be as many as eight characters long and is case sensitive Share UPS hangs up the modem if con nected after three unsuccessful password entries For security change the password as soon as possible See Share UPS Settings Menu on page 40 31 Main Menu Main menu The following figure shows the Main menu Figure 5 N SMART UPS 700 Share UPS by American Power Conversion
43. oad NO Test results not available Re Boot All Reboots all servers connected to the Share UPS Servers unit For safety Share UPS prompts you to confirm this command To confirm the reboot command you must enter YES upper case Share UPS then forces the On Battery and Low Battery signals for the duration of the Low Battery signal causing the UPS to cycle power to the loads Note Your modem will lose power during reboot if it is connected to the UPS Turn UPS ON Immediately turns on the UPS providing power to any equipment connected to the UPS Turns off the UPS dropping the connected load For safety Share UPS prompts you to confirm this command To confirm the Turn UPS OFF command you must enter YES upper case Share UPS then immediately turns off the UPS Note Your modem will lose power if it is connected to the UPS when it is turned off Toggle Switches the UPS in and out of bypass mode if Bypass Mode bypass capability exists in the UPS The results of this command appear as one of the following BYP UPS has gone into bypass mode INV UPS has gone into normal mode ERR UPS cannot execute request 39 Share UPS Settings Menu Menu description Share UPS Settings menu Figure 8 Share UPS Settings menu definitions Table 9 40 The Share UPS Settings menu allows you to configure the way Share UPS operates To access the Share UPS Settings menu type d from the Main menu
44. operating system ment software shut shutdown time as down time must be set set in PowerChute longer than Share plus is too short UPS Timer shutdown One or more mode setting servers shuts down when the Confirmed mode Verify that the servers UPS is on bat Share UPS did not can confirm tery but does not receive shutdown shutdown See Pow restart when confirmation from erChute plus support power returns servers that shut for Confirmed shut down and utility down mode on page power was restored 20 If not configure The server shut Share UPS for Timer down but the UPS or Until Low Battery did not shut down shutdown mode Continued on next page 50 Troubleshooting continued Trouble shooting Table Problem 12 continued The Status LED is on but the server on the Advanced port cannot commu nicate with the UPS Possible Cause The communica tion cable is not properly fastened Solution Verify cable connec tions The pager receives incom plete or incorrect codes The wrong cable is being used The port on the master server is being used by another application The modem is dial ing too quickly for the pager system If you are using smart signaling verify that you are using the cable supplied with your APC UPS 940 0024 If you are using simple signaling ver ify that you are using the correct simple sig naling cable See Choo
45. or up to eight network servers or other devices If neces sary Share UPS can shut down the UPS when all attached devices have confirmed OS shutdown The first interface port makes it possible to provide advanced UPS and power management functions to all pro tected devices You can provide power management with APC PowerChute plus software and UPS accessories such as the APC Web SNMP Management Card AP9606 for network connectivity and the Call UPS II AP9608 remote management device Share UPS draws power from the Computer Interface port of the UPS or with an optional AC power adapter AP9505 i not included from an external source It mon itors the UPS and reports power conditions e g On Battery Low Battery On Line to all attached devices Continued on next page Introduction continued Features of Share UPS The following list shows some of the features of Share UPS Your Share UPS unit Can be used as a freestanding desktop unit or mounted on a wall in an APC NetShelter enclosure or other 19 rack Works well in a heterogeneous network Servers run ning different operating systems can monitor the same UPS simultaneously Supports advanced or simple signaling on its Advanced port Can delay shutdown of the UPS until all servers have shut down gracefully Can be connected to a modem or terminal for sending and receiving status and control information between the UPS and Share UPS See
46. pansion Chassis AP9600 or Triple Chassis AP9604 For installation instructions refer to the user documentation supplied with each of these products Installing Share UPS Planning a location for Share UPS Warning A Reminder Installation options Please recycle 18 You may install Share UPS in any protected environment the location should be central to all servers powered by the UPS Do not operate Share UPS where the ambient temperature or humidity is outside the limits listed in Product specifica tions Table 14 on page 59 Before you install Share UPS install any required power management software PowerChute PowerChute plus or software required by your operating system If you plan to use PowerChute plus on servers connected to the Basic ports of Share UPS see Master server versus other serv ers on page 11 and Configuring PowerChute plus for simple signaling on page 12 You can install Share UPS in one of three ways e Place on a desktop e Mount in a NetShelter or other 19 rack For mount ing instructions see Mounting Share UPS in a Net Shelter Figure 3 on page 19 e Mount on a wall For mounting instructions see Mounting Share UPS on a wall Figure 4 on page 20 The shipping materials for Share UPS are recyclable Please reuse or dispose of them appropriately Continued on next page Installing Share UPS continued Mounting
47. s with 1 start bit 1 stop bit and no parity The Management port pin assignments are listed in the fol lowing table Function Unused Receive Data input Transmit Data output 12 Vdc through a 1 kQ resistor Ground Unused Request To Send output Clear To Send input Unused Continued on next page Specifications continued Product specifications Table 14 The following table shows the product specifications for Share UPS Power Item Specification Turn on voltage gt 22 Vdc Turn off voltage lt 16 Vdc Current draw normal operation 45 mAdc Current draw voltage lt 16 Vdc lt 1 mAdc Physical Size H x W x D 1 75 x 17 0 x 5 0 in 4 4 x 43 2 x 12 7 cm Weight 3 5 Ib 1 6 kg Shipping weight 5 75 1b 2 6 kg Environmental Elevation above MSL Operating 0 to 10 000 ft 0 to 3000 m Storage 0 to 50 000 ft 0 to 15 000 m Temperature Operating 32 to 149 F 0 to 65 C Storage 4 to 158 F 20 to 70 C Relative humidity Operating Storage 0 to 95 non condensing 0 to 95 non condensing Electromagnetic immunity EN50082 1 verified Continued on next page 59 Specifications continued Product specifications Item Specification Table 14 continued Approvals EMC verification FCC DOC Class A VDE EN 50022 Class B verified Other CE C Tick
48. s with this modifications are certified or listed as Hospital Grade by APC or any other organization Therefore these units do not meet the requirements for use in direct patient care 53 Specifications Basic port pin The following limitations and capabilities apply to the Basic assignments ports of Share UPS e Pins 3 5 and 6 are open collector outputs which must be pulled up to a common referenced supply no greater than 40 Vdc The transistors are capable of a maximum non inductive load of 25 mAdc Use only Pin 4 as the common e The output at Pin 2 generates a low to high RS 232 level when the device is signaling an On Battery con dition The pin is normally at a low RS 232 level e Share UPS may be signaled to shut down the UPS by applying a high RS 232 level to Pin 1 for 4 5 sec onds Shutdown is also dependent on the UPS status and the Share UPS shutdown mode see Configur ing Share UPS on page 23 Continued on next page 54 Specifications continued Basic port pin The following figure shows the Basic port pin assignments assignments Figure 12 Normally Open Line Fail Signal Normally Open Low Battery Signal Normally Closed Line Fail Signal Common HI 4 55 UPS Shut Down RS 232 Input Line Fail RS 232 Output Continued on next page 55 Specifications continued Advanced port pin assignments 56 The Advanced port of Share UPS has the same limitations a
49. sing simple sig naling cables Table 1 on page 4 Close the offending application Configure your modem for slower dialing using modem commands See Common modem commands Table 10 on page 44 51 Troubleshooting continued If problems persist 52 For problems not covered in the troubleshooting chart see Troubleshooting Table 6 on page 26 or if the problem persists 1 follow this procedure Note the serial number and date of purchase of the Share UPS unit Contact Technical Support at the phone number or address on the back cover of this manual Be prepared to provide a description of the prob lem A technician will help solve the problem over the phone if possible or will give you a return material authorization RMA number If the Share UPS unit is under warranty repairs are free of charge If the warranty has expired there will be a nominal charge for repair Pack the Share UPS unit carefully in its original packaging if possible Do not use polystyrene beads for packing Damage sustained in transit is not covered under the warranty Enclose a letter in the package with your name address RMA num ber a copy of the sales receipt daytime phone number and check if applicable Mark the RMA number clearly on the outside of the shipping carton The factory will not accept any materials without this marking Return the Share UPS unit by insured prepaid car rier to t
50. t your password contact APC by one of the means listed on the back cover of this manual Answer The number of rings after which Share UPS answers a call The range is 0 no answering through 9 Location A character string describing the physical location of the Share UPS unit Soft Timer A value from 0 99 minutes for the Soft Timer duration see Soft timer on page 27 Shutdown Mode The current setting for the shutdown mode based on the configuration DIP switch settings of Share UPS Reset Share Clears any changes you have made UPS Default returning all device settings to their fac Settings tory defaults Share UPS will prompt you to confirm this command 41 Paging Setup Menu Paging and Share UPS Format of reported events Share UPS modem command string Figure 9 42 When used in conjunction with a modem connected to the Management port see Connecting to the Management port via modem on page 31 Share UPS can be set up to dial a pager to report UPS problem events such as on battery operation or problems with the UPS To use paging access the Paging Setup menu by typing p from the Main menu and change the settings to work with your modem and pager When paging is enabled and a UPS problem event occurs Share UPS reports the condition by sending a code that appears on the pager s display Site ID space event code For example a pager displaying 1
51. upied ports and ports connected to unpowered servers are considered to have confirmed shutdown If utility power returns before any connected server has sig naled shutdown of the operating system Share UPS returns to On Line status If Share UPS detects a Low Battery condition in the UPS before all connected servers have signaled shutdown of the operating system it notifies the servers that the UPS battery is exhausted shutting down the UPS after the Low Battery Signal Time has elapsed If utility power returns after at least one server has con firmed shutdown of the operating system but before all servers have confirmed system shutdown Share UPS forces On Battery and Low Battery signals so that the remaining servers shut down as well Share UPS sends the forced Low Battery signal for a period of time equal to the Low Battery Signal Time and then shuts down the UPS which cycles power to restart the servers If none of the Share UPS ports are connected to a powered server Share UPS operates in Until Low Battery shutdown mode as described in Until Low Battery shutdown mode on page 26 Continued on next page Configuring Share UPS continued PowerChute plus support for Confirmed shutdown mode Confirmed shutdown mode and the Advanced port Some versions of PowerChute plus do not support Con firmed shutdown mode when set up for simple signaling Other versions require some editing of the pwrchute ini file in
52. us display 30 35 37 definitions 35 37 description 35 UPS Temp 36 Utility Line 35 Voltage 36 W modem command 44 W X Y Z Warning installation 18 Warranty 47 limitations 48 Web SNMP Management Card 1 16 Windows server cable for connecting to Share UPS 4 www apcc com Toll free technical support U S amp Canada Austria Belgium Czech Republic Denmark Finland France Germany Holland Hungary Ireland Israel Italy Japan Luxembourg Norway Poland Portugal South Africa Spain Sweden Switzerland Turkey U K 1 800 800 4272 0660 6480 0800 15063 0 800 102063 800 18 153 9800 13 374 0 800 906 483 01300818907 0800 0224655 00800 12221 1 800 702000 x 2045 177 353 2206 1678 74731 0120 80 60 90 0800 2091 800 11 632 00800 353 1202 050 553182 0800 994206 900 95 35 33 020 795 419 0800 556177 0800 35390275 0800 132990 Areas without toll free numbers 1 401 789 5735 USA or 353 91 702020 Ireland 7095 916 7166 Russia Serial number E mail technical support Australia anztech apcc com Europe apceurtech apcc com India isbtech apcc com Japan jsupport apcec com Latin America apctchla apcc com SE Asia asetech apcc com Online Technical Support U S amp Canada _http support apcc com Addresses American Power Conversion Corporation 132 Fairgrounds Road P O Box 278 West Kingston Rhode Island 02892 USA APC Ireland A P C b v Bally
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